Page 1


2013 Awards and Installation Banquet Saturday, December 7

5:00 p.m. Reception 6:00 p.m. Banquet Embassy Suites Hotel & Convention Center Murfreesboro, TN Special Entertainment By Sixwire THANK YOU, 2013 SPONSORS! Diamond Sponsor Summit Property Restoration, LLC Platinum Sponsor L.I.C.R.A.-Nashville Gold Sponsors AT&T Coinmach Laundry Services HD Supply RentDebt Automated Collections Wheeler, Inc. Favor Sponsor Law Office of Hall & Sitler

Photo Booth Sponsor Bradshaw’s Landscape & Maintenance, LLC Silver Table $1,150 10 tickets/seats with preferential placement Bronze Table $925 10 tickets/seats Individual Tickets $85

Registration Visit info@nashvilleaptasn.org or call (615) 365-3047


G N A A N E WS & E VE NTS

2013 B oard o f D irec tors

NOV EMBER 2013

CONTENTS Features 4 7 9 11

5

SECRETARY/TREASURER DIANA ENGLISH, CAM

MAINTENANCE REPRESENTATIVE DIANE MASON ASSOCIATES REPRESENTATIVE JIMMY KING

INSIDE NASHVILLE The Cupcake Collection

2 2013 AWARDS & INSTALLATION BANQUET “A Mad Affair” 5 ASSOCIATES APPRECIATION NIGHT Cosmic Bowling 13 EDUCATIONAL OPPORTUNITIES Investing In Your Future 16 CALENDAR Something Special Noted on the Calendar 17 2014 EDUCATION CONFERENCE Educate, Inspire, Motivate 18 MANAGERS NEWS Make a Wish 20 ASSOCIATES NEWS King’s Daughters Day Care 22 MAINTENANCE NEWS Winter Preparedness 24 NEW MEMBERS Welcome! 25 MOMENTS WITH MAY The Adventures of May B. Knutts

VICE PRESIDENT STACY GARCIA, CAM

MANAGERS REPRESENTATIVE JUDITH STRONG, CAM

IT’S THE LAW Six Rules for Online Fair Housing Compliance

Association News

PRESIDENT ELECT TAMMY LEE

IMMEDIATE PAST PRESIDENT LINDA MASON, CAPS, ARM

FEATURE ARTICLE Holiday Habits That We All Need To Know

NOW FEATURING Lighthouse Property Management Group

PRESIDENT SHELLEY JAMES, CAM

9

MANAGEMENT DIRECTORS REBECCA BRITT STEPHANIE BURNS, NALP, CAM DIANE CATHEY, CPM JO ANNE CORBITT, CPM BROOK KEEN, HCCP ANDREW KLAHN, CAM KELLY LUCKY LISA SWICK , CAPS ZAC WARD ABBY WITTENMEIER MAINTENANCE DIRECTORS JEFF BECKER RUSTY GUILLIAMS, CAMT II, CPO ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS JANELL MAYO, CAS AMY LEONARD DWAYNE RAWLS, CAS MDHA REPRESENTATIVE NORMAN DEEP LEGAL ADVISOR WES HALL EXECUTIVE DIRECTOR DIANE CARTER EDUCATION & MEMBERSHIP SARAH SMITH FINANCE LAURIE LAGUNA STATISTICS CONNIE MORRIS MARKETING, MEETINGS & EVENTS DANIEL SIRCY

About the Cover LIGHTHOUSE PROPERTY MANAGEMENT GROUP Photo Compliments of Penny Rawls Photography

ACTIVE PAST PRESIDENTS MARY BRADLEY BRAD CATHER, CPM, HCCP, SHCM KIRBY DAVIS JACKSON DOWNEY FAYE ELLIS, CPM ANDY GASS, ARM BARBARA HAYNES CHARI LEWIS, CAM, CAPS LINDA MASON, CAPS HAROLD MORRIS NANCY MORRIS, ARM LINDA PAGE, CPM, ARM ELLEN PARKER RITA WILKINSON, CPM, ARM JOYCE WOLFE, ARM


FEATURE A RT I C LE

Holiday Habits That We Need To Know Keep the season bright and your residents in sight!

IF YOU ARE TELLING YOURSELF that this time of year is the time that things

slow down a little bit around the office, you should think again! While the traffic trend may be a little slower through the winter months, you can keep your staff active and focused by changing gears towards resident retention. The holiday season is always a time of thoughtfulness and sharing, so here are a few ideas that demonstrate how we can take a little extra time and energy to keep our residents’ needs in sight and make their season a little brighter:

Take your gift wrapping station a step farther.

By providing your residents with a space to wrap and organize their gifts, you are providing an extra amenity at minimal cost. Take this amenity a step farther by giving them a place to hide the presents! Use any vacant storage units you may have on site by turning them into Santa’s secret hiding place. Better yet, turn it into a rent payment incentive and offer anyone who pays rent on time free present storage for the month of December. Take inventory of any items they want to hide, have them sign off on the items and hide them away until it is time to put them under the tree.

Make your office Christmas tree decorating a community effort.

Purchase affordable clear ornaments from the craft store and keep small sheets of Christmas-themed paper in the office. When residents visit to pay rent or submit a work request, ask them to write a Christmas wish or a blessing on a piece of paper. Then put the paper in a clear ornament and hang it on your tree. When you host your resident event for the month of December, everyone will be able to see all the wishes and blessings that were added to the tree, which will create a warm and pleasant sense of community.

