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Get Ready, Get Set, Sail The Sun Deck of The Majesty of the Seas features two swimming pools and is the hub of activities during the day with activities for adults and kids.
here are just a few weeks left before we weigh anchor and set sail for NCBVA's millennium year convention and cruise. It's an event we've been looking forward to since plans were launched nearly two years ago. Nearly all of the cabins reserved for our group have been spoken for but a few remain for those of you who have procrastinated. An outstanding program has been planned for both the on-land and at-sea portion of the meeting including outstanding speakers, Robert Stutman, "the most famous narc in America," and Albert Zinkand, president of Employee
Selection and Development, Inc. (ESDI). The Majesty of the Seas is one of Royal Caribbean Cruise Line's premier megaships with luxurious staterooms, fabulous food and entertainment and activities for the whole family. On board facilities include two outdoor swimming pools, the ShipShape Fitness Center, daily fitness activities, a sauna and massage center, full service beauty salon and barber shop and of course, the Casino Royale with 225 slot machines and eight blackjack tables! Ports of call include Nassau and Coco Cay in the Bahamas and Key West, Florida where you can enjoy basking in the caribbean sun, snorkeling and sailing, sighseeing tours and shopping. Your registration fee includes your cabin, all the food you can eat and all the NCBVA educational programs. If you haven't yet registered, please use the form on page 7 of The Bulletin or call the headquarters office at (800) 5381423 for more information.
Majesty of the Seas is a self-contained world offering a host of convenient facilites and services.
EXHIBITORS. . . SPONSORS. . . AND ADVERTISERS Don't miss the opportunity to showcase your company's products and services at this year's convention. The Exhibitor's Showcase will be held at the Miami Airport Hilton prior to sailing (see program, page 6). We offer you an opportunity to select the land-only portion or sail away with us and network with manufacturers throughout the cruise. If you did not receive an exhibitor packet, please call the headquarters office at (800) 538-1423.
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INDUSTRIAL EQUIPMENT ik ENGINEERING CO. In Canada Contact Richard Steele The Eckels Company • Guelph, Ontario, Canada Phone 519-824-8020 • FAX 519-824-7161
P.O. Box 547796 • Orlando, FL 32854-7796 In Florida (407) 886-5533 • FAX (407) 886-5990
Toll Free 1-800-327-2831
National Concrete Burial Vault Association, Inc.
900 Fox Valley Drive, Suite 204 Longwood, Florida 32779-2552 http://ww.W.Ilebva.org (800) 538-1423 Fax: (407) 774-6751 President
Warren Chandler. Sr. Master Grave Service. Inc. Bogart, GA President-Elect
Timothy Brutsche 1. 3nitsche Concrete Products Battle Creek, MI Secretary/Treasurer
Jack Swihart Saginaw Wilbert Vault Corp Saginaw, MI
President's Message By WARREN CHANDLER
Immediate l'ast President lugh McQuestion
.akeshore Burial Vault Co., Inc. Brookfield, WI Directors, District I
Robert Hardy Hardy Doric, Inc. Chelmsford, MA Kelly PeMean° Graffius Burial Vault Co. Reading, PA Directors, District 2
Warren Chandler, Sr. Master Grave Service, Inc. Bogart, GA Dan Hicks Hicks Industries Mulberry, FL Directors, District 3
Bob Donatelli Baumgardner Products Co. Akron, OH Darren Baxter Baxter Burial Vault Service Cincinnati, OH Directors, District 4
Jeff Grayson Superior Vault Co. Charlestown, IN Jack Swihart Saginaw Wilbert Vault Corp Saginaw, MI Director, District 5
IC. Clifton Quality Burial Vault Co. Houston, TX Graham MacLeod Detroit Wilbert Vault Corp. Detroit, MI Executive Director
Thomas A. Monahan, CAE Certified Association Management Company Longwood, FL Legal Counsel J. Scott Calkins
Spring—Time to Renew 's spring and many of you are just beginning the hard work of spring burials. For those not in the frozen north, it's a time to clean up, clean out, repair and renew. With the time change, we'll all have a little more daylight to get all of these things done. We are sorry to report that Holly Baxter Bridgers has asked to retire from the board of directors due to added commitments to home and the family business. This commitment is a quality only to be admired, and I hope you will join me in wishing her well. Her brother, Darren, will fill the vacancy until the next election. It has been a pleasure to represent our organization recently at several industry functions including Death Care World Expo in New Orleans and the I.C.F.A. Annual Convention and Exhibition in Cincinnati. We also were in attendance at the FAMIC meeting in Las Vegas and are pleased to report the long-awaited update to the Wirthlin Report is due out in final form very soon. Many of you will be busy attending your state association conventions and will be exhibiting at many of the shows attended by funeral directors. Even though they are time consuming, these events put us in touch with our customers. Showing support for their groups supports our association as well. Speaking of supporting our group, please remember that every concrete burial vault you manufacture carries the excellent reputation of each of us. We should make every effort to provide only the finest products. Our image relies on quality products and quality service. It has been many years in the works, but we are happy to report that it appears that the plan for veteran family reimbursement for upgrades from grave liners to burial vaults (permanent outer enclosures) in an active National Cemetery (Public Law 104275, Sec. 13) is nearing implementation. It's hard to imagine, but my term as NCBVA president is almost over—just a few short months left. Jeanette and I will be looking forward to seeing many of you on the cruise in June and at other functions during the rest of my term. I'm pleased and proud to be serving this organization.
