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inTOUCH Issue 3


An effective, logical and systematic approach to septicity

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New Programme Management Tools and Systems for AMP5

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Accelerated Delivery page 5

Environmental Regulation Implementing integrated catchment philosophy

Transforming waste to clean power

New Tools & Systems page 4

Intelligent Sewer Networks A “Just in Time” approach to maintaining sewer systems

page 7

Energy from Waste page 3

Asset Resilience Hierarchy system improves flood resilience

David Wardman Managing Director MWH Constructors

Advanced Septicity Modelling

Talented People Our third newsletter takes ‘Talented People’ as its theme

Ian Noble Managing Director Water

Kevin Kelly Managing Director Management Consultancy

Jon Pike Managing Director Programmes

Andrew Cowell Director of Operations

David Smith Managing Director Infrastructure Services

Contents

Innovation delivers four times faster

page 10

MWH Community page 6

MWH achievements in carbon reduction, safety and employee satisfaction

page 11 Contents


Talented People Welcome to this third newsletter. MWH is a multi-disciplined global team of program managers, business consultants, engineers, operators, technologists and regulatory experts all contributing toward providing our clients with the most appropriate business, engineering and operational solutions. The newsletter is produced in response to clients’ feedback which indicates to us that you would like to hear more about what we do. Our total staff numbers in the UK are around 1500 and we have grown globally to over 7000 employees dedicated to our specialist services. We pride ourselves on the expertise of our people so the theme for this issue is therefore Talented People. The articles below show some of the range of services we offer and how the talents of our people have brought benefits to our clients.

Asset Resilience Lindsey Ions talks through the work MWH has done for Scottish Water to identify assets at risk of flooding and development of a failure hierarchy.

Intelligent Sewer Networks David Balmforth introduces proactive monitoring of sewer systems to detect blockages and collapses before flooding occurs.

Environmental Regulation Chris Barker writes about ensuring customers' money Talented People

is spent appropriately, challenging environmental obligations with sound science.

Advanced Septicity Modelling Kamal Hussain describes septicity issues and solutions.

Energy from Waste Marcel Goemans writes about two large renewable energy projects MWH are undertaking in Ireland and Belgium.

New Tools & Systems Simon Fawcett publicises development work on new versions of our mTOOLS for large AMP5 water industry programmes including mAUDIT™, mPRISM™ and mPROVE™.

Accelerated Delivery Sean McGahan explains how fluid thinking was used to rapidly deliver a project for the Greater Manchester Passenger Transport Executive.

newsletter please contact us at : marketing.services@ mwhglobal.com or one of our staff directly.

MWH Community MWH receives recognition for its achievements in carbon reduction and safety as well as entering the Sunday Times top 100 companies to work for. We hope you find this newsletter gives some insight into MWH people and the activities they undertake. If you would like to know more, or have comments on this

We look forward to working with you in the year ahead. Andrew Cowell, Kevin Kelly, Ian Noble, Jon Pike, David Smith, Dave Wardman.

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Asset Resilience Hierarchy system improves flood resilience Flooding is a natural phenomenon with potential devastating consequences. With the effects of climate change the frequency and severity of flood events is likely to increase. The water industry is used to dealing with floods, and each water company has in place plans for dealing with floods and other emergencies. However the floods of summer 2007 tested and overwhelmed these existing plans.

An initial desktop study was undertaken to identify from Scottish Water which assets had previously flooded and using SEPA’s flood and coastal risk maps to identify which assets were at risk. Following the desktop study site visits were undertaken to gain an understanding of site specific issues and to identify what feasible options could be suggested to mitigate against flooding. MWH established a hierarchy in terms of flood exposure to identify assets that would have the greatest impact to Scottish

Water if they were to fail due to flooding. MWH developed a traffic light reporting system to allow appropriate classification of each asset, based on risk of flooding, population supplied and consequence of failure. Using the hierarchy system and site specific flood and asset data enabled MWH to put forward feasible options for improving flood resistance and increasing flood resilience, thus allowing Scottish Water to prioritise investment effectively and protect vulnerable assets at risk from flooding.