Keep a holiday travel calendar.

Know who is going to be out of town at what time and offer to water plants, feed the fish and take this opportunity to leave a special gift in the apartment. These things do not take a lot of time, but the effort made is very much appreciated by your residents. Shop online or visit Pinterest for ideas on how to create small gifts for little to no money. All it may take is a few marshmallows dipped in chocolate with red and green sprinkles added and put in a small cellophane bag as a way to make hot chocolate a little more indulgent to make a very nice gift to leave for their return home.

Make your office a resource for holiday shopping.

Here is the perfect time for your office staff to use social media for a useful purpose! Get on every store’s Facebook page and Like the page or sign up for their emails. Create a separate email account for your community to give to store websites—that way all the emails for coupons, sales and specials go to one place. Then you can pass this information on to your residents. Create a Christmas shopping resource board in the office that your residents can check for the latest sales information that you obtain through Facebook updates and the email lists that you sign up for in the office.

Don’t let cost be a reason to not express your gratitude.

The holiday season is a time to be thankful and show your generosity. Generosity doesn’t have to mean that you spend a fortune. Create an e-card or get creative with your Facebook page to show your appreciation to your residents. Create a 12 Days of Christmas theme and create a post each day that tells your community something you are grateful for or a reason why your community is a wonderful place to call home. Keep the season bright through your expression of gratitude for those around you. BY KELLY LUCKY, THE FALLS @ 109 4

I hope these tips help to open the door to more creative ideas. We can all make Christmastime a very special time by taking the lead in our communities and spreading a positive, loving attitude. Merry Christmas to you all and cheers to another wonderful year ahead!

G NAA NEWS & EV EN TS


A SS O C I AT E S APPRECIAT IO N NIG HT

Cosmic Bowling T H URSDAY, NOVE MBE R 14 5 : 0 0 - 8 : 0 0 PM DAVE & B U ST E R S

5 4 0 O P RY M I LL S DR IVE • NA SH VIL L E , TN APPETIZERS & DRINKS INCLUDED Presented by GNAA Management & Community Members in honor of the dedication and support of our GNAA Associate Members

Complimentary for Associate Members The GNAA Associates help fund GNAA luncheons, meetings, Annual Golf Tournament, Trade Show, Banquet, educational seminars, scholarships, GNAA publications and so much more!

Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

Professional Service with a Personal Touch

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement

Permanent Full Time Placement • Shopping Services Dwayne Rawls Guaranteed (615)T860-5411 • Mobile 533-8474 H A NK YO U FO R YO UR S UPPORT OF TH E GN A100% A ASatisfaction SS OCI ATES ! Fax 860-1004 RE M EMBER A MEMBER! Monday-Friday 9-6 399-4747

Wheeler, Inc.

3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

fax 399-0888

VI DOZIER, Owner/Operator

GN AA N E WS & EVEN TS

5


L EG A L SE M I NAR

HIGHLIGHTS

Cindy Valdes, Alicia Lee & Sandy Snook, Piccadilly

Shelby Walls & Sholonda Davis, First Cumberland Properties

Renee Waddell & Laura Kinnan, Village West; Alicia Flores, Volunteer Properties

Nikki Hedgepath & Rob McCroskey, Deerfield at Providence

Stephanie Burns, Ashley Monroe & Brittany Crowder, NTS Development

Amanda Johnson, Vita Property Management; Kelly Crabtree, The Falls@109

6

G NAA NEWS & EV EN TS

Stacey Sparkman & Lisa Swick, Bell Partners, Inc.

Marla Hibner, A.H. Johnson; Tessa Saunders, Premier West; Tera Craig, Candlewood; Jamille Wilford, Jackson Grove

Judith Strong, RAM Partners; Thomas Wilkerson, Ashton Brook

Delia Cooke, Milestone Management; Henry Carter, Carter Realty Advisors, LLC

Gary Rubenstein, Schulman, Leroy & Bennett, P.C.; Angelita Fisher, King & Ballow Law Offices

Rima Taylor, Hickory Creek; Jamille Wilford, Jackson Grove; Keenan Humphrey, Hickory Creek

Jana Dempsey, Hamilton Station; Karen Hilton, Gross Builders


I T’S TH E LAW

Six Rules for Online Fair Housing Compliance DO YOU HAVE A COMPANY WEBSITE? If so, is it ADA compliant? How

about a Facebook page? Do you “friend” residents? While the use of social media may be inexpensive and far reaching, it is also fertile ground for fair housing and other legal violations. Following these six rules will help you comply with fair housing and other laws when using online media.

If It Is Not Legal in Print, It Is Not Legal Online

The fair housing rules governing the use of words, phrases, pictures and human models apply to online communications, social media and websites the same as they apply to print media. Be careful where you post and what you are posting. Additionally, you still need to be truthful. What you say about your property must be true—or it is false advertising. What you say about others must be true—or it is libel. Finally, it is also important to follow all trademark and copyright laws. Do not post someone else’s trademark or copyrighted materials without knowing the rules.

Websites Need to Be ADA Compliant

The Americans’with Disabilities Act requires accessibility for “places of public accommodation.” Places of public accommodation include websites. Examples of website barriers might include hard-to-read text; use of PDF exclusively; no telephone or e-mail contact information or links that cannot be accessed without a mouse. These are only a few examples of things that may make a website inaccessible to a disabled applicant or resident. You can find out more at www.w3.org/WAI/Resources/.

