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ms

March 2014

Business Report

Bayhealth

Life-saving cardiac care close to home ALSO INSIDE

Home Sweet Home


Annual Dover Days celebration May 2-4

To celebrate the 81st anniversary of Dover Days and to coincide with the Downton Abbey costume collection exhibition at Winterthur Museum this spring, the theme for this year’s festival is “Delaware Dresses Downton.” Close to 20 historical re-enactments, lectures, exhibitions and activities will be included with a Downton Abbey theme. The festival will be held on May 2-4. New this year will be a special “Visit and Explore Outdoor Delaware,” sponsored by the Delaware Tourism Office, to promote the state’s soon-to-be-announced outdoor trails. Also featured will be Delmarva DockDogs®, the world’s premier canine aquatics competition. To apply, visit www. doverdaysfestival.com. Events get underway at 6 p.m. on Friday, May 2, with entertainment on Legislative Mall followed by fireworks. Saturday kicks off with Dover’s largest parade, pet parade, 400+ crafts and food vendor spaces, Colonial and Victorian crafts demonstrators, entertainment stage, reenactments and more; Sunday will continue with a vintage baseball tournament, exhibitors, Downton Abbey Picnic on The Green and a judged car show. In 2012 and 2013, the event was named a “Top 100 USA Event” by the American Bus Association, the first event in Kent County to receive the honor. It is the largest festival in Kent County; in 2013, more than 48,000 festival-goers enjoyed this freeadmission event, which celebrates the history and heritage of the First State’s capital city.  “In addition to traditional activities such as maypole dancing by 300 costumed school children, historic re-enactments and demonstrating artisans,” said Lorraine Dion, festival coordinator, “Dover Days is a unique blend of old and new, such as a spectacular Zambelli fireworks show, a Kids Zone featuring carnival rides and moon bounce village, as well as a history village featuring two dozen Colonial and Victorian trades.”  For more information including vendor/ exhibitor registration forms, car show entry forms, pet parade registration forms or weekend lodging, visit www.doverdaysfestival.com, follow “Dover Days” on Facebook or call Kent County Tourism, event producers, at 302-734-4888 or 800-233-5368. 2

Business Report | March 2014

Join the Chamber of Commerce for Greater Milford and Coldwell Banker

3rd Annual Business Expo Thursday, March 27th 5 to 7 pm Milford Senior Center 111 Park Ave., Milford

Come Support Local Businesses RefReshMents & DooR PRizes

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Bayhealth + Penn Medicine

When our doctors get together, great things happen. You want the finest care you can get. Period. We want you to have it. No excuses. That’s why we’ve affiliated with one of the premier healthcare institutions in the area—Penn Medicine. For heart, cancer, orthopaedics and stroke care, you’ll have access to the top medical minds in the area—right here, close to home. To learn more about what this affiliation means to you, go to www.bayhealth.org.

Kent General | Milford MeMorial www.bayhealth.org 3

Business Report | March 2014


QRCF makes Hospice donation

Quiet Resorts Charitable Foundation (QRCF) present a $10,000 check to Delaware Hospice representing a portion of the proceeds from their annual Caribbean Christmas fundraiser. QRCF is dedicated to improving the quality of life in the Bethany-Fenwick and surrounding areas by providing financial aid, resources and other assistance in support of programs, individuals and organizations that enhance our community for both residents and visitors alike.

Dr. Voshell wins award

The Delaware Association of School Administrators is proud to announce that Dr. Courtney L. Voshell has been selected the 2014 National Association of Secondary School Principals/Virco - National Assistant Principal of the Year at the Secondary Level. This prestigious award was announced at the NASSP annual conference held in Dallas, Texas on Feb. 7. As recipient of the 2014 National Assistant Principal of the Year at the Secondary Level, Dr. Voshell will receive a $5,000 grant to be used by Dover High School.

RIBBON CUTTING - The Central Delaware Chamber of Commerce welcomed Dover Elks Lodge #1903 as a new member in a ribbon cutting ceremony recently. Members and guests enjoyed light refreshments while learning more about the Elks and their projects which focus on veterans and youth. Attendees were also given a tour of the facilities which include a dining room, ballroom, and an outdoor covered pavilion. For more information, contact Merrilyn Ramsey, Elks president, at 302-736-1903. Pictured from left: Mayor Carlton Carey, Elks President Merrilyn Ramsey and Representative Bill Carson.

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Business Report | March 2014

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inside

March 2014

16

Bayhealth provides life-saving cardiac care close to home.

6

Chamber Listings

8

Business Licenses Business Digest

12

Guest Column

Home Sweet Home Service Today 18

10

Home Sweet Home, pages 18-27

There are plenty of things to like about working from a home office.

Holt Furnishings 19 Wilgus associates, inc. 20 Arcadia Fencing 21 R.L. Ewing Co. 22

Coldwell Banker Resort Realty 23 Stockley Materials 24 Sussex County Association of Realtors 25 Draperies Etc., Inc. 26

13

Tourism Report

Quality Builders Inc. 27

16

COVER STORY

Next theme: Agri-Business Call Chris Redman at (302) 629-9788 or credman@mspublications.com

Many people in central and lower Delaware are unaware of the excellent program in adult cardiac surgery that is available at Bayhealth.

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Health

30

Business Directory

On the Cover Bayhealth’s adult cardiac surgery team: Paul Fedalen, MD is standing to the left. Others starting at the top: Daniel Marelli, MD, Gary Szydlowski, MD, Chief of Cardiovascular & Thoracic Surgery, and John Mannion, MD, Administrative Chief of Cardiovascular & Thoracic Surgery. Photo by Ron MacArthur

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Business Report | March 2014


CHAMBER Listings Chamber

Phone

Key contact

Bethany-Fenwick Chamber of Commerce

539-2100

Delmar Chamber of Commerce

Dues*

Members

Fax

Kristie Maravalli $211

800

539-9434

846-3336

Diane Johnson $75

67

846-3336

Georgetown Chamber of Commerce

856-1544

Karen Duffield

$150

460

856-1577

Laurel Chamber of Commerce

875-9319

Don Dykes

$130

130

Lewes Chamber of Commerce

645-8073

Betsy Reamer

$210

432

645-8412

Milford Chamber of Commerce

422-3344

Jo Schmeiser

$165

310

422-7503

Millsboro Chamber of Commerce

934-6777

Amy Simmons

$150

260

934-6065

Milton Chamber of Commerce

684-1101

Lisa Sumstine

$150

120

684-1101

Rehoboth-Dewey Chamber of Commerce

227-2233

Carol Everhart $210

1303

227-8351

Seaford Chamber of Commerce

629-9690

Lynn Brocato

$150

275

629-0281

Central Delaware Chamber of Commerce

734-7513

Judy Diogo

$225

868

678-0189

Delaware State Chamber of Commerce

655-7221

Chuck James

$315

2000

654-0691

Delmarva Black Chamber of Commerce

450-4501

Clay Hammond

* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members.

Chicken Festival seeks vendors

The 2014 Delmarva Chicken Festival, hosted this year by Queen Anne’s County, is inviting agriculturally related businesses, other commercial vendors, and arts and crafts vendors to participate in the 65th annual Festival. The event will be held on Friday, June 20 and Saturday, June 21 at the Queen Anne’s County 4-H Park, in Centreville, Md. This longtime Delmarva family entertainment tradition expects more than 20,000 visitors from across the region and beyond. The festival’s Business and Agriculture Show is open to agricultural businesses and other commercial groups interested in promoting their products or services to the general public. Crafters whose products are handcrafted by the vendor are invited to share their creations at the festival’s Arts and Crafts Show. Deadline for vendor application is Thursday, May 1, pending space availability. Additional vendor information and vendor applications are posted at www. dpichicken.org, click on 2014 Delmarva Chicken Festival (scroll down to Vendor Information). If you have questions, call Debbie Birch at 410-6042100 or email dbirch@qac.org. The Delmarva Chicken Festival is sponsored by Delmarva Poultry Industry, Inc. (DPI) in celebration of Delmarva’s chicken industry. 6

Business Report | March 2014

Mar. 5 - 1st Wednesday- Chamber Economic Development Council Meeting, noon - 1:00 pm; Georgetown Wesleyan Church; Guest Presenters: Dan Stein & Stacey Norton of Perdue Farms - What impact does Perdue have on our town & county? All are welcome & lunch is served. ($5 contribution encouraged.) Mar. 5 - 1st Wednesday- Chamber Board of Directors Meeting, 4:00 pm; Georgetown Wesleyan Church, No. Bedford St., ext. Mar. 12 - 2nd Wednesday- Chamber Breakfast Meeting-7:30-8:30 am; SCAOR Office, 23407 Park Ave. in Georgetown Special Open Forum Discussion: Sen. Brian Pettyjohn - Immigration & Business; $9 per person. RSVP by Tues. Mar. 11th by calling 302-856-1544. Mar. 19 - 3rd Wed.- Chamber Mixer, 4:30-6:30 pm; Beebe Healthcare - 21635 Biden Ave. (Rt. 404/18 just west of Rt. 113), Georgetown. A business “After Hours” event to expand your client base, and opportunity to network, mix and mingle. Mar. 26 - 4th Wednesday- Chamber Luncheon, noon-1pm at the CHEER Center on Sand Hill Rd. in Georgetown. Special Presentation by Gov. Jack Markell - $10 per person. RSVP by Tues., Mar. 25 by calling 856-1544. Mar. 29 - “DE State Inspired Day of Service”- 10:30 am-4 pm; Join in the Georgetown Community Clean-Up. 30+ DE State students will help clean-up Georgetown. Call 856-1544 for more information.