Talented People

The meteorological events that led to widespread flooding across the UK in June and July 2007 were unprecedented, resulting in the wettest summer since records began in 1766. The flooding of the Mythe Water Treatment Works and Walham substation highlighted the vulnerability of the nation’s critical infrastructure to flooding. The adverse impacts from flooding at these sites were outside the assumptions on which existing emergency plans had been prepared. Though Scotland did not experience widespread flooding in 2007, large areas in Scotland have been identified by SEPA as being at risk of flooding, therefore protecting and increasing the resilience of the nation's assets remained a high priority. As a result of this Scottish Water highlighted that a number of their key strategic assets were at risk from flooding and they commissioned MWH Flood Risk specialists to assess the resilience of water supply assets to flooding. 4

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Lindsey Ions Senior Environmental Engineer with 5 years experience in flood risk management

Steve Dickie Principal Environmental Engineer with nearly 30 years experience

Gaye McKay Environmental Scientist with over 10 years experience

Jacqueline Hannan Senior Environmental Engineer with 7 years experience

For more information contact Lindsey Ions: lindsey.ions@mwhglobal.com Asset Resilience


Intelligent Sewer Systems A “Just in Time” Approach to Maintaining Sewer Systems Water Companies have invested consistently in their sewer systems to reduce the number of properties that are at risk from sewer flooding. They have focussed their efforts on tackling hydraulic capacity with the result that thousands of householders and business no longer face the misery of internal flooding of sewage. Sadly there has not been the same success with sewer blockages and collapses. Despite considerable investment in operational response, flooding from these “other causes” continues to be a problem. Because sewer blockages and collapses tend mostly to be random, the industry has to rely on a reactive approach, responding to complaints from the public and then clearing and repairing the damage. However fast the companies respond, this is still a retrospective action, and it fails to tackle the problem at source. MWH is developing a process that will enable water companies to get advanced warning of blockages and collapses so that a fast response team can be on site before flooding occurs. This new approach uses the latest sensor technology coupled with advance methods of analysis to detect anomalies in system performance Intelligent Sewer Systems

early. Using a risk approach we first identify the areas where sewers are most likely to collapse or block. This is based on our considerable experience of collapse and blockage mechanisms. We then use consequence mapping to identify where flooding would have the greatest impact. This enables us to target the high risk parts of our sewerage systems.

Talented People

David Balmforth Technical Director with nearly 40 years experience

Tony Bamford Senior Civil Engineer with 10 years experience

MWH is developing a process that will enable water companies to get advanced warning of blockages and collapses so that a fast response team can be on site before flooding occurs

Chris Digman Principal Civil Engineer with over 10 years experience

We then work with our survey contracting partners to install a network of low cost monitors. These work continuously to monitor levels in the sewerage system. We are developing a new system for interpreting this data using artificial intelligence so that the system can learn and distinguish between normal and abnormal operation. As soon as an anomaly is identified an alarm will be sent to the operations response team who can then get on site rapidly and deal with any defects before an incident occurs. For more information contact: David Balmforth david.balmforth@mwhglobal.com

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Environmental Regulation Implementing integrated catchment philosophy

the WFD draft River Basin Management Plans which were published in December ‘08. There is now also an added dimension based on sustainability and a responsibility to use resources wisely. We have the expertise to help clients challenge environmental standards and optimise asset investment.

Increasingly solutions to environmental challenges are not the sole responsibility of one party.

Utilising MWH strategic knowledge and experience in innovating in Regulation we can review programmes and identify project efficiencies early to ensure efficient programme delivery. We work with water companies to understand the holistic impact of assets and third parties on catchments. Increasingly solutions to environmental challenges are not the sole responsibility of one party. MWH is experienced in bringing a multi-agency approach to catchment problems and in implementing integrated permitting. Talented People

Chris Barker

MWH offers clients an unrivalled pool of expertise in delivering projects driven by client’s regulated environmental obligations. Supported by an active global community, local teams build on experience not only of UK and European Regulatory Framework, but also learning derived from across the world. Our Natural & Built Environment Business Unit has undertaken work for Defra to develop the revised Water Framework Directive (WFD) Impact Assessment (IA) for England and Wales and subsequently delivered a review of 6

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Working for a number of water companies we have delivered significant integrated catchment modelling studies. The outcomes allowed our clients to redefine their obligations and optimise asset investment to provide river quality compliance with the Freshwater Fish Directive and optimise performance of multiple assets discharging to Urban Wastewater Treatment Directive designated sensitive waters. These examples are a small selection of successful projects with clear added benefits including: Ensuring customer's money is spent appropriately, challenging environmental obligations using sound science. Identifying accurately which of the client's assets contribute to environmental pressures, ensuring the right intervention not the perceived one.

