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Dec 2013/Jan 2014 $8.00 + GST

Keeping the industry informed for over 90 years

. . . k c a b s ' r Summe drive on













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From Frustration To Fruition Member Paul O’Connor was so frustrated with the currently available replacements for the Japanese GPS Unit in his wife’s new imported Estima that he embarked on a mission to find a suitable replacement. After two trips to China, 5 manufacturers, 10 prototypes, thousands of emails and many late nights, Paul believes he now has the best “Media Unit” available. Pauls new “OEM” branded touch screen units feature full colour reverse camera, GPS Navigation with legal upgradable New Zealand maps, Bluetooth Handsfree phone kit, CD / DVD Player, AM / FM Radio and Ipod / Iphone connectivity. The units run ARM11 processors the same as most smart phones and go through stringent quality control processes at his chosen manufacturer in China. Pauls staff bench test and program each unit before it leaves their Christchurch warehouse and now have over 300 units in customer vehicles nationwide. Much of the time spent has been in having New Zealand specific modifications carried out to both the software and hardware of the units and negotiating a deal on legal upgradable New Zealand mapping rather than the illegal pirated maps supplied with most cheaper units out of China. Members should be aware that GPS maps are like DVD movies and copyrighted, with heavy penalties for breach of copyright. Paul currently has in stock vehicle specific units to suit a large range of used and even new vehicles including Holden Captiva and Colorado, Suzuki Swift and SX4, Toyota Blade, Corolla, RAV4 and Camry, Mazda 2, 3 and 6, Ford Focus and Mondeo, Audi A3 and A4, most late BMW to name a few and can even supply a unit to suit difficult vehicles like Mitsubishi Outlander with Rockford Fosgate systems. Most other vehicles can be fitted with a universal unit and nearly all will retain factory steering wheel controls. Trade enquiries are welcome.



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To find out more talk to your Snap-on Tools franchisee or phone



Keeping the industry informed for over 90 years

contents Dec 2013 /Jan 2014 6

CEO Comment CoF Proposal

Road Test


Regulars 20-21 MTA Advocate 31 Murphs Column 32-33 Mediation Matters 34-36 Bodywork - Collision Repair News 46-49 Statistics 52-53 H.R. Advice 54-58 Industry Training 62 MTA Express 66-68 Service Station News 69 Member Benefits 70-71 Environmental News 74 I.T. Techtalk 75 Better Business

Features 10-13 Electrical architechture - Alistair Hill 18-19 Fuel Cells - Jake Ventor 26

Transmissions - Martin Brooks

28-29 Road Test - SFV650 Gladius

Murphs Column

NZ Radiator Magazine ISSN 1179-7800. Managing Editor: Ian Stronach Production Editor: Peter Woodcock Phone 04-381 8805, Email: Advertising Representative: Cathy La Ville Phone: 09 413 8577 Mobile: 022 531 1638 Email: Published/produced by Motor Trade Association for MTA Members. PO Box 9244, Level 2, 79 Taranaki Street, Wellington. Phone 04-385 8859, Fax 04-385 9517, Email:, Website: Printed by Wickliffe Solutions, a Kalamazoo Group Company

Road Test - SFV650 Gladius

The Motor Trade Association (Inc) is not responsible for statements, opinions or factual matters published in the NZ Radiator magazine, nor do they necessarily reflect the views of the MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated and does not endorse advertisers. NZ Radiator magazine is available free to all members of the Motor Trade Association. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. NZ Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of the NZ Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.

38-39 Industry Comment - Dean Gilbert

Wellington Office Contacts

40-41 Road Test - Mini Paceman

Phone 04-385 8859

Fax 04 385 9517

42-43 Member Profile - Rivers Speed &

Mediation Line

0508 682 633

Stationery Department

0508 682 682


Debtor Info

0800 734 335

64-65 Diagnostics - Herbert Leijen

Signature Security

0800 682 744


0800 338 767

Accuro Health Insurance

0800 222 876

Cardlink (Drivecard Fleetcard Enquiries) 0800 663 866

Dean Gilbert - Chevron NZ

Product Services Manager

Danny Garrick

Group Accountant

Lionel Wong

MEMBER FREEPHONE 0800 00 11 44 5•

radiator Dec 2013 / Jan 2014

comment Stephen Matthews MTA Chief Executive

CoF proposal

In one of the last parts of its Vehicle Licensing Reform review to be announced, the Ministry of Transport (MoT) and the NZ Transport Agency (NZTA) have said that effective July 2014, the Certificate of Fitness (CoF) market will be opened up to allow interested repairers to carry out CoF inspections. This will mean repairers will be able to apply to carry out both CoF A inspections on light passenger service vehicles – taxis and rental cars; and CoF B inspections on heavy vehicles. This represents a significant change from the current regime where those repairing vehicles are not also able to inspect them for a CoF. Under the proposals, repairer businesses would not be able to provide inspections on vehicles in which they have a financial interest. While this would help minimise the risk of pressures being placed on inspectors to provide a CoF certificate, when the vehicle is not roadworthy, MTA still considers that there are risks. Consider for example, a refrigerated truck pulling up at a • Tel: 09 448 1071•

repairer business at 3pm on a Friday demanding an urgent CoF inspection: the truck is full of perishable cargo, and the load is needed in a hurry, several hundred kilometres away. If the vehicle is able to be inspected straight away and passes its inspection, all is well. But, if it fails and replacement parts cannot be obtained pretty well on the spot, the operator is likely to demand a CoF being issued, subject to repairs being carried out, on the return trip on the following Monday. In circumstances like this, and most of you can probably envisage instances of where these sorts of things could happen in your own business, what is the repairer likely to do? There is a risk that with increased ‘commercial pressure on them’, inspectors might pass vehicles that they wouldn’t otherwise. And with that risk there is an increase in the possibility of additional vehicle crashes and consequent injuries and deaths. It is imperative that NZTA has appropriate monitoring systems in place, and that they carry out appropriate and regular audits, and the Police Commercial Vehicle Inspection Unit (CVIU) carry out more roadside inspections. MTA considers it would be sensible for CVIU to contract CoF and WoF inspectors to help with roadside inspections. It needs a Opening up the warranted police officer to CoF market will stop a car, but they often provide some don’t have the skills to detect vehicle faults on the opportunities roadside. While there would for MTA repairer inevitably be limitations to businesses the degree of detail that can be covered in a roadside to gain new inspection, it would income streams. provide a valuable service nonetheless. The assistance of trained Authorised Vehicle Inspectors (AVIs) would give police the ability to inspect a much larger number of vehicles, and equally importantly, to a proper and safe standard. Allowing repairers to carry out CoF inspections also is going to compromise the Operator Rating System (ORS), as one of the factors that’s taken into account as part of this system is whether a vehicle fails a CoF inspection. There will be pressure on repairers to do an initial inspection, fix any faults, and then carry out a final inspection and pass the vehicle. This will make it more important to carry out more roadside inspections, as faults picked up during any roadside inspection, contribute to the ORS score. As MTA has discovered in its studies of light passenger vehicle inspections though, repairers often enter data after the repair has been completed. This distorts statistics around the actual state of the vehicle fleet.

Opportunities for repairer members Opening up the CoF market will provide some opportunities for MTA repairer businesses to gain new income streams. Factors you need to consider before 6•

radiator Dec 2013 / Jan 2014

making the investment in new equipment such as roller brake machines and load tie downs include: • Will the service that is provided be advantageous for the customer - is it really delivering true benefits? • What is the real cost of providing on-site inspections • Capital cost and return on investment, including the opportunity cost of fewer repairs being carried out, unless additional pits are built or hoists installed • Training/recruiting CoF inspectors • Whether you contract in CoF inspectors from the current Transport Service Delivery Agents (TSDA’s), which are VTNZ, VINZ and AA, or recruit new inspectors •

Managing customers who turn up for a CoF who you would prefer weren’t your customers.

Accreditation NZTA have indicated that in the future they want to consider the opportunity for vehicle operators to become accredited, so they would not have to carry out CoF inspections. This is the model that is used in most of Australia, and would mean operators would have to have accredited and auditable repairs and maintenance systems in place. MTA considers there are some very real risks associated with the introduction of this model into New Zealand. The recent petrol tanker crash in New South Wales, where two people were killed due to a mechanical failure on the tanker highlights this risk. An audit of fleet of the trucks owned by the operator of the crashed tanker revealed 91 out of 110 vehicles and trailers had "roadworthy" defects.

welcome To the following members who joined the MTA team during the last month

Almond Automotive Ltd


Burnside Motors


Exclusive Towing Ltd


Hammonds Collision Centre Ltd


Hawkes Bay Suzuki & Hawkes Bay Peugeot


Hawthorne Vehicle Transporters


Kinloch Mechanical Services Ltd


Mobil Lower Hutt

Lower Hutt

Morfett Autos


Night 'n Day@Gull East Tamaki


Night 'n Day@Gull Hewletts

Mount Maunganui

NTS Automotive Ltd


PB Motors 2013


Prestige Motors Ltd


Shamrock Service Station


Stortford Auto Sales Ltd


Supercharge Batteries Pty Ltd


A recent petrol tanker crash in New South Wales, where two people were killed due to a mechanical failure on the tanker.

MTA are strongly opposed to an accredited model being introduced in New Zealand, which we consider would result in more crashes, deaths and injuries. Progress and efficiency are very worthwhile goals. The question is though, at what cost? While these reforms are primarily designed to reduce compliance costs and improve customer outcomes, MTA believes the benefits will be small. Under this new regime, it is likely not everyone will benefit;


radiator Dec 2013 / Jan 2014

convenience does cost, and no doubt, our industry will respond to meet customer demands for a price. We think it’ll take up to three years before the benefits or otherwise of this change will become clear. Finally, to all members and their families, have a safe and happy Christmas, and I look forward to being in touch again in the New Year.

MTA - media matters From highlighting the struggles faced by the collision repair industry to warning would-be vehicle buyers about the hassles they may meet by dealing with shady roadside vehicle dealers, MTA has had another busy month in the media. MTA received national media coverage for bringing to light the tough times many collision repairers are facing, despite record profits being reaped by insurers. With insurance jobs providing about 80 percent of work in the sector, the low hourly rates they offer are pushing many collision repairers into operating unprofitable businesses – or shutting the doors. MTA’s stance generated radio and press interviews, as well as coverage in motor trade media. For more on these troubling issues facing collision repairers, turn to page 34 in the Bodywork section. MTA also put out a warning about unlicensed motor traders, working out of Park ‘n Sells. As summer rolls in, warmer temperatures and longer days have historically seen an increase in both the size and number of roadside selling venues. This also brings out the roadside sharks – illegal traders posing as genuine sellers, to take advantage of unwitting


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members of the public looking for bargains. It’s not the everyday, one-off sellers who cause the difficulties – it’s the illegal traders who pass themselves off as private sellers. Buyers have little or no legal recourse when dealing with these characters. In many cases, the details they provide are incorrect and the purchaser is unable to locate them after the money has changed hands. New Zealanders continue to keep vehicle ownership close to their hearts, with October vehicle sales up across all segments of the industry. The markets for New Zealand new and used imported passenger cars, commercial vehicles and on-road motorcycles were all up appreciably in October compared to the same month last year. With growth in the market now well established, what continues to surprise us is the pace and extent of the growth; it’s now across all sectors and is outpacing virtually every other major economic indicator at the moment, and there’s no sign yet of any slowdown. In the wider media, the government responded to public (and media-generated) pressure over drink driving limits, dropping the limit for an adult driver on a full license from 0.8 micrograms of alcohol per litre of breath of 0.5mcg/l. The issue came to a head as the staff of Campbell Live demonstrated, on live television, how a large, solid cameraman could drink 12 stubbies and still be under the limit; while a smaller female reporter barely managed to achieve “law-breaker” status after downing a bottle of white wine.

Several other journalists followed suit, testing how drunk they could get before going over the limit, with all surprised at their levels of inebriation. The new threshold – taking effect sometime next year – will mean the average male will be over the limit after about four to six 330ml beers drunk over two hours. Under the present limit, he can drink six to nine. The average female will challenge the new limit after three to five beers, instead of the current four to six beers. This move brings New Zealand’s drink-drive laws into line with many other developed countries – including Australia, Germany, France, Austria and Italy.


radiator Dec 2013 / Jan 2014

2013/2014 MTA Appointed Directors MTA President David Storey has confirmed the appointment of three directors, to complete the MTA Board for 2013/14. New appointee Peter Farmer will join reappointed Directors Richard Punter and Mark Darrow.

Peter Farmer A leader in the Tauranga business community, Peter Farmer brings his wealth of experience in New Zealand’s motor industry to the MTA Board as an appointed Director. Owner and Chairman of the Farmer Motor Group, Peter is also active in regional business development, through the Bay of Plenty branch of the Institute of Directors and regional economic development agency Priority One. He also has a 900-tree avocado orchard, and, as Director of national grower association New Zealand Avocado, has led New Zealand’s growers on a highly-successful campaign to increase global exports. Peter is also involved at a leadership level across a range of sectors, from entrepreneurship and civic improvement, to community and public health.

Richard Punter Hawkes Bay-based Director Richard Punter has been appointed for a sixth term to the MTA Board. He is an experienced director who has also enjoyed a successful business career at a senior level across many industries, ranging from horticulture and energy technologies through to consumer goods retailing. In his time on the Board, Richard has developed a solid understanding of all aspects of MTA’s activities and has been able to contribute strongly across a wide range of issues. Richard is an avid motorcyclist and, in his spare time, enjoys touring through many parts of the country. His reappointment will provide continuity to the Board at a time of change in the industry, and the organisation.

Mark Darrow Mark Darrow returns for a second term as the optional appointed director to the Board, bringing his strong business advisory and company directorial experience to MTA’s governance group. With 25 years in executive roles in the motor industry as Distributor, Dealer and Financier, Mark also serves as a Director of MGIL and recently Vehicle Testing Group (VTG). Currently also doing business advisory work for NZX-Listed PGG Wrightson, Mark’s extensive experience in the motor industry includes work with Sime Darby, Inchcape, and Giltrap Group covering various brands. Mark is the current Chairman of Veritas Investments Limited which owns the Mad Butcher business, and Director for various companies in the FMCG sector. He is a former executive director of GE Money, and a former CEO of Dorchester Pacific. When not delivering exceptional results at the highest level of the private sector, he enjoys golf, tennis, music and gym.

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AC33007 AC33008

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viewpoint Alistair Hill comments

Additional functions and changes in electrical architecture The automotive industry moved from a 6Volt supply to a 12V supply over 30 years ago, a change that required massive investment at the time. Then, starting in the mid-1990s, the auto industry began considering a change to 42V, and created a formal consortium, headquartered at MIT to help implement the standard. However, the effort did not gain sufficient market traction for a number of reasons, including cost and technical feasibility, as well as the development of solutions within the existing 12V standard architecture. In June 2011, BMW, Daimler, Volkswagen, Audi and Porsche released a joint statement on their agreement to implement a number of common architectural elements for their on-board power network: an additional 48V subnet; a charging connector type for all plug-in vehicles (ie Combined Charging System); and CAN bus interfaces supporting partial network operation. The 48-volt on-board power-net would supplement the 12V net for highpower applications such as electric power steering (EPS), brake-by-wire and HVAC systems. At the time the group of 5 OEMs noted that implementing functions and devices requiring high-current loads in a 12V supply network is becoming increasingly difficult in terms of both technology and cost. As more high-power devices are being added to vehicles it becomes increasingly difficult to drive these functions out of a 12V architecture, both from a technical and economic point of view. This is why BMW and other major car manufacturers decided to add a second system of 48V into future car models to supplement the existing architecture. “This will facilitate easy and costefficient integration of high-power components in the future and will enable new innovative functions”, said Giuseppe Mascolino, BMW, head of E/E architecture, system functions, software development, and e-mobility. The 48-volt and 12V subnets are to be connected through a bi-directional

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radiator Dec 2013 / Jan 2014

Higher voltage architecture opens up degrees of electrification DC/DC converter, enabling the easier integration of high-current devices into vehicles at lower cost and with improved quality. “Energy recuperation is the key to ground-breaking solutions that the motorist can afford and this has caused the industry to re-visit the previously mooted higher than 12V, but less than 60V, electrical architecture”, comments Nick Pascoe chief executive and chief technology officer at Controlled Power Technologies. “Mild electrification deploying a proposed 48 volt standard will be a major factor for enabling the required motor-generator efficiency and power levels.” Additional functionality requires higher voltages – 48V. Pascoe says the industry has estimated the additional cost to the motorist to achieve the required 30 percent reduction in CO2 emissions is estimated at US$1,500 for a family sized saloon. This is significantly less than the US$7,500 US federal subsidy for electric vehicles; an on-cost that would seem to remain unavoidable unless there is a significant breakthrough to reduce battery cost. “Automakers have a broad palette of hybrid technology options,” says Pascoe. “Some however are more expensive than others. Mild and full hybrid vehicles including plug-in hybrids, for example, operating between 200 and 600V, incur significant additional development and product costs to the automaker, which then have to be passed on to the consumer or absorbed by the OEM; hence the need for governments to subsidise electric vehicles. Consequently such hybrid and electric vehicles are unaffordable for most motorists even with government subsidies.” The recuperation energy potential of a downsized gasoline engine equipped with a powerful water-cooled starter-motor and generator is significant. At 48-volts a range of options become available, such as CPT’s SpeedStart, to provide torque assist to the engine for additional acceleration torque, reduced fuelling during cruise conditions, and harvest kinetic energy during braking. Brake energy alone is worth more than 60kJ/km accumulated over the New European Drive Cycle. “Not only does 48-volts provide a solution for more efficient powertrains, but also for meeting other increasing vehicle energy demands already severely stretching the capabilities of a 12V/3kilowatt alternator. This includes the wide range of electrically powered auxiliary systems such as cooling fans, water pumps, and electric power assisted steering, all integral to hybridisation, as well as improving passenger safety, security and comfort systems. These higher power electrical devices would all benefit from higher voltage systems. However, increasing the voltage beyond 60V requires much greater safety consideration leading to a significant increase in cost. The specification for 48V is still evolving, and there may yet be more than one, but there is real pressure from global automakers to conclude the specification as quickly as possible,” says Pascoe.

“A combination of electric launch assist, quasi-continuous electric motoring for fuelling optimisation, and energy recuperation with electric brake assist not only has a measurable impact on NEDC emissions but offers significant real world fuel economy,” says Pascoe. “However, this additional benefit can only be achieved at 48V”.

Energy Storage System

Fuel Tank

Gasoline Engine Low pressure storage

Gearbox Hydraulic Pump Hydraulic Motor

Degrees of hybridisation Full Hybrid A full hybrid can run on just the ICE, or just the electric motor, or a combination of both. The Toyota Prius and the Ford Escape Hybrid are examples of full hybrids. A large, high-capacity battery is required for electric-only operation. A full hybrid has a split drive system that allows flexibility and balances the drive from each system using a differential-type linkage between the ICE, the electric motor and the transmission. An electronic control system manages the propulsion systems, determining which combination of the two to use, in each circumstance. Typically, the ICE is shut down when the vehicle is stationary, and the vehicle is launched into motion again by the electric drive, engaging the ICE only when it is needed for extra power or to recharge the battery. The differing torque characteristics of the ICE and electric motors are ideal for synergistic operation. An ICE’s torque is low at low engine speeds, and the need for adequate power under acceleration has resulted in the use of engines that are much larger than required for steady cruising. On the other hand, an electric motor develops maximum torque from stationary, and its efficiency tends to improve with load, making it ideal for acceleration. The Toyota Hybrid System (THS) is an input-split system, with only a single power split device. This keeps the mechanical componentry relatively simple and allows the use of a smaller ICE, but has the drawback of maximum speed being limited by the speed of the smaller electric motor. Also, the efficiency of the transmission is heavily dependent on the amount of power being transmitted by the electric motor as the multiple power conversions, each with their own losses, lead to a low efficiency path compared to the purely mechanical path. This means that at higher speeds, the efficiency of the transmission falls below that of a conventional automatic transmission with a hydraulic coupling. A combined split drive system has a second planetary gear set and two clutches,

Additional functions and changes in electrical architecture

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radiator Dec 2013 / Jan 2014

enabling switching of the proportions of mechanically and electrically transmitted power in order to manage both lowand high-speed regimes. However, this restricts the system to smaller, less powerful electric motors. To overcome this, General Motors, BMW and DaimlerChrysler (now Daimler and Chrysler) developed the ‘two-mode’ hybrid system, which uses two electric motors of around 50kW to 70kW to provide two electric speed ranges. Mild or Assist Hybrids Mild or assist hybrids use the ICE for primary power, with an electric motor to provide additional power as required via a conventional powertrain. Assist hybrids differ from full hybrids in that they cannot operate normally on the electric motor alone. Honda’s hybrids use this system, which Honda calls Integrated Motor Assist (IMA), combining the company’s expertise with small, efficient gasoline engines with a low-power electric drive and its correspondingly smaller battery capacity. continued on page 12

Additional functionality requires higher voltages – 48 volts

continued from page 11

Plug-hybrids or dual mode Powertrain architecture for PHEVs, although in some ways similar to conventional hybrids, has a number of distinct technology differences that must be overcome. In terms of the battery pack, current production conventional hybrids work in a charge-sustaining mode. In this instance all the energy used comes from liquid fuels and the battery state of charge oscillates around some average value, typically around 60 percent. This means that different battery technology can be applied suitably depending on whether energy density or power density is the key requirement. Charge depletion to charge sustaining transition for PHEV battery packs In duty type, battery packs tend to have high power capability but limited energy capacity. PHEV battery packs operate under a charge-depleting regime, where the state of charge reduces until a lower limit, typically 25 to 30 percent, is reached. They then behave in charge-sustaining mode utilising liquid fuel energy as illustrated below. In this case battery packs must have both high power (kW) and relatively high energy density storage (kWh) capacity.

hydraulic hybrid sports car and entered it in the X Prize competition. It has a 1.4 litre TDI Volkswagen diesel engine and a Bosch Rexroth hydraulic motor/pump and accumulator. It was claimed that it could accelerate to 97kph 60mph) in six seconds and return up to 150mpg. In January 2011, the US EPA and Chrysler announced a cooperation agreement to adapt hydraulic hybrid technology for the light vehicle market. The EPA has been researching and has patented the technology that will be used. The EPA claimed that the technology could increase overall fuel efficiency by 30 to 35 percent, with up to 60 percent in city driving.