302-856-1544 302-856-1577 Fax

229 East Market Street P.O. Box 1 Georgetown, DE 19947

info@georgetowncoc.com www.georgetowncoc.com


State, UD work to create a vehicle charging network

Charging stations for electric vehicles will be strategically placed at key locations in Delaware to enable long trips in the state by next year, through a new collaborative research agreement between the University of Delaware (UD) and the Delaware Department of Natural Resources and Environmental Control (DNREC). “Through our innovative partnership with the University of Delaware, our state will help accelerate the widespread adoption of electric vehicles throughout the Mid-Atlantic Region and seize both greater air quality and economic development benefits for our state,” said DNREC Secretary Collin O’Mara. UD researchers are in the process of determining the most effective locations for charging stations, and they will assist in equipment installation and analyze station usage when the stations become operational. This new infrastructure will support greater use of electric vehicles, which do not release air pollution or carbon dioxide, unlike their gasoline-fueled counterparts. Two years ago, the federal government announced a national goal of 1 million electric vehicles on the roads by 2015. Electric vehicle drivers in Delaware have access to only a few public charging stations. That does not pose a problem for a driver on a typical day – on average, Americans travel 30 miles per day and can charge at home in the   evening – but longer trips require either battery   recharging en route or a large and expensive   long-distance battery. A ride from Wilmington to Bethany Beach, for example, necessitates   a recharge for today’s most economical electric cars, which have small batteries and require   charging roughly every 70 miles.   The new project will take into account driver   convenience as well as traffic patterns to major destinations in pinpointing locations for five   or six new charging stations. Charging a battery from empty to full charge can take 40 minutes to 2 hours, depending on the car model, so locations where drivers can spend time dining, shopping or enjoying the outdoors would be carefully considered. For drivers who just need a boost to go an additional 15 miles, the charge may require only 15 to 20 minutes – time to have a cup of coffee or look at a magazine. The 16-kilowatt stations will charge two to three times as quickly as more common models, and the service will be offered free-of-charge to users through at least 2014. Willett Kempton, professor in UD’s College of Earth, Ocean and Environment, and his colleagues will work with public and private location owners on the initial set-up and on a long-term plan, which could include a fee in subsequent years to cover any ongoing costs. The researchers will monitor station usage and track reductions in pollution and carbon dioxide emissions.

RIBBON CUTTING - The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony on Thursday, Jan. 16, for Luff & Associates, P.A. at their new location on 323C Rehoboth Ave., Rehoboth Beach. Luff & Associates have been open since 1988 and they have two additional locations in Milford and Dover. For more information, call Luff & Associates at 302-727-4540. Pictured from left: Donna Keily, Cathy Luff, Garrett Jenkins, Justin Arseneau, Tyler Luff, George Luff, Robert McGuire, Patty Burkentine, RBDBCC.

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Business Report | March 2014


BUSINESS LICENSES Bethany Beach Solloway Tax Services LLC; 701 Bethany Loop Ste. 1, Bethany Beach; professional services-income tax consultant Bridgeville AMP Electric LLC; 302 Earlee Ave., Bridgeville; contractor-residential Gehman, Leticia J., Gehman Daycare; 15292 Blanchard Rd., Bridgeville; professional and/or personal services Camden All About Massage; 120 Old Camden Rd., Ste. C, Camden; professional and/or personal services Chaski, John, JMC Auctions; 11 N. Main St., Camden; auctioneer-residential Delmar Gove, Eugene L., TCB Maintenance; 12170 Cardinal Rd., Delmar; contractorresidential Dover Adversity & Affluence LLC, A&A; 36 Voshell Mill Rd., Dover; reconciliation purpose code American Contracting; 3720 Pearsons Corner Rd., Dover; contractor-residential Betterfits, LLC; 155 S. Bradford St., Ste. 202, Dover; broker County Propane LLC: 13 Nobles Pond Xing, Dover; retailer-petroleum products Delcars LLC; 105 Jefferson St., Dover; motor vehicle dealer GV Environmental; 185 Headstart Ln., Dover; contractor-residential Jin Sook Inc. Village Package; 1614 S. Governors Ave., Dover; retailer-alcoholic beverages Johnson, Laquana; PO Box 1783 Dover; direct care worker Junkyardnut LLC; 189 Bergold Ln., Dover; retailer-various products Kahan LLC, Camden Cigar; 4004 Unit A, S. Dupont Hwy., Dover; retailer-tobacco Legar, Robert M., Legar Constructions & Handyman; 42 Lazy Ln, Dover; contractorresidential Philafcpug LLC; 100 E. Bradys Ln., Dover; professional and/or personal services Quick, Jodi L., Jodi Quick Photography; 104 Quail Hollow Dr., Dover; photographer Roberts, Linda B., A Center for Mental Wellness; 33 Waters Edge Dr., Dover; professional services-counselor Rustic Allure; 7004 Key Lime Ct., Dover; retailer-various products 8

Business Report | March 2014

Sandoz, Thomas; 121 W. Loockerman St., Dover; professional services-psychology office Yoho Management LLC; 286 S. Dupont Hwy., Dover; professional and/or personal services Georgetown Fehr Trade Inc.; 18418 Gravel Hill Rd., Georgetown; contractor-residential Michael P. Workman; 16495 Old Furnace Rd., Georgetown; retailer-food (except restaurant) Tech 2 You; 22757 Cedar Ln., Georgetown; personal services-general repairperson Greenwood Fitzgerald, Candace; 10507 Blacksmith Shop Rd., Greenwood; manufacturer-food Harrington Hammond, James; 213 Commerce St., Harrington; contractor-residential

Laurel Affordable Contracting Services; 12959 Starks Dr., Laurel; contractor-residential Detailed Cleaning Service; 13736 Johnson Rd., Laurel; professional and/or personal services MW Short Construction LLC; 32520 Mount Pleasant Rd., Laurel; contractorresidential Our Family Cleaning Service; 17905 Careys Camp Rd., Laurel; professional and/ or personal services Lewes Aarron Saldivar; 34383 Summerlyn Dr. Apt. 112, Lewes; photographer D Rollins Drywall LLC; 23810 Birch Ln., Lewes; contractor-residential Elder Transitions LLC, Only the Best Home Care Services; Ste. 103, 17527 Nassau Commons Blvd., Lewes; professional and/or personal services-unclassified Mulligan, Vicki L., Mulligan Stew; 31496 Red Mill Dr., Lewes; retailer-various products


New to U LLC; 33506 Crossing Ave., Lewes; retailer-dry goods & apparel Simpler Stitches; 20825 Wil King Rd., Lewes; retailer-dry goods & apparel Treasure Trove Imports Inc.; 419 Plantations Blvd., Lewes; retailer-catalogue & mail order house Well Living; 17277 Queen Anne Way, Lewes; retailer-various products mIlfORd Abbott, James III, Finish Line Performance; 7630 Stephanie Ct., Milford; retailer-various products Benson, James B. Jr.; 48 Valley Forge Dr., Milford; contractor-residential Kieffer, Casey A., CKB Events; 703 N. Washington St., Milford; retailer-paper and its products Pryor, Melissa, Vicarious Fitness; 1011 Mattlind Way, Milford; professional and/or personal services Rich Images; 603 Lakelawn Dr., Milford; photographer

Programs recognized nationally Wilmington University has announced that its Master of Arts program in teaching at the secondary level (grades 7-12), and its Master of Education degree program in special education, are now nationally recognized and approved. According to the National Council for Accreditation of Teacher Education (NCATE), this full and unconditional approval will be recognized by the Council through 2021. The process to gain NCATE recognition for the Master of Arts in teaching for grades 7 to 12 is complex and includes approval by four different professional associations (National Councils for English, Science, Social Studies, and Mathematics) in addition to unit-accreditation. “The recognition of the Wilmington University Master of Arts in teaching at the secondary level is significant because the degree is the College of Education’s first venture into preparing teachers for work at the high school level,” said Dr. John Gray, dean of the College of Education. “Passage to full approval and recognition at this level is a very challenging process.” In addition to NCATE accreditation, national recognition for special education teacher preparation programs requires program approval from the Council for Exceptional Children.

mIllsBORO LeClarcq, Michael, Bare Foot Carpet; 25885 Kings Ln., Millsboro Quinntabulous LLC; 23090 Lakewood Cir., Millsboro; professional and/or personal services Singh, Chanell, Chanell Singh Photography; 26911 Sawyer Loop, Millsboro; photographer Smith, Vernon, Arc; 15 Harbor Rd., Millsboro; contractor-residential Stay Fly Entertainment; 27502 Sandpebble Dr., N, Millsboro; retailer-various products Xpress Contracting LLC; 24711 Shoreline Dr., Millsboro; residential contractor/development seafORd Brandy Ash Myers, NCC; 321 E. Stein Hwy., Seaford; professional services-counselor Faudeline Francois; 410 Williams St., Seaford; direct care worker Haights, Philip A., Delmarva Sports

Cards; 13041 Fleetwood Pond Rd., Seaford; retailer-various products Harvest Acres LLC; 4822 Harvest Acres Ln., Seaford; contractor-residential K Supply Company Inc.; 187 Kent Dr., Seaford; wholesaler-any products Ryan, Patrick W., Patrick W. Ryan AIPP; 905 Short Ln., Seaford; professional services-architect smyRNa D&S Fabricators; 128 Ponder LN., Smyrna; personal service-motor vehicle service Elite Investigate Services; 230 Southern View Dr., Smyrna; professional serviceprivate detective agency Unique Flare Boutique; 25 Summer Dr., Smyrna; retailer-dry goods & apparel Wattay Accounting & Financial St.; 3488 S. Dupont Blvd., Smyrna; professional and/ or personal services Wattay, Dana, Dana F. Wattay CPA; 812 Fayette Rd., Smyrna; professional services-CPA

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Business Digest Vet re-employment on the rise

Local Delaware employers appear to be hiring returning military members at a robust pace according to data recently released by the University of Syracuse’s, Institute for Veterans and Military Families (IMVF), said John J. McMahon Jr., Delaware Secretary of Labor. “These heroes provide employers a candidate pool, which as the exact traits businesses want. These service members are dedicated, technologically savvy, and understand the value of work,” said McMahon. According to IMVF, the Delaware unemployment rate for Gulf War Era II veterans, the most recent returning group of service members, was 12.9 percent at the end of 2011. That rate plunged to 6.4 percent at the end of 2013. Although the state’s newly updated labor website, www.joblink.delaware.gov, is the most convenient way employers can find qualified veterans, the site is also the perfect place to find just about any type of qualified job seeker, Sec. McMahon said.

SCFCU rewards members

Sussex County Federal Credit Union (SCFCU) is preparing to reward their loyal member-owners with a patronage dividend. Members who utilize multiple services will find an extra $100 in their checking account as a ‘thank you’ for their loyalty. Sussex County FCU’s CEO, Pamela Fleuette, explains, “A credit union is cooperatively owned by its members; each of these member-owners is a shareholder. After paying all operational costs, SCFCU reinvests in its member-owners by offering additional products and services; expanding locations and/or hours; and now thru returning a patronage dividend.”

Farmers’ markets set record

Delaware’s community farmers’ markets set a new sales record in 2013, with shoppers buying more than $2.1 million in fresh produce and other goods. The markets help support farmers by offering another sales outlet, but also by directly connecting growers and consumers, Secretary of Agriculture Kee said. Sales for 2013, which featured 26 markets in all three counties, passed $2.1 million, up $200,000 over 2012. Four years ago, the 2010 season had 14 market sites and $1.3 million in sales. Produce made up 62 percent of the

10

Business Report | March 2014

total sales, with the remainder coming from value-added products such as meats, cheeses, jellies, breads, salsa, eggs or honey. Use of the Electronic Benefits Transfer (EBT) card system is growing steadily, allowing families to purchase local produce and food items as part of the Supplemental Nutrition Assistance Program. Six markets offered transactions during 2013, for $2,300 in sales. Several other markets are planning to expand into the program in 2014. The 2014 farmers’ market season will begin in April. Most markets start their operations in May, June and July. A full schedule will be released later this spring. Farmers and others interested in becoming a vendor, or community groups interested in starting a local market, can contact Department of Agriculture marketing specialist David Smith at 302-6984522 or davidm.smith@state.de.us.

