Issuu on Google+


G N A A N E WS & E VE NTS

2013 B oard o f D irec tors

MARCH 2013

CONTENTS

GREATER NASHVILLE APARTMENT ASSOCIATION

5

2013 EDUCATION

Features 5 6 8 10 12 22

CONFERENCE

educate inspire motivate

Friday, March 22, 2013

PRESIDENT SHELLEY JAMES, CAM PRESIDENT ELECT TAMMY LEE VICE PRESIDENT STACEY GARCIA, CAM SECRETARY/TREASURER DIANA ENGLISH, CAM IMMEDIATE PAST PRESIDENT LINDA MASON, CAPS, ARM MANAGERS REPRESENTATIVE JUDITH STRONG, CAM

2013 EDUCATION CONFERENCE PREVIEW Life is a Marathon

MAINTENANCE REPRESENTATIVE BRAD RAPPETTE

2013 EDUCATION CONFERENCE PREVIEW Customer Service

ASSOCIATES REPRESENTATIVE JIMMY KING

2013 EDUCATION CONFERENCE PREVIEW Musings of a Curious Mind

MANAGEMENT DIRECTORS REBECCA BRITT STEPHANIE BURNS, NALP, CAM DIANE CATHEY, CPM JO ANNE CORBITT, CPM BROOK KEEN, HCCP ANDREW KLAHN, CAM KELLY LUCKY LISA SWICK , CAPS ZAC WARD ABBY WITTENMEIER

2013 EDUCATION CONFERENCE PREVIEW Difficult Residents IT’S THE LAW After a Fire, Should We Save the Ashes? NOW FEATURING 2013 Education Sponsors

Association News

12

13 GOLF TOURNAMENT Register Now! 16 CALENDAR Something Special Noted on the Calendar 17 EDUCATIONAL OPPORTUNITIES Register Now! 19 MANAGERS NEWS February Luncheon Highlights 20 ASSOCIATES NEWS St. Patrick’s Membership Mixer 21 MAINTENANCE NEWS February Luncheon Highlights 24 NEW MEMBERS Welcome! 25 MOVERS & SHAKERS What’s New Among the Membership 26 2013 BEAUTIFICATION CONTEST Register Your Community Now! 27 MOMENTS WITH MAY The Adventures of May B. Knutts

About The Cover

2013 Education Sponsors Photo Compliments of Penny Rawls

MAINTENANCE DIRECTORS JEFF BECKER RUSTY GUILLIAMS, CAMT II, CPO ASSOCIATE DIRECTORS JACK ABERNATHY, CAS JILL CARPENTER, CAS JANELL MAYO, CAS AMY LEONARD DWAYNE RAWLS, CAS LEGAL ADVISOR WES HALL EXECUTIVE DIRECTOR DIANE CARTER EDUCATION & MEMBERSHIP SARAH SMITH FINANCE LAURIE LAGUNA STATISTICS CONNIE MORRIS MARKETING, MEETINGS & EVENTS DANIEL SIRCY COMMUNICATIONS & MEDIA CHELSEA COULTER ACTIVE PAST PRESIDENTS MARY BRADLEY BRAD CATHER, CPM, HCCP, SHCM KIRBY DAVIS JACKSON DOWNEY FAYE ELLIS, CPM ANDY GASS, ARM BARBARA HAYNES CHARI LEWIS, CAM, CAPS LINDA MASON, CAPS HAROLD MORRIS NANCY MORRIS, ARM LINDA PAGE, CPM, ARM ELLEN PARKER RITA WILKINSON, CPM, ARM JOYCE WOLFE, ARM


GREATER NASHVILLE APARTMENT ASSOCIATION

2013 EDUCATION

CONFERENCE

educate inspire motivate Friday, March 22, 2013

Nashville Airport Marriott • 600 Marriott Drive, Nashville, TN 37214 Registration 8:30 a.m. • Conference 9:00 a.m. until 4:00 p.m.

$195.00 per person

Coffee Break and Lunch Included

Keynote Speaker:

Matthew D. Jones

Matt Jones International

5 Continuing Education Credits

Mark Cukro

Plus One Consulting, Inc.

Susan Sherfield Mercy Housing

Jackie Ramstedt

Ramstedt Enterprises, Inc.

Lia Nichole Smith SatisFacts

Please visit www.nashvilleaptasn.org to register online or scan our quick QR Code. 4

G NAA NEWS & EV EN TS


2013 ED U CATI ON CON FEREN C E PR E VI E W

Life is a Marathon

Matt Jones, three-time cancer conqueror, shares winning strategies for personal and professional success.

GREATER NASHVILLE APARTMENT ASSOCIATION

2013 EDUCATION

CONFERENCE

educate inspire motivate

Friday, March 22, 2013

Matt Jones is a professional speaker and author. He shares his inspiring story across the country. Matt completed the San Diego Marathon and Rome Marathon after going through a bone marrow transplant and relearning how to walk. For more information visit www.MatthewDJones.com.

ON SEPTEMBER 11, 2002 my life forever changed.

At the age of 23 I was told by my doctor, “You have cancer.” After spreading to the fluid in my brain, I slipped into an unconscious state. Doctors did not think I would live. Against all odds, I recovered and had a successful bone marrow transplant. Due to brain damage, I had to relearn how to walk and from that went on to complete a marathon. Here are three winning strategies that helped me that you can use in the marathon called life:

1. Visualize Your Victory

What is your vision for your life? What do you want to do, be, and have? The first step is to be able to see your vision in your mind’s eye. Just as I lay in the hospital bed, picturing myself running a marathon, you must do the same for your vision. Once you can do that, it becomes a definite major purpose. This moves the vision from your mind to the physical world.

2. Take Action

How do you run a marathon? One step at a time. In order to fulfill your vision, you have to take action every single day. It does not matter how small it is. The key is to do something every day that moves you closer to your vision. This builds momentum. Think back to science class and inertia. Objects at rest tend to stay at rest, while objects in motion stay in motion.

3. Check Your Attitude

In order to complete a marathon, I had to have the belief it was possible. Daily I had to check the negative self-talk and the self-defeating inner dialogue, the little voice that says it is impossible. Once you have the attitude that your vision is possible, you will take the necessary action.

