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Business Report DECEMBER 2010

Can Cloud technology help save your business

Change Service Requested

PO Box 1000, Seaford, DE 19973

money?

ALSO INSIDE

A guide to local holiday happenings hidden treasure Young’s Studio


Delmarva Document Solutions Cambridge • Salisbury • Elkton Easton • Salisbury • Elkton

1-800-639-5844

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Business Report | December 2010

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Bayhealth's new website www.bayhealth.org provides important health information in a user-friendly and interactive format. Explore the site for Bayhealth's services, physicians, careers, quality data and locations. Educate yourself about health issues from “asthma” to “Zenker’s diverticulum” by clicking on the online library. Engage in the interactive tools including fun health quizzes and risk assessments, animations and procedure videos, or get "A Bit of Advice" health tip from a member of Bayhealth's medical staff.

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Business Report | December 2010


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CHAMBER NEWS

FINANCIAL Protecting your company’s bottom line

By DOUG PHILLIPS Special Holiday Feature Your guide to local holiday happenings HIDDEN TREASURE Young’s Studio offers portraits, not pictures By DOUG PHILLIPS

Business Report | December 2010

39

FEATURE STORY

The technology forcast for Delaware’s small businesses by M. LeGates

FEATURE STORY

How the Dover Air Force impacts the local economy by M. LeGates

40

HEALTH

46

BUSINESS LICENSES

49

BUSINESS DIRECTORY


5

from the editor What’s important to your business?

S

ometimes we get reminded of what’s important in most unfortunate ways. A few months ago, it had been discovered over the weekend that a folder was missing from our file server. The particular folder that was missing happened to contain all of the editorial copy, photos and digital pages for our Seaford and Laurel Star newspapers. Upon hearing this news, a rush of panic-causing hormones were sent straight to every last nerve in my body. I immediately realized that, since there was no backup for this folder, not only was all of the editorial content gone from previous editions, but all of the editorial content for the upcoming edition was missing as well. Having to search through

our emails and re-type any stories not saved on someone’s local computer would not be fun, especially since we would only have one day to do it. It turned out that someone had accidentally moved the folder into another folder, so none of the information was actually lost. Needless to say, we now have an on-site and off-site backup solution in place, but we should have had this a long time ago. The lesson I learned was just how important it is to protect your business’s most valuable inventory, which in our case is information. What is the most valuable inventory for your business and are you sure it is being protected?

Daniel Richardson

Business Report Vol. 14 No. 3 PUBLISHER

Bryant Richardson A d m i n is t rat i o n

Carol Richardson E D I TO R

Daniel Richardson DESIGN

Cassie Richardson C OM P O S I T I ON

Elaine Schneider Tina Reaser SALES

Rick Cullen Sutton Joseph Melissa Perdue C ONTA C T

Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 businessreport@mspublications.com sales@mspublications.com Photos iphoto, stock.xchng

Focusing on the ambition and innovation that make Delaware businesses unique.

PER MONTH

please recycle this magazine *Payment based on $1200 signature loan with an Annual Percentage Rate of 9.6%. Rates effective as of 10/1/2010. Payment does not include cost of MEMBERS CHOICE Borrower Security Program. Loan may not be used to pay on or off an existing Del-One loan(s) and/or credit cards. Other conditions and restrictions apply. Credit union membership required; rates subject to change. Limited time offer.

Business Report | December 2010


| CH A M B ER NEWS

6

Chamber

Phone

Key contact

Bethany-Fenwick

539-2100

Delmar Georgetown Laurel

Dues*

Members

Fax

Carrie Subity

$211

800

539-9434

846-3336

Diane Johnson

$60

76

856-1544

Karen Duffield

$150

460

856-1577

875-9319

Cindy Piazza

$125

125

875-4660

Lewes

645-8073 Betsy Reamer

$195

432

645-8412

Milford

422-3344

Jo Schmeiser

$165

250

422-7503

Millsboro

934-6777

Fran Bruce

$150

260

934-6065

Milton

684-1101

Georgia Dalzell

$150

125

Rehoboth-Dewey

227-2233

Carol Everhart

$195

1303

227-8351

Seaford

629-9690

Paula Gunson

$125

340

629-0281

734-7513

Judy Diogo

$200

868

678-0189

2800

654-0691

Central Delaware

Delaware State

655-7221 Bill Stephano

$299

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

First Class Properties The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony recently for First Class Properties. Located at 1143 Savannah Rd., Suite 1, in Lewes, First Class Properties pledges to deliver a first class real estate experience to each and every client. From left are Kayla Pearce and Beck Carney of Delaware Beach Book; and Ron Oronzio, Audrey Brodie, Terri Favata and Joanne Milton of First Class Properties. Business Report | December 2010


| CHAM B ER NEWS

7

Milford Central Academy The Chamber of Commerce for Greater Milford, along with representatives from the City of Milford, the Milford School District and School District board members celebrated the official ribbon cutting/grand opening of Milford Central Academy. The academy, which is for 8th and 9th graders, is state-of-theart, featuring a geothermal HVAC system, roof-top solar panels and energy saving initiatives. From left are CCGM Executive Director Jo Schmeiser, Mayor Ronnie Rogers, City Manager David Baird, Superintendent Sharon Kanter, Principal Mark McDaniel, Board President Debbie O’Neill, Board Vice President Marvin Schelhouse, Representative Bobby Outten, Representative Bob Walls, Construction Project Supervisor Richard Bailey and General Contractor Richard Y. Johnson. For more information on Milford Central Academy, visit www.milfordschooldistrict.org.

174th ANNUAL DINNER & Presentation of the josiah marvel cup Monday, January 10, 2011 4:45 p.m. - 8:30 p.m. Chase Center on the Riverfront, Wilmington Keynote SPeaker:

Brian T. Moynihan president and ceo, Bank of America Hear from the leader of one of the world’s largest financial institutions and dine with delaware’s top business executives. Individuals: $205/Members; $225/Non-members Tables of 10: $2,050/Members; $2,250/Non-members Register online at www.dscc.com or call (302) 655-7221

Delaware State Chamber of Commerce 1201 N. Orange St. Suite 200 • Wilmington, DE 19801 www.dscc.com

Business Report | December 2010


8

| CH A M BER NEWS

Gee... You Will

The Gee…You Will Project recently celebrated their new location in “Clothes 2 You Cleaners” located at 114 Park Ave., Milford. Gee…You Will is a formal wear lending library that offers gowns to girls and women who might not otherwise be able to attend a formal affair. The project faced the possibility of disbanding earlier this year when the church, which generously gave them space for the past five years, began a renovation project and the project needed to find a new home. Celebrating the new partnership are, front row, from left, Linda Connors, board member; Nancy Boone, friend; Denise Hamilton, board member; Victoria McCoy, friend; Zaida and Diego Gujardo next to husband/father Fernando Guajardo (Clothes 2 You owner) and son Fernando; Rosemary Joseph-Kappel, Gee…You Will co-founder; Mikayla Juarbe, in an original G.U. Will gown; Lisa Wright, project intern; Carol Reid Hall, board member; (back row) Betty Metzler, volunteer; Jackie Wightman, friend; Christine Dean, of Christina Gown’s, gown supplier for the project; Shirley Joseph, mother of co-founder; Barbara Krout, friend; Bonnie O’Day, board member; MiKell Lyons, volunteer; Todd Kappel, volunteer; Amanda Jackson, board member; Joanne Burbage, Avenue UMC Missions director and project supporter; and Doug Dean, Christina Gowns. Photo by Gladys Geyer

Herker Property Maintenance The Bethany-Fenwick Area Chamber of Commerce joined Herker Property Maintenance to celebrate the grand opening of their new facility in Frankford with a ribbon cutting celebration. Employees, family, friends, customers, local, county and state elected officials, Chamber staff, ambassadors and board members joined George Herker (with scissors) to celebrate. Herker Property Maintenance is located at 30657 Omar Road in Frankford and is a full service commercial building/lawn maintenance company. For more information, call 302-537-0333 or visit www.herkerinc.com. Business Report | December 2010


| CHAM B ER NEWS

9

The Justin W. Jennings Foundation The Bethany-Fenwick Area Chamber of Commerce joined The Justin W. Jennings Foundation to celebrate their grand opening with a ribbon cutting ceremony. Family, friends, supporters, contractors, Chamber staff and ambassadors joined Craig and Mary Ellen Nantais (with scissors) to celebrate. Justin’s Beach House is located at 844 Garfield Parkway and is a respite home for families with cancer. For more information, call 302-383-9282 or visit www.justinjennings.org.

40years

40th Anniversar y

of Raising Expectations Horty & Horty, P.A. Strategic Tax Planning Audit & Accounting Services

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Business Report | December 2010


10

| CH A M BER NEWS

Lynch receives Lighthouse Award from chamber Kevin Lynch, owner of Selbyville Pet & Garden Center, received the prestigious 2010 Lighthouse Award at the Bethany-Fenwick Area Chamber of Commerce’s Annual Member Celebration & Awards Ceremony. The event was held Oct. 14 at The Cove at Bayside Golf Club. The Lighthouse Award is chosen directly by the Bethany-Fenwick Area Chamber’s board of directors, and recognizes an individual who has made great contributions to the success of the chamber and the community. Lynch served as the mayor of Selbyville from 1989-1993, on the Chamber’s board of directors from 2004-2008 and held presidency of the Selbyville Chamber prior to the merge with the Bethany-Fenwick Chamber in 2004. He helped establish the Selbyville Business Council in 2009, is a trustee at Salem United Methodist Church, a member of the Selbyville Volunteer Fire Company since 1980 and was instrumental in forming the Southern Sussex Rotary Club where he has held presidency twice. Six other businesses were presented with awards: Banks Wines & Spirits, Best in Business; PNC Bank, Community Spirit; Patti Grimes of the Freeman Stage, Inspiring Business; Michael Loftus of Loftus Wealth Strategies, New Member of the Year; and Diane Koch of First Shore Federal, Member of the Year. Veronica Bona from Paragon Auto Body received the Ambassador of the Year award, which is selected by the Chamber’s Ambassador Committee, a volunteer group that recruits and welcomes new members, and ensures that businesses get the most out of their membership. During the celebration the Chamber also inducted their new board of directors and thanked outgoing board members Barbara Carlson, Long & Foster Real Estate and Past President, Jim Smith of Delmarva Power for their time and dedication.

Kevin Lynch, owner of Selbyville Pet & Garden Center, received the prestigious 2010 Lighthouse Award at the Bethany-Fenwick Area Chamber of Commerce’s Annual Member Celebration & Awards Ceremony.