Natural gas expansion

The Delaware Public Service Commission (DPSC) has approved changes to the natural gas tariff governing Delmarva Power’s ability to deliver natural gas to more than 120,000 customers. The approved changes will make it more affordable for customers within Delmarva Power’s natural gas service territory to convert to natural gas service for their home-heating needs. Delmarva Power will now work to implement the tariff changes to provide natural gas service to more customers. Implementing the tariff changes will be a multi-phase, long-term project. For more information, visit www.delmarva.com, and click the Natural Gas tab on the homepage.

Lank, Johnson & Tull merger

Lank, Johnson & Tull, CPAs of Seaford and Milford announce the merger of Messick, Ruff & Company, LLP into the Seaford office. The two accounting firms officially merged on Feb. 1, and will retain all of Messick, Ruff & Company’s personnel. Lank, Johnson & Tull has been operating continuously since 1975 and has recently experienced significant growth, largely in part due to the successes of its clientele. “Messick, Ruff & Company shares the same values that we do. This merger is a perfect match as both firms aren’t just located in the same town, but also offer

services to very similar types of clients,” said Robert Lank Sr., senior partner. The combined firm will operate as Lank, Johnson & Tull, CPAs. Lank, Johnson & Tull, CPAs in Seaford also announces three new hires. Brandon Tull, staff auditor, is a graduate of the University of Delaware and a former radio personality. Aubrey Edwards, also a staff auditor, graduated from Wesley College and has five years experience in the tax accounting field. Rebecca Hilberg, the firm’s new receptionist, graduated from Delaware Tech and plans to continue her education in the field of accounting. Learn more about the firm’s tax, accounting and wealth management services online at www.ljtcpa.com, or by phone at 629-9543.

Alder Land Group

Ben Alder, senior advisor with Sperry Van Ness – Miller Commercial Real Estate in Salisbury, announces two new hires and the formation of Alder Land Group. Bob Rich joins the group as a land advisor, and Nick Campanaro will work with Alder as a land analyst. Rich has a background working for agricultural firms and holds a BS in agriculture from the University of Delaware. He is a published author and holds memberships with a number of local farm bureaus and associations. Working alongside Alder, he will help clients make decisions about their land holdings and will be working specifically in counties of the upper Eastern Shore. Campanaro graduated from the University of Maryland in 2011 with a degree in economics. Alder has been with Sperry Van Ness – Miller Commercial Real Estate since late 2011. He has a background in land and farm real estate and biology and environmental science. To date, he has closed transactions on more than 7,600 acres of land in Maryland and Delaware, and is representing the sale of more than 8,500 acres. He has formed the Alder Land Group to better serve agricultural clients on Delmarva. To inquire about available land in Maryland or Delaware, contact Ben Alder at ben.alder@svn.com or 410-543-2440.

WSFS reports earnings

WSFS Financial Corporation (Nasdaq: WSFS), the parent company of WSFS Bank, reported net income of $12.1 mil-


lion, or $1.33 per diluted common share for the fourth quarter of 2013 compared to $14.2 million, or $1.54 per diluted common share for the third quarter of 2013, and $7.6 million, or $0.78 per diluted common share for the fourth quarter of 2012. The fourth quarter 2013 EPS represents a 71% improvement from prior-year levels. Net income for the full year of 2013 was $46.9 million, up 50% from $31.3 million for the full year of 2012. Earnings per share were $5.06 per diluted common share for 2013, 56% greater than the $3.25 per diluted common share reported for the full year 2012. Mark A. Turner, president and CEO, said, “We finished 2013 with another strong quarter, with momentum accelerating in key operating areas as we ended the year. Earnings per share improved 56% over full year 2012 and 71% from fourth quarter 2012 levels. Further, 2013 represents our best year for both net income and ROA since 2007. This success was driven by fundamental growth in almost every aspect of our franchise, including improvement in net interest income and fee income, improvement in credit costs, careful expense management, as well as the benefits from prudent acquisitions of businesses and special assets.”

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Apply for Culinary School

The third class of the new Culinary School at the Food Bank of Delaware’s Milford Branch will begin on Monday, April 28. Applications are being accepted and are due by Monday, March 17. Under the guidance of Chef Instructor Tim Hunter, the program provides job training to unemployed and underemployed individuals in Kent and Sussex counties. The 14-week program includes 12 weeks (day-time hours) of hands-on training in basic and high-end kitchen skills, safe food handling and life skills. Students also have the opportunity to become ServSafe® certified. The 12 weeks of training culminates with a two-week paid internship at a food service company. Upon graduation, the Food Bank of Delaware helps place students in entry-level jobs in the food industry. For more information or to apply, contact Brenda Palomo, Culinary School program manager, at 302-424-3301, ext. 107 or bpalomo@fbd.org.

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Business Report | March 2014


GUEST COLUMN

Do you qualify for the home office tax deduction? By Diane Williams There are plenty of things to like about working from a home office. There’s flexibility in setting your schedule, no dealing with rush-hour traffic, no need to put on a business suit every day, some extra time with your family, and no supervisors looking over your shoulder. Professionals who work from home can tell you, however, that being successful takes more than rolling out of bed and sitting down in front of the laptop in your office. You have to be organized, you have to plan your day, and you have to be ready for the challenges life puts in your way, whether it be an Internet crash, a power outage or a paper jam in your printer. One of the biggest challenges faced by those who work from home rolls around at the start of every year — filling out the home office deduction forms for your annual federal income tax return. As difficult as that might be, the exercise can be quite rewarding, since it offers the potential of shaving hundreds of dollars from your federal tax liability. According to the Internal Revenue Service, in order to claim this business deduction, you must use part of your home, exclusively and regularly, as your principal place of business, or as a place to meet or deal with clients, customers or patients in the normal course of your business. You may also use a separate structure on your property that is not attached to your home. For certain uses, including storage, rentals and home-based daycares, the designated space must be used regularly, but not necessarily exclusively, for business purposes. Generally, the amount you can deduct depends upon the percentage of your home used for business. If your business expenses exceed your gross business income, your deduction for certain expenses will be limited. Most taxpayers who claim the home office deduction are self-employed. Employees can claim the deduction, but they have a tougher hurdle to climb. Their office must exist for the convenience of the employer, not the employee. In essence, the employer must be telling the employee, “if you are going to work for this company, you must work from your home office.” Let’s take a look at some of the key steps 12

Business Report | March 2014

in claiming the home office deduction. The first is to determine how much of your home is used exclusively and regularly for business purposes. Take out your tape measure and calculate the square footage of your office area and of the livable space in your entire home. Divide the office area by the total to get the home office percentage. For example, if your office area takes up 200 square feet of a 2,000-square-foot home, your home office percentage would be 10. For a simpler calculation, if all of the rooms in your home are similar in size, divide the number of rooms used for office purposes by the total number of rooms. For example, if one of eight rooms is an office area, your office use would be 12.5 percent, If your business is a home-based daycare, an additional calculation is needed to create your “time-space percentage.” Calculate the number of hours your business is open during the year, divide by 8784 (the number of hours in a year) and multiply the result by your home-office percentage. Next come the deductible items. They include: home mortgage interest and property taxes, homeowners insurance, utilities (gas and electric, water and sewer, heating, trash collection). You can also deduct repair and maintenance expenses. These expenses fall into two categories. “Indirect expenses” are those that relate to your entire home, like mortgage interest and property taxes, or the cost of exterior painting, and your deduction is limited to your home office percentage. The entire cost of “direct expenses,” such as painting only your office area, is generally fully deductible. Calculations for home office deductions will also have an impact on itemized deductions claimed on Schedule A. For example, if 10 percent of your property taxes are claimed as a home office deduction, only the remaining 90 percent can be claimed as an itemized deduction on Schedule A. In addition, depreciation on the value of the taxpayer’s home is deductible. (For a complete list of deductible items, check IRS Publication 587, Business Use of Your Home, available at www.irs.gov.) Self-employed taxpayers will use IRS Form 8829 to claim this deduction. Employees who use home offices, provided they meet the stricter standard described above, would claim their deduction on

Schedule A, along with their other itemized deductions. For employees, however, only home office costs that exceed 2 percent of their adjusted gross income qualify for the deduction, so the tax savings is likely to be minimal. If calculating the deduction seems too complicated, the IRS had introduced a simplified “safe harbor” method that permits a deduction of $5 per square foot for up to 300 square feet of home office space, for a maximum deduction of $1,500. Using this option eliminates the need to tally the deductible items listed above. However, the safe harbor deduction is reduced proportionately if the office is not used for the entire year and it should not be used if business expenses are so high as to create a net loss for the year because qualifying home office expenses then could not be carried over as deductions on the following year’s tax return. No matter which method of calculating the home office deduction is used, other typical business expenses (advertising, liability insurance, office supplies and so on) may be deducted on Schedule C. Taxpayers claiming the home office deduction should be aware that taking a deduction for depreciation for the portion of the home used for business can have consequences when the property is sold. The depreciation claimed over the years may not qualify as part of the capital gains exemption ($250,000 for single filers, $500,000 for couples) for the sale of a primary residence. Consult your tax advisor for details. One final reminder: no tax season goes by without the news media reporting on how the IRS is paying close attention to returns filed by the self-employed, especially those that claim the home office deduction. Be sure, then, to pay attention to the rules. The IRS has, for example, denied deduction claims because an office area failed the exclusive use test when it was used by the taxpayer’s family for personal purposes at nights and on weekends. However, if you follow the rules and keep good records, working at home can be more than just a convenience. It can help you reduce your tax bill too. About the author Diane Williams is a tax supervisor with Horty & Horty, P.A., a Delaware accounting firm with offices in Dover and Wilmington.


