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JAN/FEB 2012

January Membership Meeting And Board Installation January 19, 2012

Celebrating TAA’s Peak Performers Triumph Achievement Awards February 23, 2012

TAA Leadership 2011 and 2012 Board Members

Back in the Triangle Apartment All Stars March 23, 2012

Evictions Aren’t Simple or Easy.

That’s Why We Do Them. It’s a brave new world out there. North Carolina’s aggressive debt collection laws, which recently spawned a class action, can catch landlords and property managers off-guard. The lesson: lawsuits aren’t really simple or risk-free. Fill-in-the-blank evictions are no exception. Mistakes can cost you. In this brave new world, you need a friend. An ally. Someone to watch your back.

That’s what we do. • Our attorneys take the time to get to know your eviction case before it is ever filed. • Your leases and supporting documents are carefully reviewed before we draft your eviction so we can identify potential issues with your case and advise you about them. • Before, during, and after your eviction case, we’re there to provide you individual attention and answer the what-if’s, the how-to’s, and to fight for you every step of the way. Isn’t that why you hire an attorney in the first place? • We also file your evictions on your schedule. Our evictions are drafted and filed on a rolling, work-as-we-go basis, with no cut off dates. • The best part: We provide this level of individual service to you at reasonable flat rates. Try filing evictions our way. Call Will Brownlee (919-863-6151 direct) or any of our attorneys to find out how our firm can help you with your evictions in the future. We will be honored to serve you.

Brownlee Law Firm, pllc Raleigh:

Serving North Carolina Landlords

4020 WestChase Boulevard, Suite 530 Raleigh, NC 27607 Telephone: (919) 863-4305 Facsimile: (919) 863-4315


6135 Park South Drive, Suite 510 Charlotte, NC 28210 Telephone: (704) 247-4998 Facsimile: (888) 267-7689

Triangle Apartment Association OFFICERS Latoya Patterson, CAPS, CAM, HCCP President Gingko Residential Raleigh

Danny Young Secretary Prosource Fitness Raleigh

Cliff Webster, Jr. Vice President Kettler Raleigh

Ken Sherman Immediate Past President Camden Morrisville

Bob Metzger, CAM Treasurer Northwood Ravin Durham

Triangle Apartment Association 7920 ACC Blvd, Suite 220 Raleigh, NC 27617 919.782.1165 • 919.782.1169 FAX

TAA Office Hours Monday through Friday, 8:30am-5:00pm. Affiliated with:

DIRECTORS Shanlyn Addison, CAPS, CAM Riverstone Residential Director 2012-2013 Raleigh

Walter V. Morgan HD Supply Director 2011 Morrisville

Bunny Blake, CPM, CAPS, CAM PRG Real Estate Director 2012-2013 Raleigh

Amanda Nicklow Martinez, CAM Fairfield Residential Director 2011 Raleigh

Courtney Duffy Coyle Villas at Centerview Director 2012-2013 Raleigh

Barbara O’Steen Kettler Director 2011 McLean, VA

Elizabeth Godwin, CAS AFR Furniture Rental Director 2012-2013 Raleigh

Chad Price, CPM, CAS Cary Reconstruction Director 2012-2013 Apex

Sharon Hatfield Greystar Director 2012-2013 Durham

Julie Spencer Greystar Director 2012-2013 Durham

Katie Kosnar Colonial Properties Trust Director 2011 Raleigh

TAA STAFF MEMBERS Josie H. Eatmon Executive Director

Vicki Franciosi Events & Meetings Director

Suzanne Pratt Education Director

Valli Gibson Members Services Coordinator

CherylAnn Houseman Government Affairs Director

Ellen Gioielli Finance Manager

Apartment Association of NC

6060 Piedmont Row Drive South, Suite 575 Charlotte, NC 28287 704.334.9511 • 704.333.4221 FAX

National Apartment Association 4300 Wilson Boulevard, Suite 400 Arlington, VA 22203 703.518.6141 • 703.248.9440 FAX

TAA Mission Statement The Triangle Apartment Association is committed to serving the rental housing industry by providing education for professional development, protecting the interests of rental housing providers through legislative advocacy, fostering business partnerships, and participating in the betterment of the Triangle and surrounding communities.

This issue of the Apartmentor is designed and published by Moonstone Studio, LLC, proud members of the Triangle Apartment Association. the ApartMentor | January/February


President’s Pen It’s a New Year for Membership, Education and Event Opportunities This past year was truly a reflection of growth and triumph for the Triangle Apartment Association. As President, I am excited about the wealth of opportunities TAA has to offer since relocating to the new space. The 2012 year will definitely provide the ability for you as members to actively engage in promoting and increasing membership participation. I would like to encourage and challenge each of you to assist in recruiting non-members to join TAA throughout the year. Keep in mind, there are various committees available for you to become involved in to showcase your passion, skills, and talents. The committees include: Education, IROC, Membership, Product & Services, Public Relations & Community Outreach, and Special Events—So let your zeal shine through! Please refer to TAA’s website for more details involving each committee. Additionally, the convenience and location of the new TAA office space is unsurpassed and offers members access to the resource library, business center, and conference room. As a member, feel free to drop by to enjoy the comforts of an open work space or feel free to stop by and check your email. The location can also accommodate space for your next corporate meeting or event.

We are thrilled about the upcoming educational and event opportunities that are slated to take place during the 1st and 2nd quarter of 2012. Earn your CAPS designation in just 4 weeks from January 19th to 21st & February 9th to 10th. CAM will be offered February/March 2012—this is a one time event so be sure to register! Calling all service team members! Don’t forget to register for the upcoming Appliances—Troubleshooting & Preventive Maintenance Seminar, slated for January 31st. Become a part of a night filled with recognizing the industry’s top professionals and leading properties within the Triangle market. The 2011 Triumph Achievement Awards will take place on February 23rd and will showcase those which have diligently exemplified dedication and hard work. This event will be sure to sell out so register in advance! We look forward to seeing each of you at the upcoming January 19th dinner meeting in addition to future events and meetings throughout the year. Let’s make 2012 the year to actively participate and recruit non-members.

Latoya T. Patterson. CAPS, CAM, HCCP President Gingko Residential Durham


the ApartMentor | January/February

TAA Open House |

TAA Hosts Holiday Open House and Celebrates New Education Center & Offices

Everyone was in the holiday spirit on De-

cember 9th as more than 150 members and guests attended TAA’s Open House and celebration of its new office space and education center. Floating through from 12-5pm, members received a tour of the education center, the large and small conference rooms, resource library and business center, staff offices, and expansion space. A slideshow in the education center highlighted the journey from the acquisition through the construction. Slideshows in the reception area and large conference room showed photos of the many apartment communities that comprise the association, and 2011 in review, respectively. With appetizers and refreshments throughout members received treats all along the way, ending with a parting “Thank You” gift of a new TAA mug filled with holiday goodies. _A brief ceremony was held at 1pm where 2011 President Ken Sherman (Camden) spoke of the 2-year timeline, and the process of purchasing the space. He also took this opportunity to thank the 2011 Board, and the many partners that helped TAA reach this pinnacle in its history.

TAA Board Member Vicki Franciosi to join the TAA Staff Team T_ AA is pleased to announce that Vicki Franciosi joined the TAA staff team with the start of the New Year. Vicki’s scope of responsibilities will include: coordination and management of the association’s meetings and special events; serving as editor of the ApartMentor magazine, managing the website and social media outlets; and serving as facilities manager, overseeing the leasing of the association’s expansion space and rentals of the training center, large and small conference rooms. Vicki has been an active member of the TAA since 2006. She has served on the Special Events Committee for six years and served as the Co-Chair in 2010. She also Co-Chaired TAA’s Trade Show in 2008 and 2009. In January of 2011, Vicki was elected to the Triangle Apartment Association Board of Directors for 2011 and 2012. Vicki graduated from West Virginia University with a B.A. in Psychology and then went on to George Mason University where she earned her M.Ed. in Counseling and Development, Higher Education specialization. She began her professional career at Boston College where she worked as a Residence Hall Director for 3 years. Vicki then moved into property management where she worked at Oakwood Worldwide for 7 years. In 2004, Vicki moved to North Carolina and began working for Equity Residential where she remained for 6 years until they exited the North Carolina market. In February of 2010, Vicki went to work for TradeMark Residential. Vicki and her baby (dog, Cameron) reside in Cary. Vicki has long been an ambassador on the volunteer side for TAA. We welcome her to the association management side of the TAA team!

Apartment All-Stars The innovative and motivating r day, March 23rd for a semina Apartment All Stars are back Fri N you simply can’t miss. with ALL NEW INFORMATIO ir “diamond” Sales, The All Stars will be sharing the ement ideas Service, Marketing and Manag year ever. Join us as the to help make 2012 your best their 10th year in action. Apartment All Stars celebrate tin (everlasting and flexible) d an s nd mo dia es tat dic ion Tradit are going to give for tenth anniversaries, and we FLEXIBLE enough you just that! DIAMOND ideas unity, to suit your apartment comm residents and your budget!

Kate Good

Toni Blake

Pete Regules




Where can you find... • Updates on apartment Bills active in the N.C. General Assembly? • Recent changes in N.C. law affecting apartments? • Dozens of articles about apartment regulations? • Apartment industry bulletins/alerts? • AANC’s Political Action Committee?


AANC: We’re always online for you!

Getting To Know You

Get To Know Your Board Members OFFICERS

Latoya T. Patterson, CAPS, CAM, HCCP (President) is a regional property manager with Ginkgo Residential in Durham. She has been affiliated with property management for 13 years and holds a NC Real Estate Brokers License, the NAAEI Certified Apartment Portfolio Supervisor (CAPS), and Certified Apartment Manager (CAM) designations, and the Housing Credit Certified Professional (HCCP) designation. She is a proud graduate of North Carolina Central University and holds a Bachelors of Business Administration degree. Latoya is a member of the Public Relations and Outreach Committee, Finance Committee, and the Triumph Achievement Awards Judging and Criteria Task Force. Cliff Webster, Jr. (Vice President) is a regional property manager with Kettler Management, based out of McLean, VA, and has been affiliated with the apartment industry for 9 years. Cliff is a graduate of East Carolina University (ECU) where he earned his BSBA in Marketing and MBA in Management. He also served as a member of the ECU Board of Trustees. With TAA, Cliff has served as the TAA PAC (Political Action Committee) Chair, two years as co-chair of the Government Affairs Committee, the Finance Committee, and on the Office Options Task Force. Additionally Cliff represents TAA on the AANC PAC Board of Trustees. Bob Metzger, CAM (Treasurer) is a director of property management with Northwood Ravin (formerly Crosland) in Durham, and has worked in the apartment industry and been a member of TAA for nine years. Bob is a graduate of Bloomsburg University of Pennsylvania earning his BSBA in Management. He also has earned the NAAEI Certified Apartment Manager (CAM) designation. Bob has served on the Government Affairs Committee; and most recently the AptXchange Task Force and Nominating Committee.

Danny Young (Secretary) is a commercial accounts manager with Prosource Fitness Equipment in Raleigh. Danny has been with Prosource and an active member with TAA for five years. Danny has served on the Special Events Committee and just completed a two-year term as co-chair of the Products and Services Committee. Ken Sherman (Immediate Past President) is a district manager with Camden Properties in Raleigh. He has served in the apartment industry for 26 years and previously worked with Oakwood Worldwide as a regional manager. At TAA Ken has served on the Membership, Finance, Bylaws and Policies and Procedures, Office Options Task Force, and Nominating Committees. On the national level, Ken currently serves on the National Apartment Association Education Institute’s (NAAEI) Communications Committee.


