Page 1

Services Guide

2011


Manchester Solutions Services Guide 2011

Contents A - Z Fast Facts

4

International Trade Advice

53

AA preferential rates

6

Investors In People

54

Advanced Apprenticeships

8

ISO 9001 Quality Management Systems

56

Apprenticeships Employer led 9

ISO 14001 Environmental Management Systems

57

Apprenticeships Programme led 11

ISO 27001 Information Security Management Systems

58

Best Finance

12

Legal Expenses insurance & FREE helpline

59

BS 8901 Sustainability Management Systems for Events

13

Lexcel 61

BS 16001/ISO 50001 Energy Management Systems

14

Management Development Courses

62

BS 25999 Business Continuity Management Systems

15

Microsoft Office Training

64

Business Advice Centre

16

Management School Service Directory

65

Business Finance Solutions

17

Neuro-Linguistics 67

Business Training Open Courses

18

Next Step

68

Business Training Tailor made training

19

North West Apprenticeship Company

69

Carbon Action Standard

20

North West Business Club

71

Careers Education, Information, Advice and Guidance Services

21

OHSAS 18001 Health & Safety Management Systems

72

Chamber Plus

22

Overseas Market Introduction Service

73

Chamber Policy & PR team

24

Passport to Export

74

Chamber PR team

25

Payroll Outsourced Business Services

75

Chamber Primary Health Plan

26

Professional Apprenticeships

76

Public Procurement

77

Recruitment Services

78

Redundancy Rescue Package

79

Regulatory Training Courses

80

Services for Schools

81

Cnx2jobs 27 Connexions 28 Consultancy 29 Customer Service Excellence

30

Director Development Programme

31

Enterprise Europe Network

32

Enworks 34 Events 38 Export Docs

39

Foundation Learning

40

Full Chamber Membership Offer

42

Gateway to Global Growth Programme

46

GM Chamber Membership

- Work Based Learning Opportunities - Impartial Careers Information, Advice & Guidance Services - Employability skills - Motivational Activities - Progression into good careers - Professional Development activities - Services to enhance the business operation of your school

Specialist Quality Mark (SQM)

89

Tenders Alert Service

92

Warren Bruce Court

93

47

Work-based Learning Certificate and Diploma in Creative Leadership

95

GM Power

48

Work-based Learning Leadership and Management

96

Guaranteed Apprenticeship

49

H&S Outsourced Business Services

50

Appendix

HR Outsourced Business Services

51

Stakeholder Enquiries

97

ICT Outsourced Business Services

52

Membership Fees

98

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Manchester Solutions Services Guide 2011

Services by company Please note – As this guide is for internal use only, this content view is ordered from an internal / organisational structure perspective. However, for Marketing purposes, some of the services below are delivered under different brands. Please contact the Marketing team for any queries: Laura Cunningham 0161 237 4430

Fast Facts

4

GM Chamber / Membership AA preferential rates 6 Business Advice Centre 16 Business Training Open Courses 18 Business Training Tailor made training 19 Chamber Plus 22 Chamber Policy & PR team 24 Chamber PR team 25 Chamber Primary Health Plan 26 Consultancy 29 Director Development Programme 31 Events 38 Full Chamber Membership Offer (full services list) 42 GM Chamber Membership (about) 47 Management Development Courses 62 Management School Service Directory 65 North West Business Club 71 Payroll Outsourced Business Services 75 Public Procurement 77 Regulatory Training Courses 80 Tenders Alert Service 92

IDG (formerly CARNW) BS 8901 Sustainability Management Systems for Events 13 BS 16001/ISO 50001 Energy Management Systems 14 BS 25999 Business Continuity Management Systems 15 Customer Service Excellence (CSE) 30 Investors in People 54 ISO 9001 Quality Management Systems 56 ISO 14001 Environmental Management Systems 57 ISO 27001 Information Security Management Systems 58 Legal Expenses insurance & FREE helpline 59 Lexcel 61 Neuro-Linguistics 67 OHSAS 18001 Health & Safety Management Systems 72

Centre for Assessment Carbon Action Standard

20

Next Step Next Step

68

Careers Solutions

Economic Solutions

Services for schools (delivered with Education Business Solutions) 81 Enworks 34 Cnx2jobs 27 H&S Outsourced Business Services 50 Connexions 28 HR Outsourced Business Services 51 ICT Outsourced Business Services 52 Microsoft Office Training 64 Warren Bruce Court 93

Education Business Solutions

Services for Schools (delivered with Careers Solutions)

Business Finance Solutions Best Finance Business Finance Solutions

12 17

Skills Solutions Advanced Apprenticeships Apprenticeships - employer led Apprenticeships - programme led Foundation Learning GM Power Guaranteed Apprenticeship Professional Apprenticeships Work-based Learning Certificate and Diploma in Creative Leadership Work-based Learning Leadership and Management

8 9 11 40 48 49 76 95 96

81

UKTI EEN – Enterprise Europe Network Export Docs International Trade Advice Overseas Market Introduction Service Passport to Export

32 39 53 73 74

North West Apprenticeship Company

69

Appendix Stakeholder Enquiries Membership Fees

97 98

Work Solutions Recruitment Services Redundancy Rescue Package

78 79

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Manchester Solutions Services Guide 2011

Fast Facts Manchester/Economic Solutions Fact File Corporate •

Turnover of £60 million in delivering a wide range of services every year

1,000 staff

A not-for-profit group organisation

Employers •

Work with 13,000 employers

Dealt with more than 7,000 enquiries to our Business Information Team last year

Deliver the LSC’s flagship Train to Gain programme to around 1,000 employers (Helped more than 1,000 businesses improve the skills of their workforce through Train to Gain)

Provide payroll services for more than 1,500 employees

Delivered International Trade Services to more than 1,000 companies

Provided external IT support for more than 1,000 users

Helped more than 250 new businesses start up with support from Business Finance Solutions

Organised over 230 events where 9900 members and business people networked, made business contacts and secured contracts

Provided loans worth more than £3 million to entrepreneurs who have struggled to obtain finance

Dealt with 777 individuals looking to set up in business, with 445 converting to actual start-ups

between June 07 and July 08

Provided business training courses for 3,000 employees last year

We deliver Apprenticeships for 1,200 employers

Deliver more than 50 million training hours every year

We held Professional Development Placements for 450 teachers this year

Our membership of the Enterprise Europe Network ( formerly Innovation Relay Centre) network links partners with offices in 31 countries

Individuals •

Helped more than 3,000 people into work in the last year

Provided information, advice and guidance to 18,000 adults

Helped more than 1,200 Incapacity Benefit claimants into work in a year

Our Social Employment Agency is the only organisation of its kind in the country and has helped more than 700 people into work

Delivered over 3,000 Apprenticeships.

Over 60% of learners successfully complete their Apprenticeship programmes. This is well above the LSC’s target level.

Helped more than 1500 individuals start onto a training course through Work Solutions in the last year.

Engaged with more than 7,000 offenders in the last year.

Help more than 3,000 young people aged between 16 and 24 on a learning programme at any one time

Assisted 1,000 young people aged between 16 and 19 on an e2e learning programme last year.

Support more than 2,500 young people on Apprenticeships at any one time.

Support 250 young people on Extended Work Placements.

We organise hundreds of Positive Activities for Young People across the North West. 4 For internal use only


Manchester Solutions Services Guide 2011

We work with more than 100 secondary schools to improve education and business links.

We currently organise more than 12,000 work experience placements every year.

We support over 100 young people on FLEx work placements.

We give over 200 young people the chance to work with Aspirational, Literacy or Numeracy mentors.

We have 100 learners working on Curriculum Projects.

We have over 13,500 students involved in practice interview days and enterprise activities.

We are the first organisation to launch innovative ‘thinking skills for the workplace’ to around 100 offenders, in partnership with the Probation Service. We are investing £100,000 in the delivery of innovative ways to electronically assess learners on Apprenticeships and Train to Gain

Society •

We are investing in areas like Harpurhey, Manchester, which has recently benefited from a new centre which offers hundreds of young people advice and guidance on training and employment opportunities

Opened new employment and advice centres in areas including Oldham, east Manchester and Eccles, which will help create thousands of local jobs

• We hold Challenging Stereotypes events, Interactive Parents Evenings, Careers Fairs and Aim Higher Conferences •

Our employment services have won Government awards for innovation in the delivery frontline neighbourhood employment support

Many of our frontline services are based in some of the most deprived parts of the country

Our new service, Solutions for Independence, recruits local people to deliver local services to those needing support to live independently.

Economic Solutions Group •

Business Support Solutions | Turnover £13 million

Supporting businesses with sound, professional advice

Number of people offered training: 3,700

Careers Solutions | Turnover £13 million

Delivering the Connexions service - the advice, guidance and support service for all young people 13 - 19 - in Manchester, Salford and Tameside

Average reduction of young people not in education, training or employment in Connexions areas

• 7.5% •

Education Business Solutions | Turnover £1 million

Education business partnerships in Manchester, Rochdale, Stockport and Trafford

Number of young people involved in activities 19,000

Skills Solutions | Turnover £11 million

The largest Apprenticeship training provider in the North West, also delivering Train to Gain for adults

Young people on Apprenticeships 2,500

Work Solutions | Turnover £11 million

Helped more than 5,000 people into work in the last year

Provided information, advice and guidance to 27,000 adults

Our Social Employment Agency is the only organisation of its kind in the country and has helped more than 1,900 people into work

Helped more than 700 individuals start onto a training course through Work Solutions in the last year.

Engaged with more than 2,000 offenders in the last year.

Help more than 3,000 young people aged between 16 and 24 on a learning programme at any one time For internal use only

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Manchester Solutions Services Guide 2011

Chamber Commercial Services Preferential Rates From The AA Overview

Reduced rates on AA breakdown cover Reduced rates are as follows: Service Level

Roadside

Relay

Relay Plus

Home Start

Accident Management

Offer Price

Fleetwide 1

£78.32

Fleetwide 2

£69.84

Fleetwide 3

£56.27

Fleetwide 4

£47.91

Fleetwide 5

£39.55

Fleet Europe

£14.54

Full Description Roadside Assistance Roadside cover means assistance 1/4 mile or more from the driver’s home. If the problem is not immediately repairable, the driver and the vehicle will be taken home or to the nearest garage, whichever is closer.

Features and Benefits Relay* When a roadside repair is not possible Relay takes the vehicle, driver and up to seven passengers to any single destination on the UK mainland. Relay Plus* Extends the Relay service to provide one of three alternative arrangements for driver and up to seven passengers. 1. Hire of car for 8 hours, subject to hire company’s terms and conditions, or 2. One night’s accommodation in the vicinity of the breakdown, or 3. Reimbursement of reasonable transport costs to allow you to complete your journey (up to current limit). *Relay and Relay Plus services are not provided at, or within 1/4 mile of driver’s home address. Home Start For breakdowns that occur at or within 1/4 mile of the driver’s home. Accident Management AA Accident Management will coordinate your insurance claim, arrange a speedy high quality repair, and can even help with uninsured loss recovery following an accident, act of vandalism or theft. Other services Truck Rescue – If you have vehicles over 3.5 tonnes gvw, the AA can organise comprehensive assistance in the event of a breakdown or accident in the UK or Europe (subject to status).

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Manchester Solutions Services Guide 2011

Fleet Europe – If vehicles in your fleet travel to Europe, this can provide cover for individual vehicles from £10.20. Fleetwide does not apply to: specialist vehicles, ie: taxis, mini cabs, hire vehicles, ambulances, DPVs (Disabled Passenger Vehicles), police vehicles, vehicles on trade plates, minibuses, privately owned vehicles, motorcycles and courier vehicles, or any vehicles over 3.5 tonnes gvw. Terms and conditions apply. This offer does not apply to AA Fleet customers.

Target market/eligibility

Greater Manchester Chamber Members

Contact

Greater Manchester (and further a-field)

The Membership Team t: 0161 245 4800 e: info@gmchamber.co.uk w: www.gmchamber.co.uk

Cost to client

Marketing materials

Geographical coverage

Chargable service

Delivery method

Membership benefits guide Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

The service is provided by the AA

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Manchester Solutions Services Guide 2011

Advanced Apprenticeships Overview

An Advanced Apprenticeship offers comprehensive work-based Level 3 training programmes. Trainees gain both valuable occupationally related qualifications and more general Functional Skills to support career progression. From an Advanced Apprenticeship you can move onto Higher Apprenticeships and within some occupations onto HNCs and University.

Full Description

Skills Solutions is one of the largest providers of apprenticeships in the North West. Apprenticeships are a good way to recruit bright people and develop them to suit the needs of a particular business. Apprenticeships are work based training programmes designed to help employees reach a recognised level of competency and performance. Apprentices can make an organisation more effective, competent, productive and competitive by addressing skills gaps directly. Advanced Apprenticeships currently available are: • Accountancy • Automotive • Banking • Business Administration • Construction • Contact Centre Operations • Customer Service • Early Years & Social Care Pathways • Engineering • Financial Services • Hairdressing & Barbering • Health & Social Care • Information Technology • Insurance

Features and Benefits • • • • • • • •

Subsidised training Flexible patterns of learning - mostly on-the-job, some may be at college or specialist learning organisation Helps develop employees Training delivered to latest industry standards Training directly relevant to each business Avoids future skills shortages Increases commitment and motivates staff by providing clear progression routes Enhances performance through higher skilled staff

Target market/eligibility

Delivery method

Geographical coverage

Contact

Cross Sector North West

Cost to client

Contact us for the latest information. Free recruitment service.

Funding available

Contact us for information.

Delivered by Skills Solutions Staff t: 0845 608 3888 (employers) t: 0161 233 2656 (learner recruitment) w: www.skills-solutions.org.uk

Marketing materials

Apprenticeship prospectuses Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430 8 For internal use only


Manchester Solutions Services Guide 2011

Apprenticeships Employer-Led Overview

An apprenticeship offers structured learning in the workplace supported by a full training plan. With an apprenticeship trainees gain both valuable occupationally related qualifications and more general Functional Skills to support career progression.

Full Description

Skills Solutions is one of the largest providers of apprenticeships in the North West. Apprenticeships are a good way to recruit bright people and develop them to suit the needs of a particular business. Apprenticeships are work-based training programmes designed to help learners reach a recognised level of competency and performance. Apprentices can make an organisation more effective, competent, productive and competitive by addressing skills gaps directly. Employees on this route will usually study for their Apprenticeship through day-release at Skills Solutions premises and training centres across GM. Apprenticeship currently available are: •

Accounts

Automotive

Banking

Business administration

Construction

Contact centre operations

Customer service

Early Years & Playwork

Engineering

Financial services

Hairdressing & barbering

Health & social care

Information technology

Insurance

Features and Benefits • Free or subsidised training • Flexible patterns of learning • Helps develop low skilled employees and grow your managers of the future • Training delivered to latest industry standards • Training directly relevant to each business • Avoids future skills shortages • Increases commitment and motivates staff by providing clear progression routes • Enhances performance through higher skilled staff Recruitment Service Skills Solutions can also offer you a free recruitment service to assist you to recruit apprentices to your vacancies. We keep an updated database of young people that we can match to your requirements.

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Delivery method

Target market/eligibility Cross Sector

Delivered by industry experienced trainers and assessors at Skills Solutions premises and training centres across GM.

Geographical coverage North West

Cost to client

Contact

Dependent on apprenticeship framework and age of employee.

Funding available

Contact us for up to date funding details.

t: 0845 608 3388 w: www.skills-solutions.org.uk

Marketing Materials

Apprenticeship Prospectuses Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Manchester Solutions Services Guide 2011

Apprenticeships Programme-Led Overview

Comprehensive work-based training programmes for 16-24 year olds, and now also Adult Apprenticeships. Include occupational qualifications, key skills and technical certificates. The Programme-Led route involves learners receiving an up-front block of training, before being helped to find a position with an employer to continue their Apprenticeship.

Full Description

Skills Solutions is one of the largest providers of apprenticeships in the North West Apprenticeships are a good way to recruit bright people and develop them to suit the needs of a particular business. Apprenticeships are work-based training programmes designed to help learners reach a recognised level of competency and performance. Apprentices can make an organisation more effective, competent, productive and competitive by addressing skills gaps directly. Skills Solutions offers individuals with appropriate qualifications Programme-led apprenticeships, whereby they receive a block of relevant training in Skills Solutions or other training premises, before being found a position and placed with an employer, to continue their apprenticeship. Apprenticeship currently available are: • Accounts • Business administration • Childcare • Construction • Engineering • Hairdressing • Motor vehicle

Features and Benefits • Subsidised training • Flexible patterns of learning • Access to a number of people who have undergone pre-employment training • Training delivered to latest industry standards • Training directly relevant to each business • Avoids future skills shortages • Enhances performance through higher skilled staff

Target market/eligibility All companies

Geographical coverage Greater Manchester

Delivery method

Delivered by industry experienced trainers and assessors at Skills Solutions premises and training centres across GM

Contact

Cost to client

Dependent on course

t: 0845 608 3888 (employers) t: 0161 233 2656 (learner recruitment) w: www.skills-solutions.org.uk

Funding available

Marketing Materials

Contact us for up-to-date funding details

Apprenticeship Prospectuses Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430 11 For internal use only


Manchester Solutions Services Guide 2011

Best Finance Overview

To advise businesses on the wider range of banking and financial services available in a fast-changing market.

Full Description / Features and Benefits

We provide case studies to illustrate how local businesses have been successful in securing better banking and finance facilities by comparing the market and being willing to change providers. Additionally, via BFS’ strong key partner relationships, we will signpost businesses (after initial assessment) to providers of a wider range of financial solutions where appropriate. These may include banks, European Investment Bank intermediate authorities, Business Link and other non mainstream providers.

Target market/eligibility •

Start-up businesses

Micro businesses

Social enterprises

Geographical coverage

Manchester, Salford, Stockport, Tameside , Trafford and Cheshire.

Cost to client Nil

Delivery method

Delivered by Business Finance Solutions staff.

Contact

Business Finance Solutions t: 0161 245 4977 e: info@business-finance-solutions.org.uk w: www.business-finance-solutions.org.uk

Marketing Materials

BFS service offer brochure Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Manchester Solutions Services Guide 2011

BS 8901 Sustainability Management Systems for Events Overview

Our climate is changing with potentially substantial implications for governments and industries. The events industry is no exception. Anyone involved in organising and managing events needs to understand these trends, the implications on their businesses and then implement strategies to enable their business to respond in a more sustainable way.

Full Description

BS 8901 has been developed specifically for the events industry with a purpose of helping the industry to operate in a more sustainable manner. The standard defines the requirements for a sustainability event management system to ensure an enduring and balanced approach to economic activity, environmental responsibility and social progress relating to events. It requires organisations to identify and understand the effects that their activities have on the environment, on society and on the economy both within the organisation and the wider economy and put measures in place to minimise the negative effects. BS 8901 shares many of the common management principles of other management system standards such as ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and BS OHSAS 18001 (Health and Safety Management) including the Plan-Do-Check-Act approach.

Features and Benefits •

A clear direction understood by all relevant parties through the development and sharing of a Sustainability Policy.

Fewer complaints through better engagement with key stakeholders.

Reduced risk of reputation damage through better management of suppliers.

Reduced operating costs, waste management costs and carbon emissions and improved resource efficiency of the entire event supply chain.

