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A Day at The Zoo

By Michelle Loeb The Music Zoo, under the leadership of president Tommy Colletti, has been a steady presence in the metropolitan New York City music community for more than 25 years. The Music Zoo started out in Little Neck, Queens, where it stayed for 17 years before moving into a larger store in an area of Roslyn, Long Island, which was rife with music history. The store finally, in June 2019, settled in a 21,000-square-foot facility in Farmingdale, located in Long Island’s Suffolk County. While The Music Zoo has continued to grow into new storefronts, it has remained a place where musicians from all over the New York area can come to find “everything you could need for guitar and bass,” according to Colletti. This steady growth has occurred in an industry that has been faced with new challenges that Colletti said have put additional pressure on independent music store owners, to the point that he noted the lack of many boutique guitar stores on Long Island today. “I can’t say why it’s gotten harder to maintain a musical instrument store. Maybe it’s just the passage of time,” said Colletti, who sadly listed the death of Mandolin Brothers’ Stan Jay and the end of the “guitar mecca” that was Manhattan’s 48th Street as seismic changes that left a great impact on the industry. “The store owners are also aging out, and the younger generation just says, ‘I can do this online,’ and opens a Reverb store and that’s good enough for them,” continued Colletti, who added with irony, “I guess we’re part of the problem, as well, because we are also an online dealer.” The Music Zoo was a pioneer in online sales back when the store first began, setting up an ecommerce site long before its competitors. “We had an [ecommerce] site early on, and that helped set a trajectory and gave us a head start,” said Colletti. “Back then, it was tedious to set up a website and it was an arduous thing to do. It took years for some of our competition to catch up. Now it’s as easy as clicking a button to build an online platform.” Despite having many of The Music Zoo’s sales originate online, “I think it’s in our best interest to maintain a footprint,” said Colletti. “I find there is less consumer loyalty online, but locally, people will come to you first because they want to go where they feel comfortable.” Colletti went to great lengths to create a comfortable atmosphere 42

in the new Farmingdale store, which effectively tripled the size of the Roslyn location The Music Zoo called home for 10 years. There are couches in the main room and art on the walls that spotlight the many guitar heroes who speak to the tastes of The Music Zoo’s diverse customer base. “Every guitar player is up there,” said Colletti. Beyond providing a place of comfort and community, the new location is designed to give customers an experience that they can’t necessarily find while shopping online. The Farmingdale store is set up to not only offer a variety of new, used, and vintage instruments and accessories, but also a unique experience where brands like Fender, Taylor, Martin, Gibson and Yamaha were invited to build freestanding rooms within the store that are dedicated to their products. “Our customer doesn’t just browse; they can really get a sense of the company’s products,” said Colletti. “Including a store inside a store isn’t anything new, but it wasn’t done much in the guitar world. We were the first store in the world to have a Find Your Fit Taylor room in our Roslyn store, and that was partially my idea,” laughed Colletti, joking, “not that I want to pat myself on the back.” Another thing that sets The Music Zoo shopping experience apart from its competition, both brick and mortar and virtual, is the abundance of custom models available to customers. Colletti first got the idea years ago, when a customer inquired about a particular Gibson model and, upon further research, he discovered that it was a Guitar Center exclusive. “That was very frustrating. It made me realize that we have to set ourselves apart, preserve our margins and offer exclusive products of our own,” he said. “[Some] companies have custom shops, so they are able to do one-offs, and it’s more palatable for them to do this for a small shop that only wants six.” Colletti estimates that between 5 and 10 percent of the store’s stock is custom. Colletti and his staff will come up with new ideas for features, colors and patterns to add to existing models, or even speak to companies about resurrecting old models. “We get constant feedback from customers on the front line, and it’s cool to take that back to the manufacturers. Plus, we are all guitar nerds here, so thankfully MARCH 2020

Profile for Music & Sound Retailer

Music & Sound Retailer March 2020, Vol 37 No 3