Get Waivers for Photos

If you are taking pictures at the annual July 4th cookout and plan to post them on your website, be sure to obtain a release from all those in the picture…including employees. If they are recognizable in the picture, get a release. Companies should not use another person’s image without their permission.

Don’t Reward People for Compliments

If you are allowing people to blog on your behalf or write favorable reviews for your property, you should not reward them unless it is fully disclosed that they are being compensated for their comments. If you compensate in some way without a full disclosure, you may be violating antitrust laws. Compensation can be anything from offering them reduced rent, favorable lease terms, gift cards, or even a paycheck.

Don’t Get Too Friendly

Oftentimes accepting a resident or applicant as a “friend” on your social media pages allows them to post comments or pictures to your website, Facebook page or blog. This may spell trouble. How are you going to handle posts that are inappropriate or unlawful? What about those who may make a derogatory comment about the property? It is better not to “friend” a resident or applicant. That way, they cannot post comments, questions or complaints on your social media pages.

Implement Safeguards

Taking proactive steps before you begin using social media is the best way to avert trouble. First, make sure you know the medium in which you are working. If you are on Facebook, for example, know what the privacy settings are and use them wisely. In fact, you may want to use a setting that prohibits anyone but a company employee from positing on the website. Next, assign someone to oversee, update and respond to online questions, posts and comments. Make sure they are responding regularly and that they know fair housing laws well enough to respond correctly. Last, you should have a company social media policy that outlines fair housing rules and informs employees about what they can and cannot post online. BY ANGELITA FISHER, KING & BALLOW

In sum, remember the more control you have over a website, blog, etc., the more liability you have for the content. If you have control, take control and use it to ensure there are no fair housing violations or other legal violations. GN AA N E WS & EVEN TS

7


G EN E RA L M EMB E RSHIP ME E T ING

H IG H LIG H TS

Rusty Guilliams, Oakwell Farms; Janell Mayo, HD Supply; Tamra Jones & Cheryl Hubert, Simple Surface Solutions

Paul Gervais, Gervais Electric, Inc.; Brent Hogue, Renovia Services; Amy Leonard, Valet Waste

Sarah Thompson, Park West at Hillwood; Holli Holmes, Sherwin Williams-Paint Division; Stacy Wampler, Elite Flooring

Mel McCardell & Joseph McCardell, Southeast Welding & Construction

Mark Darnell, Apartments.com; Krystal Reasonover, City View; Diane Mason, Eleven North

Go Getters: Pam Lavender, For Rent; Kim Sullivan, Apartment Finder of Nashville; Dwayne Rawls, Wheeler, Inc.; Rebecca Britt, Biltmore Place

Shelley James, Riverstone Residential; Joe Lacher, Crichton/Brandon Insurance Group

Stephanie Burns, NTS Development; Dwayne Rawls, Wheeler, Inc.; Rusty Guilliams, Oakwell Farms

8

G NAA NEWS & EVEN TS

Bridget Opfer, Contractors, Inc.; Jacque Goar, TruGreen

Welcome New Members!

Bethany Gant & Christina Stowe, Trojan Labor; JoAnne Corbitt, Colliers International

Gross Builders, September Featured Management Company


I N S I D E N A SHVI LLE

The Cupcake Collection The Sweetest Spot in Germantown IF YOU TURN ONTO 6TH AVENUE between Monroe and Jefferson

BY DR. CARMEN APRIL

Streets in the Germantown neighborhood of Nashville during lunchtime, you are likely to see a line of sugar craving cupcake lovers waiting for some of the best cupcakes in Nashville! Mignon Francois, owner of The Cupcake Collection, starts mixing up fresh ingredients between 4:30 and 5:00 every morning. Since she and her husband A. E. Francois are the only two people who know her secret cupcake recipes, she has no choice but to hit the ground running this early every morning to crank out delicious cupcakes for the hundreds of customers who walk through her doors every day! As much as I absolutely love each and every flavor of cupcake at The Cupcake Collection, I love Mignon’s story even more. It is a story of perseverance, dedication and trusting God to start her bakery in spite of the fact that prior to starting The Cupcake Collection, Mignon burned almost every dessert that she baked! The Francois family, originally from New Orleans, moved to Nashville some years ago to follow a job opportunity for Mignon’s husband, A. E. Francois. Shortly after arriving in the Music City, A. E.’s job fell through. Without any family or other opportunities here at the time, the family struggled. There were times when the family’s electricity was cut off because they could not pay the bill. However, it was through much prayer and reflection that in the middle of the night, God gave Mignon the idea for The Cupcake Collection. As Mignon prayed for what she could do to help her family, each and every night she was awakened at exactly 3:17 a.m. She wasn’t quite sure what this meant but, she decided to get out of bed each time and read chapter 3 verse 17 of each book in the Bible. “It began to be so clear to me the things that God wanted to say and the direction He wanted me to go,” Mignon says. It was through this reading that she heard God speak to her and tell her to have a bake sale. “You need to have a bake sale. You need to make cupcakes.” She thought, “A bake sale? God, I don’t know how to bake!” She talked it over with her husband and they decided to trust God by starting a bakery. Initially, the plan was for two of their daughters, who are great bakers, to do all the baking. Mignon, who holds degrees in psychology, journalism and photography from Xavier University in New Orleans, would handle the business aspects of the bakery. They planned to sell the cupcakes out of a window on the front porch of the family house on 6th Avenue. Quickly realizing that they would need more space to run the bakery, Mignon’s husband agreed to give up his “Man Cave” for what is now The Cupcake Collection. It’s hard to imagine that as busy as the The Cupcake Collection is now, there were days in the beginning stages of the business that Mignon was only selling a couple of cupcakes per day. She and her children were walking throughout the Germantown neighborhood with flyers and cupcakes to spread the word about these fabulous sweet treats! Some of the neighboring restaurants also showed their support by patronizing the bakery and allowing Mignon to leave marketing material in their restaurants for customers. Fast forward to 2013. Mignon will attest to the fact that her reality is now much different than it was five years ago when she started The Cupcake Collection. She no longer has to worry about the lights being cut off because of the inability to pay the bill and speaks to numerous groups about her entrepreneurial success. She has been honored with numerous awards including being named Nashville’s Sugar Queen two years in a row, received TSU’s Women of Legend and Merit Award, and was most recently named a Nashville Business Journal Top Forty Under 40 Award Winner. Even with all this success, she is the first CONTINUED

