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Vol. 18

No. 5

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October 2003

Convention Will Feature Creating Service That Rocks! In this issue. . . Employee Manuals Industry Calendar Convention Program Certified Plants

3 4 6 16

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xtraordinary customer service is what separates one business from another in any competitive industry—whether it's the restaurant business or a funeral serviceprovider. Jim Knight, Director of Training for Hard Rock Cafe and head of the School of Hard Rocks, will share some of the service secrets that have catapulted Hard Rock Cafe to becoming one of the most successful companies in the world. Jim will be a featured speaker at the NCBVA Annual Convention and Expo, February 22-24, 2004 at The Venetian Resort Hotel Casino, Las Vegas, Nevada. Since its 1971 opening in London, Hard Rock Cafe has become a global phenomenon. That didn't happen by accident. In Knight's session, "World Class Funeral Service That Rocks," he'll share some fundamentals to developing a company "service culture." Highlights include: Tapping into the desires of today's workforce and the needs of your clients, Creating a positive Employee Life Cycle, Matching your values to your methods, Setting a service standard through customer obsession, and Creating an Army of Giants. By adopting some of these practices, you will be able to lay the groundwork for the type of service revolution necessary to select individuals and maintain the non-negotiables needed to create sustainable growth of your company. It's a common sense and fun approach that you won't want to miss. Currently there are 108 Hard Rock Cafes in 41 countries, combining the spirit of rock music, memorabilia (valued at $32 million) from the hottest musical artists of the last 50 years, classic American food, and a commitment to widespread humanitarian causes, such as feeding New York workers in the September 11 rescue effort. The Venetian Resort Hotel Casino, located in the heart of the Las Vegas strip, boasts the largest hotel rooms in the world and with the recent addition of new rooms, the hotel is 400 percent larger than last year's host hotel, Disney's Contemporary Resort at Walt Disney World®. Each room is a suite and includes living area, sleeping area and large bathroom. Adjacent to the hotel is the world famous Madame Tussaud's wax museum where we have the exclusive use of the Spirit of American room for our Opening Reception. The museum showcases over 100 finely sculpted, life-like figures of sports legends, celebrities and American icons. See page 6 for convention highlights and also visit the NCBVA Website www.ncbva.org for additional details.

Annual Convention • February 22-24, 2004 • Las Vegas, NV


NCBVA BULLETIN

October 2003

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October 2003 National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204 Longwood, Florida 32779-2552 http://www.ncbva.org (800) 538-1423 Fax: (407) 774-6751 President Dan Hicks Hicks Industries Miami, FL President-Elect J.C. Clifton Quality Burial Vault Co. Houston, TX Secretary/Treasurer Graham MacLeod Detroit Wilbert Vault Co. Detroit, MI Immediate Past President Jack Swihart Saginaw Wilbert Vault Corp. Saginaw, MI Directors Darren Baxter Baxter Burial Vault Service Cincinnati, OH Marty Begun Eagle Burial Vaults Detroit, MI Tim Brown Brown-Wilbert St. Paul, MN Warren Chandler Master Grave Service, Inc. Bogart, GA Linda Darby Sempsrott Greenwood Plastics Phoenix, AZ Bob DonateIli Baumgardner Products Co. Akron, OH Kelly Pellicano Graffius Burial Vault Co. Reading, PA Steve Vincent J.P. Vincent & Son, Inc. Galena, IL Curt Zamec Wilbert Funeral Services, Inc. Forest Park, IL

Executive Director Thomas A. Monahan, CAE Certified Association Management Company Longwood, FL Legal Counsel J. Scott Calkins, Esq Publications Director Jan Monahan Membership & Bookkeeping Sonia Medina

NCBVA BULLETIN

3

Reviewing Pros and Cons of Manuals For Employees By J. Scott Calkins, Esq. NCBVA Counsel At the last NCBVA Board of Directors meeting, one of the subjects discussed was providing employees with an Employee Manual (or handbook). Several board members indicated they have them and distribute them to their employees and suggested that perhaps NCBVA could provide such a manual. However, one member raised serious questions about such manuals and cautioned against the use of them. The board asked me to review this issue and provide a report. Let me clearly state that I am not experienced in Labor Law practice which is a growing specialty in the practice of law. The following comments regarding the use of employee manuals should be reviewed, if you have any concern, with your company's attorney and/or an attorney in your state who has extensive practice in labor law. Since that board meeting, I have reviewed the court decisions in Pennsylvania and a few other jurisdictions as well as a few manuals provided by several members. A manual provided by Graffius Burial Vault Co. in Sinking Springs, PA is extremely well written and obviously prepared with legal assistance. What is the issue with such manuals? What is at stake here for the great majority of NCBVA members is the extent of the erosion of employment-at-will doctrine. In other words, does the use of such manuals adversely affect the right of employers to unilaterally discharge at-will employees? With growing litigation throughout the country over employee discharge, it seems that in addition to COBRA (right to continue medical and dental coverage), OWBPA (Older Workers Benefit Protection Act), ERISA (prohibits discrimination and other types of interference with a participant's or beneficiary's rights under a welfare or pension benefit plan) and several other federal and state laws and restrictions,

it is hard enough for an employer. Now, there are several new court decisions that could restrict an employer's right to discharge an employee when such employee claims contractual rights established via the employee manual. In modern practice, the employment-atwill doctrine governs employment relationships absent collective bargaining agreements, individual contracts of employment for a fixed period of time, or statutory restrictions on discharge of employees. As an aside, most cases involving statutory restrictions throughout the country relate to age discrimination. Can you believe that some courts are using 50-years-of-age as a standard to apply the OWBPA enforcement provisions? How are the courts interpreting employee manuals in litigation over employee discharge? In Pennsylvania, employers are still free to dismiss employees arbitrarily unless the dismissal is contrary to public policy expressed in statutes or constitution. In an effort to expand the protection for at-will employees from arbitrary dismissal, a growing number of courts, in Pennsylvania and other jurisdictions, are recognizing a cause of action for breach of employment contract where employers fail to abide by their own policies, practices, or employee manuals that are made known to employees. In Wagner v. Sperry Univac, the US District Court for the Eastern District of Pennsylvania became the first court interpreting Pennsylvania law to recognize a breach of contract claim based on an employer's failure to follow a provision in an employee manual. In that case, the manual stated that length of service was the governing factor in the employer's layoff decision. Wagner argued that if the company had adhered to the provisions of