VA Approves Grant to Establish New Cemetery Secretary of Veterans Affairs Togo D. West, Jr. announced in March the award of a $2.8 million grant to establish a state veterans cemetery in Beaver Brook, near Spooner in northern Wisconsin. The grant'will provide 100 percent of the funding for construction of burial areas, administrative and maintenance buildings, roads, drainage, assembly area, and a committal facility. The project will initially develop approximately 16 acres of the 80-acre site. The Department of Veterans Affairs (VA) awarded a partial grant of $319,990 in August 1999 for the state to procure 1,350 pre-cast concrete graveliners in anticipation of the final construction grant. The cemetery will serve approximately 35,000 Wisconsin veterans and their families. The nearest national cemetery, VA's Ft. Snelling National Cemetery in Minneapolis, Minn., is approximately 140 miles away. Southern Wisconsin Veterans Memorial Cemetery in Union Grove and Wisconsin Veterans Memorial Cemetery in King were also established with VA grants. As a complement to VA's system of national cemeteries, the State Cemetery Grants Program has helped to establish, expand or improve 41 operational state veterans cemeteries. The state veterans cemeteries provided more than 13,000 burials in FY 1999. Four other cemeteries, including Beaver Brook, are now under construction. Since the program was established in 1980, VA has awarded 100 grants to 23 states plus Guam and the Commonwealth of the Northern Marianas for more than $69 million In FY 1999, VA awarded six new grants for $6.9 million.
Monahan's Certication Renewed By Association of Executives NCBVA Executive Director Thomas A. Monahan, was recently recertified as a Certified Association Executive (CAE) with the American Society of Association Executives (ASAE) through 2003. Prior to certification, applicants are rated on their experience and accomplishments in association management and must successfully complete a comprehensive, one-day examination, which tests general knowledge of the association management profession. To maintain certification, an association executive must accumulate professional credits each three years based on their involvement in association management continuing education and the profession. The total number of association executives who have earned the CAE Designation is over 2,800. Among association professionals, "CAE" is an indication of demonstrated skill in leadership, activity in community affairs, and expertise in association management. The American Society of Association Executives, Washington, DC, is made up of more than 24,000 association executives and suppliers. Its members manage leading trade and professional societies across the country and also represent suppliers of products and services to the association community.
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Welcome New Members Wayne Chronister Owner/Principal Lavaca Vault Co. P.O. Box 157 Lavaca, AR 72941 Ph: (501) 674-2754 Fax: (501) 674-2754 Lisa Harris Secretary/Treasurer Harris Precast, Inc. 1352 Pine Lake LaPorte, IN 46350 Ph: (219) 362-9671 Jimmy Mercer Vice President Mercer Vault Company 1100 Summit St. Fredericksburg, VA 22401 Ph: (540) 371-3666 Fax: (540) 371-0043
Give Your Customers More Than They Pay For One of the most important business lessons of the past century is that good is no longer good enough. Today's small businesses need to exceed customer expectations to create customer loyalty that keeps customers coming back for more. Here's some ides to accomplish this goal: Give an unexpected free gift. Holiday gifts are fine, but an unexpected token gift at other times can have a greater impact. Charge less than the original estimate. Everyone enjoys paying less than they expected. Finish the job faster than expected. When you call a customer two days early, it can be a pleasant surprise. Make customers feel special. Keep an active file on your customers' preferences and know what they need. Be accessible. Remain accessible and interested in your customers at all times. Answer phone messages and faxes promptly. Guarantee customer satisfaction. When customers do have a problem, it's another chance to surprise them by taking care of it quickly and politely.