VISUALIZE YOUR VICTORY TAKE ACTION CHECK YOUR ATTITUDE

BY MATT JONES

Life, like a marathon, is an endurance event. It is a roller coaster with ups, downs, and surprising turns. Crossing the finish line was one of the greatest victories in my life. Through Visualizing your Victory, Taking Action, and Checking your Attitude, you will be able to cross the finish lines in your life. GN AA N E WS & EVEN TS

5


2013 ED U CATI ON CON FEREN C E PR E VI E W

Customer Service for Today’s Challenging World GREATER NASHVILLE APARTMENT ASSOCIATION

HERE’S YOUR CHALLENGE.   Every consumer has

raised their expectations for the products and services they spend their hard-earned money on.  Many small business owners are living with an outdated opinion of what real customer service is for today’s customers.  Times HAVE changed in many ways…but not for some things, such as people’s expectations of value. With today’s aggressive competition trying to compete solely on price, you may quickly be on the road to ruin for your business if you can’t differentiate between “expectations” and “advantages.” Here’s a little secret you should know: Contrary to common perception, customers will not go almost anywhere just to save a buck. You need to stand out in an overloaded marketplace by matching today’s customer’s expectations with your own business plans. This will clearly separate yourself, your business, Friday, March 22, 2013 from the competition.  So if you want to avoid getting beat up on price, stop trying to compete on price alone! What your business needs to stand out is better customer service and more satisfied customers. But don’t make it the simple “please and thank you” variety. Aim higher. Strive for fabulous, prominent, outrageously great service to set your business apart from all the others in the storage business. According to the Retail Consumer Dissatisfaction Survey, 33% of people can’t find a salesperson when they shop and 25% are ignored by associates! Furthermore, here are some other interesting facts about what the general public endures: • 96% of dissatisfied customers do not complain directly to management or owners! • 90% will just not return! • 1 unhappy customer will tell at least nine others! • 13% of unhappy customers will tell at least 20 other people, even if unsolicited! Solving customer problems quickly is an essential ingredient in reducing customer loss. Look at these customer service statistics from the U.S. Department of Labor: • 96% do not complain. • 1 out of 20 DO complain; therefore, 19 do not complain. • 9 to 10 people hear of the problem. • 10% tell 20 to 30 people about poor service. • 54% to 70% return if complaints are resolved. • 95% return if problem is resolved quickly! So what does this tell us? Most of these dissatisfied customers will defect to your BY JACKIE RAMSTEDT, competition and will share their negative experience with up to ten of their friends

2013 EDUCATION

CONFERENCE

educate inspire motivate What your business needs to

stand out is better customer service and more satisfied

customers.

CAM, CAPS, CAS, RAMSTEDT ENTERPRISES, INC. 6

G NAA NEWS & EV EN TS

CONTINUED ON P. 7


and family. However, if we listen and solve that customer’s problem, 95% will remain our customer and/or refer us to their friends. So whether you’re running a small business or a large corporation, selling dollar-store items, high-end products, or apartment homes, every customer has the same desires of satisfaction. Take a look at this top 10 list to see how your company rates in the area of customer service taken from an article from Business Pundit, “Top 10 things All Customers Want” (http://www. businesspundit.com/top-10-things-that-all-customers-want/):

1. Involvement

Customers want to feel like you care about their needs, and that you’re emotionally invested in helping them solve their problems. It’s a little easier to convey this message in a brickand-mortar setting, but online survey software can let your e-commerce customers know that you’re completely involved in meeting their needs, too.

2. Speed

If you can deliver your product faster than your competition, your customers will be more than satisfied, they will be happy!

3. Availability

Today’s customer has had enough of voicemail and automated responses. They want to know that a real person is available when they have a question or need help. Offer multiple ways for them to contact a knowledgeable representative including phone, email, fax, and live chat. If the customer is important to you, give them your home or cell phone numbers, too.

4. Courtesy

How much money would you spend if the salesperson was rude every time you visited their store? In most cases, not very much. Customers don’t expect you to put on a song and dance for them, but they do expect you to be polite and respectful.

5. Honesty

If you fail to live up to your promises, not only will you have an unsatisfied customer on your hands, but they will spread the news of your broken promise to anyone who will listen. The best practice is to underpromise and overdeliver. A customer who is pleasantly surprised will be just as eager to tell everyone about their positive experience.

6. Satisfaction

Most people aren’t shopping for a product; they’re looking for a solution to their problems. If you can solve their issue and provide satisfaction, you’ll have a customer for life!

7. Can-do Attitude

Your customer doesn’t want to hear any excuses – even if

they are valid. They don’t want to hear the shipment is delayed, the computer is down, or your technician didn’t show up for work yesterday. They want to hear that you can get the job done. Forget about excuses and problems, and begin focusing on solutions.

8. Skilled Service

Consumers look to you for expert, up-to-date knowledge in your industry. They feel like it’s part of what they’re paying for.

9. The Little Extras

Customers expect the “little extras” at no extra charge. If you nickel and dime them for every little thing, they’ll quickly decide that you’re only interested in taking their money. By adding value to the product at no additional cost to your customer, you could find your competitive edge and increase your customer base.

10. Appreciation

Who wants to spend their hard-earned money with someone who doesn’t appreciate their business? Make sure tyou offer a sincere “thank you” frequently and offer special promotions or discounts to your regular customers. If you can give your customer what they want, your success is virtually guaranteed!

MANAGEMENT

Pool Staffing Services Certified Lifeguards + Monthly Skill Reviews Facility Specific Check-In & Maintenance Policies

MAINTENANCE

Highly Trained Maintenance Pool Technicians Health Inspection Ready At All Times Quality Controls To Assure Peak Operating Capacity

CONSTRUCTION All Aspects of Pool Construction Re-plastering Tile, Concrete & Mechanical Systems SERVICE Motors, Pumps, Valves, Light Fixtures Re-plumbing Your VGB Experts! PROGRAMS

