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September 2011 Issue 38

Insider’s Note Dear NBK Colleagues, So what’s your EQ folks? Have you ever measured your EQ? Is it more important than your IQ and how does this apply to your workplace? In this month’s issue, we look closely at our Emotional Intelligence, its definition, its role and its metrics. On page 13, you’ll find a set of fun questions which will help you measure your EQ. At the bottom of this issue you’ll find the answers – don’t forget to share your results by dropping us a line at Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. Since 1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990). Emotional Intelligence (EI) has been recently validated with about 25 major skill areas that can influence your career and create abilities that improve your worth at work. These EI skills are not readily measured on standard intelligence or expertise tests. People with emotional intelligence have tremendous advantages that far outweigh highly intelligent people who may be moody or have temper tantrums. The "emotional intelligence" skills can count for far more when it comes to being a "star performer" or excelling at just about any job. To be outstanding, these EI skills are nearly everything for reaching success and the top of any career ladder. In the USA Today article, "Working Smart," author Dr. Daniel Goleman stresses that emotional intelligence is not just being "nice" or giving free rein

to feelings so that it "all hangs out." Instead, successful people use their EI to manage feelings both appropriately and effectively so that the common good and goals of the work group can be readily achieved. To know your emotional intelligence you need to understand these 25 abilities that matter the most. The five major categories include: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills. There are only about two dozen emotional intelligence skills that affect all aspects of work. Some of them are: accurate selfassessment, self-confidence, self-control, conscientiousness, adaptability, innovation, commitment, initiative, political awareness, optimism, understanding others, conflict management skills, team capabilities, communication, and the ability to initiate or manage change. The good news for everyone is that unlike IQ which does not change much after our teen years, the level of our emotional intelligence can continue to grow, develop and change as it is largely a learned area of expertise. So don’t forget to fill in the questionnaire at the middle of the Insider and let us know how you measure up! All the best from your favorite NBK Insider team! All the best, NBK Insider Team

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NBK IN THE NEWS Two lucky winners walking away with great prizes during Ramadan!

Sheikh Ahmed Khaled Al Thani and Noor Badr Al Ali walked away with a free 5-year service package or what is equivalent to 100,000 Km in mileage during Ramadan courtesy of NBK Automobiles. NBK Automobiles has kick-started this promotion at the beginning of the holy month of Ramadan giving all Mercedes -Benz customers the chance to revel in a series of prizes ranging from considerable service packages to attractive accessories and the chance to win a fantastic Mercedes-Benz top of the range car models. Additionally, customers had the chance to avail of an extended grace period for every brand new or pre-owned vehicle that is purchased this year with first settlement starting in 2012 through Qatar National Bank.

Greeting the Eid with a farewell Iftar dinner QAC (Qatar Automobile Company), celebrated the beginning of the Holy Eid and the last days of this year’s blessed month with an Iftar dinner for QAC’s management officials and eminent representatives of the media.

Hassan, Deputy Managing Director of Al Sharq Mr. Hassan Aboarafat, in addition to reporters from all the selected newspapers and magazines such as Gulf Times and Peninsula.

The event was attended by selected officials from QAC including the newly appointed General Manager – Mr. Ayman A. Mohamad-Ali, and media representatives including the high-level representatives from Al Wattan, Chief Executive Officer in Qatar Business Review , Mr. Joseph Jones, the Director of Arab Motors , Mr. Nabil Al-

Mitsubishi’s Iftar dinner is considered to be a combination of both, a Holy Eid greeting dinner, and a reunion of the elite representatives from the renowned companies in Qatar.

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NBK IN THE NEWS The NBK 22nd Ramadan Tennis Tournament

Ramadan marked the 22nd edition of our annual and yearly awaited NBK Ramadan Tennis Tournament. Witnessing increasing interest and acclaim year on year, the NBK Ramadan Tennis Tournament is an NBK home-grown sports initiative and a prestigious calendar event which has continuously contributed to the sports community of Qatar.

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The closing ceremony was attended by Nasser Al Khelaifi, QTF President and HE Sheikh Nawaf Bin Nasser Al Thani, Chairman of NBK Group and Hassan AlThawadi, Secretary General of the FIFA 2022 World Cup Organising Committee. Qatar’s Mohammad Khanji claimed the title of men’s singles after beating Ahmad Marawan of Syria 2-6 6-2 6-4.

