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JUNE 19, 2014

Sponsored by



Thursday, June 19, 2014


Inside: 4 NAA Exposition 8 Get Social 14 NAA Lease Program

A Funny Thing Happened on the Way to the Future

7 a.m. – 6 p.m.

Opening General Session with Michael J. Fox, Actor, Author and Activist

7:30 a.m. – 8:30 a.m.

7:30 a.m. – 8:45 a.m.

7:30 a.m. – 6:15 p.m.


8:30 a.m. – 9:15 a.m.


9 a.m. – 10:30 a.m.


9:30 a.m. – Noon


10:45 a.m. – 12:15 p.m.

THOUGHT LEADER | BREAKOUT EDUCATION SESSIONS (Grab ’n Go Lunch included with these education sessions) Level 1

12:30 p.m. – 2 p.m.


2 p.m. – 6 p.m.


Thursday, June 19 | 12:30 p.m.–2 p.m.

2:15 p.m. – 5:15 p.m.

Hall D, Level 2 Doors open at Noon

LEARNING ZONE SESSIONS Halls B & C, Level 2 — NAA Exposition

7 p.m. – 10 p.m.





Then in 1991, life did indeed skid sideways; Fox was diagnosed with young-onset Parkinson’s disease. He disclosed his condition to the public in 1998, and committed himself to the campaign for increased Parkinson’s research.

he 2014 NAA Opening Party will recreate the experience and diversity of some of Colorado’s most well-known festivals all in one night and one location! Whether an art lover, a wine or beer connoisseur, a foodie or a music aficionado, the NAA Opening Party has a little something for everyone.

NAA NEWCOMER BREAKFAST Four Seasons Foyer, Ballroom Level

7:30 a.m. – Noon

Fox began acting when he was 15 and moved to Los Angeles three years later. He had a series of bit parts before winning the role of lovable conservative Alex P. Keaton on NBC’s enormously popular “Family Ties” (1982–1989). During Fox’s seven years on the show, he earned three Emmy Awards and a Golden Globe, making him one of the country’s most prominent young actors.


LYCEUM SESSION (Registered Candidates Only) Room 105, Level 1

The renowned actor, author, activist and Opening Keynote Speaker’s characteristic wit and charm will be on display today from 12:30 p.m. to 2 p.m. as Fox takes attendees through his inspiring journey. Drawing on his own life experiences, Fox makes the case that real learning and growth actually happens when life goes skidding sideways.

Full Conference badge or Thursday One-Day badge required for entry.


You don’t need a DeLorean to see Michael J. Fox—just a watch.

Fox returned to series television in 1996 with ABC’s “Spin City.” Fox won critical praise, garnering three


• Denver Chalk Art Festival • Taste of Colorado (includes treats • Food & Wine Classic in Aspen from 15 local food trucks) three • Great American Beer Fest bands and the Flying Ace All-Stars

Don’t miss out on the coolest party in Denver! The NAA Opening Party is included with all full conference registrations. Additional tickets can be purchased for $175 at the registration desk.



Festivals of Colorado | NAA Opening Party Thursday, June 19 | 7 p.m. – 10 p.m. Denver Performing Arts Complex

(Next to Colorado Convention Center) Ticketed Event

NAA OPENING PARTY | FESTIVALS OF DENVER (Ticketed Event) Denver Performing Arts Complex (DPAC)




When Generations Connect

Looking for more sessions on this topic?

Seth Mattison: Founder and Chief Movement Officer of FutureSight Labs

The Millennial Majority: Are You Ready for the Workplace’s New Normal?


t used to be that older workers had all the answers and the younger ones followed orders. How things have changed! Now, with four generations vying for a place at the conference table, roles are being rewritten and rules are all over the map. Come get insights from Seth Mattison on how this affects your workplace and what you should do about it.

9 a.m. – 10:30 a.m. | Room 603 The Bureau of Labor Statistics says, “by 2020, Millennials will comprise almost 50 percent of the workforce.” Do you know what they want and value? Within five years, your workforce will look and act dramatically different. Have you taken the steps to ensure you understand the “New Normal:” A Gen-Y majority? More than 10,000 Baby Boomers turn 65 every single day. Along with creating job openings, this is causing a massive loss of experience and knowledge. What are you going to do over the next few years to create long-term stability out of this chaos? We will help you figure it out.

Mattison is an internationally renowned expert on workforce trends and generational dynamics. As founder and CEO of FutureSight Labs and Strategic Partner at BridgeWorks, LLC, he advises many of the world’s leading brands and corporations on the key shifts happening around talent management, change and innovation, leadership and the future of work.

Presented by: Virginia Love, Waterton Residential; Kara Rice, Grace Hill, Inc.; Steve Matre, Banner Property Management

Mobile-First Marketing: Small Screen, Big Results

His ideas have been featured in such publications as The Wall Street Journal, The Huffington Post, and The Globe and Mail. He was recently named one of eight speakers alongside Thomas Freidman and Simon Bailey chosen for the “Editors’ Picks For Favorite Speakers for 2013” by MeetingsNet and has been called one of the most Thursday dynamic young speakers on 10:45 a.m. – 12:15 p.m. | Four Seasons 3 the circuit today.

Friday Encore Presentation!

Sponsored by:


4 p.m. – 5:30 p.m. | Four Seasons 3

10:45 a.m. – 12:15 p.m. | Four Seasons 4


NAA Conference Lounges ATTENDEE LOUNGES Lobby C & Level 2


Make sure to stop by one of the sponsored attendee lounges in Lobby C and the Lobby area near the General Session/NAA Exposition area on Level 2 to sit and relax, meet up with a colleague or have some time alone preparing for your next meeting.

Please stop by the National Apartment Association Lounges in Lobby B to ask questions about Membership, Government Affairs, Lease and the NAA Education Institute. Stop by and learn about the new NAA Open Door program filled with access and savings for NAA members.

Sponsored by: Lobby C: Level 2:

With the majority of the population equipped with a smartphone, mobile has quickly become the preferred lifestyle. For today’s resident, a smartphone is their lifeline. It’s personal, always accessible, and shaping how and what they buy. In this session, one simple truth will crystallize: Mobile is shifting how marketers approach everything from website design and social media to email marketing and traditional channels like print ads. Leave this session prepared to face these challenges and opportunities head-on and implement a smart, data-driven strategy that converts today’s prospective mobile renter into a new resident.

