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Master of Science in Conflict Management Newsletter ™

Letter from the Director Greetings, The spring semester is coming to a close (although we still await the arrival of spring weather in Atlanta) and it has been a busy one for the MSCM Program. In this edition of the newsletter you will see that KSU’s MSCM students have been spending the spring solving the world’s problems one (simulated) conflict at a time. A group of MSCM and INCM PhD students traveled to Florida for a humanitarian aid simulation in March and the Mock Mediation Owls took part in both a local scrimmage and a national competition at Brandeis in Boston in April. Both groups demonstrated that KSU’s students are the hardest working and most dedicated in the country! Thanks to all the students, faculty, and staff who made these initiatives possible. As summer and fall approach, current MSCM students are thinking ahead to field experience and the study trips. I would like to encourage those alumni and community partners reading this newsletter to make yourself available as resources. The students have questions about whether an internship or research project is better for them or if they should go to Ireland/ Northern Ireland for an international experience or if the ACR conference is a better use of their time. I find these questions are sometimes better answered by those of you who have been on the “other side of the desk”. As evidenced by the announcements section, we have an amazingly distinguished group of alumni. We also want to thank the alumni and incoming (Cohort XV) students who came to our Meet and Greet event at Meehan’s Public House in Vinings on May 1st.

Spring 2013

In thhis Issue: Humanitarian Trip...2-3 Featured Article ...4 Announcements...5-6 Upcoming Events...7 Faculty Accomplishments...8 We hope to do more of these events and encourage as many of you to come as possible. As always, if you have news items (new jobs, exciting opportunities, etc.) please be in touch we love to hear from you. You can also stay in touch with us via our facebook page, we are also on Twitter, Linked In, or sign up for our weekly jobs list. All the best for a great summer ahead, Sherrill Hayes, MSCM Director

Dr. Hayes’ Team A for Atlantic Hope Similation


Featured Article Preparing for a Crisis: Kennesaw State University Students Attend Humanitarian Disaster Simulation Contributed by Dr. Sherrill W. Hayes and Brandon Marlow Not many classes in graduate school can be defined like this, “Let ’s see…three people were shot, one laid down in front of a militar y truck, and one was detained in a secret government prison. Thankfully only one of them was from KSU.” Those were some of the words used by Dr. Sherrill Hayes to describe the Atlantic Hope experience, a fully immersive humanitarian aid simulation training that took place March 14-17, 2013 at Indian River State College’s Treasure Coast Public Safety Training Complex in For t Pierce Florida. Although Dr. Paul Forage at IRSC had offered the Atlantic Hope experience for over 10 years, this iteration was the result of a multi-institution initiative to provide training in humanitarian emergencies to graduate students in conflict management. Kennesaw State sent 10 students from the MS in Conflict Management, 4 students from the PhD in International Conflict Management, one visiting student from Hamburg, Germany, and one faculty member to this event. Faculty, graduate students, and staff members from George Mason University, American University, Guilford College, the American Red Cross, FEMA, and Indian River State College also formed the team who planned and attended the event. Overall the experience included 23 students, 10 faculty coach-educators (CEs), and over 20 volunteer role players.


The simulation involved the students being fictionally deployed as humanitarians by International Humanitarian Action to Atlantica, a country torn by a civil war and a recent natural disaster. After being grouped into 3 teams, they received some basic training in International Humanitarian Law, multi-level negotiation, security in complex humanitarian contexts, first aid and triage, and camp management. Students and CEs then spent the next two and a half days navigating their way through a series of exercises designed to test their knowledge and abilities as conflict management professionals working in a complex humanitarian crisis. Some highlights of the exercises included assisting villagers, negotiating with government and military officials, teaching IHL to rebel leaders and soldiers, and negotiating a successful prisoner exchange. Dr. Hayes conducted an evaluation of the program and has found that students learned both important humanitarian conflict content and self knowledge. MSCM student Brandon Marlow said, “I would not trade this experience for any class or clinic in the program. It will likely go down as the most significant event in this graduate program.� The Kennesaw State MSCM Program believes that this is the beginning of a significant multi-institution partnership that will lead to continued learning opportunities for students and a growing curriculum focusing on humanitarian conflict management. The MSCM Program is grateful for the funding support from the Graduate College at Kennesaw State that made attending this event possible.


