PUBLIC TRANSPORT ALLEVIATES CONGESTION by Aisyah Mahzan
Remapping of routes could determine the change in travelling time to become more efficient and with a bigger catchment of travellers, these indirectly reduces the number of vehicles into the city. More implementations of pedestrian walkways and cycle paths could ensure that more people are being more environmentally savvy which automatically reduces congestions in and around the city. Indirectly it also promotes healthier living lifestyle for the urban dwellers. (continued next page)
Figure 1: Population vs Registered Vehicles in Malaysia (2000 - 2012)
30 25 20 15 10
However, as the number of vehicles on the road continues to increase and traffic worsens; countries are looking for other alternatives to curb this matter.
The integration of planning and transport does not necessarily mean that the existing public transportations are to be completely replaced. The existing public transportations needs to be maintained or enhanced by means of remapping the routes and improving the facilities provided as the transportation network is important.
Population/Registered Vehicles (million)
Some countries have adopted certain measures to curb this alarming problem by only allowing certain types or numbered vehicles to drive into the city on particular days. To a certain extent, this measure has decreased the number of vehicles significantly as seen in London, Stockholm and Singapore.
Integration between planning and transport can help not only to beautify the landscape but also save Mother Nature by restricting the number of vehicles entering the city.
Unique solutions through movement and urban amenity that become more and more apparent are needed. Providing new highways to ease the traffic congestion can no longer be applicable without considering the impact on surrounding communities and public transportation services.
Green public transportation comes in many forms for example trams, natural gas-powered buses, trains and bicycles. These green transportations usually run on clean technology which are expected to increase significantly in the future. Light rails such as trams, trains and LRTs are all running on electricity. Even the source of electricity is gradually changing from the usage of coals and oil-fired power plants to cleaner sources such as the wind, solar and hydro powered plants.
This can also be seen through the statistics whereby the number of registered vehicles increases rapidly every year against the population growth in Malaysia. As of 2012, the ratio between the number of registered vehicles and the population growth is one car to 1.4 persons compared with ten years ago which stood at one car to two persons in 2002.
One way of overcoming this is by enhancing the current public transport system and implementing a greener public transportation system.
As Malaysia grows rapidly to become one of the megacities in South East Asia, one of the major concerns is traffic congestions and lack of accessibility. As a city expands, accessibility becomes an issue. Travelling a short distance that usually takes a few minutes can turn into hours especially during peak hours as seen in Manila or Jakarta. Countless hours and billion dollarsâ€™ worth of fuel are wasted in traffic every day.
Heavy Traffic in Jakarta
Registered Vehicles Source: Malaysian Institute of Road Safety Research
3 of the project has started recently in February.
(from previous page) Malaysia, a rapidly growing nation with an expected population of 10 million living in Greater Kuala Lumpur by 2020 could benefit from a more environmentally friendly transportation system. Initiatives to reduce traffic congestions within the cities in Malaysia are slowly being implemented. Initiatives like the extension of the light rail transit system (LRT) lines and the establishment of mass rapid transit system (MRT) line one which runs from Sungai Buloh to Kajang. MRT line 2 (Sungai Buloh – Serdang – Putrajaya) & 3 (circle line) are currently still in the planning stages. These MRT lines are planned to be built by 2020. The MRT and extended LRT lines are expected to connect major towns within Greater Kuala Lumpur with the city centre. Thus, this reduces the number of
Tram system in Melbourne, Australia
Tram infrastructure enables easier movements and orientations within the city.