Improved process efficiencies through process mapping.

Target market/eligibility Event Management

Geographical coverage

Cost to client

Contact us for up to date details

Contact

United Kingdom

For more advice contact the Customer Services Team on 01925 256650

Delivery method

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

• Workshops • Training In-house • Advisory and implementation support • Health check • Diagnostic

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Manchester Solutions Services Guide 2011

BS 16001/ISO 50001 Energy Management Systems Overview

If you already have ISO 14001 or have an Energy Management System (or an awareness of the need for one) you are already very close to the requirements of BS EN 16001.

Full Description

The EN 16001 standard is the EU-wide standardised criteria for an Energy Management System (EMS) and is based upon existing national standards and initiatives. As well as enhancing energy efficiency, an EMS can cut costs and reduce Greenhouse Gas emissions (GHG) providing you with a competitive advantage. BS EN 16001 Energy Management represents the latest best practice in energy management building upon existing national standards and initiatives. The standard specifies the requirements for an EMS to enable your organisation to develop and implement a policy, identify significant areas of energy consumption and target energy reductions. Certification to BS EN 16001 will demonstrate a commitment to energy management and will provide a sound basis for compliance with current and future legislation.

Features and Benefits •

Reduce bottom line costs, by measuring and managing energy use

Demonstrate your organisation’s commitment to its corporate responsibility to reduce energy use and be seen as a leader in energy management

Foster engagement with top management on energy management issues and affect behavioral change of your workforce

Enhanced compliance with current and future energy efficiency targets and Green House Gas emission reduction legislation

Append to existing quality and environmental management systems to focus efforts on energy efficiency

Reduce risk through understanding your exposure to energy supply security, and formulate strategies to cope when your business is impacted by supply issues

Target market/eligibility All sectors

Geographical coverage

Cost to client

Contact us for up to date details

Contact

United Kingdom

For more advice contact the Customer Services Team on 01925 256650

Delivery method

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

• Workshops • Training In-house • Advisory and implementation support • Health check • Diagnostic

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Manchester Solutions Services Guide 2011

BS 25999 Business Continuity Management Systems Overview

When times are tough, it doesn’t take much to put business at risk! What do you do when staff simply cannot get to work? What if a key person leaves or your office is hit by a catastrophic power failure? Business Continuity Management (BCM) is a management system that helps you identify these threats to your organisation, to assess the level of risk and to respond effectively; safeguarding your reputation and key business activities.

Full Description

Business Continuity has been around in boardroom vocabulary for more than 20 years and many organisations consider themselves prepared for any disaster. BS 25999 builds such contingencies into the routine responsibilities of every manager. BS 25999 was designed to keep your business going during the most challenging and unexpected circumstances. The standard has the same management structure as ISO 9001, ISO 27001 and other management standards and provides a logical framework for organisations to follow. It provides a basis for understanding, developing and implementing business continuity within your organization and gives you confidence in business-to-business and business-to customer dealings. It also contains a comprehensive set of requirements based on BCM best practice and covers the whole BCM lifecycle.

Features and Benefits •

Provides a common consistent framework, based on international best practice, to manage business continuity.

Proactively improves your resilience when faced with the disruption of your ability to achieve key objectives.

Helps protect and enhance your reputation and brand.

Opens new markets and helps you win new business.

Win more contracts more cost effectively.

Business improvement, the certification requires a clear understanding of your entire organization which can identify opportunities for improvement.

Helps reduce insurance premiums. Contributes towards achieving ISO 27001 and Lexcel.

Target market/eligibility All sectors

Geographical coverage

Cost to client

Contact us for up to date details

Contact

United Kingdom

For more advice contact the Customer Services Team on 01925 256650

Delivery method

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

• Workshops • Training In-house • Advisory and implementation support • Health check • Diagnostic

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Manchester Solutions Services Guide 2011

Business Advice Centre Overview

A single point of information and advice for business enquiries, delivered direct to your desk or via the internet by our specialist advisers, to help your business make decisions based on sound information. Available to both internal and external customers.

Full Description

Accessing useful information can often be difficult and time consuming. The Business Advice Centre provides a single point of contact for client’s business information needs – and if they can’t find the information the client requires, they’ll know someone who can. Most popular services include: Credit Reports – fast access to a wide range of reports from the UK’s top providers which can be tailored to suit the customer’s needs (e.g. basic or comprehensive, limited or non-limited companies, UK or overseas). Mailing Lists – Target new markets using our highly extensive B2B and B2C mailing lists. Sophisticated profiling enables you to target companies by sector, geography, turnover, job function etc. Full contact details, including email addresses available. Free quotes on request. Translations – A full translation service with over 150 language combinations available, from and into English. Our experienced, fully-qualified team of translators translate into their mother tongue only and are well versed in dealing in all types of documents whether its commercial, legal or technical. Company Information – Full company overviews available including full accounts, directors names (and other associations), corporate group structure, ownership details etc Typical topics of enquiries include: Legislation • Statistics •

Tracing companies

Locating trade data

Features and Benefits

Product Features and Benefits •

Single point of access for all business information needs

One-to-one personal service for accurate and relevant

Information straight to your desk

Professional expert advice

A wide range of intelligence tailored to client’s needs

Friendly, cost-effective, quick and confidential.

Target market/eligibility

Available to both internal and external customers

Contact

Geographical coverage

t: 0845 608 3388 f: 0161 233 2630 e: busadvice@business-support-solutions.co.uk

Cost to client

Marketing materials

Greater Manchester, North West, UK, overseas Services vary by requirements. Discounts available to Greater Manchester Chamber members

Delivery method

Membership Benefits guide Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivered by Skills Solutions advisers – phone, web and email requests. 16 For internal use only


Manchester Solutions Services Guide 2011

Business Finance Solutions Overview

Providing an alternative route to finance for businesses whether start-ups or established.

Full Description

Business Finance Solutions provides loans to entrepreneurs whose businesses are located in Manchester, Salford, Stockport, Tameside, Trafford and Cheshire, and who are struggling to raise commercial loans from mainstream lenders.

Features and Benefits

We are particularly interested in working with businesses who: •

Are located in disadvantaged areas

Are planned or operated by people previously unemployed

Are planned or operated by women, ethnic minorities, people with a disability and those aged over 50 years.

Approved clients can borrow from £3,000 to a maximum of £50,000 which can be repaid over a maximum of 5 years. Underlying rates are between 10% and 15%, plus fees.

Target market/eligibility 1.

Start-up businesses

2.

Micro businesses

Contact

Business Finance Solutions t: 0161 245 4977 e: info@business-finance-solutions.org.uk w: www.business-finance-solutions.org.uk

Geographical coverage

Manchester, Salford, Stockport, Tameside, Trafford and Cheshire.

Cost to client

Marketing materials

Loan interest rates apply (10%-15% underlying) Arrangement and monitoring fees also apply.

BFS service brochure

Individual service flyers

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivery method

The Business Finance Solutions team.

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Business Training Open Courses Overview

A comprehensive programme of courses, seminars and workshops, offered on an open course basis, that offer high quality learning to meet all business training needs.

Full Description

We can help to create a workforce that is more knowledgeable, flexible and able to apply best practice to improve a company’s effectiveness. Courses are delivered by specialist trainers and are updated regularly to ensure that they cover key topics affecting businesses. Key training areas include: •

Financial – Covering barriers to payment, credit control, debt recovery and general business finance

Health & Safety – Courses covering legal responsibilities and general health & safety issues in the workplace

International Trade – Provides complete knowledge required to help a business trade around the world

Management Development – Learn the most up-to date management techniques from our experts.

Office Skills – Training to develop telephone, receptionist, minute and note taking, and general administration skills

Personal & Professional Development – Helping individuals achieve better results

Sales & Marketing – Develop face-to-face. Negotiation and telephone sales techniques

All the training courses are held at our training suite in Trafford Park.

Features and Benefits •

Wide range of business focussed training courses

Delivered by knowledgeable specialist consultants and trainers

Courses typically last one day

Excellent quality at value-for-money prices

Benefits to the company include:

- Impact on bottom line

- Improved staff motivation and retention

Target market/eligibility

Contact

Donna Whelan t: 0161 233 2688 e: donna.whelan@business-support-solutions.co.uk w: www.business-support-solutions.co.uk

All businesses

Geographical coverage All areas

Cost to client

Marketing Materials

See the latest training calendar for details or contact the Business training team.

Please see the latest training calendar Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivery method

The business training team

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Business Training Tailor Made Training Overview

A comprehensive programme of standard and tailor made training courses, delivered in the workplace, offering high quality learning in key skills areas.

Full Description

Our Business Training team can deliver tailored courses within a customer’s workplace, making them more convenient and relevant to a particular working environment. This can be any one of the standard courses or a bespoke training programme developed in partnership with the client. As the Business Training team is part of a large business support network and has access to a database of training consultants in the UK, we can nearly always find a suitable trainer, even for the most specific training requirement – for companies of all sizes and all sectors.

Features and Benefits •

Tailored course content and duration to meet specific needs

• Wide range of business focussed training courses • Delivered by knowledgeable specialist consultants in the workplace • Excellent quality at value-for-money prices

Target market/eligibility

Delivery method

Geographical coverage

Donna Whelan t: 0161 233 2688 e: donna.whelan@business-support-solutions.co.uk w: www.business-support-solutions.co.uk

All companies

The business training team.

Contact

Greater Manchester, North West, UK

Cost to client

For information on bespoke options or forthcoming courses, please contact the business training team.

Marketing Materials

See the latest Business Training calendar. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Manchester Solutions Services Guide 2011

Carbon Action Standard Introduction

Every business wants to reduce its operational costs, attract new customers and win new contracts, and demonstrating good practice in environmental management is one of the most effective ways of doing all three. The Chamber works with approved assessors at the Centre for Assessment Ltd to offer Carbon Action©, a recognised standard for energy efficiency and carbon reduction action in business.

What’s on offer?

Carbon Action is designed to meet the needs of all kinds of business and organisation, from service providers to schools and manufacturing firms. It follows the well established Investors in People mantra of PLAN, DO, REVIEW. Delivered by experienced Carbon Action project managers and external assessors, it will help you to: •

Monitor your energy consumption and waste generation

Calculate your carbon footprint, using Carbon Action Toolkit software

Diagnose barriers to reducing carbon emissions

Produce an action plan for ongoing improvement

Raise staff awareness about carbon action

Review and report on progress

After making a formal commitment to participating in Carbon Action over a 12-month period, participants are awarded a Certificate of Commitment. Businesses are then progressed towards compliance with the 23 key indicators of carbon action required for Carbon Action Standard certification, through a mix of one-to-one support, workshops, in-house assessment and external review. The Carbon Action Standard Plus is also available to businesses that go the extra mile towards action on carbon. This has been approved by the Environment Agency as an approved indicator of ‘Early Action Metrics’ for compliance with the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme.

Business benefits

Some of the tangible impacts of participating in Carbon Action include: •

Compliance with ‘Early Action Metrics’ for the CRC Energy Efficiency Scheme

Progression towards the environmental management standard, ISO 14001

Cost savings from reduced energy consumption and waste generation

Enhanced ability to meet tendering requirements for new contracts

Increased staff awareness and commitment to efficiency campaigns

Improved reputation and customer loyalty

Competitive differentiation in a crowded marketplace

Costs

The cost of Carbon Action assessment depends on the size of your organisation. As an indication, the accreditation process for a small business employing up to 10 people, all based at one site, costs £600 + VAT. Individual quotes are provided upon request. To find out more, call the Centre for Assessment on 01925 256 650 or email: enquiries@centreforassessment.co.uk.

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Careers Education, Information, Advice and Guidance Services Overview

A range of Careers Education Information, Advice and Guidance services delivered to young people in schools, colleges and other education settings with additional services also available to support school and college staff.

Full Description

Careers Solutions has a proven track record of supporting achievement and progression of young people. Building on this success, we have developed a bespoke range of high quality Careers Education, Information, Advice and Guidance (CEIAG) services. Services are developed in a responsive and flexible way – we work with education providers to design packages specific to their needs.

Features and Benefits Current packages include:

Universal Packages Careers Guidance – 1 to 1 interviews for a whole year group or in small groups. Careers Education – Supporting delivery of high quality, impartial careers education. Labour Market Information – Materials and presentations looking at key labour market trends and forecasts. Careers Information – Consultancy and training on how to access and use information for pupils. CPD to Teaching Staff – A range of courses from half day sessions to university qualifications. Data Management Services – High quality data to monitor progressions and support strategic planning. Inspiring IAG – Quality kitemark for Careers Education Information, Advice and Guidance services Targeted Packages Engaging with Learning – Package of personal support for disengaged young people. Motivational Activities – Raising attainment and engagement though motivational coaching. Gifted and Talented – Targeted support to raise aspirations and develop high achievers. Enhanced Services to parents – Supporting parental engagement.

Target market/eligibility

Contact

Geographical coverage

www.careers-solutions.co.uk

Cost to client

Chris McClelland – Head of Targeted Services e: Chris.McClelland@careers-solutions.co.uk t: 0161 245 4741

All education providers, including those at Primary School level, wanting to offer CEIAG to pupils.

North West

All packages are bespoke, so costs to providers will vary. Some services may be provided free of charge.

Annette Hughes – Head of Universal Services e: Annette.Hughes@careers-solutions.co.uk t: 0161 245 4878

Delivery method

Delivered by Careers Solutions staff in a way that works for the customer; both in education settings and from outreach venues.

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Chamber Plus Overview

Chamber Plus is a new and exciting initiative from the Greater Manchester Chamber of Commerce designed to add real value to the members by providing significant cost savings on all indirect costs.

Full Description

It’s a free service to all chamber members and includes a full analysis of their current spend on all indirect costs such as: Business Rates, Telecoms, Internet, Utilities, Stationery, Postage, Fuel, Waste, Work wear, Printing and design and more. Chamber Plus will ensure suppliers are appointed based on geographical fit, quality of product/service, additional benefits and cost. The performance of the plus suppliers will be monitored by chamber plus to ensure continuous improvement and added value. There is a clear need for SME’s to apply the procurement and supply chain management principles found in larger companies so Chamber Plus has been formed to offer the necessary knowledge and expertise in implementing best practice. Chamber Plus allows you to focus on your core business while enjoying the benefits of controlled streamlined processes, improved supplier relationships and significant cost savings.

Chamber Plus – Trading Platform

The ChamberPlus online marketplace offers members a virtual shopfront to trade with over 5,500 businesses and nearly half a million employees in Greater Manchester alone. Members can upload business profile for FREE at www.chamberplus.co.uk and start trading today

Chamber Plus – e-procurement

Chamber Plus e-Procurement is a revolutionary online procurement tool designed to enable Members to procure collaboratively. The system increases the buying power of all, helping you and other Members maximise your direct and indirect efficiency savings together. This model has already saved businesses an average 10.9% on their spend. It could do the same for you – and because you’ll access it via the internet, there are no upfront costs. Initially, you’ll be able to buy from three categories of products and services - office equipment and stationery, fleet and associated products and services and building products and services, with more categories to follow... Through best practice procurement, Chamber Plus e-Procurement gives you cashable cost savings, back office efficiencies and more: • Value for money - aggregated procurement brings increased buying power for all • Cost predictability - prices are managed and kept low on your behalf • Customised Catalogues - you choose the products you wish your staff to buy • Track your purchasing - through the automatic three-way matching of purchase order, invoice and delivery note • Receive high quality products and services - all suppliers are performance monitored • OJEU compliant procurement - allowing public sector organisations to access price deals • Make links with leading suppliers - through collaboration and partnership

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Chamber Plus – Frameworks

In an additional development, we are now offering Members our new free online procurement tool, the Chamber Plus Frameworks. The Chamber Plus framework procurement works through collaborative procurement – something that the public sector has been benefitting from for years, now Chamber Plus is bringing this to our members for both public and private. Initially three categories of products and services will be available for procurement through the Chamber Plus Frameworks, those being fleet and associated services, office equipment and products from builders merchants, however we will be expanding on this portfolio.

Product Features and Benefits

Chamber Plus brings value to your business whatever the size, industry or location. As a Member of the Chamber of Commerce, whether a new business or established, you will see the following benefits from Chamber Plus: •

Significant cost savings on products and services

Lower costs for new start up businesses

Management information provided relating to spend and cost savings

Selected suppliers reviewed on a regular basis to ensure quality and compliance

The ability to utilise the purchasing power of a larger group of businesses

Increased membership will give greater buying power resulting in lower costs

Ongoing negotiations with suppliers to bring further cost savings to Chamber members

Target market/eligibility

Contact

Geographical coverage

Angela Roberts (Director) t: 07736944658 e: angelaroberts@chamberplus.co.uk

All Chamber Members.

For any specific queries please contact the following:

All of the North West – contact the team for more information.

Cost to client

Please contact the team for more information on the numbers below.

Tina Devine (Director) t: 07903296485 e: tinadevine@chamberplus.co.uk Steven Nathaniel (Account Manager) t: 07889604204 e: stevennathaniel@chamberplus.co.uk

Delivery method

The Chamber Plus team

Marketing materials

Chamber Plus service brochure. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Chamber Policy & Representation Overview

Representation of our members’ views is central to the work of Greater Manchester Chamber of Commerce. Members have the opportunity to debate and influence Government policy and other issues of local, regional, national and international importance. The research section of the policy team acts as a focal point for the survey and economic policy work of the Chamber.

Full Description

A number of surveys are conducted among members, including the influential Quarterly Economic Survey (QES). The results of the QES are used by key-decision makers including the Bank of England’s Monetary Policy Committee and the Treasury. The report also helps businesses by putting their activities in the context of general economic conditions. The results not only help shape policy priorities, but also enable the Chamber to improve communication with members. By highlighting areas of interest, the Chamber can invite businesses to attend events on the issues that are relevant to them, ask them to take part in member focus groups and respond to consultations on a wide range of business issues on which they may have a specific expertise. The team also produces a detailed submission outlining key priorities identified by Chamber members for each year’s Budget. High profile events and campaigns run by the team ensure the views of members are heard by Government. By researching your needs and views the Chamber can help influence the future of the business environment, as well as giving members information to help run their business.

Features and Benefits •

Access to a comprehensive representation network including individual member representation

• Dedicated staff for each local authority area, together with local Councils to address issues and engage with local partners and decision makers • Local structures ensure that members continue to set priorities for the Chamber’s work • Policy events held locally to address a range of issues and themes • Chamber committees covering Employment & Skills, the Economy, International Trade, Property & Construction and Transport & Environment.

Target market/eligibility

Contact

All Chamber Members.

Chris Fletcher, Deputy Chief Executive, GMCC t: 0161 237 4107 w: www.gmchamber.co.uk

Geographical coverage Greater Manchester.

Marketing materials

Membership Benefits Guide.

Cost to client

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Free of charge as part of membership.

Delivery method

Policy and Representation is delivered directly by Greater Manchester Chamber of Commerce staff.

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Chamber PR team Overview

The Chamber’s policy work is supported by the Chamber’s PR team. The team regularly gets Chamber staff and members coverage in the newspapers and on radio and television.

Full Description

The PR team is responsible for all Chamber communications including 53 Degrees magazine, Chamber News, the Chamber Blog and Twitter.