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Sat Convention Cruise June 11-16, 2000 Join the National Concrete Burial Vault Association for its millennium year convention cruise aboard the "Majesty of the Seas"! PRELIMINARY PROGRAM Saturday, June 10, 2000 Travel and Arrival at Miami Airport Hilton Hotel, Miami Florida Board of Directors Meeting
Sunday, June 11, 2000 (Pre sail program at Miami Airport Hilton Hotel) -
9:00 a.m. - 10:00 a.m. NCBVA Annual Membership Meeting — Miami Airport Hilton Hotel 10:00 a.m. - 12:00 Noon "Employee Testing" - Albert H. Zinkand 1:00 p.m. - 4:00 p.m. "Drugs in the Workplace" - Bob Stutman 5:00 p.m. — 7:00 p.m. Exhibitors Showcase Cocktail Reception
Monday, June 12, 2000 8:00 a.m. - Noon Plant Tour - Hicks Industries 2:00 p.m. Busses Depart Hotel for Cruise Terminal 3:00 p.m. Royal Caribbean Cocktail Reception Welcoming NCBVA 5:00 p.m. Ship Sails for Bahamas
Tuesday, June 13, 2000 8:00 a.m. - 10 a.m. NCBVA Shipboard Educational Seminar 10:00 a.m. Ship arrives in Nassau, Bahamas
Wednesday, June 14, 2000 3:00 a.m. Ship leaves Nassau Bahamas 8:00 a.m. Ship arrives at CocoCay, Bahamas 5:00 p.m. Ship departs CocoCay, Bahamas
Thursday, June 15, 2000 10:00 a.m. Ship arrives Key West, Florida 5:30 p.m. Ship departs Key West, Florida
Friday, June 16, 2000 9:00 a.m. Ship returns to Miami
Mix Education With Pleasure — Just Add Water! For more information call NCB VA at (800) 538-1423
The Majesty of the Seas is one of Royal Caribbean Cruise Line's Premier megaships with luxurious staterooms, fabulous food, entertainment, and activities for the whole family. Sail away with your NCB VA friends to ports of call in Nassau and Coco Cay, Bahamas, and Key West, Florida. Cabins are limited so make your reservation today! The registration fee includes your choice of cabins, all the food you can eat and all NCBVA educational programs. Note: Saturday and Sunday night stay at Miami Airport Hilton Hotel
will be an additional fee. All in-port tours are optional.
June 11-16, 2000 Convention Registration Form Name of Company Mailing Address City, State, Zip Code Telephone Number
Registrants: (Please indicate which registrants are children under 12)
Nickname (for name badge)
**Exhibitors: If NOT going on the cruise, please fill out the exhibitor form in special exhibitor packets. Call for a packet if you did not receive one
Convention and Cruise Fill out this section Registration fees are based on double occupancy per cabin and include accommodations, and meals per person. Reduced prices are offered for 3rd/4th guests, including infants and children, who share accommodations with two full-price paying adults. Single occupants must pay the full double occupancy rate (rate below x2) or contact NCBVA and we can try to match you up with a roommate. Prices do not include required Departure and Port Service Fee or gratuities. Cabins are assigned on a first come, first served basis. (Exhibitors who sign up for this package get full exhibitor benefits at no additional cost.) Registration Deadline is May 17, 2000.
Hotel Accommodations Miami Airport Hilton & Towers
Registration fees per person (Indicate number of registrants per rate)
Member Non Member 3rd-4th Person (same cabin) Port Service Fee Departure Tax
D x $749 _m_x $849
x $699 x $799 x $499 x $85 x$3
Q x $85 Cl', x$3
Category K x $649 x $749 x $499
x $85 x$3
Total Registration Fees
Land Portion Only Fill out this section Registration fees per person (Indicate number of registrants per rate) Before March 15 After March 15 Member Adult Member's Child (under 12) Non-member* Adult Non-member's Child
x $300 x $200 x $400 x $250
x $350 x $225 x $450 x $275
Total Registration Fees
After June 1 x $400 x $275 x $500 x $325
Whether you are participating in the entire convention or the Land-Only portion, you will need to make hotel reservations directly with the Miami Airport Hilton & Towers at (305) 262-1000 x 2210 by May 17, 2000 After this date, reservations will be accepted on a space and rate availability basis. Please mention that you are attending the NCBVA convention in order to get the convention rate: $100 single-quad
*Non-u:embers who join NCB VA within 30 days of the convention may apply the $100 non-member difference toward their annual dues.
PAYMENT INFORMATION â€” in order to process your registration, we need either a check for payment in full or credit card information. I hereby authorize NCBVA to process my registration for the NCBVA Convention on the credit card listed below. 0 Check (Make check payable to NCBVA, mail with this completed form) 0 MasterCard CI Visa 0 American Express Card Number
Print Name (As It Appears on Card) Signature
Cancellation Policy Cruise refunds, less a $100 administrative fee per person, will be provided if cabin can be resold prior to saling. We will be happy to process land-only refunds, less a $50 administrative fee, if cancellation is received in writing prior to May 1, 2000.