dependency on private transportations. Other cities in Malaysia have also started to incorporate this initiative with Malacca being the first to follow suit. Malacca plans to implement a tram system operating on liquefied natural gas (NGV) which will cover 11 of the 14 tourist attraction spots in Malacca starting from the Ayer Keroh toll plaza to Malacca’s heritage zone in the heart of the city. This will automatically decrease the traffic congestions in and around Malacca especially during the weekends and school holidays. The implementation
The new tram system will incorporate new tram stops that could also act as a focal point to the heritage sites. These trams have infrastructure that enables easier movements and orientations within the city which are more predictable and stable unlike bus routes into the city. Indirectly it helps the urban dwellers to familiarise and have a clearer image of the structure of the city. It also enhances the surrounding communal space. Tram stops are usually a focal point within a city as local shops and cafes cluster or where urban dwellers meet on their way to work socialise. This has been practised over the years in the United Kingdom as part of their regeneration programme and it defines the European urbanism. The concept of this urbanism can be implemented in Malaysia but with a Malaysian twist. Trams are a more sociable space in a way buses can never be due to the arrangement of the seats and standing spaces which encourages conversations between the passengers. By introducing the tram system, it will create a friendlier environment and more walkable streets. With more people taking the initiative to walk instead of drive, this encourages more people to use public transportation. Reconfiguring the public transportation system will effectively restructure the city and provide a new network of communal public spaces and pedestrian friendly city centre which will promote a more vibrant and liveable city which the urban dwellers can be proud to call their home.
Bordeaux Tramway in France
AN AUSTRALIAN PERSPECTIVE FOR A MALAYSIAN RETIREMENT VILLAGE by Malcolm Spence The purpose of retirement villages are to allow older residents who generally do not need significant support to be able to live independently. As a mature property asset class in many countries including the US, parts of Europe and Australia, retirement villages are a key part of the property portfolio held by many major property funds and listed property trusts. In this article, we briefly discuss aspects of the industry experience in Australia, and highlight issues relevant to the future of the retirement village industry in Malaysia. Demographics Statistics Malaysia shows that the country’s population will grow by 35% to 38.6 million people by 2040. Significantly, the proportion of the population aged over 65 will rise from 5.0% to 11.4%, meaning the total number of people aged 65 years plus will more than triple from 1.43 million in 2010 to 4.41 million in 2040. A rapidly ageing population in Malaysia raises many challenges and opportunities, including providing appropriate accommodation and care options for seniors. Retirement villages are potentially part of the mix - a proven and popular choice for independent living seniors in other countries. In Australia, approximately 5% of the population aged over 65 years live in retirement villages operated by a mix of not-for-profit, government and private sector organisations whereas in the United States, the proportion is 10%. If the Australian experience were to be replicated in Malaysia, there would be demand for more than 600 retirement
villages by 2040. From a demographic and potential demand perspective, trends are positive for the development of a robust retirement village industry in Malaysia. Housing Options for Independent Seniors In Asia, the model of elderly parents living with their grown-up children in extended families has long been the main solution to seniors housing. It provides security and certainty to elderly parents. However, as younger populations become better educated and more mobile in seeking employment opportunities, this model may not be applicable anymore.
Increasingly in Australia, aged care operators are developing facilities allowing people to ‘age in place’.
As care needs increase, people often need to relocate to other facilities. The transition and pathways to higher care in Australia is handled through a well developed network of public, private A market for different living arrangements and not-for-profit organisations. This for independent seniors will develop, and network needs continued government retirement villages are likely to be part of leadership and financial support. the solution. The experience in Australia is that retirement villages actually facilitate the continued active involvement of extended families with residents, with a wide range of facilities and programs aimed at encouraging visitation and contact with loved ones. Pathways to Higher Care As elderly citizens grow older, their need for care increases. Low level care includes basic assistance with some daily household activities and ensuring continued mobility. High level care can mean constant nursing attention in a hospital-like environment.
Increasingly in Australia, aged care operators are developing facilities allowing people to ‘age in place’. For example, seniors start by living independently in their own units in a retirement village setting. As care requirements increase, operators supply in-home services, up to and including continual nursing care, without requiring residents to relocate. In Malaysia, any retirement village model will need to fully appreciate, and cater for, the increasing care requirements of its ageing residents. (continued next page)
(from previous page) Experienced Operators The retirement village sector in Australia has been active for over 30 years and is now managed by experienced developers and operators who have learnt significant lessons and developed an expertise over this time. Initially, Malaysia will probably import development and operational expertise, although over time, skilled local operators will emerge. Residency Contractual Arrangements Three main types of contractual arrangements exist in the Australian retirement village market: • Loan-license /lease for life, where residents sell back to the operator on exit. Around 80% of units are occupied on this basis. A deferred management fee (DMF) is the main source of revenue under this model and involves the operator charging a proportion of the re-sale price of the unit. • Outright ownership of strata titled units by occupants or investors. • Simple rental agreements, the dominant structure in the US. None of these models may be the best for Malaysia – a home grown solution may be needed, taking into account cultural and other local factors. Affordability Occupants of privately run retirement villages in Australia need significant financial resources to move into a retirement village. Seniors often have to
The issue of affordability will have a key role in shaping the retirement village industry in Malaysia.
