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Radiator

August 2013

NEW ZEALAND

$8.00 + GST

Keeping members informed for over 90 years

See pages 37-39

OF THE YEAR 2013


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h! t ! n t o u o m g s i n i h nn es t r i p x e d r i Time is ru ly b r a e y a w MTA Get A

Our early bird rate (and chances to win MTA Gift Cards and Harvey World Travel Wellington vouchers) expires on Friday 16 August – no exceptions. From 17 August, the price is still great value, but increases to $415 + GST per person. We are well on track for creating another fun, cost effective and enjoyable event for you in the beautiful Bay of Islands at the Copthorne Hotel and Resort in Paihia, 18-19 October 2013. At the time of going to print: • Our 40 stand Trade Expo is full. We have 15 first time exhibitors on board as well including EPA, Accuro, Autosure, Chase and Wynn’s as well as some familiar faces like Repco, Capricorn, A1 Automotive Cooling, Petroject and Wurth. • There is strong interest in our business sessions and forums. We are delighted to have Kerryn Foote (HR Advisor), Kenina Court from Crowe Horwath and Laurie Wilson from Learn Fast presenting on HR Matters, Cashflow and Profitability and Innovative Micro Marketing. Collision Repairers and Service Stations also have specific forums to attend. • Jamie Fitzgerald is back with us and really keen to be a part of this event, he’s even recorded a video to encourage you to come. Keep an eye out for this on our website www.mta.org.nz/getaway2013. • Our user pays fishing charter has expanded to nearly five vessels – the competition will be fierce for the catch of the day and the largest haul per vessel – join us and be a part of it! • And you just know that this year’s Repco Caribbean Celebration and our MTA Awards Dinner brought to you by Telecom are going to be our best evening events yet. And if that wasn’t enough, here’s an additional incentive for you…. The region with the largest amount of attendees (based on MTA Business Manager territory) will also have a private drinks function on the first night with a special celebrity guest. It could be your region (currently Canterbury, Otago, Taranaki and Northland are battling it out). For a full programme to see exactly what your $285 + GST investment gets you, please visit www.mta.org.nz/getawayprogramme.

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Keeping members informed for over 90 years

contents

22

August 2013

6

CEO Comment Like us..really?

Road Test

MAZDA CX-9

Regulars 25 Murphs Column 26-27 Mediation Matters 28-29 MTA Advocate 32-35 Bodywork - Collision Repair News 40-43 Statistics 48 MTA Express 49 H.R. Advice 50-51 Industry Training 60-62 Service Station News 63 Member Benefits 64-65 Environmental News 66 I.T. Techtalk 70 Better Business

51 Industry Training

30

Printed by Astra Print, a Kalamazoo Group Company

Nissan Rear Drive - Martin Brooks

18-20 Recyclable Components - Jake Ventor 22-23 Road Test - Mazda CX-9 44-45 Member Profile - Clive Linn Motors 58-59 Diagnostics - Herbert Leijen

Managing Editor: Ian Stronach Production Editor: Peter Woodcock Phone 04-381 8805, Email: peter.woodcock@mta.org.nz

Published/produced by Motor Trade Association for MTA Members. PO Box 9244, Level 2, 79 Taranaki Street, Wellington. Phone 04-385 8859, Fax 04-385 9517, mta@mta.org.nz, www.mta.org.nz.

10-13 Night vision systems - Alistair Hill

30-31 Industry Comment - Alan Petrie

NZ Radiator Magazine ISSN 1179-7800.

Advertising Representative: Cathy La Ville Phone: 09 413 8577 - Mobile: 022 531 1638 Email: cathy.laville@mta.org.nz

Features 16

-

Industry Comment Alan Petrie

18

The Motor Trade Association (Inc) is not responsible for statements, opinions or factual matters published in the NZ Radiator magazine, nor do they necessarily reflect the views of the MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated and does not endorse advertisers. NZ Radiator magazine is available free to all members of the Motor Trade Association. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. NZ Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of the NZ Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.

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MEMBER FREEPHONE 0800 00 11 44 www.mta.org.nz 5•

radiator August 2013


comment Stephen Matthews MTA Chief Executive

Like us... really?

When Irish writer and poet Oscar Wilde famously claimed the only thing worse than being talked about is not being talked about, I doubt he had social media in mind. Yet, interestingly, 120 years after he uttered those words, businesses and companies all around the world find themselves in this very situation; concerned about what consumers might be saying about them, but even more concerned that they are not being spoken about at all. Whatever you think about social media, it’s very much with us, and in some shape or form, here to stay. After initially dabbling with some of the better known social media tools during the Hands Off The WoF campaign last year, MTA has made the decision to develop our own permanent social media strategy. We see this as a vital link between MTA and the public, and with members, and we will be working hard to ensure our programme develops to be a useful and sustainable part of our business. I know that some people dismissed social media as a passing fad, here today and gone tomorrow. I have to admit, when I first began to encounter the term (through my children, like most people, I suspect) I thought pretty much the same way. Why would people suddenly want to ‘connect’ when they

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already had the tools; surely emails, telephones and even faceto-face meetings and conversations would do, wouldn’t they? Research shows that people want more than just the traditional forms of communication; two out of every three of the 2.8 million New Zealanders aged over 15 who went online between December 2011 and September 2012 accessed social networks, according to one local report. Another showed that during 2012 (of all New Zealanders aged 2 or more), 10 percent had used Twitter, 52 percent YouTube and 63 percent Facebook. And I have no doubt that those numbers will only increase during this year. MTA is starting its programme with Facebook. Our page is already up and running, with the audience building steadily. Some people have asked why would the public want to be involved with a business or corporation through a mechanism that was originally built to be a facility for friends to share news and views. The answer is simply that part of what people talk about every day includes their experiences and interactions, not just with friends and family, but with many other organisations, service providers and institutions. They form opinions about these organisations and want to share them, be they good or bad. It is now accepted that those organisations or brands that engage with the public or their customers tend to succeed compared to those that have no effective two-way communications channels. It's been said many times, and over a fairly long period of time, but social media really does make the customer the king. Another recent survey found that of the Top 10 brands with fans amongst New Zealanders, all but one were local. Air New Zealand headed the list which included other well known names such as McDonalds, L&P and Whittaker’s Chocolate. Some of the brands originated overseas, but it was their local arms that the public were aligning with. This is a situation that has developed no doubt by an approach that allows for local solutions (or responses) to local problems (or questions). It’s been said many times, and over a fairly long period of time, but social media really does make the customer the king. More than ever, it puts the ability to tell anyone that wants to listen what people think about your business or service, into the hands of anyone that feels they want to talk about it. Sometimes it's not always positive, but at least you know what people are saying and thinking, so you do have a chance to do something about it. From an MTA perspective, we want to raise and maintain debate around motoring related issues so that we can both stay in touch with what people are thinking and taking about, while helping to form opinions about MTA itself. We can take on board public sentiment, while using that feedback to help define the positions we take. We want MTA to listen to what consumers are saying, and be seen to be listening. This could involve discussions and debate around topics as diverse as vehicle and road taxes through to driver training and education; technical developments

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radiator August 2013


in vehicles through to sales and buyer trends. We’ll be starting conversations and adding to those that the public initiate; we’ll include polls and chances to win MTA products and services too, just to keep the fun element going. Measuring success is not a simple task though, and it goes beyond just counting ‘Likes’; these are easily manipulated and, to a point, do not on their own mean that much. We believe that if we are engaging with a wide variety of people on a regular basis, on a level that’s more than just superficial, we will have succeeded.

a special offer, but that’s OK. Because in amongst them, there will be a body of people who are genuinely interested in your business, what it is doing and how they can benefit from their association with it. They’ll give you feedback (good and not so good), provide you with ideas and look for you to provide guidance and some leadership in your field. In turn they’ll push you to look at the way you do business, to be thinking about how to get even further ahead so you can tell them what’s coming but probably most importantly, become advocates and enthusiasts for your business.

MTA will be starting our programme using Facebook only. We’ll monitor our progress in the coming months before deciding if we will add other elements like Twitter. I know some members are running Facebook pages for their businesses, and that most are getting a great response. Yes, some people will only be fans because they know that will increase their chances of winning something or getting

Imagine – a whole raft of people, out there in public, talking up your business to others and bringing you new business. The best thing is, you can have all this and not really have to spend any money to achieve it; responding to people, listening to them and giving them the chance to be involved. It’s not rocket science, but it could well be the tool that sees your business lift off.

To join the conversation, like and comment on the MTA facebook page at www.facebook.com/motortradeassociation

Farewell Dave Simon After nine years at MTA in the role of Business Manager (2004-2010) and Regional Manager (2010-present) for the Bay of Plenty, Tauranga, Gisborne and Wairoa regions, Dave Simon is moving on to a new challenge at the Tauranga Chamber of Commerce. Dave’s extensive knowledge of the automotive industry, combined with his strong business acumen has allowed him to provide members with a wealth of support and advice over the years. Dave says the best thing about his time at MTA was having the opportunity to meet and deal with so many talented people. “I will really miss assisting members with their businesses, as well as running the informative training nights. Although, it was tough at times balancing the workload of four branches and 270 members!” he says. Dave is now looking forward to applying his broad skill set to a new challenge. “I’m keen to get started at the Tauranga Chamber of Commerce, where I’ll be dealing with a wide range of businesses and assisting people with business vitality,” he says. Dave is also looking forward to spending less time on the road travelling, and more time with his young family. He will be missed by the MTA team and his members, and we wish him all the very best in his new endeavours.

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MTA in the news - JULY Something old, something new: the large numbers of old cars, and the increasing numbers of new luxury and European cars, on New Zealand roads captured the interest of the national news media in July. MTA’s analysis into New Zealand’s low vehicle scrappage rates was well-covered by the news media, sparking further conversation about what the country is driving, how we’re driving it, and how we’re looking after it. New Zealanders’ reluctance to dump older, uneconomic cars is contributing to an increase in the size of the national car fleet. Despite sound economic and environmental reasons to trade out of older vehicles, a combination of factors means many motorists are still unable or unwilling to do so. In 2012, MTA estimates that 138,000 passenger cars were scrapped, a fall of 13,900 (9 percent) over 2011. In the same period New Zealand’s passenger car fleet grew by 22,623 units (0.9 percent) to reach a total of 2,425,332 units or 547 cars per 1,000 people. New Zealand’s passenger car fleet has an unusual age profile. Cars registered in 1996 are the most common – a factor that has remained unchanged since 2004. This is the result of the large number of used import cars registered 1995–1997, which flooded into the country during the early 2000’s. Most of these cars are still being used and skew the age profile of our car fleet. Today, the average age of New Zealand’s car fleet is 13.8 years; old by world standards and probably beyond the original design parameters of some models. From the old to the brand new: An MTA spokesman appeared on TV3 Firstline, speaking about the strengthening luxury car

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market (up 7 percent, year to date), and spoke to ONE News about the growing New Zealand sales of European cars (up 17 percent, year to date). MTA also released regional sales data for the first half of the year, broken down by region, and compared these figures to the same period last year. Regionally, Palmerston North had the strongest sales growth, outpacing the country as a whole, across the board. Registrations of new commercial vehicles in the region jumped 32 percent YTD, compared to the same period last year, overtaking the healthy national figure of 26 percent. Used import passenger vehicle sales in the first half this year were nearly double last year’s figure for the same period. This was significantly higher than the country overall. The wider motor vehicle sales industry continued its steady path to recovery in June, with sales increases across all sectors. Used imported commercials led the way, up an impressive 67 percent over the same month in 2012. The new vehicle market of 10,722 units was up 621 units (6 percent) compared to June 2012. For the year to date, new vehicle sales of 54,533 units are up 4,684 units (9 percent), spearheaded by a strong market for commercial vehicles that is up 3,050 units (26 percent) so far in 2013. New passenger car sales are up by 4 percent for the year to June.

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radiator August 2013


Cook Strait Quake gives MTA’s Wellington building a fair crack MTA closed its central Wellington building for two days at the end of July, as engineers tested its structural safety following the large earthquake in Cook Strait on Sunday 21 July. The magnitude 6.5 earthquake cracked plaster on all floors of the building, as well as leaving deeper cracks in the concrete near the base of the building. Engineers completed preliminary investigations on Monday afternoon, with further structural investigations on Tuesday. MTA staff were told to stay offsite, hence the disruptions to processing of Gift vouchers and stationery. No one who works in the building was injured during the shakes. The building was one of the 35 with external damage in Wellington’s CBD.

2013 MTA Annual Report Keep an eye out for the 2013 MTA Annual Report, which will be published on the MTA website in late-August. It’s got a brand new look and feel this year, with new features and graphics to help you understand what we’ve been up to over the past year. Follow our achievements, the highs and lows, and see what we’ve delivered for our members. All members will receive an email alert notification when the Annual Report has been published, advising how to view the latest Annual Report, so keep an eye on your inbox! There will also be a notification added to the members section of the website, linking through to the Annual Report, so keep checking in at www.mta.org.nz/ members too.

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viewpoint Alistair Hill comments

In the world of active safety, or as the lawyers in the US would rather have the manufacturers call them, driver assistance systems, vision enhancement or night vision systems are the next big thing. They are generally based on infrared (IR) technology and can be classified as either passive or active. Passive systems rely on a far-infrared (FIR) detector to sense thermal radiation from the scene in front of the car. By contrast, active systems operate in the near infrared (NIR) and use an infrared source to illuminate the road ahead. There are two kinds of active systems: gated and non-gated. The gated system uses a pulsed light source and a synchronised camera that enables long ranges (250m) and high performance in rain and snow. This brings the advantage of higher resolution images, superior pictures of inanimate objects, better functioning in warmer conditions and smaller sensors that can be mounted into the rear view mirror. However, active systems work less well than passive in fog or rain, provide lower contrast for animals and have a shorter range of 150-200 metres. Passive systems produce a grainier, lower resolution image, work poorly in warmer weather conditions and require a larger sensor. Vision enhancement has an important role to play in alerting drivers to obstacles or pedestrians in conditions of reduced visibility, including both night and poor weather conditions. They are particularly effective in situations when drivers cannot use main headlight beams due to oncoming traffic. Problems with the current generation of systems for vision enhancement are that sensors are still relatively expensive, detection algorithms for the more advanced systems are too complex and unreliable, and as yet relatively little is understood about how best to present information to the driver.

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radiator August 2013

Night vision systems to supplement lighting

FLIER VES System

Vision enhancement systems (VES) use technology that has been proven for many years, in the rigours of military and marine needs. They allow people to perceive features such as positive and negative obstacles beyond normal ability or where human vision is normally impaired, such as low illumination conditions, dusk, night, fog or heavy rain. Current VES fall short, by enhancing human vision for many features, but do not fully accentuate all relevant obstacles. Their limitation is when displaying negative features such as holes. A head-up display (HUD) improves driving performance compared to Video-screen based systems (which involve taking the eye off the road), by projecting lines that correspond to sides and centre line of the roadway onto the windshield, aiding the driver in low visibility.

Night view as fitted to the 2003 Lexus 470

Source Toyota

A higher proportion of accidents take place in low visibility conditions and wider acceptance and use in vehicles of VES would be likely to have a positive influence on road safety. Active systems employ standard silicon cameras (CCD or CMOS) to image a scene illuminated with an IR radiation source in the range 780-1,000 nm. Because road boundaries and lane markings are visible in such an image, it is easy for the driver to differentiate between those obstacles that are in


their driving lane and those that are not. It also means that the system can be used for other vision-based safety functions such as lane-departure warning. By contrast, IR images from passive systems can mask lane information, as signs and markings generally adopt the temperature of their surroundings. Toyota released an active system in 2002 based on a halogen IR bulb. However, although ideas such as a modified headlamp that combines an IR high beam with a visible low beam, sound like a useful solution, because the 970 nm emissionpeak of a halogen lamp is located at the edge of a silicon camera chip's spectral range, most of the IR radiation emitted remains undetected. A custom-designed solid-state IR source, such as a semiconductor laser or LED, proves to be a much more effective IR illuminator, and ultimately, LED illumination is likely to be the most cost-effective technique for active night vision systems. According to market data from Daimler the cost (excluding optics) of 1watt of laser power is around €25, compared with just €5 for IR LEDs. However, there are significant design implications because the size of the IR illuminator's exit pupil, which is often determined by the vehicle's design and styling, is important. Essentially, the smaller the headlight, the more likely it is that a laser system will have to be used. However, if size were not an issue, infrared LEDs could bring about a low-cost solution to night-vision illumination. Active night vision systems also have the advantage of being able to share display screens with other features, such as navigation systems. Current systems are developed by Hella, Valeo, Delphi, Autoliv, Takata and vary in their functionality.

Hella's active night vision system BMW introduced the “BMW Night Vision” systems in 2005, which has at its core a FLIR Systems thermal imaging camera. BMW was the first European premium car manufacturer that started to implement this technology. “We started to develop the system in 2002.” says Artur Russ, the BMW engineer that headed the system’s design. “At the end of 2005, we started marketing our Night Vision systems as an option on our BMW 7-series models. Today, the Night Vision system can be ordered as an option on our 7-, 6- and 5-series models.” “The first aim of the BMW Night Vision systems is to detect living objects, such as pedestrians and animals, which are not illuminated in total darkness,” explains Russ. “With a thermal imaging camera, people can be detected

Mercedes-Benz Active Night View Assist

Source: Daimler

Source Hella

at a range of about 300m. This is much further than with headlights. Early detection of people means less deadly accidents. In addition, the early detection of animals, especially in North European countries, is saving the lives of drivers. Hitting e.g. an elk or red deer can result in heavy injuries and even death.” The systems has a relatively long range detection capability (up to 300m for a human being, more than 800 m for a 2.3 x 2.3 m object), BMW Night Vision provides a time gain of about 5 seconds at a speed of 100 km/h compared to high beam headlights. This means that drivers have more time to react and avoid accidents. “The thermal imaging camera is installed in the front bumper, at the left. Incorporating it into a car is not a big challenge. Only two additional hardware components are needed: the camera and the control unit.” continues Russ. “The camera is well protected against harsh driving conditions. Rain, salt spray, and small rocks hitting the front of the camera are not affecting it.” Although it is -30°C and wind speed against the window is 100 km/ hr, a heater is automatically powered when window temperature is less than +4°C and powered down when window temperature is more than +6°C. This ensures a clear lens and perfect infrared images displayed on the monitor even in extremely cold environments. A camera cleaner jet can be activated along with the windscreen washer system. It ensures that the lens stay clean at all times. continued on page 12

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radiator August 2013


continued from page 11

As well as showing very bright images of people and animals, BMW's night vision system also has the advantage of illuminating the landscape to the extent that upcoming turns on German autobahns can be clearly seen before they are illuminated with the vehicle’s high beam lights. The Mercedes-Benz technology fitted to the S-Class uses a near-infrared camera to scan and process night time images and offers an improved resolution compared to BMW's system. However, its maximum projection distance is only 150 metres. Unlike BMW's thermal imaging camera, the Mercedes-Benz night-vision system does not emphasise living objects, such as people or animals, in white, but images tend to be crisper and clearer. "A far-infrared system depends on the heat radiated by an object, which can vary a great deal," said Juergen Seekircher, a Mercedes development engineer involved in the sensor technologies research. "Cold objects or objects with the same temperature as their surroundings, such as obstacles in the road or dead animals cannot be picked up by a far-infrared system. With near-infrared systems, the illumination is not dependent on environmental conditions and objects are therefore significantly more visible." With the Mercedes-Benz system, images in front of the car appear on the display with roughly the same clarity as shown by the car's high beams. This extended visibility is particularly useful when high beam cannot be used due to oncoming traffic. The Active Night View Assist system was enhanced during 2010 with a spotlight function which allows pedestrians detected by the system to be flashed on the display up to four times to alert the driver. The spotlight function detects pedestrians at a range of up to 80 metres: two separate light sources in the headlamps illuminate the road with infrared light. A windscreen-mounted camera records what happens in front of the car and the captured image is sent to a display in the instrument cluster. The image that appears here shows the scene in front of the vehicle, allowing the driver to see pedestrians, cyclists or obstacles on the road at an early stage. As soon as the system detects any pedestrians in front of the car the Active Night View Assist Plus highlights them in the display.

Oerlikon Optics active night vision system using its NightVision filter

Source Toyota

A second camera, also used by some other active safety systems, detects whether the vehicle is being driven at night. It also records the position of other road users travelling in front or approaching from the opposite direction. This information is then processed by an electronic control unit that decides whether a detected pedestrian is to be flashed with the spotlight function as a warning. For variable light distribution, a groove cut into the profile of the headlamps helps to create a controllable light source, the spotlight. Outside of built-up areas, pedestrians are flashed with the spotlight function up to four times at night, provided they are located within the light cone. If the Adaptive Highbeam Assist has been switched to dipped beam, the pedestrian is flashed with the spotlight function beyond the area of the dipped beam. If on the other hand main beam is activated, this remains on in the left-hand headlamp, while the pedestrian is flashed with the right-hand headlamp. The flashing headlamp then remains dipped for five seconds in order to avoid dazzling the pedestrian during this time.