Torotrak's Flybrid flywheel and IVT system

Hydraulic hybrid operation

As with current hybrid technology there is a range of classes of PHEV. Typically mild hybrids (eg Honda Civic IMA) have no engine-off or electric launch mode. Power split architectures (eg Toyota Prius, Ford Escape, General Motors 2-Mode) have an electric-only mode limited by vehicle speed and battery power. Hydraulic hybrid architecture While suppliers, most notably Eaton, Bosch Rexroth and Parker Hannfin, have developed hydraulic􏰈 hybrid systems for heavy commercial vehicles, the concept is also being researched for light vehicle applications. Hydraulic hybrid operation A hydraulic hybrid employs a hydraulic pump to retrieve kinetic energy when the vehicle is braking by pumping hydraulic fluid into a reservoir that contains compressed gas, typically nitrogen. The additional fluid compresses the gas further, the stored energy of which can then be used to drive the hydraulic pump as a motor to power the vehicle’s drivetrain. The concept can be configured in either parallel or series hybrid designs. The hybrid hydraulic system is considerably less expensive to produce than a hybrid electric system. It will also support stop-start and is more efficient at regenerative braking energy retrieval than batteries, which are more limited by the rate at which they can charge and discharge. Claims for hydraulic hybrid regenerative braking efficiency are around 70 percent, while a hybrid electric system is unlikely to exceed 30 percent with current battery technology. In 2008, Artemis Intelligent Power announced a hydraulic hybrid prototype based on a BMW 530i and said that Bosch Rexroth had purchased the rights to use the technology on on-highway vehicles. In 2009, Lightning Hybrids produced a

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radiator Dec 2013 / Jan 2014

Flywheel hybrid architecture Both Torotrak and Allison have recently announced investments in Flybrid Automotive (formerly Flybrid Systems) commenting that the transaction strengthens its ability to provide turnkey development and manufacture of complete flywheel hybrid systems for buses, trucks, passenger cars, commercial and off-highway vehicles. The company expects the deal will accelerate the adoption of its technology, which it says will be in fleet trials with bus operators later this year through an agreement with bus constructor Wrightbus. Flybrid Automotive already has a successful long-term relationship with Torotrak, which uses Flybrid’s flywheel module in its Mechanical Kinetic Energy Recovery System (M-KERS). M-KERS captures and stores energy that is otherwise lost during vehicle deceleration events. Torotrak’s Flybrid flywheel and IVT system As the vehicle slows, kinetic energy is recovered through the KERS continuously variable transmission (CVT) and stored by accelerating a mechanical flywheel. As the vehicle gathers speed, energy is released from the flywheel, via the KERS CVT, back into the driveline.

Hybrid price premium per 100,000 units The full toroidal variator combined with a torque control operating strategy transfers energy from the vehicle driveline to the flywheel during dynamic operation, when the speeds of both elements are changing independently. Torotrak’s variator adopts the appropriate ratio, giving accurate control of the transmission torque and precisely defines the energy flow. M-KERS can recover up to 70 percent of braking energy for around a third the cost of battery electric hybrids, the Torotrak says. “This acquisition will secure our access to what we believe is the most market-ready flywheel system available”, comments Torotrak CEO, Jeremy Deering. “We now have the complete skill set, development resources and lowvolume manufacturing expertise needed to help vehicle manufacturers, across a wide range of applications, introduce a technology that will allow them to significantly reduce CO2 emissions for a fraction of the cost and weight of conventional electric hybrids.

penalties of traditional high-voltage solutions, the Ricardo report found. The report suggests that in the heavy-duty commercial vehicle market, pure mechanical flywheel hybrids “appear to be one of the most cost-effective powertrain technologies for reducing CO2.” In passenger car applications, pure mechanical flywheel hybrid technology could reduce emissions of CO2 by up to 30 g/km at a cost of around US$30 per gram, says Ricardo. This compares favourably with their estimate of US$30 US$68 per gram for enhanced Internal combustion engine technologies and up to $136 per gram for electric hybrids.

Air hybrid architecture Peugeot’s air-hybrid architecture French OEM, Peugeot recently confirmed that its air hybrid design would be in production from 2016 and, if the company can deliver the performance claimed the vehicle will not only deliver around 81 mpg, but the air hybrid architecture will prove very cost effective compared with conventional electric hybrid designs.

Charge depletion to charge sustaining transition for PHEV battery packs A comparison of air-hybrid architeccture efficiency with other types

Flybrid’s carbon fibre flywheel spins at up to 60,000 rpm in a near vacuum. Drive can be provided by the company’s CFT (clutched flywheel transmission) clutch-based transmission system or by Torotrak’s CVT. Flybird introduced the CFT in 2011 for the 100 kW Flybrid KERS for Le Mans 2011. The system uses a series of small clutches to transmit the drive between the flywheel and the main vehicle gearbox and can provide up to 100 kW and 540 kJ of storage in a system that has a full wet weight, including the electro-hydraulic control system, of less than 40 kg. CFT KERS scales down very well so could open-up a new market for small, low-cost automotive hybrids and the company’s development portfolio of development programmes includes Volvo Cars (which uses Torotrak’s CVT), Wrightbus, two manufacturers of off-highway vehicles and several motorsport constructors. Evaluation programs are on-going with several other vehicle manufacturers across a wide range of sectors including passenger cars. Flybrid says that if these relationships continue to progress as planned, their technology could be specified for a production vehicle by 2016. In an independent report on flywheel hybrid technologies, commissioned by Torotrak, Ricardo Strategic Consulting concluded that pure mechanical flywheel hybrids promise similar fuel economy and CO2 benefits to electric hybrids but at around one third the cost. The purely mechanical flywheel system eliminates the cost and price instability of exotic metals, the end-of-life costs of batteries, the need to train dealers and bodyshops to work safely with high voltages and several other significant

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The design incorporates an accumulator tank (see illustration) containing around 20 litres of nitrogen and hydraulic fluids. The vehicle then recovers energy under braking; however, this energy is used to compress the gas in the accumulator. The compression is performed through a reversible hydraulic pump, and the energy can then be released the next time the driver requires peak power for acceleration. A comparison of air-hybrid architecture efficiency with other types The system does not produce large amounts of energy, however, in stop-start urban traffic the system can bring about significant savings. Similar technology has been used for vehicle applications in the past, for example UPS ran a fleet of delivery vans that used hydraulic fluid to convert braking energy into forward motion in 2009. Peugeot engineers comment that the technology used is essentially known technology, but the way that the Hybrid Air system works is innovative due to how the components have been fitted together to gain maximum efficiency.


Lowest priced equipment not the best option While workshop equipment products are today being made by an increasing number of factories in China and this has resulted in lower prices, there are many other factors that should be considered by the astute business owner or manager when making their decisions to purchase. There is an old saying that you only get what you pay for and equipment that is made down to a price may not deliver to the purchasers expectations over a longer time frame. Good quality equipment is indeed a wise investment for any workshop. Good equipment will make the shop money. The highest outgoings in any workshop today is labour. There are many items of equipment that will save labour and even more importantly reduce the risks of injury in the workplace. OSH claims are extremely costly and can be ongoing. It is important for buyers to firmly establish the type of equipment they wish to buy and what they wish to achieve in making the funds available. For example the addition of a brake lathe may enlarge business opportunities by keeping more work in house. Rather than farming out components for machining or bringing in the mobile guy. Having the technicians learn new skills and giving them variation in their work can give them a greater amount of job satisfaction. Allowing them to take ownership of the quality of their output. It’s a proven fact that there is good money to be made in brake machining. Doing the maths will quickly show how many brake jobs would have to be done each week to cover the costs of the machine. This cost justification exercise is necessary in setting up guidelines of how much to spend. Having done this the buyer then needs to consider where best to spend their money and choose a supplier with a proven track record that can also offer an element of training and after sales service. At Sulco we have invested in having our own technical staff on hand for installations and after sales support. We also have a range of equipment including some very high quality higher priced equipment that will stand the test of time. The quality is remembered long after the price is forgotten. Heavy vehicle workshops in particular need best quality gear. With this in mind Sulco recently sourced an amount of Gray equipment out of USA. Gray has long been seen as the highest quality axle stands and other heavy vehicle service equipment in the world. Having a long record of supply with the likes of the US military. Gray equipment is absolutely top notch. It’s surprising when many decision makers in the heavy repair industry reduce their buying decision to price only. Yet at the same time they sell best of brands in what they offer their clients. It’s a contradiction difficult to comprehend.   Good top quality higher priced equipment is designed to go the distance.  Sulco prides themselves of having world leading brands. From jacks to Skylifts. From wheel aligners to tyre machines. We can help you with the cost justification exercise in getting it right when you buy equipment.    When you are making your purchase decision talk to the people that really know equipment. Call the team at Sulco 0800 800 488. They have been selling gear into workshops for close on 50 years.

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$33.50RRP +GST

Mitsubishi Genuine pollen filters are made with quality materials, so they work as they should.


$149.00RRP +GST

Mitsubishi Genuine cam belt kits are precision designed and, like all Mitsubishi Genuine Parts, are backed by a 12-month warranty.


$103.00RRP +GST

Mitsubishi Genuine water pumps fit right first time – no leaks, no fuss!


radiator Dec 2013 / Jan 2014

0800 54 53 52

MTA Get Away 2013, 18-19 October – Going the Distance – Bay of Islands Our MTA Get Away event in October formally kicked off with Greg Murphy at the CardSmart Welcome Lunch. We discovered that not only is he a successful V8 super car driver but also an able helicopter pilot – who brought along Jack Perkins for the ride also. After lunch, attendees enjoyed some fun options, business sessions, and forums. A new addition for this year were our business sessions – thanks to presenters Kerryn Foote (MTA’s HR Advisor, who spoke on HR Matters), Kenina Court (Principal, Business Advisory, Crowe Horwath, who spoke on Cashflow and Profitability) and Laurie Wilson (Director of, who gave members some innovative micro marketing ideas they could apply straight away). Our forums for service station members and collision repair members both featured Australian guest speakers. Colin Long, from the Service Station Association in New South Wales, discussed what had been happening across the ditch for their members. Gavin McGahey shared stories of challenges he had faced in his 30 years of experience in the Collision Repair industry in Australia, NZ and further afield. Our popular Cocktail Making Challenge was back for its third year, ably hosted by Frankie Miller from TV advertorial ‘The Mix’. Frankie was impressed with the skill level of our budding cocktail makers, no doubt some of them three year veterans...! Once again, Resene Automotive and Light Industrial (RALI) sponsored our Segways – which had a twist this year: Segway Jousting and Polo. Clothes got ripped, blood was spilt, and fun was had. The most popular afternoon event was the VTNZ Magical Mystery Bus Tour, with about 60 people taking in the mystery and adventure of Kawakawa, Kerikeri and Paihia. The Repco Caribbean Celebration had great food, good company and cocktails, and lots of fun to boot. Thankfully no-one ‘hung ten’ off the surfboard simulator and we escaped injury free. The fishing, photo booth and coconut shy and skittles again proved popular as members and sponsors got to relax and do business amongst the palm trees. Jamie Fitzgerald enjoyed his time with us both days. He kept our MTA Expo running smoothly hosting all of our Expo sponsors (Crowe Horwath breakfast, Capricorn Morning Tea, UDC and ANZ as well as Autosure for Lunch) and keeping those prize draws running. The $500 MTA Gift Cards were won by Janet Wagstaff from Caltex Matamata, and Michelle Faulkner from Papakura Towing Ltd will be planning her next holiday using the $2000 Harvey World Travel Wellington gift vouchers she won. All exhibitors reported doing a roaring trade and had a great time – here’s to the Expos in 2014! After the Expo it was time to relax. People did their own thing for a few hours, went on the popular user pays fishing charter, or joined Jamie for a ‘first crossing’ up to Haruru Falls. On Saturday evening, Crombie Lockwood took pre-dinner drinks and canapés to the next level, with their customised cocktails on the night. It was great to have some informal fun presentations, including the ‘delegate’s choice trade stand’, won by Adrad National Radiators. A great effort – well done! The night reached its climax with the MTA Awards Dinner, sponsored by Telecom. Once again, MC Jamie Fitzgerald brought a sense of humour and fun to the occasion. Congratulations to all of our award recipients once again (please see November Radiator for photos and recipients). A fantastic end to a busy couple of days in the Bay. We have more photos of MTA Get Away on our website, at

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The future is getting closer Jake Venter

fuel cell stack Converts hydrogen gas and oxygen into electricity to power the electric motor

power control unit Governs the flow of electricity

At present, hybrids and plug-in electric cars are making a brave showing in an attempt to compete with internal combustion engines. Some manufacturers are spending a lot of money on research to improve them; others are just going with the flow. Meanwhile vehicles powered by fuel cells are slowly coming into the market place. Most engineers suspect in the long term cars will be powered by fuel cells coupled to electric motors. What are fuel cells, and why is the industry spending money on fuel cell electric vehicles (FCEVs) research? The biggest advantage of the fuel cell is the fact that it is more efficient than any internal combustion engine. In a wellto-wheel analysis the American Department of Energy has estimated FCEVs using hydrogen produced from natural gas would emit about half as much carbon dioxide per mile than an internal combustion engine and roughly one-quarter less than a hybrid vehicle. There are two disadvantages; it is at present a very expensive form of power and for maximum efficiency the cell should run on hydrogen, not petrol. Hydrogen is regarded by most engineers as the fuel of the future. Some say the storage and transport problems associated with hydrogen mean it will always remain the fuel of the future. On the other hand the world has an abundant supply and it is very clean-burning. The only byproduct is water, and the hydrogen can be recovered by splitting the water into oxygen and hydrogen.

WHAT IS A FUEL CELL? You may have seen a demonstration in a school science class that when an electric current is passed through water the latter breaks up into hydrogen and oxygen. A fuel cell works in the opposite way; when the above two gasses are allowed to associate in the presence of a catalyst they will re-combine to form water and produce an electric current.

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CONSTRUCTION A fuel cell has a positive electrode called the anode and a negative one called the cathode, as well as a catalyst that speeds-up the reactions at electrodes. The reactions that produce electricity takes place at these electrodes, and the electrically charged particles move inside the cell from one electrode to the other carried by a substance called an electrolyte. There are a number of different varieties of fuel cell. These differ in the materials they use, but in general the operation of each is similar. Hydrogen is fed into the cell and enters at the anode where a chemical reaction strips the electrons from the atoms. The hydrogen atoms are now said to be ionised and carry a positive electrical charge. The negatively charged electrons that have been freed then flow through the external wires of the cell to provide an electrical DC current. A single fuel cell generates a very small amount of electricity so that in practice many fuel cells are assembled into a stack to form a power pack. If an alternating current is needed, the output of the fuel cell can be routed through an inverter to become AC. Oxygen enters the fuel cell at the cathode and in some fuel cell types it combines with electrons returning via the external electrical circuit as well as with the hydrogen ions travelling through the electrolyte from the anode. In other cell types oxygen picks up electrons and then travels through the electrolyte to the anode, where it combines with hydrogen ions. When the hydrogen and oxygen combine, they form water and this is allowed to drain from the cell.

BUILDING A FUEL CELL Building a reliable and inexpensive fuel cell stack is far more complicated than getting a single cell to work. Many different types of fuel cells have been designed and built over the last 50 years, but the choices are constrained by the choice of electrolyte. The main electrolyte types used today are alkali, molten carbonate, phosphoric acid, proton exchange membrane (PEM) and solid oxide.

PROTOTYPE VEHICLES Fuel cell prototypes have been built for all forms of land and water transport, and even aircraft. A number of companies are producing small quantities of test vehicles for sale or lease to organisations, as well as private owners. There are over 100 fuel cell buses deployed around the world and more than 20 different (FCEVs) have been shown to the press since 2009. Several car manufacturers have announced plans to introduce production model FCEVs in 2014 or 2015.

Liquid hydrogen has about one-quarter the energy density by volume than hydrocarbon fuels such as petrol.

STORING HYDROGEN Hydrogen can be stored either as a liquid or a gas. Hydrogen liquid boils at minus 253 degrees celsius so that it has to be stored in a thick double-walled container with an air-gap in between. During hydrogen production, energy is needed to cool it down to a low temperature, and this represents an energy loss. Liquid hydrogen has about one-quarter the energy density by volume than hydrocarbon fuels such as petrol. In plain English, this means there is about 64 percent more hydrogen (measured in kg) in a litre of petrol than in a litre of pure liquid hydrogen. This follows from the fact that hydrogen is extremely light and that a molecule of hydrogen contains two hydrogen atoms, but hydrocarbon molecules contains larger numbers of hydrogen atoms. Gaseous hydrogen can be stored in compressed form, and this is the preferred form for fuel cell powered buses because the tank can be mounted on the roof. Hydrogen gas has a high energy density by weight but a lower energy density by volume. This means to store the same amount of energy the hydrogen tank would have to be far heavier than the usual petrol tank. Honda, Mercedes-Benz and Nissan are experimenting with compressed hydrogen gas stored in tanks at 350 bar or 700 bar, but BMW prefers storing the liquid. Hydrogen can also be stored in other chemicals with varying degrees of success and a great deal of research is being conducted to find the most efficient way to store it. When a breakthrough has been achieved, hydrogen will really to take off as a fuel.

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The early version of this company’s fuel cell project was based on the first A-class model. It was shown to the press in 2002, had a range of 160km and a top speed of 132km/h. The latest version of the company’s effort is based on the B-class. The extra space allows the fitment of the larger compressed hydrogen tanks with the result that the range been increased to 400km. A more powerful fuel cell is now fitted so that the maximum speed has been increased considerably. Towards the end of 2010 Mercedes-Benz produced a limited run of 500 A-class based fuel cell vehicles, and leased them to European customers. Later, some B-class - based fuel cell vehicles were leased to customers in California. Some of these vehicles stored the hydrogen at 350 bar to give a fuel range of 400km while others were equipped with 700 bar tanks to extend the range to 678km. In June 2011, MercedesBenz announced that they will start selling some B-class FCEVs in 2014. The fuel cell used in these vehicles is a proton exchange membrane unit designed by the Automotive Fuel Cooperation Corporation (AFCC). These fuel cells work with a polymer electrolyte in the form of thin permeable sheet. The overall efficiency is over 50 percent and the cell operates at 80 degrees celsius. This temperature is low enough to make them suitable for homes and cars.

2. TOYOTA This company has built a series of experimental fuel cell vehicles and made them available to selected customers in Japan and the United States on a lease basis. They were all based on the Highlander SUV platform. The fuel cell powers a 90kW AC electric motor that drives the wheels when power is demanded, but becomes an alternator during braking and coasting to capture kinetic energy. An auxiliary battery is provided to store the electricity generated this way. It is used to supplement the output from the fuel cell to deliver a power boost during acceleration The power control unit consists of a DC (from the fuel cell) to AC (for the power unit) converter plus a high voltage DC to low voltage DC converter for the vehicle accessories. The unit also exercises precision control over the fuel cell output and the auxiliary battery charging state under all driving conditions. The hydrogen is stored in liquid form in a high-pressure carbon fibre tank. It has a polyamide resin inner liner that reduces hydrogen molecule leakage through the walls of the container.

TECHNOLOGY TRANSFER The present technology used for electric cars can be transferred almost as it exists to fuel cell cars. This means when the fuel cell technology is ready, it will not be necessary to re-invent a suitable car to go with the new power unit.

TRAINING Fuel cells represent advanced chemical and electronic technology. This means a great deal of training will be needed to equip a mechanic with the skills needed to cope with these vehicles. It’s too early to start looking for training courses, but if I was a young mechanic I would start to take an interest in the latest developments.

advocate Dougal Morrison

This column gives an update about law changes, MTA lobbying and training activities.

email or 04 381 8816

Law Changes Credit Contracts and Financial Services Reform Bill The Bill passed the first reading in the House in mid September, and progressed quickly to the Select Committee hearings in November. Nicknamed the ‘loan shark’ Bill, its focus is on tightening credit lending processes and practices in the ‘tougher’ end of the finance market. However, the changes will impact the overall market to varying extents. The Bill proposes: • Amendment of Credit Contracts and Consumer Finance Act 2003 (‘CCCFA”) • Repealing the Credit (Repossession) Act 1997 and inclusion of repossession provisions within the CCCFA • Repossession agents will require to be registered under the Private Security Personnel and Private Investigators Act 2010 • Small change to the Personal Property Securities Register (PPSR) – no longer able to secure finance contracts against future and un-acquired goods • Amendment to the Financial Services Providers (Registration and Dispute Resolution) Act 2008 – to promote cost effective dispute resolution MTA’s submission to Select Committee included the following points: • We supported the submission made by the Financial Services Federation. • We highlighted three aspects of particular concern to members: • Clause 9A of Bill – Definition of “Lender” for purposes of Lenders Responsibility Provisions MTA asked that point of sale retailers or dealers be withdrawn from the definition of “lenders” within Part 1A. Their inclusion is inconsistent with the stance applied under the Financial Advisors Act 2008. • Clause 9I – Publication of Costs of Borrowing MTA submits that the publication of the costs of borrowing should not be proceeded with because it will add unnecessary costs, and it may serve to mislead rather than inform consumers. • Clause 27 – Section 45 amended (fees or charges passed on by creditor) Subsection 45(6) imposes the condition that a creditor (either the dealer or finance company) cannot claim a commission on the sale of an insurance or warranty policy if the creditor (ie dealer or finance company) makes it a condition of finance that the consumer obtain such a policy from a particular provider. MTA submitted this provision will be unfair and should be withdrawn. MTA’s full submission is on the website.


MITO Automotive Qualification consultation MITO released the Automotive Qualification consultation document on 29 October 2013. The qualification consultation document focussed on the suite of Automotive engineering qualifications covering light and heavy vehicles. In addition to feedback provided to MITO by individual repairers and training organisations, MTA Branches, the Automotive Technology Committee and the Heavy Vehicle Advisory Group considered the consultation document. The committees raised issues including specialist qualifications, time to complete the qualifications, qualification flexibility, and the skills that technicians will gain. MITO will review comments, seek NZQA approval for the qualifications and then develop each in detail. This will be undertaken in conjunction with industry and will involve further consultation.