sell their family homes to fund the move. As such, the state of the local residential market can impact on the development and sales rate of retirement village units. Personal superannuation savings are a major source of funding, while social security pensions also contribute. The issue of affordability will have a key role in shaping the retirement village industry in Malaysia. Government Leadership The system of aged care in Australia (not just retirement villages) is regulated, managed and heavily subsidised by the government. This system has developed over a long period of time, and is still evolving. More importantly, any well developed Malaysian aged care system (including retirement villages) will need government leadership and continuing support to be successful. At a minimum, an appropriate regulatory environment will need to be established,
governing the establishment and operations of aged care facilities. In all likelihood, significant financial support will also be required. Conclusion Retirement villages will be established in Malaysia, in our view, partly because the demand for alternative seniors’ accommodation is inevitable. However, whether the retirement village ‘industry’ will ultimately comprise mainly small, independently operated facilities; or consist of large and well organised operators, remains to be seen. Ultimately, the shape of the industry will have unique Malaysian characteristics. In either case, the government has a key role in providing the environment to attract interest and investment from local and international sources. Now seems to be an excellent time to begin the discussion, and initiate some key projects. Many lessons can be learnt from Australia and other countries where aged care and the retirement village sectors are well developed. In our view, importing expertise from overseas will be a necessary and key ingredient in the initial stages of developing a Malaysian retirement village industry. This development path, of course, must be complemented with well informed local knowledge.
Malcolm Spence , Associate, Essential Economics Pty Ltd, Melbourne Essential Economics (EE) advises private sector and Government clients on urban and regional economics, market reviews & project feasibility. EE works across many property sectors including senior housing. Kindly visit EE’s website www.essentialeconomics.com for more information.
BILATERAL RELATIONS BETWEEN MALAYSIA & UK by Aisyah Mahzan For the last four years Ms. Molly Jagpal has been serving as the Executive Director of British Malaysian Chamber of Commerce (BMCC). Formed in 1963, British Malaysian Chamber of Commerce (BMCC) is a bilateral trade organisation with 350 leading business members. BMCC is a proud member of Britain in South East Asia (BiSEA) which is a grouping of British Chambers and Business Groups in the South East Asian region. Ms. Molly Jagpal holds a bachelor degree in International Business & Marketing from London Metropolitan University, professional diploma in marketing and a higher national diploma in press public relations & marketing. Property Quotient (PQ) interviewed her recently to gain an insight on foreign investors’ perspective on Malaysian real estate. PQ: Can you briefly tell us about the function of a chamber of commerce and its mission to help the growth of the Malaysian economy? MJ: A chamber of commerce is a very historic institution which dates back to the early 17th century and traditionally these groups were set up to help local traders. Fast forward to the 21st century and we find that chambers are now re-engineered business entities that help thrive and drive trade in a global playground During the financial crisis in 2009, the chamber started to realise the disconnection between what businesses want and the role of a modern chamber in serving business needs. We pride ourselves on having the ability to feel the pulse of members to ensure we remain
6 relevant. This is also the vision of our Chairman Dato’ Larry Gan. After 3 years of restructuring, BMCC is now the number one business networking chamber in Kuala Lumpur and everything we do is about connecting, facilitating and supporting businesses. BMCC is different from other chambers as we focus on engaging at the most senior level. Those 350 members, in turn, manage their own organisations equating to over 85,000 employees in Malaysia. The recent Battersea Power Station Project ground-breaking ceremony in London played an important role in planting the Malaysian flag in the hearts of minds of the British and the event marked the beginning of many fruitful bilateral opportunities between the two countries. We have a vital role in working with both Malaysia International Trade & Industry and UK Trade & Investment to create more opportunities for both Malaysia and the UK. We are also looking at key sectors such as retail, green technology/energy, education and Islamic finance. In October, the 9 th World Islamic Economic Forum will be held in London which will be the first time it is held outside Islamic countries. This is an outcome of collaboration between Malaysia’s Tun Musa Hitam, chairman of the World Islamic Economic Forum and His Excellency Simon Featherstone, British High Commissioner to Malaysia. Both Tun and HE are joint Patron’s of the BMCC. Tun Musa Hitam recently said “We staunchly believe that when people get together for business, they forget their political, religious and ideological differences because there is one compelling commonality that matters most before them – and that is the impetus to be peaceful and prosperous. This is what matters most.”. The forum will be held at Excel London on 29 – 31 October 2013, bearing the theme “Changing World, New Relationships” to encapsulate the emergence of new economic linkages between nations across borders, religions and cultures in a fast changing world. Strategic and high value events such as this, going to London will help to further profile Malaysia as a business powerhouse. The second agenda is to make sure that we engage British Malaysian companies to explore the many areas of opportunity
