E • QUAk THE NATIONAL CONCRETE BURIAL VAULT ASSOCIATION INC. COPYRIGHT 1960
BULLETIN Vol. 13
NCIEWA HEADS TO ST. LOUIS FOR 1998 ANNUAL CONVENTION Excitement is building as NCBVA's 69 6 at all National Cemetery System (NC S) field Annual Convention draws near. More than facilities and the development of short and 100 NCBVA members, spouses, guests, and long range plans for NCS. His topic will be, exhibitors are expected to converge on St. "Implementing the New NCS Procedures for Louis, MO, June 25-27 for an outstanding Upgrading Outer Burial Receptacles." program featuring two General Sessions and This year's exposition will again use the a dozen different breakout sessions. Open"Partnership Plaza" format and will be larger ing General Session speaker will be Steve than last year's with 18 booths reserved at Saltzman. Steve is Managing Director of press time. ABN/AMRO/Chicago Corporation's reThe convention begins with a dinner and search department, covering Consumer Serevening at Six Flags St. Louis, a Time Warner vices, including the theme/adventure park which features thrill publicly traded death rides, Looney Tunes characters and comic care companies and book super heroes and the Warner Brothers their suppliers, as well Backlot. On Friday evening, attendees will as for-profit education, head for a tour of Bruns Norwalk Vault essential services, and Company's new St. Louis facility and then various product and enjoy an old-fashioned barbecue dinner. service niches. His Closing festivities Saturday include the inpresentation is en- stallation of new officers and entertainment Steve Saltzman titled, "The Stock by humorist, David Naster, who has been Market's Perspective making people laugh for 20 years. David on the Death Care Industry." The second General Session speaker will be Jeff Spahn. Jeff is a recRarely does one have the opportunity to ognized national safety expert. He consults with take advantage of every association benefit. employers, inspects But, your annual meeting—where you go to Jeff Spahn workplaces for OSHA learn and do business—has it all. The ultimate smorgasbord of industry compliance, and hazard abatement. He is a former OSHA Area Director of the Wichita, information, your association's annual meeting gives the large and small, active and not Kansas Area Office. Jeff's topic will be, "Surso active, the chance to get away from the viving the OSHA Visit—The Overview." We are also honored to have as a lun- office, come together as one, grasp a percheon speaker, Fred Watson of the National spective of the industry, and take what Cemetery System, Washington, D.C. Fred is you've learned back to your company's drawdirector or Field Programs Service and is re- ing board. But before you pack your bags, consider sponsible for the management of activities
Humorist, David Naster
has appeared on national television including feature presentations on HBO, Showtime, The Arts and Entertainment Channel, and MTV.
If You Are Going To Attend a Convention, Here's How to Get More For Your Money how you can get the most bang for your buck at your annual meeting. Here's some tips: Preview the Schedule: Don't wait until you get there. Skim the schedule of events ahead of time so you can strategically map out which events and sessions you'd like to attend. By being proactive and ingenuous, you'll get more out of your annual meeting than you ever imagined. Set Measurable Goals: Determine what you want to achieve in terms of information and Continued on page 4
IEE MAY BE THE WORLD'S LEADING MANUFACTURER OF CREMATION EQUIPMENT... BUT WE'LL NEVER BE FIRST tigloabason The Reason We'll Never Be First Is Because, We Pride Ourselves In Putting Our Clients First By focusing on our clients' needs, we've built an organization based on customer satisfaction. From an extensive array of services to manufacturing the most durable, cost-efficient equipment on the market, we put our clients first. Client First Dedication With all the technologically advanced products we offer, we wouldn't consider a sale successful without total service to our clients. That's why we believe our responsibilities begin by supplying potential clients complete information prior to their making a decision, and continue far beyond the sale of our cremation equipment.