Features and Benefits

The 53 Degrees magazine is sent to all members free of charge on a monthly basis. It includes the latest news on membership services and stories about members. Demand for space in the magazine is high, but the aim is to feature as many members as possible. Paid-for advertising is also available to members and non-members through Lesley Jarjue at Ten Alps on 0161 226 5693.

Target market/eligibility

Contact

Content and general: Sheena Henthorne, Communications Director t: 0161 237 4029

All Chamber Members.

Geographical coverage

Advertising space Lesley Jarjue at Ten Alps t: 0161 226 5693.

Greater Manchester.

Cost to client

Free of charge as part of membership.

Delivery method

Marketing materials

Membership Benefits Guide.

Greater Manchester Chamber of Commerce staff – the PR team.

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Chamber Commercial Services Chamber Primary Health Plan Overview

A quality healthcare plan from as little as £1 per week available to Chamber members.

Full Description

This innovative health cash plan can serve as an effective absence management and risk management tool for employers, as well as a valuable employee benefit. The plan is underwritten and administered by Westfield Health. For as little as £1 per week, organisations can provide their employees with a quality healthcare plan to help them to look after their everyday health. In return for company-paid weekly premiums, the plan provides eligible employees with cash benefits (up to set limits) towards a range of everyday healthcare including optical, dental and chiropractic treatment, physiotherapy, osteopathy, homeopathy and more. In addition, the plan’s MRI, CT & PET scanning benefit provides access to some of the most advanced diagnostic screening technology available to help provide early intervention with health problems before they become chronic. Plus, its Employee Assistance Programme provides a 24 -hour free and confidential counselling and advice service for a range of medical, legal and domestic issues which can attribute to some million sick-days per year nationwide. Limitations & exclusions apply.

Features and Benefits The plan can help to: • Reduce absenteeism and the costs associated with it, • Assist with staff recruitment/retention, • Lower risk of litigation, • Provide early intervention through diagnostic benefits • Aid employees in coping with work-related and personal issues.

Target market/eligibility

Greater Manchester Chamber Members.

Geographical coverage National

Delivery method

The service is provided by Westfield Health.

Contact

The Membership Team t: 0161 245 4800 e: info@gmchamber.co.uk w: www.gmchamber.co.uk

Marketing Materials

Membership benefits guide Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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www.cnx2jobs.com Young person’s job website & recruitment service Overview

www.cnx2jobs.com is a targeted website which markets jobs and apprenticeships to 16 to 19 year olds in Greater Manchester. Employers in the region can advertise vacancies for young people on the website.

Full Description

The website advertises vacancies serviced by each of the ten Connexions providers in Greater Manchester and gives young people 24 hour access to vacancies, whether they are in school, college, at home or using their local Connexions Centre. Connexions services offer a free recruitment service to employers which, in Greater Manchester, includes posting job adverts on the cnx2jobs website.

Features and Benefits • cnx2jobs is the only job search website designed to advertise job and training vacancies to young people in Greater Manchester • Simple, easy to use and interactive website, which can be searched in a number of different ways • Employers can advertise vacancies for young people – free of charge

Target market/eligibility

Contact

• 16-19 year old young people seeking a job or training opportunity. • Employers and other opportunity providers in the area who wish to advertise vacancies for young people

The Cnx2jobs Team t: 0161 245 4945 e: cnx2jobsteam@careers-solutions.com w: www.cnx2jobs.com

Geographical coverage Greater Manchester.

Cost to client Free of charge.

Delivery method

Through website www.cnx2jobs.co.uk.

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Connexions Overview

A range of targeted support services for young people aged 13-19, and up to age 25 for people with learning difficulties of disabilities.

Full Description

Targeted Youth Support Services are currently delivered by Careers Solutions in Manchester, Rochdale, Salford and Tameside on behalf of the local authorities. The scope of service will vary dependent upon the needs of the individual and local authority area. The service is delivered by staff trained to give impartial careers guidance and support to young people from all backgrounds, including NEET (young people not in Education, Training or Employment), young offenders, care leavers and teenage parents. The Careers Information, Advice and Guidance (CIAG) and Support Services offered under the Targeted Youth Support Services umbrella cover a range of topics including impartial information, advice and guidance on careers, education, employment and training opportunities, job search and placing services, health, money, housing, relationships and substance misuse. The service works with a wide variety of other agencies, parents and partners to help raise participation in learning, reduce NEET and support young people with barriers to progression.

Features and Benefits • Targeted Youth Support Service, tackling a wide range of topics that present as barriers to progression • Delivered free of charge to all young people accessing services in their home area • Delivered by highly experienced and trained Careers Solutions staff.

Target market/eligibility

Contact

Geographical coverage

Manchester, Rochdale, Salford, Tameside.

Annette Hughes – Head of Universal Services e: Annette.Hughes@careers-solutions.co.uk t: 0161 245 4878

Cost to client

www.careers-solutions.co.uk

Young people 13-19 and up to 25 for those with learning difficulties or disabilities.

Chris McClelland – Head of Targeted Services e: Chris.McClelland@careers-solutions.co.uk t: 0161 245 4741

The connexions service is free of charge to all young people accessing services in their home area. Additional costed packages of support are available (see Careers Support Services).

Delivery method

Through Careers Solutions staff across the 4 local authority areas from schools, colleges, Connexions offices and outreach locations.

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Consultancy Introduction

Advisory and Consultancy Services – management of opportunities to identify Advisory and Consultancy support for businesses of all sectors and sizes.

Full Description

Development of leads and referrals to generate opportunities for delivery of high quality advice and support for businesses. Assignment of highly qualified Advisors and Consultants and project management of submission of written proposals to clients, recording, tracking and evaluating outcomes and added value support that will demonstrate return on investment and help to businesses to improve, develop and grow. Examples of support include: • Coaching/Mentoring •

Organisational change

Leadership and Management Development

Strategic and Operational Marketing

Health and Safety

Implementation of quality standards e.g. IIP, ISO 9001, 14001, 27001 etc

Features and Benefits • Bespoke solutions covering a range of business issues

Target market/eligibility

Contact

All sizes and sectors.

Stephen Bromley e: sbromley@i-dg.co.uk w: www.i-dg.co.uk

Geographical coverage National.

Cost to client

Marketing Materials

Dependent on complexity and content of the work required. Please contact us for a detailed quotation.

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivery method •

Advisory support

Bespoke Support

Direct delivery and coaching

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Customer Service Excellence (CSE) Full Description

Customer Service Excellence is a national standard to improve Customer Services within an organisation.

Features and Benefits

Customer Service Excellence is designed to operate on three distinct levels: As a driver of continuous improvement. By allowing organisations to self-assess their capability, using our online self-assessment tool, in relation to customer focused service delivery, identifying areas and methods for improvement; As a skills development tool. By allowing individuals and teams within the organization to explore and acquire new skills in the area of customer focus and customer engagement, thus building their capacity for delivering improved services; As an independent validation of achievement. By allowing organisations to seek formal accreditation to the Customer Service Excellence standard, demonstrate their competence, identify key areas for improvement and celebrate their success.

Target market/eligibility

All Businesses with a customer focus, public service delivery and 3rd party.

Geographical coverage

Cost to client

Contact us for latest details

Contact

United Kingdom.

For more advice contact the Customer Services Team on 01925 256650

Delivery method

Markting materials

• Workshops • Training In-house

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

• Advisory and implementation support • Third party self assessment • Diagnostic

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Director Development Programme Overview

A practical workshop-based programme to provide existing or new directors with the strategic knowledge and techniques to achieve operational success.

Full Description

The Director Development Programme is a practical work-based series of high impact workshops run over 5 days within a 4 month period. The programme provides delegates with practical tools and techniques to deal with strategic business challenges. The 5 modules of the programme are: • Leadership & Motivation • Successful Strategy • Leading Change, Meeting the Challenge • Performance Management, Strategy in Action • Leader as Coach & Feedback Masterclass The programme also includes one-to-one Executive Coaching.

Features and Benefits • Enables directors to think and work more strategically • Helps turn strategy into effective action • Increases motivation • Develops people to their full potential • Experienced course leaders

Target market/eligibility

Contact

All companies.

Geographical coverage

Donna Whelan t: 0161 233 2688 e: donna.whelan@business-support-solutions.co.uk w: www.business-support-solutions.co.uk

Cost to client

Marketing materials

United Kingdom.

For information on bespoke options or forthcoming courses, please contact the business training team

See the latest Business Training calendar. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivery method

The business training team.

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Enterprise Europe Network (EEN) Overview

The International Trade team of Business Support Solutions is a delivering partner in the Enterprise Europe Network in the North West, linked to more than 550 organisations across more than 45 countries in Europe and beyond.

Full Description

The Enterprise Europe Network provides advice and services primarily to SMEs but also to larger companies and research institutes. The services include: •

Support for the development of innovative products, services and processes, to facilitate the transfer of technology between partnering organisations

Help to develop company’s business in to Europe and advice on best route to market

Access to European legislation, industry/market data, funding programmes and business information

The network enjoys strong links with the business world at local, regional, national and international level. These alliances mean that we can help companies to positively position themselves on the European market. The team also provides an essential service for any business which wants to develop an innovative product or process, or owns an innovative technology and wants to reach a wider market, or is searching for an innovative solution to a technology need. Building on the collective experience gained from the North West, National and European networks, the team can assist clients of any size (inventors, SMEs, large corporations, academia and research establishments) by advising on the way forward when they have derived an innovative idea or process and wish to exploit it. This can include a free initial consultation, and help and advice on a range of areas, including finding finance for R&D, and how to protect ideas. The client is then able to link into the network and partner organisations to provide a platform on which to promote their innovation. Companies can sign up to receive email alert on new technology being developed and needs commercialisation. The team also develop a similar service for companies which are looking for commercial partners within Europe for their products and services – distributors, agents, franchises – or are looking for products to source or companies to manufacturer their product or set up a joint venture. The team will disseminate the companies requests and offers through the network who will try and identify potential partners. Companies can sign up to receive email alert on new commercial opportunities available. Available services include: •

Access to information on EU policy, legislation, funding and project programmes

Business partner search – finding a partner or distributor

Tenders Electronic Daily - business opportunities

Events on markets, sectors and issues in the North West

B2B matchmaking events and exhibitions overseas

Technology transfer search

Innovation advice

Free initial consultation

Support with product and process development

Access to finance for R&D and product introductions

Advice on intellectual property rights and patenting

A platform to build international links

Access to research results throughout Europe

Support in applying for EU research/ technology development funding.

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Specialisms: •

Public procurement

• Innovation • R&D •

Funding initiatives

Product standards

Intellectual Property Rights

Partner search

Product Features and Benefits •

Get direct answers to questions on a wide range of European issues

Expertise in areas of specific interest to companies such as public procurement, innovation, business co-operation, financing, market research, and European legislation

Advice on opportunities provided by EU programmes

Current and proposed EU legislation

Assistance to companies to take advantage of business opportunities

Participation in trade missions, market visits and trade fairs

Target market/eligibility

For more advice contact

North West (Greater Manchester, Merseyside, Lancashire, Cheshire & Cumbria).

Enterprise Europe Network Linda Mulvey t: 0845 603 7053 f: 0161 875 2325 e: eenw@business-support-solutions.co.uk w: www.business-support-solutions.co.uk/ going-global/europe

Cost to client

Marketing materials

All companies and organisations, inventive individuals, academia and research establishments.

Geographical coverage

Dependent on service, but information services are mainly free.

UKTI individual trade sheets. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivery method

Delivery directly through staff in the Enterprise Europe Network Companies also provided with information through seminars, workshops, newsletters, guides, the Internet and a range of publications and awareness raising activities.

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The internationally recognised ENWORKS programme helps thousands of businesses across North West England to make environmental best practice profitable. Visit us online: www.enworks.com.

Who are we? ENWORKS provides award-winning environmental business support to thousands of companies across the North West of England. We are a unique, not-for-profit service, delivering publicly-funded support to businesses of all sizes and sectors. Two-thirds of our support is targeted at SMEs, which typically need the most support. We help them first to understand their environmental impacts and then to take action to improve their performance. We help companies to convert environmental pressures into competitive advantages, to reduce their carbon dependency and to invest in sustainable development. Since 2001 ENWORKS has invested over £46 million in North West businesses, through a series of successful environmental business support programmes. We recently completed one three-year programme of support (2007-2010) and secured additional funding from the Northwest Regional Development Agency (NWDA) and the European Regional Development Fund (ERDF) to provide further resource efficiency support until March 2013.

Our origins ENWORKS was established a decade ago as a positive response to the challenges of climate change, resource scarcity and security of supply. It joined the Economic Solutions Group on 1 April 2011, having previously been accountable to the national environmental and regeneration charity, Groundwork UK. Prior to 2001, access to environmental advice in the North West was fragmented, muddled and inconsistent, with very little learning from one project to the next. Our goal from the outset was to remove duplication from the marketplace and to banish the postcode lottery of support; to deliver cost-effective, accessible and high-quality support, which was locally embedded, co-ordinated regionally and linked into national initiatives.

What do we do? Our hands-on support helps businesses to turn environmental risks into opportunities and to grow and thrive by: • • • •

Reducing environmental risks Cutting costs Increasing profitability Safeguarding jobs

• • • •

Creating new jobs Retaining sales contracts Winning new contracts Improving corporate reputation

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Our services All our support is tailored to individual business needs, rather than a ‘one-size-fits-all’ or ‘quick fix’ solution. Our focus is always on value for money and demonstrating measurable returns on investment. Depending on the scope a business has for making improvements, our support can include: On-site reviews Experienced ENWORKS advisers visit businesses to carry out comprehensive on-site resource efficiency reviews. Each opportunity for improvement is researched and quantified, including financial and environmental savings and any relevant payback periods, and presented in a bespoke report. Reviews are followed up by ongoing, hands-on assistance with implementing the recommendations, including help with monitoring and reporting, securing finance where necessary, and accessing technical support from specialist consultants. Bespoke software The ENWORKS Online Resource Efficiency Toolkit is an award-winning piece of software that every business we work with has access to. It has been designed to help busy managers to understand, log, quantify, prioritise, manage and track their savings and to report on their progress in real time. The Toolkit also gives ENWORKS a robust audit trail, with all our results traceable back to individual business improvements. It uses Defra CO2 conversion factors, so our calculations are fully transparent and aligned to national protocols. The software has been widely recognised as best practice and has been adopted by other regional agencies, including the Welsh Assembly Government. As the most comprehensive data set of its kind it has also provided data for research by DECC, BIS and Defra. Training and networking events ENWORKS hosts over 40 training and networking events each year, at venues across the North West. The workshops and courses are delivered by experienced ENWORKS advisers and external consultants and cover a wide range of environmental topics to facilitate wider knowledge and skills transfer. Many of our courses are accredited or certified by professional bodies such as the Chartered Institution for Wastes Management (CIWM) or the Chartered Institute of Environmental Health (CIEH). Information services and advice ENWORKS also manages a range of information services for businesses, ranging from telephone advice to online references and tailored e-bulletins of environmental business news and case studies. The ENWORKS Green Intelligence service is delivered directly to the inboxes of more than 1,000 business people across the North West each fortnight. Content is personalised to include only the topics a reader has chosen to read about. Businesses can sign up free of charge at: www.greenintelligence.org.uk.

Our main focus is on resource efficiency but we also help businesses to address issues such as: • • • • • •

Corporate responsibility Environmental risk management Legal compliance Climate change adaptation Sustainable procurement Energy security

• • • • • •

Making supply chains more sustainable Improving biodiversity Accessing environmental funding Environmental policies Environmental management systems Tendering for new contract 35

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Partnership model Our tried and tested partnership model brings together partner organisations and consultants from across the North West to deliver support to businesses. The partnership is governed by a high-profile board of regional influencers, policy-makers and business leaders and co-ordinated by a central management team. We currently deliver the majority of our support through advisers based at seven partner organisations: • • • • • • •

Cumbria Rural Enterprise Agency (CREA) Food Northwest Groundwork Pennine Lancashire Groundwork Oldham & Rochdale Groundwork Manchester, Salford, Stockport, Tameside & Trafford Groundwork Cheshire Groundwork Merseyside.

The scope of ENWORKS support is deliberately broad and covers all aspects of business operations, from product design and procurement, to process efficiency, administration and premises, through to distribution and residual waste management. The level of support offered to different businesses varies according to their needs and their scope for making improvements, but our focus is always on ongoing assistance and value for money.

Achievements ENWORKS is already helping businesses with identified annual savings of:

£140 million

748,000 tonnes

Cost savings

CO2e savings

5.9 million m3

3.1 million tonnes

Water savings

Material savings

440,000 tonnes

4,872

Waste diverted from landfill

Adults trained

7,425

£223 million

Jobs created and safeguarded

Sales increased or safeguarded

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Average savings per business On average, for every business supported with resource reduction or waste management, we have already helped them to achieve annual savings of: • • •

£5,660 in cost savings 52 tonnes of CO2e 89,500 kWh of electricity / natural gas

• • •

680 m3 of water 1,020 tonnes of materials 1.4 tonnes of waste diverted from landfill

Nationally ENWORKS is leading the way in offering value-for money environmental support to businesses. An independent evaluation of our most recent three-year programme confirmed that our support was the most cost-effective of its kind compared to the UK’s other regional and aggregated national programmes.

External recognition ENWORKS has been recognised as best practice in its field by a number of prestigious bodies, including: European Commission Recognised for Best Practice Principles of Sustainable Development, 2005

Business Green Leaders Awards Shortlisted for NGO of the Year, 2011 Sustainable Energy Europe Awards Finalist in the Consuming category, 2011 European Commission Recognised as a Best Practice Environmental Support Network, 2009

Success Northwest Awards Exceptional Contribution to Environmental Excellence Award, 2005

The Ashden Awards for Sustainable Energy Ashden Award for Energy Efficiency, 2007

Regeneration Excellence in England’s Northwest Awards Exemplar Status for Good Practice in Regeneration, 2005

Regeneration and Renewal Awards Economic Development Project of the Year Award, 2007

European Social Fund Merit Award for Sustainable Development, 2005

SustainIT Awards Climate Change and Environmental Efficiency Award, 2006

Learning Northwest Awards Outstanding Workforce Development Campaign Award, 2002

Contact us To find out more about the support ENWORKS is delivering across North West England, please contact us at: ENWORKS First Floor Lee House 90 Great Bridgewater Street Manchester M1 5JW

T: 0161 237 4181 E: info@enworks.com

www.enworks.com www.enworksinabox.com

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Events Overview

Everyone loves networking and making new contacts at events and we run over 250 every year to help companies do this. There are various formats and times, including City Breakfasts, Business Leader Lunches, Women in Business, HR Matters, Legally Speaking, Doing Business in ..... Events, How Do ....... Seminars, Black Tie Dinners and many more, all at different venues across Greater Manchester. Members get extra discounts and you can view the calendar and book onto events online at www.gmchamber.co.uk/events

Full Description

Thousands of companies across Greater Manchester and further a-field already take advantage of being part of the UK’s largest business-to-business network as members of Greater Manchester Chamber. Chamber events are an excellent forum for member companies to network, win business and gain knowledge. • Networking Events – Members can make new business contacts by gaining access to a wealth of potential customers and suppliers. These events give members the chance to promote their products and services, either informally or in a structured setting. • Policy Events – An extensive programme of issue related events that provide members with the opportunity to hear from and quiz key regional and national decision-makers on a range of issues pertinent to their business. • How do ...... Seminars - Informative workshops designed to keep your business up-to-date with the latest business knowledge, issues and legislation. • Sector Events - Events specifically organised to enable companies from same sectors to network, make new contacts, gain knowledge and keep up-to-date on the latest issues and legislation • Chamber Golf Society – Golfers can try the ultimate in networking and join the Chamber Golf Socity. This thriving community meets regularly during the summer and autumn months at local courses to indulge their passion for golf and build those all-important business relationships! Members are welcome to bring along guests both member and non-member to any of our events. Sponsorship Members can also sponsor events, with a range of cost-effective sponsorship packages on offer. To find out more, talk to the events team on 0161 233 2662

Features and Benefits • Access to a network of member companies across Greater Manchester • Chamber members receive substantial discounts on events. • Something to suit everyone! Events are held at a variety of venues throughout Greater Manchester at different times of the day.