Continued on page 9


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NCBVA BULLETIN

October 2003

Industry Calendar of Events 2003

DORIC film® BURIAL VAULTS

Solving Problems for Families and Funeral Directors when Details Mean the Most...

October 19-22

NFDA Annual Convention and Expo Las Vegas Hilton, Las Vegas, NV

Oct. 31 - Nov. 3

National Precast Concrete Assn. Industry Outlook Conference The Grandover Resort, Greensboro, NC

November 3-4

CFSA Fall Conference and Trade Show Holiday Inn Crowne Plaza, Indianapolis

2004

Quality Lined, Concrete Burial Vaults Artfully crafted Olympian Bronze and Stainless Steel Premium Vaults Cremation Urns and Urn Vaults "Daisy" Infant Combinations Quality, dependable graveside service

Find out more about being a Doric "Problem Solver"

February 17-20

World of Concrete Orange County Convention Center Orlando, FL

February 22-24

NCBVA Annual Convention The Venetian Resort Las Vegas, NV

March 21-Apr 3 OGR Annual Conference Gaylord Palms Resort, Orlando, FL

800-457-0671

April 23-25

www.doric-vaults.com

ICFSEB 100th Annual Conference Downtown St. Louis

ogrnErcican CEMEtE79 I-800-515-0400

A2C.

gax (757) 488-1589

TouT gotal (Vault .S1,12pfiE ,z. c:7L11,9

_Quality

Low- lAicEl Manufacturer of: Tents • Grass • Chair Covers • Tarps Drapes • Lowering Devices Casket Roller Bars Casket Stands and Cremation Stands and many other items Distributor of: Flags • Chairs Frigid Lowering Devices


October 2003

NCR VA BULLETIN

DO THE MATH Death Rate x 50% Cremation Rate = 50% Less Burial Vaults Solution = B & L Cremation Systems, Inc.

Can you survive without your own Crematory? B & L Cremation Systems can provide you with state of the art cremation equipment with their proven design features such as: Fully Automatic Control System Hot Hearth Design Refractory Lined Exhaust Stack Lowest Fuel Consumption And Many More Advantages

All this plus the best service and repair available. Call 1-800-622-5411 for further details Or visit us at www.bicremationsystems.com AMID

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6

NCBVA BULLETIN

October 2003

You'll Be The Winner with \\S.\ 4C41

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The famous Las Vegas strip where the world never sleeps - is the location for NCBVA's 2004 Annual Convention and Exposition. You'll stay in one of the world's finest hotels, The Venetian Resort and Casino, and enjoy one of the best programs ever presented by NCBVA. -

4

Opening Reception at Madame Tussaud's Famous Wax Museum Mingle with sports legends, rub elbows with celebrities, and take pictures with American icons at Madame Tussaud's famous wax museum. Enjoy cocktails and sumptuous hors d'oeuvres in the museum's new Spirit of America room and then roam freely through the venue, which showcases over 100 finely sculpted wax figures.

Educational Programs Tailored to NCBVA Members Ann Bastianelli is an authority on advertising, marketing and consumer trends. She has managed some of the most popular consumer campaigns for large corporations. Find out how your business can benefit and learn from her session, "What Matters Most." Jim Knight is training director for Hard Rock Cafe, where customer service is an obsession. Be amazed at your company's potential with "World Class Funeral Service that Rocks."

4

The

Fabulous

Venetian Resort NCBVA room rate: $199 single/double $35 each additional person per night) Room Block Cutoff: January 23, 2004 Reservations: (877) 857-1861

Entertainment Second to None Jeff Hobson is one of the most in-demand comedy magicians working today. Hobson has won numerous awards for his skills. Among the most recent is his "Best Comedy Magic" award given by the International Magic Awards Association. He's been seen on HBO, Showtime's Comedy Club Network, and Fox Family's "Masters of Illusion."

46 Business Exposition NCBVA Associate Members bring the latest products and services to the annual Exposition. There's plenty of time set aside for networking and exploring new business opportunities.

Watch the Web site www.NCBVA.org for details as they unfold

NCBV4


October 2003

NCIINA BULLETIN

7

NCBVA Annual Convention & Exposition February 22-24, 2004 Venetian Hotel & Casino â&#x20AC;˘ Las Vegas, NV

Registration Form Make a copy of this form as necessary

Name of Company Mailing Address City, State, Zip Code Telephone Number

Fax Number

E-Mail Address: Registrants: (Please indicate which registrants are children under 12 years old. (Use adult rate for children 12 and older) First Name

Last Name

Nickname (for name badge)

Registration fees per person (Indicate number of registrants per rate)

Member Adult Member Spouse/Guest Member's Child (under 12) Non-member" Adult Non-member Spouse/Guest Non-member's Child Exhibitor Comp (1 per booth)

Before Jan. 23 x $390 x $390 x $100 x $450 x $450 x $150

After Jan. 23 x $425 x $425 x $100 x $495 x $495 x $200

Exhibitors! One complimentary full registration is included per paid exhibit booth. Additional representatives please register at the appropriate rate.