Swim Lessons Swim Team Neighborhood Parties

CHEMICALS

Offering the Best Chemicals To Keep Your Pool Safe & Sanitary

615.244.9008

www.LangleyAndTaylor.com GN AA N E WS & EVEN TS

7


2013 ED U CATI ON CON FEREN C E PR E VI E W

Musings of a Curious Mind GREATER NASHVILLE APARTMENT ASSOCIATION

I HAVE ALWAYS BELIEVED that education is the

foundation to reaching your potential, achieving goals, and living your dreams. In an ever-changing society, it is important for adults to constantly adjust to changes just to keep up, let alone move forward by taking on new demands and challenges. Adult education or professional development is an important tool to improve professional skills for work, and for improving life skills for one’s personal life. My name is Susan, and I have a curious mind. As a person who has always loved to learn, it is sometimes difficult for me to understand people who have little or no interest in learning. Why do some people love to learn while others fight it? What are their motivations or lack thereof? What motivates each person to learn is unique to that Friday, March 22, 2013 individual. Think back to when you were in grade school and high school. What was that learning experience like for you? Adults who had positive learning experiences early in life are more likely to continue to embrace education throughout their lives. If you had negative experiences in grade school, such as test anxiety, these memories, even on a subconscious level, can influence how you feel about education in adulthood. Other life experiences and cultural influences will also influence how a person feels about education. We must also acknowledge that people have different learning styles. Do you prefer to read a book, attend a live session or learn by doing? If we want to support employees in their professional development, we must consider the individual learning styles and do our best to appeal to each. A company that I worked for a number of years ago conducted an employee engagement survey. It was surprising to find out the high number of employees who said they wanted more training, especially when the company did have an education program. In digging deeper into the results of the survey, we discovered that many employees had the perception of training only as attending a class. Education and training come in many different forms and can occur nearly everywhere, if we are paying attention. It could be an education conference, a staff meeting, an apartment association event or even just a simple conversation between two co-workers. So what is to be learned from this? • Embrace all opportunities to learn. If you are given the chance to attend a class, conference, meeting, or any other type of industry event, take it! • Take responsibility for your own learning. If your company does not have a training program or if there are not funds available to send you to educational events,

2013 EDUCATION

CONFERENCE

educate inspire motivate What motivates each person

to learn is unique to that

individual.

BY SUSAN SHERFIELD, MERCY HOUSING 8

G NAA NEWS & EVEN TS

CONTINUED ON P. 9


Are you in need of a REPLACEMENT while your leasing agent is on vacation? Are you in the PROCESS OF HIRING and find yourself short-handed? Is your leasing agent OUT OF THE OFFICE due to sickness or a long-term leave?

APARTMENT STAFFING C A N

H E L P

Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area. We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and profitably during this time. Short or Long Term Temporary Placement Permanent Full Time Placement • Shopping Services 100% Satisfaction Guaranteed

399-4747

fax 399-0888

Monday-Friday 9-6 VI DOZIER, Owner/Operator

make the investment in yourself! Ask if the company will allow you time away from work if you pay for the class/conference/ event. There are also many online resources and books that you can use for self-directed learning. • Ask questions. Supervisors must create an environment where each employee feels safe to ask questions and then encourage employees to ask them! • Don’t limit yourself to professional development. Research has shown that routinely challenging your mind has benefits to our mental sharpness as we age. Take a class, read a book, go to a museum. Just do something of interest to you. Learning does not always need to have a specific objective, but in professional development, it is important that we apply what we learn. One of my favorite quotes is, “Knowledge is of no value unless put into practice” (Heber J. Grant). Ask yourself: What will you do or do differently as a result of this learning? Who can support you in making these changes? How will you know if you have succeeded? My closing message to you is to stay curious. We work in a fantastic industry and we live in an amazing world. There are new people, original ideas, and incredible experiences all around us. Whether you prefer to read about them, hear about them, or experience them, seek out knowledge and use this knowledge to reach your highest potential, achieve your goals, and live your dreams.

Our clients have trusted us with managing their landscapes for over 25 years. We view the landscape as one of your most valuable investments, and we treat it as such. LSI is your trusted landscape advisor. We focus on maintaining, protecting and growing your landscape investment.

LSI Services Include: Grounds Management • Landscape Renovations & Enhancements • Landscape Design • Seasonal Floral Displays Irrigation & Water Wise Management • Green & Sustainable Programs • Snow Removal

Ecological Economical Ethical (615) 394-3434 www.LandscapeServicesInc.com Nashville • FraNkliN • MurFreesboro • Clarksville • ChattaNooga

GN AA N E WS & EVEN TS

9


2013 ED U CATI ON CON FEREN C E PR E VI E W

There’s No Such Thing as a Difficult Resident GREATER NASHVILLE APARTMENT ASSOCIATION

I’M SURE, in reading the title of this article, your first

thought was something along the lines of, “Really? She can’t be serious.” You may even be thinking of a particular resident who you would say is the true definition of the word “difficult.” Residents are not born difficult – they do not move into your community with a ready-made chip on their shoulders. Residents become difficult when our performance negatively impacts their overall living experience. Think about that resident who you would consider to be your most “difficult.” Now think back to that person’s move-in day. Was s/he full of negativity and impossible to please? Did this person question your every move and show no trust or faith in the management team? Probably not. So what were the circumstances that led to this change? Early in my property management career, I was a part Friday, March 22, 2013 of a team that assumed the management of a large community. I learned very quickly that assuming a community also meant assuming all of the problems that came along with it. This community in particular had many challenges: little to no budget, it was not in the best neighborhood, and the residents had no faith in us because the previous management failed to resolve their concerns. We were facing an uphill battle on all fronts, but the most important was transforming how the residents felt about management. As we moved forward, any initiative or change we wanted to implement would have failed without having resident buy-in, so getting them on our side was critical. Learning to work with your most difficult residents will enhance your skill set and make you a stronger property management professional. Let the word “perform” serve as your guide:

2013 EDUCATION

CONFERENCE

educate inspire motivate Residents become difficult when our performance negatively impacts their overall living experience.

The P-E-R-F-O-R-M Standard

BY LIA NICHOLE SMITH, SATISFACTS 10

G NAA NEWS & EVEN TS

P – Professionalism: Never miss an opportunity to show the resident you are a true professional in everything you do. Remember, you are a part of a team that operates a million-dollar business, so conduct yourself and your business in that manner. E – Empathy: The successful professionals work with residents from a place of understanding, having the ability to see things from the resident’s point of view. Think of how you would react if you were in their shoes, and most importantly, acknowledge when a mistake has been made. R – Reassure: Residents need to feel and believe that we will do what we say. Be confident and realistic when working with your residents. Never promise more than you can deliver and always deliver more than you promise.

