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Business Journal PO Box 510 Salisbury, MD 21803-0510

The Regional Chamber Newsletter

Vol. 14 No.12

Dedicated to the Principles of Free Enterprise

July 2011

Community Profiles Profiles of neighboring communities in this edition look at Ocean Pines and Berlin. Pages 16-17

INSIDE Ad Directory................................. 30 Executive Director......................... 3 Barometer...................................... 7 Business After Hours......10, 12, 14 Business Directory.................28-29 Business Mix............................... 28 Calendar........................................ 5 County Executive........................ 13 Education.................................... 26 Health.......................................... 24 Investing...................................... 30 Insights.......................................... 6 Member Renewals........................ 4 Networking Tip ............................ 6 New Members............................... 4 Personnel File............................. 27 Salisbury University..................... 27 Technology.................................. 31

Wor-Wic Community College in Salisbury helps prepare and retrain people for the job market. Opportunities for employment exist for those who possess special skills. Shown above are instructors with students preparing them for opportunities in the fields of nursing and computer-related employment. Photos courtesy of Wor-Wic Community College

Where are the job opportunities? By Lynn R. Parks

Jean Schrecongost, administrative manager at the BesTemps and Outplacement Services office in Salisbury, has a suggestion for people who are looking for work: take computer training. “We find that our biggest lack is the number of people with computer knowledge and Internet knowledge,” she said. “For anyone who is looking for work, I would advise them to get a computer and learn how to do the basics.” Those basics, Schrecongost said, include word processing and data entry, as well as how to find out information on the World Wide Web. “Everyone needs to know how to do

all of that,” she said. “Even your basic salesman, who used to just keep logs of who he visited and of his sales, now has to know how to enter that information on a computer.” That salesman also needs to know how to research businesses that could be potential customers, she added. “So much information is out there, and you’re expected to know it,” she said. Kristina Toadvine, director of computer training at Wor-Wic Community College in Salisbury, said that the college’s computer classes are designed with employers’ needs in mind. “We look at what skills employers are looking for and fit those into what we will be offering,” she said.

Salisbury Area Chamber of Commerce Patrons

www.salisburyarea.com

The college’s continuing education department offers a number of computer classes, from the most basic to web page and graphic design. This fall, it will unveil a new certificate program in computer technology that focuses on the skill sets employers are looking for, Toadvine said. Students will work with Windows, word processing, spread sheets and e-mails. The five-course certificate will be able to be completed in two or three semesters. Another new certificate program, also starting in the fall, will focus on web and graphic design. It, too will be five courses and will take two or three semesters to complete. Continued on page nine


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Sperry Van Ness–Miller Commercial Real Estate View all of our listings at www.SVNmiller.com (410) 543-2440 206410.543.2440 East Main Street • Salisbury, MD 21801 MD 21801 206 East Main Street • Salisbury, www.SVNmiller.com 302.846.9908 30613 Sussex Highway • Laurel, DE 19956 302.227.0768 34634 Bay Crossing Blvd. • Lewes, DE 19958 302.629.2440 604 Porter Street • Seaford, DE 19973

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• Great Flex Space! Contact Bill Moore Contact: Chris Peek, CCIM Bill.Moore@svn.com or 410-543-2483 http://Sale.SVN.com/CrownSportscCenter13000 http://lease.SVN.com/34676Railroad MLS #436513

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Business Journal • July 2011

PAGE 3

Project is a testament to what makes America great By Brad Bellacicco

SACC Executive Director

Director’s Journal

At the June 17 Third Friday, Ernie Colburn, the current president of the Salisbury Area Chamber of ComIt is a testament to merce and the manager of the what can be done when regional Comcast Spotlight, led the celebration of the working together with successful completion of the the common good as the Chamber’s “Paving the Way ultimate goal. to the Future” campaign. One of the tools we have to help our members and the community is the Chamber ity. The entire project began because Business Center located at 144 E. Main of a few problems. The first was a tree St., in downtown Salisbury. Purchased that once stood in front of the Chamber in 2002, it replaced a much smaller ofpushed up the sidewalk and cracked it fice at 300 E. Main St. The new facility which caused a tripping hazard. Secis home to the Salisbury Area Chamber ond, the back parking lot, which was an of Commerce and nine other businesses old concrete building foundation, was and organizations. It provides a base of coming apart. operations, a gathering point, a visitors’ The rest of the parking area needed center and three classrooms or meeting repaving. Any rain shower caused part halls. of the parking lot to revert back to The “Paving the Way to the Future” the lake bed it was in the early 1900s. campaign was a fundraiser for the facilThese repairs would have cost the

Chamber thousands of dollars. These needs were instead made into an opportunity. We improved the facility and provided the city another landmark. We honored our heritage with a Presidential Paver Plaza. We created a place to remember our loved ones with a memorial area. This space is also a record of the best businesses in Salisbury. The sale of pavers raised enough money to pay for the paving project and will be used for future building maintenance. More importantly, the project is a tribute to what makes America great. We looked at our problems and analyzed our options. We involved the skills and talents of the membership. We worked cooperatively for the good of the organization and the community. We delivered an improved area of downtown Salisbury that is a place of pride for the whole community. It is a testament to what can be done when working together cooperatively with the common good as the ultimate goal. Many people helped make this project a success starting with our last president, Dawn Tilghman of Burnett White Automotive Group who provided the leadership and excitement to the project. The idea came from Ernie Colburn. Tom Becker and his team at Becker Morgan did the design and engineering work to turn the idea into a plan, which was needed to get the city permits. Stephanie Willey, Dawn Tilghman and their committee took the concept of a paver plaza and marketed it into a beautiful reality that greets visitors to our chamber. They created a fundraising campaign with a tangible outcome, which was also a part of the chamber’s 90th anniversary celebration. John McClellan and Tom Becker

took charge of the Past Presidents’ area. They lined up donors for this tribute to our chamber leadership. Thanks to them the 76 men and women who have served as presidents of the chamber over the past 91 years are remembered. Future presidents will be added to the Presidential Plaza as a tribute to their service. Lewis Young and Salisbury Brick arranged for the bricks and engraving. George Vickers and Lifetime Masonry made the vision a wonder to behold. Al Chandler created a sidewalk that solved the problem of two different levels in the back parking lot. Jim and Jeff Brown of Chesapeake Paving made an eyesore into a functional and attractive parking lot. Frank Bowen and United Landscaping’s plantings complement the project. Joann and Mike Abercrombie made a very generous gift to make this little piece of the downtown a beautiful green respite from the concrete, asphalt, steel and bricks. ACO Polymer Products, Inc. donated the drainage system built into the paver plaza. The City Public Works Department assisted in the planning process and was very helpful in suggesting drainage improvements. Tony Nichols, of BBSI and chamber vice president, sponsored the ribbon cutting which drew almost 100 people. Many other members of the chamber gave us ideas and assistance in developing and executing this project. It truly is a reflection of the skills and abilities of the businesses and craftsmen of our community. Next time you are at the Chamber, look for your paver. See who has added their name or message to the plaza. If you do not have one yet, you can still be a part of this downtown landmark.

The 2011-2012 Chamber officers are in the back row, from left: Ernie Colburn, Dr. Memo Diriker, Sandy Fitzgerald-Angello, Dawn Tilghman, Bradley Gillis, Tony Nichols. Front row: D. Nicole Green, Stephen Franklin and Stephanie Willey.

  2011-2012 Salisbury Area Chamber of Commerce Officers President President Elect Vice President Vice President Vice President  Secretary/Treasurer Asst. Sec/Treasurer Legal Counsel Past President   

Ernie Colburn Sandy Fitzgerald-Angello Bradley Gillis Dr. Memo Diriker Tony Nichols Stephen Franklin Stephanie Willey D. Nicole Green Dawn Tilghman

Comcast Spotlight Pohanka Automotive Group Sperry Van Ness - Miller Salisbury University’s BEACON BBSI Accurate Optical Comcast Spotlight D. Nicole Green, P.A. Burnett White Tire & Auto

Salisbury Area Chamber of Commerce 144 East Main Street, Salisbury, MD • Phone: 410-749-0144 • Fax: 410-860-9925 email: chamber@Salisburyarea.com • Website: www.Salisburyarea.com

TEACHER OF THE YEAR FINALISTS - The Salisbury Area Chamber of Commerce has long supported the efforts of the Wicomico County Board of Education to make today’s students the best possible workforce for tomorrow.  The chamber was honored to recognize and reward this year’s Teacher of the Year finalists and winner at the Chamber’s May General Membership Luncheon. They are from left: Christopher Grande (high school finalist), Chad Pavlekovich (middle school finalist & the newest Wicomico County Teacher Of the Year for 2011-2012), Christy Briggs (intermediate finalist), and Susie Jones (primary finalist).


Business Journal • July 2011

PAGE 4

Membership Renewals

Salisbury Area Chamber of Commerce Alessi Incorporated Anchorage Nursing & Rehabilitation Center Associated Builders & Contractors, Inc. Brew River Restaurant & Bar A Buyer’s Agent – Corey Kennington Cake Art Chinatown Buffet Edward’s Marine & Sons, Inc. EST Financial Group First State Packaging, Inc. Fisher Architecture Granger & Company, P.A., CPA Green Hill Yacht & Country Club Habanera Farm, LLC Herl’s Bath & Tile Solutions InFocus Financial Advisors, Inc. K.P.G. Construction/Remodeling L.O.R.A./Local Owner Restaurant Association Mail Movers Mid-Atlantic Heating/Air Cond., Inc. Mid-Eastern Oil Company, Inc. My Handyman Services My Handyman Services Peninsula Financial Services Peninsula Oil & Propane Perdue Farms Inc. Salisbury Animal Hospital David Shipley Shore Appliance Connection, Inc. George G. Strott, Jr. P.A. Telamon Corporation Terry’s Tag & Title Tezla Consulting Group, Inc. Westwood Development LLC Wicomico County Health Dept. 

Lower Shore Chambers of Commerce Chamber Berlin Crisfield Delmar Fruitland Ocean City Ocean Pines Pocomoke City Princess Anne Salisbury Snow Hill

Contact info 410-641-4775 410-968-2500 302-846-3336 tina028@comcast.net 410-213-0144 410-641-5306 410-957-1919 410-651-2961 410-749-0144 410-632-0809

Dr. Gail Anderson’s Medical Weight Loss Rep: Michelle Lidinsky 105 Pine Bluff Road, Suite 9

Members 200 120 56 65 850 300 150 105 800 70

Fax 410-641-3118 410-968-0524

410-213-7521 410-641-6176 410-957-4784 410-651-5881 410-860-9925 410-632-3158

Local non-profits may apply for Mini Grants

Nonprofit organizations are encouraged to apply for two grant programs from the Community Foundation of the Eastern Shore that have application deadlines this summer. Local nonprofits may apply for the next round of Technical Mini Grants up though July 20. The Technical Mini Grants will be awarded in August. The deadline for applying for grants from the Foundation’s Community Needs Program is August 1. The Community Needs Grants will be awarded in October. These competitive grants are awarded to benefit organizations serving Somerset, Wicomico and Worcester counties at least twice each year through the Community Foundation’s Nonprofit Support Program. Grants are awarded to a wide range of nonprofit organizations that benefit health and human services, education, arts and culture, community affairs,

CHAMBER OF COMMERCE

Rep: Bob Anderson, C.F.P. 543-B Riverside Drive Salisbury, MD 21801 410-912-4286 410-912-4287 fax Bob.Anderson@lpl.com www.LPL.com/Bob.Anderson Focused on helping business owners and retirees make smart decisions with their investments and financial planning to accomplish their financial goals. Bob Anderson is a Certified Financial Planner (CFP)  

Dues* $125 $100 $75 $75 $175 $145 $150 $50 $220 $75

* Basic annual membership cost.

SALISBURY AREA

Delmarva Wealth Management

Key contact Olive Mawyer Valerie Howard Diane Johnson Tina Banks Melanie Pursel Elizabeth Kain-Bolen Denis Wagner Dennis Williams Brad Bellacicco Lee Chisholm

Salisbury, MD 21801 410-341-0005 410-736-8762 fax mlpb@comcast.net www.poundsgoneforgood.com Delmarva’s only medical weight loss practice, helping people seeking better health through weight control.  

Terry’s Tag & Title

Rep: Tish Ottey 1303 S. Salisbury Blvd. Salisbury, MD 21801 410-749-4111 410-749-0114 fax tishottey@gmail.com    http://tagsintenminutes.com

Gary Comegys

Retired, Individual Membership

environmental conservation and historic preservation. The purpose of the Technical Mini Grants program is to provide grants for individual nonprofit agencies of up to $1,000 for organizational development, the purchase of equipment, attendance at training or other resources necessary to enhance their mission. Generally, grants range from $100 up to $1,000. The Community Needs Grant Program provides program support to local

nonprofits with individual grant amounts likely to range from $500 to $7,500. The deadline for submissions of applications for the next grant cycle is August 1, with grants to be awarded in October. The deadline for a second cycle of Community Needs Grants is February 1, 2012.  Copies of grant guidelines and application forms are available upon request by calling 410-742-9911, or by visiting the Community Foundation’s website at www.cfes.org.