Total Registration Fees $

*Non-members who join NCBVA within 30 days of the convention may apply the $100 non-member difference toward their annual dues. Or join now by requesting a membership application, and use the member rate. PAYMENT INFORMATION -- in order to process your registration, we need either a check for payment in full or credit card information. I hereby authorize NCBVA to process my registration for the NCBVA Convention on the credit card listed below. CI Check (Make check payable to NCBVA, mail with this completed form) CI MasterCard CI Visa CI American Express Card Number

Expiration Date:

Print Name (As It Appears on Card) Signature

Special Needs

It is important to us that you enjoy NCBVA's conference. If you have any special needs, please contact us and we will do our best to assist you.

HOTEL RESERVATIONS $199 Single/ Double plus applicable state and local taxes ($35 each additional person per night). Reservations must be made directly with the

The Venetian Resort Hotel Casino is the host hotel for the NCBVA convention. The rate for NCBVA attendees is hotel.

Call 1-877-857-1861 Please be sure to mention that you are attending the NCBVA Convention in order to get the convention rate. The Hotel Reservation deadline is January 23, 2004. After that date, reservations will be accepted on a space and rate availability basis.


8

NCBVA BULLETIN

Continued from Page 3 the manual, he would not have been discharged. The court said that the manual modified the initial unilateral employment agreement. A different interpretation was reached by the Pennsylvania Superior Court in the case of Richardson v. Cole Memorial Hospital. That court held that employee manuals are not part of the employment contract. The court reasoned that because an employee manual is a mere gratuity and can be unilaterally modified by an employer, its provisions are not part of the employment contract, even if the court could determine that the manual specifically applied to an employee. In Kansas, the Supreme Court held in the Johnson v. National Beef Packing Co. that such manuals are not employment contracts. Several other jurisdictions agree with Pennsylvania and Kansas. However, in contrast to the Richardson and Johnson courts, a growing number of courts have held that such manuals and established company practices or policies can create enforceable contract rights for at-will employees. For example, the Michigan Supreme Court in Toussaint v. Blue Cross & Blue Shield advanced the theory that an employee manual can create a contractual obligation between an employer and an employee. The court reasoned that terms in the employee manual were contractually binding on the employer. The court recognized, however, that employers have a right to maintain an

employee's at-will status by entering into a written contact that explicitly provides that the employee serves at the will of the employer or as long as the employee's services are satisfactory to the employer. Employee manuals adopted by employers and communicated to employees afford a logical basis to show the intent of employers and employees that the benefits contained in the manual are .a part of employment contracts. Thus it is important for employers to set the terms and conditions in the manual so that their ability to make independent employment decisions is not unduly infringed. Thus, in addition to having your manual reviewed by appropriate labor law counsel in your state, the one thing you can do immediately is to make sure your manual contains the following statement: "Nothing

October 2003

contained in this manual is intended to create a contract (express or implied), o otherwise to create legally enforceable obligations on the part of XYZ Company or its employees." In addition you should add that the company reserves full discretion to add to, modify, or delete provisions of this manual at any time without advanced notice (taken from the Graffius manual). There are hundreds of cases throughout the country regarding employee discharge. During our current status of unemployment, I am sure there will be more litigation in the field. Many of the cases concern vacation rights, bonus provisions, and health benefits. All of these provisions are important to the employee and helpful to the employer in outlining such benefits. One word of caution from a Pennsylvania labor law expert: It is not recommended that your manual describe in great length the various benefits that your company provides. I leave you with that warning and will continue to review the emerging law in this area and keep you abreast of appropriate decisions by the courts.

Li

Visit us on the Internet http://www.NCBVA.org

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• Low odor release agents • Pallet seasoning agents • Concentrates • Sealing products

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E-mail: sales@grifcote.com • Web Site: http://www.grifcote.com

Fax 513-244-4199 Fax 317-248-7725


9

NCBVA BULLETIN

October 2003

AEGEANThe Aegean and Aegean Elite Cremation Burial Vault

The Aegean Elite Series

Voir II

Traditional Cherry

11'00 t1

The Aegean Black Marble

Since its introduction, the Aegean and the Aegean Elite has become one of the finest burial vaults in the industry. Both Aegean lines consist of thermoformed faux finished polymers that surround a concrete core to offer the ultimate in strength and long lasting protection. To compliment any casket, both the Aegean and the Aegean Elite are available in traditional cheny, white marble, black marble, natural wood, and gray granite. For a more refined look, The Aegean Elite Series consist of additional handcrafted metal accents in stainless steel, copper or bronze that enhance the beauty and strength of the interior as well as the exterior Outside accents are also available to coordinate with the intricate moldings and decorative corner columns. In 2001, Trigard expanded the Aegean concept to its cremation line of burial vaults. Like all Aegean products from Trigard, thermo-

Gray Granite

formed polymer layers inside and out protect the concrete core and add stability for the ultimate in protection. The same intricate details and decorative corner columns are carried over from the original Aegean line. When you combine personal service with Trigard's standards of excellence, you will discover the Aegean Family of vaults will deliver the quality, durability and strength your customers expect and deserve. Aegean...when only the finest vault will do.