Presented by: Mark Juleen, J.C. Hart Company, Inc.; Mike Whaling, 30 Lines

Hosted NAA Meetups NAA Exposition, Halls B & C With a large NAA event, we want you to be able to network well and connect with colleagues to share ideas. Take a look at the NAA Meetups and join in for casual, small-group networking. No advance RSVP required, just show up and mingle! The NAA Meetup area is located in the back of the NAA Exposition, down the 1800 aisle.

THURSDAY, JUNE 19 EXECUTIVE LOUNGE Lobby B The Executive Lounge is the place where C-Level attendees can go for a meeting or take time to unwind in privacy and enjoy a refreshment or just take a breather and network during the NAA Education Conference & Exposition. The Executive Lounge is located in Lobby B and accessible to those attendees with the following titles (which are noted on attendee name badges): • President • Chairman of the Board • CEO • COO • CMO

• CFO • CIO • Chief Client Services Officer • Chief Business Development Officer

Sponsored by: The Diamond Sponsors

• EVP • Senior Vice President • Owner • Partner • Principal

WORLD CUP LOUNGE Lobby B Watch the 20th FIFA World Cup at the 2014 NAA Education Conference & Exposition! The World Cup lounge, located in Lobby B, will have plenty of space for all to relax and enjoy snacks and beverages as you watch the games and highlights.


2:30 p.m. – 3:30 p.m.

Marketing/Leasing Professionals 4 p.m. – 5 p.m.

Maintenance/Purchasing Professionals

FRIDAY, JUNE 20 11:30 a.m. – 12:30 p.m.

Emerging Leaders

Thursday, June 19 | 9:30 a.m. – Noon Match: Columbia vs. Cote d’Ivoire

1:45 p.m. – 2:45 p.m.

Friday, June 20 | 9:30 a.m. – 11 a.m. Match: Italy vs. Costa Rica

Sponsored by:

Friday, June 20 | 1 p.m. – 3 p.m. Match: Switzerland vs. France

3 p.m. – 4 p.m.

Sponsored by:

Digital Marketers

NAA Newcomers Sponsored by:

NAA BUZZ CENTER Lobby B The NAA Buzz center will be buzzing with activity at the conference! It’s your one-stop hub for live social media coverage and streaming NAA TV. New this year, we’re excited to announce a social media help desk, more prize giveaways, Buzz Center sponsor sessions, photo ops, ask a NAA Communications staffer and so much more! The NAA Buzz Center is located next to the NAA lounges — a perfect spot to engage with other attendees and meet NAA staff. Make sure to use the official event hashtag #NAAEduConf to see your tweet on the big screen. In honor of NAA’s 75th anniversary, there will be a special prize giveaway at the Buzz Center. Check your registration bag for more information on this special 75th anniversary prize.


Using Your iPad for Work

Presenter: Russ Webb, Georgia Apartment Association

THURSDAY, JUNE 19 8:30 a.m. – 9 a.m.

Smart Marketing: Converged Media Management Presenter: Esther Bonardi, Yardi

sk Hours Social Media Help0De p.m. - 4 p.m.

Tuesday, June 17 | 2:3 | 10 a.m. - Noon Wednesday, June 18 m. - 3 p.m. Friday, June 20 | 2 p. Thursday, June 19 & Sponsored by:




NAA EXPOSITION NAA Exposition Halls B & C, Level 2

NAA Exposition Hours:

The NAA Exposition is the largest national gathering of buyers and sellers in the multifamily housing industry showcasing their latest products and services to help industry professionals stay at the top of their game in today’s competitive market. The exposition will provide an opportunity to discuss products and services with supplier partners committed to your success.

Thursday, June 19 | 2 p.m. – 6 p.m. Exposition Grand Opening! Friday, June 20 | 11:15 a.m. – 4 p.m. (Lunch provided: 11:15 a.m. – 1:15 p.m.)

Maintenance Mania® National Championship Friday, June 20 | 12:30 p.m. – 1:45 p.m.

NAA 2014 Featured Exhibitors Rentbox, Booth# 1469 2651 JBS Pkwy, Building 4, Suite D, Odessa, TX 79762 432-552-7777 | 432-550-3866 (fax) |

MRI Software, Booth #1400

Kwikset, Booth # 463 19701 DaVinci, Lake Forest, CA 92610 800-422-4278 | 1-866-507-8369 (fax) |

Ferguson Facilities Supply, Booth# 2041 12500 Jefferson Avenue, Newport News, VA 23602 888-334-0004 | 888-334-8112 (fax) |

NPS Rent Assurance, Booth # 860 90 Oak Street, Suite 400, PO Box 91 Newton Upper Falls, MA 02464 866-436-2187 | 857-241-4237 (fax)

SageWater, Booth# 733 450-C South Pickett Street, Alexandria, VA 22304 888-584-9990 | 703-461-0349 (fax) |

28925 Fountain Pkwy, Solon, OH 44139 800-321-8770 | 216-916-4949 (fax) |

Playworld Systems, Inc., Booth # 630 1000 Buffalo Road, Lewisburg, PA 17837 570-522-9800 | 570-522-3030 (fax)


*as of 5/19/14

Professional Headshots

NAA Exposition, Halls B & C

NAA Community Map Lobby C Where are you from? Make sure you stop by the NAA Community Map located in Lobby C. Get your photo taken in the photo booth and pin it next to the city you are from. Watch the map fill up and see how far the NAA community extends. Sponsored by:

Need a professional headshot? Yardi has you covered! First, visit Yardi at booth #800 and get your free headshot voucher. Then stop by the headshot lounge behind booth #2000 and enjoy a professional makeup session before being photographed. You will then receive an electro nic copy of the photo via email. Please note: The headshot lounge will only be open during NAA Exposition hours. Sponsored by:

JUNE 19, 2014

NAA TODAY # of Attendees



Companies with 10+ Attendees in Denver


Greystar Real Estate Partners, LLC


WinnResidential/WinnCompanies/WinnResidential Military Housing Services


The Dolben Company


Maxus Properties


Lincoln Property Company/Lincoln Military Housing


Klingbeil Management


Beacon Communities LLC


Mosaic Residential Inc


Pinnacle/Pinnacle Military Housing


Berkshire Property Advisors, LLC


Forest City Residential Mgmt Inc.


Kettler Management


Intergral Property Management


Ambling Management Company

Must be present to win.