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radiator August 2013

Oerlikon Optics has developed a new active night vision system that uses nearinfrared (NIR) radiation, achieving over 90 percent efficiency of near-infrared light visible onto the car’s monitor. The unwanted residual light generated with infrared headlights is reduced by a factor of 1000. This allows appreciably improved reproduction of objects at night. The NightVision filter, produced via the sputtering process, allows active night vision systems with extreme radiation power to exploit the NIR wavelengths, while efficiently blocking visible light without red illumination interference.

Future generation night vision systems Near infrared (NIR) radiation systems equipped with a NightVision filter are claimed to more than double night time visibility. The technology also ensures that the infrared illuminators will not be confused with taillights or stop lights, allowing the very large NIR output to achieve extremely high image quality.

Night vision systems with pedestrian warning symbols

Source: Karlsruhe University

The development of second-generation automotive night visions systems focuses on warning systems and they typically show the picture of the camera together with detected objects or hazards, in particular pedestrians. From this information a warning to the driver is given in the form of a warning symbol on the display along with an acoustical alarm. The two images above show examples of different solutions for warning symbols.


Figure 9: Possible forms of third generation system warnings

Third generation night-vision systems may refrain from presenting an actual picture of the road ahead to avoid the distraction of the driver. However, research at the University of Karlsruhe has clarified that HUDs are extremely effective in communicating warnings only to the driver. However, further development is needed to deal with the phenomenon of “contact analogue” where the projected icon on the windscreen is in coincidence with the obstacle in nature.

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Source: Karlsruhe University

Third generation systems might be developed at two levels of complexity: a high-end solution with a contact analogue HUD showing a graphic icon at the position on the windscreen where the obstacle will appear to the driver while approaching (Figure 9 left), or a simple and cost effective system with an LED chain on the basement of the windscreen (Figure 9 right). The illuminated LED shows the direction of the obstacle to the driver and encourages the driver to look in this direction.


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HELLA products are available nationwide in leading automotive distributors. For further information please call 0800 4 HELLA, or visit www.hella.co.nz 14 •

radiator August 2013


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transmissions

Nissan rear drive

Martin Brooks

Over this series of articles we have looked at a number of different types and make of automatic transmission. It was not until I was looking for a subject for this month’s contribution that I realised that there was a gap with one unit that although is not as common now as perhaps it was a few years ago is still often seen in our workshops. This unit is the Nissan rear drive unit found in a large number of Nissan and Mazda vehicles from around 1988 onwards. The unit is a 4 speed transmission with a lockup torque converter and comes in two sizes. The more common unit is the RE4RO1A/B/RL4RO1A type used in passenger vehicles as well as lighter 4 wheel drive vehicles such as the Nissan Terrano. The same basic transmission is used in Mazda vehicles as a R4A-EL and you may also see it termed as a JR502E. The transmission was produced by Jatco first appearing in 1988 and production continued until after 2001. The larger version seen in light trucks/buses and more commonly Nissan Safari has the designation RE4RO3A. The RE series are fully electronically controlled and is the more common unit that we will discuss here whilst the RL is found only on earlier vehicles and is hydraulically controlled with electronic lockup only. We should also mention the RE5RO1A, a five speed unit found in later Nissan vehicle and also surprisingly in some models of BMW. The unit is close in design to the Subaru 4EAT transmission and in fact does share some components with this unit. Control is by way of 2 shift solenoids to actuate the gear change: a pressure control solenoid controlling pressure, a lockup torque converter solenoid and an overrun clutch solenoid. Some

units do have extra solenoids to handle reverse lockout and also shift timing. Servicing the unit is relatively straight forward with a replaceable filter and on most units an adjustable band. As always, using the correct type of fluid is important but unlike some later units it is not as critical and a good quality Dexron® fluid will be fine. Now to some of the issues that the transmission has shown over the years. As the transmission has been used in a large number of different types of vehicles with both petrol and diesel power, there will be differences in the symptoms depending on application. Earlier diesel units were prone to delamination of the lockup plate in the torque converter; this would sometimes show up as a shudder when the lockup was applying and sometimes a loss of lockup completely. Often the debris from the converter would find its way to the filter and block causing a loss of drive. The symptom of a blocked filter would often be that drive would be lost but when the engine is switched off for a short time you may find that the vehicle will drive again. The reason for this is that the debris will fall away from the filter screen when suction is removed.

ACEOMATIC TRANSMISSION SERVICES LTD Automatic Transmission Repairs and Service Electrical Repairs and Diagnosis Torque Converter Specialists

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Phone: 03 381 1333 service@aceomatic.co.nz www.aceomatic.co.nz

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Another cause of a loss of drive is the stripping of the turbine spline in the torque converter; this once again seems to be more prevalent in the diesel powered vehicles. Symptoms here will be loss of drive but there will still be flow from the cooler pipes with the engine running. As an aside, when faced with a loss of drive in a 4 wheel drive vehicle with manual transfer case, don’t overlook the fact that the transfer lever has been moved to the neutral position inadvertently. I have seen this more than once! Adjustment of the throttle position sensor is critical especially on the diesel engines; incorrect adjustment of this can lead to complaints of erratic lockup operation. Another common complaint is that the vehicle will not get lockup when cold for a considerable distance; this complaint is often from a driver that lives in a rural area and is able to achieve highway speeds shortly after start-up. There is a temperature sensor in the transmission that inhibits the lockup operation until the fluid has reached a certain temperature. Under the conditions mentioned the fluid will not get to the necessary temperature. Although there are many similarities between the construction of units for the different manufacturers there are differences especially in the control system. Note too that some of the Truck types use a 24 volt system and the solenoids are different from the 12 volt type. We did briefly mention that there was a 5 speed version of the transmission that we commonly see in BMW. This unit is basically the same as the 4 speed unit with an overdrive section added to the rear of the unit. So there it is, although the transmission is no longer in production there are still many vehicles on the road that are fitted with the unit and it is likely that you will continue to see them in your workshops for many years yet. As always I would welcome comments on this or any other article and especially welcome any suggestions for future articles. Contact me at martin@aceomatic. co.nz


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Photo courtesy Daimler.com

RECYCLABLE COMPONENTS

JAKE VENTER takes a look at the latest materials used in the manufacture of motor cars.

Green

Engineers are always on the lookout for ‘green’ materials, cars are becoming ‘greener’ because they pollute less, and in Europe there’s even a ‘green’ political party, but what makes a material green? To be really green, a material must conform, as much as possible, to the following criteria: • The material’s refining and production process must waste very little energy and it must be recyclable without a large energy input • It must be easier and less costly to make an item from the material than from the traditional material • It must be lighter than the material it replaces, so that items made from it will help improve fuel economy and reduce CO2 emissions • It must have a longer service life than the item it replaces, because maintenance and overhaul procedures waste energy • It must be made from renewable raw materials. 18 •

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Very few green materials are able to comply with all five criteria, but the motor industry has had some success stories. These new materials are either cheaper to produce, lighter, longer lasting or produced from plants. The use of plastics and ceramics has been extensively investigated and many of them have desirable qualities, but most are expensive to produce. This means they will be used only in applications where they’re so uniquely suited that using traditional material would reflect negatively on the model’s perceived quality. Designers are also taking another look at traditional materials such as cast-iron and steel in the hope that some of the latest alloys will enable them to make some parts lighter.

RECYCLABILITY End-of-life vehicle (ELV) legislation is already in place in the European Union, the USA and Japan. In the EU, 85 percent of every vehicle produced after 2015 must be recyclable. Synthetic materials are at a disadvantage here. For example, PVC is theoretically recyclable, but the process is very expensive. At present, most of these materials are being sent to landfills when the car is scrapped.


Automotive materials market:

plastic called Ultramid matches the qualities of aluminium for the manufacture of oil pans, but weighs 60 percent less and is cheaper to produce.

breakdown based on revenues (world), 2010 2.0%

3.8%

5.1%

15.5%

11.9%

17.8%

34.6%

4.3% AHSS PA

Aluminium PU

Magnesium ABS

PP

Thermosets

HPP

The above pie chart shows that aluminium still has a commanding lead over the newer materials. The various codes are: AHSS (advanced high-strength steels), PP (polypropylene), PA (polyamides), PU (polyurethanes), ABS (acrylo-nitrile butadiene styrene), Thermosets (thermosetting composites) and HPP (high-performance polymers)

PLASTICS There are thousands of plastic materials in the world. The word comes from the Greek language and means capable of being shaped. Plastic is a polymer, which means it consists of large molecules made up of repeating structural units. These materials can be cast, pressed or extruded into a variety of shapes. There are basically two types and most are made from petroleum or natural gas: 1. Thermoplastics such as polyethylene, polypropylene, polystyrene, polyvinyl chloride (PVC) and polytetrafluoroethylene (PTFE) do not undergo chemical change when heated, and can be shaped again and again. 2. Thermosetting polymers take on a shape when melted and are destroyed when reheated. Man-made polymers include Bakelite, synthetic rubber, neoprene, nylon, PVC, polystyrene, polyethylene, silicone and many others. PVC is being used to manufacture fuel. By weight, plastics presently account for about 20 per cent of the materials used in cars. These materials are often lighter and cheaper to produce than steel pressings or light castings, but are not always strong enough. New plastic materials are coming on the market at a furious pace, with the result that new applications are being found frequently. Plastic composites, constructed from a polypropylene base, reinforced with glass fibre, are already being used to manufacture intake manifolds for certain VW models. A German

A team from BASF and Recaro created an Opel Corsa OPS seat prototype for which nearly all the parts were produced using various BASF plastics to show the capabilities of new materials such as Ultramid, Terblend and Elastoflex

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PLANT-BASED MATERIALS Natural polymers (biopolymers) form the largest group of plant-based materials being used or investigated. Natural rubber and cellulose, which have the main constituents of wood and paper, are both biopolymers. At present, the automotive usage of these materials amounts to only three per cent of the total volume of biopolymer production, but practically all the major automotive groups are studying the potential of these materials. All agricultural crops contain the carbon they absorbed during photosynthesis. This can be extracted and combined with fatty-acid components in the plants to produce different biomaterials. Some of the most useful of these products are: • Soybean oil. Henry Ford encouraged the processing of this oil as early as the mid-’30s. It was then used to make body paint and shock absorber fluid. At present the company uses soy-based urethane foam in the seats and headliners of some models and plans to use corn-based polylactic acid (PLA) in the near future • Sunflower seeds are used to produce synthetic oils and greases • Corn oil is a source of plastic that can be used to produce roof lining, door and carpet fabrics • Mazda has launched a biofabric made out of PLA for seat covers and door trims • Toyota is investigating the possible use of PLA for vehicle interiors • Rilsan HT, a polyamide-based biopolymer, has a renewable content of 70 percent, costs 50 percent less to manufacture than traditional materials and is strong enough to replace metals in the manufacture of high-temperature tubing • Mitsubishi has developed a polybutylene polymer that contains bamboo fibres that can be used for vehicle interiors.

TYRES The major tyre companies are trying to phase out petroleum-based raw materials in an effort to go green. For example, Goodyear has developed bio-isoprene, made from biomass such as oilseeds, to replace the petroleum-based isoprene that is being used at present to produce synthetic rubber. It takes seven gallons of crude oil to make one gallon of isoprene; 800 000 tons of isoprene were produced from fossil fuels in 2008. This explains why Goodyear is currently experimenting with tyres produced from bioisoprene. Continued on page 20


CARBON FIBRE Carbon is a very versatile material. Apart from occurring in such diverse forms as soft charcoal and very hard diamonds, it can also be produced in very thin fibre form. Each fibre is a flexible tube with a high tensile strength and a diameter that varies from 0,005 to 0,008 mm. Several thousand fibres are usually twisted together into a yarn that can be used by itself or woven into a fabric. These yarns are flexible, lightweight and can tolerate high temperatures without expanding successively. They form an excellent strengthening base for composite materials.

COMPOSITES Many composites are a carbon-fibre-reinforced-polymer (CFRP). The polymer material is either epoxy, polyester or nylon. The fibres need not be carbon-fibre, but could be Kevlar or glass fibre. These are used to manufacture the basic tub around which a Formula One car is constructed. Unfortunately, the manufacturing process is very costly and time consuming and the material is not recyclable. Composites can be constructed from many different materials. For example, Honda uses steel-wire-reinforced aluminium connecting rods on some of their small motorcycle engines.

METALS Many parts that have been produced out of some traditional metal alloy until now will, in future, be produced out of newly discovered alloys that are lighter or stronger, or even out of

reinforced plastics. For example, various iron, steel, aluminium and magnesium alloys could be replaced by composites. Titanium has also come to the fore, because of its excellent strength to weight ratio. It can be alloyed with iron, aluminium, vanadium and molybdenum to produce strong automotive parts. It has a high corrosion resistance and the highest strength-to-weight ratio of any metal. Before being alloyed, titanium is as strong as some steel alloys, but is 45 per cent lighter. Certain titanium alloys are up to three times stronger again, which is why a number of expensive sports car engines have titanium-alloy connecting rods.

REDESIGN PROCEDURES Finding new materials is just one step to becoming greener. Another step is to redesign parts so that less energy is needed to produce them or so that they weigh less. Modern design procedures use software packages which make it easy to design any particular part to be as light as possible while still strong enough for the task at hand. For example, one of the more interesting examples of good lightweight design is the steel drive shaft used on rear-wheel drive cars. It is usually hollow because the material in the outer five millimetres of the shaft’s diameter carries most of the stress required to transmit the torque. A solid shaft would carry too much unstressed steel and consequently weigh a lot more. The cost of production is also important. If the shaft was manufactured from carbon fibre, as is the case with the Mercedes-Benz SLS, it would save a lot of weight, but be too expensive for a normal production car.

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radiator August 2013


Hot rods and rock 'n roll: The biggest street rod show on earth By Hamish Stuart

MTA Communications Manager

The sound of live rock ‘n roll music filters across the acres of gleaming chrome. The smell of hot dogs, burgers and other American foods fills the air. Every so often, both the sounds and the smells are blotted out as a growling, glistening hotrod prowls its way through the crowd. There is nothing on earth quite like the annual Minnesota Street Rod Association’s ‘Back to the Fifties’ three-day summer show, which showcases thousands of lovingly-restored, pre-1960s American automobiles, and tens of thousands of car fans, from all over North America. While on a recent driving trip across the US, I found myself at the event, after a chat with a car-mad Canadian, who had driven his hotted-up ‘55 Chevy “a few hundred miles” to show it off. Everything else about the guy was understated, except his car and his suggestion it was something worth checking out. This year, the event drew 12,033 entries, from pristine, all-vintage museum pieces in full working order, to the wilfully-offensive, Frankensteined Rat Rods, and everything in between. The car club, which has members all over the world, celebrated its 40th anniversary this year. At its first meeting in a Minneapolis pizzeria, the founding members organised an impromptu car show, which took place a few days later, in a parking lot. Now, the group hosts the biggest event of its kind in the world. The Americans don’t do things by halves – and nowhere is this more evident than in their motor vehicles. The street rods on show speak of a simpler time and place; a time when life revolved around diners, dancing and drive-ins, fuelled by post-war confidence, a new ‘youth culture’, Even the and cheap, abundant kids get gasoline. The people at the show were friendly, knowledgeable, and eager to share opinions – and stories of what they’re working on in the garage at home. Strangers looking at a particularly artfullyrestored car would often start chatting about the components used, what else works well, and tuning tips.

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involved!

The magnitude of the event is just too big to take in one bite, through just walking around; a gondola ride over the fairgrounds is available, but doesn’t help all that much, either. Between the vendors, the exhibitors, the traders, the swap-meet crowd and the other spectators (some of whom were as distinctive as the cars), the event offers a particularly special insight into American culture, in a heroic dose. Much like the vehicles themselves, the show is a great example of what happens when American petrol heads get together and decide to do something really, really big. • The Minnesota Street Rod Association Back to the Fifties show takes place every June at the State Fairgrounds, in St Paul, Minnesota, USA. For more information see http://msrabacktothe50s.


road test - MAZDA CX-9 courtesy of autotrader.co.nz

The facelift Mazda CX-9 looks like a member of the latest-generation SkyActiv family, wearing the same face as the CX-5 and Mazda6. Actually, it’s not – merely a clever restyle of a designed-for-America seven-seat crossover that dates back to 2007. But the CX-9 has certainly moved upmarket. Arguing that anybody who wants a petrol-powered crossover of this size and weight isn’t necessarily going to be counting their dollars and cents, Mazda New Zealand is now offering just one fully loaded model. At $65,490 it’s a premium price but lacks little in the way of luxury and safety features.

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WHAT’S IT LIKE TO DRIVE? The CX-9 is a nicely proportioned machine: it’s only when you see it on the road next to other vehicles that you realise how large it is: longer than a Range Rover. So it’s not a vehicle to throw around. But it is smooth and very refined, even if the 3.7-litre V6 needs to be worked quite hard for brisk acceleration. The CX-9 is a car set up for comfort rather than speed. Or Americans rather than Europeans. Some of the active safety features take the angst out of the CX-9’s sheer size. The car now comes with forward collision alert (it beeps but doesn’t brake), blind-spot warning and lane departure warning.


IS IT EASY TO LIVE WITH? The CX-9 is a genuine seven-seater, so you can have either lots of passenger space or a five-seat wagon with awesome cargo-carrying ability. If volume is what you want then the Mazda has few rivals – fewer still that offer the same sense of refinement and comfort. It’s nicely finished and well-built. Upgrades to the cabin have brought the CX-9 more into line with the modern world of Mazda: it gets the same integrated touch-screen TomTom sat-nav and multimedia screen as the CX-5 and Mazda6, as well as some familiar trim elements such as the red-tinged dashboard garnish found on top-line Six variants.

Given that Mazda has the five-seat CX-5 on offer, we’ll assume that the CX-9 buyer wants a lot of space and/ or presence and is prepared to pay for it. In that context the CX-9 is still a massive amount of car for the money.

SHOULD I BUY ONE? Mazda has achieved excellence with its CX-5 and Mazda6 models, which is bad news for the CX-9. Despite the lookalike styling and cabin upgrades, you’d never mistake it for a new-generation Mazda product: the dynamics and design are just not up to scratch compared with the Japanese maker’s newer models. However, it’s hard to fault for build quality and refinement. Given that Mazda has the five-seat CX-5 on offer, we’ll assume that the CX-9 buyer wants a lot of space and/ or presence and is prepared to pay for it. In that context the CX-9 is still a massive amount of car for the money.

Base price: $65,490. Powertrain and performance: 3.7-litre petrol V6, 204kW/367Nm, 6-speed automatic, four-wheel drive, Combined economy 11.3 litres per 100km. Vital statistics: 5096mm long, 1728mm high, kerb weight 2063kg, luggage capacity 267-928 litres, fuel tank 76 litres, 20-inch wheels on 245/50 tyres. We like: Refinement, quality, lots of equipment. We don’t like: Feels out of date compared with latest Mazda models, thirsty when hurried. How it rates: 6/10

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radiator August 2013


The irresponsible disposal of synthetic refrigerant gases is damaging our environment.

Thankfully, we’re doing something about it. Creating a safer, healthier environment is everyone’s responsibility. If refrigeration and air-conditioning play a role in your business, you have a duty to maintain and dispose of synthetic refrigerant gases in an environmentally responsible way. Leaking these gases into the atmosphere is ozone-threatening and contributes to climate change. The good news is that most unwanted gases are now being delivered by responsible partner companies to Recovery collection depots throughout New Zealand. Recovery was formed by the refrigeration and air-conditioning industries in 1993 to manage the safe and secure destruction of all used synthetic refrigerant gases. And what a difference we’ve made. If you’re not already contributing to Recovery, isn’t it time to become involved?

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From where I'm standing... Motor racing is like all other sports at the professional level, you have to be prepared for a world of extremes. One day you can do no wrong and it all seems a bit too easy, next minute the right hand side of the car isn’t attached to the chassis any longer and you’re in a world of misery wondering if things could get any worse! It can be absolutely exhilarating when things go right and devastatingly cruel when they don’t.

of critical pieces of that puzzle need to come together and nearly all of them have something to do with physics. As they say, ‘it’s not the crash that kills you; it’s the sudden stop or deceleration’. In Allan’s case, his Aston carrered side on into the armco barrier behind which was a line of very large trees. It seems from the reports that the driver’s cockpit impacted right where a tree stood behind the barrier.

The difference between having one or the other is often something very small and a split second thing. It’s often just one small thing that nobody thought could go wrong that does. Some of this stuff is within your control and relates to a decision you make, or a decision made by your team, but there’s other times when what’s going on is completely outside of your control. Mostly it just ends in disappointment, usually accompanied by a body-blow to the budget. In the scheme of things though, more often than not it doesn’t amount to that much. At the end of the day, it is only sport!

For me this really does provide perspective. Professional race car drivers do have it pretty good. It is an exciting livelihood, but understanding what really is important is sometimes difficult to see. We all want to win, but the reality is, if you don’t – it’s not the end of the world! We are in the entertainment business, so to have a driver lose his life living his dream puts the whole deal into place for me and to be honest, I haven’t always looked at it like that, but things change in your life and the important stuff becomes more apparent.