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Business Report | December 2010

Join Santa and Mrs. Claus, Frosty, Rudolph and all the elves for pictures, games, cookies and hot chocolate from 5 to 7 p.m. on Monday, Dec. 6, at the Georgetown office of Delaware National Bank. For more information, call 8552406.


| CHAMB ER NEWS 11

Renove Med Spa

The Rehoboth Beach-Dewey Beach Chamber of Commerce recently held a ribbon cutting ceremony for Renove Med Spa. Located at 416 Rehoboth Ave. in Rehoboth Beach, Renove Med Spa offers a new generation of cosmetic non-surgical treatments to reverse and/or improve the signs of aging. Renove Med Spa, who has two medical aestheticians and a chiropractor on staff, also offers manicures and pedicures. From left, first row: Kristin Patterson, Ocean Medical Imaging; Jean Morris, office manager, Renove Med Spa; Michelle Parsons; Hannah Baker, medical aesthetician, Renove Med Spa; Melissa Addis; and Will Vickers, photographer, Renove Med Spa. Top row: Justin Rust; Carolyn Watkins; Sue Krick; Representative Pete Schwartzkopf; Betty Mann-Beebe; Greg Ferrese, City Manager, Rehoboth Beach; and Tammy Rust, senior marketing specialist, Renove Med Spa. For more information, call 858-0314 or email renovemedspa@gmail.com.

Milford chamber donation

The Chamber of Commerce for Greater Milford recently  presented the Delaware Army National Guard with a $500 donation check from  monies raised from the 10th Annual Riverwalk “Freedom” Festival. The donation will be used to purchase telephone calling cards for deployed Delaware military personnel. From left are MSG Kevin Dagg, Riverwalk Chairperson Ruth Abbate, CW4 Curt Stephens and SSG Cleveland Wilson. Business Report | December 2010


12

| CH A M BER NEWS

Oasis Bath & Body Boutique

The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony for Oasis Bath & Body Boutique recently. Located at 415 Rehoboth Ave., Oasis Bath & Body Boutique offers a full line of products designed to give you ageless beauty naturally. The store features a variety of bath salts, scrubs and fizzes. From left are Bobbi Engel, Sussex Tree; Kristin Patterson, Ocean Medical Imaging; Carl Alesi, Alesi Builder, designer, renovator; Claudia Alesi, Oasis Bath & Body Boutique; Kathy Ara, Delaware National Bank; Matt Turlinski, Chamber board of directors & Lighthouse Inn Bed & Breakfast; and Katie Handy, Sign*A*Rama.

Parks & Recreation donation

The 2010 Chamber of Commerce for Greater Milford (CCGM) Riverwalk “Freedom” Festival Committee recently presented Milford Parks & Recreation with a $250 donation which will be used to help youth programs. From left are Lynn Hammond, Riverwalk Committee; Jo Schmeiser, CCGM executive director; Mary Betts, Milford Parks & Rec.; John Workman, Riverwalk Committee; Ruth Abbate, Riverwalk Committee; Deanna Smith, Riverwalk Committee; Angela Dorey, Riverwalk Committee; and Susie Avalos, CCGM administrative assistant. Business Report | December 2010


| CHAMB ER NEWS 13

Seasons Hospice

The Chamber of Commerce for Greater Milford celebrated a ribbon cutting recently at Seasons Hospice. Seasons Hospice  offers regular visits by registered hospice nurses with specialized training and expertise in pain and symptom management, visits by hospice home health aides to provide additional personal care, time and attention, and consultation and emergency care, 24 hours a day. From left, back row: Jennifer Birch, HCC; Harry Hiltner, spiritual coordinator; Marcia Norman, founder; Dr. Gloria Simonson, medical director; Thelisa Short, RN; Dr. Joseph Parise, associate medical director; and Richard Sames, CCGM board member. Front row: Amanda Pearson, LCSW; Donna Hall, RN; Kim Wood, HCC; Sharon Garrick, executive director; Milford Mayor Ronnie Rogers; Representative Bob Walls; and Alison Williams, team director. For more information on Seasons Hospice, call 866-4439856 or visit www.seasons.org.

Sussex Pain Relief Center

The Georgetown Area Chamber of Commerce held a ribbon-cutting ceremony for Dr. Manonmani Antony’s Sussex Pain Relief Center, LLC, located at 20728 DuPont Blvd., Suite 317, Georgetown. Holding the scissors is Dr. Manonmani Antony, pain physician. The mission of Sussex Pain Relief Center is to provide the highest quality pain management in a safe and caring environment with the goal of the patient being able to return to his/her normal daily life. To reach Sussex Pain Relief Center, call 514-7246. Photo by Melissa Perdue

Business Report | December 2010


14 | FIN AN CIAL

Protecting your company’s bottom line By Doug Phillips If you’re wondering whether it’s worth heeding a Certified Public Accountant’s advice on information technology, ask yourself this question: When your company’s computer network system crashes, is infected by a virus or suffers from a leak of confidential information, do you want to calculate how much that will impact your bottom line? Add up the time and money spent on IT consultants, the hours required to reconstruct lost or damaged files, and, worst of all, the possible damage to your company’s reputation if customers and vendors learn that your computer system isn’t as secure as they expected it to be. You don’t want to tally these losses and your accountant doesn’t want to see them on your financial statements. Your company’s computers and servers hold a massive amount of information, most of it critical to the operation of your business. Financial records, personnel records, customer files, information on your products and operating procedures — it’s all on your computers. And the information on those computers is vulnerable from two directions: a virus or some other intruder can attack from the outside, and improper activity within your offices can wreck your systems from the inside. No two businesses are alike, so there will be variances from company to company on the rules governing computer usage. But, according to an IT resource, these two statements hold true no matter what your work environment: “There’s nothing wrong with being paranoid about computer security” and “the Internet is

THE

not a friendly place.” If computer security paranoia is justified, how should you address the issue? The most basic step is to make sure you have security suite software (i.e., virus protection, malware detection, email scan, web scan, spyware scans) on every computer owned by your business and, assuming that you’re running Microsoft products, that you automatically install updates to ensure that you have the most up-to-date security patches. And, never let your antivirus software lapse. Whether you maintain the network yourself or hire an outside service provider, make sure that you have a firewall built into the line that brings your service in. Also, ask for separate firewalls to protect your email service and your website. Firewalls identify viruses, malware and other threats before they enter your system; having multiple firewalls provides additional levels of protection. If your business uses a wireless network or frequently transmits sensitive data to other users, it is important that you use an encryption system to prevent unauthorized users from capturing your data while it’s being transmitted between a server and a computer or between two computer users. Encryption systems can be costly and can slow your equipment operations, but the added time and expense may be preferable to the risk of a lawsuit if a data breach occurs. You should consult with an IT professional to make sure the encryption system is appropriate for your needs. While it requires a good IT working knowledge to keep business

GREATER GEORGETOWN Chamber of Commerce

Linking Business with the Community 302-856-1544 | info@georgetowncoc.com

www.georgetowncoc.com

Dec. 1 - 1st Wed. - Economic Development Meeting Noon - Georgetown Wesleyan Church. Lunch Provided. Dec. 1 - 1st Wed. - Board of Directors Meeting 4 pm - Georgetown Train Station Dec. 2 - Georgetown Christmas “Balloon” Parade 7 pm - The Circle, Georgetown. Dec. 8 - 2nd Wed. - Breakfast Meeting 7:30 am - The Brick Hotel on the Circle, Special Guest Speaker: Ray Hopkins, Outgoing Chamber President will give a “State of the Chamber” address and a look to 2011. $9 per person at the door. RSVP by noon on Tues. Dec. 7th Dec. 9 - Annual Christmas Party & Installation of 2011 Officers & Directors 5 pm - 8 pm -The CHEER Center on Sandhill Rd. FREE to one member & one guest, A built- in-benefit of being a member of the Georgetown Chamber! Great food and drink, music & dancing and holiday fellowship! Please RSVP to 856-1544 Dec. 15/22 - THERE IS NO MIXER OR LUNCHEON IN DECEMBER Happy Holidays!

Business Report | December 2010

computer systems secure, that’s only part of the solution. Businesses need sound operating procedures, and they’ve got to make sure that all members of the team follow common-sense principles when using the company’s computers. For example, companies should restrict access to files only to those who need to use them. The HR staff, for example, shouldn’t be able to get into the bookkeeping files, and vice versa. Computer files related to your company’s customers and vendors should be available only to the team members who work with those customers. You should have a log out/log in system in place that shows when someone is working with a file and when it is returned to your main server. Failure to restrict access can lead to big problems; employees who gain improper access to accounts have been known to alter billing and transaction records, making unauthorized payments or diverting funds to their personal use. Passwords are essential, and they should be changed regularly. Don’t use “password” as a password, and don’t print out a list of passwords and leave it in a place where unauthorized users might see it. Old-fashioned common sense comes into play when you’re opening emails or links to unfamiliar websites. Some businesses restrict personal use of company computers (no personal email, no online shopping, no social networking, for example) as these uses tend to increase the likelihood of viruses or malware invading the system. If you’re opening email, be wary of any links to unknown web pages. While it’s impossible to enumerate all the threats to your company’s computer system, it is easy to summarize your defense mechanisms: guard against outside attack, make sure each computer is secure, establish easy-to-understand policies, and monitor what your employees are doing. As is true with so many other aspects of your business, the CEO doesn’t have to know everything, but he does have to pay attention. About the author Doug Phillips, CPA, is president and managing director of Horty & Horty P.A., a Delaware accounting firm with offices in Dover and Wilmington.


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COLOR COPIES (8.5x11, single sided, white 28# paper) Limit one coupon per customer. Not valid with other offers. Restrictions apply. Valid and redeemable only when presented at a participating location. The UPS Store centers are independently owned and operated. © 2010 Mail Boxes Etc., Inc.

Business Report | December 2010


Peggy’s FAMILY RESTAURANT

Specials Every Day!

always fresh, never canned or frozen To Our Customers and to Our Many Friends

We Thank You

and Wish You Season’s Greetings GREAT SERVICE • COMFORTABLE ATMOSPHERE OUTSTANDING FOOD • BREAKFAST, LUNCH & DINNER • GREAT DESSERTS

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Give your loved ones the gift of homecooking, we’ll do all the work! Located just north of Greenwood on Rt. 13N Open 7 DAYS A WEEK

302-349-0121

Business Report | December 2010

American ~ Italian ~ Greek Cuisine


S

17

from the

Buisness Report

HOLIDAY CALENDAR Get into the holiday spirit! Read on for information on area holiday happenings. Business Report | December 2010


18 Bethany Beach

CALENDAR

HOLIDAY

Quiet Resorts Caribbean Christmas The 6th Annual Quiet Resorts Caribbean Christmas is Saturday, Dec. 4, from 7 to 11 p.m., at Mango's on Garfield Parkway and the Boardwalk in Bethany Beach. Presented by The Quiet Resorts Charitable Foundation, the event includes tastings from local restaurants, wine, beer, Mango Margaritas and lots of holiday cheer. There will be an auction with local art, gifts donated by area artists, businesses and individuals. Tickets are $60 and you must be 21 or older to attend. For more information or to purchase tickets via Visa or MasterCard, contact Mary Franz at 5377723. Tickets are also available at The Cottage Café, Mango’s, Beach Liquors, Bethany Beach Books and the Bethany-Fenwick Area Chamber or online at www.qrcf.org. Memorial Christmas Tree Lighting The 2nd Annual Memorial Christmas Tree Lighting presented by the Town of Fenwick Island and Bethany Beach Volunteer Fire Co. will

be held at 7 p.m. on Friday, Dec. 10, at Fenwick Island Town Park (next to Town Hall). The community is invited for live entertainment, singing and refreshments. Sponsor a colored light bulb as a memorial remembrance for a family member or friend. Red bulbs signify courage and are often given for members of the armed services and first responders. Blue light bulbs signify loyalty and are often given for parents and devoted community volunteers. Bulbs are $5 each and all proceeds benefit the Bethany Beach Volunteer Fire Compay. For more information, contact Fenwick Island Town Hall at 539-3011.