Bridge Property Management

Sponsored by:


Riverstone Residential Group


Wilkinson Real Estate Advisors


Francis Property Management


Corvias Military Living/Corvias Group


Apartment Management Consultants


Camden/Camden Living/Camden Property Trust


Westover Companies


Blue Ridge Property Management


Campus Apartments, LLC


Patrician Management, LLC/Patrician Military Housing


FPI Management, Inc.


Gables Residential Services


Herman & Kittle Properties Inc


Hubbell Realty Company/Hubbell Apartment Living


Sequoia Equities, Inc


Alliance Residential Company, LLC


Edward Rose & Sons


The Preiss Company


BH Management Services Inc


CLV Group


CSI Support & Development Services


ECI Management


Home Properties, Inc.


Northland Investment Corporation


Ross Management Group


Shelter Properties


YES Communities


Abbey Residential Services, Inc.


Balfour Beatty Communities


CLK Multifamily Management


Continental Realty Corporation


Drucker & Falk LLC


First Pointe Management Group


Fogelman Management Group


Gumenick Properties


IMT Residential/IMT Management


Landmark Property Services


Mercy Housing


Signature Property Group, Inc.


United Property Management


West Coast Redevelopment, Inc.


Westbrook Management, LLC


ZRS Management, LLC

hile networking in the NAA Exposition, be sure to participate in the sponsored prize drawings. Don’t miss out on your chance to win one of three cash prizes and more! And that’s just the beginning: You’ll have to visit the NAA Exposition to take part in the many contests and prize giveaways from NAA and the exhibitors. Drop off your prize drawing ticket received in your registration materials at the designated booth for a chance to win! • Thursday, June 19 - NAA Prize Stage #244 • Friday, June 20 -’s Booth #837

PRIZE GIVEAWAYS! Grand Prize Giveaways Drop off your grand prize drawing voucher received in your registration materials at the NAA Prize Stage #244 to pick up your game card. Sponsored by:

Winners will be announced each day at the NAA Prize Stage #244

The following exhibitors are offering BOOTH PRIZES! Stop by their booth and enter to win. THURSDAY, JUNE 19


Exhibitor . . . . . . . . . . . . . . . . . . . . . . . Booth # CARES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242 Ferguson Facilities Supply . . . . . . . . . . . . . . .2041 Fire Avert, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 1858 Interstate Restoration . . . . . . . . . . . . . . . . . . .1606 Invisible Waste Services . . . . . . . . . . . . . . . . .2055 Kwikset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463 MultiFamily Solutions . . . . . . . . . . . . . . . . . . . .637 NUVOH2O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1763 Parcel Pending . . . . . . . . . . . . . . . . . . . . . . . . . .658 PPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .845 Randazzo Builders, Inc. . . . . . . . . . . . . . . . . . .2072 RentPaidOnline . . . . . . . . . . . . . . . . . . . . . . . . 430 Simple Inspector . . . . . . . . . . . . . . . . . . . . . . . . 131 Wilsonart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1812

AmRent, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . .707 Apartment Lines . . . . . . . . . . . . . . . . . . . . . . . 1269 CARES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242 Colburn Group Insurance . . . . . . . . . . . . . . . . .758 Delta Mechanical Inc . . . . . . . . . . . . . . . . . . . . .863 E&A Team, Inc. . . . . . . . . . . . . . . . . . . . . . . . . 2006 Engineered Floors LLC. . . . . . . . . . . . . . . . . . . .563 Evolution Insurance Brokers . . . . . . . . . . . . . . . 103 Exterior Solutions Plus . . . . . . . . . . . . . . . . . . 656 Ferguson Facilities Supply . . . . . . . . . . . . . . .2041 Fire Avert, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 1858 Insurance Program for Association Housing . . . . . . . . . . . . . . . . . . . . 1753 Interstate Restoration . . . . . . . . . . . . . . . . . . .1606 Invisible Waste Services . . . . . . . . . . . . . . . . .2055 Kwikset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .463

Walk This Way Pedometer Contest


Sponsored by:

e hope you packed your walking shoes because Denver is a delightfully walkable city and within the convention center, there’s lots of ground to cover at the Exposition. Have some healthy fun by entering the Walk this Way Pedometer Contest! Be one of the 750 individuals to pick up a NAA Pedometer at Criterion Brock’s booth #1008 on Thursday, June 19, when the NAA Exposition opens. Wear your pedometer and report back to the Criterion Brock booth by 3 p.m. on Friday, June 20, to record your steps and possibly win.

NAA TODAY Sponsored by

NAA TODAY is published by the National Apartment Association and TriStar Publishing, Inc. as a service to NAA Members. National Apartment Association 4300 Wilson Blvd, Suite 400 Arlington, VA 22203 Phone: 703-518-6141 Fax: 703-248-9440

TriStar Publishing, Inc. 7285 W. 132nd St, Suite 300 Overland Park, KS 66213 Phone: 913-491-4200 Fax: 913-491-4202

MultiFamily Solutions . . . . . . . . . . . . . . . . . . . .637 NUVOH2O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1763 PackageLog . . . . . . . . . . . . . . . . . . . . . . . . . . . 1257 Parcel Pending . . . . . . . . . . . . . . . . . . . . . . . . . .658 Parr Insurance Brokerage, Inc. . . . . . . . . . . . . 1766 Playworld Systems , Inc. . . . . . . . . . . . . . . . . . 630 PPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .845 Property Pal . . . . . . . . . . . . . . . . . . . . . . . . . . . 1272 Randazzo Builders, Inc. . . . . . . . . . . . . . . . . . .2072 RentLinx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1807 RentPaidOnline . . . . . . . . . . . . . . . . . . . . . . . . 430 Simple Inspector . . . . . . . . . . . . . . . . . . . . . . . . 131 StoveTop FireStop . . . . . . . . . . . . . . . . . . . . . . 1617 Whirlpool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .416 Wilsonart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1812

Relaxation Massage Station NAA Exposition, Halls B & C Need a few minutes to relax? HD Supply has you covered! First, visit HD Supply at booth #1200 and get your free massage voucher. Then stop by the Massage Station in booth #217 and enjoy a free 10-minute chair massage. Please note: The massage station will only be open during NAA Exposition hours. Sponsored by:




Building Digital Relationships


hen conference Thought Leader and e-commerce pioneer Terry Jones founded in 1996, the company was the first of its kind to not only give customers access to airline fare and schedule information, but to also allow them to reserve, book and purchase tickets without the help of a travel agent.

At the time, it was revolutionary. Today, it’s a way of life. Jones, who will be speaking today from 9 a.m. to 10:30 a.m., says the businesses that lack an effective online relationship strategy to communicate with their customers are now being left behind.