A couple of recent incidents though have shown just how small the margins are between success and disaster – reminders that this sport can at times be dangerous and without doubt, unforgiving. Recently my two-time Bathurst partner Allan Simonsen was killed when his Aston Martin turned hard left and spun into the Armco Barriers during this years Le Mans 24 hour race. Allan was an extremely experienced driver who’d first raced in Australia in 2003 and who was competing in his seventh Le Mans 24 hour race. He was a well liked bloke who had gained a reputation as an international enduro specialist. Allan and I worked together in 2010 and 2011 where we finished 6th and 3rd respectively. Allan will be sorely missed and leaves behind his partner and daughter. This is a stark reminder to everyone invloved in the sport at how quickly things can change and how we can never take our eyes off the importance of continuous improvements in safety in the sport. Saying that, Allan was the first driver to be killed at Le Mans since 1986. That is a long time between fatal accidents. Le Mans is an awesome race track and the annual 24hr race is probably the most famous race in the world. I had the privelige to race there in 1996 and it was a special experience and I would love to go back again sometime. These days, fatalities in motorsport are few and far between and it seems that for the ultimate sacrifice to occur a number

The sight of rear tyres blowing out and unravelling at somewhere close to 300kph was as spell-binding as it was outright dangerous.

Emphasising the small margins that the sport works within, was the recent display of high-speed punctures at the British Grand Prix at Silverstone. The sight of rear tyres blowing out and unravelling at somewhere close to 300kph was as spell-binding as it was outright dangerous. At those speeds, there’s almost zero time to react and there is limited chance of exerting enough influence over the car to bring it up to a stop under any sort of control. There has already been a whole raft of reasons put forward as to why there were four punctures during the race. They’ve ranged from the design of the kerbs, the track layout, internal shockwaves and low pressures in the tyres right through to the general roughness of the concrete in some places. The good news is that no-one was hurt, and that Pirelli who manufacture the tyres, have already committed to a new design before the next Grand Prix in Germany. All the arguing aside, this was another demonstration of just how quickly things can come unstuck. I suspect none of the drivers involved had any warning about what was about to happen and they probably had no idea of what had happened during the initial part of these incidents. Events instantly became out of their control, but fortunately luck was with all of them, this time. Race cars have improved immeasurably from a safety component in my time in the sport. Track design has also progressed and the response crews and marshals at the circuits are all better prepared than used to be the case. You try not to dwell on the risks associated with the sport, and most race drivers are pretty selfish when it comes to these things and the need to move on, but I’m pretty sure no driver is ever able to put them completely out of their mind. Nor

would you want them to. The innate need for self-preservation plays a key role in the ongoing sustainability of motor racing as a sport.

Best wishes 25 •

radiator August 2013


mediation Alan Barr

MTA Mediation Advisor

One of the many things customers call the mediation centre about is to question repair work. The best way for us to discuss this with them is by doing a review of their invoice. In most cases, without the need to contact a member, the invoice content is sufficient enough to allow an explanation and confirmation to their satisfaction. However, sometimes insufficient information is provided, particularly to support labour charges, and an enquiry with a member is required. Occasionally there can be confusion from too much, incorrect, or conflicting information on the invoice. The following is an example of this type of situation that we thought would be of interest.

Invoice Descriptions Two customers in separate locations had a similar experience with their respective repairer members. Their encounters involved a memberpromoted complimentary Warrant of Fitness (WoF) which they happily took advantage of. Things became a little complicated when the WoF was combined with a standard service at the same time. When the customer reviewed their invoice it listed the WoF at no charge and then went on to describe the work done within the nominated service. As you may guess, some of those listed service items were exactly the same as prescribed in the WoF inspection sheet. The owner made the comparison and considered they had either not actually got their WoF for free or the charges had been doubled dipped, they couldn’t be sure. So that led to a complete scrutiny of the invoice charges to see what else may be not as they would expect. Following our review, we were sure the practice was a mere oversight and could easily be remedied. We asked to review it with the respective members. Naturally, they quickly contacted their customers and put their concerns right. For the members there was the unnecessary exasperation for workshop management and a distraction in settling the customer down, while providing a solution

for them. Both customers were long term valued customers and you may ask why they didn’t raise their issue directly with the repairer. We think in cases like this customers can be a little embarrassed to do that and choose to come to another party like MTA as a sounding board. So what’s the solution to avoid this? It’s simple really, you just have to think about the set up of your invoicing systems. If you’re using pre-prescribed operational texts for ‘menu’ servicing you’ll need to create specific descriptions that can be run in conjunction with any special or complimentary promotions that are included. Invoice detail is important, but be sure it accurately reflects the service you have provided.

Call the Mediation team on 0508 682 633 to discuss your particular situation.

www.mta.org.nz/getaway2013 26 •

radiator August 2013


Keep your pride without prejudice It is highly likely your professional reputation is of upmost importance to you. It is also highly likely that as a MTA member, you’re quite proud of it. We have all had to deal with an unreasonable customer with an unreasonable request. On rare occasions the customer may be convinced that you are liable and you may find yourself faced with a Motor Vehicle Disputes Tribunal (MVDT) hearing – one that you know you will win. Why would you make an offer to settle while faced with a hearing that it is highly likely you will be successful? And how far should you go in defending your pride?

A member recently faced this dilemma in the MVDT: In July 2012, a customer purchased a 2000 Volkswagen Beetle for $10,999 from an MTA trader in Christchurch. The purchaser is concerned the car has ongoing problems, and wants a refund, or for the car to be fixed. The trader's position is that the purchaser is not entitled to a refund, nor does the trader accept any responsibility for repairs. The purchaser agreed to buy the car from the trader for $10,999. At the time of purchase, the car's odometer reading was 103,968 kilometres. Five months later, a problem arose that the trader repaired at no cost to the purchaser. Then, in early 2013, the purchaser went on holiday. While away, they noticed some banging noises in the car. The purchaser had the car checked by a mechanic, who advised the problem was the rear shock absorbers/strut. When back from holiday, the purchaser took the car to their repairer who fitted a new left rear shock, at a cost of $529. The repairer told the tribunal the purchaser had asked him to replace the rear shock. He understood that the problem had been diagnosed elsewhere as a shock absorber problem, so he carried out this repair. At the time of this repair (January 2013) the car's odometer reading was 111,078km. This repair did not remedy the noise and the car went back to the repairer. Both rear strut mounts were replaced at a cost of $353.62. The purchaser sent the trader copies of the invoices for both repairs and they engaged in email correspondence. The trader offered $300 without accepting any liability (without prejudice). The trader told the tribunal he thought the first repair was

Customer problems, or problem customers? One solution: Call MTA’s Mediation Service – another benefit of being an MTA member 27 •

radiator August 2013

mediation Julian McMullan MTA Mediation Advisor

unnecessary and was carried out as a result of mis­diagnosis. The offer of $300 was to reflect the cost of replacing the strut mounts and was a gesture of goodwill. The trader’s key submission was that replacement of the strut mounts was a maintenance problem and not an issue of acceptable quality or otherwise. He also made the point the purchaser did not approach the trader about the repair before it was carried out. In February 2013, the purchaser noticed more banging noises in the car. They raised this with the trader and he referred them to the repairer, who found a problem with the front top shock mounting bushes. The trader negotiated a price of $300 for this repair but the trader did not accept liability for the issue. The trader reiterated this was a maintenance issue, not a warranty item. He made the point that the car obtained a WoF in December 2012 (requiring only a replacement bulb). It was recommended that the car be serviced at the time but the purchaser chose not to service the car. The trader also submitted that the condition of Christchurch roads has resulted in a significant increase in repairs to suspension components. The purchaser denied that she drove regularly on any particularly rough roads. In this case, the goods supplied are a thirteen-year-old, second-hand car that has travelled 103,968km and sold for a purchase price of $10,999. The purchaser has travelled over 10,000km in the car and has incurred costs of around $800 to date – though some of this may not have been necessary and $300 of which have been paid for by the trader. The current issue with the front shock mounting bushes will cost around an additional $300 to repair. The tribunal agreed with the trader that the problems were maintenance items that could reasonably be expected in a car of this age and mileage. The purchaser’s application was dismissed.. The member made a “without prejudice” offer of $300 to settle the matter, even though he was aware he would most likely be absolved of any responsibility. Why? Going to a hearing is expensive; it takes you away from your business and takes a lot of time to prepare your case. Every hour spent thinking about it is time you could be making money. We have even had members who have spent nights up thinking about a case. A without prejudice offer is not about accepting any liability but instead is a pragmatic action as a genuine attempt to settle a disagreement. It’s not about having to swallow your pride – it is about trying to settle an issue and avoid the cost and time of preparing for and attending a tribunal hearing. In some cases, it is simply easier to make an offer to get the problem to go away. In this particular case a tribunal hearing did still occur, but the trader’s efforts in trying to settle would not have gone unnoticed by the Adjudicator. It is always possible this will help influence the final decision.

MEDIATION LINE 0508 682 633


advocate Dougal Morrison

This column gives an update about law changes, MTA lobbying and training activities.

email dougal.morrison@mta.org.nz or Tel 04 381 8816.

Law changes Reduced Border Inspection Fees NZTA has announced a reduction in administration fees for border inspection, effective 1 September 2013, from $17.78 +GST to $5.50 +GST.

Synthetic Greenhouse Gas (SGG) Levy effective on 1 July By placing an added cost on SGGs under the Emissions Trading Scheme (ETS), the government aims to encourage industry to use alternative low global-warming refrigerants. The levy is anticipated to be approximately $3.50 for cars and small trucks, $4.70 for large trucks and small buses, and $23.50 for large buses. The levy is being collected from 1 July 2013 for vehicles registered on or after that date. It is expected that vehicles entry certified before 1 July 2013 (before the levy data was collected), and registered afterwards will be exempt from the levy. For more information see www.mta.org.nz/ etsguidance

Used Imports from Australia Require Australian PPSR Check, effective 1 July 2013 Importers bringing in used vehicles from Australia will now need to provide a copy of an Australian Personal Property Security Register (PPSR) search at border inspection to ensure the vehicle is not a write-off. This new documentation will help identify written off or flood damaged vehicles entering our market from Australia. Those vehicles will then be flagged as ‘damaged as import’.

Changes to requirements for use of child restraints in vehicles An amendment to the Land Transport (Road User) Rule 2004 has been signed into law, to make it safer for young children travelling in motor vehicles on New Zealand roads. It will apply from 1 November 2013. The key changes are: • Subject to some exceptions, children under the age of seven years (previously five) must use an approved type of child restraint, appropriate for their age and size.

• Where an approved child restraint is not available, a seven-

year-old must use any child restraint or seatbelt that is available in the vehicle.

• The provision that allows children aged five years or over to be transported without using a child restraint, where this is impracticable or undesirable for medical reasons, has been extended to include children under five years.

• The provision has been removed that allowed children to be

advocacy

transported unrestrained in a goods vehicle with an unladen weight exceeding 2000 kg, in which a seatbelt is not available. From 1 November 2013, children up to the age of seven will not be allowed to travel in these vehicles if they cannot be restrained.

We go in to bat on your behalf yet another benefit of being an MTA member 28 •

radiator August 2013

Official communications supplier to the MTA

Take advantage of special rates as an MTA member.


Consultation Land Transport Rule Omnibus Amendment 2013 After consultation with relevant MTA committee and with members, MTA have supported all proposed changes raised by NZTA in the omnibus amendment Rule 2013. In brief, the Rule covered:

Nine changes to the Heavy Vehicle Brake Rule, including allowing trailers to have a parking brake operated from a trailer and allowing vehicles complying with Australian Design Rule 35 to meet the reservoir capacity test. Other changes correct errors, or bring the Rule into line with current technology or allow compliance of particular vehicle types.

Replace the term ‘scratch built vehicle’ with a reference to low volume vehicles and delete the definition of ‘scratch built vehicle’. This change has been made to a number of Rules.

The definition of a school bus, under the Road User Rule change.

• •

A number of changes to traffic control devices.

Changes to correct errors or clarify existing rules.

Allowing change to daytime running lamps fitted to motorcycles. Wider use of daytime running lamps has resulted in changes to motorcycle lamp design to be distinctive, ie form a V or T.

Initiatives 2013 Dealer Attitude Surveys The MTA Attitude surveys for the franchised car and motorcycle sectors are in process. The survey response forms have been sent to all franchise dealers operating in those respective sectors. If you haven’t received the forms, contact Rochelle Reddish at MTA on 04 381 8833. These surveys are a very important mechanism for franchise dealers. The information is fed back to the respective distributors. The survey is now widely accepted by most distributors as a relevant and useful ‘temperature gauge’ on the state of dealer/distributor relations. Full support from all dealers is vital if the messages are to be truly reflective of the overall mood of the respective franchise network. Make sure you complete these surveys, if applicable.

MTA basic safety checksheet and pre-purchase checksheet. An initial design for a basic safety checksheet and an updated pre-purchase checksheet have been completed. These have been reviewed by relevant MTA Category Committees. A legal review has also been undertaken. We intend to have the design of these checksheets completed by August 2013.

Business Advisory Workshops in Christchurch MTA, in conjunction with Learn.Fast, will be running three business advisory workshops on Thursday 15 August in Christchurch. Attracting and keeping good staff (1 hour) will run in the morning, Advanced Sales (3 hours) in the afternoon followed by a session on Guerrilla Marketing (1 hour). Please register at: mta.org.nz/ christchurchworkshops.

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radiator August 2013

WoF Online –

Is your computer and access system providing good service? Have you considered upgrading your computer but never got around to it? Computers and screens are still relatively cheap, but the NZ dollar is dropping – so they are likely to increase in price. An investment in a modern system and larger screen will improve your experience with WoF Online, or any other online activity. All WoF agencies must be able to access the NZTA database when they sign up to become a WoF inspection Agency. The most common method of connection is WoF Online using the Internet. There are two methods: dial up or broadband. There are still a few agencies whose location requires them to use a dialup modem, but all others should be using broadband – it is much faster, and provides a far superior Internet experience. For WoF Online, NZTA makes the point that this will not operate using home edition versions of windows programmes. Windows XP professional, Vista or Windows 7 are all suitable. NZTA recommends you use Windows Internet Explorer as your browser. They advise that other browsers such as Firefox can sometimes cause issues. MTA makes a few additional suggestions: A larger, 16:9 aspect screen, of 19” plus, will improve your online experience. You are able to set the resolution to get more readable information on the screen, so avoiding having to scroll up or down to answer the required questions to enter a WoF. This speeds up the entry time. You are able to choose any Internet provider to allow you access to WoF Online. NZTA does not charge for access but you will need to cover Internet provider use and telephone charges. If your system is old MTA recommends you update now to make full use of the Internet.


Industry Comment

Alan Petrie

General Manager, Blue Wing Honda Tell us a little about yourself, and your history in the industry? I am relatively new to the industry having assumed the General Manager position at Blue Wing Honda effectively at the beginning of January this year. Having said this, I have at times directly and indirectly worked with and supported motorcycle dealers. I have had a good portion of my career engaged in marketing via an independent dealer network. I am also an active and passionate motorcyclist and have been since my teens.

With the growing number of brands seeking a share of the market, and new ways of transacting business, can the dealer model as we know it today survive? I believe it can, and importantly it must survive, though to do so will require modernisation, particularly in the areas of skillset improvement, customer care and focus. The modern consumer is well informed and comes with higher expectations, particularly from premium brands; they have a choice, they know it and they expect good aftersales service. In addition the modern dealership must present itself as an employer of choice, to attract new people and good talent to the industry. For these broad ambitions to be realised we need a paradigm shift in thinking and attitude at both retail and wholesale levels. We as an industry need to foster growth and investment in our collective future.

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radiator August 2013

Quad bikes have been the subject of a lot of accident publicity. How do we get quad bike riders, both business and recreational, to recognise the risks and have fewer accidents? This is a biggie. The simple, and not so simple, message here is education; improve rider behaviour and attitudes to safety. It is happening, we need to remain committed as an industry and continue to foster safety first supported by proactive rider awareness and education. Always encourage the wearing of safety helmets and ride within the limitations of rider and machine. The quad bike has a definite place in the market, particularly in the rural sector.

Bikes were originally developed as a simple cost-effective alternative to cars. Over the years they have become more and more a recreational device, and with it larger, more complex and usually heavier. Are they straying too much from their original roots? No, not at all. The reality is that we have a plethora of choice today, which is fantastic. There now exists (from mainstream manufacturers) motorcycles to cater to almost every genre: general road bikes, retro, sports, cruiser, off road recreational, off road competition, scooters; on it goes. Of course, that is not taking into account the custom bike builders. There is a motorcycle to cater for most two-wheel tastes. It’s simple: more bikes, less road congestion, and more fun.


Scooters and smaller commuter motorcycles offer many advantages in helping reduce city congestion. How can the industry better promote them as a transport option? Scooters are increasing in popularity. We see that year on year. They are a great and economical way to travel, particularly in a built up urban environment. As to promoting this category, raising fuel prices will assist in itself. Also, the continued development of mediumto high-density housing, particularly in the larger cities is a natural market for scooters. In addition, we need to keep entry costs as competitive as we can, with council support for dedicated motorcycle/ scooter parking in built up areas along with low registration costs. It is all about having fun and being economical.

Motorcycles are often seen as a problem rather than as a solution by many government officials. What can the industry do to change that? We as an industry must be proactive and engage the government where we need to. We must also take ownership in fostering rider education and rider safety initiatives such as daytime LED running lights on road bikes, quad bike rider awareness and training as examples. And as a consolidated voice promote motorcycling in a positive way. We see lots of families out having fun on the weekend with our off road bikes, as a family on varying sizes of bikes. It’s fun. It's outdoors, it should be seen as positive.

Fuel economy was once a reason to buy a motorcycle. The significant improvements made in car fuel economy rates have eroded that advantage. Do you agree and can motorcycles reclaim the ground? No doubt, I also do not believe we have lost the argument. Scooters are a classic example.

A significant proportion of riders are in the older age groups and were first introduced to motorcycles in their youth - and in a period before used import cars. As those riders age, how will the industry attract new participants? Motorcycle sales are growing, and to young and older riders. The youth will be and are being attracted by manufacturers producing ‘cool’ and ‘fun to ride’ bikes in the learner category. Our new Honda CBR500 series a good case in point.

Best bike ever owned and why? I would have to say the best bike I have ever owned would be my latest one, a Honda VFR 1200 Crosstourer. It’s an extremely capable and beautifully engineered bike. To me, it showcases the very best in engineering from Honda. It is fast, safe and a lot of fun to ride – after all, that’s what motorcycling is all about.

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radiator August 2013


bodywork Bob McCoy MTA Collision Repair Manager

Collision Repair Update

2013 Collision Repairer Survey of Insurers –

the results are in

The annual MTA Collision Repairer Survey of Insurers has now been finalised, with the final results representing the views of a combination of member and non-member participants. The main objective of the survey is to produce an accurate reflection of collision repairers’ opinions on the service delivery of insurers they deal with. The secondary aim is to understand the relationship between the insurer and repairer, as this could be used to provide consumer information to vehicle owners. To improve the look and feel of this year’s survey, we introduced a few changes. The Financial and Claims process index results have been separated, to reveal how they have each achieved in their own right. Several of the individual financial questions have been redesigned to collect an accurate view of the adequacy of rates and allowances. The extra questions added last year have now been incorporated into their individual indexes, and for accuracy purposes we moved from a 4-point measuring scale to a 5-point scale. The respondents were asked to answer 22 questions relating to three areas: financial fairness, relationship management, and claim management. A total of 13 insurance companies were the subject of this survey. The following chart outlines the overall results for this year’s survey.

As you can see, MAS continues to be the best overall performer. AMI (which, for the purpose of this survey was treated as a separate identity from IAG, due to the fact they had only combined operations several weeks prior to this survey opening) was runner up, followed closely by Vero/AMP. AA/SIS has moved considerably and is now placed above the industry benchmark together with Sureplan, Lumley and FMG. New Zealand’s largest insurer, IAG, sits well below this mark, which can be attributed to their poor financial index score. Is it important your customers know they have the right to choose the collision repairer they want to fix their car. This survey is a useful resource which you can use to show what the industry thinks of the insurance companies they deal with. I recommend that you keep a copy in your customer waiting areas.

If you would like a copy of the survey results, please contact MTA’s Collision Repair Manager Bob McCoy, on 04 381 8837 or email bob.mccoy@mta.org.nz.

IAG on track to beat profit forecast Insurance Australia Group expects to beat its previous profit guidance, after benefiting from relatively few claims from natural disasters in the last six months. The insurer said its profit margins would be between 16.8 per cent and 17.2 percent for the financial year that recently finished, significantly higher than previous guidance of 12.5 to 14.5 percent. Managing director Mike Wilkins said claims from natural disasters were A$470 million ($550 million), compared with its previous assumption they would hit A$620m. As well, revenue from premiums had grown more than expected, thanks mainly to the surge in the New Zealand dollar to a five year high against the Australian dollar. IAG makes about a fifth of its revenue in New Zealand - so the high Kiwi dollar boosts total earnings, which are measured in Australian dollars. At the time IAG said home and car premiums could rise 5 to 10 percent over the next 12 to 18 months, as it passed on the growing cost of meeting claims to customers. Source - Fairfax

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radiator August 2013


Profile

Porirua Motor Body Repairs Ltd Name: Shane Eagar and Scott Mackie

What attracted you to the industry? I grew up around cars so natural progression

How long have you been in business? The company has been around since 1963. We have owned it for 5 years

How many staff do you employ? 12. We had six staff, 5 years ago when we took over

How long have you been a member of MTA? 3 years.

