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Success Story

Cap Gemini Ernst & Young (CGE&Y) UK & Ireland saves £1.5 million with HP managed print solution.

“This was one of the most efficient implementations of a major project that I have been involved with.” Andrew Roberts, senior manager, Cap Gemini Ernst & Young UK plc

Cap Gemini Ernst & Young (CGE&Y) UK & Ireland saves £1.5 million with HP Managed Office Services for Imaging and Printing. Cap Gemini Ernst & Young Group is one of world’s largest management and IT consultancies, employing in excess of 50,000 people in more than 30 countries. It has global revenues exceeding a7 billion. Cap Gemini Ernst & Young helps businesses around the world implement growth strategies and make best use of technology but when it scrutinised its own UK operation, it found that action was needed much closer to home. With 936 printers of 18 different types (many up to nine years old) spread over 15 offices and a printer/person ratio of 1:3, its print environment needed to be rationalised and for that, CGE&Y chose HP. Better understanding “We wanted to provide the same service with fewer devices offering better performance,” said Andrew Roberts, senior manager at CGE&Y UK plc, who was tasked with procuring a new solution. “We also wanted to learn more about the printing environment we had and, in particular, the cost of ownership.

Customer at a glance industry sector: Management and IT consultancy name: Cap Gemini Ernst & Young headquarters: Woking (UK) Paris (Global)) telephone: +44 (0) 1483 764764 number of employees: 6000 URL: www.CGE&

Technology highlights Services • Managed Offices Services for Imaging and Printing • Consulting & audit • Fleet design

“We had discussions with various vendors including HP. We chose HP because of the level of detail included in its services proposal and the range of quality devices it could offer.” Managed solution As a result of an output fleet rationalisation, CGE&Y replaced 700 old printers with 498 new machines giving it a far more efficient 1:10 printer/person ratio. The equipment is provided under a three year managed print contract with CGE&Y paying a fixed amount for a total endto-end print solution. “The beauty of managed print is that we are able to provide a brand new, state of the art printing fleet to our offices with no capital investment,” added Roberts. “Plus, we can print on average 40 per cent more copies with the original HP toner cartridges which we now buy at only a fraction more than we used to pay for recycled cartridges.” Big savings The managed solution has also given CGE&Y a clearer visibility of its print fleet and a better understanding of what it costs. The reliability and efficiency of the HP printers has also allowed to increase productivity, reduce downtime and reduce the number of helpdesk calls received.

• Implementation services • Management services (hardware maintenance & support, supplies automatic replenishment & management, remote account management, HP reporting services)

Hardware • 148 x HP LaserJet 4200dtn • 132 x HP LaserJet 3200m • 131 x HP LaserJet 2300dtn • 27 x color LaserJet 4600dtn • 19 x HP Business Inkjet 2280tn • 13 x HP LaserJet 9000 multifunction printer • 9 x HP LaserJet 1300n • 9 x HP LaserJet 8150dn with 2000 sheet input tray and five bin mailbox with stapler • 7 x color LaserJet 5500dtn • 1 x HP LaserJet 1200n • 1 x HP LaserJet 2200dtn • 1 x color Inkjet cp1700

This has revealed big savings with CGE&Y forecasting a £1.5 million (a2.14 million), or 33 per cent drop in the total cost of ownership over three years.

“We were impressed by the thoroughness of HP in preparing our account for managed print,” said Roberts. “I would say that this was one of the most efficient implementations of a major project that I have been involved with. We will not hesitate to work with HP to offer solutions to our clients that include the HP Managed Office Services for Imaging and Printing in future.”




• Leading international consultants Cap Gemini Ernst & Young (CGE&Y) found that the print environment in its 15 UK office had become cumbersome, inefficient and expensive.

• CGE&Y called in HP to perform a total rationalisation of the print environment.

• CGE&Y forecasts savings of £1.5 million over three years.

• It needed to cut the number of printers, improve performance and get a better understanding of costs.

• The number and different models of printer were drastically reduced. • A managed print solution was introduced.

For more information on how working with HP can benefit you, please contact your local HP sales representative or reseller, or visit © 2003 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Publication Number: 5982-0957 Written: December 2003

• It has provided staff with a state-ofthe-art print environment with no capital outlay. • Productivity has increased with a reduction in downtime and help desk calls.


Cap Gemini Ernst & Young (CGE&Y) UK & Ireland saves £1.5 million with HP Managed Office Services for Imaging and Printing. Cap Gemini Ernst...

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