Trigard Vaults 3901 N. Vermilion Danville, II 61834 Toll Free: 1-800-637-1992 www.trigard.com E-mail: custserv@trigard.com


10

NCBVA BULLETIN

October 2003

THE LOGAN VAULT HANDLER By Axis Corporation

PROVIDING SERVICE AND REALIBILTY FOR OVER 40 YEARS THE LOGAN VAULT HANDLERS ARE MANUFACTURED WITH ONLY NEW BRAND NAME PARTS窶年OT USED OR RE-MANUFACTURED. This gives you better dependability and longer life of your Handler. OUR NEW 3/4 TON AXLE is manufactured narrower than the standard 3/4 ton truck axle to allow for more maneuverability in the Cemetery. The Logan Vault Handler can handle both straight and cross grave settings. The Logan is equipped with hydraulic variable speed Forward and Reverse, also a High and Low range gearbox STANDARD. STRENGTH IS NOT IN THE STEEL ALONE IN A VAULT HANDLER; 17 - IS IN THE DESIGN The Logan was designed to withstand the stress of a heavy load and yet light enough not to tear up turf in the Cemetery. The Logan was designed over 40 years ago and has seen many improvements in maneuverability and efficiency. The Logan Vault Handler is designed to give you optimum power using reliable parts and durable construction. It has been tested, beaten, used and abused for over 40 years. The Logan always was and still is the benchmark of Vault Handling equipment, And that is why we are the

Standard of the Industry CALL US TODAY FOR OPTIONS, PRICING OR A FREE VIDEO TAPE AXIS CORPORATION 13,0 Box 668 BELLEFONTAINE OHIO 43311 1-800-422-AXIS(2947) FAX 1-937-592-5230 salesOaxiscorporation-com www.axiscorooration.com

BUY DIRECT FROM THE MANUFACTURE


October 2003

NCBVA BULLETIN

11

Latest Funeral Trend: E-Mail Condolences

1953 in Atlantic City

Ah Yes, He Remembers It Well Our story in the August Issue of The Bulletin titled "50-Year Old Plaque Brings Back Memories" was particularly special to NCBVA veteran, Graham Babylon (Babylon Vault Co., New Windsor, MD). The story was about a plaque that turned up on eBay that had been presented to the late Governor Theodore McKeldin in appreciation of his appearance and speech before the NCBVA convention in 1953. The plague bears a horseshoe worn by Triple-Crown winner, Citation. (McKeldin was a big race horse aficionado.) "I spent the first leg of my honeymoon at that convention," recalled Babylon who at the time was about 35

years old. "In fact, I was the one who invited him to speak and introduced him," said Babylon. Governor McKeldin and Babylon's father were good friends. Governor McKeldin was one of the top political speakers in the country, says Babylon and also recalls that McKeldin was the one who gave the speech at the Republican National Convention nominating Dwight Eisenhower for President. Married on a Saturday, Babylon took his new bride to the convention (what a girl!) and then went on to a dude ranch and Niagara Falls, New York. "The Governor also gave us an autographed etching of the State House as a wedding gift," he said. Now 85, Babylon says he has been attending NCBVA conventions since 1941 and has attended nearly 50 conventions, missing only one or two. He is looking forward to seeing everyone again in February 2004 in Las Vegas.

CENTER-RITE VAULT MESH 2 X 2 1/2 xl 6ga. GAL. 28" X 300' ROLL 12.5 ga. TANK MESH many other sizes and gauges also available Ii tArol Viff: OPTIvig

1/4" DEFORMED PENCIL ROD for VAULT LIDS EDGE-RITE SYNTHETIC FIBER STEEL FIBER

It's a trend in the funeral industry that some people aren't too happy about but is gaining momentum—E-mail condolences. Thousands of funeral homes now offer services on the Web enabling friends and family to post condolences in a guest book. While a few offered similar services as early as five years ago, the practice has taken off in the past year as more homes gain a presence on the Web. Judith Martin, who writes the syndicated Miss Manners column, is one opinionmaker who has condemned e-mailed condolences as tacky. Some funeral home operators also worry that some people may be e-mailing condolences in lieu of attending services. Fay Spano of the National Funeral Directors Association, said funeral homes are simply trying to provide what families want. "That's driving everything they do, from that to the very personalized funerals you see now that are driven by baby boomers in particular," Spano said.

Crescent Bronze Powder Co., Inc. QUALITY • SERVICE • SELECTION Since 1922 Featuring

VAULT MASTER New Improved Water Base Formula

METALLICS WHITE AND BLACK •ALSO• Glitter Metallic Powders and Pastes Bronzing Liquids - Spray Cans

All available from

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Your Source For Concrete Reinforcements

CALL OR WRITE TODAY FOR OUR METALLIC VAULT COLOR CARD SAMPLES FURNISHED UPON REQUEST

Crescent Bronze Power Co., Inc.

1-800-445-6810 3400 N. Avondale, Chicago, IL 60618-5432 Fax: (773) 539-1131 www.crescentbronze.corn


12

NCBVA BULLETIN

CEMETERY FUNERAL SUPPLY 1-800-277-9878 â&#x20AC;˘ Fax 704-291-9230 www.cfsupply.com e-mail: sales@cfsupply.com

Stanley Scruggs

AS OF JANUARY 1, 2003 THE # 1 TENT ON THE MARKET JUST GOT BETTER !!! WE CAN NOW GUARANTEE ALL OUR CAST STEEL FIXTURES FOR THE LIFE OF OUR FRAMES

15 x15 Steel Frame and Sunbrella Top - $1080.00 15 x15 Aluminum Frame and Sunbrella Top - $1160.00 15 x15 Steel Frame - $500.00 15 x15 Aluminum Frame - $579.00

October 2003

Pentagon OKs Digital Device For Playing Taps Chronically short of musicians for military funerals, the Pentagon has approved the use of a push-button bugle that plays taps by itself as the operator holds it to his lips. Only some 500 buglers are on active duty on any one day, but about 1,800 people with military service die across the country each day and are eligible for honors ceremonies, according to a Pentagon spokeswoman. So the Defense Department worked with private industry to invent the "ceremonial bugle," which has a small digital recording device inserted into its bell to play the music. A member of the honor guard at the funeral simply presses a button on the device. A five-second delay gives the guards time to raise the instrument to their lips as if they are going to play it. The vast majority of families endorsed its use in a six-month test from November to May in Missouri, where 50 prototypes were distributed to military units and others who provide funeral honors, such as veterans groups, the Pentagon said. Based on the test, use of the instrument was approved by Principal Deputy Under Secretary , Charles S. Abell.