Business Journal • July 2011

PAGE 5

Calendar of Events

Salisbury Chamber

Tuesday, July 5 - Ambassadors, Denny’s Restaurant, 8 a.m.

Wednesday, July 6 - Young Professionals Committee, Chamber Business Center Thursday, July 7 - Business After Hours, ReMax Crossroads, 5 - 7 p.m. Thursday, July 7 - Beautification Committee, Chamber Business Center, noon. Wednesday, July 13 - Membership Committee, Chamber Business Center, 8 a.m. Wednesday, July 13 - Business After Hours at Horizons @ The Salisbury School, 5-7 p.m. Thursday, July 14 - Technology Committee, Chamber Business Center, 9 a.m.

Thursday, July 21 - Business After Hours at Olde Crisfield Crab & Steakhouse, 5-7 p.m. Thursday, July 21 - General Membership Luncheon, Holiday Inn & Conference Center, noon. Monday, July 25 - Executive Committee, Chamber Business Center, noon. Monday, July 25 - Membership Drive Committee, Chamber Business Center, noon. Tuesday, July 26 - Succession Planning Seminar, Part I, Chamber Business Center, 8 a.m. to noon. Wednesday, July 27 - Board of Directors, Chamber Business Center, noon. Thursday, July 28 - Recycling Committee, Common Grounds, 8 a.m.

Tuesday, July 19 - New Member Reception, Chamber Business Center, 11:30 to 1:00.

Thursday, July 28 - Succession Planning Seminar, Part II, Chamber Business Center, 8 a.m. to noon.

Tuesday, July 19 - Budget & Finance Committee, Chamber Business Center, noon.

Thursday, July 28 - PR & Marketing, Chamber Business Center, noon.

Wednesday, July 20 - Business Affairs Committee, Chamber Business Center, 8 a.m.

Friday, July 29 - Networking is Not Selling, Chamber Business Center, noon.

Chamber awards scholarships Each year, the Salisbury Area Chamber of Commerce and the Salisbury Area Chamber of Commerce Foundation sponsor the Potential for Success Scholarships for Wicomico County high school graduating seniors. Applicants must have a current cumulative GPA of 2.0 or better. They must have demonstrated good citizenship, good attendance and punctuality, a strong spirit of cooperation with fellow students and school faculty and honesty. Students also relate how they demonstrated initiative to overcome an obstacle and have the potential for success in further education or the world of work. Financial need is considered. Applicants who have participated in the Wicomico Mentoring Project, Kids of Honor or programs outside of school are encouraged to apply. The 2011 winners, who receive $500 for their education and preparation for employment, are Nkongho Beteck of Wicomico High School, Katelynn Brooke Bowden of Mardela Middle and High School, Chelsea Glee Corona of Salisbury Christian School and Brittany Morgan Passon of Mardela Middle and High School. Nkongho was involved in Kids of Honor, Youth Action Team, Youth Leadership Academy and the National Honor Society. She plans to attend the

University of Maryland at College Park and major in journalism. Her goals include a master’s degree and being the editor of a magazine or newspaper. Katelynn is attending West Virginia University Corona at Morgantown where she will participate in the Athletic Training program followed by a physical therapy degree. Katelynn helped prepare for college by attending Wor-Wic Community College while still in high school. Bowden Chelsea was class vice president and an ESIAC first string all conference soccer player. She is a Girl Scout and has worked at the Red Roost, Chili’s and the Shorebirds. Chelsea plans to attend Washington College and pursue a fine arts degree. She hopes to perform on Broadway some day. Brittany had perfect attendance and was in the National Honor Society during her four years of high school. She was in the concert choir and performed in several concerts and musical revues. She will attend Salisbury University in the fall.


Business Journal • July 2011

PAGE 6

The Greek Crisis: is it a wake-up call for us? By E. Tylor Claggett

Insights

During the week of June 13, the news was awash in stories concerning the finanOne real fear is that the cial and political crisis in Greece. And, to be fair, this fiscal problems in Greece “round two” was not unexcan rapidly spread pected as there were riots throughout Europe and on the streets of Athens last the rest of the world. year when the government implemented initial austerity measures as part of the negotiated European Union bail nificant loss of national sovereignty. out. However, this time, it seems there As we examine these issues, we are some differences that are worth not- must not forget that Portugal, Ireland, ing. Spain and Italy are all facing many of Looking back, for years, various the same problems as Greece. One must Greek governments have legislated ben- conclude the European Union is facing efits and privileges for its citizens it can its hardest test to date. no longer keep. Paying for these social If it is able to survive these predicaprograms started with a little bit of gov- ments, then maybe it is truly durable for ernment debt that soon grew and grew into a very large amount of government debt. At some point along the way, Greek citizens and their politicians lost any thought about how government obligations (debt) were going to be repaid. To compound matters, it seems many creditors did the same thing as they continued to extend debt to the Greek government. Today, the crisis is intensified by: 1) unfavorable demographics, with fewer young people to take care of an ever growing elderly population, 2) a Greek tradition of not paying their taxes that makes Americans look like model tax payers and, 3) total and complete distain by everyday citizens for government, financial institutions and big business. In addition, Greeks resent being dictated strict terms for bailout loans by other European countries. It is demeaning and it represents a loss of honor and a sig-

Networking

the foreseeable future. However, can anyone honestly expect the French and Germans to sacrifice greatly and over a long period of time in order to prop up the social well fare programs of less well off countries? And, for that matter, can anyone honestly expect the Greek and other stressed governments to survive for any length of time with the public outrage that has been expressed recently? A European catastrophe appears to be unavoidable. As Americans, we should be very concerned because it is certainly not in our best interests for Europe to fall into disarray; especially at this time as our own economic and political systems are severely stressed. One real fear is that the fiscal problems in Greece can rapidly spread throughout Europe and the rest of the world. Who knows how much bad Greek paper is held by banks and financial institutions worldwide?

To some extent, this is like the 2008-09 financial crisis all over again when we simply did not know what it was that we did not know. The truth is people and economic systems never deal well with sudden and adverse changes. Again, as Americans, we should be willing to take whatever steps are necessary to get our own government in better fiscal condition. This may make it critical that our political leaders make compromises that so far they have been unable or unwilling to make. As citizens, we should insist that compromise trumps ideology. If we do not, we may find ourselves like the Greeks. “Even if Plato were governing the country, and not Papandreou, the problems would be the same and (almost?) impossible to deal with.” Dr. E. Tylor Claggett is Professor of Finance at Salisbury University, Salisbury.

tip

Be genuine

Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others.  

COLLEGE STUDENT DISCOUNT PROGRAM - The Salisbury Area Chamber of Commerce is looking for businesses to participate in the College Student Discount Program. Every year, Salisbury University, Wor-Wic Community College and the University of Maryland Eastern Shore students contribute over $300 million to the local economy.  By taking advantage of the discount program, businesses can expand their stake in the college market. To participate in this program, contact Cindy Feist at 410-749-0144. If you currently participate and wish to continue, only notify the Chamber office of changes or new discounts you would like to provide. Business owners with a marquee are also asked to welcome new incoming college students with a “Welcome” message from Aug. 15 through Sept. 4.

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Barometer

Business Journal • July 2011

Wicomico County Sales Tax Collections by category

PAGE 7

Salisbury-Ocean City-Wicomico Airport June ‘10 . . . . . . . . . . 11,365 July ‘10 . . . . . . . . . . . 12,233 August ‘10 . . . . . . . . 13,173 September ‘10 . . . . . 11,328 October ‘10 . . . . . . . . 11,835 November ‘10 . . . . . . 11,013 December ‘10 . . . . . . 10,343 2010 Total . . . . . . . 129,341 January ‘11 . . . . . . . . . 9,608 February ‘11 . . . . . . . . 8,796 March ‘11 . . . . . . . . . 10,698 April ‘11 . . . . . . . . . . 10,550 May ‘11 . . . . . . . . . . . 12,820

3.7 -0.5 8.7 8.0 11.6 16.1 13.7 9.8 5.8 11.3 8.7 4.4 11.4

Airline Passengers Enplaned/Deplaned

May ‘11

April ‘11

May ‘10

Food & Beverage

$1,303,366

$1,228,614

$1,455,466

Apparel

$306,955

$330,929

$291,066

General Merch.

$1,542,096

$1,667,123

$1,563,496

Automotive & Oil

$387,640

$453,772

$385,074

Furniture & Appl.

$137,572

$206,226

$133,429

Building Supplies

$640,557

$550,339

$649,517

Dec

Jan

Feb

Mar

Apr

May

Utilities & Trans.

$316,492

$340,263

$476,681

National

9.1

9.5

9.5

9.2

8.7

8.7

Hardware & Equip.

$214,613

$182,964

$251,204

Maryland

7.1

7.3

7.3

7.0

6.6

6.9

Miscellaneous

$548,544

$579,221

$527,579

Wicomico

9.0

9.2

9.2

8.4

7.9

8.1

TOTAL

$5,397,835

$5,539,451

$5,733,512

Worcester

16.3

17.8

17.8

15.4

12.3

10.4

Somerset

10.1

10.9

11.4

10.1

9.4

9.5

Information courtesy of Comptroller of the Treasury, Retail Sales Tax Division.

The number in the right column is the percentage of change in passenger activity compared to the previous year.

National, State, County Unemployment Rates

Information courtesy of the Maryland Job Service at the One Stop Job Market. (Not seasonally adjusted.)


Business Journal • July 2011

PAGE 8

MCE offers free services, education for veterans The Salisbury Area Chamber of Commerce Foundation will partner with Maryland Capital Enterprises to provide free education and outreach services, technical assistance, and financing opportunities to veterans who are considering starting their own business.  The program is being offered free to qualifying veterans thanks to the donations of our sponsors: Bank of America, Rural Development Center (UMES), Veterans of Foreign Wars (VFW) Meuse Post 194, American Legion Wicomico Post 64, and the Delmar VFW Memorial Post 8276.           The first phase will be to conduct outreach and educational sessions in Salisbury and Easton. These two and a half hour workshops “Exploring Entrepreneurship” will include a discussion of why the individuals want to start their own small businesses, characteristics of successful entrepreneurs, an overview of the 11 week training program, and an entrepreneurship self assessment. 1. The Session for Easton will be held on Wednesday, Aug. 10, from 5:30 to 8 p.m., at the DLLR Workforce Development Center at 301 Bay St. 2. The Session for Salisbury will be held at the Chamber Foundation Training Center on Wednesday, Aug. 17,

Mills is awarded scholarship for essay on Chamber’s role The Salisbury Area Chamber of Commerce Foundation manages the annual Salisbury University Scholarship which will provide $1,000 to Emily Mills of Delmar to help her attend college at Salisbury University this fall. An anonymous donor, who created the scholarship, asked the SACC Foundation to oversee it. Emily Mills, a recent graduate of Salisbury Christian School, wrote the winning essay on “How and why the Salisbury Area Chamber of Commerce is important to our community.” By Emily Mills The Salisbury Area Chamber of Commerce is important to our com-

from 5:30 to 8 p.m., at 317 Lemmon Hill Ln. The second phase will consist of a one hour assessment conducted either telephonically or in person to determine eligibility for the 3rd phase – Project Opportunity Business Boot Camp. The third phase will be to conduct an entrepreneurship training program for veterans who were selected based on the assessment results. These classes will be held in two locations, five each at the Talbot County Community Center on Route 50 in Easton and the Chamber Foundation Training Center on 317 Lemmon Hill Lane in Salisbury. These classes will total 30 hours of classroom instruction, 3 hours per week from 6 to 9 p.m., starting Wednesday Sept. 7 and ending Wednesday, Nov. 9.  The training program will cover the following topics: Week 1 – Assessing Your Business Idea and Business Planning Week 2 – The Marketing Plan and Marketing Analysis Week 3 – Product, Price, Placement, and Promotion Week 4 – Where is the Cash and Managing Money Week 5 – Financial Tips and Tools Week 6 – Selling Success and Networking

Week 7 – Business Entities, Accounting Practices, and Government Oversight Week 8 – Management Week 9 –  Web Sites and Social Media Week 10 – Overview of Opportunities Available to Veteran Owned Businesses A formal graduation ceremony will

be held on Wednesday, Nov. 16, at the Salisbury Area Chamber of Commerce Business Center.  In order to attend, you must pre-register by contacting your local veterans representative or Joe Giordano, Workforce Development coordinator for the Salisbury Area Chamber of Commerce Foundation, at 410-860-6664 or email tjgiordano_2000@yahoo.com.

munity because it advocates for local business organizations, works to improve the quality of life for the citizens, and encourages businesses to hold themselves to a higher standard. When a business joins the Chamber of Commerce, people know that the organization is reputable and trustworthy. The Salisbury Area Chamber of Commerce is also the voice of businesses in our area, advocating for them in local and state government. Their efforts allow the economy of our area to continue to prosper even as the country as a whole is experiencing hard economic times. Along with working to make sure that our local businesses are heard on a larger scale, the Salisbury Area Chamber of Commerce also establishes committees and takes part in many community projects to improve the quality

of life for the citizens of Salisbury and its surrounding areas. For example, crime has recently become more of a problem in Salisbury. In an attempt to combat this issue, the Salisbury Area Chamber of Commerce has established the Chamber’s Crime Reduction Task Force. This group works with local law enforcement agencies to try to reduce crime in the area. The Chamber’s Crime Reduction Task Force is just one of the ways the Salisbury Area Chamber of Commerce is helping to improve the quality of life in the Salisbury area. Finally, the Salisbury Area Chamber of Commerce encourages its partnering business to operate at a higher standard. Committing to join the Chamber of Commerce tags a business with prestige and allows the public to know they can be trusted. This benefits the business with more customers as well as pro-

viding the customers reassurance and confidence in the business. The Salisbury Area Chamber of Commerce is the middle man between individuals in the community and the local enterprises they support, providing accountability and improving the quality of life for all. Vitally important to the livelihood of the Salisbury community, the Chamber of Commerce truly is a service-oriented organization. Participating in community projects, trying to limit crime, and constantly working toward bettering our local economy are the goals of the Salisbury Area Chamber of Commerce. Overall, it endeavors to make the Salisbury area a better place for all who work and reside here. Safeguarding both business and community members, the Salisbury Area Chamber of Commerce is an esteemed organization that can be trusted by all.

