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BTEC Level 1 Award/ Certificate/Diploma in Public Services

Unit: Personal and Social Development

Lecturer Julie Duffy jduffy@hull-college.ac.uk

Unit 5: Managing Social Relationships Learner Name: Learning Outcomes and Tasks: Learning Outcomes

Grading Criteria Covered

LO1: Understand how to interact with others in a range of social situations.

1.1 1.2 2.3

LO2: demonstrate how to interact with others in a range of social situations.

2.1 2.2 2.3

Task Number

Task Descriptor

Submitted

Task 1

Table and worksheets in work booklet

Yes / No

Task 2

Video Observation Record Story Board

Yes / No

Non assessed activity

Yes / No

Task 3 Extension Task Task 4 Extension Task

Grade achieved?

Yes / No

Issue Date: w/c 17th September 2012 Submission Date: w/c 7th December 2 Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

Introduction Social relationships are a feature of human society from earliest infancy to the end of life. Learning how to manage social relationships is a skill central to making the most of education, work, personal life and leisure activities. Therefore, if individuals learn to understand and improve their social interactions with others this can have beneficial effects in all aspects, and at all stages, of their lives. You have been given a value added target grade which is either a pass merit or distinction. You need to aim for the standard of work required to get on or above your grade.

Scenario: SCENARIO: You have chosen a public service career. To be able to enter that public service you are required to demonstrate that you can work in an appropriate way in different social situations. You have been asked to complete various tasks given to you by your team leader to demonstrate your skills in informal and formal situations.

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BTEC Level 1 Award/ Certificate/Diploma in Public Services

Learner Tasks Task One: Socialising! 1.1

Identify at least two social situations in which they may need to interact with others. Pass- describe and Merit explain

Scenario: Your supervisor would like you to discuss and agree ground rules before you start your group tasks. You must use your communication skills to make sure that everyone in your team get a say and agree on the rules you must abide be. This must be a democratic decision.

Task One 1.1: Identify at least two social situations in which they may need to interact with others In group discuss the types of social situations where you may need to interact with others Identify these situations in the table below:

Informal social situations

Formal social situations

Every day social situations.

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services Use the following worksheets to write about 4 of the social situations where you need to interact with others from your table. Describe or explain the positive behaviours you would need to use in those 4 situations in the work sheets below: Pass- describe and Merit explain

Informal Social situation.............................. ....The positive behaviours I would need to display in this situation would be............................................................................. .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... Formal Social situation.............................. ……The positive behaviours I would need to display in this situation would be………………………………………………………. ......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... ..........................................................................................................

Evidence: The completed table Due Date: w/c 5th October 2012

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

Use the following worksheets to identify at 4 social situations where you need to interact with others. Describe the positive behaviours you would need to use in those 4 situations in the work sheets below:

Informal Social situation.............................. ....The positive behaviours I would need to display in this situation would be............................................................................. .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... Formal Social situation.............................. ……The positive behaviours I would need to display in this situation would be………………………………………………………. ......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... .......................................................................................................... ..........................................................................................................

Evidence: The completed table Due Date: w/c 5th October 2012

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services Learner Tasks Task Two: Socialising! 2.1: Take an active role in at least two exchanges on different topics, with one or more people 2.2: Use a range of appropriate behaviours when participating in the exchanges 2.3: Use appropriate formal and informal communication techniques. Pass- describe and Merit explain

Scenario: Your supervisor would like you to make a video of role play to show new recruits how to behave in formal and informal social situations.

Task Two Working in small teams chosen by your tutor you will make a short video play to demonstrate the following: • practising maintaining active roles in exchanges e.g. a small group of learners planning an activity • Take part in a formal activity • Take part in an informal activity To show your points and make the video fun you can also demonstrate how you would behave badly in a formal and informal scenario to compare how you would behave in these situations properly. You can show the consequences of bad behaviour.

Evidence: The completed table Due Date: w/c 12th November 2012

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

OBSERVATION RECORD FOR ASSESSORS – revised April 2011

Learner Name:

BTEC Diploma in Public Services Level 1 Programme: Unit Number & title:

UNIT 3: Managing Social Relationships

Description of activity undertaken - give precise details of the activities that are relevant to the grading criteria (Found level - Pass criteria only) Individual and group activities to assess skills to work as part of a team and individually. Demonstrate practising maintaining active roles in exchanges e.g. a small group of learners planning an activity Take part in a formal activity Take part in an informal activity Grading criteria (Found level - Pass criteria only) 2.1: Take an active role in at least two exchanges on different topics, with one or more people 2.2: Use a range of appropriate behaviours when participating in the exchanges 2.3: Use appropriate formal and informal communication techniques. How the activity meets the requirements of the grading criteria (Found level - Pass criteria only) The learner participated in both individual and group activities. Yes/No The student demonstrated: Took part in 2 exchanges Yes/No Used arrange of appropriate behaviours such as: Being polite Yes/No Appropriate language Yes/No Tone of voice Yes/No Use appropriate formal and informal communication techniques: Good non-verbal skills (body language) Yes/No Good eye contact Yes/No Spoke clearly Yes/No Spoke at a good pace Yes/No Used appropriate language and made suggestions appropriately Yes/No Presented information clearly and listened to instructions, dealing with them appropriately Yes/No Deal with feedback appropriately Yes/No Support others and ask for support when they needed it Yes/No

Learner Signature:

Date:

Assessor Signature:

Date:

Assessor Name:

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BTEC Level 1 Award/ Certificate/Diploma in Public Services Learner Tasks Task Three: It’s nice to be nice! 2.1: Take an active role in at least two exchanges on different topics, with one or more people 2.2: Use a range of appropriate behaviours when participating in the exchanges 2.3: Use appropriate formal and informal communication techniques. Pass- describe and Merit explain

Scenario: Your supervisor would like you to make a video of role play to show new recruits how to behave in formal and informal social situations. This will be used in classroom sessions as a teaching resource.

Work sheet – Positive Behaviours

1.2: Identify positive behaviours which can be used when interacting with others 1.3: Explain why it is important to use positive behaviours when interacting with others Describe the effects of body language e.g. posture, eye contact, gesture, personal space, on self and responses of others

What is constructive criticism? How are you at giving and accepting compliments, taking on board criticism from others, disagreeing without beCan you use assertive behaviour e.g. saying no, asking for what you want or need clearly, and avoiding aggressive behaviour?

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BTEC Level 1 Award/ Certificate/Diploma in Public Services

Are you good at negotiating a compromise?

What do you think the importance of positive behaviour is?

Why does it make social situation more enjoyable?

Why does positive behaviour avoid conflict?

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BTEC Level 1 Award/ Certificate/Diploma in Public Services

Why does positive behaviour avoid misunderstandings?

Why does positive behaviour lead to making friends more easily?

Why do things run more smoothly?

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

Extension Activity 1.2 identify positive behaviours which can be used when interacting with others. 1.3 explain why it is important to use positive behaviours when interacting with others. Create a storyboard displaying 5 images displaying positive behaviours that are used when interacting with others, you can stick speech bubbles to your images if you wish. Below each image you should explain what the behaviour is and why it is important to interact like this. Your dress is lovely it really suits you.

Stick image here

Positive behaviour: …Giving Compliments ……

is when you say something nice to somebody about their personality, looks, ideas or achievements.

Stick image Stick image here here

Positive behaviour: …………………………………………

Positive behaviour: …………………………………………

What is this behaviour?

What is this behaviour?

What is this behaviour? This

Why is it important to interact like this?

Compliments make people feel better Hull College School of Sport, Public Services Travel and Tourism about themselves. Compliments show Why is it important to interact like this? Why is it important to interact like this? the person that you like something


………………………………………… BTECPositive Level 1behaviour: Award/ Certificate/Diploma in Public Services

What is this behaviour?

Stick image here

Stick image here

Stick image here

Why is it important to interact like this?

Positive behaviour: …………………………………………

Positive behaviour: …………………………………………

What is this behaviour?

What is this behaviour?

Why is it important to interact like this?

Why is it important to interact like this? Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

Formal communication techniques

Informal communication techniques

Email Intranet Telephone

Text

Face to face meeting

Chat

Post

DM/ IM / BBM

Tweet

Video conference Presentation NON ASSESSED ACTIVITY: For this activity you should first identify formal and informal communication

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BTEC Level 1 Award/ Certificate/Diploma in Public Services

Create a list of possible scenarios where you may need to use formal & Informal communication techniques to find out some information. Scenarios where you may need to use communication techniques:

Techniqu e

Finding out about job opportunities at the local cinema.

post

ticket information

telephone

holiday information

Email

Formal

Informal

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services information regarding sports fixtures

Face to face

information about college courses Face to face Arranging a meeting with friends

twitter

2.3 use appropriate formal and informal communication techniques.

For distinction analyse and evaluate the importance of positive social behaviour:

After completing the activity above you now need to use one formal and one informal technique to find information about one of the topics you have identified. It could be information a job or job vacancies for example. Write a short description below about the two exchanges you plan to make and the evidence you will include to pass the task. Informal exchange: …………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… Evidence: ……………………………………………………………………………………………………………………………………… Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

………………………………………………………………………………………………………………………………………………………… Formal exchange: …………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… Evidence: ……………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………………

Hull College School of Sport, Public Services Travel and Tourism


BTEC Level 1 Award/ Certificate/Diploma in Public Services

Note Pages

Hull College School of Sport, Public Services Travel and Tourism


BTEC Diploma in Public Services Key Words These are the key words that may be used for the grading criteria in this unit – make sure you understand them.