Bethel Bethel Christmas House Tour The Bethel Christmas House Tour will be held on Saturday, Dec. 11, at 5 p.m. Pick up your map at the museum located on First Street. Tickets are $10 each. For tickets, call Pat at 875-2793 or email annilawrie@hotmail.com. Proceeds benefit the Bethel Historical Society.

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Christmas in Bridgeville Craft Show The Christmas in Bridgeville Craft Show, presented by the Bridgeville Hisotical Society, is Saturday, Dec. 4. The crafts show will be held from 9 a.m to 3 p.m. at Woodbridge Senior High School in Bridgeville, featuring over 80 vendors. Admission is free. Lunch and chances are available.

Delmar Delmar Christmas Parade The 2010 Delmar Christmas parade is Saturday, Dec. 11 at 2 p.m. with a rain date of Sunday, Dec. 12. Participation in the parade, which is sponsored by the Greater Delmar Chamber of Commerce, is free. For a parade application, call the chamber of commerce at 846-3336, pick up an application at Delmar Town Hall, or download from www.delmar-chamberofcommerce.com. The application deadline is Dec. 8.

Model Railroad Club Open Houses The Delmarva Model Railroad Club holds open houses during the holidays. Several thousand square feet are filled with model trains, train equipment and supplies. The Delmarva Model Railroad Club will hold open houses on the first weekend of December, in addition to the second and third weekends of January. Hours are Saturdays from 11 a.m. to 5 p.m. Visit www.delmarvamodelrailroadclub.com for more information, or call 410-742-9325 or 856-9250.

Dover Caroling on the Green Come out & sing with local dignitaries on Dover’s Historic Green on Dec. 8, at 6:30 p.m. Music will be provided by local choral groups, refreshments provided by Alpha Kappa Alpha Sorority, Inc. and there will be a timely visit from Santa. Ornament Making Craft Table for Children begins at 6:30 pm. Caroling starts at 7 p.m. Raindate is Dec. 15. Please help replenish the local pantries by bringing canned foods to donate to the less fortunate.

CALENDAR

Bridgeville

HOLIDAY

19

Business Report | December 2010


20 Now Accepting Reservations For

Holiday Parties

Small & large groups are welcome. We create custom menus for ANY budget.

Keep us in mind for your next event. Now Open for NFL Sundays 12:30 until 8:00 p.m.

Gift Certificates Available -- Make Great Holiday Gifts!

934-5160

302

226 Main Street, Millsboro, Delaware

Open Mon.-Sat. 11:30 - 9 for our regular menu dining -Great blackboard & drink specials! HAPPY HOUR: Mon.-Sat. 4-6:30 p.m.

Festival of Lights Join the City of Dover for its annual Festival of Lights from Dec. 1 through the holidays. For more information, visit www.cityofdover.com or call 736-7050. Home for the Holidays The Downtown Dover Partnership invites you to enjoy old fashioned fun during Home for the Holidays in Downtown Dover with live entertainment, parade, theater and more on December 3-4. For more information, call 678-2940.

Georgetown Christmas ‘Balloon’ Parade The Georgetown Christmas ‘Balloon’ parade is 7 p.m. Thursday, Dec. 2, starting at Sussex Central High School. For details, call the chamber at 856-1544. Festival of Trees Delaware Hospice’s annual Festival of Trees fundraiser features a magnificent display of decorated trees and wreaths, auctions, gala event, Lunch with Santa and more. The event is held at Delaware Technical and Community College in Georgetown on Dec. 3-12. For details, call 856-7717 or 800-838-9800 or visit www.delawarehospice.org.

Stop In For Your Free Gift 302-628-9200 Locally Owned and Operated www.scottfryesfloorcoveringllc.com 600 Norman Eskridge Hwy., Seaford, DE 19973

Storewide Flooring Sale • Bamboo • Hardwood • Exotic Hardwood • Ceramic Tile • DuraCeramic • Laminate • Vinyl • Carpet • Area Rugs • Cleaning Supplies Business Report | December 2010

Holiday Gifts University of MD, DE, Penn State Rugs $$ 00 1 00 Carpet Mats Shaw, Mohawk, Somerset Hardwood, Congoleum, Armstrong, Bruce & More. STOP IN FOR IN-STORE SALE ITEMS

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purchase of $500 or more

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“Personal Attention From Start to Finish. Your Satisfaction Is Our Ultimate Goal” Scott Frye, Owner


21

Melinda R Tingle, AAMS®

John F Rittenhouse Sr, AAMS®

204 Laureltowne Front St & Delaware Avenue Laurel, DE 19956 302-875-0355

559 N Hall St Seaford, DE 19973 302-629-6094

Financial Advisor

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Cuts • Perms • Color • Highlighting Foiling • Facial Waxing Ear Piercing

GIFT CERTIFICATES AVAILABLE Day & Evening Hours Inc. Appointments and Walk-Ins Welcome

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324 EAST STEIN HWY., SEAFORD, DE

When it comes to serving you, the pleasure’s been ours. Best wishes for a happy and healthy holiday season to all of you from all of us.

24873 Sussex Hwy. Seaford, DE 19973

302

629-5533 Business Report | December 2010


22

CALENDAR

HOLIDAY

Lewes Lewes Hospitality Night Lewes merchants present Lewes Hospitality Night with evening shopping and complimentary refreshments on Thursday, Dec. 2 from 6 to 9 p.m. For more information, call 877-465-3937. Holiday of Lights tree lighting The Holiday of Lights tree lighting will be held at Beebe Medical Center, Lewes, at 5:30 p.m. on Thursday, Dec. 2. Throughout the holiday season, members of the community are invited to sponsor lights for the trees at the hospital, in memory of or honor of family members or friends. For details, call 644-2900 or e-mail Eric Davison at edavison@beebemc.org. House Tour, Caroling, Reception The Lewes Historical Society House Tour, Caroling and Reception is Saturday, Dec. 4. The House Tour is at the Lewes Historical Society Complex from 10 a.m. to 4 p.m. Caroling is at 5 p.m. in Zwaanendael Park. The Reception is at 5 p.m. in the Fisher-Martin House. For more information, call 877-465-3937 or 645-7670 or visit www.historiclewes.org.

Lewes Christmas Parade The Lewes Christmas parade, tree lighting and caroling is Saturday, Dec. 4. The parade, in downtown Lewes, starts at 5 p.m. and is followed by the tree lighting and caroling in Zwaanendael Park. Refreshments will be served in the FisherMartin House. For details, call the chamber of commerce, 645-8073 or visit www.leweschamber. com.

Milton Milton Christmas Parade The Milton Christmas Parade, sponsored by the Milton Volunteer Fire Company, is Thursday, Dec. 2 at 7:30 p.m. For details, call 684-8500 or visit www.historicmilton.com. Holly Festival The Holly Festival, a Christmas craft show, will be held on Saturday, Dec. 11, from 9 a.m. to 3 p.m. in the Milton Fire Hall. For details, call 684-1101 or visit www.historicmilton.com. Holiday House Tour Traditionally following on the heels of the Holly Festival, the Holiday house tour in Milton

Brighten your season with our custom-made floral designs. Holiday Plants, Silk and Fresh Memorials Snack and Fruit Baskets and So Much More

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Open Mon.-Fri 8 am to 5 pm Saturday 9 am to 12 noon Except During Saturday Weddings Business Report | December 2010


23

With a string of glad tidings to you and yours at Christmas and beyond. Your friendship and goodwill made this past year a joyous one for us. Thanks!

ORIENT

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111 Park Ave., Seaford, DE 19973

Take A Break From The Christmas Rush

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Ready to sell? Ready to buy? Ready for RE/MAX Above & Beyond Business Report | December 2010


24

The Bath Shop At

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Business Report | December 2010

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302.629.3166 Corner of Arch & State Sts., Seaford, DE Business Report | December 2010


26 DON’T FORGET YOUR GUY!

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Business Report | December 2010

...HAS WHAT HE WANTS! GeorGetown 211 w Market St. 302

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302


27

Christmas Parade The Millsboro Christmas parade, sponsored by the Greater Millsboro Chamber of Commerce will step off at 10 a.m. on Saturday, Dec. 4. From 10 a.m. to 3 p.m., Santa’s Pak Shopping Spree, a shopping bonanza featuring gift and craft vendors, will be set up in the Millsboro Civic Center, Wilson Highway and Mitchell Street. Mr. and Mr. Claus will be there and will pose with children for pictures. Lunch will be available. For details, call the chamber at 934-6777.

Rehoboth Beach Free gift wrapping Support downtown Rehoboth Beach retailers this holiday season. During the winter holidays, shop for gifts at participating Rehoboth Beach Main

Holiday Hours

THanksgiving Week

Wed., Nov. 24th 9 to 6 pm

Hometown Christmas Parade The Downtown Rehoboth Beach Hometown Christmas Parade along Rehoboth Avenue is Monday, Dec. 6 at 6:30 p.m. A local tradition, the parade will feature more music, more costumes and more fun than ever. The parade begins at State Road, travels east to the Boardwalk and then turns west and heads back to the Convention Center. For entry information, call the Hometown Parade voice mail at 441-8615.

Seaford Seaford-Blades Christmas Parade The annual Seaford-Blades Christmas parade marches through downtown, starting at 7 p.m. on Saturday, Dec. 4. The Christmas parade is the largest one on Delmarva. For details, call 628-2828 or visit www.mychristmasparade.com.

Dutch Country Market

CHrisTMas Week

Tues. Wed. Thurs. Fri. Sat. 12-21 12-22 12-23 12-24 12-25 9-6 9-6 9-6 9-3 closed open december 30th 9-6 Closed new year’s day open december 31st 9-5

CALENDAR

Millsboro

Street member businesses and receive a ticket for free gift wrapping. Bring your ticket and receipt of purchase from the RBMS business member to the Gift Wrapping Station. Call 227-2772 for more information. 

HOLIDAY

features homes decorated in their Christmas finest. The tour will be held on Saturday, Dec. 11, from 2 to 7 p.m. For details, call 684-3400 or visit www. historicmilton.com.

Let Us Give Thanks

See us for cheeses and salads, candy, jams, cakes, pies, cookies, breads and more to help complete your meal.

ORDER YOUR ESBENSHADE TURKEY

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Bedroom • Dining • Office • Occasional Furniture CustOm HanDCraFteD sOliD HarDwOOD

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maDe in u.s.a.

Thousands of choices in options and finishes are available.

visit www.dutchCountryFurniture.com

Business Report | December 2010


28 Selbyville

Annual Victorian Christmas at Ross Mansion The Annual Victorian Christmas at Ross Mansion, Seaford, is Dec. 10-12. Thirteen rooms in the mansion will be elaborately decorated by local florists and decorators. Brunch with Santa, house tours, craft demonstrations, carriage rides, children’s activities in the honeymoon cottage, music, refreshments, Christmas Boutique in the Gift Shop and slave quarters. For more information, call 628-9500 and the Seaford Museum at 628-9828.

