Page 1

Data Sheet

SwyxMobile

T h e C o m m u n i c a t i o n E n g i n e

Fixed Mobile Convergence - SwyxMobile Convergence of fixed and mobile network Today, in most enterprises, mobile and fixed networks are completely separate. Employees often have several phone numbers and use different voicemail systems. Furthermore, important enterprise telephone system features can not be used by the cell phone. This not only wastes time but

decreases employee availability and hinders the efficient control of communication costs. Fixed mobile convergence is a technology that overcomes these disadvantages and provides a transparent combination of fixed and mobile networks.

Your mobile device becomes an internal extension Fixed Mobile Convergence (FMC) technology enables the cell/mobile phone to operate as an internal extension of the enterprise IP-PBX. This allows mobile users to access and use many key features of their office telephone system, e.g. call transfer, call swap, multi-party conferencing, call recording and changing call forwarding settings.

Available through ONE phone number – at any time and in any place With SwyxMobile your employees are reachable via one phone number regardless of the communications device that they use (mobile and landline device). So they only have to communicate one business phone number. Calls made from the mobile

phone can be signalled as an office extension number, not as a mobile network number. It is also very useful that colleagues within the office can see whether a mobile employee is currently speaking. This means that decisions can be made faster, and

customer requests can be answered without delay. Finally, important contacts do not need to try several phone numbers in order to reach the mobile employee.

Efficient message retrieval through ONE voicemail-system With SwyxMobile your employees are informed through only one voicemailsystem when new voice messages are available. The annoying and timeconsuming task of listening to completely different voicemail services is now a thing of the past. Furthermore, your mobile users can benefit from the flexibility and comprehensive functionality of the

proven SwyxVoicemail services1. On the road, SwyxMobile users can access voicemails by simply clicking the relevant phone keys. Combined with mobile E-Mail services, voicemails will be pushed in real-time onto the mobile phone as well. Back in the office, you can see, listen to, and forward voicemails via the SwyxIt! client and Microsoft Office. As

For more information contact your local Swyx reseller or visit www.swyx.com

SwyxMobile is integrated with the SwyxWare Server, every time a user accesses and hears voicemails with SwyxMobile the changes are automatically visible within SwyxIt! and vice versa.� Note 1: The SwyxVoicemail Option Pack must be installed in order to use the voicemail functionality

07/2008


Data Sheet

SwyxMobile

Quick set up of ad hoc conference calls via the mobile phone Telephone conferences are very important in today's business. With more and more people working from home or on the road, mobile conferencing is an ideal way to keep everyone in the 'virtual enterprise' working together. This can very often save travel costs and accelerates coordination with customers, partners and team members.

The SwyxMobile solution includes a conferencing feature that lets a user of a mobile device initiate ad hoc conference calls for a nearly unlimited number of participants. Good news: There are no administration efforts required.

Record conversations easily with the mobile phone With call recording becoming very important in most business sectors, mobile users frequently need to record and store both incoming and outgoing phone calls so SwyxMobile services offer an easy-to-use call recording feature. It provides enterprise customers a simple and cost effective way to protect themselves and decrease potential litigation risks. Furthermore, it can also be used as a simple and

convenient memo function. When call recording is started, all participants will automatically hear a short beep tone just for their information. Recorded calls are automatically stored in pre-defined SwyxServer user directories and could easily be retrieved, listened to, or exported to another application. Note 2: The SwyxRecord Option Pack must be installed in order to use the recording functionality

SwyxMobile main benefits include More Efficient Working Practices

Easier Management

n n M o b i l e d e v i c e a c t s a s a ‘n o r m a l ’i n t e r n a l e x t e n s i o n g i v i n g A l l e x i s t i n g S w y x W a r e u s e r s r i g h t s a r e e a s i l y a p p l i e d

m o b i l e u s e r s a c c e s s t o e n t e r p r i s e t e l e p h o n y f e a t u r e s n O n l y o n e b u s i n e s s n u m b e r a n d o n e b u s i n e s s v o i c e

m a i l b o x f o r b o t h m o b i l e a n d d e s k p h o n e s

n B e t t e r t r a c k i n g o f e m p l o y e e ’s v o i c e c o m m u n i c a t i o n c o s t s n E n a b l e s b e t t e r c o m p l i a n c e w i t h r e g u l a t o r y r e q u i r e m e n t s

( t h r o u g h b e t t e r c a l l t r a c k i n g , c a l l r e c o r d i n g , c o s t a l l o c a t i o n )

n O f f i c e b a s e d u s e r s w i l l b e a b l e t o s e e o n t h e i r S w y x I t !