What do you see as the benefits of being an MTA member? Branding and Member Benefits

What do you like about the collision repair industry? Seeing and keeping customers happy.

If you could, what would you change in the industry? The time it takes to get a repair quoted and authorised. Having to use p/trader then wait for reply from assessor.

What is the most unusual vehicle you have repaired? Hispano Suiza 1931

What is your favourite holiday destination? Still looking for it!

Who do you most admire and why? People who take responsibility when they stuff up.

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radiator August 2013


‘Creating Winners’ workshops by Jeff Hendler

Resene Automotive & Light Industrial recently held three ‘Creating Winners’ workshops around New Zealand aimed at Collision business owners by renowned industry speaker from the USA, Jeff Hendler, . Being given the opportunity to bring Jeff to New Zealand was an easy decision. Jeff’s ‘Creating Winners’ workshop was based on the premise of “More people will pay for the privilege of working harder, than they will work while being paid” and stems from the Chuck Coonradt book, The Game of Work. The workshop covered the five principles of recreation, when adopted in the workplace, to create a work environment conducive to team oriented production successes. Attendees learnt the key strategies of how to win at work every day, and ways to introduce these strategies into their businesses so their employees knew how to win. The principles of measurement in business and the atmosphere of freedom created by scorekeeping and feedback within the workplace negates perceived barriers of progress. A memorable quote for attendees; “you don’t have to be sick to get better” embodies the idea that ‘being at the top of your game’ doesn’t mean you can’t get better. We have all heard good lessons on business management, scorekeeping and feedback, but Jeff seamlessly delivered these in an integrated meaningful way with relevance – and threw in some gems too.

David Newton-Ross of Newton International Marketing in Australia who arranges the speaking engagements for Jeff Hendler had this to say: “I have known Jeff Hendler for more than 27 years now and he is a personal friend and mentor. I have attended and arranged his workshops many times. The one constant in this is that at every one I attend I pick up more ideas or strategies that I can use or discover things that I had simply forgotten! The opportunity also to share with the attendees information on industry issues and trends overseas was invaluable and as Jeff always says- "those that make the effort to turn up will win"! Attendees came not only from Hamilton, Christchurch and Wellington where the workshops were conducted, but in a lot of instances travelled a long way to be there. A great example of this was Bert Rowsell from Rowsell’s Collision Repair Centre in Whangarei who drove all the way down to Hamilton. He actually saw Jeff way back in the early 90s and came back for more! Congratulations to RALI and the sponsors for supporting the industry with the workshops and also to those who wanted to ensure their future in this industry by attending. Jeff will be in Australia next on 17th May 2014 for an Industry Forum we are organising. We would like to see shop owners from New Zealand join us. MTA will be provided with more details in due course for their members.

Action on choice of repairer

The Australian Federal Government call for a voluntary code of conduct between independent automotive repairers and car manufacturers is welcomed by the Australian Automotive Aftermarket Association (AAAA). AAAA Executive Director Stuart Charity said the recent announcement by Assistant Treasurer David Bradbury was an endorsement of the Choice of Repairer campaign launched by the Association in April 2009. “The AAAA introduced the Choice of Repairer campaign to protect choice and competition in the vehicle repair and service sector by eliminating any technical or legal barriers that impact on the Australian consumers’ right to have their vehicle serviced and repaired at competitive prices in the workshop of their choice. The AAAA recognised this as a growing consumer choice and competition issue many years ago. By restricting independent workshop access to up to date service and repair information, vehicle manufacturers limit customer choice and price competition by forcing vehicle owners to get work done at their dealerships,” said Stuart Charity. Presently more than 60 percent of vehicle servicing in Australia is done by independent

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radiator August 2013

workshops rather than authorised dealers, so Australia’s car owners have ‘voted with their feet’ on where they prefer to take their vehicles to keep them reliable and safe. Many people living in regional Australia can live hundreds of kilometres from their nearest dealership making the role of multi brand independent repairers critical to the infrastructure of regional Australia. The Australian Federal Government announcement is in response to the recommendations made as a result of an inquiry into the sharing of vehicle repair and service information. The Federal Government specified that substantial progress on a voluntary code of conduct must be made by the end of 2013. If industry fails to achieve that, the Federal Government will implement a process to examine regulatory options, including a mandatory code of conduct. The plan also includes a review of the adequacy of the industry led outcome within 18 months of implementation.

The Federal Government move to implement a voluntary code of practice for vehicle data sharing aligns Australia with the USA and Canada. There is already regulatory regime in place in Europe. These arrangements include the same car companies that supply the Australian market. Source: Australian Automotive Aftermarket Association

Stuart Charity left making a point to Assistant Treasurer David Bradbury


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Zeb Walker The winner of the 2012 MTA Apprentice of the Year competition is loving life a year on from being named New Zealand’s top apprentice. Zeb Walker from David Jones Motors in Wanganui is currently sitting his year-long ATech qualification, and enjoying further developing his skills. “It is considerably harder than the apprenticeship, obviously because it’s the ATech, which is a pretty big qualification,” he says. The scholarship that has enabled him to do this further study was part of his prize package for winning the competition.

Every year, MTA runs a competition to find the top automotive apprentice in New Zealand. The competition is open to all sectors of the industry and consists of a mix of book work (theory) and practical activities, to challenge not only the skill set of the apprentice, but also the personality and drive they bring to their careers. Employers will also benefit from this opportunity with a great prize pack for the winning apprentice's employer, along with the chance to showcase the talent of your apprentice.

What happens in the competition? The first round of the competition is theory based. Judges from MITO will compare the apprentices' book work and decide on the four finalists. Four practical tasks will be completed for the second round of judging. These tasks will be familiar to the nominees and will have been things they have completed throughout their apprenticeships. The finalists will then attend a panel interview with representatives from MTA and competition sponsors – the winner will be decided following this.

Entry conditions To be nominated for MTA Apprentice of the Year, you must meet the following conditions:

• have completed a minimum of two years of your National Certificate qualification • be a New Zealand citizen or resident • work for a financial MTA member

• have all MITO fees paid If you meet these requirements and are a star apprentice, APPLY NOW!

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radiator August 2013

Zeb describes the competition experience as really helpful. “I really enjoyed going to the MTA conference and being able to chat to people from different backgrounds and disciplines,” he says. “I am definitely a changed man. I am loving what I’m doing here at David Jones Motors and have no plans to move on in the near future, but it was cool to see what opportunities are around and available to me. It opened my eyes to a lot of the behind the scenes work of other areas of the motor industry.” He admits that the prizes and publicity were great also. Zeb travelled to Australia and the Sydney Telstra 500 to spend a few days with the Greg Murphy Racing team, and still keeps in touch with some of the guys. “The team said they really enjoyed having me there so I keep in touch with Kevin Murphy every now and then. They are great connections to have,” he says. Only getting his nomination in the day before entries closed, Zeb was nervous to travel to Wellington when he was chosen for the final four ‘Tool Off’. “After getting to the competition and when we had finished competing, I was feeling pretty good. Then came the call from Greg Murphy the next day, and that was just great,” he says. Zeb encourages any aspiring apprentices to apply for Apprentice of the Year. “The prizes were great, but more than that I gained a huge amount of knowledge and publicity, and getting your name out there in the industry is forever helpful.”

David Jones Motors October 2012 was an exciting month for the owner of David Jones Motors in Wanganui: David Jones got to watch his employee, Zeb Walker, claim the prize of MTA Apprentice of the Year. David thinks highly of the competition, explaining it was very good for business. “It was a big plus media-wise for us. People say, ‘Wow, David Jones Motors has the Apprentice of the Year. He must have good mechanics,’” he says proudly. “You would be amazed at how many people actually read about it and are aware of it. It’s not a waste of time.”

David thinks the competition was a great opportunity for Zeb. It has encouraged him to further advance his training, and he is now a Warrant of Fitness inspector and in the process of completing his ATech qualification. Initially though, the mechanics at David Jones Motors had to keep Zeb grounded after he won the title. “I think his head blew up a little, but the type of guys he works with meant that no one would let it get too bad,” David says. Winning the title also gave the other employees at David Jones Motors a reason to give Zeb some stick. If he made a small mistake after winning the competition, the other mechanics would say, “Oh look, Apprentice of the Year has made a mistake!” David says, “It was all in good humour, and we are very proud of his achievements.” David does recognise that some employers may be a bit reluctant to enter their top apprentices in the competition. “That’s always your risk – if he does really well someone will try and poach him. But I look after Zeb well and he is very loyal. He appreciates the effort I have put in to training him,” he says. “I would recommend the competition to any employer who thinks they have a star apprentice on their team. It was such a great space to be able to showcase Zeb’s talents, and I think we need to continue to do that for young people in our industry,” says David.


OF THE YEAR 2013


market overview

statistics

June

Tony Everett

Dealer Services & Mediation Manager Ph: 04 381 8827 tony.everett@mta.org.nz or: 04 381 8833 rochelle.reddish@mta.org.nz

New Passenger Registrations June YTD 2011

8,000

2012

New market The Fieldays effect

2013

7,500

7,000

7541 new passenger registrations in June. Up 6 percent compared to June 2012. Also up 19 percent from last month.

6,500 6,000

New Passenger market up 4 percent YTD compared to YTD 2012.

5,500

5,000

3181 commercial registrations in June. This is up 8 percent from June 2012. Up 23 percent from last month.

4,500 4,000 3,500

3,000

Jan Feb Mar Apr May Jun

Used vehicle market Currency rate benefits

Used Import Passenger Registrations June YTD 2011

9,000

6,000 5,000 4,000 3,000

462 used import commercial registrations in June. This is up 67 percent from June 2012 but down 18 percent from last month.

2,000 1,000 0

Jan

Feb

Mar

2013

900 800

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

418 Motorcycle registrations for June. This is up 42 percent from June 2012 but is down 29 percent from last month.

700 600 500

Over 60cc' market: 273 registrations. This is up 33 percent in contrast to June 2012.

400 300

Under 60cc' market: 145 registrations in June. This is up 65 percent from June 2012.

200 100

40 •

Apr

Motorcycles Riding despite the weather

New Road Registered Motorcycles (>60cc, & <60cc) June YTD

0

2013

7,000

The used import passenger market is up 21 percent YTD compared YTD 2012.

2012

2012

8,000

7862 used passenger imports in June. This is up 27 percent from June 2012. Down 7 percent from last month.

2011

New commercial market is up 26 percent YTD compared to YTD 2012.

Jul Aug Sep Oct Nov Dec

Jan

Feb

Mar

radiator August 2013

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

The Motorcycle market is up 20 percent YTD compared to YTD June 2012.


statistics

brought to you by

Top 10 new passenger registrations by brand Mth

% Chg YTD

Toyota

1433

8%

Hyundai

895

1%

Holden

814

5%

Ford

728

11%

Mazda

470

2%

Suzuki

422

5%

Volkswagen

393

27%

Nissan

343

5%

Mitsubishi

298

NC

Kia

256

5%

It is another strong month for the top 10 brands, who make up 78 percent of the new passenger market. Toyota is holding 18 percent of the market YTD, Holden and Hyundai both holding 10 percent of the market YTD. Other brands doing well YTD are: Ssangyong up 46 percent; Chrysler up 212 percent; Merecedes-Benz up 30 percent.

Top 10 used import registrations by model Mth

% Chg YTD

Swift

394

83%

Demio

384

36%

Tiida

367

47%

Swift holds the top spot again this month while Demio moves up one place to second with Tiida coming in third.

Axela

365

31%

Fit

302

63%

Swift has sold the most units YTD with 2090, closely followed by Demio with 2085.

Corolla

264

16%

Legacy

216

3%

Atenza

209

13%

Vitz

203

3%

Wish

190

116%

Other models that had a good month include: Murano up 145 percent; Outlander up 310 percent; Note up 89 percent.

Top 10 motorcycle registrations by brand Mth

41 â&#x20AC;˘

% Chg YTD

Honda

85

29%

Suzuki

55

18%

Harley Davidson

31

15%

Piaggio

25

77%

Yamaha

23

31%

Triumph

19

19%

KTM

14

145%

Kawasaki

13

6%

TGB

11

58%

BMW

10

81%

radiator August 2013

The top three stay the same this month as last with Honda first, Suzuki second and Harley Davidson third The top brands are looking strong YTD. Suzuki has sold 604 units, Honda has sold 482 units and Harley Davidson 259. Other Brands doing well YTD include: KTM up 145 percent; BMW up 81 percent; Husqvarna up 65 percent.


Rotorua 5 67% Wellington 36 5% Oamaru 1 NC

Top three new models by segment

Top new models by segment

Light

Gisborne 0 100% Nelson 4 60% Dunedin SUV's had a big month and are first with 3059 units in11June. NC Pick ups are second with 2395 followed by

Small Medium Large/upper

small with 1729.

The top selling model his month is Toyota Hilux with 665 units, Ford Ranger and Toyota Corolla are both second with 416 units.

Swift

Yaris

Polo

251

152

128

Corolla

Focus

I30

416

191

167

Camry

Malibu

Mazda6

143

130

120

Commodore

Falcon

Aurion

262

83

22

MPV

Journey

Carens

Carnival

52

5

4

Sport

Veloster

86

Megane, A5

14

13

4

SUV

Rav4

Santa Fe

Highlander

343

312

165

Van

Hiace

L300

Transit

226

69

57

Pickup

Hilux

Ranger

Navara

665

416

286

Heavy Comâ&#x20AC;&#x2122;l

Isuzu 117

Mitsi Fuso

Hino

39

31

The statistics in the tables below are for JUNE YTD ATV (Quad and Side-By-Side) - June YTD Brand 2013 2012 Percent change Honda 1051 1400 25% Suzuki 959 944 2% Can-Am 407 434 6% Polaris 371 403 8% Yamaha 230 297 23% Kawasaki 178 216 18% Total 3196 3694 13%

2013 Motorcycle Market - June YTD 2 Wheel OffRoad 31%

Source: MIA member returns only - Other brands are not represented in these figures.

2 Wheel Off-Road - June YTD Brand 2013 2012 Percent change Honda 973 911 7% Suzuki 909 1017 11% Yamaha 629 602 4% KTM 221 252 12% Kawasaki 152 173 12% Husqvarna 49 59 17% Husaberg 24 30 20% Gas Gas 9 19 53% Aprilia 0 1 100% Total 2966 3064 3% Source: MIA member returns only - Other brands are not represented in these figures.

42 â&#x20AC;˘

radiator August 2013

Road 36%

ATV/UTV 33%

New Motorcycle ATV & Off-road Market June YTD (Reflects MIA Member results) 4000 3500

3000 2500 2011

2000

2012

1500

2013

1000 500 0 ATV/UTV

2 Wheel Off-Road

More vehicle statistics are available on the MTA website www.mta.org.nz/dealer-stats Raw sales data on make, model and region of new passenger and new commercial vehicles are also available on the website in PDF format.


statistics

brought to you by

Whangarei 144 Auckland 3278 Hamilton 516 Thames 68 Tauranga 266 Rotorua 50 Gisborne 34 Napier 162 New Plymouth 117 Wanganui 68 Palmerston North 249 Masterton 42 Wellington 719 Nelson 86 Blenheim 44 Greymouth 18 Westport 6 Christchurch 1292 Timaru 68 Oamaru 18 Dunedin 187 Invercargill 109 43 â&#x20AC;˘

radiator August 2013

1% 1% 5% 24% 4% 40% 21% 15% 11% 13% 28% 13% 33% NC 5% 64% 100% 8% 39% 157% 7% 27%

Whangarei 139 Auckland 4009 Hamilton 484 Thames 46 Tauranga 300 Rotorua 81 Gisborne 45 Napier 134 New Plymouth 129 Wanganui 43 Palmerston North 223 Masterton 25 Wellington 620 Nelson 112 Blenheim 38 Greymouth 23 Westport 5 Christchurch 987 Timaru 65 Oamaru 17 Dunedin 249 Invercargill 88

32% 29% 26% 5% 22% 40% 105% 38% 4% 10% 69% 31% 3% 29% 15% 28% 67% 28% 4% 31% 73% 83%

Whangarei 8 Auckland 182 Hamilton 24 Thames 4 Tauranga 14 Rotorua 3 Gisborne 1 Napier 6 New Plymouth 15 Wanganui 6 Palmerston North 23 Masterton 4 Wellington 43 Nelson 11 Blenheim 3 Greymouth 2 Westport 0 Christchurch 47 Timaru 5 Oamaru 3 Dunedin 8 Invercargill 5

100% 77% 17% 33% 7% 50% NC 33% 275% 100% 77% NC 54% 15% 50% NC NC 24% 150% 200% 14% 17%


Member Profile - LINN MOTORS

75 years exceeding expectations Cars are in the blood for Clive Linn

By Rachelle Oxnam Communications and Marketing Coordinator Clive Linn describes himself as a “car man through and through”. This is no surprise when you hear he was born and raised in the industry – Linn Motors was established in Paeroa in 1938, originally run by Clive Linn Senior. After celebrating 75 years in business and now being the oldest Holden dealership in New Zealand in the same family ownership, Clive thinks it is time to cut down on his working hours and take more time out for family. The motor industry has seen many changes since Clive began working with his father in 1966. Cars were assembled locally at this time and he describes the whole process as “a bit hit and miss”. “In the early years, particularly with Vauxhall, local assembly could run into many problems: water, dust and oil leaks. Now robotised assembly lines seem to get it right every time in both build and paint quality,” he says. Linn Motors has two locations: the original headquarters in Paeroa and the Thames site, opened in 1990. Both sites have been “Exceeding Expectations” since they opened, the motto that Linn Motors operates by. There has recently been a shift away from the larger cars and the likes of the Holden Commodore, although the new VF model is creating a lot of interest again. “Commodore was great for Holden dealers – it was NZ’s top selling car for about 10 consecutive years up until 2007. Since then there has been a shift towards SUVs, which are now the new big car,” says Clive. “Recent and soon to

be released models such as the VF Commodore, Malibu and Trax, herald an exciting time for Holden dealers. It is just a case of shifting ones’ focus to what customers want.” Linn Motors has definitely done this, and although Clive says the technology is moving too quickly for him, his staff seem to handle it. Using the internet and modern means of communication has enabled them to spread their wings and reach as many customers as possible. Clive still believes in personal relationships with customers, and thinks those relationships are the reason they have many third and fourth generation families still dealing with them. Clive attributes the success of Linn Motors partially to their great staff. “We pride ourselves on having quite a high percentage of long-serving staff who our clientele and customers feel comfortable with,” he says. He emphasises he doesn’t enjoy blowing his own horn. After coming into the business having trained to be an accountant, Clive’s love for cars continued to grow. “Motor cars are in my blood, have always been since I was a kid. I’ve enjoyed my years in the industry and I just love cars.” He says that just doing what you love doing leads to growing a successful business. Linn Motors has had both highs and lows, and in recent years has won Holden Grand Masters five times, which Clive is very

The site where Linn Motors is now situated

Front of the old Linns Service Station

44 •

radiator August 2013


proud of. He believes his most satisfying achievement is successfully carrying on what his father started back in 1938, and I think his father would also be very proud. Clive believes that everyone goes through hard times, and he is no exception. “I remember a period when floorplan interest rates got up to about 26 percent, making it hard to carry too much stock,” he says. But he has managed to push through and thrive in the motor industry.

“We pride ourselves on having quite a high percentage of long-serving staff who our clientele and customers feel comfortable with.”

Having been an MTA member for as long as Clive can remember, he believes that the MTA brand does help their business. “I think it is a credible brand. It does carry confidence in your business and command a sense of trust for customers,” he explains. Clive was on the executive committee for the MTA Thames Valley Branch for 20 years, joining in 1976. The group would have monthly afternoon meetings, followed by a few beers at a local pub to wrap up. Clive has enjoyed his time as an MTA member, admitting that their business probably doesn’t use the services to the degree that they could do. He says, “We don’t have cause to go down that road with the likes of the employment advocate or the legal opinions, which is a good thing I suppose!” You will now find a few new faces around at Linn Motors. “I’m still going to be around for a few more years but probably will just reduce my days. Our children are either overseas or down south, so if we want to see our grandchildren we need to work less,” Clive explains.