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Salisbury Area Chamber of Commerce Executive Brad Bellacicco accepts a donation to the Project Opportunity Veteran Entrepreneur Training from David Klein, vice president of Bank of America and the small business banker for the Maryland Shore Market.


Business Journal • July 2011

PAGE 9

57,185 working in Salisbury Continued from page one

The college offers online computer classes, which students can complete at work or at home. (For information, visit the website www.edtogo.com/worwic.) Through a grant from the Lower Shore Workforce Alliance, it also offers computer training in a computer lab at the One Stop Job Market on Mt. Hermon Road. The training includes a 40-hour course, introduction to the personal computer, and a 15-hour course on keyboarding. Toadvine said that computer skills are vital to anyone looking for work. “All you have to do is read the want ads to know that you have to be able to work on a computer,” she said. Maria Waller is the owner of Quality Staffing Service, a company she and her husband started 16 years ago. In that time, they have placed thousands of people in jobs, 30 of them just last week. She advises anyone looking for a job to do as much networking as possible. “Talking with people is still the best way to get a job,” she said. “We have jobs that we get hundreds of resumes for. If my phone rings, and Joe Smith leaves a message saying that he has applied for the job and outlining his qualifications, I’m going to pick up the phone and call him back, and maybe

not have to go through all of those resumes.” Waller also advises anyone applying for a job to create the best cover letter she can. “Really address your qualifications in the letter,” she said. And she cautions against allowing social networking websites from appearing unprofessional. “If you are going to put yourself out there on Facebook or LinkedIn, think of them as job-searching tools,” she said. “Watch your typos and grammar. And if you are going to talk with your friends in a certain way, do that privately.” Waller said that many positions filled by Quality Staffing are temporary. But she is seeing an increase in permanent, full-time jobs that are being filled. “We have been very busy this year, compared to the last two years, which were very quiet,” she said. “I hope it’s not a blip. But right now, we have three times the jobs that we had last year.” Schrecongost said that most of the jobs that her company are filling now, even those that require computer skills, are temporary or seasonal. “Employers are not willing to put extra full-time help on,” she added. “They are not prepared to spend the payroll dollars.” BesTemps is able to fill all of the jobs that come its way, Schrecongost

McLain is Rotary president

said. Of course, the other side of that is that it can’t always find work for the unemployed. “We cannot accommodate all of the people who need work,” she added. On June 17, the U.S. Department of Labor Bureau of Labor Statistics announced that May’s unemployment rate in Maryland was 6.8 percent, the same as it was in April and down from a high of 7.7 percent in January 2010. In contrast, the national unemployment rate was 9.1 percent in May. Maryland’s unemployment rate is “among the best in the country,” the bureau said. The situation in Salisbury and Wicomico County is not so rosy. Unemployment in the Salisbury metropolitan area reached 9.1 percent in May, up from 8.2 percent in April. The Bureau of Labor Statistics reports that 5,719 residents of the area were unemployed in May, while 57,185 residents were working. That is still better than things were in January 2010, when unemployment in the metropolitan area reached a fiveyear high of 10.8 percent. In the county, unemployment was at 8.8 percent in May, up from 8.0 percent in April. Of a labor force of 51,864 people, 4,570 were looking for work.

T R I N K E T S

Kathleen McLain, a member of the Rotary Club of Salisbury since 1997 and presidentelect for the past year, has been elevated to club president during a recent Changing of the Guard ceremony. McLain McLain, who will serve a one-year term as president, succeeds President Henry Engster. McLain, a native of Ridgely, holds a BS in French and a master’s in education from Millersville University. She has been the general manager of WMDT TV in Salisbury since 1996. McLain is active in a number of local community and civic organizations. Engster cited as accomplishments of his presidential year an increase in club membership, the purchase and stocking of over 100 book bags for underprivileged school children in the region and the distribution of nearly $30,000 in donations from the Rotary Club of Salisbury to local schools, community colleges and community organizations. To learn more about the Rotary Club of Salisbury or to obtain membership information, contact Membership Committee Chairman Bob Brown at 410-749-3873.

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Business Journal • July 2011

Business After Hours

Pohanka Toyota

Pohanka Toyota – of the Pohanka Automotive Group in Salisbury – hosted a Business After Hours networking event at their new sales and service facility located at 2010 N. Salisbury Blvd. in Salisbury. Pohanka Toyota’s new state of the art facility is designed and built for the customer. Sales and Service customers are surrounded by the comforts and convenience of home with a spacious waiting area where there is never an appointment needed for service.  Come see this great addition to the Pohanka Automotive Group and check out their website at www.Pohankaofsalisbury.com.

Suzanne Green of ClearChannel Radio, Duane Larmore of Shore Appliance Connection, Stacey Stargel of Delmarva Daylighting

Faye Walston of Auto & Freight Shippers, Kim Lutch of the Becker-Morgan Group, Michelle Aydelotte of Maryland Broadband Cooperative

John Frederickson, superintendent of Wicomico County Schools and Duane Briggs of Pohanka

Wes Cox (center) of Sperry Van Ness with Samantha Oscar and Michelle Lidinsky representing new chamber member Dr. Gail Anderson’s Medical Weight Loss

Tony Nichols (center) of B.B.S.I. with Diane and Jeff Merritt of Minuteman Press


Business Journal • July 2011

PAGE 11

UNITED WAY HELPS BOY SCOUTS - The United Way of the Lower Eastern Shore presented the Delmarva Boy Scouts with a check for $43,000 to help fund educational and leadership activities for boys ages 6-17 as well as a Scoutreach program for at-risk youth. The Boy Scouts have received $868,843 in funding from the United Way since 1983. Pictured (from left) United Way’s Aaron Reid with Delmarva Boy Scout’s Kevin Les Callette, Bryan White and Bill Turner. OPEN HOUSE - The hot month of June brought many pleasures and one of them was the open house/Herb Day celebration at Habanera Farm on Saturday, June 4, hosted by Chris Himmel and Henriette den Ouden. Habanera Farm sits on 21 acres on the Eastern Shore of Maryland and is just minutes from the Whitehaven Ferry and the Wicomico River. The open house celebrated herbs of all varieties. Habanera currently grows 48 different medicinal herbs in small plots. The event also celebrated their new solar powered herb dryer developed by James McNaughton of AH Pharma for their new drying shed. The Eastern Shore Herb Society and other local vendors joined in the festivities. Shown here, Henriette den Ouden (in the straw hat), who handles individual herbal and health consultations, has an M.S. in herbal medicine and is an herbalist and health coach. Chris Himmel, who does individual and group coaching, has an M.A. in applied healing arts and is a certified grief recovery specialist. The pair continues to expand their services with a second location in Lewes, Del.

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Creekwatchers annual report

The Wicomico River Creekwatchers annual report for 2010 is available online at www.salisbury.edu/wicomicocreekwatchers. In a joint endeavor, volunteer citizen creekwatchers have sampled 24 sites along the extent of the Wicomico River every other week from March to November, and Salisbury University students analyzed the water quality to determine levels of nitrogen, phosphorus, algae, water clarity, salinity and pH. The 2010 Wicomico Creekwatchers results show modest improvement in some areas compared with the averages from the past several years. However, water quality is still impaired in many sections of the river, and much work will be needed on all fronts to achieve a healthy river.


PAGE 12

Business Journal • July 2011

Business After Hours

Residence Inn By Mariott

The Residence Inn By Marriott hosted a Business After Hours networking event on Thursday, May 19, to welcome chamber members to this all suite hotel designed to meet the needs of long term business travelers.  Every suite has a fully equipped kitchen and is 50% larger than the average hotel room.  High speed Internet, full hot breakfast buffet and Manager’s Socials are always complimentary. Stop in and see General Manager Ellen Pettingill and her staff or visit them online at www.marriott.com/sbyri.

The staff of the Residence Inn - Ellen Pettingill, Brian Hammes, Josh Moore, Rachel Manning, Mike Hester, Mark Alexander

Garrett Layton of Morgan Stanley/Smith Barney, Jerry McClymont of Signs By Tomorrow, and Vance Morris of ChemDry  

Anthony Darby of Merchant Brokers, Travis Fisher of Inacom, Kyle Lankford of Austin Cox, Shawn Dykes of Mail Movers

Steve Hall of Eastern Shore Investigations (prospective member), Becky & David Insley of Culling Innovations, Yvonne Terry of the Maryland Food Bank

Allison Cherry of Holiday Inn Downtown, Sam Slabaugh of EST Financial Group, Stacey Stargel of Delmarva Daylighting


Business Journal • July 2011

PAGE 13

Salisbury needs to work to remain competitive

As of July 1, Wicomico County is operating under a county report new balanced budget, proposed by the county executive and dramatically altered and Wor-Wic will no finally adopted by the county longer provide the council. The budget process followed recent trends in that Adult Basic Education it was forced to focus more Program it picked up not on how to improve or expand county operations but last year...after Board of how to do without the quality Education cuts. of services our community has come to expect and dething to do was to take advantage of the mand. Revenue Cap’s provisions and allow Of particular concern is the continu- the property tax rate to increase by one ing slashing of our county commitment nickel, after 10 years of steadily declinto our children’s education. After an his- ing by a total of 30 cents to the tax rate toric cut of more than $7 million to our K last in effect in 1988. Of that five cents, through 12 public education system last four cents would merely yield revenues year and accompanying cuts to Wor-Wic equal to those collected this year. County Community College and the county li- tax revenue would not increase. As you brary system, the budget approved by the know, the county council rejected my county council this year hits the school approach and settled for a one-penny system with another $7 million cut and increase to offset new state budget ima new $100,000 cut to Wor-Wic. As a pacts. Discussion of the wisdom and result, Wor-Wic will no longer provide ramifications of the council’s action are the Adult Basic Education Program it best left for another day. What I want to picked up last year when the Board of report today is that the tide is changing Education dropped it in response to the in our community’s understanding of budget cuts then. our challenges. People are starting to As part of my budget proposal, I re- “get it.” We realize we can’t have strong luctantly concluded that the responsible services and we can’t be competitive in

economic development without a strong quality of life, one that makes people and business want to come here and stay here. In public hearing after public hearing, people stood up to say they would willingly pay more to secure our county as a good place to live, work and raise a family. More than 70% of those addressing the county council at their budget hearing stated their wish to see services protected over a further decline in tax revenue and the editorial pages of the Daily Times were filled with letters and editorials endorsing our plan. Even the business community, no advocate of “tax and spend,” was clear in its support. The Salisbury Area Chamber of Commerce polled its members and found a 61% to 39% majority view that the full nickel increase was warranted. In the words of Chamber President Colburn, “I strongly recommend that the county’s revenues be kept at the level of the current fiscal year through a five-cent adjustment to the property tax rate. Our business community needs quality education as a source of quality employees and a strong infrastructure that would enable them to compete effectively throughout the region.” At their May general membership meeting, the Fruitland Chamber of Commerce voted unanimously to support

my budget in its entirety. Our business leaders know that for business to succeed we must have a strong, vibrant community...a community of superior schools, safe neighborhoods, quality roads, effective health programs, parks, libraries and all the elements that make our county a home. It has been said that everyone is entitled to their own opinion but not to their own facts. The facts have been established that our county risks losing the competitive edge that, for generations, made us the “Hub of Delmarva.” An analysis of our county’s changing climate over the past 10 years clearly shows that we are at or very close to the bottom of multiple measures of community strength, especially when compared to our peers across the Eastern Shore. It’s a message that we shared with select groups during the budget process with the result that people are finally becoming concerned and are reaching the conclusion that the first rule of getting out of a hole is to stop digging. I intend to continue spreading the message across our county in the months ahead in order to engage our community in a serious dialog that will not only get us out of the hole we’ve dug but will take us to the high ground of economic success that marked the history of our county for so many years.