TOURISM Report

Living and doing business in a popular tourism destination Living and doing business in a tourism destination undeniably requires certain lifestyle modifications but the upsides of living in a popular destination more than make up for the inconveniences. How? • Tourism in Sussex County accounts for an estimated $850 million of Delaware’s $2 billion dollars in annual tourism revenue. • The industry employs 15,000 workers in our county – and many more during the summer months. • Second only to agriculture as an economic engine in Sussex County, tourism helps diversify and stabilize our economy and it attracts additional businesses (and jobs) to the area. • Every dollar spent by visitors generates another $1.20 in indirect sales to the local economy. • Tourism contributes to the state and local tax base and saves every Delaware resident approximately $400 in taxes each year. PRINT SHACK E-Z MAIL™

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• Beneficiaries of tourism include building and construction trades, dining and entertainment venues, local services including farmers’ markets, photographers, hairdressers, outdoors outfitters, and countless others, plus all of the local businesses that supply and support them. Remember the old commercial, “And she told two friends, and she told two friends, and so on, and so on…” There are other compensations that aren’t as easy to measure but are very real nonetheless. Tourism fosters and reinforces a sense of community pride that encourages our local communities to maintain their traditions and identity and to preserve their history. Sussex County’s small towns are all charming, yet each is distinctive. Tourism promotes the desire and provides an incentive to conserve the local environment and natural resources. That, in turn, encourages tourists to visit the area by creating great visitor experiences. Just imagine what Sussex County would be like now if

no one had thought to preserve and protect the areas that became Delaware Seashore State Park or the National Wildlife Refuge at Prime Hook? Tourism requires that community investment be made to maintain and enhance the area to make it as attractive and appealing to visitors as possible. That’s exactly what has occurred in Lewes over the last half-century. This year marks the 50th anniversary of both Cape Henlopen State Park and the Cape May Lewes Ferry. What would Lewes be like today without the ferry or the park? Thanks to tourism, those of us who are lucky enough live here get to have our cake and eat it too. We enjoy the economic benefits of living in a popular tourism destination and we get to take full advantage of all the fantastic enhancements that make Sussex County so popular with an ever growing numbers of visitors.

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Business Report | March 2014


HEALTH

Blood Bank welcomes executive

Blood Bank of Delmarva (BBD) has announced that Joseph A. Yelo, MBA, MT(ASCP) SBB will be joining the organization on March 10, as lead executive for business and community development. Yelo, most recently the vice president of administration & risk at Miller-Keystone Blood Center in Bethlehem, Pa., has more than 30 years of experience in the blood and transfusion industry. He holds an MBA in management/health care administration from LaSalle University, a BA in biology from LaSalle and a BS in medical technology from Pennsylvania State University.

Finnerty named medical director

Staff members in Beebe’s Women’s Health Pavilion were happy to learn of the Baby-Friendly Hospital Designation. Pictured from left: Jennifer Rice, RN; Tina Sykes, RN; Kathy Adams, RN; Nancy Hastings, RN, IBCLC; Joan Gay, RN; Teresa Fritz, CNA; and Jennifer Hopkins, RN.

Beebe earns Baby-Friendly Hospital designation Beebe Healthcare is proud to announce that it has earned the designation as a BabyFriendly™ Hospital, reflecting its commitment to the optimal level of care for infant feeding and mother-and-infant bonding. Beebe Healthcare is the first organization in Delaware to earn this international designation, launched as part of the BabyFriendly Hospital Initiative (BFHI) in 1991 by the World Health Organization and the United Nations Children’s Fund (UNICEF). It recognizes birthing centers that successfully implement the “Ten Steps to Successful Breastfeeding” and the International Code of Marketing of Breast-Milk Substitutes. BFHI promotes practices that protect, promote and support breastfeeding, and has been implemented in more than 152 countries. Earning the designation for a hospital birthing center is a long process that includes many steps, such as lactation education for maternity nurses, neonatal nurse practitioners, midwives, pediatricians, and obstetricians, explains Nancy Hastings, RN, IBCLC, who has worked in Women’s Health at Beebe for

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more than 30 years. Even the hospitalists, pediatric nurses and Emergency Department staff were updated on the latest information on promoting, preserving and supporting a mother’s choice to breastfeed. “We have worked toward this designation for five and a half years,” Nancy said. “Through this initiative we improved our policies and adopted evidence-based maternity care practices. And though we officially received the designation on January 31, we have been following these practices for more than two years.” While the focus of Baby-Friendly is on breastfeeding, it also supports the importance of how a mother and infant bond with each other following birth, regardless of feeding method. The Beebe Women’s Health Pavilion is staffed by 30 maternity nurses, 1 lactation consultant, 4 neonatal nurse practitioners, 4 midwives, 5 certified nursing assistants, 7 obstetricians and 2 pediatricians. About 900 babies are born at Beebe each year.

Nanticoke Health Services is pleased to name Sean Finnerty, DO as the new medical director for the Nanticoke Immediate Care services in Seaford and Georgetown. Dr. Finnerty currently works with Emergency Finnerty Physicians Medical Group, PC providing emergency care at Nanticoke Memorial Hospital. Dr. Finnerty will be providing medical oversight for Nanticoke Immediate Care located across from the post office in Seaford, and at the Nanticoke Immediate Care located at 505 W Market St. Dr. Finnerty obtained his undergraduate degree at Drew University in Madison, N.J. and his doctorate of osteopathic medicine at Kirksville College of Osteopathic Medicine in Missouri. He completed his emergency residency at St. Joseph’s Regional Medical Center in New Jersey and has over 10 years of experience providing emergency medical care.

Isherwood earns top credential

Patricia F. Isherwood, FACHE, Bayhealth oncology practice manager, recently became a Fellow of the American College of Healthcare Executives (ACHE), the nation’s leading professional society for health care leaders. Isherwood Fellow status represents achievement of the highest standard of professional development. Only 9,100 healthcare executives hold this distinction. To obtain Fellow status, candidates must fulfill multiple requirements. Isherwood may now use the FACHE credential, which signifies board certification in healthcare management and ACHE Fellow status.


Nanticoke welcomes nurse midwife

Nanticoke Health Services is proud to welcome Karen Schreiber, CNM, MS to the Nanticoke Physician Network. Schreiber joins the Nanticoke Physician Network in the practice of obstetrician and gynecologist, Joaquin Cabrera, MD Schreiber in Seaford. As a certified nurse midwife (CNM), Schreiber is certified to provide the management of a woman’s health care in a number of settings related to pregnancy, childbirth and the postpartum period. She is also able to care for the newborn and can help with family planning and gynecological needs throughout a woman’s life cycle. Schreiber received her bachelor of science in nursing and her master of science in nursing from the University of Maryland in Baltimore. She received her nurse midwifery certificate from the Frontier Nursing University in Hyden, Ky. Schreiber joins the Nanticoke Physician Network with over 12 years of experience, most recently at Susquehanna Obstetrics and Gynecology in Hawvre de Grace, Md. She is certified through the American College of NurseMidwives. Schreiber is accepting new patients and appointments can be scheduled by calling Nanticoke Women’s Health Services at Herring Run at 629-8977.

attendees this year. “The conference exposes the students to new techniques and varied job settings,” she said. Mundrane-Zweiacher is an athletic trainer, physical therapist and certified hand therapist who was also inducted in the Delaware Hall of Fame for Sports Medicine.

Emergency Center celebrates anniversary

As the one-year mark came and went in December at the Bayhealth Emergency Center, Smyrna, employees took a moment to celebrate. “We started with volumes higher than we expected, and that hasn’t slowed down,” said Kim

Ford, RN, BSN, CRN, SANE, nurse manager at the facility. “Hiring the right people was important and we didn’t want to rush it,” said Ford. That attention to detail paid off. With patient satisfaction over 83%, it is obvious that Ford and her team have found a recipe for success. Unlike walk-ins or a medical aid unit, the Smyrna Emergency Center offers IV therapy, complex laboratory testing, and imaging services such as CT scan and ultrasound. The most common reason patients have come to the Smyrna Emergency Center is abdominal pain, followed by back or chest pain.

2014 Walk MS dates announced

The Delaware Chapter of the National Multiple Sclerosis Society has announced the 2014 Walk MS dates and invites all Delawareans to join the movement. Twilight at Heritage Shores will be held on Friday, May 30. Registration starts at 5 p.m. and the walk kicks-off at 6. “Each year, thousands of participants come out to celebrate hope and the accomplishments made in the MS Movement,” said Linda Risk, development director. “Our dedicated walkers raised almost $300,000 last year.” To register for any of the walks, visit www.delawarewalk.org or call 302-655-5610. For more information about MS in Delaware, visit www.MSdelaware.org.

Bayhealth employee receives award

Bayhealth Physical Therapist Mary MundraneZweiacher, PT, ATC, CHT, of Middletown received the Presidential Recognition Award from the Eastern Athletic Trainers Association (EATA) at its annual meeting in January. The award is given to the person who shows unselfish and dedicated efforts which has advanced the EATA and the athletic training profession. In 2005, the EATA asked MundraneZweiacher to create an educational conference for undergraduate and graduate students in physical therapy and sports medicine fields. Since the first year’s conference, which attracted a little over 100 students, the conference has grown to over 425

The Future is Now Not long ago, people called the idea of having a patient’s medical information in one highly secure location a futuristic pipedream… In the First State we call it the Delaware Health Information Network, or DHIN. DHIN is our nation’s first and most mature statewide health information exchange. By bringing together patient information, medical results and reports from doctors in one safe and secure online location, doctors and nurses, hospitals, emergency rooms and specialists can save time, money and most importantly, lives. DHIN continues to break new ground for Delaware patients and the medical community that serves them. We are the first to reach 100% participation from acute care hospitals statewide; the first to develop relationships with hospitals across state lines (Atlantic General Hospital in Berlin, MD and Union Hospital in Elkton, MD) and the first HIE to consult to another (as we have with the Hawai’i Health Information Exchange.) Does “Your Doc DHIN?” To learn more, visit www.dhin.org. Healthcare professionals seeking information about joining DHIN are encouraged to call 302-678-0220.

The future is exciting to contemplate, but even more exciting to experience. Learn about DHIN today!