Shanlyn Addison, Shanlyn Addison, CAPS, CAM, is a senior property manager with Riverstone Residential Group in Raleigh. She has been affiliated with property management and TAA for 24 years and holds a NC Real Estate Brokers License, the NAAEI Certified Apartment Portfolio Supervisor (CAPS), and Certified Apartment Manager (CAM) designations, Shanlyn has served on the Awards Banquet Task Force and served two years as a judge for the Leasing Consultant and Manager of the Year awards. Bunny Blake, CPM, CAPS, CAM, is regional director with PRG Real Estate in Raleigh. In the apartment industry for 13 years, Bunny is a Certified Property Manager (CPM) through IREM; has earned the Certified Apartment Portfolio Supervisor (CAPS), and Certified Apartment Manager (CAM) designations through NAAEI; and holds a NC Real Estate Brokers License. Courtney Duffy Coyle, is the property manager at Villas at Centerview in Raleigh, and has been affiliated with the apartment industry for 8 years and TAA for six. She served most recently as a TAA Director in 2009-2010; took a year off and is back for more! She also served a 2-year term as co-chair of the PR & Community Outreach Committee and team leader for four years of TAA’s Susan G. Komen Race for the Cure efforts. Elizabeth Godwin, CAS, is an account executive with AFR Furniture Rental in Raleigh. She has worked in the apartment industry and been active with TAA for eight years. Elizabeth has earned NAAEI’s Certified Apartment Supplier designation. She began her career onsite with Fairfield Residential, before moving to the vendor side with AFR Furniture Rental in 2007. Elizabeth has served on the PR Committee for five years and this will make her 3rd year serving as co-chair. In 2011, Elizabeth served on the Triangle Relocation Council on the Supplier Membership Committee. Sharon Hatfield is a director of real estate for Greystar in Durham. She has been affiliated with the apartment industry for 14 years and TAA for four years. Sharon actually began her career at a lease-up property in Durham in 1998 near Duke University and eventually rose to the level of regional property manager. With TAA, Sharon was active in the late 90’s and early 2000’s before relocating out of state. Prior to joining Greystar, Sharon was the Vice President of National Marketing and Communications with Archstone. She recently returned to the Triangle market and currently serves on the PR & Community Outreach Committee. Sharon holds the NC Real Estate License. She is involved with the Center for Creative Leadership and volunteers with Junior Achievement. Katie Kosnar is a regional vice president with Colonial Properties Trust in Raleigh. She started in the apartment industry 8 years ago as leasing specialist for a Cornerstone community in Savannah, GA. There she served as co-chair of the education committee and on the Board for the Savannah Apartment Association in 2007. Katie moved to Raleigh in 2009 and became active in the TAA in 2010.

Walter V. Morgan is a national account manager with HD Supply Facilities Maintenance in Morrisville, NC, and has been in the apartment industry and a member of TAA for seven years. Walt has served on the Special Events Committee for two years and participates annually in AANC Legislative Days. Amanda Nicklow Martinez (CAM) is a property manager with Fairfield Residential, and has been in the property management field for 14 years. Amanda has earned her NAAEI Certified Apartment Manager (CAM) designation, and is a Notary Public. She has been an active member of the association for the past ten years working on the Trade Show Task Force, Public Relations & Community Outreach Committee and the Education Committee, where she served for 3 years as co-chair. Amanda currently serves on the Membership Committee. Barbara O’Steen is vice president of operations for Kettler Management and has been affiliated with the apartment industry for 22 years and with TAA for 4 years. Barbara began her career in Richmond, VA working for Insignia and Archstone, then worked in the Northern Virginia market for eight years with Summit Properties, Trammell Crow Residential and the Van Metre Companies. She most recently worked with Greystar in the Carolinas. Barbara specializes in new construction and development and is leading Kettler’s expansion into the Carolinas. Kettler will open one Lease-up in 2012 and two more in 2013. Chad Price, CPM, CAS, is the general manager for Cary Reconstruction’s operations in North and South Carolina, and has been in the apartment industry for 10 years and a member of TAA for four. Chad is a Certified Property Manager (CPM) through IREM and holds a NC Real Estate Brokers License, and Sales License. He also earned the Certified Apartment Supplier (CAS) designation through NAAEI. With TAA, Chad has served on the Special Events and Government Affairs Committees. He also has served on many Board of Directors over the years including BOMA from 2008-09, IFMA and TAHMA in 2009, and NCPWA in 2010. Julie Spencer is a regional property manager with Greystar, and has been involved in the apartment industry for nearly sixteen years. She has served in a variety of roles including marketing, operations, land acquisitions and development. Prior to joining Greystar, Julie worked with HHHunt as their Business Development Analyst and devised strategies to grow the company’s apartment and senior living portfolios through ground up development in key markets from Baltimore to Savannah. Julie has worked on TAA’s Legislative, Public Relations and Membership Recruitment Committees over the years, and served as a Director from 2004-2006. Most recently, Julie served as moderator and presenter for the 2011 Economic Forum. She views her second term on the Board as “a way to give back to an industry and professional business community that has taught her so much over the years.”

Government Affairs LOCAL NEWS City of Raleigh Strategizes the Recovery of Rental Registration Fees ALERT: Councilor Thomas Crowder has been tasked by Former Mayor Charles Meeker to strategize lawful ways to recoup the more than $750,000.00 lost in the City coffers due to the enactment of Senate Bill 683. The TAA Government Affairs Committee asks that all Raleigh owner/operators vigilantly monitor any possible new developments and when a new program or fee is in the pipeline, please help us help you by attending City Council meetings, contacting councilors as well as notifying your residents of the consequences of new onerous programs and fees.

Duke Energy/Progress Energy: Merger Status and Other Apartment Industry Areas of Interest The proposed merger between Duke Energy and Progress Energy will undergo an overhaul to assure federal regulators that the two power companies won’t manipulate electricity prices in North Carolina. Both companies have vowed to act swiftly to make their merger agreement acceptable to the Federal Energy Regulatory Commission. Progress spokesman Mike Hughes said that executives are confident they can appease the concerns of the regulators. The commission gave the utilities until December to remedy numerous worries that their proposed merger raises about market power concentration and monopoly control. Charlotte-based Duke and Raleigh-based Progress had expected to finalize their merger this year and are hoping to limit costly delays that now are likely to put their $26 billion deal behind schedule. But changes will alter the economics of the merger, which recently went through three days of public hearings before the N.C. Utilities Commission. The state commission will probably have to review the deal again—and possibly hold another round of public hearings—once the federal 8

the ApartMentor | January/February

commission approves a definitive merger proposal to consider. State regulators are charged with determining if the merger’s benefits outweigh the costs and risks in North Carolina. “It may very well be that we’d have to reopen the proceedings that we have just concluded, or at the very least receive new information to make an appropriate decision,” said Edward Finley Jr., chairman of the state commission. “It’s a different context than it was before. There’s no question about it.”

September 30 Meeting Between AANC & Energy Leaders An AANC team consisting of Blue Ridge’s Mindy McCorkle, Drucker & Falk’s Lisa Price, AANC Legislative Counsel Colleen Kochanek, Ginkgo Residential’s Scott Wilkerson, AUM Executive Vice President and General Counsel Jeff Peterson, and AANC’s Executive Director Ken Szymanski met with leaders of Progress Energy, Duke Energy, and the NCUC Public Staff to discuss Apartment Association energy-related interests and concerns, including: • Benchmarking & Energy-Efficiency: obtaining Utility Consumption Data for Apartment Communities, Buildings, and Dwellings to Better Document to Consumers the Before-and-After Effects of Energy Efficiency Improvements. • Incentives & Energy-Efficiency: a number of PUC’s around the country encourage their utilities to incent apartment owners to make energy-efficiency improvements that will result in lowered energy consumption for apartment residents. While there are numerous approaches to pay for this, one common approach is a small surcharge on every customer’s (customers of all account types) monthly bill. • Proposed 17% Rate Hike: this is a matter of concern to not only apartment residents, but to apartment owners, as well. Apartment consumers can reasonably be expected to pay up to 30% of their income for housing and utilities. • Transitioning Accounts from Owner to Resident to Owner: how can apartment owners and utilities better streamline transitioning accounts and hold residents more accountable when they are slow to

establish their own utility accounts or when they disconnect their utility services early?

NEW TAA MEMBER BENEFIT TAA is pleased to announce in collaboration with the Brownlee Law Firm, PLLC the Bed Bug Lease Addendum, a tool to help rental housing providers educate potential residents and aid in the prevention of bed bug infestations. If you own and/or manage rental properties you should establish an Integrated Pest Management Plan for bed bug management with emphasis on awareness and prevention. An Integrated Pest Management (IPM) program is the most effective program for eliminating bed bugs because it utilizes all necessary methods. The addendum should be accompanied with adding bed bug language to your leasing application and rental verification procedures. You must be a member in good standing to access the addendum, application and rental verification language. To access the resources click on this link: or go to click on the Government Affairs tab- click on the Bed Bug Resources Picture at the top right corner of the page—you will need your member log-in to access the information. If you need assistance or have questions please contact or 919.782.1165 x 4.

Project PHOENIX- Carries out final 2011 Workshop On November 9, TAA co-hosted the final 2011 Project PHOENIX Property Management Workshop. Three workshops were held throughout the year with more than 70 Cary apartment professionals participating. Many thanks go out to Tonya Hucks, Brownlee Law Firm, PLLC for her tremendous support of the program and her dedication in educating industry professionals on the AANC lease and the North Carolina eviction process. TAA would also like to thank CRC: The Disaster Response Experts and BELFOR USA Group for sponsoring this very worthy initiative. This initiative brings Cary police and apartment managers together to share information, review crime trends, and develop strategies for

