Reach New Heights With MWF!

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Reach New Heights with Mountain West Financial, Inc.

Who are we?

Leadership Michael Delehanty CEO Michael is the Chief Executive Officer for Mountain West Financial. With over 20 years in the mortgage industry Mike is known as a pragmatic and balanced leader with a passion for servicing our team members and cultivating strong relationships. He is responsible for developing and implementing strategic initiatives to improve productivity, enhance customer service, increase production and improve profitability throughout the company. Michael graduated from Siena College with a BS degree in Finance, and currently serves on the board for CHLA, a community-centric IMB trade group.

We are a team that truly believes in one initiative: to make homeownership a reality. We are excited to introduce you to Mountain West Financial. Michael Douglas and Gary Martell Jr. began their careers in the mortgage industry as competing Originators. They use that background today to maintain an culture where the entire team, works toward one common goal: supporting each other to enable us to close loans while delivering customer service that is second to none. Since 1990 Mountain West Financial has built a reputation of not just putting people in any loan, but putting them in a home loan that suits both their short and long term goals, earning the opportunity to become a lender for life. Our success over the past 30+ years is derived from our goal of offering sustainable homeownership solutions, doing right by our team, clients, and referral partners, and continuously expanding our program offerings, systems and tools. In order to accomplish these goals we constantly analyze and improve our internal processes to enhance our service levels for all of our clients, both internal and external while maintaining high business standards.

Gary Martell Jr. Founder

Laura Martell Executive Vice President Laura is an 19-year industry veteran. Her teams are focused on multi-channel marketing, client experience, echnology initiatives, training, affordable housing, and customer service. What she enjoys most about the mortgage industry is the innovation opportunities, the ever-changing nature, and the friendships cultivated. Laura is passionate about growing and enhancing the quality of loan officers in our industry, she lead the creation of 3 internal proprietary onboarding and accountability programs. She serves on the Board of Directors for MWF and has been recognized by HousingWire, NMP and MortgageBanker Magazine for her contributions as a female leader within the industry. Michael Douglas Founder

Ben Holloway Executive Vice President Ben Holloway began his mortgage career in 1996 as a receptionist for Mountain West Financial. During his tenure at MWF, Ben has been a Loan Officer, Branch Manager, and Department Manager. Today, Ben serves on the Board of Directors at MWF, and is a member of the Executive Team working closely with all departments at MWF to run an efficient and successful mortgage company. His is focused on the overall experience and leveraging technology to create a high-tech, high-touch process. He holds a State of California Real Estate Brokers License, State of California Insurance License, and NMLS License.

We look forward to having you on our team

Brian Edwards Senior Vice President Capital Markets Brian Edwards is our SVP Capital Markets where he will be leading Capital Markets, Servicing and Post Closing. Brian Edwards began his adventure in mortgage banking in 2009 after launching his career with Grant Thornton as an Accountant in Dallas, TX. He has served in various roles, mostly in Secondary Marketing and Capital Markets. Outside of the mortgage business, he is passionate about education and helping kids achieve their best, and currently serves along some of the best as the Vice President of Finance for the Wylie ISD Education Foundation. Brian graduated from Abilene Christian University with a Masters of Accountancy and is also a Certified Public Accountant.


Mountain West Financial


Mountain West Financial



Ed Adams Senior Vice President of Production Ed serves as the production leader. Adams most recently served as the Director of Retail mortgage for BOK Financial, a financial institution with over $40 Billion in assets. Adams brings 32 years of retail mortgage lending experience to his position at Mountain West Financial. During his extensive career in mortgage banking, Adams has managed a wide variety of production and support functions for well-known financial institutions including sales, training, appraisals and underwriting. In his new role, Adams will direct and expand the company’s retail mortgage lending efforts across the existing footprint and expand into new areas of opportunity.

At the foundation of everything we do, every decision we make, and our moral compass that drives our vision and goals are our core values. Our core values are more than just words on paper, they were derived directly from the input of our team. When asked to define who we are and what we do, the words that were used time and time again are the foundation: Community, Attitude, Reputation, Employees and Service. We take great pride in the fact that our values were not crafted from what we think people want to hear, but are the voice of all who represent Mountain West Financial and who personify MWF CARES.