In the final of Under-12 event, Omar Al-Jefairi outplayed Ali Al-Mahmoud 6-2 6-4. Basel Murad won veterans singles after beating Raymon Hayek 6-3 4-6 10-7 in the final while Ula Basel, daughter of Basel Murad won Under-14 girls title. Khalif Al Khulaifi and Michal downed Mohammad Saleh and Mohammad Daki in the finals of veterans doubles.

NBK Ready Mix Organized its 2nd Annual Cricket Tournament NBK Ready Mix has recently organized its 2nd annual cricket tournament as part of its social programs wherein 60 players from different organization departments have participated in the event. Held on 31st August 2011, the next tournament shall be open for all other NBK subsidiaries and joint ventures. Adel Hajjaj, NBK Ready Mix General Manager, says, “ Such initiatives help enhance inter-group communications, social gatherings and team spirit, hence we are keen on doing this again.”

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NBK IN THE NEWS NBK Ramadan Goodwill Drive NBK kick-started its annual NBK Ramadan Goodwill Drive in partnership with Qatar Charity via sponsoring Qatar Charity’s banquets offered to people in need at tents erected at Madinat Khalifa, South District. NBK also distributed 300 daily Iftar meal boxes to passer-bys across different locations in Qatar in partnership with the same charitable organization.

Amina Ghali brings Neo Tribal beauty to ZAI! The beat of the tribal drum is brought to life in Amina Ghali for Azza Fahmy’s Neo Tribal Spring/Summer 2011 Collection that is now available at ZAI ,Salwa Road in Doha. Inspired by a simultaneous fusion of the past and present primal and tribal influences from Africa, India and Afghanistan; Amina Ghali included exotic influences in a collection that radiates hip pieces that takes through a cultural and colorful journey. The collection includes big earrings, statement cluster and tassel necklaces to modern bangles and bracelets with decorative motifs; Ghali managed to reinvent old traditional techniques through modern techniques whilst combining cultural references to create unique pieces that transcend time. “Designing the Spring/Summer 2011 collection was a lot of fun; I got to research and learn about different tribes absorbing their culture and art. The challenge was modernizing the tribal jewellery to create hip and trendy pieces which made this collection one of my favorites as I truly had fun designing each and every piece” said Amina Ghali

Designers draw inspirations from every corner of the globe, yet Ghali channeled simplified luxury by reworking the familiar to create for all devout fashion lovers a complete boho chic collection. Amina Ghali has been working with Azza Fahmy Jewellery for six years after graduating from University of Central England, Birmingham, UK with a BA in jewellery design and silver-smithing; this is her third Fashion collection to be launched.

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Zai announces the debut of their new high end brands and collection ZAI Boutique in Salwa Road, one of the most favorite luxury shopping destinations, announces the debut of their new high end brands and collection of red carpet worthy evening dresses. ZAI, being known for carrying luxury brands, launches their amazing and remarkable new luxury brands that can satisfy every woman’s desire for fashion at its best because ZAI believes that every woman of style deserves nothing but the best. Lorena Sarbu, Badgely Mischka,Christian Siriano and Pamella Roland are just few of the newest additions to the line up of ZAI’s trusted brands for extravagance fashion. All of their newest collections are proudly displayed at ZAI’s private secition for a more special shopping experience. On the other hand, all time favorite brands like Lanvin, Elie Saab, Naeem Khan, Loewe and Nina Ricci have never been so good. New collections keep on coming and are all equally lovely as the others. Also, the men’s collection will never be out of the running. Fred Perry by Raf Simons’ collection just arrived and suits from Lanvin and Zilli are ready and available to be partnered with a lovely evening dress. It just keeps getting better at ZAI. The family is getting bigger, bolder and better. For latest updates and information, you may contact ZAI at +974-44092600 or like their page on Facebook. ZAI’s facebook page:, Loewe’s facebook page: .

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As a contemporary woman with impeccable style, Lorena infuses her glamorous and European-inspired personal style into each of her beautifully timeless creations. With an eye for exquisite detail, Lorena combines sumptuous fabrics, unique textures and intricate embellishments to create distinctively stunning designs for the modern woman.



Pamella designs for a confident woman with exceptional taste - one who demands a versatile wardrobe in which she feels polished and impeccable without forsaking her sensuality and femininity. Pamella strives to create clothes that allow women to comfortably exude their strength and beauty, while projecting innate elegance.