Target market/eligibility

Greater Manchester Chamber Members and also NonMembers at non-discounted rates.

Cost to client

Varies by event. Please visit the website address below, or refer to the latest Events Calendar for forthcoming dates and pricing: Chamber Members receive substantial discounts.

Marketing materials

Quarterly events calendarr Online events calendar and booking system: www.gmchamber.co.uk Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

Lisa Wroe, Commercial Manager - Events t: 0161 233 2662 f: 0161 241 5381 e: lisa.wroe@gmchamber.co.uk w: www.gmchamber.co.uk 38 For internal use only


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Export Docs Overview

The export documentation team offers a full range of export documentation certification services to support UK companies trading around the globe. The experienced team provides comprehensive advice on document requirements and trade regulations world-wide.

Full Description • European Certificates of Origin – facilitates trade between community member states and the rest of the world. • Arab British Certificates of Origin - cover exports to a range of Middle Eastern countries, and are supported by a

legalisation service

• ATR/ EUR 1 certificates – establish the customs duty status of goods that qualify for preference when goods are

exported to countries that have preferential trade arrangements with the EU

• Electronic Certification Service: European Community Certificates of Origin, Arab British Certificates of Origin,

EUR 1 Movement Certificates and ATR’s can now be applied for electrically via the Internet (Please note that

exceptions apply) in addition to submitting documents through our network of offices

• ATA Carnets - An ATA Carnet facilitates the temporary exportation of goods for up to 12 months; acting as a

‘Passport’ at each customs post for goods to enable the temporary exportation of goods without having to lodge

duties on deposit with overseas customs. ATA Carnets are recognised in 45 countries world-wide and are used

to enable companies to take goods and samples for display at exhibitions/sales trips, and to transport

specialised tools and equipment to complete specific work overseas.

Import Certificates – used to facilitate the issue of export licences overseas for goods imported into the United

Kingdom • Specialised legalisation services • Certification of other commercial documents • Force Majeure certificates.

Features and Benefits

All our team are British Chambers of Commerce approved Documentation Officers and we are one of only 18 authorised issuers of ATA Carnets in the UK.

Target market/eligibility

Delivery method

All companies.

Geographical coverage

The services are provided through our Trafford Park office (Warren Bruce Court), and our Airport Office located in The World Freight Terminal at Manchester Airport.

Cost to client

UKTI individual trade sheets.

Greater Manchester.

Marketing materials

Price list available on request 50% discount for Greater Manchester Chamber members on certain documentation. (Arab British Documentation – excluded)

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

The Export Documentation Team t: 0161 875 2327 f: 0161 875 2234 e: exportdocs@itcgm.co.uk w: www.itcgm.co.uk 39 For internal use only


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Foundation Learning Overview

Foundation learning offers a new and more flexible way of learning to young people. It’s made up of three areas that employers value: •

Vocational knowledge, skills and understanding (in a particular career area)

Personal, social and employability skills

Practical English, Maths and IT for every day use (functional skills)

Full Description

If a young person has struggled with traditional classroom-based learning and would like to learn skills and knowledge that will help them in the world of work and in everyday life, then Foundation Learning may benefit them. Foundation Learning will enable learners to learn about different job areas, giving them the chance to try out different occupations and gain qualifications at the same time. If they need to prepare for level 2 learning, or aren’t sure what to do next, we offer a 6 week initial programme to help the learner make decisions about their future career. Upon completion, the learner will achieve a City & Guilds award in Employability and Personal Development, and a Health & Safety award. The next step will involve spending two days a week on work experience and undertaking Functional Skills in English, Maths and IT. We offer qualifications in: • Literacy • Numeracy • IT The qualifications offered are drawn from the new Qualifications & Credit Framework (QCF) and have been developed with employers. They are the same type of qualifications used in Apprenticeships or at college. Learners can build a number of credits to achieve an Award (6-12 credits), a certificate (13-36 credits) or a Diploma (37+ credits). These credits can be achieved at a range of different levels and provide stepping stones in learning. Learners can take full qualifications or gain credits to ‘top up’ previous learning. Functional Skills Qualifications Foundation Learning also allows learners to gain Functional Skills qualifications in Maths, English and ICT at levels to suit. The courses focus on the skills needed in real life – such as using numbers at work and to budget money. The programmes work on a flexible basis and can operate from 12 days to 12 months, depending on what the learner wants to achieve. The learning is tailored to the learner, to give them the confidence and skills to progress onto higher level learning. The programme is completed when the learner is ready to move onto Level 2, and it can lead onto an Apprenticeship. Nationally recognised qualifications will be attained along the day. We also offer work placements.

Features and Benefits • Gain experience in the workplace and an employer reference •

Help with Maths, English and IT

Gain nationally recognised functional skills qualifications, at the level required in most Apprenticeships

Develop skills and gain qualifications required to move on

Make new friends

Stay on the programme to achieve the award, certificate and diploma qualifications

Progress onto Apprenticeships, college courses, Diplomas or employment.

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Target market/eligibility

Learners need to be between 16 and 18 years old. Previous qualifications aren’t important, but the learner must show motivation and keen-ness to achieve. Learners should contact their local Foundation Skills centre (see below) to register interest.

Contact

Contact the local centres: Central Manchester t: 0161 225 4241 Stockport t: 0161 476 7400

Greater Manchester.

Trafford t: 0161 972 2990

Cost to client

Rochdale SkillCentre t: 01706 717860

Geographical coverage

No cost to learner.

South Manchester t: 0161 437 1972

Funding Available?

The new 16-19 Bursary Fund is designed to help support young people who face the greatest barriers to continuing in education or training post-16. You maybe eligible for some financial support from this fund.

Delivery method

Delivered by Skills Solutions staff, via local training centres and with partner employers.

North Manchester t: 0161 205 6790 Salford t: 0161 785 2340 Tameside t: 0161 330 3652

Marketing materials

Foundation learning brochure – online version www.skills-solutions.org.uk/news/2152 Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Chamber Membership Full Membership package details Overview

A range of business benefits and money saving offers exclusively for Chamber members, designed to help businesses grow, improve competitiveness and reduce costs.

Full Description

The Chamber membership package includes: Account Manager Members have their own account manager dedicated to helping them whenever they need advice, help with a business issue, or one of our services. To speak to their Account Manager (or find out who s/he is) members should call: 0845 602 9469 Policy & Representation – see policy page for full details We offer our members the expert help and services of the largest policy team working in any UK Chamber. We’ve had real successes in influencing government policies on the issues that matter to business. We ask Members to get in touch to tell us their issues – whether those are double yellow lines outside premises, business tax, employment policies or digital infrastructure strategy – we’re here to listen, and take their views to the right people for action. Contact: 0845 602 9469 Free PR Support – see PR page for full details We look for business news and success stories – and we get our members coverage. The PR team is here to put members in touch with the media, and we regularly get our members’ news featured in the local press, broadsheets, national radio and television. Please call Sheena Henthorne on 0161 237 4029. Get involved We can get members involved through our councils and committees. Each is focused to take action in a certain local area, or policy topic: Local councils – by area We have 10 local councils - working to tackle local issues in each of the ten Greater Manchester Authority areas. Members take an active role in steering their work. The policy focused groups: •

Employment & Skills Committee

Property & Construction Committee

Transport, Planning & Environment Committee

International Trade Council

Economic, Finance and Tax Committee

Digital Infrastructure Group

Carbon Reduction Group

Sector councils – by industry: •

Automotive & Logistics

• Construction •

Engineering & Manufacturing

Hairdressing Business

Health & Social Care

We actively welcome Members to get involved in shaping the local economy through council and committee involvement. Please call Chris Fletcher on 0161 237 4107

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ChamberPlus ChamberPlus combines expert money-saving services with a collective purchasing procurement framework and an online marketplace to help members trade, save and grow. •

TRADE: The ChamberPlus online marketplace will offer members a virtual shop front to trade with thousands of businesses and nearly half a million employees across Greater Manchester. This is a new service and Chamber Plus has recently launched as an online membership directory for you to find and contact other Members. We’ll soon be adding ways to allow you to create shops and trade with each other. It’s entirely free to Chamber members – go to http://www.chamberplus.co.uk/ and start setting up your own business profile.

SAVE: Our business advisors can cut your costs on everything from utilities to stationery, fuel to business rates. They will thoroughly review your current indirect business costs and work with approved suppliers and collective purchasing frameworks to deliver you serious savings. Chamber Plus has saved over £1,000,000 by reducing members’ overheads by an average of 18%

Chamberplus also uses the power of collective Member purchasing to provide a cheaper procurement framework – saving further money.

Chamber Plus will come and review members’ business utility bills and other costs, and explain how much the service will save your business. They can also help members get set-up on the ChamberOnline Member directory and marketplace. Call 0845 602 9469 Regus Gold Card Members receive a free Gold Card for the duration of GM Chamber membership.* giving flexible meeting space at over 140 UK Regus business lounges and 1,100 worldwide. With complimentary internet access and refreshments while visiting, it’s ideal for meeting clients off-site, catching up with a new contact when travelling – or simply to work offsite in some quiet space. Members sign up for their card at: www.regus.co.uk/activate and enter the promotional code GMCCGOLD. AA Breakdown - preferential rates We offer 60% reduced rates on AA Breakdown Cover – particularly useful if members have a team based on the road. It just offers a little extra peace of mind, at a cheaper price. Free Legal Expenses Insurance & 24 hour Legal Advice Line Our free Chamber Legal Expenses Insurance significantly reduces the risk of litigation and provides Members with essential and immediate legal expenses protection and legal advice. Members have access to more than £670,000 worth of indemnity each year against a range of business related legal problems. You also get access to a 24/7 Legal Advice Line. Get set up today - call 0845 602 9469. City Card Members get a City Card, offering huge savings and discounts - of up to 50% - on a range of leisure, lifestyle and entertainment services across Greater Manchester. Members simply show it at the participating business to claim the discount. To see the full list of offers, and for further details about the scheme go to: www.gmchamber.co.uk/city-card Promote your business - Members can also take part in the scheme by putting forward their own special business offer or discount to other members – please call us to do so, on 0845 602 9469. Reward your staff - Members can buy additional City Cards for their team at just £10 each - a fraction of the normal price of £49.99. Email us at gmchamber@citycardmanchester.co.uk to order extras Social Circle Our Members and their employees get free membership to Social Circle - Manchester’s premier activity group connecting you to over 70 social and activity events a month. It’s a great benefit for boosting staff rewards package. As well as free membership to the group, some of the events are free – and there’s a packed and varied schedule to choose from. Sign up directly at: www.gmchamber.co.uk/services/social-circle

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LateRooms.com Whether it’s for business or personal travel accommodation, we’ve teamed up with LateRooms.com to give Members easy access to a range of great rates and choice on hotels worldwide. It offers up to 70% off the rack rate, and allows you to book rooms quickly and easily online. Primary Health Plan Members can also offer their staff access to a quality health plan from just over £1 a week. It’s a great staff benefit – and can help business too, by improving the costs of long-term absenteeism, and helping with staff retention. Find out more and sign-up here: www.gmchamber.co.uk/services/2 Challenge 4 Change Challenge 4 Change is a 13 station aerial-trekking and challenge course, designed for groups of all abilities. Perfect for cost-effective team building, we offer Members major discounts on bespoke training sessions & team builds, with packages and times to suit. Again, it’s a great venue for a staff away day or reward. Arrange a visit or speak to the team about your needs at: 0300 123 1401 Networking and events Everyone loves networking and events, and we run over 250 every year to build contacts lists and meet customers. There are different formats and times, including golf, black tie dinners, networking activities, specialist seminars, business breakfasts and more, all at different venues across Greater Manchester. Members get extra discounts and you can view the calendar and book onto events online. www.gmchamber.co.uk/events Members can also sponsor events, with a range of cost-effective sponsorship packages on offer. To find out more, talk to the events team on 0161 875 2359 Apprenticeships Apprenticeships are the ideal route for growing a future skilled workforce, and improving bottom line results in the process. We offer a free recruitment service, funding and full support along the way, placing around 2,500 Apprentices in over 1,100 GM businesses every year. Our team are experienced and flexible – we can build frameworks to suit customers’ particular business needs, and we take care of the admin and paperwork! Call 0845 602 9469. Business Training Courses We run a huge range of accredited training and skills courses and Members get extra discounts on our competitive prices. See the latest courses at: www.gmchamber.co.uk/services/calendars or call to arrange a bespoke course 0845 602 9469 Business Finance Support Access to quality funding can be difficult for many start-up or expanding businesses in this economic climate. We offer loans to entrepreneurs who are struggling to raise funds from mainstream lenders, as well as development loans for specialised areas such as technology and innovation. You can see more at www.business-finance-solutions.org.uk or speak to the team on 0161 2454977. Consultancy Support We can provide quick access to the expertise needed from a trusted pool of approved consultants – whether that’s to implement a carbon management scheme, gain an ISO accreditation, develop a LEAN processing culture or put in a new HR system. Call 0845 602 9469 Tap into our Corporate Services For small or medium sized businesses, we can help manage your costs and improve overheads by managing your HR, Payroll, Health and Safety or IT using our proven business support outsourcing model. Call us on 0845 602 9469. Start-up Advice We have a team of advisors dedicated to advising start-ups on finance, marketing, business planning, IT and staff – and we can quickly get you access to the services members need. Speak to your Account Manager or call the Membership Team on 0845 602 9469 and they’ll put the right advisor in touch with you.

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Global Trade Support If customers are thinking about growing their customer base overseas – our International team have everything they need to learn export skills, set your business up to trade internationally, and access any grants available. They offer a range of cost-effective handy packages to make the transition to exporting as seamless and stress free as possible, and they link into a large network of international trade advisors across the world. Call one of our advisors on 0845 603 7053 or find out more at: www.business-support-solutions.co.uk/going-global Recruitment Services We offer a range of services to help get the staff you need, many of which are free. These include: •

Launching soon - Free vacancy listing website at www.chamberjobs.net - members can advertise their vacancies and manage candidate applications online by registering.

Free vacancy handling and promotion

Recruitment to permanent, temporary and ‘temp to perm’ vacancies

Pre-employment skills training where you’re recruiting in large numbers for the same occupation.

We’ve got a team of specialists ready to help you with these services. Call Ian Kerr to get started on 0161 828 3270. 53 Degrees Magazine Members get 10 free copies of the Chamber’s 53 Degrees Magazine sent to you for free as part of your membership. It’s one of the best-known business magazines in Greater Manchester, and it’s packed with information and features about membership and member profiles. You can advertise in it too. Call our PR team for further details on 0161 237 4226. Chamber Logo Members can use the Chamber member logo on your stationery – it’s a recognised mark of quality, and Chamber Members like to trade with each other! Members need to apply to use the Chamber Member logo – please call the Membership team on 0845 602 9469.

Target market/eligibility

Greater Manchester Chamber Members.

Geographical coverage

Greater Manchester (and further afield).

Cost to client

Varies by service.

Delivery method

Varies by service.

Marketing materials •

Membership Benefits Guide

Guide to getting the most out of your membership

Individual service sheets

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

The Membership Team t: 0161 245 4800 e: info@gmchamber.co.uk w: www.gmchamber.co.uk

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Gateway to Global Growth Programme Overview

Gateway to Global Growth offers you a simple way to access a wide range of advice from trade experts. This FREE one-year programme gives you strategic support and guidance, and helps you access export services from a wide range of UK Trade Investment and other partner organisations.

Full Description The service offers: • An in-depth review to identify your company’s needs and aims • ‘Quality training, strategic development & masterclasses on key topics • Up to £1,000 to help develop your international strategy • Specialist advice – with advisers in over 160 locations worldwide and local specialist sector focused advisers, we

have the market knowledge that you need.

• Information on the national and regional grants available to exporters

Features and Benefits

A recent business survey found that businesses that continue to grow their export potential are 11.4% more likely to survive during times of economic instability. “Going Global enables a level of growth not otherwise possible”, says 57% of UKTI customers surveyed* • Grow your export function – we’ll get you the strategic support you need, from the experts • Survive times of economic instability – get the advice you need to build a robust export plan • Access new markets – we’ll help you identify and reach them • Build your knowledge – our experts will provide specialist advice and training, helping you to access Global Value Chains.

Target market/eligibility

This package is ideal for Northwest businesses who have been exporting for at least two years, and who are ready to take the next step in their export development.

Marketing materials Service Guide

Contact

North West England.

North West International Trade Centre t: 0845 603 7053 e: info@uktinorthwest.co.uk

Cost to client

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Geographical coverage

Free

Delivery method

UK Trade & Investment Northwest with the support of the Northwest Regional Development Agency (NWDA) and European Regional Development Fund (ERDF).

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GM Chamber Membership Overview

Greater Manchester Chamber membership gives members easy access to the largest network of businesses in Greater Manchester, the backing of a powerful representation forum, a comprehensive business support programme and a package of real business benefits, to save time, money and help grow businesses.

Full Description

Members of Greater Manchester Chamber form part of a powerful collective voice, representing business views on vital policy issues affecting the local economy. Members form part of the largest business-to-business network in the country providing fantastic opportunities for business development and growth. Members can also access a whole range of business improvement services - including information, advice and support to help businesses of all sizes and stages of development to improve performance and grow. We recognise that all businesses have their own unique needs and challenges. We allocate all members a personal contact who provides one point of contact for advice and information about their membership.

Features and Benefits • Access to the full range of Manchester Solutions services - business support, training, recruitment, education services (see individual service sections) • An events programme that offers a great opportunity for members to network with other Chamber Members and get advice on the topical issues currently affecting businesses. Events take place around Greater Manchester throughout the year (see Events) • Access to a range of services designed to save money including business training at member rates and commercial services that can save money in the day-to-day running of a business (see Chamber Commercial Services) •

Exclusive free access to a comprehensive representation network including individual member representation. Greater Manchester Chamber speaks on behalf of individual members on specific matters of concern (see Chamber Policy and Representation).

Target market/eligibility

Marketing materials

Geographical coverage

Greater Manchester (and further afield).

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Cost to client

Contact

All Businesses.

Membership Benefits guide Getting the most from your membership

Please contact the Membership team for the latest Membership costs for the current year.

Delivery method

The Membership Team t: 0161 245 4800 e: info@gmchamber.co.uk w: www.gmchamber.co.uk

Policy and Representation services are delivered directly by the Chamber. All other membership services are delivered by Manchester Solutions.

