Page 1

Table of Contents Martinsburg Institute History

Pg. 1

Information for Military Spouses

Pg. 2

Instructional Resources

Pg. 3

Multicultural Interaction, Communications, and Ethics

Pg. 4

PC Advantage

Pg. 5

Medical Billing and Coding

Pg. 6

Business Communications

Pg. 7

Corporate Leadership

Pg. 8

Corporate Team Building

Pg. 9

Financial Management and Accounting

Pg. 10

Human Resources Management

Pg. 11

Project Management

Pg. 12

Ultimate Sales Skills

Pg. 13

Smart Home Technology

Pg. 14

Digital Technology Integration

Pg. 15

Help Desk

Pg. 16

Computer Support Technology

Pg. 17

Systems Administration

Pg. 18

Systems Design

Pg. 19 V20

Martinsburg Institute About Us Martinsburg

Military Friendly Institute



Martinsburg Institute is listed on the DANTES

oriented, skills-based, distance education programs

website and has successfully provided training to

to adults seeking to achieve improved levels of

military personnel worldwide since 2004. Service

proficiency in a broad range of disciplines. Our

members benefit from a number of programs

history of providing quality education to adults

geared towards their specific needs.

dates back to 1980 when the first training center

Military Spouse Program that provides educational

was opened in New York and has been based in


Martinsburg, WV since 2006. Martinsburg Institute

Martinsburg Institute participates in the Severely

and its affiliated companies have been pioneers in

Injured Service Members Scholarship program to

competency-based learning, technology assisted

benefit Veterans of Iraq and Afghanistan.

education, and distance training. Student-centered

Student Services department takes into account the

education was first introduced in our brick and

specific needs of deployed personnel.





We offer a




mortar schools in 1980. As educational technology improved,






capitalize on decades of in-school experience and

Unique System of Learning


Martinsburg Institute provides a highly structured,





programs. Currently, all of Martinsburg Institute’s






programs utilize distance education delivery. The

learning. Instructors utilize the same methodology

quality of our programs and our considerable

and learning plans to ensure a uniform educational

experience in supporting adult learners in non-


traditional educational delivery has resulted in

learning modalities during the course of their

consistently high student completion and student


satisfaction rates.

chats, email communications, textbooks, student

Students engage in a variety of




manuals, assignments, assessments and instructor interactions are all used to engage students and ensure comprehension and competency.


students receive a laptop computer, uniquely configured for their specific program, as an educational tool. This enables significant flexibility during periods of limited Internet access.


Information for Military Spouses ________________________________ Martinsburg Institute has been providing career-focused training since 1980. As all programs are available via distance learning, spouses can gain valuable, portable skills from the comfort of their homes. Why Martinsburg Institute’s programs are an Excellent Choice for Military Spouses: Career Education Focus Leader in Distance Education Thousands of Satisfied Students Our Students Succeed! Exceptional Completion Rates 24/7 instructional support Gain skills in the following areas: Medical Billing & Coding Electronic Health Records Medical Transcription Human Resources Financial Management & Accounting Software applications (PC Advantage) Project Management Help Desk support The MyCAA program is available for Spouses of Active Duty Soldiers, Activated Mobilized Army Reservists, National Guardsmen and women, and Navy and Marine Corps Reservists. MI offers a Spouse Scholarship program for spouses ineligible for the MyCAA program. For more information, please contact a representative.

Instructional Resources TTeecchhnnoollooggyy--B Baasseedd C Coouurrsseew waarree

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The courseware uses the most current technology and educational design to achieve learning outcomes. This component provides students with step by step instructions required to master conceptual and theoretical information, and provides insight as to the practical application of the skills using audio, visual, and simulations. Students are able to rewind and fast-forward the training material, test their retention on specific segments and take personal notes directly on the computer. These and other features allow for a fully personalized learning experience. This component provides the core content information.

Specially created summaries of all concepts presented in multimedia. This material cannot be purchased in bookstores and is available only to our students. Companion manuals enable students to review training material in a printed format, thereby providing additional reinforcement to the multimedia. In addition, the material in these manuals is cross-referenced to the Study Guides for more detailed review of each topic presented.

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EElleeccttrroonniicc SSttuuddyy G Guuiiddeess When applicable, students will have electronic study guides preloaded onto their computer. These study guides are selected to provide students with additional detailed explanations and enhance the materials covered.

A unique integrated training guide created specially for use in our training programs. This document maps out the entire training process, from beginning to end. It directs the student as to what resources to use, when to use each, what to complete, and approximately how long it should take to complete. In short, this feature provides every student with the structure and detailed guidance needed to achieve success in their training program.