Government Affairs solving problems and reducing the fear female bedbug can infest an entire of crime in and near multifamily housing apartment, a study shows. developments. Team officers will partner Bed bugs inbreed without ill efwith residents and management staff to fects, the researchers said, so even become involved in community affairs a single female bed bug can lead and tailor services to the unique characto a colony of the blood-sucking teristics and needs of the participating insects as a result of rampant properties. incest. Three workshops have been calen Three colonized buildings in dared for 2012. If you are interested North Carolina and New Jersey November 9 Project PHOENIX Property Management in participating in Project PHOENIX or suggested the invasion started would like to be a sponsor, please contact Workshop participants. with only one or two insects. Cheryl at Another study traced 21 infestaor 919.782.1165 x 4. tions from Maine to Florida and found blood at night. Unlike those other bloodmost began in a single room. thirsty parasites, head lice, bedbugs “This tells us it’s absolutely critical to are extremely hard to wipe out once they BED BUG RESEARCH/ detect bed bugs early,” said Coby Schal, infest, and the cost can be very high. RESOURCES an urban entomology professor at North Infestations of any kind—bugs, rats Carolina State University in Raleigh, in a or cockroaches—typically are excluded Dr. Dini Miller presents telephone interview. “The bed bugs were from commercial property insurance polion Bed Bugs introduced once, which suggests the frecies. The cost of eradicating pests was a On December 9, Dr. Dini Miller, Ph.D., maintenance expense, meaning it was not quency of introductions is low. It’s a rare Virginia Tech Entomology Department event.” covered by insurance, up until recently. presented to a group of more than 85 TAA Insurers, like most of us, didn’t want Bed bugs were almost eliminated in members. Dr. Miller focused on bed bug the U.S. 60 years ago by the pesticide to get near the bugs. But increasing basics and must know facts that all apart- pressure from lawmakers to require DDT. International travel probably aided ment industry professionals should be a resurgence in the past 30 years, said coverage, along with high demand from aware of; other topics included identifying hoteliers and property owners to protect Schal, also a study author. The research bed bugs, the history of the bed bug and was presented today at the American themselves from financial loss during an signs of bed bug presence and evidence. Society of Tropical Medicine and Hygiene infestation, has created a new market. The key is to be able to recognize the in Philadelphia. While their bites cause Last month, bed bug insurance coversigns of an infestation early on to deal itchy allergic reactions, they don’t age was offered for the first time by two with bed bugs effectively. This is done spread disease. national brokerage firms, Aon Risk Soluthrough education and cooperation on the tions of Chicago and New York-based Wil- The number of infestations from the parts of both the owner/operator and the lis North America; and also NSM Insurance insects, which feed only on blood, has resident. TAA looks forward to bringing grown as much as 100-fold since 1990, Group of Conshohocken, Pa., an insurer. Dr. Miller back for an encore presentation said Rajeev Vaidyanathan, associate “You’ve got legislators in the state of in April 2012, more details to follow. Bed director of diseases from animals at SRI New York Assembly who are trying to make bug resources can be found by visiting this mandatory that insurance companies do International, which is based in Menlo this,” said John Lafakis, senior vice president Park, California, in a statement. bedbugs-gallery.shtml and also our web(Source: at Willis North America and program mansite at ager for the bed bug recovery insurance. “So we figured, ‘You know what, we’re going to Bedbugs Spawn New Insurance beat everyone to the punch.’” Coverage for Apartment Owners The brokerage firms are leaping into an area that has exploded after years when FHA Violation—Settlement Bed bugs are crawling the sheets in bed bugs were rarely reported, seemingly Agreement hotels, apartment buildings and college a forgotten annoyance from another era. dormitories in surging numbers, which Check with your insurance broker to see if How many times have you driven by has spawned a new enterprise for insurapartment buildings and seen steps leadthey offer bed bug coverage. ance companies. ing up to the front of the building and The tiny, reddish bugs, ranging to about Bed bugs’ Rampant Incest thought “it must be OK, because there 7 millimeters, or the size of Lincoln’s head Colonizes Entire Apartment they are or they would not be there.” on a penny, hide in dark places like vamBuildings, Study Finds Well, today is the day that you may start pires during the day and suck human Like any truly bad roommate, a single the ApartMentor | January/February 9

Industry NEWS

Government Affairs to think differently. Just because you see something does not mean that it complies with code. On September 26, The US Department of Justice announced the following: The Justice Department announced today that the developer and designers of an apartment complex in Washington Township, Mich., have agreed to settle a lawsuit alleging that they violated the Fair Housing Act when they designed and constructed a 200 unit apartment complex with steps to the front door and other barriers that make it inaccessible to persons with disabilities. To read more about the settlement September/11-crt-1258.html indicates that ‘Among other things, the act requires all multifamily housing constructed after March 12, 1991 to have basic accessibility features, including accessible routes without steps to all ground floor units.’ It’s something to remember when designing the next apartment building.

Report: More States, Cities Passing Measures Requiring Use of E-Verify According to the National Conference of State Legislatures (NCSL), legislation mandating the use of the free federal EVerify system has proliferated throughout the states. “We’ve been tracking these bills for the last six years or so, and the intensity is increasing, largely because of federal inaction,” said Ann Morse, NCSL’s program director for the Immigrant Policy Project. In 2011, 10 states have enacted some kind of E-Verify provisions (including California, where Gov. Jerry Brown signed a law prohibiting its use) and eight more already had E-Verify provisions in statute. Most of these laws require public sector employers, not private businesses, to use the system to check the immigration status of new hires. While the program was developed to be voluntary, states such as Utah, Washington and Alabama have passed laws requiring its use. Some of these mandates have punitive measures built in; Arizona’s law requires employers to use E-Verify or have their business license suspended or revoked (the

U.S. Supreme Court upheld the law in a May ruling). All the activity at the local level is frustrating employers, who face an increasingly complex patchwork of laws and regulations when it comes to checking a new hire’s legal status. Businesses operating across state and county lines may be subject to conflicting rules. Supporters of E-Verify view it as a more humane first step in addressing illegal immigration because it targets the employers and not the individuals seeking employment. NCSL expects this to be a very active area of debate in the 2012 state legislative sessions. (NCSL, The Springfield NewsLeader) The willingness of industry leaders to support their association’s government affairs activities is directly related to the long term health of the industry. Associations need its members to embrace its collective voice. Let us know your concerns, give us your ideas, and help us advance TAA government affairs. For more information, please feel free to contact Cheryl at 919.782.1165 x 4 or

TAA-PAC salutes all TAA Members that have made a 2011 contribution to the TAA-PAC! Your contribution will help TAA support political candidates who support the multifamily rental housing industry!

With your support TAA will continue to build and develop relationships with elected officials to advance TAA’s political initiatives! Special Recognition for their strong commitment to the TAA-PAC:

President Club Level $500 + Jorge Baldor Jerry Bynum Daniel Roehl Capitol Club Level $250-$499.00 Kellie Falk-Tillett Alton Smith Cliff Webster, Jr.

Leadership Level $99.00-$249.00: Steve Brady Brenda Brantley Will Brownlee Dena Daniels Patrick Flanigan Vicki Franciosi Gordon Grubb Steele Hall Francisca Heinrich Katie Kosnar Leslie Mathis Bob Metzger Courtney Mills Sandy Mishamandani Meg Pisczek Norm Praet Brandi Robalotto Rebecca Rosario Ken Sherman Paul Yount

Advocate Level $50.00- $98.99: Eric Brady Mark Brady Barb O’Steen Erin Wheelock Membership Level $25.00- $49.99: Frederick Dean, Jr. LouAnn Frye Walt Morgan Latoya Patterson Laura Waddell Danny Young

Political decisions have a direct impact on everyone associated with the apartment industry! Property Owners Employees Associate Partners You feel the brunt of the impactYour income, and even your If your customers are not healthy it is your bottom-line job, could be at stake! or profitable, your sales will be less! and investments that are affected! Make your contribution today by clicking or mail your personal check to: TAA-PAC-3739 National Drive, Suite 202-Raleigh, NC 27612 TCORA- 527 Fund Contributions — Full House Marketing $200.00 *527 organization or 527 group is a type of American tax-exempt organization named after a section of the United States tax code, 26 U.S.C. § 527. A 527 group is created primarily to influence the nomination, election, appointment or defeat of candidates for public office. The 527 Fund can accept corporate contributions, please consider making a contribution! All proceeds will benefit TAA-PAC. Paid for and authorized by the TAA-PAC. TAA-PAC contributions are not tax deductible as charitable contributions for federal income purposes. State law requires political committees to report the name, mailing address, occupation and name of employer for each individual whose contribution aggregate is in excess of $50 in a calendar year. All contributions to TAA-PAC are voluntary. You may refuse to contribute without reprisal.

The Triangle Apartment Association presents

TAA Membership Meeting at the Sheraton Imperial Hotel Thursday, January 19, 2012

21st Century Demographics Trends and its Implications for the Triangle Region Planners, elected officials, businesses and citizens must realize that times are changing as the Silent Generation and baby boomers transition out of leadership to make room for a new generation of Gen X, Y and Z. The emerging socio-economic trends in the US are shifting toward different lifestyle choices as the population ages and the traditional family and households change. The trend toward urban living, smaller homes, more rentals will have implications to communities over the next 30 years. Understanding the emerging trends and preparing now will allow communities to be sustainable and resilient in the 21st century. Mitchell J. Silver, AICP

Speaker Bio: Mitchell J. Silver, AICP Mitchell Silver is president of the American Planning Association (APA). Mr. Silver is also the Chief Planning & Development Officer and Planning Director for Raleigh, North Carolina. Mr. Silver is an award-winning planner with over 25 years of experience in the public and private sectors. He is nationally recognized for his leadership in the planning profession and his contributions to contemporary planning issues. Known by his colleagues as a creative thinker, problem-solver and

visionary leader, Mitchell has been at the center of many cutting edge trends, innovative solutions and visionary plans. As planning director in Raleigh, he is led the comprehensive plan update process to create a vibrant 21st century city with a modern transit system, great streets, great places and great neighborhoods. He is now overseeing a rewrite of the City’s Development Code. Mr. Silver is a contributing editor and author of ICMA’s “Local Planning: Contemporary Principles and Practice,” which was released in February 2009. Mr. Silver’s work and commentary has been featured in, the New York Times, Planning Magazine,, the Triangle Business Journal, Crain’s Business Journal and National Public Radio (NPR).

Board of Directors Installation Also, a highlight of the evening will be the ushering in of new leadership with the installation of Latoya Patterson, CAPS, CAM, HCCP, a Regional Property Manager with Ginkgo Residential as the 2012 President, along with the 2012-2013 Officers and Directors. Latoya Patterson, CAPS, CAM, HCCP

Meeting will be held at the Sheraton Imperial Hotel, Durham I-40, Exit 282 (Page Road) Networking: 6-6:45pm, Dinner & Program: 6:45-8:30pm Cost: $45 Members / $55 Non-Members & Guests, Sponsored by 2012 Visionary Partners

TAA DINNER MEETING Registration Form Title of Seminar: 21st Century Demographics Trends and its Implications for the Triangle Region, Cost: $45 Members / $55 Non-Members & Guests Please list name(s) of Attendees below. Also, signify: First time attendee (FT); New Member (NM) and if you’re requesting a Vegetarian Meal (V). Name (FT / NM / V) 1._____________________________________________________ 2. __________________________________________________________ 3._____________________________________________________ 4. __________________________________________________________ 5. _____________________________________________________ Contact: ___________________________________________________Company/Property Name: _______________________________________ Address: ________________________________________________________ City____________________State________Zip: _______________ Telephone Number: _____________________________________________Fax Number________________________________________________ Payment Options: o Please Invoice Me (TAA members only)

o Payment Enclosed o Credit Card, please contact the TAA office at 919-782-1165 ext. 9.

Mail/Fax Payment To: Triangle Apartment Association, 7920 ACC, Blvd, Suite 220, Raleigh, NC 27617 Fax: (919) 782-1169 Registration Polices: Deadline Information: In an effort to accommodate the head count guarantee needs of the venues hosting TAA meetings and events, and to provide adequate preparation time by

staff, the meetings/events reservation policy is as follows: Reservations and Cancellations are due by 5:00 p.m. on the Friday prior to the Dinner meeting – January 13, 2012. Reservations and Cancellations made after the deadline will be charged a $5.00 late fee. Please contact the TAA office regarding substitutions. We believe this policy will allow for more efficient planning of TAA events and appreciate your cooperation.

Signature:__________________________________Date:__________________ FAX FORM TO TAA OFFICE BY FRIDAY, JANUARY 13, 2012

the ApartMentor | January/February


We’ve got you covered! • Carpet • Vinyl • Tile • Repairs • Re-Stretches • Subfloor Repairs • Floor Seals

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Call today for a FREE estimate! 919-469-1536 Kindberg Contract Services is a proud member of 919-469-1536 • fax 919-468-5079 • 1301 Copeland Oak Dr. • Morrisville, NC

Thank You For Your Support Bed Bug Basics

On December 9, Dr. Dini Miller, Ph.D., Virginia Tech Entomology Department, presented to a group of more than 85 TAA members. Dr. Miller focused on bed bug basics and must know facts for apartment industry professionals. Other presented topics included identifying bed bugs, the history of the bed bug and signs of bed bug presence and evidence. Many thanks to our sponsors for their generous support; BELFOR, Orkin, and Triangle Pest Control.