GN AA N E WS & EVEN TS

9


to reiterate that “it’s not me but the God in me” that keeps The Cupcake Collection running so well. “Why do your cupcakes make people so happy?” I asked. “There are prayers in them!” Mignon says. Each morning, before the doors of The Cupcake Collection open to the public, the team prays. They pray for each and every customer who will come into their presence that day. As if the delicious flavors such as Wedding Cake, Sweet Potato, Red Velvet, Strawberry Lemonade, Key Lime and Strawberry aren’t enough to make your mouth water, knowing that they are homemade and made fresh every morning with no lard or shortening is also comforting. I’ve never had strawberry cupcakes as good as those at The Cupcake Collection! Once you stop in to enjoy a fresh, moist, decadent cupcake from the little purple bakery on 6th Avenue, I think you will agree with me that there is something very special about the sweetest spot in Germantown! You can find The Cupcake Collection online at www.thecupcakecollection.com and in person at 1213 6th Avenue N., Nashville, TN 37208. Reprinted from Mocha Market Dr. Carmen April is the Creator/Blogger of Dinner With Nerds, an online blog featuring Restaurant Spotlights as well as interviews with professional, successful people over dinner. You can find the Dinner With Nerds Blog online at www.DinnerWithNerds.com.

CONSISTENTLY BRILLIANT DISPLAYS! Set your property apart this season - have brilliant seasonal flower beds designed, installed, and maintained by trained professionals for one affordable price.

GUARANTEED! Call Mike Waters today at

(615) 373-0722 “Exterior seasonal flowers are our ONLY business”

Integrity, Communication, Quality. Since 1991, Sharp & Robbins Construction, LLC has provided a comprehensive array of building services, including all types of restoration, renovation, and new construction for apartment communities. Our continued success is the result of our dedication to complete customer satisfaction. To maintain the highest levels of customer care, we have developed a project management system that focuses on communication, attention to detail, and personal accountability. Effective communication is the key to fulfilling customer expectations. Our experienced project managers and field superintendents stay in close contact with customers regarding the progress of each project, and respond quickly to questions and concerns. Integrity, Communication and Quality are the guiding principles for all we do.

Corporate oFFICe 8046 N. Brother Blvd., Ste. 104, Bartlett, tN 38133 127 Franklin rd., Ste. 216, Brentwood, tN 37027 toll Free: 800.613.9279 phone: 615.244.3226 www.sharprobbins.com

SHARP & ROBBINS CONSTRUCTION, LLC

10

G NAA NEWS & EVEN TS


N OW FEATUR I N G

Hallmark

Caspian Hills

Cedar Pointe

LI GHTHOU SE P RO PE RT Y M ANAGE ME NT GRO UP was formed from a desire to build a professional result-oriented real estate management company. Lighthouse features a company profile that offers a host of management services including performance-based management, consulting, marketing, statistical research, maintenance and energy management. Combining contemporary management strategies with modern communications allows achievement of our primary objectives: Maximizing investment returns while insuring long term property appreciation. Teamwork, a priority at Lighthouse, allows for immediate decisions that are intrinsic to our style of management. Here, more than any other area of real estate, our team’s interpersonal communication and cooperation makes the difference. Lighthouse Property Management Group, an experienced, dedicated and fully-integrated property management company, is recognized by investors as a proven commodity, especially in the segment of the industry that specializes in providing Affordable Housing. While pursuing our mission to provide quality affordable housing at all price points, we remain committed to providing a desirable quality of life for our residents, enhancing the broader communities that we are a part of, providing our team members with opportunities for personal and professional growth, and demonstrating personal integrity and dedication in all that we do. The professional property managers at Lighthouse Property Management Group are dedicated to providing housing throughout middle Tennessee that allows our residents share in the “Beacon of Opportunity” that exists at Lighthouse. Lighthouse Property Management Group, LLC is among the fastest-growing property management companies in the Southeast and a recognized leader in providing quality affordable housing. In 2003, Lighthouse began managing a portfolio of LIHTC rental communities in Middle Tennessee. Lighthouse currently features an eclectic portfolio of communities in a seven state area, blending affordable housing with garden, townhome, and ranch-style apartments, plus single-family rental homes and duplexes through various conventional, LIHTC, HOME, and Public Housing programs. Additionally, we believe that comfort and convenience can be affordably-priced. Our attractively-landscaped, well-manicured communities are built to last with property amenities like swimming pools, fitness centers, community rooms, sport courts, and playgrounds. Many of our communities also feature specially-designed rental homes for individuals with special needs. Enthusiastically managing communities for our residents means more than providing a place to live—our goal is to create a sense of ownership and pride in the community. The Lighthouse team does this by providing resident services that enhance the lifestyles of our residents. Programs and services are available that may span from job training and lifeskills workshops to resident parties and community socials. Our culture is developed through the people who work with us and the residents we serve, creating both an exciting work environment and way of life everyone can call “home.” It is the Mission of Lighthouse Property Management Group to provide high quality apartment homes and an excellent living experience to working families. In addition, Lighthouse will work to provide all of its team members with employment opportunities that highlight their strengths and abilities, and allow for professional advancement and personal achievement. Lighthouse has a unique interdependent corporate structure that is designed to strengthen the efficient day-to-day operations of each rental community. In all that we accomplish, we depend on the strength of our entire team. At Lighthouse, we are proud of the teams throughout our organization, especially our on-site professionals. These front-line team members, who provide daily service to our residents, demonstrate our commitment to quality in their dedicated management of our communities. Many of our corporate team members began their careers at one of our residential communities. When CONTINUED