New Auctioneers Act – Proposed Regulations on Auctioneers’ Fees and Registration Information A new Auctioneers Act is being developed as part of the wider Consumer Law Reform Bill. The Ministry for Business, Innovation and Employment (MBIE) has released a discussion paper seeking feedback on the proposed new registration fees and auctioneer registration information. The paper can be accessed via the Consumer Affairs website, along with a useful summary of key differences between the ‘old’ licensing scheme (Auctioneers Act 1928) and the proposed scheme. An important point for dealers: Registered Motor Vehicle Traders (RMVT) who wish to auction vehicles are already licensed under the Motor Vehicle Sales Act 2003 and are exempt from auctioneer registration under the new act. A copy of MTA’s submission on the discussion paper is on the MTA website.

Initiatives WoF frequency changes MTA’s Communications team is working with NZTA on advising members of the changes, including the phased introduction of vehicles going onto a 12-month Warrant of Fitness (WoF)

Tyre Awareness week The Energy Efficiency and Conservation Authority (EECA) has brought together a number of parties including NZTA, Police, MTA, AA New Zealand, Goodyear Dunlop, Bridgestone, Z Energy and others to focus on tyre safety. The week, to be held next March or April, will promote safety and efficiency through using the right tyres and maintaining correct tyre pressure.

Vehicle Licensing Reform - CoF review

Accelerating the exit of less-safe vehicles

NZ Transport Agency (NZTA) will open up the Certificate of Fitness (CoF) market so repairers can carry out CoF A inspections on passenger service vehicles and CoF B inspections on heavy vehicles. Any business with a financial interest in a vehicle will not be able to inspect the vehicle. NZTA will consult further on determining site requirements, defining “financial interest”, audit requirements and provision of training. Repairers will likely be able to apply to become CoF inspection agencies from 1 July 2014. Please see Stephen Matthews “Comment” on page 6 of Radiator for MTA’s perspective on the proposed changes.

The Ministry of Transport (MoT) has recently run workshops with automotive sector interest groups on how to encourage the public to upgrade to safer vehicles. These ideas could involve: • recognising there can be big differences in safety specifications of vehicles of the same age and size,

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• upgrading to a later, safer model, and • encouraging the earlier scrapping of vehicles at the end of their useful life. The workshops raised a number of factors encouraging the retention of older cars, especially the recent price increases of used vehicles.

Heavy vehicle service meeting NZTA met with 45 heavy vehicle service providers in Hamilton on 30 October 2013, to review safety issues. Issues discussed and proposed actions include: • Repairers often become aware of safety faults before anyone else – but authorities don’t necessarily listen to their concerns. They proposed making a portal available for repairers to report recurring heavy vehicle safety issues. • Service providers asked for a process to identify operators with very good service history records. This could affect the Operator Rating System (ORS) and the length of CoF under the variable frequency allowance (3–12 months proposed under Vehicle Licensing Reform). • Responsibilities of heavy vehicle repairers – especially around requirements for repairing vehicles to an equivalent condition as when originally manufactured, and that any repairs to an item on one side of the vehicle must be replicated on the other. Economic Commission for Europe Regulation 90 (ECE 90) was discussed relating to brake friction material. Repairers suggested that brake system repairs should be recertified to be consistent with other systems requiring certification. • The online Vehicle Inspection Requirements Manual (VIRM) was demonstrated. All heavy repairers should now have access to and be familiar with this manual. • A review of the heavy vehicle categorisation of defects manual was being undertaken. Available through NZTA’s website, this manual has a suggestion form on the last page for repairers to pass on any concerns. • Auditing of heavy vehicle service records as part of accident investigation was raised. Eleven percent of accidents involved a mechanical fault, and the process to make investigation outcomes available could be improved. NZTA advised its Bulletins were written based on these outcomes.

MTA wheels and tyres and brake specialist categories Both the Heavy Vehicle Advisory Group and Automotive Technology Committee have discussed the appropriate competencies for members to advertise as wheels and tyres, and brake specialists. These will be used in the future by MTA Business Managers when undertaking specialist business reviews.

Heavy vehicle issues The Heavy Vehicle Advisory Group is currently considering whether there is benefit in developing an MTA 25-point safety check and a vehicle prepurchase check for heavy, contracting or agricultural vehicles. The group is also considering how repairers can contribute to improving operator ratings and vehicle safety under the ORS.

IAG NZ LTD reviewing Approved Repairer network On Friday 15th November, IAG NZ LTD released a request for proposal (RFP) for all repairers who would like to be considered to join the IAG Approved Repairer network. It has been a number of years since they have undertaken a full review of our network. With the integration of AMI in 2012 coupled with the upcoming expiry of existing contracts, IAG has advised that it will be completing a full national review of its network over the coming six months. All IAG Approved Repairer contracts will be issued to the successful applicants in June, starting 1 July 2014.

Vehicle insurers flourish as collision repairers struggle The cost to drivers to insure their cars against crashes has dramatically risen over the last two years, as the insurance industry reaps record profits – while the some in the collision repair industry are being pushed out of business. The Insurance Council of New Zealand reports that for the 12 months to September 2012, New Zealand’s insurance companies collected about $1.3 billion for commercial and private motor policies – up a massive $43 million from the previous year. However, during that same period, the cost of claims for these policies only rose by $6.5 million. MTA is concerned many in the collision repair industry are struggling to survive – about 80 percent of vehicle collision repairs are paid for by insurance companies. Our press release on the issue got good coverage. The full story can be found in the Bodyworks section of Radiator, on page 32 and MTA in the media, on page 8.

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WoF woes

Malcolm Whinham

MTA Training Facilitator

The impending

‘silly season’

Once again, greetings from the WoF Woes desk. There are two areas I would like to cover this month. The first is the impending "silly season" on the roads and the other is some of the latest announcements from NZTA regarding updates to the VIRM. In August, we had a WoF newsletter to confirm earlier announcements regarding the changes to WoF frequency and which vehicles are affected. Put simply, from the first of January 2014 you will be inspecting for and issuing annual WoFs to vehicles first registered from 1 January 2004. The next critical date will be 1 July 2014 when the remainder of the fleet first registered in the 21st century (1 January 2000) will become eligible for an annual inspection, while all those pre-2000 vehicles will remain on a six month inspection regime. I have already heard of customers berating their local garage, wanting a 12 month WoF to be issued; unfortunately for them, it is not going to happen that easily. The WoF online system will inform the Inspector of the frequency for the vehicle. With the second round of 12 month WoF introductions in July 2014 will also come the three year WoF for new vehicles; an inspection at the time of sale and then nothing required for a further three years. As a result of these upcoming changes, I have had numerous conversations during this year’s WoF Update Courses regarding potential effects on the vehicles and on the activities of individual businesses. While the condition of the vehicles is always the responsibility of the operator and we simply inspect on behalf of NZTA, the effect on the business is most definitely the responsibility of the MTA member. I encourage everyone to stand back and look at their customer base, the average age of the vehicles they work on, then put some strategies in place to minimise the potential effects. Perhaps one of the outcomes is that the vehicles which will move from a six-month inspection regime to annual inspections will require bigger, more expensive repairs. As I mentioned at the beginning of this article, “the silly season” is almost upon us. No doubt there will be the usual rush to get vehicles inspected and serviced prior to the great annual pilgrimage to the Christmas holiday destination. The car, trailer and boat will have languished, possibly since last January and now are to be called back into service. This presents some unique issues as the customer often does not want the work or repairs, but only the WoF sticker for the windscreen and trailer. In line with concerns about trailers and how they are used (and abused) there have been some changes or clarifications in recent VIRM updates which were announced on 14 October.

General Trailers section 5 – 1: Note 5 Laden weight means the weight of the trailer and its load, if any, for the time being carried. A vehicle inspector may be presented with a trailer (usually unladen, such as a boat, car or horse trailer) that has a laden weight below 2,000kg, but that is likely to have a laden weight exceeding 2,000kg when it carries its normal load. In such a case, he should make the vehicle operator aware, for example, by putting a note on the checksheet, that the trailer may not comply with safety chain or brake requirements when the trailer carries its normal load.

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2 3


General Trailers section 8 – 1: Note 3 A safety chain or shackle may be marked as complying with a standard and with a chain designation size that equals the maximum laden weight of the trailer, for example, with 25 or 2,500 which denotes 2,500kg. This means the chain is suitable for a trailer with a laden weight of up to 2,500kg as the standard has already taken into account the required breaking strength. In other words, the unbraked tandem axle boat trailer presented un-laden with a single safety chain and 6mm galvanised shackle are not going to be adequate (or WoF compliant) when the boat, Christmas gifts and holiday supplies are loaded onto the trailer.

Gift Voucher Redemption Timetable

I know all our MTA Authorised vehicle inspectors (AVIs ) are vigilant and apply the rules as written, however the customers don’t always view things in a positive light and can, on occasion, resort to devious means and inappropriate repairs to get around the regulations. You will see in the photographs (left) some of the downright crazy repairs I have seen in recent times. I’m sure they will make you smile and then cringe! No 1 A Piece of Perspex cut and bonded in to a rear quarter light window No 2 A steering drop arm that has been heated and straightened No 3 A seat belt anchorage from the “A” pillar which has been cut with a cut off wheel to allow a new seat belt to be fitted without dismantling the components No 4 Brake pads that have had nuts welded onto the backing plate to prevent the pads falling out after the damaged ventilated disks had been replaced with solid versions! I am always very keen to see and hear of the WoF "crazies" that are presented. So, if you do have something along these lines please email a picture to malcolm.whinham@ and a brief explanation and it may be used on WoF Inspector courses. Finally. The compliments of the season to all our MTA member AVIs.

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For the Christmas and New Year period MTA will be closed from midday (12.00pm) on Tuesday 24 December 2013 and reopen on Monday 6 January 2014. It is important that you note the following dates for gift voucher redemptions. • For MTA gift vouchers received from Thursday 12 December to Wednesday 18 December 2013, direct credit payments will be credited into your bank account on Monday 23 December 2013. • For MTA gift vouchers received from Thursday 19 December 2013 to Friday 20 December 2013, direct credit payments will be credited into your bank account on Tuesday 24 December 2013. • For MTA gift vouchers received from Monday 23 December 2013 to Wednesday 1 January 2014, direct credit payments will be credited into your bank account on Friday 10 January 2014. • Normal service will resume thereafter (all vouchers received from Thursday 2 January 2014 to Wednesday 8 January 2014) will be paid out on the following Monday 13 January 2014. For further information please contact MTA on (04) 385 8859 or email

When will it end?


Points, Dizzy, Carb and a Coil, Words like these will bring a smile to any experienced Automotive Technician. But words like CAN Bus, Wave Form, Flex Ray and Adaption can as easily bring out the grump in the most mild mannered of them, and it’s not hard to understand why – technology! One of the latest pieces of Technology to be released in New Zealand is the G-Scan2 and it has it in spades! G-Scan Scantools have been in New Zealand for four years now and have a fantastic reputation with the 200 plus workshops who now own one. The new G-Scan2 is an addition to the range giving even more features over and above the already high specifications of the original G-Scan. The biggest difference between the two is the introduction of an OEM designed 4 channel Oscilloscope. Having an Oscilloscope is important because as good as a Scantool is, it will only point you in the direction of a fault – It can’t test the component, and it can’t prove that it’s faulty like an Oscilloscope can. For a lot of people an Oscilloscope is ‘the next step’ and can be quiet daunting. But, as the Oscilloscope with the GScan2 has been designed to be used in OE service bays most of the hard work has already been done for you. Presets within the software make it as easy as choosing Sensor or Theme. Sensor selection will give you a list of Sensors like Wheel Speed, Coolant Temperature, and Airflow meter etc. Whereas choosing a Theme will set the scope up for tests like Crank Shaft vs. Primary Ignition or Cam vs. Crank vs. Injector vs. Ignition. The G-Scan2 is not all about the Oscilloscope though. One of the nicest features is the new Samsung 7” outdoor readable screen. If there was a complaint with the original G-Scan it was that the screen was hard to view in bright light (a common issue with LCD screens) , No problems with the G-Scan2’s screen, and being 7” instead of 5.6” it’s easier to read for those of us who are a little wiser/older. Next is the latest Samsung triple ECU’s the G-Scan2 uses, like the old saying goes “there’s no substitute for cubes”, but in this case its CPU’s not cubes. The more you have the faster the tool

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radiator Dec 2013 / Jan 2014

will work and the more things it can do at the same time without slowing down, And as the tool can work faster and do more the SD memory card has been enlarged to 16GB in order to have ample space to save all this extra data. Another great feature over the original G-Scan is the ability to print screen captures via the now integrated Wi-Fi which makes it even easier to give the vehicle owner a report of the vehicles before and after status. There are more features of the G-Scan2 that I haven’t mentioned but the last one I’d like to cover is going to be the most important in years to come. The G-Scan2 is the first aftermarket Scantool in the work that is able to support the new Flex Ray communication protocols. What is Flex Ray? It is the latest network communication protocol for Automotive systems that will eventually replace CAN Bus. Flex Ray operates at 10Mbit/s which is 10 times faster than the fastest CAN Bus systems. It is already in use in vehicles we see in our workshops today – Flex Ray was first used in the 2006 BMW X5 in it’s adaptive damping suspension, and the first vehicle to fully use Flex Ray was the 2008 BMW 7 Series. So in some cases the technology has been around for 7 years but up to now only OE dealerships have been able to deal with it. In answer to “Where will it end”? I’m sorry I don’t know, but where it is now is a more important question to ask, and the answer is G-Scan2.

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transmissions Martin Brooks

Aisin 5 Speed

The Aisin 5 speed unit that we are going to look at this month is a transmission that has been around for some years and has been fitted to a wide range of vehicles. Although it could now be termed obsolete, it is a unit that is often going to show up in your workshop. The transmission is a five speed, fully electronically-controlled transmission with a lockup torque converter that started to appear around 1999. It is transversely mounted and is fitted to both two-wheel drive and all-wheel drive vehicles. Manufactured by the Aisin-Seiki company, it can have various designations depending on the particular vehicle manufacturer – you may see it designated as AW50-55SN, AW55-60SN, AF3335, and RE5F22A amongst others. As mentioned, the unit has been used by a large number of manufacturers including Volvo, Renault, Mazda, Ford, Saab, Nissan and General Motors. There are differences in the units depending on the vehicle it is fitted to but the basic design is the same. Unlike many other units the transmission is a nonoverdrive unit with 5th gear being a 1:1 ratio. The unit evolved from a four-speed transmission that first appeared about 1989 and was fitted to mainly European vehicles. Once again, this unit had several designations according to manufacturer, and you may see it as AW50-40/42LE, AF14, 20 or 22. The two units are similar to look at so you may need to identify by the shift pattern or the identification plate.

Identification plate on top of transmission

The design is of the “no pan” type so servicing is limited to fluid changing. As always with a modern unit, it is essential to use the correct fluid, especially in higher powered and all-wheel drive vehicles. After repair or replacement of the transmission it is essential that the manufacturer’s procedure is followed to reset the adaptive shifts. Failure to do this may lead to a shift quality problem or even to damage to the transmission. Over the life of the transmission there have been several changes to the solenoid specifications so you must use care when changing these. Although the transmission is a relatively reliable unit, they are prone to shift complaints, especially in the higher powered vehicles, which may also have overheating problems.

There are two main causes of these complaints: valve bodies or solenoids are prone to wear or failure, and internal planetary bushings are also prone to wear. Wear in the bushings will allow lubrication/cooling fluid to be lost, causing the overheating. It is essential to properly diagnose the transmission before it is removed from the vehicle. In most cases it is possible to access the valve body without transmission removal and many shift problems can be resolved with valve body repair or replacement. One possible fault that is worth mentioning is a loss of reverse; you need to be sure that you do not have a fault in a speed sensor or its circuit. Once the vehicle is travelling at over 7km/h some solenoids are activated to inhibit reverse. As an aside this is very common with many transmissions so always scan the vehicle and check for incorrect speed signals. As this is the last article for 2013 I would like to take this opportunity to wish you all a safe and enjoyable holiday season should you be lucky enough to have some time off. Please do not hesitate to contact me at if you have any comments or queries about this or any other article and I am always happy to have suggestions for future articles.

ACEOMATIC TRANSMISSION SERVICES LTD Automatic Transmission Repairs and Service Electrical Repairs and Diagnosis Torque Converter Specialists

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Phone: 03 381 1333

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radiator Dec 2013 / Jan 2014

Valve body with solenoids marked

GIVE YOUR CAR THE SUPERCAR TREATMENT For more information on how Orica and Shell Lubricants can help you, call 0800 673 375, or visit


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radiator Dec 2013 / Jan 2014

road test

courtesy of

SFV650 Gladius

Giant-slaying pearl of a motorcycle. When recently offered a Learner Approved Motorcycle Scheme (LAMS) bike, I have to admit I set my expectations low. Then again, when that motorcycle was the replacement for the wildly successful SV650 LAMS, I knew it was highly unlikely Suzuki would replace it with a dud. So here comes the SFV650 Gladius – named after the ancient Roman sword, and in this case the successor to the SV650. Why the trepidation? Well, my memories of the full-power SV650 are or a riotous and free-revving, giantslaying pearl of a motorcycle. In order to comply with the LAMS 150kW per tonne max power-to-weight ratio, this restricted Gladius (also available in a full-power version) hinted at being anything but. As it happened, I needn’t have worried too much. When it comes to the architecture, that proven engine – fed by fuel injection – is housed in a steel trellis frame that looks a lot like the SV frame, but with some snappy plastic panels. The engine now has twin iridium plugs per cylinder, while to bump up the low and mid-range torque, changes have been made to the cam profiles, valve lift and crankshaft. In recognition of tighter noise and pollution legislation, a whole host of detail changes have been carried out in small and unseen ways. The suspension is fairly basic – not that there’s anything wrong with that in this case. A 41mm fork is mated to a

rear monoshock, both adjustable for preload. The 17-inch wheels sport Dunlop Qualifier tyres, while brakes are the same 290mm discs and twin-piston calipers found on the outgoing SV.

WHAT’S IT LIKE TO DRIVE? The Gladi feels a lot like the SV once you hop aboard. Everything feels familiar, and there’s a nice balance to it the instant you pick it up off the sidestand. Hitting the button results in a surprisingly noisy burble from the stumpy exhaust and a rock solid idle. Moving off it feels very similar to the full-power SV, and if you keep the engine under 5000rpm you’re hard-pressed to pick any restriction. This means that for real world riding the Gladi produces a good low- and midspeed urge, which is ideal for learners. Above 5000rpm it flattens off – it’ll still pick up speed, but wringing the throttle won’t bring about any sense of rush. There’s no shortage of motorway power and rolling on for overtakes is a piece of proverbial. Meanwhile, on twisting back roads, the flexible midrange simply allows a novice to concentrate on their technique. The suspension is on the softer side, but combined with the bike’s weight and ‘one size fits all’ ergonomics, it delivers a very comfortable ride. It’s not a sportsbike, but as the learner’s skill develops the Gladi will accommodate. Around town the Gladi works really well. There’s certainly plenty of steering lock for slipping through traffic, but I wasn’t keen on

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radiator Dec 2013 / Jan 2014

the brakes. I don’t know if the pads were a bit glazed or maybe my expectations of twin-piston calipers were too high, but there just wasn’t the bite and power I was expecting. Despite this, I’m sure most learners will find little to complain about, and may even appreciate the softer nature of the braking package. Certainly at $11,995 + ORC the Gladi is keenly priced, and it offers an attractive and modern look. I’m disappointed that the small 14.5L fuel tank only allows a workable range of a little over 200km, but then for a learner that may be plenty. I think Suzuki has achieved a fine result here, creating a terrific entry-level motorcycle for a good price.

Hot Rod Lottery

A whole host of detail changes have been carried out in small and unseen ways. >>Specs Suzuki Gladius (LAMS Approved)

Engine type: Liquid-cooled, eight-valve, DOHC, 90-degree V-twin, retuned to meet LAMS laws

>> Bore x stroke: 81.0 x 62.6mm >> Displacement: 645cc >> Compression ratio: 11.5:1 >> Fuel system: Electronic fuel injection >> Transmission type: Six-speed, constant mesh >> Final drive: Chain >> Frame type: Alloy truss >> Front suspension: 41mm telescopic fork, adjustable for preload >> Rear suspension: Monoshock, adjustable for preload >> Front brake: Twin 290mm discs with twin-piston calipers >> Rear brake: Single 240mm disc with twin-piston caliper >> Claimed dry weight: 202kg >> Seat height: 785mm >> Fuel capacity: 14.5L >> Max power: N/A >> Max torque: N/A >> Price: $11,995* * Price excludes on road costs

The New Zealand Hot Rod Association held their 3rd Hot Rod lottery this year and gave away a 1927 T Roadster Replica. The lucky winner was Sally Myles from Auckland. Sally was busy making lunch with husband Reg when she got the call. Reg says he noticed the change in her voice right away, and when she got off the phone he said “well, what is it?” to which Sally yelled back “I’ve won a car!”, she could not believe her luck having only ever won an Easter egg when she was younger. Both Sally and Reg came along to the ‘Handing over of the keys ‘ceremony, held at the head office of the lottery’s major sponsor Mount Shop. Upon arrival, Sally was greeted by media and staff before quickly taking a seat behind the wheel in her new bright green machine. Husband Reg was tasked with getting their new toy home safely and he was eager to take it out for a test spin with the NZHRA’s acting President Warren Patterson, who gave Reg a quick lesson in how to control and drive the hot rod. When they returned, Reg shouted to wife Sally “You’ve gotta try this!” with a big grin from ear to ear. Sally and Reg where very excited for their two sons to come home that night, as they had no idea what their mum had won, the Roadster would make for a very unexpected surprise! Along with the Roadster, Sally also took home massive prize packs from Mothers High Performance Car Care and Castrol Edge plus a years’ worth of insurance from Classic Cover Insurance. Special thanks go out to the lottery sponsors, Mount Shop Ltd, Classic Cover Insurance, Castrol Edge, Mothers High Performance Car Care and Nostalgia Motors.

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radiator Dec 2013 / Jan 2014

The irresponsible disposal of synthetic refrigerant gases is damaging our environment.