Ms Molly Jagpal Executive Director, British Malaysian Chamber of Commerce
and collaboration. The pool of “pure” British companies gets smaller and most successful breed of companies competing today are the ones that look outwardly, are flexible, adaptable and embrace business collaboration and look beyond their own shores. PQ: How does the British Malaysian Chamber of Commerce help investors to invest in Malaysia? MJ: The first thing is the work we do in public relations (PR). The neighbouring countries in the region are shouting louder and louder to promote their own countries. However, here in Malaysia, we take a different path and in this “beauty contest” of emerging and growing economies Malaysia is still evolving its brand, identity and cohesive investor offer. We say, “Look at what we have got, a great work force, cost effective nation, versatile, astute to business and educated English speaking population, a British legal system in place, so come and see what Malaysia has to offer.” At times it seems as though we in Malaysia are “soft selling” as the other countries are shouting very loud and this can lure investors and also deter them. Investors are shrewd and diligent, they do their homework so entities like the BMCC play a complimentary role and we see ourselves as partners on the ground that can offer real practical advice and match investors with businesses in Malaysia to get a real feel of what the business culture and opportunities are really like. We are being much more diplomatic on how we promote Malaysia
(continued next page)
SPOTLIGHT (from previous page) and the investors coming in will bring with them both knowledge and expertise and help further enhance Malaysia’s business ecosystem. The bespoke hand-held approach is a smart option for Malaysia and having a government that is supportive of investment into the country is important. We must keep listening to business so that we remain attractive to investors. The government is sending their ambassadors out and they are making the right kind of noise for Malaysia. However, the government cannot do the work alone; it needs the support of the chambers and partners to reinforce the message that Malaysia is open for business and highly competitive. We are currently in the middle of upgrading the BMCC, where we are building an extended office which will be equipped with basic foreign business touchdown services for potential investors be it SMEs or bigger companies coming to Malaysia where they can come and talk to us and use our facilities. We will continue to help sell Malaysia and all it has to offer and give examples on the companies that have been successfully doing it for decades. Ultimately, what persuades investors are the people who have had success in Malaysia. It’s important to expose and signpost investors to the right people that will play a role in informing investors of how it was done and manage their expectations. At the BMCC we have a wealth of knowledge sat on our Board and they very often volunteer their time to meet incoming investors. This is the beauty of the BMCC, we have the ability to remain impartial yet we can help navigate businesses in the right direction depending on their needs
7 and requirements. We do a lot of work together with the partners of BMCC so that investors know what they want when they come to Malaysia. PQ: During the recent Prime Minister visit to London, talks on enhancing the bilateral trade between Malaysia and UK were being discussed by both Prime Ministers. What is your opinion on this matter? MJ: Malaysia has been in a “Decade of Benign Neglect” by the UK for years. However, since the visit from UK’s Prime Minister, David Cameron a year ago, we are once again helping to mobilise businesses with the help of UKTI and The British High Commission to strengthen trade and the opportunities that can benefit both countries. We s ho uld le ve ra ge the a r e a s where Malaysia can offer high value opportunities. For example, in the Islamic business world; be it food, finance capital or Syariah compliance, Malaysia has the upper hand and the UK is watching and learning closely. It’s a huge opportunity for Malaysia. Malaysia is the second biggest investor in London after Qatar. These purchases contribute to large amount of investments driving London real estate. These have all happened in the last 24 months. Malaysia was chosen as one of the 22 key global markets by the UK that offers good bilateral relations and the most potential for growth between the two countries. The bilateral agreement between Malaysia and the UK was signed in June 2013 to enhance trade between both countries. PQ: As a closing statement, in your opinion, what do you foresee for Malaysia and UK bilateral relations in the near future?