Mail or fax (credit card registration only) this form to: NCBVA* 900 Fox Valley Drive Suite 204, Longwood, FL 32779-2552 * Phone: (407) 788-1996 * Fax: (407) 774-6751
NCBVA PROUDLY RECOGNIZES THE FOLLOWING COMPANIES WHICH HAVE A CURRENT STANDING IN THE
e Abel Vault & Monument Co. Pekin, IL American Concrete Industries Bangor, ME American Vault & Concrete Products Detroit, MI American Wilbert Vault Corp. Forest Park, IL Atlas Concrete Products, Inc. Orlando, FL Automatic Wilbert Vault Tacoma, WA Baumgardner Products Co. Akron, 011 Baxter Burial Vault Cincinnati, 011 Baxter Vault Co. Baxter Springs, KS Beck Vault Co. Rome, NY Brewster Vaults & Monuments Millville, NJ Brown-Wilbert, Inc. Fargo, ND Brown-Wilbert, Inc. Morris, MN Bruns Norwalk Vault Co. Saint Louis, MO Brutsche Concrete Products Battle Creek, MI 13rutsche Concrete Products Benton Harbor, MI Bush Concrete Products, Inc. Muskegon, MI C & M Precast Kerrville, TX Calumet Wilbert Vault Co. Inc. Gary, IN Carolina-Doric, Inc. Florence, SC Central Burial Vaults, Inc. Oklahoma City, OK Central Burial Vaults, Inc. Tulsa, OK Century Vault Co., Inc. Taunton, MA Clinton Wilbert Vaults, Inc. Clinton, IA Cooper Wilbert Vault Co. Barrington, NJ
PLANT CERTIFICATION —) PROGRAM
Costello Vaults Smith Falls, Ontario, Canada Crummitt & Son Vault Corp. Martins Ferry, OH D.C. Robertson, Inc. Williston, VT Dardanelle Vault & Monument Dardanelle, AR Deihl Vault & Precast Co. Orangeville, PA Delaware Valley Vault Co., Inc. Chester, PA , Detroit Wilbert Vault Corp. Detroit, MI Doody Burial Vaults, Inc. Winchendon, MA Doric of Central Arkansas Little Rock, AR Doric of Kansas Vault, Inc. Iola, KS Doric of Nashville, Inc. Nashville, TN Doric of Northeast Arkansas Jonesboro, AR Doric of South Texas Elsa, TX Doric of Texas, Inc. Houston, TX Doric Concrete Vaults, Inc. Newton, KS Doric Manufacturing Co. Boaz, AL Doric Mississippi, Inc. Jackson, MS Doric-South, Inc. Demopolis, AL Doric Vault of Eastern NV, Inc. Hudson, NY Doric Vault Co. of S. Illinois Marion, IL Eagle Burial Vault Co. of LA Ruston, LA Esterly Burial Vault Co. West Reading, PA Evans Eagle Vaults, Inc. Leola, PA Eveolasting Vault Co. Randallstown, MD Florida Wilbert, Inc. Jacksonville, FL Fond Du Lac Wilbert Vault Fond Du Lac, WI
Forsyth Bros. Concrete Prod. Terre Haute, IN Gettysburg Burial Vault Co. Gettysburg, PA Grable Vault Co. Logansport, IN Gray Bros., Inc. Kansas City, KS Gross Vault & Monument Thomasville, GA Hairfield Vault Co. Hickory, NC
Hardy Doric, Inc. Chelmsford, MA
Ham n Vault Service Massillon, OH Harris Precast, Inc. La Porte, IN Heilman — Wirtz, Inc. Cedar Hill, TX Hicks Industries, Inc. Mulberry, FL Hydraulic Dolly, Inc. Altoona, PA J.P. Vincent & Son, Inc. Galena, IL Jacson, Inc. Henderson, TX
Jefferson Concrete Corp. Watertown, NY L-D Vault Service Chattanooga, TN Lakeshore Burial Vault Co. Brookfield, WI Ludlow Burial Vault Co. Ludlow, MA Lycoming Burial Vault Co. Inc. Montoursville, PA Marion Vault Works Marion, IN Markham Burial Vault Services Richmond, VA Markham-Carter Vault Service Smithfield, VA Master Grave Service Athens, GA Mercer Vault Company Fredericksburg, VA Milan Burial Vault, Inc. Milan, MI Milwaukee Wilbert Vault Co. Milwaukee, WI
For information on NCBVA's exclusive Plant Inspection and Certification Program, please contact NCBVAHeadquarters at 1-800-538-1423 or see application form on page 10.