15 x15 Sunbrella Top Only - $580.00 CEMETERY GRASS P-6 Grass Set (2-6 x14, 2-6 x 8 & 2-T's) - $270.00 P-6A Grass Set (4-6 x14, 2-6 x 8 & 2-T's) - S410.00

The military has been struggling for years to cope with its shortage of musicians for funerals.

P-4 Grass Set (2-3 x 9, 2-3 x 8, 2-6 x 14)- $232.50 P-4A Grass Set (2-3 x 9, 2-3 x 8, 4-6 x 14) - S372.00 Samsonite 2200 Chairs Powder Coated Frames - S13.35 Samsonite 2200 Chairs Chrome Frames - $14.40 Hy-Lustre Chair Covers Plain - $14.95 with monogramming or logos starting at S15.95 Frigid lowering Devices All on Sale T&J Vault Devices Starting at $2410.00

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A real bugler still will be used when available. Otherwise, the family of the deceased service member will be offered the ceremonial bugle as an alternative to prerecorded taps, often played on a boom box. Use of the $500 instrument "is intended to enhance the dignity of military funeral honors," the Pentagon said. Also, it plays "an exceptionally high-quality rendition of taps that is virtually indistinguishable from a live bugler," the Pentagon The military has been struggling for years to cope with its shortage of musicians for funerals. Families of honorably discharged veterans are entitled to a two-person uniformed funeral honor guard, the folding and presentation of the U.S. flag and a rendition of taps. Congress passed a law that took effect in January 2000 and allows a recorded version of taps using audio equipment if a live horn player is not available. Officials say the push-button bugle is a dignified alternative because the visual effect of a guard playing the instrument is better than taps played on a stereo or compact disc player. Source: Associated Press


October 2003

NCBVA BULLETIN

13

"LET'S SOLVE YOUR PROBLEM" $3,950.00

Newkart from NLD & M Standard Equipment— 1 1/2 H.P. Motor, Gearbox, Disc-Brake, Constant Duty Solenoids, Lift Rollers, Disconnect Switch, Removable Tread-Plate, 2 Button Hoist, Switch, Onboard Battery Charger & Plug, Batteries Included. Call for more details: (636) 463-2062

New Gearbox, Motor & Disc, Brake

$1,750.00

New Disc-Brake System Standard NEMA Greater Speed Loaded 12 or 24-Volt Electric Motor

$2,250.00

New Gearbox, Motor and Brake System We can refit your kart with our new system or you can do it yourself. Call for more details: (636) 463-2062

New Vault Turntable from NLD & M

$650

The Vault Turntable lets you hand turn a vault 360 degrees in either direction for easier access to tight spots.

"NEWLINE WANTS TO BE YOUR SOLUTION" NLD&M • 2201 JARVIS RD • FORISTELL, MO 63348 Call us at: (636) 463-2062


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NCR VA BULLETIN

October 2003

VAULT-MASTER VHV

_ MORE .... STANDARD FEATURES MORE .... LIFTING CAPACITY MORE .... VERSATILITY MORE .... OPTIONS

LESS COST FOR MORE INFORMATION CONTACT: DON OR BRYAN LONG LONG MACHINE CO.

519 N. MAIN AVE., MAIDEN, NC 28650-1123 (828) 428-2648 — FAX (828) 428-8606


October 2003

NUBIA BULLETIN

1111/hat's

NEW

for the Best Metallic Vault Coatings? METALINK COATINGS Edgmont has expanded its popular line of Metalink Coatings, one-part metallic coatings, to include: Metalink Antique Bronze, Meta/ink Blue, Metalink Green, Metalink Lavender, Black, White and Blue-Tinted Clear These colors are featured on our new color card, which is available to all vault companies. Samples available for either spray or roll applications. Call for the color card! Call for samples! We would like to hear your opinion. Thank you for your interest. METALLIC PELLETS

For solvent-based customers, our

DUST-FREE copper, gold and silver pellets are the easiest way to utilize metallic pigments in solvent based coatings.

Samples and References Available Upon Request QUALITY GLITTERS ANTIQUE METALLIC PIGMENTS BRONZING VEHICLES: SB, WB COPPER, GOLD, SILVER POWDERS MATCHING SPRAY CANS - SIX COLORS

EDGMONT METALLIC•PIGMENTS•INC.

