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Business Report ILC Dover A major contributor to the economy in Delaware

Find out what this R & D company is up to next

+From ads to riches One company’s success story +Where to host your holiday party


It’s not just a company you created. It’s a legacy.

We know you’ve spent a lifetime pouring your heart and soul into building your business. That’s why our advisors sit down with you to get a thorough understanding of your situation. Then, we’re able to create a financial solution that meets the goals of you and your company. Not just for now, but also for the future. CALL 1-888-762-6226 OR VISIT pnc.com.

Trusts & Estates | Wealth & Retirement Planning | Investment Management | Private Banking Services

The PNC Financial Services Group, Inc. (“PNC”) provides investment and wealth management, fiduciary services, FDIC-insured banking products and services and lending and borrowing of funds through its subsidiaries, PNC Bank, National Association and PNC Bank, Delaware, which are Members FDIC. PNC does not provide legal, tax or accounting advice. ©2008 The PNC Financial Services Group, Inc. All rights reserved. Investments: Not FDIC Insured. No Bank Guarantee. May Lose Value. ADV PDF 0908-064

Business Report | October 2008


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Business Report | October 2008


4

[contents]

10/08

26

John Hawkins, CEO of Aloysius Butler & Clark, discusses building business from the ground up

08

Chamber News

Updates on upcoming events and local grand openings

15 Growing BUSINESSES

Nason Construction gets a new addition, Beebe presents their “You Make a Difference” award, Goodwill promotes two associates and more

22

Marketing

42

28

Investing

15

Networking: Being a wallflower in the business community just won’t cut it

What can be done to make sure your investments keep working for you

30 20

Hidden Treasure

A Seaford hardware store keeps time honored traditions alive

Party Planning

Health Report

New wound center for Kent General, Beebe raises money for prostate cancer and more

TAKING OFF

ILC is creating products that are out of this world

Planning the company holiday party doesn’t have to be such a daunting task

32 Party Venues 22

Anniversary

Becker Morgan celebrates 25 years

Our list of venue options makes it easy to choose a location for your office party

This is the last edition of the MSBR that will be sent to chamber members without having been requested. Please call 302-629-9788 or email us at sales@mspublications.com to be added to our mailing list free of charge. Join thousands of satisfied readers. Business Report | October 2008


EXPAND

your WITH

OPTIONS IN LIFE

BEEBE SCHOOL OF NURSING

BEEBE SCHOOL OF NURSING

OPEN HOUSE November 13, 2008 3:00–5:00 p.m. Learn more about our Full-time Day (2 year) Curriculum or the Evening/Weekend (3 year) Curriculum Meet the Faculty • Tour the Facility Talk to Student Nurses Explore Educational Opportunities Refreshments will be provided

For more information, call (302) 645-3251

The best in nursing education at Delaware’s only hospital-based nursing school. Beebe School of Nursing is the only hospital-based nursing school in Delaware—which means our nursing students have access to the most comprehensive, up-to-date clinicalbased education setting possible. This optimal hands-on clinical experience also means students are better prepared for national licensure exams (NCLEX) and the rewarding career of nursing.

The choice is yours! At Beebe School of Nursing you can choose from a two-year daytime program or a three-year evening/weekend program. Students can even apply for a Beebe Medical Center scholarship.

Be prepared for the future. Find out about what it takes to become a “Beebe Nurse” and why the Beebe School of Nursing is accredited by the National League for Nursing Accrediting Commission (NLNAC). With more than 85 years of nursing education excellence, Beebe School of Nursing is the right choice to expand your options in life.

For more information call Beebe School of Nursing at 302-645-3251 or visit us at www.beebeschoolofnursing.org.

Lewes, Delaware www.beebeschoolofnursing.org

Business Report | October 2008


6

Business Report

from the editor Purpose and promise

I

t’s here. After months of planning and preparations, our first glossy edition of the Morning Star Business Report is complete. Some of you may be wondering why we made the switch from newsprint, while others are probably noticing this publication for the first time. We made the switch to a glossy magazine because we wanted to give the business community of Delaware a publication that they could be proud of. A publication that reflects the quality and unique nature of our business community. I believe that there has never been a more exciting, yet challenging time to conduct business in Delaware. For years Delaware has been known to the rest of the business world as a good place to incorporate because of our legal benefits

and lender-friendly laws. Although we have more than 50% of the publicly traded companies and 60% of the fortune 500 companies incorporated in our state, few have more than a mailbox here. What is exciting to me are not the businesses that have mailboxes here, but the businesses that have people here. Businesses that are on the cutting edge of technology like ILC Dover. Businesses that do the impossible on a deadline like AB&C. These are the companies that define business in Delaware for me. It is their stories that we plan to bring you each month. We plan to give attention to the Delaware companies that inspire us all to go out and chase our own dreams. Because business is not just about work, it’s about purpose and never saying that it can’t be done.

Daniel Richardson

[NEXT ISSUE] | Bayhealth Medical Center receives two prestigious awards

PUBLISHER Bryant Richardson Administration Carol Richardson EDITOR Daniel Richardson Creative Director Cassie Richardson COMPOSITION Elaine Schneider Tina Reaser Rita Brex SALES Laura Rogers Doris Shenton Emily Rantz George Beauchamp Pat Murphy Rick Cullen CIRCULATION Karen Cherrix CONTACT Morning Star Publications 302-629-9788 P.O. Box 1000 Seaford, DE 19973 editor@mspublications.com Focusing on the ambition and innovation that makes Delaware businesses unique.

| Health care updates for Kent and Sussex Counties | Calendar of Holiday Events | Favorite Holiday recipes from local business big shots Please recycle this magazine

Business Report | October 2008


7

SBA focuses on small businesses going global By Jovita Carranza SBA Deputy Administrator It has been 25 years since thenPresident Ronald Reagan proclaimed the very first Minority Enterprise Development Week, or MED Week. Since then, every President has issued a proclamation designating a week for minority business owners to gather, speak with government officials, be honored for their achievements, and – perhaps most importantly – share ideas and innovations with each other. At the time, minority-owned small businesses were among the fastest growing sectors in the American economy, despite the significant challenges they faced, among them gaining access to capital and federal contracting opportunities. This year’s MED Week conference, the largest federally sponsored event held for minority businesses each year, was held Sept. 3-5 in Washington, D.C. The event is co-hosted by the U.S. Small Business Administration and the Minority Business Development Agency of the U.S. Department of Commerce. For more information about the event, visit www.medweek.gov. This year's focus was on helping minority-owned businesses turn today’s economic challenges into opportunities by forming partnerships with enterprises domestically and overseas. The theme, “The Power of Strategic Alliances and the Global Economy,” is timely because of the opportunities international commerce offers to form partnerships and alliances, combine resources, tap into new markets, share financial risks and increase business capacity. When minority businesses join forces with entities in Africa, Asia, Latin America and the Caribbean, they gain access to a larger pool of human resources and raw materials and expose their companies to new export markets, creating a larger base of customers and more room for innovation, competitiveness and growth. Med Week provides an opportunity for the public and private sectors to discuss the strength of our economy and the vital role of minority entrepreneurs and their firms in keeping

America strong and competitive. MED Week also offers minority entrepreneurs and business owners an opportunity to showcase their strength and to network with some of the nation’s foremost business strategists, investors, contracting officers and policy makers. In the last 25 years, the number of minority-owned businesses in the U.S. has nearly tripled. With more than four million minority firms creating jobs and opportunity, 4.7

million employees and $661 billion in annual revenues, minority-owned businesses are still among the fastest growing sectors. It is largely because of their spirit of entrepreneurship, the combination of hard work and calculated risks people take to keep their businesses successful. It is also because we are all privileged to live in a nation where that kind of drive and dedication can take you anywhere, where the only thing limiting us is ourselves.

CONGRATULATIONS ON YOUR NEW LOOK, MORNING STAR, FROM THE COMPANY THAT KNOWS A LOT ABOUT MAKEOVERS.

Aloysius Butler & Clark has been helping marketers reach their goals for 37 years. This past winter we helped builder Steve Anderson construct a comprehensive media relations strategy and created a website in two weeks’ time in support of his company’s participation in the Emmy award-winning Extreme Makeover: Home Edition. Our efforts resulted in nearly 100 media placements and drove almost 16,000 visitors to the website — generating more than a quarter-million page views. And 1,500-plus people volunteered their time and money. Learn the full story at www.a-b-c.com/extreme.

www.a-b-c.com

Business Report | October 2008


8

chamber news

Chamber

Bethany-Fenwick 539-2100 Delmar 846-3336 Georgetown 856-1544 Laurel 875-9319 Lewes 645-8073 Milford 422-3344 Millsboro 934-6777 Milton 684-1101 Rehoboth-Dewey 227-2233 Seaford 629-9690 Central Delaware 734-7513 Delaware State 655-7221

Phone Key contact Dues* Members Pamela McComas $195 Diane Buckley $60 Karen Duffield $150 Connie Lewis $125 Betsy Reamer $195 Jo Schmeiser $165 Fran Bruce $150 Georgia Dalzell $125 Carol Everhart $195 Paula Gunson $125 Judy Diogo $200 Bill Stephano $299

825 76 460 125 432 250 260 96 1303 340 868 2800

Fax 539-9434 856-1577 875-4660 645-8412 422-7503 934-6065 227-8351 629-0281 678-0189 654-0691

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1 - 5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.

Business Report | October 2008


9

Chamber Events Online registration available

www.dscc.com

10/7

7th Annual Joint Chamber Networking Tabletop Mixer 5–8 p.m. Location: Chase Center on the Riverfront, Wilmington Cost for exhibit tables: $300 with non electric; $425 with electric Cost for individual attendees: $10/members; $20/non-members For exhibit space and sponsorship information call 302-655-7221.

10/8

Sharing Forum Winners of the Superstars in Education and the Models of Excellence in Education Programs 8 a.m.–Noon Location: Dover Sheraton, 1570 North DuPont Hwy., Dover For more information, call 302-6557221.

Time: 5:30–7:30 p.m. Location: Dover Sheraton, 1570 North DuPont Hwy., Dover Cost: Free to program participants For more information, call Janine Sorbello at 302-576-6575.

Location: State Chamber, 1201 N. Orange St., Wilmington Cost: $25/members; $40/nonmembers For more information, call 302-6557221.

10/23

Principal for a Day Week Time: All day Location: All schools For more information, call Janine Sorbello at 302-576-6575.

Small Business Alliance Workshop: Lean Office Guest Speaker: Jim Jones of DEMEP 8:15–10:30 a.m.

10/27

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Advocates of Hope: Raising Cancer Awareness in the Business Community Statewide Summit Presented by AstraZeneca Keynote Speaker: Dr. Nancy Snyderman, NBC News Chief Medical Editor 7:30 a.m.–2 p.m. Location: Clayton Hall at the University of Delaware, Newark Cost for exhibit tables: $225-$325 Cost for individual attendees: $75/members; $100/nonmembers Special nonprofit rates available. For exhibit space or sponsorship information call 302-655-7221.

10/22

Principal for a Day – Reception (open to participants only)

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FIELD / SALES TRAILERS • WATER WORKS • HVAC • TEMP HEAT SITE DIESEL • GAS PIPING & APPLIANCES • PORTABLE STORAGE Business Report | October 2008


10 GRAND OPENING

Owner Tami Abbott recently celebrated the grand opening of Diggity Doo’s, a children’s hair salon and mini-spa located at 19478 Coastal Highway in the Shops at Camelot in Rehoboth Beach. The Rehoboth Beach-Dewey Beach Chamber of Commerce sponsored a ribbon cutting ceremony. At Diggity Doo’s customers will enjoy animated stations, TVs, a movie corner and an Xbox arcade with Wii games. The mini spa specializes in birthday parties. Diggity Doo is open Tuesday through Saturday from 9 a.m. to 7 p.m. and Sunday from 9 a.m. to 5 p.m. For more information, call 302-227-KIDS (5437).

www.diggitydoos.com

Biggs Museum to present Edward Grant exhibition The Biggs Museum is proud to present Edward Grant: Forgotten Dreams.

“A good man leaveth an inheritance for his children’s children.” Proverbs 13:22, KJV 1611

Forgotten Dreams, an exhibition rediscovering the beauty of the Delmarva Peninsula and reintroducing the work of a local arts hero, on display from November 5 until February 22. The Biggs Museum will host an opening reception on Wednesday, November 5, beginning at 5:30 p.m. Hours of operation: Tuesday through Saturday, 9 a.m. until 4:30 p.m.; Sunday, 1:30 p.m. until 4:30 p.m. The Biggs Museum of American Art

302.846.9201 www.estfinancial.com Securities and Investment Advisory services offered through H. Beck Inc., Member FINRA/SIPC EST Financial Group and H. Beck, Inc. are unafilliated entitities.

Business Report | October 2008

is located at 406 Federal Street, Dover. Admission id free with the exception of special events. For more information call 302-674-2111. www.biggsmuseum.org


��������������������

Saluting a decade of

SUPERSTARS in business.

Reserve your seats now for the 10th Annual Marvin S. Gilman Superstars in Business Awards Luncheon in the Hotel du Pont’s Gold Ballroom on Wednesday, November 19, 2008.

�Delaware’s Governor-elect �This special luncheon �Don’t wait!

will be our keynote speaker for the luncheon.

event will recognize 10 years of small business superstars and their contributions to our economy and community. Register by calling (302) 655-7221 or (800) 292-9507. Reservations are $60 for Chamber members and $75 for non-members. The Small Business Alliance recognizes and thanks the sponsors of Superstars in Business: Platinum: Bank of America; Delaware Economic Development Office; Gilman Development Group; Wilmington Trust Company Gold: Bancroft Construction; Belfint, Lyons & Shuman, P.A.; Blue Cross Blue Shield of Delaware; Citizens Bank; Colonial Parking; EBC Carpet Services; PNC Bank; United Electric Supply Silver: Artisans’ Bank; AutoTeam Delaware; The Bellmoor Inn & Spa; Buck Simpers Architect + Associates; Dukart Management Corporation; Summit Realty Advisors Bronze: Delmarva Broadcasting Company; George J. Weiner Associates; Gerald E. Dixon, Esquire; Law Offices of G. Kevin Fasic; TCIM Services, Inc. Friends: Windwood Consulting Awards: A.R. Morris Jewelers Gift: Delmarva Broadcasting Company; Healy Long Jevin, Inc. Media & Promotion: Aloysius Butler & Clark; Delmarva Broadcasting Company; Farley Printing Company

Interested sponsors, please call Sharon Reardon at (302) 576-6578.

Sponsors as of September 17, 2008

�������������������� Business Report | October 2008


12 Owner Jessica Perez recently celebrated the grand opening of Rehoboth Beach Bodywork, LLC located at Forj Lofts, 4260 Highway One, Unit 5 in Rehoboth Beach. The Rehoboth Beach-Dewey Beach Chamber of Commerce marked the grand opening with a ribbon cutting ceremony. Rehoboth Beach Bodywork is owned and operated by Perez, a licensed massage therapist and certified personal trainer. Before relocating to Rehoboth Beach, Perez owned and operated Total Massage in Wilmington for three years. She specializes in sports and rehabilitative massage. For more information, call 302227-6781.