Contributed by Deborah L. Cox

CoMass Group Evolves

Deborah Cox, MBA, MSCM (Cohort XII), MT(ASCP) Principal CoMass Group LLC Calming Civility: Solutions for a Heathly Workplace www.comassgroup.com It’s no secret that incivility, from rude comments, to gossiping, to back-stabbing and bullying, is on the rise in society. There are many theories of why this is so. But as unbelievable as it sounds, for many years now the nursing profession has been plagued with a form of incivility known as “lateral violence” or “nurses eat their young.” Again, many theories abound regarding the root causes that trigger these behaviors – the hierarchal nature of healthcare where doctors hold the power, “rites of passage” initiations of new nurses that resemble the hazing system of fraternity life, the tremendous stress that comes with helping the sick, etc. But with new regulations and reimbursement policies demanding that Healthcare produce greater patient satisfaction, the industry is seeking ways to improve communication and conflict management skills that will lead to better patient care and outcomes. These problems had never entered my mind when I began working on my MSCM. Although I began my career as a Med Tech in Clinical Chemistry, I had been working in Finance and Corporate Communications in the Enterprise Software industry for the past 25 years. My various positions had all required building relationships and overcoming conflict between company executives and external stakeholders such as investors, industry analysts and the media. But life has surprises! Shortly after receiving my degree from KSU, I ran into my childhood best friend – from the fourth grade until our sophomore year in college we were pretty much inseparable. Then we went to different universities and life took us both in new directions. All of a sudden 40 years later we found that our interests, passions and career paths had merged. Turns out my friend, Dianne Jacobs – a nurse educator with a Masters in psychiatric nursing, received a federal grant while working with a health education agency and, as a result, had developed a program that trained nurses to address lateral violence. Her research into uncivil behaviors and conflict in nursing was extensive and the workshops she and her colleagues had created were powerful. When we first talked, Dianne had recently retired and the workshops were no longer being offered. We spent the summer and fall of 2012 meeting with people in healthcare to gather information about what kind of training and consulting business would best meet the current needs of the industry. The result of this research is CoMass Group LLC. The company’s mission is to help healthcare organizations create a culture of safety and respect that supports individual and organizational success. Because incivility can kill morale, trust, respect, teamwork and the best strategic initiatives, organizations that tolerate such disruptive behaviors between staff are vulnerable to serious patient error. Through CoMass Group’s programs, healthcare teams learn communication and conflict management skills to address incivility, disruptive behaviors and hidden conflicts that undermine quality care and strategic initiatives. Our programs provide skills and confidence needed when difficult situations arise between colleagues. I know - it is counter-intuitive to imagine that healthcare workers are anything but compassionate, caring professionals – and most are! But they are also human and work under incredible stress. Often they are simply not aware of the impact and costs of their actions. Dianne and I have come a long way since the fourth grade, but our shared interest in the broader world and our need to contribute to a better experience for those around us has not changed. We are excited and grateful to once again be learning, working and spending time together!


Announcements Erika Jefferson (Cohort X) is currently teaching Conflict Resolution Skills at Cuyahoga Community College in Cleveland, Ohio for her third semester. In her first two semesters of teaching at Tri-C she earned the highest student and peer reviews ever received by an adjunct in the program. She volunteers with the Global Issues Resource Center as a coach for the student-to-student mediation pilot and is also assisting with marketing for the 6th International Conference on Conflict Resolution Education.

Jeff Kaufman (Cohort VII) has successfully defended his PhD in Workforce Education and Development at Southern Illinois University. His research focuses on the effect of task conflict and relationship conflict on team performance and team member satisfaction within work teams. Additionally, he studied the effect of training on a micronegotiation technique intended to manage team conflict on each of the previously mentioned variables. He graudates in May.

John Lash (Cohort XIII) was selected to be the executive director of Georgia Conflict Center starting in April. GCC teaches conflict resolution skills to students and teachers in schools, in community based programs focused on high crime areas, at the local diversion center, and to interested groups. GCC is developing a restorative justice program for the Clarke County juvenile court using a conferencing process. Additionally they are exploring using conferencing and other restorative practices in schools and neighborhoods. GCC consult with various clients to design training and other services.

