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NOV/DEC 2011


GOT BED BUGS? Effective Management & Strategies Seminar

TAA Open House & Tots Tubs of Love Collection December 8 TAA Office & Education Center

A Holiday Thought For You “Happy Holidays.” “Season’s Greetings.” These are wonderful phrases, to be sure, but they somehow do not capture the multitude of emotions this time of year represents: Cherishing our friends. Spending precious time with loved ones. Feeling thankful for the blessings of the past year. The wonder of surprise to receive a gift. The healing that only laughter can prescribe. Experiencing the joy of giving. Remembering fondly those who are no longer with us. The comfort of hope for what is to come. The banishment of cynicism and the embrace of love and optimism. The sublime realization that these experiences bestow on us: that we do not live to work – instead, we work to live. At this time of year, we hope you will join us in remembering the truly important aspects of life that are eternal, unchanging, and profound. The things that make life worth living. From our families to yours – It is our sincerest hope that you experience The blessings of Thanksgiving, The unique Joy that is Christmas, and a wonderful New Year.

Brownlee Law Firm, pllc

William K. Brownlee Gilbert W. File Jennifer M. Hodgson LaTonya D. Hucks Heather M. MacDonald F. Todd Whitlow

Triangle Apartment Association OFFICERS Ken Sherman President Camden Properties Morrisville

Paul Yount, CAS, CAM Secretary For Rent Media Solutions Raleigh

Latoya T. Patterson, CAPS, CAM, HCCP Vice President Gingko Residential Durham

Frederick F. Dean, Jr. CPM, CGP Immediate Past President NRP Management Group Raleigh

Cliff Webster, Jr. Treasurer Kettler Management Raleigh

Triangle Apartment Association 7920 ACC Blvd, Suite 220 Raleigh, NC 27617 919.782.1165 • 919.782.1169 FAX

TAA Office Hours Monday through Friday, 8:30am-5:00pm. Affiliated with:

DIRECTORS Will Brownlee Brownlee Law Firm, PLLC Director 2011 Raleigh

Walter V. Morgan HD Supply Director 2011/2012 Morrisville

Vicki Franciosi Trademark Residential Director 2011/2012 Raleigh

Amanda Nicklow, CAM Fairfield Residential Director 2011/2012 Raleigh

LouAnn C. Frye, CAM Hawthorne Residential Partners Director 2011 Durham

Barbara O’Steen Kettler Management Director 2011/2012 Durham

Katie Kosnar Colonial Properties Trust Director 2011/2012 Raleigh

Laura Waddell, CAPS Davis Development Director 2011 Durham

Leslie Mathis, CAPS, CAM Mid America Apartment Communities (MAAC) Director 2011 Raleigh

Danny Young Prosource Fitness Equipment Director 2011/2012 Raleigh

Bob Metzger, CAM Crosland Director 2011/2012 Cary

Apartment Association of NC

6060 Piedmont Row Drive South, Suite 575 Charlotte, NC 28287 704.334.9511 • 704.333.4221 FAX

National Apartment Association 4300 Wilson Boulevard, Suite 400 Arlington, VA 22203 703.518.6141 • 703.248.9440 FAX

TAA Mission Statement The Triangle Apartment Association is committed to serving the rental housing industry by providing education for professional development, protecting the interests of rental housing providers through legislative advocacy, fostering business partnerships, and participating in the betterment of the Triangle and surrounding communities.

TAA STAFF MEMBERS Josie H. Eatmon Executive Director

Valli Gibson Members Services Coordinator

Suzanne Pratt Education Director

Ellen Gioielli Staff Accountant

CherylAnn Houseman Government Affairs Director

This issue of the Apartmentor is designed and published by Moonstone Studio, LLC, proud members of the Triangle Apartment Association. November/December | the ApartMentor | 3

President’s Pen Insert New Headline Title Here Insert letter here.

TAA Open House & Tots Tubs of Love Collection

Ken Sherman Camden Properties 2011 TAA President

4 | the ApartMentor | November/December

Thursday, December 8 12:00 – 5:00 pm 7920 ACC Blvd., Suite 220 Raleigh, NC 27617 Members, you are cordially invited to join us between the hours of 12-5pm to toast the Holiday Season and see TAA’s new offices and education center. While you’re here please drop off your Tots Tubs of Love Items. We’ll have some of Santa’s helpers here to assis t you!

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TAA’s Triumph Achievement Awards Triumph Achievement Awards Moved to Thursday, February 23, 2012 Nominations Extended Many of you have called asking for an extension due to budget season. You asked - We Listened!

The Nomination Process has been extended to Wednesday, November 30.

Nomination forms must be received in the TAA office by close of business November 30, 2011.