GRAND OPENING

www.rbbodywork.com

INVESTMENT PROPERTY

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13 The Bethany-Fenwick Area

Chamber of Commerce recently

GRAND OPENING

helped celebrate the grand

opening of Millville by the Sea

located at 32695 Roxana Road in Millville. From left are Carrie

Subity, Town Councilman Richard Thomas, Barbara Carlson, State Representative Gerald

Hocker, Rich Warfield, Arlene

Hauck, Diane Koch, Suzanah

Cain, Debbie Hudson, Marilyn

Panagopoulos, Shelley Rodner, Jamie Wetzelberger, Brigit Tay-

lor, Sue Nilsson, Andy Timmons, David Nilsson, Clare Mace, Jim Mace, Helen Hahn, John Tim-

mons and Jody Falter. For more information, call 302-539-2888.

www.millvillebythesea.com

I DREAM

of waking to the sound of waves crashing on the shore You don’t have to wait for retirement. Dreams of relaxation. Of adventure. All can be possible when you know how. Come to a free orientation to learn strategies that help capture opportunity by reducing the money you lose to interest and taxes. Call us at 302.537.8505 or visit independenceinstitute.com

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135 ATLANTIC AVE., MILLVILLE, DE 19967 Business Report | October 2008


14

growing business Purcell joins Nason Construction Nason Construction has hired Mark S. Purcell, AIA, CCM as business development manager and project executive. Purcell has more than 17 years of experience in the construction industry. He is a registered architect and certified construction manager who specializes in program management. Purcell formerly served as senior associate with the Philadelphia office of Heery International. Purcell is the co founder and president of the Delaware Valley Green Building Council and the chairman of the Westtown Township (PA) Planning Commission, and has particular expertise constructing LEED Certified projects that focus on sustainable design and energy efficiency.

Johnson receives award Beebe Medical Center announces that Kim Johnson, PBT-ASCP, laboratory satellite coordinator, has been honored with the “You Make a Difference” Award for August. Johnson is known at Beebe Medical Center for her skill and efficiency. She is responsible for seven satellite laboratory facilities stretching from Millsboro to Milton, including the one at the Beebe Health Campus. She is a certified phlebotomist and has worked at Beebe Medical Center for more than 20 years. Beebe Medical Center’s “You Make a Difference” employee recognition program, which was established in 2002, gives employees the opportunity to recognize their colleagues for outstanding service.

Laird joins executive committee The Delaware Economic Development Office announces that Diane Laird, state coordinator of the Delaware Main Street and Downtown Delaware Program, has been elected to the National Main Street Coordinators Executive Committee. Diane will serve a three-year term for the Northeast region. The National Main Street Coordinators Executive Committee provides timely communication and input to support the partnership between the Main Street Coordinating Programs and the National Trust for Historic Preservation, and to further the goals of the Main Street movement.

Goodwill promotes associates

Poling named business manager Maureen A. Poling, CPA, has joined RT&E Integrated Communications as business manager. A financial manager with 14 years of experience at Price Waterhouse and Unilever, Poling is a member of the American Institute and New Jersey Society of Certified Public Accountants. She earned a bachelor’s degree in accounting from Fairleigh Dickinson University of New Jersey. RT&E Integrated Communications in Wilmington is a marketing and brand communications agency in the Greater Delaware Valley market.

Business Report | October 2008

Goodwill of Delaware & Delaware County, Inc. announces the promotion of Marshall Sherman, CPCU, from director of Loss Prevention & Safety to vice president of Facilities and Risk Management. Sherman, who has over 25 years of safety management experience, will manage Operations, Transportation, Bale and Car Auctions, in addition to Safety and Facilities. Sherman joined the team in 2006. Karen Kee, formerly associate vice president of Sales and Operations, has been promoted to vice president of Sales. Kee, who has over 14 years of retail management experience, oversees 14 retail stores and Goodwill’s online auction site. Kee has been a member of the team since 1995.  


15

Women’s Act celebrates anniversary

U.S. Small Business Administration Acting Administrator Sandy K. Baruah and SBA Deputy Administrator Jovita Carranza recently highlighted the tremendous growth of women business owners at an event honoring the 20th anniversary of the Women’s Business Ownership Act of 1988. The pioneering legislation, also known as H.R. 5050, created the SBA’s Office of Women’s Business Ownership, the SBA’s Women’s Business Center (WBC) program, and the National Women’s Business Council (NWBC), which serves as an independent source of advice and counsel on economic issues of importance to women business owners. SBA’s Women’s Business Center program, administered by its Office of Women’s Business Ownership, promotes the growth of women-owned businesses by providing business training and technical assistance, helping with access to credit and capital, and identifying federal contract and international trade opportunities. The

program provided business counseling and training assistance to 148,106 individuals during fiscal year 2007. “From four demonstration sites in 1988 to more than 100 centers today, SBA’s Women’s Business Centers offer a wide range of innovative programs, training and counseling to give women greater access and opportunities,” Carranza said. There are nearly 10.4 million privatelyheld women-owned businesses across the

nation. These companies employ almost 13 million people and generate nearly $2 trillion in sales. The SBA has helped thousands of women achieve their dream of starting a small business, and has seen continued growth in its loan volume to women. The SBA approved more than 24,000 loans worth more than $3.5 billion to women in fiscal year 2007.

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DEDO awards seed fund loan

The Delaware Economic Development Office announces Abacalab, Inc., a technology-based start-up company, was recently awarded a Delaware Technology-Based Seed Fund loan for $50,000. The State’s TBSF is designed to foster high-wage, fast-growing small businesses in technology fields such as biotechnology, advanced materials, clean energy, information technology and new chemical applications. Wilmingtonbased Abacalab is an emerging company breaking new ground in scientific informatics by developing Digital Laboratory Assistants - mobile computing tools for scientific researchers. Abacalab will now be able to fund additional promotional and sales activities, which are expected to drive long-term growth of company revenues and lead to more expansion into new product areas in 2009. This expansion will result in the creation of at least three full-time jobs in Delaware. For more information, visit www.dedo. delaware.gov.

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ILC Dover looks Toward the Future Delaware company is working hard to develop new softgoods products By Edward H. Phillips ILC Dover has come a long way from the late 1940s when, as the Metals Division of the International Latex Corporation (ILC), it manufactured display racks for ILC’s Playtex subsidiary. But those humble beginnings helped to propel the company into the age of high technology as one of the world’s premier suppliers of softgoods products for a wide range of applications. Headquarted in Frederica, Delaware, ILC Dover currently employs about 400 people (one-third of the workforce are scientists) and pumps tens of millions of dollars into the Delaware economy each year. ILC Dover is a wholly-owned subsidiary of ILC Industries, which reported sales of more than $76 million last year. The Dover division features 280,000 sq. ft. of floor space divided among six buildings on 35 acres. Although the subsidiary is best known for its series of sophisticated spacesuits that protect astronauts

aboard NASA’s Space Shuttle and the International Space Station (ISS), it is also a global leader in development of life preservation equipment and flexible containment products for the pharmaceutical industry. “Our employees come from as far south as Delaware’s coastal beaches to as far north as Newark, and we draw from a talent pool that stretches across the U.S. and into foreign countries,” says Doug Durney, director of marketing and business development. A small contingent of employees reside at NASA’s Lyndon B. Johnson Space Center in Houston, Tex., to oversee mission and launch activities associated with astronaut spacesuits. The company is divided into various business units including space products, protective equipment, flexible containment and lighterthan-air technologies. It has received supplier awards from giant defense contractor Lockheed Martin as well as NASA’s George M. Law award for

Quality and Excellence. ILC Dover’s quality management system conforms to ISO 9001-2000 standards, according to the company. In addition to its base in Frederica, the company operates a warehouse and small, flexible containment production facility in Cork, Ireland, that serves the European pharmaceutical markets. These special containers, developed in cooperation with drug manufacturer Eli Lilly & Company, feature special materials designed to protect people from hazardous powders and chemicals during shipping. More significantly, the containers isolate the materials and obviate the need for personnel to wear protective suits and masks during shipment. Durney says the company is not experiencing any serious problems finding qualified engineers but is facing ongoing challenges locating skilled personnel familiar with softgoods materials technologies. To help resolve that situation, ILC Dover


has co-developed a special softgoods engineering curriculum with the University of Delaware. The course is taught every other year and “helps to feed our intern program,” Durney says. As it concentrates on expanding its core softgoods business and looks ahead to diversifying its product line in the future, “ILC Dover is a leading example of hi-tech capabilities within the Delmarva region and we are looking at growth on all fronts in the years ahead,” Durney says. Plans call for adding more sales representatives, particularly outside of the U.S. where demand for softgoods products is on the rise. In addition, Durney says executives are studying the feasibility of entering the highly competitive biotech industry as well as the possibility of manufacturing blades for the growing wind turbine industry using the company’s expertise in advanced composite materials. Another area of potential expansion centers on development and manufacturing of gas envelopes for heavy-lift airships currently under design and development by the Boeing company, in cooperation with Skyhook International, Calgary, Canada. Durney says ILC Dover is not a newcomer to that highly specialized niche market, and for decades has supplied advanced materials envelopes for a variety of commercial airships operated by Goodyear and other international corporations around the world. The company is the world’s largest manufacturer of aerostat and airship envelopes and since 1985 has produced more than 100 envelopes with volumes ranging from 56,000 to as much as four million cu. ft. The proposed and highly unconventional Skyhook/Boeing JHL-40 aircraft, designed to lift up to 80,000 lbs. of external cargo and transport it 200 miles, could be used to carry a wide variety of large loads weighing as much as 40 tons. Examples include lumber, trucks, military armored vehicles and electrical transmission towers. In addition, ILC Dover’s highly specialized lighter-than-air group, which has a long-standing history of work for the U.S. Defense Department, is conducting research on gas envelopes that could be used by a next-generation of airships designed to fly as high as 70,000 ft. to detect incoming missiles as well as for missions involving

reconnaissance and other national defense applications, according to David Cadogan, director of research and development. Much of the technology used to create these envelopes began in the 1960s when the company developed advanced films and fabrics for America’s manned space program, according to Cadogan. He says the company has developed envelopes for a series of tethered aerostats—large balloon-like vehicles that are deployed by U.S. government agencies or the military at altitudes of 15,000-25,000 ft. The aerostats carry a payload of sophisticated radar equipment that can “look down” and detect low-flying aircraft running drugs into the U.S. or can be tailored to detect other moving objects on the ground or the ocean. As for the general public, however, the company’s most visible product remains the spacesuits worn by astronauts flying the shuttle and manning the ISS, but the genesis of that technology began more than 50 years ago. In 1952 the Metals Division developed and produced a high altitude pressure helmet for the U.S. Navy and Air Force, and success with that product led to manufacture of high altitude pressure suits for military pilots. In 1962 the Industrial Products Division began work on the Apollo spacesuit as a subcontractor to Hamilton Standard. The subsidiary was renamed the Government and Industrial Division in 1965 and became ILC Industries in 1967 when International Latex Corporation split into three separate entities. The division was renamed ILC Dover in 1971. Cadogan says the subsidiary has extensive experience designing space suits that harks back to the mid 1950s. NASA chose ILC Dover’s A7L spacesuit design for the Apollo program that was launched in 1968 and eventually the suits were used on 11 missions including multiple landings on the Moon. During the 1970s improved A7L-B suits were worn by astronauts aboard the Skylab (three missions) and later for the “Détente-driven” Apollo-Soyuz flights by American astronauts and Russian cosmonauts. The division is currently under contract from NASA to supply space suits for the shuttle and ISS through 2020, according to Cadogan. In cooperation with Hamilton Sundstrand, ILC Dover recently competed for future contracts with

NASA for advanced spacesuits as part of the agency’s new lunar exploration program, but the team lost the contract to Oceaneering International. As of this year, spacesuit products account for about 20% of ILC Dover’s revenues, according to Durney. The company’s expertise with protective suits led to development in the late 1970s of the Chemturion encapsulating hazardous materials suit and later, M-40 gas masks for the U.S. Army (ILC Dover remains the largest supplier of these masks to the Army). Cadogan says another important aspect of the company’s spacerelated work is development of inflatable airbags for space missions. The airbags successfully cushioned the landing impact of NASA’s “Spirit” and “Opportunity” probes sent to explore the Martian surface. In addition, engineers are currently developing inflatable cushioning systems for the space agency’s new “Orion” crew vehicle capsule in case an emergency requires descent and landing on solid ground. Plans call for ILC Dover to deliver the system in 2012-2013—well in advance of Orion’s first launch tentatively scheduled for 2015. The Orion Crew Exploration Vehicle is intended to replace NASA’s aging space shuttle transportation system and would carry a crew of up to six astronauts atop an Ares I rocket. Both Orion and Ares are part of the agency’s “Project Constellation” that would send manned missions to the Moon by 2020 followed by trips to Mars and other planets in the solar system. Another research and development project underway at ILC Dover is inflatable habitats for astronauts living and working on the Moon’s surface. Cadogan says these flexible structures can be linked together to form shelters against dangerous cosmic radiation—particularly highenergy protons. NASA Langley Research Center, Hampton, Va., is working with the company to determine which “intelligent materials” will provide the best defense against radiation threats. In addition, the company is developing shielding materials with the capability to “self-heal” if damaged, and is embedding health monitoring systems into the films and fabrics of shielding that will diagnose and assess damage from radiation, according to Cadogan.


18

Professor Conrad Pope and Professor Robin Morgan, dean of the College of Agriculture and Natural Resources.

UD faculty receive AAAP awards Robin Morgan, dean of the College of Agriculture and Natural Resources and professor of microbiology, and Conrad Pope, professor of veterinary pathology, received prestigious awards at the Ameri-

can Association of Avian Pathologists (AAAP) annual meeting in New Orleans in July. “The fact that UD faculty won two prestigious awards speaks well to the qual-

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ity and impact of our programs in poultry health,” said Jack Gelb, chair of the department of animal and food sciences. Morgan, known throughout the avian pathology industry for her work with Marek’s disease virus, received the AAAP 2008 Phibro Animal Health Excellence in Poultry Research Award. This award is “presented to a member of the AAAP for sustained excellence in research in poultry disease and health over a period of 20 years or more.” Morgan’s nomination letter, co-written by colleagues John Dohms, Jack Gelb, Mark Parcells and Conrad Pope, reads, “Dr. Morgan has contributed significantly to our understanding of Marek’s disease virus (MDV) and her work has consistently introduced new technologies that have been at the forefront of MDV research.” Conrad Pope was awarded the AAAP 2008 Lasher-Bottorff Award for his involvement in avian diagnostic work and technical service to the poultry industry over the past 10 years, his demonstration of sincere concern and effort to identify and resolve flock health problems, and his significant contributions to the poultry industry. “Dr. Pope’s award has special local significance in that this award is sponsored by Dr. Hiram Lasher, a long-time resident of Delaware and a major supporter of UD, the department of animal and food sciences and the Lasher Laboratory in Georgetown. Dr. Lasher is known worldwide for his support of and work with the poultry industry, namely poultry vaccines,” said Gelb. Pope was nominated by his colleagues at UD, Robin Morgan, Jack Gelb, John Dohms, Calvin Keeler, and Mark Parcells. Pope’s nomination letter reads, “Dr. Pope’s extensive experience in research and diagnostic pathology make him one of the most sought out and respected avian pathologists in the country. Dr. Pope is regarded as a leader in his field among his peers in avian microscopic pathology, and his work has been and continues to be relevant to poultry diagnostics in Delaware, the Delmarva region, and the United States.”


