Issuu on Google+

Delta Airlines, Inc.

Employee Handbook Let’s Fly Together

Bellevue University Group No. 3 Brody Emery Stephen Hodge Tiffany Moon Mayra Segura


TABLE OF CONTENTS SECTION 1: PREPARE FOR TAKE-OFF Welcome to Delta Message from the Senior Vice President .......................................................................................... 1 About Us .............................................................................................................................................. 1

Employee Policies Attendance and Punctuality ............................................................................................................... 1 Workweek ............................................................................................................................................ 1 Meal Time ............................................................................................................................................ 1 Breaks .................................................................................................................................................. 1 Pay Day ................................................................................................................................................ 1 Direct Deposit ...................................................................................................................................... 2 Employment Status .......................................................................................................................... 2-3 Overtime .............................................................................................................................................. 3 Inclement Weather ............................................................................................................................. 3 Emergency Shutdown ...................................................................................................................... 3-4 Dress Code Policy................................................................................................................................ 4 Personal Hygiene................................................................................................................................. 4 Dress Code Policy................................................................................................................................ 4 Changes in Personal Data .................................................................................................................. 4 Confidentiality of Employee Records................................................................................................ 4

SECTION 2: ENJOY YOUR JOURNEY Benefits Eligibility.............................................................................................................................................. 5 Medical Insurance............................................................................................................................... 5 Dental & Vision Insurance ................................................................................................................. 5 COBRA ................................................................................................................................................ 5 Life Insurance ..................................................................................................................................... 6 Disability Insurance ............................................................................................................................ 6 Family Medical Leave Act (FMLA) .................................................................................................. 6 Observed Holidays ........................................................................................................................... 6-7 Taking an Alternate Day Off ............................................................................................................ 7 Personal Paid Time (PPT) ................................................................................................................. 7 Sick Time ............................................................................................................................................. 7 Extended Absence ............................................................................................................................... 7 Military Leave of Absence.................................................................................................................. 7 Employee 401K ................................................................................................................................... 7 Tuition Assistance Program ............................................................................................................ 7-8 Employee Discount Program ............................................................................................................. 8


SECTION 3: RULES OF THE ROAD Rules of Conduct On the Job............................................................................................................................................ 9 Harassment .......................................................................................................................................... 9 Sexual Harassment ............................................................................................................................. 9 Insubordination................................................................................................................................... 9 Discipline Policy .................................................................................................................................. 9 Termination .................................................................................................................................... 9-10 Appeal Process ................................................................................................................................. 10

Use of Company Equipment Policy on Company Equipment ....................................................................................................... 10 E-Mail ................................................................................................................................................ 11 Internet and Intranet Usage............................................................................................................. 11 Cellular Phones, Walkie Talkies, Personal Electronic Devices (PEDs) ....................................... 11 Protecting Delta’s Information ....................................................................................................... 12 Company Logo ................................................................................................................................. 12 Identification Badges ........................................................................................................................ 12 Vehicles/Carts/Loaders .................................................................................................................... 12

SECTION 4: YOU AND DELTA Employee Reviews and Incentives Employee Reviews............................................................................................................................. 13 Promotions......................................................................................................................................... 13 Rewards & Incentive Programs ...................................................................................................... 13 Employee Referral Program ............................................................................................................ 13

SECTION 5: SAFETY FIRST Safety in the Workplace Workplace Violence .......................................................................................................................... 14 Hazardous Areas ............................................................................................................................... 14 Smoking ............................................................................................................................................. 14 Substance Abuse ............................................................................................................................... 14 Accidents ............................................................................................................................................ 14

References ........................................................................................................................................... 15


SECTION 1: PREPARE FOR TAKE-OFF


MESSAGE FROM THE SENIOR VICE PRESIDENT Welcome to the team! You’ve joined one the most exciting companies to work for. We understand that starting a new position can be both exciting and overwhelming. We are here to help you learn the ropes and we stand by our ‘Open Door Policy’ and look forward to hearing from you, should you ever need us. We are confident that you will contribute to our continued success, as you are an important part of our corporation. We are thrilled that you have chosen Delta Air Lines and we hope you enjoy both the challenging and rewarding opportunities that await you here at Delta. On behalf of Delta; best of luck with your new position, we wish you much success and again, ‘Welcome on Board’. Senior Vice President Delta Air Lines