107 Wolf Creek Blvd., Suite 2 Dover, DE 19901 302-678-0220 E-mail: info@dhin.org Web: www.dhin.org

Better Communication for Better Healthcare

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Business Report | March 2014


COVER STORY

Bayhealth provides life-saving cardiac care close to home By Carol Kinsley

Many people in central and lower Delaware are unaware of the excellent program in adult cardiac surgery that is available at Bayhealth. “One of the things I’ve been most pleased with is that we have been able to provide access to lifesaving care within our region,” said Dr. John Mannion, who developed the program at Bayhealth with Dr. Paul Fedalen 10 years ago. Patients really appreciate the care they have received. This is proven by the wonderful patient satisfaction scores received by our program and staff. “We continue to work on creating awareness of our program,” Mannion said. “Before the establishment of our program in 2004, people who needed heart surgery had to travel to major medical centers such as Johns Hopkins in Baltimore, the Hospital of the University of Pennsylvania, or Peninsula Regional Medical Center in Salisbury. This distance limited access to heart surgery for residents of Kent and Sussex counties. Some patients have no trouble traveling that far, but many do. Occasionally, our local patients get lost in follow up or have difficulty returning to their primary care provider,” continued Mannion, who has since moved into an administrative role at Bayhealth. Dr. Gary Szydlowski, Bayhealth’s new chief of cardiovascular and thoracic surgery, defined the three kinds of surgery performed at Bayhealth: Thoracic surgery involves anything in the chest including, but not limited to, the lungs, the lining around the lungs, major arteries and cancer anywhere in the chest. Vascular surgery includes clearing the arteries in the neck (for those at risk for stroke), creating access for dialysis, performing bypass surgery on legs and repairing an aneurysm in the abdomen, whether by open

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surgery or the new stenting procedures. Cardiac surgery involves any procedure on the heart, including coronary bypass, valve repair or replacement, procedures to correct abnormal heart rhythms, and operations on the aorta. Szydlowski, who trained at Jefferson and then went to a large teaching hospital in Pittsburgh, came to Bayhealth from Lehigh Valley Medical Center which is described by Mannion as “one of the busier medical centers for heart surgery in the country and now a leading cardiac center.” Szydlowski is pleased with the quality and scope of Bayhealth’s program. “We do 98 percent of what those fields (cardiac, vascular and thoracic) include,” he said. “Occasionally, we send patients out to other institutions, given that some operations and illnesses can be better served at a larger institution. But in spite of the fact that ours is a smaller program, we have excellent results in all three specialties. As our volumes grow, we expect to have even better results. ” Mannion added, “It is of no value to have heart surgery at a non-academic center if the results are not good. Results at Bayhealth really are quite excellent. We have been mentioned as one of the top 100 hospitals in the entire nation for our clinical results on mortality — the percentage of patients who survive. That’s a very good success rate. We’ve achieved that in two straight years. Previous to that, we had a five-star rating for valve surgery. So, over the course of 10 years, our patients, fortunately, (not meaning to brag) have had access to very superior outcomes when it comes to the most important reporting statistic — patient benefit from surgery. We are very pleased with that.” Another advantage of a good local program with advances in cardiology, Mannion said, is that “many patients having a heart attack have to go to the closest

hospital and be treated with stents and dilation. It’s always safest to have stent and angioplasty programs in a hospital that has heart surgery available so that heart surgery and other treatments can go hand in hand.” Another unique aspect of our program, Mannion said, is that Bayhealth has a formal affiliation with the Hospital of the University of Pennsylvania, “so when we do have a complicated situation, or have a person in need of new technology we do not have available, we have quick access to the University of Pennsylvania Health System, which ranks among the best in the world for cardiac surgery. Six or seven programs in the Philadelphia area have cardiac affiliations with the University of Pennsylvania. That connection has improved the care delivered here because the new ideas and services that we develop jointly are also easily transferable. “For example, we have developed a minimally invasive approach to treating thoracic and abdominal aneurysms so a patient does not need a large incision; rather, the condition can be effectively cured with a minimally invasive approach. “Patients are usually in the hospital for just two or three days. Dr. Daniel Marelli is the surgeon doing these minimally invasive vascular repairs,” Mannion said. “I am so happy with the connection with Penn! It provides us the latest information on best practices. We have a weekly meeting with Penn’s surgeons via the Internet, with constant discussion of approaches and outcomes. For me, it feels almost like I’m really a part of Penn’s faculty. It’s close to actually being there. “The progress in technology has made operating in remote areas from academic medical centers much safer. It has made it possible for advances to be distributed faster at a local level,” Mannion said.


“Another aspect of our program that’s unique is our thoracic surgeon who does robotic lobectomy (removing a section of the lung). That surgeon is Dr. Paul Fedalen who went into private practice for a few years, expanding into thoracic and vascular surgery, before rejoining the group in Dover about two years ago. This is a great example of how Bayhealth services such as cardiac and oncology partner to provide expert care for patients in our region. “There are very few surgeons in Philadelphia and I don’t think any others in Delaware who are able use a robot with such good results and such tiny incisions.” Mannion also had high praise for Szydlowski, who joined the group last fall. “Dr. Szydlowski has vast experience and we anticipate some new programs may be able to be developed at Bayhealth using techniques he has already established at Lehigh Valley.” Szydlowski said the group is beginning to investigate robotic heart surgery. “We’re evaluating this option and obtaining appropriate training. This robotic procedure would be on highly selected and limited cases.  They are also investigating a new aortic valve replacement procedure, without the need for opening the sternum. Called TAVR, for “transcatheter aortic valve replacement,” the procedure can be done through a catheter in the groin or a small incision in the left side of the chest, Szydlowski said. He stressed, “The FDA has approved the procedure and the device; however, it is only being done in a limited number of centers. We’re investigating the possibility of doing TAVR here. There are certain requirements that have to be met first, so we are beginning to evaluate this program.” Another procedure being done in limited, highly specialized centers is the use of a heart-lung machine called ECMO (Extracorporeal Membrane Oxygenation) to treat pneumonia.  This procedure uses a machine to take over the work of the lungs and sometimes the heart. “ECMO

can be done here in an emergency,” Szydlowski said. “We are looking into expanding the program.” He continued, “We are committed to keeping pace with more advanced techniques to see how they fit into this hospital and community; all within the setting of government regulations and requirements.” Approximately 200 heart surgeries a year are performed at Bayhealth, Mannion said. “We are also very pleased to have a unique post-operative recovery, called One-Stop ICU. When a patient has cardiac surgery at Bayhealth, he or she stays in the same ICU bed until discharge. That is not possible at most other centers, but we designed our ICU that way because we think that this model enhances the results in moderate-size programs. “Patients often have the same nurses during their stay and most patients have been very pleased with this model. Our approach has always been well received by patients and our satisfaction scores support this,” Mannion said. “The greatest advantage is the concentration of expertise among our professional nursing staff. That has proved invaluable over the years. It would be the preferred method for every hospital if they could do it, but many can’t. It’s one of the unique characteristics of our program.” Szydlowski added, “The nurses in the CVSICU are specifically trained for

heart and thoracic care. Bayhealth has an excellent hospital system providing the framework to provide such advanced medical care. From capital improvements, equipment, operating room staff and physicians, the hospital is doing an excellent job.” Mannion, who got his medical training at Cornell and the University of Pennsylvania, has been practicing since 1987 in cardiac surgery. He summed up the state of the cardiac surgery program: “We are very pleased with the first 10 years at Bayhealth. Results have been superior, and we are introducing new techniques and using them sometimes even before other medical centers, such as robotic lobectomies. “Our greatest satisfaction comes from knowing that the people in the middle and lower section of Delaware have access to expert care, and that we have been able to save lives by providing a good quality, local program close to home.” The program is centered in Dover. If a patient in the lower portion of Kent County or northern Sussex County is having a heart attack, frequently he or she will go to Milford Memorial Hospital and be evaluated. If anything at all needs to be done, we send the patient quickly to Bayhealth at Kent. “We are pleased, and even more excited, about developments that are taking place now and will continue to take place in the future.”

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Business Report | March 2014


HOME swEEt HOME

Home Ownership remains the America Dream By Carol Kinsley “Home! Home! Sweet, sweet home! There’s no place like home!” So go the lyrics of a song by Howard Payne, written in 1823. A safe and happy home is indeed something to sing about. As J.R. Miller wrote, “Few things we can do in this world are so well worth doing as the making of a beautiful and happy home.” Realtors also will tell you a home is the best investment you can make. Under most economic situations, a house not only provides shelter for you and your family, but increases in value at the same time. Home ownership remains the American dream, said Ruth Briggs King of the Sussex County Association of Realtors. “Now is a great time to buy because we are seeing interest rates still very favorable.” It’s also still a buyer’s market, but the inventory of houses is dwindling, King said. Continued to page 21

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Business Report | March 2014

Experience the difference of Service Today Service Today is the area’s largest employee owned heating, air conditioning, plumbing and electrical home services company. As owners our people are empowered to make decisions, and do whatever is right to best serve our customers. Employee ownership helps to eliminate the “9 to 5” and “not my job” mentalities. How does employee ownership benefit customers? • Customers always speak to an employee owner with decision-making power every time they call. • Customers get service from employee owners who have a vested interest in their success. • Customers can rely on a “customer for life” mentality with the customers’ best interest always put at the top of the list. “Owner professionals” at Service Today provide: • 24/7 service (we’re never closed) • Unmatched customer service • Highly trained / factory trained technicians • Same day replacement systems • Unparalleled honesty and integrity • 100% satisfaction guarantee. We’re here to solve your heating and cooling problems We named our company Service Today because when a problem arises with your heating, air conditioning, plumbing or electrical systems, you need service today not in days or weeks. Call us today at 1-800-659-2273.


Holt Furnishings can help make your house a home By Carol Kinsley

Having grown up in the furniture business — her first job, at age 14, was working for her parents at the former Holts Furniture in Seaford — Audrey Holt Harkins is pretty confident when she says her new store, Holt Furnishings in Millsboro, has “everything for every room in the house.” That statement is especially true if the house is at the beach. “We have a lot of beach customers,” Harkins said. “Many have rentals or second homes at the beach. We try to provide onestop shopping for home decor so our customers don’t have to run all over the county to furnish their home or apartment.” Just to walk in the front door of the store at 28632 Dupont Blvd. in Millsboro, even in the dead of winter, is as refreshing as a day at the beach. The 20,000-square-foot store is light and airy and full of white, softly muted or brightly colored furniture and accessories. Reasonably priced sofas and chairs are surrounded by end tables and coffee tables, complete with lamps, rugs and accessories. Bedroom sets invite one to rest with comfortable mattresses and beautiful quilts to complete the ensemble. A delightful selection of dining room furniture will provide room for family or guests.

There is also a gift section of “beachy” items, baby products, candles, lotions, even jewelry and scarves — something for everyone. Harkins’ father, Richard Holt, operated Payless Furniture from this location on Rt. 113 for 18 years. Harkins explained that Payless was not a franchise, just a common name. When she was younger and he was a furniture salesman on the road, she often went on trips with him. More recently, Harkin worked for him as general manager for seven years, until his death in the fall of 2012. She anticipated taking over the business someday, but wanted to change the name and the look and content of the store. Just 10 days before his death from cancer, her dad gave permission. Harkins reopened under the new name in November 2013. “Dad was born in Holts Landing,” she said. “The name is a tribute to him.” Harkins said she has been fortunate to keep most of the same staff who had been with Payless for years. She has about 15 employees now. The store is open seven days a week: Monday through Friday from 10 a.m. to 6 p.m.; Saturday from 9 to 6 and Sunday from 10 to 4. You can reach the store by phone at 934-1665. A website is under construction

Audrey Holt Harkins

and should be up and running soon. “You can find us on Facebook,” Harkins said. Stop in between March 3 and 17 for the “50 Shades of Green Sale” for St. Patrick’s Day. Pick a lucky shamrock for a discount of 10 to 30 percent off your purchase.