Thursday 9 a.m. – 10:30 a.m. | Four Seasons 3 Following is a preview of his session. On building an effective online relationship strategy to connect with residents: “Today’s customers are multi-channel animals. They’re emailing you, calling you, texting you, coming in to see you in person. You can’t predict what door they’re going to come in, and you have to make sure all the doors work and all of them are open. It’s about mapping every piece of the relationship you’ve had with a resident or customer in the past and then re-mapping that to include digital touch points.” On the biggest misconception surrounding online branding: “Online branding is just branding. Online is just another way to get it out there. We have to recognize the power of search.


Looking for more sessions on this topic?

You have to tell your story online, and you have to do it through pictures. I’ve seen pictures of apartment communities and it’s just the company’s logo and a picture of the leasing office. Why do I care about that? I want to know how I’ll feel living there. Do I feel when I get to your website the way I’ll feel when I get to your community? I hope so.”

Customers: The New Face of Your Identity 10:45 a.m. – 12:15 p.m. | Room 203 Ratings and reviews have a strong foothold in various industries as evidenced by raving restaurant fans, consumers blasting airlines on Twitter or posting customer service gripes on retail Facebook pages. As ratings and reviews and social media continue to gain ground in the multifamily housing sector, it will become increasingly easy for consumers to directly impact a brand. With more than 81 percent of consumers using ratings and reviews to learn more about your apartment community, it is imperative to closely monitor and understand how your residents are using ratings and review sites, as well as social media. Learn how to engage consumers effectively, promptly and positively to ensure your brand identity and reputation remain sterling.

Presented by: Scott Asher, RentPath, Inc.; Israel Carunungan, Greystar; DJ Hobek, Riverstone Residential Group; Bevan White, Pegasus Residential; David Smith, Kingsley and Associates

Truth or Dare: Responding to Online Reviews 10:45 a.m. – 12:15 p.m. | Room 603 Ratings and reviews are important to every multifamily housing enterprise that has an online presence. You have spent countless hours developing your brand, your story and the customer experience, but have you considered how you will manage your reputation? Join us for first-hand advice on how to manage negative comments and effectively solicit positive reviews while creating a foundation for genuine customer relationships. Our attorney will also discuss legal pitfalls regarding responding to negative reviews and legal actions that can be taken concerning reputation management.

Presented by: Misty Sanford, Renter’s Voice; Puneet Singh, Kimball, Tirey & St. John LLP; Jennifer Staciokas, Lincoln Property Company; Francis Chow, Ellis, Partners in Management Solutions & Renter’s Voice

NAA would like the thank the following sponsors of the NAA Opening Party:




Get Social! Tweeting About Your Participation While In Denver? @NAAEduConf Use this hashtag: #NAAEduConf for tweets about education sessions, exhibit information and events

Subscribe to the NAA YouTube Channel Receive the latest tips, clips and the latest multifamily news. Upload your Convention videos to YouTube and tag them with NAAhqVideos and don’t forget to tweet your link with #NAAEduConf. Visit NAA’s Youtube channel at

Check Us Out at • • • • • •

Follow NAA all year and be sure to Like us! Post to our wall to share your Denver greeting Upload your NAA photos, tag yourself and other attendees Share your photos with us for our special Denver album! Start a discussion Check-in to events and places

Make Contacts and Meetup

DiCaprio Pays $10 Million for ‘Eco-Friendly’ Apartment


scar-nominated actor Leonardo DiCaprio reportedly paid approximately $10 million for one of the world’s most environmentally advanced “green” apartments.

The two-bedroom unit is located in New York City’s Greenwich Village and features showers infused with Vitamin C and aloe to neutralize chlorine and soothe the skin. Other features range from a “dawn simulation” lighting system that streams energizing light in the morning to a shield coating that is designed to destroy bacteria in the kitchen and bathroom. The apartment’s interior air, meanwhile, is mixed with aromatherapy appropriate to the time of day or the whims of LEONARDO DICAPRIO, OSCA the resident. The fourth-floor unit also boasts so-called “heat R-NOMINATED ACTOR reflexology” floors that have a layer of cork and rubber designed to reduce stress on the body and improve posture. Furthermore, the therapies offering improved light, air, water, nutrition, energy use and building’s insulation is soy-based. even slumber. The 39-year-old box-office star was won over in his choice of new digs by a commitment to sustainability and the wellness of residents. The apartments in the building each boast amenities that deliver 23

Looking for eco-friendly topics?

• Need some face time? Join a NAA Meetup! • Find the right networking and social events for you! • Sign up for the Meetups here:

Energy Conservation and the Environmental Protection Agency’s (EPA) ENERGY STAR Program 9 a.m. – 10:30 a.m. | Room 207

Blogging • Share your event experience and insights on your blog. • Let us know you are blogging! We can assist with photos and more! Email for information.

Join the National Apartment Association LinkedIn Community • • • •

Start a discussion. Share a post from your blog. Join the thousands of discussions. Use the InPerson feature on the LinkedIn app to connect instantly with important contacts.

myNAAplanner The free personal planning tool, myNAAplanner, offers easy ways to connect with attendees. Available as an app too!





Energy conservation reduces our carbon footprint while providing healthier, more sustainable homes to our residents. Moreover, for multifamily owners, energy management is the largest controllable operating expense in their multifamily housing communities. The management process begins with benchmarking, which can be accomplished by partnering with the Environmental Protection Agency’s (EPA) ENERGY STAR program. EPA’s Portfolio Manager, an automated tool to measure and track energy performance across portfolios of properties, is broadly accepted as the leading platform for gathering and reporting this information. An expert from the EPA will provide an overview of the newly expanded Portfolio Manager for multifamily while apartment owner/manager companies who already participate in ENERGY STAR will share their experiences. Owners, asset managers, revenue managers, COOs, CEOs or anyone charged with creating value for their investors should attend this session.

Speakers: Michael Zatz, U.S. Environmental Protection Agency; DeeAnne McClenahan, Greystar; Lori Reeves, Forest City; Brennan Booms, AMLI Residential

Resident Energy Conservation Initiatives: Past, Present, Future 10:45 a.m. – 12:15 p.m. | Room 711 Now that the Department of Defense’s (DoD) resident-paid utilities programs and education initiatives are in full swing at many privatized military housing projects,

Now, we get these are perks of a gigantic—dare we say Titanic— nature. Fortunately, this year’s conference features plenty of “green” education sessions for us regular folk. join us to hear about lessons learned! Project executives and utility service providers will share success stories and pitfalls concerning resident communication, behavior patterns, education initiatives, implementation and billing. Hear how the partnership efforts between the DoD, privatized housing partners and utility service providers have evolved and are succeeding in meeting the government’s global goals and initiatives, and include everything from alternative energy to building technologies and resident education.