ABOUT US Delta Air Lines was established in 1924 as Huff Daland Duster, the world’s first aerial crop dusting organization. Their first passenger service flight took place in 1929 from Dallas, Texas to Jackson, Mississippi. From a crop dusting organization to one of the world’s largest airlines, Delta serves over 382 destinations in more than 69 countries, employs more than 75,000 people worldwide and has a fleet of over 1,100 aircraft. Delta is a publicly owned airline. Our stock is traded on the New York Stock Exchange (NYSE) under the symbol DAL. (AirLines, 2010)

EMPLOYEE POLICIES Attendance and Punctuality Attendance and punctuality are an important factor to Delta Airlines. To provide the best possible customer service to our customers, employees must be at the right place at the right time. Each section has a specific function that allows for the on-time departure and arrivals of our aircrafts. To fully comply with providing the best possible service, it is your responsibility to report to your designated section on and at the appropriate days and times.

Workweek Due to the nature of the business, your schedule may vary depending on the operational needs of each section. Corporate offices are open normal business hours, Monday through Friday 8 a.m. to 5 p.m.

Meal Time Employees working 8 hours or more are required to take an unpaid half hour to one hour meal break. The length of time will vary from section to section and will depend on your sections coverage capabilities, as well as your manager’s preference.

Breaks Employees are required to take (1), ten minute paid break, for every four hours worked.

Pay Day Paydays are on a semi-monthly basis; the 15th and last day of each month. Should the 15th or last day of the month fall on a Saturday, Sunday, or holiday, pay day will be the Friday prior to the last day of the month. 1


Paychecks are paperless and can be securely viewed and printed 24 hours a day, 7 days a week through the intranet log in section at www.MyDelta.Sky. Please review your checks for errors and report them to the accounting office as soon as possible.

Direct Deposit Through the companies direct deposit program, employees have the option of having their paychecks automatically deposited to their personal account. Employees are eligible to designate up to three (3) bank accounts for automatic deposit. The direct deposit authorization form can be found at www.MyDelta.Sky, under MyPay. If an employee does not enroll in direct deposit they will receive live paychecks from the payroll department each pay period via U.S. Mail.

Employment Status INTRODUCTORY PERIOD Each employee is required to undergo a 6 month introductory period. After which, they will be eligible to apply for other positions, other departments, part-time and or full-time status, if considered Ready Reserve. FULL-TIME Full-Time employees work a regularly scheduled 40 hours each week or 2,080 annually and are eligible for Company Benefits. (Flight Crews are considered to be full-time if they are available to fly 72 flight hours per month.) Questions regarding work schedules should be directed to your immediate manager/supervisor. Employees may be requested to work overtime by management, depending upon operational needs, sick and or vacation coverage. PART-TIME Part-Time employees work up to, but less than 35 hours each week or 1,820 hours annually and are not eligible for company benefits. Questions regarding applicable benefits turn to the Benefits section of this handbook or visit www.MyDelta.Sky. An employee may be required to work a regular schedule in excess of 35 hours per week for a period, not to exceed 26 consecutive weeks, and will still be considered Part-Time status. Employees may be requested to work overtime by management, depending on operational needs, sick and or vacation coverage. READY RESERVES Ready Reserve employees work a few hours or a few days at a time, usually to meet temporary or unexpected staffing situations. These employees can also work longer terms or indefinite term assignments as long as they do not work more than 1,300 hours in any consecutive 12-month period. Ready Reserve employees are not eligible to participate in the company benefit plans. CONTRACTED SERVICES Contracted Services can be used under certain circumstances (e.g., staffing agencies, third party companies, etc.) to respond to unexpected staffing situations. Individuals who have been contracted are not company employees and they do not participate in the company benefit plans. These contracted services are billed directly to our Accounts Payable department and any taxes, insurance, professional fees or licensing are not considered to be Delta’s responsibility. NON-EXEMPT EMPLOYEES Non-Exempt employees are entitled to overtime pay under the specific provisions of federal and state laws. 2


EXEMPT EMPLOYEES Exempt employees are excluded from specific provisions of federal and state wages and hour laws, such as overtime pay.