Selbyville Christmas Parade The Bethany-Fenwick Area Chamber of Commerce (BFACC) will celebrate the 50th anniversary of the Selbyville Christmas Parade at 7 p.m. on Friday, Dec. 3. The parade will start and finish on Church Street in downtown Selbyville. For more information, contact Carrie Subity, BFACC executive director, at 539-2100, ext. 12.

More fun than a holiday sweater. 2011 Calendars are now available! 410-677-0350 701 E Naylor Mill Road Salisbury, MD 21804

SAVE $2

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MANUFACTURER Precision Ball Division Molding/Fabrication Division DISTRIBUTOR OF BALL PRODUCTS

Business Report | December 2010

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Business Report | December 2010


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Men’s Women’s Children’s


34 | hidden treasure

Young’s Studio offers portraits, not pictures

By Carol Kinsley When you want a portrait done, who better to turn to than a family that's been in the photography business for 100 years yet kept up with modern technology? You'll find three members of that family, Ross and Lois Young and their son Eric, an accomplished photographer in his own right, at Young's Studio of Photography. The business is located in the heart of Dover's Historic District, just west of Dover Hardware on Loockerman Street. Eric's passion for his art is quite evident. He said, "My favorite part of this job is when clients depart with the finished product and say, 'You know, this is so much better than we thought it could be.'" He comes by those feelings, and perhaps the talent, naturally. They are part of his family history. Ross Young's father and brother were photographing groups of Business Report | December 2010

laborers in lumber camps in Indiana as early as 1910. His mother also dabbled in photography before she met her husband-to-be. Ross was 9-years-old when his parents and extended family moved to Plant City, Fla., and opened the first Young's Studio of Photography in November 1935, 75 years ago. A second studio was soon added. While in the Merchant Marines, Ross met Lois Stetler of Roxborough, Pa., who had worked in commercial photography since 1950, traveling extensively to photograph retail display setups, products and machinery for a container company. She then developed, printed and presented the images to prospective clients. Ross and Lois married in 1953 and soon purchased a quaint photography studio in Dover, changing the name to Young's Studio of Photography. Fifty-seven years later, the couple still can be found operating their friendly family business, working as a team to provide quality photography for their customers. Lois handles the accounts, retouch-


| hidden treasure 35 es negatives and oil paints portraits by hand. (The latter is almost a lost art, Eric noted.) Ross develops color and black-and-white film and prints the quality results in their darkrooms. They've also adapted to the digital age, developing their own way of producing quality finished products on-site. They also do a lot of copy and restoration work, taking even cracked and fading old photos and reproducing them like new. Along the way, the Youngs raised three happy children to adulthood. Eric, the youngest, took an active interest in photography in his early teens. He became head photographer at his school and was one of only seven young photographers from Delaware chosen to attend the Governor's School for Excellence in 1980. Soon after, he began assisting his father on location and photographed weddings on weekends. In 1988, he joined his parents full-time at the studio. Kent County's only nationally Certified Professional Photographer, he has been named Delaware's Photographer of the Year in the Illustrative Category three times and won "Best in Show" several times in Delaware Print Competitions. In addition to a number of other awards, in 2003 he won Delaware's Award for Wedding Album of the Year. While anyone can snap a picture — even with a cell phone, these days — the Youngs offer a personal approach and take the time to get to know their clients so they can create the kind of portrait the client is looking for. "We offer what "fast food photography" cannot do. They do fine work — I'm not disparaging them — but we go a little above and beyond, with retouching, enhancements and finishing of the final product." Often clients ask the Youngs to redo senior portraits because they're just not happy with photos taken by someone else at school. "We consult with them, talk about what the student is interested in, such as sports or music," Eric said. He will spend two hours with a bride who comes in with her wedding dress. "This is a monumental point in her life," he acknowledged. Corresponding on an intimate and personal level, added to the

fine-tuning of lighting, composition and attention to all the other little details, makes the difference between a picture and a portrait. "We are happy when people see that final portrait and say, "Wow, we sure are glad we came here. This is what we wanted. This is why we came to you, because we knew you could do more." Eric said comments like these are "a wonderful thing. [They] fuel my energy, my integrity, to worker harder." He continued, "Lighting is everything, and composition. It all comes down to that. Portraits aren't simply a matter of a pretty smile and Photoshop. I spent 22 years aspiring to learn how to do what I do so the final product is not some snapshot on your iPhone. This is something that will hang on a wall in someone's house..." Thinking of photo shoots on location, Eric continued, "There are 16 minutes, maybe 22 minutes, of perfect light that happens at the perfect time of day, just before sunset, when everyone is there, whether at the beach or a city park — not a cell phone snapshot but something classy, done properly." Composition has its requirements, even when it comes to clothing: solid color clothes, no white or bright red sneakers, no bright white socks. Come Christmas Day, Eric won't be relaxing with his family but will be visiting new friends, a family of 13 clients for whom "this is the only time all 13 of us can be together." He said, "I'll be there. We've done it before, several times." All of his efforts, he said, are "to create something that hopefully will become an heirloom — in essence, a lost art, sad to say." To create a photographic treasure for generations to come, make an appointment to visit Young's Studio of Photography at 134 West Loockerman Street in Dover. Call 302-734-2447.

Business Report | December 2010


36

The technology forcast for Delaware’s small businesses by M. LeGates

Emerging technologies help DE small business owners compete in big marketplace. Cloud and ROI provide entrepreneurs IT and marketing capabilities that allow them to concentrate on running the unique aspects of their business.

t

he Microsoft Windows 7+ commercial has us cheering for “cloud” technology right alongside the husband and wife who access their video archive on their home computer from their laptop at the airport. The enthusiastic “yeah cloud” from the wife sticks in your head, but what is cloud? In its simplest form, “cloud computing” is a variety of online services that take the place of traditional home or business desktop software, and eliminates the need for each company to maintain servers on-site that house software applications. Instead with cloud, consumers go to a host Web site to access programs and information versus opening a software program installed on their own computer.

Business Report | November 2010

Cloud provides companies with the mobility to operate anywhere from any computer. Users only pay for the services they use as they use it, and consumers don’t need to buy a bunch of programs they may only utilize once a year. John McKown, president of Delaware Net (www.delaware.net) in Dover, is excited about what Cloud technology will do for the business community. “We are all about cloud here. Cloud outsources business Information Technology, billing and commerce, so small companies can behave like a big company. “There is an immense saving with cloud technology. With cloud, you don’t need a server and you don’t have to pay for software updates,” McKown said.

Cloud cuts down on business costs McKown estimates that maintaining a server costs $6,000 annually. That cost saving gets rolled back into the business when using cloud technology. Plus, the cloudhosting company does all the legwork, and maintains the infrastructure. Microsoft, Amazon and Google all have new cloud capabilities. Google has online e-mail, calendars and documents for any size business at http://www.google.com/apps/. Along with cloud capabilities for the average user, Microsoft Cloud also enables businesses of all sizes to deliver IT as a service, offering new possibilities to focus more on business success and less on operational costs and maintenance. Learn more at http:// www.microsoft.com/en-us/cloud/default.


| FEATUR E STORY 37

aspx#tab2-small.The site is pretty userfriendly and offers a lot of services businesses already use. Amazon’s EC2 system is a bit more advanced. The company states their cloud functions change the economics of computing by allowing businesses to pay only for what they use. They support a variety of operating systems including: RedHat Linux, Windows Server, openSuSE Linux, Fedora, Debian, OpenSolaris, Cent OS, Gentoo Linux, and Oracle Linux. You can access Amazon’s cloud computing at http://aws.amazon.com/ ec2/. If the technology is so great, what is keeping cloud computing under a cloud of obscurity at the moment? Fear may be one cause, according to McKown. Some businesses and users are still leery of putting personal information on the net. Plus, McKown says the powerhouses are currently working on some issues with online payment confidentiality and spam. So cloud hosts aren’t pushing their full capabilities just yet. Another bump in the road is education. The same reason companies needed the IT guy before is the same reason small business owners will still need to employ computer whizzes to understand the technological jargon that goes along with navigating business cloud modules and capabilities. The tech president projects there will be a massive shift to cloud within a year or two when all the bugs are worked out. Until then, McKown works with businesses one-on-one to set-up an IT plan and Web site tailored to their needs. He offers a customer manage-

ment model to businesses. The business model integrates cloud, and other features to help small businesses perform like larger companies. Making sure your social media efforts pay off Local business owner Mike Wellik of The Strawberry Store, LLC (www.thestrawberrystore.com) in Middletown, Del. sells rare strawberry plants and seeds on the Internet. He believes using some type of customer tracking system is imperative to growing a business. He uses Google Analytics (http://www. google.com/analytics/) to capture data on who interacts with his Web site, when and where they are from. Google Analytics is a ROI, or Return on Your Investment, technology. ROI is a relatively new catch phrase being applied to social media marketing. Essentially ROI allows you to track your client’s needs and then tailor your business to meet those needs. Wellik says he has a lot of success advertising on the social media mega powerhouse You Tube to reach customers. He also prefers Google AdWords and AdSense, which help you create advertising for the Web. With an integrated media marketing approach, Wellik says, “You’re business can appear to be as big as General Motors.” With Google Analytics, he tracked in what part of the country his customers were buying what types of products in each season. Then with Google Ad Sense and Ad Words he created ads to target those cus-

tomers during that time of year. “With Ad Words, I paid $350 this year, and I have all the orders I can handle. I took out an ad in a traditional magazine the year before with virtually no return.” Google also offers MailChimp, which helps businesses create email newsletters to customers, manages subscriber lists, track campaign performance, and sync your email marketing with social networks like twitter, facebook, and linkedin. Other programs that help target customers are MailChimp, Survey Monkey and Weespr (which gives you tools to publish online magazines). For more information, go to http://www.google.com/enterprise/marketplace/viewListing?productListingId=3525+5 361236203077141107 As a seasoned e-commerce vendor, Wellik has refined his customer tracking methods to a science, but what about small business owners who have no idea how to get involved with social media. That’s where companies like Delivra (http://www.delivra. com/) come into play. Delivra promises easy-to-use software and in-house production services, which allow marketers, business owners, and nonprofits to track their ROI, along with adding e-mail marketing capabilities. Although business owners will experience an initial time investment in understanding these technologies, the pay-off is they will eventually get to concentrate more on what they love—the business of business—and spend less time on marketing and IT management.

Business Report | December 2010


38

The Air Traffic Control Tower and Radar Approach Control Facility was built for $16 million and was open for business in October 2009. The tower is shown in background. In the foreground, a $6 million Aircrew Flight Equipment Facility is projected to be finished by April 2011. The facility will house a training section, aircrew equipment and aircraft flight support. Photo by Jason Minto

Dover AFB delivers $529M financial impact into local area BY M. LeGates Dover Air Force Base is one of the largest employers in Kent County, according to Judy Diogo, Central Delaware Chamber of Commerce president. “The Air Force base has a huge impact on the community,” said Diogo. “They employee approximately 7,000 military and civilian employees. The majority of those people live here. They buy gas and groceries here. Their children go to school here, and they pay taxes here. They also create other jobs in the community by being here.” The installation responsible for global airlift delivers a whopping $529 million financial punch into the local economy, according to Laura Miller, Dover Air Force Base Financial Analysis chief. Sixty-four percent of that goes to payroll, which equates to roughly $341 million.