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HR NEWS HR ANNOUNCES ITS NEXT TRAINING CALENDAR SEPTEMBER-DECEMBER 2011 The Human Resources Department (Training and Development) has compiled a new Training Calendar September 1st - December 31st 2011 to follow our first highly successful training program roll-out January 1st – June 30th 2011. Training Calendar January-June Review Based upon the performance needs of NBK staff, 22 different non-technical training programs (35 in total as some courses were run more than once) were delivered in-house by either Spearhead Training as the external training partner (7 programs over 14 training days), Lance Rooney as Head of Training and Development (13 programs over 22 training days) or NBK’s In-House Certified Trainers (15 programs over 24 training days).

Furthermore, HR Officer and In-House Certified Trainer, Lucya Abraham, also ran 7 half-day New Hire Orientation Workshops during this period. It is a testament to the quality training delivered by Spearhead Training, NBK’s Head of Training and Development, and our Certified Training Team that not one of the 364 staff evaluated their program as ‘Not Recommended’ in the post-course evaluation form.

“ We encourage all staff to consider the different programs on offer and, based upon the need to improve your job performance, to approach your line manager to ask for his or her approval to enrol when each course is announced. ” On the contrary, 89% of staff assessed Lance Rooney’s courses as ‘Highly Recommended’ and 11% as ‘Recommended’, 75% of employees evaluated the Certified Training Team’s programs as ‘Highly Recommended’ and 25% as ‘Recommended’, while 70% of employees evaluated Spearhead Training’s programs as ‘Highly Recommended’ and 30% as ‘Recommended’.

A total of 364 employees attended these programs and, since some of these staff members enrolled on more than one course, the number of different employees totaled 232.

Therefore, since the HR Department (Training and Development) used Spearhead Training for only 7 programs, but utilized the skills of our Head of Training and Development and Certified Training Team for 28 courses, we have provided extremely cost-effective training for NBK’s divisions and companies, while maintaining the highest quality training in the process.

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HR NEWS Training Calendar September-December Preview The HR Department (Training and Development) is pleased to announce that, in addition to the delivery of some of the same high importance programs as in the first Training Calendar, we will be offering 15 new courses September 1st-December 31st: Customer Database Management, Problem Solving and Decision-Making Techniques, MS Access (Beginner), MS PowerPoint (Intermediate), Ms Excel (Intermediate), Essentials of Marketing: Preparing a Marketing Plan, The Certified Associate in Project Management, Time Management and Stress Management, Coaching for Optimum Performance, Counseling Skills, Innovative and Creative Thinking, Conducting Effective Meetings, Assertiveness: Dealing with Difficult Situations, Effective Team-Working (Certified Training Team only) and Negotiation Skills. Once again, HR will be using the services of both our outstanding Head of Training and Development and current Certified Training Team to deliver some of these courses, supported by a new batch of certified trainers. In this Training Calendar, HR also plans to use 4 different external training providers to deliver one course each in-house, thus continuing to make training as cost-effective as possible for NBK staff while maintaining the highest quality service delivery. We encourage all staff to consider the different programs on offer and, based upon the need to improve your job performance, to approach your line manager to ask for his or her approval to enrol when each course is announced. You should also enquire as to the other programs on the Training Calendar. Please note that since all courses are delivered in English, you must also have a sufficient level of English proficiency to participate effectively on the course. HR (Training and Development) looks forward to serving the training needs of all our customers in this next exciting Training Calendar

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SPECIAL REPORT Intelligence (IQ) vs. Emotional Intelligence (EQ) It is not the strongest of the species that survives, nor the most intelligent, but






change." - Charles Darwin

Apparent in many aspects of human interaction is the notion of "survival of the fittest." In business, government, science, and even personal relationships, the competition for that which is scarce drives humans to find an "edge" over their adversaries. A good indicator of success in the past has been the level of one's intelligence. It was assumed that the relationship between one's IQ and one's success would be positively correlated. In other words, "smarter" individuals were bound to triumph over those less intelligent. However, what about "book smarts vs. street smarts?" Can an individual with an average IQ be more successful than an IQ genius? Yes, but only if the individual in question has the higher level of emotional intelligence (EQ); IQ will get you through school, but EQ gets you through life. Short Definitions IQ - A number that signifies the relative intelligence of a person; the ratio multiplied by 100 of the mental age as reported on a standardized test to the chronological age. IQ is primarily used to measure one's cognitive abilities, such as the ability to learn or understand new situations; how to reason through a given problem/scenario; the ability to apply knowledge to one's current situations. It involves primarily the neo cortex or top portion of the brain. Over 140 - Genius or almost genius 120 - 140 - Very superior intelligence (Gifted) 110 - 119 - Superior intelligence 90 - 109 - Average or normal intelligence 80 - 89 - Dullness 70 - 79 - Borderline deficiency in intelligence Under 70 - Feeble-mindedness