Overtime Management reserves the right to assign required overtime to employees when operational needs warrant. Advanced notice will be given but cannot always be guaranteed. Non-Exempt employees will be paid at a rate of time and one-half their regular hourly rate for hours worked in excess of 40 hours in a workweek, unless state law provides otherwise. All overtime work must be authorized in advance on a daily basis by management. Working overtime without prior daily authorization may result in corrective action. Voluntary meetings, activities, seminars, etc. that are conducted after or before regular business hours, and strictly voluntary, will not be counted as overtime.

Inclement Weather During times of inclement weather essential and non-essential employees must use their best judgment to ensure their safety. During certain seasons severe weather is to be expected. Making sure that safety procedures are followed for your section is to be expected. It is the responsibility of each employee to make a good faith effort to come to work during times of adverse weather or other conditions of a serious nature. Non – Essential Employees who anticipate problems in his/her transportation must report the problem to his/her supervisor/manager as soon as possible. Any time off work taken due to weather concerns, while operations continue, is to be used as vacation. Inclement weather conditions that require shutting down operations will require certain essential operational sections to report to work. Sections which have essential employees include, but are not limited to: Flight Operations, Airport Services, and IT. You will be notified by your supervisor, or facilities manager, in advance if you are an essential employee. Exempt employees can be provided time off with pay when necessary to comply with state and federal wage and hour laws.

Emergency Shutdown In the event of an emergency shutdown and/or evacuation orders by the appropriate governmental authority, (generally the local airport or disaster planning entity), the following should be considered: CUSTOMERS The safety of our customers is of prime concern during emergency situations. During the rare event of an emergency shutdown, customers may be given the option of accelerating their transportation plans to known operating flights or postponing their travel plans until the emergency is over. Specific customer reaccommodation/compensation protocol will be communicated to all applicable personnel by Senior Management for each emergency related event. ESSENTIAL EMPLOYEES It is recognized that some operations, especially during emergency shutdowns must continue to provide service. It is the responsibility of each applicable Division/Department Head to determine and advise in advance those employees who are considered essential employees. These employees must remain and report to work as determined by his/her manager. NON-ESSENTIAL EMPLOYEES Non-Essential employees may be released from work by his/her manager. 3


Employees wishing to leave work to check on their homes and/or family must check with his/her manager and receive approval before leaving the work place. This is required to ensure that all employees are accounted for and that all essential operations have been covered.

Dress Code Policy As a Delta employee you are responsible for maintaining a clean, full uniform regardless of your job responsibilities. All employees are expected to maintain the highest standards of personal cleanliness and adhere to the sections specific requirements in regards to Delta uniform. Uniforms are ordered directly from our contracted vendors. Additional information about uniforms, ordering, and vendors can be found at www.MyDelta.Sky, under Uniforms.

Personal Hygiene All eyes are you when you work for a company like Delta. This is why personal hygiene and courteous behavior is an important part to the Delta look. You represent Delta, we expect all employees adhere to good grooming and hygiene regimens. While at work, you are required to be clean, and well groomed.

Changes in Personal Data To be able to maintain accurate employee files, for emergency purposes and reporting purposes, it’s important that any changes such as: • Change of Name • Change of Address • Change of Phone Numbers • Additional Dependents • Beneficiaries Be updated immediately with our Personnel Office. Additional information related to changes in personal information can be found at www.MyDelta.Sky.

Confidentiality of Employee Records Our Personnel office works under professional standards, and maintains the highest degree of confidentiality when handling employee affairs. No Personnel Employee shall disclose employee information to outsiders, including other employees or third parties including members of their own family. Questions concerning employee confidentiality may be addressed to the Human Resource Office.

4


SECTION 2: ENJOY YOUR JOURNEY


BENEFITS Eligibility ACTIVE EMPLOYEES Only Full-Time and Part-Time employees are eligible for healthcare benefits. INACTIVE EMPLOYEES Only active employees that are currently enrolled in Delta’s Benefit Plan can continue certain benefits for a certain time period. DISABLED EMPLOYEES Active employees that are enrolled in Delta’s Benefit Plan and become disabled are eligible to continue certain benefits. Eligibility, Premiums, and Benefits for yourself and or your dependents should be addressed at www.MyDelta.Sky, under Eligibility.