GN AA N E WS & EVEN TS

11


a prospective resident visits one of our communities, we want them to immediately experience the Lighthouse team’s professionalism and commitment to customer Park Village Paris service. With our Executive and Support Teams located at a centrally-located corporate office, our front-line teams know that support is always nearby. With years of combined experience, these teams work behind the scenes to support, assist and train our field personnel in a variety of property management topics—including human resources and recruiting; budget control and finance; physical and landscape maintenance; computer operations; marketing and leasing; time and risk management; program compliance; fair housing practices; and supervision and management. The tight integration of these teams combines for a winning combination, insuring the successful operation of all of our communities. It all boils down to a common goal: to meet and exceed our customer’s expectations. That’s where Lighthouse makes a difference. Community members such as law enforcement officers, emergency response personnel, educators, local civic employees, the disabled and seniors, just to name a few, can benefit from communities that we manage due the widening gap between income and housing costs. Within these communities, developers and city officials have the opportunity to provide high-quality housing for people of all economic levels while enhancing the neighborhoods that they have become a part of.

Rutherford Pointe

12

G NAA NEWS & EVEN TS

Portfolio Listing

Angela Apartments – Gulfport, MS; 60 units Austin Park Place – Memphis, TN; 71 units Autumn Hills - Ripley, TN; 110 units Beverly Hills Homes – Hattiesburg, MS; 30 units Blossom Apartments – Jackson, MS; 72 units Campbell Apartments- Hattiesburg, MS; 30 units Caspian Hills Apartments – Fairview, TN; 88 units Cane Creek – Memphis, TN; 124 units Cedar Pointe – Columbia, TN; 112 units Elmwood Homes – New Orleans, LA; 40 units Families First II – West Memphis, AR Green Meadows Apartments – Murfreesboro, TN; 112 units Hallmark at Bellevue – Nashville, TN; 90 units Hallmark at Columbia – Columbia, TN; 64 units Hallmark at Crestmoor – Hartselle, AL, 40 units Hallmark at the Park – Nashville, TN; 90 units Hallmark at Garden Parkway – Tuscaloosa, AL; 92 units Hallmark Phenix, Phenix City, AL; 56 units Hallmark at Jeffersonville – Jeffersonville, IN; 80 units Hallmark Mobile – Mobile, AL; 92 units Hallmark Selma – Selma, AL; 56 units Hallmark Station – Nashville, TN; 66 units Hallmark Talladega – Talladega, AL; 56 units Harold E. Ford, Sr. Villas – Memphis, TN; 72 Units Horizon Apartments – Jackson, MS; 64 units Indiana Homes – New Orleans, LA; 60 units Lakeview Manor – Memphis, TN; 152 units Levi Landing – Memphis, TN; 32 units Lyons Ridge Apartments – Memphis, TN; 102 units Madison Place Apartments – Jackson TN; 80 units Marabella Estates – Canton, MS; 71 units Millington Oaks Apartments – Millington, TN; 171 units Orleans Place – New Orleans, LA; 60 units Park Village Paris – Paris, TN; 80 units Parkway Commons Apartments – Memphis, TN; 80 units Peaks at Bells Ferry – Acworth, GA; 248 units Pointe Clear Apartments – Jonesboro, GA; 230 units Portland Courtyard Apartments – Portland, TN; 72 units Richmond Place Apartments – Memphis, TN; 100 units Rutherford Pointe – Lavergne, TN; 130 units Rutherford Woodlands – Murfreesboro, TN; 96 units Sunrise Apartments – Covington, TN; 104 units Valencia Villas I&II – Hammond, LA; 60 units Villages of Gallatin – Gallatin, TN; 64 units Village Homes of Gallatin – Gallatin, TN; 25 units The Village at Cypresswood – Memphis, TN; 116 units Washington Square Apartments – White House, TN; 40 units Woodlands of Jackson – Jackson, MS; 200 units


SPACE I S L I MI T ED | R E SE RVAT IO NS A R E R EQU I R E D NO CA N C EL L AT I O N S | N O R E F U ND S

ED UCATI ON A L OPPORT UN I T I E S

Investing In Your Future Certified Apartment Supplier November 12-14

9:00 a.m. - 5:00 p.m. | GNAA Training Room

Cost: $600 Presented by: Doug Chasick, CPM, CAPS, CAS, Adv.RAM, CLP, SLE, CDEI

Fair Housing

Low Income Housing Tax Credit Seminar

Fundamental & Advanced Training in LIHTC Compliance November 20-21

9:00 a.m. - 5:00 p.m. | GNAA Training Room

Cost: $199 Optional HCCP Testing: Additional $175 Presented by: Karen Graham, HCCP, CPM

for Maintenance & Management Tuesday, December 10

8:30 a.m. - 12:30 p.m. | GNAA Training Room | Breakfast Included Approved for 4 Continuing Education Credits

Cost: $75 Presented by: Angelita Fisher, Esq.