Minnick Services Corp. Fort Wayne, IN Neher Burial Vault Co. Springfield, OH Nor-Don Vault Co. Inc. Strafford, MO Norwalk Vault Co. Johnstown, PA Odon Vault Company, Inc. Odon, IN Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Palm Vault Co. Ada, OK Peoria Vault Co. Peoria, IL Perfection Vault Woodson, IL Phenix Vault Phenix City, AL Pioneer Vault, Inc. Doylestown, PA Pope Concrete Products Waycross, GA Poplar Bluff Doric Vaults, Inc. Poplar Bluff, MO Precast Concrete Products, Inc. Blissfield, MI Quality Burial Vault Co. Houston, TX Rex Vault & Mausoleum Svc. Newton, IL Roland — Wilbert Vault Co. Marion, IA Saginaw Wilbert Vault Corp. Saginaw, MI Saline Vault Co. Sweet Springs, MO Sam Green Vault Co. Lynchburg, VA Santeiu Vaults, Inc. Detroit, MI Scranton Wilbert Vault Jessup, PA
Vault Groups Give Funds For World War II Memorial Shenandoah Valley Vaults, Inc. 1)a ton. VA
Shore Vault & Precast Co. x more, VA Simerly Concrete Products, Inc. Bristol, TN Simerly Vaults, Inc. Knoxville, 1 N Southern Ohio N'ault Co. Portsmouth, 011 Spoerr Precast Concrete Sandusky, 011 Sterling Unlimited, Inc. Woodsboro, MD Sunnycrest, Inc. Auburn, NY Superior Burial Vaults, Inc. Salt Lake City, I I I Superior Vault Bryantown, MD Superior Vault Company LTD Mississauga, Ontario, Canada Swan's Concrete Products Westbrook, Mt: Tucker Vault Co. Farmington. MO Turner Vault Company Toledo, Of I Washington Wilbert Vault Works Inc. I aural, MI) Wayne Burial Vault Co., Inc. Indianapolis, IN Welte Vault Co. Danbury, IA West Plains Vault & Mfg. Co. Pomona, MO Wicomico Vault Co., Inc. Salisbury, MD Wieser Precast Stewartville, MN Williams Vault Company , immorm, VA
The National Fun2000. The group eral Directors expects thousands Association (NFDA) of Americans to has committed to participate. raise $5 million "Celebration of toward the conFreedom" offers struction of a friends and families National World War an opportunity to II Memorial in Artist's rendering of WWII Memorial contribute to the Washington, D.C. memorial as a way of The fundraising campaign got a jump celebrating the lives of all who helped win start when William Forsberg, vice president that war and ensuring that all Americans sales and marketing of Wilbert Funeral never forget the sacrifices they made," said Services Inc., of Forest Park, Ill., presented a NFDA President William Aaron. The NFDA program also challenges its $250,000 pledge to Senator Bob Dole, 13,000 members and funeral directors chairman of the National World War II Memorial Campaign. The Doric Board of nationwide to raise funds for the memorial, Directors, at its recent meeting, also voted encourages vendors to make direct to join the effort and has made a donation on contributions, and supports grassroots efforts in communities. Additionally, associbehalf of all the Doric family. NFDA's "Celebration of Freedom" ation members are helping collect the campaign honors the World War II names of those who served in uniform and generation's effort that made possible the on the homefront for the memorial's Registry freedoms Americans enjoy today. NFDA is of Remembrances. "The funeral industry's commitment to planning a nationwide balloon release on Veterans Day. Biodegradable red, white and helping us build this important memorial is blue balloons with World War II honoree commendable and an example for others to names will be distributed throughout the year follow," Senator Dole said. "Their and released simultaneously from locations understanding of the significance of the throughout the country on November 11, World War II generation's sacrifice and achievement will help us preserve that legacy for future generations of Americans." The World War II Memorial will be constructed on a 7.4-acre site at the east end of the Reflecting Pool between the Lincoln Memorial and the Washington Monument.
Willmar Precast Co. Willmar, MN
A Grave Matter at Arlington Not long ago, authorities at Arlington National Cemetery worried that burial space was running out. But a surge in cremations coupled with potential land deals should push off the crunch to 2060. Officials at Arlington, which handles 3,799 interments annually, say cremations now account for 50 percent of the military funerals, and that is expected to jump to 75 percent. One reason: restrictions on those who can use Arlington are eased for cremations because the remains are placed in a memorial. Assistant Army Secretary Joseph Westphal says Arlington also is working deals to find more land for graves. It's critical: "We're conducting ceremonies right next to each other," he said. SOURCE: US News and World Report Online.