Tots Tubs of Love The Public Relations and Community Outreach Committee wishes to thank the many participants of the Mission Possible Holiday Tots Tubs of Love PR Committee members(l-r) Kathryn campaign. The recipients of the Fitz-William (Highlands at Brier Creek/Altman) outreach effort were the Raleigh and and Lauren Spirovich (ARCO Restoration) Durham Rescue Missions and Orange pose with some new friends that were County Social Services. At press time, donated to the Tots Tubs of Love community outreach campaign. TAA members had donated over 40 one-gallon tubs, collecting more than 1000 items for infants and young children. Items donated included blankets, diapers, baby wipes, oil and shampoo. There were cans of formula, bottles, bibs and pacifiers; plus outfits for newborns and young children. And what’s the holidays without toys! TAA members were asked to accept the mission for the PR Committee and they did by asking their residents and clients to collect new items for infants and children during the holiday season. On December 9th, during the TAA Open House, members dropped off the tubs at the TAA offices. Special thanks to AFR Furniture Rental for donating a truck for the tubs and delivering to the three agencies.

Contributors Communities

PSC Five-Star Appreciation Dinner A Huge Success The TAA Products & Services Committee held its 4th Annual 5 Star Dinner on Thursday, October 27, 2011 at the Brier Creek Country Club. Regionals representing 17 Management Companies enjoyed a relaxed evening, great food and an opportunity to network with the Associate Sponsors of the event. Each Regional received a notebook at the end of the evening especially designed for them by the sponsoring Associate members.

712 Tucker Asbury Village Avalon Peaks Bryan Woods Apts Cambridge Apts Edinborough at the Park Edinborough Commons The Highlands at Brier Creek Hue Hyde Park Apts Innesbrook Apts The Lakes Perry Point Preserve at Brier Creek Providence at Brier Creek Regency Place Springfield Apts Villas at Centerview Woodlands at Wakefield

Management Companies Altman Management Daymark Realty Advisors Donathan Properties Drucker & Falk European Investment Management Greystar Lexington Asset Management Mid America Nordblom Northwood Ravin Pegasus Residential TradeMark Residential


AFR Furniture Rental Apartment Finder ARCO Restoration Brickman Full House Marketing

the ApartMentor | January/February


Landlord Lawyer By Will Brownlee, Brownlee Law Firm, PLLC

Criminal Screening and Evictions for Criminal Activity—Not Required After All? By Will Brownlee, Brownlee Law Firm, PLLC

Yes, you read the title of this article correctly. And no, I didn’t believe it either. Frankly, I’m still not sure I believe it. More on that in a moment. It is fair to say that the rental industry rightly takes a hard line when it comes to crime and the attempts to reduce the chances of it happening in its rental homes, whether the home is an apartment, a single-family house, or any other type of rental in-between. It is fair to say that the rental industry rightly takes a hard line when it comes to crime and the attempts to reduce the chances of it happening in its rental homes, whether the home is an apartment, a single-family house, or any other type of rental in-between. In terms of screening, we want to know the character and propensities of the persons who are applying to live in the home; we want to know if they are capable of violent crimes; whether they are likely to engage in illegal drug use or the sales of such drugs; or whether or not they are a registered sex offender, among other things. We believe that by engaging in such screening, we do ourselves and our other residents a service, as we only want to accept those persons who have a relatively clean criminal record—in the hopes that this will reduce the chances of crime happening on our properties. If we fail to do any sort of criminal screening at all, we worry that some future victim may seek to sue us, claiming that we were negligent in our leasing practices. On the other side of the coin, many landlords reasonably believe that in the event criminals are found living in our rental properties, we should immediately evict those persons if possible. I suspect there are two reasons underlying a decision to evict. First, we want people to know that we take a zero tolerance policy for criminals living in our communities. Second, and perhaps more relevant to this discussion, we are worried that knowing a criminal is present could invite liability claims, particularly if that same criminal strikes again, making another resident their victim – and that victim may wish to blame us and seek to make us liable for being a negligent landlord. All of these things make perfect sense, of course. And all of these things may have been turned upside down, courtesy of the North Carolina Court of Appeals via the case of 14

the ApartMentor | January/February

Davenport v. D.M. Rental Properties (announced November 15, 2011).


The alleged facts of the Davenport case read like something from a television show or movie. According to the Court’s recounting of events, the Plaintiff—Mr. Davenport—was a tenant at a mobile home community. Another tenant in the community, Mr. Herrin, in the community began an altercation with Davenport in the community when Herrin allegedly drove his car on top of the tire of a bicycle on which Davenport’s wife was sitting. Herrin later saw Davenport’s wife riding the bicycle and, after grabbing its rear wheel, attempted to wrestle the bicycle from Davenport’s wife. Davenport’s wife grabbed the front wheel and handlebars and attempted to pull the bicycle back. When Davenport’s wife let go of the bicycle, Herrin and the bicycle landed in a drainage ditch. When Mr. Davenport attempted to retrieve the bicycle, Herrin stomped on the bicycle’s wheel and shouted at Davenport, placed his hand on his utility knife, and threatened Davenport. In response, Davenport put his hands to Herrin’s neck and pushed Herrin back into the drainage ditch. When Herrin got out of the ditch, he punched Davenport in the jaw. Davenport then left Herrin, went inside his trailer, and called the police. Shortly thereafter, Davenport and his wife saw Herrin swinging a shovel at their pets and went outside to confront him. Davenport and his wife fought Herrin with a shovel and a rake for several minutes until Herrin discovered that he was bleeding. Herrin shouted, “I’m burning y’all!” He then retrieved a container of gasoline from his property, ran at Davenport with the gasoline and a lighter, and set Davenport on fire. Davenport sustained severe burns. Davenport then sued the mobile home park to recover for his injuries, claiming that

the landlord was negligent in several respects. Among those respects, Davenport alleged the landlord negligently leased property to Herrin (i.e., through a failure to do criminal screening), and negligently failed to evict Herrin.

A. Duties to Screen for Criminals?

Davenport argued that the landlord was “obligated to ensure a reasonable procedure for screening potential residents.” In reviewing Davenport’s claim, the Court took a surprising direction, leaning on a recent Massachusetts case (Anderson v. 124 Green St. LLC, decided Jan. 21, 2011) to find the opposite of Davenport’s allegation. The Davenport court actually cited the Massachusetts Anderson case verbatim: “A landlord cannot reasonably be expected to control the interpersonal relationships of tenants or to predict from a criminal record whether one friend poses a threat to another friend, both of whom live in the same apartment building. To impose liability [in such a case] would induce landlords to decline housing to those with a criminal record in the absence of evidence of an actual threat to cotenants or individual tenants. That would only export the “problem” somewhere else. The resulting unstable living conditions or homelessness may increase the chances of recidivism to the detriment of public safety....” Based on this logic, the Davenport court stated that the landlord could not be held liable for their allegedly negligent leasing of property to a tenant based on lack of criminal screening.

Land B. Duties to Evict Criminals?

Davenport essentially argued that by failing to evict Herrin for past criminal acts and violations of the lease, the landlord was negligent. The Davenport Court generally agreed that it is an “extension of a general landowner’s duty to protect those lawfully on his property from foreseeable third-party criminal acts, foresee-

ability of a future criminal act by the third-party tenant/assailant—as shown by evidence of relevant prior criminal acts by the third-party tenant on the premises.” The Court also found that courts in other states, such as New Jersey, Massachusetts, and Tennessee, had recognized situations where the foreseeability of a crime could impose a duty to evict someone. Surprisingly, the Court noted that prior interactions between Davenport and Herrin did not reveal any behavior that would have foreshadowed such a violent act. The Court also quoted the same Massachusetts court again, stating that a “ ‘landlord cannot reasonably be expected to control the interpersonal relationships of tenants’. . . We conclude that imposing liability on Defendants under these circumstances would place just such an unreasonable burden on landlords in North Carolina.” The Davenport Court went even further, stating that the Article 7 of Chapter 42—the Expedited Eviction of Criminals Act—only “provides landlords with the power to evict tenants engaged in certain criminal activity, but neither mandates eviction nor imposes liability on a landlord for failing to evict.” (emphasis added). The Court did not stop there, choosing to address the question of whether the landlord had a duty to evict Herrin because he was in breach of his lease. It stated that “[W]e conclude that [the landlord] cannot be held liable for Davenport’s injury based on their alleged failure to evict Herrin.” As the closing of the opinion, the Court dismissed all of Davenport’s negligence claims filed against the Landlord, finding that his claims had no merit.


The temptation in reading a new, surprising legal opinion like Davenport is to act suddenly and enjoy a newfound freedom, perhaps abandoning criminal screening and criminal evictions altogether. Whoa—not so fast. I am tempted to do so as well—and to be frank, Davenport appears to be a refreshingly pro-landlord decision—but there are certain aspects of Davenport that one must consider before making a policy change. As to the screening aspect, it is true that Davenport appears to leave little to the imagination and is perhaps the most surprising aspect of the case. Indeed, the Court left little doubt that North Carolina landlords are not required to perform criminal screening, and that they are not to be found liable for failing to do

so. That said, there are practical aspects to consider. Modern-day tenants likely expect, if even demand, the comfort of knowing that they, and their fellow neighbors, have been screened for their criminal background. Second, even though landlord may not be required to perform such screenings, I fear that future cases may challenge Davenport and seek to penalize landlords who choose to turn a blind eye to what could be an obvious threat. After all, maintaining an aggressive screening policy can only serve you well, and it may put you in a better position to rebut allegations that the landlord recklessly allowed a known violent offender to live in the community. As to the duty to evict aspect, the Davenport court’s decision was based, in part, on the fact that the lease used by the landlord did not contain a specific default provision. Specifically, the Court stated that “the portion of the agreement in the record does not provide for the consequences of ‘an event of default.’” In contrast, most commonly used leases (such as the AANC Lease or the NAA Lease, for example) have clear default provisions that specifically set forth the consequences of a default: eviction. This aspect could distinguish the Davenport case from a future one, in which a future victim of a crime could claim that a landlord using a competent lease had the power to evict the wrongdoer under the lease contract, whereas the Davenport landlord did not. That said, the Davenport court was very specific in stating that Article 7 (the Expedited Eviction of Criminals Act, N.C. Gen. Stat. § 42-59 et seq.) of Chapter 42 did not require the eviction of a resident for criminal activity, even though it granted the landlord the power to do so. It may well be that the Davenport court intended that position to be true of any time a landlord had the power to evict, whether through Article 7 or via a strong lease containing a specific default provision. It remains to be seen if the Davenport’s “power but not obligation” rationale will be applied to a more specific lease provision permitting eviction for criminal activity. At a minimum, however, landlords now at least possess—through Davenport—a goodfaith argument that the law does not require them to evict someone for criminal activity. Last, as I write this article, the Davenport case is less than thirty (30) days’ old, within the framework for a possible appeal to the N.C. Supreme Court. It may well be that the Davenport decision is appealed and that the higher court may reverse the Court of Appeals and find the

exact opposite is true – where screening and evictions may be required after all. Time will tell, of course, but until the Davenport decision is final, it may be best to avoid policy changes for the time being.