Business Area Manager with over 20 years experience in regulation

Colin Cumming Technical Director with 37 years experience in the water industry

Steve Kenney 20 years experience in wastewater engineering

Adrian Johnson 17 years experience in sustainable development

For further details please contact: Chris Barker chris.barker@mwhglobal.com Environmental Regulation


Advanced Septicity Modelling An effective, logical and systematic approach to septicity

Where practical septicity can be avoided by preventing the development of anaerobic conditions. Any one of the following solutions can be utilised to prevent or alleviate septicity: Nitrate dosing - to prevent septicity Ferric dosing - to alleviate septicity Bactericidal chemical dosing - to alleviate septicity Oxygen injection - to prevent and alleviate septicity pH adjustment - to prevent and alleviate septicity

Our optimisation of treatment methods give highly robust solutions whilst minimising operating costs. Talented People

Kamal Hussain Process Engineer in advanced septicity modelling

John Hobson

Advanced Septicity Modelling Example of corrosion driven by hydrogen sulphide (septicity)

Septicity is the result of bacteria present in bulk sewage and on submerged surfaces, which under anaerobic conditions produces malodorous sulphur compounds. Typical septicity issues include: Odour - septic wastewater or sludge contains a number of different, volatile components with unpleasant odours of which the most noticeable is the “rotten egg“ smell of hydrogen sulphide. Corrosion - sulphuric acid, a by-product of hydrogen sulphide, corrodes capital assets (concrete and steel structures). Process disruption - septicity reduces the ability of sewage to settle, increases its toxicity and competes with carbonaceous and nitrifying bacteria. Advanced Septicity Modelling

MWH can use its' in-house advanced septicity modelling software to estimate the level of septicity, as sulphide, developing in sewage in rising mains or gravity sewers. The latter is not usually a problem in the UK but can be a significant problem in warmer climates. The results can be used for estimating odour emission rates at the sewage treatment works or to size and cost treatment to overcome this septicity. Various treatment options are considered to allow the best solution for the project to be selected.

MWH Odour and Septicity Solutions

Principal Engineer with 33 years experience

Kevyn Lockyer Chartered Chemical Engineer with 20 years experience

Charlotte Smith Senior Process Engineer with 7 years experience

For more details please contact: Kamal Hussain kamal.k.hussain@mwhglobal.com

The key benefits MWH can provide from experience of successfully resolving a wide range of odour and septicity problems include: Our global experience minimises costs through innovative adaptation of existing infrastructure. We utilise leading analytical techniques ensuring targeted design. Our detailed advanced septicity modelling tool identifies the solution with the greatest effect. intouch issue 3

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Energy From Waste Transforming waste to clean power

For Meath EFW, MWH provides process design, detailed design and project management and integration services. Tom Spooren, senior process engineer at MWH Belgium explains: “For Meath EFW plant we have to integrate the process design of specialist vendors into the overall design of the plant, while we develop the detailed design of the steam and power cycle�.

Drivers such as recent changes in EU and national waste legislation and a growing focus on renewable energy have resulted in a very dynamic market for waste-toenergy (WTE) biomass power and combined heat and power (CHP) projects. MWH is at the forefront of this fast growing industry, providing support to project developers, utilities and waste management companies during feasibility studies, design & construction and plant operation. A multinational team of specialists based in the UK, Belgium and Italy provides a unique perspective on all aspects of renewable heat and power from waste, biomass and biofuel.

Talented People

Marcel Goemans Manager Solid Waste & Renewable Energy with 20 years experience Gallus Biowaste Power Station

near Antwerp, Belgium and Meath Energy-from-Waste (EFW) near Dublin, Ireland. Both projects will turn about 210,000 tonnes per annum of municipal solid waste (Ireland) and biowaste (Belgium) such as chicken litter, manure and sludge into power for nearby communities.

2008 has been a very successful year with projects completed for Scottish Power, Scottish Power Renewables, Shanks, Thenergo, United Utilities, European Bank for Reconstruction and Development in Italy, Belgium, UK, France, Bulgaria, Kazakhstan and Cyprus among others. In the past two years MWH has helped transforming bioresiduals and waste into renewable energy, providing over 100,000 households with clean power. MWH is currently the engineering partner for two large renewable energy projects: Gallus Biomass Power Plant 8

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Tom Spooren Process Engineer with 10 years experience

Mieke Michiels Senior Project Engineer with 14 years experience

Andy Milsted Resource Efficiency & Waste Management Leader with over 30 years experience

Phil McEnroe Integrated Operations & Maintenance Manager with 30 years experience

Proposed design for Energy-from-Waste plant in Meath, Ireland.