Car hoist inside the old Service Station circa 1940's

Source: Hauraki Herald

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radiator August 2013


Automotive Air conditioning industry trAininG

2013

nOrtH isLAnd Waipuna Hotel & conference centre, 58 Waipuna road, Mt Wellington, Auckland www.waipunahotel.co.nz Ph 09 526 3000

dates/courses FundAMEntALs OF AutOMOtiVE Air COnditiOninG .............................................................Friday 30th August FundAMEntALs OF AutOMOtiVE Air COnditiOninG .............................................................Saturday 31st August AnALysis OF AutOMOtiVE Air COnditiOninG systEMs .......................................................Sunday 1st September EArtHMOVinG And AGriCuLturAL Air COnditiOninG systEMs .........................................monday 2nd September

sOutH isLAnd the chateau on the Park, Corner deans Ave & Kilmarnock street, riccarton, Christchurch www.chateau-park.co.nz Ph 03 348 8999

dates/courses FundAMEntALs OF AutOMOtiVE Air COnditiOninG .............................................................Friday 6th September FundAMEntALs OF AutOMOtiVE Air COnditiOninG .............................................................Saturday 7th September AnALysis OF AutOMOtiVE Air COnditiOninG systEMs .......................................................Sunday 8th September EArtHMOVinG And AGriCuLturAL Air COnditiOninG systEMs .........................................monday 9th September

registration From 7:30am

courses Start 8:00am

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Conducted by Grant Hand - Australasia’s leading automotive trainer 46 •

radiator August 2013


MTA Quick Subs Subs Shout WINNERS

welcome To the following members who joined the MTA team during the last month

Armstrong Nissan

Lower Hutt

Auto Trade Direct Auckland Bell Block Service Centre

New Plymouth

Glenfield Autobahn Auckland Key Machinery Centre

New Plymouth

Mill Motors Oamaru Night 'n Day@Gull Greville Auckland Opotiki Tyre Services 2008 Ltd Opotiki Portside Auto Services Ltd Mount Maunganui Protect Auto Ltd Christchurch MTA would like to say a big thank you to all members who have paid their annual subscription on time, especially to those who paid before 1 July. We had hundreds of members in the draw for the MTA Quick Subs, Subs Shout – but there could only be ten lucky winners who would take away $100 worth of Subway® for lunch (or dinner, or whenever!).

RO Jones Panelbeaters Southern Ltd Christchurch Wall Place Panel & Paint Porirua Your Neighbourhood Mechanic Auckland Z Tauhara Taupo

South Island members got very lucky this year, with nine out of the ten $100 Subway Subcards® going out to locations on the mainland! What are the odds of that? The winners of the ten $100 Subway Subcards® were: 1. Centre City Auto Repairs Ltd, Stephen Fraser (Dunedin) 2. Mosgiel Mobil, Kevan McAlwee (Mosgiel) 3. Queenstown Commercial Vehicle Service Ltd, David Boyd (Queenstown) 4. Saunders Automotive 2010 Ltd, Carl Saunders (North Shore)

Turbo Timers

DC Converters

5. Oxford GAS, Anton Bowring (Oxford)

Automotive Electrical Accessories

6. Mainpower, Ian Burt (Rangiora) 7. Z Halifax, Nigel Andrews (Nelson) 8. Caltex Motueka, Brett Stevens (Motueka) 9. McLellan Motors Cromwell, Grant McLellan (Cromwell) 10. Kaikoura Auto Centre, Dean Counsell (Kaikoura) Congratulations – we hope you and your teams enjoy a good feast of Subway on us!

A reminder that MTA subscriptions are now overdue. If you haven't paid your membership subscription, please do so as soon as possible. 47 •

radiator August 2013

Glow Plug Timers

Digital Speedometers

Available from Civic Capital Auto Electrical Parts and all Pan Pacific Auto Electronics branches

www.bogaard.co.nz


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Take notice. It’s not unusual to hear employers say their employee has resigned without giving (or working out) their notice period. There is a range of legal remedies that employers can take, but those are neither fail safe, nor, on a cost/benefit approach, always worthwhile. It will not be any comfort for employers to know that this type of situation is a sign of the economic times, and is a trend that comes and goes in the labour market. The starting point is that every employment agreement creates enforceable rights and obligations. Where an employment agreement requires giving a period of notice, that is the law. The question then becomes what option does an employer have if an employee breaches the law? The first point is that because employment is a wages for work bargain, if the employee ceases work, they certainly cease their entitlement to wages from that time forward. The second point is that it is possible in theory to ‘claw back’ wages that the employee has already earned, or holiday pay that they have already earned. However this will depend on the employee’s agreement – usually by a specific provision in the employment agreement authorising the employer to do this. In legal terms, what is happening is that the employee is giving the employer consent to make a deduction from wages under the Wages Protection Act. The downside is that any employee can withdraw that consent at any time, regardless of what is in the agreement. Having a clause in the agreement can then be something of a warning to an employee, but it is unlikely to give any water-tight practical benefit to the employer. Under contract law, if one side breaches the contract and causes loss for the other side, the person in breach will be liable for damages. To obtain compensation for damages the wronged party will need to pursue a legal process – a court case. The question would be whether the employer can show that they suffered actual financial loss because of the employee’s breach. For example, did the employee leaving mean that profitable work had to be sent elsewhere? Did it mean that alternative labour needed to be engaged at a greater cost (eg a temp

It’s not unusual to hear employers say their employee has resigned without giving (or working out) their notice period.

human resources Kerryn Foote MTA HR Advisor Ph: 04 381 8841 kerryn.foote@mta.org.nz

or overtime)? If loss can be proven, the employee is potentially liable to pay that. Again, the practical answer will usually be that the cost of pursuing an employee through a legal process is likely to be greater than the financial benefit of that process. Some of the risk might be reduced if a restraint of trade is in the employment agreement. Restraints of trade themselves need to be carefully considered, because the legal starting point is that they are invalid unless they are shown to be reasonable to prevent illegal competition (they cannot be to prevent all competition). Where a party breaches the employment agreement, the Employment Relations Act also provides some other remedies. One of those is a penalty (fine) on an employee who breaches the employment agreement up to $10,000, but the full amount is most unlikely to be awarded in practice. Again, a court process is required. Another alternative is to seek a compliance order or injunction to require that the employee actually works out their notice for you, rather than for example going to work for the competition. Depending on the value to you of the particular employee, and the value to the competitor of that employee, that might occasionally be realistic. Again, however, there are real risks: Do you really want an employee working for you who does not want to be there? Do you want to spend the time and money chasing your former employee, rather than getting on and serving your customers? Employers also need to take care. The courts take a dim view of new employers putting an employee up to breaching their previous employment agreement. If that can be shown to have occurred, the new employer can itself be sued. Again that can be expensive, but it emphasises that in appropriate cases there can be some remedy. There are some other practical answers also. In a tight-knit trade environment, there will always be some employee movement. Most employers will know other players in their trade. If an employee has acted in that way towards you, are they likely to change their spots and not do that towards their new employer? While being cautious of saying things that are inaccurate (and aware of the Privacy Act) it may be that the new employer will be less than happy to discover that their employee is not one who observes the commitments they made in their previous job. In that way, the industry may be self-policing. For advice on employees or employment law, call MTA’s dedicated Human Resources Advisor – and make the most of this MTA member benefit.

49 •

radiator August 2013


INDUSTRY TRAINING

MTA Training Calendar August- November 2013 To register, go to: www.mta.org.nz/jobs-and-training August

September October 1 1 Sunday 1 1 April 2 May 2 February 2 2 Palmerston North March 1 3 Saturday 1 1 Easter Monday 1 Ashburton 3 3 North Shore 3 2 Saturday 2 Saturday 2 2 Ashburton 4 Sunday 4 4 North Shore 3 Sunday 3 Sunday 3 3 5 4 Corporate 5 Saturday 5 4 Waiouru 4 4 Saturday Central Auckland 5 Corporate 6 Sunday 6 4 6 5 Palmerston North 5 5 Sunday Central Auckland 7 6 7 Central Auckland 7 5 6 Palmerston North 6 Saturday 6 Blenheim 8 Waitangi Day 7 Saturday7 Sunday 8 Central Auckland 6 7 Lower Hutt 7 Kaikoura 8 8 Sunday 8 Warkworth Corporate 9 7 9 8 Lower Hutt 8 Nelson 9 10 8 10 Saturday 9 Saturday 9 Dargaville9 9 Nelson Sunday 9 11 Saturday 10 Sunday10 Corporate 10 Kaitaia 10 10 10 12 Sunday 11 Gisborne 11 Whangarei 11 Saturday 11 11 11 11 13 12 Whakatane 12 Whangarei 12 Sunday Hamilton 12 12 Saturday 12 14 13 Saturday 13 Sunday 13 Huntly Corporate 13 Rotorua13 12 13 Te Awamutu 14 14 Sunday Tauranga Central Auckland Corporate 14 Saturday 14 Taihape 13 14 14 15 15 Tauranga 15 Te Kuiti Paraparaumu Central Auckland 15 Sunday 15 Turangi 14 Christchurch 15 16 Saturday 16 Wanganui 15 Christchurch 16 Christchurch 16 Feilding 16 Matamata 15 16 Saturday 17 Sunday 17 Hawera 16 Christchurch 17 Saturday 17 Taumarunui 17 Hamilton 16 17 Sunday 18 Balclutha 18 New Plymouth 17 18 Sunday 18 Hawera 19 18 Hamilton 17 18 Invercargill 19 Gore 18 Saturday New Plymouth 19 New Plymouth 18 19 19 20 Te Anau 20 Saturday 19 Saturday 19 Sunday Dunedin 20 New Plymouth 19 20 20 21 Cromwell 21 Sunday 20 Sunday 20 Wairoa Timaru 21 Saturday22 Paeroa 21 Timaru 20 21 21 22 Cromwell 21 Waipukurau Christchurch 22 22 22 Hastings Corporate 23 Saturday 22 Sunday 23 Hamilton22 Timaru 21 Christchurch 23 23 Saturday 24 Sunday23 24 Hamilton23 Alexandra 23 Hastings 22 24 24 Sunday 25 25 ANZAC Day 24 Saturday 24 Wellington 24 Dunedin 23 25 25 Sunday 26 25 Saturday North Shore 25 Levin 25 Dunedin 24 26 27 Saturday 26 Sunday South Auckland North Shore 26 Napier 26 Saturday 25 26 26 Motueka 27 28 Sunday 27 South Auckland 27 Greymouth 27 Napier 27 Sunday 26 27 28 29 Oamaru 28 Tauranga 28 28 Saturday 28 Labour Day 27 28 29 Good Friday 30 Rangiora 29 Tauranga 29 Masterton 30 Saturday 29 Sunday 29 28 30 Opotiki 30 Masterton 31 Sunday30 30 29 31 31 Saturday 31 30 Update course

Inspectors course

Practical course

November June Saturday 1 Saturday Sunday 2 Sunday Tauranga 3 Queens Birthday Tauranga 4 Thames 5 Whitianga 6

West Auckland West Auckland

Saturday 7 Sunday 8 Saturday South Auckland 9 Sunday 10 South Auckland 11 Te Aroha Cromwell 12 Tokoroa Wanaka 13 Rotorua Queenstown 14 Rotorua Queenstown 15 Saturday 16 Sunday Saturday 17 Invercargill Sunday 18 Invercargill Invercargill 19 Gore Invercargill 20 Dunedin Christchurch 21 Dunedin 22 Saturday Christchurch 23 Sunday 24 Saturday 25 Sunday 26 27 Wellington 28 Lower Hutt 29 Saturday Lower Hutt 30 Sunday

Saturday

Managing the PRS

Places are available for WoF training now! Keep your inspectors up to date with the latest on the eVIRM including updates, interpretations and technical bulletins. WoF courses on this calendar are the only MTA courses that are recognised by NZTA. Now when you receive your Inspectors course confirmation, you will receive a 10 question pre-course test paper worth 20 percent of your overall grade. You must complete the test paper and email it through to the facilitator, malcolm.whinham@ mta.org.nz for marking prior to the course, then bring it along with you on the day for discussion. The overall pass mark of the course remains at 75 percent, so failure to complete the pre-course test will make it very hard to pass! If you have a laptop or a tablet available, bring it along to work on the eVIRM. Such devices are highly recommended to get the maximum value from the course, but are not compulsory at this stage. If you have any questions, contact Kylie Robinson on 04 381 8836 or email kylie.robinson@mta.org.nz.

50 â&#x20AC;˘

radiator August 2013


INDUSTRY TRAINING

Qualifications Review Update

Literacy support sparks Danual's success When Danual Keig began training as an automotive apprentice with Johnston Ebbett Holden, the last thing he expected was to be awarded Employee of the Year 2012 at the Wellington branch. In fact, when he joined the company, his expectations were well below his potential, however his employer and MITO saw much more in Danual. They organised the literacy and numeracy support he needed to further his learning and now Danual attends two tutorial sessions every week with a tutor from Literacy Aotearoa. "At first, I thought I was taking it in but I soon realised I didn’t fully understand the material. Working with the tutor has given me a boost and now things are starting to spark,” says Danual. MITO’s local Industry Training Advisor, James Allen, also supports Danual through regular mentoring, goal setting and reviewing his progress with his supervisor. Danual is grateful for the opportunities MITO and Johnston Ebbett Holden have given him. He is making steady progress towards completing a National Certificate in Motor Industry (Automotive Electrical and Mechanical Engineering) Light Vehicle (Level 3). Danual says he enjoys the technical side of his work, investigating problems and working out how to fix them at the source. He also says his family are pleased with his success and are very supportive of his career choice. David Brown, After-Sales Manager at Johnston Ebbett Holden, says the company employs people who have a passion for what they do. "You can learn the technical side of it and the paperwork side but if you've got some drive and passion the rest is easy. Danual is an apprentice who has been outstanding in the workplace." Contact MITO for further information on literacy and numeracy support.

www.mito.org.nz

51 •

radiator August 2013

MITO has recently met with a technical working group to develop new collision repair qualifications. MITO begins consultation on these qualifications this month with the goal of submitting them to New Zealand Qualifications Authority (NZQA) in September 2013. All qualifications at Levels 1 to 6 on the New Zealand Qualifications Framework are being reviewed as part of the Targeted Review of Qualifications. Last year MITO began a comprehensive review of the 93 automotive qualifications, aiming to reduce the number of qualifications and clarify the career and educational pathways for the industry. In December 2012 MITO submitted an application for approval to develop a concise suite of automotive qualifications to NZQA. Since then, MITO have received further industry feedback and advice on the proposed qualifications. The Governance Group for the qualification review reconvened in June 2013 to review this feedback and agreed more specialist trades, such as automotive electrical, automotive heavy and diesel fuel injection, would benefit from further consultation. MITO will also take this opportunity to clarify career and educational pathways for these sectors Qualifications for the light and heavy vehicle sectors will undergo further development. MITO is bringing together technical working groups to focus on the more specialist areas. They intend to undertake broader industry consultation in September 2013. “We are excited to be working with industry to ensure we have a suite of sustainable, strategic and relevant qualifications. This is a significant project and industry input is essential,” says Janet Lane, MITO Chief Executive. If you would like to be added to MITO’s stakeholder contact list, or if you have any questions about the review, please email samantha.mcnaughton@mito.org.nz


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Tiny Ford turbocharged engine named world’s best – for the second year in a row

A tiny 1.0-litre, super-efficient engine described as a “masterpiece” has won the International Engine of the Year Award for the second year running. Ford’s 999cc turbo-charged, direct-injection, threecylinder EcoBoost engine achieved the highest score in the 15-year history of the industry awards, presented in Stuttgart in June. The voting panel consisted of 87 of the world’s most respected and popular motoring journalists from 35 countries. “Who'd have believed it? A 1.0-litre engine that has it all. It’s powerful, fuel efficient, clean and lightweight,” Peter Lyon, U.K. juror and freelance journalist said. “This is a masterpiece.” Ford vice president, Global Powertrain Joe Bakaj said this type of true breakthrough was rare in technology as mature as the internal combustion engine. “But that is exactly what the team accomplished with this engine. You have to drive it to believe a small threecylinder engine can deliver such performance and fuel economy,” he said. Ford plans to double production of the 1.0-litre EcoBoost at its upgraded engine plant in Cologne, Germany from mid-August in order to meet demand. In Europe, the 1.0-litre EcoBoost is already used in Fiesta, B-MAX, Focus, C-MAX and Grand C-MAX models. The automaker will use it in new models including its Transit Connect, Transit Courier, Tourneo Connect, Tourneo Courier, Mondeo and EcoSport throughout the world – but it is not yet sold in New Zealand. Ford of Europe plans to triple annual production of vehicles equipped with fuel-efficient EcoBoost petrol engines to approximately 480,000 by 2015, with more than 300,000 of those equipped with the 1.0-litre model. Other companies were also recognised for their automotive achievements: Ferrari won Best Performance Engine and Best Engine in the Above 4-litre category for its 6.3-litre V12, Fiat won the Green Engine Award for its 875cc two-cylinder turbo compressed natural gas engine, and Volkswagen won Best New Engine for its 1.4 TSI ACT engine.

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INDUSTRY NEWS Women's World Car of the Year Family Car:

1st - 2nd - 3rd -

Luxury Car:

1st - Range Rover 2nd - Mercedes Benz SL550 3rd - BMW 6 Series

Sports Car:

1st - 2nd - 3rd -

Porsche Boxster S Audi RS5 Toyota 86/Subaru BRZ

SUV:

1st - 2nd - 3rd -

Mazda CX5 Hyundai Sante Fe Nissan Pathfinder

Economy Car:

1st - 2nd - 3rd -

Ford Fiesta 1.0l Eco-Boost Kia Forte Toyota Prius

Audi Allroad Volkswagen Golf BMW 3 Series

This year judges were asked to vote for SUVs in a separate category. The Mazda CX5 was the narrow winner over the Hyundai Sante Fe. And in a purely fun category judges were asked to nominate their Dream Car. This was won by the Aston Martin Vanquish, just nudging out the Jaguar F-type. The awards are audited from the Auckland, New Zealand, office of international accountants, Grant Thornton. Commenting on the win, Craig Von Essen, Product and Communications Manager for Ford Motor Company, Asia-Pacific and Africa, said the company was 'thrilled' to receive not only the economy car category award but the overall supreme award. Chief Judge, Sandy Myhre of New Zealand, said the judging categories changed for 2013 and the three-tier voting system makes it hard for any car to be selected as a category finalist, let alone winning. Judges supply their own short list from 2013 model year cars they've tested. From there a short list is formed to determine the finalists and from the finalist list judges choose their supreme winner and the podium finishers. She said the Women's World Car of the Year awards are designed primarily to reflect the preferences of women buyers through the ballot box of women motoring writers from around the world and points out that while some of the judging criteria remains consistent throughout, there are variables. “The Family Car category, for instance, includes child-friendliness, storage space and value-for-money and individually these aren't always appropriate on which to judge a sports car for example. It's what makes these awards unique, quite apart from the fact there is no other international motoring award in the world which is voted for by women and with women in mind.” Commenting on some of the reasons for their selection UK judge, Victoria MacMillan Bell, says Ford's styling gets better and better. “The Fiesta has such a high-end look and feel to it. Pair this with the multi award-winning 1.0 litre EcoBoost engine achieving range figures and performance never before seen and this very stylish pocket rocket wins in every category, with bells on.” Charlene Clarke from South Africa notes that her country is a price-sensitive market both in terms of purchase price and running costs. “But South Africans adore brands they know and trust. As such the Ford Fiesta, specifically with its EcoBoost engine, is already finding massive favour with motorists in this market". The presentation of the trophies and certificates will this year take place in London at the beginning of October.


motorsport

Pikes Peak International Hill Climb 2013 The Team APEV with Monster Sports Team Celebrates Victory! The Team APEV with Monster Sports team participated in the final race of the Pikes Peak International Hill Climb 2013 held in America on June 30 with an electric vehicle (EV), and cruised to victory in the Electric Class. NTN Corporation (hereafter, NTN) provided bearings and other products for the Team APEV with Monster Sports team race vehicle, with Chairman Yasunobu Suzuki acting as the leading supporter of the project team. Nobuhiro Tajima, Chairman/CEO of Tajima Motor Corporation Co., Ltd. and winner of the race six years in a row with gasolinepowered vehicles, participated in an EV for the first time last year and started the project. The vehicle prepared for this year's race, the 2013 Monster Sport E-RUNNER Pikes Peak Special, is based on last year's model, with improvements made to all aspects of the vehicle, coupled with better reliability and a lighter weight. NTN provided its main products for the vehicle, including wheel bearings (hub bearings), CVJs, and transmission

bearings, contributing to increases in the vehicle's performance. Chairman Suzuki, the leading supporter of the team, congratulated the victory, stating that “we have provided our full support for this project, as it was not only about winning, but also to give children, the elderly, and those in areas affected by the recent earthquake with vision, courage and confidence. I feel so proud as this win has clearly achieved these objectives, as well as demonstrating the superiority and environmental-friendliness of EVs.”

approximately 20 km of mountainous roads running from a starting altitude of 2,862m to the finish line at 4,301m. The race is considered one of the most gruelling in the world, as the course consists of steep gradients and 156 turns weaving through mountains, in tough conditions including thin air and unpredictable weather. Courtesy NTN News

The Pikes Peak International Hill Climb is held in the Pikes Peak Region in the state of Colorado, America, and is a competition with a long tradition and history, with this year marking the 90th time it has been organised. Participants compete against the clock over

Need some help with your assets and liabilities? Come to our HR and Cashflow/Profitability seminars: • Navigating HR – the three main signposts to watch out for (Kerryn Foote, MTA) • Cashflow/Profitability (Kenina Court, Crowe Horwath)

www.mta.org.nz/getaway2013 54 •

radiator August 2013


manufacturing news

GM’s first half sales increase No confirmation yet that they hold the lead General Motors it seems is not likely to relinquish its top spot in automotive sales without a fight. GM announced recently that sales increased by almost 4 percent in the first six months of the year as strong demand in the United States and China offset declining sales in Europe. GM sold more than 4.85 million cars and light trucks in the first half of 2013 as demand rose at least 7 percent in each of its two largest regions - International Operations, which includes China, and North America. Foundation brand Chevrolet, which has just celebrated its own 100 years of its famous ‘bowtie’ logo led the way increasing global volume 1.4 percent to almost 2.48 million vehicles. The results kept GM ahead of Volkswagen in the race for industry leadership with VW reporting that its six-month sales rose 5.5 percent to 4.7 million vehicles. Toyota, which sold the most cars globally, last year, had not released its first-half global sales figures, at the time of going to print. In 2012, Toyota regained the title of world's largest automaker from GM; their sales of 9.75 million units surpassed GM’s 9.28 million units and VW’s 9.07 million units. Toyota had held the global sales crown from 2008 through 2010 but fell to third place in 2011 following negative publicity after a U.S. recall crisis and a disrupted supply chain following an earthquake in Japan and floods in Thailand.