19 Chamber Academy fall workshops announced The Bethany-Fenwick Area Chamber of Commerce is pleased to announce three new classes and workshops offered throughout the fall Chamber Academy, an ongoing professional and personal development series designed for the small business owners in the area. Mondays, October 20th–November 17th 5:30-7:30 p.m., Kristy Wike, Spanish Teacher at Indian River High School is offering Conversational Spanish for beginners. Learn to hold basic conversations in Spanish, basic Spanish vocabulary & everyday phrases, vocabulary specific to your area of business and gain confidence to continue practicing Spanish on your own after the class ends. Thursday, October 8th 8:30 a.m.– 12:30 p.m., Chris Williams, Self-Leadership Coach, Keep Growing, Inc. will present Growing Toward Your Dreams! Participants will discover practical and proven methods to unleash the power of planned growth. Work with a Personal Growth Self-Assessment Tool that will help them determine where to strategically focus their growth efforts. Form strategic partnerships that will help you realize your dreams. Wednesday, October 15th 4:00-7:00 p.m. Shaun Tyndall, President of Inclind Inc., is holding Website Performance & Search Engine Optimization. Learn how to influence your search engine ranking (Google, Yahoo!, MSN), increase the number of visitors to your website and improve your understanding of how to convert more leads/business from statistics (Google Analytics). All Classes are held at the chamber and are open to chamber members and nonmembers. For prices and more information about these classes please visit http://store.bethany-fenwick.org. For more information about this program or chamber membership please contact Carrie Subity at 302-539-2100 x12 or email carrie@bethany-fenwick.org.

RIBBON CUTTING

PHOTO LAURA ROGERS

J.S. Hovnanian & Sons, a four-generation family home-builder based in South Jersey, recently celebrated the opening of the Roesville models - the company's first housing community in Delaware - with a ribbon cutting ceremony sponsored by the Central Delaware Chamber of Commerce. Roesville is a premier community specially tailored to a new generation of active adult buyers. The community features ranch-style single-family homes starting in the low $200's. For more information, contact Kathy Engel at 302-335-5804. www.HOVhomes.com

THE GREATER GEORGETOWN Chamber of Commerce

Visit us on the web at: www.georgetowncoc.com 460 Members & Growing Daily!

Oct. 8 - Second Wed. 7:30-8:30 Breakfast at CHEER. $8 Topic: Georgetown’s new Mayor, Ed Lambden will be discussing topics of interest to Georgetown residents and businesses. Oct. 15 - Third Wed. Meet the Candidates Mixer, 4:30-6:30. Host will be La Esperanza at 216 N. Race St. Oct. 22 - Fourth Wed. Noon. Lunch at DTCC, $10 Topic: Shaun Tyndall of Inclind, Inc. will discuss the new and improved Chamber website and its added benefits to membership. Oct. 25 - Sat. 10 a.m. - 8 p.m. Wings & Wheels Fall Festival. Sussex County Airport. Located in the Georgetown Train Station | Mon. - Fri. 8 a.m. to 4 p.m. | info@georgetowncoc.com 140 Layton Ave. PO Box1, Georgetown, DE 19947 | 302-856-1544 | fax: 302-856-1577

Linking Business with the Community ~ Join our Chamber today!

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FREE ESTIMATES www.go-glass.com Business Report | October 2008


20

hidden treasure

PHOTO DANIEL RICHARDSON

Call the Marvels Seaford hardware store is so focused on customer service that the owners welcome an occasional call at home. By James Diehl Ron Marvel has no qualms about listing his home number in the local telephone directory – even if it means returning to the office on a Saturday night. “People call me at home all the time to come in and I’ll come down to help them get whatever they need. It’s just part of doing business,” says Marvel, who co-owns the long-standing Burton BrothBusiness Report | October 2008

ers Hardware Store in downtown Seaford with his brother Ric. “That’s really what customer service is all about.” And Marvel should know – he and his brother have focused on customer service for the decade they’ve owned Burton Brothers, just as their father and their grandfather did before them. Founded by another set of brothers – Charlie and Fred Burton – in 1893, Burton Brothers has become a fixture in this small

Sussex County town. With an eye toward customer service and a shopping experience harkening back to days of old, the store is a cornerstone of downtown Seaford. Marvel jokingly sums up his duties at the store: “I’m the janitor, the clerk, the bathroom cleaner and the check writer,” he says with a laugh. “Some people even think that I’m in charge.” The Marvels inherited the store from their father, Sherwood, and their grandfather, Charles, in 1998, continuing a family tradition began when Charles Marvel went to work for the Burtons in 1934. The early days of the store were very different in Seaford – things were done in ways people wouldn’t even dream of today. “My grandfather used to tell me that they worked from 6:30 in the morning


21 until 6:30 at night, and on Fridays and Saturdays until 11,” says Marvel. “And they would get paid in cash at 10 on Saturday night. He said he’d send his wife grocery shopping after that because places were open until midnight back then.” Employees no longer get paid in cash and the store closes its doors long before 11 p.m., but some things remain very much as they’ve always been at this historic structure on the eastern end of High Street. Customers can still park nearby and they can still get personal attention at Burton Brothers. When there’s a question asked about a hammer or a drill or any other item in the store, you’d better believe there’s someone close by who can tell you all about it. And if there’s a question that can’t be answered, the Marvel brothers are just a few minutes, and a few digits on the telephone pad, away. “I was just in here with a guy the other night until an hour after we closed. He was working on a project and he had to get it done before it rained,” says Marvel. “I just did it; it’s one of those things that you have to do to stay in business. “He called me on the phone and I waited until he got here. We found out what the problem was and got him fixed up. He was off and running about 45 minutes later.” Marvel’s commitment to customer service is about more than just his store – he and his brother were born and bred in Seaford and have remained highly involved in the town over the years. Marvel is an active member of the Greater Seaford Chamber of Commerce, a long-time volunteer firefighter and a member of the Downtown Seaford Association. “I’ve always felt like this is my community and I want to help it in any way that I can,” he says. As for the hardware business, there is one misconception Marvel would like to clear up – one common belief shoppers hold that he says is anything but accurate. It has to do with price and his ability to stay competitive with larger stores, stores with much greater

buying power. “Unless [these stores] have items on sale, my prices are just as good as theirs,” he says. “The company I buy my hardware from keeps my prices very competitive. I’m not going to say I’m cheaper all the time, but I’m not more expensive all the time either. If you compare everyday prices, they’re going to be about the same.” The Marvels have had many experiences at their long-time family business over the years. From working at the store as young men, to the thousands of customers they’ve waited on to experiences unique to small town America, they’ve seen it all. But the day that sticks in Ron Marvel’s mind more than any other is one of the worst days in the history of the United States – Sept. 11, 2001. “That was a real solemn day around here. The way things shut down around the community and the community’s response to what happened was awesome,” Marvel says. “People were really scared

and a lot of people were calling on the phone to find out what was going on. The store really became a center of activity after awhile.” Burton Brothers features customer service, knowledgeable employees and hard-to-find projects – the store even sells fly ribbons that hang from the ceiling because, as Marvel says, “people want to buy them.” Those reasons are a big part of why Burton Brothers has thrived for more than 115 years in Sussex County. And it’s a big part of why people keep coming back – Marvel estimates that 75 to 80 percent of his business comes from repeat customers. “I think customer service and the fact that we’re educated on the products we’re selling is the big thing,” Marvel says. “People are very appreciative, and that’s what customer service is all about.” To contact Burton Brothers Hardware Store, call 629-8595 or visit the store at 407 High Street in downtown Seaford.

Business Report | October 2008


22

Becker Morgan Group celebrates 25th anniversary

B

ecker Morgan Group is proud to be celebrating 25 Years of “Planning our Clients’ Success.”

Founded in July 1983 by Thomas M. Becker, AIA and W. Ronald Morgan, AIA, Becker Morgan Group provides Architecture, Civil Engineering, Surveying, Landscape Design, and Interior Design services. The firm has grown from a two-man operation to a staff of nearly 100 with offices in Wilmington and Dover, DE; Salisbury, MD; and Wilmington, NC. Becker Dover International Speedway’s Monster Monument at Victory Plaza in Dover features a 27 foot bicep, 67 foot chest, 9 foot round finger, 23 foot round head (size 92 fitted hat) and a 56 foot waist (size 672 pants). This is a permanent monument that pays tribute to the race winners at Dover International Speedway.

Morgan Group has built its foundation on providing clients with responsive service and quality design, thus helping to build a solid reputation and diverse client base. ccording to President, W. Ronald Morgan, AIA, “We’ve been extremely fortunate to attract talented staff and clients passionate about creating positive contributions to the built environment... a tradition we look forward to continuing.” In response to evolving client needs,

Another example of Becker Morgan’s work - Milford Central Academy in Milford.

Becker Morgan Group has expanded toprovide many value-added services to aid clients in the overall planning and design process. The firm has the capability in-house to provide 3-D Renderings and Virtual Tours, Graph Design, Due Diligence studies, Feasibility Studies, and Sustainable Design services. Becker Morgan Group strives to incorporate environmentally conscious solutions into every

The Delaware Veterans Home in Milford - a joint-venture between Becker Morgan Group and Cubellis GBQC.

Business Report | October 2008

project to the extent possible while


23 meeting the client’s programmatic, budgetary, and schedule parameters. The firm has several LEED Accredited

GOT PUNK?

Professionals on staff and is proud to be a member of the U.S. Green Building Council (USGBC). Becker Morgan Group is organized into teams of specialists in specific project types, allowing the firm to continue their focus on individual client needs. Their primary market sectors include Commercial/Retail/Corporate, Education, Civil Engineering/Land Development, Leisure/Hospitality, Healthcare, and Residential (single-family and multi-family and senior/retirement housing). The firm’s portfolio is comprised of many architecturally recognizable projects throughout the Mid Atlantic region including Kent County Administrative Complex in Dover, DE; the new James M. Bennett High School in

Dogfish Head Brewings & Eats in downtown Rehoboth Beach began serving the brewery’s 2008 Punkin Ale, a full-bodied brown ale with hints of pumpkin and brown sugar, in early September. The local brewery first debuted their Punkin Ale for the 1995 Punkin Chunkin recipe contest where it took home a ribbon. The Milton brewery will release 45,000 case equivalencies of the 2008 Punkin Ale this year for beer wholesalers in Delaware and across the country.

www.dogfish.com

Salisbury, MD; ING Direct Cafes in Chicago, IL & St. Cloud, MN; renovations at Conrad Middle School in Wilmington, DE; The Gateway Grand Residences Condominium in Ocean City, MD; Velocity Skybox and Monster Monument at Dover International Speedway in Dover, DE; Hilton Suites in Ocean City, MD; Atlantic General Hospital Medical Office Building in Berlin, MD; the new Delaware Veterans Home in Milford, DE; many custom single family residences; among numerous other projects. According to Thomas M. Becker, AIA, Vice President, “In recognition of this an-

The conservative investor’s advisor.

niversary, we have enjoyed looking back at our history and past projects. More importantly, however, this is a time to look ahead to the future and our continued associations within the communities we serve.” www.beckermorgan.com

302.846.9201 www.estfinancial.com Securities and Investment Advisory services offered through H. Beck Inc., Member FINRA/SIPC EST Financial Group and H. Beck, Inc. are unafilliated entitities.

Business Report | October 2008


BUY ADVERTISE NEWSPAPER AZINE ONLINE WEBSITE VIRA BUZZ TREND LOGO DESIGN WO OF MOUTH AGENCY CUSTOMER TENTION CONSUMER SELL PRO UCT PRICE PLACEMENT PROM RATE CARD DISTRIBUTION CR ATIVE MARKETING INDUSTRY WANT RESEARCH DESIRE PRO TION OBJECTIVE BRANDING VA NAME RECOGNITION PACKAG PUBLICITY CONCEPT AD COMM NICATION STRATEGY PLAN AG EXCITEMENT SEARCH ENGINE PUBLIC RELATIONS TRACKING COPY EYE CATCHING VALUE C TOM MEDIA EGO E-MAIL POPU BEHAVIOR PREDICTING PERS INOVATION DIRECTION SOLUT


ER MAGRAL Networking is the best way WORD to attract new clients MER ATPRODOMOTION CRERY NEED PROMOG VALUE AGING MMUAGENT NE FIRM Don’t Miss Out! ING E CUSPULAR RSONAL UTION IN-

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By Jayla Boire

Networking, whether through trade shows, memberships, leads groups or other channels, is the most prevalent and cost effective way for businesses to attract new clients and generate recurring revenue. Did you know that networking and “word of mouth” advertising are seven times more likely to bring in new business than all forms of traditional advertising and direct mail combined? How does it work? More importantly, how can you make it work for your business? First you have to get organized for success. Kick-off your personal networking plan by sitting down and making a list of targeted relationships you want to cultivate. Whether you have 30 or 300 prospects on this list, always be sure to segment the list by priority: segmentation helps you strategize where to spend your precious networking time and helps you stay focused on uncovering the best place for turning prospective customers into real business. How do you prioritize? It’s easy! Consider your average contract or service and look at your target list. Can you see business potential? Think carefully about what might make sense or be valuable to each targeted prospect on your networking list. This also means you have to do your homework and create a system for tracking your leads and projections. Don’t avoid the preparation process, as this will definitely save you time in the long run and keep you focused. So, now you’ve got your top 10 to 20 targets in mind, you’ve found out where they hang out and you’ve signed up for local networking events. What do you do once you get there? Aside from breathing deeply, smiling

broadly and diving in, take a minute to consider these tips and tricks: • Focus on new faces. Avoid people you know. You’ll catch up with Bob or Sally about the golf vacation and the kids when you’re not trying to build your business. • Always bring a pen and business cards. Put them in a spot where you can access them quickly. • Have your audio logo prepared. What will you say about your business, and the value it offers potential customers in 30 seconds or less? • Position your audio logo. Will your audience be full of financial people, key execs or influencers? Take stock and put the best part of your “pitch” forward. • Starters. Have some ready and make them relevant to the group you’re in. • Stay in the middle of the action. Wallflowers look nice but never get any action. • Image is everything. Differentiate with a branded name tag or a wardrobe component that says something about you as a person. • Go alone. It’s okay to conserve gas and hitch a ride, but once you get there

with your friend or work colleague, divide and conquer. • Be purposeful. Don’t get stranded with one contact. Find ways to excuse yourself and move on to the next target as quickly as you can. If possible, find out who’s coming to the event in advance so you can plan your work and work your plan. • Ask for referrals from folks you meet where the synergy is good, or ask for introductions directly from your customers. • Follow up on your leads (and all new contacts if possible) within 24 hours with an e-mail, phone call or other personal contact. Nothing leaves your prospect more impressed than an immediate and direct response to your conversation. If possible, make appointments at the networking event before you leave. In short, the best way to networking success is to organize, target and follow up. And don’t forget to have some fun along the way! Jayla Boire is a marketing maven, coach and consultant living and networking in Wilmington. Visit her on the web at www. rightidea.net. beach-fun.com

Looking to connect with local businesses?

Join the Rehoboth Beach-Dewey Beach Chamber of Commerce today and receive your complimentary listing along with over 1,300 members in the Chamber Blue Book – a membership directory.