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PAGE 14

Business Journal • July 2011

Business After Hours

The Insurance Market

The Insurance Market hosted a Business After Hours networking event to celebrate the opening of their new offices in Salisbury located at 1409 S. Salisbury Blvd. Jim and Andy Hartstein of the Insurance Market also introduced the guests to the United Way Young Leaders Society and the good work that they do in our community. People from all over Delmarva have come to trust The Insurance Market with their insurance and financial service needs. For more information, visit www.insurancechoices.com.

Kris Todd of Morgan Stanley/Smith Barney, Jack Morita of Local Book Publishing, Anthony Darby of Merchant Brokers

Mike Eaddy of Delmarva Power, Dennis Hopson of Edward Jones Financial Brandy White of Fairfax Properties, Alison Day of MaTech, Amy Luppens of the United Way

Brent Voigt of ExpressTech Computers, Aaron Reid of The United Way

Jim Hartstein, Roger Waters, Blair Brodie and Andy Hartstein of the Insurance Market


Business Journal • July 2011

PAGE 15

Dove Pointe continues to adapt to meet the needs of Delmarva By Lynn R. Parks

Donald B. Hackett has been affiliated with Dove Pointe, a training center for children and adults with disabilities, for 40 years. And in that time, Hackett, now the center’s executive director, has not tired in the least of seeing how its “consumers” react to the progress that they make. “Seeing the pleasure that they take in the services that we provide, that never grows old,” said Hackett. “We see excellent experiences and growth here every day and I still love it. I look forward to it every day.” Hackett’s family was involved in the formation of Dove Pointe, originally called the Wicomico Teen-Adult Activity and Development Center, in 1968. A family member, then a teenager, was disabled, Hackett said, and there was no place for him to go where he could get training to help him contribute to the community. “Dove Pointe truly had a grassroots beginning,” he said. More than 40 years later, the private, nonprofit facility, whose name was changed to Dove Pointe in 1999, when it moved from the Mardela area to the Salisbury area, helps about 300 children (age 5 to 18) and adults every day,

from Wicomico County as well as from Somerset, Worcester and Dorchester counties in Maryland and lower Sussex County in Delaware. But it has not lost touch with its goal of providing services that the community needs, Hackett said. “All of the programs that we have developed have been trying to reflect the needs of the community,” he said. Most recently, for example, Dove Pointe started a traumatic brain injury unit, to treat people who have suffered from a head injury that caused damage to the brain. The facility saw a need, Hackett said, and worked to fill it. A large part of the facility’s mission is training people to do whatever they can do in the workplace. “Our objective is to provide opportunities where people can be successful, so that they can be as independent as possible,” Hackett said. The banquet room and meeting rooms that Dove Point offers to members of the community are a large part of its vocational training. Consumers work in food preparation, setting up banquet tables, as wait staff, washing dishes and in maintaining the rooms. The center also places people in jobs in the community. Hackett’s family member, the one who prompted the founding of Dove Point, for example, ended up working in a cafeteria at Salis-

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bury University, loading dishwashers. The workers are provided at no cost to the employer. Staff members at Dove Pointe provide training and follow-up services. Dove Pointe is newly-certified as a MOVE (Mobility Opportunities Via Experience) basic provider. With the use of training and adaptive equipment, the program helps children and adults who are confined to wheelchairs to stand up and then to walk. This can often make the difference between being able to stay home and having to move into a nursing home, Hackett said. Recently, a team of employees from Dove Pointe traveled to South Africa, where they helped a care center establish a MOVE program. The trip and training, as well as five pieces of equipment that the South Africa facility kept, were paid for with a grant from Rotary International. In fact, the area’s three Rotary Clubs, Salisbury, Wicomico County and Salisbury Sunshine, have been key players in Dove Pointe, said Hackett, who is serving as a Rotary district governor this year. “Our local Rotary members have been very supportive,” he said. Specifically for children, Dove Pointe has programs for those who suffer from autism and for those who need

therapeutic behavioral services. It has a day care program and a summer camp, both of which are open to children and teens with disabilities and well as to those without disabilities. (The camp, which can accommodate 30 children, currently has a waiting list.) The facility has 45 group homes, for children and adults, in the Salisbury area. About 100 people live in the homes, along with support staff. Transportation is provided from the group homes to the facility as well as to places of employment for those who work. Dove Pointe also provides transportation for consumers who live at home. Hackett said that Dove Pointe strives to enable people of all levels of ability to find their place in the community. “We should be all-inclusive,” he said. “Everyone has skills and strengths, each one of us can be productive. And through being productive, our people develop a sense of dignity and respect for themselves as well as for others.” For your information Dove Pointe is located at 1225 Mount Herman Road in Salisbury. For details, call 410-341-4472 or visit www. dovepointe.com.

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By Lynn R. Parks Since January, membership in the Ocean Pines Chamber of Commerce has grown by 45 businesses. Entrepreneurs are looking for new ways to get their names in front of potential customers and are turning to the chamber to help them do that, said director Elizabeth Kain-Bolen. “They are finding value in the kind of networking group that the chamber offers,” she added. “They are looking for different opportunities, different ways of marketing, and our social networking provides that.” Kain-Bolen said that the chamber, which has about 300 members, sponsors a number of events at which members can gather and talk. It also sponsors expos at which members can present their wares and services to the public. Already this year, it’s held a business expo and an expo for senior citizens. On Aug. 26, the chamber will hold a technology and green expo to showcase businesses that offer high-tech goods and services and businesses that sell energy-saving products. The expo will be held in the Ocean City (Md.) Convention Center. (For details, visit the chamber website, www.oceanpineschamber.org.) The Ocean Pines Chamber represents businesses throughout the unincorporated areas of Worcester County, Kain-

Business Journal • July 2011

Ocean Pines

Bolen said. While there aren’t many businesses in the gated community of Ocean Pines, there are a number situated on roads leading to the community, she added. She said that in the county, commerce is “pretty healthy and steady.” While some larger businesses are closing their doors, she said, those closings create opportunities for residents to step up and fill the void. “A lot of people are seeing a gap in services or goods and taking the chance to open their own small businesses,” she said. “I see a lot of that happening.” The chamber can help out in those situations by providing publicity for new businesses. On the other hand, it can help the community by vetting applicants for membership, Kain-Bolen said. “When a business is a member of our chamber, you know it’s a credible name,” she added. “We look at applicants and deny them membership if they aren’t an upstanding business in the community.” The chamber publishes a yearly directory, which it has inserted in area newspapers. It also sponsors seminars and workshops and is teaming with the Ocean Pines community to hold a flounder fishing tournament in August. Chamber members are welcome to help sponsor the tourney; by doing so, she said, they can get their names printed on the official tournament T-shirt.

Everyday Technology & Green Expo

The Ocean Pines Chamber of Commerce is hosting an Everyday Technology and Green Expo in the Roland E. Powell Convention Center in Ocean City, on Friday, Aug. 26. Exhibitors will be showcasing products and services with new technology and/or green initiatives that help make our businesses, homes and lives better and greener everyday.

Photos by Cassie Richardson

Along with exhibits, there will also be informative workshops and seminars. Two websites are being developed for this event - www.OCGreenExpo.com and www.OCTechExpo. com - and will feature the companies that will be exhibiting. Exhibitor space and sponsorship opportunities are available through the Ocean Pines Chamber of Commerce. For more information, visit www.OceanPinesChamber.org, e-mail info@OceanPinesChamber.org or call 410-641-5306.


Business Journal • July 2011

PAGE 17

Atlantic General Hospital

By Lynn R. Parks Commerce in Berlin is thriving, said Olive Mawyer, director of the Maryland Eastern Shore town’s chamber of commerce. “We have had very good, steady progress in the last few years,” she said. “We are seeing a definite upward movement.” Mawyer credited the town’s mayor, William Gee Williams III, for the healthy downtown. “He is working very hard to make sure that this is a business-friendly town,” she said. An anchor of the downtown is the 116-year-old Atlantic Inn, Mawyer said. The inn, at 2 N. Main St., was recently remodeled and features Victorian-period guest rooms and suites. Another staple of downtown is its twice-weekly farmers’ market, held at the corner of West and Main streets Wednesdays from 2 to 6 p.m. and Fridays from 10 a.m. to 3 p.m. “It gets bigger and better every year, with a good variety of things to offer,” Mawyer said. The second Friday of every month, the town hosts an art stroll, from 5 to 8 p.m. Galleries and restaurants are open and entertainers line the streets. On July 8, the chamber will sponsor the town’s annual bathtub race. Businesses throughout town will decorate bathtubs, put them on wheels and then race them down Main Street. “One person rides and another pushes,” Mawyer said. “It’s a great way for businesses to build relationships among employees.” Recently included as part of the art

Need blood work, but don’t want to waste time waiting in a crowded lab office? It takes less than a minute to go online and check the wait time at Atlantic General Hospital in Berlin. Whether you have a minor emergency or need an X-ray or a lab workup, just log onto www.atlanticgeneral. org and look for the “Wait Times for Service” box. Also available on the website are wait times for the hospital’s Atlantic ImmediCare walk-in clinics in Ocean Pines and Pocomoke, and in Millsboro, Del. If you have an Android, iPhone or Blackberry, you can download a free app to get hospital wait times information at any time (with the exception of the Atlantic ImmediCare clinic wait times which are coming soon). The app can be found in the health section of the Android Market, the iPhone iTunes Store and Blackberry App World. More information about the wait times, the 30 Minute ER Promise, and outpatient services at Atlantic General Hospital as well as instructions for the app download can be found at www.atlanticgeneral.org.

Berlin

stroll is the chamber’s new office, at 14 S. Main St., in the former post office. The office, considerably larger than the chamber’s previous office at 103 N. Main, has six 10-foot by 10-foot galleries that the chamber is leasing out to artists. Two of the spaces are rented out and four are still available, Mawyer said. There are several new businesses in town, Mawyer said. They include the Flashback Fashion Gallery, which sells vintage clothing, and the Nest, a boutique and gift shop. A hair salon, Oh My Hair, opened recently, as did the Atlantic Retreat, which offers facials and massages. Ta-Da, a gift shop and boutique, recently expanded to a second location. Its furniture store opened in April. The town even has its own glass blower, Mawyer said. Jeffrey Auxer demonstrates his craft and sells his wares in his shop on Jefferson Street. He also gives lessons. Coming soon is the Baked Dessert Café and Gallery, a combination of a bakery with the former Patrick Henry Fine Art Gallery. The new shop on Bay Street is set to open in July. It will still showcase the fine art of local artist Patrick Henry. Also planned to open next month is a cupcake shop, Cupcakes in Bloom. Owner Shawnee Berzonski said that she has been selling cupcakes from her home for about two and a half years, and “business has exploded on me.” Her new shop will be located at 120 N. Main St.

Hate the wait? Get the real time anytime.

Now you can check wait times for all your health care needs while on vacation with just a tap of a button. Hospital wait times now available online and on the go! You’ll find current wait times for x-ray and lab services as well as our Atlantic ImmediCare walkin clinics displayed right on our web page. Not only that, you can now download a special AGH wait time app right to your mobile phone, so you’ll always have accurate, real-time information – right at your fingertips!

410-641-1100 www.atlanticgeneral.org

Coming soon to the wait time app Atlantic ImmediCare! ©2010 Atlantic General Hospital. All rights reserved.


Business Journal • July 2011

PAGE 18

LORA presents scholarships

The Local Owner Restaurant Association (LORA) has awarded four scholarships to Wicomico County high school graduating seniors interested in a career in the culinary arts and the hospitality industry. The 2011 winners will each receive $1,000 to aid them in their education and preparation for employment in a restaurant or related business. All scholarships were presented at the high school award ceremonies by LORA officers. The winners are Ashley Alexis O’Rourke Baer of Wicomico High School, Kaila Cornelius of James M. Bennett High School, Chandler Holmes Raffa of James M. Bennett High School and Alexandra Timmons of Salisbury Christian School. Ashley Alexis O’Rourke Baer was involved with the Math Team, track & field, the James M. Bennett Concert Choir and Orchestra. She plans to attend Johnson & Wales University in North Miami to become a pastry chef. Kaila Cornelius was in the Parkside High School Career and Technology Education (CTE) Culinary Arts program and competed in the Skills USA competition where she earned second place. She will attend college in the fall and hopes to own her own restaurant someday. Chandler Holmes Raffa was involved in the Math Team, Debate Team, Hand Bell Choir,

Symphonic, Marching and concert bands, Rock & Roll Revival, Spanish Honor Society and the National Honor Society. She plans to attend the Culinary Institute of America and hopes to open a bakery in Salisbury. Alexandra Timmons was involved in It’s Academic, student government and helped stage and direct plays. She will attend Lee University in Cleveland, Tenn. LORA presents scholarships annually to high school seniors attending a Wicomico County public or private high school or the high school in Delmar, Del. The funds will be used to attend an accredited/approved college or other hospitality industry training program. Each year, LORA conducts the Tastes for Tomorrow Scholarship Gala. This year’s event was March 12, at the Fountains and raised enough money to expand the number of scholarships from two to four. The student applications are reviewed by a committee appointed by LORA. Students are judged on school record (culinary arts classes are desired but not required), employment history, high school and community activities, recommendation letters from three people and an essay of 200 to 500 words on the student’s plans and goals for a future in the hospitality industry including why they want to work in this field.

