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Bernadette Aggen 150 Font Blvd. Apt. 10M San Francisco, CA 94132 Cell : 702.218.5262 Email Objective: To gain employment with an innovative and creative firm, to make optimum use of my extensive hospitality/staffing industry knowledge, management experience and excellent customer service history. Skills: Fluent Spanish speaking. Strong PC knowledge. Over 25 Years experience in Food & Beverage include the following skills: ~Administrative/HR~ Office management~ employee management~ vendor management~ systems management~ Exec. Asst .to CEO/Pres. Staffing~ Mass recruiting~ headhunting~ direct hires~ employee hiring documentation~ orientation~~ employment laws (CA & NV) ~ taxes~ workman’s comp~ unemployment~ employee benefits~ payroll FMLA~ COBRA~WOTC~HIPPA~ Accounting~ A/R A/P~ full charge bookkeeping~ collections ~ Systems, operation, safety, corporate, sales and harassment training~ Excellent administrative and customer service skills. ~Hospitality~ PMS installations (property management systems ~ POS installations (point of sale systems installations) Hotels~ Casinos~ Resorts~ Airports~ Stadiums~ Restaurants~ Cruise Ships Worldwide Operations~ including F & B management~ hotel management~ restaurants~ club management~ general management dept management: to include sales and marketing~ front desk~ banquets~ retail~ in-room dining~ spa~ security~ housekeeping~ Multi unit start up & management~ corporate training~ full P & L including: inventory~ labor/food costing~ reporting~ purchasing~ implementing/setting policies/ procedures ~ staffing/ dismissals ~ loss prevention scheduling~ certified OSHA /MSDS trainer ~ sales and marketing~ promotions. ~Technical~ Computer ~ web savvy (expert level) online & social media~ e-discovery Programming~ networking~ system & network administrator~ POS and PMS systems installations including: Micros, Fidelio, Opera, Squirrel, Aloha and more~ systems interfacing~ reporting~ accounting~ telecom systems~ DOS~ Windows~ UNIX~ MAC~ Hardware/ software: Accounting including: Quickbooks~ Great Plains CRM’s including: Netsuite~ Sales Force~ Employee management systems including: PeopleSoft~ TempWare~ Avionte~ most software’s including: office suite (expert)~ Hardware including: remote dial up support (TCP/IP) ~ data runs~ data/voice cabling & power specs. ~Sales & Marketing~ Account executive~ Hunter~ B2B sales~ account management~ lead generation~ cold calling~ full cycle sales~ goal attainment~ proposals~ contract negotiation~ credit approval/terms~ CRM systems~ lead database management and reporting~ coordinate trade shows, seminars & travel~ marketing coordinator~ targeted mass mailings~ sales incentives ~ revenue forecasting & reporting ~ product marketing announcements ~ press releases ~ manage sales forecasting reports ~ call activity reports ~ create/ standardize documents~ networking, building relationships. ~Entertainment~ Contract negotiation (showroom, club, corp. functions)~ advertising and promotions (cross/ radio/tv/cable/ print/etc.) sponsorship~ talent scouting/booking~ performance schedules~ technical rider~ sound/ lighting~ video/ audio requirements and production~ ticket sales~ large event staffing.



Cal State Poly Pomona 3801 W. Temple Ave. Pomona, CA 91768 Phone 909.869.7659 Hotel / Restaurant Management


Evergreen Valley Community College 3095 Yorba Buena Road San Jose, CA 95123 Phone 408.258-9400 Business


Santa Teresa High School 6150 Snell Ave. San Jose CA 95123 Phone 408.578-+9700 Required Subject


2004-present CornerStone Staffing ~ Western Region Account Executive (CA & NV) Western Regional Operations Manager (CA & NV) 7041 Koll Center Parkway Suite 200 Pleasanton, CA 94566 Phone 702.878.5885 Jeff Stone - Larry James –Owner 2003-2004

Staffmark Inc. ~ Hospitality Division Director 501 S. Rancho Dr. Suite G45B Las Vegas, NV 89106 Phone 702.598.0096 Damon Johanson –Branch Manager

2000-2003 Manager

Showroom at the Venetian Hotel & Casino / Club C2K~ General H & H of Nevada LLC 3355 Las Vegas Blvd. South Las Vegas, NV 89111 Phone 702.210.4393 Scott Iwamoto Owner


Simi West Inc. Grand Vista Hotel ~ Food & Beverage Director 999 Enchantment Way Simi Valley, CA 91111 Phone 805.984.5000 Tin Lasure General Manager


Mills Corporation- FoodBrand LLC ~ P.O.S (Point of Sale) IT System Administrator (National rollouts) 340 N. Westlake Blvd, Suite 115 Westlake Village, CA 91362 Phone 818.519.5536 Mike Drew Director of IT


MICROS Systems, Inc. ~ Fidelio

Sales and Marketing Coordinator - LA District (1997-1999) Programmer/Installer/ Trainer - Major Accounts Division (1990-1997) 2700- 3700-8700-9700- Opera 12000 Baltimore Ave. Beltsville, MD 20705 Phone 301.210.8000 1989-1990

Kelly McCue’s Sports Bar & Billiard Club ~ General Manager 5402 Philadelphia Ave. Chino, CA 91707 Phone 714.550.8429 Ivy Ong Owner


A.R.G. Black Angus Restaurants ~ District F & B Trainer Southern California ~ Ontario, CA Phone 714.558.3059 Bunnie Dennis General Manager


Lucky Stores ~ Bookkeeper/Dept. Manager/ Store Asst. Manager Stores # 128, 132, 148, 44, 17 Phone 510.628.4200 Bert Rodriques

Special Interest: Computer Science ~ Sales & Marketing ~ Food & Beverage Operations ~ POS Systems ~Travel ~ Sports. Additional references available upon request.


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