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Dynamix Solutions Expands Services and Increases Revenues with N-central CASE STUDY


Profile Canadian-owned Dynamix Solutions offers a full range of IT services for smalland medium-sized businesses across southern Ontario. Dynamix's success is largely based on their 'Virtual IT Service', an offering where they manage every aspect of a customer's network, including consulting, monitoring, reporting, upgrading and administration.

Situation Prior to N-central, Dynamix was using a combination of tools for their service delivery. Instead of one solution, like N-central, they required three different tools to provide the services their customers needed. In addition, every network issue required a personal visit from a service representative. This was a costly, complicated and time-consuming way to conduct their business - they needed to simplify their services.

Opportunity

solutions

Dynamix "With N-central we're providing a complete 'Virtual IT Service' that is increasing our monthly annuitybased revenue by 40% and putting us on track to more than double our number of full service monitoring clients in 2004."

"We originally bought N-central to monitor our customer's networks but quickly realized there was more potential with N-central than just monitoring," said James Moutsos, President & Co-Founder, Dynamix Solutions. "N-central allowed us to proactively view notification alerts, availability reports and status indicators - all remotely. It became our eyes and ears, the component missing in our remote offering." Dynamix tailored their reports and services for each customer and delivered them without needing to travel to each customer site. All these services form Dynamix's 'Virtual IT Service'; the ideal solution for companies with either a small inside IT department or no inside IT team at all.

James Moutsos, President Dynamix Solutions

N-able MONITOR • MANAGE • OPTIMIZE

Dynamix Solutions Expands Services and Increases Revenues with N-central CASE STUDY

IT Service Provider

Fast Facts ► Partnership Level:

► Target Market: SMB

Gold

# Of Employees: ► Location: Toronto, Ontario, Canada

► Business Focus:

10


Solution Dynamix offered a one-month free demo of N-central services to their existing customers. After just a month of service, it was a "no-brainer" for them to sign on permanently. By viewing a report of their network activity, customers instantly saw the valuable service they were receiving

from Dynamix and had even more confidence that their networks were being serviced seamlessly.

Benefit "Speed, reliability and efficiency are essential components of our business and N-central is the solution that helps us deliver it all," said Moutsos. Dynamix has streamlined their service offerings to remotely support their growing client base. With assistance from N-able's business and technical training, Dynamix is well on its well to increasing its monthly annuity-based income by over 40 per cent.


Dynamix Solutions Expands Services and Increases Revenues with N-central