Thankfully, we’re doing something about it. Creating a safer, healthier environment is everyone’s responsibility. If refrigeration and air-conditioning play a role in your business, you have a duty to maintain and dispose of synthetic refrigerant gases in an environmentally responsible way. Leaking these gases into the atmosphere is ozone-threatening and contributes to climate change. The good news is that most unwanted gases are now being delivered by responsible partner companies to Recovery collection depots throughout New Zealand. Recovery was formed by the refrigeration and air-conditioning industries in 1993 to manage the safe and secure destruction of all used synthetic refrigerant gases. And what a difference we’ve made. If you’re not already contributing to Recovery, isn’t it time to become involved?

Trust for the Destruction of Synthetic Refrigerants

From where I'm standing... Motor racing can be a cruel sport, come to think of it, any professional sport can be cruel. You can go from elation to despair in the blink of an eye. I know that’s always been the case, and always will, but sometimes it seriously makes you want to cry! After a good start to the Aussie V8 Supercar Endurance Series at Sandown, the following races have been a little short of a nightmare. After my selfinduced mishap at Bathurst, I figured that would be the end of car 22’s poor showings and our fortunes had to turn at the Gold Coast... Race 1, and things looked good. It’s a "soft tyre event"; the car had good speed and balance, and James had qualified second on the grid. I started the race and was running second behind the other HRT car of Garth Tander. An early safety car put us back in the pack a bit after coming in for fuel and tyres. At the 19 lap mark though, as I was trying to settle back into a rhythm, things went a bit pear shaped... I was hit hard from behind going through the back chicane. I was following Jonny Reid who had just been passed into the chicane by another car. Jonny baulked where we should have been starting to accelerate, and Paul Dumbrell driving with Jamie Whincup misjudged his own speed and smacked into the back of my car. The speed differential was such that the HRT Commodore got punted into the wall, causing major panel damage to much of the car. Fortunately, contact was with a tyre wall, and there was no serious chassis damage. That was it for Race 1 with the team working until 3am Sunday morning to get the car repaired for Sunday’s race. We had a faultless run for 90 percent of Race 2. Between us we’d kept the car in good shape and P1 or 2 for almost all the way. I was able to get the car into the lead during my stint and handed the car back to James, with a decent lead. With only 12 laps to go, and with what looked like a comfortable buffer, our fortunes took a tumble... again! One of the steering rack clevis fasteners came loose and the rack began to move in the mounts, eventually breaking the other clevis and forcing us to retire. It was almost unbelieveable – just too good or should that be bad, to be true! Having such a competitive car during the weekend and coming away with absolutely nothing was a kick in the guts, especially for the team who has had to work so hard over the Enduro Cup. By the time you have read this, we’ll be on the way to the heart of the Christmas season. At the risk of being a party-pooper, in this part of the world, Christmas also means an increase in road deaths and injuries. While there are a range of reasons for this, excess alcohol still plays a large part. Some good news, though, is New Zealand has finally had the common sense to push ahead and lower the blood alcohol limits for drivers from 0.08 to 0.05. Well done to those involved in getting this decision over the line. While the Government is claiming responsibility for the change, there’s no doubt their hand had been forced when MP Iain Lees-Galloway’s private member’s bill to lower the limit had been selected from the ballot recently.

injury crashes with blood alcohol readings of between 51 and 80 milligrams per 100 millilitres of blood.” There’s a change to the way the law is to be enforced too - drivers with between 50 and 80 milligrams of alcohol per 100 millilitres of blood will face a civil infringement - a $200 fine and gain 50 demerit points. I still think the penalty for having a reading between 0.05 and 0.08 is very soft and not as much of a deterrent as it should be. A definite compromise has been given to those who have been opposing any change. While this will be an improvement, it is long overdue, and I still find it hard to understand why it took so long for Government to push these changes through. This is the bit that really makes me angry. It’s taken 22 months and some people's lives for Government to come to this decision, effectively a "human trial"! Surely, this was obvious when you look at other countries and their proven results. It’s intriguing that while there’s been little hesitation in making changes to other areas of road safety, such as WoF, based on the desire to see our regulations more in-line with those of other countries, the same rationale was not employed around this issue. I wonder why? There are not many countries where 0.08 is regarded as an acceptable blood alcohol level. The evidence was always clear and compelling. The Ministry of Transport already says “Many studies show that the risk of being involved in a crash increases as a driver’s blood alcohol concentration (BAC) increases. At high blood alcohol levels, the risk rapidly increases.” Drinkwise Australia says with “0.02 to 0.05 BAC – your ability to see or locate moving lights correctly is reduced, as is your ability to judge distances. Your tendency to take risks is increased, and your ability to respond to several stimuli is decreased. And importantly, that at 0.05 BAC, drivers are twice as likely to have a crash as before they started drinking.”

The changes won’t alter New Zealander’s lifestyles, and people will still be able to enjoy themselves. They’ll have to take a bit more care and ease back a bit. In the end though, if that’s the price for safer roads, can there really be any argument?

Government says the change will result in 3.4 lives saved a year and 64 injury causing crashes avoided – with a $200 million reduction in social costs over 10 years. Transport Minister Gerry Brownlee said “Data collected by Police over the past 22 months shows 53 drivers were involved in fatal and serious

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radiator Dec 2013 / Jan 2014

A safe and happy Christmas to you all – enjoy your break. I will, and I’ll see you back in February.

Best wishes

mediation Alan Barr

MTA Mediation Advisor

Have you ever had a customer call you after you’ve completed work on their vehicle and they complain that it’s broken down and it’s your fault? Depending on how you handle those sorts of calls, will depend on how well you can retrieve a potentially costly recourse action. Our advice, no matter how emotional the call may be, is to take the matter seriously and listen carefully to the complaint. If a customer is criticising your work, there is either something in it which may be serious – something relatively easy to put right – or absolutely nothing whatsoever to do with your work. Whatever you think, listen conscientiously because this may be your only opportunity to keep control of the situation. Ignoring it may be at your peril, particularly where the vehicle is in transit and you can’t easily access it. Remember, once advised by a customer they have a problem with your work, it is your right to investigate it and put right anything you may have done wrong. Invite them to bring the vehicle to you and if they can’t or won’t, tell them it’s your right to have the opportunity and that you’ll come and get it. If the breakdown is

Keep control of your customers away from you, ask for the new repairer’s details as you want to call him and discuss the nature of the breakdown. Assure the customer you are interested and do want to help them. Whatever your response, remember it’s exactly that: a response. If you dismiss the customer or your response is perceived negatively, the customer is entitled to have their reported problem investigated by someone else. Should that investigation prove it was a failure of the work you did, your customer can have it repaired and bring the invoice back to you and seek reasonable compensation. Avoid that and keep control of any problem, which until investigated, is potentially yours. It’s usually in “out of town” cases where you can easily lose control, so you must do your best to get the new repairer’s details and contact them. If they’re an MTA member, the mediation team may be able to assist you both with advice, but importantly get the communication started before someone else commits you or your customer to unnecessary cost. You’ll have to initiate that process; don’t rely on the customer’s new repairer contacting you. In cases we see ending up in a Disputes Tribunal process, the “test” is always how the response from a trader was handled with the consumer. If there’s evidence that the customer didn’t contact you and they’ve gone ahead and had the problem fixed, they won’t be successful. Alternatively, if they did contact you and you made them an offer to investigate, but they ignored you and got it fixed themselves, the case will also be dismissed. However, if there was contact and their complaint was rejected or mistreated by you, then you are sure to be found against. You have to understand consumers only have to give you one opportunity to understand their concern and for you to respond to them. Give the wrong response and you could be in trouble. Don’t let complaints get that far advanced – keep control of every customer claim.

If you are not sure about any challenge, call the Mediation Team on 0508 682 633 to discuss your particular situation.

Mazda Parts

Mazda Car, Van, Ute & SUV Parts Specialists

Committed to Serving you the Right Product On Time

0800 323 626 32 •

radiator Dec 2013 / Jan 2014

Characteristics as faults A year ago, I bought a motorbike. It gets me to work, helps keep me sane and gives me the freedom that only another rider can understand. But there is something very odd about it. After I have finished riding, it will moan for several hours in the garage – it’s so loud, in fact, I’m surprised there haven’t been claims the Motor Trade Association (MTA) car park is haunted. I was a little worried so, being of the generation I am, I “Googled” the problem. Turns out all bikes of my model do it – it’s not a fault, but it’s a characteristic of the model. There is no fix, it does no harm and could almost be considered endearing if you have an emotional attachment to vehicles. What do you do if a recent purchaser contacts you with a fault that, after you inspect the vehicle and do your research, turns out to be a trait of the vehicle?

mediation Julian McMullan MTA Mediation Advisor

This is especially relevant with someone going from a petrol-powered vehicle to a similar diesel-powered one. One of our regular complaints is lack of takeoff performance in a diesel vehicle – with a little questioning, we find they are almost always a new diesel convert not used to the characteristics of the vehicle. Many characteristics of a vehicle may be why someone purchased it in the first place. For example, we don’t get complaints about the characteristic engine noise of Alfa Romeos or the whine from a Mini gearbox. Most RX8 owners accept the starting procedure involved is a little different when it’s explained to them because they wanted something a bit special in the first place. Manufacturers spending billions of dollars on research and design faults is rare. If a vehicle has a characteristic that is a little different, there is usually a reason – a little adjustment from your customer would usually eliminate the issue if it’s explained to them correctly. The answer I received to the moaning problem with my bike was it was sad and I should ride it.

In December’s Radiator last year, I wrote about a Victory motorcycle that a purchaser was attempting to reject because he couldn’t find neutral from second gear. The purchaser was unsuccessful as the trader proved it was a known issue accepted by every purchaser of a Victory as a characteristic of the bike. We have seen another case of this with a Dodge Nitro, where the purchaser felt the transmission was faulty. The purchaser described a jerking between 90 and 100km/h – this was the torque converter lock up clutch operating and the trader proved it was normal. Again, case dismissed. They are the good ones. We have a horror story about a rejection being awarded for a clunk in a shaft-driven motorbike. It only occurred at low speed and as you can imagine this wasn’t a commuter bike. This bike was a new model that little was known about in New Zealand, so the trader did the right thing and investigated it fully. They admitted the “clunk” existed, but that it was not a fault as such, but rather a trait of the vehicle. Unfortunately, the tribunal saw it differently and awarded in favour of the customer. The case is now under appeal. How do you prevent things getting this far? Proof. If a customer comes in and says a vehicle is doing something odd or unexpected, don’t dismiss their claim without first having a look and doing a little research – Google is your friend. If it turns out to be normal, don’t expect the customer to take your word for it. Show them the proof that it’s normal and acceptable to the other dozens of reasonable people like them who have purchased that particular car model. If you are aware of characteristics of a vehicle that will be different to their old vehicle, explain this to them at time of delivery.

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radiator Dec 2013 / Jan 2014

Turbo Timers

DC Converters Automotive Electrical Accessories

Glow Plug Timers

Digital Speedometers

Available from Civic Capital Auto Electrical Parts and all Pan Pacific Auto Electronics branches

bodywork Bob McCoy MTA Collision Repair Manager

Will 2014 be a gamechanging year? As we approach the end of another busy year, I would like to take this opportunity to thank you for your support during 2013.

Insurance payments to collision repairers not keeping pace with costs

The face of the industry has changed over the past few years and that 2014 will be any different. Already, the rumours are abound that some insurers are looking to change the way they engage, with tried and tested Australian practices being brought to our shores. This has the potential to decimate the industry further. We have already seen and heard of repairers gearing up for these changes. You need to know what is happening in your business and make changes to ensure you are not left behind. As they say, there is always an element of truth in a rumour.

The cost of insurance has dramatically risen over the past two years. While this mainly can be attributed to recent events in the Canterbury region, questions must be asked why the cost to insure motor vehicles has increased in a similar fashion.

There have been a couple of notable events this year. AMI’s merge under the IAG New Zealand brand created headaches as their systems and processes ground to a crawl, and our friends in the red corner celebrated their 100-year anniversary. Good effort.

In 2013, insurance companies have reported exceptional profits.

This will be a busy time for you with your clients requiring last-minute repairs before they head off on their holidays. I urge you all to take time out to spend with family and friends over the festive season. I wish you all, your families, friends and staff a safe and happy break. I look forward to seeing, and helping, you in 2014. Bob

Pillars of Lean Thinking At the recent MTA Get Away, those who attended the Collision Repair forum heard from Gavin McGahey of Auto Bodyshop Consulting and Planning Plus Software, who presented an inspiring documentary about “transformational change”. The documentary was filmed at Brady’s Body Works in Brisbane. Business owner Mark Brady openly shares the journey that his business is presently going through and recognises that things need to “change”. The feedback we received on the presentation was outstanding. Gavin really knows how to inspire people and get the message across. After the film, we held an open question and answer session exploring Mark’s journey and the future for Brady’s Body Works. Check out the documentary at the home page of

34 •

Collision Repair Update

radiator Dec 2013 / Jan 2014

The Insurance Council of New Zealand reports that for the 12-month period to September 2012, the net earned premium by New Zealand’s insurance companies for commercial and private motor policies was $1.3 billion (up $430 million from the previous year). However, the cost of claims incurred during that same period have only risen by $6.5 million for that same area. In the past five years, insurance loss ratios have dropped from 73 percent to 63 percent, meaning that for every dollar in premium they have received, they have paid out 63 cents per claim. New Zealand’s leading insurer, IAG New Zealand, which trades under NZI, AMI and State Insurance brands and underwrites general insurance business for some of the country’s leading financial institutions, has reported its New Zealand profit at $131 million to June 2013 up 11.7 percent from last year. Vero reported an increased profit of 123 percent; Tower, 66 percent; AA Insurance, 40 percent and FMG at a staggering 2359 percent. Approximately 80 percent of vehicle collision repairs are carried out pursuant to the conditions of an insurance policy Insurers however fail to acknowledge the importance of the collision repair industry as it struggles to survive. With the profitable percentage declining, once successful business owners are now closing their doors and walking away from an industry which has endured continuous increases in operating and compliance costs, with little or no appetite from insurers to recognise these factors and fairly compensate them. From 2002 to 2012, inflation increased on average 2.9 percent per year. Power, rates and insurance, for example, are a few commodities which have dramatically increased during this period. Administration costs and time have risen considerably as repairers are being required to carry out functions traditionally conducted by insurers. It’s the cost of operating a business insurer’s quote. Skilled tradespeople are making justifiable remuneration requests from their employers which are not affordable, hence they are leaving. Apprentice numbers continue to drop with increasing numbers – upon the completion of their time, they move to the lucrative Australian market. This is placing increased and unsustainable pressure on an ever-decreasing workforce. Technology continues to evolve as manufacturers strive to make vehicles lighter and stronger by using sophisticated materials and components – this, in turn makes them more difficult to repair. This brings a demand for higher levels of training and the need to purchase expensive equipment to ensure vehicles are being correctly repaired. Insurers are dictating where businesses should buy automotive parts, making for increasingly meagre margins for the industry. Automotive paint and materials rise on an annual basis – again, with little compensation. Recently, a national automotive paint company, which benchmarks

the profitability of the collision repairers it sells to, has provided figures that show on average, the profit of those businesses has dropped from 44 percent to 34 percent over the past five years. What other industry exists, where a work provider dictates to a contractor the amount he or she will pay for a repair to be completed? Insurance companies are exerting excessive control over an industry they do not own. With such control being exerted, Motor Trade Association (MTA) fears that to exist in an unprofitable market, there is the potential for some within the industry to fail to meet the high standards required to repair vehicles to manufacturers' specifications. Reputable collision repair owners have reported seeing more previous repairs on vehicles, which they would describe as substandard – some even being classified as dangerous. This is a major concern to MTA and should be to vehicle owners. Collision repairers need a profit to survive. This will only be achieved once the insurance industry recognises the true importance of this sector and remunerates it accordingly. Consumers have a choice. They have the option to choose which company they want to insure their vehicle with, and they have the right to choose the collision repairer they would like to carry out their repairs.

Notice from IAG NZ to all collision repairers Between November 2013 and June 2014, IAG NZ will be undertaking a review of its aligned collision repairer network. As part of this process, a Request for Proposal (RFP) will be made available on IAG NZ’s website,, from Friday 15 November for collision repairers who would like to be considered for IAG NZ’s collision repair network from 01 July 2014. If you are an existing collision repairer, please note that from 08 November, your current contract with IAG NZ is extended six months until 31 June 2014. All collision repairers, including those with existing contracts with IAG NZ, who would like to be considered to be part of IAG NZ’s collision repair network from 01 July 2014 will need to submit a RFP between 9am on Friday, 15 November 2013 and 5pm on Friday, 20 December 2013. RFPs must be completed online and returned to IAG NZ digitally, i.e. via email, during this period. Late submissions will not be accepted.

Automated Highway Driving Assist (AHDA) Cooperative-adaptive Cruise Control

Toyota to launch advanced driving support system using automated driving technologies in mid-2010s Toyota Motor Corporation announced it has developed a nextgeneration advanced driving support system, Automated Highway Driving Assist (AHDA), which uses automated driving technologies to support safer highway driving. AHDA links two automated driving technologies to support safer driving and reduces driver workload – Cooperative-adaptive Cruise Control, which wirelessly communicates with preceding vehicles to maintain a safe distance; and Lane Trace Control, which aids steering to keep the vehicle on an optimal driving line within the lane. Toyota recognises the importance of the driver being in ultimate control of a vehicle and is therefore aiming to introduce AHDA and other advanced driving support systems where the driver maintains control and the fun-to-drive aspect of controlling a vehicle is not compromised. Toyota plans to market the newly developed AHDA in the mid-2010s and other driving support systems as soon as possible to provide a safe and secure means of transportation.

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In contrast to standard radar cruise control (which uses millimetre-wave radar to detect other vehicles), Cooperative-adaptive Cruise Control uses 700MHz band vehicle-to-vehicle ITS communications to transmit acceleration and deceleration data of preceding vehicles so that following vehicles can adjust their speeds accordingly to better maintain intervehicle distance. By reducing unnecessary acceleration and deceleration, the system improves fuel efficiency and helps reduce traffic congestion.

Lane Trace Control

Lane Trace Control, which features completely new Toyota automated driving technologies, employs high-performance cameras, millimetre-wave radar and control software to enable an optimal and smooth driving line at all speeds. The system adjusts the vehicle’s steering angle, driving torque and braking force when necessary to maintain the optimal line within the lane.The Advanced Active Safety Research test vehicle, based on the Lexus “LS”, is being used in research at the Toyota Research Institute of North America in Saline, Michigan. Based on the insights gained from automated driving research, Toyota aims to provide advanced driving support systems optimised to help enable safer driving and contribute to realising the ultimate goal of any society that values mobility – the elimination of traffic fatalities and injuries. Source: Toyota

A lick of paint... Overall site appearance and tidiness continue to be major challenges for those members who do not currently meet MTA Standards. While years of accumulated fading, grime, ‘temporarily stored’ parts and unwanted materials can often seem like just too much to be able to do anything about, there are some simple steps you can take.

PRO DUCTIVITY Productivity & Speed  

Eliminate steps to improve your process Wet-on-wet application means faster cycle times Excellent coverage resulting in lower consumption

The first is to actually make a realistic assessment of what needs to be done. Write down what you have to do. Then work out how much labour you’ll need to actually get it done. Members often set aside jobs connected with site maintenance for the holiday period, genuinely believing they’ll get around to doing the jobs they need to. But all too often a combination of sheer exhaustion, a flow of unexpected customers, and a shortage of willing and able hands means these jobs get put off ... again. If you don’t think you’ll have the time to get the jobs done, get others to do it. Much of the work that members not meeting standards need to complete requires a bit of time and effort and can be done by a range of people. Consider facilities like Student Job Search if you need labour for cleaning, painting and stacking type jobs. Believe it or not, there are lots of fit and able folks around in the summer looking for short term casual work. Make the jobs simple too – if areas need a repaint, think about re-doing them in white. Sure it gets marked easily, but white paint’s always the cheapest, you can always get if from wherever paint is sold, and best of all, it’s easy to match. You’d be amazed the difference a lick of fresh white paint can make to your site. Don’t forget of course that MTA members have a preferential deal from Resene as well to help make things even easier. And make decisions about what to keep and what to re-cycle. Be realistic about what you will use in the future – how long since you used that thing anyway? Several members who’ve taken the time to re-organise the piles of parts and materials that they’ve accumulated over the years have had a pleasant surprise. Valuable and previously missing parts have been uncovered, while in one case, a member collected all the scrap metal he had lying about and got $3,000 from the local scrap merchant! When it comes to weeding out the waste, make time to get rid of the weeds too. With all the growth from spring, those small green buds that were poking their way through those cracks against the wall can sometimes be a metre high by now; nothing looks worse than overgrown surroundings. A pity when often all it takes is the careful application of some weedkiller, a quick trim with the weed-eater and a sweep up.

The biggest thing that those members struggling to meet standards need is a plan. There’s an old saying that asks ‘how do you eat an elephant – one bit at a time’. For some members the size of the task will seem daunting, but the most important thing you can do is actually make a start on it. Anything you manage is a step to completion, and qualification. 0800 108 008

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Industry comment

Dean Gilbert CEO, Chevron NZ

Tell us about yourself and your history in the industry? Originally from Christchurch, I have been married for 10 years and have two young daughters, whom I love spending time with. My latest overseas stint lasted seven years, in a number of different positions. In April 2013, my family and I returned to New Zealand to take on this current role – something that we have all been looking forward to. It is great to be back in New Zealand. I joined Caltex New Zealand in May 1995. Since then I have been fortunate to experience many different areas of the oil industry through a variety of roles within New Zealand and internationally, including Singapore, Thailand and the United States. My time at Chevron has been diverse. I have held positions in a number of development and operations focused roles across Retail, Commercial & Industrial and Lubricants divisions as well as strategic roles driving Asia Pacific Marketing and Portfolio Management. What are some of the biggest changes you have seen in this industry since you’ve started working? The industry has changed significantly over the last 20 years. The traditional service station offering with a workshop and forecourt service has been making way for a more developed retail offering, creating increased destination value through good convenience stores and food and service offers. As the retail price of fuel has increased over the years, we have seen the emergence of discounting and loyalty programmes becoming more prevalent. This change has been led by consumers seeking ways to reduce their fuel bill in times where the general cost of living has increased.