610-429-1345 • www.edgmont-abc.com West Chester, Pennsylvania

15

Independent Study Views State of Funeral Industry Marketdata Enterprises, a research and consulting company has released its second study of the U.S. Funeral Homes Industry. The independent study examines the $11.7 billion industry's nature and structure, major trends, marketing innovations, pricing/profit margins, operating ratios, and demographics/death rates. Among the studies major findings: Cremations represented 27 % of the US burial market in 2002 and are projected to rise by 40% by 2010. Cremations have become more popular as a less costly alternative to traditional services. The national average cost of a funeral service in 2001 was $6,130, compared with $3,742 in 1991. However, US funeral homes' profit margins have been falling steadily, from 10.96% of sales in 1985 to 8.08% in 2001. Marketdata estimates only 1% growth in industry revenues last year, to $11.7 billion. 2001's 5.7% gain was larger than usual, due to substantial increases in casket/equipment prices. For 2003, there is expected to be a 1.4% growth to $11.9 billion. This is also the projected yearly growth rate to 2007. More than 85% of funeral homes are independents. However, there are some very large chains. The top 4 (Service Corp. Alderwoods, Group, Stewart Enterprises, and Carriage Services ) had combined sales of $3.84 billion in 2002. Up until 1999, these "consolidators" were on a buying binge that raised their debt to excessive levels. Now they are selling off homes and paring operations. This is a mature industry that is currently in the midst of a demographic lull. The death rate will rise 1% per year over the next 10 years and actually fell in 2002. The number of funeral homes should remain stable, due to high barriers to entry. Material for the study was obtained from the US Census Bureau, CDC, National Funeral Directors Association, Federated Funeral Directors, consulting firms, brokerage firm analysts, public chains' 10Ks and press releases, custom searches of business databases, financial directories, and phone surveys. It claims to be the only comprehensive national business analysis available about the U.S. funeral services industry. The 110-page study is believed to be one of the few in-depth publicly available analyses that exists of the market.

New Standards for NFDA Members Starting in 2004, members of the National Funeral Directors Association (NFDA) will be held accountable for their actions under the association's new enforceable Code of Professional Conduct. The self-driven set of standards raises the bar for funeral directors by enhancing the professional practices of NFDA members, and allows the public the ability to file a complaint. With this new code of conduct, families can be confident they are putting their trust in ethical, responsible and caring professionals when using an NFDA member funeral home, said NFDA Chief Executive Officer Christine Pepper. NFDA spoke extensively with other organizations that have similar programs to ensure our code includes the highest standards to be upheld by funeral directors.


16

October 2003

NCBVA BULLETIN

NCBVA Certified Vault Manufacturing Plants E0 Abel Vault & Monument Co.

Canton, IL Abel Vault & Monument Co.

Pekin, IL American Concrete Industries

Bangor, ME American Vault Co. Cleveland, OH American Vault & Concrete Prod. Detroit, MI American Wilbert Vault Corp.

Forest Park, IL Arnold-Wilbert Corp.

Goldsboro, NC Arrow Vault Co., Inc.

Lafayette, IN Atlas Concrete Products, Inc.

Orlando, FL Automatic Wilbert Vault

Tacoma, WA Babylon Vault Co.

New Windsor, MD Baumgardner Products Co.

Akron, OH Baxter Burial Vault

Cincinnati, OH Baxter Vault Co.

Baxter Springs, KS Beck Vault Co.

Rome, NY Beier Burial Vaults

Columbus, WI Brewster Vaults & Monuments

Mil!vale, NJ Brown-Wilbert, Inc.

Fargo, ND Brown-Wilbert, Inc.

Morris, MN Brown-Wilbert, Inc.

St. Paul, MN Bruns Norwalk Vault Co.

Saint Louis, MO Brutsche Concrete Products

Battle Creek, MI Brutsche Concrete Products

Benton Harbor, MI Buckeye Vault Service

Mansfield, OH Buck Simmons Vault Srvcs. Inc.

Roanoke, VA Bush Concrete Products, Inc.

Muskegon, MI C & M Precast

Kerrville, TX Calumet Wilbert Vault Co. Inc.

Gary, IN Carolina-Doric, Inc.

Effingham, SC Carolina-Doric, Inc.

Florence. SC Central Burial Vaults, Inc.

Marlow, OK Central Burial Vaults, Inc. Oklahoma City, OK Central Burial Vaults, Inc.

Tulsa, OK Central New York Vault Co.

Cortland. NY Century Vault Co., Inc. ,,...Bzirnstable. MA \446,

Cheboygan Cement Products Co.

Cheboygan, MI Chesapeake Burial Vault Co.

Ingleside, MD Christy Vault Co., Inc.

Colma, CA Clinton Wilbert Vaults, Inc.

Clinton, IA Cooper Wilbert Vault Co.

Barrington, NJ Cooper Wilbert Vault Co.

Middletown, DE Cordeiro Vault Co., Inc.

Vallejo, CA Costello Vaults

Smith Falls, Ontario, Canada Creter Vault Corp.

Flemington, NJ Crummitt & Son Vault Corp.

Martins Ferry, OH D.G. Robertson, Inc.

Williston, VT Dardanelle Vault & Monument

Dardanelle, AR Delaware Valley Vault Co.,

Philadelphia, PA DePue Wilbert Vault

Savannah, GA Deihl Vault & Precast Co.

Orangeville, PA Detroit Wilbert Vault Corp.

Detroit, Ml Doody Burial Vaults, Inc.

Winchendon, MA Doric Concrete Vaults Inc.

Garden City, KS Doric Concrete Vaults, Inc.

Great Bend, KS Doric Concrete Vaults Inc.

Osage City, KS Doric Huntingburg Vault Co.

Huntingburg, IN Doric of Kansas Vault

Iola, KS Doric of Nashville, Inc.

Nashville, TN Doric of Northeast Arkansas

Jonesboro, AR Doric of South Texas

Elsa, TX Doric Concrete Vaults

Limon, CO Doric Concrete Vaults, Inc.

Newton, KS Doric Manufacturing Co.

Boaz, AL Doric Mississippi, Inc.

Vicksburg, MS Doric-South, Inc.

Demopolis, AL Doric Vault of Eastern NY, Inc.

Hudson, NY Doric Vault of Western NY, Inc.

Depew, NY Doric Vault Co.

Griffin, GA Doric Vault Co. of S. Illinois Marion. IL Dura Vault

North Bend, OH

Eagle Burial Vault Co. of LA

Ruston, LA Eagle Burial Vaults

Perry, GA Esterly Burial Vault Co.

West Reading, PA Evans Eagle Vaults, Inc.

Leola, PA Everlasting Vault Co.