Shannon Kaufman Regional Vice President of Production Shannon comes to Mountain West Financial, Inc. with over 25 years in Mortgage Banking experience. More than 20 of those years have been demonstrating consistent success in helping to grow and build a strong sales team and culture with Mountain West Financial, Inc. Shannon began her career in operations, eventually transitioning into sales where she quickly excelled and found her niche. Shannon has expertise in relationship building and creating long and loyal alliances, while consistently proving herself to be a top production leader throughout her career.


Mountain West Financial


Mountain West Financial

Family of Companies

Our History Over 30 Years of Experience Mountain West Financial opened on May 17, 1990 in Lake Arrowhead, CA. In the first five years of our company’s history, we grew from one to locations in multiple states. In 1995, we became a mortgage banker, hired Underwriters and Funders, and acquired our own credit lines. in 1997 we expanded into wholesale lending. Through the years we’ve continued to grow and adapt. Since 1990, we’ve gone from being a small mortgage broker, to a retail lender, to primarily a


Making Homeownership a Reality

wholesale lender, and as we sit today we support both retail and wholesale. We’ve partnered with many tech companies, operate under multiple DBAs in states across the United States, and have provided helped tens of thousands of clients with their homeownership goals with sustainable homeownership solutions. We believe in offering a modern mortgage experience with the customer service derived from our humble beginnings.

History and Culture

Celebrating a long history in purchase money lending 1990

• Opened May 17th • Received FHA & VA Approval


• Became a Wholesale Lender & received Fannie Mae approval


• Received Ginnie Mae Approval

Part of the Mountain West Financial Inc. Family


• Licensed in 5 states with over 40 retail locations and operations centers


• Launched Base Camp • First year we broke $2B

Today 1995

• Became a Mortgage Banker • Licensed in multiple states


• Received USDA & Freddie Mac Seller/ Servicer approval


• Licensed in • Reached 8 states $1 Billion • Celebrated in servicing 25th Anniversary • Launched LO Academy & PATH Program


Where Are We?

Licensed Licensing Pending


Mountain West Financial


Mountain West Financial


• Celebrating 32 Years! • Licensed in 10 states • You turn a new leaf as part of the MWF Family

Game Changers

Marketing Tools That Work

Giving Back

Separating yourself from the crowd has never been easier. In an ever-changing industry Mountain West Financial will be your rock. Our teams work diligently, focusing time and effort on identifying, growing and maintaining partnerships that allow us the opportunity to expand our program offerings along with tools and resources you need to stand out from the crowd and grow your business.

Exclusive Programs Exclusive program with savings for teachers, police, firefighters state and county employees. It’s our way of giving back!

Our high business standards have been recognized and awarded with various accolades such as Mortgage Executive Magazine’s 50 Best Companies to Work For, Scotsman Guide’s Top Mortgage Lender, Top Work Places, Mortgage Executive Magazine’s 100 Most Influential People, several program specific awards, and more!


Preferred Employer Program offering loan saving benefits for approved company’s employees.

Differentiating Resources

As a company, we work with many local and national organizations, charities, and events, such as Operation Surf, Ronald McDonald House, Our Fallen Soldier, Veterans News Network, Hometown Hero, and Rebuilding Together. We participate in school supplies drives, food drives, adopting families during the holidays, and many other causes. One of our longest standing participations has been with the Relay for Life, where for each of the last 16 years we have raised money and sponsored a team during the 24 hour event. It is through our local commitments that we continue to make great impacts in our communities. Mountain West Financial strives to recognize our outstanding performers internally in many different ways. Between our quarterly challenges, Front of the Line Passes, and numerous annual awards presented to those meeting production standards of the Diamond Club, Elite Performers, Homeownership Leaders, Rookie of the Year and Top Branch, we award those who personify the values of MWF.