A p ri I 2000
National Concrete Burial Vault Association, Inc. Member Application for Plant Inspection
Name of Plant Plant Mailing Address Plant Street Address Plant Telephone Fax Phone Number Owner's Name Evening Telephone Plant Manager/Contact Person Evening Phone Types of Outer Burial Receptacles Produced 0 Top Seals 0 Air Domes 0 Sectionals Other Please return this application with full payment to: The National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite #204 Longwood, FL 32779-2552 (800) 538-1423 Fax (407) 774-6751 As an NCBVA member in good standing, the total of your Plant Certification Inspection will be $750. Full payment should be enclosed with your application.
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PROVIDING SERVICE AND REALIBILTY FOR OVER 40 YEARS THE LOGAN VAULT HANDLERS ARE MANUFACTURED WITH ONLY NEW BRAND NAME PARTS窶年OT USED OR RE-MANUFACTURED. This gives you better dependability and longer life of your Handler. OUR NEW 3/4 TON AXLE is manufactured narrower than the standard 3/4 ton truck axle to allow for more maneuverability in the Cemetery. The Logan Vault Handler can handle both straight and cross grave settings. The Logan is equipped with hydraulic variable speed Forward and Reverse, also a High and Low range gearbox STANDARD. STRENGTH IS NOT IN THE STEEL ALONE IN A VAULT HANDLER; IT IS IN THE DESIGN. The Logan was designed to withstand the stress of a heavy load and yet light enough not to tear up turf in the Cemetery. The Logan was designed over 40 years ago and has seen many improvements in maneuverability and efficiency. The Logan Vault Handler is designed to give you optimum power using reliable parts and durable construction. It has been tested, beaten, used and abused for over 40 years. The Logan always was and still is the benchmark of Vault Handling equipment, And that is why we are the
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BUY DIRECT FROM THE MANUFACTURE
Finding Good Employees Is Challenging KELLY PELLICANO
District 1 Director
(like their record is going to change!). specific skills and search the data banks for We have now started a procedure of a match. A check with your state government paying a Notary Public a $15.00 fee to have will establish whether or not your state has the state computer records checked. Results this program. are received instantly. As a potential Temp agencies are also helpful when you employer, it is possible to get Figure 1 a readout of an applicant's Three Month Agreement between New Hire and Company record for the last three years understand that I will be on a three-month trial before they period. During that period, my performance and attitude will be are hired. monitored and I will receive continuous instruction. If, after the Applicants are three months period, management feels that I am not suited to now told they this position, I will be terminated. will be notified when their Date driving record comes back from the state. Every employee is required to sign a form need to sift through candidates. This comes that designates they are an "Employee at with a price. You will pay about 50 percent Will" and on a strict three-month probation higher costs per hour per employee to the (see figure 1). temp agency as you sift through their If you think this is a lot of paper work — candidates. Some agencies have a program you are right. But the alternative is to battle where they will search for your needs and age discrimination, race discrimination, and then charge you a fee, per employee. any other discriminations the government It might be interesting for all of us to share has added to the list. ideas on this common challenge. We also have a new program in Pennsylvania called Career Link. You can go Kelly Pellicano is secretary/treasurer of into a Web site and post your job needs on Graffius Burial Vault Co., Sinking the roster. You need a viable FIN number to Springs, PA. establish a web page. Your company is part of a file that employees can search to find a job. You can also put parameters in for
here are all the good employees? How many times have you asked yourself that question? The good news is, crime is down because employment is up. The bad news is, we are having trouble replacing the long time employees with equal talent and work ethic. We all have our horror stories. You place an ad in the paper and get applicants that don't want to work on Saturday. They walk into your office and ask about the benefits (like you are being interviewed). If you do a pre-employment drug test, the results are only accurate for that one day. We had an employee show up for his first day of work. He was given a form explaining our company policy for random drug testing. He handed the form back to our secretary and said, "I won't be able to start." When asked why he answered, "I would never be able to pass a random drug test." Out the door he went. We have a "Company Drug Policy" which potential employees must read. Then they are required to sign a form indicating that they understand the policy. This document goes into their employee file. The next "winner" was a guy who swore he had a clean license. We started him as a truck driver. When the report came back from the state, we learned that he had speeding violations within the last six months. During the job interview, all applicants are asked if they have any violations. It's amazing how many swear their record is clean
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THE LARGEST SELECTION OF BURIAL VAULTS IN NEBRASKA! (402) 768-7251
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NCBVA MEMBER SINCE 1929 WWW.BOBREINKE.COM Vault manufacturer members: reserve your "Business Card" ad today! Call NCBVA 1-800-538-1423 X 102 -
First Quarter Earnings are Mixed
Standard & Poor's lowered its corporate credit rating for Rose Hills Co. to triple-'C'-plus from single-IV-plus and the outlook remains negative. The downgrade reflects Standard & Poor's rising concern that the cemetery/funeral home operator faces looming refinancing risks with a sizable debt burden. According to reports, Rose Hills is the sixth-largest U.S. death care industry participant, owning and operating the largest single-site cemetery/ mortuary combination in the U.S. (located in downtown Los Angeles), 14 outlying funeral homes, and two additional combinations in the Los Angeles area. Rose Hills' cemetery benefits from a strong reputation, performing over 300,000 interments since its 1914 founding, with remaining capacity for around one million gravesites. The mortuary is the largest single-location mortuary in the U.S. The company is particularly dependent on this main facility, which generates over 60% of call volume and revenues, and an even higher proportion of operating profit.