Randallstown, MD Florida Wilbert, Inc.

Jacksonville, FL Fond Du Lac Wilbert Vault

Fond Du Lac, WI Forsyth Bros.

Fithian, IL Forsyth Bros. Concrete Prod.

Terre Haute, IN Gettysburg Burial Vault Co.

Gettysburg, PA Grable Vault Co.

Logansport, IN Graffius Burial Vault Co.

Sinking Springs, PA Granite State Doric

Newport, NH Gray Bros., Inc.

Kansas City, KS Hairfield Vault Co.

Hickory, NC Hardy Doric, Inc.

Chelmsford, MA Ham n Vault Service

Massillon, OH Harris Precast

Laporte, IN Heilman â&#x20AC;&#x201D; Wirtz, Inc.

Cedar Hill, TX Hicks Industries, Inc.

Alachua, FL Hicks Industries, Inc.

Miami, FL Hicks Industries, Inc.

Mulberry, FL Hydraulic Dolly, Inc.

Altoona, PA J.P. Vincent & Son, Inc.

Galena, IL Jacson, Inc.

Henderson, TX Jefferson Concrete Corp.

Watertown, NY Josten Wilbert Vault Co.

Sioux Falls, SD Lakeshore Burial Vault Co.

Brookfield, WI Lavaca Vault Co.

Lavaca, AK LouiseII-Davis Vault Service

Chattanooga, TN I.udlow Burial Vault Co.

Ludlow, MA Lycoming Burial Vault Co. Inc.

Montoursville, PA Marion Vault Works

Marion, IN Markham Burial Vault Services

Richmond, VA Markham-Carter Vault Service

Smithfield, VA

Master Grave Service

Athens, GA Memphis Burial Vault Co.

Memphis, TN Mercer Vault Company

Fredericksburg, VA Milan Burial Vault, Inc.

Milan, MI Milwaukee Wilbert Vault Co.

Milwaukee, WI Minnick Services Corp.

Fort Wayne, IN Moore Wilbert Vault Co.

Evans, GA Murray Vault Co.

Austin, AR Neher Burial Vault Co.

Springfield. OH Nor-Don Vault Co. Inc.

Strafford, MO North Central Mich. Vault Srvc.

Cadillac, MI Norwalk Vault Co.

Johnstown, PA Odon Vault Company, Inc.

Odon, IN Omaha Wilbert Vault, Inc.

Omaha, NE Ostwalt Vault Co.

Concord, NC Palm Vault Co.

Ada, OK Panhandle Vaults

Wellington, TX Peoria Vault Co.

Peoria, IL Pennyslvania Concrete Vault Co.

Greensburg, PA Perfection Vault

Woodson, IL Phenix Vault

Phenix City, AL Pioneer Vault, Inc.

Doylestown, PA Pope Concrete Products

Waycross, GA Poplar Bluff Doric Vaults, Inc.

Poplar Bluff, MO Precast Concrete Products, Inc.

Blissfield, MI Precision Precast Inc.

Pittsfield, MA Quality Burial Vault Co.

Houston, TX Rex Vault Service Newton, IL Rocky Mountain Monument/Vault

Sandy, UT Roland-Wilbert Vault Co. Marion, IA Roosburg Vault

Primghar, IA Saginaw Wilbert Vault Corp.

Saginaw, MI Sam Green Vault Co.

Lynchburg, VA Saline Vault Co.

Sweet Springs, MO Santeiu Vaults Inc.

Livonia, MI Shenandoah Valley Vaults, Inc.

Dayton, VA

continued ...


October 2003

r

Shore Vault & Precast Co. Exmore, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, TN Southern Ohio Vault Co. Portsmouth, OH Southern Vault Service Blakely, GA Spoerr Precast Concrete Sandusky, OH Sunnycrest, Inc. Auburn, NY Suhor Industries Cedar Hill, TX Superior Burial Vaults, Inc. Salt Lake City, UT Superior Vault Co. Bryantown, MD Superior Vault Co. Charlestown, IN Superior Vault Co. DBA Individual Mausoleum Co. Lawrenceburg, IN Superior Vault Company LTD Mississauga, Ontario, Canada Swan's Concrete Products Westbrook, ME Tennessee Vault & Grave, Inc. Dechard, TN Tucker Vault Co. Farmington, MO Turner Vault Company Toledo, OH Vanden Boomen Burial Vaults Inc. Appleton, WI Vanden Boomen Burial Vaults Inc. Wausau, WI Vault Service Griffin, GA Vincent and Sons Galena, IL Washington Wilbert Vault Works Inc. Laurel, MD Warga Concrete Products Inc. Fort Wayne, IN Watts Vault & Monument Co. Montezuma, IA Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO Whitman Vault Co. Whitman, MA Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Wilbert Burial Vault Co. Atlanta, GA Wilbert Burial Vault (The James Co.) Waycross, GA Wilbert Vault of Houston, Inc. Houston, TX Williams Vault Company Emporia, VA Willmar Precast Co. Willmar, MN Zeiser Wilbert Vault Co. Elmira, NY

NCIIVA BULLETIN

17

National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection

e

eA

CONv,â&#x20AC;&#x17E;

QUAIITV a

a

A.

SERVICE ssv

Name of Plant Plant Mailing Address Plant Street Address Plant Telephone Fax Phone Number Owner's Name Evening Telephone Plant Manager/Contact Person Evening Phone Types of Outer Burial Receptacles Produced 71 Top Seals Air Domes CI Sectionals Other

Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite #204 Longwood, FL 32779-2552 (800) 538-1423 Fax (407) 774-6751 As an NCBVA member in good standing, the total of your Plant Certification Inspection will be $995 (Recertification, $495). Full payment should be enclosed with your application.