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Is the retail fuel business in New Zealand sufficiently profitable to ensure all participants are obtaining the returns they need long term? Like many industries operating within the New Zealand market, it can be challenging to run a profitable operation. The fuels market in New Zealand is at the end of a very long supply chain that has at times struggled with scale. This has resulted in a number of service stations closing over the years. The fuel network requires significant on-going infrastructure and capital investment, which has been occurring in recent times evident by new facilities and upgrades across the networks. From a Chevron perspective, we are committed to the New Zealand Market with our Caltex brand. We believe the profitability is here for us to continue our operations and invest into our network evident by the re-opening of the Chevron storage terminal at Timaru, Caltex Diesel Stop upgrades around the country and the progressive roll out of our new Caltex retail station branding. We continue to look to improve returns by driving efficiencies, improving reliability and optimising capital employed. Chevron is a massive global business. How does New Zealand compare to its operations in other parts of the world? NZ is important to Chevron Downstream. Chevron New Zealand has the ability to integrate crude and refined product into the local market. This integration provides flexibility and optionality and is improving the reliability of supply to our Caltex retail and commercial customers. Whilst the New Zealand market is smaller than many others on a volume and network basis, it is mature

and we are able to leverage many best practices for deployment in other markets across other Asia Pacific countries. How has Chevron’s relationship with operators changed and developed over the years? For Chevron, the relationship has always been about partnership. This is becoming even more apparent as our ownership model has changed. Over the last decade we have developed industry leading company operated systems and processes which we are now deploying via a retailer owned and operated model. The strength and longevity of the Caltex Brand, which has been in New Zealand for more than 75 years, is also key.

Dedicated support to the network through highly skilled staff, a focus on best safety practices, logistics, marketing and the provision of top quality fuels. This is a true partnership. We believe this independent ownership model is driving above industry performance. Our Caltex retailers focus on their ability to tailor their offering to their customer, in turn benefitting from their greater investment in the business. Chevron continues to provide dedicated support to the network through highly skilled staff, a focus on best safety practices, logistics, marketing and the provision of top quality fuels. This is a true partnership. What are some of the challenges the industry is facing, and how is Chevron dealing with them? Security and theft at service stations continues to be a challenge. Drive-offs, where people don’t pay for their fuel have become a normal business challenge. In a very low margin industry, it requires the local owner of the service station to sell a large amount of fuel to recover that theft. As a business, we continue to hold regular training sessions for retailers and staff across a number of operations facets of the business, including safety of staff and property. Improvements and updates in technology are so rapid it presents a challenge in itself. If you consider the rapid development in the payment space – credit cards with chips, contactless cards, Google wallet and mobile phone payment – we are working twothree years ahead to keep pace. How has technology improved the customer forecourt experience? One of the key technology improvements is one 39 •

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that customers don’t even see despite benefitting from them every day through increased reliability. Upgrades to inventory monitoring systems in underground tanks over the years have seen better integrated stock management and replenishment systems. This has fed into delivery scheduling that allows us to adapt to changes in demand quickly, providing a greater security of supply across the network and reliability of supply to our customers throughout the country. At first glance, it appears companies like Chevron are in the business of selling fuel – is it really as simple as that? In its most simple form it is true; however, the reality is far more complicated. Chevron is a fully integrated global energy company involved in the exploration, extraction and refining of fuel, while providing logistic solutions through delivery of products to customers around the globe. The end product is fuel that meets our customer’s needs; be it fuel for your car, truck, LPG or lubricants, we are an energy company. As Caltex within the New Zealand market we are a fuel retailer and operate a business that is driven by high volume and very low margins. We have sizeable infrastructure investments and are exposed to global supply/demand impacts and operational risk every day. While "fuel" is our end product and why we are in business our core focus is on safety of operations, reliability of supply to our customers and partnering with those stakeholders we interact with. Do customers really care which brand of fuel they put in their vehicle or are they swayed by other things? Research shows that there are many things that make up a consumer's decision on where to buy fuel. This can range from location, price, availability, brand loyalty and the fuel itself to name a few. Fuel quality and economy, performance and other attributes are values that many consumers still hold in high regard which is why we provide our patented Techron additive across all Caltex fuels - it can improve the cleanliness and reliability of your engine.

road test

courtesy of

Words: David Linklater - Images Supplied

Mini Paceman

WHAT DO I NEED TO KNOW? If you think the Paceman is a bit big for a Mini, you obviously haven’t been paying attention lately. BMW’s premium small-car brand is bent on expansion and as such it’s no longer interested in producing a single, tiny model. The company has said Minis will continue to be the smallest cars in the segments in which they compete, but there’s no guarantee they will be small per se. To make the Paceman, you start with the Countryman pseudo-SUV. That’s a five-door of course, but trim the body down to three doors, introduce a coupe-like roofline and you have made your very own Paceman. So you could look at it as a crossover-coupe if you like – a bit like a BMW X5. Or you could simply see it as Mini hot hatch that’s grown into proper small-car dimensions. In fact, it’s just a little smaller than a Volkswagen Golf GTI.

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WHAT’S IT LIKE TO DRIVE? The Paceman is sold exclusively in Cooper S form in New Zealand, so it’s really supposed to be a hot-hatch of sorts. It is. Of sorts. What it’s not is fast, with the 135kW/240Nm turbo engine not quite conquering the car’s kerb weight when it comes to get-up-and-go. Acceleration is brisk without being startling. But hot hatches are not necessarily about drag racing. The Paceman has the direct steering and crisp handling response you expect of a Mini. It’s a lot of fun and the slightly higher seating position certainly does not hurt down-the-road visibility. The Paceman is available with all-wheel drive in some markets, but not here: it sticks with front-drive and a choice of six-speed manual or automatic transmission.

IS IT EASY TO LIVE WITH? What Paceman does offer is the cheerful dynamic character of a Mini with decent cabin space for four adults – something you simply don’t get in the regular Mini three-door. The sloping roofline means the rear seats are not exactly airy, but there’s plenty of space and the four-seat layout (with a rail through the middle for sliding cupholders and the like) creates an interesting ambience. The dashboard is straight from the Countryman, although there are a few detail changes – such as the window switches, which have been moved from Mini’s signature central position to the door armrest. Just like a normal car! Being a Mini, there’s plenty of opportunity to spend up large on options. Our test car had the $5000 Chilli package with leather, upgraded audio, bi-xenon lights and 19-inch wheels, plus black headlight trim ($300) and stripes ($200).

Tech Specs Base price: $53,500.

Powertrain and performance: 1.6-litre turbopetrol four, 135kW/240Nm, 6-speed manual, front-drive, Combined economy 6.6 litres per 100km, 0-100km/h 7.5 seconds. Vital statistics: 4109mm long, 1518mm high, kerb weight 1255kg, luggage capacity 330/1080 litres, fuel tank 47 litres, 18-inch wheels on 225/45 Continental ContiSportContact SSR tyres. We like: Sensible size for a hot-hatch, characterful cabin, cheerful dynamics. We don’t like: Too slow to do justice to Cooper S name, expensive with options. How it rates: 6/10

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The Paceman has the direct steering and crisp handling response you expect of a Mini.

SHOULD I BUY ONE? Tricky one, that. The Paceman is really positioned to compete with premium hot hatches like the Golf GTI and Renault Megane RS, but it really doesn’t have the sheer performance or track-day dynamics to cut it in that company. Where it does score is in exclusivity and bringing Mini character – visual, dynamic and otherwise – into a much larger three-door package. The styling isn’t to all tastes – especially the rear, with its horizontal lights (a first for Mini) and old-school script across the tailgate – but you will never mistake the Paceman for anything other than a Mini.

Member Profile: Rivers Speed & Spares Ltd. By Jacob West, Communications and Marketing Coordinator Photos courtesy of Grant Rivers At the Bonneville Speedway in northwestern Utah, you wouldn’t expect to run across many people from New Zealand, let alone Wanganui. Grant Rivers, however, has certainly made a name for himself, and his business, in the United States. Rivers is currently the owner/manager of Rivers Speed & Spares Ltd., but makes the trip over the Pacific almost every year. He buys parts for the customers of the various engines he works on to bring back to New Zealand. But it’s not all business.

Numerous accolades In 2008, Rivers worked on a 34 Coupe that achieved a land speed record of 200mph at the Bonneville Salt Flats. He has also worked on two race teams in the U.S., where he fuelled funny cars. Rivers is very humble, despite his success overseas. “Most Kiwis are too proud to ring up [the press] and say what they’ve done. They just do it and get up the next morning and get back to work,” he said. In the Grand Prix (GP) Hydroplanes circuit, he’s won every title twice with fellow Kiwi Warwick Lupton, including the World GP Hydroplanes Championship and the E.C. Griffith Cup, formerly known as the Australasian championship. Because New Zealand is a relatively small country, the coverage Kiwis get for their achievements overseas is limited because of the costs involved. “There’s a Kiwi over there racing at a meeting and nobody even knows he’s there. He got through to the final for his first time racing in America against a huge field. You only hear a little bit about it,” Rivers expressed.

A family affair Racing runs in Rivers’ blood. “Ever since I was old enough, I’ve always played with go-carts and motorbikes, and always wanted to be a mechanic, so I went and did an apprenticeship and went from there,” said Rivers. His apprenticeship began in 1977, and he’s been a mechanic ever since. Then, in 1990, he opened the doors of his business. Rivers brought in a business partner, Dean, who he was been working next to for the past 12 years. And the racing doesn’t stop with Rivers. He has two children, aged 23 and 25, who both drag race and circuit race. “My son – he’s got a national record in the class and the dragster, and my daughter – she’s the third-fastest woman in New Zealand drag racing history,” he explained.

Keeping ahead of the industry At Rivers’ business, they conduct servicing of all makes and models, for normal cars and light diesels. They also do a lot of restoration of old cars and hot-rod scratch builds. The majority of the work conducted at Rivers Speed & Spares Ltd. is performance-oriented, and this has increased in recent years with the addition of an in-house engine dynamometer (dyno). “It’s made a huge difference to the performance engine building side because now we build them, put them on the dyno, tune them and deliver them to the customer ready to go, and the results are showing,” said Rivers. Despite the cost of the dyno, Rivers explained it’s been a positive addition to his business in the long run. “It was a huge monetary investment, but it’s given us a lot more work on the engine-building side of things,” said Rivers.

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The addition of the dyno is an example of how the motor industry has evolved over the last few decades. Rivers noted, “The car numbers have dropped, the modern vehicle has taken over, so there is less maintenance and less servicing – and a lot of our clientele have reduced the number of cars they own. You’ve got to keep ahead of the industry. You’ve got to keep up with the times.”

Putting the customers first Despite all of his experience and accolades overseas, Rivers feels most at home in Wanganui with the customers he has established good rapport with over the years. He explained, “We’ve got a broad range of a lot of loyal customers that have been with me nearly 25 years.” Looking toward the future, Rivers hopes to continue to put his customers first. His goal: “To provide the best possible service you can provide to the customer at the best value. Wake up in the morning with a smile on your face and know that you’ve done the best you can for every person in your workshop.” When asked what keeps the petrol running in his tank after all these years in the industry, “The challenge, the adrenaline rush and the passion I’ve had for making something go as fast as it possibly can.”

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world news Emissions testing failures in UK at significant level Data from the UK out recently supports MTA’s call for the introduction of vehicle emissions testing. Figures from fuel additive provider Redex, who assessed the information provided by all MOT (WoF equivalent) test facilities in Britain through the Vehicle Operator and Services Agency, showed that more than a quarter of all MOT failures are due to excess exhaust-emissions levels. The data that was analysed covers all of 2010 and the first nine months of 2011. Of the almost 48 million vehicles tested, around 14.4 million failed. Of these, 3.8 million failed due to excess emissions. Around 10 percent of petrol cars failed to meet the required emissions, compared with only 4 percent of diesel vehicles. Redex research and development manager Bruce Ellis has put the significant difference between MOT emissions failure rates for petrol and diesel cars down to a number of reasons, including different driving cycles. "Petrol cars are more likely than diesels to be chosen for frequent shorter, urban trips, whereas diesels are more likely to be chosen if the vehicle is to be commonly used for longer, motorway-based journeys," he added. "Also, diesels operate at lower engine speeds and are therefore a little less stressed than higher revving petrol motors. "But the most obvious explanation is likely to be the MOT test itself. Petrol cars are assessed for a high number of gases


and hydrocarbons in the exhaust emissions, while diesels are tested only for smoke levels. "This means that relatively speaking, diesels probably have an easier emissions test than petrol-engined cars." “Petrol cars are assessed for a high number of gases and hydrocarbons in the exhaust emissions, while diesels are tested only for smoke levels. This means that relatively speaking, diesels probably have an easier emissions test than petrol-engined cars,” Ellis explains. While that makes life a little easier for diesels in the UK at the moment, it is difficult to imagine that this situation will remain as is in the future. Interestingly, based on these sorts of failure rates, around 270,000 petrol powered and 11,000 diesel powered light vehicles would fail the test if it was being used in New Zealand today.

Honda Accord Named 2014 Green Car of the Year

The Honda Accord was named 2014 Green Car of the Year by Green Car Journal on Thursday at the LA Auto Show. The Accord was one of five finalists. The vehicle's lineup includes a four-cylinder, V-6, hybrid and a plug-in hybrid. The Accord's biggest engine, the V-6, is rated by the Environmental Protection Agency at 34 miles per gallon highway. Ron Cogan, editor and publisher of the Green Car Journal, said the Accord excelled with a “versatile approach to environmental leadership." No domestic vehicles made the Green Car of the Year short list this year after the new Ford Fusion won last year. Other finalists included the 2014 Audi A6 TDI, BMW 328d, Mazda3 and Toyota Corolla. Green Car finalists were selected for raising the bar in environmental performance. Jurors included Green Car Journal editors, members of several national environmental organizations and “Tonight Show” host Jay Leno. Source: The Detroit News

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Canterbury Clearwater Golf Club Friday 14th February 2014

golf tournament

Whether it’s a hole in one, or a day out with some great company, there’s something for everyone at this tournament.

• REGISTRATION 10:30am • TEE OFF 11:30am Watch out for the flyer and registration coming out January 2014

Come and celebrate the best of MTA Auckland Branch at the


Auckland Branch Awards Dinner


In association with Join us for another memorable awards evening with local (and internationally known) MC, comedian Simon McKinney. After we have celebrated the successes of local Auckland MTA member businesses, you can dance the night away with Catch 22. Tickets are just $95+GST per person or $1000 including GST for a table of 10. Aside from fantastic networking and entertainment, you will also enjoy pre dinner drinks and a beautiful three course dinner.

Saturday 15 March 2014 From 6:30pm - late Bruce Mason Centre, Corner Hurstmere Road and The Promenade Takapuna Beach, Auckland

To purchase tickets and to nominate your business or another member’s business for an award please go to the MTA Auckland Awards website,

For more information, please contact Manisha Chhima at MTA, 04 381 8818 or

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market overview



Tony Everett Dealer Services & Mediation Manager Ph: 04 381 8827 or: 04 381 8833

New market SUV’s and Utes carry the game upwards

New Passenger Registrations October YTD 2011




8,000 7,000

7962 new passenger registrations in October. Up 9 percent compared to October 2012. Up 9 percent from last month.


YTD new passenger registration total 68,609. Up 7 percent YTD compared to YTD 2012. 2734 commercial registrations in October. This is up 33 percent from October 2012. Down 2 percent from last month

5,000 4,000 3,000









Used vehicle market Outstrips new market




YTD new commercial registrations total 25,521. Market is up 26 percent YTD compared to YTD 2012 YTD new passenger registration total 68,609. Up 7 percent YTD compared to YTD 2012.


Used Import Passenger Registrations October YTD 2011





8545 used passenger imports in October. This is up 24 percent from October 2012. Up 12 percent from last month.

8,000 6,000

YTD used import passenger total 80,077. Market is up 25 percent YTD compared YTD 2012 628 used import commercial registrations in October. This is up 97 percent from October 2012 and up 26 percent from last month.

4,000 2,000 0






900 800 700 600








Over 60cc' market: 456 registrations, this is up 2 percent in contrast to October 2012.

300 200 100

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631 Motorcycle registrations for October. This is up 11 percent from October 2012 and up 6 percent from last month.




Motorcycles LAMS and petrol prices motivate gains

New Road Registered Motorcycles (>60cc, & <60cc) October YTD 2011







radiator Dec 2013 / Jan 2014








Under 60cc' market: 175 registrations in October. This is up 42 percent from October 2012. YTD Motorcycle registrations total 5624. The market is up 21 percent YTD compared to YTD October 2012.


brought to you by

Top 10 new passenger registrations by brand Mth

% Chg YTD































The top 10 brands make up 78 percent of the new passenger market. Toyota is holding 19 percent of the market YTD, Holden makes up 11 percent of the market YTD and Hyundai and Ford both hold 9 percent of the market YTD. Other brands doing well YTD 13 compared to YTD 12 are: Ssangyong up 64 percent; Chery up 85 percent; Fiat up 86 percent

Top 10 used import registrations by model

Tiida moves to the top this month with 420 units, Axela is second with 416 units and Swift is third with 405 units. Demio is still leading YTD with 3772 units Swift close behind with 3684 and Axela third with 3565. There are only 305 units seperating the top four models. Other models that had a good month include: Wish up 77 percent; Golf up 62 percent; Outlander up 236 percent.


% Chg YTD































Top 10 motorcycle registrations by brand Mth

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% Chg YTD




Harley Davidson



























radiator Dec 2013 / Jan 2014

Suzuki, Harley Davidson and Honda are again the top three with 95, 78 and 67 units respectively for the month. YTD: Suzuki has sold 969 units, Honda has sold 758 units and Harley Davidson 487. Other Brands doing well YTD include: Vespa up 61 percent; TGB up 81 percent;

Rotorua 7 13% Wellington 57 30% Oamaru 0 200%

Top three new models by segment

Top new models by segment


Gisborne 0 300% Nelson 12 25% Dunedin SUV's are first with 2,573 units in October. The 26 24% is second with 2,397 and light are third small sector

with 1,259. The top selling model this month is the Toyota Corolla with 963 units, Ford Ranger is second with 478 units and Toyota Hilux is third with 396 units





































4 Series
















Pickup Heavy Comâ&#x20AC;&#x2122;l











Mitsi Fuso





Change of ownership dealer to public (vehicles) Whangarei 605 13% Napier 515 6% Blenheim 171 13% Invercargill 436 8%

Auckland 5735 NC New Plym 467 1% Greymouth 84 12% National 17427 16%

Hamilton 1527 3% Wanganui 184 10% Westport 29 26%

Thames Tauranga Rotorua 200 4% 853 5% 262 2% Palm North Masterton Wellington 788 6% 151 24% 1416 10% MTA would like to thank Christchurch Timaru Oamaru its business partners 2433 57% 281 8% 81 23% and sponsors...

Gisborne 165 11% Nelson 359 25% Dunedin 685 7%

Change of ownership dealer to public (motorcycles)

Productivity and

Whangarei 16 23% Napier 9 31% Blenheim 2 33% Invercargill 11 22%

Auckland 144 NC New Plym 13 13% Greymouth 2 50% National 470 6%

Hamilton Thames Tauranga 36 5% 6 NC 29 9% Wanganui Palm North Masterton 14 75% 19 34% 4 33% Westport Christchurch Timaru MTA would like to thank 1 NC 58 45% 8 27% its business partners and sponsors...

Efficiency Rotorua Gisborne 12 71% 3 200% Wellington Nelson 53 15% 11 8% Oamaru Dunedin would 19 like to 90% thank 0 MTA 100% its business partners and sponsors...



MTA would like MTA would like to thank its business partners and sponsors...

to thank its business partners and supporters Customer Relationships

The leader in specialist automotive so

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brought to you by

Whangarei 118 Auckland 3478 Hamilton 396 Thames 43 Tauranga 215 Rotorua 50 Gisborne 56 Napier 129 New Plymouth 122 Wanganui 65 Palmerston North 263 Masterton 39 Wellington 605 Nelson 73 Blenheim 48 Greymouth 12 Westport 2 Christchurch 1281 Timaru 59 Oamaru 11 Dunedin 164 Invercargill 107

40% 33% 24% 26% 21% 61% 17% 5% 67% 59% 107% 7% 34% 43% 23% 9% 60% 65% 23% 15% 33% 37%


Whangarei 115 Auckland 3407 Hamilton 409 Thames 51 Tauranga 260 Rotorua 50 Gisborne 34 Napier 127 New Plymouth 118 Wanganui 50 Palmerston North 156 Masterton 25 Wellington 698 Nelson 77 Blenheim 22 Greymouth 21 Westport 12 Christchurch 892 Timaru 89 Oamaru 20 Dunedin 157 Invercargill 77

1% 10% 22% 6% 25% 24% 3% 5% 4% 2% 25% 26% 11% 8% NC NC NC 12% 65% 33% 29% 1%

Whangarei 11 Auckland 235 Hamilton 35 Thames 5 Tauranga 18 Rotorua 7 Gisborne 0 Napier 6 New Plymouth 19 Wanganui 16 Palmerston North 26 Masterton 6 Wellington 52 Nelson 16 Blenheim 4 Greymouth 1 Westport 0 Christchurch 76 Timaru 8 Oamaru 1 Dunedin 21 Invercargill 7

More vehicle statistics are available on the MTA website Raw sales data on make, model and region of new passenger and new commercial vehicles are also available on the website in PDF format.

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NC 45% 6% NC 33% 40% 100% 50% 58% 700% 8% 50% 2% 23% NC 80% 50% 19% 33% 67% 5% 13%

Staff profile

Jacob West Communications and Marketing Coordinator

What attracted you to the role?

I have always had a passion for writing and the media, so this role ticked off all the boxes for me. The marketing aspect of the role is something I hadn’t been able to delve into in my previous positions, so I liked the idea of learning a new facet of the field I’m working in.

What is your background and where have you come from?

Although I’m from Wellington originally, I attended university in the United States, and in 2012, I graduated from the University of Oregon School of Journalism and Communications in Eugene, Oregon. Following that, I worked as a newspaper editor at the Herald and News (daily newspaper) in Klamath Falls, Oregon. I returned to Wellington in July and have been working at MTA since October as a Communications and Marketing Coordinator.