2014 Education Conference

National Apartment Leasing Professional January 21-23, 2014

9:00 a.m. - 5:00 p.m. | GNAA Training Room

Cost: $599 Presented by: Kitty Barry

Friday, February 21, 2014

9:30 a.m. - 4:00 p.m. One Century Place Conference Center

Cost: $195

T H A N K YO U TO O U R 2 0 1 3 S P O N S O R S !

EXTERMINATING COMPANY, INC. GN AA N E WS & EVEN TS

13


Election Night CONGRATULATIONS to the new members of the Greater Nashville Apartment Association Board of Directors elected for 2014. Join us for their installation at the GNAA Banquet on December 7. President: Tammy Lee, Brookside Properties, Inc. President Elect: Stacy Garcia, CAM, NTS Development Company Vice President: Diana English, CAM, ARM, HND Realty, LLC Secretary/Treasurer: Lisa Swick, CAPS, Bell Partners, Inc. Management Directors: Kitty Barry, CLK Multifamily Management; Jo Anne Corbitt, CPM, Colliers International; Andrew Klahn, CAM, Lighthouse Property Management Group, LLC; Tammy Williams, Hartmann Plantation Apartment Homes Associate Director: Jenny McClain, Apartment Guide Managers Representative: Stacey Sparkman, Bell Franklin Gateway Associate Representative: Terron Mercer, L.I.C.R.A. - Nashville Maintenance Representative: Diane Mason, Eleven North

B

Returning to the Board of Directors in 2014

Management Directors: Rebecca Britt, Biltmore Place; Stephanie Burns, NALP, CAM, The Grove Richland; Brook Keen, HCCP, Lighthouse Property Management Group, LLC; Kelly Lucky, The Falls at 109; Zac Ward, Gazebo; Abby Wittenmeier, Chelsea Place Associates Directors: Jack Abernathy, CAS, Affiliated Creditors, Inc.; Jill Carpenter, CAS, Coinmach Laundry Services; Janell Mayo, CAS, HD Supply; Amy Leonard, Valet Waste Maintenance Directors: Jeff Becker, Stewart’s Ferry; Rusty Guilliams, CAMT II, CPO, Oakwell Farms Legal Advisor: Wes Hall, Esq., Law Office of Hall & Sitler MDHA: Norman Deep Immediate Past President: Shelley James, CAM, Riverstone Residential (2013) Past Presidents: Mary Bradley, Arlington Properties (2007); Brad Cather, CPM, HCCP, SCHM, Lighthouse Property Management Group, LLC (2008); Kirby Davis, First Management Services (2002); Jackson Downey, Downey Management Co. (1984); Faye Ellis, CPM, Institute of Real Estate Management Greater Nashville (1991); Andy Gass, ARM, Timmons Properties (1997); Barbara Haynes (2000); Chari Lewis, CAM, CAPS, Lincoln Property Company (2009); Linda Mason, CAPS, Continental Property Management, LLC (2010); Harold Morris, CPM (1990); Nancy Morris, ARM, First Management Services (1996); Linda Page, CPM, Stewart’s Ferry (1998, 2005); Ellen Parker, Brookside Properties (2004); Rita Wilkinson, CPM, ARM, The Preserve at Brentwood (2003); Joyce Wolfe, ARM, Apartment Finder of Nashville (1995)

BEST COSTUME


BEST GROUP COSTUME

FUNNIEST COSTUME

SCARIEST COSTUME

MOST ORIGINAL COSTUME

Summit Property Restoration, LLC 655 N. Main Street • Goodlettsville, TN 37072 • phone 615.873.4631 • fax 615.873.4634 ryan@summitpropertyrestoration.com


Let us help your business GROW!

Make Your Membership Work For You!

Job Source

Take advantage of the special services our office can provide to you!

Broadcast Fax

Hyperlinks

Looking to hire? Post an ad on our Job Source! Only $75 for a 30 day listing.

Running a special! Have some exciting news to share with our members? Send out a broadcast fax! Send it out to the entire membership or target a specific member type. Only $100

Take your membership profile one step further by adding a hyperlink to your website! $140 for the year!

What are you waiting for? Call us today! 615-365-3047

november

Sunday

Monday

3

Tuesday

5

4

Daylight Saving Time Ends

Wednesday Thursday Friday

Associates Luncheon

Saturday

1

2

8

9

15

16

22

23

29

30

Education Committee* 8:30am

Membership Committee* 10:30am

6

7

Hermitage House 11:30am

Membership Connection* 11am - 1pm

NAA Assembly of Delegates

10

11 Veterans Day

12 Certified Apartment Manager (CAM)* 8am - 5pm

CAM*

Nov. 13-14 8am - 5pm

13

Managers Luncheon* 12pm

17

18

19 Board of Directors* 9am

20

Low Income Housing Tax Credit Seminar* 9am - 5pm

Maintenance Luncheon

Banquet Committee* 9am

14

Budget & Finance* 10:30am

Associates Appreciation Dave & Buster’s 5-8pm

21

Low Income Tax Credit Seminar* 9am - 5pm

Hermitage House, 12pm

24

25

26

Statistics Committee* 8:45am

16

GNAA NEWS & EVEN TS

27

28

Thanksgiving

GNAA Office Closed

GNAA Office Closed

*at GNAA office


GREATER NASHVILLE APARTMENT ASSOCIATION

2014 EDUCATION

CONFERENCE

educate inspire motivate

February 21, 2014 One Century Place Conference Center 26 Century Boulevard, Nashville TN 37214 Registration 8:30 a.m. Conference 9:00 a.m. until 4:00 p.m.