Presented by: Greg Raap, Forest City Military Communities; Coleen Sawaya, Conservice Utility Management & Billing; Megan Klosner, Winn Residential Military Housing Services; Anja Jacobs, Military Services; Brian Collins, Family Housing PPV Management Analyst

NAHMA Presents: Energy-Saving Solutions Designed to Pay for Themselves 10:45 a.m. – 12:15 p.m. | Room 205 In mid-2013, the Department of Housing and Urban Development awarded nearly $23 million from its Energy Innovation Fund to organizations leading the way in bringing energy-saving solutions to affordable multifamily housing. One year later, attendees will learn from grant recipients about the programs they launched and the successes they achieved, including: A pilot program to finance energyefficient retrofits designed to pay for themselves through reduced energy costs; development of innovative and replicable strategies designed to set new industry standards for energy efficiency; and creation of new financing tools designed to facilitate significant reductions in energy consumption, operating costs and the carbon footprint of affordable multifamily housing.

Presented by: Darien Crimmin, WinnDevelopment; Jeffrey Greenberger, Affordable Community Energy; Richard Samson, SAHF Energy, a Division of Stewards of Affordable Housing for the Future; Kris Cook, CAE, NAHMA


bile App Conference Mo Have your schedule handy… Download the Conference Mobile App

New this year: Unsessions!


e a part of innovation at the 2014 NAA Education Conference & Exposition. New this year during the education sessions, there will be one offering during each of the five blocks of education sessions that will be an “Unsession,” an education session that breaks the mold on traditional education offerings. The format and topics of these sessions will be anti-panel, crowdsourcing topics and/or formats to provide a great detail of interaction among attendees.


10:45 a.m. – Noon

Sponsored by:

FRIDAY, JUNE 20 8 a.m. – 9:30 a.m.

Managing Retail and Commercial Tenants in a Mixed-Use Community

Leasing and Marketing Crowdsourced Solutions to Today’s Hottest Issues

Many urban multifamily housing communities today depend on the substantial revenue stream generated from mixed-use retail tenants such as grocery stores, restaurants, dry cleaners and shared parking garages. But herein lays the challenge: Commercial lease tenants require a different management strategy, accounting procedures and skill set than residential tenants. Join in this moderated discussion to learn first-hand the best practices used by your peers as well as ask questions for immediate crowdsourced solutions to your most challenging mixed-use asset issues.

Got problems? We’ve got solutions! Bring your toughest challenges to NAA’s first-ever crowdsourced solution session. You’ll be able to discuss your challenge with industry peers and ask for advice. It’s that simple! Who better to help you out than your fellow industry colleagues! Come prepared with questions and a desire to help NAA break new ground in an all-new format.

Facilitated by Gary Hofstetter, New Boston Management Services, Inc.

Presented by: Pete Regules, CORT




75 Ways to Celebrate NAA In Denver


he 75th anniversary celebration of NAA reaches its peak this week in Denver at the 2014 NAA Education Conference & Exposition. Here are 75 ways you can recognize and help celebrate the occasion!

10. Understand How to Think Long Term in a Short Term World with Entrepreneur, best-selling author, and first season winner of “The Apprentice” Bill Rancic (Tomorrow from 2:15 p.m. – 3:45 p.m.).

1. Say hello (and thank you!) to all the returning Past Chairmen of the Board (see page 16).

11. Get on the fast track to Building Digital Relationships with Terry Jones, Founder of Travelocity (Today from 9 a.m. - 10:30 a.m.).

2. We hope you started your week off right with new friends at the Conference KickOff Celebration and Reception yesterday evening! 3. We hope you didn’t miss James Taylor at Red Rocks (if you were already in town on Tuesday, June 17). Because he’s James Taylor! 4. Take yourself out to the ol’ ball game (and have an ice-cold beverage [Coors Field! Brewers!]) as the Colorado Rockies take on the Milwaukee Brewers (games on June 20, 21 and 22). 5. Now go check out the fastest sport on two legs and root on the Denver Outlaws of Major League Lacrosse (June 21) at Sports Authority Field at Mile High.

6. Come hear the original Teen Wolf, Marty McFly himself, Mr. Michael J. Fox (Today from 12:30 p.m. - 2 p.m.). 7. Grab a pint or two at the Rails and Ales Brewfest (June 21 at Rio Grande Scenic Railroad). 8. Keep the party going during a Denver Microbrew Tour ( 9. Enjoy the music at the Vail Jazz Festival (Begins June 21).

12. Take time to appreciate some Native American art at the Denver Art Museum. 13. Tell your allergies to take a hike and have a walk around the Denver Botanic Gardens.

14. Take a selfie with NAA Staff at the Buzz Center. 15. Keep your hands out of your pockets at the Denver Mint. 16. Lose your mind on Brain Drain, the all-new seven-story thrill ride at Elitch Gardens Amusement Park (America’s only downtown theme & water park). 17. Learn how Barbara Corcoran turned a $1,000 loan into one of the largest, most successful real estate businesses in New York City (Tomorrow from 9:45 a.m. – 11:15 a.m.). 18. Shop ‘til you drop at the Cherry Creek Mall. 19. Still haven’t dropped? Shop at the 16th Street Mall. 20. Grab a frosty cold beverage at the Coors Brewery (Golden, Colo.). 21. Look down from (or like us, up at) Pikes Peak (Colorado Springs). 22. Learn what happens When Generations Connect with Seth Mattison, Founder and Chief Movement Officer of FutureSight Labs (Today, from 4 p.m. – 5:30 p.m.). 23. Climb a ‘14er’ (Colorado has 54 14,000-foot peaks). 24. Traveling with a wee one (or just want to embrace your inner kid)? Make sure to take them to the Children’s Museum.

25. Rewind with a 75th Anniversary Sipper (It’s a Kir Royale!) 26. Feel like a giant yourself (seriously though, bring the kids, it’ll look a little weird if you don’t) at Tiny Town (kid-sized buildings and a train!). 27. Discover the Leader Within (and Grow Your Leadership Team) with Susan Packard, Co-Founder and Former COO of HGTV (Tomorrow from 8 a.m. – 9:30 a.m.).