If there is one constant in life, it is—ironically—change. Davenport is a good example of this, where the Court of Appeals challenged long-held assumptions in the rental industry and legal world regarding screening and evictions. The key to dealing with change is to be aware of it, be open to it, and thus it will be easier to adapt and flourish in the new world that the change has wrought. In participating in your local apartment association, reading this publication and other industry resources, being active in government affairs, and seeking to improve yourself through education, it is my hope that you will be better prepared for changes like Davenport and those that await us all in 2012. I hope that you enjoyed this article and that this information will empower you to make better, more informed decisions in managing your communities. Stay tuned to future issues of The Apartmentor, where we will discuss other landlord issues. As always, should you have any questions about the issues raised in this article, I encourage you to consult with an attorney who practices landlord-resident law. Author’s Note: The information contained in this article should not be construed as specific legal advice for your exact situation. Before acting on any information contained in this article or should you have any questions about the issues raised in this article, you should first consult with your attorney. Also, Landlord Lawyer is not meant as a replacement for your own best business judgment. A “legal answer” may not always be the “best” answer for you or your communities, and we applaud and celebrate any creative solution to a problem that avoids litigation, reduces your exposure to risk, encourages positive relationships with your residents, and improves your bottom line.

dlord Lawyer the ApartMentor | January/February


TAA’s Triumph Achievement Awards The Triangle Apartment Association proudly recognizes the following individuals as the top industry professionals in their respective fields and congratulates them on their nominations. Join us on Thursday, February 23, 2012, at the TAA Annual Awards Banquet, being held at the Embassy Suites Hotel in Cary, when the award recipients will be announced. Come and support your colleagues as we celebrate their success.

2011 TAA Triumph Achievement Awards Nominations

2011 Property of the Year

2011 Maintenance Supervisor of the Year

Alexan North Hills Apts. Alexan Panther Creek Apts. Courtney Estates Apartments & Homes North Pointe Commons Apts. Yorktown Club Apts.

William Best – Vista at the Park Apts. Terry Bradford – Edinborough Commons Apts. Daniel Burgos – Hunters Glen Apts. Todd Chaney – Mariners Crossing Apts. Marc Hall – Farrington Lake Apt. Homes Chuck Hengst – Southern Oaks at Davis Park Apts. William Kerr – Green Meadows/The Groves at Fairway Apts. Hector Ospina – Olde Raleigh Apts. Darryl Rennells – Regatta at Lake Lynn Apts. Arash Semnani – Tradition at Stonewater Apts.

2011 Property Executive of the Year* Tamara Hayes – Fairfield Residential

2011 Property Manager of the Year Lyndsey Crooke – Southern Oaks at Davis Park Apts. Kevin Faircloth – Millbrook Green Apts. Melissa Jones – Laurens Way Apts. Kalien Lunn – Alexan Panther Creek Apts. Misti McElwee – Alexan North Hills Apts. Claire Michael – North Pointe Commons Apts. Ken Nowell – Rock Creek Apts.

2011 Assistant Manager of the Year Megan Bailey – Laurel Springs Apts. Tom Dexter – Millbrook Green Apts. Kerri Santos Ledo – Edinborough Commons Apts. Shaun Livernois – Alexan Panther Creek Apts. Alana McCall – Hunters Glen Apts. Dana Moseley – Autumn Woods Apts.

2011 Leasing Professional of the Year James Bowen – Vista at the Park Apts. Tyra Callis – Alexan Garrett Farms Apts. Kathi Cunningham – Windsor Falls Apts. Amber Nowlin – Hampton Village Apts.

2011 Maintenance Team Member of the Year

Triumph Award Sponsors Platinum Brownlee Law Firm

JVan Burton – Windsor Falls Apts. Fred Tilley – The Village Apts. Manuel Flores – Lofts at Lakeview Apts.


2011 Product Supplier (Individual) of the Year


Amanda Benson – Diversified Flooring Tara Gerberich – Triangle Area Apartment Guide Tonya Presby – For Rent Media Solutions

2011 Product Supplier Team of the Year* For Rent Media Solutions

2011 Service Provider (Individual) of the Year Jesse Jenkins – American Furniture Rental (AFR) Chad Price – Cary Reconstruction (CRC) Walt Morgan – HD Supply Facilities Maintenance

Disaster One

Apartment Finder Cary Reconstruction CORT ARCO Restoration Carolina Restoration Services Elite Flooring & Design

Signature Drink Maintenance Supply Headquarters

Welcome Desk Redi Carpet

Landscape Southernscapes

Register Online Contact TAA for Sponsorships


*Due to the stipulations in the criteria there must be a minimum of 3 nominations in any given category for that category to be judged and a winner selected. 16

the ApartMentor | January/February

Membership Management Company DHIC, Inc.

Contact: Gregg Warren Raleigh, NC 27601 Tel: 919-832-4345 xt. 3014 Email: Website:

Independent Rental Owner Baxter Real Estate

Contact: Robin Westbrook Raleigh, NC 27612 Tel: 919-819-7114 Email:

HomeSpun Possibilites

Contact: Kenneth Neill Durham, NC 27705 Tel: 919-602-0161

Jamison Properties

Contact: Fred Jamison Wake Forest, NC 27587 Tel: 919-715-1411 Email:

Montier Investments, Inc.

Contact: Deborah Bordeaux Cary, NC 27512 Tel: 919-671-9004 Email:

Associate The Glass Guru

Contact: Denise Seagroves Dunn, NC 28335 Tel: 919-787-6066 Email: Website:

The Glass Guru (continued)

We specialize in dual pane moisture removal – 10 year warranty, home inspector approved. We also provide replacement glass, shower enclosures, table tops, mirrors, windshield replacements and chip repair. *Your One Step Glass Shop*

The Scott Ethridge Agency Contact: Scott Ethridge Raleigh, NC 27609 Tel: 919-877-1212 Email: Website:

My team has been serving the people in the triangle area for over 32 years. We have specialist in both our commercial and personal lines departments so we can assist all of your insurance needs. Our commercial insurance team has over 40 years of experience and we specialize in: apartments, home owner associations, office buildings, single family dwellings and most of all the companies that service the multifamily housing market like landscapers, janitorial, contractors, etc…

Toshiba Business Solutions

Contact: Raymond Goolsby Morrisville, NC 27560 Tel: 919-380-6810 Email: Website: At Toshiba, we’re moving far beyond the box. Our people bring innovative, real-world solutions to all your print management needs. We’ll help you cut costs, secure your documents and reduce your environmental footprint. And if there’s one thing every business and our planet can use right now, it’s managing to do more with less.

TAA 101: New Member Orientation & Networking Seminar Friday, January 27, 2012 8:30 – 11:30 a.m. Are you a new member? TAA 101 is the first step in making your presence known in the industry. Find out how to make the most of your membership investment. This event is open to new members that have joined since January 2011.

Learn information on: membership benefits, networking with TAA members, educational opportunities for both owner/operators and associates, legislative information, sponsorship opportunities, volunteer and committee opportunities, basic industry terms, vendor protocol and what’s new in 2012. Seminar is Free for Members. Registration Deadline: January 20, 2012

On the Move Four Seasons at Umstead Park is now being managed by Lincoln Properties. Independence Park is now under the management of Drucker and Falk, LLC. The Tribute is now being managed by Greystar Real Estate Partners, LLC. Oberlin Court is now under the management of Greystar Real Estate Partners, LLC. Timber Hollow, Rock Creek, Dobbins Hill and Laurel Ridge Apartments are now being managed by WRH Realty Services, Inc. Century Preston’s Reserve is now being managed by Bell Partners and they have changed their name to Bell Century Preston’s Reserve. The Greater Raleigh-Durham IREM Chapter 105 held its Officer Installation Dinner on November 9th at the Angus Barn in Raleigh. During the meeting the 2012 Executive Council was inducted, of which two officers were Drucker & Falk Regional Property Managers. Gary Triplett was inducted as President while Tracey Johnson was inducted as Counselor as well as recognized as the 2011 CPM of the Year. TAA Government Affairs Co-Chair Brenda Brantley (Concord Apts/Nordblom) and Triangle Apartment Association Education Foundation (TAAEF) Board Member Tammie Rhodes (Grubb Properties) were also installed as Counselors. Additionally, Brandy Rutledge (Apartment Finder) was recognized as the 2011 IREM Friend of the Year. Congrats to all!

the ApartMentor | January/February


Education |

Don’t have time to provide them the training to help them be the best they can be? Fret no more! Let TAA take care of the training for you!!

2012 CAPS Program

CAPS & CAM Registration Form Name: _ ______________________________________________________ Company Name:_ _______________________________________________ Property Name:_ ________________________________________________

Earn your CAPS designation in 4 weeks! Dare to be the exception! Distinguish yourself with a NAAEI CAPS Designation!

Address:_ _____________________________________________________ City/State/Zip:_ _________________________________________________ Telephone Number:_ _____________________________________________ Fax:__________________________________________________________

CAPS Designation Course Fee TAA Members: $1,185 Course or $285 Per Module

Non Members: $1,335 Course or $335 Per Module

(Includes Text, Class Instruction & Online Exam)

(Includes Text, Class Instruction & Online Exam)

Effective Leadership | Module A

Email:________________________________________________________ Billing Party:____________________________________________________ Billing Party Address:_ ____________________________________________

CAPS Designation Course Fee

Thursday, January 19, 2012 9:00 a.m. – 4:00 p.m.

TAA Members: $1,185 Entire Course or $285 Per Module Non-Members: $1,335 Entire Course or $335 Per Module

This course shows students how to go beyond day-to-day management and enter the world of team leadership. Topics covered: leadership versus management, the emotionally intelligent leader, employee engagement, feedback and coaching, and teambuilding.

TAA Members: $909 Entire Course or $129 Per Module Non-Members: $1,109 Entire Course or $159 Per Module

Legal Responsibilities & Risk Management | Module B Friday, January 20, 2012 9:00 a.m. – 3:30 p.m.

This course is a comprehensive survey of employment, rental and contract law affecting the multifamily housing industry, as well as a review of key environmental and safety regulations. This course also includes a brief section to help students establish and execute an effective risk management program for your apartment communities.

CAM Designation Course Fee

_____ I am registering for the Entire CAPS or CAM Course _____ Please invoice me for the 3-month easy payment plan $395 CAPS/$303 CAM (January, February and March)

I am registering for the following CAPS Individual Module(s): ____ A ____ B____ C____ D____ E

Property Performance | Module C

I am registering for the following CAM Individual Module(s): ____ A ____ B____ C____ D____ E____ F____ G____ H____ I

This course teaches students how to ensure that your property/ properties are performing at or above the expectations set in the management agreement business plan. It introduces learners to the key operational and service measures used in the industry and shows you how to write a clear and compelling owner’s report.

Payment Options: ____ Please Invoice Me (TAA Members Only) ____ Registration Fee Enclosed ____ Credit Card Option Type of Card: ____ Visa ____ Mastercard ___ American Express

Financial Management | Module D

If you wish to pay with a credit card over the phone, please contact the TAA office at 919-782-1165 ext. 9.

Saturday, January 21, 2012 9:00 a.m. –2:30 p.m.

Thursday, February 09, 2012 9:00 a.m. –3:30 p.m.

This course will help students become fluent in the financial concepts, terminology, formulas, and ratios commonly used in the multifamily housing industry. The emphasis is on showing students how to maximize income and manage expenses at their properties.

Property Evaluation & Due Diligence | Module E Friday, February 10, 2012 9:00 a.m. –2:00 p.m.

This course covers the various processes: property inspections, financial and operational audits, and regional and neighborhood analyses you will complete to help an owner or company acquire, sell or renovate a property.

Course Location TAA Education Alexander Office Park | 7920 ACC Blvd, Suite 220 | Raleigh, NC 27617 Tel: (919) 782-1165 / Fax: (919) 782-1169 Please mail or fax your registration form to the TAA office. Registration Deadline & Policies

CAPS/CAM module fee(s) and registration deadlines are indicated above. Registration fee(s) must be paid prior to each registration deadline in order to receive text material and attend classes, except those who have selected the 3-month easy payment plan option. Cancellations must be in writing.Cancellations received one month prior to individual course module will receive a full refund; received three weeks prior, a 75% refund; received two weeks prior, a 50% refund; received one week prior, a 25% refund; and cancellations received less than one week prior will not be entitled to any refund.