EQ - A measure of one's emotional intelligence, as defined by the ability to use both emotional and cognitive thought. Emotional intelligence skills include but are not limited to empathy, intuition, creativity, flexibility, resilience, stress management, leadership, integrity, authenticity, intrapersonal skills and interpersonal skills. It involves the lower and central sections of the brain, called the limbic system. It also primarily involves the amygdala, which has the ability to scan everything that's happening to us moment to moment to see if it is a threat. As defined by Dr. Daniel Goleman, the components of emotional intelligence are "simple, yet powerful enough to effect change." Hence, if Goleman and Darwin are to believed, it is emotionally intelligent individuals who are most able to adapt to dynamic environments and therefore most likely to survive (read: succeed).

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Examples by comparison of EQ vs. IQ Appealing to emotions to convince someone rather than using facts alone Using your emotions in addition to your cognitive abilities to function rather than relying solely on logic Knowing how and why vs. Knowing what Knowing how to motivate separate individuals as opposed to treating everyone the same way Understanding and controlling your emotions to use them for something vs. Letting your emotions control you because you do not know how to deal with them. The Components of EQ Emotional intelligence is measured using 5-major components and 15subcomponents: 1. Intrapersonal Skills (ability to understand and apply personal emotions) * Self Regard (ability to accept oneself as basically good) * Emotional Self Awareness (ability to recognize one's own feelings, which allows us to manage them and make better decisions. It is important to be positive even when challenged because it results in more focused thinking) * Assertiveness (ability to express feelings, beliefs, and thoughts without becoming antagonistic and uncooperative towards others) * Independence (ability to be selfdirected and self-controlled in ones thinking and actions and to be free of emotional dependency)

* Self Actualization (ability to realizes one's potential) 2. Interpersonal Skills (people skills) * Empathy (understanding the feelings of others, which enables us to respond appropriately to changes in the emotional climate of others; Significant others, take note) * Social Responsibility (being a cooperative, contributing, and constructive member of various social groups) * Interpersonal Relationships (ability to establish and maintain mutually beneficial relationships noted for their intimacy and by the giving & receiving of affection, whether it be as a lover, friend, family member, or loyal employee) 3. Stress Management (ability to handle challenges) * Stress Tolerance (Ability to handle difficult situations without ‘falling apart') * Impulse Control (ability to resist or delay an impulse, drive, or temptation to act; controlling the need for "instant gratification") 4. Adaptability (Ability to react quickly, appropriately, and efficiently to change) * Reality Testing (ability to assess the correspondence between what is experienced and what objectively exists; knowing what you want to do vs. what you actually can do) * Flexibility (ability to adjust one's emotions, thoughts, and behaviors to changing situations and conditions) * Problem Solving (ability to identify and define problems as well as to generate and implement potentially effective solutions)

5. General Mood * Optimism * Happiness How can EQ Help? To be successful and survive in today's society, individuals need to have the necessary communication and organizational skills to make sound decisions and interact with each other. Goleman argues that an individual's success at work is 80 percent dependent on emotional quotient and only 20 percent dependent on intelligence quotient. This is because EQ components are useful in assisting employees with decisionmaking in areas like teamwork, inclusion, productivity, and communication. Furthermore, good listening habits and skills are integral components of EQ, and carry the elements of selfawareness and control, empathy and social expertness. When a manager at AT&T Bell Labs was asked to rank his top performing engineers, high IQ was not the deciding factor, but instead how the person performed regarding the answering of e-mails, how good they were at collaborating and networking with colleagues, and their popularity with others in order to achieve the cooperation required to attain the goals. This is just one example of the benefits of high EQ regarding communication skills, time management, teamwork, leadership skills and business acumen. After all, we've often heard of the "genius" with no personality, and the brilliant surgeon with a horrible bed-side manner.