MJ: BMCC is always an open door to help both UK and Malaysia in enriching and enhancing the bilateral relations between the two countries. We also hope to increase trade and investments in line with our objectives. Both governments have pledged to increase the amount of bilateral trade up to RM26 billion by 2016. It is lucrative for foreigners to come into Malaysia. However, certain criteria need to be imposed on a growing country like Malaysia, for example attracting people with specialised skills, people that will impart their skills to enhance the Malaysian economy and up-skilling Malaysians. It all comes back to the British management excellence to share and contribute to the economy. Malaysia needs to be smarter in tapping worldclass, highly qualified, niche, specialised talent that can contribute to a growing and emerging economy like Malaysia. For Malaysia to grow, the country needs to further attract more talent diversity and give them the freedom to contribute and move freely in this exciting nation. Opening the doors to foreign talent is a proven method of enhancing local talent through knowledge exchange. If Malaysia allows easier movements of people to come in and out of the country, foreign talent will leave an exciting footprint and Malaysian talent will continue the good work. It does not harm or affect jobs but instead it enriches the country. There is no need to fear, just learn and absorb the knowledge and add value to the country. Malaysia is changing and evolving rapidly and it is having to rethink the kind of deals and investments the country will benefit from and what kind of image that they want to present. The future is bright and we are proud to play our part. Visit www.bmcc.org.my for more information.
SARAWAK MALAYSIAâ€™S NEXT INDUSTRIAL STATE by Chang Ngee Hui While the Peninsular has traditionally been a focal for investment in Malaysia, Sarawak in Borneo is less well-known. With an area (12.4 million hectares) nearly as big as the peninsular (13.3 million hectares), Sarawak obviously has a huge investment potential. The recent implementation of the Sarawak Corridor of Renewable Energy or SCORE (launched in 2008) is now creating a new array of business opportunities which will require an enormous amount of investment to accomplish (RM334 billion planned for the twenty years to 2030). This can only mean that Sarawak, while creating opportunities for its people in Sarawak, will also have to get inputs from investors and talents from outside the state. The key to SCORE is the development of its total potential of 20,000 MW of hydropower. The Bakun Dam which has already been developed is only 2,400 MW. Murum which is now being developed is 944 MW. The development of the hydropower, in addition to oil and gas, means that Sarawak is a major energy producer. The important point is that, for the first time, Sarawak is now using its energy for the industrialization and development of its economy. As the hydropower is considered renewable and clean, it has a premium over fossil fuel which makes it attractive for global industries that want to reposition themselves in the long term in the new global economy with its centre in Asia. The ten priority industries being promoted are resource-based (fishery and aquaculture, livestock, palm oil, timber and tourism) non-resource based (marine engineering) and new (aluminium, steel, oil-based, glass).
The Bakun Hydroelectric Dam is located at Bakun in Sarawak.