Business Report | December 2010

Eighteen percent is catalogued as expenditures with a $96 million price tag and another $92 million is for “indirect jobs created.” Of the $96 million spent in base expenditures, $10 million is spent on service contracts and $25 million in construction. The remaining $61 million is spent on health, education and temporary duties in the local area. More than 3,600 dependents also spend dollars in the economy. Additionally, 96 percent of military and families pay to live in housing throughout the local area. The base contributes more than just money to the local community. Diogo says base members also invest their time and commitment to those living in the local area. The Chamber of Commerce is proud to say they are an Abilene Award winner. The prestigious title is awarded by Air Mobility Command (http://www.amc.af.mil/). The command is kind of like the corporate head-

quarters for Dover AFB and oversees airlift and aerial refueling for more than 14 bases across the United States. The command is located at Scott Air Force Base, Ill. Diogo believes the Chamber earned the award because the collaboration between the base and community was recognized as the best and most supportive relationship among all the competing bases. “Dover Air Force Base is a part of the community,” said Diogo. “They refer to themselves as Team Dover, which I think speaks leaps and bounds to their commitment being here and helping all the people who live here.” All facts and figures are rounded up and based off the most current financial impact statement completed September 30, 2009. The 2010 economic impact is currently being formulated and is projected for release by January 2011, according to base officials.


39

New Kent County Visitors Guide available Kent County Tourism has announced the availability of two new marketing and business development tools, a 40-page, full-color "Delaware's Capital Region" visitors guide and a Super Saver discount card with savings at hotels, retailers, restaurants, attractions and visitors services. "We worked in partnership with Media Two of Wilmington to produce the new guidebook, which includes information about our special events, hotels, itineraries, history, our quaint towns, downtown shopping districts, sports, cultural arts and entertainment as well as winery and brewery tours," said Cindy Small, executive director of Kent County Tourism. Kent County Tourism's official photographer, Mike Baker of C.M. Baker Photography, choreographed the cover shot which promotes "a little bit of everything" in the region. From the backdrop of the First State Heritage Park, to staff member Linda Kurtz dressed in Colonial garb with a modern twist - red high heels - to an antique chair, peach pie and Rosie the dog inviting her colleagues to the Dover Days Pet Parade, the story of "lots to do" in the area is portrayed. "We want to tell our visitors there's more to the area than just Route 13. We have quaint, historic towns with unique shops and boutiques, we have the Amish countryside, lots of history that is authentic, and of course we have NASCAR and gaming," said Small. In the near future, the visitors guide will also be online with hotlinks to advertisers at www.visitdover.com. For free copies of the new visitors guide and Super Saver discount card, call Kent County Tourism 734-4888, or stop by the office located at 435 N. DuPont Highway, Dover.

Free copies of Kent County Tourism’s new visitors guide and super saver card are available by calling 734-4888.

SVN office approved in Seaford Sperry Van Ness – Miller Commercial Real Estate announces that the Seaford office has been approved by the Real Estate Commission. Rodney Joyner is managing broker and Tom Knopp is advisor at the office which is located at 604 Porter St. in Seaford.  Both Joyner and Knopp specialize in the sale and lease of industrial, retail, office and commercial investments properties, as well as land sales, in Sussex and Kent Counties in Delaware and Maryland.   For more information, email Rodney.Joyner@svn.com or Tom. Knopp@svn.com.           

Students participate in heart walk

Students from the Certified Nursing Assistant program at Delaware Technical & Community College participated in the American Heart Association’s Heart Walk in September. The CNA students took a stand against heart disease by joining in the Kent County walk-a-thon. From left are Manali Patel, Dover; Rena Banker, Dover; and Brittani Truxell, Dover. For more information about the CNA program at Delaware Tech, contact Kathy Austin at 857-1408. Photo by Greg Austin Business Report | December 2010


40 | hEALTH R EPORT

Kids spread Thanksgiving cheer More than 20 kids, ages three to five, from Bayhealth Child Care Center assembled their finest artwork depicting themes of Thanksgiving and the fall season. The kids studied famous artists from around the world, and then used their own special talents to create the artwork which was put on display on the glass windows outside the cafeteria at Kent General Hospital. The pictures are one of Bayhealth’s many initiatives to implement the Planetree Model of Care, which promotes a patient-centered, healing environment for patients.

Bayhealth receives 5-Star Rating Bayhealth Medical Center has received a 5-star rating for the quality of its Critical Care from HealthGrades, the leading independent healthcare ratings organization. The latest HealthGrades study shows that Bayhealth Medical Center earned the top ranking in Delaware for Overall Critical Care Treatment. Critical Care includes treatment for pulmonary embolism, diabetic acidosis and coma, sepsis and respiratory failure.

Bayhealth also ranked among the top five percent in the nation for Critical Care and is the Recipient of HealthGrades Critical Care Excellence Award for the third year in a row. Bayhealth Medical Center also earned 5-star ratings in the following areas: Five-Star Rated for Overall Critical Care For 3 Years in a Row (2009-2011); Five-Star Rated for Treatment of Sepsis For 3 Years in a Row (2009-2011); Five-Star Rated for Treatment of Pulmonary Embolism in 2011; and Five-Star Rated for Treatment of Respiratory Failure For 7 Years in a Row (2005-2011). The new 2011 HealthGrades hospital ratings are free to the public online at www.healthgrades.com.

Breast cancer awareness walk Approximately 100 members of the community joined Nanticoke’s Cancer Care Center, the American Cancer Society, and the City of Seaford for a vigil walk to Seaford’s Gateway Park on Oct. 5 to kick off Breast Cancer Awareness Month in October. Speakers of the event included (from left), City of Seaford Mayor, Edward H. Butler, Jr.; Representative Daniel B. Short; First Lady of Delaware, Carla Markell; and Nanticoke Health Services President/CEO, Steven A. Rose. The walk was part of Nanticoke's month long efforts to raise breast cancer awareness. Other events included pink breast cancer ducks in honor or memory of someone in the hospital's water fountain, a breast cancer survivor's tea and a Basket Bingo to raise money for women's services. Business Report | December 2010


| hEALTH R EPORT 41 Bayhealth recognizes excellence in pharmacy care

Esposito

Dobos

Kent General Hospital Pharmacist Erika Dobos, PharmD, and Milford Memorial Hospital Pharmacist Paul Esposito, RPh, are the latest winners of the Bayhealth PACE (Pharmacists Achieving Clinical Excellence) Award. Both Dobos and Esposito were nominated by peers who testified about their extraordinary commitment and compassion for patients. Erika Dobos has served in the Kent General Hospital Pharmacy since May 2006. Dobos has served as a pharmacy educator, and has helped construct and organize learning material for students, patients and physicians. Paul Esposito, RPh, is a pharmacist who has served at Milford Memorial Hospital for more than a decade. Since joining the Milford Memorial Hospital Pharmacy in January 2000, Esposito has earned the respect of patients and colleagues alike.

Cancer Care Center receives gift The Starrlight Fund recently donated $1,200 to the Nanticoke Cancer Care Center to assist women who have ovarian cancer. Tamra “Tammy” Starr Brittingham created the Starrlight Fund through the Delaware Community Foundation after undergoing many chemotherapy sessions in her own battle with ovarian cancer. Brittingham passed away on Aug. 3 and her husband, Michael Pelrine and son, Eban Brittingham continue to keep the Starrlight Fund alive. The funds will be used to assist with non-medical as well as medically related needs. For example, women are often unable to work while in treatment and find themselves unable to pay a utility bill to avoid disconnection or rent/mortgage to avoid eviction or foreclosure; buy groceries; or get transportation to and from treatment. The money also assists women in financial crisis who need help meeting health insurance co-payments, paying for prescriptions not covered by insurance and paying for similar medically related needs.

From left, back row: Don Tricarico, Nanticoke Health Service’s vice president of clinical operations; Lyndon Yearick, executive director of the Nanticoke Foundation; and Michael J. Pelrine, husband of the late Tamra Brittingham. Front row: Kathleen Burt, director of Nanticoke’s Cancer Care Center; Terri Clifton, Cancer Care coordinator for Nanticoke Memorial Hospital; and Eban, son of the late Tamra Brittingham.

Allen family donates to NHS

From left are Steven A. Rose, president and CEO of Nanticoke Health Services; Angel Alicea, MD, cardiologist; Barbara Allen; Charles “Chick” Allen III; Ivan Pena, MD, interventional cardiologist; and Lyndon Yearick, Nanticoke Foundation executive director.

Barbara Allen and Chick Allen, lifetime residents of Sussex County and longtime supporters of Nanticoke Health Services, recently made a significant financial contribution to help Nanticoke Health Services Foundation expand their cardiac catheterization capabilities to meet the ever-growing needs of the community. A plaque will read: “Given by Barbara and Chick Allen - For those who need and for those who provide.”  Mr. Allen said, “The expansion of the cardiac catheterization lab will help ease possible delays caused by emergent cases and will once again raise the bar for services Nanticoke Health Services is providing within this community.”

Business Report | December 2010


42 | hEALTH REPORT Bayhealth announces 1A Peer Award

From left are Jeffrey M. Fried, president and CEO of Beebe Medical Center; Janet B. McCarty, outgoing chairperson of Beebe’s board of directors; and newly elected Chairperson The Honorable William Swain Lee.

Beebe board of directors names new leadership Former Superior Court judge The Honorable William Swain Lee was named chairperson of the board of directors of Beebe Medical Center at the recent annual meeting. He replaces Janet B. McCarty, who has served as board chairperson since October 2005. McCarty continues as a board member. Judge Lee was first appointed to the Beebe Medical Center board of directors in October 2000. He served as vice chairperson from October 2005 until October 2010. He resides in Rehoboth Beach and has been active in public service for 35 years.  Judge Lee graduated from the University of Pennsylvania Law School and began his law career with attorney David P. Buckson in Middletown and Dover. He also worked as deputy attorney general and as a partner with Betts and Lee Attorneys at Law in Georgetown.    McCarty was recognized at the annual meeting for her dedication to Beebe Medical Center patients, and the community, and for her outstanding leadership to the board. Beebe Medical Center Board Member Jacquelyn O. Wilson, Ed.D, was named vice chairperson, succeeding Judge Lee, and Beebe Medical Center physician Paul T. Cowan, Jr., D.O., was elected treasurer.  Dr. Cowan succeeds Paul H. Mylander, who has been treasurer since 2003. Mylander continues as a member of the board of directors.  Jeffrey M. Fried, Beebe’s president and chief executive officer, continues as secretary of the board of directors. Other Beebe Medical Center board members reappointed to five-year terms during the annual meeting were: James D. Barr; Steven D. Berlin, M.D.; William L. Berry, CPA; Judge Lee; Robert H. Moore; and Mrs. Wilson. Reappointed to the Beebe Medical Foundation board of directors were:  Joseph R. Hudson, Michael Meoli, McCarty, Robert H. Moore, and Alex Pires.