18

NCBVA BULLETIN

October 2003

National Concrete Burial Vault Association "Serving the death care industry with the very best"

Dues Schedule Manufacturer Member Dues are based on total units sold for all locations of the company. Please check appropriate level: 71 1-999 Units $170 71 1000- 1999 $260 71 2000 - 3499 $350 CI 3500 - 4999 $435 71 5000 and more $525

APPLICATION FOR MEMBERSHIP Key Contact

Nickname

Title Company Name Street Address City

State

Phone

Zip Fax

E-mail Company Web Site

El Associate Member _3150 71 Franchise Group

$600

Payment Information Include payment with this completed form. We accept Visa, MasterCard and American Express CI Check is enclosed

71 Check here if you prefer to have your mail sent to your home. Home street Address City State Zip Home Phone Home Fax

COMPANY INFORMATION El Burial Vault Manufacturer 11 Crematory

El Funeral Director El Cemetery

Please charge my 71 Visa 71 MasterCard 7:1 Amex

17I Doric El Con-O-lite

Account # Expiration date

El Metal Vaults 11 Plastic Vaults El Fiberglass Vaults

Mailing Information NCBVA 900 Fox Valley Drive Suite 204 Longwood, FL 32779-2552 (800) 538-1423 Fax: (407) 774-6751 www.ncbva.org

11 Wilbert 11 Other

Offer sizes for 11 Children

El Eagle

El Trigard 11 Provide Graveside services

El Adults

171 Oversize

CI Associate Member: Tell us in 25 words of less about your product/services

El Please enroll me in NCBVA today! Signature indicates that you have read and agree to abide by NCB VA's Code of Ethics and the rules which govern the National Concrete Burial Vault Association. Signature is required before this application can be processed.

(Signature)

(Date)

CODE OF ETHICS We believe that concrete is an ideal material for the construction of burial vaults for the interment of human remains and that a properly constructed concrete burial vault is worthy of acceptance by the public. Our sales and advertising policies will be governed by standards acceptable by the public and the funeral profession and by principles advocated by the National Concrete Burial Vault Association, Inc. We pledge fair trade practices to our competitor whose product we will not disparage. We shall conduct our business on sound business principles, striving to build a relationship of respect and confidence for the burial vault industry with the public, with the funeral director and with the cemeteries management. We will abide by the rules and regulations of the National Concrete Burial Vault Association, Inc., thereby contributing to a stronger and greater national industry.


October 2003

NCBVA BULLETIN

19

Setting the Standard for Vault Handling Maneuvering and Lifting Series 1600 Winch

Series 1000 Winch

Series 1400 Speed Reducer

Series 1000 Speed Reducer

Li

World Class Hydraulic Speed Reducers and Winches

11

BLOOM Mfg. Inc. -`â&#x2013;

www.bloommfg.com

Winch Division 1443 220th Street, Independence, Iowa 50644 FAX 319-827-1140 PHONE 319-827-1139 1-800-394-1139 ext 200

Custom Engineereel Solutions


National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204, Longwood, FL 32779-2552

FIRST CLASS Address Correction Requested

Annual Convention â&#x20AC;˘ February 22-24, 2004 â&#x20AC;˘ Las Vegas, NV Dear Readers, We at the National Concrete Burial Vault Association Bulletin, would love to hear from you. Specifically we are looking for press releases from you so that we can continue to address issues and topics that are directly facing you. Do you have an idea for an article of interest to other manufacturers? Why don't you take a few minutes and send us a press release about your happenings. We're interested in details about special events, individuals who deserve recognition, awards, new services you are providing. Suppliers: let us know about your new products and services. Color or black and white photos are also welcome. If you are unsure about how to write your press release or article, don't hesitate to give me a call at (407) 788-1996 or e-mail me at jmonahan@assnhdqtrs.com . It would be my pleasure to assist you. Looking forward to hearing from you, Jan Monahan Editor

Industry News and Notes Lee Masters Retires Plastic Plaque, Inc., of Port Huron, Mich., supplier of burial vault decorations and member of NCBVA, regretfully announces the retirement of Lee Masters after 32 years with the company. Masters has been a frequent attendee at NCBVA conventions.

liabilities, the cremation company said in a news release. Neptune Society however cautioned that there is "no assurance" that the letter of intent will be completed as planned.

Honor Guard Reinstated

Frank B. Stewart, Jr. became Chairman Emeritus of Stewart Enterprises on his 68th birthday in September. He will remain active on the board as a major stockholder. Wiliam E. Rowe, President and COO since 1994 became Chairman of the Board.

Patrick Cubbage, the honor guardsman fired last year from a New Jersey military cemetery for saying "God bless you" to veterans' families at graveside services, has been reinstated with back pay. Cubbage was fired because he regularly finished flag presentations with the words, "God bless you and this family, and God bless the United States of America."

Disney in Cremation Business?

Sculptures honor loved one

Stewart Devoted 44 Years

A private investment firm controlled by the great-nephew of Walt Disney, has agreed to buy a cremation company for $8.5 million, according to a Reuters news report. Under the terms of the planned deal, Apogee Cos., which is the investment firm controlled by Roy P. Disney, will form an affiliate that will buy the operating assets of Neptune Society. Apogee will also assume about $7.4 million in Neptune Society debt and other

A new company called Eternal Arts, based in Chesire, Conn., is offering a different way to honor deceased loved ones. By blending cremation ashes with marble to form sculpted art forms, the company gives family members memorial pieces that gir l% beyond the typical urn. Among forms offered are Rodin's "The Kiss" and "The Thinker," "Aphrodite," "Zeus" and animal figures such as a swan or lion.

Bulletin 2003 October  
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