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How emotionally intelligent are you? Read through each of the 10 scenarios and select one answer only in terms of what you would actually do in each situation, not what you think you should do. Then, check your scores and the reasons for the most emotionally intelligent responses at the back of this month’s Insider magazine.

(Quiz taken from and presented by Lance Rooney, Head of Training and Development)

Note: The purpose of the quiz is to provide you with an introduction to Emotional Intelligence (EI). The results are NOT a comprehensive picture of your EI and the quiz is NOT representative of Hay Group surveys.

EMOTIONAL INTELLIGENCE QUIZ 1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do? A. Continue to read your book or maga zine, or watch the movie, trying to pay little attention to the turbulence. B. Become vigilant for an emergency, carefully monitoring the stewardesses and reading the emergency instructions card. C. A little of both a and b. D. Not sure - never noticed. 2. You are in a meeting when a colleague takes credit for work that you have done. What do you do? A. Immediately and publicly confront the colleague over the ownership of your work. B. After the meeting, take the colleague aside and tell her that you would appreciate in the future that she credits you when speaking about your work. C. Nothing, it is not a good idea to embarrass colleagues in public. D. After the colleague speaks, publicly thank her for referencing your work and give the group more specific details about what you were trying to accomplish.

3. You are a customer service representative and have just got an extremely angry client on the phone. What do you do? A. Hang-up. It does not pay to take abuse from anyone. B. Listen to the client and rephrase what you gather he is feeling. C. Explain to the client that he is being unfair, that you are only trying to do your job, and that you would appreciate it if he would not get in the way of this. D. Tell the client you understand how frustrating this must be for him, and offer a specific thing you can do to help him get his problem resolved. 4. You are a college student who had hoped to get an A grade in a course that was important for your future career aspirations. You have just found out you got a C grade on the midterm. What do you do? A. Sketch out a specific plan for ways to improve your grade and resolve to follow through. B. Decide you do not have what it takes to make it in that career.

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C. Tell yourself it really doesn't matter how much you do in the course and concentrate instead on other classes where your grades are higher. D. Go and see the professor and try to talk her into giving you a better grade. 5. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do? A. Ignore it as the best way to deal with these things is not to react. B. Call the person into your office and explain that their behavior is inappropriate and is grounds for disciplinary action if repeated. C. Speak up on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. D. Suggest to the person telling the joke that he go through a diversity training program. 6. You are an insurance salesman calling on prospective clients, but have left the last 15 clients without making any deals. What do you do? A. Call it a day and go home early to miss the rushhour traffic. B. Try something new in the next call and keep persevering. C. List your strengths and weaknesses to identify what may be undermining your ability to sell. D. Sharpen up your resumĂŠ. 7. You are trying to calm down a colleague who has worked herself into a fury because the driver of another car has cut dangerously close in front of her. What do you do? A. Tell her to forget about it: she is OK now and so it is no big deal. B. Put on one of her favorite tapes and try to distract her. C. Join her in criticizing the other driver. D. Tell her about a time something like this happened to you, and how angry you felt, until you saw the other driver was on the way to the hospital.

8. A discussion between you and your partner has escalated into a shouting match. You are both upset and in the heat of the argument, start making personal attacks which neither of you really mean. What is the best thing to do? A. Agree to take a 20minute break before continuing the discussion. B. Go silent, regardless of what your partner says. C. Say you are sorry, and ask your partner to apologize too. D. Stop for a moment, collect your thoughts, then restate your side of the case as precisely as possible. 9. You have been given the task of managing a team that has been unable to come up with a creative solution to a work problem. What is the first thing that you do? A. Draw up an agenda, call a meeting and allot a specific period of time to discuss each item. B. Organize an off-site meeting aimed specifically at encouraging the team to get to know each other better. C. Begin by asking each person individually for ideas about how to solve the problem. D. Start out with a brainstorming session, encouraging each person to say whatever comes to mind, no matter how wild. 10. You have recently been assigned a young manager in your team, and have noticed that he appears to be unable to make the simplest of decisions without seeking advice from you. What do you do? A. Accept that he "does not have what it takes to succeed around here" and find others in your team to take on his tasks. B. Get an HR manager to talk to him about where he sees his future in the organization. C. Purposely give him lots of complex decisions to make so that he will become more confident in the role. D. Engineer an ongoing series of challenging but manageable experiences for him, and make yourself available to act as his mentor.