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GM Power Overview A work-focused learning programme aimed at Year 10 / 11 students.

Full Description

GM Power – in partnership with a number of training providers and colleges across Greater Manchester – facilitates a broad range of pre-16 work focused programmes. The programme is aimed at students with a wide range of ability levels, who prefer to learn with hands-on, work-focused experience. The programme is delivered for one or two days a week, over two years. The aim is for learners to achieve an NVQ Level 1 or units towards a level 2, and in some instances, a full level 2 by the end of the two year programme.

Features and Benefits • Recognised qualifications •

Increased attendance, punctuality

A culture of ‘lifelong learning

Higher expectations

Improved confidence and self-esteem

Progression to Apprenticeships

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Year 10 and 11 students.

Learner prospectuses

Greater Manchester.

Contact

Cost to client

Please contact for latest prices – see below for details.

Learner recruitment team t: 0161 233 2656 e: recruitment@skills-solutions.org.uk

Delivery method

Providers deliver the NVQ, Skills Solutions manages the programme.

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Guaranteed Apprenticeship Overview

A programme providing training and experience to young people to enable them to become qualified and help them progress in their chosen career. Learners attend a training centre or college and undertake practical skills and underpinning knowledge training on a full time block release basis prior to receiving support to find a position with an employer to continue the Apprenticeship programme.

Full Description

Skills Solutions is one of the largest providers of apprenticeships in the country. Apprenticeships are a good way to recruit bright people and develop them to suit the needs of a particular business. Apprenticeships are work-based training programmes designed to help learners reach a recognised level of competency and performance. Apprentices can make an organisation more effective, competent, productive and competitive by addressing skills gaps directly. The Guaranteed Apprenticeship programme will assist those employers who prefer rather more experienced learners who have gained a background in the occupation concerned before entering employment and those employers who find it difficult to release learners for off the job training. Guaranteed Apprenticeship courses are available in: •

Automotive trades

• Engineering

Features and Benefits •

Fully funded training for 16-18 year olds.

Learners are employed by the North West Apprenticeship Company and receive pay at National Minimum Wage rate during the initial up-front block training course.

Training to industrial standards

Opportunity to acquire nationally recognised vocational qualifications.

Employability training

Support to help you secure permanent employment

Recruitment Service Skills Solutions can also offer a free recruitment service to assist in the recruitment of Guaranteed Apprenticeship course learners to vacancies.

Target market/eligibility

Funding Available?

Geographical coverage

Delivery method

Learners – contact the recruitment team for specific details on age ranges / eligibility. •

Training based at Trafford Park at the Greater Manchester SkillCentre.

There is a minibus service so the facility is accessible for Greater Manchester residents.

Engineering and automotive training courses also available in Tameside.

Engineering course also available in Milnrow.

Cost to client

Fully funded courses, no charge to learners.

Contact Adrian Mitchell for up to date funding details or details of current course availability and trade coverage. Delivered by industry experienced trainers and assessors at the SkillCentre, other Skills Solutions’ premises or partner college.

Marketing materials

Learner’s Guide leaflet available Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

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Outsourced Business Services Health and Safety Overview

A range of professional training and consultancy services related to health & safety issues for business.

Full Description Health & safety training services include: • General health & safety awareness, either as a staff induction or a refresher session, geared towards the client’s business operations • Principles, practices and understanding of manual handling, kinetic lifting and risk assessment (we will train staff on how to complete risk assessments, and audit what they produce – offering advice as required.) • Breakaway training - avoiding aggression & violence at work Health & Safety consultancy services include: • Safety diagnostic and competent person, providing a pick & mix of policy, procedures and risk assessment • Risk Assessments - building on the safety diagnostic. Examples include fire, premises, noise, COSHH, workstations, pregnancy, young people, electrical and work equipment (PAT testing)

Features and Benefits • Cost effective business service • Quality controlled • Health & safety solutions tailored to business needs • Delivered by highly experienced staff • Saves money and management time

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

All companies.

Membership benefits guide.

Greater Manchester, NW, UK.

Contact

Cost to client

See Health & Safety literature for details.

Delivery method

Delivered by Manchester Solutions Health & Safety team.

Stephen Hurst, Manchester Solutions t: 0161 245 4744 f: 0161 237 9458 e: stephen.hurst@manchester-solutions.co.uk w: www.manchester-solutions.co.uk

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Outsourced Business Services Human Resources Overview

Manchester Solutions offers a range of HR services to support business and people management needs.

Full Description

Manchester Solutions offers a range of HR services to support business and people management needs. Management Training - Our management training sessions and workshops help managers to manage their people better, increasing productivity and improving the bottom line. These can be tailored to the needs of each business and can be delivered to groups or individuals. Issues we cover include: •

Employment law

Managing disciplinary issues

Dealing with grievances

Performance management

Managing sickness absence

Recruitment and selection

Policies and procedures - Our comprehensive service includes the auditing and development of existing and new policies and procedures and user-friendly documentation ensuring that they are compliant with employment legislation. Legislative updates - Employment law continues to change and evolve each year – we can update businesses on these changes and advise of any impact on the business relating to terms and conditions, contracts, policies, procedures etc.

Features and Benefits •

Cost effective business service

Delivered by experienced qualified staff

Cost effective HR solutions

Saves money and management time

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

All companies.

Membership benefits guide.

Greater Manchester, NW, UK.

Cost to client

Dependent on service required.

Delivery method

Delivered by Manchester Solutions staff.

Contact

Diane Rothwell t: 0161 245 4769 f: 0161 237 9458 e: diane.rothwell@manchester-solutions.co.uk w: www.manchester-solutions.co.uk

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Outsourced Business Services ICT Overview

Manchester Solutions can provide end to end ICT solutions to your business problems - we offer a range of ICT services from PC/network installations and support to complete outsourced solutions.

Full Description

Our highly experienced team deliver a range of tailored packages to support hardware, software, servers, systems and comms. and provide a single point of contact for any ICT requirement. All services are backed up by structured service level agreements and flexible contracts. We offer specialist consultancy to provide practical IT solutions to business problems, to ensure that ICT makes a real contribution to business success. We can deliver a range of solutions to enable remote or home working, and provide and support systems, to give staff access to company data when they need it most. We can assist with the latest wireless/internet based technologies, as well as with handheld devices such as PDAs, Smartphones and Blackberries. Our team has extensive experience in bespoke application and database development, using the latest Microsoft technologies, and can create tailored IT solutions specific to business needs. We provide and manage email services, including effective anti-spam and anti-virus protection, plus managed web services, including effective content filtering to safeguard the company against misuse and litigation. Our specialist training division offers Microsoft Certified Specialist training from beginners to advanced level, with courses held in our fully equipped training suite or alternatively at your business premises.

Features and Benefits •

Cost effective and practical solutions

• Delivered by experienced and qualified staff • Fully quality controlled • Saves money and management time

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

All companies.

Membership benefits guide.

Greater Manchester, NW, UK.

Cost to client

Dependent on service required.

Delivery method

Delivered by Economic Solutions IT team.

Contact

Michael Pyne, Manchester Solutions t: 0161 245 4854 f: 0161 237 9458 e: michael.pyne@economic-solutions.co.uk w: www.manchester-solutions.co.uk

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International Trade Advice Overview

The International Trade team offers a wide range of services, providing businesses with the skills, support and confidence to trade overseas.

Full Description

The International Trade team gives UK businesses a competitive edge through market information, introductions to potential customers and access to global markets. It provides them with the skills, support and confidence they need to trade overseas. We provide a full range of support from experienced advisers for companies seeking to develop global trade links, and offer a comprehensive portfolio of services in partnership with UK Trade & Investment (UKTI), the North West Development Agency and the European Regional Development Fund (ERDF). Support includes: •

Preparation of export strategies

Documentation services

Transport and logistics

Payment terms & International Commercial Agreements

Foreign Direct Investment & strategic alliance services

Language and culture

Finding the right route to market

Market research and information

Appointing agents and distributors

Overseas market visits and exhibitions

Sector specific opportunities

Export Market and Training seminars

Development of International Markets and Export Portfolio

Features and Benefits

We bring together services from UK Trade & Investment, Greater Manchester Chamber of Commerce, China Britain Business Council, British American Business Council and the Enterprise Europe Network. Exporting products to international markets is an exciting and valuable way to grow your business. By exporting your products you open up new markets and opportunities, thus increasing your business growth potential. Research shows that businesses that enter export markets grow more quickly in terms of employment, sales, labour productivity and overall productivity than businesses that don’t.

Target market/eligibility

Funding available

Priority sectors: •

ICT & Digital, creative industries, biotech and healthcare, sports and leisure, education and training, advanced engineering, energy and environmental technologies, financial and professional services, automotive, aerospace, food & drink

• Asia Pacific especially ChinaEurope North America • Latin America Companies regionally and nationally.

International Trade team advisers and partners. External consultants where appropriate.

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

Geographical coverage The North West and nationally for some services. Dependent on service.

Delivery method

Tenders Alert Service Leaflet.

Market specialisations:

Cost to client

Support may be available to eligible companies for specific programmes.

New International Trade Centre t: 0845 603 7053 f: 0161 875 2234 e: info@uktinorthwest.co.uk w: www.itcnw.co.uk 53

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Manchester Solutions Services Guide 2011

Investors in People Overview

Investors in People is a practical, flexible and easy to use framework delivering organisational improvement through people. It centres on the development of people to achieve real results and continuous improvement for any organisation. The Investors in People framework can be used by any type of organisation, of any size or sector.

Full Description

Investors in People provides a baseline of good management practice which can be used by organisations to help with planning, enhance employee engagement, improve management effectiveness and also evaluate what is working and what needs further improvement. It is not a tick box approach or a paper collecting exercise – it is about ensuring that everyone has the right knowledge, skills and attitude to be able to deliver organisational objectives. Responding to the challenges and pressure that organisations are feeling to meet targets, manage change and deliver more for less, the Investors in People approach provides the opportunity for organisations to explore, in more depth, the areas that are most important to them. Investors in People can be used to get to the core of any organisation’s issues and priorities, helping them move forward and improve performance through people. The Principles The Investors in People framework is based on three key principles to help organisations focus on their priorities and improve performance through people. These key principles are plan, do and review. Plan: Develop strategies to improve performance Do: Take action to improve performance Review: Evaluate and improve performance These principles then break down into the ten indicators that make up The Standard, the foundation of good management practice as well as the wider Investors in People framework which allows organisations to look broader and deeper and achieve higher levels of world class practice and could result in additional Investors in People recognitions of Gold, Silver or Bronze.

Features and Benefits

Developed over 20 years with some of the world’s exemplar organisations Investors in People is the choice for leaders who want to achieve business impact and growth. Adding value to over a quarter of UK worlwide and helping more than 6000 organisations achieve some of the following benefits: •

Improved financial performance

Increased productivity

Increased customer satisfaction

Increased staff motivation and engagement

Managing change – particularly useful tool to help organisations manage significant or rapid change

Public Recognition – helping to attract and retain the most talented people or win new business

Sharper competitive advantage

The principles that make up the Investors in People framework also underpin and support the practices that create High Performing Workplaces

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Target market/eligibility

All sectors, though organisations MUST have a minimum of 2 people to work towards achievement of Investors in People.

Geographical coverage

Delivery method • Workshops •

Diagnostic and Action Planning

Bespoke Implementation Support and Advice

Self-check tools

• Assessment

North of England: North West, North East, Yorkshire & Humber.

Marketing material

Cost to client

There is a flexible package of support that offers the opportunity for organisations to access the advice, support and guidance they require to meet their individual needs. Please contact us for more detailed information. 10% discount for Greater Manchester Chamber of Commerce members

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

idg Sales Team t: 01925 256650 e: iip@i-dg.co.uk w: www.i-dg.co.uk/idgiip

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Manchester Solutions Services Guide 2011

ISO 9001 Quality Management Systems Overview

ISO 9001 - an internationally recognised standard demonstrating commitment to quality and customer satisfaction as well as continuous improvement. An organisation’s ‘Quality Management’ refers to an organisation’s actions to ensure that its products or services satisfy its customers’ quality requirements and complies with any regulations applicable to those products or services.

Full Description

Implementing a quality management system will motivate staff by defining key roles and responsibilities. Cost savings can be made through improved efficiency and productivity. Systems can be developed, hence less waste and disruption & fewer complaints. Customer needs will be met more efficiently resulting in increased opportunities in the Market.

Features and Benefits

A lot of organisations require ISO 9001 certification to qualify for a tender or to achieve preferred supplier status typically for a Local Authority. However, there are many other benefits that can be added to these, including: • Improved internal working leading to less errors and re-work •

Improved customer satisfaction and loyalty

• Improved morale and motivation • Preferential insurance rates

Target market/eligibility All businesses.

Geographical coverage United Kingdom.

Delivery method

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

For more advice contact the Customer Services Team on 01925 256650.

• Workshops • Training In-house • Advisory and implementation support • Health check • Diagnostic

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ISO 14001 Environmental Management Systems Overview

ISO 14001 is an international standard that specialises in a process for controlling and improving a company’s environmental performance.

Full Description

An Environmental Management System is a means of ensuring that your organisation continually considers all aspects of its business operations that can either actually or potentially have an impact on the environment, primarily in terms of pollution. The standard also ensures you are compliant with environmental legislation. The ISO 14001 standard has many overlaps with ISO 9001 and as such, it is relatively straightforward to integrate the two systems if you are already working to ISO 9001.

Features and Benefits •

Advertise your organisation’s environmental credentials to the outside world

Provide a valuable marketing edge given the increasing public awareness of environmental issues

Ensure your organisation complies with legal requirements - Identify impacts of business operations on the environment

Target market/eligibility All businesses.

Geographical coverage United Kingdom.

Delivery method

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

For more advice contact the Customer Services Team on 01925 256650.

• Workshops • Training In-house • Advisory and implementation support • Health check • Diagnostic

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ISO 27001 Information Security Management Systems Overview

If you use information (and every organisation does), you should be aware of ISO 27001.

Full Description

ISO 27001 is an internationally recognised standard, providing a management system framework to ensure that your information is secured under management control. By adopting its requirements; identification and classification of information; considering threats and controlling availability; preserving integrity and protecting confidentiality; you can significantly reduce your business risks. Certification to ISO 27001 is proof of independent verification that your Information Security Management System meets the international standard and is continually maintained & improved to keep up with new threats. Any organisation which is certificated to ISO 27001 can be relied upon to respond effectively to any threat to business continuity, protect information against breaches in confidentiality and to demonstrate governance of its information technology systems.

Features and Benefits •

Win tenders and gain supply chain approval for government and other web-based services

Maintain competitive advantage and brand image

Comply with social, legal and contractual obligations reassure shareholders, partners, employees and customers that their information is safe with you

Focus investment and reduce insurance risk

Target market/eligibility All businesses.

Geographical coverage United Kingdom.

Delivery method

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

For more advice contact the Customer Services Team on 01925 256650.

• Advisory support •

Internal auditor training

Pre-assessment health check

Assistance sourcing a certification body

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Chamber Member services Free Legal Expenses Insurance & 24/365 Legal Advice Line Overview

Chamber Members receive Legal Expenses Insurance free with their Membership. It offers the peace of mind of £670,000 indemnity each year, and unlimited access to qualified legal and employment advice – 24 hours a day, 7 days a week.

Full Description

The insurance will pay up to £65,000 of your legal fees, and up to £65,000 towards the costs of an employment-related claim. The insurance covers the following areas: •

Employment Disputes - The cost of defending actions brought by employees including unfair dismissal & discrimination claims.

Employment Awards - Pays the employment tribunal compensation award in the event of failure in your employment representation.

Prosecution Defence - Cost of defending a prosecution for an offence relating to your business activities including the Health & Safety at Work Act 1974.

Tax, VAT, PAYE and NIC Investigations - One in ten businesses will be subject to an Inland Revenue Investigation each year, cover is provided to pay professional fees resulting from these investigations.

License Protection - Where your business is dependent on holding a statutory license in order to trade, cover is provided for appeal costs.

Data Protection Act - Cost of defending civil proceedings bought against your business under the Data Protection Act.

Property Legal Protection - Enables your business to pursue legal rights arising from negligent acts of others affecting your property.

• Landlord Disputes - Representing your interests in disputes with landlords over the business lease or tenancy agreement. Plus: •

Jury Service Allowance - Up to £1000 per claim to compensate for the loss of an employee attending court or tribunal. 24/365

• Legal Advice Line - Solicitors and other professionals on hand to provide a telephone based legal advisory service. •

Personal injury (£75,000) - Legal Expenses cover is included for all employees and their partners to pursue compensation following a personal injury outside of the workplace where a third party is at fault.

Business Motoring (£75,000) - Pursuing uninsured losses following a non-fault road traffic accident including excess recovery, car hire and credit repair.

Consumer Disputes (£1000) - Up to £1000 worth of professional fees following a personal dispute arising from the purchase or sale of faulty goods or services

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Target market/eligibility

All Chamber members receive it for free as part of their membership. The service is only available to Chamber members.

Geographical coverage

Greater Manchester and further afield.

Contact

A copy of the full policy is available on the Chamber website. t: 0845 602 9469 e: info@gmchamber.co.uk w: www.gmchamber.co.uk

Marketing materials

Cost to client

Free to Chamber members

Legal Expenses insurance flyer Membership benefits guide Getting the Most out of your Membership

Delivery method

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

The Membership team are the main point of contact for the service. This Legal Expenses Insurance is provided by Composite Legal Expenses Ltd, a leading legal expenses provider, endorsed by the British Chambers of Commerce and underwritten by Groupama Insurance Company Limited.

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Lexcel Full Description

Lexcel is the Law Society’s Practice Management Quality Mark. Written specifically for the legal profession, it allows any type and size of practice to undergo independent assessment to certify that the Lexcel Practice Management Standards are being met.

Features and Benefits

By investing in Lexcel, your practice is likely to benefit in a wide variety of ways: •

Establishing a framework to meet compliance requirements e.g The Solicitors Handbook 2007.

Improves marketability to prospective clients

Improved client care

Conflict of interest

Solicitors have the appropriate skills, knowledge and training to carry out their work - plus reducing mistakes

Supervision of staff and management efficiency

Assistance with Best Value Compliance for local authorities

In addition, the need for good communication is essential both internally and externally.

Target market/eligibility Legal sector.

Geographical coverage

United Kingdom and International

Delivery method

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

For more advice contact the Customer Services Team on 01925 256650.

• Workshops •

In-house training

Advisory and implementation support

Health check

Early diagnostics

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Manchester Solutions Services Guide 2011

Management Development Short Courses & Accredited training programmes Overview

Our Management School offers a comprehensive programme of leadership and management training, leading to different qualifications and awards. We offer short courses from 1 to 5 days in duration to meet very specific management development needs as well as NVQs, professional qualifications (*ILM and **CMI) and university level qualifications.