Come check us out! Route 113 South in Millsboro, Delaware 302.934.1665 www.holtfurnishings.com 19

Business Report | March 2014


Home Sweet Home

Home remodeling is continuing on an upward trend

The National Association of the Remodeling Industry’s (NARI) fourth-quarter Remodeling Business Pulse (RBP) data of current and future remodeling business conditions continues to show growth. Although remodelers report the highest overall rating on business conditions, at 6.51 (from 6.41 last quarter), numbers in most other categories experienced a slight drop. “Many remodelers entered 2014 with jobs forecast, which hasn’t happened in the past few years,” says Tom O’Grady, CR, CKBR, chairman of NARI’s strategic planning & research committee and president of O’Grady Builders, based in Drexel Hill, Pa. Growth indicators in the fourth quarter of 2013 are as follows (rating is from 1 to 9, where 1 is much worse than a year ago and 9 is much better; 5 is about the same as last year): • Current business conditions was rated 6.51 (from 6.41 last quarter) • Number of inquiries fell to 6.2, a significant drop from 6.55 last quarter. • Requests for bids fell to 6.22 from 6.45, a significant decline from last quarter. • Conversion of bids to jobs continues to be the weakest measure remaining flat at 6.03. • Value of jobs sold declined to 6.27 from 6.31 recorded last quarter. Conversion of bids to jobs continues to be the weakest measure when compared to the same time last year. Yet, the projected strength of sales in three months had a significant increase to 6.41 from the 6.12 recorded in September. “The fourth quarter of this year was very strong for many remodelers, as reflected in the Remodeling Business Pulse Survey,” O’Grady says. “Average sale prices continue to rise, and consumers are more comfortable spending money on projects that will increase the value of their homes.” Other significant contributors to overall activity: • People needing to do projects that had been postponed was selected by 75 percent (down from 85 percent last quarter) • Improving home prices came in second, at 60 percent of respondents (down from 72 percent in September). • Economic growth improved continued at the No. 3 spot, at 52 percent (an increase of 6 percent from last quarter). “The outlook forecasts that favorable business conditions will remain strong across all regions of the United States,” O’Grady says. “Consumer confidence is up, which translates into more homeowners feeling safe investing in their homes.” Visit the NARI.org site to get tips on how to hire a remodeling professional and to search for NARI members in your area. 20

Business Report | March 2014

Wilgus associates, inc. Since its beginnings in a one-room office in the Bethany Beach bowling alley, Wilgus Associates Inc. has grown into a “one-stop real estate center” with nearly 50 employees. David Wilgus is a partner in the business with his brother, Michael. David manages the insurance department, and Michael is the company president. “The business was started by our grandfather, William F. Wilgus Jr.,” David said. “He worked for a small insurance agency in Dagsboro and was able to purchase it in 1945. “In the 1960s, real estate sales was added to the operation. In the ‘70s, summer rentals were added, and in the ‘80s, property management. We are a full service real estate business,” he continued. As an independent insurance agency, Wilgus represents many of the leading companies in the industry. Products range from homeowners, auto, business, life, health, flood, boat and RVs to workman’s compensation. Wilgus is actively involved in real estate sales, rentals and property management in Sussex County. David cited major challenges faced over the decades as the economy and the weather. The economy especially affects real estate sales and

rentals. As for weather, many insurance companies are fearful of hurricanes, so that affects coverage of coastal properties. Being well diversified has helped the business endure through all kinds of storms. “The housing market has slowly been improving over the past year.” said Teresa Rogers, Broker, manager and Realtor in the Georgetown office. “It is a great time to buy with interest rates still low, most times a mortgage payment will be less than rent. Everyone should have the opportunity of enjoying the “American Dream” of home ownership,” Teresa said. “Housing supplies are still high and there are great deals to be found. Short Sales and foreclosures can be a great investment opportunity for the first time home buyer or an investor.” Whether you are looking for a new home, a vacation rental or any of a variety of insurance products, you’ll find a friendly agent ready to help you at one of three offices: 32904 Coastal Hwy., Bethany Beach, 210 W. Market St., Georgetown or 1520 Savannah Rd., Lewes. Call 302-539-7511 or 800-441-8118. Or, for more information, visit www.wilgusassociates. com.

• REAL ESTATE SALES • INSURANCE • RENTALS • PROPERTY MANAGEMENT

Mls#609336

Tranquility Lane Georgetown

$209,000

Mls#608090

Robinson St, Georgetown

$169,000

Visit us on the web: WWW.WILGUSASSOCIATES.COM or call one of our three office locations.

1-888-421-6521

BETHANY BEACH 32904 S. Coastal Hwy. • 302-539-7511 LEWES 1520 Savannah Rd. • 302-645-9215 GEORGETOWN 210 West Market St. • 302-855-0500


Arcadia Fence provides high quality work By Carol Kinsley

If you want long-lasting, high quality fencing for your residential or commercial property, Steve Scott at Arcadia Fencing Inc. is the man to call. Scott comes from a long line of fence folks. He grew up helping in his father’s business in Louisiana. His three brothers, and several cousins, each have their own fence company. So it was only natural that Scott started Arcadia Fencing in 2000. Scott’s focus is on quality, both in materials and workmanship. “We want our customers to be so satisfied that they will help us find other clients who believe in business stewardship marked by performance, honesty, and professionalism.” You can depend on him to return

your call, to show up on time, and to do the job right. “I’d never worked for any local fence company here,” Scott said, “so people comment their experience is much different that expected. They often say, ‘You’re the only guy who called back.’” Scott admits he can over-engineer or out-spec himself. “We build heavier; our posts go deeper; we use more concrete. For wooden fences, we use Western red cedar and stainless steel nails. Our installers are highly skilled, not low paid, inexperienced labor. “We are not the low bid unless it’s a large job, but it’s always a competitive price,” Scott continued. He noted some homeowners go to a “big box store” to save money, buy low quality materials, then pay that store’s installers twice what he charges per linear

foot. “They end up paying the same as the turnkey price from us.” For do-it-yourselfers who want to save money, Arcadia Fencing will provide top quality material as well as the education for putting it in properly. Contractors can purchase at wholesale prices. Scott said his aluminum fencing is from Elite Fencing, made in the U.S.A., “with an American powdercoated finish superior to anything else on the market.” Vinyl fencing is fabricated right in the shop and reinforced with aluminum stiffeners. Scott can easily provide custom vinyl products for others. Arcadia has three offices on Delmarva. For an estimate, call 302398-7700 or visit their website at www.arcadiafencing.com. Find them on Facebook at Arcadia Fencing, Inc.

Home Ownership remains the top America Dream Continued from page 18

If you aren’t in the market for a new home, but have been wishing for an extra bedroom or bath, or a nicer kitchen, maybe it’s time to remodel, which can add even more value to your home. “Many remodelers entered 2014 with jobs in the pipeline, which hasn’t happened in the past few years,” said Tom O’Grady of the National Association of the Remodeling Industry. “The outlook forecasts that favorable business conditions will remain strong across all regions of the United States,” O’Grady continued. “Consumer confidence is up, which translates into more homeowners feeling safe investing in their homes.” Sounds like it’s time to schedule your job with a local contractor, or a good time to be a contractor. For homeowners or renters, home is a sanctuary from the world’s perils, a resting place to gather strength for the next day, a place to prepare your children to make their place in the world. You want it to look nice, inside and out. You can find “every thing for every room” at Holt Furnishings in Millsboro. When it’s time to spruce up the lawn — if spring ever arrives! — Stockley Materials has compost, mulch and stone available from two locations in Sussex County. Read on to learn of more businesses that can help prove true the words of Laura Ingalls Wilder: “Home is the nicest word there is.”

SERVING THE ENTIRE DELMARVA PENINSULA

“dress up your little piece of heaven”

We install: CUSTOM DESIGNED & PROFESSIONALLY INSTALLED GARDEN & LANDSCAPE ACCENTS, PRIVACY & SECURITY ENCLOSURES, DECKS, FENCES, RAILINGS, ELECTRIC GATES, ARBORS, & MORE!

Kent County

302-398-7700 Sussex 302-644-4777 • Maryland 410-822-6277 Arcadia Fencing will work with you and your ideas, and be there for you every step of the way. We are invested in making you such a satisfied customer that you will help us find others who believe in business stewardship marked by performance, honesty, and professionalism.

www.arcadiafencing.com 21

Business Report | March 2014


HOME swEEt HOME

From remodeling to additions, R.L. Ewing can help By Carol Kinsley

Rick Ewing has been in the construction business since 1979. The fact that he had to come down off a roof to answer questions for this article is proof that he is very much “hands on” in R. L. Ewing Company, even after 35 years. “I always wanted to become like ‘Doc’ Paul Lynch in Bridgeville, who was in his 70s when I started in business,” Ewing said. “He was a general contractor and builder. People called him ‘Doc’ because he was a doctor of homes. Like him, I wanted to work year round and never be without. In the mid-1990s, I felt like him.” Ewing started as a painting contractor, then through the 1980s gradually grew to more construction than painting, to the point that now, he said, “we paint just what we build.” His company has built 14 homes, but Ewing prefers remodeling and additions — kitchens, baths, general repairs. “Through two economic slowdowns we’ve not been without work,” he noted. “There’s always been work for myself

and two others (full-time employees). I’ve never had a day off because of having no work. That’s a lot said, there. I’ve had contractors call and ask if I’ve got extra work I don’t want.” In the most recent economic slowdown, Ewing said he didn’t give away work like he used to. “We’d sub out some, but keep most for ourselves.” He has been fortunate to have back-to-back additions, family room and master bedroom suites that turned into bathroom remodels, then kitchen remodels. “We’ve done 19 back-to-back bathrooms. From 2007 to now we’ve probably done 25 to 26 different kitchens and probably 40 bathroom remodels,” Ewing said. “There are not just typical bathrooms. They involve walk-in tub showers with state-of-the-art double overhead shower heads and glass doors. “We also got into a lot of apartment complex work: mold remediation, water damage, insurance work... Forty percent of our work is insurance related.” Ewing is delighted that one of his sons, Taylor, now 19, has expressed interest in becoming an employee — and partner, Ewing said.