28. Get (wonderfully) lost in one of Denver’s 80 neighborhoods. 29. Take a time out in one of Denver’s 200 different parks. 30. Still not shopped out? Make sure to check out Larimer Square. 31. Walk through Denver’s historic Brown Palace Hotel. Marvel at the fact that it has been open every day since Aug. 12, 1892. 32. Understand how Kevin Harrington, chairman and founder of As Seen On TV, Inc., revolutionized the infomercial industry in 1984 (Tomorrow from 9:45 a.m. – 11:15 a.m.).

33. Order a Denver omelet, because when in Rome.... 34. Crowdsource a solution to a pressing problem during one of the many Unsessions scheduled during the conference. 35. We hope you put on your walking shoes for the NAA Property Tour, featuring Denver’s booming Union Station neighborhood, yesterday! 36. Pick up a little inside info (and by “inside” we mean inside the Exposition) at one of the NAA Learning Zones (Sustainability; Mobile Marketing; Technology). 37. Fill out a promise card with Alex Sheen, Founder of Because I said I would (Saturday from 8:45 a.m. – 11:45 a.m.). 38. Boost your organization’s NOI with info gleaned from one of the 40+ Breakout Sessions. 39. Marvel at the giant Giant Blue Bear. 40. Rewind further by pre-ordering NAAEI’s REWIND Program. 41. See how the other half lives at the Denver Zoo.

42. Bring your toolbelt and your cheering shoes for the Maintenance Mania National Championship (Tomorrow from 12:30 p.m. – 1:45 p.m.). 43. See the latest and greatest in multifamily housing products and services at the NAA Exposition.

44. Keep everything organized with myNAA Planner. 45. We hope you were one of the lucky winners of the $10,000 in gift cards that was given away at the Conference Kick-Off Celebration yesterday! 46. We hope you checked out the amazing views from the Denver Post Events Venue during the NAAPAC/BGF Reception yesterday evening. 47. Pick up some extra napkins and your Grab ‘n Go Lunch today before heading to the morning’s education session. 48. Goooooooooooal! Watch other people run while you relax at the World Cup Lounge. 49. Make the most of casual, small-group networking during NAA Meetups in the Exposition. 50. Experience a taste of Colorado’s most well-known festivals during the NAA Opening Party: Festivals of Colorado (Tonight from 7 p.m. – 10 p.m. at the Denver Performing Arts Complex (DPAC)).

JUNE 19, 2014



51. Take a selfie and upload it to the 2014 NAA Education Conference & Exposition App (available for Apple and Android devices).

52. Be the big winner during three NAA Exposition drawings—two for $5,000 and one for $10,000! 53. Keep an eye out for NAA National Maintenance & Safety Instructor Paul Rhodes during Friday’s NAA Maintenance Day. 54. More shopping? Really? Head up to Cherry Creek North. 55. Stand exactly 5,280 feet above sea level (one mile high!) on the west steps of the Colorado State Capitol. 56. Check out one of America’s most important abstract impressionists at the Clyfford Still Museum. 57. Wonder at the blending of technology, media, environments and artifacts at the History Colorado Center. 58. Walk through the LoDo Historic district, the oldest and original settlement of the city of Denver.

63. All aboard! at the Colorado Railroad Museum. 64. Think about that last yoga class you skipped while watching the Flying Ace All Stars at the NAA Opening Party tonight! 65. Congratulate the NAA/NAAEI Award winners at the Celebration Breakfast (Saturday, from 8:45 a.m. – 11:30 a.m.)—the Oscars of June. 66. Use promo code 600 to save 25 percent on a 24-hour access pass to Denver B-cycle, Denver’s bike sharing system. With 83 stations and more than 700 bikes, B-cycle is the easiest way to get around Denver. 67. Learn about the god of corn at “Maya: Hidden Worlds Revealed” at the Denver Museum of Nature and Science. 68. Check the time at the Daniels & Fisher Clocktower, one of the most iconic elements of the Denver skyline. 69. Try to figure out how to eat from all 12 food trucks at the NAA Opening Party! 70. Hear the story of black cowboys at the Black American West Museum and Heritage Center. 71. Look up at The Dancers, a 70-foot tall statue in the Sculpture Park on the grounds of The Denver Center for the Performing Arts. 72. Check out Victorian Denver at the Molly Brown House Museum, home of the “Unsinkable Molly Brown.” She earned the nickname after surviving the sinking of the HMS Titanic.

59. Stop by Confluence Park on Friday night, where on warm evenings one can watch performers practice fire spinning to the sounds of a drum circle by the water. 60. Defy the Mile-High City and hang out below sea level at the Denver Aquarium. 61. Rent a paddleboat at City Park, Denver’s largest and most notable park. 62. According to Buffalo Bill Cody’s wife, Louisa, he desired to be laid to rest on Lookout Mountain overlooking Denver and the Plains. Visit where he spent the “happiest times of his life” at the Buffalo Bill Memorial Museum & Grave (Golden, Colo.).

73. See Amelia Earhart’s Gold Bug Kissel (it’s a car) at the Forney Transportation Museum. 74. Bring the whole family to Kiddies’ Playland at the Lakeside Amusement Park.

75. Secure six Continuing Education Credits (CECs) toward your NAA designation.

U O Y K N A TH S R O S N O SP JUNE 18–21, 2014 | DENVER, CO |







Property Tour Showcases NAA Click & Lease: New Look, Same Up-and-Coming Denver Developments Gold-Standard Service


onference early birds had the opportunity on Wednesday to participate in an exclusive tour through the newest developments in Denver’s up-and-coming Union Station neighborhood. The tour afforded an insider perspective into this unique sub-market; Union Station is becoming a city within a city. Local developers and industry leaders were on hand to talk about their visions for the area, each community and expectations for demand and absorption.

In addition to visiting show apartments and amenities at each community featured on the tour, participants also enjoyed a unique opportunity to learn about Union Station itself. The tour concluded on the rooftop of the 219-unit, 13-story LEED-Gold registered highrise Cadence Union Station with guest speaker Phil Washington, General Manager for RTD, who shared his insight on the timeline, goals and anticipated impacts of the unprecedented transit expansion based out of Union Station. Other stops on the tour included AMLI at Riverfront, a new 242-unit building in downtown Denver’s trendy Riverfront neighborhood; and Verve, an upscale urban living community in CADENCE UNION ST ATION the heart of downtown Denver.