$195 per person

Coffee Break and Lunch Included 5 Continuing Education Credits

www.nashvilleaptasn.org phone: 615-365-3047 fax: 615-365-3571 2 International Plaza, Suite 201, Nashville, TN 37217

GN AA N E WS & EVEN TS

17


M A N AG E RS NE WS

N OVE M B E R LU N C H EON

Make a Wish

When: WE DNE SDAY, N OVE M B E R 1 3 | 1 2:0 0 P.M. Where: GN AA | TWO I NTE R NAT IO NAL PL AZ A, SUIT E 201 | NASH VIL L E , TN 372 17 Presented by: B E T H TO R R E S , CEO, M AK E A W ISH FO R MIDDL E T E NNE SS E E

Special Thanks to our Sponsors:

Sharp & Robbins Construction, LLC | Summit Property Restoration, LLC | Wheeler, Inc. Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

CAM C L A SS 2013 Certified Apartment Manager Students

24/48 Service

Kelly Lucky, The Falls at 109; Tammy Lee, Brookside Properties, Inc.

772.3234 getagripinc.com

615

Before you get going on your remodel, Get A Grip. Call us today!

18

G NAA NEWS & EVEN TS


M A N AG E RS NE WS

OCTOB ER MEET IN G H IG H LIG H TS

Carole Connell, Melanie Boyles & Andrea Logan, Apartment Guide

Mindy Angst, Hillwood Pointe; Taura Jones, Simple Surface Solutions, Inc.; Angie Blood, Creekstone; Tracey Crowe, Blackstone-Lee

Rebecca Britt, Biltmore Place; Joyce Wolfe, Apartment Finder of Nashville

Sharon Jones, Nina Mays-Hook & Lauren Hartstern, MAA

Alissa Borena, The Cumberland; Stacy Wampler, Elite Flooring; Stacey Sparkman, Bell Franklin Gateway; Sandy Snook, Piccadilly; Andrew Klahn, Lighthouse Property Management Group, LLC

Gail Moore, Reliable Roofing, Construction & Repair Service, Inc.; Ruth Daniels, Associa Morris Property Management, Inc.

It’s not just about

FLOORING. TENNESSEE • GEORGIA ALABAMA • NORTH CAROLINA Online Ordering • Pro-rate Calculator Budgeting & Tracking Carpet • Vinyl • Sub-floors • Ceramic Tile VCT • Hardwoods • Laminate Next Day & Same Day Service NASHVILLE KNOXVILLE

It’s so much more. Because you’re not just a client; you’re a friend. That’s the philosophy that’s guided our growing family for 25 years. New look. Same smart focus.

615.871.0001 865.247.6552 GN AA N E WS & EVEN TS

19


ASS O C I AT E S NE WS

N OVE MB E R LU N C H EON

King’s Daughters Day Care When: WE DNE SDAY, N OVE M B E R 6 | 1 1 :3 0 A.M. Where: HE RMI TAGE HOU SE SMO RGAS B O RD 3131 LE BAN ON ROAD | H E RM ITAGE , T N 37076 | 61 5.8 8 3 .9525 Cost: $20 PE R PE R SON Presented by: D I A N A E N G L I S H, CA M, H ND RE ALT Y, L LC Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

20

GNAA NEWS & E V EN TS


ASS O C I AT E S NE WS

Jill Carpenter, Coinmach Laundry Services; Marisa Macri, MM Promotions

OCTOB ER LUN CH EON H IG H LIG H TS

Jack Abernathy, Affiliated Creditors, Inc.; Joyce Wolfe, Apartment Finder of Nashville

Terry Johnson & Judy Pickney, Comcast

Taura Jones & Cheryl Hubert, Simple Surface Solutions, Inc.

Mark Darnell, Apartments.com; Rachael Overstreet, Apartment Guide

Jill Carpenter, Coinmach Laundry Services; Jimmy King, Real Floors, Inc.

Liz Stryker, ePremium Insurance; Robb McDowall, RiteRug

Judith Hill, Director of Economic Development, Existing Business, Nashville Area Chamber of Commerce; Jimmy King, Real Floors, Inc.

Our clients have trusted us with managing their landscapes for over 25 years. We view the landscape as one of your most valuable investments, and we treat it as such. LSI is your trusted landscape advisor. We focus on maintaining, protecting and growing your landscape investment.

