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MSEC Training Guide | December 2013

The Training Inside is Just the Tip of the Iceberg


Contents Legal Com plian ce

MSEC Membership Webinar

Employment Law & Labor Relations Issues

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us for a free webinar and learn how to maximize your membership.

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com pensation & benefits

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development

Dec 12, 10:00am-11:00am (MST)

Support & Administrative Staff

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development Communication

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development

Training & Personal Development

3 Easy Ways to Register for MSEC Cl asses!

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development

1. Call 303.894.6732

Supervision

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2. Email registration@msec.org

staffin g

3. Go Online MSEC.org

Core & Strategic Human Resource Training

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mission critical Technical Training

Follow MSEC

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Most classes listed are also available as an on-site. See MSEC 2013 Training Catalog for full class descriptions.

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December 2013

303.894.6732 | registration@msec.org | MSEC.org


Training in Focus MSEC remains committed to providing quality, innovative and convenient training for our membership. Our December training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Focus in Training” section we will suggest a variety of classes and recommend who might benefit the most from attending them. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

Compensation & Benefits Courses COBRA Workshop p3 Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation p3 Compensation Administration Base Pay Design & Development p4

Interpersonal Skills Training Assertiveness Training for Support Staff p5 Developing Interpersonal Communication Skills p6 Webinar! Leadership Series: Managing with Emotional Intelligence p8 Interviewing and Hiring I p9

(DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

December 2013

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legal compliance

employment law & labor relations issues

Revised! Legal Issues in Managing Employees for Supervisors and Managers * HRCI Who Should Attend: Managers and Supervisors Class Description: This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. Anticipated Outcomes: Make legally informed management decisions in managerial and supervisory roles. Dec 2 (DN), 8:30-4:00 $235

Managing the Ill or Injured Worker Under the ADA, FMLA, and Workers’ Compensation * HRCI Who Should Attend: HR Professionals, Managers, and Supervisors Class Description: This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Anticipated Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Dec 10 (AZ), 8:30-3:00 $175

(Includes a copy of the MSEC Blue Book: Employment Law Resource)

Negotiation for Win/Win Results ** HRCI Who Should Attend: Anyone negotiating on behalf of an employer Class Description: Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Anticipated Outcomes: Gain a strong foundation in negotiation practices for effective results. Dec 3 (DN), 8:30-4:00 $175 COBRA Workshop * HRCI Who Should Attend: HR Professionals, Benefit and Risk Managers Class Description: This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Anticipated Outcomes: Develop and follow a COBRA-compliant process. Dec 5 (DN), 8:30-11:30 $125

Unions: Managing in a Union Environment— How To Manage, Discipline, and Terminate Union Employees ** HRCI Who Should Attend: HR Professionals, Managers, and Supervisors in a union environment Class Description: For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Anticipated Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Dec 10 (DN), 8:30-12:00 $125

* The Employment Law Certificate Program These classes can also be taken as part of the Employment Law certificate program. This certificate is designed to help you with a clear framework of laws impacting the workplace.

**The Labor Relations Certificate Program These classes can also be taken as part of the Labor Relations certificate program. This program is for those who want a deeper understanding of labor law and union issues.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 3

December 2013

303.894.6732 | registration@msec.org | MSEC.org


compensation & benefits Compensation Administration I—Base Pay Design and Development HRCI Who Should Attend: HR Professionals, Compensation and Benefit Managers Class Description: This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Anticipated Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Dec 3-4 (DN), 8:30-3:30 $295

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

E December 2013

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development

support & administrative staff

Assertiveness Training for Support Staff * * The Support Staff/Administrative Assistant Certificate Program Who Should Attend: Support Staff Class Description: Participants gain the skills to face problems directly These classes can also be taken as part of the Support Staff certificate program. This program offers training to help support and administraand resolve them quickly, handle stressful interpersonal situations eftive staff work effectively with supervisors and customers while meetfectively, and gain the confidence needed to make difficult decisions ing organizational goals and personal development needs. without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Anticipated Outcomes: Successfully manage customers, clients, bosses, and co-workers. Dec 4-5 (DN), 8:30-4:00 $295 Workplace Respect Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect Class Description: This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Anticipated Outcomes: Use communication tools to create mutual understanding between co-workers. Dec 6 (DN), 8:30-12:30 $125 Time Management for Support Staff: Creating Balance in Today’s Workplace * Who Should Attend: Support Staff Class Description: Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Anticipated Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Dec 10 (DN), 8:30-4:00 $195