There is a need for a combination of mega projects as an anchor for the hydro projects, as well as smaller projects which are spin-offs and downstream which can add even greater value to the economy. Already, five major projects (approved investment of RM11 billion) in the new industries are on the ground in the new Samalaju Industrial Park, which is located between the urban centres of Bintulu and Miri. A new industrial port is being built for these industries. New power and telecommunication lines are being pulled for them, together with new water supply and waste management as well as residential facilities. More projects will come in with new power supply. The total approved investment now is RM24 billion from 15 project proposals. SCORE has a significant impact on the rest of the economy. In the development of the hydropower projects, the resettlement of the affected people is an important part of the transformation of the rural economy. Housing is being upgraded, and more amenities are made accessible with emphasis on education and healthcare. A sustainable economy based on landbased economic activities will form the basis for growth and development in these rural communities. In other areas, new employment opportunities are being created for the youth,especially in the development of technical and semi-professional skills. New business opportunities are being created in major
urban centres particularly Kuching, Bintulu, Sibu and Miri where activities for the development of Samalaju are being coordinated. New activities will be created with the development of the halal hub and resource-based industries in Tanjung Manis and the development of R&D facilities and a new township in Mukah both by the coast from Sibu. The business opportunities in Sarawak are therefore significant in the coming years. The development of the energy sector in itself is a major economic activity which in the past has created the townships of Miri (oil) and Bintulu (gas). Hydropower will create the new townships of Samalaju, Sungei Asap, Murum, and Baram. With the industrial development, there will be enormous impact on the education sector especially the semi-professional and skills training, on top of the traditional professional education. SCORE also requires the development of an entirely new infrastructure for the emerging industrial sector, and this opens up a new set of activities. With the possibility that suitably qualified workers from the local workforce may be insufficient and therefore expatriates and foreign workers may have to be employed, the demand for commercial and residential facilities will be strong as the population rises faster than before. All these create business opportunities for investors from outside Sarawak. Chang Ngee Hui Economic Adviser of State Planning Unit, Sarawak
EFFORTS TO ATTRACT FOREIGN DIRECT INVESTMENT by Yarlini Kukan International competition to attract foreign direct investment (FDI) has intensified particularly after China joined the World Trade Organization (WTO). Petronas’ Sidek, said Malaysia was ranked 15th in world competitiveness and 12th in terms of ease of doing business, with a top-20 ranking for trading. While Malaysia has been doing well in attracting FDI, the country needs to boost its efforts to become a more aggressive competitor at the international platform.Tan Sri Sidek Hassan urged the corporate sector to start performing and competing at an international level. “It’s not about having the best Government when the corporate sector in Malaysia is just not up to par. It is your job to compete.” Separately, Bernama reported that former Prime Minister Tun Dr. Mahathir Mohamad said that implementation of goods and services tax should be done in stages. He also mentioned that the Malaysian Government should consider introducing economic benefits to Malaysian companies venturing overseas to further stimulate the private sector’s contribution to the economy. Each and every country across the globe is stepping forward to change the climate to attract more investment due to opening up of doors.
PLANS FOR COASTAL HIGHWAY TO PENGERANG by Yarlini Kukan Plans are in the pipeline to construct a new coastal highway along the east coast from Kota Bharu, Kelantan to Pengerang, Johor. “Although it is still in the preliminary stage, we will look into the project, as it would create economic spillover effects and open new growth centers along the east-coast areas,” Malaysian Highway Authority (LLM) director-general Datuk Ismail Md said. The sleepy, coastal constituency of Pengerang may well be on its way to becoming an O&G hub bigger than Kerteh in Terengganu. Ismail also mentioned plans to transform the Desaru area into a leading leisure and hospitality spot in the region which would require better connectivity and accessibility. “The present traffic volume and future estimated figure are the main factors that will determine whether it is viable to open a new highway in the country,” added Ismail. Meanwhile, State Public Works, Rural and Regional Development chairman Datuk Hasni Mohammad said Johor had set up a committee to study the safety aspects and conditions of roads, especially those leading to the O&G hubs in Pengerang and Tanjung Bin.
