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The MPP Global Culture Code

Welcome to MPP Global

How It All Started

Culture & People

Our Values

Workspace & BeneďŹ ts

What Our People Say

Developing Careers


WE TAKE OWNERSHIP

“ A pioneer of the Manchester office! Completing tickets non-stop with ease and producing quality code. ” Patrick McHugh, Software Development, Manchester. Joined 2017.

Welcome to MPP Global CLIENT-FIRST And this is our pledge to you; we will invest in the infrastructure, training and office environment to enable you to excel in every way. By providing a winning environment we will produce a team of winners and evolve the next generation of leaders who will continue to take MPP Global to the next level. We are only as good as the people who work here and we hope you ‘buy-in’ to our ethos, our culture, and help lead the company to greatness for the years ahead.

It’s you that makes MPP Global the company and family that it is. It’s also your passion, your expertise and your commitment that makes our company a great one. When you go the extra mile to ensure a client is happy or when you pull out all the stops to deploy a new feature and meet a deadline, you are directly contributing to the ongoing success and growth of the company. To encourage this mind-set and to attract and retain the best talent available, it is our job to make sure working for MPP Global is the most rewarding and exciting role you will have in your career at one of the best places to work in the country.

TEAM PLAYER Chris Cheney l Johnson

One thing is for sure, the ride is going to be one heck of an exciting one!

Co-Founder & CTO

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Pau

Co-Founder & CEO


How It All Started

healthcare, insurance, banking, sports, media - and even theme parks!

The founders of MPP Global, Chris Cheney and Paul Johnson, first met in 1991 whilst studying for a degree in Mechanical Engineering at The University of Salford. In 2000, they had their first brainwave soon after the emergence of mobile phones and the pair launched a mobile lifestyle service called MyPocketPal, a portal comprising an assortment of apps you see on any smartphone today. Turn MyPocketPal into an acronym and you will see where our company name originates!

In 2009, we signed our first contract with Sky, the UK’s most successful Pay-TV broadcaster, and MPP Global rapidly evolved from a web and mobile digital agency to one which provided mission-critical, enterprise-grade SaaS solutions. Consequently, our company DNA shifted to a philosophy of putting the client first as we maintained exacting SLA standards. Our ethos has evolved over the years but putting clients first is still central to our core values to this very day.

The business was very entrepreneurial in the early days, and with drive, determination and ambition we soon had clients using our mobile marketing services in diverse sectors such as

CLIENT-FIRST INNOVATION TEAM PLAYER Castle Irwell Student Village - December 1993

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Culture & People Culture noun | cul·ture | \’k l-ch r\ the set of shared attitudes, values, goals, and practices that characterises an institution or organisation.

The MPP Global Culture Code is the set of beliefs, core values and principles on which our great company is built. It gives what we do meaning. A strong culture code enables formidable leadership, effective team working and creates a great place to work. Our Culture Code is the operating system that powers the company. Our people are the lifeblood of MPP Global. Our team are enthusiastic, highly intelligent and leaders in their field. They drive the company forward and are the bedrock of its success. All of us work collectively towards the same company mission:

“ To deliver the world’s smartest subscription & billing platform to

identify, acquire and retain the customers of media, retail and consumer service companies worldwide. ”

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Our Values All employees at MPP Global share the same values, ones which are demonstrated every day to guide our business activities. These are PASSION, CLIENT-FIRST, INNOVATION, TEAM PLAYER. Here are the qualities that make up those values and some of the things our team have said about each other that demonstrate them.

“ A pioneer of the Manchester office! Completing tickets non-stop with ease and producing quality code. ” Patrick McHugh, Software Development, Manchester. Joined 2017.

Passion

“ Endless travelling over the last several weeks and still managing to help everyone and stay on top of his work. True MPP Global dedication. ” Julian Morelis, Commercial, Birchwood. Joined 2014.

WE TAKE OWNERSHIP

WE INSPIRE OTHERS WITH OUR AMBITION TO BE THE BEST

Client-First

“ Amazing Client dedication and always on hand to provide a helpful and effective answer. ” Craig Shields, Project Management, Birchwood. Joined 2017.

WE BUILD TRUST

“ For jumping in last minute, giving up his weekend & helping the APAC region with go-live of their first client. ”

WE HAVE OBSESSIVE EMPATHY WITH OUR CUSTOMERS

Chris Jones, Implementation. Birchwood. Joined 2014.

“ Able to book good meetings in an industry that

Innovation

is notorious for its gatekeepers. Running demos & getting to grips with eSuite super quick. Keep it up! ” Natalie Eastwood, Commercial, Birchwood. Joined 2017.

WE COACH, WE LEARN, WE LEAD

“ His determination in the deployment & implementation of new client skins, and his ability to think out of the box. ” Callum Green, Infrastructure, Birchwood. Joined 2017.

WE STRIVE FOR CONTINUOUS IMPROVEMENT

“ The

Team Player

real MVP! From closing deals to being Team America's tech resource & MPP Global historian. ” Scott O’Neill, Client Experience, New York. Joined 2003.

“ For being the best mentor and when needed always there to help. ” Peter Spilsbury, Software Development, Birchwood. Joined 2011.

WE ARE UNITED IN A COMMON GOAL WE SHARE, WE ARE OPEN, WE ARE HONEST

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TEAM PLAYER >

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What Our People Say Josh Fogg, Product Owner, Birchwood. Joined 2012.