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MTA Member Update news in brief Between 27 June and 11 July, MTA’s Member Update newsletter, emailed to all subscribed members, covered the following topics: There has been a recent increase in the number of complaints over incorrect odometer readings on both imported and NZ new vehicles. To avoid this situation, remember to get a Vehicle Information Report (VIR) on every vehicle you trade; it’ll bring up any flags as to odometer inaccuracy or a suspicious history. Vehicle owners can now contact distributors in their countries of origin and determine the accuracy of the odometer. This can give them recourse against you for up to six years after the sale if it is found to be inaccurate. If you find yourself in this position, contact the Mediation Centre on 0508 682 633. The reluctance of New Zealanders to dump older, uneconomic cars is contributing to reduced scrappage rates, which in turn contributes to an increase in the size of the national car fleet. Read the full story at http://www.mta.org.nz/ scrappage. WoF training dates are available now. To see what courses are on and to reserve your spot, go to www.mta.org.nz/ trainingcalendar.

Eight courses are scheduled for OEX air conditioning training in Auckland and Christchurch, from 30 August until 9 September 2013. These popular courses are presented only once a year by Australian trainer Grant Hand. For more information call 0800 445 889. The Environmental Protection Authority has developed a multimedia package to help employers who own or manage small industrial businesses understand what they need to do to increase site safety with regards to chemicals and toxic materials, and comply with the rules for using and storing these substances. Find out more, and order your free Toolbox, at www.hazardoussubstances.govt.nz. If you are paying minimum wage to employees in KiwiSaver, you will need to ensure that the employer KiwiSaver contribution is being paid  on top of their wages. A recent Employment Court decision in Faitala v Terranova Homes and Care Ltd determined that taking a total remuneration approach  by deducting the employer contribution from the employee’s wages would contravene

the Minimum Wage Act. If you have any questions regarding this, phone Kerryn Foote on 04 381 8841. Importers of vehicles from Australia will now need to provide a Personal Property Security Register (PPSR) search at border inspection to ensure the vehicle is not a write-off. This new documentation will help stop written-off or flood damaged vehicles entering our market from Australia. See www.autotalk.co.nz for more information. The NZTA administration fee for the border inspection of used imported vehicles will reduce from the existing $17.78 plus GST to $5.50 plus GST from 1 September 2013. An increase in the number of imported vehicles means there is now a surplus of money in this fund. NZTA plans to invest this into improving the functionality of the border inspection portal. The project is expected to get underway later this year and will be completed during 2014. For further information, go to http://www.nzta.govt. nz/about/media/releases/2675/news. html.

Be Assured, you can now be insured with Crombie Lockwood

Whether you’re a Repairer, Dealer or Service Station your local Crombie Lockwood broker will call on you personally, to match your needs for cover. Think of it as your insurance WOF. Your Business Manager will tell you all about it next time you catch up.

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radiator August 2013


PROTECTS UP TO 3x MORE EFFECTIVELY*

To find out how Shell Lubricants can design solutions to meet your needs, contact Orica Chemicals – New Zealand’s Shell Lubricants Distributor on 0800 673 375 or visit us at www.orica.co.nz.

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radiator August 2013

*in tests against an API SG/CD mineral oil.


diagnostic solutions

Herbert Leijen - AECS

Getting the most out of your ATS Scope:

Analysing SAE J1939 Truck and Tractor live data with the ATS scope.

WHAT IS J1939? J1939 is a CAN communication protocol defined by the Society of Automotive Engineers (SAE). The SAE J1939 protocol defines the recommended practice for a Serial Control and Communication Vehicle Network applicable to medium and heavy duty diesel systems. This is not limited to trucks and busses but also applies to construction and agricultural equipment as well as stationary power systems. Learning how to use this protocol in combination with your ATS scope will expand your target business market! The protocol description defines the bit rate (AECS Scan1 training), the identifier bytes within the communication and the gain and offset used to convert the raw HEX value to a human readable term. The engineers at TiePie have built all this information into the Multichannel software under the IOs in the tool ribbon.

Figure 1. Screen shot of part of the J1939 descriptors

WHAT IS COVERED? The following screen shot shows some of the information that is covered by the J1939 protocol. The software allows you to select the IDs/datalines that you want to listen to. Similarities can be drawn between this scope function and a scantool, but, a scantool builds a question and answer type communication with the specific ECU from which you want to read live data lines. As well as during starting, this system listens in a parallel fashion to all communications between all ECUs connected to the particular CAN bus that you have your scope connected to. The data that you are reading will not be subject to the ECU priority delays commonly experienced with scan tools. The downside of this is that you will not be able to read “live data” values that are inherent only to one ECU. As communication technology increases in speed and complexity and the costs and size of ECUs reduce, you will find more small ECUs in vehicles, performing dedicated tasks. And, they will all be connected via a CAN data bus to multiple other small dedicated ECUs. For example, the J1939 protocol contains more than 40 lines of data related to just the Turbo control. Information such as Variable Geometry Turbo actuator control is now controlled autonomously by a separate ECU mounted on the Turbo as on this late model Nissan Turbo.

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radiator August 2013

Figure 2: Late model Nissan turbo.

The J1939 protocol covers Turbo Actuator Position as well as Turbo Charger Actuator Control Command, which allows you to measure the Duty Cycle (control command) and the Position (Actuator Position). There are no control motor or position sensor wires to connect to on this stand-alone VNT controller, which begs the question, how, for example, would you measure and diagnose if this unit is moving freely as intended?


The J1939 protocol also covers non-engine related data such as Joystick_X-Axis_ Position, Transmission_Requested_Gear_ Feedback, Front_PTO_Output_Shaft_ Speed_Set_Point_ Command, just to name a few. The ATS5000 scope is recognised and sold in Scandinavia as the Volvo Dealer tool, so the engineers at TiePie have developed the J1939 protocol with some additional Volvo specific data lines relating particularly to Volvo HD Hybrid Vehicles.

HOW TO. Those that are familiar with the ATS scope software will have been exposed to the IO block list in the tool ribbon on the left hand side of the oscilloscope screen.

When you start measuring, the scope will automatically analyse the data. The data lines can be dragged into a meter for a digital representation of the data or they can be dragged into the scope screen for an analogue representation of the data. Figure 5 shows the final setup of the oscilloscope with analogue and graphical representation of the Fuel_Usage data lines.

WHAT DO YOU NEED? Existing ATS5000, ATS 500XM or ATS5004 owners with ATIS version 5.04 will not need anything extra as the J1939 protocol is already included in the ATS software. If you do own an ATS5000 or ATS5004 scope but don’t have ATIS 5.04, please inquire about a software upgrade - note that an additional dongle may need to be purchased in order to activate the newer software version. For those that do not own an ATS scope, please inquire today!

Figure 3: ATS tool ribbon J1939 analyser.

Step 1: Create a CAN analyser block; in this block you will be able to set the mid-level and bitrate of the CAN communication. This is done by right-clicking on the block. As an example, if you are measuring CAN high signals, the mid-level should be set to 3.7 V on an ordinary CAN system. Step 2: Drag Ch1 into the CAN analyser block. This links the signals measured by channel one of the oscilloscope to the CAN analyser block. Step 3: Create a J1939 block and drag the CAN analyser into this block as shown in Figure 3. Step 4: Measure with Ch2 any sensor or actuator signal. You can now right click on the J1939 block to add outputs. The pop-up window shown in figure 1 will appear and you can select (by ticking the check box on the left-hand side of each data line) the data lines that you want to analyse. If you have not started measuring, the list will be empty because the “Only show observed IDs” check box is checked by default. If you start measuring, the list will populate itself with all the data lines that have been transmitted on the CAN during the measurement.

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radiator August 2013

Figure 4: some selected data lines.

Figure 5. Fuel usage dateline complete scope setup showing both meter and analogue representation of the data.

What tool besides the ATS scope offers such versatility? AECS Ltd can assist in the application of your equipment and diagnostics because this is not the future, it’s today’s technology and you need to get used to it.

For AECS Ltd Peter Leijen BE (Hons) Phone: 06 874 9077 • E-mail: peter@aecs.net • www.aecs.net


ALL FUELED UP

service station news by Liezel Jahnke

Brought to you

MTA Environmental and Fuel Services Manager

Keeping your staff safe Following a number of armed robberies and other security issues around the country, we thought it was timely to reiterate the importance of training your staff to be prepared for such incidents.

Managing the risk Any business handling cash or items such as liquor and cigarettes are at risk from armed robbery. It is essential that effective measures are in place to minimise the risk and the potential threat to the safety and well-being of staff and customers from the threat of armed robbery. All staff in such businesses must be conversant with how they should conduct themselves during an armed hold-up. The risk of robbery should be managed like any other business risk. The workplace should have clear, welldocumented policies and procedures for dealing with health and safety issues, setting out who is accountable for each element. Safety issues relating to the threat of armed robbery involve everyone. It is a management responsibility to ensure that the right policies and procedures are in place, but it is a general responsibility to see that the policies and procedures operate effectively for that worksite, and that everyone accepts responsibility for carrying them out. Wherever practicable, staff should be given the opportunity to be involved in developing and reviewing policies and procedures in accordance with these guidelines.

What staff need to know All staff involved in cash-handling should be trained in what to expect in the event of a robbery, including: • what reactions are likely to occur • what to do if they are victims or witnesses of an armed robbery • what actions to take in notifying police • preserving the scene • to know in advance the responsibilities of each staff member, should a robbery occur • how to minimise the risk to personal safety.

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Staff should be trained to: • follow workplace procedures • keep calm and make no sudden movements • do what the offender demands • memorise as many details about the offender as possible, as well as the method and direction of the escape. Each member of staff will experience a robbery differently and will cope with it differently. Staff perception of the risk to themselves or others will be the main influence on the extent to which they become traumatised. Staff who experience a robbery may have a complex range of reactions which can affect not only their performance and morale at work, but also their home life and personal relationships. Their feelings about their employers, their workplace and their job can all be seriously affected. Those who are traumatised may be disillusioned if they feel their problems are not taken seriously, or if their employer gives them inadequate support. Some may look for transfers to other jobs or even want to leave altogether. Whether a weapon is real or not is irrelevant — the issue is whether or not they experience an incident which they consider is potentially life-threatening. The risk of reactions developing can be reduced if staff are adequately trained in security procedures and receive appropriate support immediately after the incident.

More information Further information and guidelines are available from the Government’s health and safety website, visit www.osh.govt.nz and search for ‘armed robbery’.


Managing fuel thefts and unable to pay incidents With fuel prices around record levels again, service stations often experience an increased number of drive away thefts or incidents of customers not able to pay for fuel. It is important to know how to deal with these different situations or even better, how to prevent them from occurring. To assist with this instance, MTA have two forms available: an unable to pay incident form (to complete for your own records with all relevant information) and an acknowledgement of debt form (for the customer to agree to settle the debt). These are available to download from the MTA website at www.mta.org. nz/fuelthefts. If a customer is unable to pay for fuel, then you should make sure that you get the details of vehicle, owner/driver, contact address and telephone numbers. Make sure that you verify those details against the driver’s licence or passport. These details could also be verified by checking the telephone book or white pages on the internet. If this is not an option, if you have the facilities, you can remove the fuel from the vehicle and inform the police. Using pre-pay systems or providing at least some form of forecourt service are both effective ways to manage the risk of fuel theft. Pre-pay will also help to ensure customers who can’t pay don’t pump fuel in the first place.

Drive away theft Staff vigilance or a presence on the forecourt is a critical part of deterring or reacting to thefts. To warn potential thieves and highlight your site’s vigilance MTA has pump stickers available (product code 1054, $2.50 each). In some regions building relationships with local police has helped to make drive away fuel theft a priority for police action. One important point is that once you engage with the customer to try and recover payment for the fuel in any way, such as after their card was declined or if they agree to the debt, it is no longer considered a theft, the incident becomes a civil matter and will likely be of little interest to the police.

The heart of your forecourt is here

Unable to pay incidents MTA has an ‘Unable to Pay’ pad (product code 263, $1.99 pad of 50) available that outlines to customers in this situation their obligations as well as the actions you will take. There could however be a genuine reason why they cannot pay, and you may be prepared to offer them the chance to pay off their debt (ie, short term credit).

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radiator August 2013


ALL FUELED UP

UK: Card fees pushing rural petrol stations 'to the wall' Rural petrol stations face being driven out of business by a steep increase in the cost of processing credit card payments, the industry warned last night. The Petrol Retailers Association said that a rise in the number of 'Premium' credit cards on the market was piling pressure on smaller garages who are already struggling to cope with competition from supermarkets. Premium credit cards - those carrying an annual charge but offering benefits and reward points charge petrol retailers more than 2 percent of the total amount spent by a motorist in processing fees. For a tank of diesel this can cost the forecourt nearly £3 a tank. PRA chief Brian Madderson said petrol retailers were lucky to make as much as £3 in profit from each tank they sell. He said ministers needed to intervene, and cap the amount "greedy" banks and card issuers can charge. Madderson added: "More than 60 percent of the price motorists pay is tax, but the credit card fee covers the whole amount. Why should card providers benefit from that? We should have a system similar to Germany where they have capped the total a card provider can pocket." He added: "These penal charges for card payments will cause serious issues for both independent retailers and their customers." There are just 2,000 rural petrol stations left in the UK, down from 6,000 at the peak. There are also fewer petrol forecourts dotted around the country than at any point since the Titanic as more motorists flock to supermarkets to fill up. The PRA urged the Treasury to investigate card payments last month, condemning a lack of regulation on the sector. Mr Madderson said the Office of Fair Trading (OFT) had also been asked to investigate the charges. The OFT has already investigated, and cleared, supermarkets and oil giants of any wrongdoing on petrol pricing, insisting in January that the market was "working well". Source: petrolplaza.com

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Australia: Fuel theft up 150 percent in Queensland, 76 percent in NSW Alarming crime statistics reveal that fuel theft from service station “drive-offs” has risen 150 percent in Queensland over the last two years. In fact, drive-offs have also risen by varying amounts in New South Wales, Victoria, South Australia and the Australian Capital Territory. But according to a News Limited report, it’s Queensland’s southeast where the crime is spiralling out of control. Drive-off crimes in Queensland are expected to reach 15,000 state-wide this financial year, compared to 11,800 in 2011-12 and 6,000 in 2010-11. To combat rising fuel offences, Australian state governments, police, service station operators and fuel companies have implemented or are considering a range of solutions. Among the solutions are pre-pay policies, funding universities to design more ‘crime-proof’ technology, and forcing customers to look at CCTV cameras before authorising bowsers. Twenty service stations in south-east Queensland have been trialling the CCTV solution since March, and early results appear positive. Elsewhere in Australia, NSW has seen a 76 percent increase in driveoffs, when comparing its worst month – October 2012 – to the same month in 2010. South Australian figures have been creeping up, with a five percent rise in 2011-12 compared to 2010-11, and just a four percent rise compared to 2009-10. Despite the small changes, fuel theft in South Australia is at an all-time high. The ACT is expecting a 50 percent increase in drive-offs for 2012-13 compared to last year, although 2010-11 was actually worse than 2011-12. Victoria has seen driveoffs spike by 37 percent over the last two years, but the worst year for Victoria so far was 2005-06. No figures are available for Tasmania, Western Australia or the Northern Territory. Service Station Association’s Colin Long believed that the increase in drive-offs was a reaction to tough economic times, with more people willing to take a chance rather than paying for fuel. "It's a brazen thing,'' Mr Long told News Ltd. "People will try it if they are desperate, for instance if they are out of work, and they are getting away with it.'' Service stations are reportedly keen to avoid a prepaid policy, believing that it reduces in-store purchases and may in fact, create upward pressure on fuel prices. Stolen number-plates are often used in drive-off crimes, and tamperresistant screws have been distributed for free during community awareness campaigns in several areas of NSW in an effort to reduce number-plate theft. But it appears number-plate recognition cameras at service stations could be the way of the future. The cameras can recognise repeat offenders or stolen plates upon entry and therefore refuse service. The number-plate recognition system can also issue invoices by mail to vehicle operators when their vehicle drives-off without paying, similar to electronic tolling used on motorways. Source: themotorreport.com.au

Phone: Aaron Brooker 04 381 8823 email: aaron.brooker@mta.org.nz

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How Pablo Picasso Established Value

member benefits Matt Chote

MTA Member Benefits Manager Ph: 04 381 8842 matthew.chote@mta.org.nz

The price objection invariably comes up when talking with staff and business owners alike. Whenever you ask this question, "What are the biggest challenges you face in growing your business?" The answer almost always contains the price objection. Is this how you feel? Do you find it difficult and aggravating to defend your price on a daily basis? There is a better way. Why defend your price when you can explain your value? But first, let's see how Pablo Picasso dealt with the price objection when it was raised. A woman was strolling along a Paris street when she spotted Picasso sketching near a sidewalk cafe. The woman asked Picasso if he might sketch her and charge her accordingly. Picasso obliged. In just minutes, there she was: an original Picasso. "And what do I owe you?" she asked. "Five thousand francs," he answered. "But it only took you three minutes," she politely reminded him.

"No," Picasso said, "It took me all my life." He dramatically established his value.

Know Your Business – Intimately o Write down exactly what your business does. What products and/or services do you offer? Who is your customer (a consumer? another business?) What does your customer look like (age, gender, education, income)?

o Describe what the customer would experience without using your product or service. Identify negative consequences of going without your product or service.

Know Your Competition o Compare your business to the competition. Are your prices

higher, lower or the same? Are you comparing apples to apples when you consider your business versus your competitors or does something different make it an apples-tooranges comparison?

o List the differences between your business, its products and

services, and the competitors' products and services. Do you offer something they don't? Do they do something you don't?

Differentiate Yourself From Your Competitors o Identify ways you can differentiate your business and its

products or services from the competition. Make it stand out as better than your competitors – other than price. List ways to add value to your product or service.

o Realise that being the cheapest does not give your

What are you worth?

Have you ever thought about that? What's your time worth? What is your experience and ability worth to a potential customer? It seems to me that too often a price is put on a product. And this price is compared to a competitor's price. That's pure nonsense! That's like Picasso being compared to a young painter in Paris. Each painter has a sketch in pencil on paper. I'm sure a young painter wouldn't consider charging five thousand francs for a sketch. As a skilled, qualified and experienced professional you count and have value. Your ideas, creativity, and imagination count too. It's up to you to establish your value, and in many cases, the higher the better. When you start thinking like Pablo Picasso, you could sell more and start selling more profitably. Selling value is easy to say and hard to do until you learn exactly how to do it. The secret is in the preparation.

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competition the upper hand, nor is being the cheapest your business goal.

o Articulate in writing your business goal – or tag line – as it

relates to your customer. If you don't have a business goal, develop one ("My business will be the best ______ or the fastest _______ or have the largest selection of _______").

o Advertise and promote your product or service focusing on your differentiating factor(s).

Talk the Talk o Practice explaining the positive differences between your

products or services and those of your competitor (whose price may be lower). Develop ways to demonstrate to the customer that he is getting something from your business that the competition doesn't offer at that lower price, such as free delivery and set up or 24-hour turnaround time.

o Take every opportunity to explain to real customers the benefits of your products and services.

Source: Jim Meisenheimer


enviro news Liezel Jahnke Environmental & Fuel Services Manager Ph: 04 381 8843 liezel.jahnke@mta.org.nz

Toyota Top Global Green Brand for Third Year Toyota has been named the Best Global Green Brand for the third year in a row. Toyota New Zealand’s environmental initiatives are part of the brand’s global commitment to sustainability. More than 10,000 consumers around the world recognised the company’s commitment to sustainable environmental leadership, according to global brand consultancy Interbrand’s Best Global Green Brands report. The report matches market perception of a brand’s green credentials with what it actually does to help protect the environment. Toyota was recognised for their development of innovative hybrid vehicles like the Prius, as well as ongoing efforts to reduce its greenhouse gas emissions and water and energy consumption. More than 5.22 million Toyota and Lexus hybrid vehicles are driven worldwide, with new hybrid models being released continually. The global popularity of Toyota hybrids, especially in Asia, means CO2 released into the atmosphere is 35 million tonnes less than it would be if those hybrid drivers drove conventional gasoline vehicles of a similar size.