For more information contact Marcel Goemans: marcel.goemans@mwhglobal.com Energy From Waste


New Tools & Systems New Programme Management Tools and Systems for AMP5

Talented People

Simon Fawcett Infrastructure Planning Manager with over 30 years experience

Brett Stewart IT/GIS Consultant with over 10 years experience

To prepare for AMP5, MWH has been busy preparing new versions of the tools and systems to support our clients in monitoring large programmes. Systems becoming available include: mAUDIT ™ a new system to support large scale data gathering for above ground assets. We combine tablet PCs with InfoPath and a web-site to provide a system that makes it easier and cheaper than ever before to gather asset data quickly and accurately. Surveyors can gather condition data, photos and other commentary in a structured form for hundreds of assets and transfer it to a web-site where it is automatically processed into high quality reports all in the space of less than a day. mPRISM ™ a system to provide visibility of cost and schedule across hundreds of projects at once. The system is configured to suit the programme structure and the reports required. Our experience of running major capital programmes on this system gives us the ability to set up a fully resourced outline capital programme in just a few weeks using a minimum level of data about the projects it contains.

New Tools & Systems

John Morris IT Consultant and Technical Manager with over 15 years experience A surveyor uses mAUDIT™ on a site survey

Ian Bush mPROVE ™ a system to record the business case and scope for every project in a programme. Used like a website, it provides a presentation tool which can be used in capital approval meetings to help facilitate a decision. The new feature this year is the ability to download the output from the web-site creating an off-line version on a CD. This feature ensures that capital approvals can carry on even where a site has little or no connection to the internet.

Senior Principal Consultant with over 30 years experience

MWH provide a complete service designed to cover all aspects of tool implementation from understanding needs, user base, and IT platforms to configuration, training, guidance and helpdesk. For more details please contact: Simon Fawcett simon.fawcett@mwhglobal.com intouch issue 3

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Accelerated Delivery Innovation delivers four times faster Innovation comes in many guises and the creative thinking abilities of our employees helps clients achieve their diverse and challenging objectives. An example of this is the Piccadilly Undercroft station project.

the station to comply with the new GMPTE corporate identity. The project had to be initiated, planned, designed and implemented in a 3 month period compared to the 12 months considered normal for such a project. Consequently an alternative innovative fast-track approach to normal working practices was needed to achieve the set goals.

In 2008 MWH was engaged by the Greater Manchester Passenger Transport Executive (GMPTE) to provide them with Project Consultancy services in support of their efforts to provide Greater Manchester area with a wide range of improvements in their transport systems.

practices of all parties in their involvement in the rapid approval processes. MWH contributed to the success of the project by actively challenging accepted working practices and then demonstrating how the demanding targets can be achieved. The Metrolink team with MWH contribution to innovation fast track thinking delivered a high profile key project. The station was opened on time to much satisfaction by both GMPTE board and passengers alike. Talented People

Sean McGhan Project Manager with 7 years experience

Gary Ryder Senior Project Manager with over 30 years experience

Efficiency

Duration of project with ‘Fluid Thinking’ approach

David Mitchell Typical project duration

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Before and after images of the Piccadilly Metrolink refurbishment

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During 2008 the city centre Metrolink track was to be replaced and as a result the Piccadilly Undercroft station was to be closed for an eight week period. This presented an opportunity to initiate a fast track project to re-furbish 10

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The work to be completed included electrical infrastructure work, new colour scheme, new signs, overhaul of the lifts and escalators and a comprehensive clean. Several third parties had to be consulted and their input/ approval required on all design issues and approvals. This required significant adjustment to the normal working

Project Manager with 25 years experience

Mike Howard Programme Manager with 30 years experience

For more information contact Sean McGahan: sean.mcgahan @mwhglobal.com

Accelerated Delivery


MWH Community MWH achieves CEMARS recognition m is si o n dE s

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MWH is the first company to receive recognition from the Achilles Carbon CEMARS Reduction Programme and Certified Emissions Measurement and Reduction Scheme certification (CEMARS) which is run in the UK utilities sector. Commenting on the accolade David Smith, MWH’s Director of Business Strategy said: “Attaining this certification is further demonstration to our clients of MWH’s commitment to ‘Building a Better World’." fi e

