Music & Sound Retailer August 2021, Vol 38 No 8

Page 10

PEOPLE

THERE’S A REASON WHY PLAYERS CHOOSE LP. AUTHENTIC AND INNOVATIVE, IT’S THE RIGHT CHOICE FOR YOUR CUSTOMERS.

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Randy Robertson

Dave Palazzolo

Tag Team

Littlite appointed Randy Robertson as sales manager for the Littlite brand of gooseneck task lights and accessories. Robertson spent 10 years in the Littlite sales department before taking a position as a manufacturer’s rep, a position he held for seven years. Robertson’s growing family responsibilities prompted a career change that allowed more at home time. Littlite also welcomed Dave Palazzolo to the Littlite team. He will be handling sales orders, customer service inquiries and trade show appearances. Palazzolo spent 30 years in Leprecon production and testing. He enjoys spending time with his teenage daughter and going to live concerts.

In Memoriam: Tom Imparato

KORG USA (KUSA) shared the news of the passing of a true legend, Tom Imparato, KUSA’s national service and facilities manager. Imparato passed away at the age of 73 on March 22, due to complications from COVID-19. With more than 40 years of service to KUSA, Imparato was a pioneer and innovator in the MI industry, establishing a network of more than 600 service centers. He was a visionary and a driving force behind creating an online bill of materials and parts list, helping to make service centers around the country more efficient. Quality customer service was of top priority to Imparato, and making sure the service-center technicians were provided with all they needed to be successful was always front of mind for him. After visiting one of the first Home Depot locations while in California for a NAMM Show back in the 1990s, Imparato became inspired by and embraced the ‘self-help’ philosophy. Instead of having to delay the repair by calling into a service department for assistance, his innovative system elevated the repair experience. “I cannot put into words what a tragedy this loss was for Tom’s family, friends and our company. Part of the KUSA family for over 40 years, Tom was a beloved, kind, thoughtful and warmhearted person who loved helping others. All you had to do was ask,” said Joe Castronovo, president of KORG USA. “We lost a wonderful soul, and we will never be the same without Tom in our lives. We AUGUST 2021