Go Green Toyota New Zealand Corporate Assistant General Manager, Mark Young said “Here in New Zealand, Toyota is committed to sustainability on a local level too. We are constantly looking at ways we can do our part.” “For example, we were the first New Zealand motor company with externally verified carbon emissions measurement (CEMARS certification) and in Thames we have the first used vehicle plant in the world with ISO 14001 certification.” “We have consolidated shipping and transport routes for vehicles to reduce fuel use and emissions, and we have engaged our staff in a project called Planet Forward to embed sustainability across the entire company,” he said. New Zealand customers can choose from 14 Toyota and Lexus hybrid models including the Camry Hybrid, Prius, Prius c and Prius v. In addition all Toyota dealers in New Zealand have Enviro-mark certification. Source: Celsias.co.nz

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radiator August 2013

Fuel cell cars back in the limelight as GM and Honda team up to attack costs Less than a decade ago, global automakers touted hydrogen fuel cell vehicles as the best way to reduce oil dependency and clean up the environment. But talk of fuel cells seemed to subside in recent years as other technologies like hybrids, battery-electric vehicles and even ethanol-powered cars grabbed the attention of consumers and government leaders handing out subsidies. The two biggest hindrances to fuel cells were the costs associated with storing hydrogen on board the vehicle and the lack of hydrogen refueling stations. Plug-in cars, by comparison, are cheaper (although still too expensive for the mass market) and the charging infrastructure is building. General Motors and Honda say they never stopped working on fuel cell development, however, and now the two carmakers, with 1,200 patents between them, are teaming up to tackle these challenges and try to speed the adoption of fuel cell vehicles by 2020. “This collaboration builds upon Honda and GM’s strengths as leaders in hydrogen fuel cell technology,” said Dan Akerson, GM chairman and CEO. “We are convinced this is the best way to develop this important technology, which has the potential to help reduce the dependence on petroleum and establish sustainable mobility.” Takanobu Ito, president and chief executive of Honda said: “Among all zero CO2 emission technologies, fuel cell electric vehicles have a definite advantage with range and refueling time that is as good as conventional gasoline cars. Honda and GM are eager to accelerate the market penetration of this ultimate clean mobility technology, and I am excited to form this collaboration to fuse our leading fuel cell technologies and create an advanced system that will be both more capable and more affordable.” By collaborating on development, GM and Honda, already the leaders in fuel cell research, believe they can reduce costs more quickly by sharing expertise, economies of scale and suppliers. “We’re talking about a complete sharing of all our respective intellectual properties on the subject,” said Girsky. A fuel cell vehicle creates electricity from a chemical reaction between hydrogen and oxygen in the car’s fuel-cell stack. The only tailpipe emission is water vapour. But development costs are high because of the extensive use of platinum as a catalyst and the complexity of onboard storage of hydrogen, which requires expensive, carbon fiber storage tanks. “Two companies can do more together than the simple sum of our individual efforts,” said Iwamura. “GM’s knowledge of chemical reaction and advanced material is class leading,” he said. “At Honda, we’re confident in our expertise in the structural design and advanced production process technologies of the fuel cell. With GM and Honda sharing our technical expertise… we believe we can achieve the world’s strongest partnership in the area of fuel cell technology.” The two companies will also work together with governments and other stakeholders to try to jump-start a new hydrogen refueling infrastructure, which he said is critical for the long-term viability and consumer acceptance of fuel cell vehicles. The deal is the latest in a string of alliances created to share the cost of


developing fuel cell vehicles. Toyota Motor and BMW are working together, as are Daimler AG, Ford Motor and Nissan Motor. GM and Honda are considered pioneers, ranking first and second in the number of fuel cell patents. Both have been testing fuel cell vehicles on the roads for years. GM’s Project Driveway program, launched in 2007, has accumulated nearly 3 million miles of real-world driving in a fleet of 119 hydrogenpowered vehicles, more than any other automaker. Honda began leasing of the Honda FCX in 2002 and has deployed 85 units in the U.S. and Japan, including its successor, the FCX Clarity, which was named the 2009 World Green Car. Honda has delivered these vehicles to the hands of customers in the U.S. and collected valuable data concerning real-world use of fuel cell electric vehicles. As already announced, Honda plans to launch the successor of FCX Clarity in Japan and the United States in 2015, and then in Europe. GM will announce its fuel cell production plans at a later date. Industry experts say fuel cell technology addresses many of the major challenges facing automobiles today – petroleum dependency, emissions, efficiency, range and refueling times. They can operate on renewable hydrogen made from sources like wind and biomass. The only emission from fuel cell vehicles is water vapour. The carmakers said fuel cell vehicles can have up to 400 miles driving range, can be refueled in as little as three minutes, and the propulsion technology can be used on small, medium, and large vehicles. Source: forbes.com

Consumers switching brands for sustainability

Companies that behave sustainably can expect more customers, says the Sustainable Business Council (SBC). A nationwide survey conducted for the SBC showed significant opportunities for companies that compete not only on price but also on environmental and social factors. The Business and Consumer Behaviour 2013 survey conducted for the SBC and Fairfax Media revealed two thirds of consumers would switch brands if their regular brand or service provider was having a bad effect on the environment, people or society, or behaving unethically.

The survey showed that in the last year 23 percent of consumers did switch for those reasons. “This strong sentiment by consumers is extremely good news for New Zealand companies that undertake sustainable business practice,” said Penny Nelson, SBC Executive Director. “It’s a signal to all companies that sustainability – environmental, social and financial – is critical for success.” The survey indicated around 53 percent of organisations are thought to behave sustainably (looking after profits as well as the environment and people), a figure that has dropped slightly over recent surveys. Penny Nelson says companies can gain significant opportunities from sustainable practice and face risks from ignoring it. The Business and Consumer Behaviour 2013 survey is available on www. sbc.org.nz

Productivity and Efficiency

Inventory Control Profitability

Real Time Workflow Data Capture Customer Relationships

Connect and Control systems... ...at your fingertips The leader in specialist automotive software

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SAM Computer Systems P: (09) 583 2455 F: (09) 583 2457

E: info@sam.co.nz

www.sam.co.nz


I.T. techtalk Fred Alvrez

IE10

(not a new model Hyundai!)

You may not have noticed, but if you use Windows 7 on your computer then it’s likely that Windows Update automatically upgraded your internet browser to IE10 recently. That first paragraph won’t make much sense to many of you, but you need to know what it means – it may impact on some websites that you use, and you may not be sure if it’s you or just a ‘computer thing’.

IE10 101

IE10 is the short name for Internet Explorer 10. Internet Explorer is the program (called a browser) you probably use to go to websites. I say probably because there are other browsers out there like Firefox, Chrome and Safari. For this article, we are sticking to Internet Explorer. Some of you may know it by its nontechnical name of “the blue E” which many ‘normal’ people call it by. I’ll stick to IE10.

The Bad News

Why a whole article on this? As mentioned, there are some major changes with IE10, and you may find when you go to a certain website, that it either doesn’t look like it used to (which is ok) or some parts of it just don’t work at all (which isn’t ok). This can be a real issue when it’s a website that you regularly log in to, to make purchases, or view parts lists etc. It can really kill your day if you just can’t

use the website as you should be able to, or have to use another computer (say with Windows XP) because it has an older version of IE on it.

The Good News

All is not lost – I can tell you a trick that may just help you. Let’s say you go to a website, you are using Windows 7 and you automatically got upgraded to IE10 (because that’s what Windows does). The website looks funny and you can’t use it. Here’s what to do: While you are on the website’s home page, look up at the top-right hand corner of IE10, right next to the magnifying glass and refresh button. If you can see an icon that looks like a piece of paper with a break through it, then the website you are on has a problem with IE10. To fix the issue, just click on the broken paper. It will turn blue and then IE10 will treat the website differently – and hopefully it will work for you. This is called Compatibility Mode – it’s a way of making a website appear to work properly on IE10. That’s all you have to do! IE8 and IE9 also have a Compatibility Mode setting, but it’s even more important and has more impact in IE10 – see below.

You shall not Upgrade! (wrong) You may now be thinking that you will stop Windows updating to save any hassles and stay with IE8 or IE9 (surely you aren’t on IE7!). This isn’t wise. Some website developers now are changing the way they write websites to only support IE10 or better (yes, IE11 is out soon). So by staying on an old browser version you may find that even Compatibility Mode won’t save you. Not only that, and more importantly, hackers are always (and I mean 24/7 always) looking for holes in browsers they can exploit – the newer the version you are on, generally the safer you are.

I’m ok on XP, right? For those of you who are still using computers on Windows XP, you may wonder why you can’t upgrade to IE10. That’s because you can’t – it only works on Windows 7 or later (ditto IE9). You may even see this as a good thing as you won’t have those potential compatibility hassles that IE10 users may get. Not so. Not only is Windows XP not being supported from next April (see previous Radiator article) but since you can only upgrade as far as IE8, you are in danger of having your computer exploited by bugs and holes in IE8. You really need to look at upgrading your computer to Windows 7 as soon as you can, or buying a new one with Windows 7 (or 8) already installed.

Other Options

Compatibility issues - page icon is grey and broken

You can always look at using Firefox or Chrome as well as Internet Explorer. In fact, I still find some websites that just won’t work in IE but will in Chrome – and it works the other way around as well. The best part is browsers are free - it’s just a download. Many shall I say, earlier generational people, find it hard to change, and since the birth of the internet they have always used ‘the blue E’ and nothing else, and will not change. That’s fine – but be aware of these compatibility problems, otherwise it may drive you to despair. And remember, it will always go wrong when you really need it to work Right Now.

Compatibility Mode on - page icon is blue

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Lastly, if Hyundai bring out a new model called an IE10, I claim naming royalties. You read it here first!


Staff Profile Rebecca Watson MTA Finance Assistant What attracted you to the role? It sounded interesting, a bit of everything and a great step to get back into the workforce after being a stay at home mum. Once I got to meet the team at interview stage I thought they seemed like a great unit and MTA has proved that is the case.

What is your background and where have you come from? Background is a Chartered Accountant. Originally came from a dairy farm in Mid-Canterbury. Worked in the UK and met my Aussie husband there. Lived in Sydney for 10 years and finally got back to NZ with 4 children and a husband that just loves Wellington weather!

What would you like to achieve at MTA? Be an integral finance member. Enjoy the job and meet some great people throughout the MTA brand.

Describe yourself in one sentence. Always busy. Besides being a taxi for my children I have interests in the local Scouting Group and Football Clubs so always on the go, which can sometimes catch up with me! What is your motto in life? Try it, you may like it. I tell my kids to try everything thatâ&#x20AC;&#x2122;s on offer, and you never know you may just find something you are really passionate about.

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directory MTA Executive Team

STEPHEN MATTHEWS Chief Executive Officer

Board of Directors 2013 David Storey

Phone 04-381 8820 stephen.matthews@mta.org.nz

President

Auckland • 09 415 8569 president@mta.org.nz

Malcolm Davison Vice-President Auckland • 09 360 3200 vicepresident@mta.org.nz

JIM GIBBONS

Finance Director

Wellington • 04 384 9734 jim.gibbons@colmotor.co.nz

BOB BONIFACE Auckland • 09 636 5463 bob.boniface@xtra.co.nz

MARK DARROW

IAN STRONACH

GAVIN STILL

General Manager Marketing & Communications

General Manager Member Benefits

Phone 04-381 8801 ian.stronach@mta.org.nz

Phone 04-381 8822 gavin.still@mta.org.nz

Auckland • 021 888-858 mdarrow@pggwrightson.co.nz

Dave Harris Waikato/Thames Valley • 027 474 8900 dave@matamata.co.nz

JUDY LANGE Southland • 03-218 7149 judy@a1autoservices.co.nz

Richard Punter Hawkes Bay • 021-943 611 richard@stratix-management.com

Keith Webb Wellington • 04-478 2477 keith.webb@xtra.co.nz

MTA Business Managers NORTHERN REGION

DOUGAL MORRISON

KAETRIN STEPHENSON

Phone 04-381 8816 dougal.morrison@mta.org.nz

Phone 04-381 8807 kaetrin.stephenson@mta.org.nz

General Manager Advocacy & Training

Chief Financial Officer and Administration

Your Business Manager will provide you with access to market leading training, introductions to business specialists and mentors, and a range of discounts to ensure your business operates at its full potential. To take advantage of these benefits please contact your local manager or Gavin Still: 04 381 8822 or gavin.still@mta.org.nz

CENTRAL REGION

Auckland, Northland

Greater Auckland area

David Abbott

Peter Nicholson

(Regional Manager) PO Box 331369, Auckland 0740 Phone 09 488 0962 Mobile 0274 93 9942 Fax 09 488 0763 john.henderson@mta.org.nz

PO Box 9214, Newmarket Auckland 1149 Phone 09 271 1397 Mobile 0274-448 772 Fax 09 271 1397 david.abbott@mta.org.nz

Dealer/Service Station Specialist PO Box 331369, Auckland 0740 Phone 09 473 5975 Mobile 027 491 3907 Fax 09 473 5976 peter.nicholson@mta.org.nz

John Henderson

Auckland, Northland

SOUTHERN REGION

CHRISTINE LAMBIE Marlborough, Nelson, Canterbury, West Coast

PO Box 22 246, Christchurch 8142 Phone 03 379 6186 Mobile 0274 420 899 Fax 03 384 0373 christine.lambie@mta.org.nz

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RUSSELL LANE

MICHELLE FINDLATER

Phone 03 379 6185 Mobile 027 297 1722 Fax 03 384 0373 russell.lane@mta.org.nz

PO Box 8018, Glengarry Invercargill 9845 Phone 03 216 2682 Mobile 027 497 1568 Fax: 0800 000 695 michelle.findlater@mta.org.nz

Canterbury, Ashburton, South Canterbury, North Otago

radiator August 2013

Otago, Central Otago, South Otago, Gore, Southland

MICHAEL BRADLEY

FELICITY WILSON

PO Box 318, Feilding 4740 Phone 06 323 0522 Mobile 0274 402 617 Fax 06 323 0526 michael.bradley@mta.org.nz

PO Box 1003, New Plymouth 4340 Phone 06 753 0032 Mobile 027 220 5392 Fax 06 753 0034 felicity.wilson@mta.org.nz

Central/Southern Hawkes Bay, North/South Taranaki, Hawkes Bay, Feilding, Wanganui, Central Main Trunk, Manawatu, North Wairarapa. Taumarunui, Horowhenua,

IAN LAMONT

MARY-ANNE MARTIN

PO Box 9244, Wellington Phone 04 235 7380 Mobile 0274 430 289 Fax 0800 000 695 ian.lamont@mta.org.nz

PO Box 4475, Hamilton East 3247 Mobile 027 440 2618 Fax 0800 000 695 mary-anne.martin@mta.org.nz

Wairarapa, Wellington

Waikato, Waitomo


Branch Presidents

contacts

Northland

Marc Head marc@wscas.co.nz

09-433 9759

> Auto Air Conditioning, Heating & Ventilation Committee

Auckland

Stuart Wilson paptow@xtra.co.nz

09 -298 0608

Greater Waikato

Andrea Andrew andrea@probars.co.nz

07-847 2375

Tauranga

Sean Squires 07-544 0920 sean.squires@boppoly.ac.nz

Keith Webb (Board Rep) Wellington Quim Silva Auckland Michael Kelly Gore Dave Harwood Auckland Rodney Smith (Chair, Co-opted) Waikato Liezel Jahnke MTA Wellington Office

Bay of Plenty

Ross Birchall rosbir@clear.net.nz

Gisborne

Paul Corrin 06-867 6638 paul@cgmmotorcycles.co.nz

Wairoa

Stewart Halpin 06-838 6922 wairoamotorcycles@xtra.co.nz

David Storey (Board Rep) Auckland Anthony Allen (Chair) Tauranga Owen Woodman Horowhenua Matt Rogers Auckland Russell Keeler (Co-opted) Gore Garry Williams MTA Wellington Office

Hawkes Bay

Grant Lower stichautos@xtra.co.nz

> Collision Repair Committee

07-345 5442

06- 878 7700

Ctrl Hawkes Bay Paul Shanks 06-858 8086 pshanks@ruahinemotors.co.nz Taumarunui

Paul Rushbrooke 07-895 8110 hondafirsttaum@xtra.co.nz

North Taranaki

Kerrie Thomson-Booth 06-758 5451 fitz.aut.ltd.np@xtra.co.nz

South Taranaki Wanganui

Brett Stratton 06-278 5756 haweramufflers@xtra.co.nz Mike Johnston 06-345 8339 holdawaysltd@paradise.net.nz

Ctrl Main Trunk Manawatu & North Wairarapa

Colin Fredrickson 06-385 4151 horopito.motors@xtra.co.nz Peter Morgan 06-355 4460 mainstreetautos@xtra.co.nz

Wairarapa

Mike Eastwood 06-370 0161 mike@eastwoodmotorgroup.co.nz

Horowhenua

Ken Shugg 06-364 5198 k.a.shugg@clear.net.nz

Wellington

Phillip Saxton 04-939 4318 saxtonautos@paradise.net.nz

Marlborough

Anna McKenzie 03-578 4959 annatonymck@xtra.co.nz

Nelson

Paul Kelly pnkelly@clear.net.nz

03-970 0559

West Coast

Dave Larkin lbsc@xtra.co.nz

03-738 0029

Canterbury

Joris Sanders 03-366 3384 joris@leadingedgeautomotive.co.nz

Ashburton

David Stevens 03-308 6646 creekroadservice@gmail.com

South Canterbury Murray Kitchen mkskoda@xtra.co.nz

03-688 5922

North Otago

Peter Robinson ceo@nomg.co.nz

03-433 0135

Otago

Kevin Offen kevsgarage@xtra.co.nz

03-455 9094

Central Otago

Richard Smith 03-444 9365 cjsinclair.ranfurly@xtra.co.nz

South Otago

Wayne Eyles gwe@actrix.co.nz

Gore

Leslie Baxter 03-208 1234 leslie@carnabycars.co.nz

Southland

Terry McNaught 03-218 3051 highwayservices@xtra.co.nz

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radiator August 2013

03-418 1348

04 478 2477 09 376 6691 03 208 1050 09 443 8025 07 849 6906 04 381 8843

keith.webb@xtra.co.nz aucklandcity@coolcar.co.nz mickelly@esi.co.nz northshore@coolcar.co.nz sikaseeker@coolcar.co.nz liezel.jahnke@mta.org.nz

> Automotive Technology Committee

Bob Boniface (Board Rep) Auckland Andrew Purser (Chair) South Taranaki Barry Meuli North Taranaki Alan Berry Christchurch Neil Butterfield (Co-opted) Wellington Bob McCoy MTA Wellington Office

09 415 8569 07 549 0675 04 293 7651 09 917 9417 03 208 4240 04 381 8817

david@supershoppes.co.nz tonysauto@xtra.co.nz woodmanauto@xtra.co.nz matt.rogers@asrl.co.nz rdkeeler@xtra.co.nz garry.williams@mta.org.nz

09 636 5463 06 278 8233 06 758 4085 03 366 9537 04 237 5898 04 381 8837

bob@rabon.co.nz mr.fix@xtra.co.nz bjmeuli@xtra.co.nz alan@atomicpanel.co.nz neil@autocrash.co.nz bob.mccoy@mta.org.nz

03 218 7149 09 294 8159 07 345 5442 04 381 8843

judy@a1autoservices.co.nz craigm_386@hotmail.com ross@bmautomotive.co.nz liezel.jahnke@mta.org.nz

09 360 3200 04 802 8750 07 578 6017 04 587 0005 03 433 0135 04-381 8827

mdavison@giltrap.com hjacob@capitalcityford.co.nz mikef@farmerautovillage.co.nz matthewf@brendanfoot.co.nz ceo@nomg.co.nz tony.everett@mta.org.nz

> Environment Committee Judy Lange (Board Rep) Southland Craig Murray (Chair) Auckland Ross Birchall Bay of Plenty Liezel Jahnke MTA Wellington Office

> Franchise Committee Malcolm Davison (Board Rep) Auckland Hamish Jacob (Chair) Wellington Michael Farmer Tauranga Matthew Foot Wellington Peter Robinson (Co-opted) Oamaru Tony Everett MTA Wellington Office

> Heavy Vehicle Advisory Group Keith Webb (Board Rep) Wellington Wayne McCurdy (Chair) North Taranaki Craig Murray Auckland Brent Ward Wairarapa Lloyd Heslop Nelson Merv Avery Manawatu Brian Sara Wellington Garry Williams MTA Wellington Office

04 478 2477 06 769 6506 09 294 8159 06 370 3818 03 543 9400 06 354 7164 04 495 2505 04 381 8817

keith.webb@xtra.co.nz delwyn@mccurdyeng.co.nz craigm_386@hotmail.com brent@waidiesel.co.nz admin@heslops.co.nz merv@transag.co.nz brians@vtnz.co.nz garry.williams@mta.org.nz

06 877 7621 07 571 3040 06 867 6638 06 357 7027 04 381 8827

richard@stratix-management.com info@bayride.co.nz paul@cgmmotorcycles.co.nz kevin@cityhonda.co.nz tony.everett@mta.org.nz

> Motorcycle Committee Richard Punter (Board Rep) Hawkes Bay Lindsay Beck (Chair) Tauranga Paul Corrin Gisborne Kevin Carian (Co-opted) Manawatu Tony Everett MTA Wellington Office

> Service Station & Convenience Store Dave Harris (Board Rep) Waikato John Patton (Chair) Waikato Ross Shadbolt Auckland Christopher Rawson North Otago Roger Bull (Co-opted) Hawkes Bay Liezel Jahnke MTA Wellington Office

027 474 8900 07 868 7090 09 296 5477 03 434 8798 06 870 8091 04 381 8843

dave@matamata.co.nz thamesA1@xtra.co.nz direct_imports@xtra.co.nz bp2gooamaru@netspeed.net.nz roger@csbgroup.co.nz liezel.jahnke@mta.org.nz

> Used Vehicle Committee Jim Gibbons (Board Rep) Wellington Leslie Baxter (Chair) Gore Ian Charlton Auckland Carl Doggett Canterbury Ian Humphrey (Co-opted) Manawatu Tony Everett MTA Wellington Office

04 384 9734 03 2081234 09 2630353 03 3778873 06 3555761 04 381 8827

jim.gibbons@colmotor.co.nz leslie@carnabycars.co.nz ian@advantagecars.co.nz carl@tcm4wd.co.nz sales@ianhumphrey.co.nz tony.everett@mta.org.nz


better business

Russell Holmes

Business Advisory Principal

ADVERTORIAL

It won’t happen to me!