s o f t p h o n e i f a c o l l e a g u e i s a l r e a d y s p e a k i n g o n h i s m o b i l e p h o n e n Users

can easily transfer an active SwyxMobile call to an office phone

n S y m b i a n u s e r s c a n d e f i n e t h e f u n c t i o n o f t h e r i g h t

s e l e c t i o n k e y i n i d l e m o d e a n d c a n c a l l u p t h e n a t i v e c a l e n d a r v i a a m e n u o p t i o n

n Settings

can be protected by the assignment of a password

n Users

can choose to make outgoing calls from SwyxIt! Mobile without using the Mobile Extension Manager

Automatic n

configuration file

Cost Savings

Improvements in Customer Service

n E a s y t o d e p l o y . N o e x p e n s i v e n e t w o r k i n t e g r a t i o n

n C a l l s m a d e f r o m t h e m o b i l e p h o n e u s i n g S w y x I t !M o b i l e

r e q u i r e d

a r e d i s p l a y e d t o t h e c a l l e d p a r t y a s c o m i n g f r o m t h e c a l l e r s ’s b u s i n e s s n u m b e r , n o t m o b i l e n u m b e r

n A c o s t e f f e c t i v e a n d s i m p l e t o i n t e g r a t e a l t e r n a t i v e t o

D E C T p h o n e d e v i c e s

n M a k e i t e a s y f o r y o u r c u s t o m e r s , p r o s p e c t s a n d p a r t n e r s

n H e l p s m i n i m i s e l o n g d i s t a n c e a n d i n t e r n a t i o n a l c a l l i n g

e x p e n s e s b y r o u t i n g c a l l s o v e r t h e b u s i n e s s n e t w o r k

t o c o n t a c t y o u y o u o n l y h a v e o n e t e l e p h o n e n u m b e r t h a t t h e y n e e d t o r e m e m b e r / c a l l

n S w y x W a r e c a l l e r l i s t s a r e a u t o m a t i c a l l y u p d a t e d w h e n n A d d i t i o n a l c o s t r e d u c t i o n s e . g . b e t t e r u s a g e o f f r a m e w o r k

c o n t r a c t s , l e a s t c o s t r o u t i n g , e t c .

u s i n g t h e m o b i l e p h o n e

n L e v e r a g e s i n v e s t m e n t i n e x i s t i n g S w y x W a r e i n f r a s t r u c t u r e

For more information contact your local Swyx reseller or visit www.swyx.com

07/2008


SwyxMobile

Data Sheet

Easily adjusted call forwarding settings via the mobile phone S w y x M o b i l e a l l o w s u s e r s t o e a s i l y n C a l l f o r w a r d i n g b u s y c a l l s , a n o t e w i l l a p p e a r i n t h e d i s p l a y a c t i v a t e o r d e a c t i v a t e t h e i r c a l l T h i s o p t i o n a l l o w s a l l i n c o m i n gw h i c h s h o w y t h e n e w s t a t u s . W i t h c a l l f o r w a r d i n g s e t t i n g s w h i l e o u t o f t h e c a l l s t o b e r e d i r e c t e d ( t o a n o t h e rf o r w a r d i n g c a p a b i l i t i e s , c u s t o m e r s o f f i c e . I n c o m i n g c a l l s c a n b e e a s i l y p h o n e n u m b e r o r t o v o i c e m a i l ) c a n t a k e a d v a n t a g e o f a p o w e r f u l t o o l r e d i r e c t e d t o a n o t h e r s u b s c r i b e r o r t o i f t h e S w y x M o b i l e u s e r i s t h a t m a k e s t h e m e a s i e r t o r e a c h w h i l e t h e v o i c e m a i l . U s i n g t h e S w y x I t ! c u r r e n t l y s p e a k i n g ( b u s y ) m o b i l e . M o b i l e c a l l f o r w a r d i n g m e n u o p t i o n s , C a l l f o r w a r d i n g n o r e p l y n t h e u s e r c a n i n d i c a t e t h e T h i s o p t i o n a l l o w s i n b o u n d c a l l s c i r c u m s t a n c e s u n d e r w h i c h t h e t o b e f o r w a r d e d w h e n t h e u s e r f o r w a r d i n g s h o u l d t a k e p l a c e : l e t s t h e m o b i l e r i n g f o r l o n g e r t h a n a c e r t a i n p e r i o d o f t i m e . n C a l l f o r w a r d i n g u n c o n d i t i o n a l I f t h e m o b i l e u s e r h a s a c t i v a t e dA l l t h r e e t y p e s o f f o r w a r d i n g c a n b e t h i s o p t i o n , a l l i n c o m i n g c a l l s e n a b l e d s i m u l t a n e o u s l y . R e g a r d l e s s o f w i l l b e i m m e d i a t e l y r e d i r e c t e dw h i c h o f t h e t h r e e r e d i r e c t i o n e i t h e r t o a s p e c i f i c p h o n e m e t h o d s a r e u s e d , w h e n e v e r t h e u s e r n u m b e r o r t o v o i c e m a i l d e f i n e s a d i r e c t f o r w a r d i n g f o r h i s