Business Report | December 2010

Bayhealth Medical Center Medical-Surgical Staff Nurse Amy Cunningham is the latest winner of the 1A Peer Award at Kent General Hospital. Three times each year, 1A staff members nominate their peers Cunningham and the 1A Peer Award winner is selected by the 1A nursing manager and clinical coordinators. A native of Indiana, Cunningham earned her associate’s degree in nursing from Purdue University in 1994, and completed her bachelor’s in nursing from Purdue in 1997. In 2005, Cunningham relocated to Delaware due to her husband’s job transfer. She joined the 1A nursing staff a short time later, and has been a vital part of the team for five years.

Bayhealth Foundation president earns certification

Bayhealth Foundation President Paul E. Lakeman, CFRE, has become a Fellow of the American College of Health Care Executives, Lakeman the nation’s leading professional society for health care leaders. FACHE status represents achievement of the highest standards of professional development. Only 7,500 executives nationwide have earned FACHE status. Lakeman is also a Certified Fundraising Executive (CFRE) and is one of the few health care professionals in the United States to hold both certifications. Lakeman has served at Bayhealth Medical Center for 24 years. In addition to serving as Bayhealth Foundation

president, Lakeman is the government relations executive for Bayhealth, Inc. He serves on the board of the Schwartz Center, the Downtown Dover Partnership, the Central Delaware YMCA, St. Anne’s School in Middletown, and the Delaware chapter of the March of Dimes. He earned his bachelor of science degree in journalism from Rider University in New Jersey. He received his master’s of health administration from Duke University.

NHS appoints new board member

Nanticoke Health Services announces Michele ProcinoWells, Esquire as a new member who will serve on the board of directors of Nanticoke Health Services. Ms. Procino-Wells is a graduate of Laurel High School (1987); Penn State University (B.A., communications, 1991); Widener University School of Law (J.D., cum laude, 1995); and Villanova University School of Procino Law (LL.M., Taxation & Estate Planning, 1998). Ms. ProcinoWells is a member of the bars of the Supreme Court of the State of Delaware, the United States District Court for the District of Delaware and the United States Tax Court. She is also a member of the National Academy of Elder Law Attorneys, a past president of Soroptimist International of Seaford Inc., and is the treasurer of Soroptimist’s related foundation, the Curiosity Service Foundation, Inc. Practicing law since 1995, Ms. Procino-Wells has over 15 years experience as an attorney and is currently the owner and managing attorney of Procino Wells, LLC in Seaford. She concentrates her practice in estate planning and administration, real estate, elder law and business matters. 


| hEALTH R EPORT 43 Bayhealth welcomes Dr. Villar

Bayhealth Medical Group welcomes Bryan D. Villar, MD, Family Medicine. Dr. Villar, in practice since August 2007, offers comprehensive family medicine services. He received his medical degree from De La Salle University College of Medicine in the Philippines Dr. Villar followed by internships at University of Philippines, Philippine General Hospital in Manila, and at St. Francis Hospital in Wilmington, where he served as chief resident. Areas of special interest for Dr. Villar are Preventative Medicine and Geriatrics. Dr. Villar is certified by the American Board of Family Medicine. He is a member of the Delaware Academy of Family Physicians, and the American Academy of Family Physicians. Dr. Villar’s office is located at 25 Bridgeville Rd., Georgetown.

LeGates wins Distinguished Alumni Award

Bayhealth – Milford Memorial Hospital Director for Patient Care Services Heidi LeGates has won the Distinguished Alumni Award from Delaware Technical & Community College - Jack F. Owens Campus. LeGates LeGates, a Milford native, earned her associate’s degree in nursing from Delaware Tech in 1981. She earned her bachelor’s degree in nursing from Wilmington College and

a master’s in nursing from the University of Delaware. She is also certified in advanced nursing administration. During her career at Bayhealth, she has served as clinical outcome specialist, training and development instructor, nurse manager and critical care nurse. She is a recipient of the Outstanding Leadership and Clinical Excellence awards from Bayhealth and she has also received a Delaware State Senate Commendation for Excellence in Nursing.

Bayhealth appoints Orthopaedics director

Bayhealth Medical Center has appointed Stephen Manifold, MD, as the new Orthopaedics medical director for the Bayhealth Orthopaedics & Rehabilitation Service Line. In this newly created position, Dr. Manifold will lead Bayhealth Orthopaedics and help ensure consistent and high quality care. Dr. Manifold completed his undergraduDr. Manifold ate degree from Temple University and earned his medical degree from the Temple University School of Medicine. He received his orthopaedic surgery residency at The New York Orthopaedic Hospital/ColumbiaPresbyterian Medical Center. He completed his fellowship in knee reconstruction and sports medicine at The Insall Scott Kelly Institute at Beth Israel Medical Center in New York City. Dr. Manifold has been a board-certified orthopaedic surgeon in private practice for 11 years at Bayhealth, serving on the medical staff for both Kent General Hospital and Milford Memorial Hospital. He has served on a number of Bayhealth committees including Infection Control, Trauma, Surgical Services Executive Committee and the Surgical Operations Workgroup.

AstraZeneca’s Concord Pike facilities recently collected more than 200 cell phone cords for the KINfolk program.

KINFolk and AstraZeneca team up again At the request of Melinda McGuigan, executive director of KINfolk, AstraZeneca recently launched a drive to collect cell phone charger cords. KINfolk has been providing laptop computers to patients at A.I. duPont Hospital since 1999. “A parent happened to mention to me as I was delivering a laptop to her son, that her cell phone was dead and she was looking for a charger cord,” says McGuigan. “I realized it was a service that KINfolk could easily provide. McGuigan went to officials at A.I. duPont Hospital with the parent’s idea. They immediately agreed it was a good one and gave permission to KINfolk to offer the service. The next step was to collect charger cords of all makes and models. “One call to AstraZeneca was all it took to breathe life into the program,” notes McGuigan. “AstraZeneca has been such a good neighbor to both KINFolk and the hospital for years. Laptop computers that AZ has provided over the years are the backbone of our Laptop Lending Programs.” The drive took place for one week in August at AstraZeneca’s Concord Pike facilities and more than 200 cords of all varieties were collected. The cords are being cleaned and categorized before being loaned. Locally, KINfolk has more than 50 wireless laptop computers available for children and their families at A.I. duPont Hospital for Children, BayHealth in Milford and Dover, Helen F. Graham Cancer Center and the Ronald McDonald House. Additionally, KINfolk maintains computers for children’s use in waiting rooms throughout A.I. du Pont Hospital and provides laptops in the homes of convalescing children throughout Delaware. Nationally, KINfolk is in 20 additional hospitals and in the homes of children in 32 states.

Business Report | December 2010


44

Lending and tax credits to increase with Small Business Jobs Act By Jayne Armstrong

On Sept. 27, President Obama signed into law the Small Business Jobs Act, the most significant piece of small business legislation in over a decade. The law provides entrepreneurs and small business owners with greater access to capital and more tax relief so they can grow and create the jobs America needs. First, too many small businesses still have trouble finding credit. Already, enhancements first made under the Recovery Act to SBA loans – waived fees for borrowers and increased guarantees for our lending partners – dramatically increased SBA loan volume at a time when credit was frozen. They turned just $680 million in taxpayer

dollars into nearly $30 billion in lending support to nearly 70,000 small businesses. The Jobs Act extends those two successful enhancements, and will support an estimated $14 billion in loans to small businesses. The law also permanently increases the maximum size in SBA’s top two loan programs – 7(a) and 504 – from $2 million to $5 million, while increasing our microloans from $35,000 to $50,000. And, on a temporary basis, the law will increase the maximum size of our quickturnaround Express loans to $1 million, and also allow some small businesses to refinance their commercial real estate into our 504 program. Furthermore, a new Small Business Lending Fund – administered by the Treasury Department – will provide com-

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munity banks with the capital they need (up to $30 billion overall) to increase lending to small businesses beyond their 2009 levels. The second overall benefit for small businesses in the Jobs Act is eight new tax cuts totaling $12 billion. This includes: higher deductions for investing in new machines and equipment, zero capital gains for those who buy and hold small business stocks for five years, and a doubling of the maximum deduction for startups to $10,000. It also allows self-employed Americans to completely deduct health insurance costs for themselves and their families. In addition, beyond the tax relief and increased access to capital, the Jobs Act has a number of additional benefits in key areas that help catalyze small business growth. For example, the Jobs Act provides a better playing field for small businesses interested in doing contracting with the federal government. The law gives agency procurement officers more ability to provide contracts to small business, while also making it harder for agencies to engage in contract “bundling,” a practice that often takes opportunities away from small firms. And, recognizing that 96 percent of the world’s consumers live outside the U.S., the Jobs Act provides more tools to help small businesses tap into export markets. The law increases the maximum size of SBA’s export loans and expands the counseling resources available to small businesses wanting to start or grow their exports. For more information about the new Small Business Jobs Act, visit www.sba.gov/ jobsact or contact the SBA Delaware District Office at 302-573-6294. At the SBA we are working hard to put these new tools and resources in the hands of America’s small businesses so they can grow, create jobs, and continue to lead our economic recovery. About the author Jayne Armstrong is the district director of the U.S. Small Business Administration’s Delaware District Office in Wilmington.


45

Fact Sheet On Sept. 27, President Obama signed into law the Small Business Jobs Act, which will provide critical resources to help small businesses continue to drive economic recovery and create jobs. The new law extends the successful SBA enhanced loan provisions while offering billions more in lending support and tax breaks for entrepreneurs and small business owners. • The law extends SBA loan provisions (with the 90% guarantee and reduced fees) through Dec. 31. The $505 million for Jobs Act loans will support about $14 billion in overall small business lending. • In the first week of the Jobs Act, SBA provided nearly 2,000 loans totaling nearly $1 billion in lending support. • The law permanently increases 7(a) and 504 limits from $2 million to $5 million (for manufacturers in 504 loan program, up to $5.5 million). • The law permanently increases microloan limits from $35,000 to $50,000, helping larger entrepreneurs with start-up costs and small business owners in underserved communities. • The law expands the number of small businesses eligible for SBA loans by increasing the alternate size standard to those with less than $15 million in net worth and $5 million in average net income. • The law will increase maximum amount of SBA Express loans from $350,000 to $1 million (expires 9/27/2011). • In coming months, the law will allow some small businesses to refinance their owner-occupied commercial real estate mortgages into the 504 loan program (expires 9/27/2012).

• The pilot program (begun 2009) will be extended to 2013. Though the old pilot has expired, the new, larger pilot will be implemented in coming months. This will help small businesses owners who sell cars, RVs, boats, other titleable inventory. • In six to 12 months, the law will provide for funding up to $20 million per year in small business loans over the next three years for an intermediary-facilitated loan program targeting small businesses that need loans up to $200,000.

ability to vigorously pursue companies that win contracts by misrepresenting their small business status. • The law provides $25 million for a new pilot that provides grants that will help small businesses team up with each other to compete for larger and more complex federal government contracts. • The law turns the Export Express pilot loan program into a permanent program with 90% guarantees for loans up to $350,000 and 75% for loans between $350,000 and $500,000.