For a pass Describe - means show your knowledge and understanding of the issue, event or subject. Demonstrate -Provide several relevant examples or related evidence which clearly supports arguments you are making. This may include showing practical skills.

For a merit Explain - set out in detail the meaning of something, with reasons. More difficult than describe or list. For a merit

For a distinction Analyse – Set out in detail the meaning of something with reasons. More difficult than describe or list; it can help if you give an example to show what you mean. Start by introducing the topic then give the ‘how’ and ‘why’. Or provide details and give reasons and/or evidence to clearly support the argument you are making. To examine in detail in order to discover meaning, essential features to break down into components or essential features (think football analysis!) Evaluate – Review the information then bring it together to form a conclusion. Give evidence for each of your views or statements i.e. a supported judgement

Hull College School of Sport, Public Services Travel & Tourism


BTEC Diploma in Public Services Understand how to interact with others in a range of social situations Social situations: identifying informal social situations e.g. going out with friends or family, parties, celebrations, social/sports clubs; identifying formal social situations e.g. meals out, celebrations, events, weddings, funerals, meetings, interviews, awards presentations or works outing; day-to-day situations e.g. buying something in a shop; meeting familiar and unfamiliar people; one-to-one interactions, small and large groups Positive behaviours: effects of body language e.g. posture, eye contact, gesture, personal space, on self and responses of others; constructive criticism, e.g. giving and accepting compliments, taking on board criticism from others, disagreeing without being personal; assertive behaviour e.g. saying no, asking for what you want or need clearly, avoiding aggressive behaviour, negotiating a compromise; importance of positive behaviour e.g. social situation more enjoyable, runs smoothly, making friends easily, avoiding conflict, avoiding misunderstandings 2 Demonstrate how to interact with others in a range of social situations Interacting in social situations: practising maintaining active roles in exchanges e.g. a small group of learners planning an activity, a tutorial to review progress, ordering the food at a family meal out; practising appropriate behaviours for different formal and informal social situations e.g. greetings, manners, social conventions, timekeeping, asking and answering questions, tone of voice; investigating cultural/religious variations in social situations e.g. making eye contact with someone senior to you is seen as showing respect in some cultures and disrespectful in others; developing awareness of differences in communication styles of others e.g. related to age, gender, country or region

Hull College School of Sport, Public Services Travel & Tourism


[Type text]

Tutor: Julie Duffy Unit 5: Managing Social Relationships On completion of this assignment you must sign and submit this document:

Learner Declaration: I certify that the work in this assignment is all my original work and any information gathered from the internet, books, magazines, etc. must be referenced in an appropriate way. I am aware that copying from the internet will result in me having to resubmit my work and possible disciplinary action. Name: ……………………………………………………………….. Signed: ………………………………………………………………

.

Hull College School of Sport, Public Services Travel & Tourism


[Type text]

ASSESSMENT CRITERIA

ACHIEVED

COMMENTS

Unit 5: Managing Social ASSESSMENT 1.1 1.1 Identify atREPORT least two social P - You have completed the table Assignment Learning Package Relationships YES / NO situations in which they may need One describing 2 formal and 2 informal to interact with others Tutor: Julie Duffy situations.

STUDENT NAME:

M - You have completed the table explaining 2 formal and 2 informal situations

1.2 1.2 Identify positive behaviours which can be used when interacting with others

YES / NO

P - You have completed the tables describing positive behaviours which

can be used when interacting with others

M - You have completed the tables explaining positive behaviours which

can be used when interacting with others

1.3 Explain why it is important to use positive behaviours when interacting with others

YES / NO

P- You have completed the tables explaining why it is important to use

positive behaviours which can be used when interacting with others

Hull College School of Sport, Public Services Travel & Tourism


[Type text]

2.1 2.1 Take an active role in at least two exchanges on different topics, with one or more people

YES / NO

P - You have taken an active role in 2 exchanges on different topics :

The student demonstrated during these tasks: Good/Very good/Excellent negotiating skills Yes/No Good/Very good/Excellent contribution to the role play Yes/No Spoke clearly Yes/No Listened to ideas and suggestions, without interrupting people Yes/No Gave their ideas and suggestions when asked to do so Yes/No Presented information clearly Yes/No Demonstrated- Good/Very good/Excellent role play skills when interacting with others Yes/No Date:

2.2 Use a range of appropriate behaviours when participating in the exchanges

YES / NO

The learner participated in both individual and group activities. Yes/No The student demonstrated: Took part in 2 exchanges Yes/No Used arrange of appropriate behaviours such as: Being polite Yes/No Appropriate language Yes/No Tone of voice Yes/No

Hull College School of Sport, Public Services Travel & Tourism


[Type text]

2.3 Use appropriate formal and informal communication techniques.

YES / NO

Hand-in (please circle)

Use appropriate formal and informal communication techniques: Good non-verbal skills (body language) Yes/No Good eye contact Yes/No Spoke clearly Yes/No Spoke at a good pace Yes/No Used appropriate language and made suggestions appropriately Yes/No Presented information clearly and listened to instructions, dealing with them appropriately Yes/No Deal with feedback appropriately Yes/No Support others and ask for support when they needed it Yes/No On Time

Late

ACTION

GENERAL COMMENTS

SIGNED ………………………………….

Hull College School of Sport, Public Services Travel & Tourism


BTEC Level 1 Award/Certificate/ Diploma in Public Services Key Words These are the key words that may be used for the grading criteria in this unit – make sure you understand them.

For a pass Describe - means show your knowledge and understanding of the issue, event or subject. Demonstrate -Provide several relevant examples or related evidence which clearly supports arguments you are making. This may include showing practical skills.

For a merit Explain - set out in detail the meaning of something, with reasons. More difficult than describe or list. For a merit

For a distinction Analyse – Set out in detail the meaning of something with reasons. More difficult than describe or list; it can help if you give an example to show what you mean. Start by introducing the topic then give the ‘how’ and ‘why’. Or provide details and give reasons and/or evidence to clearly support the argument you are making. To examine in detail in order to discover meaning, essential features to break down into components or essential features (think football analysis!) Evaluate – Review the information then bring it together to form a conclusion. Give evidence for each of your views or statements i.e. a supported judgement

Hull College School of Port, Public Services Travel and Tourism


BTEC Level 1 Award/Certificate/ Diploma in Public Services

Unit content 1 Understand how to contribute to working as part of a group in appropriate ways Establishing ground rules for working as part of a group: clear goals e.g. ensuring everyone is listened to, respect others opinions and views, democratic decisions, sharing understanding of expected behaviour and attitudes, sharing tasks fairly, recognising individual strengths, taking ownership Recognising skills and strengths to plan activities: organising skills e.g. encouraging contributions from everyone, motivating others, punctuality, reliability, creativity, helping others, accepting help from others, accepting constructive criticism; practical skills e.g. computer literacy, honesty and openness, flexibility, maintaining confidentiality; individual activities, e.g. researching and finding out about resources, travel, timetables, opening times, booking travel tickets, providing food, drinks, taking notes at meetings 2 Demonstrate how to work as an effective group member Respect others contribution: listening to ideas of other group members without interrupting; agreeing group decisions; following decisions of group Contribute to group decisions: offering own ideas e.g. suggesting solutions to problems faced by group, suggesting a better way of doing something, offering practical skills Complete own task: following instructions for task e.g. completing agreed task on time, completing task to satisfactory standard Respond to feedback from others: accepting feedback positively e.g. listening carefully, asking for clarification, asking for suggestions of ways to improve Support other group members: asking other group members if they need help e.g. showing group members how to do something, helping group members to complete their task, completing task for absent group member Ask for support from others: asking for help e.g. when instructions need explaining, when clarification needed, to complete aspects of task 3 Review the group’s progress and their contribution to it Group progress in working together: group progress e.g. all members contributed, individual strengths recognised, communication skills developed, learnt to trust one another Individual contribution to group task: individual contribution e.g. contributed ideas to planning, asked advice from another group member, helped another group member to complete their task Successful aspects of group task: successful aspects e.g. all aspects of task completed, timeframe met, group task met aim, completed to a good standard Less successful aspects of group task: less successful aspects e.g. some group members were absent, some individuals did not follow agreed instructions Improving own skills in working with others: improving own skills e.g. learning about responding positively to feedback

Hull College School of Port, Public Services Travel and Tourism


BTEC Level 1 Award/Certificate/ Diploma in Public Services Unit 3: Working as part of a group Tutor: Julie Duffy

On completion of this assignment you must sign and submit this document:

Learner Declaration: I certify that the work in this assignment is all my original work and any information gathered from the internet, books, magazines, etc. must be referenced in an appropriate way. I am aware that copying from the internet will result in me having to resubmit my work and possible disciplinary action. Name: ……………………………………………………………….. Signed: ………………………………………………………………

.

Hull College School of Port, Public Services Travel and Tourism


Unit 5 Social Development