Medical Insurance The health and well-being of you and your family are important to the company. Delta offers comprehensive, competitive health care plan options for you to choose from that are affordable, convenient and easily accessible. Delta’s medical coverage is designed with you mind, and we look forward to providing your family’s health care needs. The available benefits include:

Coverage Medical

Dental and Vision Insurance Coverage Dental

Vendor/Plan Name UnitedHealthcare (UHC)

Vendor/Plan Name Delta Dental of Minnesota (DDMN) CIGNA

Vision

Davis Vision

For additional information and specific details about your particular plan, refer to www.MyDelta.Sky, Employee Benefits.

COBRA You and your covered dependents have the opportunity to elect Consolidated Omnibus Budget Reconciliation Act (COBRA), should you leave Delta employment or lose coverage in the healthcare plan. Additional information and how to enroll can be obtained from the Human Resource Office.

5


Life Insurance One of the most important insurances and most overlooked, is life insurance. Delta cares about you and your family and wants to help build the foundation of your family’s well being. Protecting your loved ones financially from worry of having to pay high cost funeral expenses, erasing unpaid debt, and or helping them continue to live the lifestyle in which they are accustom to, is as important to us as it is to you. BASIC LIFE INSURANCE Eligible Full-Time employees may enroll in this plan immediately upon hire. Completion of the registration form is required before beginning program. Delta’s Basic Life Insurance is the greater of $25,000 or your annual pay with a maximum benefit of $250,000 and is fully paid for by Delta Airlines. Additional life insurance can be purchased at completive premium prices. For additional information regarding this option, please visit the Human Resource Office.

Disability Insurance SHORT-TERM Short-term disability is offered to employees at no cost and covers the employees in the event of injury or illness. This goes into effect 30 days after the event date. LONG-TERM Long-Term disability is an optional benefit offered to employees at a low cost and covers the employee in the event of injury or illness. Long-Term is effective after exhaustion of Short-Term disability. For further information regarding Short and Long-Term Disability please contact the Human Resource Office.

Family Medical Leave Act (FMLA) As per Federal requirements, Delta offers employees up to 12 weeks unpaid leave, based on the guidelines of the Family Medical Leave Act (FMLA). To qualify for the Family Medical Leave Act (FMLA) you must meet the following requirements: • Full-Time employee and have been continuously employed for at least one calendar year. Family Medical Leave Act covers the following for eligible employees: • Birth of a child or children /Taking care of that child or children • Adoption –Newly adopted • Caring for a spouse and or dependent with serious health conditions • Due to your own serious health conditions

Observed Holidays Due to the nature of our business the following holidays apply only to those working in the corporate offices and or Exempt Employees. Martin Luther King, Jr. Day

Memorial Day

Thanksgiving Day

Presidents’ Day

Independence Day

Friday after Thanksgiving

Good Friday

Labor Day

Christmas Day New Year’s Day

6


Employees that are scheduled to work on the observed days listed above, have the option of taking an alternate day off. This can be done either prior to the holiday or after. Eligible employees must make arrangements with their section managers prior to taking time off.

Taking an Alternate Day Off Eligible employees must be full-time and must be scheduled to work on an observed holiday. Employees can put in a request for an alternate day off. Notice must be in advanced and can be scheduled at any time during the calendar year.

Personal Paid Time (PPT) To be eligible for PPT, employees must have 6 months of active service with Delta. Time must be taken in full hour increments only. To request for PPT employees must log onto to www.MyDelta.Sky, PPT Request.

Sick Time FULL-TIME Employees are eligible for paid sick days each year. Upon hire, you will begin to earn 3.00 hours of paid sick time each pay period. A maximum of 10 paid sick days annually.

PART-TIME Employees are eligible for paid sick time. Sick time is prorated and based on regular scheduled hours. EXEMPT In compliance with Federal wage laws and hour laws, exempt employees will receive sick pay. Unused sick time cannot be paid out. Sick days during the year that are unused can carry over to the following year. (Upon termination unused accrued sick time will not be paid out.)

Extended Absence Illness which keeps you out of work for more than 4 business days will require a doctor’s note before you are able to return to work.

Military Leave of Absence According to the Federal and State Law requirements, any Delta employees that have obligations to any branch of the Armed Forces of the United States or in state military service will be given the necessary time off. The time off will be unpaid, except where state law dictates otherwise.

Employee 401K The company offers a 401K plan that will match employee contributions up to a maximum of 3%. To qualify employees must be at least 21 years of age and on full time status. The company match begins after one full calendar year of service. For further information on the Delta 401K, visit www.MyDelta.Sky, Retirement or see the Human Resource Office.

