APPENDIX
Summary: Leadership Actions to Articulate a Purpose Help employees recognize what motivates them (insight, achievement, connection, empowerment) • Match the employees’ motivation with the organization task they are assigned to perform • Create an organization aspiration that declares a socially responsible agenda and translates that agenda to individual action • Help employees satisfice in those tasks that are worth doing poorly and prioritize tasks that are important to do well. •
Leadership Relationship Challenge Despite increasingly competitive and isolating work settings and declining interpersonal skills, much work has to be accomplished with others and within teams. Great leaders help employees build skills for professional friendships between people and among teams.
Summary: Leadership Actions to Foster Relationships and Teams [Th]at Work Develop good friendships at work and encourage others to do so too Learn, teach, and model the skills of making and receiving bids, listening and self-disclosing, navigating proximity, resolving conflicts, and making amends • Apply these skills to relationships between people and among teams • •
Leadership Positive Work Environment Challenge Organizations develop unconscious patterns of how work is done that, left unattended, may lead to cynicism, disorganization, redundancy, or lethargy. Great leaders recognize and establish positive work environments that inspire employees, meet customer expectations, and give investors confidence.
Summary: Leadership Actions to Create a Positive Work Environment Pay attention to the work environment as patterns of how things are done Regularly monitor the work environment Pick two or three of the items from your diagnosis and focus on them Ask newcomers to your work environment their impressions of what is positive and what is not • Make public statements about your commitment to shaping a positive work environment • • • •
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