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In The Spotlight

Mustafa Habbab: Certified Sales Expert Regular

awardee of the Star of the Month, a true go-getter and high-achiever by all standards; funny, helpful, thoughtful, hard-working, courteous and softspoken are some of the many things that people have used to describe our very own MercedesBenz super-star and AMG ExpertMustafa Habbab. Mustafa has joined NBK Automobiles in 2007 and has shot to the top in no time owing to his great sales and interpersonal skills. A dedicated pro, Mustafa is sharing this month some of his business and personal thoughts and what it feels like to be part of our cherished NBK community! Can you please describe yourself in 3 words? Friendly, Hard-working and Committed How long you have been working at NBK? What’s the most important lesson you learned from work? I have been working at NBK Automobiles for 4 years as a senior sales consultant. As you all know, our customers are very highclass so the most important thing that I learned is how to exceed all their expectations.

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How your job at NBK differs from your previous job? When you sell Mercedes Benz you sell a royal car so your showroom is different, the group you work with is different, and your customers are different. Everything is really highend. Have you ever encountered a difficult customer? I wouldn’t say difficult. I would say that they are savvy and demanding for a good reason. Our customers are very wellseasoned and therefore one needs a lot of skills to handle their requests. I try to offer the best advice and customized solutions for each client taking into consideration their personalities, preferences and aspirations. If you met a BMW owner, how would you try to convince him to shift to Mercedes? Mercedes-Benz has benefits which you can't find in other cars and I make sure to bring these differentiators under the limelight. A personal experience as well always helps and therefore driving one of Mercedes-Benz fabulous vehicles is enough to convince the toughest customers possible! How do you deal with your staff? I make sure to give them all the support they need and motivate them as well in different ways. Empowerment is always key as well. How do you cope with problems? Managing problems is part of what we do; throughout my career I was able to build enough skills to find quick and helpful solutions for everybody. You’ve been a regular candidate for EOM’s for the past several months; can you please share with us any secret? It's so simple really; the success of any business depends on your dedication and loyalty What’s your principle in life? Enjoy the journey of life How do you motivate yourself? Trying to be positive most of the time and try to see the bright side in my life and always for me tomorrow is new day. Your favorite hobby? Fishing and swimming How your weekend looks like? Family day, I escape from formalities How do you want people to remember you? A decent person and collaborator

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NBK Street bered m e m e r e re to b “If you we , what you would ng for one thi e?” want it to b Eric Calderon HR Department I want to be remembered as a structured procrastinator. The essence of the structured procrastination was introduced by Philosophy Prof. John Perry of Stanford University, famous for his “Philosophy Talk” podcast – “the program that questions everything --- except your intelligence”. As we all know, ordinary procrastinators put off things they have to do and do marginal things like gardening, sharpening pencils, arranging files because they are a way of not doing something more important. In fact, they tend not to do anything at all and become a couch potato. Structured Procrastination is the art of making this bad trait works for you. Structured procrastination is a careful way of strategizing our to-do list or shaping the structures of the tasks, in which we try to avoid task on top of our list, thereby engaging in other worthwhile tasks lower down on our list. In accomplishing this strategy we have to use our self-deceptive skills, to make this character flaw offset the bad effects of another.

Omar El-Mohtadi Marketing Department (QAC) In life, like in our careers, every single person we meet leaves a certain impression or mark on us. On a personal level I try to leave a good impression on every person I meet, because it is fascinating when people remember you as the person who gave them a smile or made them feel comfortable that day. That is NOW! And hopefully in the future I want to be remembered as the person who offered as much as he can to help underprivileged children and all those in need in his society; just a normal person who wants to see everyone around him happy!