Tuition Assistance Program Delta believes and fully supports all Full-Time employees wanting to further their education. The tuition assistance program was created by Delta people, for Delta people. Financial assistance is available to employees wanting to enroll in academic courses which will be relevant to the organizational structure of the company. 7


Assistance is a privilege not a right, and therefore eligibility is based on how long you’ve been actively employed. Manager approval is required before further consideration. Additional information and complete requirements and guidelines are available at any time by simply logging onto www.MyDelta.Sky, Tuition Assistance.

Employee Discount Program The people who work for us have helped us get to where we are. To show our appreciation we offer an Employee Discount Program created to offer discounts on a wide variety of products and services. For a complete list of discounts, at little to no cost to you please visit www.MyDelta.Sky, Savings.

8


SECTION 3: RULES OF THE ROAD


RULES OF CONDUCT On the Job Employees must use their best judgment at all times. Professional conduct is of high importance while on the job. When in uniform you represent not only yourself but the company as well. Employees must abide by the rules of conduct at all times. Rules of conduct can be interpreted differently by each individual; therefore the following list provides examples of the guidelines: • Discussions involving customers should be avoided in all public places. • Discussion about work or pay should be avoided. • Going through customers personal belongings and taking items is not permitted. • Refrain from using vulgar language while speaking with or around customers. • Accepting monetary compensation and or gifts for ‘favors’ from customers is strictly prohibited. Failure to comply with the above guidelines will result in disciplinary action up to and including termination depending on the nature of the infraction.

Harassment Delta provides a work environment free of unnecessary and inappropriate distractions, which would include strictly prohibited behavior of harassment based on race, color, religion, sex, age, sexual orientation, national origin, citizen status or marital status. Any Delta employee, who engages in such conduct noted above, will be subject to disciplinary actions up to and including termination. Delta will not tolerate harassment or any abusive conduct directed toward an employee, customer, vendor or any other persons, who reports any harassment. Retaliation is prohibited. Any employee who believes they are victims of harassment should report the matter to their immediate manager or Human Resource manager as soon as possible. Delta cannot take the necessary action, if we are unaware of the situation.

Sexual Harassment Sexual harassment is illegal and Delta strictly prohibits such misconduct. Any employee engaging in sexual misconduct may be subject to termination. This behavior includes but is not limited to: • Verbal harassment, such as unwanted sexual comments or suggestions, jokes, or pressure for sexual favors. • Nonverbal harassment, such as suggestive looks, intimidation, or leering. • Physical harassment, such as pats, squeezes, or repeated brushing against someone’s body.

Insubordination Insubordination includes but is not limited to: • Failure to demonstrate respect and professionalism towards a supervisor/manager while on duty.

Discipline Policy VERBAL WARNINGS Behavior that is in violation of any Delta guidelines will be brought to the attention of the individual by his/her manager. This close door session will be a one on one discussion to address the violation(s). At this time, the manager will inform the individual of the verbal warning and the process that will follow should the behavior continue. A notation of the incident and action taken will be submitted to the Human Resource office, to be added to the employees personnel file.

9


WRITTEN WARNING Behavior that is in violation of any Delta guidelines after a verbal warning has been given will result in a written warning. This close door session will be a one on one discussion to address the violation(s). At this time, the manager will address in complete detail the written warning; which requires the employee to sign in acknowledgement that he/she understands the violation(s) committed and what is expected of them in the future. Additionally, the manager will explain the process that will follow should the behavior continue. The written warning will be submitted to the Human Resource office, to be added to the employee’s personnel file, which will remain there for one calendar year. DISCIPLINE PROBATION Behavior which continues to violate Delta guidelines will result in discipline probation. This will result in a closed door session to address the infraction(s). Employees will be placed on a 90 day probation period, should the employee continue to violate Delta guidelines additional disciplinary action up to and including termination will be taken. Additional disciplinary action includes: • Loss of educational assistance • Loss of overtime privileges • Pay increase denial • Demotion or unable to promote (up to 1 year) • Unable to transfer (up to 1 year)

Termination Termination of employment by either party must be done in writing with the appropriate notice. Delta reserves the right to terminate employment at any time, as deemed necessary for safety infractions or any reasons seen fit. Should an employee be asked to resign for any reason, we require that all Delta property be returned. This includes but is not limited to the following: • Badges/Keys • Uniforms • Radios/Cell phones/Computers/Hand held devices Appeals Process Employees who feel that they have been disciplined in justly can voice their concerns during their initial, behind closed door sessions with their managers. The employee has the option to bring in additional member of management to appeal the disciplinary action which is being taken. Employees also have the option to appeal to the Human Resource manager and or the Equal Opportunity Office. Employees appealing through the EOO must follow the chain of command in order to start an appeal process. For additional information regarding an appeals process, please visit the Human Resource office.