Kalia Cornelius accepts a LORA Tastes for Tomorrow scholarship from David Wharton and LORA President Chef Stewart Davis at the James M. Bennett High School Senior Awards Ceremony.

Ashley Baer receives a LORA Tastes for Tomorrow scholarship to help fund her education at Jones & Wales University from LORA Officers Patrick Scott (left) and David Wharton. Alexandria Timmons (right) accepts a LORA Tastes for Tomorrow scholarship from David Wharton, LORA secretary and scholarship chairman. Timmons is attending Lee University in the fall. Chandler Raffa of James M. Bennett High School accepts a LORA Tastes for Tomorrow scholarship from David Wharton and LORA President Chef Stewart Davis. Raffa plans to attend the Culinary Institute of America.

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Business Journal • July 2011

PAGE 19

RIBBON CUTTING - During the 3rd Friday event on June 17, the Salisbury Area Chamber of Commerce invited dignitaries, chamber members, and all those who helped in the creation and coordination of the “Paving the Way to the Future” campaign to celebrate its completion. Ernie Colburn, president of the Salisbury Area Chamber of Commerce, welcomed everyone to the ribbon cutting and thanked all those involved. County council, city officials and past presidents congratulated the Salisbury Chamber on its renovations.


Business Journal • July 2011

PAGE 20

The Community Foundation of the Eastern Shore awarded a $25,000 grant to HALO (Hope and Life Outreach) to support the new Center of Hope Day Facility. From left are Celeste Savage, executive director, HALO-Hope and Life Outreach; Spicer Bell, president, Community Foundation of the Eastern Shore; and Erica Joseph, program and development director, Community Foundation of the Eastern Shore.

HALO receives $25,000 grant The Community Foundation of the Eastern Shore awarded a $25,000 grant to HALO (Hope and Life Outreach) to support the new Center of Hope Day Facility. HALO has plans to open the Center of Hope in space the organization currently occupies on Eastern Shore Drive. This center will help to meet a growing need to provide services and a safe place for homeless individuals and families during the day. Currently, most local shelters provide evening accommodations but guests must leave during the day due to staff and resource limitations. The grant resulted from the Foundation’s Community Initiatives Committee which works

Williams earns ASAI recognition

Craig Williams of Becker Morgan Group was recently awarded the American Society of Architectural Illustrators (ASAI) AIP26-Koichi Yasuda Juror Award for his 3D illustration, “Red.” This award places him within a prestigious group of professionals from around the world with a dedication to architectural illustration. Williams’ piece, one of the top six out of over 400 entries, will be showcased during

to identify programs that help to address a regional need. Past initiatives have focused on building capacity in the local nursing workforce through the Partners in Nursing Program, enhancing the construction trades curriculum in local high school career and technology programs, and engaging older adults in service and volunteerism and the re-launch of the ShoreCAN Volunteer Center. Organizations including Help and Outreach Point of Entry, Diakonia, Samaritan Shelter, Village of Hope, Joseph House and the Christian Shelter are recipients of CFES funding to support a wide range of programs and services. the annual Architecture in Perspective exhibition at Pola Museum Ginza in Tokyo, Japan. In addition, Williams’ illustration, “Hopper Remix,” received the ASAI AIP25-Robert Greenstreet Juror award and is featured on the national American Institute of Architects (AIA) website, www.aia.org. Williams combines over 15 years of architectural rendering and 3D modeling experience with the firm’s in-house graphic design department to provide clients with stateof-the-art presentation materials.

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RIBBON CUTTING - On Wednesday, May 25, The Friends of Poplar Hill Mansion were proud to have dignitaries, city officials, chamber members and friends attend a ribbon cutting to announce the completion of the historic interior paint restoration and the serpentine garden on the back lawn. Aleta Davis, board chair, thanked everyone for coming to the city owned historic Poplar Hill Mansion, Salisbury’s oldest federal home. Nancy Marasco, curator for the mansion, had the privilege of cutting the ribbon. Light refreshments and drinks were provided by the Poplar Hill Mansion board members. Thank you to all those in attendance that made this event a great success. For questions regarding the mansion or on how to become a Friend of Poplar Hill Mansion, visit www.poplarhillmansion.org.


Business Journal • July 2011

PAGE 21

SEPTIC SYSTEMS

BANQUET DONATION - Gordon Gladden, president of the Green Hill Yacht and Country Club board of directors and Salisbury Area Chamber of Commerce past president, presents a check to Chamber Executive Director Brad Bellacicco to help sponsor the 2011 Annual Banquet that was held at Green Hill on April 14. The 91st Annual Banquet was well attended and Maryland Senator Richard Colburn gave a few remarks about his cousin, Ernie Colburn the incoming chamber president.

Quality you can trust

ACE HOLDS FREE WATER TESTING - Rommel’s ACE in Cambridge and Performance Water Systems recently offered free water testing. Nearly 100 people participated in “Water Day,” a first-time event. Performance Water Systems gave away a Reverse Osmosis Drinking Water System with installation, a value of nearly $1,000. The winner was Richard Ball, of Bucktown and a regular customer of ACE in Cambridge. From left are Ball, Kyle Poore of Performance Water Systems and Shaun Bounds, manager of Rommel’s ACE, Cambridge.

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STATE FARM SUPPORTS JA - State Farm recently presented Junior Achievement of the Eastern Shore with a $5,000 grant. “State Farm was proud to provide Junior Achievement programs to every North Dorchester Middle School student. We witnessed firsthand as volunteers, the impact of these programs,” said State Farm Agent Megan Nabb. Pictured are Annie Presley; Courtney Coulburn; Ryan Swann; Taijaha Brummell; Erica Wootten; Devin Wilcox; Lucas Holden; Jayme Weeg, president of JA; Vaughn Evans, principal at NDMS; Tavon Camper; Brandon Hallbrook; Mack Pearson; Erin Summy; Korri Jester; Justin Porsey; Bailey Lowe; Char Bell; and Megan Nabb, State Farm Insurance. To learn more about Junior Achievement or State Farm, contact Jayme Weeg at 410-742-8112.

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Business Journal • July 2011

County Tourism holds reception, awards ceremony Wicomico County Recreation, Parks and Tourism recognized its strongest supporters during a reception and awards ceremony on May 17. From poodles to wrestlers and teenage softball players, Wicomico County Tourism brings several events to Wicomico County each year which provide an estimated $12 million economic impact. “Several area businesses and individuals go above and beyond in encouraging the growth of tourism in our area,” says Tourism Manager Sandy Fulton. “From providing cash sponsorships for signature events to placing a ‘Welcome Visitors’ message on business marquees, the work of Wicomico Tourism is perpetuated through the support it receives by the community.” Awards were presented to the restaurant and business of the year and the hotelier and hospitality person of the year. The Betty K. Gardner Tourism Person of the Year award was also given. This award, named in honor of the late Betty K. Gardner, honors an individual who has proven him/herself instrumental in the promotion of tourism in Wicomico County.  Each award recipient also received a citation from Senators Richard F. Colburn and James N. Mathias. Recipients were selected by the Tourism Advisory Board. The 2011 Tourism Award Recipients are:

Restaurant of the Year: Zia’s Italian Restaurant, Alex and Pete Bubbas Hotelier of the Year: Bak Patel, owner/operator of Microtel, Country Inn & Suites and Holiday Inn Express Hospitality Person of the Year: Dean Coffelt, Apple Drugs Business of the Year: Frank Ferrogine, president/CEO of Gateway Subaru Tourism Person of the Year (Betty K. Gardner Award): Chris Perkins, Jet Carpet Cleaning A week after the awards ceremony, the Local Owner Restaurant Association (LORA) presented a $1,000 donation to representatives from Wicomico Recreation, Parks & Tourism including Recreation Commission Chairman Allen Brown. The Henry S. Parker Athletic Complex will benefit from a portion of these funds and the remainder will be allocated to the Tomorrow Fund which is used to fund the participation of minority and at-risk youth in fee-based recreation programs the children might not otherwise have the opportunity to pursue. Wicomico County Recreation, Parks and Tourism’s goal is to provide high quality events and programs, to preserve unique natural resources, to acquire, develop and maintain park land and recreation facilities, and to market Wicomico County for the purpose of attracting visitors and tourists. All of these things are made possible because of the support from the community.

Wicomico County Recreation, Parks and Tourism recently held a reception and awards ceremony to honor its strongest supporters. Shown from left are award winners Dean Coffelt of Apple Drugs, Chris Perkins of Jet Carpet Cleaning and Frank Ferrogine of Gateway Subaru.

LORA presented a $1,000 donation to representatives from Wicomico Recreation, Parks & Tourism. The Henry S. Parker Athletic Complex will benefit from a portion of these funds and the remainder will be allocated to the Tomorrow Fund.


Business Journal • July 2011

PAGE 23

The costs of a boring summer By Dr. Harlan Eagle, “Dr. Z”

It’s July, it’s hot, and the kids have been out of school for several weeks. At this point in the summer, schedules are loose, days are long and the nerves of working parents are starting to fray. There are still endless weeks stretching out across August and already an old nemesis – boredom – is coming to visit. We know that too much sun leads to sunburn and not enough water leads to dehydration, but what is the risk of a little boredom? Kids are supposed to have downtime in the summer, right? The truth is, boredom is the enemy of creativity. This is important because creativity supports critical thinking and self-expression – both of which are crucial for succeeding in school and life. While TV, video games, computers and other home-based activities can certainly have a place in a child’s life, full days of electronics without social interaction, outdoor exposure and nonscreen-based creative outlets keep kids from straying too far from the skills they need to return to school in the fall. Fortunately, it is not too late in the summer to find camp programs, and the choices are plentiful. Whether you select a week (or sev-

eral) at a traditional day camp such as Camp Odyssey @ The Salisbury School, a “recreation” program offered by your county, a specialty camp (such as cooking, writing or robotics) like those offered by Wor-Wic or one of a myriad of programs offered across the region, you will find something sure to interest your child. When looking for camp programs, consider these questions as a starting point for comparison: What is the camp’s philosophy and policies? What is the camper-to-counselor ratio at each camp? Is each camp inspected by the state Health Department? Is each camp accredited or affiliated with a school? What are the payment – and refund – requirements at each camp? Is the environment secure and nurturing? Can you get recommendations from other camp families? Don’t let boredom creep into your child’s life. Find ways to stimulate the mind, tickle the senses and add a bit of zany to their summer, and you will see your child thrive far beyond Labor Day.

Dr. Harlan Eagle, “Dr. Z,” celebrating Camp Odyssey @ The Salisbury School’s 20th anniversary last summer with some campers.

About the author Dr. Harlan Eagle, who has a Ed.D in Education, has served as the executive director of Camp Odyssey for 21 years, helping thousands of children make the most of their summer – and make

memories that last a lifetime. For more information about Camp Odyssey – and/ or to support the scholarship program through sponsorship or donation – call 410-749-0144 or visit www.campodyssey.org.

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Business Journal • July 2011

Health

Eye Institute honors Dr. Azar

Ralph Greene, the first patient to undergo endoscopic spine surgery at PRMC, takes his first ride on his Harley Davidson motorcycle since surgery. Joining him outside the Peninsula Orthopaedic Associates, P.A. office in Salisbury is orthopaedic spine surgeon Scott McGovern, MD.

Revolutionary surgery offered Passion and dedication. 68-year-old Ralph Greene of Whitehaven, will tell you he has both. His golf game - at a 30 handicap - is equal parts dedication and frustration. His passion, however, is his Harley, which he’s ridden for 53 years and in all 50 states. Just not recently. “The pain was so severe it literally brought me to tears. I never left the house, canceled vacations, couldn’t drive, couldn’t ride the bike…I didn’t want to take a shower it hurt so bad,” said Ralph of the severe back, groin and leg pain that from October 2010 to May 2011 left him absolutely unable to do anything. “It was awful, I couldn’t stand it.” It was most likely a fall a decade ago from a ladder and an awkward landing that caused the bulging disc that was now controlling and crippling Ralph’s life. When strong pain medications and injections failed, he turned to orthopaedic spine surgeon Dr. Scott McGovern, to discuss surgical options. “Surgery should always be the last option for treating spinal disorders,” said Dr. McGovern. “Our goal is to provide patients with the safest, best outcomes possible, and for Ralph, surgery was not only the last option, it was the absolute best option.” Dr. McGovern assured Ralph he was confident he could correct the problem and that he was a strong candidate for endoscopic spine surgery at Peninsula Regional Medical Center. He also shared with Ralph that he would be the first patient to undergo the

new procedure that Dr. McGovern had trained in for many years at UCLA and the Mayo Clinic but hadn’t performed at PRMC. The surgery, which only Dr. McGovern performs regionally, took about an hour. Ralph was awake the entire time under just a local anesthetic. Instead of an open, larger incision, Dr. McGovern inserted a specialized high resolution camera and customized surgical instruments through just one very small incision to repair Ralph’s disc problem. The camera allowed him to see inside the spine, and the instruments gave him the ability to fix the problem with much less stress on surrounding tissue and bone versus an open procedure. “Although certain patients will benefit more from a traditional surgery, minimally invasive and endoscopic surgery can replace most traditional open surgeries and be equally as effective,” said Dr. McGovern. “We’re fortunate at PRMC to be a forerunner in this technology.” For patients, that translates into reduced blood loss from a single, small incision, faster recovery, less pain and a safer surgery. Just six hours after arriving at PRMC, Ralph was on his way back home to Nanticoke, and pain free. “Dr. McGovern and this surgery have given me my life back, no question about it,” added Ralph. To learn more about endoscopic spine surgery or the Peninsula Spine Center at PRMC, call the Peninsula Spine Center at 410-912-5666 or visit www.peninsula.org.