Annual membership dues of $195.00 also includes: • Chamber Newsletter – With you in the spotlight • Monthly Networking Events • Over 150 Member2Member Discounts • Your literature, brochures, etc. in the Visitors Center • Potential insurance savings

For information contact Meghan at 302-227-2233, ext. 15 or via meghan@beach-fun.com Business Report | October 2008


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Business Report | October 2008


27

Getting the word out By Carol Kinsley

With a talented team of employees who love what they do, the possibilities are endless.

ealth, wealth and happiness—sounds like three wishes, but in the case of Aloysius, Butler & Clark, a marketing communications firm based in Delaware, those are the three broad categories of most of their clients’ business: health care, financial and tourism. You may have seen one of AB&C’s television ads: “What Are the Odds?” for the Delaware Division of Health, in which smokers are given something memorable to think about before lighting up.

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Business Report | October 2008


28

investing Is your money working as hard as you are? By Melinda Tingle

Ironically, on Labor Day most people take the day off from work. But if you’re like most people, you spend most of your days working hard. And if you’re going to achieve your long-term goals, such as a comfortable retirement, you’ll want your money to work hard for you too. What can you do to keep your money gainfully employed? Here are a few ideas: • Invest for growth. Many people make the mistake of investing too conservatively. Of course, the stock market will always fluctuate, and some price drops can seem frightening. Yet if you try to “play it safe” by investing strictly in conservative investments, such as bonds and certificates of deposit (CDs), you could be taking another type of risk: the risk of losing purchasing power. That’s because fixed-income investments may not provide a return that keeps up with infla-

SBA program wins award The U.S. Small Business Administration (SBA) Business Gateway Program was selected by the Search Engine Strategies Conference for the prestigious "Best Use of Local Search" award, the only government finalist in any category. Business Gateway was selected over two private sector companies. In celebration of its 10th anniversary, SES incorporated its first annual awards, honoring 15

...investors who stop investing for a while, generally earn poorer returns than those who have stayed invested, through good times and bad.

tion. To really have your money work for you, then, you should include at least some growth-oriented investments, such as stocks, in your portfolio. You can’t eliminate the risk of losing principal, but you may be able to reduce it by purchasing quality stocks and holding them for the long term.   • Don’t take “vacations” from investing. If you want your money to continually work hard, don’t give it a vacation. Yet that’s just what many people do, especially following an event that is outstanding “search marketers.” The program was selected as the winner of the “Best Use of Local Search” category because of its unique solution for handling geographically oriented search queries. Business Gateway is a cross-agency program providing small businesses with a single access point – www.business.gov – to easily find government information, including forms and compliance assistance resources and tools.

CHAMBERS MOTORS INC. 24 HOUR TOWING & RECOVERY TRUCK REPAIR EQUIPMENT HAULING 20610 Sussex Hwy., Seaford DE

302

629-3553

Business Report | October 2008

commonly perceived as detrimental to the financial markets, such as a war, a corporate or political scandal or a spike in oil prices. But in the past, the markets have always rallied, even after the most disturbing news. And while it’s true that past performance is not a guarantee of future results, it’s also true that investors who stop investing for a while, as they wait for “things to get better,” generally earn poorer returns than those who have stayed invested, through good times and bad.   • Take the emotion out of investment decisions. It’s been said that fear and greed drive the markets. In other words, investors sell stocks when their prices are down because they are afraid of further drops, and they buy more stocks when the prices are high in the hope of earning even more profits. In other words, their emotions cause them to do the opposite of the most famous piece of investment advice: buy low and sell high. Don’t make these mistakes. Your money will work harder for you if you invest it in a careful manner, based on your individual needs, goals and risk tolerance.   • Review your portfolio regularly. To make sure your money is, in fact, working hard, you’ll need to check on it from time to time. That’s why it’s a good idea to have regular portfolio reviews, preferably with an experienced financial advisor. Over time, your needs may change, or your investments themselves may evolve in a way you hadn’t anticipated. If these things happen, you may need to make some changes to your portfolio so that you can take advantage of new opportunities. By following these suggestions, you can help your money work for you in the years and decades ahead. And, as is often the case in life, hard work can bring good results. Melinda Tingle is financial advisor for the Edward Jones office in Laurel.


29 Comcast formally recognized Goodwill of Delaware and Delaware County, Inc. for demonstrating consistent leadership in the community with the Comcast Cares in the Community Award at Blue Rocks stadium in Wilmington. Comcast Vice President of Government and Community Affairs Bo Sanders presented this award to Goodwill President and CEO Ted Van Name (shown here). One of Delaware’s top 100 employers, with 14 stores and three training centers throughout the region, Goodwill of Delaware and Delaware County was recently honored as Provider of the Year in New Castle County by the Governor’s Committee on Employment of People with Disabilities.

GOODWILL HONORED

Program seeks donations Community Bank Delaware sponsors Sussex County’s Shoes That Fit Program, a national charity that began in 1992 to build the self-esteem of school children in need by providing them with new shoes. Today the program is in more than 750 schools in 32 states. Community Bank Delaware Vice President Shannon McGinn founded the Sussex County Chapter in 2007 after the Bank’s Thanksgiving and Holiday Needy Family Drive uncovered the desperate need for footwear. This year the group hopes to provide shoes for 150 children in the Cape Henlopen School District. Donations may be mailed to Shoes That Fit, c/o Shannon McGinn, VP/HR Director, Community Bank Delaware, P.O. Box 742, Lewes, DE 19958. For more information, call 302-2263333.

Insurance Strategies for Growth Risk Management Commercial Insurance Brokerage Employee Benefits Executive Personal Insurance

Entrepreneurs’ Forum of Greater Philadelphia Philadelphia Business Journal The Wharton Small Business Development Center

2007 & 2008

PROPERTY/ CASUALTY INDEPENDENT AGENCIES

lyonsinsurance.com WILMINGTON

REHOBOTH

• BETHESDA

Business Report | October 2008


30

Planning the Office

Holiday Party In charge of planning the office holiday party? Relax. Weâ&#x20AC;&#x2122;ve got you covered. (but you can take all the credit)

Business Report | October 2008


31

By Kathleen Leebel

P

lanning the company holiday party is an important and challenging task. The weeks between Thanksgiving and the beginning of January are full of personal and corporate engagements, family obligations and the stress that goes along with it all. Business owners and managers who want to host a successful holiday event need to keep several things in mind to make sure there is a good balance of camaraderie and professionalism, not only at the party but for the whole “season” that leads up to the event.  Start by planning well in advance. The holiday season is a very busy time for restaurants and party centers and many venues book early. Sometimes it makes sense to keep the planning in-house, especially if you have staff dedicated to corporate events. However, handing the management of the holiday party over to your executive assistant at a time of the year that is notoriously stressful may not be the best idea. Using outside consultants like a concierge service or a meeting/event planner can actually benefit you by keeping your staff focused on year-end projects. In addition, event professionals can negotiate additional services or perks for you. If your business has been affected by the economy this year, it may be better to go with an elegant but understated event. Consider a brunch or a lunch on a Thursday, Friday or Saturday to save on costs associated with bar service and formal dinner fare. Or perhaps opt for a smaller event with choice selections of fine food and beverage offerings. There is a fine line between the attendees feeling appreciated and feeling that too much money was spent

on a party and not on salary increases or bonuses. Small events can be made distinctive by having them at venues like the Delaware Inn. This popular bed and breakfast has its own chef that can prepare an original menu customized to your specifications. It is perfect for cocktail receptions up to about 20 people and since it is in Rehoboth your guests can walk to other points downtown. Another option is to host a holiday party at a private residence. In the off-season the beach offers luxury homes available for holiday gatherings and other corporate events. These homes are appropriate for parties of approximately 30 people and designed to accommodate a houseful of guests and catering staff as well. Using a personal chef like Deberah Sutter or Gary Papp and a private bartender mixing special signature drinks is an excellent choice since it introduces a highly personal and interactive element to the dining experience. For parties of 30-40 guests Nage is a great choice. In addition to fantastic food in a warm and cozy space, this award-winning restaurant has a fully integrated audio and visual system for a corporate program or awards presentation and ample free parking. If you are having a larger party, Nage offers full service catering as well and can accommodate events for 300 or more guests at the location of your choice. Kindle in Paynter’s Mill can accommodate large and small parties as well. It offers intimate dining for approximately 30-40 people on its private second floor which overlooks the restaurant. The spacious main dining room can be also be reserved for parties of 80 or more. This restaurant offers superb food, a great wine list, parking and a comfortable lounge that immediately sets the tone for the perfect holiday gathering. Guests are welcomed by a beautiful copper topped circular fireplace where they can mingle for cocktails before dinner.

For a less formal option consider a business causal event, or even a themed event (e.g., Caribbean, Hawaiian, CajunCreole, etc.). Dogfish Head Brewings & Eats and Big Fish Grill are two popular restaurants that can easily accommodate corporate parties. The private room on the second floor of Dogfish Head Brewings & Eats has billiards tables and, of course, your guests will enjoy its nationally recognized and slightly “off-centered” micro brewed beer. The Tiki Room at Big Fish Grill offers a perfect backdrop for a themed event and the consistently good service this restaurant offers means that your event will run like clockwork. Very large corporate parties and parties that include out of town contractors, employees or clients may be best served by a location that offers both overnight accommodations and full-service catering. For instance, The Atlantic Sands Hotel in Rehoboth has over 10,000 square feet of flexible oceanfront event space in 8 separate rooms and can be used for banquets for as many as 300 guests. Every company, large or small, needs to establish a budget even before the date and time are set. When setting a budget keep in mind whether you envision a formal versus a casual event and who will be on the guest list (e.g., employees only, employees and their guests, clients, vendors, subcontractors, etc.) Keep in mind that the whole reason to hold a corporate holiday party is to thank key stakeholders for their help and support over the past year. A pressure-filled conservative atmosphere will smother any feelings of goodwill very quickly. Keep the energy up with a toast by the business owner or a corporate officer and, if your company decides to have a formal program, keep it lively and the mood light. It may be a business event but the annual holiday party has a social element to it that is unlike other gatherings during the year. For more information, feel free to contact Kathleen Leebel, owner of Concierge by the Sea at 302-228-2014 or kleebel@ conciergebythesea.com. Business Report | October 2008


32

venues

Atlantic Sands

Whether your idea of a holiday party menu is a traditional Christmas meal or a very elaborate banquet, the banquet and catering department at the Atlantic Sands Hotel and Conference Center will make your event a memorable one. “The Atlantic Sands is the only full service convention/banquet hotel in Rehoboth Beach,” said Allison Morelle, director of catering. “Our ballroom, which has a view of the ocean, can accommodate 300 people for a party. The restaurant overlooks the boardwalk and is right on the ocean. It can accommodate 160 people for a private party.” The hotel at 101 North Boardwalk also has a number of breakout rooms that can be used for smaller parties of 30 to 70 people. The year-round banquet staff can accommodate multiple functions simultaneously. With the tourist season over, the hotel restaurant is able to concentrate on parties and conventions. Clients may choose from regular banquet menus or special holiday selections or ask Chef Michael Deller to customize

a menu just for them. All menus can be complemented by a cash bar or one- to fourhour open bar, complete with bartender. “It’s easy to budget,” Morelle said. “If you have $25 or $30 per person to spend, we can come up with options to meet everyone’s budget.” The primary advantage of having a party at the hotel is the availability of guest rooms, Morelle added. “You can take the elevator home. We offer extremely low rates in the winter for holiday parties. Even if it’s a local party, guests can make a weekend or a night of it and stay over at the hotel. “We can set aside a block of rooms — we have 180 rooms in the hotel, and 100 of those, on the oceanfront, were renovated in March.” General Manager Tim Goff will see to it that the hotel is decorated for the holidays in public areas, lobby and banquet rooms, each of which will have its own tree. Holiday centerpieces can be provided or clients may bring their own. Morelle suggested reserving a date as soon as possible, particularly if you want a weekend. “Weekends are the most popular and tend to go faster,” she

explained. If you’re not planning a party but want somewhere to ring in the New Year, the Atlantic Sands plans a big New Year’s Eve party with a full meal, open bar and band for $125 per person. Capacity is 250. Choose a room package and spend the night. Call 302227-2511 to make reservations or schedule a holiday event.

Blue Water Grill

Josh and Jessica Wiggins invite you to celebrate the Christmas holidays in Millsboro, at the Blue Water Grill, where they celebrated their first year of ownership in September. The building at 226 Main Street is 100 years old, but everything on the menu is fresh and homemade, Jessica said. “We offer a full menu — fresh seafood, poultry, beef, pasta, salads ... everything you could think of. And if you come in and don’t see something you want on the menu, most of the time we can create something for you. We have a fantastic pasta dish for vegetarians. “We’re happy to accommodate special needs such as allergies. We are there for the customer and will do pretty much whatever

Xverything starts with the view…and just gets better!

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226 Main Street • Downtown Millsboro 302.934.5160

A fresh idea for your Holiday Party... catering available for small or large holiday parties fresh fish & seafood always creative specials custom menus available

Company Christmas luncheons and dinners in an oceanfront setting, beautifully decorated for the holidays! Please call early for best date selection!

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Rehoboth Beach www.boardwalkplaza.com (302)227-7169 Business Report | October 2008

happy hour drink & menu specials for the smaller, casual functions reservations accepted & required for large parties 302.934.5160 fax: 302-934-5161


33 it takes to make them happy,â&#x20AC;? she added. Come in for a small get-together during happy hour, from 4 to 6:30 p.m., and enjoy drinks and appetizers around the bar. Or arrange for a larger gathering in advance by calling 302-934-5160. Open Monday through Saturday from 11:30 a.m. to 9 p.m., the grill seats 120. Later party hours can be arranged. â&#x20AC;&#x153;We will have specialized menus and can offer whatever your party needs. Just call with an idea and we will work with you, within your budget,â&#x20AC;? Jessica said. â&#x20AC;&#x153;As long as we have enough warning, we can set up wherever you like in the restaurant.â&#x20AC;? Her husband Josh is there almost all the time and creates some of the specials. Jason Bostaph is their chef. The Blue Water Grill is across from Antique Alley on Route 24. The Wiggins have tried to preserve the buildingâ&#x20AC;&#x2122;s historic value â&#x20AC;&#x201D; it has the original tin ceiling and brickwork. Jessica, who loves to decorate, will likely bring in another live tree and the windows that line the front of the restaurant are sure to reflect delightful sights of the season.