Full Description

The Management School’s strength is having close links with local employers with whom we work to create appropriate training programmes which both inspire and challenge delegates whilst creating an enjoyable learning environment. A flexible range of delivery is available to meet different industry and employer needs, varying from training sessions at our city centre premises, online courses where staff can study at their choice of location as well as tutor visits and assessments in the workplace. Bespoke programmes can be designed and delivered at a time and place to suit. The Management School comprises a team of experienced trainers, teachers and lecturers who have a proven track record of delivering high quality training. We also work in partnership with local universities to offer Foundation Degree courses and short modular courses in leadership and management. Short Courses Attracting and recruiting the right staff

HR Skills for Line Managers

Transition from Colleague to Manager

Supervision and Management

Active Leadership Skills

Team Leader Development Programme

Managing Tasks and Maximising Results

Appraisal Skills

Coaching Skills

Managing Absence to Increase Productivity

Managing Conflict Organisational Behaviour Keeping your Finances Under Control

Unravelling Management Information

Quality Standards without Tears

Managing Change

Creating a Culture of Innovation

How to be a confident Project Manager

Enhanced Business Communication

Introduction to Marketing

Better Business Negotiation

Directors’ Legal Responsibilities

Influencing and Persuading

Professional Presentation Skills

A Manager’s Guide to English Law

Director Development

Build a Better Business Accredited Courses ILM Level 2 Award in Team Leading ILM Level 3 Award in First Line Management NVQ Certificate Level 2 in Team Leading NVQ Level 3 in Management NVQ Level 4 in Management NVQ Level 4 in Co-ordination of Development & Provision of Learning NVQ Level 4 in Management or Learning & Development Level 4 Level 5 NVQ Diploma in Management 62 For internal use only


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CPD in Creative Leadership & Management Foundation Degree in Business Management Apprenticeship in Team Leading NVQ Level 2 Advanced Apprenticeship in Management Level 3 Advanced Apprenticeship in Facilities Management Professional Apprenticeship in Management CMI Level 5 NVQ Diploma in Management CMI Level 7 NVQ Diploma in Management CMI Level 5 Award in Management & Leadership CMI Level 5 Certificate in Management & Leadership CMI Level 5 Diploma in Management & Leadership CMI Level 7 Award in Strategic Management & Leadership CMI Level 7 Certificate in Strategic Management & Leadership We also provide a range of bespoke courses

Features and Benefits Expert delivery team Competitive pricing Flexible delivery

Target market/eligibility Geographical coverage Accross the UK.

Cost to client

Varies by course

Contact t: 0161 233 2655

e: managementschool@skills-solutions.org.uk

Marketing materials

Training Prospectuses – Management Prospectus Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Delivery method Training team

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Microsoft Office Training Overview

Manchester Solutions delivers high quality training in Microsoft Office packages.

Full Description Courses include:

• Excel (beginners, intermediate & advanced) •

Word (beginners, intermediate & advanced)

Powerpoint (beginners, intermediate)

Outlook (beginners)

Features and Benefits •

A wide range of Microsoft Courses and levels

Discount for Greater Manchester Chamber members

Leading a skilled and qualified workforce

Improved productivity and profitability

Bespoke courses available

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

All companies.

Training prospectus.

Nationwide.

Contact

Cost to client

Available on request from Tina Youngman Discount for Greater Manchester Chamber Members.

Tina Youngman Training Manager t: 0161 245 4722 e: tina.youngman@manchester-solutions.co.uk w: www.gmchamber.co.uk

Delivery method

Manchester Solutions staff and Specialised Trainers from our offices at Lee House, or from client premises.

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Higher Skills /Management School Programmes Overview

The Higher Skills or also called Churchgate Acedamy team within Skills Solutions offers an array of programmes to enhance individual and business performance. Our Churchgate Academy offers a comprehensive programme of leadership and management training. Whether you require a short course tailored to your business needs or you would like your staff to embark on a full qualification, there will be something to suit. Our accredited courses are available from Levels 2 – 5 with varying lengths of course on offer dependent on requirements.

Full Description

We deliver the following courses: • Short courses from 1 to 5 days in duration to meet very specific management development needs for example: Attracting and Recruiting the Right Staff, Transition from Colleague to Manager, HR Skills for Managers, Managing Absence to increase Productivity, Managing Conflict and many more (see enclosed link to the brochure) •

Bespoke programmes to tailor to your companies needs

Assessor Awards and Verifier Awards (new QCF qualifications)

Work based qualifications for example NVQ Certificates and NVQ Diploma’s for example Team Leading Level 2, Management Level 3 & 5, Facilities Management Level 3

Apprenticeships in the following Team Leading Level 2, Management Level 3, Facilities Management Level 3, Marketing Level 2 and Level 3, Enterprise Level 3 and Professional Apprenticeship Level 3-5 which include Foundation Degree in Business Management – eligibility criteria applies to attract apprenticeship funding, Higher Apprenticeship in Management Level 5

Professional Qualifications for example Institute of Leadership and Management (ILM) qualifications in Team Leading, Management and Facilities Management

University Level qualifications e.g. Foundation Degree in Business Management, Continuous Professional Development (CPD is an online course)

Prepare to Teach in the Life Long Learning Sector (PTTLES, CTTLES and DTTLS are delivered by Rose Davies or Lisa Prowse – Teacher Training courses

Early Years Foundation Degree is delivered by Gemma Johnson – please contact Gemma Johnson

Features and Benefits •

Programmes to suit the needs of the individual and the business

Increased understanding of your business to improve efficiency & make financial savings

Development of professional behaviour / practice

Competitive advantage through the development of the higher skills which today’s businesses need

Improved productivity through motivating and retaining existing staff

The opportunity to network and learn from other managers

Qualified staff with improved skills and increased productivity

Flexible range of delivery is available to meet different industry and employer needs varying from training sessions at our city centre premises, online courses where staff can study at their choice of location as well as tutor visits and assessments in the workplace.

Bespoke programmes can be designed and delivered at a time and place to suit you

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Target market/eligibility

Contact

Geographical coverage

For accredited courses: Nicole Isselbacher t: 079129 30382 e: nicole.isselbaecher@skills-solutions.org.uk

Cost to client

For short courses (non accredited) and bespoke courses: Donna Whelan t: 0161 233 2655

Funding available

For Teacher Training courses: Rose Davies t: 07803 119945 e: rose.davies@skills-solutions.org.uk

All companies.

Cover Greater Manchester, North West and beyond (to be confirmed on each case).

Variable – please check with relevant contact for more advice (see below)

Dependent on course

For Early Years Foundation Degree course: Gemma Johnson t: 07912 773964 e: gemma.johnson@skills-solutions.org.uk

Delivery method

Delivered by Skills Solutions Staff.

Marketing materials

Or

New Churchgate Academy brochure soon to be released Contact the Marketing team for details of other materials.

e: managementschool@skills-solutions.org.uk

Laura Cunningham: 0161 237 4430

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Neuro-Linguistic Programming (NLP) Overview

Neuro Linguistic Programming is the systemic study of human communication and how we create our subjective world with all its pains and pleasures! It provides a means of discovering what makes the difference between the best and the rest.

Full Description

This science has an application across every area of business life - with NLP everyone can be naturally talented! Leaders travelling through these learning programmes have been developing innovative approaches for: •

Setting objectives and defining strategies and translating them into action

Bringing about change

Maintaining concentration and focus

Aligning business and individual values

Improving communications

Motivating others

Understanding how customers make decisions about their products and services

NLP, leaders are discovering their own innovative routes to achieving excellence, not only in their Professional but their private lives

Features and Benefits

NLP has become a recognised and valuable tool in the business world by studying how outstanding individuals and organisations get their outstanding results. The methods can be taught to others so they too can realize the same class of results. • Communicate more effectively with others • Think more clearly • Manage your thoughts, moods and behaviours

Target market/eligibility

Marketing materials

All Business, anyone & everyone.

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Geographical coverage

Contact

National.

Janine Parr e: jparr@i-dg.co.uk w: www.i-dg.co.uk t: 01925 256650

Cost to client

Next Step is a free service.

Delivery method

(All sessions are INLPTA backed) All courses can be tailored to be held in-house •

Taster day session

• Diploma •

Full practitioner

Master practitioner

All our sessions are small groups

• Participation, practicing and demonstrations are encouraged •

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Next Step Overview

Next Step is a new FREE careers and skills advice service for adults to enable them to make more effective choices about skills, careers, work and life.

Full Description

Information, advice and resources are available online, as well as through advisers on the telephone and face-to-face. Next Step is available to all adults in England, aged 19 and over, or 18 and over for Jobcentre Plus customers and offenders in custody, regardless of prior skills, qualifications or employment status. The Next Step service is offered via three channels; 1.

Face-to-Face - a session with a Next Step Adviser on a one-to-one basis or in a group session, additional sessions (up to three) are available for priority customers

2.

Telephone – unlimited access to advice from a Next Step Adviser on the telephone

3.

Website – access to online self-help resources

Features and Benefits

Adults will experience a high quality service offering them expert, impartial advice and resources. Next Step offers support to make informed choices about future skills, careers, work and life by providing information and advice on; •

Finding learning and training that is right

Improving reading, writing and maths

Understanding the local job market

Finding out about funding to support

Developing a CV

Improving interview and presentation skills

Progressing in current job

Information about the types of disability and childcare support available.

Target market/eligibility

Whilst Next Step is available to all, priority is placed on customers in the following groups; •

Low-skilled adults (i.e. without a full level 2 especially women) locked in low-skilled, low prospects jobs;

Geographical coverage The scheme is national.

Cost to client

Next Step is a free service.

Delivery method

• Young adults aged 19-24 without a level 3 qualification;

The dedicated Next Step team delivers the service – see below.

Contact

Adults facing redundancy, newly redundant or at a distance from the labour market;

• Jobcentre Plus customers in receipt of out of work benefits •

People from ethnic minority communities

Older people (50+)

• Carers as defined by Department of Health Guidelines

For more information on Next Step visit: www.direct.gov.uk/nextstep and search on-line, or speak to an adviser on the telephone on 0800 100 900 lines are open from 8am – 10pm, 7 days a week. To book an appointment with a local Next Step Adviser or to find out more about the service, please call the Next Step Greater Manchester Team on 0161 245 4858.

Offenders in custody and in the community under the supervision of probation services and ex-offenders; and

Marketing materials

People with learning difficulties or disabilities (including those with mental health conditions)

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430 68

Please contact the Next Step team – Carol Jamieson, for the full suite of materials www.direct.gov.uk/nextstep

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Manchester Solutions Services Guide 2011

North West Apprenticeship Company Overview

The North West Apprenticeship Company is an Apprenticeship Training Association. It works with Training Providers and Hosting Companies across the North West to provide an employment agency for Apprentices. The North West Apprenticeship Company works across all sectors offering Hosting Companies with expert support to employ Apprentices. With over 20 years experience, Apprenticeships really are our business.

Full Description

The North West Apprenticeship Company is a not for profit Apprenticeship Training Association. Established by Training Providers across the North West it exists to increase the take-up of Apprenticeship in under-represented markets and in new areas where Apprenticeship has not yet begun. The National Apprenticeship Service has invested in The Company to support it in its first two years. The Company is not a Learning Provider: Training is delivered by Training Providers across the North West. Offering agency services for Training Providers, businesses and Apprentices, it is The Company’s aim to increase the number of Apprentices, not to displace them.

Features and Benefits

The approach is to focus on businesses that have not previously taken part in Apprenticeships. Businesses use the Apprenticeship Company because it and its partner providers have over 20 years experience in developing and placing Apprentices. The Company is employer led and responds to the needs of its customers by organising Apprenticeship opportunities across a variety of occupations. The Apprenticeship Company is unique in its delivery and brings new opportunities for businesses by co-ordinating the delivery of Apprenticeship. Where this is not possible The Company has access to over 200,000 square feet of training infrastructure across the North West where Apprentices can undertake further training to prepare for their next opportunity.

Target Market/Eligibility | Employers Why use the North West Apprenticeship Company? Some of the key reasons to work with the NW Apprenticeship Company are: • We take care of the employment issues - The NW Apprenticeship Company manages the Apprentice’s employment - paying them their wages and taking care of employment issues that relate to employing an Apprentice. •

We offer flexible Apprenticeships - Some Hosting Companies cannot provide the full breadth of an Apprenticeship Framework but want to take part in Apprenticeships. By working with the Company, the Apprentice can be pooled with other employers to move between them, ensuring that they gain a full Apprenticeship. The Hosting Company then gets a fully qualified Apprentice at the end of the Apprenticeship.

We can pool opportunities across companies - Where a Hosting Company has a part-time vacancy, the Company will pool these employment opportunities with other Hosting Companies. This provides a full-time Apprenticeship for the Apprentice.

Your headcount remains unaffected - Some Hosting Companies have headcount restrictions. The Company allows the Hosting Company to be involved in Apprenticeship, whilst leaving headcount limitations unaffected.

We provide a flexible and portable talent pool - Hosting Companies seek to have a more flexible workforce. The NW Apprenticeship Company provides all Hosting Companies with a talented workforce that is portable and can be flexed at times of increased need for staff.

The NW Apprenticeship Company is also used on large sites where Apprenticeship opportunities can be pooled. Examples include local government and Construction sites, such as PFI schemes where Apprentices are pooled across several sub-contractors.

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Target Market/Eligibility | Learners Apprenticeships Apprenticeships are a great way to kick start your career, combining the latest training with practical work experience and a wage from Day 1.The North West Apprenticeship company is a new way of delivering Apprenticeships which guarantees that you complete your learning without relying on one single employer. This gives you peace of mind that you’ll be on an Apprenticeship programme that you’ll get to complete, and if you move between different employers, you’ll broaden your experience and knowledge of different working environments. We offer a huge range of Apprenticeships across many occupations and sectors including: •

Business & Administration

• Automotive •

Construction Craft and Mechanical

Health & Social Care

• Insurance • Hairdressing • Engineering • Management •

Customer Services

Remember, the NWAC is just one option for your Apprenticeship - we can also arrange for you to have a programme with just one employer for the duration of your training. To find out more, contact us - or visit www.apprenticeships.org.uk

Contact

Mark Hayes - Director t: 0161 233 2654 m: 07811 392 499 e: mark.hayes@nwapprenticeship.co.uk

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Sarah Turner m: 07841 080912 e: sarah.turner@nwapprenticeship.co.uk

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North West Business Club Overview

An opportunity for businesses in the North West and across the world to network and communicate with each other for mutual benefit.

Full Description

Originally formed to capitalise on the benefits of staging the Commonwealth Games in Manchester, The Northwest Business Club has proved to be a successful platform for businesses from across the North West and across the world to network both online and at Business Club events. Now managed by Business Support Solutions, the Northwest Business Club offers clearly defined areas of activity which allow businesses to communicate with potential customers, suppliers, business partners and other audiences that may be critical to success: a free listing in the business directory; a free business matching service; on-line monthly e-newsletter, e-bulletins, regular events and access to business support agencies.

Features and Benefits •

Access to information about news, events, issues and so on in the North West business market

Ability to network online and face-to-face with other businesses to source new business contacts

Ability to promote your business and activities to other members

News about Manchester Solutions and Greater Manchester Chamber services

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Businesses and individuals.

Leaflet.

Greater Manchester, North West, UK, overseas.

Contact

Cost to client Free of Charge.

Delivery method

Via North West Business Club website, monthly e-newsletter and events

Mike Snape t: 0845 603 7053 f: 0161 237 4023 e: mike.snape@business-support-solutions.co.uk w: www.nwbusinessclub.co.uk

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OHSAS 18001 Health & Safety Management Systems Overview

An Occupational Health and Safety System is a framework that allows an organisation to consistently identify and control its health and safety risks, reduce the potential for accidents, aid legislative compliance and improve overall performance.

Full Description

An established Health and Safety management system will help to eliminate or minimise risk to employees and other interested parties, who may be exposed to OH&S risks associated with its activities. •

Assure itself of its conformance with its stated OH&S policy

Demonstrate such conformance to others

Implement, maintain, and continually improve an OH&S management system

Make a self-determination and declaration of conformance with the BS OHSAS specification

Seek certification/registration of its BS OHSA S management system by an external organisation

Essentially, BS OHSAS helps in a variety of ways such as: • Minimise risks to employees • Improve an existing OH&S management system • Demonstrate diligence • Gain assurance

Target market/eligibility All businesses.

Geographical coverage United Kingdom.

Delivery method

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

For more advice contact the Customer Services Team on 01925 256650.

• Workshops • Training In-house • Advisory and implementation support • Health check • Diagnostic

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Overseas Market Introduction Service (OMIS) Overview

The Overseas Market Introduction Service (OMIS) gives your business an instant link to local trade experts, reports and advice around the world.

Full Description

The OMIS service directly plugs into a huge global network of UK Embassies, Consulates and High Commissions a network of overseas expert advisors to help you access the best local support and business advice, including competitor analysis, market reviews, bespoke events and local help with business etiquette and culture. We offer a service tailored to your individual requirements. Our overseas staff are the lifeblood of this service with their unique local cultural understanding, market knowledge and extensive political and commercial contacts. The service guides your business through the complicated process of breaking into new overseas markets, while consistently providing all the help you need at every stage - from early initial research to making your first market visit overseas.

Features and Benefits

As well as offering you valuable services to save you time and money prior to market entry, OMIS offers a unique platform to showcase products/services and to meet potential clients. • Identification, assessment and contacting of potential distributors, partners and contacts • Market sector overviews • Market analysis • Appointment making with selected contacts or business partners • Help with translation, business etiquette and culture • Introductions to Chambers of Commerce and Trade Associations • Arrangement of receptions, meetings & seminars where you can present your products & services • Delivery and collection of tender documents.

Target market/eligibility

The service is a bespoke package to suit individual company requirements. It is a chargeable service.

Geographical coverage

Marketing materials

Service Guide Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

North West England.

Cost to client

Costs vary depending on scale and depth of research required by the client.

North West International Trade Centre t: 0845 603 7053 e: info@uktinorthwest.co.uk

Delivery method

UK Trade & Investment Northwest with the support of the Northwest Regional Development Agency (NWDA) and European Regional Development Fund (ERDF)

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Passport to Export Overview

This service is for new or inexperienced exporters – looking to break into new markets abroad.

Full Description

Passport to Export offers a helping hand through the maze of the global marketplace, offering a full service to help customers start trading successfully and confidently abroad. Passport to Export offers training, planning, subsidies – and the peace of mind that comes with having a seasoned expert close at hand.

Features and Benefits

Passport to Export will help you find new customers and markets, spread your business risk and increase profitability. On average, firms new to international trade benefit from a 34% increase in productivity in their first year of exporting alone! For £250 +VAT, you’ll receive: • A free export health check – an expert assessment of your company’s capability for export •

A year long package of training, strategic planning and financial support

Matched funding of up to £1,000 (VAT is not reclaimable) for export related costs such as marketing, market research, translation and staff development

Up to £500 subsidy towards travel costs for a market visit outside the European Union

Up to six days of one-to-one mentoring from an international trade expert

A market selection service to asses the potential of your products

Free planning workshops to help shape your export strategy and a selection of masterclasses on key topics’

Customer service - aftercare services to help you continue your successful development in international trade.

Target market/eligibility

Passport to Export is designed to help small and medium sized businesses completely new to exporting or just starting to export. You’ll need to be based in the North West of England, employing fewer than 250 staff and show a serious commitment to exporting.

Contact

Contact UKTI for a Passport to Export trade sheet t: 0845 603 7053 e: info@uktinorthwest.co.uk w: www.ukti.gov.uk

Delivery method UKTI

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Outsourced Business Services Payroll Overview

Manchester Solutions can offer a full professional payroll service to businesses.