I have read, understand and agree to the CAPS/CAM registration policies.

TAA: Providing educational opportunities for the Triangle apartment industry for 28 years! 18

the ApartMentor | January/February

Signature:_________________________________Date: ____________



2012 CAM Program Don’t miss this opportunity! This will be the only time CAM will be offered in 2012. Registration deadline for Entire CAM Course January 25, 2012 Registration deadline for Per Individual Module(s) is 8 days prior to each course date

CAM Designation Course Fee TAA Members: $909 Course or $129 Per Module

Non Members: $1,109 Course or $159 Per Module

(Includes Text, Class Instruction & Online Exam)

(Includes Text, Class Instruction & Online Exam)

Management for Residential Issues | Module A Wednesday, February 08, 2012 | 9:00 a.m. - 5:00 p.m. Onsite manager role; Customer service; Occupancy management; Safety & security; Emergency management; Technology

Developed jointly by the industry leaders in multifamily management

Non-Technical & Technical Courses Register Online! January 2012

February 2012

CAPS (Certified Apartment Portfolio Supervisor Designation)

(CAM) Certified Apartment Manager

Effective Leadership Module Thursday, January 19, 2012 Course: 9:00 a.m. - 4:00 p.m.

9:00 a.m. – 5:00 p.m. Thursday, February, 16, 2012

Cost: $1,185 Entire Course TAA Members $1,335 Entire Course Non-Members (Includes Text, Class Instruction & Online Exam) Cost: $285 Per Individual Module TAA Members $335 Per Individual Module Non-Members Registration Deadline: January 09, 2012 TAA Education Center - Raleigh

Human Resource Management | Module B

CAPS (Certified Apartment Portfolio Supervisor Designation)

Employee recruitment, hiring, appraisal,termination & exit interview; Project files; Motivating employees

Legal Responsibilities & Risk Management Module Friday, January 20, 2012 Course: 9:00 a.m. - 3:30 p.m.

Wednesday, February 15, 2012 | 9:00 a.m. - 4:00 p.m. Thursday, February 16, 2012 | 9:00 a.m. - 12:00 p.m.

Fair Housing | Module C

Wednesday, February 22, 2012 | 9:00 a.m. - 4:00 p.m. History of fair housing; Federal, state and local fair housing laws and regulations; Federally protected classes; Occupancy standards; Compliance with fair housing laws and regulations; Application screening

Legal Responsibilities | Module D Wednesday, February 29, 2012

| 9:00 a.m. - 4:00 p.m.

Review job discrimination laws; OSHA regulations; Terminating leases; Handling disputes

Financial Management | Module E

Wednesday, March 07, 2012 | 9:00 a.m. –5:00 p.m.

Investment principals; Financial records and reports; Financial formulas; Interpreting financial data; Budgets

Risk Management | Module F

Thursday, March 08, 2012 | 9:00 a.m. - 5:00 p.m. Minimizing risks to residents and staff; Handling emergencies; Liability and insurance

Community Analysis | Module G Wednesday, March 14, 2012 | 9:00 a.m. - 1:00 p.m. Preparing apartment community analysis; Research & discovery; Project formatting; Conduct a NOI analysis and identify opportunities to build NOI; Project evaluation

Marketing | Module H Thursday, March 15, 2012

| 9:00 a.m. - 5:00 p.m.

Intro to marketing and marketing terms; Market research; Advertising; Marketing plans; Internal marketing; How to develop a marketing plan

Maintenance for Managers | Module I

Wednesday, March 28, 2012 | 9:00 a.m. –5:00 p.m.

Building a team approach; Exterior and interior maintenance; Preventive maintenance & safety

Cost: $1,185 Entire Course TAA Members $1,335 Entire Course Non-Members (Includes Text, Class Instruction & Online Exam) Cost: $285 Per Individual Module TAA Members $335 Per Individual Module Non-Members Registration Deadline: January 10, 2012) TAA Education Center - Raleigh

Property Performance Management Module

Wednesdays, February 08, 15, 22, 29, 2012

9:00 a.m. – 12:00 p.m. TAA Education Center - Raleigh Cost: $909 Members/$1109 Non-Members Cost: $129 Members/$159 Non-Members Per Individual Module(s) Registration Deadline: January 25, 2012 - Entire CAM Course Registration Deadline: Per Individual Module is 8 days prior to each course date

CAPS (Certified Apartment Portfolio Supervisor Designation) Financial Management Module Thursday, February 09, 2012 Course: 9:00 a.m. - 3:30 p.m. Cost: $1,185 Entire Course TAA Members $1,335 Entire Course Non-Members (Includes Text, Class Instruction & Online Exam) Cost: $285 Per Individual Module TAA Members $335 Per Individual Module Non-Members Registration Deadline: January 30, 2012 TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation)

Saturday, January 21, 2012 Course: 9:00 a.m. - 2:30 p.m.

Property Evaluation & Due Diligence Module Friday, February 10, 2012 Course: 9:00 a.m. - 2:00 p.m.

Cost: $1,185 Entire Course TAA Members $1,335 Entire Course Non-Members (Includes Text, Class Instruction & Exams)

Cost: $1,185 Entire Course TAA Members $1,335 Entire Course Non-Members (Includes Text, Class Instruction & Online Exam)

Cost: $285 Per Individual Module TAA Members/$335 Per Individual Module Non-Members Registration Deadline: January 11, 2012 TAA Education Center - Raleigh

Cost: $285 Per Individual Module TAA Members $335 Per Individual Module Non-Members Registration Deadline: January 31, 2012 TAA Education Center - Raleigh

CFC - Certification & Testing Appliance Troubleshooting & Preventative Maintenance Tuesday, January 31, 2012 Registration: 8:00 a.m. Seminar: 8:30 a.m. – 4:00 p.m. Cost: $89 Members/$139 Non-Members Registration Deadline: January 24, 2012 TAA Education Center - Raleigh

Saturdays, February 18 & 25, 2012 8:30 a.m. - 3:00 p.m. both days Cost: $209 Members/$259 Non-Members Retest: $109 Members/$159 Non-Members Spanish Materials: $227 Members/$277 Non-Members Registration Deadline: February 13, 2012 TAA Education Center - Raleigh

Education || Non-Technical & Technical Courses

The American National Standards Institute (ANSI) accreditied certificate course

Appliances Troubleshooting & Preventative Maintenance Title of Seminar: Appliance Trobleshooting Seminar Fee: $89 Members / $139 Non-Members This hands-on appliance seminar will benefit technical service staff involved with the maintenance and trouble-shooting of appliances • Six (6) CAPS, CAM, CAS, NALP, CAMT Continuing Education credits • Tuesday, January 31, 2012 • TAA Education Center, Raleigh, NC Registration: 8:00 a.m. Seminar: 8:30 a.m. – 4:00 p.m. It’s a cold, hard fact of life: appliances used on rental properties have a shorter life span than those in for-sale housing. Whether you are new to apartment maintenance or already skilled, this seminar will enhance your abilities and help you and your management company save valuable time and costly repairs. This seminar offers basic training in appliance troubleshooting and preventative maintenance. Presented in a generic manner, non-specific to a particular manufacturer of appliances, participants will gain knowledge of troubleshooting and preventive maintenance of appliances which can be immediately applied in the workplace. Topics include the servicing and preventive maintenance care of the following: • Stoves • Refrigerators • Dishwashers • Washers & Dryers About Your Instructor Cliff Hargrove is the owner and operator of Cliff’s Mayday Appliances located in Raleigh. A graduate of North Carolina State University and Wake Technical Community College, Mr. Hargrove’s experience and background includes HVAC, electronic technician and maintenance manager for a nursing home chain. He currently works for North Carolina State University Housing as their department head for the appliances division. In his current position Mr. Hargrove oversees 3,000 units in appliance repairs.

CFC: | Certification & Testing forTechnical Service Personnel Saturdays, February 18 & 25, 2012 ● TAA Education Center, Raleigh, NC 8:30 a.m. ● 3:00 p.m. both days This two-day seminar will include 10 hours of instruction followed by testing for certification in one or all of the following: Type I,Type II, Type III and Universal certification in the use of EPA regulated refrigerant gases. Attendees will be instructed in the rules and regulations that meet compliance with the EPA refrigerant recycle rules. All instruction materials will be provided Title of Course: CFC Certification & Testing Seminar Fee: $209 Members/$259 Non-Members Retest Fee: $109 Members/$159 Non-Members Spanish Materials: $227 Members $277 Non-Members Instruction will include: • HVAC theory • Prohibition on venting • Mandatory technical certification • Safe disposal requirements • Refrigeration maintenance practices • Service practice requirements • Refrigerant sales restrictions • Recordkeeping requirements About Your Instructor Andy Meador, a certified National Swimming Pool Foundation instructor. As faculty of the National Apartment Association Education Institute (NAAEI), Andy Meador has served the apartment industry and our association in numerous capacities for the past 24 years. In 1995, Andy followed his passion to teach and serves in this capacity as a Certified Pool Instructor and CFC instructor and proctor. Andy also instructs portions of the CAPS and CAM National Apartment Association Education Institute (NAAEI) designation programs.

CPO: | Certified Pool-Spa Operator Course and Exam Friday, March 09 & Saturday, March 10, 2012 ● TAA Education Center, Raleigh, NC ● Registration: 8:00 a.m. Course: 8:30 a.m. - 5:00 p.m. This is a two-day course and certification program offeringinstruction in swimming pool/spa maintenance and safety. Participants will need to bring a hand-held battery operated calculator, pencil and paper to both classes. Title of Seminar: CPO: Certified Pool Operator Course Fee: $230 Members/$280 Non-Members Spanish Materials: $237 Members $287 Non-Members Re-Take Exams: $130 Members $180 Non-Members NSPF- approved instruction will include: • Pool and Spa Chemistry • Testing • Treatment • Filtration • Pool and Spa Maintenance • Disease and Accident Prevention • Pool Management • Troubleshooting About Your Instructor The CPO course and certification test will be led and administered by Andy Meador, a certified National Swimming Pool Foundation instructor. As faculty of the National Apartment Association Education Institute (NAAEI), Andy Meador has served the apartment industry and our association in numerous capacities for the past 24 years. In 1995, Andy followed his passion to teach and serves in this capacity as a Certified Pool Instructor and CFC instructor and proctor. Andy also instructs portions of the CAPS and CAM National Apartment Association Education Institute (NAAEI) designation programs.


Maintenance Round Table Breakfast January 25, 2012

8 am - 9:30 am

TAA invites all maintenance supervisors and lead technicians to attend the Maintenance Roundtable Breakfast meeting!A free opportunity to exchange ideas & information with other pros witin the industry. The breakfast is sponsored by Maintenance Supply Headquarters at the TAA Education Center. RSVP Suzanne Pratt, 919-782-1165 ext. 6 or 20 the ApartMentor | January/February

Education Class Registration Form Name: _ ______________________________________________________ Company Name:_ _______________________________________________ Property Name:_ ________________________________________________ Address:_ _____________________________________________________ City/State/Zip:_ _________________________________________________ Telephone Number:_ _____________________________________________ Fax:__________________________________________________________ Email:________________________________________________________ Billing Party:____________________________________________________ Billing Party Address:_ ____________________________________________

_____ Appliance Troubleshooting: Registration Deadline is 1/24/12 _____ CFC: Certification & Testing CFC Registration Polices: Limit of 30 individuals. Registration deadline is February 13, 2012. Registrations must be paid prior to February 18, 2012 in order to receive text material and to attend classes. _____ CPO: Certified Pool Operator CPO Registration Polices: Limit of 30 individuals. Registration deadline is February 20, 2012. Registration fee must be paid prior to March 09, 2012 in order to receive text material and to attend classes. Payment Options: ____ Please Invoice Me (TAA Members Only) ____ Registration Fee Enclosed ____ Credit Card Option Type of Card: ____ Visa ____ Mastercard ___ American Express If you wish to pay with a credit card over the phone, please contact the TAA office at 919-782-1165 ext. 9.