Instances of fraud are increasingly appearing in the news headlines but we all tend to assume that it won’t happen to us, that we know and can trust our employees and suppliers. However, studies suggest that the typical organisation loses 5 per cent of its annual revenue to fraud – and organisations with fewer than 100 employees are disproportionately victimised by employee fraud, often because they lack the antifraud controls of larger businesses. In addition to the obvious direct financial implications, fraud negatively impacts organisations in many ways. There are the costs of loss of reputation amongst customers and stakeholders, the costs of investigating fraud losses (which statistics have shown come to 10 percent of the known fraud value) and also the psychological impact fraud can have on its victims, including business owners and work colleagues. There are three factors common to almost all cases of fraud: • Motive - the perpetrator experiences a need, for example to repay a loan, gambling, drugs, support an extravagant lifestyle, relationship break-up. • Opportunity - the perpetrator believes they can get away with the fraud due to poor internal controls and a low chance of detection. • Rationalisation - the perpetrator justifies their actions – ‘the ends justify the means’. When motive and opportunity come together the perpetrator looks for someway to justify their actions. Some examples include being overlooked for promotion, everyone does it, the company can afford it, I’ll pay it back etc. • Fraud can be committed by an employee at any level within an organisation, as well as by those outside the organisation and many organisations have been forced to cease operations due to the impact of financial and reputational damage caused by fraud. Business owners therefore need to consider fraud risk as a genuine business risk that needs to be managed and monitored like any other business risk. All businesses are different and all business owners should consider the areas where they have less oversight of their business operations. Typical fraud risks for owner managers in their businesses include: • Theft of inventory and cash • Theft of information • Employees purchasing goods for their own use • False invoicing • False timesheets and expense claims • Personal use of equipment

FRAUD • • •

Purchasing of goods and services and recording of assets and inventories; Robust upfront vetting of employees and suppliers; Physical access to sites, assets and inventories;

Procedures to increase the Detection of fraud include: • Performing regular reconciliations of key financial accounts and investigating differences; • Performing analytical reviews of key financial accounts and investigating variances; • Performing random spot checks of cash and inventory holdings; • Identifying common ‘red flags’ amongst employees such as: • Changes in behaviour and attitude • Affording a lifestyle beyond means • Personal problems • Taking few holidays and working odd/long hours • Stress/low morale/nervousness • Excessive staff turnover • Lack of segregation of duties • Sudden resignation or failure to attend work for no reason Business owners can Respond to fraud by: • Taking expert advice immediately when investigating apparent or suspected cases of fraud. Methods for obtaining and safeguarding evidence for potential use in a prosecution and for approaching suspected staff are complex and should only be undertaken by those with appropriate knowledge and experience. • Ensuring that they have sufficient coverage in their business insurance policies.

The three steps to effective management of fraud risks are Prevention, Detection and Response. Prevention of fraud can be reinforced by having robust procedures in place over areas such as: • Cash and cheque handling; • Access to key computer systems such as payroll and online banking systems and customer and supplier data files.

WHK recently changed its name to Crowe Horwath. It has been over 15 years since WHK Group started. In that time we’ve grown to become the leading provider of accounting, tax and advisory services to business throughout New Zealand. We have more access to high quality tax advice, business advice and accounting services you can depend on. We can support you better as you seek ways to prosper. You can find more on our website at www.whk.co.nz/opportunities.

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radiator August 2013


classifieds SITUATIONS VACANT

AUTOMOTIVE WORKSHOP MANAGER Motueka, Nelson

Voted Best Town In NZ- Gateway to the Abel Tasman National Park. We are an award winning workshop looking for a qualified and experienced mechanic to replace our workshop manager who is retiring. Responsibilities include: • Customer service duties and willing to go the extra mile for customer satisfaction. • Diagnosing faults and assessing for repairs on and off site. • All aspects of vehicle servicing and mechanical repairs, including WOF's • Carrying out necessary paperwork. • Management of workshop staff, sourcing parts, stock control and overseeing jobs. Hours 8-5 Mon-Fri with some rostered after hours work. Please send applications including C.V to motuekavacancy@gmail.com

EXPERIENCED WORKSHOP MANAGER - Christchurch

A1 Automotive Cooling is a specialist provider of automotive cooling solutions to the trade & retail sectors. We are both MTA Assured & AA Approved workshop and maintain high standards. We are seeking the services of an experienced workshop manager who will control & run workshop operations here in Christchurch. Skills required • Experienced in workshop operations • Experienced automotive technician who understands cooling & air conditioning requirements. • Customer focused/friendly personality striving to deliver exceptional service. • A confident leader with strong management & mentoring skills. • Excellent planning & communication skills. • Ability to train staff in all facets of our workshop environment. If I have just described you and you would like to work for a forward thing progressive company who value their people, send application & CV to graham@a1automotivecooling.co.nz or phone Graham on 03 3666-734 A1 Automotive Cooling. 318 / 320 St Asaph St, Christchurch

BUSINESS FOR SALE/LEASE SERVICE STATION, SHOP, CAFE & WORKSHOP FOR SALE 10 year Gull NZ contract for fuel. Turnover averages $7,500 per day, 3,500 litres per day. Own fibreglass tank holds 60,000 litres. Also with 3 bdrm house on total 2,000m2 contact Bruce Thomas 07 333 2300. 6457 State Highway 1. RD1, Atiamuri. DYNO TUNING AND FULL WORKSHOP A rare opportunity to purchase a well established workshop in Hamilton. Excellent location, WOF and repair workshop, including an always busy 4x4 Chassis Dyno setup. Established and loyal customer base and business includes extensive plant list. Contact Steve 0274 845 483. Established Automotive Repair & WOF workshop. Good location, North Shore, Takapuna. Four working bays, two hoist, brake roller tester, ample parking, great potential. $79,000 ONO. Ph Ash on 021 163 8560. petrol station shop and workshop Freehold going concern. Forecourt and rear yard 400m2. Business turnover is on average close to $1m for the last 5 years. 50+ year tanks circa 2000. Potential to lease out some of the building as a workshop creating rental income. (would lease it back long term, if it suited you). Details are available with confidentiality agreement. Selling below value low to mid 400k range. Phone Julian 022 039 8354 Dual Franchise Motorcycle Business available Main Centre, established and desirable Brands / Trading name. Modern high profile premises for lease or purchase, Strong database, stock and plant at valuation. email: franchiseopportunitynz@gmail.com. LOWER HUTT. Small, well established (23 Years) Automotive Workshop, specialising in European cars. Fully equipped business with latest diagnostic equipment. Loyal customer base. Ph 0275 374 838. full workshop and service station located in Tahuna. Successful business which has been trading for over 55 years. Lease $500 per week. Contact Roy 07 887 5742.

FREE for MEMBERS ONLY plus inclusion to MTA website (Member Number required/maximum 30 words) Non Members $15 plus GST for 30 words BOLD IT only $5 extra. EXTRA WORDS $1 per word. email to radiator@mta.org.nz Mechanical workshop Dismantling yard TE AWAMUTU waikato Established, good customer base WOF. mechanical repairs, with dismantling forklift, tyre machine, computer network. Workshop and stores, large pit, 2.5 acres industrial property with 3 bedroom house, flat land can be subdivided. Ph 07 871 3449

PARTS/EQUIPMENT FOR SALE NITROGEN Generator E170 near new caps, brochures and sign included. 42 months @$492.30 per month to finish of contract. Machine has had little use and is surplus to requirements as the business has been sold. Ph. 021 0821 4216 SUMAKE POWER STEERING FLUSHING MACHINE Hardly used. New & used fluid containers. Plug into wall with vacuum gauges and flowing quantity gauges. $550. Ph Kelly on 09 430 3728 e: kelly@kellysauto.co.nz WHEEL SERVICE EQUIPMENT Tyre balancers, Tyre changers for automotive and truck use, Wheel alignment systems, side slip testers. Ph: Sulco Equipment 0800 800488 www.sulco.co.nz TRANSMISSION FLUSHERS Air conditioning service equipment, Sulco Equipment has new, used and ex demo. Ph: Sulco Equipment 0800 800488 or www.sulco.co.nz TULMAC CARBURETTOR SPECIALISTS Full reconditioning service, carburettor body re-bushing and shafts supplied. Specialising in Weber, Dellorto, Su Stromberg etc. Contact Graeme Tulloch Ph: 027 612 2312 or 06-368 2202 Levin. BEAMSETTER – (Headlight Aligner) New, plus other WOF equipment. Phone Stocks Equipment on 0800 863 784 or email: equipment@ georgestock.co.nz BRAKE LATHE. New Caorle Brake Lathes. Made in Italy. On & Off Car. Phone Stocks on 0800 863 784 or email: equipment@georgestock.co.nz BRAKE TESTER - New MAHA roller brake testers. Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz. CAR HOIST – BRAND NEW 2 POST HOISTS available from only $3,495 + GST installed. Also 4 Post Hoists, Wheel Alignment Scissor Lifts, Belly Lifters also available. Ph: Stocks Equipment 0800 863 784 email: equipment@ georgestock.co.nz TYRE CHANGER & WHEEL BALANCERS. New & Used Tyre Changers. Stocks Equipment 0800 863 784 or www.georgestock.co.nz WHEEL ALIGNER – HUNTER. New & used Wheel Aligners, Phone Stocks Equipment on 0800 863 784 email: equipment@georgestock.co.nz TOYOTA GENUINE CYLINDER HEADS from $650.00. Timing Belt Kits from $118.00 1KZTE Solid Flywheel Conversions $700.00 Prices excl GST. Ph 07-578 9889. TOYOTA AUTOMOTIVE DIAGNOSTIC SCOPES PC based, extremely powerful and easy to use. phone Chris at Metermaster NZ Ltd 09-296 7601, 0800METERS or 021 953 129. Carburettor reconditioning including classic and performance makes, 40 plus years trade experience. Free advice. Contact Graeme Tulloch, Tulmac Carburettor Specialists, Ph: 027-612 2312 or 06-368 2202 Seat Belt Mounting Plates Buy direct from the manufacturer. Quality plates and extensions at good prices. Prescott Engineeering Ltd, 7 Prescott St, Penrose. Ph 09 579 7424

Help to keep money within the industry Sell MTA Gift Cards and make 3% commission

Automotive business for sale, Canterbury. Est. 11 years. modern premises and equipment WOF authority 700k plus t/o great opportunity, write PO Box 16288 Hornby Christchurch 8003. BUSINESS/INVESTMENT STATE HIGHWAY 1 HAMILTON. Long established auto workshop. owned for 37 years. Fully equipped 3 bay plus secure area can be leased out separately or used as car sales area. Look at lease. Rent to buy, all options open. Phone Dennis ah: 07 846 4200.

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radiator August 2013

Phone: Aaron Brooker 04 381 8823 email: aaron.brooker@mta.org.nz


Can’t do that cambelt job? www.alleuroparts.co.nz

09 425 5023

1236 AEP

Call for AST Tool sales & hire Hire from $45+ NZ Distributors for

Parts for: audi | vw | bmw | alfa | peugeot | land rover | citroën | renault | volvo | saab | fiat

Andrea Andrew W.O.F. Consultant

• Simplify your W.O.F. manual • Audit/Review preparation

Ph: 021 2777 228

Fax: 07-855 9758 Email:aandrew@wave.co.nz

• Improve NZTA Review score • Successful national service available

W.O.F. manuals made easy

AUTOMOTIVE WOF CONSULTANTS WOFs are a very important part of your business, a service greatly appreciated by your valued customers.

We do your pre: • NZTA compleTe AudiT updATes • ViRm ANd pRs updATes • AVi checks – pRAcTicAl & TheoRy FuTuRe sTAFF TRAiNiNg ALL WORK CARRIED OUT AT ...YOUR PREMISES Call Andy anytime for help with these problems

Fax: 09-480 2529 Email: jaag@xtra.co.nz 'Servicing the Auckland area'

s Vi

Ph: 09-480 0533 Mob: 027 288 0743

Wood Eng. Services Ltd.

it u

Ph: (09) 576 9498 Fax: (09) 576 9480

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www.ringge

o.n ar.c

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JOIN THE LARGEST PREMIUM AUTOMOTIVE NETWORK IN NZ 67+ independent workshops have secured their future. Contact us to secure yours. Some of the benefits • Group buying power • Nationwide marketing • Fleet servicing Phone 09 985 0663 Email admin@supershoppes.co.nz www.autosupershoppes.co.nz

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radiator August 2013


WORKSHOP SOLUTIONS TRAINING COMPANY “Inter-active learning 4 practical people” WOF AVI pre exam coaching WOF Update courses, full or half day theory and or practical training PRS management coaching (Training & coaching for individuals or groups)

WORKSHOP SOLUTIONS 2009 LTD WOF & PRS CONSULTANT Assisting in and managing your PRS Records Annual and Pre NZTA PRS audits Practical WOF inspection assessments

Philip Tutty M: 021 843 000 Ph: 07 856 3536 E: philip@workshopsolutions.co.nz

DASH CLUSTER REPAIRS EUROPEAN LCD DISPLAYS AUDI, BMW, RANGE ROVER PEUGEOT, CITROEN

NZ’S ONLY OEM BONDING MACHINE 12 MTH WARRANTY ALSO REPAIRS TO ECU’S, AIR FLOW METERS MISC COMPONENTS

0800 - GET IT FIXED repairs@getitfixed.co.nz AUTOMOTIVE

GET IT FIXED ! ELECTRONIC REPAIRS

07 549 5475

Keep your customers coming back for all the right reasons. Use genuine Volkswagen, Audi, Skoda and Porsche parts from the only authorised dealer network – Genuine Parts Direct. With over 70,000 items in stock and outlets nationwide, every part we supply is competitively priced and purpose-built at the factory. They’re safer, longer lasting and feature a two-year manufacturer’s warranty for total peace of mind.

Genuine Parts Direct

0800 223 221

Commercial Vehicles

EMD0042 NZ Rad 180x60.indd 1

X431 PAD $6,500 +GST • Large 9.7-inch touch screen, high speed 1.6GHZ processor • Wireless Bluetooth to vehicle. Full internet Wi-Fi interface (Email and Google) • Data recording, storage and playback • Secure Digital (SD Card) expansion port • High definition multimedia interface HDMI • Unit size L307 x W214 x H67mm and weighs only 3kg

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radiator August 2013

7/03/13 9:17 AM ● CPU --- 400 MHz ARM9 ● Color Touch Screen --- 480X272, 4.3” ● TF card--- 1G ● Upgrading/Printer Interface--- USB ● Wireless communication Module --Bluetooth ● USB --- Standard USB 2.0 Ports ● Working voltage of diagnostic adaptor: DC 12V (DC 24V not yet supported)

X431 Diagun III $2980 +GST

MTS Headlight Aimer NHD-8000 $950 +GST Luminous intensity: 0~60,000cd Optic axis deviation of high beam and low beam Up - Down: U 1° 30’ (U 20cm/10m~D 40cm/10m) Left - Right: L 2° 30’~R 2° 30’ (L 40cm/10m~R 40cm/10m) Luminous intensity of high beam: ±12% Optic axis deviation of high beam: ±12’ Luminous intensity of low beam: ±15’ Central elevation of headlight: ±1cm

To advertise in

the auto exchange please contact

Cathy La Ville on 09 413 8577 or 022 531 1638 email: cathy.laville@mta.org.nz


Power Steering Repairers

BMW/MINI PARTS

• Power and Manual Units • • All Makes and Models • • Full Testing Facilities • • Rack Ends / Exchange Units •

Engine - filters, gaskets, seals, tensioners, idlers, belts, camkits Brakes - disks, pads, shoes, cylinders, hoses, sensors, accumulators

Suspension - arms, bushes, balljoints, links, shocks

Steering - racks, hoses, tierods, trackrods, universals

Cooling - waterpumps, thermostats, radiators, expansion tanks, hoses, hose fittings, viscous fans, heater valves

ELECTRICAL - ABS/cam/crank sensors, airbagmats/wiring, fuel/washer pumps, sliprings, fan resistors, ignition locks, window regs

Ph: 03-381 2332

Email: powersteering@xtra.co.nz www.powersteeringshop.co.nz Fax: 03 351 3350

BM WORKSHOP

25 Aldwins Road, Linwood, Christchurch

Ph: 09-376 1250 Fax: 09-376 1283

POWER STEERING PROBLEMS? Call the Specialists for

• Fast, efficient service • No-obligation quotes • NZ’s largest range of tested exchange units • Passenger & Commercial • All makes of vehicles

NG SPE EERI CI T S

ISTS

POWE

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(estab.1964)

Ph: 09-524 6519

AU

Email: airflo@xtra.co.nz Fax: 09-524 6363 www.airflohydraulics.co.nz

CK LA N D

9 Alma Street, Newmarket, Auckland

IMPORT • EXPORT • DISTRIBUTION

Toyota 1KZ SV 1KZ LV 2L/3L/5L 2C/3CT 3Y/4Y 1AZ/2AZ 1KD/2KD B/2B/3B

H/2H 1HZ 14B/15B 1RZ/2RZ/3RZ 3S/5S

Mazda

Nissan

WL/WLT WE FE-F2 FE-F8 NA G6 RF R2

ZD30 TD42 TD27 YD25 TB42 QD32 NA20 SR20

RD28 Z20 Z24

Mitsi

ISUZU

4D56T 4G54 4M40T 4M41T 4G63 4G64 6G72 6G73

4JG2 4HF1 4JX1 4ZD1 4ZE1 4HG1

CHEVY - 350 ROVER - 300TDI DAIHATSU - DL BMW - 323i

Cylinder Heads • Gaskets • Pistons • Valves • Head Bolts • Cylinder Head Assembly • Engine Parts

Distributed by BNT Nationwide 74 •

radiator August 2013

Toll Free 0800 422 634

www.acmeimpex.co.nz


Competitively priced European car parts

30 years experience with Euro parts • • • • •

Audi/VW Saab Mercedes BMW Volvo

• • • • •

Peugeot Porsche Alfa Renault Fiat

ENGINE WAREHOUSE

NEW ZEALAND WIDE - WHOLESALE ONLY

- Prices to the trade - Trade warranty

Warehouses in Auckland, Christchurch, Geraldine & Invercargill

Includes parts & Includes parts & labour labour

FREE PHONE 0800 80 90 96

Over 1000 units in stock. -Prices to the trade

For anything Euro try us first!

-Excellent profit centre for tyre shops & garages

Most transmissions to suit. -Quality brands

-Second hand & budget tyre options

MTA would like to thank its business partners and sponsors... FREE PHONE 0508 252 477

Ph: 04 471 2755 Mob: 021 618 9734 partsplus@partsplus.co.nz Overnight delivery

Email: blairs@blairs.co.nz www.blairs.co.nz

Email: blairs@blairs.co.nz

www.blairs.co.nz

NZ’s largest range of replacement cylinder heads • Bare & Complete Kits Productivity and Efficiency • Valves, Camshafts, Lifters & associated parts • Gaskets & Bolts MTA would like to thank North & South Island Warehouses/Overnightits delivery business partners 12 month Unlimited Km Warranty (Inc Parts & Labour) and sponsors... MTA would like to thank Quality & Reliability Guaranteed

Profitab

its business partners

Ph: 0800 549 429 www.kiwicylinderheads.co.nz and sponsors... 31 Carbine Road, Mt Wellington, Auckland 1060

Workfl

MTA would like MTA would like to thank its business partners and sponsors...

started on 24/06/2009 14:54:45

to thank its business partners and supporters cyan

magenta

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black

Customer Relationships

The leader in specialist automotive so

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radiator August 2013


TRAILER LIGHTS

INTERIOR LIGHTS

SIDE LIGHTS

WORK LIGHTS/SPOTLIGHTS

New Zealands Largest Range Of Automotive Lighting Available From Outside Auckland

Hamilton, Tauranga, Wellington, Christchurch

Auckland Area Only


Radiator – August 2013  

Will you be one of the final four?

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