Full Description

Manchester Solutions can offer a full professional Payroll Service to businesses. This comprehensive service enables businesses to outsource their payroll to us with minimal disruption. The main services we offer include the following. •

Tailored payroll services to meet business needs

Accurately processing the payroll to ensure all employees are paid on time, which can be weekly, fortnightly and/or monthly

Assisting with the registration with HM Revenue and Customs for new employers

Maintaining payroll records

Calculating monthly (or quarterly) payments to HM Revenue and Customs and completing the P32 ‘payslip

Preparing clear and easy to follow reports providing relevant management and performance information

Completing tax year end returns (P60, P14, P35) and submitting them by the due date, including electronic filing

Completing P9D/P11D declarations

Sending payslips by first class post

Answering any payroll queries promptly and efficiently

Dealing with queries from HM Revenue and Customs and others requiring details of employees’ pay

Processing forms P45, P46, P46 (Car) etc

Calculating special National Insurance calculations for directors

Preparing checklists for deductions, pension contributions etc

Providing documentation to explain key payroll changes (for example changes to minimum wage working time regulations, and changes to income tax rates)

Customers will receive standard payroll reports by email and post. We can also provide additional reports tailored to meet your specific needs We can offer also advice and guidance on all areas of payroll. We will do this over the phone, face to face or via email. For companies with their own payroll department, we run payroll workshops. This will include an experienced, qualified payroll person spending half a day with staff to update them or teach them new skills. This can be tailored to business requirements upon request, e.g. • Up-to-date rates for statutory payments • Calculation exercises • Refresher on calculating the various statutory payments according to current legislation and updates on any changes.

Features and Benefits

Delivery method

• Cost-effective business service

Delivered by Manchester Solutions staff.

• Delivered by experienced qualified staff

Marketing materials

• Comprehensive payroll solutions • Saves money and management time •

Tailored to individual business needs

Target market/eligibility All businesses.

Geographical coverage Greater Manchester, NW, UK.

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

Danielle Williamson t: 0161 245 4907 f: 0161 237 9458 e: Danielle.williamson@manchester-solutions.co.uk w: www.manchester-solutions.co.uk

Cost to Client

Dependent on service required.

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Professional Apprenticeships Overview

Apprenticeship programmes for young people and adults combining an apprenticeship with a higher level vocational or professional qualification.

Full Description

The Professional Apprenticeship programme allows companies to develop their staff to graduate level and beyond, in line with their specific business needs. This enables companies to fill high level positions with high calibre people with the right skills for the job. Professional Apprenticeships are suitable for both current and new staff members and entry is dependent on age and experience. Skills Solutions currently offers professional apprenticeships in Management, and progression routes (no funding available) in Accounts, Insurance and Banking.

Features and Benefits • Develops staff to graduate level and beyond • Allows business to develop their own graduate in line with their business needs and the ethos and culture of the company • Subsidised training (for Management courses) •

Flexible patterns of learning – mostly on-the-job, at our city centre learning centre

• Training delivered to latest industry standards • Training directly relevant to each business • Avoids future skills shortages • Increases commitment and motivates staff by providing clear progression routes • Enhances performance through higher skilled staff

Target market/eligibility

Marketing materials

Geographical coverage

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

All companies.

Brochures available.

Greater Manchester.

Cost to client

Contact

w: www.skills-solutions.org.uk

Dependent on course.

Delivery method

Various patterns and methods of delivery.

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Public Procurement Overview

Member benefit that allows Members to view tenders that are advertised in the Member only area of the Chamber of Commerce Website. Public & Private sector companies are encouraged to post their tenders on the website. This is targeted at under OJEU limit of advertising, and therefore, tenders are typically under £139k. The offer also includes training on how to prepare for public tenders and how to deliver them. To add to this, the area on the website offers a service to collaborate with other Members to deliver tenders, and also has training courses available to support Member company staff who want to learn how to complete documents such as PQQs, and ITTs. Collaborations Small business interested in part of a tender, who need to build a collaborative submission with other providers, should contact the Membership team who will be happy to link the customer with other members who may wish to collaborate on a submission.

Full Description

On the Chamber’s website, there is a section for Members only. Within this restricted area, Members have access to a tenders section. The tenders section advertises tenders on behalf of the public and private sectors. Where possible, links are made to authorities’ websites for further details. The section of the website also has training courses available to help SMEs to build their knowledge of how to tender to the public sector, prepare PQQs & ITTs, as well as a service to support SMEs to write tenders. This service is a response to Action for Business.

Features and Benefits • Low cost method of identifying public sector tenders. •

Quality training that supports Members to diversify into the public sector market.

Target market/eligibility

Have to be Members to use. No public funding included in this service.

Geographical coverage

Typically Greater Manchester, however, if outside the area, they are more than welcome to attend.

Cost to client

Awareness Course £45

How to complete a PQQ £195

How to complete a ITT £195

How to deliver a public contract £395

The tenders are advertised through the website. Training courses are face to face with a facilitator. The tender writing service is conducted by a Consultant.

Marketing materials

Online in the Members area. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Tenders advertised under £139k are advertised to Members for Free. Tenders Electronic Daily, which are tenders over £139k is £450 for an annual subscription. Training courses are: •

Delivery method

Contact

Mark Hayes t: 0161 875 2362 e: mark.hayes@manchester-solutions.co.uk w: www.gmchamber.co.uk

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Recruitment Services Overview

Each year Work Solutions successfully fills over 5,000 vacancies for hundreds of local employers across a wide range of occupations.

Full Description

We offer a comprehensive range of recruitment services to meet the needs of employers with permanent and temporary vacancies. Where an employer has multiple permanent vacancies (5 or more) in the same occupation, we can design and deliver a bespoke pre-recruitment training programme, ensuring candidates are already trained for the job they are applying for. Our recruitment service offer includes: •

Promoting the company and their vacancies to n extensive candidate pool

Pre-screening of candidates so employers only interview people with the appropriate skills, experience

Providing candidates who have been trained in areas such as: H&S, COSHH, Manual Handling, First Aid, CSCS card and SIA Licences

Design and delivery of bespoke pre-employment training courses

Occupations and Sectors Covered: Admin/Clerical Customer Service Call Centre Warehouse/Industrial Manufacturing Logistics and Transport Construction Professional (Sales, Marketing, HR, Finance, IT) Tourism Care Cleaning Retail

Features and Benefits • Provide recruits for both part time and full time vacancies •

Appoint candidates to permanent posts either directly or through a temporary to permanent trial model

Provide reliable temporary staff

Members of the Recruitment and Employment Confederation (REC)

Competitive rates and quality of service compared with ‘high street’ recruitment agencies

An ethical approach to employing temporary workers

Assessing and training candidates, prior to interview by the employer, to ensure that candidates have the right skills and experience

Target market/eligibility

Delivery method

Geographical coverage

Contact

All companies

Delivered by Work Solutions staff

Work Solutions currently delivers services in Greater Manchester and East Lancashire.

Julie McMenamin t: 0161 828 3270 e: julie.mcmenamin@work-solutions.org.uk

Cost to client

As our services are publicly funded, recruitment to permanent vacancies is free. Where the vacancy is temporary, services are competitively charged, with a discount for chamber members.

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Redundancy Rescue Package Overview

We offer a range of services to companies who may find themselves in need of assistance when making staff redundant.

Full Description

Any combination of these services can be utilised depending on the individual needs of the company, the number of proposed redundancies and the period of time during which the redundancies will be made.

Features and Benefits Services can be delivered on site (employer premises), through one of our centres or within the community: • An initial meeting with the employer to establish needs and agree a redundancy support package. •

Time permitting, Train to Gain could be used to up-skill staff prior to completion of redundancy to assist them in gaining future employment.

A 1-2-1 session with all affected employees to discuss their existing qualifications, experience, training needs, aspirations and concerns and to devise a personal action plan.

Assistance with the completion of CVs, via group workshops or 1-2-1 support, on site or within the community

Application Form support, (through group sessions, workshops, 1-2-1 support, on site or within the community).

Support with Jobsearch, (Looking for work, Job websites, Voluntary Work)

Further Information Advice & Guidance will be given to staff on: Starting a New Business, Adult

Apprenticeships, Train to Gain, and other training opportunities.

Staff will be signposted for Benefit Advice, Pension Advice, Mortgage Advice and Financial Advice.

In-Work Support - once we have assisted individuals to gain new employment, we also offer in-work support to ensure that they enjoy a successful start in their new role. This can include “on-the-job” training, where the new employer is willing to take part.

Target market/eligibility All companies

Geographical coverage Greater Manchester.

Cost to client

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

Julie McMenamin t: 0161 828 3270 e: julie.mcmenamin@work-solutions.org.uk

Delivery method

Delivered by Work Solutions staff

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Regulatory Training Courses Overview

Business Regulation Solutions is a not-for-profit business support company established in partnership between Manchester Solutions, Greater Manchester Fire & Rescue Service, the ten Greater Manchester Local Authorities and Warrington Council. BRS provides advice, events, training and consultancy to businesses to assist them to improve their performance and compliance with a wide range of business regulations.

Full Description

Areas covered include fire safety, licensing, trading standards, environmental protection, food safety and health & safety. Training courses available are designed to help businesses train their staff and meet their legal safety requirements. Trainers include currently employed Fire Officers and Environmental Health Officers who have experience of applying their up-to-date knowledge on regulatory requirements to all types of businesses. Accredited training is delivered by Chartered Institute of Environmental Health (CIEH) and IOSH registered trainers. Many of the Food Safety and Health and Safety courses available are CIEH and IOSH accredited. The quality of the pre-course information, certification and evaluation are all ensured in accordance with our accredited ISO 9001 quality management system. Courses are revised to keep up to date with changes in legislation. BRS also offer bespoke training and specialist courses.

Features and Benefits • • • •

Covers all areas of regulation unlike other training providers/consultants Advice, events, training and consultancy Delivered by trainers with Fire Officer/Environmental Health Officer experience Up-to-date with current legislation

Target market/eligibility

Funding Available

Geographical coverage

Marketing materials

Employers – all sectors

Currently no funding available.

Courses run at venues across Greater Manchester, Warrington, Blackburn and Darwen and clients’ premises where suitable. We can also deliver out of area.

Cost to client

From £20 plus vat/delegate (member rate) for seminars From £50 plus vat/delegate (member rate) for courses Average consultancy day rate £400 plus vat/day (member rate)

Delivery method

See the business training calendar BRS Service Brochure. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

Sally Mansfield t: 0161 233 2689 e: sally.mansfield@business-regulation-solutions.co.uk w: www.business-regulation-solutions.co.uk

Delivered by experienced trainers. Flexible approach to delivering training at times to suit the client. Bespoke training delivered to suit individual company needs. Consultancy can be delivered in hourly blocks.

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Services for Schools Overview

We offer a wide range of services to schools, many of which can be tailored. We regularly develop new and bespoke services for our customers. These services are delivered under the Chamber brand, by the Education Business Solutions and Carrers Solutions teams.

Full Description Quality As a mark of the quality service we provide, we hold the Award for Education Business Excellence (AEBE) in all 21 categories, and have undertaken the Greater Manchester “Inspiring IAG” Award, from September 2010. Our Connexions Services are accredited with the Matrix standard for the quality of the Information, Advice and Guidance that they provide to young people. The group is also Investors in People accredited.

Features and Benefits Work Based Learning Opportunities Placements and work experience There is no better way of learning about work, than in the workplace itself. We offer a wide range of Work Experience opportunities to suit all learners. These flexible services can be tailored to what you need, and be bought as a package for an individual learner, groups of learners or even an entire year of students. Learners will: •

Gain a better understanding and knowledge of enterprise in the workplace

Develop the skills and qualities required for the workplace

Develop a better knowledge and understanding of the sector being studied

Develop an awareness of career opportunities

Services include: •

Work Experience Preparation - This activity can be delivered to small groups or whole cohorts

Block Work Experience – A placement based on employer premises

STEP - The Skills for Training, Employability and Progression (STEP)

Programme engages hard to reach learners for whom a work environment is not suitable. The programme is flexible, and lasts for up to one week

Internships – Learners spend a period of time in the workplace in order to complete a piece of work, or a project

• FLEx - An alternative curriculum programme for learners with a strong vocational interest, who are disaffected from school or are at risk of being excluded. The programme includes: - Placements: Flexible and accredited long term work experience for Key Stage 4 and 5 learners for one or two days a week - Vocational: Placements with a Level 1 vocational qualification to provide the skills and preparation they need to progress to an Apprenticeship

- Five Day Programme: a two day per week work placement and three days in a Foundation Skills Centre

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Impartial Careers Information, Advice & Guidance Services With so many options now available for post-16s, it is vital that teachers, parents and learners all have access to the latest information on opportunities and different career routes. We offer a range of services to help. Services include: •

Careers Guidance

Enhanced Careers packages such as Choices at 14, Choices at 16, HE packages

• Group work sessions on specific occupational sectors, progression routes for specialist subjects, FE/HE/Apprenticeships •

Access to interactive guidance programmes

Supported access to online application processes

For those learners with Learning Difficulties and Disabilities (LDD) we can provide an individually tailored guidance service ranging from support with Person-Centred Reviews to sourcing specialist provision.

Careers and Labour Market Information Services Include: •

Careers Fairs - We arrange for selected employers, colleges, universities and training organisations to attend and talk about the opportunities available

Careers / LMI Information - We provide appropriate and accessible information resources to enable all young people to make a successful transition to settled employment and adult life

Consultancy - We offer consultancy visits to evaluate and develop your careers resource areas, offering practical advice on building and maintaining a valuable set of resources for your school

Access to Information - We provide discounted careers software and other licence subscriptions, a central re sources and loan library, and briefings for careers professionals

Accreditation for schools - Inspiring IAG Inspiring IAG is an innovative quality award that recognises good quality careers education and IAG and has been developed in Greater Manchester to reflect strategic priorities. The award is a three stage process with levels at Bronze, Silver and Gold, and includes a self assessment, evidence gathering and external assessment. The award is a great mark of a school or college’s commitment to providing quality IAG. Enhanced Services to Parents/Carers We continue to develop innovative ways of engaging and supporting parents. We have regular contact with parents and we are committed to promoting their understanding of the opportunities and routes available for their children. Services include: • Presentations at parents evenings on options and post-16 routes • Labour market briefings • Workshops on how to support learners to make decisions • Information on online resources available to support career planning • Invitation to a careers guidance interview • Follow up interview/telephone call to discuss career ideas and actions agreed • Copies of action plans sent to home address • Access to an Advisor by email for any queries • Choices at 16 – What Next? Information Evening for Parents

- (This event helps parents to find out more about post-16 options)

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Activities designed to help learners acquire the employability skills valued by employers Now, more than ever, learners are encouraged to develop transferable and interpersonal skills for their eventual employment, in addition to traditional subject-based learning. We offer a range of engaging, interesting and tested services to help your learners develop these skills and encourage them to broaden their horizons for future employment. Challenges to encourage enterprising behaviour Our Challenges provide unique opportunities for young people to learn about business through interactive and competitive activities. The learners leave with an improved understanding of the relevance of their education to the world of work. They develop their employability skills, knowledge of industry and enterprise, and start to appreciate how the knowledge and skills gained at school can be used as a springboard to problem-solving and progression within their future places of work. Services Include: •

Construction Challenge – Learners will take on a range of practical planning and construction challenges to create a structurally sound, plumbed and dressed model house

Enterprise Challenge - This activity is designed to introduce learners to enterprise, develop their employability skills and knowledge of industry

Enterprising Skills Challenge - This activity enables learners to undertake a number of timed interactive challenges (for example, Murder Mystery or construction activities) in competition with each other

Euro Traveller Challenge - This activity (originally developed by Pricewaterhouse Coopers LLP and British

Airways) offers learners the opportunity to take on the role of Business Consultants for the In Flight Service Team of British Airways

Personal Finance Challenge - This event is designed to make personal finance interesting by asking teams to assess, plan and enact the financial dealings of a set of pre-defined fictitious characters

• World Games Challenge – This activity is one of the outstanding projects granted the London 2012 Inspire mark (which recognises exceptional and innovative projects inspired by the 2012 Games). Learners are given the opportunity to organise and plan a large scale sporting event like the London 2012 Olympic and Paralympic Games Curriculum Activities In response to the growing demand for specific links to industry, we have designed a suite of curriculum-linked activities aimed at raising learner achievement. We can design a programme to cover specific parts of the syllabus, creating a unique opportunity to engage your learners with the subject. Learners will: 1.

Gain a deeper insight and understanding of the curriculum area that they are studying

2.

Develop their employability skills and qualities

3.

Develop a first hand knowledge and understanding of a particular sector

Services Include: • Curriculum Events - These events enable large groups of learners to interact with employers linked to a specific curriculum area in order to engage them with the subject and assist them in making informed choices for progression •

Curriculum Project - We can offer you a complete solution to employer engagement across a whole unit of an accredited qualification. We will analyse the requirements of the unit with you and suggest a theme or central activity for the project

Curriculum Workshops - This activity provides an ideal opportunity for a class-sized group of learners to take on a work-based challenge linked to the curriculum

English Baccalaureate - We can help bring this to life through involving local employers who can demonstrate how English, Mathematics, Science, Humanities and Languages are key to their business

Guest Speakers - These sessions provide you with inspiring and motivational speakers who can help bring your specified curriculum area to life

Sustainability Event - This event looks into global sustainability issues in order to highlight what can be done to tackle ecological problems

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Mentoring Long-proven to be an effective development tool, our mentoring schemes enable individual or groups of learners to establish a relationship with an employer. These powerful role models focus on the personal development and/or academic studies of the learners involved. We offer a range of mentoring schemes, from individual to group sessions, online mentoring and bespoke / combination packages. These schemes can be tailored to have a particular focus, for example, around specific sectors or curriculum areas - curriculum mentoring is a great way for learners to relate what they are studying to the world of work. Preparing for work We provide a range of innovative initiatives that help learners develop the skills they need to achieve in the world of work. Learners will: 1.

Be able to develop and evaluate their employability skills and qualities

2.

Have an appreciation of what employers demand from potential employees

3.

Be able to contextualise learning and classroom experience with business needs

Services Include: •

Aimhigher Conferences - This event is designed to encourage learners from the Aimhigher / Widening Participation cohort to progress toward Further / Higher Education or the Apprenticeship / Foundation Degree route to H.E.