The young man wants to see “& Son” added to the company name. Taylor is studying construction management at Del Tech, and is helping his father when he’s not at school. Ewing said, “I know what this business is like; Taylor doesn’t. But this is what he wants now, and I’m fine with that.” Ewing’s wife, Kim, works for the Seaford School District. His oldest son, Cory, is working in Ewing’s sideline business, Something Hot Specialty Sauces, selling Ewing’s Eagle WingZ Chesapeake Brand Hot Sauce and other products. Older daughter Elizabeth works at Pizza King in Seaford, and Cassie, a high school junior, works at Texas Roadhouse. Nick is 11 and hasn’t needed a job yet. The construction business has been good for many years, Ewing said, “and I’ve met a lot of nice people.” Based in Seaford, he works throughout Sussex County and the surrounding area. You won’t find a website, and you won’t see an ad on Ewing’s trucks, but you can always reach him directly, even on a rooftop, by calling his cell phone, 249-0925.

Quality Workmanship Since 1978

cell 302-249-0925 Everything from Additions to Roofing, including Water Damage of all types, Mold Remediation, New Kitchens, Granite, Tile, Bathroom Remodels, Tile Showers, Painting, Replacement Doors Windows and Storm Doors

Also speciAlizing in

Handicap Accessibility Insurance approved

When the time is right... know the right builder to call. 22

Business Report | March 2014


Coldwell Banker Resort Realty never stops moving By Kathy Kiernan Newcomb

“We believe in home and all the magical things that come with it. We believe in making forts from sofa cushions and blankets, licking the icing off the mixer and hanging masterpieces on the refrigerator door. We believe in gardens and that the sun recharges your soul. We believe in celebrating for no reason at all. We believe in Friday night sleepovers and Sunday morning sleep ins. We believe in the man cave, the woman cave and having a lock on the master bedroom door. Finally we believe your home really is your castle and our calling in life is to find the one that’s perfect for you. That’s Coldwell Banker, fulfilling dreams for over 100 years.”  

Banker is the oldest national real estate brand in the United States and today has a network of 82,000 sales associates working in approximately 3,100 offices in 50 countries and territories. Coldwell Banker is proud to have the Neilsonrated No. 1 National Real Estate Brand visited website, coldwellbanker.com. In Sussex County, our agents are ready to serve you and may be reached by calling or

visiting one of our four locations in Rehoboth Beach, Lewes, Seaford and Milford. Coldwell Banker Resort Realty…we never stop moving. Visit us today at www.cbanker. com.

Kathy Kiernan Newcomb is Senior Vice President of Marketing and Client Services for Coldwell Banker Resort Realty.

Coldwell Banker Resort Realty has proudly represented Sussex County sellers, buyers, landlords, tenants and investors since 1978. We are Sussex County’s locally owned and operated Coldwell Banker firm. Proud to have been consistently recognized as the No. 1 Coldwell Banker franchise office for the state of Delaware, our locations in Rehoboth, Lewes, Seaford and Milford are uniquely positioned to serve all our clients’ needs throughout Sussex County. With the philosophy that “customer service is not a department; it’s an attitude,” we have achieved client survey results revealing 99.5 percent of respondents would “recommend and/ or use the services of Coldwell Banker Resort Realty again.” Coldwell Banker Resort Realty has grown to over 120 agents. Our knowledgeable and hardworking agents are supported with the best products and technology in the real estate industry. Agents go through extensive training to become recognized as specialists in their field. Many agents are Certified Residential Specialists, Accredited Buyers Representatives, Seniors Real Estate Specialists, Short Sale and Foreclosure Specialists and Certified Commercial Investment Managers.  Coldwell Banker University, a training program exclusively offered to Coldwell Banker agents, has been ranked No. 8 of all training programs across all industries by the 2014 Training Magazine Top 125. This is the third consecutive year in the top ten. Since 1906, the Coldwell Banker organization has been a premier provider of full service residential and commercial real estate. Coldwell 23

Business Report | March 2014


HOME swEEt HOME

Decorate the outside of your home at Stockley By Carol Kinsley

Stockley Materials in Georgetown and Lewes provides high quality decorative stones, pavers, mulch and other landscaping materials, as well as a means of disposing of yard waste in an environmentally friendly manner. Decorative stone is available in sizes from pea gravel to rip rap, in addition to topsoil and sand. Stockley can deliver stone to your job site and, better yet, can spread it for you in a uniform layer with a truck called a “stone slinger.” This is particularly helpful for placing stone and sand in crawl spaces and basement slabs. Stockley is a retailer for Cambridge and New Holland paver brands and provides pavers in all shapes and sizes as well as stone dust and other contractor supplies. One popular new item in the paver industry is the backyard kitchen. Materials for kitchen kits come on pallets with everything required to put together your own kitchen with no cutting. Packages can include not only the pavers and countertop but grill, refrigerator, and cabinets. Mulch is available for landscaping in natural hardwood or color-enhanced. Mulch adds nutrients to the soil, retains moisture, helps control weeds and slow topsoil erosion and protects plant roots. Compost is also available. For rates, quantity and delivery of any of these materials, contact Stockley Materials at 856-7601. Providing these materials and services to homeowners as well as contractors was the brainchild of Ken Adams, grandson of Melvin L. Joseph. In 1940, Joseph began the construction company which still bears his name with one dump truck and one shovel. The company grew to provide site work, land clearing, equipment rental, utilities and fill dirt and aggregate. Joseph’s major projects include paving most of the roads in Sussex County, the Summit Airport expansion, reconstruction of Delaware beaches after the storm of 1962, and design and construction of Dover Downs International Speedway. The Melvin L. Joseph Sand and Gravel Co., founded in 1990, is the primary supplier of sand and gravel to Delmarva’s concrete and asphalt industry. Adams explained that Stockley Materials, founded in 2005, was a natural expansion from recycling done in connection with Melvin Joseph’s site work. “We had all these trees we were grinding, and we decided to expand this. We’d never done much in the homeowner market, so we thought we’d try it and see how we fare.” The others who comprise the “we” are Adams’ wife, Tracy, and his mother, Joe Ann Adams, Melvin Joseph’s oldest daughter. “So we started with recycling — taking in debris, yard waste and clippings. Then we added mulch, then stone, then a year later, pavers. We don’t do installations, but we have a preferred contractor list for pavers. We also work with landscapers.” In December, Stockley Materials puts a dumpster out front where Christmas trees can be recycled for free. Other yard waste materials can be dropped off for a fee, but clients should be warned that bags are not accepted. “You’ve 24

Business Report | March 2014

got to shake them out,” Adams said. Stockley does not accept lumber, plywood, pallets or poultry manure. Stumps, logs, trees, brush and grass clippings are accepted, among a list of other things. Clean concrete debris, with minimal rebar, is accepted but must be kept separate from yard waste. If you have a big pile of yard waste, or you’re planning a big clean-up, Stockley Materials can bring a roll-off dumpster for you to fill and will retrieve it later.

Stockely Materials in Georgetown is on Rt. 113 between Rt. 9 and Rt. 20 at 25136 DuPont Blvd., across from Melvin Joseph Construction. The yard in Lewes, which opened last year, is on the corner of Rt. 9 and Nassau Commons Boulevard, right under the winery sign. For more information, visit www.stockleymaterials.com or call 856-7601. Hours are Monday through Friday, 7 a.m. to 5 p.m. Call for Saturday hours.

TOP SOIL PEA GRAVEL MULCH DECORATIVE STONE PAVERS FIRE PITS OUTDOOR KITCHENS MAILBOXES Delaware Nursery & Landscape Association

Your Official Yard Waste Drop Off Site!

Stockley MaterialS 25136 Dupont Hwy., Rt. 113, South of Georgetown 302

856-7601

OPEN Mon-Fri 7am-5pm; Call for Saturday Hrs.

17630 Nassau Commons Blvd., Lewes, DE 19958 302

644-7602

stockleymaterials.com


Difference between a realtor and real estate agent

A “real estate agent” is defined as a person who is licensed by the state to represent the buyer or seller in a real estate transaction. It’s a general term that covers any real estate practitioner who holds a current real estate license. The term “realtor” refers exclusively to real estate professionals who are active members of a local, state and National Association of Realtors, the largest real estate trade organization in the United States with 1.2 million members. In lower Delaware, look for the Sussex County Association of Realtors based in Georgetown. SCAOR Executive Vice President Ruth Briggs King explained that the association itself does not sell property but provides education and an avenue for complaints about ethical issues and also advocates for personal property rights, on such issues as septic regulations. “We have scheduled 80 continuing education courses between January and May,” King said. Why should a consumer care about a title? In a word: accountability. All realtors must adhere to a strict code of ethics designed to protect the interests of consumers and generally elevate the standards of the industry. While all real estate professionals must adhere to applicable laws, realtors voluntarily agree to hold themselves to a higher standard. Why should you work with a realtor? For the same reasons that you might seek a professional attorney to draft a will or work with a licensed financial planner to protect your investments. Sure, you could always attempt to do those things on your own, but working with a licensed expert who must uphold professional standards provides a sense of security. “Every transaction is a little different,” King said. “It’s good to have an ethical professional with knowledge and experience to help you through it.” She added, “We like to help people through the process. Home ownership remains the American dream. Buying a home is the biggest investment most people make. You need a relationship with someone who can help you through it. What does a realtor do if you’re selling your home? • Helps you set a selling price based on a Comparative Market Analysis that compares your home to other similar homes in your area that have sold recently. • Promotes the sale of your house by listing your home in the Multiple Listing Service and advertising. • Fields inquiries about your property to weed out unqualified buyers. • Steers you around potential problems by ensuring your compliance with applicable laws and contract terms, including disclosures and inspections. • Negotiates on your behalf to obtain the best possible price and the most favorable terms for your property. What can you count on your realtor to do if you are buying a home? • Help you prequalify for a home, so you will know up front what homes you can and can’t afford, and prepare you for what banks and mortgage lenders will require. • Show you a variety of homes that meet your criteria, including homes listed with other agents or other companies.

• Inform you honestly of any drawbacks or potential trouble spots in any properties. • Provide you with a CMA for any home you are interested in, so you will be able to see what other similar homes in the area have sold for recently. • Work diligently on your behalf to help you negotiate the best price and the best terms for your situation. • Assist you with your preparations for closing, including scheduling inspections and working with your lender.

“Now is a great time to buy because interest rates are still favorable and there are several properties still out there to choose from.” With increased sales, however, inventory is decreasing, she warned, which could change the situation to a seller’s market. “There are programs people can take advantage of, and bankers are lending.” For the knowledge, resources, experience and professionalism you need to get the best service available when buying or selling a home, look for a realtor.