Ener-Tek with Auto-Loader
In Mexico Contact Lucas DePalacio Mexico, D.F. Phone 598-9111 • FAX 563-1493
Investment Analysis This free analysis will indicate if a crematory is a profitable venture for you. We consider your individual circumstances and evaluate vital information on costs, depreciation, tax savings and estimated profits. We also offer a space and placement evaluation for the possible installation of a cremator within your new or existing facility. Environmental Permits And Zoning Made Easy We guarantee that our equipment will comply with your state environmental regulations. We'll even assist with local zoning approvals and complete the paperwork for you. If your existing cremators aren't in compliance, we can help there too. We'll design and propose upgrades to modernize them to meet compliance standards. Complete Follow Through After your crematory is installed, we'll send a In Canada Contact Bill Bowes The Eckels Company • Guelph, Ontario, Canada Phone 519-824-8020 • FAX 519-824-7161
Polar-Pak 3 Body Cooler
technician to inspect each unit and train your personnel how to operate and care for it. You'll receive a complete owner's manual, and we'll assign you a customer service representative who will remain your personal link to IEE. We also offer a toll-free service hotline, should you need assistance with problems on our cremation equipment or any other make or model. Quality equipment, unsurpassed service before and after the sale, and our "client first" policy— IEE keeps working for you.
INDUSTRIAL EQUIPMENT 8r ENGINEERING CO. P.O. Box 547796 • Orlando, FL 32854-7796 In Florida (407) 886-5533 • FAX (407) 886-5990
Toll Free 1-800-327-2831
National Concrete ourtat vaun Association, Inc. 926 Great Pond Drive Suite 1002 Altamonte Springs, Florida 32714 http://www.ncbva.org (800) 538-1423 Fax: (407) 774-6751 President Jim Wiens Doric Concrete Vaults, Inc. Newton, KS President-Elect and District 5 Director Hugh McQuestion Lakeshore Burial Vault Co., Inc. Brookfield, WI Secretary/Treasurer Warren Chandler Master Grave Services, Inc. Bogart, GA Immediate Past President William Clementz Fort Myers Vault Service Fort Myers, FL Directors, District 1 Robert D. Brouse Ringtown Wilbert Vault Works Ringtown, PA Robert Hardy Hardy Doric, Inc. Chelmsford, MA Directors, District 2 Warren Chandler Master Grave Services, Inc. Bogart, GA Dan Hicks Carlton Wilbert Vault, Inc. Miami, FL Directors, District 3 Bob DonateIli Baumgardner Products Co. Akron, OH Holly Baxter Bridgers Baxter Burial Vault Service Cincinnati, OH
President s Message Looking Back on a Successful Year, And Ahead to Some Changes By Jim Wiens NCBVA President This is my last president's message for The Bulletin. It has been an enjoyable year and an excellent personal experience for me. NCBVA is in good shape as we go into the convention in St. Louis. It is very important that all of our members attend this year's convention. We not only have an excellent program and entertainment, but we also have many important decisions to make as a group of burial vault manufacturers. A letter was recently sent to each member proposing Bylaw and Constitution changes, the most important of which is the change of our name to the National Burial Vault Association. This change would make us a more inclusive group and open the membership to burial vault manufacturers that use other materials such as metal and plastic. The new association may be viewed as representing the entire burial vault industry in North America. The downside is that we may lose our commonality of interest. Most of us currently have similar operations with similar needs. Will burial vault manufacturers that use non-concrete materials have the same interest that all of us have now? Your board does not take a stand on this issue, preferring that the membership have an open debate at the convention. The financial situation for the NCBVA is improving. Key indicators of our association's health are the number of members, convention registrations, and supplier support. I am happy to report that all three indicators are improving for 1998. We have endeavored to reduce expenditures this year and focus on building revenues. This has been successful due to increased membership. I would like to thank all of the membership for their support this past year. Your board worked hard this past year â€”even attending meetings at 7:00 a.m. in Las Vegas. I cannot think of a better set of board members for the NCBVA. I would also like to thank Tom and Jan Monahan and their staff for their administrative work this year. Thanks also to E. J. Brutsche who attended several meetings and traveled with performance standards work. My family deserves my gratitude and thanks as I attended meetings and was away from home. Many thanks Sharon, Kristin, and Jenny. I look forward to visiting with all of you at convention in St. Louis. This meeting cannot be missed. See you in St. Louis!
Directors, District 4 Timothy Brutsche Brutsche Concrete Products Battle Creek, MI Jack Swihart Saginaw Wilbert Vault Corp Siginaw, MI Director, District 5 Richard Cooper Central Burial Vaults, Inc. Tulsa, OK Executive Director Thomas A. Monahan, CAE Certified Association Management Company Altamonte Springs, FL Legal Counsel J. Scott Calkins Calkins & Campbell Harrisburg, PA
President Jim Wiens views a display on famous funerals at the National Museum of Funeral History while in Texas for a meeting of the Funeral and Memorialization Industry Council.