SwyxWare as a powerful platform W i t h S w y x M o b i l e y o u a u t o m a t i c a l l y t h i s w a y , t h e i n t r o d u c t i o n o f F i x e d U s e r s o f m o b i l e d e v i c e s t h a t a r e n o t p r o f i t f r o m t h e p r o v e n a d v a n t a g e s o f M o b i l e C o n v e r g e n c e i s v e r y c o s t r u n n i n g t h e S w y x I t !M o b i l e c l i e n t c a n t h e S w y x W a r e p r o d u c t l i n e . A t t h e e f f e c t i v e a n d e a s y . s t i l l t a k e a d v a n t a g e o f S w y x M o b i l e s a m e t i m e , y o u c a n l e v e r a g e y o u r f u n c t i o n a l i t y b y d i a l l i n g a t e l e p h o n e w y x M o b i l e p r o v i d e s a l l t h e b e n e f i t s n e x i s t i n g i n v e s t m e n t s i n t h e S w y x W a r eS u m b e r p r e d e f i n e d b y t h e i r b u s i n e s s f a g r a p h i c a l u s e r i n t e r f a c e a n d t e l e p h o n e s y s t e m . A s S w y x W a r e i s a o t o c o n n e c t w i t h t h e i r S w y x S e r v e r . g r e a t e s t e a s e o f u s e w h e n t h e S w y x I t ! p u r e s o f t w a r e b a s e d s o l u t i o n , T h e r e a f t e r , t h e y s i m p l y u s e s e q u e n c e s o b i l e c l i e n t i s i n s t a l l e d o n t o d e v i c e so i m p l e m e n t a t i o n a n d s c a l i n g c a n b e M f k e y s o n t h e i r m o b i l e p h o n e t o r u n n i n g S y m b i a n , W i n d o w s o r d o n e v e r y s i m p l y . T h e p u r c h a s e o f a c c e s s s p e c i f i c f e a t u r e s s u c h a s c a l l B l a c k B e r r y ( R I M ) M o b i l e o p e r a t i n g f n e w , e x p e n s i v e h a r d w a r e i s n o t o r w a r d i n g a n d c a l l r e c o r d i n g . s y s t e m s . S w y x M o b i l e f u n c t i o n a l i t y i s , r e q u i r e d . And, as SwyxMobile h o w e v e r , s t i l l a c c e s s i b l e w i t h n e a r l y seamlessly integrates with SwyxWare e v e r y m o b i l e d e v i c e e v e n w i t h o u t t h e all existing configurations and user S w y x I t ! M o b i l e c l i e n t . r i g h t s c a n b e a u t o m a t i c a l l y a p p l i e d . I n

For more information contact your local Swyx reseller or visit www.swyx.com

07/2008


Data Sheet

SwyxMobile

Telephony Features R e a c h a b i l i t y v i a e x t e n s i o n d i a l l i n g ( o f f i c e p h o n e n u m b e r )n C a l l t w i n n i n g ( s i m u l t a n e o u s l y r i n g i n g o f d e s k p h o n e a n d n C a l l H o l d , C a l l T r a n s f e r , C o n s u l t a n c y C a l l , C a l l S w a p n R e m o t e I n q u i r y o f V o i c e m a i l n I n i t i a t i n g p h o n e c o n f e r e n c e s ( w i t h n e a r l y u n l i m i t e d n p a r t i c i p a n t s ) A c t i v a t i n g / d e a c t i v a t i n g o f c a l l r e c o r d i n g n

m o b i l e p h o n e ) F r o m S w y x I t !d e s k t o p c l i e n t s i t i s e a s y t o s e e w h e n a n S w y x M o b i l e m o b i l e u s e r i s s p e a k i n g o n t h e i r m o b i l e p h o n e I n t e g r a t i o n i n t o p h o n e ’s ‘n a t i v e ’C o n t a c t s , S p e e d D i a l s n a n d C a l l l o g s