Voted one of the best places to work


Mountain West Financial


Mountain West Financial

Grow & Enhance Grow New Talent: LO Academy, a proprietary 7 week interactive online course gives an overview of the mortgage industry and the role of a MLO with trainings, activities, discussion boards, and access to MWF Executives and Accountability Coach for questions throughout the program. • • • • •

DISC, Call Reluctance & Drive Testing Nuts & Bolts of the Mortgage Industry & Licensing Pre-Qualifying & Processing Capital Markets & Compliance Loan Programs

• • • • •

Live Pre-Quals Systems & Tools Docs, Funding, Post Closing & Servicing Business Builders & Marketing Manager Updates & Insights


A 9 Year Tradition with more than

400 Graduates

Hire LO Academy Graduates and get them producing quicker with ASCEND, our in house onboarding and accountability program

BASE CAMP • • • • •

ASCEND Get to the Next Level: We are driven to help our Loan Officers take their business to the next level with our exclusive “Base Camp” accountability program. This 6 month program includes an online immersive platform to help set goals, plan activities, and track progress paired with an accountability coach with a proven track record.

Weekly Coaching & Accountability Calls Goal Tracking, Business Plans & Projections Monthly Competition & Roundtables Marketing, Video & Social Media Training Tips from Top Producers & Executives

• • • • •

“I am honored to come to a place I love every day and help fulfill Mountain West Finanical’s mission of Making Homeownership a Reality in our Communities. This isn’t just a motto to us, it’s personified in our core values and in our culture, a culture that isn’t just words, but is a movement and a feeling from the moment you walk through the doors. This passion for doing right by our clients and referral partners is one of the many reasons we get to celebrate 30 years in business - I am so proud of this team and everything we’ve accomplished. I can’t wait to see what the next 30 years bring!”

Laura Martell, EVP

Mindset & Self-Awareness Training Networking & Ride Alongs Industry Updates & Trends Sales & Motivation Books Manager Updates & Insights

Base Camp is designed for Loan Officers currently closing 1-2 transactions a month double their production, with a strong focus on building relationships and strong habits that will help them succeed throughout their career.

Grow With Us


Mountain West Financial

10 Mountain West Financial


Our marketing tools can help take your business to new levels. Whether further solidifying existing relationships or entering into new markets our on-demand, easy to use, and innovative marketing solutions will help you stand apart from your competition and deliver results.

• Personalized branch & LO websites

• Total Expert MOS with automated campaigns

• On-demand marketing portal

• Borrower & Realtor newsletters

• In-house agency grade graphic design team

• Training to help you stand apart from your competition

• Social media campaigns

• Co-branded marketing

• Custom ads, flyers & other marketing collateral

• Promotional Merchandise & Apparel

• Exclusive Realtor Listing Network

Open new doors with our product mix.

Better Products

Our program menu let you capture a deeper pool of borrowers and makes you more attractive to referral partners. Dedicated teams for both vanilla and specialty products, ensures consistent service levels and support. With our full portfolio at your disposal, along with point of sale tools and online verifications and validations through FastForward, we give you more ways to help your borrowers make informed decisions and position you as a lender for life.

Programs That Set Us Apart

Product Mix FHA

Conforming & High Balance, EEM, Streamline Refi, Manufactured Homes, HUD REOs

• Mobile Apps


Conforming & High Balance, Home Possible, HomeReady, LPMI, Investor Options, Manufactured Homes



Conforming & High Balance, IRRRL, EEM, Manufactured Homes

Loan amounts up to $5 Million, Foreign Nationals



Conforming & High Balance, IRRRL, EEM, Manufactured Homes

Interest Only, Foreign Nationals, ITIN, Bank Statement Programs



Offering lender discounts to approved company’s employees

Standard, Streamline Refi, Manufactured Homes

Powerful Collateral - Reach Your Audience Everywhere PATH

MWF exclusive reduced rate & free float down benefiting teachers, firefighters, police officers, state & county employees


over 125 state, county and city programs including MCCs, 2nds, Grants and more with an exclusive search & lead generation tool. Top CalHFA Lender 2018-2020

FastForward is Mountain West Financial’s solution for automated validation and verification. Integrated in your online portals FastForward helps eliminate headaches with your borrowers needing to gather documents manually and loans close on average 6 days quicker!

11 Mountain West Financial

12 Mountain West Financial


Our comprehensive benefit package will give you flexibility and peace of mind today and for whatever the future holds.