Boardwalk Plaza

Celebrate Christmas with your group of any size amid Victorian charm and oceanfront luxury at the Boardwalk Plaza in Rehoboth Beach. Jennifer Zerby, part of the Zerby family which opened the Boardwalk Plaza Hotel and Victoriaâ&#x20AC;&#x2122;s Restaurant in 1991, said, â&#x20AC;&#x153;We do Christmas in a big way. Itâ&#x20AC;&#x2122;s a festive place to have a party.â&#x20AC;? The hotel has two oceanfront banquet rooms which can be combined into one to accommodate up to 110 guests. Being able to divide the space is nice, Zerby said, for a smaller, more intimate gathering for brunch, lunch, dinner or a cocktail party. The banquet staff offers a whole series of customized menus, although you can request items not on the menu. Youâ&#x20AC;&#x2122;ll find plenty to choose from â&#x20AC;&#x201D; the list of hors dâ&#x20AC;&#x2122;oeuvres selections fills four pages. You can arrange a plated luncheon or, with a minimum of 20 guests, a luncheon buffet. A dinner buffet also requires a minimum of 20; a plated dinner can include up to five courses plus beverages, with freshly churned sorbet to cleanse the palate. If you want to be really fancy, you can arrange â&#x20AC;&#x153;carving

presentationsâ&#x20AC;? featuring Virginia ham, herbroasted turkey, Viennese roast pork loin, whole sirloin of beef, roasted leg of lamb, filet of veal, prime rib or beef tenderloin. You can add vegetables, a pasta bar, salad and a dessert table sure to satisfy any guestâ&#x20AC;&#x2122;s sweet tooth. Victoriaâ&#x20AC;&#x2122;s fabulous Sunday Brunch was brought back for the off-season starting Sept. 21. With a 30-person minimum, you can arrange your own private brunch featuring such specialties as Lobster Scrambled Eggs, Smoked Salmon Station, Crispy Cheese Blintzes with Fruit Sauces, Housemade Corned Beef Hash, Caramelized Onion Home Fries and a raw bar presentation of oysters, Jonah Stone Crab Claws and Peel-and-Eat Shrimp. Your guests will be impressed by the personal service included: a chef-attended omelet station, carving station and pasta bar. If your group is small, take heart â&#x20AC;&#x201D; Victoriaâ&#x20AC;&#x2122;s offers a unique opportunity for you to have a party within a party by booking a table on selected days in December when a delicious buffet will be spread at either luncheon or dinner. Itâ&#x20AC;&#x2122;s a perfect solution for a smaller office group or

Celebrate the festive season in style -FUVTMPPLBÄ&#x203A;FSZPVSIPMJEBZQBSUJFTBOEFWFOUTUIJTZFBSJOPVS OFX#BORVFUGBDJMJUZPWFSMPPLJOHBCSFBUIUBLJOHWJFXPGUIF-FXFT$BOBM

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$POUBDUPVS#BORVFU$PPSEJOBUPSUPEBZ CBORVFU!JSJTIFZFTQVCDPNPS Business Report | October 2008


34 â&#x20AC;&#x153;girlsâ&#x20AC;&#x2122; night out.â&#x20AC;? The Christmas Luncheon Buffet, for example, includes warm bread and butter, salad, Breast of Chicken with Wild Mushrooms and Fresh Herbs, Filet of Flounder in Lobster Sauce, vegetable, starch dish and a selection of Sweet Secrets Cakes and Pies. An affordable per-person price includes gratuity. To inquire about dates and availability, call the sales department at 302-227-7169 or (800) 33-BEACH. For more information, visit the hotelâ&#x20AC;&#x2122;s Web site, www.boardwalkplaza.com. Jennifer and her husband Jeff Zerby Jr., general manager, and his parents, Jeff and Ruth Ann Zerby, look forward to welcoming you for a fabulous meal or social event at the Boardwalk Plaza. A discount on sleeping rooms is offered in conjunction with banquet bookings for those who want to stay overnight or longer.

The Buttery

Walk right into your own Victorian Christmas scene this year by scheduling your holiday celebration at The Buttery, an elegant residence built in the 1890s and restored as a restaurant offering exquisite

cuisine. Before opening the business in Lewes, Del., 14 years ago, owners John Donato and Twain Gonzales had the building fashioned into four parts: a pub lounge, a glass-enclosed garden room, the interior parlor and an open air veranda which is enclosed and heated in the winter. Rather than disappoint a very loyal regular clientele, only one part of the restaurant at a time is booked for parties. The garden room and veranda are most popular for private events; however, any of the four sections can seat up to 30 people. Two new chefs, Gretchen Herr and Aaron Miller, have stepped in to replace the restaurantâ&#x20AC;&#x2122;s long-time chef who retired at the end of last season. As might be expected, they were under close scrutiny, but feedback has been tremendous. For larger groups, they will cater the menu to offer up to four selections and will do advance work to fit the budget. Be forewarned, however, that The Buttery, is not an inexpensive place to eat but an experience in fine dining. What started as a â&#x20AC;&#x153;red hatâ&#x20AC;? luncheon menu also works well for daytime partying. For $20 per person, including tip, your guests can have their choice

of five entrees, a non-alcoholic beverage and dessert. Since dessert is included, with advance notice for a special event the bakery and pastry chef can provide a decorated cake personalized just for you. For smaller functions â&#x20AC;&#x201D; an office party of eight to 10, for example â&#x20AC;&#x201D; plan to visit the pub lounge during happy hour, held every night but Saturday. Drinks except for high end liquors are half-price between 5 to 7 p.m. and bar snacks are available. Sunday brunch, available from 10:30 a.m. until 2:30 p.m., is just under $20 and includes Bloody Mary, Mimosa or champagne, a platter of fresh fruit, a basket of fresh pastries and an entree from the breakfast or lunch menu. Located on the corner of 2nd Street and Savannah Road (Route 9), The Buttery is open year round, seven days a week for lunch from 11 a.m. to 2:30 p.m. and reopens for dinner at 5 p.m. Sunday brunch begins at 10:30 a.m. For a photo array, menus, wine list or directions, log onto www.butteryrestaurant. com. To schedule your special occasion or to reserve just a table for two or more, call 302- 645-7755.

BRING US YOUR

BIGGEST HOLIDAYS.

We know you have holiday cheer to spread and celebrating to do. And thatâ&#x20AC;&#x2122;s where we can help. After a night of merriment, enjoy some piece of mind and crash in one of our well appointed rooms, each with a fridge and microwave. And our pool, hot tub and workout facility will get you in the right frame of mind for the day ahead. So take the elevator home at the Hilton Garden InnÂŽ Dover.

Everything. Right where you need it.ÂŽ

1706 N. DuPont Hwy., Dover DE 19901

302-674-3784 DOVERHGICOMs  34!9 (') Š2008 Hilton Hotels Corporation

Business Report | October 2008


35 Comfort Inn

As the year winds down, it’s time to recognize all that hard work by your employees or treat those very important clients to a memorable holiday event. Or perhaps you want to treat the whole extended family to a night out. Relax, the Comfort Inn in Rehoboth Beach will take care of all the details, from calling the caterer to taking out the trash. Sales Coordinator Jaclyn Kirby can help with local arrangements and make suggestions for activities associated with reunions, retreats or social events. The Comfort Inn Rehoboth Beach can accommodate groups large or small. Invite up to 50 people to your party in the Comfort Inn Meeting Room; there’s a special area for a buffet-style catered dinner. For smaller gatherings, if you’d rather meet your party guests elsewhere for dinner, there’s still no need to drive. The Comfort Inn is located right on Route 1, at 19210 Coastal Highway, within walking distance to the area’s best local restaurants. If you don’t want to worry about designated drivers, you can enjoy the

party and then slip off to sleep in one of 96 comfortable guest rooms, some equipped with whirlpool tubs. A deluxe Continental breakfast the next morning is on the house — complete with fresh Belgian waffles — and there’s a free fitness center where you can work off the extra calories from all that party fare if you’re still sticking to last year’s New Year’s resolution. Internet access is also free, and the business center is open 24 hours a day. “We want to make each guest feel welcome,” Kirby said. “After all, ‘Comfort’ is not just our name, it’s what we want every guest to feel when they stay with us.” The Comfort Inn is a two time Platinum Award winning property with exceptional service and competitive rates. Group discounts are available. Kirby noted, “We also offer some of the Rehoboth area’s most exciting packages for romance, shopping, a day at the spa, golf, and more.” The Comfort Inn is just minutes away from tax-free shopping at more than 140 outlet stores. For a closer look, take a “virtual tour” at www. comfortinnrehoboth.com. Then call Kirby for more details at 302-226-1515.

Em-ing’s

When you think of catering by Eming’s, your mouth may water at the memory of Em-ing’s famous barbecued chicken, dipped in a secret vinegar-based sauce with lots of herbs and spices but no oil. Or maybe you’ve gone “whole hog” at a “pig picking,” another Eastern Shore favorite. If these dishes aren’t your idea of Christmas party fare, rest assured Em-ings can provide a wide variety of entrees, from prime rib, baked chicken breast, baked ham, roast turkey and dressing, or ribs to seafood newburg, scallped oysters or crab imperial. “We can do anything,” asserted Robin Eming, owner of the one-of-a-kind, professional, healthy operation that has been pleasing palettes for 23 years. Want hors d’oeuvres? Choose from canapes, mini spare ribs, chicken wingettes, Swedish or Italian meat balls, shrimp cocktail, oysters or scallops with bacon, or raw clams or oysters and more. A full menu, with prices, is posted on the Web site, www.em-ings.com. Homemade pies are baked right on the premises. “We cater for 50 to 4,000,” Eming said. With experience in catering firemen’s con-

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Business Report | October 2008


36 ventions, Em-ing’s has the capability to meet the needs of large groups without a hitch. “We provide all paper goods and plasticware — or we can provide linens, cloth napkins and silverware,” she continued. “Tell us your menu; we can accommodate anything you want.” Eming added that she and Linda Eming, both catering consultants, are willing to work within your budget. They’ll even decorate the buffet for you. From its main location in Bishopville, Md., Em-ing’s will bring the food to your site, set it up buffet style and provide servers if you wish. In addition to full-time staff, Em-ing’s has a crew of local people to call upon when needed. They’ve served weddings, banquets, company banquets or picnics, rehearsal dinners, fund raisers and Christmas parties all over Delmarva and beyond. For smaller parties with fewer than 50 guests, Em-ing’s can prepare the same high quality and tasty dishes for pick up at its Carryout Deli Store located at the corner of Route 113 and Route 610, a mile south of Selbyville, Del. The Millsboro location is now closed. Your food will be packaged to stay hot until you are ready to serve, and all

paper products can be supplied at a nominal charge. Delivery and set-up, without servers, also is available at additional charges. Want a special gift for guests to take home? Eming suggests a bottle of Jakes Secret Marinade, Jakes Original BBQ Sauce or Eming’s Dry Rub, a secret blend of spices and herbs for oven, stove top or grilling. Gift packs of all three are available, as are cookie, bread or sauce baskets for the holidays. Round out your Christmas gift list with gift cards available in any dollar amount. Stop by the Carryout Deli Store for a taste of the variety of foods available, or call to arrange your party fare: 410-352-5711 or toll-free, (800) 458-7436. Got questions? Send a email to emings@em-ings.com.

Heritage Shores

A fabulous new venue for parties is available this season in Bridgeville, now that Heritage Shores’ clubhouse is complete and in full operation. The sprawling 28,000-square-foot clubhouse, inspired by the architecture of Nantucket, offers an elegant site for hosting special occasions from weddings to corporate meetings and a delightful restaurant for lunch, dinner or

Sunday brunch. The clubhouse is open to the public, as is the golf course and golf shop. There are four smaller meeting rooms, including a private dining room for 12 to 52 guests, and a ballroom, suitable for up to 300 seated guests at a plated dinner, that can accommodate even more at a cocktail party-style event. The ballroom has a full stage with a 25 foot retractable screen and stage lighting, as well as audio visual and sound equipment including a wireless microphone system. Smaller groups from couples to five or six people are welcome at Passwater’s Restaurant Monday through Saturday for lunch starting at 11 a.m. or for dinner beginning at 5 p.m. Sunday brunch is served from 10 a.m. to 2 p.m. You can dine in casual elegance, enjoying a menu of traditional American and European cuisine with culinary influences from around the world while overlooking the 18th green of the championship golf course. And yes, the golf course is also open to the public, with no membership requirements. Twilight rates begin at 1 p.m. each day. For an informal dining environment, stop by 1730 Tavern to grab a quick lunch or Experienced catering staff furnish the perfect holiday environment.

elegance

MERRY

FROM THE ATLANTIC SANDS

An extensive banquet menu affords a wealth of customized culinary options, from afternoon tea to apéritif; hors d’oeuvres to main course. The elegant Swan Ballroom, framed by its breathtaking seascape vista, provides a most exquisite backdrop to any festive soirée. Our spectacular oceanfront restaurant, the Atlantic Seafood Grille, offers creative dining and intimate ambience. After your event, overnight accommodations are available in our newly renovated guest rooms.

800.422.0600 / 302.227.2511 (Contact the Director of Catering @ Extension 395)

www.ATLANTICSANDSHOTEL .com 101 NORTH BOARDWALK, REHOBOTH BEACH, DE 19971

Business Report | October 2008 Morining Star holiday 08 ad.indd 1

8/22/08 3:02:45 PM


37 drink before or after your round of golf or a shopping expedition. Specials are offered on a daily basis, and for catered events the chef is happy to accommodate a special menu. A team of experienced coordinating specialists is available to plan every detail from menu customization to theme and décor conception so that your special event will reflect all the care and attention it deserves. The decor of the clubhouse and grand ballroom will be enhanced with winter scenes for the season. For more information contact Stefanie Sirota, director of sales, by email at ssirota@heritageshoresgolf.com or by calling 302-337-9927.

Hilton Garden Inn

A brand-new Hilton Garden Inn in Dover will be open for business this fall and is ready to schedule meetings or social events for the holiday season. Ann Brown will be happy to work with you to make plans for a gathering of five to 175 guests. “We have 18,000 square feet of meeting space,” Brown said, “which can be divided into two rooms or opened to one large room. We are able to set up tables in conference style, hollow square or U-shape. We can ac-

commodate 150 for a sit-down dinner.” Brown is willing to work with clients to stay within their budget. The Hilton Garden Inn offers a full catering menu and can arrange an open bar or cash bar. “We’ll decorate for the holidays, too, including a Christmas tree and probably even a menorah,” Brown said. Audio-visual equipment is available for rent and experts are available to set it up for you. For a small after-work gathering, parties are welcome to stop in and take advantage of the full restaurant and bar where they can enjoy creative American cooking, an extensive wine list and private dining areas. The hotel itself has 95 rooms, including 10 suites, all beautifully appointed with either one king or two queen-size beds, a chair with ottoman and a large work desk. All rooms feature a refrigerator as well as the usual microwave, coffee maker and iron. Each has a 32-inch flat screen HDTV, complimentary high-speed Internet and remote printing. A 24-hour Pavilion Pantry is stocked with snacks, drinks and everything you might have forgotten. An indoor swimming pool, jacuzzi and complimentary fitness center will help melt away winter woes. Discounted group rates are

available for overnight stays after your party. Brown said the hotel is already booking dates for Thanksgiving and Christmas. To schedule call Brown at 302-757-0600.