Carla Miller (Cohort VII) has been selected as the new District 1 EEO Review Officer. Ms. Miller has worked as a Senior Compliance Officer with the Georgia Commission on Equal Opportunity for four and a half years. She has experience conducting investigations of employment discrimination concerning alleged infractions of Title VII, ADA, ADEA, EPA and FEPA. Additionally, she has assisted the Attorney General’s Office with case preparation, as well as, designing and facilitating EEO related training to internal and external state and public audiences to ensure compliance of state and federal laws.


Announcements Dirk Smith (Cohort X) is one of the newest members of KSU’s Coles College of Business. As a professional career coach for 14-years, his new role involves creating a first time ever MBA Career Center for Coles’ MBA students. Dirk’s initial responsibilities are to establish a solid foundation on which the center will evolve. This includes but is not limited to securing online exploration resources, developing web page content, and establishing a range of policies, procedures, and operational guidelines. Once completed, he will begin career coaching for MBA students to aid them in planning and managing their careers in a very focused and strategic manner so that every student who avails themselves to the coaching will become better informed to make smart and strategic decisions about their career. The coaching will involve addressing specific areas of the career management model: assessment, exploration, focus & goal-setting, and self-marketing. As an alumnus of the MSCM program, Dirk is very happy to be a member of the KSU family and looks forward to continuing his support of students, alumni, and the MSCM program.

Dr. Heather Pincock, Chris Griffin, Kerri-Ann Edwards, Laura Johnston, and Chris Ike

The KSU Graduate Mediation Owls traveled to Brandeis University on April 26-28 to participate in the 2nd Annual Graduate Mock Mediation Coopetition. Joined by graduate students from Brandeis University, Southern Methodist University and Champlain College they participated in four rounds of mediation simulations over two days. They mediated a wide range of conflicts dealing with topics as varied as intercultural community relations, interstate ceasefires, and workplace sexual harassment. The KSU Owls excelled in the simulations, demonstrating their tremendous aptitude and skill as mediators well as their advocacy and negotiation prowess in the role of party/advocate. Great job Owls!


Upcoming Events The Master of Science in Conflict Management is accepting applications for Cohort XV to start Fall 2013! Many applicants have already been accepted for Cohort XV; however, we have reserved a few seats for the outstanding students waiting to apply. If you are interested in applying to the MSCM Program, your application must be received in our office by June 1, 2013. Please visit www.kennesaw.edu/pols/mscm for more program information. You can also visit http://www.kennesaw.edu/graduate/admissions/apply.shtml if you are ready to apply, or you may contact Ansley Wood, MSCM Administrative Director, at awood47@kennesaw.edu or 770-423-6637. Summer Institute on Conflict Management in Higher Education June 10th-14th 8:30am to 3pm Jekyll Island, Georgia CNCR’s Summer Institute offers classes focusing on learning and improving conflict management skills in the context of a university setting. The faculty apply their extensive knowledge and their own unique experience as administrators and faculty to the interactive, participatory workshops. Summer Institute 2013 http://law.gsu.edu/cncr/3965.html Civil Mediation Training & Practicuum Training: June 11-14,2013 Tue-Thur: 8:00 am-5:30 pm Fri: 8:00 am-12:30 Practicuum: June 17-18, 2013 Tue: 8:00 am-5: 30 pm Wed: 8:00 am- 12:45 pm Kennesaw State University- Continuing Education Center 3333 Busbee Drive, Kennesaw , GA 30144 This basic 28-hour mediation workshop focuses on an understanding of the mediation process, communication skills, problem-solving skills, agreement writing, and mediation ethics. Mediation skills are taught in a highly interactive format through short lecture, group discussion, focused exercises, and coached role-play. The workshop is designed to prepare the participant for mediation in civil cases. In addition, this intense four-day experience is designed to hone life skills that can enhance the participant’s ability to interact effectively with others. The workshop meets general mediation training requirements for registration with the Georgia Office of Dispute Resolution. In addition, the workshop is approved for Continuing Legal Education hours (28 regular, 3 ethics, 1 professionalism). http://www.kennesaw.edu/conflict/training/civilmediation/Civil%20Mediation%20Training%20January%200613.html 6th International CRE Summit Bridging Cultures: Education for Global Citizenship and Civic Engagement June 12th–17th Cleveland, Ohio For those interested in Civic Engagement, CRE/Social and Emotional Learning(SEL)/peace education (PE), global education, citizenship education, democracy education, including policy makers, practitioners, researchers, educators, college and university faculty, staff, and students, K-12 educators, public health officials, prevention specialists, local, national, and international policy makers, and individuals who work with youth serving organizations. http://www.creducation.org/cre/global_cre/about_global_network/6th_intl_cre_summit_2013/