Elaine Tapnio Stock Control Department “If I am to choose one word people to describe me , that would be honorable. I want to be remembered as a person with honor. Someone with great integrity, with good values and trustworthy. It’s not easy to find a person whom you can really rely on anything, whom you can trust with everything. A person you know who will do what is good and what is right, even if there are eyes looking at them. Nowadays when moral is not a priority , when what is essentially good is being negotiated and debated, to be called honorable and to be recognized as such is truly a great achievement to have” Alma Boncilao Accounts Department I just wanted to be remembered being a happy person, “the best buddy” they ever have, especially for my friends who have been very close and dear to me. Celso Icasiano Clearance Department I would like to be remembered as someone who is faithful. My measure of success is not within the terms of acquiring wealth, accomplishing goals, attaining prestige, obtaining status or arriving at a certain level of power, although these are the world’s central definitions of success. I realize its flaws when I see the lives of the rich and famous in disaster, often ending in tragic notes. My natural values make me come to terms with the real source of success is with faithfulness to God, to family, to superiors, to co-workers, to friends, and to everyone with whom I interact. It is living a life of integrity without compromise, regardless of opposition or resistance. Faithfulness hinges upon what we value as good and right combined with commitment. Money and status are deceiving barometers of success. Where there is faithfulness, there are rewards. Where there are rewards, there is abundance. I believe that faithfulness will bring me to where it really matters in due time. It is the legacy of faithfulness that will linger in hearts and will retain in minds, long after all has been said and done and after everything has come and gone.

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Motaz Dwedri

Mahmoud Churbaji

Ayman Mohammad Ali, Motaz Al-Hams,Yann Lassade, Ihab El-Feky

Service Center

Abdullah Abu Hassan

Chabbi Lal Sapkota

Gayan Harshaka

Nathu Gurung

Mr. Ayman Mohammad Ali, QAC newly-appointed General Manager with staff and Managers

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Loay Nammoura

Nur Kurbag

Khalid Hassan

Adnan Salim

Service Center

From Left to Right : Leon Carstens, Salman Yousef El-Tetr (Body Shop & CV Manager) , Rodnie, Wilmer, Hari,Hani Zaabalawi (Parts Sales Supervisor) and Can Karauc (QAC After Sales Manager)

Alfonso Reyes

Rodnie Ragandan

Wilmer Caraang

Hari Kumar Shrestha

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11 Healthy Ways to De-Stress With Food 1. Snack on a handful of nuts. They’re packed with magnesium, which seems to help keep cortisol levels low. Nuts are high in calories, so if you’re watching your weight, make sure not to eat more than a dozen a day.

2. Eat broccoli and low-fat ranch dip. Broccoli has folic acid, which aids stress reduction

3. Enjoy sorbet with a vanilla sugar wafer. Sugary foods decrease levels of anxiety-producing hormones, specifically through the production of glucocorticoid, a stress hormone linked to storing more fat in the belly. Just a little sugar on the tongue is enough to produce a feel-good effect, so don’t overdo it!

4. Have a whole grain English muffin with jam or honey. Complex carbohydrate-rich foods raise serotonin levels, boosting your mood and helping you relax.

5. Savor some salmon. Omega-3 fatty acids help brain cells to function more collaboratively, helping you to deal with stress more effectively.

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HEALTH NEWS 6. Indulge in some dark chocolate. By far the most potent endorphin-producing food on earth, chocolate contains more than 300 different compounds, including anandamide, a chemical that mimics marijuana’s effects on the brain, and theobromine, a mild stimulant. Look for imported dark chocolate with a cocoa content of 70% or more.

7. Drink a glass of milk. It contains tryptophan, which as it is metabolized is converted to mood-boosting serotonin. Plus, its calcium, magnesium and potassium content may help keep blood pressure down.

8. Drink hot cocoa. Warm drinks raise your body temperature-a feeling we associate with comfort, so it triggers a similar response in our brains.

9. Order black tea instead of coffee. A study by University College London shows that drinking black tea four times a day for six weeks lowered the stress hormone cortisol after a stressful event.

10. Drink green tea11. Drink a glass of cold water, then go for a walk outside. The water gets your blood moving and the air invigorates by stimulating the endorphins that de-stress you.

packed with theanine, which increases the brain’s output of relaxation-inducing alpha waves and reduces the output of tension-making beta waves.