Inn at Canal Square

The Inn at Canal Square in Lewes, a four-story luxury boutique hotel, stands ready to welcome guests for an overnight retreat, formal dinner or social event during the holidays. Overlooking the RehobothLewes Canal, the Nantucket-style hotel is in the heart of the historic district in the first town in the First State, where decorated homes, streets and boats add to the magic of the season. Shopping and restaurants are within easy walking distance. There are 22 rooms, many with views of the harbor, and two luxury two-bedroom suites. Two conference rooms are available for both social events and conferences. The “Park View” is the larger room, located in the main building. It holds up to 85 guests for cocktails and up to 55 for formal dinners. The smaller conference room, the “Water View,” is in the octagonal building across the courtyard. It can accommodate up to 50 for cocktails and 35 for a sit-down din-

Business Report | October 2008


38 ner. Sandi Filer-Gothie, director of sales and marketing, said the inn does not cater, but works with a number of well-known caterers in the area. â&#x20AC;&#x153;We are willing to work with any caterer you may suggest; however, we ask that they come look at the facility first so they will understand the layout.â&#x20AC;? Filer-Gothie is available to all groups as event coordinator. Overnight guests enjoy a complimentary European-style breakfast and have access to the fitness center, massage studio and â&#x20AC;&#x201D; for those who canâ&#x20AC;&#x2122;t stay away from work â&#x20AC;&#x201D; the business center. Ted Becker, owner and innkeeper, invites you to schedule your next party at the Inn at Canal Square â&#x20AC;&#x201D; or make your celebration a weekend or two-day retreat. Call 302- 644-3377. Check out the web site, www.theinnatcanalsquare.com, for a variety of great escapes and getaway packages. The inn is located at 122 Market Street, just a couple of blocks from Route 9.

Irish Eyes

Irish Eyes Pub and Restaurant recently opened its new banquet facility at 213 Anglers Road in Lewes, overlooking a breath-taking view of the Lewes canal.

Rebuilt after a devastating fire in 2007, Irish Eyes has enlarged its dining area and added a banquet hall with an outdoor deck and a seating capacity of 200. Whether you plan a corporate luncheon or a once-in-a-lifetime wedding reception, Executive Chef Marcus Donovan, General Manager Dana Smith and staff will work with you to make it a memorable event. Choose from Chef Donovanâ&#x20AC;&#x2122;s many menu packages or, for parties of 50 to 200, request a custom-designed menu just for you. Donovan has retained earlier menu staples and added many new dishes. He said, â&#x20AC;&#x153;We wanted to keep the integrity of the classics. We donâ&#x20AC;&#x2122;t want to lose them, but weâ&#x20AC;&#x2122;ve added new items that are fun with a twist. We want to keep the menu upbeat and with the trends, we will have seasonal menus with fresh and local ingredients.â&#x20AC;? Irish Eyes provides you and your guests the time of your lives in a setting like no other around. Full on- and off-site coordination are available, as well as a list of preferred vendors to choose from. Whether you plan a wedding on the beach or a holiday bash in the new waterfront banquet room, the staff can cater to your every need. No detail is too small and no idea too big for the experienced staff at Irish Eyes. Visit online at www.irisheyespub.com and let the leprechaun show you a mouth-watering glimpse of available menu items. Youâ&#x20AC;&#x2122;ll also find exterior and interior photos and directions. For more information, contact the banquet coordinator at Irish Eyes at 302-4486137 or send an email to banquet@irsheyespub.com â&#x20AC;&#x201D; or stop by and take a tour of the newest addition in Lewes to the Irish Eyes family of restaurants.

Wahoo

A relatively new restaurant on Route 1 in Rehoboth offers fresh seafood with inven-

tive twists and space for private parties of 20 to 200 people. On July 4, 2006, Anthony and Jennifer DiDomenicis opened Wahoo Raw Bar and Crab Co., which theyâ&#x20AC;&#x2122;d like to be a place for everyone to come and enjoy themselves, Jennifer said. â&#x20AC;&#x153;We offer family fun thatâ&#x20AC;&#x2122;s friendly and affordable,â&#x20AC;? she added. There are nine plasma TVs so customers can come and watch their favorite game or team. Youâ&#x20AC;&#x2122;ll get a good meal, Jennifer promised, â&#x20AC;&#x153;whether itâ&#x20AC;&#x2122;s blackened grouper or my grandmotherâ&#x20AC;&#x2122;s meatloaf.â&#x20AC;? Weekly specials for fall include â&#x20AC;&#x153;Family Night (Home Cookinâ&#x20AC;&#x2122;) on Sundays, featuring a big bowl of â&#x20AC;&#x153;Mommomâ&#x20AC;&#x2122;s Chicken and Dumplingsâ&#x20AC;?; Burger Night on Monday when you pay $5 for a half-pound burger with one side and unlimited toppings; and Pizza and Pint Night on Thursdays when you can build your own flatbread pizza and wash it down with $1-off pints. Diners get an extra bonus on Thursdays, which is Acoustic Night with Rick, Pete and Cliff from Love Seed Mama Jump performing at 10 p.m. Friday â&#x20AC;&#x201D; when you can dig into whole Maine lobster for a bargain price â&#x20AC;&#x201D; is open mike night with music by the house band. If you book a party on one of those night, Jennifer hinted, you can treat your friends to entertainment after dinner at no additional cost. A special banquet menu is available, which can be altered to fit the needs of the individuals on your guest list. The restaurant has one room â&#x20AC;&#x201D; including a private bar â&#x20AC;&#x201D; that can be blocked off for complete privacy; another can accommodate a special group in a separate section off the main restaurant area. youâ&#x20AC;&#x2122;ll get white linen service at an affordable price. Wahoo Raw Bar and Crab Co. is located at 19598 Coastal Highway, across from Tanger Outlets bayside. For reservations, or to schedule a private party, call Jennifer DiDomenicis at 302- 227-6700.

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business licenses Bridgeville Henry, Douglas L.; 9121 Antique Alley, Bridgeville; retailer-various products Ricks Clean & Sweep; 1103 Third St. F11, Bridgeville; professional and/or personal services-unclassified Camden Pride Handyman Service; 145 Dewitt Circle, Camden; personal services-general repairperson Delmar Karen's Custom Awning; 11373 E. Snake Rd., Delmar; manufacturer-metal (primary) and fabricators New Place in Town LLC; 20 N. Pennsylvania Ave., Delmar; retailer-restaurant Vargas, Juan, Delmar Cigarette Outlet; 508 N. Bi State Blvd., Delmar; retailer-various products and tobacco products retailer Dover Affordable Electronics; 29 Patriot Dr., Dover; retailer-electrical goods Atlantic Retina Center, P.A.; 200 Banning St., Dover; professional servicesmedical office BFPE International Inc.; 155 Commerce Way Ste. A, Dover; professional servicessecurity business Backwater Outdoors LLC; 2453 S. State St., Dover; retailer-various products Be Medspa LLC; 240 Beiser Blvd. Ste. 202B, Dover; personal services-health club/spa Brownstone Cafe LLC; Eden Hill Medical Center; 200 Banning St., Ste. 120, Dover; retailer-food (except restaurant) Deliciosos Inc.; 5409 N. Dupont Hwy., Dover; retailer-restaurant Detweiler Masonary LLC; 5412 Pearsons Corner Rd., Dover; contractor-residential Eden Hill Express Care LLC; 200 Banning St., Dover; professional servicesmedical office Electraped of Delaware LLC; 128 Granite Way, Dover; retailer-transportation equipment Ellsworth, Dustin; 1146 S. Bay Rd., Dover; personal services-barber Fay Electric; 400 N. Dupont Hwy., Apt. J31, Dover; contractor-residential FDPN Management LLC; P.O. Box 578,

Dover; professional services Hands-R-Forever; 7 Crosley Ct., Dover; retailer-various products Happy Harrys Inc., Happy Harry's #11322; 200 Banning St., Ste. 100, Dover; retailer-chemicals, paints & drugs Harry's Contracting LLC; 40 Carpenter St., Dover; contractor-residential HTS Commercial Sight & Sound; 73 Greentree Dr., Mailbox #419, Dover; professional and/or personal servicesunclassified James Carter, Dover Bookkeeping Service; 120 Mifflin Rd., Dover; professional services Kurtz's; 2031 W. Hawthorne Dr., Unit 1, Dover; retailer-various products Kubler, Matthew R., Kubler Commercial Cleaning; 2068 White Oak Rd., Dover; professional and/or personal servicesunclassified Lyle, Bonnie; 1146 S. Bay Rd., Dover; personal services-barber McGlynns Dover; McGlynns Pub; 800 N. State St., Dover; tobacco products retailer and retailer-restaurant Mindy's Sweetz; Delaware State Univer-

39

sity, Dover; wholesaler-food processor MX Physical Therapy Inc.; 1125 Forrest Ave., Ste. 101, Dover; professional and/or personal services-unclassified Nail Care by Hang; 1404 Forrest Ave. Ste. 4, Dover; personal services-manicurist O'Brien, Timothy D.; O'Brien's Painting LLC; 49 Carter Rd., Dover; contractorresidential Perfect Place Interior Designs; 320 Wyoming Ave., Dover; professional and/or personal services Precise Cuts; 1030 Forrest Ave., Ste. 126, Dover; personal services-barber Seeney, Keith, Elite Auto Detailing; 4194 Pearsons Corner Rd., Dover; professional and/or personal services-unclassified Sinai Cleaning, Monica Delgado; 263 Kentwood Dr., Dover; professional and/or personal services-unclassified Smith, Valencia, Lyn's Thrift; Loockerman Sq., Dover; retailer-various products Starlight Billiards Club; 149 S. Governors Ave., Dover; personal services-pool table operator Straws, Kenneth, Anointed Records;

October 16, 2008

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Sessions on: * Delaware’s cancer clusters * Employment law & Insurance * Risk reduction * Delaware’s hospitals * Survivorship * Public policy

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Business Report | October 2008


40 31 Konschak Ave., Dover; retailer-various products Thee Painter LLC; 1535 John Clark Rd., Dover; contractor-residential Ulp, L. Gail; 77 E. Huntington Cir., Dover; professional and/or personal servicesunclassified Wells, Joseph, J Wells Contractor; 1061 S. Little Creek Rd., Dover; contractorresidential Georgetown 3 & 9 Clothing; 216 W. Market St., Georgetown; reconciliation purpose code Evans, Jo Ann, Stay 'N Play Doggy Daycare; 20870 Pepper Rd., Georgetown; professional and/or personal servicesunclassified GH Georgetown; 20520 Sandhill Rd., Georgetown; retailer-restaurant Martin, John H. Jr., Hall Associates; 23 Evergreen Dr., Georgetown; professional and/or personal services-unclassified Sapienza, John T., Saps Puddin; 27062 Saps Lady Slipper Ln., Georgetown; retailer-food (except restaurant) Super Tienda Xela Inc.; 111 N. Front St.,

Georgetown; retailer-various products Harrington Beyer, Carol E.; 1 Mill St., Ste. A, Harrington; professional and/or personal services-unclassified Dover Donut Shops Inc., Dunkin Donuts; 17065 S. Dupont Hwy., Harrington; retailer-restaurant J&L Enterprises; 331 Walt Messick Rd., Harrington; lessor of tangible personal property The Wright Cleaning Company; 470 Pleasant Pine Dr., Harrington; professional services Laurel Balamoti, Michael John, It's Okay to Show Off; 31795 Katum Dr., Laurel; retailer-various products Gray Tip Solutions; 16525 Bassett Pond Ln., Laurel; professional and/or personal services Hager, Daniel T., Pockets; Bargain Bills; Rte. 9 & Rte. 13, Laurel; retailer-various products K&P Pampered Hands & Feet; 305 S.

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Popular St., Laurel; personal servicesmanicurist Lycan's New Age Metaphysical Shop; 401 E. 4th St., Laurel; retailer-catalogue & mail order house Lewes Bayside Audiology & Hearing Aids Services LLC; 1535 Savannah Rd., Lewes; professional and/or personal services Evans, Glen, Your Handyman; 31738 Siham Rd., Lewes; contractor-residential Fine Line It Consulting LLC; 33220 Wandering Ln., Lewes; professional and/ or personal services Innovative Insurance Solutions; 110 Anglers Rd., Unit 102, Lewes; broker Marshall, Katherine R.; 107A Beach Plum Pl., Lewes; professional and/or personal services-unclassified Massuto General Contracting; 31428 Penny Ln., Lewes; contractor-residential Murr Em LLC, Griswold Special Care; 109 W. Market St., Lewes; professional and/or personal services Pick Express; 18243 Seagrass Ct., Lewes; retailer-various products Rodriguez, Freddy; 23231 Bridgeway Dr. W, Lewes; personal services-beautician Rosecolored Glasses; 32901 Ocean Bluff, Lewes; professional and/or personal services-unclassified Russell Home Exteriors Inc.; 33733 Reservoir Dr. Ste. 18, Lewes; contractorresidential Sea Hags; RR 9, Lewes; retailer-various products Milford All American Motorcycles; 26 McCoy St., Milford; retailer-various products KP Milford LLC, Sonic Drive In 6022; 675 N. Dupont Blvd., Milford; retailerrestaurant Legates, Sandra Dee; 848 Milford Harrington Hwy., Milford; retailer-various products Lofland, Cheryl L., New Beginnings Family Services; 104 NE Front St., Milford; professional and/or personal servicesunclassified Popham, William P.; 7870 Sugar Maple Dr., Milford; professional and/or personal services-unclassified


41 Straight Line Painting, LLC; 612 Evans Dr., Milford; contractor-residential Millsboro Bella Ginos Pizza; 25938 John Williams Hwy., Millsboro; retailer-restaurant Gene's Photographic Visions; 32154 Robin Hoods Loop, Millsboro; photographer JC Windows and More LLC; 212 W. Bourne Way, Millsboro; contractor-residential Koontz, Alan B; 26740 Sharkstooth Dr., Millsboro; professional and/or personal services-unclassified and contractorresidential Lawson, Robert W. Jr., L&L Produce & Seafood; 107 W. Dupont Hwy., Millsboro; retailer-food (except restaurant) Long Neck Deli LLC; 32362 Long Neck Rd., Millsboro; retailer-food (except restaurant) Long Neck Restaurant; 25935 John Williams Hwy., Millsboro; retailer-restaurant Melissa Palokas LLC, Moms4Hire; 24963 Crooked Stick Way, Millsboro; professional and/or personal servicesunclassified Nanticoke Podiatry PA, Foot & Ankle Center of Delaware; 26744 John J. Williams Hwy., Millsboro; professional services-podiatry office Rehoboth Donut Shops Inc., Dunkin Donuts; 25938 Plaza Dr. #D-31, Millsboro; retailer-restaurant Seaford Anthony Paul, 1st State Lawn & Leaf, 9701 Evergreen Ave., Seaford; professional and/or personal services-unclassified Brown, Lee James, Repairs Unlimited; 24406 Shufelt Rd., Seaford; professional services Garrow, Steven; 6239 Baker Rd., Seaford; reconciliation purpose code Jones, Jerry A., Jerry A. Jones Ministries; P.O. Box 1244, Seaford; professional and/or personal services-unclassified Mohr, Robert L.; 14774 County Seat Hwy., Seaford; contractor-residential NNF Vacations; 618 N. Shipley St., Seaford; sales representative Rollins Consulting Inc., Trudy J. Rollins, Ctr.; 25146 Oak Rd., Seaford; professional and/or personal services Salvage Direct Inc.; 26029 Bethel