CONTINUED ON P. 11


F – Follow-Through: Notice this doesn’t say “follow-up.” Following through is seeing a task not only to completion but through to satisfaction. Once an issue has been resolved, circle back with the resident to make sure they are satisfied with the outcome. O – Overlook: One of the worst things we can do in working with a resident is to take things personally. Even if a resident makes a negative comment that attacks you personally, always respond and conduct yourself from a professional stance. R – Resolve: The end result is the beginning. Determine what resolution is going to be satisfactory for your resident and work from there. Get as close to that resolution as possible, then present the resident with what you can do for them. M – Move Forward: No matter how difficult the resident and regardless of how uncooperative they may be, harboring negative feelings about that resident will prove to be counterproductive. You will be more inclined to voice your negative opinions to other employees, thus potentially jeopardizing their abilities to work with that resident in the future. As you and your team master the PERFORM Standard, your residents will not be as difficult as first thought. Unfortunately, there are some residents who may continue to be tough to work with and you may not be able to eliminate those altogether. However, the more consistent you are in your performance, the easier your interactions with your residents will become.

P.O. Box 1125 Mt. Juliet, TN 37121-1125 Phone: (615) 758-7879 Fax: (615) 773-4791

TechLine

UNLIMITED TECHNICAL SUPPORT $125/MONTH You’ve been working on your HVAC system for 4-5 hours, you’ve replaced parts, added freon, removed freon—and it still isn’t working…has this happened to you? Give us a call, so we can help you diagnose the problem over the phone. Yes, call us while you’re working on the system. Fill out our equipment survey form and we can load the factory wiring diagrams and parts list of your equipment into our computers for better support. By signing up for a one-year program, your staff can call us with any HVAC question, and we can fax or email them any information they may need. Save time and let us help you lower your HVAC costs.

LOCAL: (615) 360-2118 TOLL FREE: (855) 264-5667 Introducing the Connect 4 Cabinets system

Apartment Products and Services



Replacement Doors and Drawers 



Door and Drawer Hardware





Granite Tops Laminate Tops

Cultured Marbles

WWW.MARKRAFT.COM GN AA N E WS & EVEN TS

11


I T’S TH E LAW

After a Fire, Should We Save the Ashes? A LEGAL DEFENSE is now being used by tenants who are defending

To cover our losses, we often have to take our claims to court.

BY WES HALL LAW OFFICE OF HALL & SITLER 12

G NAA NEWS & EVEN TS

fire and water damage cases. The defense is known as the doctrine of “Spoliation.” What is it and what should we do about it? Over the last several years, our industry has moved toward requiring that tenants purchase and maintain “renter’s insurance.” This was done in an effort to reduce our owners’ insurance premiums. It has been and continues to be a good practice that helps our bottom line. Renter’s insurance also covers the tenant’s personal property in case of catastrophe and gives landlords a deeper pocket for recovery of monetary damages for losses that are caused by the tenant’s actions. As you know, insurance companies don’t give their money away. To cover our losses, we often have to take our claims to court. Our most common claims for damages involving tenants’ insurance carriers include kitchen fires caused by the tenant’s forgetting that they have a pan pre-heating on the range, or water damage caused by a tenant’s malfunctioning appliance or a tenant’s misuse of a furnished appliance. When the case gets to court, the tenant’s, “I’m so sorry,” becomes, “It wasn’t my fault, the appliance did it!” The defendant’s attorney now asks, “Where is the appliance?” Well, it was probably removed and junked during rehab. When we remove the appliance we expose ourselves to the tenant’s defense known as “spoliation.” To avoid this defense, we must store the appliance until after we have received reimbursement for our loss. But wait, the Fire Department says it was the tenant’s fault! This is often the case. However, the tenant still has the right to bring the “spoliation” defense. If we have denied the tenant the opportunity to have the appliance inspected by disposing of it, we will possibly lose our right to recover. Storing the appliance may seem unreasonable, but it is surely necessary. In two recent cases in Middle Tennessee, recovery of the landlord’s losses has been denied as a result of this legal defense. We have discovered similar results occurring across the nation. For example, a $25,000 claim was denied because the plaintiff/landlord could not provide the subject appliance for expert examination. What if the appliance is owned by the tenant? In that situation, we should give the tenant written notice that we wish to have the appliance stored for examination, if necessary, until our claim is settled. This written notice is very important. If, after notice, a party disposes of the subject appliance, there also becomes an inference of the desire to suppress the truth. Storage of these items could be very difficult, but essential if we wish to prevail in our claim. Store the evidence until after recovery if it belongs to you. If the evidence belongs to the tenants, remember to give them written notice to save the appliance until our claim is settled. After a fire, you don’t have to save the ashes, just the evidence.


Tailgate on the Green at the Greater Nashville Apartment Association

2013 GOLF TOURNAMENT

WHEN: Friday, May 17 WHERE: Pine Creek Golf Course REGISTRATION: 8:00 a.m. CONTINENTAL BREAKFAST: 8:30 a.m. SHOTGUN START: 9:00 a.m. BARBECUE DINNER: 3:00 p.m. AWARDS & PRIZES: Following tournament COST: $125 per player - includes green fees, cart, range balls and use of practice

facility one hour prior to event. Player package includes 1 red tee, 1 mulligan, 1 putting ticket, 4 drink tickets.

Sponsorship Opportunities

Sponsorship does not include player registration. Sponsorship does include 2 food tickets. Additional food tickets are $15 per person. First-come first-serve basis. Full payment secures the sponsorship.

New This Year: Two Flights for 1st, 2nd and 3rd Place Teams More Opportunities, Same Great Prizes!

$2,500 $500 $400 $350 $250 $250

Tournament Sponsorship Beverage Carts Food Sponsor Contest Holes + $50 contest prize Putting Contest + $100 contest prize Fairway Sponsor Fairway & Contest Holes

Prizes for: Hole-In-One Closest to Pin Longest Drive Longest Putt Best Decorated Hole Best Appetizer Hole

__ Hole #1 sold __ Hole #2 sold __ Hole #3 sold __ Hole #4 sold __ Hole #5 __ Closest to Pin #6 sold __ Hole #7 sold __ Longest Drive #8 sold __ Hole #9

Please visit www.nashvilleaptasn.org to register online or scan our quick QR Code.

sold __ Hole #10

__ Hole #11 sold __ Hole-In-One #12 sold __ Hole #13 __ Hole #14 sold __ Hole #15 sold __ Hole #16 sold __ Hole #17 sold __ Longest Putt #18


General Membership Meeting

Shelley James, RAM Partners, LLC; Tamara Dickson, Downtown Partnership; John Tirrill, SWH Residential Partners, LLC; JoAnne Corbitt, Colliers International

Don Grindle, Trish Beirne, Andrea Maki & John Siegenthaler, HD Supply

Michael Barrett, Allied Waste

14

GNAA NEWS & EV EN TS

Jeff Lucas, Signature Security

Ashley Upton, CORT

Carter-Haston Real Estate Services, Inc.