NCBVA Millennium Cruise Departs Miami, FL To Bahamas & Key West, FL
August 5 10
NFD & MA Convention and Trade Show Orlando, FL
Cremation Association of North America Annual Convention The Westin Harbour Castle Toronto, Ontario, Canada
October 8 11 -
National Funeral Directors Association Convention Baltimore, MD
Cremation Certification Program for Equipment Operators - CANA Orlando, FL
Hillenbrand Industries, Inc., first-quarter net income fell 20 percent, hurt by flat sales. The company said profit for the quarter, ended Feb. 26, including a one-time gain, was $36 million, or 58 cents a share, compared with $45 million, or 67 cents, from the year-ago period. In its funeral services group, Batesville Casket Co. recorded a 4 percent increase in sales to $168 million from $161 million. Stewart Enterprises, Inc announced earnings of $18.8 million, or $.18 per share, for the three months ended January 31, 2000, on revenues of $193.0 million. Funeral revenues for the first quarter of 2000 increased 15 percent to $122.6 million compared to $106.7 million for the first quarter of 1999. Funeral revenues from the Company's core operations increased 6 percent with both average revenue per call and same store call volumes increasing during the first quarter of 2000 when compared to the first quarter of 1999. Cemetery revenues for the first quarter of 2000 decreased 2 percent from $71.4 million in the first quarter of 1999 to $70.3.
Lease-Purchase Plan Now Available
The VAULT-MASTER has variable speed hydraulic drive, hydraulically raised and lowered front steering axle, rollback CraneWay beam with adjustable support legs, and an 9,000 lb. hydraulic vault lifting hoist. Will handle straight or cross grave settings. The Crane-Way beam is a 5" I-Beam and is 14 long with heavy-duty, adjustable support legs. The beam is carried on large flat rollers with heavy duty bearings. There is a hand crank system to roll beam back and forth. The vault lifting winch is swivel-mounted to the beam trolley. This prevents trolley wheel binding due to sideways shifts of the load. Hand operated back winch at the rear of the Crane-Way beam allows safe loading of a vault from a truck or trailer bed onto the Vault Handling Trailer. Rear hydraulic leveling jacks enable easy leveling of the whole machine on almost any terrain. They make offloading a vault from a truck bed easier and safer. We have a long list of options and will do custom options. For more information contact. Don Long Long Machine Co. 519 N. Main Ave. Maiden, NC 28650 (Ph) 828-428-2648
A Christmas Gift From "George"
Surviving an OSHA Inspection GRAHAM
District 5 Director ne December morning we at Detroit Wilbert had an eye-opening visit from George. George is an inspector for the Occupational Safety and Health Administration (OSHA) and it was our time for an inspection. We had never met before but I will always remember him. A visit from 0.S.H.A. is never convenient, but that time of year is particularly busy with Christmas right around the corner. It can be so hectic with Christmas gifts to deliver to the customers, holiday parties to attend, and the shopping. 0.S.H.A. doesn't really care if their visit is convenient or not. They have a job to do. I don't think George was in the holiday spirit. Inspectors can not accept anything that can look like a gift, bribe or whatever. George would not even accept a cup of coffee. He would stop by McDonald's on the corner and have his coffee and donut. George was in the giving mood though. After four days of inspections, his gifts to us were violations! After our initial introduction, George explained how the inspection works. He writes violations that he finds and you either fix them or you are fined until you make needed repairs. That was an unpleasant thought, especially after hearing of the horror stories where $10,000 fines and higher are not uncommon. George required our plant supervisor, a union steward, our maintenance man, and I to go on the inspection with him. He was very meticulous in his inspection and you could tell he took his job very seriously. He would check this plug for ground, that switch for spark, and I think that if your pages was supposed to have a ground and they didn't, by George, he would find it. I don't want you to take this the wrong way. I think we all need and deserve a safe work environment, and I suppose that there are a lot of unsafe conditions in the work place today. I felt that we always kept up with safety requirements but George showed us different. We started our inspection and Carl, our maintenance man, wrote down all the problem areas. He would categorize each one and what needed to be done. One by one, Carl would repair or replace the problem, either after hours or as soon as George would leave for the day. It's a government job, so he would leave early, giving us time to make necessary repairs. We found that if you fix or make repairs while the inspector is still on the premises, he or she can abate the violation. So, four days and 20 violations alter, all but one of our violations were fixed and abated. The one that couldn't be abated was for an exit door that was jammed and not working correctly. Our fines totaled $400 because of the door. That was not a bad pill to swallow considering what it could have been. If you get a visit from 0.S.H.A., don't panic, don't ask for another appointment, just grab your test meter, screwdriver, pliers and fix the
problem before he or she leaves the premises and save yourself a lot of trouble. I might add that George assures me that either he or someone else will be back sometime in the future, unannounced again. Michigan, as other states, has what they call a "courtesy inspection" which is done much the same way, but only warnings, not violations, are given. Although this warning must be taken care of in a timely matter, with proof of repair sent to the courtesy inspector, no fines are issued. We decided to take advantage of the courtesy inspection, and it seems to work just fine. So take a minute and look around. How do you rate? Are you up to the grade or not?