Course Location TAA Education Alexander Office Park | 7920 ACC Blvd, Suite 220 | Raleigh, NC 27617 Tel: (919) 782-1165 / Fax: (919) 782-1169 Please mail or fax your registration form to the TAA office. Registration Deadline & Policies

Cancellations must be in writing.Cancellations received one month prior to individual course module will receive a full refund; received three weeks prior, a 75% refund; received two weeks prior, a 50% refund; received one week prior, a 25% refund; and cancellations received less than one week prior will not be entitled to any refund.

I have read, understand and agree to the TAA registration policies.

Signature:_________________________________Date: ____________

2011 NAAEI Designation Instructors

Thank you!

With sincere appreciation the Triangle Apartment Association and Education Committee would like to take this opportunity to thank the many TAA members and industry professionals that gave of their time to serve as instructors for the (NAAEI) National Apartment Association Education Institute designation courses, during 2011. Your professionalism, enthusiasm, and dedication in participating in the continuing education of industry professionals and our future leaders mean so much to our association.

(CAPS) Certified Apartment Portfolio Supervisor Bill Nye (CAM) Certified Apartment Manager Genea Closs, Will Brownlee, Andy Meador, Michael Rinaldo, Mindy McCorkle, Rebecca Rosario, Terry Ragland, Bill Nye (NALP) National Apartment Leasing Professional Terry Ragland, Michael Rinaldo, Rebecca Rosario, Cindy Nitschke, Genea Closs (CAMT) Certificate For Apartment Maintenance Technician Mark Cukro

! s n o i t a l u t a r g n Co

Congratulations go out to the following individuals for earning their designations from the National Apartment Association Education Institute (NAAEI) Certified Apartment Portfolio Supervisor (CAPS) William Hill - Durham Hosiery Mill Apts. Certified Apartment Manager (CAM) designation Mary Batten - Maine Street Square Apts. Angel Oliver - Legacy at Berkeley Place Apts. Shenna Williams - The Evergreens at Mt. Moriah Apts. National Apartment Leasing Professional (NALP) designation Stacey Brown - Harrison Grande Apts. Kelli Durham - Caviness & Cates Shana Hall - Legacy at Berkeley Place Apts. Whitney Henderson - Berkshire Park Apts. Jodi Jarrett - Northstone Apts. Sara J. King - Forest Pointe Apts. Amber N.Nowlin - Hampton Village Apts. Gabrielle Nwakpuda - Emerald Forest Apts. Caitlin White - Crescent Arbors Apts. Certificate For Apartment Maintenance (CAMT) program Tarsicio Alonso - Southern Oaks at Davis Park Apts. Darrel Bowman - Lexington Asset Management, LLC Steven Dean - Lexington Asset Management, LLC Terry Gaster - Bridges at Southpoint Apts. Jacob Kern - Park & Market North Hills Apts. Rashae Jackson - Woods Edge Apts. Eric Trivette - Springfield Apts. Jessie Mercado Sr. - Caviness & Cates

Connect With NAA 2012 NAA Student Housing Conference & Exposition Offers Registration Discount By Jerry Wilkinson ,CAPS, CCIM, The Wilkinson Group 2012 National Apartment Association Chairman of the Board Join industry leaders at the Wynn Las Vegas, Feb. 29 to March 2, for the 2012 NAA Student Housing Conference & Exposition. The event offers prime networking opportunities and a chance to build businesses that best serve the student housing industry. Register before Jan. 6, 2012, to take advantage of early registration rates and take part in the premier event in the industry. Visit Follow the 2012 NAA Student Housing Conference & Exposition on Twitter! Join the conversation at! #NAAStudentConf

2012 NAA Education Conference & Exposition: Registration & Housing is Open The 2012 NAA Education Conference & Exposition is the largest event in the multifamily housing industry. More than 5,500 of your colleagues will gather in Boston June 28-30 to network and learn about the latest trends that will keep them on the cutting edge and at the top of the career ladder. Tom Brokaw, one of the most trusted and respected figures in broadcast journalism, will entertain attendees with his insights from more than 40 years of firsthand experiences talking to everyone from world leaders to average citizens in the midst of life-changing events. Other speakers include star athletes Mia Hamm and Nomar Garciaparra, who will team up for the Friday General Session, and brand wizard Bert Jacobs, co-founder of Life is good®, who will head a Thought Leader session and show you how optimism can help grow your sales. You’ll also get practical take-home tactics from the more than 40 breakout sessions and the opportunity to explore cutting-edge products and services from more than 325 suppliers on the trade show floor. Register before Feb. 3, 2012, to take advantage of early registration rates. Visit

Save the Date: NAA’s 2012 Capitol Conference, March 11-14 Join with fellow members of the apartment industry to demonstrate strength in numbers at NAA’s 2012 Capitol Conference from March 11-14 in Washington, D.C. The NAA Capitol Conference is your opportunity to learn about issues in Congress and then tell your elected officials how they impact your business and community. Help our industry expand our influence in national policy by participating in special events with nationally known political analysts and commentators


the ApartMentor | January/February

along with networking opportunities and advocacy sessions. Participants will be thoroughly briefed on relevant industry issues in preparation for their meetings on Capitol Hill with members of the U.S. Senate and staffers for both the Senate and House of Representatives. (The House will be in recess that week.) The Capitol Conference will be held at the Omni Shoreham Hotel. Check NAA’s website in mid-December to register at

Independent Rental Owner Seminar Available Online in February 2012 The NAA Education Institute (NAAEI) will hold online education seminars for its Independent Rental Owner Professional (IROP) Certificate Series beginning Feb. 2. This Webinar series will run every Thursday in February from 2 p.m. to 5 p.m. ET. The series is based on the IROP course, which addresses: alternative income opportunities, resident move-ins and move-outs, lease terminations, key control, resident and neighbor relations, physical versus economic occupancy, emergency planning and more. Cost is $349 for members or $499 for non-members for the four-week program. Pricing for individual modules is available. The course will be taught by owner Dori Locke, who has worked in property management/real estate operations since 1984 in the Texas market. Contact NAA’s Shana Treger at

Affordable Housing Program Seminar Available Online in February 2012 The NAA Education Institute (NAAEI) will hold online education seminars for its Specialist in Housing Credit Management (SHCM) Certification in February. The Webinar content is based on the National Affordable Housing Management Association’s (NAHMA) “Practical Guide to Tax Credit Housing Management” workbook. The course is ideal for affordable housing management professionals and helps them to master the complex requirements of the LIHTC program. The program begins 3 p.m. ET on Feb. 6, 2012, and runs every Monday in February at that time with instructor Anita Moseman. Cost is $549 for NAAEI Designates or $599 for the full course and $99 per module. Contact NAA’s Shana Treger at

2012 Trade Show

April 18th, 2012 – Exposition Center, NC State Fair Grounds, Raleigh NC

Attention Associates:

Reserve Your Booth Today! This year’s Trade Show promises to be an exciting event you won’t want to miss. The Trade Show offers you one of the best ways to reach the largest number of multifamily housing professionals in a relatively short amount of time. Last year, over 850 owner/operators attended the Show. Remember: Only exhibiting Associate members may attend the Trade Show – so reserve your booth today!

2012 Trade Show Booth Price Sheet Jan.-Feb. 2012 Tabletop_ ______________$275______________ 10x10_________________$400______________ Premium Booths*_________$550______________ 10x20_________________$750______________ 20x20_________________$1,300_____________

March 2012 $325______________ $450______________ $625______________ $800______________ $1,450_____________

April 2012 $375 $550 $700 $875 $1,600

Trade Show * Premium Booths are Food Court-Facing Booths and 100, 200, and 201 and are priced individually when combined as 10x20 or 20x20 groupings.

the ApartMentor | January/February


2011 — A Year In Review Government Affairs

• Fundraising: The TAA-PAC set forth a very aggressive 2011 TAA-PAC goal of $5,000.00. TAA Government Affairs is committed to keeping TAA is pleased to announce that the TAA-PAC has our members informed about new and proposed laws and policies at the local, state and national levels, while exceeded their goal in raising more than $5790.00! fighting to protect the interests of the multifamily rental • TAA co-hosted the 1st Annual Triangle-Area “Meet Your Candidates” Mixer on September 15, with housing industry. more than 75 political candidates and their campaign • In March, TAA members met with Congressstaff attending and more than 250 in attendance. woman Ellmers and Congressmen’s Miller and Price’s • TAA collaborated with Brownlee Law Firm, PLLC staff to discuss key issues facing the multifamily rental on the Bed Bug Lease Addendum, this new member housing industry. benefit is another tool to help rental housing providers • TAA Government Affairs Committee exceeded their AANC Annual Legislative Days attendee goal with educate potential residents and aid in the prevention and control of bed bugs. 66 TAA members attending the two-day event. • In May and June, TAA members advocated through email, phone calls and personal meetings with several NC General Assembly members and testified at committee meetings which led to the victory and passage of SB 683. • Rental Registration (SB683): Our most important legislative victory in recent history was the passage of SB 683-Rental Building Inspections, saving our members thousands of dollars and the piece of mind of enactment of random rental inspection and registration ordinances. Due to the work of AANC and TAA, communities in Raleigh will save an estimated $457,120.00 in Rental Registration Fees in 2012. As opposed to paying $30 per property and $10 per unit, the new fees TAA Members participate in AANC Legislative Days are: $50 total for properties that have 20 or more rental units; $25.00 for properties that The willingness of industry leaders to support their have 4 to 19 units; and $15 for properties with three association’s government affairs activities is directly or less units. related to the long term health of the industry. Associa • Project PHOENIX: Partnering with the Town of tions need its members to embrace its collective voice. Cary Police Department on Project PHOENIX, a voluntary vs. mandatory property management program with Let us know your concerns, give us your ideas, and help us advance TAA government affairs. For the goal of preserving the high quality of life in Cary more information, please feel free to contact Cheryl at through sharing information, reviewing crime trends and reducing the fear of crime. TAA’s involvement since 919.782.1165 x 4 or the inception of the initiative has made this program a Membership true partnership and not another onerous regulation on Thank you for the continued support of your Apartthe backs of owners/operators in the Town of Cary. TAA ment Association this past year. As we close out 2011, teamed with the Cary Police Department to offer three we begin looking forward to our next year and the Property Management Workshops throughout the year. products and programs that we continue to develop to • Monitoring Municipalities: Communication efforts make Triangle Apartment Association’s mission a reality; with the City of Durham and Towns of Wendell, Clayton providing education, legislative advocacy, fostering and others delayed the passage of new onerous rental business partnerships, as well as participating in the regulations for rental housing providers and in most betterment of the Triangle. Over the past twelve months cases prevented future enactment of such regulations. we have welcomed more than 78 new members to our • Advocating: TAA successfully advocated for numbers, resulting in 791 members for the year and Pro-Landlord Bed Bug Legislation and Landlord Tenresulting in the gain of over 3000 units. The members ant Chapter 42 changes that will improve business are comprised of 123 management companies, 413 practices for North Carolina landlords. Both bills will be communities, and 52 independent rental owners repretaken up in the May 2012 short legislative session and senting 101,910 units; and 203 vendor/suppliers who the outlook for passage is very likely. provide products or services to the apartment industry. 24