Barbara Brandon & Alicia Tschiderer, British Woods

Summi Restora

655 N. Main Street • Goodlettsville, TN 370 ryan@summitprop


Stacy Garcia, NTS Development; Tammy Lee, Brookside Properties, Inc.; Kelly Lucky, The Falls at 109

Shelley James, RAM Partners, LLC

Lighthouse Property Management Group, LLC

it Property ation, LLC

072 • phone 615.873.4631 • fax 615.873.4634 pertyrestoration.com

Angelita Fisher, King & Ballow Law Offices

Diane Cathey, Continental Property Management

GN AA N E WS & EVEN TS

15


Clean Team, LLC

SPECIALIZING IN APARTMENT & MULTI-TENANT COMMUNITIES

STANDARD SERVICES • Detailed Move-in Cleaning • Carpet Cleaning • Pressure Washing • Stripping/Waxing • New Construction Cleaning • Janitorial Supplies CUSTOM SERVICES AVAILABLE • Day Porter Services • Clubhouses • Fitness Centers • Management Offices • Other common areas

Free estimates with onsite inspection Licensed • Insured • Bonded • Local References Available

cleanteamllc@aol.com P. O. Box 1602, Mt. Juliet, TN 37121 Contact: Greg Lynn 615-400-1127

march Sunday

Daylight Saving Time Begins

Monday

3

10

4

Tuesday

Wednesday Thursday Friday

Saturday

1

2

8

9

15

16

22

23

Selling to Multifamily* 8:30-10am

News & Events Committee*

5

6

9am

11

7

Community Service Committee* 9am Golf Committee* 10am

12

13

Hands-On Advanced 410-A* 9am - 4:30pm

14

Membership Mixer Dan McGuiness Pub 5:30-7:30pm

Governance Committee* 9am

Capitol Conference

17

St. Patrick’s Day

18

19

20

21

2013 Education Conference Nashville Airport Marriott

24

25 Easter

31 16

GNAA NEWS & EVEN TS

26

Board of Directors* 9-10am

27

Membership Committee*

28

29

30

9am

*at GNAA office


Space Is Limited Reservations are Required No Cancellations No Refunds

E D U CAT I O N A L O PP O RT U N I T IE S

CPO: Certified Pool-Spa Operator速 Training Program THURS DAY, A P R I L 1 8 & F R I DAY, A P R IL 1 9 8:00 a.m. - 5:00 p.m. | GNAA Education Room

CO ST: $ 3 5 0 All books included. Students will need to bring pens, notepad and calculator. The program requires an open book written exam. The exam is a pass or fail test. CPO速 certification is a five-year certification and is transferrable from state to state. For more information on the CPO速, visit www.nspf.com.

Scholar

Deadlin ship Availab e Marc h 6, 2 le! 013

HVAC Certification Course WEDNES DAY, M AY 7 & T U E S DAY, J U LY 2 3

9:00 a.m. - 4:30 p.m. | GNAA Education Room | Approved for 6 Continuing Education Credits

CO ST: $ 9 9

Presented by: SA M

CHRZ ANOWSK I, CA MT

This seminar will prepare students for the EPA test. The exam will be given during the class. The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals will be available at the GNAA office on April 8. Spanish manuals will be available. Instruction will be in English.

410-A Certification Universal R-410A Safety & Training Course WEDNES DAY, J U N E 1 9

9:00 a.m. - 4:30 p.m. | GNAA Education Room | Approved for 6 Continuing Education Credits

CO ST: $ 1 6 5

Presented by: JI M

FOX , HVAC TECHLINE

This certification is to assist in training and certification of HVACR technicians for proper safety, handling and application of R410-A refrigerant.

T H A N K YO U TO O U R 2 0 1 3 S P O N S O R S !

EXTERMINATING COMPANY, INC. GN AA N E WS & EVEN TS

17


We do the pretty stuff...

...and the not so pretty stuff

New Landscape Installation Drainage Seasonal Color Mowing Fertilization Leaf and Debris Removal Pesticide Application

Existing Landscape Renovation Railroad Ties (New & Replacement) Shrub and Tree Pruning Property Cleanup Landscape Design Irrigation Hardscape Design and Install

25+ years of Full Service Landscape Maintenance Licensed and Certified for Pesticide/Herbicide/Insecticide Application

Office 615-754-1260 Office 615-754-1260 Cell 615-708-8307 Cell 615-294-3156

www.bradshawslandscaping.com www.bradshawslandscaping.com billie@bradshawslandscaping.com chadbradshaw@tds.net


M A N AG E RS NE WS

Terry Johnson, Comcast; Jennifer Sloan, Peyton Park

F EB RUARY LUN CH EON H IG H LIG H TS

Ashley Upton & Debbie Hollis, CORT

Brittany Crowder, The Grove Richland; Ashley Monroe & Stephanie Burns, The Grove Whitworth

Stacy Garcia, NTS Development; James Cook, MarKraft Cabinets of Nashville

Jim Fox, HVAC Techline; Shea Ragsdale, West End Village

Ryan Carney, Summit Property Restoration, LLC

Krystal Reasonover, Rolling Mill Hill; Jennifer Lundie & Henry Fairley, Ferguson Enterprises

It’s not just about

FLOORING. TENNESSEE • GEORGIA ALABAMA • NORTH CAROLINA Online Ordering • Pro-rate Calculator Budgeting & Tracking Carpet • Vinyl • Sub-floors • Ceramic Tile VCT • Hardwoods • Laminate Next Day & Same Day Service NASHVILLE KNOXVILLE

It’s so much more. Because you’re not just a client; you’re a friend. That’s the philosophy that’s guided our growing family for 25 years. New look. Same smart focus.

615.871.0001 865.247.6552

GN AA N E WS & EVEN TS

19


ASS O C I AT E S NE WS

F EB RUARY LUN CH EON

St. Patrick’s Membership Mixer When: THU RSDAY, MARCH 1 4 | 5:3 0 -7:3 0 P.M. Where: DAN Mc GU I NE SS I R ISH PUB 1538 D E MON BR E U N ST RE E T NASHVI LLE , TN 37203 | 61 5. 252-1 9 9 1

Cost: $20 PE R PE R SON

Reservations are required by phone (615) 365-3047, by fax to (615) 365-3571, or by email to info@nashvilleaptasn.org. Reservation forms can be obtained at our website, www.nashvilleaptasn.org/events. Associate members will be required to pay $20 at the door. RESERVATIONS MUST BE MADE. Any reservations not cancelled 3 days prior to the event will also be billed to your account.