• The law reaffirms “parity” among federal small business contracting programs. When conducting contracts that are set-aside for small businesses, contracting officers are free to choose among businesses owned by women and service-disabled veterans, as well as businesses participating in HUBZone programs and 8(a) programs.

• In coming months, the law will provide $90 million in competitive grants over next three years for states to help small business owners with exporting.

• The law gives agency procurement officers more ability to provide both large prime contracts and mircocontracts to small businesses. The law has stronger enforcement so agencies will be held more accountable for reaching small business goals. • The law makes it harder for agencies to “bundle” contracts, a practice that often takes opportunities away from small business. • The law eliminated the Competitiveness Demonstration program, a program which limited opportunities for small business contractors in about 10 industries where they excel, with over $24 billion in contracting in FY09. • The law enforces stronger subcontracting plan requirements for large prime contractors to ensure small businesses are utilized in subcontracting. It also discourages late payments to small subcontractors. • The law enforces SBA’s continuing efforts to combat fraud, waste, and abuse. Federal agencies, including the Department of Justice, will have more

• The highest small business expensing limit ever, of $500,000 • Carry-back provisions on net operating losses of up to 5 years • Accelerated/bonus depreciation • Zero capital gains taxes for those who invest in small businesses • Increased deductions for start-ups • Deductions for employer-provided cell phones • Deductions for health insurance costs for the self-employed • Limitations on penalties for errors in tax reporting that disproportionately affect small business

• In coming months, the law will provide $50 million in grants available to Small Business Development Centers.

• The law will provide smaller community banks with low-cost capital (as low as 1%) if they go above and beyond 2009 small business lending levels. • The law will provide up to $1.5 billion to support state-run small business lending programs. For more detailed information on the Small Business Jobs Act, visit www.sba.gov/jobsact.

Business Report | December 2010


46 | B USINES S LICEN SES Bridgeville Bennett, Heather, J&H Home Improvements LLC; 5157 Hartzell Rd., Bridgeville; contractor-residential Jirehs Bakery LLC; 113 Market St., Bridgeville; retailer-food (except restaurant) Jones, Rudolph, Jones’ Barber Shop; 412 Market St., Bridgeville; commercial lessor Provide Construction LLC; 11396 1st St., Bridgeville; reconciliation purpose code Wynder-Williams, Annette, God Centz; 16829 Cedar Corners Rd., Bridgeville; retailer-various products Camden Forever Green LLC; 114 Theater Ln., Camden; reconciliation purpose code Dover Absolute Health; 440 E. Loockerman St., Dover; professional services-chiropractor Amblor; 155 Old Mill Rd., Dover; wholesaler-machinery equipment & sales Amp Lite; 30 Lordship Ln., Dover; contractor-residential Bird, Leslie M., Birdhouse Creations;

3007 Cashew Ct., Dover; retailer-various products Brittingham, Ronald L. Jr., RB Contractor; 81 Silver Ct., Dover; contractorresidential Bunkley, James E., Where They Du That At Styling Salong; 629 W. Division St., Dover; personal services-beautician Burke, Brynn K., Speech Pathology Services; 1326 S. Governors Ave., Ste. C, Dover; professional and/or personal services CASO Inc.; 32 Mapledale Rd., Dover; personal services-beautician Community Care Physicians, Thomas P. Barnett, M.D.; P.O. Box 855, Dover; reconciliation purpose code, professional services-medical office Construction Safety Management; 103 E. Division St., Dover; professional and/or personal services Crompton, Jeremy S., Luigi’s Pizza JCMC LLC; 5502 S. Dupont Hwy., Ste. 6, Dover; retailer-restaurant Delaware Food Corporation, Juliano’s Italian Market; 212 S. Governors Ave., Dover; retailer-restaurant Divine Trading Inc.; 1001 White Oak

Rd., Apt. D22, Dover; reconciliation purpose code Flores, Stephanie, Stephanie’s Home Childcare; 4035 Cypress St., Dover; professional and/or personal services Gawczynski, Steven, Guardian Automotive; 161 Cooper Rd., Dover; personal service-motor vehicle service Hall, David S., Dshall Consulting; 138 Debs Way, Dover; professional and/or personal services Hands of Our Future LLC; 868 S. State St., Dover; professional and/or personal services Linollis Den Uniwear; 1365 Dover Mall #3021, Dover; retailer-dry goods & apparel Lynch and Tobin Repair, Lube Depot and Repair LLC; 4128 Forrest Ave., Dover; professional and/or personal services Network Security Services LLC; 32 W. Loockerman St., Dover; professional and/or personal services Postal Impact LLC; 271 Greenwich Dr., Dover; professional and/or personal services Reiki Share of Delaware LLC; 308 Kings Highway, Dover; professional and/or personal services-unclassified Restoration Funding Group LLC; 160 Greentree Dr., Ste. 101, Dover; professional and/or personal services Saad, Amir A., Nutropa Scientific; 827 E. Division St., Dover; manufacturer-food Singh, Dalwinder; 442 Evelyndale Dr., Dover; drayperson/mover Things Remembered Inc., Dover Mall; retailer-various products Waffun Joint LLC; 503 Voshells Mill Rd., Dover; reconciliation purpose code Williams, Jessica M., Miss Mae’s Homemades; 46 Village Dr., Dover; retailer-various products Zghida, Hicham, Sicily Pizza; 1486 E. Lebanon Rd., Dover; retailer-restaurant Georgetown CAC Joel; 13049 Seashore Hwy., Georgetown; professional and/or personal services-unclassified CAC Joel, Trenda El Shaddai; 13049 Seashore Hwy., Georgetown; retailervarious products Cope Construction LLC; 20799 Gravel Hill Rd., Georgetown; contractor-residential Quietstone Studio LLC; 22380 Concord Pond Rd., Georgetown; professional and/or personal services W Loco LLC; 24497 Dupont Blvd., Georgetown; reconciliation purpose code Greenwood Chambers, Donice L., Diamond Don’s

Business Report | December 2010


| BUSINES S LICENS ES 47 Handyman LLC; 11578 Double Fork Rd., Greenwood; contractor-residential Harrington Smith, Amanda S., Lyriks-N-Ink; 305 Central Park Dr., Harrington; professional and/or personal services Wyatt & Brown Inc.; 15602 S. Dupont Hwy., Harrington; mercantile or collection agency Laurel DeJeune LaFontant; 130 E. Market St., Laurel; contractor-residential Donald L. Dykes LLC; 11055 Salt Barn Rd., Laurel; professional and/or personal services Hitchens, Timothy W., Godspeed Autowerks; 101 Gibson Ave., Laurel; professional and/or personal services Stellar Fights; 30708 River Rd., Laurel; personal services-entertainment agent Lewes Absolute Sunshine Cleaning; 32037 Siham Rd., Lewes; professional and/or personal services Alleyne, Regina, Gina’s Pet/Person House-sitting; 7 Massachusetts Ave. Lewes; professional and/or personal services Amore Pizza & Subs, Inc.; 20750 John J. Williams Hwy., Unit 4, Lewes; retailerrestaurant Chens Trading Inc., Beauty World; 17601 Coastal Hwy., Unit 4, Lewes; retailer-various products Creative Construction Services LLC; 33303 Chandler St., Lewes; contractorresidential Cubbage, Clifford W., All State Land Design & Maintenance; 34515 Bushness Ct., Unit 11, Lewes; professional and/or personal services-unclassified Knotts, Carl E. Jr.; 32279 Augusta Ct., Lewes; contractor-residential Latham, Kristen H., A Day in a Life Designs; 17436 Slipper Shell Way, Unit 10, Lewes; photographer LPW I LLC; 17265 Minos Conaway Rd., Lewes; contractor-residential MH Bynum; 31454 Vivid View Dr., Lewes; professional and/or personal services Moments in Time Inc.; 32886 Misty Ln., Lewes; retailer-various products Ocean Strategies LLC; 138A Beach Plum Pl., Lewes; professional and/or personal services Plivelich Lawn & Landscape LLC; 825 Savannah Rd., Lewes; professional and/or personal services Rockey & Associates Inc., The Rock Team; 17577 Nassau Commons Rd., Ste.

102, Lewes; retailer-various products, professional and/or personal services Stress Lab; 32191 Nassau Rd., Lewes; professional and/or personal services Todd, Stephanie A., Bluecoastal Office Cleaning; 34043 Clematis St., Lewes; professional and/or personal services-unclassified Truitt & Sons; 22745 N. Pine Dr., Lewes; personal services-general repairperson Milford Clearview Windows LLC, Fish Window Cleaning Services; 600 NE Front St., Ext., Milford; personal services-general repairperson Flowers Media Matters; 137 N. Landing Dr., Milford; professional and/or personal services Foster, Christine C., New Outlook Nutrition; 105 NE Front St., Milford; retailervarious products Golacinski, Gail, Skye Photography; 20 Hidden Meadows Terrace, Milford; reconciliation purpose code In-Spects Inc.; 9156 Shore Dr., Milford; professional and/or personal servicesunclassified

New Ventures LLC, Snap on Toos; 12 NW Front St., Milford; retailer-various products TLM Business Services LLC; 507 Woodmere Rd., Milford; professional and/or personal services Too Tall Distributing LLC; 507 Woodmere Rd., Milford; wholesaler-any products Viramontes, Rose; 408 Evergreen Circle, Milford; professional and/or personal services-unclassified Wolfe, Joseph A., Chesapeake Wall Inspections; 18 Delaware Ave., Milford; professional and/or personal services Young, Jeffrey B., Forever Young Nutrition; 953 N. Dupont Blvd., Milford; retailer-various products Millsboro Boyer, Marcia C., Soulful Tears Productions; 26976 Bethesda Rd., Millsboro; personal services-entertainment agent Color Me Beautiful Painting Co.; 10027 Iron Pointe Drive Ext., Millsboro; contractorresidential Cuppels, Anna M., R/C R Us; 26650 Carlisle Dr., Millsboro; retailer-various products