AZAR Eye Institute (AEI) has announced Dr. Alex Azar has been awarded the Allan D. Jensen Part-Time Faculty Teaching award for the 2010/2011 academic year. Dr. Azar was nominated for the award by medical students attending the Johns Hopkins University in Baltimore, Md. This is the second consecutive year Dr. Azar has received the award. Dr. Azar has been teaching medical students at Johns Hopkins for 16 years. During 2010 he delivered four lectures to second year students on diabetic eye changes, macular degeneration, sarcoidosis and laser vision correction of the eye. Dr. Azar also taught general medical students how to perform eye examinations on live patients and instructed those interested in pursuing a career in ophthalmology how to use the slit lamp and other specialized lenses used to examine the eye. “In the seven years I have known Alex, he has been our most dedicated part-time faculty member,” said Dr. Albert Jun. “He is always able to connect well with the students and is a very devoted teacher.”

From left, Dr. Albert Jun, associate professor of ophthalmology at the Wilmer Eye Institute, Johns Hopkins University School of Medicine and Dr. Alex Azar, Azar Eye Institute. 

Dr. Albert Jun presented the award to Dr. Azar at the Wilmer Residents Association meeting at Johns Hopkins on Friday, June 3.


Business Journal • July 2011

New treatment for PAD offered

Three physicians of Peninsula Regional Medical Center’s Guerrieri Heart & Vascular Institute are exploring medical advances for the treatment of Peripheral Artery Disease (PAD), and are the first in the region to offer a new treatment option to people suffering from the condition’s debilitating effects. Vascular surgeons Douglas Wilhite, MD and David Kerrigan, MD and Cardiologist Seema Nour, MD are pioneering the safe and effective use of this technology and its ability to provide new hope for treating the disease. Peripheral Arterial Disease is a lifethreatening condition where a fatty material called plaque builds up on the inside walls of the blood vessels that carry blood from the heart to legs and arms. Plaque build-up causes the arteries to harden and narrow—a condition called atherosclerosis—reducing blood flow to the legs and feet. PAD can cause heavy, tired or painful legs or feet, a condition known as claudication. If allowed to progress, PAD can lead to Critical Limb Ischemia (CLI), which may result in amputation of the leg. Doctor Wilhite, medical director of the Vascular Lab at PRMC, believes that the new orbital atherectomy system may have brought treatment options full-circle. The device uses a unique orbital or spinning motion with an off-set, diamond coated “crown” to literally sand away the plaque. As the crown rotates and orbit increases, centrifugal force presses the crown against the artery’s plaque, safely eating away a small amount of the lesion with each orbit. The orbital motion is designed to create a smooth vessel opening, which may improve blood flow and lessen PAD’s debilitating leg pain.

PAGE 25

To learn more about this new procedure or the complete line of cardiac and vascular services at the Guerrieri Heart & Vascular Institute, visit www. peninsula.org.

PRMC earns strong bond rating

Peninsula Regional Medical Center has announced that Standard and Poor’s has affirmed its A/Stable long-term bond rating. The rating is attached to the series 2006 Maryland Health & Higher Education Facilities Authority revenue bonds issued as part of the medical center’s $100 million construction and renovation project, which was completed in late 2009. Despite the challenges facing all Maryland hospitals in fiscal 2011 from a very low rate reimbursement increase, Standard & Poor’s acknowledged that Peninsula Regional is in a very strong business position highlighted by an excellent 73% market share, modest pension burden, low-risk debt profile and adequate cash flow to meet its capital needs. Leadership at Peninsula Regional was also commended for reducing operating costs and creating opportunities for the Medical Center to become more efficient in its delivery of care. “Standard and Poor’s strong bond rating affirms our strength, verifies that we are on the right track and helps to solidify our financial outlook,” added Peninsula Regional Medical Center President/CEO Peggy Naleppa, MS, MBA, PhD, FACHE. “By expanding the campus when we did and introducing new services and technology, we have positioned ourselves - even in these times of great economic uncertainty - to be a financially stable healthcare provider for the people of the Delmarva Peninsula for many years to come.”

EYE GLASSES DONATED - Azar Eye Institute and Accurate Optical collected and donated 150 pairs of eye glasses to the Lion’s Club of Salisbury. From left are Dr. David Miller, optometrist, Accurate Optical, William Bicknell, district governor, Lions Clubs International District 22B and Dr. Alex Azar, ophthalmologist, Azar Eye Institute. The Lions Recycle for Sight program collects eyeglasses and delivers them to regional Lions Eyeglass Recycling Centers.  Volunteers at the recycling centers clean, sort by prescription strength and package the glasses.  Most of the recycled glasses are distributed to people in need in developing countries where they will have the greatest impact.

From left, Therese Ganster, Peninsula Home Care branch director; Andrew Naumann, Wicomico County EMS committee chairman; and Ashley Weldon, Parsonsburg EMS.

Home health safety campaign When you or a loved one are released from the hospital after an illness, accident or surgery, the last place you want to end up is back in the hospital. Peninsula Home Care wants to make sure you get home - and get to stay there.  In partnership with Wicomico County EMS, Peninsula Home Care is kicking off a Home Health Safety Campaign – Safe Home-Safe Haven, designed to educate and provide resources to “at-risk” patients in the community (stroke, congestive heart failure, falls and chronic obstructive pulmonary disease (COPD)). The two organizations are working together to promote medical safety prevention and education in

the home.      “We are the eyes and ears in the homes of hundreds of “at-risk” patients every day,” said Therese Ganster, Peninsula Home Care branch director. “We are working with our local EMS to develop ways to better prepare responders and patients in the case of an emergency.” The partners are also focusing efforts on patient education in the home and a follow up program to check in on patients after they have been released from the hospital. Peninsula Home Care also provides every patient with medication and medical history cards in addition to a hand out on heart failure that assists them in making good decisions about when it is time to call 911.


PAGE 26

Business Journal • July 2011

Education

UMES, IBM partnership gives students an edge A unique partnership to modify UMES’ business and technology curriculum over the past two years has given 17 students job opportunities with such Fortune 500 companies as IBM, Fidelity Investments and The Depository and Trust Clearing Corporation. Eight have landed jobs with those employers at an average starting salary of $71,000, according to John Thompson, a consultant specializing in information technology instruction. Another nine students have worked as interns with those same companies, earning $18-to-$24 an hour, he said. More importantly, those nine undergraduates now have hands-on experience, giving them an edge in a restructured job market when they graduate. This new employment frontier for UMES students is the result of an exclusive initiative between IBM and the university championed by President Thelma B. Thompson. “I’m very appreciative of what UMES has done to help prepare me for my new job,” said Dorian Thomas, who now works for IBM in Raleigh, N.C. Under the direction of Don Resnik, program manager for IBM’s Academic Initiative “System z,” the computer company partnered with UMES faculty to retool and expand business and computer science courses. IBM also provides guest lecturers, such as technical professionals Paul Wojciak, Richard Prewitt and executive Michael Browne, at no cost to the university. “This allows IBM engineers the opportunity to engage directly with students as the informational events are held … and individual relationships are created and fostered,” said Browne, a

SU students place in competition Sustainable driving makes a difference. That’s the message two teams of students from Salisbury University’s Franklin P. Perdue School of Business sought to impart during the Direct Marketing Association of Washington Education Foundation’s (DMAWEF) 2011 Collegiate MAXI Competition. Students were challenged to create a marketing plan for the Chevrolet Volt for area automotive dealer Ourisman Chevrolet. The SU team of Jessica Beever, Sarah Cibelli, Scott Cocklin and Hannah Townsend earned the Silver MAXI, while the Salisbury

distinguished engineer and master inventor. “This builds a different learning experience on campus.” While IBM looks to hundreds of colleges for computer-savvy graduates, the company’s relationship with UMES is unique. “We want our students to possess the skills needed to not only compete for technical jobs, but to become technical thought leaders as well,” Dr. Thelma B. Thompson said. It was the president, a workforce development advocate, who saw the synergy in her institution collaborating with an industry leader. She directed UMES administrators to establish a formal relationship with IBM, which celebrates its 100th anniversary this year. She tapped federal funds to hire John Thompson, a former IBM executive who maintains ties to the computer industry, as a consultant. He said IBM and its business partners need employees with skills in “enterprise testing” and who can work in teams to solve problems and develop new cutting-edge products. UMES, John Thompson said, already had a solid foundation in its curriculum, which appealed to IBM and convinced the company to become an instructional partner. Adjustments were made to a halfdozen mathematics and computer science courses, and three new ones were added specifically with IBM needs in mind, according to department Chairman Gurdeep Hura. “Students who have been able to build these process skills during their undergraduate or graduate-level work will be much more attractive to poten-

team of Matt Leon, Brian Matos, Spenser Smallwood and Tracy Stanley took home the Bronze. Both were coached by Dr. Howard Dover of the Management and Marketing Department. “Since DMAWEF has created its new MAXI program, Salisbury teams have placed in the top three each semester,” said Dover. “The majority of students on this year’s teams were spring semester juniors, who have had only one marketing class — principles of marketing — which makes their achievements all the more impressive.” While the competition was a new experience for most of the SU team members, one had prior experience in the MAXI winners’ circle. Cibelli was a member of last year’s Bronze team.

Consultant John Thompson, left, was hired by UMES President Thelma B. Thompson (no relation) to guide a collaborative effort with IBM in modifying the university’s curriculum.

tial employers,” said Prewitt, an IBM senior technical staff member. IBM’s “System z” mainframe is used by the financial services industry, insurance companies, national retailers, the manufacturing industry and government. It is capable daily of processing huge volumes of sensitive and critical information, such as ATM transactions. Infusing courses with IBM recommendations on teaching current industry skills will expand career-path options

for students, UMES business school Dean Ayodele Alade said. They include solution architecture, technical sales and marketing, product design and development, testing and validation, performance analysis and customerrelationship management. “This addition of IBM Enterprise Systems testing courses to college-level curricula will provide UMES students with a compelling advantage over their peers,” Prewitt said.

SU HONORS EMPLOYEE OF THE YEAR - Gwen Owen, assistant director of housing and residence life, was recently named Salisbury University’s 2011 Employee of the Year. Announced during SU’s annual Employee Appreciation Day, the winner receives a $1,000 cash prize. Owen began her career with SU in 2003 as an area director in the Housing and Residence Life Office. In November 2010, she was selected as Employee of the Month. Dr. Dane Foust, interim vice president of student affairs, described Owen as “the ultimate professional. She is a team player who takes initiative and will do whatever it takes to get the job done. She is energetic and enthusiastic and is always willing to go the extra mile. Gwen represents the very best that Salisbury University has to offer.”


Business Journal • July 2011

Personnel File

DBF welcome two associates

Davis, Bowen & Friedel, Inc. (DBF), announces that Erik Retzlaff, P.E. and Joshua Taylor, P.E. have been named associates with the firm. Each has over 10 years of experience in engineering design and analysis, project management and contract administration. Retzlaff and Taylor serve as oncall engineers to several Retzlaff municipalities on Delmarva. On-call engineering services they provide include administrative, financial, design, plan review and project construction phase services. Taylor joined DB&F in 1999, and became a licensed engineer in 2009.    Taylor During his 12 years at DB&F, he has worked on a diverse range of engineering design and construction administration projects. He continues to perform civil and environmental engineering services as well as manage the Construction Administration Department at the firm’s Salisbury office. Retzlaff joined DB&F in 2000, and became a licensed professional engineer in 2008. He has taken a lead role in the firm’s delivery of municipal engineering services in Delaware, and continues to perform civil engineering services at the firm’s Milford office.

Hanna attends convention

Henry Hanna, CCIM, SIOR, senior advisor for Sperry Van Ness – Miller Commercial Real Estate in Salisbury, recently attended the 2011 RECon ICSC (International Council of Shopping Centers) Convention in Las Vegas, Nev. The convention attracted a worldwide audience of over 30,000 attendees and was held at the Las Vegas Convention Center. Some of the sessions covered in the three day convention included: identifying the proper tenant mix for a shopping center and how to accelerate the leasing process, how to achieve shopping center stability while maximizing income, ideas and methods for transforming “downtown” in an economic development asset, and trends in operations and performance for property managers. 