PRINCE COURT WORLD’S TOP MEDICAL TOURISM DESTINATION by YK Heng
A Malaysian hospital tops 2013 List of World’s Best Hospitals for Medical Tourists in the annual ranking by Medical Travel Quality Alliance. After reviews and evaluation, Prince Court Medical Center was chosen as the hospital that provides the best healthcare services and medical treatment to medical tourists. “Prince Court is already known as an outstanding medical facility. This award recognizes that it also pays the utmost attention to key non-clinical aspects of care that influence good outcomes and a successful medical travel journey for medical tourists.’ says Julie Munro, MTQUA president. Medical Travel Quality Assurance, an international independent organization established in 2009 to promote safety and quality in treatment as well as care for medical tourists. History of PCMC Prince Court Medical Centre is a 277bed private healthcare facility located in the heart of Kuala Lumpur, Malaysia. PCMC has operated seven years since its officially opening in the 2nd half of 2006. The hospital achieved their first Joint Commission International (JCI) accreditation back in December 2008. PCMC is fully owned by Malaysia’s national petroleum company, Petronas. What’s great about PCMC? Prince Court Medical Center is well known for its outstanding niche area and offers world-class treatment and care in most specialist areas which has attracted foreign patients to visit PCMC for treatment. The patient numbers have grown whereby foreigners form 30% of the patient population and another extra 5% are actual health travelers from overseas.
Malaysia Healthcare Travel Council CEO Dr Mary Wong Lai Lin congratulating Prince Court Medical Centre CEO Dr Chong Su Lin. In the picture is also interventional cardiologist Professor Dr David Cumberland of PCMC.
For travelers who wish to seek medicaltreatment in Malaysia, PCMC has an International Business Lounge that provides a full range of services from coordinating their arrival, pick up at airport to concierge, admission, language interpretation and doctor’s appointment services. The hospital also assists in extending the visa of patient when it is necessary. What is unique about the hospital is the inpatient facilities. All the inpatient rooms are single rooms as single rooms give privacy and helps to contain infection control. Other than that, Galleria, a topnotch restaurant has in-house chefs that works with dieticians to prepare specific diet-dependent foods and unique dietary preferences for patients by looking into calorie contents and nutrients. Prince Court prioritizes the patient safety in either physical falls or medication errors. Radio Frequency Identification devices (RFID) is incorporated to ensure infant security and safety; patient-tracking protocol is installed to identify inpatients who are at risk of falls – whether due to injury, disease or medications. Bar Coded Medication Administration (BCMA) is implemented to ensure that the correct medication is being given to the correct patient In efforts to enhance the exposure of public on health issues, PCMC holds public/patient forums, medical education and clinical workshops. The hospital offers several standard medical packages as part of efforts to encourage people to go for health screening to detect
Malaysia is well on its way to become a leader in Asia as a destination for medical tourism
Malaysia’s Medical Tourism According to Managing Director of PCMC, Dr Chong Su-Lin, Malaysia is well on its way to becoming a leader in Asia as a destination for medical tourism as it provides quality service which is on par with international standards, proven approach to safety and cost effectiveness. The health travelers that visit Malaysia to seek medical consultation have increased substantially in recent years. The number of foreign patients that seek medical advice and treatment in Malaysia has tripled since 2005. The health tourism industry has also contributed a revenue of RM 600 million to the country. This has again strengthened the position of Malaysia as a medical tourism destination. The acknowledgement of PCMC has led Malaysia to world recognition on medical tourism. Malaysia has emerged as a prime destination for healthcare with the aggressive promotion of by the government on the Medical & Health tourism sector.
FUTURE SUPPLY COMES FROM SELANGOR AND JOHOR
Total Industrial Supply (Existing & Future in unit) by Selected States, 1Q 2010 1Q 2013P
Source: NAPIC & MPI Research
Note: P = Preliminary Data Legend: Future Supply (Unit)
Existing Supply (Unit)
Kuala Lumpur Total Supply (unit)
Total Supply (unit) 6,000
Johor Total Supply (unit)
5,000 1Q 2010
Penang Total Supply (unit)
2,000 1Q 2011
INVESTMENT Source: MPI Research
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7 - 8 acres of land for auto-part factory development
Greater KL (Rawang Area)
2Q 2013 Landbank
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