S e t c a l l f o r w a r d i n g ( u n c o n d i t i o n a l , b u s y , n o r e p l y ) n

Signalling n T r a n s p a r e n t r o u t i n g o f t h e t a r g e t p h o n e n u m b e r . I n t h i s n Signalling

via DTMF when using GSM / 3G mobile

c a s e , D T M F s e q u e n c e s e n t e r e d b y t h e u s e r w i l l b e u s e d network t o c o n t r o l t h e t o n e d i a l l i n g m e n u s o f t h e c a l l e d n u m b e r .

Supported Platforms

r d

n S y m b i a n : S 6 0 3 E d i t i o n n W i n d o w s M o b i l e : V e r s i o n 5 a n d 6

Note: SwyxIt! Mobile is designed for the named mobile platforms. However, Swyx cannot guarantee that SwyxIt! Mobile works on the platforms without restrictions. A current list of all successfully test devices is available on request.

n B l a c k B e r r y ( R I M ) : J D E 4 . 2 Some functional differences exist when using the RIM variant compared with the Symbian and Windows Mobile variants

Configurations and settings n O t h e r c o n f i g u r a b l e s e t t i n g s ( a l l S w y x I t !M o b i l e C l i e n t s ) : n S e a m l e s s i n t e g r a t i o n w i t h S w y x W a r e c o n f i g u r a t i o n s a n d

u s e r r i g h t s / r e s t r i c t i o n s C o n f i g u r a b l e s e t t i n g s f o r n u m b e r s u s e d b y S w y x I t ! n

MEM usage (All Calls/On Demand/Never), Exclusion List, Set Password, Password for Exit, Password for Personal Call, Advanced Settings

M o b i l e C l i e n t s : M o b i l e E x t e n s i o n N u m b e r , P o s t d i a l l a b l e 3 n A d d i t i o n a l s e t t i n g s f o r W i n d o w s M o b i l e & S y m b i a n d i g i t s , C o u n t r y c o d e , A r e a c o d e , I n t e r n a t i o n a l p r e f i x , S w y x I t !M o b i l e C l i e n t s : C a l l e r I D R e p l a c e m e n t ; I m p o r t L o n g d i s t a n c e p r e f i x , P u b l i c a c c e s s p r e f i x , S u b s c r i b e r 4 C o n f i g u r a t i o n n u m b e r . I n a d d i t i o n , e m e r g e n c y n u m b e r s a n d o t h e r i m p o r t a n t p h o n e n u m b e r s ( e . g . h o t l i n e o f t h e m o b i l e n A d d i t i o n a l s e t t i n g f o r S y m b i a n S w y x I t !M o b i l e C l i e n t : n e t w o r k o p e r a t o r ) c a n a l s o b e p r e e n t e r e d R i g h t S e l e c t i o n K e y

Security n U s e r a u t h e n t i f i c a t i o n : v i a C a l l e r I D a n d a d d i t i o n a l l y v i a M o b i l e I D ( n u m e r i c P I N ) .

Packaging and Licencing n D o c u m e n t a t i o n : i n c l u d e s Q u i c k S t a r t M a n u a l

n S u p p o r t e d l a n g u a g e s : E n g l i s h , G e r m a n ( o t h e r l a n g u a g e s

a r e p l a n n e d ) S w y x I t !M o b i l e i s p a r t o f t h e S w y x P r o f e s s i o n a l O p t i o n P a c k b u t c a n a l s o b e p u r c h a s e d a s a s e p a r a t e S w y x M o b i l e O p t i o n . N o t e 3 : T h e n u m b e r o f p o s t d i a l l a b l e d i g i t s d e p e n d s o n s p e c i f i c G S M m o b i l e n e t w o r k a n d t h e o u t s i d e l i n e o f t h e r e l a t e d S w y x S e r v e r . N o t e 4 : I n g e n e r a l , e m e r g e n c y c a l l s a r e t r a n s m i t t e d v i a G S M m o b i l e n e t w o r k e n a b l i n g t h e G S M p r o v i d e r t o l o c a t e y o u m o r e e a s i l y .

For more information contact your local Swyx reseller or visit www.swyx.com

07/2008

07_SwyxMobile  
07_SwyxMobile  

With SwyxMobile your employees are informed through only one voicemail- system when new voice messages are available. The annoying and time-...

Advertisement