Got to to download forms. Forms should be mailed to: TAA Triumph Awards Mailing Address: PO Box 90114, Raleigh, NC 27617 or Physical Address: 7920 ACC Blvd., Suite 220, Raleigh NC 27617

Be a part of the Triumph Achievement Awards being held February 23, 2012 • Embassy Suites Hotel, Cary Sponsorship Opportunities

Platinum Sponsorship: $1,500 (SOLD)

Silver Sponsorship: $500 (5 remain)

Gold Sponsorship: $1,250 (SOLD)

Signature Drink Sponsorship: $500 (1 remains)

Valet Sponsor: $100 (Limit 1)

Welcome Desk Sponsor: $200 (SOLD)

Sponsors: Platinum: Brownlee Law Firm Gold: Disaster One Silver: Apartment Finder, Cary Reconstruction, Cort, ARCO Signature Drink Sponsorship: Maintenance Supply Headquarters Welcome Desk: Redi Carpet Company Name:_ _______________________________________________________________________________________________ Name:_______________________________________________________________________________________________________ Phone:_______________________________________________________________________________________________________ Email:________________________________________________________________________________________________________ Sponsorship:_ _________________________________________________________________________________________________

Payment Options: o Payment Enclosed o Please invoice me | To pay by credit card, call Ellen Gioelli at 919.782.1165, ext. 9 Return to Josie Eatmon at or fax to (919) 782-1169 No Later Than December 23, 2011


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Government Affairs LOCAL NEWS ALERT: Town of Chapel Hill Northside and Pine Knolls Neighborhood Staff Plan Proposes PROP & other Overreaching Regulations!

The Council considered a report detailing staff activities underway in the Northside and Pine Knolls neighborhoods associated with student rental development and the development of a response to the Northside and Pine Knolls temporary moratorium. A Public Hearing is scheduled for November 21, 2011, to consider the Northside and Pine Knolls Community Plan, a result of these efforts. The Community Plan includes Land Use Management Ordinance Text Amendment proposals designed to eliminate the development of accessory structures and the subdivision of property, establishes a 4-vehicle maximum per single family property for the Northside Neighborhood Conservation District and may add an annual affordable housing fee to the tax bill for houses at a certain value level.

Town of Cary’s Transportation Development Fee and Adequate Public Facilities Road Ordinances

White and Smith Planning and Law Group held a Focus Group meeting on September 29, 2011 with members of the Development Community in response to a Town of Cary request for comments regarding the Town of Cary’s Transportation Development Fee and Adequate Public Facilities Road Ordinances. Following is a summary of that meeting: Mr. Mark Smith opened the meeting with the following overview: • Effort somewhat unique because most studies performed for municipalities looking to adopt a new ordinance. • Town’s existing ordinance complicated with 20 years of precedence. • Town’s existing ordinance aggressive with timelines. • Staff’s direction to evaluate how to streamline and make more predictable. During the Q&A session, there were significant discussions on the challenges associated with working with the current ordinances. Several common themes or recommendations for improvement included: • Change the TIA procurement process to allow the developer to retain a qualified traffic consultant to perform the TIA with 8 | the ApartMentor | November/December

review by one of the Town’s on-call traffic consultants.Thought process was to remove the “lack of trust” barrier and streamline the process similar to the City of Durham. • Re-build trust with more transparency and consistency throughout the developer’s agreement process. • Overhaul the reimbursement policy so that developers can re-capture costs associated with the Town’s vision for future roadway sections. • Push for Town facilitated developer agreements for off-site improvements to avoid the “1st come” or “last in” approach where a developer with 20% traffic pays 80% of costs. The consultant’s next step is to prepare recommendations by the end of October for the Council’s review at a work session on November 15th.

City of Raleigh Rental Registration and Probationary Rental Occupancy Permit (PROP) Program Update

As Raleigh owners/operators plan 2012 budgets, due to the significant legislative victory known as Senate Bill 683, owners/operators in the City of Raleigh no longer have to budget $30 first rental unit and $10 for each additional on the same parcel. The new law limits rental registration fees to a maximum of $50 for properties that have 20 or more rental units; $25.00 for properties that have 4 to 19 units; and $15 for properties with three or less units. Under Senate Bill 683, the City’s PROP ordinance has not changed. Please continue to operate a zero-tolerance policy when handling nuisance and criminal activity on your property. There are a number of ways a rental property can become eligible for PROP. Some examples are: 1. Going past the deadline on a minimum housing case, or zoning case; 2. Having four (4) violations (public nuisance’s or housing) within a two (2) year period; 3. Three (3) noise/party citations/convictions; 4. Violation of zoning density. PROP and Rental Registration are two different programs. PROP applies to “problem” rental properties, while rental registration applies to all rental properties in Raleigh. Project your rental property by using the PROP Lease Addendum, exclusively available to TAA members. The addendum is another tool to alert and educate your residents about the PROP program. You can download a copy of the addendum @ www.