AA’s National Lease Program has been rebranded as NAA Click & Lease. Powered by Blue Moon Software, the program provides members with the most easy-to-use, cost effective and legally compliant leasing and operational forms in the multifamily housing industry.

The redesign was implemented to better position the brand for future growth, establish the program as the industry standard and highlight the program as a central product offering of NAA. The new logo conveys the program’s ease of use as an efficient, cost effective and credible resource for property managers. “NAA Click & Lease continues to set the industry standard, and the new name more accurately reflects the product offering—a series of online leasing and operational forms for property managers,” said Scot Haislip, Esq., Assistant Vice President of the National Lease Program.

“Though the leases are a key form, the program includes addendums and other legal documentation that are equally beneficial.” “NAA Click & Lease grows exponentially each year, with a new National Lease printed every second,” added Doug Culkin, CAE, President & CEO of the National Apartment Association. “I’m pleased to introduce an updated look to match the program’s internal growth.” NAA Click & Lease is the most accurate, standardized and widely used lease, with over 16,000 member communities participating. Continually reviewed by NAA’s attorney network to ensure the utmost compliance in each jurisdiction, the NAA lease is designed for success and proven effectiveness. The NAA Click & Lease program is easy to use, statespecific and customizable at the company and community level, with a lease available for both conventional and student housing properties. A military housing lease will be developed in the future. For more information on NAA Click & Lease, please visit To enroll, visit national-lease-program/how-to-enroll.

OPENING GENERAL SESSION, continued from page 1 Golden Globe Awards, one Emmy Award, three Emmy nominations, a GQ Man-of-theYear Award (in the TV comedy category), a People’s Choice Award and two SAG Awards. He also served as executive producer. He also had time during his busy TV work to become an international film star, appearing in over a dozen features showcasing his keen ability to shift between comedy and drama. Best known as Marty McFly in the “Back to the Future” trilogy, Fox remains in demand as an actor and is the bestselling author of three books. When he’s not working, Fox is the dedicated father of four children and husband of “Family Ties” co-star, actress Tracy Pollan. He is an advocate for Parkinson’s research and created the Michael J. Fox Foundation to fund these efforts. The session will be moderated by Laura Brown, executive editor of Harper’s BAZAAR

magazine. Since 2005, she has produced many of the magazine’s most memorable covers, features and portfolios, and profiled Janet Jackson, MODERATOR: LAURA BROWN, First Lady Michelle Obama EXECUTIVE EDITOR, HARPER’S BAZAAR MAGAZINE and Hillary Clinton, among others. As the magazine’s public face, Brown is also the host of Hearst’s digital talk show “The Look with Laura Brown,” now in its fourth season. She was a featured judge alongside Iman and Isaac Mizrahi on Bravo’s “The Fashion Show” and appears regularly on programs including “Good Morning America” and “The Today Show.” Prior to BAZAAR, Brown was senior editor at W and articles director at Details.




repeatedly when Michael J. Fox walks on stage, be cool. Just BE COOL.


ith every ounce of energy I can muster at 7 a.m., let’s get excited, people! The 2014 NAA Education Conference & Exposition is underway. If you’re not in Denver with the best and brightest in our industry, I hope you feel really bad about yourself. No, not really. But maybe a little. This year marks my fifth conference, which is to say that I’m pretty much a jaded old woman who has seen and heard everything. Yet here I am, honestly excited for this year’s line-up. And how could I not be after last night’s conference kick-off? NAA may be celebrating its 75th Anniversary, but our attendees had the energy of 25-year-olds. Seriously, I can’t keep up. But there’s no rest for the weary. At 9 a.m. Founder and Thought Leader Terry Jones is presenting on building digital relationships. Fingers crossed the gnome is in attendance. After a slew of other great breakout sessions, Marty McFly himself will be in the building for the Opening General Session. As I’ll remind myself

Once my paparazzi tendencies have subsided— most likely after I’ve been tased—I plan to calmly make my way over to the NAA Exposition Grand Opening. We have a record number of booths and exhibitors, and I guarantee your Fitbit will be working overtime by the time you explore each and every aisle of fantastic supplier partners. Unfortunately, whatever calories you burn are gonna sail right on back to your hips at tonight’s Opening Party. Or maybe I’m just the only one with impulse control issues. With a Festivals of Colorado theme, tonight’s shindig at the Denver Performing Arts Center will include music, art, adult beverages and treats from more than a dozen different food trucks—coincidentally, one of my dreams come to life. A mile-high plate of food in the Mile High City—am I right? So enjoy the first full day of the 2014 NAA Education Conference & Exposition and I’ll see you all tomorrow morning for round two. Just look for the woman wearing an expression that says, “Was that LAUREN BOSTON, APTly fifth corn dog really SP OKEN BLOG necessary?”

American Forest Donation You are making a difference! NAA has pledged to pay American Forests one dollar for each full conference registered attendee at the 2014 NAA Education Conference & Exposition. Each dollar will go toward the planting of one tree for each attendee. Trees will be planted in a carefully chosen forest restoration project in the U.S.

Sponsored by:

List of Past Chairmen/ Family Members in Attendance 1972 Marc Ross for his father, Bob Ross – San Antonio, Texas 1978 Michele Shane L’Hoste for her father, Henry Shane – Metairie, LA 1979 Tim Schaefer – Madison, Wisconsin 1982 Bob Esrey – Kansas City, Missouri 1984 Roland Freeman – Dallas, Texas 1985 Roger Greer – Atlanta, Georgia 1986 Bob Sherman – Dallas, Texas 1990 Jerry Warshaw – Atlanta, Georgia 1992 Pat Pusateri for her husband, Tony Pusateri – Dallas, Texas 1993 Dan Spindler – Evansville, Indiana 1994 Tom Shuler – Greenville, South Carolina 1995 David Phifer – Denver, Colorado 1996 Hap Hunnicutt – Houston, Texas 1998 Karen Molique for her husband, Jerry Molique – Wyoming, Mich.

1999 Mary Beth Woodard – Charlotte, North Carolina 2000 Jim Hepfner – Dallas, Texas 2001 Phil Carlock – Atlanta, Georgia 2002 Scott Gardner – Tulsa, Oklahoma 2003 Tom Shelton – Phoenix, Arizona 2004 Deane Dolben – Boston, Massachusetts 2005 Tom Day – Dallas, Texas 2006 Joe Sharp – Austin, Texas 2007 Dave Watkins – Tampa, Florida 2009 Ron Shelton – Dallas, Texas 2010 Marc Rosenwasser – Tampa, Florida 2011 Mike Gorman – Indianapolis, Indiana 2012 Jerry Wilkinson – Atlanta, Georgia 2013 Alex Jackiw – Indianapolis, Indiana

JUNE 19, 2014



Enjoy Denver: Local Tips from the AAMD Staff The staff from the Apartment Association of Metro Denver offer their local expertise to all the 2014 NAA Education Conference & Exposition attendees.