What would you like to achieve at MTA?

I would like to get to know many of the members throughout New Zealand to be able to provide them with the information they need to succeed in the motor industry.

Describe yourself in one sentence.

I’m an ambitious pseudo-American from Wellington with a terrible sense of direction who loves scary movies, R&B music, tennis, travelling and putting ketchup on (almost) everything.

What is your motto in life?

“The only place where success comes before work is in the dictionary.”

Have you noticed the new name? CardSmart. CardLink has updated their fuel card brand to CardSmart.

Driv e


Next time you see a CardSmart card remember they are part of the CardLink Family!

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PERFORMANCE INNOVATION DEVELOPED EXCLUSIVELY BY, WITH AND FOR EXPERTS Introducing our new range of Castrol Professional engine oils, now micro filtered to the world’s leading new car manufacturer specifications when filling new vehicle engines for the first time. This innovation has been proven through extensive consumer research to be an advantage that your customers value. For more information phone Castrol on 0800 CASTROL (227 876).

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radiator Dec 2013 / Jan 2014

Managing holidays and leave

human resources Kerryn Foote MTA HR Advisor Ph: 04 381 8841

Public holidays

Paying employees for public holidays can be very confusing. It is hard to know what to pay, when to pay it and what your obligations are. I’ve put together some information that may help you when it comes to getting your payroll right. Public holidays are celebrated on the day they fall unless the employer and employee agree in writing to transfer the observance of the public holiday to another working day. One exception to this is when Christmas Day, Boxing Day, New Years Day and 2 January fall on either a Saturday or Sunday. When this happens, the rule is employees who normally work on these days celebrate the public holiday on these days. For employees who don’t normally work on a Saturday or Sunday, the public holiday is “Monday-ised” or transferred to the Monday or Tuesday respectively. Thankfully, this is not an issue for us this year. To help you decide whether an employee is entitled to take the public holiday, you will need to determine if the public holiday falls on an “otherwise working day”. This is a term used in the Holidays Act. It’s easy to work this out if your employee works the same days every week or work to a set roster. But what if their workdays vary from week to week, like with a casual employee? Some things you will need to consider are: • what is in the employment agreement • the employee’s usual work patterns • the employer’s rosters or other similar systems • the reasonable expectations of the employer and employee as to whether the employee would work on the day concerned • whether the employee works for the employer only when work is available • whether the employee would have worked on the day concerned, if it were not a public holiday. If the day is “an otherwise working day” and the employee has the day off work, they should be paid the hours they would have worked on the day. If the day is “an otherwise working day” and the employee works on the holiday, they should be paid time and a half for the hours worked and receive an alternate holiday, or what is stated in their employment agreement, whichever is the greater amount. You can use this chart to help determine how to pay your employees Public Holiday

Not an otherwise working day

Not an otherwise working day

Is an otherwise working day

Is an otherwise working day

Day worked

Day observed as a holiday

Day worked

Day observed as a holiday

Entitled to time and a half for hours worked

Not entitled to the public holiday

Entitled to time and a half for hours worked and an alternate holiday

The holiday is observed on the day it falls and the employee paid for the hours they would have worked

Christmas Day 25 December 2013 Boxing Day 26 December 2013

No pay for this da.

New Years Day 1 January 2014 New Year Holiday 2 January 2014

Annual leave This is the perfect time of year to review annual leave and alternate day leave balances for staff. You should always be aware that leave owing to staff sits as a liability on your books and it is a good idea to keep their leave at manageable levels in case you have to pay it out on resignation. It’s also necessary for employees to use their leave for rest and recreation to ensure they are fit and able to work - what better time of year to rest and relax than during the warmth and light of summer? Review those leave balances now and have discussions with your employees about when they are planning to take leave and have a break.

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Restricted opening hours Christmas Day is one of four holidays when almost all shops are required to be closed under the Shop Trading Hours Repeal Act 1990. (On Anzac Day, businesses are required to be closed until midday.) Is your shop one of the following?

Then you can open so long as:

Service Station

The only goods you sell are:

• • • • • A shop providing services, such as a video rental store or hairdresser rather than selling goods,

food drink household items

The goods you sell are items people can’t put off buying until the next day, such as baby formula or pet food, and the quantity of goods for sale is no more than needed to meet the needs of people in the area.

personal items petrol, oil, car parts and accessories

You only provide a service, such as renting videos or cutting hair.

You don’t sell any goods, such as videos, or hair products.

If your shop is not listed in the table you must have an area exemption to open, otherwise you cannot open. Produced in assistance with the Labour Group of the Ministry of Business, Innovation and Employment. For further information regarding leave, public holidays or advice on other employment related issues please contact Kerryn Foote, HR Advisor.


Wellington Regional Awards Gala Dinner Saturday, 21 June 2014

Amora Hotel, 170 Wakefield Street , Wellington

MTA Wellington region (Wellington, Horowhenua and Wairarapa) is pleased to have Oxford Finance’s support once again for our biennial awards dinner.


21 JUNE 2014

in association with

For just $115.00per person (or $1000 per table of 10) you will enjoy: • • • • •

A prize packed MTA Expo beforehand with drinks and canapés A celebratory evening professionally MC’d by Dai Henwood A three course sumptuous dinner Entertainment provided by renowned Wellington band, The Noodles AND you could be a winner!

This coming year, not only will you enjoy a fantastic awards evening but you’ll also get to experience a regional MTA Expo at this event beforehand.

All finalists for awards enjoy a VIP function also. Please keep an eye on the website over the coming months.

For more information please contact Ian Lamont or contact Anna McGeorge

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your career with a MITO

GRADUATE SCHOLARSHIP There are three scholarships available for people who are currently working full-time in any of MITOâ&#x20AC;&#x2122;s industries and have already achieved a national qualification at Level 4 or above. The scholarship is aimed at MITO graduates who wish to advance their area of specialisation (including university study). Each scholarship is valued up to $3000. Applicants must have the express permission of their employer. To download an application form or for more information go to or contact your local MITO Industry Training Advisor - 0800 88 21 21.

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New scholarship to honour long-serving MITO employee A special scholarship has been established to honour long-serving MITO employee Clyde Cunningham QSM, who passed away earlier this year. The Clyde Cunningham QSM Memorial Scholarship will be awarded to an automotive graduate in the Hawke’s Bay region who wishes to advance their career with MITO’s Advanced Technical (ATech®) or Business Skills programme. One scholarship each year, to the value of $1,000, will be awarded. Along with his MITO employment, Clyde Cunningham was a member of the New Zealand Fire Service, serving as a volunteer for 43 years in Napier and Havelock North, including six years on the Executive and one year as President of the United Fire Brigade Association (2000-2001). In 2002 he received the Queen’s Service Medal for public services, in honour of this work. During his time at MITO – from 2000 to 2012 – Clyde was a mentor and advisor to apprentices, learners and employers within the Hawke’s Bay region. Janet Lane, Chief Executive of MITO, says he was passionate about his role. “Clyde genuinely cared about people in the motor industry achieving nationally-recognised qualifications,

and setting them on sustainable career paths. He was dedicated to changing lives through inspirational leadership, and was very well respected both within MITO and within the communities in which he worked. “We wanted to set up an automotive scholarship that would see his vision continued, and honour the contribution that he has made to so many people’s lives.” “Clyde really cared about how his apprentices were doing,” says Paul Shanks, Service Manager at Ruahine Motors Limited in Waipukurau, and Central Hawke's Bay MTA Branch President. “He was really thorough, built good relationships with them and made sure they were achieving to the best of their abilities. He was passionate about what he did – I also knew him through his work in the Fire Service, and he did everything to the very highest standard. He had a real impact on the motor trade in the Hawke’s Bay.” Grant Lower, Owner/Director of Stichbury Automotive Care Limited in Hastings, and Hawke’s Bay MTA Branch President, says that Clyde made a real difference to his career. “Clyde mentored me throughout my own apprenticeship, and I have had four employees go through the apprenticeship process since then. Clyde was very inspirational, he kept us all on track, and helped us to achieve the very best that we could.” The Clyde Cunningham QSM Memorial Scholarship is part of a suite of MITO scholarships on offer to those in New Zealand’s transport, logistics and extractive industries. There are 34 scholarships available New Zealand-wide, aimed at people who are passionate about learning and want to develop their specialist skills in their chosen area of expertise.

For more information on MITO scholarships, visit or call 0800 88 21 21.

Michael Paaymans from the Hawke’s Bay received a MITO Graduate Scholarship in 2012 and used it towards university fees. Photo courtesy MTA

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WorldSkills â&#x20AC;&#x201C; The World is Waiting Do your apprentices have what it takes to be the best in the World? Take the opportunity to find out, and enter your apprentices in the WorldSkills New Zealand Regional Competitions. Resene Automotive & Light Industrial (RALI) has been the WorldSkills New Zealand Refinish Sponsor since 2010, when we stepped in at short notice to support the regionals and followed through to assist with the International Competition. Roger Hiini became the WorldSkills expert and has spent many hours training and mentoring the New Zealand winners in preparation for the International Competition where he was also a judge. Roger is also the Export and Aviation manager for RALI. RALI is happy to continue this support of our future industry leaders as we see this as a natural extension of our industry support philosophy. WorldSkills International is a well-known competition and has over 60 years of history. This competition shows the level of skill that comes from the respective trades throughout New Zealand and then onto the world stage. The competitors along with their teachers and trainers come together in this competition to showcase their skills and test themselves against high International Standards. The competition provides great feedback for the competitors and increases their skill sets, by enabling them to work under pressure and become more confident.

The New Zealand Regional Conferences are divided into nine different locations throughout the country so that competitors from all over New Zealand have the ability to enter, these are: Northland, Auckland, Waikato/BOP, Central North Island, NZ Defence Force region, Wellington, Nelson, Canterbury and Otago/Southland. Those who show they have what it takes in the Regional Competitions may be invited to the WorldSkills National Finals, which are held in Hamilton at the Wintec 3- 6 July 2014. After the National Finals a team will be selected to compete at WorldSkills Sao Paulo, Brazil in August 2015. WorldSkills Sao Paulo will have over 1,000 competitors from 60 countries competing in 46 Skill Categories, to prove that they have what it takes to be the best in the world. 56 â&#x20AC;˘

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The World i s

wa itin g

do you have the

skills? Qualifying regionals to be held throughout NZ New Zealand

for more info on how to enter email

Proud supporter and national sponsors 57 â&#x20AC;˘

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National final Wintec, Hamilton July 2-6 2 014

INDUSTRY TRAINING February - June 2014

MTA Training Calendar February 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

Saturday Sunday

Waitangi Day Saturday Sunday Central Auckland Central Auckland

Saturday Sunday Dunedin Dunedin Christchurch Christchurch Saturday Sunday Te Aroha Te Kuiti Hamilton Hamilton

March 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

1 Sunday 2 Palmerston North 3 Palmerston North 4 5 Lower Hutt 6 Lower Hutt 7 Saturday 8 Sunday 9 10 11 12 13 14 Saturday 15 Sunday 16 17 Taupo 18 Rotorua 19 Tauranga 20 Tauranga 21 Saturday 22 Sunday 23 Paraparaumu 24 Wanganui 25 Hawera 26 New Plymouth 27 New Plymouth 28 Saturday 29 Sunday 30 Saturday

April North Shore

Saturday Sunday Balclutha Gore Te Anau Cromwell Saturday Sunday

Good Friday Saturday Sunday Easter Monday

ANZAC Day Saturday Sunday

North Shore

WOF Inspector Course Places are available for Warrant of Fitness (WoF) training now. Keep your inspectors up to date with the latest on the eVIRM, including updates, interpretations and technical bulletins. WoF courses on this calendar are the only MTA courses recognised by NZ Transport Agency (NZTA). Now, when you receive your Inspector Course information, you will receive a 10-question

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May 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Saturday Sunday Nelson Nelson Kaikoura Christchurch Christchurch Saturday Sunday Dargaville Kaitaia Whangarei Whangarei Saturday Sunday South Auckland South Auckland

Saturday Sunday Ashburton Oamaru Invercargill Invercargill

June 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Sunday Queenâ&#x20AC;&#x2122;s Bday

Saturday Sunday

Saturday Sunday Whakatane Gisborne Wairoa Hastings Hastings Saturday Sunday

Saturday Sunday


WOF Update Course

pre-course test paper worth 20 percent of your overall grade. you must complete the test paper and email it through to the facilitator, Malcolm Whinham (, for marking prior to the course, then bring it along with you on the day for discussion. The overall pass mark for the course remains at 75 percent, so failure to complete the

pre-course test will make it very hard to pass. If you have a laptop or tablet available, bring it along to work on the eVIRM. Such devices are highly recommended to get the maximum value from the course, but are not compulsory at this stage. If you have any questions, contact Kylie Robinson at 04 381 8836, or email

NPD works for us NPD are great to work with, they know our business and are behind us all the way

We are extending our NPD retail network. Contact us today to find out how NPD will enhance your business. Contact 0800 544 6162 or 59 â&#x20AC;˘

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Stephen, Northtown Fuels, Timaru.

News in brief

Who can carry out inspection and maintenance of a vehicle hoist? A number of members have been calling MTA recently asking questions about hoist maintenance. Some of these included: • how often should vehicle hoists be maintained? • can vehicle repairers service their own hoist? • what proof is required that their hoist has been maintained? • what standards are hoists expected to meet?

shall ensure that all inspections, maintenance and repairs are carried out by a competent person. It is expected that the competent person should have training and experience to be able to conduct the inspection and maintenance to meet the requirements of the standard. There are four levels of inspection: • pre-operational inspections. • routine maintenance inspections (comprehensive inspection undertaken at least every three months) • annual inspections • major inspection for assessment for continued safe service. (undertaken every 10 years or shorter if designated by the hoist manufacturer)

MTA put these questions to the Ministry of Business Innovation and Employment (MBIE), which provided the following advice: “A client who owns an automotive repair shop has informed that he services his own vehicle hoists. Other similar employers in the area have their hoists serviced by specialised contractors. Guidance is given in AS/NZS 2550.9 for inspection and maintenance of vehicle hoists. Clause 6.2 requires that it shall be based on the working environment and the frequency and severity for use of the hoist. Management

A written report should be supplied on completion of service. Appendix A provides a format for the report. The competent person should be able to certify that the hoist has been inspected and checked in accordance with the standard and it is safe to be used. In the event of an incident, an MBIE inspector may require an assessment from an independent chartered professional

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engineer to verify that the hoist complied with the appropriate safety standard before it can be used again. If the employer/competent person cannot supply relevant verification documents, this may reveal whether the employer/competent person has taken all practicable steps to ensure the inspection and maintenance were carried out in accordance with the requirements of the standard. For best practice, the annual inspection and the major inspection should be carried out by a chartered professional engineer or a recognised inspection body with relevant experience and knowledge. It is the responsibility of the employer or duty holder to undertake a suitable and sufficient risk assessment, together with a detailed hazard identification of the work environment, in order to determine the safe method of work and the selection of the most suitable work equipment and plant together with an appropriate inspection and maintenance programme to ensure that all practicable steps have been taken to eliminate, isolate and/or minimise hazards in the workplace and the plant/equipment are safe.â&#x20AC;?

Standard AS/NZS 2550 9 1996 is available from Standards New Zealand, by telephone at 0800 782 632 or online, at

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Order online: Stationery Hotline 0508 682 682

radiator Dec 2013 / Jan 2014

MTA Member Update news in brief ‘Find an MTA member’ gets an upgrade The ‘Find an MTA member’ search function on the MTA website has been rebuilt so that all members can be found in an easier and more accurate way. The new system works off the longitude and latitude coordinates for where your business is placed on Google Maps. Now when a customer is searching for MTA member services, search results will be displayed for those businesses closest to the customer’s location, that meet their search criteria. It’s also compatible with most smartphones capable of browsing the internet – super handy if you’re on the road or don’t have access to a computer!

Take a look for yourself. Go to on your computer or smartphone now. Note: If your business is not placed where it should be, please let us know and we’ll ensure it’s corrected, email And to make sure you have even more chance of being found by potential customers, be sure to add relevant keywords to your ‘business description’. This can be edited by logging in and clicking on ‘Edit Profile’ next to your company name in the blue bar at the top of the screen.

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diagnostic solutions

Herbert Leijen - AECS

Why Hyundai?

This article is a true description of an AECS technical help desk problem and how it was solved. Vehicle 2008 Hyundai H1 Common rail Turbo Diesel van, and no this is not a repeat of a previous article!

Vehicle: 2008 Hyundai H1 Common rail Turbo Diesel van Problem presented to the Helpdesk A year ago we dealt with an identical vehicle that had a very similar complaint. Hyundai is not a brand that we focus on, as they are normally trouble-free vehicles. It is the method to get to the bottom of the problem and the assumptions along the way that we focus on. As well as this, we’ll also look at how unbelievably expensive these common rail diesel problems can get and how much a simple assumption can hold you up. The customer complaint below is an exact copy of the article I wrote about a year ago! “The engine is accelerating fine when you take it slow but bogs down when you accelerate fully. After bogging down it goes into limp home mode and only drives very slowly. Every time the engine goes into limp home a fault code is set: “rail pressure too low”. The vehicle has been to a number of garages and specialists before it came to us. It has been off the road for months. We cannot put our finger on the problem, can you please assist?” The previous garage has already replaced the SCV, the rail pressure sensor and the PDV. They are about to order new injectors and want us to look into it. Read on as the fault is totally different this time!

Technical support help desk. The garage that had the problem vehicle has technical support from AECS as part of an equipment purchase package. We asked the technician to firstly record with a scan-tool, the desired rail pressure and the actual rail pressure. We sent him the recording made with the Launch scan-tool a year ago; his scan-tool recording looked exactly the same!

System knowledge Nothing has changed. Knowledge of the system is vital before you can carry out any diagnostic work. The following is the same brief description in case you do not have the article from last year anymore. The rail pressure in this Hyundai Bosch CP3 system is achieved by a gear lift pump inside the high pressure pump, which draws fuel from the tank and pushes the fuel through a Suction Control Valve (SCV) into the high pressure pump. The high pressure pump pumps into the fuel rail, which has the injector tubes and a pressure sensor connected to it. Also connected to the end of the fuel rail is a Pressure Discharge Valve (PDV). The SCV controls the pressure in the rail by allowing diesel fuel into the pump; allowing more diesel into the pump than what is used will increase the pressure and vice versa. The PDV controls the pressure in the rail by opening or closing the rail to the return by varying amounts. The opening rate of the PDV valve is a variable electromagnetic force working in against the variable hydraulic diesel fuel pressure. The ECU will determine the rail pressure set point (desired rail pressure) based on operating conditions. Both the SCV and PDV will get to work to make the actual rail pressure match the desired rail pressure by changing the current through both those valves, by means of duty cycle control. (We go through this in detail during the AECS DMS 1-3 training seminar.)

Measure We asked the technician to measure the Suction Control Valve (SCV) signal vs rail pressure to see what happens when the system falls into limp home while the PDV is disconnected.

We advised him that instead of recording with his ATS scope we could almost safely assume that his problem was the same as the one a year ago. We asked him to remove the return pipe from the rail pressure discharge valve (PDV) and fit a long clear hose instead, with an air pocket in the top to see if the valve would let fluid out when the fault occurred. The valve was disconnected and a dummy load was connected to the two pins in the connector fooling the ECU into thinking that the valve was still connected. Bad luck! No return flow at all during acceleration and faulting, indicating that the PDV was sealing properly.

Where to start? We had just wasted valuable time chasing an “they all do that” kind of feeling. Assumptions… Measuring with the scope to see exactly what went wrong was next on the agenda. I would normally have started with this, but the symptoms appeared to be identical so we started to assume...

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Rail pressure sensor signal and the SCV duty cycle signal converted to an analogue line.

From the pattern it is clear that the ECU tries to increase the pressure, as the duty cycle increases, yet the rail pressure drops. This is almost the same as the pattern we recorded a year ago on the vehicle with the faulty PDV, yet there was no return flow from this valve. We had to look elsewhere to find out why the pressure suddenly dropped.

Injectors? The pressure can drop as a result of no fuel going into the high pressure pump or as a result of fuel coming out of the high pressure system being returned to the tank. There could be no other reason, or so we thought… The new suction control valve was fed diesel directly from a fuel canister to eliminate air or restrictions (filter) in the fuel supply to the pump. We had to check the only other items in this system with return to the tank - the injectors. We advised the technician to measure the return flow from the injectors when the system goes into fault. He noted a return flow increase during limp home but had no idea what was normal. We thought that the problem was the injectors as a result of the return flow. The injectors tested fine…

there was one strange thing in the first recording namely that the rail pressure fluctuates quite a lot, every three injection events. These fluctuations made us doubt the value in testing the injectors; we should have gone just a little deeper and looked just a little harder! There is no injector compensation or RPM compensation happening every three beats of the engine! That cannot be possible, no matter how you turn and twist this. It was decided by the garage to take the pump off for a look and send it to an Auckland diesel specialist. They took the pump apart and made the following picture.

Pump The only thing left to check was the high pressure pump. What could possibly be wrong in the pump to cause this sudden pressure drop? I have not experienced a Bosch CP3 pump problem like this so far – it pumps fine till a certain value and then suddenly drops the ball. However the sting is as always in the detail. The AECS help desk comment to the technician was that

Three pump elements of the actual Bosch CP3 common rail Diesel pump. The centre element is seized in TDC. The CP 3 pump has three pump elements and the pump is fitted to the camshaft (running at half engine speed)… One pump element was seized and did not participate in the pumping process. This caused the pressure to fluctuate so dramatically; two beats to build the pressure up and one to let go again. This was all happening even though the quantity used by the engine did not exceed the capability of these two pump elements. At low load everything fine, but at high load the injectors were draining more fuel out of the rail than what was being supplied by the pump, making the pressure fall. That is the moment where the system detects a fault. Hindsight is easy.

Conclusion ATS scope recording of rail pressure vs Duty cycle

This very time consuming and expensive job had been to numerous garages. In the end though, it turned out to be just a simple mechanical fault. Assumptions and not looking hard enough at the information in front of us was what made things worse. With the flood of common rail diesel vehicles now entering the fleet, be prepared for an ever increasing diagnostic workload. Remember though, you can’t allow them all to turn into ‘tail chasers’ as that will surely mean the end of your business.