the ApartMentor | January/February

Education TAA has offered over 22 education seminars/ courses, which included Emergency Disaster Preparedness, Fair Housing Compliance in 2011, Power Leasing, World Class Customer Service, Maximum Marketing: The Ultimate Focus to Increase Occupancy, HVAC 101 Basics, R-410A, Fundamentals of Plumbing, (2) Legal Issues seminars and the NAAEI/IREM Fair Housing & Beyond seminar. TAA moved into its new facility just in time to house the October and November Legal Issues seminars. The association had 101 attendees in attendance between both seminars. TAA’s new “State of the Art” Education Center seats 85 classroom style. TAA had 58 students participant in earning their NAAEI designations: Certified Apartment Portfolio Supervisor (CAPS), Certified Apartment Manager (CAM), National Apartment Leasing Professional (NALP), and Certificate For Apartment Maintenance Technician Program (CAMT). The association will still continue to offer traditional, non-traditional and need-it-now educational opportunities for the apartment industry professionals. The Triangle Apartment Association’s Education Committee has been busy this year as well. They kicked off the year with the sale of TAA’s 2011 and 2012 Maintenance Personnel Calendar and the “Battle of the Baskets” fundraiser with proceeds to benefit the Education Scholarship Fund. The committee raised over $528 and sold over 60 Maintenance Personnel calendars; and raised $741 from the “Battle of the Baskets” silent auction totaling $1,269. With funds from the Scholarship fund, the association was able to underwrite the cost of 4 candidates to take NAAEI designation courses. They hosted 1 Managers Breakfast Roundtable with over 20 managers in attendance; and 1 Maintenance Breakfast Roundtable with over 23 maintenance supervisors/technicians in attendance; and for the first time a Leasing Breakfast Roundtable with 20 leasing professionals in attendance. The committee continues to up date TAA’s Resource Library with relevant materials free of charge to TAA members. As we move into 2012 the Education Committee looks forward to working with Triangle Apartment Association Education Foundation (TAAEF).

Networking TAA’s Special Events Committee began 2011 offering a series of TAA AfterWork Networking events for members the 3rd Tuesday of the month. Initially offered in 2010, Special Events again provided this as a low cost, no cost way for members to network in a casual setting at the end of their day. The first event was held in March at Wild Wings Café in the Brier Creek area in

Raleigh with over 45 members in attendance. That was followed up by moving out to Top of the Hill Restaurant in Chapel Hill in April; and Champps Americana at Southpoint in Durham in May. Members networked with colleagues while enjoying complimentary drinks and appetizers. TAA’s annual Trade Show held in April in the Expo Center at the NC State Fairgrounds was the largest attended in the association’s history with over 1200 enjoying “TAA’s Wide World of Sports”. TAA vendor members were able to display their products and services to the Triangle’s multifamily housing decision makers and site personnel and network with their current and prospective clients. Back for a 2nd year was the hugely popular “TAA’s Got Talent.” With 7 acts and 175 spectators – it was an exciting night of showcasing the diversity of our members’ hidden talents. The Longbranch Saloon was the backdrop for the evening and members were treated to singers, soloists and bands. It definitely was a night to remember. The Fall Golf Classic held at Hedingham Golf Club in Raleigh provided another opportunity for members to get together. With sold out sponsorship opportunities and 124 golfers – it was a great way to network between owner/operators and vendor partners. Special Events finished out the year by hosting the 4th annual Maintenance Mania event with its high octane energy for TAA’s maintenance personnel competing for bragging rights and to label themselves TAA Maintenance Titans. Held at Heaven and Earth Landscaping for the 2nd year, the competition was all a buzz with spectators cheering on their favorites to victory. 2011 was a busy year for Special Events with a diversity of networking venues. The Committee looks forward to surpassing expectations in 2012!

Communications TAA finally got on the social media bandwagon and launched its presence on FaceBook, Twitter and started a Blog. This new way (for us) of communicating with members has proven to be a wise investment for the association as our members “like” us on FaceBook, and “follow” us on Twitter; thereby allowing us to update them almost instantaneously on the affairs of the association. Whether that’s Government Affairs Alerts when we need help contacting legislators or just posting photos from events as they are happening. We look forward to continuing to engage our members with these forms of communication. The website, remained the 24/7 information resource for the membership. The ApartMentor, the association’s bi-monthly magazine, continues to serve as one of the main vehicles to disseminate information to the members about trends in the apartment industry, upcoming events and continuing education. Each issue features the President’s

Pen, a spotlight on vendors, education and event offerings, and legal and government affairs information. E-News & Legislative Updates are emails distributed monthly to TAA members to keep them abreast of TAA news and legislative issues affecting the apartment industry.

Community Outreach • Komen: 2011 marked the 5th year for TAA’s PR Committee to lead the association’s participation in the Susan G. Komen Race for the Cure in Raleigh. More than 100 Team TAA members walked for the cause and collectively raised over $7,500, which will be used to help fight breast cancer in the Triangle. • Mission Possible: TAA asked its members to accept the mission and they did. Over the 2011 holiday season members collected new items for children for TAA’s Tots Tubs of Love campaign. More than 1000 items were donated to the Raleigh and Durham Rescue Missions, and Orange County Social Services to help the homeless and needy in the Triangle community.

Members participate in an Emergency Preparedness Seminar facilitated by CRC: The Disaster Response Experts

Career Fairs / Renting 101 Another part of the Public Relations and Community Outreach Committee’s mission is to educate students about careers in property management and renting that first apartment. Participating in Career Fairs and the “Real World” met those goals. • Career Fairs: Committee members attended two Career Fairs in 2011. One at NC State in the spring and at North Carolina Central University (NCCU), in the fall. Over 100 resumes were collected and made available to TAA members. • Triangle United Way “Real World” Experience: For the 2nd year, members of the PR Committee participated in the Triangle United Way’s Real World experience, a one-day simulation of the real world designed to teach independent living skills to foster care youth, ages 16-18. TAA volunteers staffed the 3 housing provider booths with information on the costs

The Diversified Flooring Team at the Annual Trade Show

and responsibilities of renting 1, 2 and 3 bedroom homes in the Triangle. Students found out first-hand the “real world” experience of paying for application fees, security deposits, qualifying for apartments, purchasing renter’s insurance, and the pros and cons of renting with a roommate.

Products & Services Council The focus for the TAA Associate Members is to support the property Owners and Management Companies with services to help maintain the standard of excellence in the Triangle multi-housing market. The Products & Services Committee’s task is to create networking opportunities with the TAA Associate Members and the Regionals and Owners in the Apartment Industry. The TAA Trade Show was held on April 27, 2011 and hosted 132 Exhibitors and over 1,000 attendees. The PSC encourage first time exhibitors to participate in the Trade Show by assigning a “buddy” to help them learn the ins and outs of a successful trade show booth. They also received one set of O/O mailing labels and $10 credit toward a future TAA event or seminar in 2011. We had 19 first time exhibitors participate! The PSC also offered a TAA Annual Trade Show “Free” Exhibitor Workshop where exhibitors were given tips and techniques on how to attract customers, sell their products, and make the most of their time at the Trade. The Products & Services Committee once again sponsored the “All in the Family” Contest. Communities were challenged to do business with TAA Members and to refer non-members for potential TAA membership. The top two Owner/Operators doing the most business with TAA Vendors starting January 1, 2011 through June 30, 2011 won $500 in TAA cash bucks. TAA Bucks can be use toward the registration of any Educational Opportunity or Networking Event hosted by TAA. They may also be redeemed toward ApartMentor or website advertising On October 27, 2011 the 4th Annual 5 Star Dinner was held at the Brier Creek Country Club. The evening served as a “networking” social opportunity to get to know the Regionals and Owners; and as such, there were no sales presentations or pitches during the evening. Each Regional received a notebook at the end of the evening especially designed for them by the sponsoring Associate Sponsors.

the ApartMentor | January/February


Calendar of Events JANUARY

19-21 CAPS 9:00 a.m. – 5:00 p.m. TAA Education Center 19

Executive/Board of Directors Meeting 3:30-5:30 p.m. Sheraton Imperial Hotel, RTP


January Membership Meeting & Board Installation 6:00 – 8:00 p.m. Sheraton Imperial Hotel, RTP


Maintenance Breakfast Roundtable 8:00 a.m. – 9:00 a.m. TAA Education Center

27 31

TAA 101 8:30-11:30 a.m. TAA Education Center Appliances Troubleshooting 9:00 a.m. – 5:00 p.m. TAA Education Center

FEBRUARY National Apartment Careers Month 8, 15 CAM 22, 29 9:00 a.m. – 5:00 p.m. TAA Education Center


Executive /Board of Directors Meeting 8:30-11:00 a.m. TAA Board Room



Triumph Achievement Awards 6:00 – 8:30 p.m. Embassy Suites Hotel, Cary

CAPS 9:00 a.m. – 5:00 p.m. TAA Education Center

Vendor Spotlight Scott Ethridge Agency Leigh Hayworth is a Corporate Accounts Support Manager for Central Wholesalers, Inc. She has been with the company for 8 months and is currently serving on the Products and Services Committee, Special Events Committee and the PR Committee. Leigh feels that serving on the committees and participating in TAA events, provides a way for all to realize her level of commitment as a volunteer, and her character in representing Central Wholesalers. She has found that involvement is the best way to connect with potential customers and other vendor partners in a more personal way. Leigh says, “We are all on the same team and striving to create great events that are not only beneficial to us, but to our association and community.” Central Wholesalers has been a provider of maintenance supplies, products and services to the apartment industry for 30 years. With over 20,000 items in stock available for free next day delivery (no minimum), they meet the needs of maintenance staff to help keep your residents at an optimum level of satisfaction. They also provide services, by their own employees, such as tub glazing, and counter top resurfacing. In addition, they manufacture custom window screens, counter tops, and blinds. Armstrong and Marsh kitchen and bath cabinetry are also stocked in several different finishes and styles to suit most any design plan. 26

the ApartMentor | January/February

Scott Ethridge is an owner/agent with Nationwide Insurance. After almost 5 years as a Senior Commercial Underwriter with Nationwide, Scott partnered with an existing agency that has been serving folks in the Triangle Area for over 32 years. Scott’s commercial insurance expertise blended well with his team and although their company offers both personal and commercial indemnity products, Scott’s focus will be in the commercial insurance sector, specializing in: Apartments, HOA’s, Single Family Dwellings, Condos, Tenants, Office Buildings, Landscapers, Janitorial, Heating & Air companies and other related business operations. Scott’s team has over 80 years of combined insurance experience and their unified goal is to offer insurance products and services that exceed customer expectation while establishing long-lasting relationships built on dependability and trust. Whether it’s Property, Liability, Workers Compensation, Business Income, Ordinance & Law, Tenant Insurance, Business Auto, or other business insurance needs, their team of advisors are available to serve their clients as a trusted and knowledgeable resource. Even though Scott is new to TAA he immediately recognized the sincerity and integrity of the group and its members. Scott looks to be involved with TAA for many years to come and has already begun building friendships within the association. Scott is now serving on the Product & Services Committee.

the ApartMentor | January/February


7920 ACC Blvd, Suite 220 Raleigh, NC 27617

Water Heaters

Available at our Raleigh location


Where Loyalty & Service Matter®

• American made

• Electric models in standard and low boy ranging from 30 – 50 gallon • Gas models in standard size ranging from 30 – 50 gallon • 100 gallon gas commercial heaters • Non-CFC foam insulation

• Vitraglas® ceramic coating provides a tough interior surface for hot water tanks We also carry a full line of water heater parts including elements, supply lines, thermostats, drain pans and connectors. Ask your sales rep for more details

Call 919-572-2220 Fax 919-572-2224

The Apartmentor - Jan/Feb 2012  

Triangle Apartment Association magazine

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