September 2011 Issue 38

EMOTIONAL INTELLIGENCE QUIZ ANSWERS The questionnaire that you have just completed is by no means an exhaustive measure of your Emotional Intelligence, both because of its length and the fact that it is self-scoring. However, it does provide a general picture of your EI. The highest score is 100 and the average score is 50. However, for a more complete and accurate picture of your Emotional Intelligence, log on to and see their multi-rater assessment tool called the ‘Emotional and Social Competency Inventory’ 1. The turbulent airplane: Anything but D. That answer reflects a lack of awareness of your habitual responses under stress. Actively acknowledging your stress and finding ways to calm yourself (i.e. engage in a book or read the emergency card) are healthier responses. [A] 10 Points [C] 10 Points [B] 10 Points [D] 0 Points 2. The credit stealing colleague: The most emotionally intelligent answer is D. By demonstrating an awareness of work-place dynamics and an ability to control your emotional responses, publicly recognizing your own accomplishments in a non-threatening manner will disarm your colleague as well as puts you in a better light with your manager and peers. Public confrontations can be ineffective, are likely to cause your colleague to become defensive and may look like poor sportsmanship on your part. Although less threatening, private confrontations are also less effective in that they will not help your personal reputation. [A] 0 Points [C] 0 Points [B] 5 Points [D] 10 Points 3. The angry client: The most emotionally intelligent answer is D. Empathizing with the customer will help calm him down and focusing back on a solution will ultimately help the customer attain his needs. Confronting a customer or becoming defensive tends to anger the customer even more. [A] 0 Points [C] 0 Points [B] 5 Points [D] 10 Points 4. The 'C' Midterm: The most emotionally intelligent answer is A. A key indicator of self-motivation, also known as Achievement Motivation, is your ability to form a plan for overcoming obstacles to achieve longterm goals. While focusing efforts on classes where you have a better opportunity may sometimes be productive, if the goal was to learn the content of the course to help your long-term career objectives, you are unlikely to achieve. [A] 10 Points [C] 5 Points [B] 0 Points [D] 0 Points 5. The racist joke: The most emotionally intelligent answer is C. The most effective way to create an atmosphere that welcomes diversity is to make clear in public that the social norms of your organization do not tolerate such expressions. Confronting the behavior privately lets the individual know the behavior is unacceptable, but does not communicate it to the team. Instead of trying to change prejudices , try and prevent people from acting on them. [A] 0 Points [C] 10 Points [B] 5 Points [D] 5 Points 6. The setback of a salesman: The most emotionally intelligent answer is B. Optimism and taking the initiative (both indicators of emotional intelligence) lead people to see setbacks as challenges they can learn from, and to persist, trying out new approaches rather than giving up, blaming themselves or getting demoralized. Although listing

your strengths and weaknesses can be a helpful exercise, without actively persevering, motivation to sell will tend to decrease. [A] 0 Points [C] 5 Points [B] 10 Points [D] 0 Points 7. The Road-Rage colleague: The most emotionally intelligent answer is D. All research shows that anger and rage seriously affect your ability to perform effectively. Daniel Goleman, in his book WWEI , coined the phrase "amygdala hijacking" to describe the process of losing your temper in this kind of situation. Your ability to avoid or control this emotional reaction in yourself and others is a key indicator of emotional intelligence. In the road rage scenario, any attempt to calm down your colleague by distracting her away from the effects of the amygdala hijack will have a positive impact on the situation and her behavior, particularly if you are able to effectively empathize with her. [A] 0 Points [C] 5 Points [B] 0 Points [D] 10 Points 8. The shouting match: The most emotionally intelligent answer is A. In these circumstances, the most appropriate behavior is to take a 20-minute break. As the argument has intensified, so have the physiological responses in your nervous system, to the point at which it will take at least 20 minutes to clear your body of these emotions of anger and arousal. Any other course of action is likely to aggravate an already tense and uncontrolled situation. [A] 10 Points [C] 0 Points [B] 0 Points [D] 0 Points 9. The uninspired team: The most emotionally intelligent answer is B. As a leader of a group of individuals charged with developing a creative solution, your success will depend on the climate that you can create in your project team. Creativity is likely to by stifled by structure and formality. Instead, creative groups perform at their peaks when rapport, harmony and comfort levels are high. In these circumstances, people are most likely to make the most positive contributions to the success of the project. [A] 0 Points [ C] 0 Points [B] 10 Points [D] 5 Points 10. The indecisive young manager: The most emotionally intelligent answer is D. Managing others requires high levels of emotional intelligence, particularly if you are going to be successful in maximizing the performance of your team. Often, this means that you need to tailor your approach to meets the specific needs of the individual, and provide them with support and feedback to help them grow in confidence and capability. [A] 0 Points [C] 0 Points [B] 5 Points [D] 10 Points

NBK Insider September 2011  
NBK Insider September 2011  

Welcome to September issue of NBK Insider! Have you ever measured your EQ? Is it more important than IQ? This month, NBK Insider looks close...