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Designed and selected to provide students with additional information to support the comprehension of the material taught, provide additional perspectives, and prepare for testing.

For Business and Professional Development students, situation based tasks are included. The interactive labs provide students with guided practical activities that reinforce the concepts taught and allow the student to apply their newly acquired skills using typical workplace scenarios. This practical application of skills makes the training realistic as well as enhances student’s knowledge.

EE--R Reeffeerreennccee LLiibbrraarryy Our online textbook E-Reference library puts content from well-known authors and publishers online into a fully searchable electronic reference library available for our students.


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When applicable, students are provided with an opportunity to practice taking exams similar to live certification exams as often as they choose. This feature enables students to become more familiar with the format used in certification testing, thereby building confidence in their abilities. This feature also gives instant feedback to students on areas of weakness, allowing them to return to the training materials to review areas of need.

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The Online Classrooms provide the opportunity for teacher/student interactivity. This, in conjunction with the availability of the technology-based courseware, allows learners to enjoy the complete flexibility of our program. Through the Online Classrooms, students have access to an instructor 24 hours a day, 7 days a week. Students can interact with online instructors via chat rooms and e-mail.

SSttuuddeenntt SSuuppppoorrtt SSeerrvviicceess Constant monitoring and follow-up regarding student progress is provided. Students receive reminder emails, followup phone calls, and can check their progress online at any time.

MULTICULTURAL INTERACTION, COMMUNICATIONS, AND ETHICS The objective of this program is to provide students with an understanding of and sensitivity towards other cultures, with a specific focus on Middle Eastern cultures. Safety and security issues are also addressed. Students will learn to articulate words and phrases in Arabic and Farsi, designed to improve communication and safety. THE MULTICULTURAL INTERACTION, COMMUNICATIONS, AND ETHICS PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Understand key considerations when communicating with individuals of other cultures  Identify Essential Elements of Risk Assessments for Foreign Travel and Deployment  Understand Basic Geography, History, and Social Elements of the Middle East  Conduct Basic Communication in Arabic  Conduct Basic Communication in Farsi  Apply Risk Mitigation  Respond to an Emergency


Intelligence Principles and Security Options Geography of the Middle East History of Iran, Iraq, Syria, and Saudi Arabia Risk Assessment/Vulnerability Assessment Physical Security Principles History of OpSec History of Intelligence


PC ADVANTAGE ENHANCE YOUR KNOWLEDGE OF COMPUTER SOFTWARE The PC Advantage program provides students with the skills necessary to effectively and efficiently function in today’s workplace using Microsoft Office programs. The program provides students with the opportunity to acquire skills from basic to advanced functions in a variety of applications.


Work with Windows XP, Desktop, and Internet Technologies Work with and enhance documents utilizing Word Format spreadsheets & manipulate worksheet data Work with template and database integration Complete, modify, and enhance presentations Utilize messaging features, calendars, and integrate and customize Outlook

TOPICS INCLUDE:                

Operating Systems Graphics Mail Merge Functions Display Properties Presentation Graphics with Charts & Tables Data Analysis and Automation Enhance Reports Software Integration and Customization Messaging and Calendar Functions Share and Integrate applications Outline and use Web Integration Worksheet Formatting Application Integration ClipArt and WordArt Charts & Diagrams Query Data



Data Access Internet Explorer Advanced Queries Enhance Forms Group Documents Advanced calculation

MEDICAL BILLING & CODING ACQUIRE THE SKILLS REQUIRED TO PERFORM MEDICAL BILLING & CODING FUNCTIONS Medical Billing and Coding skills are important to individuals interested in the area of medical records and health information management. The healthcare industry which includes hospitals, physicians’ offices, clinics, nursing homes, home health agencies, HMO’s and government agencies, all utilize individuals who perform functions that require this knowledge. This program develops skills in medical office procedures, anatomy and terminology, health insurance processing, billing and coding, as well as customer service and office skills.

THE MEDICAL BILLING & CODING PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO: Understand Medical Terminology Manage Patient Records Maintain Appointment Schedules Draft Medical Correspondence Utilize Computerized Medical Billing Software  Understand Diagnostic & Procedural Coding  Submit Claims




Backup and Restore Data Report patient conditions Process Medicaid claims Conduct Reimbursement Follow-up Process patient billing Manage patient scheduling Determine eligibility Review Medical Plans


Medicare & Medicaid  NCICS Policies Universal Claim Forms ICD-9 and CPT- 4 Understanding & Identifying Fraud Medical Terminology & Definitions Electronic Remittance Advice (ERA) Claim Monitoring & Follow up Participation Contracts & Fee-for-Service Claim Management  Medicare, Medigap & Supplementary Insurance



BUSINESS COMMUNICATIONS ACQUIRE SUCCESSFUL COMMUNICATION SKILLS & IMPROVE EFFECTIVENESS IN ACHIEVING PERSONAL & PROFESSIONAL GOALS This program gives students an overview of verbal and written communications in both the business and non-business environments. Students will learn about typical barriers to effective communication and guidelines for overcoming them. The program addresses areas such as, Business Etiquette, Advanced Interpersonal Communications, Grammar, Telephone Skills, E-mail Etiquette, Business Writing, and Effective Presentations.