Concord Rd., Seaford; personal servicessalvage yard operator Showell, Janier, Tomorrow Day Care Services; 27788 ONeals Rd., Seaford; professional and/or personal servicesunclassified Squeaky Cleaners; 419 N. Shipley St., Seaford; professional and/or personal services Sussex County Pawn Inc.; 1007 Norman Eskridge Hwy., Seaford; personal services-pawnbroker The Studio at Hearns Pond; 8255 Hearns Pond Rd., Seaford; personal services-art school Williams, Judy M., My Gift Mart; 25645 Woodbine St., Seaford; retailer-various products Smyrna A Touch of Class; 470 Hoffeckers Mill Dr., Smyrna; professional and/or personal services Balance Compliance Services LLC, Balance Corporate Services; 210 Laks Ct., Smyrna; professional and/or personal services Biddle, Laura J., Nails by Laura; 52 W. Commerce St., Smyrna; personal servic-

es-manicurist Dickie's Tree Service; 13 Windy Way, Smyrna; personal services-tree surgeon Downloand LLC, Richard Cranium Radio; 628 Blackbird Greenspring Rd., Smyrna; personal services-broadcasting station and advertising agency First State Academy of Dance Inc., 1st State Academy of Dance-Smyrna LLC; 202 N. Dupont Blvd., Smyrna; personal services-dance school Golf Course at Garrisons Lake Inc.; 101 W. Fairways Circle, Smyrna; retailervarious products and professional and/or personal services-unclassified Hamilton, Roy; 124 W. Commerce St., Smyrna; contractor-residential Kelly, Sarah, Ridgewood Manor; 77 Elmwood Dr., Smyrna; professional and/or personal services-unclassified MOT Recycling Center Inc.; 5104 N. Dupont Hwy., Smyrna; personal servicessalvage yard operator Scott, John R. Jr., Scotty Builders; 5957 Underwoods Corner Rd., Smyrna; contractor-residential Unike LLC; 206 N. Main St., Smyrna; retailer-various products

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Business Report | October 2008


42

health report

New Wound Care Center opens at Kent General Help for those who have wounds that won't heal is now available at the new Bayhealth Wound Care Center, an outpatient program located at Kent General Hospital. Problem wounds are on the rise and commonly affect the elderly, diabetics, people with circulatory problems and other conditions. An open house and ribbon cutting ceremony were held in August to celebrate the new facility. The Wound Care Center offers multiple diagnostic and advanced treatment modalities, including two hyperbaric oxygen chambers to provide hyperbaric oxygen therapy (HBOT). With HBOT, patients breathe 100 percent oxygen in a

PHOTO LAURA ROGERS From left - Diversified Area Vice President Janell McNeill; Bayhealth Executive Vice President Terry Murphy; Medical Director John Brebbia, Bayhealth Senior Vice President of Patient Care Services Bonnie Perratto and Bayhealth Director of Wound Care Services Wendy Nerad.

pressurized chamber, which delivers high concentrations of oxygen to the blood stream and the wound bed accelerating the healing process. John Brebbia, MD,

FACS, CNSP, serves as the medical director of the program. All physicians, nurses and technicians have received specialized training.

Tanger Outlet raises money for cancer

Delmarva Printing 5.25” x 5”

Business Report | October 2008

Tanger Outlet shoppers can join in the campaign to save lives by purchasing a 25% Pink Card available Sept. 17 through Oct. 19. For a $1 donation each, Tanger shoppers will receive a special Pink Card that will give them a 25% discount at participating outlet stores at Tanger centers across the country. Proceeds benefit the Delaware Breast Cancer Coalition. Tanger has also joined the fight against lung, colon and prostate cancer. Each time a Tanger shopper purchases the “Cure Card,” a specially designed gift card, Tanger will donate 10% of the purchase price. The Tanger Cure Card will be available through Dec. 31. Both the Cure Card and Pink Card are available at the Tanger Customer Service Center and online at www.tangeroutlet. com.


43 Gegaris joins Beebe Medical

Educator achieves CDE status

Post Office makes donation

Catherine M. Gegaris, RN, BSN, CCRN, APN-BC, has joined Beebe Medical Center as the nurse manager/clinical nurse specialist for the Open Heart Unit. She brings more than 30 years of experience in nursing, with a focus on cardiovascular nursing and open-heart surgery programs. At Geisinger Health Care System in Pennsylvania, she helped develop clinical processes for a new open heart program. At Piedmont Medical Center in South Carolina, her responsibilities included leading the development of a Chest Pain Center and overseeing the Interventional Cath Lab and Open Heart Program. She has earned several awards, including a Lehigh Valley Quality Award in 1999 for developing a strategic plan for opening an Open Heart Surgery Program and implementing a Cardiovascular Service Line in a small community hospital. Gegaris, who is from Pennsylvania, completed her undergraduate and graduate work at College Misericordia in Dallas, Pa. She served on the South Carolina State Board of Nursing and was the nurse advisor for the Cardiology Alliance in South Carolina.

Bayhealth Diabetes Educator, Lana Gordineer, MSN, RN, CDE, recently received Certified Diabetes Educator (CDE) status through the National Certification Board for Diabetes Educators (NCBDE). Gordineer achieved this status by completing the Certification Examination for Diabetes Educators. To be eligible, CDE candidates were required to meet rigorous credential and professional practice experience requirements.

Dover Post Office employees recently delivered handmade baby clothing for newborns – 171 hats, two baby blankets and one baby sweater - to Bayhealth Medical Center. Last December, Dover Post Office employees had a special event in the Post Office lobby to coincide with the release of the “knitted” Christmas stamps. Employees and customers crocheted and knitted the baby clothing.

Bayhealth awarded Bayhealth Medical Center Home Care received the Quality Leader Golden Apple Award from Quality Insights of Delaware during a ceremony at the Christiana Hilton. Quality Leader Awards are given to providers who have achieved either an overall top score in improvement in their category or have shown the most improvement from the baseline measurement. The Bayhealth Home Care agency has consistently demonstrated improved measurable outcomes for hospital readmissions and pain management categories. Bayhealth Home Care is comprised of 35 nursing, therapy and ancillary staff members who serve patients throughout the state. The Golden Apple Awards program was established to recognize excellence, leadership and outstanding achievement in health care quality improvement, particularly as it impacts Delaware’s older adult population.

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44

Tournament raises money to fight cancer

The Progress for Prostate Committee presents a check to Jeffrey M. Fried, CEO and president of Beebe Medical Center. From left are Karen Verasco; Ray Aumiller; State Representative Gerald Hocker, who served as honorary chairman of the tournament; Jim Scott; Jeffrey M. Fried; Sue Clarke; Bob Davis; Glenn Chisholm; Judie Davis and Bill Clarke.

The 5th Annual Progress for Prostate Golf Tournament raised $22,000 to support Beebe Medical Center's free prostate cancer screenings and education efforts. The annual tournament takes place in July at Cripple Creek Golf & Country Club in Dagsboro. “Prostate cancer takes the lives of more than 30,000 men each year,” says Bob Davis, founder and chairman of the tournament. “Early detection via screening is the secret to survival. We are proud to have raised more than $110,000 to support the free screenings and other prostate-cancer related outreach that Beebe Medical Center has brought to our community.” Throughout the year, Cathy Ward, RN, Beebe Medical Center’s cancer screening nurse navigator, educates the community and helps men obtain screenings and pay for treatment when necessary. According to the American Cancer Society (ACS), men should get a prostatespecific antigen blood test (PSA) and digital rectal exam (DRE) yearly beginning at age 50. Men at high risk should begin testing at age 45.

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Business Report | October 2008

Scott M. Schulze, M.D., a surgeon, has joined the Beebe Medical Staff and will see patients at 1305 Savannah Road, Suite 2, Lewes. Dr. Schulze, a Board certified surgeon, completed his residency in general surgery at Seton Hall University at St. Francis Medical Center in Trenton, N.J. Dr. Schulze specializes in all areas of hand surgery, including nerve decompressions of the upper extremity such as carpal and cubital tunnel syndromes, joint replacements for arthritic conditions and repair and reconstruction for traumatic hand and wrist injuries. He also performs various general surgical and dermatological procedures.


45

Doctor returns to his roots to practice medicine

Bartell earns certification

By Carol Kinsley When Keith Sargent, D.O., finished medical training, he could have gone anywhere to open a practice. He chose to return to his roots in Delaware. “I can honestly say I’ve been all over Pennsylvania, and when I was thinking about where I wanted to go, I realized home was one of the most beautiful parts of the country that there is, and I never appreciated that until I went away,” he said. Another factor in his decision was that his family — parents and siblings — are still in the area. Sargent grew up in Delmar, graduating from Delmar High School and then Salisbury University. He chose Philadelphia College of Osteopathic Medicine for his medical training and family medicine as a specialty. “The philosophy of osteopathy,” he explained, “is that all body systems are integrated into a whole, and anything that affects one part of the body or one system affects all the others, either directly or indirectly. We have special additional training in musculoskeletal manipulation.” Sargent emphasized that osteopaths have similar training to medical doctors and can specialize in any field, from family practice to dermatology to neurosurgery. Sargent started with Bay Health in Milford in March and opened his private practice at 25 Bridgeville Road in May. He was quick to praise his staff, “two ladies who are absolutely terrific with people.” The doctor also has good people

skills. “I try to be a really good listener to my patients because I think about how I would feel going to a doctor. Sometimes when we visit a doctor, we feel like just a number, just a 10-minute appointment. I try to avoid that mentality and be as helpful to people as I can be,” he said. Sargent is accepting new patients. For an appointment, call 302-855-0930.

Beebe School of Nursing announces that Joy A. Bartell, MSN, RN, OCN, CNE, has earned the designation of Certified Nurse Educator (CNE) after completing a certification examination administered by the National League of Nursing. Bartell, a faculty member since 2000, is a registered nurse and is certified in Oncology Nursing. She serves as a course coordinator and a member of several faculty committees. She joined Beebe Medical Center in 1986 and worked on the medical surgical floor and in oncology before taking over as the director of the Oncology Service Line and oncology clinical coordinator before joining the faculty of Beebe School of Nursing. Bartell was inducted into Delaware's Hall of Fame for Women in March 2003, and was named the Delaware Student Nursing Association's Teacher of the Year. She also received the American Cancer Society's National Ruby Lifesaver's Award.

Business Report | October 2008


46

Continued from Page 27

John Clark Hawkins developed a master plan for the advertising agency back in 1971 with Dan Aloysius Mealey. They borrowed the money to get started from Hawkins’ father, Ewing Butler Hawkins. They combined their middle names for AB&C to avoid being recognized if the firm failed, Hawkins admitted. The plan was to be a different agency. Rather than swell and shrink in the number of employees based on the volume of business, as most agencies do according to Hawkins, AB&C makes the effort to always take care of their employees. “We made a commitment to provide for the members of our agency in good times and bad times,” said Hawkins.” “We are conscientious about having the right number of people. We ask our people to work extra hard when we need them to.” “Also, philosophically, a client should be a client forever, so attrition is small. We have had some clients for 20 years.” Serving mostly a fivestate area from New York City west to York, Pa., and south to Richmond, Hawkins noted, “We prefer to drive to clients, not fly.” Hawkins comes from a family of advertising and media talent. Born in Binghamton, N.Y., he grew up in Connecticut and attended high school at the famous Choate School in Wallingford. He graduated from the University of Delaware with a degree in business administration, went into banking where he was a member of the management training program and a financial adviser with Wilmington Savings Fund Society (WSFS), then worked in a family business, WILM news radio in northern Delaware. Hawkins fell in love with the marketing side of the media business and in 1980 he joined AB&C fulltime as a partner with Mealey and as company president and CEO. Although about 20 percent of his time is devoted to management responsibilities, Hawkins devotes Business Report | October 2008

most of his talents to account service, people-to-people, which he described as his strength. “I’m hands-on,” Hawkins said. “I love this business and love the clients we work with.” Present partners are Mike Gallagher, account services; CFO Linda Hedinger; and Tom McGivney, senior creative director. “We made a commitment to be a full-service advertising agency,” Hawkins said. “The people in our agency have all the marketing capabilities, including research, strategic planning, public relations, creativity and Web site design. “When I joined, the agency was 10 people. Today we have 65, many of them who have been with us for 15 years or more, which is exceptional in the ad business,” he continued. Hawkins credited a program of good mentorship that helps employees grow in their position and realize that they have a future with AB&C. A photo array of employees on the company Web site, a-b-c.com, is arranged like a high school year book, with personal blurbs about each person reading more like a year book than a business report. Take Chris Marts, for example. He’s the lead programmer. His blurb reads: “Fun, approachable, understandable. Not your typical computer techie. B.S. in computer science from Wake Forest. Types 115 words per minute. Knows AJAX, systems integration, content management and RSS — even if you don’t.” In 2007 AB&C won top honors

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in the News Journal’s “Best in the Business” competition among companies with 100 or fewer employees. Every employee surveyed expressed pride in working for the agency and 97 percent expressed confidence in the company leader. Employees also lauded the company for teamwork, striking a good balance between work and life and operating without a lot of management layers or hierarchy. The company also won 14 awards this year in the 25th Annual Advertising Healthcare Awards competition sponsored by the Healthcare Marketing Report. The competition received a recordbreaking 4,400 entries from across the country. In the last 10 years, the company has grown 5 percent per year. This year Hawkins expects gross income of $35 million. Much of that is “flowthrough” where the agency pays for ad placement, he explained. To his knowledge, the company is the largest ad agency in Delaware and, by virtue of number of employees, within the top five in the Philadelphia market. Part of the growth has been through acquisitions of smaller agencies, including KF Dunn, an agency specializing in life sciences, in 2006 and in 2008, Zero-In Recruitment Marketing. Each is now a division of AB&C. The company has outgrown its facilities more than once. In 1999, AB&C bought a three-story funeral

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home built at the turn of the 20thcentury and, after renovations, moved into the new offices at 819 Washington Street in Wilmington. Employees describe the building as a place with historic charm and “a great place to work” with open windows and free parking. Two years ago, needing more space, the company had the vacant top floor renovated and expanded upstairs. A second office has since been added in Rehoboth Beach, a third in Dover and a fourth in Bloomsburg, Pa. AB&C has become one of the nation’s leading healthcarefocused marketing communications companies, bringing a fresh perspective to hospitals, health systems, physician practices, managed care companies, foundations, public health non-profits and other organizations involved in the delivery of care. Nearly 70 percent of the company’s business is in healthcare. AB&C people have deep experience and close working relationships. They serve as “thought-leaders, counselors and partners,” Hawkins said. “We enjoy sharing our collective expertise to bring clients a fresh perspective.” Since Hawkins left the banking industry to join AB&C, the company has much to offer financial institutions. “AB&C has helped dozens of banks, credit unions and financial service companies achieve their marketing goals in the roller coaster of economic fluctuation, massive consolidation and the rise of Internet

banking. Our strength is in creating strategies and communications that attract the attention of consumers and small businesses, build relationships and drive activity,” he added. “We can help companies consider new possibilities and pursue new avenues to success.” AB&C has a reputation for being able to do virtually anything, which is why Steve Anderson of Anderson Homes made a frantic call for help after agreeing to work with ABC-TV’s “Extreme Makeover: Home Edition” and build two houses in 106 hours flat. Anderson not only needed to line up hundreds of skilled tradespeople and community volunteers, he needed media and public relations outreach, as well as a Web site — all to be developed in less than two weeks. AB&C accepted the challenge. The firm developed a strategy to raise awareness about Anderson Homes’ commitment to the project and the need for volunteers and donations and to create excitement for the Emmy-winning show’s first visit to Delaware. The Public Relations team compiled a regional database of media contacts; drafted press releases, media advisories and fact sheets; maintained communication with the media at all times to ensure coverage opportunities; administered media training and strategic recommendations; and provided onsite assistance throughout the sevenday project, including interview coordination and media management from a tent at the build site. AB&C’s Digital team created a

47

Web site that provided daily photo galleries from the build site, complete with a press center where the media could log in to access daily press releases and photos. The Web site also served as the central source of information for volunteers and donations and was home to a daily blog. The site is still accessible at www.AndersonExtreme. com. Media relations efforts proved to be immensely successful, generating nearly 100 media placements in print, television and radio across three states. Nearly 16,000 visitors from all 50 states visited the web site, generating almost a quarter million page views. More than 1,500 individuals signed up to volunteer and make donations. Thanks to this outpouring of community support, the seven-day build went smoothly and was a huge success. Like the Anderson Homes campaign, Aloysius, Butler and Clark has been a tremendous success, all because of talented and capable people working together.