VAULT DECORATION SPECIALISTS
I PLASTIC PLAQUE INC. SINCE 1948 1635 Poplar St. P.O. Box 610964 Port Huron, MI 48601 810-982-9591 1-800-875-9591 FAX 810-982-1182 "Over 50 Years of Business"
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WE MANUFACTURE IT! As the demand for cremation increases...So does the list of B & L installations
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National Concrete Burial Vault Association, Inc. 900 Fox Valley Drive, Suite 204, Longwood, FL 32779-2552
FIRST CLASS Address Correction Requested
Industry News and Notes Doric Products, Inc. recently conducted a three-day seminar for members of their burial vault-manufacturing network. Dealers from all parts of the US and Canada gathered in Terre Haut, IN to participate in "Concrete U"; a workshop presented by Earl Brutsche, Battle Creek MI and Chester Dick, Wheeling, IL. Brutsche serves as field inspector for NCBVA, as part of the voluntary plant certification program, of which Doric is an active participant. Chester Dick is a professional engineer and manufacturer's representative for ADCO, Inc. Together they presented information on determining proper concrete mix formulas for maximum strength of the finished vault product. In addition, Dick detailed the engineering principles of proper reinforcement placement. Brutsche outlined steps to insure vault plant certification as well as OSHA compliance. Forta Corporation introduced the next generation of synthetic structural fibers, SynergyTM Fiber, at the World of Concrete Show in February in Orlando, FL. The fiber provides post-crack benefits similar to heavy-gauge mesh and steel fibers for
applications such as large precast products, industrial floors, and shotcrete. The Multistate Tax Commission (MTC), an organization of state governments, has asked the International Cemetery and Funeral Association to draft a model law regulating the method of taxing the income from preneed funeral trusts for state income tax purposes. The MTC is composed of 44 states, including the . District of Columbia, and it encourages states to adopt uniform tax laws and regulations that apply to multistate and multinational enterprises. Richard Jernigan, Doric of Northeast Arkansas (Jonesboro) has been busy supplying burial vaults to be used in time capsules in his local community. A local Jonesboro Funeral Home buried a similar time capsule with Jernigan's assistance. This capsule, also a Doric Vault, is scheduled to be opened in 50 years. The Department of Consumer Affairs' (DCA) Cemetery and Funeral Bureau has shut down Woodlawn Cemetery in Compton, Calif under an Interim Suspension Order (ISO) granted by a Los Angeles administrative law
judge. Under the ISO, the cemetery is closed to new interments and sales pending an administrative hearing to determine whether Evergreen Memorial Care, Inc., dba Woodlawn Cemetery, should continue to hold a certificate of authority for cemetery services. The department's ISO request was prompted by discoveries made by DCA's bureau field representatives. Between February 8 and 18, 2000, field representatives found human bone fragments and casket pieces scattered in several locations within the cemetery. Bureau representatives made the grisly discoveries as part of an unrelated inspection, and took immediate action. Further investigation uncovered evidence that the cemetery had unlawfully converted single burial graves to multiple graves, disturbed previously interred remains, and then failed to properly reinter all of the remains during these conversions. Cemetery officials were unable to provide documentation of appropriate authority for disinterment and reinterment of remains for some of the last 20 most recent burials. Although the cemetery does not have any empty plots for sale, the cemetery also continued to sell interment rights.