“ The people who work at MPP Global look out for one another, will always try to help and nurture newer members of the business. ” Darren Whyte, General Manager, MENA. Joined 2017.

“ MPP Global is a fantastic company to work for in the high-tech industry. With a strong entrepreneurial spirit, they are always seeking new innovation and best practice. ” Patrick McHugh, Software Development, Manchester. Joined 2017.

“ MPP Global is a great place to work as they respect my input and encourage innovation. You’ll find that the culture here encourages teams to excel both professionally and personally. ” James Vallance, Marketing, Birchwood. Joined 2013.

“ It's fast-paced, hard-work and challenging and I haven't stopped learning since I've been here, both in terms of marketing and technology. ” Phil Moss, Product Owner, Birchwood. Joined 2018.

“ The goal is to be world class; to offer the world’s smartest billing platform. This breeds a positive, driven atmosphere where innovation is encouraged. ”

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Developing Careers

It’s the talent and passion of our people that drive us forward. Our focus is to provide opportunities for our team to thrive as we continue to grow; it’s important to us to help you develop your career as MPP Global continues on its journey of growth. Through the years, we have many stories of our people who have flourished, starting as graduates to becoming some of the most pivotal people in our company. Here are some examples… Josh Adams, Software Development, Birchwood. Joined 2017.

“ My role was Software Developer and I joined at the end of February 2017. They’ve given me a lot of opportunities to prove myself and expand my knowledge. They’ve allowed me to take on tougher challenges as I’ve progressed, which really helps you learn and improve.

The best part of working here is the people you get to interact with. Everyone has the same vision and goal and is easy to get on with, and they’re always willing to take the time out of their day to help you. It’s an important thing about where you work to enjoy being with the people you work with.

CLIENT-FIRST

One of the more recent things was they allowed me to go out and be on site with a client, Specsavers, for three weeks, which has helped me become more successful as an employee. Taking on that responsibility and potential risk lets you learn more and prove yourself. It was interesting working at the client, and I learned a lot from it, learning about their integration and how they actually interacted with what we built. I’d always approached things from the client side, but seeing it from their perspective directly helped me appreciate it a bit more.

INNOVATION

You don’t learn unless you’re allowed to, so experiences like going down to a client and learning things on the job by doing things outside of your comfort zone help you progress. So in that sense, MPP Global has really helped me develop. ”

TEAM PLAYER >

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Developing Careers

Scott O’Neill, Business Development Manager to Head of Client Experience, New York. Joined 2003.

“ There were about six of us when I started back in 2003 as Business Development Manager. It went down to four people after a while, so it was pretty small. We were based in Didsbury near Manchester at the time. I’d moved from being a Business Development Manager to a VP and then got asked to move to the USA and start the office here, which I did, so I was involved in setting this office up while working as a Head Of Sales role. And now I’m Head of Client Experience for the US and my level of responsibility has grown hugely. Setting up the US office was a big leap for the organisation, a leap into the unknown, so as a business we took a calculated risk to come into this market and we had to be dynamic and entrepreneurial to get it done. They’ve provided the necessary support and infrastructure and guidance from senior management. We’re pivoting to become a client-first organisation and client experience is the number one central point, so it’s a very important role. I feel that building out the CS/CX team here in the US is a very important thing to do.

The people who work for MPP Global are a really great group to work with. Most people go above and beyond to help out and help my team here be successful. That’s the number one thing about MPP Global; the team, the people around you. The company has changed tremendously, we’ve grown exponentially since I started and it makes me feel proud to be part of something that has grown to this extent and I’m very happy to see the business doing so well. ”

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Developing Careers

Jason Stronstad, Quality Analyst to Product Owner, Birchwood. Joined 2013.

“ When I had my interview, I knew somebody who worked here and met up with them and they mentioned an opportunity. I’d come out of university after getting my Masters and was struggling to find work. Everybody wanted at least two years’ experience for even junior roles that I went for, so I was starting to lose hope, I was about a week away from going back into retail. I gave my CV in for this role here and didn’t really expect any different, but two weeks later I was sat across the table from Chris Cheney. One of the things he said was ‘You don’t have any experience, so why should we hire you?’ and my response was ‘How am I ever going to get experience if no-one will hire me?’. He sat there for a moment and said ‘I like that answer’ and a week later I got offered the job, and a week after that I started work. Having felt like I wasn’t going to get anywhere, MPP Global gave me a chance and I’m not the only person this has happened to. After a couple of years of being a QA, I decided I wanted something more and sat down with Chris Cheney to talk about progression in my career. He suggested Product Owner and I’ve been doing that for two years now. It’s a lot of fun, a lot of pressure but it’s nothing I can’t handle and I enjoy the responsibility, having gone from a relatively junior QA to being a Product Owner of one of the core modules of eSuite.

MPP Global are willing to give people who don’t have the experience a shot and that not only makes some of the best employees but it also makes them loyal because MPP Global will always be the company that gave them their chance. That’s one of the main reasons I’m still here five and a half years later because they gave me that shot and they continue to do so. They didn’t have to make me a Product Owner, they could have hired out, but they saw I had the potential and were willing to give me the chance and let me prove that I’m worth it. I think that’s one of the best things about MPP Global. ”

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www.mppglobal.com

MPP Global Culture Code  

The MPP Global Culture Code is the set of beliefs, core values and principles on which our great company is built. It gives what we do meani...

MPP Global Culture Code  

The MPP Global Culture Code is the set of beliefs, core values and principles on which our great company is built. It gives what we do meani...

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