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 5

December 2013

303.894.6732 | registration@msec.org | MSEC.org


communication Developing Interpersonal Communication Skills * Who Should Attend: Employees, Managers, and Supervisors Class Description: This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Anticipated Outcomes: Develop an action plan to implement changes to communicate more effectively. Dec 4-6 (CS), 8:30-3:30 $420 Communication Tools for Maximizing Performance * Who Should Attend: Employees and Managers whose success depends on the ability to relate to others Class Description: Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Anticipated Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice

development

Conflict: Self-Management * Who Should Attend: Managers, Supervisors, and Employees Class Description: This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Anticipated Outcomes: Understand conflict patterns and acquire skills for responding constructively. Dec 12 (AZ), 1:00-4:30 $125

* The Communication Mastery Certificate Program These classes can be taken as a part of the Communication Mastery certificate program. Our Communication Mastery Certificate explores all aspects of workplace interactions and helps develop a process for building loyalty through effective communication.

the skills taught.)

Dec 5-6 (DN), 8:30-3:30

$355

Generations: Working Together * HRCI Who Should Attend: Managers, Supervisors, Support Staff and HR Professionals Class Description: Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generation’s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Anticipated Outcomes: Build stronger teams by working more effectively with members of all generations. Dec 11(DN), 8:30-4:30 $175 Dec 12 (AZ), 8:30-12:00 $125

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

December 2013

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development

training and personal development

Train the Trainer * HRCI Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Class Description: This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class. Anticipated Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Dec 2-4 (DN), 8:30-4:30 $495 (Includes lunch on days 2&3)

* The Trainer Certificate Program This class can be taken as part of the Trainer certificate program. This certificate program increases trainers’ skills so they can contribute to on-going success.

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 7

December 2013

303.894.6732 | registration@msec.org | MSEC.org


supervision Managing Effective Meetings * Who Should Attend: Anyone who runs or participates in meetings Class Description: Participants learn to structure, design, and hold effective meetings, by understanding meeting norms, positive meeting roles, and different types of meetings. Designing meetings, including setting objectives, building agendas, and meeting techniques will be discussed. Also reviewed is managing meetings and the role of the meeting manager, how to manage behaviors and difficult situations, and how to evaluate meetings. Anticipated Outcomes: Get the most value from your meetings. Dec 3 (DN), 8:30-12:30 $125

development

* The Supervision Certificate Program These classes can be taken as a part of the Supervisor certificate program. This program builds skills and knowledge on the following topics: motivation, communication, and employee development.

Supervision: Core Competencies * Who Should Attend: Managers and Supervisors Class Description: Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Anticipated Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Dec 5-6 (DN), Dec 12-13 (CS), 8:30-4:30 $295 Webinar! Leadership Series: Managing with Emotional Intelligence Who Should Attend: Managers, Supervisors, and Leaders Class Description: “Leave your emotions at home.” Many managers have often wished this . . . but most don’t realize what they are actually saying. Emotional involvement is a core factor of employee engagement. In this session, participants will learn how emotions come into play at the workplace and how successful managers use their emotional intelligence to contend with different emotions at work. Anticipated Outcomes: Effectively manage both your emotions and your employees’ intelligently. Dec 11, 12:00-1:00 (MST) $129 per line

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

December 2013

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staffing

core & strategic human resource training

PHR-SPHR Certification Study Program Boot Camp Who Should Attend: HR Professionals interested in obtaining their HR Certification Class Description: MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are all subject matter experts. Study materials include SHRM Learning System’s study guides on CD, on-line discussion groups, and thousands of practice test questions with explanations. Anticipated Outcomes: In a concentrated time period, obtain knowledge and information sufficient to take the PHR or SPHR exam successfully. Dec 2-6 (FC), 8:30-4:30 $1,395 Interviewing and Hiring I * HRCI Who Should Attend: HR Professionals, Managers and Supervisors Class Description: This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Anticipated Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Dec 5 (AZ), 8:30-11:30 $125

Fundamentals of Human Resource Management: Key Steps in Getting Started * HRCI Who Should Attend: HR Professionals who are newer to the role Class Description: This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. Anticipated Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Dec 11-12 (DN), 8:30-4:00 $355 (Includes a copy of the MSEC Blue Book: Employment Law Resource)

* The Human Resource Certificate Program These classes can be taken as part of the Human Resource certificate program. It provides you with a foundation of practical information on key topics and expands your skills in the Human Resources field.