Benefits We are family

Anthem, a national carrier of health insurance is our provider for Medical and dental plans. Depending on location, HMO, PPO, and HSA plans are currently offered for medical. Their dental PPO and DMO solutions offer employees excellent coverage and expansive networks. MWF also provides basic life and accidental death and dismemberment (AD&D) coverage at no cost to the employees. Supplemental Life for dependents is also available for purchase. Employees are eligible on the 1st of the month following 30 days of employment.

Culture is not a singular action or deed, for us, it is not a cliché, it is a continuous mindset that we embrace in everything we do. We are a team of professionals with shared principles and a promise to do the right thing, the right way, and for the right reason. We are passionate about service, and have invested in the tools and training that will make a difference. Any company can do the ordinary; our dedicated team goes above and beyond to do the extraordinary. The key to extraordinary is simple, it starts with decision making. We believe decisions should be made at all levels of the organization which take into consideration our valued clients, our business partners, our communities and the company as a whole. We make decisions which ensure our future. Our team is more than just staff; we are a family. We expect a lot and hold each other to high standards. We invest in our family with educational opportunities for self improvement, financial planning, a strong benefit package, and growth opportunities. Our culture is conducive to high standards of work, strong ethics, and teamwork. This atmosphere produces a healthy, friendly, and stable environment.

The EyeMed vision plan provides an extensive mix of independent providers that offer top vision services, eyewear, and contacts. Employees are eligible on the 1st of the month following 30 days of employment.

Colonial offers an array of supplemental insurance such as: Disability, Accident Coverage, Universal Life, Medical Bridge Coverage, Cancer Wellness, and more.

MWF has joined forces with the MassMutual as our 401K provider to help build strong foundations for our financial future. • Employees are eligible after 90 days of employment • Enrollment is held on quarterly basis • Employees are fully vested after 3 years of employment Additional Ev

The 99%

13 Mountain West Financial

Additional Benefits Include:

We’re proud to say that on average, over 99% of customer satisfaction survey respondents say that they would refer Mountain West Financial to their Family and Friends. Over 35% of those provide a testimonial at the time of the survey as well.

• Paid Time Off

• Employee Mortgage Loan Program

• LO Academy

• Personal Growth Opportunities

• Coaching Programs

• Life Mart Discount Program

14 Mountain West Financial

Technology Unlimit Yourself Web based LOS Online & Mobile Consumer Portal Lights Out Integration

Our robust technology platform is designed with you in mind. Lending QB, our workflow based LOS is an end-toend system that boasts “lights out” integration, meaning everything you need is accessed with one login. From managing your leads to post closing, the streamlined processes will ensure a streamlined and efficient experience.

Dive Into the Tech Stack

LO Mobile Apps

Point of Sale Tools

Support Here for you. From the moment you join our team, you will have an entire support system behind you. From branch and new hire on-boarding to the array of tools you’ll have at your fingertips, including our intranet, marketing solutions, technology platform, training opportunities and exclusive programs, you’ll have everything you need to increase your business. Branch on-boarding consists of hands-on training at your location to acclimate your team with our systems and processes. Our goal is to make your transition smooth and help decrease downtime. We do not believe in a “one size fits all” philosophy, so our training programs and opportunities are specific to job functions and location. In addition, we offer many personal growth trainings and opportunities, we believe that building a stronger team builds a stronger company.

Cutting Edge Technology

Hybrid E-Closings

Lean Lending Syncs with CRM for Real Time Status Updates Asset & Income Verification Insights & Reporting Integrated E-Signature and Paperless Platform

On-Going Training

A vast array of on-demand, and live trainings are available to ensure our staff always has the information they need on the tools, systems, and programs available at Mountain West.

• New Hire Training

• Monthly LO Meetings

• On-Demand Training Library

• Program Webinars

• Semi-Monthly Processor Meetings

• Lunch & Learns

• On-Boarding Hotline

• Marketing Trainings

• LO Academy, Ascend & Base Camp

15 Mountain West Financial

Personalized Pricing Comparisons TPO Portal In-House IT & LOS Support Teams

16 Mountain West Financial

We look forward to working with you! For more information, contact us at or