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Dollar Tree Stores Inc., Dollar Tree #4490; 28632 Dupont Blvd., Millsboro; retailer-various products JCPenney Corporation; 229 Main St., Millsboro; retailer-catalogue & mail order house McCann & Taylor Inc., Sherwood Forest South; 32337 Robin Hoods Loop, Millsboro; personal service-motor vehicle service Mercado Construction LLC, Martha Mercado; 30914 Mimosa Ln., Millsboro; contractor-residential Nautical Inspirations; 32292 Turnstone Ct., Millsboro; retailer-catalogue & mail order house P&R Plumbing LLC; 27735 King Charles Dr., Millsboro; contractor-residential Schieferstein, Bryan P., BKJ Enterprises; 29887 Revel Rd., Millsboro; professional and/or personal servicesunclassified Seaford Affordable Solutions; 110 N. Delaware Ave., Seaford; contractor-residential Arthritis & Osteoporosis Center; 1350 Middleford Rd., Ste. 502, Seaford; professional services-medical center BK Contracting Services; 302 Arbutus Ave., Seaford; contractor-residential Brittingham, James W., J&A Electrical Services LLC; 22700 Bloxom School Rd., Seaford; contractor-residential Cannon, Stephanie M., SJ Inspections; 305 N. Bradford St., Seaford; professional and/or personal services Coastal Auto Retail Sales Inc.; 6042 Stein Hwy., Seaford; wholesalertransportation equipment, motor vehicle dealer Eskridge Jr., Jesse Wade, Wade’s Towing; 26029 Bethel Concord Rd., Seaford; drayperson/mover Wooding Leonard, Leonard’s Automotive; 20578 Sussex Hwy., Seaford; reconciliation purpose code Zoller, Paula; 918 Bridgeville Hwy., Seaford; retailer-various products Smyrna Dover, Shakiah; 430 Sequoia Dr., Smyrna; retailer-various products Heart of Smyrna; 1 W Commerce St., Smyrna; retailer-various products Irwin, Michael T., Mike’s Barber Shop; 310 N. Main St., Bldg. C, Smyrna; personal services-barber Snickerdoodle LLC; 948 W. South St., Smyrna; retailer-various products

Business Report | December 2010


49

Chamber of commerce

Business Directory ADVERTISING

CABINETRY

Morning Star Business Report Bryant Richardson 302-629-9788 Fax 302-629-9243 msbusinessreport.com sales@mspublications.com PO Box 1000, 951 Norman Eskridge Hwy. Seaford, DE 19973

U. L. Harman, Inc. Delores Bowles Jeff Riddleberger 800-346-4887 302-492-3456 Fax 410-482-8879 www.ulharman.com info@ulharman.com PO Box 56, Marydel DE 19964

ARCHITECTS & ENGINEERS

CHAMBER OF COMMERCE

A-ES ArchiTech, LLC Eric A. Booth Thomas D. Plotts 410-543-4595 Fax 410-543-4898 aesarchitech.com ebooth@aesarchitech.com tplotts@aesarchitech.com 110 W. Church St. Salisbury, MD 21801

Central Delaware Chamber of Commerce Sandy Dale 302-734-7513 Fax 302-678-0189 cdcc.net director@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901

George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 Fax 302-628-8350 gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 George, Miles & Buhr, LLC Michelle Everngam 410-742-3115 Fax 410-548-5790 gmbnet.com meverngam@gmbnet.com 206 W. Main St. Salisbury, MD 21801

Georgetown Chamber of Commerce Karen Duffield 302-856-1544 Fax 302-856-1577 georgetowncoc.com info@georgetowncoc.com 140 Layton Ave., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 Fax 302-645-8412 leweschamber.com inquiry@leweschamber.com P.O. Box 1, 120 Kings Hwy. Lewes, DE 19958

Greater Millsboro Chamber of Commerce Fran Bruce 302-934-6777 Fax 302-934-6065 millsborochamber.com millsboro@intercom.net P.O. Box 187, Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 707 Chestnut St. P.O. Box 61, Milton, DE 19968 Rehoboth-Dewey Chamber of Commerce Carol Everhart 302-227-6446 800-441-1329 ext. 13 Fax 302-227-8351 beach-fun.com rehoboth@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 1997 Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 Fax 302-629-0281 seafordchamber.com admin@seafordchamber.com 304A High St., Seaford, DE 19973 COMPUTERS FlexITech Eric Magill 302-537-4198 flexitechs.com ericm@flexitechs.com PO Box 874, Ocean View, DE 19970

Business Report | December 2010


50 Z-Tronix Computers & Software Alan Stolzenbach 302-628-9661 Fax 302-628-7733 ztronix@verizon.net 22876 Sussex Highway, Unit 7 Seaford, DE 19973 EDUCATION University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 Fax 302-831-3292 www.pcs.udel.edu continuing-ed@udel.edu Carter Partnership Center Del Tech Owens Campus Georgetown, DE 19947 ENVIRONMENTAL Delaware Solid Waste Authority Wendy Pizzadili 302-739-5361 Fax 302-739-4287 dswa.com wlp@dswa.com 1128 S. Bradford St., PO Box 455 Dover, DE 19903 EMPLOYMENT Essential Staffing Inc. Best Temps of Dover Patsy Ware 302-674-4357 Fax 302-674-4878 pware@besttemporaries.com 385 W. North St., Suite A Dover, DE 19904 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 Fax 302-875-1766 bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St., Laurel, DE 19956 County Bank 9 Sussex County Locations www.CountyBankDel.com Rehoboth Beach Branch 302-226-9800 Fax 302-226-3182 19927 Shuttle Road Rehoboth Beach, DE 19971

Business Report | December 2010

Long Neck Branch 302-947-7300 Fax 302-947-7303 25933 School Lane, Millsboro, DE 19966 Milford Branch 302-424-2500 Fax 302-424-2265 100 East Masten Circle, Milford, DE 19963 Seaford Branch 302-628-4400 Fax 302-628-4405 632 West Stein Highway Seaford, DE 19973 Millville Branch 302-537-0900 Fax 302-537-0905 10 Old Mill Rd., Millville, DE 19967 Georgetown Branch 302-855-2000 Fax 302-855-2005 13 N. Bedford St., Georgetown, DE 19947 Laurel Branch 302-877-5000 Fax 302-877-5005 1122 S. Central Ave., Laurel, DE 19956 Lewes Branch 302-645-8880 Fax 302-645-0888 1609 Savannah Rd. Village of Five Points, Lewes, DE 19958 Milton Branch 302-684-2300 Fax 302-684-2305 140 Broadkill Rd., Milton, DE 19968 Del One 7 Statewide Locations Debbie Jewell 302-672-1492 Fax 302-739-1790 Del-One.org debbie.jewell@Del-One.org 270 Beiser Blvd., Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 Fax 302-856-2539 www.dspfcu.com scimo@dspfcu.com PO Box 800, Georgetown, DE 19947

Discover Bank Sherry Berman 302-349-4512 Fax 302-349-4578 www.myDiscoverbank.com sherryberman@discover.com P.O. Box 2003, Greenwood, DE 19950 Seaford Federal Credit Union Mary Adams 302-629-7852 Fax 302-629-9125 www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South, Seaford DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 Fax 302-629-7961 Front & King St. , Seaford, DE 19973 GRAPHIC/ WEBSITE DESIGN Farnell & Gast Insurance Joe Gast, CPCU 302-536-6031 800-966-4514 Fax 302-536-6257 www.averyhall.com Jgast@AveryHall.com 500 W. Stein Highway Seaford, DE 19973 Hamilton Associates Herb G.Quick Jocelyn K. Quick 302-629-4949 Fax 302-629-4949 www.hamiltongraphics.com hamiltongraphics@aol.com PO Box 1431, Seaford DE 19973 Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 Fax 717-898-9570 www.deandesign.com thestudio@deandesign.com 13 Water St., Lincoln DE 19960


51 Health Heritage At Milford Assisted Living Community Genesis HealthCare Cheryl Stover 302-422-8700 Fax 302-422-8744 www.genesishcc.com cheryl.stover@genesishcc.com 500 South DuPont Blvd. Milford, DE 19963 Nanticoke Health Services Reneé Morris 302-629-6611 Fax 302-629-2493 www.nanticoke.org morrisr@nanticoke.org 801 Middleford Rd., Seaford, DE 19973

Lawn Tractors & Agricultural LAWN Since CARE Equipment 1979

DAVID A BANKS

25268 GOVORNER STOCKLEY RD, GEORGETOWN DE 19947 WWW.DAVIDABANKS.COM

(302) 856-3579

MEDICAL TRANSPORT

Fax 302-226-8424 PortraitsInTheSand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE Coldwell Banker Commercial Resort Realty 302-227-5000 Fax 302-227-5008 cbankercommercial.com 20814 Coastal Hwy. Rehoboth Beach, DE 19971

Bayhealth Medical Center Milford Memorial Hospital Ellen Shockley 302-430-5034 Fax 302-430-5946 bayhealth.org ellen_shockley@bayhealth.org 21 W. Clarke Ave., Milford, DE 19968

Lifestar Ambulance Mike Parker 800-572-9838 410-546-0809 Fax 410-860-5260 lifestarambulance.com mike@ lifestarambulance.com 1024 S. Tower Dr. Salisbury, MD 21804

INSURANCE

MORTGAGES

Clifford Short Insurance Cliff Short 302-856-7773 Fax 302-856-7943 cliffshortinsurance @comcast.net 606 East Market St., Georgetown, DE 19947

The Mortgage Market of Delaware JoAnn Moore 302-422-4414 Cell 302-236-1229 Fax 302-422-4494 themortgagemarketofdelaware.com 401 S. Dupont Boulevard Milford, DE 19963

Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell Fax 302-227-3804 skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy Rehoboth Beach, DE 19971

OFFICE FURNITURE

TATTOO STUDIO

AMI Business Interiors Tom Woodstock 800 830-0801 302 226-0801 archmarketing@comcast.net archmktg.com 123 Glade Circle West Rehoboth, DE 19971

Ancient Art Tattoo Studio, Inc. Peggi Hurley 302-644-1864 ancientarttattoo.net peghurley@comcast.net 34410 Tenley Ct. #1, Lewes, DE 19958

Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 800-966-4514 Fax 302-536-6257 www.cfmnet.com debby@cfmnet.com 500 W. Stein Highway, Seaford, DE 19973 Liberty Mutual Insurance Chris Chagnard 302-463-5068 cell Fax 302-376-6251 104 Sleepy Hollow Dr. Ste 201 Middletown, DE 19709 Christopher.Chagnard@LibertyMutual. com www.chrischagnard.com INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 Fax 302-875-8288 www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne, Laurel, DE 19956

PAYROLL SERVICE Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 payroll@1040pro.com 1636-D Savannah Rd., Lewes, DE 19958 PORTRAITS Portraits In The Sand Dave Koster 302-226-9226

Long & Foster Real Estate, Inc. Ethel M. Lewis 302-227-2541 ext. 470 800-462-3224 Fax 302-227-8165 longandfosterde.com ethel.lewis@lnf.com 720 Rehoboth Ave. Rehoboth Beach, DE 19971

UTILITIES Artesian Water Company George Phillips 302-453-6900 302-684-2527 800-332-5114 Fax 302-453-6957 Fax 302-684-5164 artesianwater.com gphillips@artesianwater.com 664 Churchman’s Rd. Newark, DE 19702 28322 Lewes-Gtown Hwy., Milton, DE 19965 Business Report | December 2010


We’ve joined forces to bring nationally recognized cancer care to Seaford. Nanticoke Memorial Hospital has partnered with Peninsula Regional’s Richard A. Henson Cancer Institute to offer high-quality cancer services in Seaford. Area cancer patients now have convenient access to a wide range of services: • A full suite of therapeutic services, including medical and radiation oncology and infusion services • Community and prevention education, plus Screening for Life • The latest diagnostic technologies • Oncology research and clinical trials • Additional support services

For more information, call 302-628-6344 or visit www.nanticoke.org.

Always Caring. Always Here.


Morning Star Business Report