Challenging Stereotypes / Widening Horizons - This event is designed to challenge occupational gender ste reotyping and introduces learners to positive role models including successful career people and those working in non-traditional occupations

Enterprise and Employability (AQA) - This activity is comprised of a selection of workshops / challenges that are designed to fulfil a large proportion of the specification for the AQA Enterprise and Employability qualification

Personal Development Workshop - This workshop looks at personal and professional development in an exciting and interactive way

Practice Interviews - This experience provides learners with an understanding of the recruitment process by enabling them to have an interview with a local employer

Preparation for Working Life (AQA) - We run a selection of workshops / challenges to enhance the AQA Preparation for Working Life qualification

Visits to the Workplace - This activity enables learners to increase their knowledge of a sector or business by seeing processes and practices first hand

• Award for Excellence - The Award for Excellence helps prepare Key Stage 4 learners for the world of work. There are four elements to the Award: attendance and punctuality, work experience, enterprise capability and active citizenship •

Young Chamber - Young Chamber is a student-led initiative which helps learners develop their own potential by understanding how business and commerce works. The learners plan and organise a range of business related activities over the course of an academic year

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Services Include: • Curriculum Events - These events enable large groups of learners to interact with employers linked to a specific curriculum area in order to engage them with the subject and assist them in making informed choices for progression •

Curriculum Project - We can offer you a complete solution to employer engagement across a whole unit of an accredited qualification. We will analyse the requirements of the unit with you and suggest a theme or central activity for the project

Curriculum Workshops - This activity provides an ideal opportunity for a class-sized group of learners to take on a work-based challenge linked to the curriculum

English Baccalaureate - We can help bring this to life through involving local employers who can demonstrate how English, Mathematics, Science, Humanities and Languages are key to their business

Guest Speakers - These sessions provide you with inspiring and motivational speakers who can help bring your specified curriculum area to life

Sustainability Event - This event looks into global sustainability issues in order to highlight what can be done to tackle ecological problems

Mentoring Long-proven to be an effective development tool, our mentoring schemes enable individual or groups of learners to establish a relationship with an employer. These powerful role models focus on the personal development and/or academic studies of the learners involved. We offer a range of mentoring schemes, from individual to group sessions, online mentoring and bespoke / combination packages. These schemes can be tailored to have a particular focus, for example, around specific sectors or curriculum areas - curriculum mentoring is a great way for learners to relate what they are studying to the world of work. Specialist Learner programmes We can tailor specialist programmes to meet specific learner needs. Examples include: Engaging with Learning We have a proven track record in supporting the engagement and achievement of young people facing additional barriers. Services available include: •

Comprehensive assessment of need leading to a package of personal support

Home visit support to plan re-engagement in learning

Transition support from engagement activity to mainstream learning

School NEET self assessment and progression guides

Motivational Activities We employ specialist Advisors trained in Neuro Linguistic Programming (NLP), Solution Focused and Person Centred Planning. These skilled practitioners can work with your school to deliver motivational packages to ensure learners reach their full potential. Services available include: •

Motivational coaching sessions for learners who are not reaching their full potential using NLP and other models

Early CEIAG interventions to promote aspirations

6 Winning skills” group work package for Years 10 and 11

Information and brokerage to access alternative education providers/ support agencies

Gifted & Talented We can offer specialist Advisors to support your Gifted and Talented cohort.

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Services available include: •

Early careers guidance interview (in Year 9)

Psychometric testing in Year 10/11 to assess the breadth of interests, resulting in a comprehensive report

Support for visits e.g. to HE, specialist colleges etc

Support from a dedicated Advisor for specialist application processes

Support to access out of school enrichment activities

Services which raise achievement and assist the progression of your learners into good careers

We are here to help raise your learners’ aspirations and encourage them to broaden their horizons when considering a future career. Services we can offer to support this include: •

Careers Education - We can offer a diagnostic service to audit the quality of your careers education provision, and consultancy on delivering effective careers education within the curriculum

Teacher resources: It’s My Life…and My Work - This resource provides you with a complete careers education and work related curriculum pack and can be used with all LDD young people aged 11 to 19

Supporting learners into post-16 opportunities Our Personal Advisors, working in schools, will start to raise learners’ awareness of post-16 opportunities from Year 9 through a variety of activities. We can: •

Display job and training vacancies in school and via our cnx2jobs website

Use the Connexions client database (Core+) to match learners seeking the work-based route to job and training vacancies

Store notes on choices and progress, completed CVs and standard application forms

Learners who need additional support As part of the assessment process in Year 11 we will work with your school to identify those learners who are at risk of not progressing into a post-16 learning opportunity and regularly monitor the progress of these young people. The Personal Advisor supports the learner with personal issues and offers advice to prevent financial issues being a barrier to progression. Apprenticeships Our specialist Advisors can provide a range of activities focused on raising awareness of Level 2 to Level 4 Apprenticeships. We can deliver presentations on Apprenticeship options and progression routes, for both learners and teachers, and run workshops about the various routes available for KS4 & KS5 learners. We can provide joint-working with KS4 & KS5 learners to enhance the curriculum through occupational qualifications, and deliver Foundation learning activities linked to Apprenticeships. For learners particularly interested in this pathway we can also offer Pre-Apprenticeship placements and Apprenticeships from within the MS group We offer courses in themed areas: •

Diploma in Career Education - accredited by Nottingham Trent University

Essential Guides: to provide a basic knowledge of CEIAG

Careers and Labour Market Information

Young People & Decision Making courses

Working with Vulnerable Groups

Destination Routes and Vocational Qualifications

Mentor training

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Continuing Professional Development activities for your staff Services for teaching staff Professional Development Placements PDPs are a unique way for teachers or education professionals to enhance their own teaching, learning and management skills by taking part in a work based placement. During the placement you will spend time in a company or organisation following a structured programme against pre-arranged aims and objectives. The placements are flexible, and can be tailored individual programmes, or jointly planned for larger groups e.g. the whole school, department or middle management etc. Services for support staff We offer training in: •

Level 2/3 Supporting Teaching and Learning in Schools

Level 2/3 for canteen staff

Level 2/3 for administration / receptionist / customer service staff

Level 2/3 for IT Technicians

Level 3 in Facilities Management

Manual handling & care of disabled young people

For all courses, delivery can be organised at a time and location to suit you, and course content will be tailored to meet your needs. Some services for support staff are fully funded, some part funded and the others are at extremely competitive prices, delivered by industry experts and accredited staff. If you are unable to find the exact course you need, we can work with you to create a bespoke offer to meet your needs. Services to enhance the business operation of your school Greater Manchester Chamber of Commerce delivers a range of services to help you improve your school or college as a business. Our services are tailored to your needs – we know that no school or college is the same. You can pick one service, or build a flexible package – and you’ll have an experienced Advisor on hand, when you need them. Chamber Membership Joining Greater Manchester Chamber of Commerce is one of the best investments that a school or college can make. Members form part of the largest business network in the country, providing fantastic opportunities for business development, growth and cost reduction. Value for money Even better, we offer significantly reduced Chamber Membership to the Education sector, with flexible payment options to spread costs across the year. See – Chamber Membership Services, IIP, Managed Corporate Services Compliance and regulatory standards for your school See - Carbon Action, Investors in People, Regulatory Training Waste water billing Our customers have told us that they are keen for support in managing this tricky piece of legislation, and we offer a dedicated service to help you get up to speed with its requirements, gather the information you need, challenge measurement assessments to avoid overpayments

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Data Management Services With over ten years experience of data management and MI provision for the education sector, we can offer a fully CCIS compliant Data Management Service. For your school, we can: •

Maintain records on learner interventions with our careers advisors, including action plans and assessments

Identify barriers to progress, and activities to overcome these

Provide information on learner aspirations, participation, local trend analysis and specialist reports

Geographical Coverage Greater Manchester

Delivery method

Delivered jointly by the Education Business Solutions and Careers Solutions teams.

Contact

t: 0161 875 2364 e: info@eb-solutions.org.uk w: www.gmchamber.co.uk

Marketing Materials

Education Business Services Brochure. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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SPECIALIST QUALITY MARK (SQM) The Specialist Quality Mark (SQM) was introduced in 2002 as a quality management system for legal aid providers. It is part of a family of standards that underpin the Legal Service Commission’s Community Legal Service (CLS) and Criminal Defence Service (CDS), and aims to enable Legal Services Providers/organisations to demonstrate that they are well managed, provide good levels of client care and have systems in place to ensure delivery of good quality advice. In accordance with Legal Services Commission requirements, you will need to possess an up to date quality management standard as part of future Legal Aid contracts. Please see the LSC website for the latest information on requirements.

Improved risk management Effective risk management can reduce the likelihood of insurance claims being brought against the organisation. Some underwriters as being the main causes of claims against organisations are addressed by SQM. Improved client care Where effective client care and supervision procedures are in place, the risk of client complaints is reduced. and reduced costs Having effective management systems leads to a reduction in administrative failures, preventing wasted costs and poor service to clients. Effective deployment of resources Effective staff supervision, training, assessment and support leads to improved staff motivation and morale. Holding a recognised quality assurance standard demonstrates a commitment to the provision of quality services. Funders, including the LSC, currently ensure that the services they fund meet minimum competence standards.

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APPLICATION PROCESS The audit process for the Specialist Quality Mark will involve a visit to your order to benchmark the service being provided against the requirements of the Standard.

On receipt of your completed application your audit date, provide contact details for your appointed Auditor and answer any questions you may have.

Your Auditor will undertake interviews with selected staff, a review of your Quality Procedures manual, and review accredited, a further audit will be required every 3 years, to ensure that the standard of service required is being maintained. In addition to the formal site visit, if you

SQM Audit Costs

audit will also be conducted in advance of the site visit. This pre QM audit will result in provisional status as a Quality Mark holder, and will be supported by a further visit within 6 months, when you will be upgraded to a full holder.

Existing SQM Holders (Post Quality Mark) Small (0-15 FTE) £1050 * Medium (16-60 FTE) £1650 * Large (61+ FTE) £1725 *

Applying for SQM Audit You can apply for your SQM Audit by either:

New Applicants (Desktop, Pre Quality Mark and Post Quality Mark) Small (0-15 FTE) £2362 * Medium (16-60 FTE) £3575 * Large (61+ FTE) £3737 * (* all costs exclude VAT)

Completing the online application form on our website at: www.sqm.uk.com

(Organisation size refers to the number of full time equivalent staff working in legal aid.)

Downloading an application form from our our website and emailing it back to us at: application@sqm.uk.com

We will offer a reduced cost for SQM audits booked and completed before September 2011. Details are available on our website at www.sqm.uk.com

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ABOUT SQM DELIVERY PARTNERSHIP SQM Delivery Partnership has been appointed as the National Auditing Body by the Legal Services Commission to conduct SQM audits in England and Wales. We have extensive experience of working within the Legal Sector through our work with other standards and have an established and accomplished reputation for delivering excellent service. We work closely with the Legal Services Commission and therefore have a valuable insight into its preferred methods and practices. SQM Delivery Partnership is a consortium comprising:

Contact Us For general enquiries please contact the SQM helpline on:

0845 519 6553 Or email us at:

info@sqm.uk.com Applications for SQM audit should be sent to:

application@sqm.uk.com Further details are available on our website at:

www.sqm.uk.com

Inspiring Business Performance Ltd (IBP). Visit us at: www.ibp.uk.com Improvement Development Growth Ltd (i-dg). Visit us at: www.i-dg.co.uk

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Tenders Alert Service Overview

The Tenders Alert Service enables companies to receive tenders and related documents published through the EU’s Official Journal. The tenders relate to UK as well as European contracts.

Full Description

EC rules mean that contracts awarded by public authorities or funded by public monies are to be made accessible to any EU-based company. If their contract falls within the EC rules, public sector organisations are required to submit a formal notice to the EC for open publication. Currently public sector supply and service contracts worth over €1250,000 (c.£100,000) for supplies/services and over €4.8m (c.£3m) for works projects are published. The Enterprise Europe Northwest tenders service provides fully tailored updates on contracts matching clients specific interests. Contracts below these thresholds are often published on national and local government websites to ensure they get cost effective services and products. There is, however, no obligations for organisation to publish them. The UK sub-threshold documents are also picked up by our software.

Features and Benefits • A dedicated software programme, which allows a rapid scan of thousands of tenders and extracts only the documents which match the criteria given by the subscriber. (CPV codes and keywords) •

Fully automatic service, allowing companies to get on with their everyday business

Extensive search criteria

Full tender notice usually sent on the day of publication

All inclusive subscription fee, no hidden costs

Facility to search archives

• Hyperlinks to explain the different types of documents, procedures and regulations involved in public procurement Additional Support •

Telephone advice on public sector opportunities

Seminars on public sector contracting

Diagnostic service assessing readiness to enter the public sector market.

Target market/eligibility

Maqrketing material

Geographical coverage

Contact

All companies – any company from any sector can benefit from this service.

North West.

Cost to client

£500 + VAT per annum for companies that who have not previously subscribed to the tenders service. £450 + VAT per annum for previous subscribers. Discount for Chamber members.

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Tenders Alert Service Linda Mulvey t: 0161 875 2325 e: eenw@business-support-solutions.co.uk w: www.business-support-solutions.co.uk/ going-global/tenders-alert-daily

Delivery method

Subscription service. Search results sent by e-mail.

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Warren Bruce Court Overview

Managed Office space in the heart of Trafford Park for growing business. Office suites to let with exceptional services and unrivalled business support. Conveniently located 5 minutes drive from the City Centre, Trafford Centre and M60 with public transport nearby.

Full Description

Warren Bruce Court provides high quality office space ready for immediate occupancy. Move in quickly, without the need to commit to long-term contracts with ‘easy in – easy out’ agreements.

Features and Benefits

IT and Internet ready with support options available, just plug in and connect. Telephony pre-installed and ready to go. Professional secretarial and reception services. Offices accessible 24 hours, allocated car parking available with visitor options. Conferencing Highly equipped meeting and conference facilities are available on site with excellent catering options. Voice and video conference options Chamber Events Additionally Warren Bruce Court’s excellent conference and meeting room facilities will be used to host many of the Chamber’s events - making these highly sought after networking opportunities easily accessible and convenient for tenants to attend. Business Support At Warren Bruce Court you’ll have access to a whole host of business services all designed to allow you to move in quickly and let you concentrate on managing your business from day one. As a tenant you will also have access to an extensive range of services covering business support, training and recruitment including: •

Regular seminars & workshops

Networking events

Business training

Consultancy Services

Access to temporary staff resource

Reception and Secretarial Support Our on-site, highly experienced service team can provide you with a range of services including: •

Secretarial support

Personal call handling

Voicemail and call divert

Mail handling and forwarding

Meeting Rooms

Travel Bookings

On-site Catering and refreshments

On-site Bistro

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Carbon Reduction Warren Bruce Court will host a Carbon Reduction Showcase. Demonstration, displays and case studies of carbon reduction technologies will take centre stage at the 37,000ft2 development. Businesses and manufacturers are currently being invited to apply to exhibit at the centre. Applications are welcome from businesses that can provide a showcase of products or technologies, which can play a dramatic role in Carbon Reduction. Exhibitors are expected to be able to provide relevant, significant and interesting content for the exhibition for a minimum of six months. In return exhibitors will receive prominent space, publicity and marketing opportunities.

Contact

Debbie Devine t: 0845 602 5047 e: info@warrenbrucecourt.co.uk w: www.warrenbrucecourt.co.uk

Marketing Materials

Warren Bruce Court brochure. Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

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Work-based Learning Certificate and Diploma in Creative Leadership Overview

The unique learning initiative offers professional development in Leadership and Management, developed in partnership with the University of Bolton and suitable for managers, heads of department, supervisors and team leaders. With no need for day release, there is an identified tutor in charge of each module who will support the work-based learning, making contact with each learner by telephone, e-mail and through the web-based learning support platform, Moodle. All assessments focus on live projects in the workplace and unlike a traditional university or college course, the start dates are in the student’s control, so that busy managers can fit their studies around their work priorities.

Full Description

The programme is specifically designed to equip individuals with skills and knowledge to progress their careers, and is appropriate for those who: •

Wish to update their skills to help them in a current job role and with career progression

Are in supervisory or junior managerial positions

Have gained an apprenticeship and wish to develop their career further

Need to develop their managerial skills

Are at risk of facing redundancy

Individuals receive a nationally recognised higher level qualification at level 4 and have the opportunity to progress to level 5 and 6 learning programmes.

Product Features and Benefits •

No time off required for day release

Staged approach – 3 different levels that can be awarded separately or combined to achieve an | Advanced Diploma

Short courses – each level to be completed within 14 weeks

Pay as you go - £260 for each award (2010/2011 prices)

Improves staff performance, motivation, commitment and retention

Helps increase a company’s competitiveness

Learning opportunities/projects developed for real workplace needs

No formal entry requirements

Target market/eligibility

Contact

Eligible companies.

Geographical coverage National.

Lisa Prowse - Skills Solutions t: 07525 393055 e: lisa.prowse@skills-solutions.co.uk w: www.skills-solutions.org.uk

Cost to Client

Marketing Materials

£278 per award (2011/2012)

Leaflet.

Funding available

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

None

Delivery method

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Work-based Learning Leadership and Management Overview

Short-term work-based learning programme to upskill and inspire current non-graduate staff in management and supervisory positions, leading to the award of a university level qualification and helping to improve overall business success.

Full Description

This unique blended learning initiative offers a concise Leadership & Management programme. The programme is specifically designed to equip individuals with skills and knowledge to progress their careers, and is appropriate for those who: • Wish to update their skills to help them in a current job role and with career progression • Are in supervisory or junior managerial positions • Have gained an apprenticeship and wish to develop their career further • Need to develop their managerial skills • Are at risk of facing redundancy Individuals receive a nationally recognised higher level qualification at level 4 and have the opportunity to progress to degree level learning programmes. Developing the skills of staff will have a positive effect on their motivation, commitment and retention and thus help increase a company’s effectiveness. A full range of support is available and programme tutors are assigned to provide additional assistance for learners

Product Features and Benefits •

Unique blended learning programme – no time off required for day release

• Equips individuals with the skills and knowledge to progress their careers and go on to gain further qualifications • Improves staff performance, motivation, commitment and retention • Helps increase a company’s competitiveness • Individuals receive a nationally recognised higher level qualification

Target market/eligibility

Contact

Eligible companies.

Rosemarie Davies - Skills Solutions t: 0161 245 4925 e: rosemarie.davies@skills-solutions.co.uk w: www.skills-solutions.co.uk

Geographical coverage Greater Manchester.

Marketing Materials

Cost to Client

Leaflet.

£115 per 30 credits

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Funding available None

Delivery method

Delivered by Skills Solutions staff and approved consultants

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Procedures Stakeholder Enquiries What are these?

Enquiries may be received from a number of stakeholder organisations for the Chief Executive of other members of the Senior Management Team.

Who might contact us with these types of queries? The types of organisations include: • Councils • AGMA •

Government Departments

North West Government Office

• MIDAS • UKTI • NWDA • Businesslink •

Deliverers of public contracts such as Winning Pitch, Blue Orchid

• Universities • Consultants

Marketing materials

Contact the Marketing team for details of other materials. Laura Cunningham: 0161 237 4430

Contact

Calls should be directed to a PA, either Nicola Darbyshire or Leanne Rushforth for the Chief Executive.

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Membership Fees 1-10 Employees Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

276.00 + VAT 245.00 + VAT

11-50 Employees Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

378.00 + VAT 347.00 + VAT

51 - 100 Employees Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

594.00 + VAT 563.00 + VAT

101 - 200 Employees Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

752.00 + VAT 721.00 + VAT

201 - 500 Employees Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

948.00 + VAT 917.00 + VAT

500 + Employees Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

1,112.00 + VAT 1,082.00 + VAT

Charity Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

137.00 + VAT 106.00 + VAT

Primary School Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

136.00 + VAT 105.00 + VAT

Secondary School Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

242.00 + VAT 211.00 + VAT

Hair Effective 2011

Annual (Cheque, Cash, BACS, Credit/Debit Card in lump sum) Annual Direct Debit

125.00 + VAT 125.00 + VAT

For more information about Chamber Membership, call the membership team on 0845 602 9469. 98 For internal use only

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