ATS scope recording of rail pressure vs Duty cycle zoomed in. The pressure waves are in synch with the engine but out of phase with any one particular cylinder or injector.

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service station news by Liezel Jahnke

Brought to you by

MTA Environmental and Fuel Services Manager

Few fuel stops are crisis-ready in New Zealand Gull, New Zealand’s only family owned, independent fuel retailer, announced it has equipped four of its Auckland service stations with generators to enable them to operate if electricity is cut in a Civil Defense emergency. Dave Bodger, General Manager of Gull, says that if an emergency strikes and power supplies are cut, the greater Auckland region is woefully underserved by the oil industry. “In May, Auckland Civil Defence Emergency Management Group (ACDEMG) and the Auckland Engineering Lifelines Group (AELG) updated Auckland’s Fuel Contingency Plan. We were disappointed with our own preparedness and worried for all of Auckland. For 1.5 million people in greater Auckland, only six service stations had a generator for electricity on site or were capable of operating with a generator. If electricity failed, emergency services, public transport and essential journeys by private car, were to be supplied by only six outlets. This was not only ludicrous but a major problem waiting to happen. Auckland has over 250 service stations. Six would never cope in an emergency, and while ten is an improvement, the region clearly needs more. We have provided for this capability at four Gull sites and now call on our competitors to play their part,” says Bodger.

Clive Manley, Group Controller and Manager of ACDEMG, says that Auckland oil outlets have an important role to play when it comes to contingency preparedness. “We have identified 54 Auckland service stations across all major fuel brands as being a “priority” for ACDEMG critical customers,” says Manley. “As an independent operator, Gull has shown tremendous initiative and commitment to the Auckland region. The challenge now is for the rest of the fuel industry to respond to how it is going to contribute more to Auckland’s civil defence readiness.” Dave Bodger added that it was an easy decision to upgrade the four Gull sites on the ACDMEG list. “We looked at the cost and saw it as an important commitment to be part of the Auckland community. So we re-prioritized some spending and upgraded these four sites as soon as practicable. The sites closed for around an hour so the upgrade could be made. This was completed in the early morning to minimise disruption to customers.” There are 18 Gull branded outlets in the Greater Auckland area with three more under construction or due to commence construction. Source:

Gift Cards over the holidays.


Automatic gift card stock replenishment will run up to Monday, 23 December 2013 and start again on Monday, 6 January 2014. Please note the MTA office is closed from Tuesday, 24 December 2013 to 6 January 2014, so no orders will be fulfilled during this period. If you need extra stock for the Christmas and the New Year period, please email orders@mta. before 23 December 2013 or after 6 January 2014.

Member and customer support:

MTA’s 24-hour, toll-free phone number, 0800 222 882, will run over the Christmas break to provide support for both members and consumers.

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Independent forecourt operators winning ground in Europe Big global oil companies own less than a third of Europe‘s filling stations as they shift focus from retail operations to more profitable exploration and production, according to global real estate adviser CBRE. Shell, BP, Total, Chevron and ExxonMobil, together owned 32 percent of filling stations in Europe in 2012, compared with 43 percent in 2007. CBRE expects the trend to continue. "We envisage that major oil companies will continue to optimise downstream real estate portfolios as they separate retail and production activities, with independent petrol retailers poised to capitalise," said Simon Galway, CBRE executive director for global corporate services, in a statement. The retreat, which mirrors a sell-off by oil majors in European refining operations, has been most pronounced in developing countries such as the Czech Republic and Bulgaria. Independent retailers‘ market share, meanwhile, has risen to 20 percent from 16 percent as they have bought stations from the majors.The total number of filling stations in Europe declined from 137,099 in 2007 to 132,526 in 2012, a fall of 3.3 percent, according to data from Datamonitor. The CBRE reports shows ownership of European filling stations as below:

Operator type Major International National Supermarket Others

Market share 2007 (percent) 43 13 22 6 16

Market share 2012 (percent) 32 17 23 8 20


Plain packaging boost to illicit trade confirmed by new study Confirmation of the boost to the illicit trade as a result of the plain packaging of tobacco has been revealed in a new KPMG report, released in Australia.The study Illicit Tobacco in Australia shows the illicit tobacco market is now at 13.3 percent of total consumption – up from 11.8 percent in the previous year, and at the highest rate ever recorded. The report shows that this not only costs the Australian Government AUD$1billion annually in lost excise revenue, but it is also costing Australian retailers – 67 percent believe they have been impacted by the illicit trade since plain packaging has been introduced. Brian Madderson, chairman of the Petrol Retailers Association, said “I can only hope the Government here takes an honest look at this alarming report. This policy was not properly thought through in Australia and as a consequence it is costing retailers, costing the Australian economy and fuelling the illicit tobacco trade.” The report follows independent research The Impact of Plain Packaging on Australia Small Retailers, released by the Australasian Association of Convenience Stores nine months after the introduction of plain packaging in Australia. It showed that there was no evidence to suggest smoking rates have gone 67 •

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down as a result of Australia’s plain packaging law. Instead, two-thirds of small retailers are saying plain packaging has negatively impacted their business – suffering from increased operational burdens as well as a result of the increased illicit trade. Madderson said “With the latest official figures here showing the illicit tobacco market already cost the UK Government almost £3b in 2012–13, £500million more than the previous year, petrol retailers are understandably extremely concerned about the impact of further regulations on their businesses. The UK Government says it is still actively considering plain packaging and the Scottish Government says it is planning to implement this policy in 2014/15. On behalf of our members I would strongly ask them to pause and thoroughly review the wider, detrimental impacts it will have before it is too late. The worthy aim of reducing smoking can be much better achieved through education rather than unproven and excessive regulations which threaten the livelihoods of independent retailers.” Source:

ALL FUELED UP Highlights from the 2013 Service Station Industry Survey MTA recently completed the results of the MTA Service Station Industry Survey 2013. The survey covered a wide scope of topics within three sections, looking at business profile, fuel supplier issues and general retailer issues. The survey was sent out to all MTA service station members and the response rate of 17 percent represents approximately 175 individual sites. The survey is an initiative of the MTA Service Station and Convenience Store Committee, who use the results to inform their work on industry issues. It is also a useful reference point for service station operators in terms of increasing knowledge about the industry and how businesses are placed compared to others. The full results will be distributed to all members who participated in the survey. Result snapshot Based on the data provided, participating service stations have the following general characteristics: Indicator



Average annual fuel volume

3.05 million litres

3.4 million litres

Average annual shop sales

$1.1 million

$1.0 million

Average margins

Petrol 8.1 cents per litre Diesel 8.3 cents per litre

Petrol 6.6 cents per litre Diesel 6.2 cents per litre

Fixed or variable margins?

52 percent fixed 48 percent variable

47 percent Fixed 53 percent Variable

Staff employed

5.3 full time and 3.7 part time

6.3 full time and 4 part time



Been static

My fuel volume for the last 12 months has:




My shop turnover for the last 12 months has:




Which option best describes your current underground fuel storage tank situation:

Have purchased existing tanks 35 percent Have retanked 56 percent

Will purchase existing tanks in the next two years 6 percent Will retank in the next two years 6 percent

In the past 12 months, drive away theft has: INCREASED 10 percent

DECREASED 20 percent

STAYED THE SAME 70 percent

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Average Merchant Service Fee Rates Visa




Diners Club


American Express


Cardlink (ie Fleet card, Drivecard, Onecard)


Own brand fuel card


Rural service providers (ie RD1, Farmlands, CRT)


Technology. Is it good or bad? Or both?

member benefits Matt Chote

MTA Member Benefits Manager Ph: 04 381 8842

Technology is made by applying science into action in order to ease our lives, so the purpose is good. But if there is a good thing, there is always a bad one. It’s just a matter of balancing it, right? Regardless of what side of the debate you sit on, it must be acknowledged that both sides are equally valid. In business, like it or lump it, technology is not a fad. It is going to become an increasingly important part of your business. You must embrace it and make it work for you. Here is where an old fashioned truism comes in – Sir Francis Bacon is attributed with the quote “Knowledge is power” in 1597, well before the invention of computers. For you to embrace technology, you need an appreciation of what it does and how it can work for you. We are all bombarded, it seems, daily with examples of how technology improves our lives; LG tells me life would be better if I was watching a television with four times the clarity of the High-Definition models, and yet I find out nothing on our screens is reproduced in that format yet. My bank told me I need a new contactless payment card because apparently it’s safer than cash. As a parent of a teenager, I am acutely aware that I am generally regarded as a follower, rather than a change leader, in today’s world. But despite my best attempts to inform my bank I feel I know what is best for me by politely requesting a simple EFTPOS card, I now conform and my wallet contains this contactless card. I am yet to use the “tap-n-go” function yet, as I quite enjoy my 30–secondsa-day exchange of pleasantries with a cashier at the lunch bar. So this technology has not enriched my life, but it must be enriching someone’s. Does it benefit you, the business owner? Not greatly. It is just another piece of plastic, and for low transaction value (currently set for amounts under $80) it saves the amount of time it takes me to enter my fourdigit PIN – not a massive daily saving for many businesses.

To illustrate this, imagine your business was a fast food outlet with an average transaction of $17. Let’s say 90 percent of your daily turnover was completed using debit cards – you know, the “free” ones. There will be a small percentage of credit cards and the balance will be cash. If, in the future, your card payment mix changed so half of your card transactions were made using any of the contactless methods, then a whopping 47 percent of your sales will incur fees. That is potentially a big hit to your bottom line. Is technology good, bad or both? It may be all or none of them, or it simply could be progress. How we interact with technology is up to us all, and one thing for sure is it is up to you to make it work for your business. If Sir Francis Bacon was right, you now have been empowered with some knowledge that will help you navigate the technological minefield of progress.

Some useful jargon busters:

To recap, contactless payments are clearly geared for highvolume, low-value transactions. It is faster than traditional cards or possibly cash, which can make the checkout a faster and smoother process overall, and you may not even have to open your wallet at all.

Contactless payments: The technology that enables payment transactions via a contactless chip embedded in payment cards, tags, key fobs and smartphones. The chip communicates with a reader using near-field or RFID communications.

The counter position must be what’s the hurry to get through life? Why am I so pressed for time? And I guess, ultimately, what’s the cost of being in a rush? The key here is there is a cost to technology, and it may not be cheap. But there has always been a cost to doing and being paid for business, right?

Contactless cards: Typically in the form of credit cards, it is embedded with circuits that can process and store data and communicates with readers via radio waves.

Yes, there is a cost to being paid in cash, cheque or by credit card. There is also a notional cost of the generally viewed “free” debit card payments. The real kicker with this new technology is “free” debit card payments will, in the future, attract fees when transacted via the contactless mechanism. The real cost to your business will vary between a little and a lot, dependent on the nature of your clients.

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Digital wallet: The electronic equivalent of a physical wallet, which stores card data and is typically secured with a PIN, used for e-commerce transactions. NFC-enabled smartphone: Near-field communication enables devices to exchange data by touching them together or bringing them close and are based on radio-frequency identification standards.

A costly lesson learnt: oil spills do happen!

enviro news Liezel Jahnke Environmental and Fuel Services Manager Ph: 04 381 8843

George and Jann Vuletich have owned and operated Auto & Diesel Services in Haruru Falls, Paihia, for 14 years. The general repair business has been doing well; they have always worked hard to keep it that way and do things right. With a loyal customer base in a small community and having taken opportunities to diversify, they were comfortably working toward their retirement and had built a valuable business with good future prospects. A slow leak from an outdoor waste oil container resulted in a costly site clean-up, two years battling through a regional council prosecution and criminal convictions for them. In early 2011 the regional council discovered a small amount of oil pollution in the small creek across the road from the Auto & Diesel Services site. The source of the oil was not found at that time and as the pollution ceased no more was thought about it. It wasn’t until April 2011, after a larger amount of oil was found in the creek, that more detailed investigations and CCTV testing of the storm water drains on the Auto & Diesel site found a leak from the waste oil container located outside in their yard. At the time it was believed to be the source of the oil in the water. It was a common type of waste oil container called an intermediate bulk container (IBC). These square white cubes with metal frames are designed for transporting chemicals but unless they are specifically certified and maintained for it they are not suitable for long term storage. Waste oil had been slowly leaking from the tap on the eight-year-old container. Their oil supplier supplied the container but under the contract they were responsible for all maintenance and liability for it. George and Jann admit they were never really aware of their responsibilities under the Resource Management Act 1991 and the resulting council rules regarding environmental pollution. While they always thought they were being careful, the leaky tap was never noticed because of the position of the tank and no noticeable oil in view. Unfortunately for them, oil was found in the storm water pipes that ran through their property to the creek, and the blame was attributed to the Auto & Diesel oil leak. At the time, they assumed the oil in the pipe and creek was theirs and accepted responsibility for it. They undertook a massive cleanup operation of the site, the creek and surrounding areas to remove the Auto and Diesel Services

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contamination. After spending over $90,000 they thought the worst was over and that they’d done the right thing to fix and clean up the problem. They also obtained a modern, purpose-built double skinned oil tank from their waste oil collector, located in a secure storage shed in the yard. Jann said it wasn’t until they’d had the spill that they were made aware that their waste oil collector provided such tanks, otherwise they probably would have got one much sooner.

Costing more than dollars The regional council initiated a prosecution under the Resource Management Act 1991, starting off with 16 charges relating to the incident. The charges being oil to water and oil to ground. Due to a change in the ownership of the business from a partnership to a company during the time that the oil container in question was being used, the charges were against both the company and George and Jann individually. George and Jann engaged a You will specialist environmental lawyer not be based in Whangarei to defend and assist them over two years of legal notified of proceedings that finally concluded in late September 2013. There were any rulings many delays as the council built created by their case and George and Jann obtained their own specialist advice regional and evidence, including some from or local engineers. In the end, they were convicted of councils. three charges rather than the original 16 (as the oil discharge to water charges were dropped), resulting in one criminal conviction against each of them and the company relating to pollution from discharging oil to ground as well as being fined $11,000. After decades of hard, honest work, George and Jann are sad and disappointed to now have criminal convictions resulting from this incident - something they never imagined would happen to them at this stage of their lives.

In hindsight Unfortunately George and Jann learnt the hard way, but with hindsight they can offer some advice to help others avoid the ordeal they’ve been through. Know your responsibilities, as ignorance is no excuse or defence – and don’t think it won’t happen to you. You will not be notified of any rulings created by regional or local councils. It is up to you to find them out for yourself. Look at the environmental risks on your site and make sure you are managing them, like getting your oil storage sorted to minimise the potential for pollution. Basic precautions can make a big difference when things go wrong. Maintenance is important, too!

Make sure you have statutory liability insurance, it can be a lifesaver when the unthinkable happens. In this case, the eventual fine and approximately $150,000 in legal fees were covered by this insurance.

Look at the environmental risks on your site and make sure you are managing them

The site cleanup in progress after the oil pollution.

As we head into the New Year, the deadline for all members to meet the MTA Environmental Standards by 31 May 2014 is fast approaching. In November 2013, around 80 percent of members meet the standards. Members who meet the standards will be awarded a certificate and marketing material to show their customers that they are a business with a good level of environmental performance. For members who don’t meet the standards, the site survey with the MTA Business Manager will identify the actions required to enable them to meet the standards. For most these actions are relatively simple fixes to things like oil storage and spill kits or procedures.

What next? Visit for information and resources about the standards and what to do to ensure you meet the standards. Alternatively contact your MTA Business Manager.

What’s in it for you? • it makes good business sense. • provides a point of difference for customers seeking sustainable business practices. • have a cleaner, safer site for staff and customers. • there’s less risk from pollution and fines. • enjoy cost savings from reduced energy use and waste. • lead by example to promote environmental responsibility in the industry.

About the standards The MTA Environmental Standards were approved by members at large during the 2008 MTA Conference and MTA staff have been completing site surveys of members’ businesses since 2009. In September 2011, the MTA Board decided all members will be required to meet the environmental standards by 31 May 2014.

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Congratulations To Collins Auto Electrical winner of the Galaxy S4 Smart phone and kindle

To Colin Clyne Motorcycles winner of 2x iPad minis To Caltex Westport - winner of the Air NZ Mystery break for two


Pamela - Oamaru Joanne - Wellington Clare - Ohope

Hello, I would like to thank you so much for the $1000 gift card I won in your promotion. It could not have come at a better time. Me and my family really appreciate it. THANKS, YOU GUYS ROCK!!! Kind regards, Joanne

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Happy H o l i d a y s Over

One prize each week


worth of prizes to kick start your summer!

Want to win a sweet prize for the summer? How about a year’s worth of free fuel? How?

Simple! Sell any MTA Gift Card from the 1 November 2013 to 12 January 2014. All up we’ve got over $10,000 worth of prizes up for grabs. Each week, we’ll give away $1000 worth of prizes, plus we’ve got a year’s worth of fuel up for grabs at the end of the competition. There is a Sharp 40 inch Full HD LED backlit LCD TV and Sound System to be won, a Nespresso coffee machine, a couple of iPad minis, an Air New Zealand mystery break package, some sweet outdoor furniture, a BBQ, loads of gift cards and heaps more! Please note: The week you sell a card will constitute one entry for the prize drawn that week. You will also automatically receive an additional entry in the grand prize draw. The more cards you sell, the more chances you have to win. Every week is different; our prizes are too:

Week 1: 1–7 November

2x iPad minis


Congratulations to Colin Clyne Motorcycles

Drawn 8 November

Week 2: 8–14 November

Air NZ Mystery break Drawn 15 November

Week 3: 15–21 November

WON Galaxy S4 Smart Congratulations to phone and kindleCollins Drawn 22 November


Congratulations to Caltex Westport

Week 4: 22–28 November

Outdoor furniture package

Auto Electrical

Drawn 29 November Week 5: 29 November–5 December

Sharp 40 inch Full HD LED backlit LCD TV and Sound System

Week 6: 6–12 December

Nespresso Coffee machine Drawn 13 December

Drawn 6 December Week 7: 13–19 December

$1000 worth of gift cards

Gift Card

Week 8: 20–26 December


Card load: $20-$500

Drawn 9 January

Drawn 20 December

The grand prize of free fuel for a year will be drawn on: Monday 13 January 2014 Your customers will also have the opportunity to win over $10,000 worth of prizes by registering their card online at – see card carrier for details.

Need a hand? Call us on 0800 222 882. 73 •

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IT techtalk Fred Alvrez

Is the iPad still king?

It seems like it has been around forever (if you are just three years-old you could agree), and it’s had its share of contenders in that time. But is the iPad really that much better than the opposition, or is it all marketing hype? Yes, the iPad has been around for just three short years. It still makes the news on a regular basis for one reason or another. There are 1 million apps (programs) available for it. But for potential buyers like you, could 170 million people be wrong? You’ve probably thought about buying a tablet computer for your business – surely it would make life easier. With one million apps available, surely some of those will be a help to your business? Yes and no. An iPad can be a frustratingly good device, especially for a business owner.

The good Ease of use – the iPad has a similar design and functionality to other Apple devices, so if you are used to an iPhone or iPod, you are going to slip into using an iPad rather quickly. Once you set your iPad up, all your apps and other data from your iPhone will magically appear on your iPad. Very handy. Weight and size – it doesn’t weigh much, and it isn’t very thick. The latest iPad – the iPad Air – is even thinner and lighter. It’s likely for your business use you will use it with a decent case (for when you drop it on the workshop floor) and more than likely you will want a “real” keyboard. So while it feels awesome in your hands, once you add a case with a keyboard, it’ll be more chunky. Quality of screen – the iPad has a gorgeous screen; the quality is simply amazing, compared to other tablets. Photos, videos and even documents look great. You can now get Microsoft Office 365 for your iPad. Great – but only if you already have an Office 365 (monthly) account. If you do, then the Office 365 app for iPad is free! Do note though, it’s “optimized for iPhone” which is tech-talk for going to look rubbish on your iPad. Otherwise you will need to use an app like Quick Office or even better CloudOn for opening, creating and editing any Office documents/ spreadsheets. I recommend CloudOn – free and fantastic, even on an iPhone – and it opens and edits all Microsoft office types of files (doc, xls, etc). Range of apps – the opposition has nothing on Apple on this front. Is there really an app for everything? Just about.

The bad USB support. There isn’t any. Want to plug in your memory stick or portable hard disk? Uh, no. Onscreen keyboard. It’s okay – just. For business use, you are going to want to buy a cover that has a keyboard built into it, or a wireless Bluetooth keyboard. Trust me on this one and save the frustration. Range of apps – there are so many that you may fill up the space on your iPad very quickly. Printing – great if you have an Apple printer (most people don’t). If you have another brand, then be prepared for hassles trying to get your iPad to print anything.

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There is no ugly The iPad is amazingly good – the pros well and truly outweigh the cons here. But could you use one in your business, without things like USB support, or just running your normal programs? Enter the latest contender.

Bringing up the rear While late to the party, enter Microsoft with the Surface 2. It’s a strange name for what is a tablet (like the iPad) with Windows 8 on it (so unlike the iPad). What does this mean for the business owner? Lots. Got a program that runs on Windows 7 or 8? It will run on the Surface 2. Want to plug in a USB memory stick, USB printer, USB anything? If it works on Windows, it will work on the Surface 2. For business owners, this is gold. Want to install Microsoft Office with Outlook? Go for it. It is essentially just a Windows computer in a tablet. Sure, other manufacturers have created and sell Windows tablets, but the Microsoft version just seems to do it better. For the money of a Surface 2 it’s hard to pass up for a business wanting a tablet. Sure, there aren’t as many apps available, but for a business you probably already have the software you want to install. A word of warning: there are two versions of the Surface 2, the Surface 2 RT and the Surface 2 Pro. The RT version comes complete with Microsoft Office installed (yes, with Outlook) included in the price. Very tempting. But it doesn’t allow you to install your own Windows programs. For that you need the Surface 2 Pro, which doesn’t come with Office and costs more. Go figure. Go for the Pro version for business use and save any hassles of not being able to install the Windows programs you want. Is the Surface 2 fatter than the iPad? Sure it is – it has to be to allow all the extra functionality like USB support.