Rest assured, REALTORS® will always protect home ownership. Your home is your castle, and sometimes you need help defending it. For over one hundred years, the National Association of REALTORS® has stood up for homeowners and protected home ownership. Because home ownership matters–to our families, our communities and our country.

HouseLogic.com ©2013 REALTORS® are members of the National Association of REALTORS®

Sussex County Association of REALTORS® Georgetown, DE 302-855-2300 www.scaor.com

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Business Report | March 2014


HOME swEEt HOME

Draperies Etc., Inc. For more than four decades, Draperies Etc. Inc. has been fabricating fine custom window treatments in Delaware. From a 6,000-square-foot facility near Marshall Street in Milford, a team of 15 employees fabricates draperies and a wide variety of custom-made window coverings and more — cubicle curtains, cornices, valances, Roman shades, swags and jabots and new ideas that haven’t been named yet. Draperies Etc. was founded in 1969 by John P. Lonergan, after he had worked 24 years in the drapery business in New York. It began as a family operation, concentrating on just draperies. As the business grew, there were requests for additional aspects of residential decorating, hence the “Etc.” in the name. A decorator was hired and a showroom added. Wall coverings, shades and vertical blinds were added to the product line. Now a full service provider of window treatments, Draperies Etc. is also considered a “workroom to the trade,” explained Kevin Lonergan, son of the founder, who took over operation of the business in 1981. “We make draperies for other people who sell draperies as well as for ourselves. Designers or decorators all over the country sell a job, buy the fabric and send it to us. We manufacture the draperies and send the products back to them.” Myra VanVorst is the decorator on staff, who will welcome visitors to the fully stocked showroom or come to your home or office to discuss your needs. Typically she brings

samples, presents ideas and helps the customer pick fabrics. Once the products are ready, staff can provide installation to complete the process. Draperies Etc. can provide draperies, blinds, shades, interior shutters and top treatments for one room or an entire facility. A large selection of fabrics and wallpaper is on

hand, and the company is a Hunter Douglas Priority Dealer. Quotations are free. To learn more about the company and what it has to offer, call 302422-7323, or arrange an appointment to see the showroom at 723 McColley St. in Milford. See photos at www.draperiesetcincde.com or visit www.draperiesetcinc.com.

Draperies Etc., Inc.

TREAT YOUR WINDOWS TO A NEW POINT OF VIEW

Custom Draperies • Custom Window Treatments Bedspreads • Wallpaper • Blinds • Shades

Service Today recognized

Service Today Inc. has earned the Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013. “Only about 5 percent of the companies Service Today Inc. competes with in the Seaford market area are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.” Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines. 26

Business Report | March 2014

With over 40 years serving in the Milford area, our experience in providing custom window treatments and design can help you showcase your home, office or restaurant. The look you want is only a phone call away.

Call Today for Your Free Shop-At-Home Service and Free Estimate!

302-422-7323

We are a Hunter Douglass Priority Dealer plus we carry other name brands. Our experienced staff also provides professional installation.

Draperies Etc., Inc.: A Cornerstone in the United States Textile Industry for Over 4 Decades.


Two area accounting firms merge

Lank, Johnson & Tull, CPAs of Seaford and Milford and Messick, Ruff & Company of Seaford have announced that they have joined together. The two accounting firms officially merged on Feb. 1, and will retain all of Messick, Ruff & Company’s personnel. Lank, Johnson & Tull has been operating continuously since 1975 and has recently experienced significant growth, largely in part due to the personal and professional successes of its loyal clientele. “Messick, Ruff & Company shares the same values that we do. This merger is a perfect match as both firms aren’t just located in the same town, but also offer services to very similar types of clients,” said Robert Lank Sr., senior partner. The combined firm will operate as Lank, Johnson & Tull, CPAs. Lank, Johnson & Tull, CPAs in Seaford also announces three new hires. Brandon Tull, staff auditor, is a graduate of the University of Delaware and a former radio personality. Aubrey Edwards, also a staff auditor, graduated from Wesley College and has five years experience in the tax accounting field. Rebecca Hilberg, the firm’s new receptionist, graduated from Delaware Tech and plans to continue her education in the field of accounting. For more information about the company, visit the website www.ljtcpa.com, or call 629-9543.

Fundraiser at Southern States

Southern States is supporting the National FFA Organization by selling FFA emblems for $1 through March 24. People who buy an emblem can sign their names on it or the name of a child they care about. The emblems will then be displayed in the store. Proceeds are split between the local FFA chapter, the state FFA association and the National FFA Foundation. To buy a paper emblem, visit a participating Southern States Cooperative store.

hOlT fURNIshINGs RIBBON CUTTING - The Greater Millsboro Chamber of Commerce recently held a ribbon cutting for Holt Furnishings, located at 28632 DuPont Blvd. Unit 10, Millsboro. Front row left to right: Cyn Carroll, Enid Stein, Cory Carlson, Shane Phillips, David Harkins, Connor Harkins, Audrey Harkins, Janice Fox, Helena Bravo, Kathie Robinette; back row left to right: James Jarman, Cornelius Dixon, James Purnell, Kevin Hitchens and Pierre Bagwell.

213 Willow Ave. Camden, Del.

302-697-0664 Commercial Renovations Additions Decks &Sunrooms Finished Basements Replacement Windows & Doors

Your onlY stop for every renovation project. www.qualitysunroomsofde.com 27

Business Report | March 2014


Steven Rose, a ‘CEO to know’

Becker’s Hospital Review has named Steven Rose, president and CEO of Nanticoke Health Services in Seaford, to its inaugural list of 50 Rural Hospital CEOs to Know. Rose served as the chairman of the Delaware Hospital Association and currently serves on the board of directors. He is a member of the American Hospital Association Regional Policy Board and was recently named to the American Hospital Association Board of Trustees, the first to be named from Delaware. He also chaired the Southern Delaware Chapter of the American Heart and Stroke Association Board and was appointed by Gov. Jack Markell to the Governor’s Hispanic Commission.  Rose was recently appointed to the State of Delaware’s Commission on Early Education. He is a current member of the American College of Healthcare Executives and is active in Rotary.  Rose credits his board of directors and the commitment of the entire Nanticoke team for the success that Nanticoke has experienced over the past several years. “It’s through the hard work of everyone working toward the same goal that Nanticoke is the outstanding organization it is today,” he said.

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MORRIS RECEIVES ACHIEVEMENT AWARD - Linda Morris, business office director for Nanticoke Memorial Hospital in Seaford, was presented with the Dale Carnegie Course “Highest Award for Achievement” during a recent ceremony. Linda was selected to receive this honor by a secret vote of her fellow program participants during the final session. Robert Johnston, president of the Delaware Leadership Academy Inc., was the instructor for the program and believes Linda was chosen for this award because of her “selfless dedication to her employees, her department and her organization.” For more information about the Dale Carnegie Course, contact Johnston at 302-368-7292, Robert.johnston@dalecarnegie.com or www.delaware.dalecarnegie.com. Pictured from left: Robert Johnston, president of the Delaware Leadership Academy Inc., Penny Short, Nanticoke COO and chief nursing officer, Denise Jester, Nanticoke CFO, Linda Morris, Nanticoke Business Office director, and Steve Rose, RN, MN, Nanticoke president and CEO.


142 East Market Street, PO Box 751 Georgetown, DE 19947-0751

Attorneys at Law John A. Sergovic, Jr. Shannon Carmean Burton David J. Weidman

Leslie Case DiPietro Seth L. Thompson Elizabeth L. Souceck

Real Estate / Civil Litagation / Family Law / Wills & Estates / Probate / Guardianships Construction Litigation / Land Use Regulation / Zoning / Business Law & Formation Commercial & Residential / Landlord/Tenant

Vol. 17 no. 6

P 302-855-1260 | F 302-855-1270 | www.scdelaw.com

Publisher

Bryant Richardson COMPOsiTiON

Elaine Schneider Tina Reaser Karen Cherrix

Mon.-Sat. 9 am - 9 pm • Sunday 10 am - 5 pm

VP OF MArKeTiNG

Chris Redman

Middletown Crossing Rehoboth, DE Milford, DE Smyrna, DE

302-376-1616 302-226-2300 302-424-8373 302-653-1515

Seaford, DE

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Business Report | March 2014


BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 BUSINESS ORGANIZATION Better Business Bureau of Delaware Christine Sauers 302-221-5255 302-221-5265 fax www.delaware.bbb.org info@delaware.bbb.org 60 Reads Way New Castle, DE 19720 CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce David Martin 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944 Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 229 E. Market St., PO Box 1 Georgetown, DE 19947 30

Business Report | March 2014

Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968 Rehoboth Beach - Dewey Beach Chamber of Commerce & Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Lynn Brocato 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973 EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax

www.dtcc.edu/owens/ccp cmoody@dtcc.edu Jason Technology Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-684-5201 302-684-5204 fax www.envirotechecinc.com info@envirotechecinc.com 26412 Broadkill Road Milton, DE 19968 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 County Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del One Federal Credit Union 9 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax

www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Jane E. Dean 302-674-5007 302-229-3633 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960 Health Bayhealth Kent General Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe Medical Center Kelly Griffin 302-645-3220 302-644-9032 fax www.beebemed.org kgriffin@bbmc.org 424 Savannah Rd. Lewes, DE 19958 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax


www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973

tions.com 9 East Loockerman Street, Suite 201 Dover, DE 19901

INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973

JEWELERS Holland Jewelers 302-947-1200 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com

IFS Benefits Patrick Fitzgerald Ryan Dunn Bob Sonchen 302-645-2356 302-645-5723 fax www.ifs-benefits.com 17527 Nassau Commons Blvd Suite 208 Lewes DE 19958 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971

INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 INVESTIGATIVE & COLLECTION SERVICES Mohr Investigative Services, Inc. James W. Mohrmann 866-370-1004 www.mohrinvestigations.com jmohrmann@mohrinvestiga-

LEGAL Sergovic, Carmean & Weidman, P.A attorneys at law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947 Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904

YOUR BUSINESS Include your business in this directory. Rates are low and the potential to reach thousands of business minded customers is great. Contact credman@ mspublications. com

PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE Callaway, Farnell and Moore, Inc. 302-629-4514 302-628-8500 800-966-4514 www.cfmnet.com admin@cfmnet.com 500 W. Stein Hwy. 22128 Sussex Hwy. Seaford, DE 19973

Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971

Coming in April

Agriculture

A mAjor economic force in central and southern Delaware and because it is important to the Delaware economy, itÕ s important to us. The APriL Business rePorT will explore DelawareÕ s agricultural community and present readers with an informative resource to one of DelawareÕ s most important sources of revenue. Contact Chris Redman

302.262.9137

email credman@mspublications.com 31

Business Report | March 2014


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