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ROSPA awards for MWH MWH UK and MWH Constructors UK Limited received awards from the Royal Society for the Prevention of Accidents (RoSPA) as part of the RoSPA Occupational Health and Safety Awards 2008 and the International Safety Award from the British Safety Council. MWH UK has been awarded the Gold Medal for achieving its six consecutive RoSPA Occupational Health & Safety Gold Awards and MWH Constructors Ltd has been awarded their second RoSPA Occupational Health & Safety Gold Award. MWH Community

MWH/UK Youth Parliament Awards presented at House of Commons The 2008 MWH/UKYP awards were presented at the House of Commons on 28 January 2009. The awards are designed to recognise the outstanding achievements of Members of the UK Youth Parliament in various fields. Andy Hamflett, Chief Executive of the UK Youth Parliament, commented, “At a time when young people are subject to unprecedented levels of negative coverage, it is an honour to be able to celebrate the talents and achievements of those who work so incredibly hard for their communities through their work at the UK Youth Parliament.” Sarah Grimwood who manages MWH’s ongoing sponsorship of the UK Youth Parliament commented, “We sponsor the UKYP because we strongly believe in the positive effects and influence of the work of the UKYP and its MYPs. You don’t have to work with them for long to see that these dynamic young people are destined to be our future politicians, scientists and engineers.

MWH is celebrating its entry into the prestigious UK ‘Sunday Times 100 Best Companies to Work For’ listings for 2009, announced at an awards ceremony in London on Feb 26th. Our company has gone straight into the 100 Best Companies list at number 29, a great achievement for a first time entry. This is the biggest survey ever of employee engagement across all types of businesses in the UK, assessing company, leadership, employee wellbeing, relationships with managers and colleagues, employee's feelings towards their company, personal growth, fair dealing over pay and benefits, and the organisation’s record for giving something back to society. EMEA President David Nickols said ‘"This is a wonderful achievement for the whole company, particularly when you consider that there were almost 1000 companies trying to get into the 100 Best listing."

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Contact us England Dominion House, Temple Court, Birchwood, Warrington WA3 6GD Tel: + 44 (0)1925 845000 240 Cygnet Court, Lakeside Drive, Centre Park, Warrington WA1 1RN Tel: + 44 (0)1925 658363 Melbourne House, Melbourne Street Newcastle Upon Tyne NE1 2JQ Tel: +44 (0)191 261 5588 1 Red Hall Avenue, Paragon Business Village Wakefield, West Yorkshire WF1 2UL Tel: +44 (0)1924 880880 Kenburgh House, Manor Row, Bradford West Yorkshire BD1 4QU Tel: +44 (0)1274 749966

Terriers House, 201 Amersham Road High Wycombe, Bucks HP13 5AJ Tel: + 44 (0)1494 526240

Our Services MANAGEMENT CONSULTING

Elm Park Court, Tilgate Forest Business Centre Brighton Road, Crawley, West Sussex RH11 9BP

PROGRAMME MANAGEMENT PROJECT SERVICES

Northern Ireland Ashwood House, Riverside Office Park 58 New Forge Lane, Belfast BT9 5NF Tel: +44 (0)28 9038 6550

ENGINEERING CONSTRUCTION ENVIRONMENTAL MANAGEMENT

Scotland Craigievar House, 77 Craigmount Brae East Craigs, Edinburgh EH12 8XF Tel: +44 (0)131 3390777

3D & DATA VISUALISATION

Prism House, Rankine Avenue East Kilbride, Glasgow G75 0QF Tel: +44 (0)1355 260540

East Kilbride Edinburgh

Wales Willow Court, The Orchards, Ilex Close Llanishen, Cardiff CF14 5DZ Tel: +44 (0)2920 765649

Newcastle Belfast Bradford

European Region Headquarters Avenue Reine Astrid 92 B-1310 La Hulpe, Belgium Tel: +32 (0)2 655 2230

Wakefield Warrington

Solihull

Cardiff

High Wycombe

Crawley

MWH/INTOUCH/05/09

1st Floor Pegasus House, Solihull Business Park, 1 Cranbrook Way, Solihull B90 4SJ Tel: +44 (0)121 746 5700

Design & Production: marketing.services@mwhglobal.com Printed on 75% Recycled Paper


MWH inTouch Newsletter Issue 03