9099 - e2t7 - 170L
(xed) 9179Z-8ZP-V0L (qd) 0998Z ON 'uaperi
any uieinl •N 6G [00 auipeol 6uoi bum uoa ..pewoo UDIJRUUOJUI wow JOns .
suNdo wolsno op ii!nn pue suNdo o su 6uoi e aneq am
.1848S pue Jaisea paq Nonil e linen e Buipeoi-go aNew Aeq uejja Aue isow ie uo au!qoew apt"aq o 6uHanai Asee aneue smoef 6uHanai Jea8 -
;ape.u. 6u!ipueH lineA aqi quo paq ;avail
Jo monil e woJj linen e o 6u!peoi ales smoile weaq AeAA-aueio aq jo Rai aq e pup% moeq paleiedo pueH 'peoi suiqs sAenkapis o anp 6u!pup pawn Aalloil sluanaid situ Aaoi weaq aq o; palunow-ian!ms
gown 61.min linen aqj
pue 5ioeq weaq 1101 o wa)sAs ue.* pueq e s! eJela 's6upeaq Ainp Aneaq SJAII0J a6lei uo papRo s! weaq eqj s6ai poddns amelsnips 'Amp-Aneaq onn 6uoi 37; si pue weaa-i „s e s! weaq AeAA-aueio aqj .
s6u!llas anek SS0J3 Jo 4q6iells aipueq WMisioq 6umi linen oiinewAq qi 0006 ue pue 's6ai yoddns amelsnfpe qpnn weaq Aem 'axe 5upaals 1U011 paiamoi pue pas!ai AiouneipAq 'anup ouneipAq paads apepen seq 2:13±svvviinvn
eiciepenv moN ueld asegoind -aseal
suuld 2una3p-utu Jo `suogeoggnd `sinaioJd matt 2unuatu -ardw! uagm LUOIJ ao!npu Jo uottudo puoaas Bunia2 JOJ saoinosal poo2 aq moo Aatp —uoritianuoo alp 2urmp iatu OAfl0A asotp tptm gonoi u! daax :slagwoa anoA wwweirAl
-00 g /SE
'spaau ssaulsnq ogmads JnoA anios 04 antp 0113 sJoitcptixa atp man -ag `ssautsng op oi paredwd ag 'tptm ssau -nng op oi mum ihnoX smpuan pug noA diag 'pm saotAns puu sionpoid mau keicistp purg uo aq pM saw-edam° golgm 2wAn0uN
ialgIssod sv uonnumnui manyv sair
'patina' an,noX lugh ■ awcuutai olixau op IhnoX TegAn moon Tug' 'sn°pom-oo puu ssoq moA 41TM swou pug patrea'S an,noic suap! atp angs 'aolgo atp o turaw noic uatim Apietpatutui wawaidun ue° noX suapi umop o1 nultuas atp ino
:a5133u13nuoy inoA 01 siononqx3 asa gonoi ui daal oi p ‘ noic tuogm tp!An aidoad asotp Joj Apuat spno ssau -!snq °Aug 01 mem IhnoA pug Ouppomiau Joj amid nal2 u s‘ ii •puuotssajoid puu Agent -papaw! tpog `35pa atp noA sanI2 &imams nuonpa uonumossu 2utpua4 -IV :spina ssawsnq 2wag .
imiref =-4111TIOKITIur I I
uoneloosse JO 'mamma `13/JOM `Aisnoairellmuts 5ultun000 suws nuonuanpa snamwriu atp jo asnuoag
-q2noltu nsn „swan uonay„ uu claam
waw noic aouo /gangs „ssnu-Jo -in, PLO atp S'tusn uutp Jagrat tupaatu agi Joj awn jo peaqu andaid 01 am 0g ihnoX tag' 441M ssawsng op agkew JO `suonsanb Nsu 'gm)! O&IMIDX3 04 0°111 p,noX auoamos qum j'a Jo - svaig nuutp JO `tiourg `aajjoo 413 iaatu 04 02u13uv •Ja4102o1 °poll Jalpea; -Alisnput-u-e-jo-smq alagm si u!iaatu femur noA 'uopelisOat jo °and alp tplom s! auon siltp puu '3u1400tti snp 213 punoqu uppommu Joj santunpoddo :aauunpv 1.1i .
sanUallop inoA qmm awlaatv ampaqas saapuaire alp Joj 1Uatuu01g24ua wow saplAwd `tioA am 'wad -xa JO X401113A 13 11101J S3Al403dSJOd 0SJ3A1a •Jamads Jo 'slimed uonsas 13 su uti[uos Ut paisaJaw! autoX j! uonumossu JnoA puitiop .