THE BUSINESS COMMUNICATIONS PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Deliver Effective Business Presentations using various types of Media  Write Proposals  Compose Online Correspondence  Improve grammar  Manage difficult telephone calls

 Create Audience-Centered Messages  Communicate Effectively  Organize a Persuasive Presentation  Handle Human Resource Issues  Write Effectively in the Business Environment  Motivate Employees

TOPICS INCLUDE:   Managing, Planning, & Conducting Group Communications  Listening to Communicate  Improving Writing Skills  Intercultural Communication  Business Etiquette  Communicating with Clients & Vendors


CORPORATE LEADERSHIP LEADERSHIP SKILLS ARE REQUIRED TO SUCCESSFULLY ACHIEVE PERSONAL & PROFESSIONAL GOALS This program addresses the key components of effective leadership. It provides students with a variety of skill building activities to enable them to acquire leadership effectiveness. The program covers areas such as the delegation process in achieving organizational success. Students also identify ways to develop collaborative goals. The program provides students an overview of organizational leadership and its role in guiding toward vision fulfillment.


Solve Business Problems Make Strategic Decisions and see them Effectively Completed Set Goals Delegate Tasks and Responsibilities Successfully Plan Projects and Tasks Recognize the importance of delegation Recognize the benefits of developing an effective team Identify strategies for leaders Apply principles of personal accountability


Recognizing a Leader Leading by Enabling Communication & Leadership Leadership and Change Leading from the Front Line Challenges of the 21st Century Energizing & Empowering Employees Business Execution Dynamics of Leadership


CORPORATE TEAM BUILDING ACQUIRE EFFECTIVE TEAM BUILDING SKILLS NECESSARY TO BE A PRODUCTIVE TEAM LEADER In this program, students will learn the concepts behind effective team membership and effective team leadership. Through the program, students will adjust their leadership abilities to meet the needs of a diverse collection of individuals. Students will also learn how to identify, clarify, and address team conflict and apply methods for conflict resolution. Students will also learn the opportunities and challenges associated with participating in virtual teams.

THE CORPORATE TEAM BUILDING PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Use technology to communicate  Build Team Support  Overcome obstacles to Virtual Teaming  Motivate team members  Communicate effectively within the team  Work in a Diverse Team

 Lead a Team  Manage a Team  Deal with Team Conflict  Project Manage within the Team  Manage a Variety of Different Teams  Manage a Virtual Team  Motivate Team Members  Understand conflict resolution styles  Make decisions in virtual teams

TOPICS INCLUDE:  Goal Setting  Team Fundamentals  Team Meetings  Motivating Teams  Communication & Conflict  Virtual Teams  Decision Making within the Team  Success Strategies  Reward/Recognition Programs


FINANCIAL MANAGEMENT AND ACCOUNTING LEARN FUNDAMENTAL SKILLS & CONCEPTS COMMONLY USED IN FINANCIAL SERVICES AND ACCOUNTING In this program, students are taught basic accounting concepts and terms. They learn how to understand universal accounting tools, such as the general journal, general ledger, and trial balance, to ensure an organization follows sound accounting practices. The program details the purpose and use of each of four financial statements: the income statement, the balance sheet, the cash flow statement, and the statement of stockholders' equity, and practice preparing and interpreting each of these tools.