Nancy Burke, AAMD Vice President of Government Affairs

Mark Williams, AAMD Executive Vice President Larimer Square: You can’t go wrong heading to Larimer Square to find an eclectic selection of Denver’s finest restaurants such as: Tamayo (fine Mexican), Ocean Prime (seafood), Bistro Vendome (French) and Osteria Marco (Italian). Steak, Steak and More Steak: There are fine steakhouses all over Denver including Elway’s, Mortons, Capitol Grille, Denver Chophouse, Buckhorn Exchange and Willie G’s. Big Spending: Denver’s historic Brown Palace Hotel has Churchill’s Bar for a great cigar and scotch, which can be followed by a five-star meal at the Palace Arms. Pizza: The Wazee Supper Club is a landmark restaurant in Denver with cool drinks and legendary pizza! Marco’s Coal Fired Pizza is very good, and Pizza Republica specializes in authentic Italian brick oven pizza (close to the Convention Center). Breakfast: For the early risers, Snooze is an award-winning Denver breakfast tradition and Dozen’s will serve up your eggs in… well, dozens of different ways.

The Blue Bear


he Big Blue Bear was installed as part of the Denver Office of Cultural Affairs’ Public Art Program. After much work on a design, the resulting miniature that the artist created emerged a brilliant, startling blue. The color delighted the artist and from that moment on, “the bear had to be blue.” The Bear’s creator, Lawrence Argent, thought about the Colorado imagery of the Rockies and the Flatirons. He “thought about what it was like to be a resident here and the journey one takes down either corridor (14th and Speer) and when one notices there is a convention occurring.” He was “interested in what might be going on in there — the exchange of information, ideas and ideologies. But there was never any indication of what was going on in there” and from a photo he had seen in a newspaper, the idea of a bear looking into the Colorado Convention Center was born.

Beer: Denver is known for its robust selection of craft Microbrews, some of the most famous coming from Wynkoop Brewing Company, Breckenridge Brewery, Great Divide and the Rock Bottom.

Hike, Bike & Explore: Red Rocks Amphitheater is a geological wonder and one of the most unique concert venues in the world. Come to Denver early and see an outdoor concert at Red Rocks. Golf: Want to see your golf ball travel further in the thin air of over a mile high? Check out any of our 30 mountain golf courses in places like Vail, Breckenridge, Steamboat or Aspen.


More Beer: For the hardcore beer fan, check out the Yardhouse a few blocks away to sample one (or two, or 18) of 130 microbrews on tap. Fancy Speakeasy: The Green Russell is a mixology bar that gives you a taste of the prohibition era (reservations recommended). The Cruise Room in the Oxford Hotel is another great Denver bar frozen in time with a 1933 look. Cocktails & A View: For a cool drink and a view of the mountains, check out Peaks Lounge on the 27th floor of the Hyatt Regency across the street from the Convention Center.


Christopher Dean, AAMD Manager of Communications, Marketing & Technology Live Music: Denver has a great jazz scene at places like Jazz at Jacks, Dazzle or El Chapultepec (which is a cash only bar).

Julie Evans-Schmitt, AAMD Vice President of Membership Services and Business Development Larimer Square: In addition to clubs and restaurants, Larimer Square is the place for a unique shopping experience, allowing you to find gifts, jewelry, clothing and more from local Denver merchants. You won’t find large chains here. Denver Pavilions: Located on 16th Street Mall, The Pavilions is a complete shopping & entertainment center with 40 shops, restaurants, and entertainment venues, including a movie theater if you’re in the mood for popcorn. Beyond Downtown: Cherry Creek North is a 10-minute cab ride and features a mixture of high-end local shopping and dining and the famous upscale Cherry Creek Mall.

NAA Newcomers FAQ


elcome to your first NAA Education Conference & Exposition. You will find this is a great experience and like life, the more you put into it, the more you will get back! Everyone comes to learn, so share with your fellow attendees and they will open up and share with you. Following are some tips, tricks and practical advice offered from colleagues who have attended meetings in the past.

Q. Are there helpful hints for networking? • Do you have a colleague attending the meeting? Ask them to take you under their wing and introduce you to fellow attendees. • Attend as many social events and receptions as you can. You’ll be rewarded with free food and cocktails! • Take part in all NAA Newcomer events being offered.

• We don’t have a specific dress code; however, business attire is acceptable and common.

• Join the NAA LinkedIn group and become a fan of the NAA Education Conference & Exposition on Facebook. That will allow you to have conversations and connect with new people before you arrive.

• Dress in layers. The meeting rooms in the Convention Center can be chilly.

• Show up for sessions early. You’ll score a great seat and have time to mingle with the other attendees around you.

• Wear comfortable shoes! The Colorado Convention Center is large and you don’t want to limp from session to session in a pair of heels.

• Need a conversation starter? Ask an attendee how they liked a session you both attended.

Q. How do I plan my schedule?

• Attend all NAA Newcomer events being offered. These events are designated—and designed—for attendees just like YOU!

Q. What should I wear?

• The myNAA Planner is a convenient tool that enables you to plan ahead and determine which education sessions will provide the best return on investment. Create a schedule based on your own educational needs and those of your company. You will be way ahead of the game if you load up on the sessions and plan strategically. • If you’re not already on Twitter, get on and follow the conference hashtag at #NAAEduConf. This will give you an insider’s view of what is trending before and during the meeting. • NAA Connect ( Use it! Get involved with the multifamily housing community before the conference even begins. • Download the mobile app and have the Education Conference information and schedule at your fingertips!

Q. What should I do while I’m here? • Be flexible with your conference schedule. The “law of motion and responsibility”—formerly known as the “law of two feet”— should apply: If a session is not working for you, leave (even if you are seated up front). Go to another session or meet up with others outside the session rooms who want to engage in other conversations and networking opportunities. • Smile, be open and enjoy yourself! This is going to be a great experience and you are going to meet some wonderful people. NAA Newcomers Sponsored by:

NAA Today - June 19, 2014  

Preview of events for Thursday, June 19 at the 2014 NAA Education Conference & Exposition.