ASS O C I AT E S NE WS

Daryl Brown, RiteRug; Nick White, Pye-Barker Fire & Safety, Inc.

F EB RUARY LUN CH EON H IG H LIG H TS

John Simonsen, Copper Creek Electric Company; James McCollough, JaMac Solutions

Pat Dorch, Allen Printing; Stacy Garcia, NTS Development; Jack Abernathy, RentDebt Automated Collections 20

GNAA NEWS & E V EN TS

Paul Gervais, Gervais Electric; Jennifer Lundie, Ferguson Enterprises;Gail Moore, Reliable Roofing, Construction and Repair Service, Inc.

Alberto Suastegui, Real Floors, Inc.; Marisa Macri, M&M Promotions

Andy King, Enviro-Scapes, LLC; Penny Rawls, Penny Rawls Photography

Bridget Opfer, Contractors, Inc.; Cindy Hicks, CLI Plumbing

Dwayne Rawls, Wheeler, Inc.; Dana Columbo, For Rent Media Solutions


M A I N T E N A N CE NE WS

Jason Grubb & David Daniels, Valley Brook Townhomes

Randy Hollis & Troy Schmelzer, Royal Arms of Green Hills; Randy Phillips, Massman Manor

F EB RUARY LUN CH EON H IG H LIG H TS

Scott Lyons & Sandra Graham, Preakness

Javier Tome & Ricky Strickland, Dover Glen Village

John Johnson, HND Realty, LLC; Don Grindle, HD Supply

Cindy Hicks, CLI Plumbing; Troy Chamberlain, Stewart’s Ferry

Jose Ordonez & Shawn Barnes, Dover Glen Village

Chad Jackson, Sherwin Williams-Paint Division; Paul McKissick, Massman Manor

. . . a t u r n ke y com p a ny tha t can f i t al l o f y o u r p rop e rt y ne e ds .

C A R P E T CL EAN IN G

HOUSECLEA NI NG

PA I NT/DRYWAL L

F U L L S E R V I C E C O M P A N Y - Rest o r at i o n Co m p any (Fi re, Water, Wi nd, S m oke D a m a g e, Mo ld Rem e diatio n , Bi o - H a za rd Wa s t e C l e a n up /Di sp osa l ) as well as a Tur n K e y S er vi c e fo r y o ur ever yday needs.

3283 FRANKLIN LIMESTONE ROAD NASHVILLE, TN 37217

(615) 360-0079 PH

GN AA N E WS & EVEN TS

21


N OW FEATU R I N G

2013 Education Sponsors ACE EXTERMINATING CO. INC.

has been serving the Nashville and Greater Middle Tennessee area since 1988 with the highest quality standard in pest management the industry has to offer. They provide pest control and termite services that will meet all your needs and expectations. Their customer service and reliability are second to none. Ace Exterminating Inc. offers only the most effective treatments for an affordable price. Ace Exterminating Co. Inc. is fully licensed with all government agricultural agencies and carries all necessary bonds and insurance to professionally render services. You never have to worry about commitment at Ace Exterminating Co. Inc. They are members of the National Pest Control Association (NPCA) and the Tennessee Pest Control Association (TPCA). Ace strives to deliver high ethical standards and an ongoing commitment to progressive and environmentally friendly pest management. *Now offering service in southern Kentucky. ENVIRO-SCAPES, LLC is

a full service landscaping firm, owned and operated by Mark and Mike Russell, which has provided quality landscaping to the Middle Tennessee area since 1992. With more than 150 employees, Enviro-Scapes takes pride in the professional quality of the services provided to its clientele. The firm has been a member of the GNAA since 1998 and currently provides landscaping service to many apartment communities that have won beautification awards. Enviro-Scapes, LLC is grateful for the opportunity to provide services to the apartment industry and looks forward to doing so for many years. HD SUPPLY FACILITIES MAINTENANCE is a leading

distributor of maintenance, repair, property improvement and operating products. Our customers are owners and managers of multifamily, hospitality, educational and commercial properties; health care providers; and municipal government facilities. We are a one-stop shop for more than 22

GNAA NEWS & EV EN TS

27,000 products including appliances, hardware, safety items, HVAC, hospitality, health care products and more. HDS Facilities Maintenance exhibits at nearly 300 trade shows across the United States and Canada and sponsors over 63 Maintenance Mania events a year in conjunction with the National Apartment Association. We are committed to working with the apartment associations throughout the United States by supporting their charity events, trade shows and in being a part of the association by serving on their committees and boards. In the Nashville area we are here for you with six local sales/ service representatives, six dedicated delivery trucks, and a commitment to support local charities with our time and cash donations. In 1995 LANGLEY AND TAYLOR  was founded with one basic principal: “Be the leader of the pack, don’t simply run with the rest. Be an innovator, create, inspire and be original. Provide an outstanding product while we are at it.” Education and learning is one of the cornerstones of Langley and Taylor Pool Corporation.  We are always in the process of learning new technology, techniques, methods, industry standards and regulations. It is our absolute duty as an expert in our industry to pass the information on to our clientele through Certified Pool Operator courses, site specific training sessions, Center for Disease Control standards, state and county health department regulations, National Plasterers Council obtaining Certification of StartUp Technicians and Association of Pool & Spa Professionals.  Langley and Taylor Pool Corporation has established itself as not only the leader in commercial swimming pool products and services but also an expert.  This has only been achieved through extensive and an exhausting amount of self-determination to learn every facet of our industry and excel in each part. On January 10, 2012 we completed our “New Plan.” Technology, environment, energy savings, chemical research and construction methodology have all been the intense focus for over a year and a half. This spring, our clients and future clients will experience (yet again) a new dynamic in swimming pool care to continue our dedication to be the utmost authority in our field.