THE FINANCIAL MANGEMENT & ACCOUNTING PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Understand Variances, Forecasts, and Action plans  Create & Maintain a successful Budget  Assess Individual Investments & Portfolio Investments  Use Universal Accounting Tools  Work with Cash Flow  Monitor Performance

Effectively utilize Microsoft Excel Manage Assets Manage Liabilities Calculate Interest Rates & Payments on an Amortization Table  Understand & Analyze Financial Statements  Prepare a bank reconciliation  Generate Annual Reports    


Accounting Concepts & Terms Inventory and Depreciation Liquidity, Activity & Leverage Ratios Budgeting Cash Flow and Performance Financial Statements Ratio Analysis Understanding Risk


HUMAN RESOURCES MANAGEMENT This program is designed to provide students with the knowledge of the key components of a human resources department and the associated key skills required in that capacity. The program content includes the conceptual framework for recruitment, retention, and termination of employees and the associated governing laws. Students participate in simulation exercises to validate knowledge and skills. THE HUMAN RESOURCES MANAGEMENT PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:          

Interview, Research, and Evaluate Candidates Analyze Workplace Strengths, Weaknesses, Opportunities, and Threats Identify ways Employment Laws impact Recruitment Identify aspects of the Work Environment that affect Employee Retention Set up and Conduct Exit interviews Use effective Analysis Tools, Compile Information for Analysis, and Follow Up on Problems Monitor and Guide Employees' Performance Conduct lawful terminations Motivate Employees Ensure compliance with application labor laws

TOPICS INCLUDE: Resume Analysis The Pre-Employment Process Immigration Law Considerations Employment Laws Internet Recruitment Employee Retention 360-Degree Feedback The Diverse Workplace Employee Performance Evaluations  ADA, EEOC, FLSA & FMLA legislation         


PROJECT MANAGEMENT ACQUIRE THE SKILLS NECESSARY TO EFFECTIVELY MANAGE PROJECTS This program provides students with the information required to manage projects effectively. Project scheduling and budgeting are covered and students learn to initiate and plan projects. The program takes a comprehensive look at the five project management process groups. It also details the steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project.


Lead and Manage a Team Identify Project Scope, Participants, & Goals Manage Time Constraints Initiate and plan a project Identify and best use Resources Manage IT Projects Staff a project



Schedule Development Project Integration Activities Negotiating Contracts PERT Estimates IT Projects R&D Projects Measuring project performance The Project Life Cycle Project Team leadership Managing Decision Making


Effectively Communicate with Team Members Assign Resources Assess activity duration Monitor & control risk Understand project reporting Plan procurement Estimate Costs

ULTIMATE SALES SKILLS ACQUIRE THE SKILLS NECESSARY TO BE EFFECTIVE AND PRODUCTIVE IN ANY SALES ENVIRONMENT The Ultimate Sales Skills program is designed to enhance sales abilities and expertise. The program focuses on fundamental sales and management skills, including sales strategies, professional selling over the phone, working with staff to correct performance problems, coaching, and overall sales management. Learn skills to directly increase and optimize the opportunity to reach your sales mission. Improve your ability to motivate your team, improve performance, forecast sales revenue, conduct sales meetings, build team unity, and ensure effective performance.


 Complete a SWOT Matrix  Learn Professional Telesales Techniques  Effectively Manage a Team  Improve Sales Performance  Mange Sales Territories

Connect with Clients Anticipate Objections Respond to Objections Create a Sales Presentation Provide Effective Coaching Build a Sales Network Demonstrate honesty, reliability, & competence.


Sales Networks Decision-making Practices Interpersonal & Leadership Skills Overcoming Objections Product Demonstrations The Six-Step Sales Process Sales Forecasts


SMART HOME TECHNOLOGY ACQUIRE SKILLS IN THE FAST GROWING INDUSTRY OF HOME AUTOMATION SERVICES This program explores the design approach, working principles, processes, and standards that apply to the Home Technology industry. The program equips students with skills essential for building long-term customer relationships, creating better sales opportunities, and providing efficient customer service. THE SMART HOME TECHNOLOGY PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Use Industry Information to Better Qualify Sales Prospects for HTI Products, Systems, and Services  Use Effective Oral, Written, and Non-Verbal Communication Skills  Build Customer Relationships  Understand New Technologies  Demonstrate knowledge of the HTI field  Recommend Customized Solutions


HTI Industry Products, Systems & Services Centralized control/distributed Access architectures IHN & Subsystems of an IHN Industry Participants HTI Terms and Acronyms Industrial Automation Solutions Wireless Protocol Specifications Advanced & Emerging Technologies M2M Concept & wireless telemetery Zigbee IEEE 802.15 Protocol


DIGITAL TECHNOLOGY INTEGRATION ACQUIRE SKILLS IN THE FAST GROWING FIELD OF SMART HOME TECHNOLOGY AND INTEGRATION The program will address the core competencies required to install, integrate, and troubleshoot interconnected home subsystems, including entertainment, telecommunications, lighting, HVAC, water management, security, and access control systems. The program explores the design approach, working principles, processes, and standards that apply to the Home Technology industry. THE DIGITAL TECHNOLOGY INTEGRATION PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:         