USE OF COMPANY EQUIPTMENT Policy on Company Equipment All employees have a responsibility to observe and follow proper protocol and maintain proper care of company equipment at all times. Company property is to remain on company grounds and cannot be removed from the premises. In the event that an individual’s behavior and or actions cause damage to company property, disciplinary action will be taken upon that individual. This applies to any and all vehicles, carts, loaders, electronic communication systems; to include, but not limited to telephone, cellular phone, electronic mail, intranet/internet, wireless devices, and any other electronic systems for the purpose of transmitting or receiving information between parties. 10


E-Mail E-mail is the property of the company and should be used for business purposes only. The use of company e-mail to distribute non job-related information, including sexually-explicit images, messages, ethnic or racial slurs is prohibited. This also includes any and all forms of harassment. Any messages (business and/or personal) created, sent, or received are owned by the company and are regarded as a company asset. Violators are subject to disciplinary actions up to and including termination. All Delta employees are provided with a company email upon hire. To log on, employees must go to www.MyDelta.Sky You will enter your designated username given to you by IT.

Password will be 00001234. (You will need to change it once your initial log in.)

Users must protect their log in pass codes and passwords at all times. The information available is sensitive information. Any implication that your account has been tampered with should be reported to the Information Technology Department right away.

Internet and Intranet Usage The Internet and Intranet is provided to employees for business related use only. Its purpose is to improve job-related functions, assisting customers, communicating with other service sections that would otherwise be difficult to obtain and/or time sensitive. Individuals are not to use the Internet and Intranet for personal use including but not limited to, personal shopping, soliciting, gambling, and or downloading inappropriate or sexually explicit files. You are responsible for what is being accessed while you are logged on. Consistent with applicable federal and state law, the time you spend on the Internet may be tracked through activity logs for business purposes. Delta reserves the right to access or monitor, without notice, any and all content accessed and or transmitted using Delta’s intranets or the internet from company owned equipment. Violators of this policy may result in disciplinary action, up to and including termination.

Cellular Phones, Walkie Talkies, Personal Electronic Devices (PEDs) All devices issued to employees based on job duties and responsibilities are to be used for business purposes only and treated as company owned equipment. Devices are not to be used for personal use; all devices must be certified for aircraft use. All other devices such as, MP3 player or CD players are strictly prohibited while on duty. The use of personal cell phones while in the public view or restricted areas is prohibited, and should only be used while on break or during lunch. 11


Protecting Delta’s Information Connections to external computer environments can put the network at risk for damaging and/or malicious software applications. Written approval must be obtained prior to connecting to Delta’s networks using non-Delta owned equipment.

Company Logo The company logo is company property. Anyone found using the company logo for personal use and or to make a profit will be in violation of copy right laws, and will face disciplinary action up to and including termination.

Identification Badge All employees are required to wear their Delta issued badge as well as the airport badge at all times. The badges are to be worn outside the clothes, visible at all times while on duty. Lost or stolen badges must be reported immediately to management and airport security.

Vehicle/Carts/Loaders Delta is committed to providing a safe work environment, any damage, injury or accident while operating a company vehicle/cart/loader must be reported immediately to management. Please refer to the Accidents section of this handbook for further information.

12


SECTION 4: YOU AND DELTA


EMPLOYEE REVIEWS AND INCENTIVES Employee Reviews Individual reviews are important to us and should be equally important to you. Annual reviews are performed generally during the 4th quarter (November-December). This allows for not only your manager to go over employee strengths, but discuss the areas in which can be improved upon. This is done on a one on basis, and placed in your personnel file for the remainder of your time at Delta.

Promotions Delta is a firm believer of ‘working your way up the ladder’, which is why we strongly encourage those qualified employees to work hard at advancing yourself within the company. We will always try to promote from within, which is why we will post all openings within the Delta intranet first. Any employee interested in advancing their career should apply online and notify the area manager of their interest.

