Issuu on Google+


In sociology, manners are the unenforced standards of conduct which demonstrate that a person is proper, caring, non-grouchy, polite, and refined. They are like laws in that they codify or set a standard for human behavior, but they are unlike laws in that there is no formal system for punishing transgressions, the main informal "punishment" being social disapproval. They are a kind of norm. What is considered "mannerly" is highly susceptible to change with time, geographical location, social stratum, occasion, and other factors. That manners matter is evidenced by the fact that large books have been written on the subject, advice columns frequently deal with questions of mannerly behavior, and that schools have existed for the sole purpose of teaching manners. A lady is a term frequently used for a woman who follows proper manners; the term gentleman is used as a male counterpart; though these terms are also often used for members of a particular social class. Here are just some examples of manner in different areas for instance: TABLE MANNERS Table manners are the rules of etiquette used while eating, which may also include the appropriate use of utensils. Different cultures observe different rules for table manners. Each family or group sets its own standards for how strictly these rules are to be enforced.


Why does etiquette matter in the competitive world of business? Even at work, you will depend on others for what you need to succeed, and etiquette is what smoothes the rough edges of personal interaction, especially among near strangers.

A worker who knows good manners at work has a real business advantage. It sets the worker apart from competitors who lack social or people skills. Good manners are good business, because they make people want to work with you. Etiquette isn’t merely about being "nice," it’s about being effective in the corporate world. Learn: • Making and acknowledging introductions. • Proper etiquette up and down the organizational hierarchy. • Cubicle courtesy. • How to shake hands. • Getting along with office co-workers. • Electronic etiquette: using cell phones, camera phones, voicemail, and e-mail. • Sharing office space and equipment.

MEETING´S MANNERS Since meetings continue to grow in popularity for group communication in business, people need a reminder of how to best take advantage of them. Everyone in business needs to understand meeting etiquette is an important part of business communications and there is a need to follow proper procedures for professional conduct in them. Bad meetings reflect on one's ability to conduct professional group communications and have an adverse influence on problem solving. Here is a baker's dozen list of meeting do's and don'ts to improve meeting etiquette knowledge.

1. Do set a convenient time and place for meeting and confirm this with attendees well in advance of the meeting date. This shows respect for their time and confirmation of their attendance better enables meetings where specific people are required for decision making or problem solving. 2. Don't invite people who do not need to attend the meeting to accomplish its purpose. Inviting people who don't need to be there is inconsiderate of their time and may actually cost everyone else time in the meeting as they may have to stop and explain why the person was invited. 3. Do arrange to attend the entire meeting time. Going in and out during meetings is disruptive and can throw off the flow of the meeting for others. If leaving early or going to arrive late, ask leaders permission to do so before the meeting begins so agenda can be rearranged if necessary. 4. Do not start the meeting late or run over the communicated stop time as this indicates a lack of respect for other's time. All attendees should be punctual. It is OK to arrive early, but never to be late. Keeping people waiting is rude and it should not be expected that they will wait to begin once everyone arrives. 5. Do be sure everyone knows the meeting purpose and agenda. Put this on meeting reminders and go over it with everyone at the beginning of the meeting to insure all agree. Once everyone is in agreement, it is easier to follow the agenda and stick to time limits. 6. Don't forget to assign a recorder to document decisions and actions. Having a recorder will not only insure completion of actions outside the meeting, their visible records in the meeting can help to keep group focused. 7. Do turn off phones and pagers. Some people will find this impossible. For those people, ask they at least set it to vibrate in their pockets. Ask anyone who keeps them on to leave the room if they feel they must respond to a call so the meeting is not interrupted by their conversation. 8. Do not turn on laptop (or PDA) unless it is to be used it for a short time to present information to the group. This equipment often prevents attendees from paying attention to the meeting and is considered rude by others in the meeting as it gives the impression that the meeting topic is not important. 9. Do actively participate in discussion, idea generation, and problem solving. Respect the purpose for the meeting by making sure what you say is relevant to meeting and be brief. 10. Don't interrupt anyone who is speaking. Be polite and pay attention, as good listening skills are important to increase communication and understanding. Show respect by remembering only one person at a time talks, so take turns.

11. Do honor you presenters by making them aware or their time slot and what is expected during that time. They should arrive early and be prepared with any reports or visuals. During presentations, hold questions and comments until the end and keep questions brief. 12. Do not carry on conversations during meeting discussion or presentations. Having multiple conversations is not only rude, but it can be both confusing and distracting to other meeting attendees. 13. At the end of the meeting, do thank the group for their time, summarize what was accomplished, review and assign actions, and then plan any necessary follow-up. These manners make us be seen and recognized different, I mean in a positive way, and these are just few examples, but as a matter of fact we need to be very polite because it has to do with our education for each others.