L.I.C.R.A. - NASHVILLE

is locally owned and owner managed on a daily basis. L.I.C.R.A. has been an active member of the GNAA since our business was founded. With both owners coming from a lengthy multi-family history, L.I.C.R.A. was formed with a goal of providing dependable, professional, convenient, cost-effective service for Nashville area apartment communities. While we originally started with turn services – painting/drywall, housecleaning, and carpet cleaning/repair – we have expanded our knowledge and certifications and are now a licensed General Contractor. In this capacity, we are able to not only assist members with making vacant apartments ready but we can be there during emergencies/loss claims and large projects (fire, water, mold, rehabs, remodels). We are thankful for the many relationships we have formed with members and their communities and look forward to continuing to serve those members as well as building new relationships! We offer 24-hour emergency service and free estimates, so keep us in mind the next time you are looking for a vendor! Remember…“One Call Does It All” and it can for you too! NTS DEVELOPMENT COMPANY is a full-service,

diversified real estate company operating in the southeastern United States with principal offices located in Louisville, Kentucky. NTS has been providing high quality developments and real estate services for 40 years. The company has extensive asset management, property development, and redevelopment experience in all real estate product types including multi-family, commercial, industrial, and residential development. Specifically, NTS has developed and/or operated over 7,000,000 square feet of commercial and residential properties and 8,000 acres of land in 11 major markets throughout the Midwest and Southern United States. These developments include: 7,700 custom home sites; 10,800 luxury apartments; 1,124,000 square feet of business center space; 3,021,000 square feet of executive office space; 2,868,000 square feet of industrial space; 831,000 square feet of retail space The current NTS portfolio includes properties in Louisville and Lexington, Kentucky; Indianapolis, Indiana; Fredericksburg and Richmond, Virginia; Atlanta, Georgia; Fort Lauderdale and Orlando, Florida; and Nashville, Tennessee. NTS employs 350 of the finest professionals in the industry who are dedicated to the management and support of these properties. THE RITE RUG CO. was

established in 1934 in Columbus, Ohio by brothers Duke and Stanley Goldberg. Today, Rite Rug remains family owned and grows into the third generation of the Goldberg family. It is the fifth largest flooring retailer in

the nation with locations in Ohio, Kentucky, the Carolinas, and now in Nashville. What sets us apart from the other floor covering companies is that we have buying power. We don’t negotiate our product price locally but on a national level. We get the best price per volume available and pass it on to our customers, which has helped them considerably with their floor covering budgets. We are here in Nashville to build relationships with the apartment community as well as surrounding Industries, with a loving, serviceable spirit. All in all, it is a win-win situation if you use Rite Rug as your floor covering vendor. Since 1989 WHEELER, INC. has been serving the community as a general contractor.  Areas of service include HVAC, roofing, and electrical work.  An active member of the Greater Nashville Apartment Association since 2001, Wheeler, Inc. specializes in multi-family communities.  Our mission is to provide high quality service at a reasonable price.  Thank you for the confidence you have placed in us throughout the years.

Professional Service with a Personal Touch Dwayne Rawls

(615) 860-5411 • Mobile 533-8474 Fax 860-1004 Wheeler, Inc.

3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

GN AA N E WS & EVEN TS

23


N EW MEMB E R S M A NAG EMENT COMPANI E S Old Dominion Management Services Adam Burdick 101 Pleasant S., N.W. Vienna, VA 22180 703-291-6353 FAX 703-291-6353 aburdick@odmgmt.com

Panther Properties Management, LLC Kristin Smialek 707 Whitlock Ave., Suite E17 Marietta, GA 30064 678-290-1956 FAX 678-290-1958 ksmialek@pantherpi.com

A PARTMENT COMMU N I TI E S Amalie Meadows Rhonda Ramirez, Property Manager 300 Kate St. Madison, TN 37115 88 apartment homes 615-865-4622 FAX 615-868-2500 amaliemeadows@live.com Sunridge Management Group Foxcroft Christy Jones 365 Paragon Mills Rd. Nashville, TN 37211 100 apartment homes 615-834-3116 FAX 615-831-1662 foxcroftapartments@comcast.net ARB Properties, LLC Integra Creek Shaun Herskowitz, Sr. Community Manager 3625 Manson Pk. Murfreesboro, TN 37129 264 apartment homes 615-867-2735 FAX 615-867-0735 integramgr@greystar.com Greystar Lincoya Bay Townhomes Diana English 3234B Lincoya Creek Dr. Nashville, TN 37214 83 apartment homes 615-953-1401 FAX 615-953-1410 d.english@hndllc.com HND Realty, LLC

24

GNAA NEWS & E V EN TS

Pine Street Flats Tammy Lee, Regional Manager 1055 Pine St. Nashville, TN 37203 296 apartment homes 615-678-4418 FAX 615-678-4506 mgrpinestreet@brooksideproperties.com pinestreet@brooksideproperties.com Brookside Properties, Inc. Regency Park Teresa Vaughan 1834 Madison St. Clarksville, TN 37043 120 apartment homes 931-648-3301 FAX 931-552-9266 regencyparkapts@bellsouth.net Privately Owned Regency Square Rose Ahern 1751 New Ashland City Hwy. Clarksville, TN 37043 168 apartment homes 931-647-3684 FAX 931-645-2077 square@regencyaptsoftn.com Privately Owned Ridgemont Place Cynthia Leon 200 Bulldog Cir. Smyrna, TN 37167 120 apartment homes 615-462-6727 FAX 615-462-6235 ridgemontpark@lincolnapts.com Lincoln Property Company

ASSOC IAT E S

CLI Plumbing Chris Hicks 1332 S. Dickerson Rd. Goodlettsville, TN 37072 615-868-5225 FAX 615-915-0147 Plumbing contractors Commercial Coatings, LLC George Bishop 9488 Waterfall Rd. Brentwood, TN 37027 615-371-0002 FAX 615-371-0000 gbishop@commercialcoatingsllc.com Paint contractors; siding contractors

De-Luxe Cleaning Service, Inc. Bek 106 Redd Ct. Nashville, TN 37211 615-400-6424 deluxecleaning10@yahoo.com www.maidnashville.com House cleaning; maid service; office cleaning Directo Distribution Tim Brown 725 Cool Springs Blvd., Suite 600 Franklin, TN 37064 615: 365-7333 Cell: 615-474-1859 FAX 615-365-7393 tim@godirecto.com Telecommunication services/pagers/phones ePremium Insurance Frank Pounds 4770 Duke Dr., #310 Mason, OH 45040 704-680-8950 fpounds@epremiuminsurance.com www.epremiuminsurance.com Risk management ICU Security Ryan Reid 128 Holiday Ct., Suite 121 Franklin, TN 37067 615-786-0912 FAX 615-786-0917 ryanicu@gmail.com Install & service surveillance systems/cameras NAI Nashville Trey Kirby P.O. Box 123 Brentwood, TN 37024 615-496-1296 treykirby@comcast.net Real estate brokers P3 Painting & Renovations Dale Pendergraft 1661 Mallory Ln., Suite 1A Brentwood, TN 37027 615-325-4101 FAX 615-325-4102 Paint contractors; roofing contractors; gutters/ repairs; concrete repair/resurfacing