Design, Implement, and Maintain a Home Network Implement Distributed Audio and Video Systems in a Residential Location Design, Install, and Configure Home Telecommunications Effectively Manage Lighting, Heating, Ventilation, and Air-Conditioning in a Residential Location Plan, Design, and Install Home Security and Control Systems Install a KSU Telephone System Troubleshoot Telecommunications Systems Discuss evolving technologies in the HTI industry


HTI Products, Systems, & Services Audio-Video Systems Telecommunications & Security Systems HVAC Systems, Standards, & Regulations Ohm’s Law and its Applications NFPA and OSHA Regulations


HELP DESK ACQUIRE OR UPGRADE SKILLS REQUIRED TO SUPPORT COMPUTER USERS The Help Desk program provides students with the skills necessary to manage and maintain computer systems and to be proficient in the use of applications. Students will learn how to install, configure, and upgrade computer systems; how to diagnose and troubleshoot hardware and software, perform preventive maintenance, and basic networking.

THE HELP DESK PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Provide support via telephone & Internet  Customize Windows  Manage systems  Query Data  Install, Start-up & Boot Problems  Understand Wireless Connectivity  Manage the OS  Understand Web Browsers  Edit & Distribute Documents

 Diagnose and Troubleshoot Hardware  Install and Configure Microsoft Office  Support users in Microsoft Office applications  Manage Files and Device Drivers  Install and Upgrade Devices  Work with a variety of software applications  Configure Network Components


Devices & System Components Printers, Networks, & Protocols Operating System Technologies Networking Essentials Protocols and Standards Troubleshooting Applications


COMPUTER SUPPORT TECHNOLOGY ACQUIRE OR UPGRADE SKILLS REQUIRED TO SUPPORT COMPUTER TECHNOLOGY Computers have become an integral part of everyday life at home, work, school, and nearly everywhere else! Learn the skills required to provide day-to-day administration, maintenance, and support of computer systems and networks.


Support and Troubleshoot Applications utilizing Windows Operating systems Diagnose and Troubleshoot Hardware Install and Configure Microsoft Office Support Windows Workstation and Windows XP Understand Network Implementation and Network Support Manage, Maintain, and Troubleshoot a Network


Devices & System Components Printers, Networks, & Protocols Operating System Technologies Networking Technologies & Implementation Media & Topologies Troubleshooting Applications Managing Application Security Resolving Installation Issues Tools to troubleshoot TCP/IP issues


SYSTEMS ADMINISTRATION MANAGE USERS, COMPUTERS, & GROUPS IN A NETWORKED ENVIRONMENT In this program, students will acquire skills in the areas of management and support of client and server side operating systems, server management, network management, and workstation management. Students will also learn about system security issues.


Support the Deployment of Microsoft Windows XP Professional Manage Users, Computers, and Groups in a Windows Server 2003 Network Configure, Manage, and Monitor DHCP Understand and Manage Communication and Infrastructure Security Manage a Web Server Utilize Methods for Disaster Recovery Maintain FTP Security

TOPICS INCLUDE:            

Server Administration File Compression & Encryption VPN Connections DNS Management Remote Desktop Connections Back-ups & Data Restoration Recover from Server Failure System Optimization Physical Replication Models Software Installation Code and Password Attacks Firewalls & Network Devices


SYSTEMS DESIGN ACQUIRE SKILLS IN SYSTEMS DESIGN, MANAGEMENT, & ADMINISTRATION Students will learn about planning networking systems, system security, planning directory structures, installation and configuration of operating systems on servers and workstations, and support of the entire structure.

THE SYSTEMS DESIGN PROGRAM PROVIDES STUDENTS WITH THE SKILLS NECESSARY TO:  Plan and Design Network Infrastructure  Maintain data integrity  Work with DNS Servers  Understand Global Catalog Servers  Manage & Configure Software Deployment

 Configure IP Addressing  Maintain and Manipulate Existing Servers  Analyze organizational requirements  Plan and Implement Network Security

 Server Administration TOPICS INCLUDE:        

Software Deployment Load Balancing LAN Authentication Zone Transfer & Replication Catalog & Domain Controller Placement Active and Passive Attacks RIS Security Strategies PKI Encryption Methods

19 866.291.1798

08-31-10 Military_Booklet_V20[1]  

Smart Home Technology Pg. 14 Systems Administration Pg. 18 Business Communications Pg. 7 Instructional Resources Pg. 3 Corporate Team Buildi...

08-31-10 Military_Booklet_V20[1]  

Smart Home Technology Pg. 14 Systems Administration Pg. 18 Business Communications Pg. 7 Instructional Resources Pg. 3 Corporate Team Buildi...