'aogjo JnoX ut atioatuos oi aq XVIIJ 41 `nciA oi itiunalai Lt.'s! 2un4atu0s j! uang S'unpou uutp Janaq s ‘ r! pue -suonuwaswd °quo sanutu witreisqns an3 sinopueg aw 04413 01 °Rutin wanci noA uols sinopuug Atte Joj Jag
:Javads aq 04 Jaajunm 'antionpoid U13 apqm -tinom aoijjo atp wag Aume awn InoX quill 01 annuaaut uilxa tre noX so/4 slqi 'memo° afforl mod' panupuod
3un0aw inoA tuoaji- ;sow aq; 2111;09 8661 aunt'
Stop Phone Slamming With a Simple Call By J. Scott Calkins, Esq.
NCBVA Legal Counsel Has your long distance phone carrier been changed without authorization? Our law firm's has. Make sure you have the carrier you want by checking each phone line (call 1-700-555-4141). After confirming your local desired carrier, call your local phone company and ask for a Primary Inter-exchange Carrier (PIC) freeze. No more unauthorized changes! * *
CANA predicts a 76 percent increase in the national cremation rate to an annual rate of 37.4% by 2010
The national average for an adult funeral containing 10 standard items is $4,782.46 according to a NFDA survey using General Price Lists. This is $157 higher than the 1995 average. *
Goodbye to the 15% excise tax on retirement plan distributions and the added 15% added estate tax on excess accumulations. 1997's tax law eliminated both taxes. The tax on distributions has been suspended through 1999. The excess accumulation estate tax ends for 1998 and later. Crescent Bronze Powder Co., Inc. QUALITY • SERVICE SELECTION • SINCE 1922 Featuring
VAULT MASTER New Improved Water Base Formula
METALLICS WHITE AND BLACK WE OFFER SAME-DAY SERVICE • ALSO • Glitter Metallic Powders and Pastes Bronzing Liquids - Spray Cans Non-Bleeding Black Sealer CALL OR WRITE TODAY FOR OUR NEW METALLIC VAULT COLOR CARD SAMPLES FURNISHED UPON REQUEST
NCBVA proudly recognizes the following companies which have a current standing in the Plant Certification Program Arnold Wilbert Corp. Goldsboro, NC Automatic Wilbert Vault Tacoma, WA Babylon Vault Co., Inc. New Windsor, MD Baxter Burial Vault Cincinnati, OH Binghamton Burial Vault Binghamton, NY Brown — Wilbert, Inc. Fargo, ND Brown Wilbert Vault, Inc. St. Paul, MN Chandler Wilbert Vault, Inc. LaCrosse, WI Childs Eagle Vault Co. Anderson, SC Clinton Wilbert Vaults, Inc. Clinton, IA Cooper Wilbert Vault Co. Barrington, NJ Doric Concrete Vaults, Inc. Newton, KS Eagle Burial Vaults Perry, GA Hardy Doric, Inc. Chelmsford, MA Heilman — Wirtz, Inc. Cedar Hill, TX Jefferson Concrete Corp. Watertown, NY Masters Grave Service Athens, GA
Omaha Wilbert Vault, Inc. Omaha, NE Ostwalt Vault Co. Concord, NC Peoria Vault Co. Peoria, IL Quality Burial Vault Co. Houston, TX Rex Vault & Mausoleum Svc. Newton, IL Riefler Concrete Products Hamburg, NY Ringtown Wilbert Vault Works Ringtown, PA Roland — Wilbert Vault Co. Marion, IA Saginaw Wilbert Vault Corp. Saginaw, MI Scranton Wilbert Vault Jessup, PA Suhor Industries, Inc. Oklahoma City, OK Superior Burial Vaults, Inc. Salt Lake City, UT Wieser Precast LaCrescent, MN Wilbert Burial Vault Co. Atlanta, GA Winchester Building Supply Winchester, VA Zeiser Wilbert Vault Elmira, NY