Reward Programs Delta is the largest airline company because of the people who work for us. We want our employees to know that we care about them and will do right by them. You take care of Delta and Delta will take care of you. SKY’S THE LIMIT PROGRAM The Sky’s the Limit Program was created to help all our Delta employees live a healthier lifestyle. Employees are encouraged to be active and eat healthy, by offering discounted memberships to 24 Hour Fitness, discounted adventure outings, and discounted admissions for team sports. Additional information about the Sky’s the Limit Program can be found at www.MyDelta.sky, under Healthy. SILVER MEMBER The Silver Member program was created to recognize employees who strive for success. All Delta employees are eligible (must have worked one full calendar year); employees can be nominated and win only once in a calendar year. Nominees must have no disciplinary actions on file and must have met the areas of improvement listed on their employee reviews. Employees must not have any unexcused absence or tardiness. Only managers are able to submit nominees and only one winner per section. Employees who are chosen for the Silver Member program receive a cash incentive of $150.00, along with a plaque. GOLD MEMBER The Gold Member program was created to recognize employees who give exceptional service. All Delta employees are eligible (must have worked one full calendar year); employees can be nominated and win only once in a calendar year. Nominees must have no disciplinary actions on file, any unexcused absences and or tardiness on file. Only managers are able to submit nominees and only one employee will receive the recognition. The final nominees and their exceptional service will go before the board. The chosen Gold Member will receive a cash incentive of $500.00, a plaque, Gold Member Parking for the entire calendar year, and will receive (2) Fly Anywhere tickets, redeemable at anytime anywhere Delta Fly’s.

Employee Referral Program Delta employees will receive a $250.00 monetary compensation for any referral, which results in the hiring and successful completion of the 90 day probationary period of that referral. In order to receive this compensation the applicant must include the Delta employee’s full name and employee number. There is no limit to the number of referrals that any one employee can receive. Delta is always looking for qualified applicants.

13


SECTION 5: SAFETY FIRST


SAFETY IN THE WORKPLACE Workplace Violence Violence against any member of Delta, customer, or any airport workers will not be tolerated. Delta is a violent free environment. Any verbal threats referring to violence in the workplace, will be taken seriously, and will result in disciplinary action, up to and including termination depending on the severity of the infraction.

Hazardous Areas Employees working in and around hazardous areas are required to follow the safety guidelines. • Ear protection is mandatory around loud, consistent noisy areas. • Adequate shoes are mandatory for those employees required to work outside, and or in hazardous areas. Have the courage to intervene if you see unsafe practices or procedures. We have to work as a team to ensure the safety of our customers as well as of our team members. For further safety procedures and guidelines visit www.MyDelta.Sky, Safety First.

Smoking Smoking is prohibited in all working Delta facilities. The use of smokeless tobacco is also prohibited in all working facilities. We are committed to provide a safe and healthy environment not only for our employees but for our customers as well. Smoking is only allowed in the permitted designated areas. A violation of this policy will be considered a breach of company policy and employees will be subject to disciplinary action, up to and including termination of employment.

Substance Abuse ALCOHOL Consumption, storage, distribution or sale of any alcoholic beverages is strictly prohibited. The company will require any Delta employee suspected to be under the influence to be screened for alcohol. Testing will be done by a trained technician at Delta. Confirmation that the employee is under the influence will result in disciplinary action up to and including termination. Alcohol dependency programs are available, for further assistance employees can contact 1-800DeltaCares. DRUGS Delta is committed to providing a drug free environment, engaging in any unlawful or unauthorized distribution, sale, manufacture or possession of illegal substances is prohibited in compliance with applicable laws.

Accidents Any accidents that occur on work premises, during work hours, or with any company property must be reported to a supervisor and safety officer immediately. An accident report form must be completed within 24 hours of the accident unless physically unable to do so. All employees involved in an accident while on the premises, during work hours, or with any company property will be required to perform a substance screening per company policy. The screening will be administered by a contracted company immediately following the incident. All safety procedures must be adhered to at all times, any non compliance will result in disciplinary action, up to and including termination. 14


References AirLines, D. (2010). Inbound A Companion To Delta Navigator. Inbound .

15


Delta Employee Handbook