Campbell holds top ranking

While many real estate agents have struggled through a turbulent housing market, four year veteran Holly Campbell has risen to the challenge. Campbell currently holds the toprank out of all RE/MAX Premier Properties agents in year-to-date pending transactions (13 properties under contract), sales volume ($4,620,256.00), and total commissions earned, and is No. 2 in closed transactions (21 transaction sides closed). RE/MAX Premier Properties consists of three offices,

Salisbury, Ocean Pines and Ocean City. Campbell is eligible for the RE/MAX 100% club. She specializes in new construction, farms, waterfront condos and homes; as well as disCampbell tressed properties and critical negotiations with mortgage holders. RE/MAX Premier Properties is located at 2815 N. Salisbury Blvd., in Salisbury.

Wise joins Landmark Insurance

Landmark Insurance & Financial Group of Princess Anne welcomes Tamika “Tami” Wise as a new sales executive. Wise is a licensed insurance agent and a licensed real estate through Exit Shore Realty. Wise, who grew up in Somerset County, studied business administration at the University of Maryland Eastern Shore. She lived in Prince Georges County until she returned to Somerset County in 2010. Wise She is former owner and CEO of Northwestern Mortgage Group, LLC and owner and president of Wise Financial, Inc. She was also employed by Wells Fargo as a home mortgage consultant.

Kane receives license

Davis, Bowen & Friedel, Inc., congratulates Robert Kane on the successful completion of the State of Virginia Professional Engineer licensing requirements. Kane has been affiliated with Davis, Bowen & Friedel’s Civil Engineering department since 2002 and has provided stormwater management engineering and site design for projects in Kane Delaware and Maryland, where he also holds professional licensure. He is also experienced in erosion and sediment control, municipal engineering and regulatory agency permit process.

Recycling

tip

Paper Recycling Fact

If you had a 15-year-old tree and made it into paper grocery bags, you’d get about 700 of them. A busy supermarket could use all of them in under an hour. This means in one year, one supermarket can go through over 6 million paper bags. Imagine how many supermarkets there are just in the United States.

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Purnell-Thomas Tennis Tournament Provides Family Fun By Ed Thomas, Director Purnell-Thomas Memorial Tennis Tournament

Each year, the Jack Purnell-Chris Thomas Memorial Tennis Tournament committee hears from players and fans how much fun they have at the annual event. Participants have a great time vying against their peers for $30,000 in prize money, while spectators get to see some of the world’s up-and-coming tennis players in action. This year, for the eighth annual tournament, we asked ourselves one question: “How can we make this even more exciting for the entire community?” The answer: Community Tennis Night. From 5-9 p.m. Tuesday, August 16, young and old alike are invited to stop by the Salisbury University tennis courts on College Avenue to meet the players in person and watch them compete in fun events, including fastest and most accurate serve competitions. For the amateurs in the audience, the evening offers an opportunity to play alongside tournament players during our annual pro-am challenge. The entry fee for amateur players is a $50 tax-deductible contribution to Coastal Hospice. Space is limited. The overall tournament, scheduled August 17-21, often draws players who go on to participate in the U.S. Open in New York, where weather and court conditions are similar to those here. Money raised by the event, however, stays in Salisbury, benefiting Coastal Hospice. In 2007, the tournament committee realized its initial goal, dedicating a new room at Coastal Hospice’s “Hospice by the Lake” facility in honor of the event’s namesakes. We want this room to provide comfort and hope for friends, family, neighbors and others struggling with serious illnesses. With our initial goal met, the tournament committee renewed its desire and commitment to continue raising funds for Coastal Hospice to help them provide much-needed care and support for our community. Originally held from 1982-1993, the tournament is named in honor of two local players who loved the sport, Jack Purnell and Chris Thomas. Born in 1929, Purnell was an avid baseball player and went on to become the youngest general manager for a farm team of the Cincinnati Reds before working in the public relations office of the National Baseball League. He returned to Salisbury and worked for many years at his family’s business, Kuhn’s Jewelers. He was a community advocate and a founding board

member of Coastal Hospice prior to his death in 2002. My brother, Chris, grew up in southern New Jersey and Salisbury. A natural athlete, he was a graduate of SU, where he was a member of the men’s tennis team. He left the East Coast in 1980 to work as a tennis pro in Hawaii and Guam. He returned to the area in 1981 to fight a year-long battle with cancer. He died in 1982 at age 27. After a 10-year hiatus, the tournament was revived as a fundraiser for Coastal Hospice. Each year, many of the world’s best young players are expected to compete. In addition, they receive housing, transportation and a big dose of Eastern Shore hospitality during their stay in Salisbury. The tournament committee is always looking for community members in the SU neighborhood who are willing to open their homes to provide players with a place to stay. Many players who return to the tournament each year are attracted by the congenial atmosphere their host families provide. The players often form lasting friendships with those families, staying in touch long after the tournament. Tennis in Salisbury has come a long way since the area’s first court of record was built in the 1940s on land now occupied by Peninsula Regional Medical Center. The cement court reportedly sloped six feet into the Wicomico River! Things had gotten a lot better by 1960 when promoter Bill Riordan (who went on to coach tennis great and five-time Salisbury tournament champion Jimmy Connors) introduced the city’s first international tournament, a tradition that lasted until 1981. Salisbury also hosted the United States National Indoors Tennis Tournament from 1964-1972 at the old Wicomico Youth & Civic Center. Almost 40 years later, we are proud to continue upholding the tradition of professional tennis in Salisbury. Admission for spectators is free, and the public is invited. For more information on the tournament or the pro-am challenge, call 410-726-9126, e-mail shell@bankofdelmarva.com or visit the tournament Web site at www.purnell-thomas.org.


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DPR earns awards

From coverage of a child molestation investigation that drew nationwide attention to a feature about the return of a last-of-its-breed watercraft, stories told by Delmarva Public Radio recently earned praise from the Chesapeake Associated Press Broadcasters Association. (CAPBA). WSCL 89.5 FM and WSDL 90.7 FM garnered five awards in the non-metro radio category during the association’s annual summer convention in Ocean City. The stations, which broadcast from the Salisbury University campus, have won 25 awards in the past seven years. Rush took home three awards. His coverage of the investigation and trial of Delaware pediatrician Earl Bradley, who was charged with more than 100 counts of sexual abuse relating to his young patients, earned him the award

Name

Business Journal • July 2011

Business Mix JULY 2011 DIRECTORY for Outstanding News Series. He also won Outstanding Feature or Human Interest Story for his feature “A Skipjack Makes a Comeback” and Outstanding Use of Sound for his story “Delmarvans Cope with the Latest Heat Wave.” One of the stations’ newest programs took top honors, as 2BoomerBabes Radio Hour won the award for Outstanding Talk Show. The program won the honor—its first—based on segments including “Early Onset of Alzheimer’s” and “Nude Recreation.” Winning the Outstanding Editorial or Commentary category was Hartman with her opinion piece “Just Don’t Call Me Ma’am.” This was Hartman’s second consecutive win, following an award last year for her “Why I Love Delmarva” series. Delmarva Public Radio was selected for these honors from among some 70

radio and television stations in Maryland, Delaware and Washington, D.C. 

PG 2BNI welcomes new members

The Salisbury Thursday Breakfast Chapter of Business Network International, Inc., (BNI) is pleased to have welcomed five new members in the past month.  Scott Reynolds of Austin Cox Home Services, Sean Christiansen of Verizon Wireless, Dan Bebee of Tri-County Electrical Service, Stacey Davis of PNC Merchant Services and Ginger Donovan of M&T Bank were inducted as the newest members to join the profitable networking chapter.  These new members will have the opportunity to receive and give business referrals each Thursday morning during the weekly breakfast meeting. Business Network Int’l is the world’s largest referral organization.

7.5 DEEP

Contact

This particular chapter has passed over $8 million in business just this year. Visitors are encouraged to stop by to learn more about referral networking and promote their business. Specifically, we are seeking a mortgage broker, attorney and janitorial company. Bring plenty of business cards. The Salisbury Thursday Breakfast Chapter of BNI meets weekly to network and pass qualified business referrals. Meetings are held from 7:30 to 9 a.m. every Thursday at UNO Chicago Grill in Fruitland. Contact Sandy Grim at Atlantic HR Connection, 410-8600101, or Kara McClymont, at Signs By Tomorrow, 410-860-0033 for more information.

PKS opens Lewes office

PKS & Company, P.A., Certified Public Accountants and Advisors to

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ADVERTISING Morning Star Publications, Inc. Melissa Perdue 302-629-9788 302-629-9243 mperdue@mspublications.com 951 Norman Eskridge Hwy., Seaford, DE 19973 302-841-0887 _________________________________________________________________________________________________________________________________________________________________________ ARCHITECTS & ENGINEERS Andrew W. Booth & Associates, Inc. Matthew Smith 410-742-7299 410-742-0273 awbengineers.com msmith@awbengineers.com 1942 Northwood Dr., Salisbury, MD 21801 Debbie Bailey dbailey@awbengineers.com _________________________________________________________________________________________________________________________________________________________________________ Davis, Bowen & Friedel Michael Wigley 410-543-9091 410-543-4172 dbfinc.com mrw@dbfinc.com One Plaza East, Suite 200, Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ George, Miles & Buhr, LLC Michelle Everngam 800-789-4462 410-548-5790 gmbnet.com meverngam@gmbnet.com 206 W. Main St., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ ARCHITECTURAL & ENGINEERING SUPPLIES DiCarlo Precision Instrument & DiCarlo Precision Imaging John DiCarlo 410-749-0112 410-749-9323 dicarlo1.com john@dicarlo1.com 2006 Northwood Dr., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ AUTO DEALERS Pohanka Automotive Group Chris Hagel 410-749-2301 410-742-5168 pohankaofsalisbury.com chagel@pohankaofsalisbury.com 2012 North Salisbury Blvd., Salisbury, MD 21801 ext: 8030 ________________ ________________________________________________________________________________________________________________________________________________________ Sherwood of Salisbury Matt Romanowski 410-548-4600 410-548-4662 sherwoodofsalisbury.com mattromo@sherwoodofsalisbury.com 1911 N. Salisbury Blvd., Salisbury, MD 21804 _________________________________________________________________________________________________________________________________________________________________________ COMMERCIAL BROKERAGE Rinnier Commercial Blair Rinnier, CCIM, CPM 410-742-8151 410-742-8153 rinnier.com brinnier@rinnier.com 218 East Main St., Salisbury, MD 21801 _________________________________________________________________________________________________________________________________________________________________________ CONSTRUCTION Malone Homes Jason Malone 443-260-4775 443-260-1769 malonehomesmd.com jason@malonehomesmd.com PO Box 1109, Allen, MD _________________________________________________________________________________________________________________________________________________________________________ Ruark Builders Barbie Hanneman, VP 410-749-0193 410-860-4875 ruarkhomes.com bhanneman@ruarkhomes.com 4920 Snow Hill Rd., Salisbury, MD 21804 410-677-3835 _________________________________________________________________________________________________________________________________________________________________________ FINANCIAL The Bank of Delmarva Debbie Abbott 410-548-1100 410-742-9588 bankofdelmarva.com dabbott@bankofdelmarva.com 2245 Northwood Dr., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________ Delmarva Wealth Management Bob Anderson 410-912-4286 410-912-4287 lpl.com/bob.anderson bob.anderson@lpl.com 543 B Riverside Dr., Salisbury, MD 21801 855-566-6362 ________________________________________________________________________________________________________________________________________________________________________


Business Journal • July 2011 Business announces the opening of its newest office in Lewes, Del. The office is located at 1143 Savannah Road, Suite 1 and is a full service office offering a broad range of services, including general tax and accounting services as well as small business consulting, audit and tax services for Homeowner’s and Condo Associations and audit and consulting services for Municipalities and Not-For-Profits. PKS & Company, P.A. is a full service tax and accounting firm with offices in Salisbury, Ocean City and Lewes.

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room with grand fireplace; two private offices; several large flat-screen televisions with cable service; large outdoor swimming pool with Jacuzzi; and covered and open patio areas surrounding the pool. Call 410-543-8750 for more information or visit www.SummersGate.com

JULY 2011 DIRECTORY PG 3 UMES to expand offerings

SummersGate begins clubhouse

A 7,300-square-foot clubhouse is scheduled to be completed this fall at Salisbury’s active adult community, SummersGate located at the intersection of Johnson and Snow Hill roads. The clubhouse will include: a stateof-the-art fitness center; men’s and women’s locker rooms with showers; multi-purpose activity room, including a fully equipped kitchen; spacious game room featuring game tables; business center with computers and Internet access; pub lounge and bar area; great

Name

The University of Maryland Eastern Shore is adding three new science degrees to its roster of academic programs. The University System of Maryland’s governing board gave UMES the approval to offer a bachelor’s degree in biochemistry and master’s degrees in chemistry and medical science - physician assistant studies. UMES will begin enrolling undergraduate majors in biochemistry and graduate students in chemistry this fall. University officials project that when both programs are fully operational over the next three-to-four years, they’ll serve 35 bachelor’s degree candidates and a half-dozen master’s students in chemistry.