For information on NCB VA's exclusive Plant Inspection and Certification Program please contact NCBVA headquarters:
Crescent Bronze Powder Co. Inc. 1-800-445-6810 2400 N. Avondale Chicago, II 60618-5433 Fax: (773) 539-1131
NCBVA Welcomes New Members Mr. Harold Newman Vice President of Sales AMERICAN CONCRETE INDUSTRIES RD 5, Box 100 Bangor, ME 04401 Mr. Stan Scruggs Sales Manager CEMETERY FUNERAL SUPPLY OF GA., INC. PO Box 1518 Monroe, NC 28111 Mr. Steve Ptasnik Manager CHEBOYGAN CEMENT PRODUCTS 702 Lafayette Ave. Cheboygan, MI 49721 Mr. Harry Jordan President CHILDS EAGLE VAULT CO. PO Box 4087 Anderson, SC 29622-4087 Mr. Mark Fink Owner DARDANELLE VAULT & MONUMENT 207 Quay Dardanelle, AR 72834 Mr. Larry Kenney President DELAWARE VALLEY VAULT CO., INC. 1402 West 9' Street Chester, PA 19013 Mr. Glenn Johnson Secretary/Treasurer DORIC OF CENTRAL ARKANSAS 10800 Arch St. Pike Little Rock, AR 72204 Ms. Virginia W. Cramer President DORIC OF NASHVILLE, INC. 7614 Drag Strip Road Fairview, TN 37062
Mr. Jim Henery President DORIC OF TEXAS, INC. 10645 Aldine Westfield Rd. Houston, TX 77093 Mr. Larry C. Turberville Vice President DORIC-SOUTH, INC. 1410W. Jackson Street Demopolis, AL 36732 Ms. Brenda Rendleman Secretary/Treasurer DORIC VAULT OF SOUTHERN ILLINOIS 3207 Commercial Drive Marion, IL 62959 Mr. Stephen P. Warga General Manager DOS WELL & KOVER, INC. 1814 Richardson St. Fort Wayne, IN 46808 Mr. Bob L. Smith EAGLE BURIAL VAULT COMPANY OF LA PO Box 53 Ruston, LA 71273 Mr. Jeffrey A. Bell President FORSYTH BROTHERS CONCRETE PRODUCTS 4500 N. Fruitridge, PO Box 5183 Terre Haute, IN 47805 Mr. Moses Gross President GROSS VAULT & MONUMENT 414 Campbell St. Thomasville, GA 31792 Mr. Doug Skidmore Owner/President INTER-LINE VAULTS, INC. 805 Barrel Avenue Fort Pierce, FL 34982
Mr. Gerald Kilpatrick MEMPHIS VAULT COMPANY PO Box 751865 Memphis, TN 38175-1865 Mr. David Simons Owner MOUND CITY VAULT CO. PO Box 279 Mound City, KS 66056 Mr. Landford Linton PHENIX VAULT 77 Brown Rd. Phenix City, AL 36869 Mr. Jerry M. Simerly President SIMERLY CONCRETE PRODUCTS, INC. 308 Glenwood Rd. Bristol, TN 37620 Mr. Thomas Dean Simerly President SIMERLY VAULTS, INC. 10900 McBride Lane Knoxville, TN 37932 Mr. David Simons Owner STOCKTON BURIAL VAULT CO. 113 Vine St. Stockton, MO 65785 Mr. Robert Williams Chairman VAN GARD VAULT CO., INC. 5100-10 Industrial Hwy Gary, IN 46406
18 Companies to Exhibit at NCBVA Exposition in St. Louis Eighteen companies have reserved exhibit booths at the 1998 NCBVA Annual Exposition (as of press time). They are: Acromix Systems Corporation Gilbert & Bennett Manufacturing Company North American Risk Management, Inc. Concrete Sealants, Inc. Longs' Machine Company Cemen Tech. Inc. T & J Manufacturing Corporation Hydraulic Dolly Inc. Holland Supply, Inc. Adco Division of Allied Signal Pure Asphalt Company Mixer Systems Inc. B & L Cremation Systems, Inc. Trigard/Greenwood Plastics Plastic Plaque, Inc. Edgmont Metallic Pigment Company, Inc. M & M Equipment Company Molecular Coating Specialists We thank these companies for their support!