What about Android tablets? Android tablets are great – there are lots of free apps and the prices are excellent. But you can’t install Windows programs on them just as you would with a Windows computer. For a business that’s a no-go. If you are using an Android tablet now and are screaming that you can do some of these things – great. But for the average MTA member, they need it SIMPLE. MTA members are generally used to Windows computers – so a Windows tablet for business use just makes sense.


better business

Russell Holmes

Business Advisory Principal

Keep your feet on the ground with your head in the cloud

Ten years ago, it would have been fair to say that most business owners used software for their accounting and kept data on their computer hard disk. Software updates had to be downloaded and data had to be backed up and a copy kept offsite for security purposes. Data had to be transferred between bookkeepers, businesses and accountants. That was then. Today there is a better way and it’s called Cloud Accounting. It’s no surprise that businesses continue to move their accounting to the cloud as they realise that it offers so many great opportunity to bring value to your business.  Not only do you get the functionality of being able to work on live data anywhere, anytime, but your team can work from a location and at a time which is convenient to them.  As your adviser, we can view the data without the need to travel to get the “true data”, reducing the risk associated with the loss of access to files and applications. Cloud Accounting is seeing clients understand the relationship between having accurate and timely information, and how that information can be utilised.  It is about getting you to think about what your investment in information technology, software, and your computing team is, and asking am I maximising my spend, how can I use these resources to provide value back into my business? The Cloud accounting systems we deal with are proven, secure and easy to use. They provide a host of benefits over non-cloud accounting systems including: •

streamlined/efficient processing (direct data feeds from your bank)

access to your accounts wherever you have access to the internet

secure backup (offsite & protected  - good disaster recovery protection)

up to date software (you don’t need to do upgrades)

ability to get real time advice on current data (no more sending files!)

value from accessing your financial data as a key performance measure, and the ability to increase efficiencies in other areas of your business

Those already using cloud accounting appreciate the ability to contact us with a query and have an on the spot answer – we can login and see exactly what they are talking about.   In our regular client meetings, with current data, we can provide real insight to our clients for risk areas where they may need to focus their attention.  Action can be taken immediately and we can better assist those who want to stay on track to achieve their goals.  Popular cloud accounting systems include brands such as Xero, MYOB Live Accounts, and Reckon.  They’re developing all the time and improving to provide add-ons that work for your particular business including CRM and payroll systems.  It doesn’t matter how big or small your business is, there are some huge time, efficiency and information analysis benefits to be gained by stepping up on the cloud.

WHK recently changed its name to Crowe Horwath. It has been over 15 years since WHK Group started. In that time we’ve grown to become the leading provider of accounting, tax and advisory services to business throughout New Zealand. We have more access to high quality tax advice, business advice and accounting services you can depend on. We can support you better as you seek ways to prosper. You can find more on our website at

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directory MTA Executive Team


Board of Directors 2013/14 David Storey

Chief Executive Officer

Phone 04-381 8820


Auckland • 09 415 8569

Dave Harris

Vice President

Waikato/Thames Valley • 027 474 8900


Finance Director

Wellington • 04 384 9734

BOB BONIFACE Auckland • 09 636 5463




General Manager Marketing & Communications

General Manager Member Benefits

Phone 04-381 8801

Phone 04-381 8822

Auckland • 021 888 858

PETER FARMER Tauranga • 07-578 6017

ANDRE HOPMAN Canterbury • 03-388 8120

JUDY LANGE Southland • 03-218 7149

RICHARD PUNTER Hawkes Bay • 021 943 611




Phone 04-381 8816

Phone 04-381 8807

General Manager Advocacy & Training

Chief Financial Officer and Administration

Your Business Manager will provide you with access to market leading training, introductions to business specialists and mentors, and a range of discounts to ensure your business operates at its full potential. To take advantage of these benefits please contact your local manager or Bob McCoy: 04 381 8837 or


Auckland, Northland

Greater Auckland area

David Abbott

Peter Nicholson

(Regional Manager) PO Box 331369, Auckland 0740 Phone 09 488 0962 Mobile 0274 93 9942 Fax 09 488 0763

PO Box 9214, Newmarket Auckland 1149 Phone 09 271 1397 Mobile 0274-448 772 Fax 09 271 1397

Dealer/Service Station Specialist PO Box 331369, Auckland 0740 Phone 09 473 5975 Mobile 027 491 3907 Fax 09 473 5976

John Henderson

Auckland, Northland


CHRISTINE LAMBIE Marlborough, Nelson, Canterbury, West Coast

PO Box 22 246, Christchurch 8142 Phone 03 379 6186 Mobile 0274 420 899 Fax 03 384 0373

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Phone 03 379 6185 Mobile 027 297 1722 Fax 03 384 0373

PO Box 8018, Glengarry Invercargill 9845 Phone 03 216 2682 Mobile 027 497 1568 Fax: 0800 000 695

Canterbury, Ashburton, South Canterbury, North Otago

radiator Dec 2013 / Jan 2014

Otago, Central Otago, South Otago, Gore, Southland



PO Box 318, Feilding 4740 Phone 06 323 0522 Mobile 0274 402 617 Fax 06 323 0526

PO Box 1003, New Plymouth 4340 Phone 06 753 0032 Mobile 027 220 5392 Fax 06 753 0034

Central/Southern Hawkes Bay, North/South Taranaki, Hawkes Bay, Feilding, Wanganui, Central Main Trunk, Manawatu, North Wairarapa. Taumarunui, Horowhenua,



PO Box 9244, Wellington Phone 04 235 7380 Mobile 0274 430 289 Fax 0800 000 695

PO Box 4475, Hamilton East 3247 Mobile 027 440 2618 Fax 0800 000 695

Wairarapa, Wellington

Waikato, Waitomo

Branch Presidents Northland

Marc Head

09-433 9759


Stuart Wilson

09-298 0608

Greater Waikato

Terry Grimmer 07-855 2037


Sean Squires 07-544 0920

Bay of Plenty

Ross Birchall 07-345 5442

Gisborne/Wairoa Paul Corrin 06-867 6638 Hawkes Bay

Grant Lower

06- 878 7700

Ctrl Hawkes Bay Paul Shanks 06-858 8086 Taumarunui

Paul Rushbrooke 07-895 8110

North Taranaki

David Cox

South Taranaki Wanganui

Brett Stratton 06-278 5756 Mike Johnston 06-345 8339

Ctrl Main Trunk Manawatu

Colin Fredrickson 06-385 4151 Peter Morgan 06-355 4460


Mike Eastwood 06-377 0039


Ken Shugg


Phillip Saxton 04-939 4318


Anna McKenzie 021 355 754


Paul Kelly

03-970 0559

West Coast

Dave Larkin

03-738 0029


Joris Sanders 03-366 3384


David Stevens 03-308 6646

South Canterbury Murray Kitchen

06-759 4370

06-364 5198

03-688 5922

North Otago

Gary Gibson 03-434 6293


Kevin Offen

Central Otago

Richard Smith 03-444 9365

South Otago

Wayne Eyles


Leslie Baxter 03-208 1234


Terry McNaught 03-218 3051

03-455 9094

03-418 1348

contacts > Automotive Technology Committee Anthony Allen Tauranga David Cox North Taranaki David Harwood Auckland Matt Rogers Auckland David Storey (Board Rep) North Shore City Garry Williams MTA Wellington Office

07 549 0675 06 759 4370 09 443 8025 09 917 9417 09 4158569 04 381 8817

> Collision Repair Committee Andrew Purser (Chair) South Taranaki Alan Berry Canterbury Neil Butterfield (Co-opted) Wellington Barry Meuli North Taranaki Bob Boniface (Board Rep) Auckland Bob McCoy MTA Wellington Office

06 278 8233 03 366 9537 04 237 5898 06 758 4085 09 6365463 04 381 8837

03 208 1234 07 578 6017 04 587 0005 03 970 0559 06 367 5414 03 433 0135 04 384 9734 04 381 8827

07 345 5442 09 294 8159 03 2187149 04 381 8843

> Dealer Committee Leslie Baxter Gore Michael Farmer Tauranga Matthew Foot Wellington Paul Kelly Nelson Nathan McColl Horowhenua Peter Robinson North Otago Jim Gibbons (Board Rep) Wellington Tony Everett MTA Wellington Office

> Environment Committee Ross Birchall Bay of Plenty Craig Murray Auckland Judy Lange (Board Rep) Invercargill Liezel Jahnke MTA Wellington Office

> Heavy Vehicle Advisory Group Merv Avery Manawatu Lloyd Heslop Nelson Wayne McCurdy North Taranaki Craig Murray Auckland Brian Sara Wellington Brent Ward Wairarapa Andre Hopman (Board Rep) Christchurch Garry Williams MTA Wellington Office

06 354 7164 03 543 9400 06 769 6506 09 294 8159 04 495 2505 06 370 3818 03 388 8120 04 381 8817

06 357 7027 06 867 6638 09 486 3077 06 8777621 04 381 8827

> Motorcycle Committee Kevin Carian Manawatu Paul Corrin Gisborne Henry Plowright Auckland Richard Punter (Board Rep) Hastings Tony Everett MTA Wellington Office

> Service Station & Convenience Store Committee David Larkin West Coast John Patton Greater Waikato Christopher Rawson North Otago David Harris (Board Rep) Matamata Liezel Jahnke MTA Wellington Office

03 738 0029 07 868 7090 03 434 8798 07 888 8116 04 381 8843

Co-opted committee members and Chair yet to be confirmed at time of going to print.

77 â&#x20AC;˘

radiator Dec 2013 / Jan 2014


Manheim is a genuine alternative for your vehicle remarketing and asset disposal needs. We deliver a transparent, auditable process for setting fair market prices. Our auctions provide a lively market place through a combination of physical and online bidding. We offer the total remarketing solution with: • major auctions every week for passenger and commercial vehicles as well as wrecked vehicles • online sales covering the entire country • BuyNow channel with vehicles available for immediate purchase • offices in Auckland, Christchurch and Wellington • 14 regional storage locations to reduce your transport costs • remarketing advice and channel selection • global expertise at a local cost • logistics, transport and storage Call now to find out how we can help you.


Craig Ross P: +64 9 918 0501 M: +64 21 831 528 267 Roscommon Road WIRI, AUCKLAND




FREE for MEMBERS ONLY plus inclusion to MTA website (Member Number required/maximum 30 words) Non Members $15 plus GST for 30 words BOLD IT only $5 extra. EXTRA WORDS $1 per word. Email to



Established Automotive Repair & WOF workshop. Good location, North Shore, Takapuna. Four working bays, two hoist, brake roller tester, ample parking, great potential. $79,000 ONO. Ph Ash on 021 163 8560. full workshop and service station located in Tahuna. Successful business which has been trading for over 55 years. Lease $500 per week. Contact Roy 07 887 5742. BUSINESS/INVESTMENT STATE HIGHWAY 1 HAMILTON. Long established auto workshop. owned for 37 years. Fully equipped three bays plus secure area. Can be leased out separately or used as car sales area. Phone Dennis ah: 07 846 4200. Mechanical workshop Dismantling yard TE AWAMUTU waikato Established, good customer base WOF. mechanical repairs, with dismantling forklift, tyre machine, computer network. Workshop and stores, large pit, 2.5 acres industrial property with three bedroom house, flat land can be subdivided. Ph 07 871 3449 Service station with workshop laundromat and three bedroom house for sale. Good business with no competition and 50 minute drive from Auckland. Contact 07 826 3815

WANTED Tow Truck (needs to be ready to put straight on the road or with minimal work to be done on it). Contact Tim or Karen on 07 828 7736 or Tim 021 287 4598

Dealership Locum Do you need someone with experience to run your business while you take a well earned break. I have 55 years of experience in the motor trade having owned a franchise dealership selling new cars and trucks. I can mentor salesmen, understand the modern vehicle and can run a workshop. A fellow of the MTA Guild. Reasonable rates. Phone 0274 426985 anytime.

WHEEL SERVICE EQUIPMENT Tyre balancers, tyre changers for automotive and truck use, wheel alignment systems, side slip testers. Ph: Sulco Equipment 0800 800488 TRANSMISSION FLUSHERS Air conditioning service equipment, Sulco Equipment has new, used and ex demo. Ph: Sulco Equipment 0800 800488 or TULMAC CARBURETTOR SPECIALISTS Full reconditioning service, carburettor body re-bushing and shafts supplied. Specialising in Weber, Dellorto, Su Stromberg etc. Ph: 027 612 2312 or 06-368 2202 Levin. BEAMSETTER – (Headlight Aligner) New, plus other WoF equipment. Phone Stocks Equipment on 0800 863 784 or email: equipment@ BRAKE LATHE New Caorle Brake Lathes. Made in Italy. On & off car. Phone Stocks on 0800 863 784 or email: BRAKE TESTER - New MAHA roller brake testers. Phone Stocks Equipment on 0800 863 784 or email: CAR HOIST – BRAND NEW 2 POST HOISTS available from only $3,495 plus GST installed. Also 4 Post Hoists, Wheel Alignment Scissor Lifts, Belly Lifters also available. Ph: Stocks Equipment 0800 863 784 email: TYRE CHANGER & WHEEL BALANCERS New and used tyre Changers. Stocks Equipment 0800 863 784 or WHEEL ALIGNER – HUNTER. New and used wheel aligners, Phone Stocks Equipment on 0800 863 784 email: TOYOTA GENUINE CYLINDER HEADS From $650. Timing Belt kits from $118 1KZTE Solid Flywheel Conversions $700. Prices excl GST. Ph 07-578 9889. TOYOTA AUTOMOTIVE DIAGNOSTIC SCOPES PC based, extremely powerful and easy to use. Phone Chris at Metermaster NZ Ltd 09-296 7601, 0800METERS or 021 953 129. Seat Belt Mounting Plates Buy direct from the manufacturer. Quality plates and extensions at good prices. Prescott Engineeering Ltd, 7 Prescott St, Penrose. Ph 09 579 7424.

Productivity and Efficiency

Inventory Control Profitability

Real Time Workflow Data Capture Customer Relationships

Connect and Control systems... your fingertips The leader in specialist automotive software

79 •

radiator Dec 2013 / Jan 2014

SAM Computer Systems P: (09) 583 2455 F: (09) 583 2457


JOIN THE LARGEST PREMIUM AUTOMOTIVE NETWORK IN NZ 67+ independent workshops have secured their future. Contact us to secure yours. Some of the benefits • Group buying power • Nationwide marketing • Fleet servicing Phone 09 985 0663 Email

Can’t do that cambelt job?

09 425 5023

1236 AEP

Call for AST Tool sales & hire Hire from $45+ NZ Distributors for

Parts for: audi | vw | bmw | alfa | peugeot | land rover | citroën | renault | volvo | saab | fiat

X431 PAD $6,500 +GST

X431 Diagun III $2980 +GST

MTS Headlight Aimer NHD-8000 $950 +GST Luminous intensity: 0~60,000cd Optic axis deviation of high beam and low beam Up - Down: U 1° 30’ (U 20cm/10m~D 40cm/10m) Left - Right: L 2° 30’~R 2° 30’ (L 40cm/10m~R 40cm/10m) Luminous intensity of high beam: ±12% Optic axis deviation of high beam: ±12’ Luminous intensity of low beam: ±15’ Central elevation of headlight: ±1cm

Andrea Andrew

Wood Eng. Services Ltd.

s Vi

• Large 9.7-inch touch screen, high speed 1.6GHZ processor • Wireless Bluetooth to vehicle. Full internet Wi-Fi interface (Email and Google) • Data recording, storage and playback • Secure Digital (SD Card) expansion port • High definition multimedia interface HDMI • Unit size L307 x W214 x H67mm and weighs only 3kg

● CPU --- 400 MHz ARM9 ● Color Touch Screen --- 480X272, 4.3” ● TF card--- 1G ● Upgrading/Printer Interface--- USB ● Wireless communication Module --Bluetooth ● USB --- Standard USB 2.0 Ports ● Working voltage of diagnostic adaptor: DC 12V (DC 24V not yet supported)

Phone: 021-2777-228 Fax: 07-847-2374 Email: radiator Dec 2013 / Jan 2014

Ph: (09) 576 9498 Fax: (09) 576 9480


o.n www.ringgear.c

WoF Consultant

PRS and EVIRM Training On-site AVI competency assessments (specific areas) National Service available Review preparation stress-free

80 •

it u



WORKSHOP SOLUTIONS TRAINING COMPANY “Inter-active learning 4 practical people” WOF AVI pre exam coaching WOF Update courses, full or half day theory and or practical training PRS management coaching (Training & coaching for individuals or groups)


WORKSHOP SOLUTIONS 2009 LTD WOF & PRS CONSULTANT Assisting in and managing your PRS Records Annual and Pre NZTA PRS audits Practical WOF inspection assessments


Philip Tutty M: 021 843 000 Ph: 07 856 3536 E:




07 549 5475

Keep your customers coming back for all the right reasons. Use genuine Volkswagen, Audi, Skoda and Porsche parts from the only authorised dealer network – Genuine Parts Direct. With over 70,000 items in stock and outlets nationwide, every part we supply is competitively priced and purpose-built at the factory. They’re safer, longer lasting and feature a two-year manufacturer’s warranty for total peace of mind.

Genuine Parts Direct

0800 223 221

Commercial Vehicles

EMD0042 NZ Rad 180x60.indd 1

7/03/13 9:17 AM

To advertise in

the auto exchange

please contact

The world’s  most  advanced  waterborne  basecoat  system   Fully  compatible  products  Envirobase  High  Performance  is  specifically  formulated  to  work  seamlessly   with  the  range  of  peak  performing  primers  and  clearcoats  from  PPG’s  premium  systems.   Contact  your  PPG  representative  or  the  Customer  service  on  0800  320  320  for  more  information.  

81 •

radiator Dec 2013 / Jan 2014

Cathy La Ville

on 09 413 8577 or 022 531 1638 email:

Competitively priced European car parts

BMW/MINI PARTS Engine - filters, gaskets, seals, tensioners, idlers, belts, camkits Brakes - disks, pads, shoes, cylinders, hoses, sensors, accumulators

30 years experience with Euro parts

Suspension - arms, bushes, balljoints, links, shocks Steering - racks, hoses, tierods, trackrods, universals

• • • • •

Cooling - waterpumps, thermostats, radiators, expansion tanks, hoses, hose fittings, viscous fans, heater valves ELECTRICAL - ABS/cam/crank sensors, airbagmats/wiring, fuel/washer pumps, sliprings, fan resistors, ignition locks, window regs

Audi/VW Saab Mercedes BMW Volvo

• • • • •

Peugeot Porsche Alfa Renault Fiat

For anything Euro try us first!

Ph: 04 471 2755 Mob: 021 618 9734

BM WORKSHOP Overnight delivery

Ph: 09-376 1250 Fax: 09-376 1283

POWER STEERING PROBLEMS? Call the Specialists for

• Fast, efficient service • No-obligation quotes • NZ’s largest range of tested exchange units • Passenger & Commercial • All makes of vehicles






Ph: 09-524 6519



Email: Fax: 09-524 6363

9 Alma Street, Newmarket, Auckland cyan magenta yellow started on 24/06/2009 14:54:45


Toyota 1KZ SV 1KZ LV 2L/3L/5L 2C/3CT 3Y/4Y 1AZ/2AZ 1KD/2KD B/2B/3B

H/2H 1HZ 14B/15B 1RZ/2RZ/3RZ 3S/5S




ZD30 TD42 TD27 YD25 TB42 QD32 NA20 SR20

RD28 Z20 Z24



4D56T 4G54 4M40T 4M41T 4G63 4G64 6G72 6G73

4JG2 4HF1 4JX1 4ZD1 4ZE1 4HG1


Cylinder Heads • Gaskets • Pistons • Valves • Head Bolts • Cylinder Head Assembly • Engine Parts

Distributed by BNT Nationwide 82 •

radiator Dec 2013 / Jan 2014

Toll Free 0800 422 634


SpannerPlanner Driving Workshops Faster

Workshop Management in the Cloud

FREE 30 DAY TRIAL Manage customers and vehicles. Full job control from start to end. Track your parts and stock.

ENGINE WAREHOUSE - Prices to the trade - Trade warranty Includes parts & labour

Over 1000 units in stock.

Order and return parts.

Most transmissions to suit.

Quick and easy invoicing.


NEW ZEALAND WIDE - WHOLESALE ONLY Warehouses in Auckland, Christchurch, Geraldine & Invercargill

FREE PHONE 0800 80 90 96 -Prices to the trade -Excellent profit centre for tyre shops & garages -Quality brands -Second hand & budget tyre options

Fully integrated with Xero.

FREE PHONE 0508 252 477 Email:


NZ’s largest range of replacement cylinder heads • Bare & Complete Kits • Valves, Camshafts, Lifters & associated parts • Gaskets & Bolts North & South Island Warehouses/Overnight delivery 12 month Unlimited Km Warranty (Inc Parts & Labour) Quality & Reliability Guaranteed

Ph: 0800 549 429 31 Carbine Road, Mt Wellington, Auckland 1060

AUTOMOTIVE WOF CONSULTANTS WOFs are a very important part of your business, a service greatly appreciated by your valued customers.

We do your pre: • NZTA compleTe AudiT updATes • ViRm ANd pRs updATes • AVi checks – pRAcTicAl & TheoRy FuTuRe sTAFF TRAiNiNg ALL WORK CARRIED OUT AT ...YOUR PREMISES Call Andy anytime for help with these problems

Mobile: 288027 0743 Ph: 09-480 0533027 Mob: 288 0743 Fax: 09-480 2529 Email: 'Servicing the Auckland area'

83 •

radiator Dec 2013 / Jan 2014

Official communications supplier to the MTA


Low Noise

Stable Friction

Extremely Low Noise

Stable Friction Coefficient Under All Driving Conditions

Environmentally Friendly

Low Pad And Rotor Wear

Environmentally Friendly, Asbestos FREE, Clean Wheels

Low Pad And Rotor Wear For A Long Useful Service Life

REMSA ULTRA CERAMIC brake pads have been specifically formulated to reduce both wear and dust particle emissions. The result is an asbestos free, environmentally friendly product, which increases the service life of disc rotors and brake pads while helping to maintain the cleanliness of the wheels. Extensive range available to suit all popular vehicles. Outside Auckland Hamilton, Tauranga, Wellington, Christchurch Auckland Area Only

Radiator – December 2013/January 2014  

Summer's back... drive on