Employee Handbooks: Revising or Developing * Who Should Attend: HR Professionals responsible for the draft and upkeep of an employee handbook Class Description: This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Anticipated Outcomes: Follow a clear process in order to develop or revise an employee handbook. Dec 6 (DN), 8:30-12:00 $125

* Part of certificate program, see description at section end | HRCI recertification credits applied | See 2013 Training Catalog for full class descriptions 9

December 2013

303.894.6732 | registration@msec.org | MSEC.org


technical training

mission critical

Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org Dec 2

Excel 2007/2010 Basic

$179

8:00am - Noon

Dec 2

Word 2007/2010 Basic

$179

1:00pm - 5:00pm

Dec 3

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

Dec 3

Word 2007/2010 Intermediate

$179

8:00am - Noon

Dec 4

Access 2007/2010 Basic

$350

8:00am - 4:00pm

Dec 4

SharePoint 2013 Designer L1

$350

8:00am - 4:00pm

Dec 5

SharePoint 2013 Designer L2

$350

8:00am - 4:00pm

Dec 6

SharePoint 2013 Workflows in Designer

$350

8:00am - 4:00pm

Dec 6

Word 2007/2010 Advanced

$179

8:00am - Noon

Dec 9

Access 2007/2010 Intermediate

$350

8:00am - 4:00pm

Dec 9

Excel Boot Camp

$350

8:00am - 4:00pm

Dec 10

Excel Pros Managing Databases 2007-2010

$350

8:00am - 4:00pm

Dec 11

Excel 2007/2010 Advanced

$179

8:00am - Noon

Dec 11

Excel Workshop

$100

1:00pm - 5:00pm

Dec 12

Excel 2007/2010 Charts & Pivot Tables

$179

8:00am - Noon

Dec 16

Basic Office Series 2010

$350

8:00am - 4:00pm

Dec 18

Excel Formulas & Functions

$179

8:00am - Noon

Dec 19

Excel 2007/2010 Basic

$179

8:00am - Noon

Dec 19

Excel 2007/2010 Intermediate

$179

1:00pm - 5:00pm

All technical training classes will be held at Downtown Denver Mission Critical Systems Training Center unless otherwise indicated. See 2013 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO | (GR) Greeley, CO (GJ) Grand Junction, CO | (CP) Casper, WY

December 2013

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MSEC’s Professional Coaching Services Professional coaching is now the number one intervention for organizations to help their employees develop into effective and motivational leaders. MSEC’s coaching services offers a number of coaching solutions. We design customized programs to help executives, managers, teams, and individual contributors increase their capacity for outstanding performance. Our four unique services:

Leadership/Executive Coaching Managers and executives operate under intense pressure. Yet the amount of developmental assistance and feedback they receive often is inversely proportionate to their level or position in the organization. Our certified coaches use an integral approach, focusing on the uniqueness of the individual and the contexts in which they lead: •  Contracting •  Exploration, Practice, and Observation •  Assessing •  Evaluating and Closing •  Outcome Setting

360 Feedback Coaching MSEC’s 360 Feedback Coaching helps people understand their strengths and development needs through the use of rigorous 360 feedback instruments that measure performance around a comprehensive set of competencies: •  Administering the assessment •  Developing an action plan •  Reviewing feedback from various rater groups

Team Coaching Our coaches specialize in helping intact teams and other work groups identify their effective and ineffective behaviors. As a result, the team develops its capacity to self-correct and becomes more productive and efficient: •  Contracting •  Assessing •  Outcome Setting

•  Norm Setting •  Exploration, Practice, and Observation •  Monitoring/Evaluation

Conflict Coaching Conflict coaching helps individuals determine how to engage in, manage, and resolve inevitable conflict which is part of our professional and personal lives. Conflict coaching aims to offer concrete and practical guidance to help the client decide what the best course of action is for them. The process aimed at strengthening and building relationships, is goal-oriented and future- focused. MSEC coaches are certified in this method. Call MSEC to determine the best solution for your coaching needs.

800.884.1328 • MSEC.org

December 2013 Training Guide