LSI Services Include: Grounds Management • Landscape Renovations & Enhancements • Landscape Design • Seasonal Floral Displays Irrigation & Water Wise Management • Green & Sustainable Programs • Snow Removal

Ecological Economical Ethical (615) 394-3434 www.LandscapeServicesInc.com Nashville • FraNkliN • MurFreesboro • Clarksville • ChattaNooga

GN AA N E WS & EVEN TS

21


M A I N T E N A N CE NE WS

N OVE MB E R LU N C H EON

Winter Preparedness When: WE D NE SDAY, N OVE M B E R 20 | 1 2:0 0 P.M. Where: HE R MI TAGE HOU SE SMO RGAS B O RD 3131 LE BAN ON ROAD | H E RMITAGE , T N 37076 | 61 5.8 8 3 .9525 Presented by: P H I L L I P WAY N I C K, C H ADW E L L S UPPLY Special Thanks to our Sponsors:

HD Supply | Langley & Taylor Pool Corporation | L.I.C.R.A.-Nashville Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

. . . a t u r n ke y co m p a n y t h a t can f i t al l o f your p ro p e rt y ne e ds .

C A R P E T CL EAN IN G

HOUSECLEA NI NG

PA I NT/DRYWAL L

F U L L S E R V I C E C O M P A N Y - Rest o r at i o n Co m p any (Fi re, Water, Wi nd, S m oke D a m a g e, Mo ld Rem e diatio n , Bi o - H a za rd Wa s t e C l e a n up /Di sp osa l ) as well as a Tur n K e y S er vic e fo r y o ur ever yday needs.

NASHVILLE

22

GNAA NEWS & EV EN TS

3283 FRANKLIN LIMESTONE ROAD NASHVILLE, TN 37217

(615) 360-0079 PH


M A I N T E N A N CE NE WS

O CTOB ER MEET IN G H IG H LIG H TS

Ray Hodges, Tonya Wilson & Mitch Schmidt, Total HVAC & Plumbing

Nina Mullens & Jack Mullens, Piccadilly; Melvin Tyler & Brian Hunter, South Brook

James Jones, Brentwood Downs; Jeff Garrett, Reliable Roofing, Construction & Repair Service, Inc.

Andre Washington, Allen Burton & Jerry Cantrell, Mission Priest Lake

Trishe Beirne, HD Supply; Scott Lyons & Sandra Graham, Preakness; Diane Mason, Eleven North

Rusty Guilliams, Oakwell Farms; Jamal Mercer, L.I.C.R.A.-Nashville; Terrick Reid, The Overlook

Clint Campbell, The Park at Hermitage; Jeff Garrett, Reliable Roofing, Construction & Repair Service, Inc.

GN AA N E WS & EVEN TS

23


N EW MEM B E R S APARTMENT COMMUNITIES

Hamilton Station Karen Hilton 100 Hamilton Station Crossings Lebanon, TN 37087 396 apartment homes 615-443-9003 FAX 615-443-9006 khilton@grossbuilders.com Gross Builders Note 16 Misty Bollinger 1520 Horton Ave. Nashville, TN 37212 86 apartment homes 615-298-1608 FAX 615-298-1605 pm.note16@riverstoneres.com Riverstone Residential ASSOCIATES

American Landscaping & Lawn Services Bryan Bean 863 E. Northfield Blvd. Murfreesboro, TN 37130 615-207-8561 bryanbean1@yahoo.com Landscaping services Elite Flooring Mike Moses 520 Airpark Center Dr. Nashville, TN 37217 615-574-6100 FAX 615-574-6120 mmoses@elitefloor.com Flooring services NHance Stephen Taylor 1933 Littleton Ct. Columbia, TN 38401 615-567-5510 FAX 615-567-5510 stephentaylor@nhancelocal.com Wood cabinet & wood floor refinishing

24

GNAA NEWS & E V EN TS

Perkins Construction Jeremy Perkins 102 Friar Tuck Dr. Dickson, TN 37055 615-598-1922 FAX 855-627-4700 perkins.construction@yahoo.com Pool construction, pool remodel & general contractor Provident Security, Inc. Lee Ann Ditchel 564 Rosedale Ave. Nashville, TN 37202 615-736-5981 FAX 615-736-5983 sales@providentsecurity.com Wireless security systems, fire alarm systems, CCTV & access control Southeast Welding and Construction Mel McCardell 2344 Foxworth Ct. Murfreesboro, TN 37217 615-542-4546 FAX 615-292-2452 southeastwelding@hotmail.com Welding, handrail, step installation & repair TruGreen Commercial Services Jacque Goar 543 Expressway Park Dr. Nashville, TN 37210 615-999-8225 FAX 615-867-3281 jacquelinegoar@trugreenmail.com Lawn care, weed control, fertilization, tree & shrub care GO GETTERS LUNCHEON


Moments With May Law Office M. Wesley Hall III Eric W. Sitler Nathan C. Lybarger of counsel

Thomas Patrick Wall III of counsel

223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

“OK, it’s like this. I can’t pay my rent this month, so I would like you to let me skip paying my rent for the next three months so that someday I can pretend to try to pay this month’s rent. Got it?”

TWO RIVERS ROOFING, INC. 2 0 4 W I L L I A M S AV E . MADISON, TENNESSEE 37115

(615) 865-8075 Fax (615) 865-8074

Website: www.tworiversroofing.net Free Estimates and Consultation Licensed – Insured – Bonded Serving Apartment and Property Managers throughout Tennessee NRCA Member All types of Roofing Applications Reroof / Tear-offs • Repair and Maintenance Work GN AA N E WS & EVEN TS

25


26

GNAA NEWS & E EV V EN TS


The

Pulse

GN AA N E WS & EVEN TS

27


PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

November 2013 News & Events  

November 2013 News & Events magazine published by Greater Nashville Apartment Association.

Advertisement