Cemen TecIt's Rapid Deployment Concrete Dispenser
INDUSTRY NEWS The first of six Rapid Deployment Concrete Dispensers (RDCD) rolled out of Cemen Tech, Inc's manufacturing facility in March. The concrete modules are capable of both mobile and stationary operation. The unit itself is mounted to a Palletized Load System flat rack and can be operated in mobile mode while loaded on a Oshkosh military chassis. It can also be unloaded and raised up via hydraulic stands to operate as a stationary dispenser. This versatiliy provides the U.S. army with the flexibility needed for their field operations in both combat and domestic construction missions. The Army has contract options to purchase the concrete modules through the year 2002. * * *
L & W/LINDCO PRODUCTS CO., INC. NEW: Acrylic water base coatings for vaults—black, white, and clear, plus colors: silver, gold copper—meet OSHA and EPA safety requirements. We still have the full line of asphalt paints and sealers. Send for Free Brochure All prices FOB Chicago, IL Subject to change
CONCRETE BURIAL VAULTS, SEWER PIPE, SEPTIC TANKS, ETC.
L & W/LINDCO PRODUCTS CO. INC. P.O. Box 123 Park Ridge, IL 60068 (847) 692-55235
Wilbert Funeral Services, Inc., has developed a new training tool for funeral directors using an interactive computer program called the Virtual Vault Training Program. Designed to teach funeral professionals marketing and merchandising techniques, the program offers advice on topics such as how to simplify the number of vaults a family has to choose from based on price range, strength level and material perferences.
* * * Send Us Your Industry News We'd like to hear about what's new at your company. Send your news to: NCBVAIThe Bulletin, Attn. Jan Monahan, 926 Great Pond Dr. #1003, Altamonte Springs, FL 32714-7244.
NCBVA Represented at CSCA President Jim Wiens and Earl Brutsche were in Kansas City April 26-28 at the Biennial Convention of the Central States Cemetery Association. The theme of the seven states meeting was "Reach Up and Touch the 21st Century." Speakers addressed nearly 100 members in attendance on future happenings in the death care industry and included representatives of Loewen, SC!, Stewart, and others. NCBVA was given time to present to CSCA members a comprehensive look into our start, our make-up and our plant certification program. We were well received and believe future presentations will be given to both state and national cemetery associations. —Earl J. Brutsche
First Class Mail U.S. Postage PAID PERMIT #20 APOPKA, FL
THE NATIONAL CONCRETE BURIAL VAULT ASSOCIATION INC
National Concrete Burial Vault Association, Inc. 926 Great Pond Dr. #1003, Altamonte Springs, FL 32714-7244
NFDA Heads for Boston "Revolutionize Your Thinking" is the theme of the National Funeral Directors Association Annual Convention and International Exposition, October 26-28, 1998 at the Hynes Convention Center in Boston, MA. Last year, more than 275 companies exhibited. This year, more than 5,000 attendees are expected. This year's event features a new three-day format and claims to be the largest gathering of funeral service professionals and related caregivers in the world accompanied by the largest exposition of funeral service goods and services. Exhibitor set up begins at 8:00 a.m. on Thursday, October 22. Show hours are 12:00 noon to 5 p.m. Monday October 26 through Wednesday, October 28. This is NFDA's 117th annual convention.
CANA To Meet in Seattle "Marketing for the Turn-of-the-Century Consumer" is the theme for the 80th annual convention of the Cremation Association of North America August 19-22 at the Westin Hotel in Seattle, WA. Keynote speaker Todd Van Beck, director of educational services for The Loewen Group, Covington, KY, will discuss important cremation issues and services focusing on how to satisfy and meet the expectations of the families who choose cremation. Noted for his inspirational presentations, the title of his address is "The Satisfaction Factor: The Mission of the 21st Century."
Industry Calendar and Key Dates June 25-27 NCBVA Annual Convention, Doubletree Hotel, St. Louis, MO
August 19-22 CANA, Westin, Seattle, WA
September 20-23 Wilbert Manufacturers' Assn., Loews Coronado Hotel, San Diego, CA
Doric 43rd Annual Meeting, Sir Francis Drake Hotel San Francisco, CA
26-28 National Funeral Directors Association Annual Convention and Exposition, Hynes Convention Center, Boston, MA