New Beginnings Landscape & Design Bobby Wilson, Owner 919 Conference Dr., Suite 4 Goodlettsville, TN 37072 615-256-8873 bobby@newbeginningslandscape.com Landscape contractors/maintenance/ management; landscape installation/ design; flowers/seasonal planting; irrigation installation/maintenance; snow removal/ products

TriStar Roofing Chip Hayes 305 Powell Pl., Suite 359 Brentwood, TN 37027 615-562-4713 FAX 615-634-1643 chayes@tristar-roofing.com Roofing, siding, gutters, windows, insulation

Wright Construction Company Carla Scott 155 Space Park South Dr. Nashville, TN 37211 615-457-2506 FAX 615-457-2509 cscott@wcc-nashville.com Concrete repair/resurfacing; asphalt repair

Premier Quality Home Improvements and Repairs, LLC Louis Rosario 203 Cumberland Dr. Smyrna, TN 37167 615-751-5595 FAX 615-751-5595 premierqualityhomeimprovements@yahoo.com Market ready services (home improvements; remodel; roofing; repairs; general maintenance) Tennessee Contracting Services, Inc. Barbie Natale 127C Powell Dr. Hendersonville, TN 37075 615-590-7428 FAX 615-590-7482 jfineman1@yahoo.com Roofing contractors; gutters/repairs; siding; commercial/insurance restoration & reconstruction/repair Tennessee Protection Agency, Inc. Charles Grider 3866 Dickerson Rd. Nashville, TN 37207 615-868-2725 FAX 615-868-2736 charles@tpasecurity.com Security services (escorts; guard services – armed & unarmed; vehicle patrol services Tennessee Quick Cash, Inc. Brett Johnson, Courtney Petty 5701 Nolensville Pk. Nashville, TN 37211 615-352-2274 FAX 615-866-5364 brett@tnquickcash.com Financial services Tri-Core Ace Hardware David Teague 2710 Old Lebanon Rd., Suite 1 Nashville, TN 37214 615-232-8253 FAX 615-232-8258 d.teague@tricoreace.com Hardware supplies

New Members

MOV ERS & S H A KE R S Construct-All, LLC hired Brittany Crumby as Marketing & Business Development for its Nationwide Multi-Family and Commercial Services. Brittany implements the development strategy, handles the promotion of Construct-All’s Disaster and Construction Renovation Services along with Customer Relations. Construct-All currently has a team with over 40 years of Multi-Family experience and is locally owned and operated.

GN AA N E WS & EVEN TS

25


Greater Nashville Apartment Association

2013 Beautification Awards Contest

Announcing New Categories!

Affordable • Garden • Mid-Rise/High Rise available for each award COMMUNITY BEAUTIFICATION – Overall community appearance q Affordable q Garden q Mid-Rise/High Rise BEST MODEL – Best design and decoration q Affordable q Garden q Mid-Rise/High Rise BEST MAINTENANCE SHOP – Organization and Safety q Affordable q Garden q Mid-Rise/High Rise

Judging Dates: Last 2 weeks of June and 1st week of July

BEST FLOWERS – Design, suitability to site q Affordable q Garden q Mid-Rise/High Rise BEST CLUBHOUSE – Overall design, layout, furnishings and amenities q Affordable q Garden q Mid-Rise/High Rise BEST POOL – Overall pool appearance q Affordable q Garden q Mid-Rise/High Rise $60 separate entry fee or $250 to register for all categories Greater Nashville Apartment Association Two International Parkway, Suite 201 Nashville, TN 37217 Phone 615-365-3047 • Fax 615-365-3571

NO REFUNDS ~ NO CANCELLATIONS

PLEASE VISIT WWW.NASHVILLEAPTASN.ORG TO REGISTER ONLINE OR SCAN OUR QUICK QR CODE.


Moments With May

s in Expert and bs bathtu ops rt e t n u co ation restor

772.3234 getagripinc.com

615

3 year warranty

24/48 Service

Before you get going on your remodel, Get A Grip. Call us today!

CONSISTENTLY BRILLIANT DISPLAYS! Set your property apart this season - have brilliant seasonal flower beds designed, installed, and maintained by trained professionals for one affordable price.

GUARANTEED!

“Let’s see here. Your chart says you’re experiencing alternating hot and cold sensations. It can only be one of two things. Either you’re going through menopause, or you live in Middle Tennessee.”

Law Office M. Wesley Hall III Eric W. Sitler

Call Mike Waters today at

(615) 373-0722 “Exterior seasonal flowers are our ONLY business”

Nathan C. Lybarger of counsel

Thomas Patrick Wall III of counsel

223 Madison Street • Suite 212 • Madison, TN 37115

6 1 5 . 8 6 8 . 4 1 0 1 • Fa x 6 1 5 . 8 6 8 . 3 8 9 3

GN AA N E WS & EVEN TS

27


Two International Plaza, Suite 201 Nashville, TN 37217 615-365-3047 • 615-365-3571 www.nashvilleaptasn.org

PRSRT STD U.S. Postage PAID Nashville, TN Permit No. 380

Integrity, Communication, Quality. Since 1991, Sharp & Robbins Construction, LLC has provided a comprehensive array of building services, including all types of restoration, renovation, and new construction for apartment communities. Our continued success is the result of our dedication to complete customer satisfaction. To maintain the highest levels of customer care, we have developed a project management system that focuses on communication, attention to detail, and personal accountability. Effective communication is the key to fulfilling customer expectations. Our experienced project managers and field superintendents stay in close contact with customers regarding the progress of each project, and respond quickly to questions and concerns. Integrity, Communication and Quality are the guiding principles for all we do.

NASHVILLE OFFICE 320 Premeir Ct., Suite 211, Franklin, TN 37067 Phone: 615.224.9775 • Fax: 615.224.9798 www.sharprobbins.com

SHARP & ROBBINS CONSTRUCTION, LLC


March 2013 issue News & Events