Contact

WMDT WELCOMES NEW ANCHOR - Good Morning Delmarva on WMDT-47 welcomes Jennifer Falsetti to its news team as morning anchor. Falsetti comes to WMDT from News 7/LSCTV, in northeastern Vermont. She is an honors graduate from Lyndon State College with degrees in television studies, broadcast news and television production and interned at WTEN-TV in Albany, N.Y.  To reach Falsetti, email her at jenn_falsetti@wmdt.com. Also part of Good Morning Delmarva is Marc Adamo, veteran meteorologist and producer Lynette Gilchrist.  If you’re looking for weather answers, contact Marc through the weather page at www.wmdt.com.

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HEATING AND AIR Mid-Atlantic Heating and Air 410-546-5404 410-546-5418 2312 Allen Dr., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________

INDUSTRIAL COMMERCIAL PAINTING ProCoat, PO Box 2154 David Ennis 410-749-7491 443-944-9924 procoatdmv.com dennis@procoatdmv.com 26538 Siloam Rd., Salisbury, MD 21802 ________________________________________________________________________________________________________________________________________________________________________ INSURANCE Allstate Insurance Fred Pastore 410-860-0866 410-860-0869 allstate.com/fredpastore fredpastore@allstate.com 111 Naylor St., Salisbury, MD 21804-4333 ________________________________________________________________________________________________________________________________________________________________________ Atlantic/Smith, Cropper & Deeley Laura Deeley Bren 410-835-2000 410-835-2036 ascd.net lbren@ascd.net 7171 Bent Pine Rd., Willards, MD 21874 ________________________________________________________________________________________________________________________________________________________________________ Avery Hall Insurance Group Kevin Hayes 410-742-5111 410-742-5182 averyhall.com khayes@averyhall.com 308 E. Main St., Salisbury, MD 21801 Joe Gast jgast@averyhall.com ________________________________________________________________________________________________________________________________________________________________________ Gamee Elliott, State Farm Insurance Gamee Elliott 410-749-4725 410-749-4175 statefarm.com gamee.elliott.bvm6@statefarm.com 923 Eastern Shore Dr., Salisbury, MD 21804 ________________________________________________________________________________________________________________________________________________________________________ Gary K. Marshall Agency David Galeone 410-651-1111 garymarshallagency.com dgaleone@yahoo.com PO Box 250, 12610 Somerset Ave. Princess Anne, MD 21853 ________________________________________________________________________________________________________________________________________________________________________ Landmark Insurance & Financial Group Charles McClenahan 410-651-2110 410-651-9288 landmarkinsuranceinc.com charlie@ 30386 Mt. Vernon Rd., Princess Anne, MD 21853 888-651-2111 landmarkinsuranceinc.com ________________________________________________________________________________________________________________________________________________________________________ RPS ISG International Brad Sutliffe 410-901-0736 410-910-0836 isgintl.com Brad_Sutliffe@isgintl.com 204 Cedar St., Cambridge, MD 21613 ________________________________________________________________________________________________________________________________________________________________________ PRINTING DiCarlo Digital Center. Joey DiCarlo 410-749-9901 410-749-9885 dicarlodigitalcopycenter.com joey@dicarlo1.com 109 South Division St., Salisbury, MD 21801 ________________________________________________________________________________________________________________________________________________________________________ REAL ESTATE Remax Crossroads, PO Box 307 Susan Mergargee 443-736-3373 443-736-3379 LiveonDelmarva.com susanmegargee@remax.net 103 E. Main St., Fruitland, MD 21826 Broker, Owner ________________________________________________________________________________________________________________________________________________________________________ TIRE & AUTO CENTER Burnett White Dawn Tilghman 410-742-2222 410-543-4182 burnettwhite.com burnettwhite@cavtel.com 412 East Main St., Salisbury, MD 21804 ________________________________________________________________________________________________________________________________________________________________________


Business Journal • July 2011

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Retirement plans for a small business owner By Kelley Selph For a variety of reasons, many people, particularly those in the baby boom generation, are considering If you have no employretiring later than they might ees other than your have originally planned. If spouse or a partner, you’re in this group, you’ll want to take full advantage of you can establish an those extra working years by “owner-only” 401(k). contributing as much as you can to a retirement plan that can help you build resources, or $22,000 if you’re 50 or older. The defer taxes and, ultimately, maximize amount of your profit-sharing contriincome. And if you own a small busibution is based on your earnings. The ness, you’ve got some attractive plans sum of your employer contribution and from which to choose. Let’s look at two your salary deferral contributions can’t of these retirement plans — the “owner- exceed $49,000 in 2011 (or $54,500 if only” 401(k) and the defined benefit you’re 50 or older). Keep in mind that plan. if your spouse is employed by your If you have no employees other business, you each can contribute the than your spouse or a partner, you can maximum amount allowed. establish an “owner-only” 401(k), also You’ve got considerable flexibility known as an individual 401(k). This in funding your owner-only 401(k). plan offers many of the same advanBoth the salary deferral and the profittages of a traditional 401(k): a range sharing contributions are discretionary, of investment options, tax-deductible so you can change them at any time contributions and the opportunity for based on your business’s profitability.  tax-deferred earnings growth. You may Now, let’s move on to the defined even be able to choose a Roth option benefit plan, which might be approprifor your 401(k), which allows you to ate for you if you are highly compenmake after-tax contributions that have sated and have no other employees. the opportunity to grow tax free.  By establishing a defined benefit plan, Your owner-only 401(k) contribuyou’ll be providing yourself with a tions consist of two parts: salary defermonthly payment (or “benefit”) for life, ral and profit sharing. In 2011, you beginning at the retirement age specican defer up to $16,500 of income, fied by your plan. In 2011, the yearly

Investing

benefit limit is $195,000.  The amount you can contribute to your defined benefit plan each year is based on several variables, including your current age, your compensation level and your retirement age. But you’ll certainly be able to contribute large amounts: A defined benefit plan is the only retirement account that allows contributions in excess of the limits placed on 401(k)s and other defined contribution plans. Generally speaking, the closer you get to retirement, the larger your maximum yearly contributions will be. (This is because you’ll have fewer years left in which to fund your defined benefit.) And since your defined benefit contributions are tax-deductible, you are, in effect, getting a big boost from the government to fund a generous retirement plan. Here’s one more benefit to owneronly 401(k) and defined benefit plans: You can contribute to both of them at the same time. But before you choose either or both of them, consult with your tax and financial advisors. After all, you work hard to help provide for a comfortable retirement tomorrow — so you’ll want a retirement plan working hard for you today.

JULY 2011 INDEX PG 4 5x5.25 Deep

About the author Kelley M. Selph, AAMS, is a financial advisor for Edward Jones Investments. You can reach him at 410-8601828.

Colburn comments on Allen’s Senator Richard F. Colburn (RMid-Shore) has issued a statement regarding Allen Family Foods, a global exporter of poultry products, that has recently filed for Chapter 11 bankruptcy. Allen Family Foods Inc. is a 92-year-old Delmarva poultry producer based out of Seaford, Del. In response to the numerous constituent inquiries, Senator Colburn stated, “The Delmarva poultry industry has already been adversely affected by the economic recession, and the bankruptcy of Allen Foods will only hurt the industry even more. Since Allen has long been a major employer on the Eastern Shore, the company’s bankruptcy will cause many Shore residents to lose their jobs. Unfortunately, two other prominent poultry companies on Delmarva, Perdue and Mountaire, have indicated that they will not assume possession of any chicken houses north of US Route 301. In response, I have offered my assistance by contacting the Maryland Department of Agriculture Secretary Earl “Buddy” Hance, who is currently working to address the situation, and Maryland Department of Business and Economic Development Secretary Christian Johansson. I intend to continue to work closely with both departments to help lessen the devastating economic blow that the closure of Allen Foods will have on our area.”

Business Journal Advertising Index The following Directory of Business Journal advertisers provides quick reference for your convenience. The number appearing before the name of the business refers to the page number where the ad appears in this edition of the Journal. Accessories 9 Trinkets . . . . . . . . . . 334-6006 Architecture 7 AWB Engineers . . . . 742-7299 8 Becker Morgan. . . . . . . . . . . . . Advertising 5 Comcast Spotlight . . 546-6610 Automobiles & Services 19 Burnett White . . . . . . 742-2222 7

Pohanka of Salisbury. . . . . . . . . . . . . . . . . 1-877-4-POHANKA

11 Sherwood of Salisbury . . . . . . . . . 548-4600

Employment 6 Express Employment . . . . . . . 860-8888

Health

Printing

20 Delmarva HomeCare 749-0887

19 Hilyard’s Business

Heating & Air Conditioning Dining 18 Edible Arrangements 677-0350 16 Java Bay Café . . . . . 641-7501

6 Mid-Atlantic Heating . 546-5404 Insurance 22 Atlantic, Smith Cropper & Deely . . . 835-2000

Solutions . . . . . .800-247-2201 Real Estate 32 Remax Crossroads . . . . . . . . . . . . . .443-736-3373

Financial 18 Delmarva Wealth Management . . . . . . 912-4286

11 Avery Hall. . . . . . . . . 742-5111

13 Repress Financial . . 920-0206

15 Gary K. Marshall Agency . . . . . . . . . . . 749-2220

Septic

23 IBS . . . . . . . . . . . . . . 213-8331

21 Towers Concrete . . . 479-0914

Mailing

Sitework & Paving

2 Sperry Van Ness . . . 543-2440

13 Shore Bank . . . . . . . . . . . . . . . Graphic Design 31 Matice . . . . . . . . . . . 858-4775 Health 24 Accurate Optical. . . . 749-1545 25 Apple Discount Drugs . . . . . . . . . . . . . 543-8401 17 Atlantic Genral Hospital . . . . . . . . . . . 641-1100

4 Mail Movers . . . . . . . 749-1885 Non-Profit 9 Habitat For Humanity . . . . . . . . . 546-1551 Paving 15 Chesapeake Paving . . . . . . . . . . . 742-2330

20 Terra Firma. . . . .302-846-3350 Utilities 8 Bay Area Disposal . . . . . . . . . . 860-6607 23 Choptank Electric. . . . . . . . 877-892-0001


Business Journal • July 2011

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How to assess your IT support needs By Erin Middleton Telewire Communications

Practically every function we perform touches our data network in some way. You go to print something and you cannot see the printer you want to send the document to. A customer emails a quote, but it didn’t make it into your Inbox (Where did it go, exactly?). Your database won’t let you add a new part number into your inventory. The credit cards did not batch out properly last night from the web orders you took. The network is running really slow today and keeps locking you out. Even your phone system is on the network these days - or it should be, by now. Face it, we have all been there. It can be unbelievably frustrating when things are not working in synch. Work stops. I’ll say it again: work stops. If you are lucky enough to have an in-house IT support service, good for you. They may be able to figure it out, or they may have to try a few different things to get you up and running again. If not, you could call on the services of any number of local IT companies. Hopefully two things will happen: they’ll send their best technician and he’ll be onsite within an hour. You could be thinking, “Oh, please don’t send that guy you sent last time…”. Clearly some techs are better than oth-

ers, and it may not be that the tech is bad - it may be that he was out of his comfort zone on a particular problem. The tricky part about IT support is that the field encompasses so many different sub-specialties that you would be hard-pressed to find a single IT professional with expertise in all areas: cyberthreats and security, backups, antivirus software, SPAM, server monitoring, Exchange servers, database integration, router configuration, firewalls, web monitoring, the list is getting longer and longer. Complexities are increasing to the point where it is hard even for your in-house IT staff to keep up with the work.

A good way to supplement your existing IT department or to give support to smaller firms without in-house talent is to adopt a managed services model of support. There are a handful of MSP Alliance-accredited organizations that can help you obtain top-notch IT support for real-time help to a variety of IT woes. Most managed service providers will allow you to pick and choose the level of support you need. Some common offerings include: • Help Desk - call center-style support with trained IT techs who can respond immediately to end-user trouble. 95% of all problems can be fixed remotely. • Remote Server Monitoring and Mgt. - a proactive service to keep your servers running smoothly and to manage patches, clear alarms, etc. • Web Monitoring and Filtering keeping a close eye on what websites employees have access to and tracking employee web activity • Remote Database Backup - a service which backs your data up to a secure off-site data center and tests the restoration process regularly • Desktop Maintenance - a service which installs and regularly checks for updates and patches The emphasis is shifting from a beak-fix model to a more proactive strategy, where network “health” is

carefully measured and monitored by MSP Alliance-accredited IT professionals who have the expertise and staffing to give you 24/7 support. Even if you have a great in-house IT staff already, managed IT services can nicely supplement their work and off-load some of the routine, repetitive tasks that nibble away at their day. Immediate help from a certified IT professional can save your organization a tremendous amount of downtime. The cost varies depending on the services you select, but the solution can be surprisingly affordable when compared to the solutions offered by the traditional “on-demand” IT vendors. Your choice will depend on a few factors: How reliant are you on your network? How much downtime can you afford? Are your existing IT support workers overwhelmed? Is it time to hire another IT worker? Does your organization lack a dedicated IT person? If you have a network that runs many of the mission-critical processes in your organization and you have very little tolerance for downtime, you might think seriously about managed services. For more information on the Managed Service Providers Alliance, visit www.mspalliance.com.



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