Raymond E. Tomasetti Jr. Attorney at Law

Corporations | Real Estate Estates |Trusts | Wills

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Sussex County Office 1209 Coastal Highway Fenwick Island, DE 19944 (302) 539-3041 fax: (302) 537-9986 New Castle County Office 14 West Market Street Newport, DE 19804 (302) 995-2840 fax: (302) 995-9160 Business Report | October 2008


48

business directory

ADVERTISING Morning Star Business Report Laura Rogers or Doris Shenton 302-629-9788 Fax 302-629-9243 msbusinessreport.com morningstarpub@ddmg.net PO Box 1000, 628 W. Stein Hwy. Seaford, DE 19973 The Seaford Star Bryant Richardson 302-629-9788 Fax 302-629-9243 seafordstar.com seafordstar@verizon.net PO Box 1000, 628 W. Stein Hwy. Seaford, DE 19973 The Laurel Star Pat Murphy 302-629-9788 Fax 302-629-9243 sales@mspublications.com PO Box 1000, 628 W. Stein Hwy. Seaford, DE 19973

APPRAISAL SERVICES Brady Appraisal Associates Lillias Brady 610-876-6888 Fax 610-471-0705 bradyappraisal.com bradyappraisal@comcast.net 25 Branchwood Dr. Rehoboth Beach, DE 19971

ARCHITECTS & ENGINEERS A-ES ArchiTech, LLC Eric A. Booth Thomas D. Plotts 410-543-4595 Fax 410-543-4898 aesarchitech.com ebooth@aesarchitech.com tplotts@aesarchitech.com 110 W. Church St. Salisbury, MD 21801 George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 Fax 302-628-8350 gmbnet.com meverngam@gmbnet.com 400 High St., Seaford DE 19973

George, Miles & Buhr, LLC Michelle Everngam 302-645-1944 Fax 302-645-2236 gmbnet.com meverngam@gmbnet.com 1143 Savannah Rd., Suite 1, Lewes, DE 19958

Greater Milford Chamber of Commerce Jo Schmeiser 302-422-3344 Fax 302-422-7503 milfordchamber.com milford@milfordchamber.com 5 S. Washington Street Milford, DE 19963

BUSINESS & INDUSTRY STAFF DEV. TRAINING

Georgetown Chamber of Commerce Karen Duffield 302-856-1544 Fax 302-856-1577 georgetowncoc.com info@georgetowncoc.com 140 Layton Ave., PO Box 1 Georgetown, DE 19947

Delaware Technical & Community College Ann Del Negro Ed.D 302-855-1665 Fax 302-858-5457 dtcc.edu/owens/ccp delnegro@dtcc.edu Rt. 18 Seashore Highway, Georgetown, DE 19947 Score Kent County Herb Konowitz 302-745-1315 Sussex County Ed Heath 302-956-0155 scoredelaware.org hkonowitz@comcast.net edcarla@comcast.net

CABINETRY U. L. Harman, Inc. Delores Bowles Jeff Riddleberger 800-346-4887 302-492-3456 Fax 410-482-8879 www.ulharman.com info@ulharman.com PO Box 56, Marydel DE 19964

CHAMBER OF COMMERCE Central Delaware Chamber of Commerce Sandy Dale 302-734-7513 Fax 302-678-0189 cdcc.net director@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901

Business Report | October 2008

Greater Millsboro Chamber of Commerce Fran Bruce 302-934-6777 Fax 302-934-6065 millsborochamber.com Millsboro@intercom.net PO Box 187 Millsboro, DE 19966 Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 Fax 302-629-0281 seafordchamber.com admin@seafordchamber.com 221 High St., Seaford DE 19973 Rehoboth-Dewey Chamber of Commerce Carol Everhart 302-227-6446 800-441-1329 ext. 13 Fax 302-227-8351 beach-fun.com rehoboth@beach-fun.com 501 Rehoboth Ave., Rehoboth Beach, DE 1997

Communications DCI Voice Solutions Tanya Wilhelmi 410-341-6200 Fax 410-219-3659 dcivoice.com twilhelmi@dcivoice.com 216 E. Main St. Salisbury, MD 21804

COMPUTERS Fast Teks Gary Schaaf 302-491-8808 Fax 302-491-8804 fastteks.com sherri@myteks.net P.O. Box 563 Georgetown, DE 19947 Z-Tronix Computers & Software Alan Stolzenbach 302-628-9661 Fax 302-628-7733 McbeeWeb.com/Ztronix ztronix@verizon.net 22876 Sussex Highway, Unit 7 Seaford, DE 19973

EDUCATION University of Del. Div. of Prof. & Continuing Studies Tara Kee 866-820-0238 Fax 302-831-3292 continuingstudies.udel.edu continuing-ed@udel.edu Carter Partnership Center Del Tech Owens Campus Georgetown, DE 19947

ENVIRONMENTAL Delaware Solid Waste Authority Wendy Pizzadili 302-739-5361 Fax 302-739-4287 dswa.com wlp@dswa.com 1128 S. Bradford St., PO Box 455, Dover, DE 19903

FINANCIAL Bank of Delmarva Donald Dykes 302-875-5901 Fax 302-875-1766 bankofdelmarva.com don@bankofdelmarva.com 200 East Market St. Laurel, DE 19956


49 Del One 7 statewide locations DebbieJewell 302-672-1492 Fax 302-739-1790 Del-One.org debbie.jewell@Del-One.org 270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 Fax 302-856-2539 www.dspfcu.com scimo@dspfcu.com PO Box 800 Georgetown, DE 19947-0800 Delaware National Bank Judy Johnson 302-629-5400 Fax 302-629-4861 www.delawarenational.com jjohnson@delawarenational.com PO Box 602 24488 Sussex Hwy., Suite 5 Seaford, DE 19973

FINANCIAL Delaware National Bank Al Turchan 302-875-2137 Fax 302-875-7345 www.delawarenational.com aturchan@delawarenational.com PO Box 9 Sussex Hwy., Laurel, DE 19956 Discover Bank Sherry Berman 302-349-4512 Fax 302-349-4578 www.myDiscoverbank.com sherryberman@discoverfinancial. com 502 East Market St. Greenwood, DE 19950 Seaford Federal Credit Union Mary Adams 302-629-7852 Fax 302-629-9125 www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South, Seaford DE 19973

Sussex County Federal Credit Union Paula Campbell Pamela Fleuette 302-629-0100 Fax 302-629-2583 www.sussexcfcu.com pcampbell@sussexcfcu.com PO Box 1800, 1941 Bridgeville Hwy., Seaford, DE 19973

FLAGS AND ACCESSORIES International Flag Supply Bridget Mayer 302-645-1943 Fax 302-645-1943 www.internationalflagsupply.com bridget@internationalflagsupply. com 30237 Whitehall Rd. Milton, DE 19968

FLORIST Blossoms Inc.. Sandy de Church Theresa Pyle 302-537-6001 Fax 302-537-6067 www.blossomsinc.com blossomsinc@yahoo.com 761 Garfield Parkway. Bethany Beach, DE 19930

FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 Fax 302-629-7961 Front & King St. Seaford, DE 19973

GLASS Mr. Go-Glass Bruce Johnston 302-629-4947 Fax 302-629-4843 www.go-glass.com seaford@go-glass.com 680 North Dual Hwy. Seaford Village Shopping Ctr. Seaford, DE 19973

Mr. Go-Glass Tom Huff 302-674-3390 Fax 302-674-8637 www.go-glass.com dover@go-glass.com 3895 N. DuPont Hwy., Dover, DE 19901 Mr. Go-Glass Ric Ross 302-645-9340 Fax 302-645-9705 www.go-glass.com lewes@go-glass.com 17701 Dartmouth Dr., #3 Lewes, DE 19958

GRAPHIC/WEBSITE DESIGN

Nanticoke Health Services ReneĂŠ Morris 302-629-6611 Fax 302-629-2493 www.nanticoke.org healthy@ce.net 801 Middleford Rd. Seaford, DE 19973

HOME BUILDERS CONTRACTORS U.L. Harman, Inc. Ron Jayne Fred Bradbury 302-492-3456 800-346-4887 Fax 302-482-8879 www.ulharman.com info@ulharman.com PO Box 56, Marydel DE 19964

Dean Design/Marketing Group Jane E. Dean 302-674-5007 877-407-9800 Lincoln, DE Fax 717-898-9570 www.deandesign.com thestudio@deandesign.com 1007 Nissley Rd., Lancaster, PA 17601

HOME SERVICES

Hamilton Associates Herb G.Quick Jocelyn K. Quick 302-629-4949 Fax 302-629-4949 www.hamiltongraphics.com hamiltongraphics@aol.com PO Box 1431, Seaford DE 19973

INSURANCE

Health Beebe Medical Center Mark B. Thompson 302-645-3300 Fax 302-644-9032 www.beebemed.org ncummings@bbmc.org 424 Savannah Rd. Lewes, DE 19958-0226 Heritage At Milford Genesis HealthCare Cheryl Stover 302-422-8700 Fax 302-422-8744 www.genesishcc.com cheryl.stover@genesishcc.com 500 South DuPont Blvd. Milford, DE 19963

Cheer Home Services Gloria Woodson 302-854-9555 Fax 302-854-9564 www.cheerde.com gwoodson@cheerde.com 20520 Sand Hill Rd. Georgetown, DE 19947

Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 800-966-4514 Fax 302-629-4513 www.cfmnet.com debby@cfmnet.com 500 W. Stein Highway Seaford, DE 19973 Clifford Short Insurance Cliff Short 302-856-7773 Fax 302-856-7943 cliffshortinsurance@comcast.net 606 East Market St. Georgetown, DE 19947

INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 Fax 302-875-8288 www.ddmg.net ddmg.netsales@ddmg.net 218 Laureltowne Laurel, DE 19956

Business Report | October 2008


50 LEGAL SERVICE Sergovic and Carmean, P.A. Joan Tyndall 302-855-1260 Fax 302-855-1270 scdelaw.com joan@scdelaw.com 123 W.Market St. Georgetown, DE 19947

MEDICAL TRANSPORT Lifestar Ambulance Mike Parker 800-572-9838 410-546-0809 Fax 410-860-5260 lifestarambulance.com mike@lifestarambulance.com 1024 S. Tower Dr. Salisbury, MD 21804

MORTGAGES Chase Home Loans John Rowley 302-678-9696 Fax 302-678-5581 johnrowley.biz john.t.rowley@chase.com One S. Independence Blvd. Dover, DE 19904

NETWORKING Resort Beaches Women In Business Regina Aamacha 302-226-1693 irbwibr.com aamacha@aol.com PO Box 860 Rehoboth Beach, DE 19971

PAINTING Beach House Coloring Annamarie Pereira 302-249-6828 amp0926@yahoo.com PO Box 1093 Rehoboth Beach, DE 19971

PAYROLL SERVICE Payroll Professionals Cindi Cleaver 302-645-5700 302-645-0395 payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958

Paychex Paige Cohan 800-884-2425 ext. 28648 Fax 302-454-7999 paychex.com kcohan@paychex.com 240 Continental Dr., Ste. 106

PERSONAL CHEF Abra…ca…dinner! LLC Kris Etze 302-228-6125 Fax 302-945-4153 dinnerNmassage.com abracadinner.com keats1947@aol.com POBox 142, Harbeson, DE 19951

PHOTOGRAPHY Eric Crossan Studios Eric Crossan 877-302-7821 Fax 877-302-7821 ericcrossan.com (through website) Serving All Delmarva

PLANTS FOR ALL SEASONS Jeff’s Greenhouses Jeff Hastings 302-875-3420 Fax 302-875-9542 Main St., Bethel, DE 19931

PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 Fax 302-226-8424 PortraitsInTheSand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971

PUBLISHING Morning Star Publications Bryant Richardson 302-629-9788 Fax 302-629-9243 seafordstar.com publisher@seafordstar.com PO Box 1000 Seaford, DE 19973 laurelstar.com

Business Report | October 2008

REAL ESTATE

TATTOO STUDIO

Long & Foster Real Estate, Inc. Ethel M. Lewis 302-227-2541 ext. 470 800-462-3224 Fax 302-227-8165 longandfosterde.com ethel.lewis@info.com 720 Rehoboth Ave. Rehoboth Beach, DE 19971

Ancient Art Tattoo Studio,Inc. Peggi Hurley 302-644-1864 ancientarttattoo.net peghurley@comcast.net 34410 Tenley Ct. #1 Lewes, DE 19958

Century 21 - Tull Ramey Patti Haney 302-628-9000 office 302-462-0710 cell Fax 302-628-5246 delawarefromshoretoshore.com patti.haney@comcast.net 107 Pennsylvania Ave. Seaford, DE 19973 Century 21 Mann & Sons In-Town Susan Giove 302-226-3770 Joe Maggio 302-841-5331 cell Fax 302-226-3772 maggioshields.com rehobothliving@aol.com 414 Rehoboth Avenue Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell Fax 302-227-3804 skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy, Rehoboth Beach, DE 19971

SIGNS Sign-A-Rama Gwen Osborne Katie Handy 302-227-3280 302-227-2699 signarama/19971.com signarama.gwen@comcast.net 37169 Rehoboth Ave., Unit 9 Rehoboth Beach, DE 19971

TITLE COMPANIES Superior Title Corporation Barbara O’Leary 302-337-9190 Fax 302-337-8935 superiortitle@dmv.com 103 S. Main St. Bridgeville, DE 19933 Superior Title Corporation Barbara O’Leary 302-732-0936 Fax 302-732-0938 superiorrte26@dmv.com 30838 Vines Creek Rd. Dagsboro, DE 19939 Superior Title Corporation Barbara O’Leary 302-227-3390 Fax 302-227-2292 superiorreh@dmv.com 323D Rehoboth Ave. Rehoboth Beach, DE 19971

UTILITIES Artesian Water Company George Phillips 302-453-6900 302-684-2527 800-332-5114 Fax 302-453-6957 Fax 302-684-5164 artesianwater.com gphillips@artesianwater.com 664 Churchman’s Rd. Newark, DE 19702 28322 Lewes Georgetown Hwy., Unit 4, Milton, DE 19965 Tidewater Utilities Gerard Esposito 800-523-7224 302-734-7500 Fax 302-734-9297 tuiwater.com jesposito@tuiwater.com 1100 S. Little Creek Road Dover, DE 19901


Business Report | October 2008


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