MSCM Faculty Accomplishments: Dr. Sherrill Hayes Recently: -Co-presented the workshop “Lessons from the sports pages: Conflict management and team building” with Claudia Stura (PhD candidate in International Conflict Management) on March 6th and April 4th. -Supervised 15 MSCM and INCM PhD students on the Atlantic Hope humanitarian crisis simulation in Fort Pierce, Florida and “survived the Black Swan”. -Attended the 2013 International Peace and Conflict Resolution Program Symposium at American University in Washington, DC, this year’s theme was “Graduate Education in Peace and Conflict Resolution: Accomplishments and Challenges”. -Submitted the grant “Humanitarian Assistance, Refugees, and Peacebuilding” to the United States Institute of Peace.

Dr. Susan Raines Recently: -Was selected as the recipient of the Distinguished Scholar of the Year by KSU’s Graduate College. -Attended 2-day mediator continuing education training for the 9th District Courts ADR Program. -Responded to a “sources sought” notice to maintain a roster of mediators and other neutrals to the EPA through the Center for Conflict Management. -Was renewed as Editor-in-Chief of Conflict Resolution Quarterly for the next 3 years. -Provided training to the Cobb County Chamber of Commerce: “Creating a Culture of Superior Customer Service”. -Taught Conflict Management for Managers to MBA, MPA and other graduate students in a 3 credit, semester long class.

Dr. Timothy Hedeen Recently: -Published Individualized Education Program (IEP) / Individualized Family Service Plan (IFSP) Facilitation: Practical Insights and Programmatic Considerations for the Center on Appropriate Dispute Resolution in Special Education (CADRE) (available for download at <http://www.directionservice.org/cadre/ facilitationsynthesis.cfm>) -Presented “Building Trust in the Midst of Change” at the Annual Liaisons meeting of the USG’s Consortium on Negotiation and Conflict Resolution in Macon in March. -Presented “Setting the Table for ADR: Upstream Innovations in Program Design” with Philip Moses and Donna Shestowsky at the American Bar Association Section of Dispute Resolution annual conference in Chicago in April. -Co-hosted two roundtables of Department Faculty Councils and College Faculty Councils in January and February. -Attended “Convergence and Divergence in International Arbitration Practice” conference hosted by the Atlanta International Arbitration Society in April. -Faculty Marshal for KSU’s Spring 2013 Commencement ceremonies.

Dr. Heather Pincock Recently: -Coached the MSCM Mock Mediation Team at the 2nd Annual Graduate Mock Mediation Coopetitiion at Brandeis University in Waltham, MA. -Coached the KSU Undergraduate Mock Mediation Team who organized and hosted a scrimmage with Middle Georgia State College in April. -Recevied a Summer Research Grant from the College of Humanities and Social Science. -Taught Civil Mediation Practicum and Interpersonal, Intergroup and Workplace Conflict to Cohort CXIV. The Master of Science in Conflict Management (MSCM) program at Kennesaw State University provides students with the knowledge and skills to manage conflict in today’s challenging environments. MSCM education addresses the issues that divide our world by encouraging communication, fostering positive relationships and developing comprehensive, long-term solutions. Further, it provides a set of tools and a way of thinking that enhances the safety and vitality of our families, communities and workplaces.

To provide submissions to the MSCM newsletter, email Janet McGovern at jmcgove2@kennesaw.edu or call 770-423-6299.


MSCM Newsletter Spring 2013