Town Manager Pitches New Budget Process for Chapel Hill | Elizabeth Friend Reporting As if a sluggish economy, rising unemployment and falling property values aren’t enough to worry Chapel Hill residents, Town Manager Roger Stancil says there are three looming issues that could squeeze taxpayer wallets in the coming years. “The annual operating cost for the expanded library: about a penny on the tax rate. The funding for street construction and improvements: about $600,000.... The estimate at this point as to changing where we take our garbage: roughly another penny in the tax rate. So just from where I’m sitting today, you’re looking at three cents on the tax rate just to keep your head above water.” Stancil outlined the financial challenges facing Chapel Hill during a presentation to the town council Monday night. He estimates the council will either need to consider raising taxes or cutting $2 million dollars worth of town services to balance the 2012-2013 budget. Last year the council voted to use money from the town’s reserve fund to cover a $1.1 million dollar deficit, but Stancil said as the economic downturn drags on, that strategy becomes less and less sustainable. Instead, he’s proposing a radical change to the way town leaders manage money, called “priority budgeting.” “Priority budgeting is an alternative to incremental budgeting, which is what we normally do when we think about continuing the same services and we talk about how much more we need to accomplish those services,” explained Stancil. “It’s intended to be based on how services are valued by the community and facilitates decision making when resources are scarce, as they continue to be.” The new process will create a two-year budget cycle that’s driven by community input and a realistic assessment of town revenues. “We’ll first start trying to project revenues and begin with those resources rather than beginning with the cost of what it takes to run a department,” said Stancil. “Hopefully this will encourage us to invest in the most important things for the community, and if we have to cut back it will be those priorities that are not as high.” Council members applauded the new approach. “I totally support this process,” said Gene Pease. “This is transformative, a major change in how we’re thinking about moving forward for the town. In my opinion there’s no other way to go about it.”

Government Affairs Stancil will deliver another update on the town’s economic condition in November. Elected officials will begin work on the new budget process at a council planning retreat in February.


TAA Meets with Congresswoman Renee Ellmers (NC-02) On September 27, TAA Government Affairs Committee Members met with Congresswoman Renee Ellmers (NC-02) at her Dunn District Office during a Congressional recess. Congresswoman Ellmers graciously gave us more than forty-five minutes of her time. The time allotted gave us

Meeting with Congresswoman Renee Ellmers (NC-2) Brenda Brantley & Norm Praet

an opportunity to familiarize Congresswoman Ellmers with the apartment industry as well as discuss priority national issues the industry faces such as a tax increase on carried interest, urging lawmakers to enact a more balanced housing policy, one that respects the rights of individuals to choose housing that best meets their financial and lifestyle needs and GSE reform that includes a federal guarantee for multifamily mortgages. TAA looks forward to meeting with Congresswoman Ellmers and other Congressional Members at the NAA Capitol Conference if not sooner.

Credit Score Disclosure Obligation

As of July 21, 2011 a firm using a “credit score” in the rental screening process that takes an adverse action against a rental applicant may have a new disclosure obligation. The Dodd-Frank Wall Street Reform law (P.L. 111-209) expanded the Fair Credit Reporting Act’s adverse action notice requirements to include the disclosure of the credit score.

National NEWS The term “credit score” is defined in statute and is generally limited to those scores used in the loan application process. If you or your resident

screening service provider use a credit score and take an adverse action, you must comply with this new notice requirement. Importantly, if you or your resident screening company does not use a credit score as defined, but use a scoring model specific to the rental decision, i.e., one not used in the loan process, then it is likely that you will have no additional notice obligations.

Update on Pool Drains: Defini tion of “Unblockable Drain” Is Revoked

The Consumer Product Safety Commission (CPSC) has revoked its interpretation of an “unblockable drain” in complying with the requirements of the Virginia Graeme Baker Pool and Spa Safety Act (VGBA). This new interpretation may impact some apartment pool operators. The VGBA requires pool operators to install new anti-entrapment drain covers on all public pools. When a pool has a single main drain, other than an “unblockable drain,” the law requires additional layers of protection such as an automatic pump shut-off or a gravity drainage system. Prior to this change, the CPSC sometimes permitted the use of large drain covers installed on small single main drains to satisfy the requirements, eliminating the need for secondary anti-entrapment devices. The CPSC has now reversed its position. Now CPSC guidance will be amended to state: “placing a removable unblockable drain cover over a blockable drain shall not constitute an unblockable drain.” CPSC does not plan to enforce this change before May 28, 2012. It will seek comments from pool operators regarding their ability to comply by this date.

Apartment Industry Wants New Jobs Act to Protect Industry

Digested From “Apartment Industry Wants Obama’s Jobs Act to Better Protect Rental Industry” | World Property Channel by David Barley The National Apartment Association (NAA) and the National Multi Housing Council (NMHC) are calling on Capitol Hill lawmakers to protect rental housing as they tackle the jobs bill recently proposed by the White House. The proposal would increase the tax on carried interest as a way to pay for the bill’s initiatives, and an increase in the tax on carried interest would be detrimental to real estate partnerships, say the groups.

The proposed tax increase would not only increase housing costs for new developments, but also would decrease the supply that makes deals financially viable. Causing a decline in rental housing supply at a time when demand is on the rise and supply is short is foolhardy, they say. The groups also indicate that the changes in the jobs bill would eliminate jobs and depress income for cities and counties. “The apartment industry supports sound economic policy that helps restore job growth, but a tax increase on carried interest is bad for our economy and bad for our housing supply,” notes Cindy Vosper Chetti, NMHC/NAA Senior Vice President for Government Affairs.

HUD Issues Proposed 2012 Fair Market Rents

The U.S. Department of Housing and Urban Development (HUD) has issued its proposed FY 2012 Fair Market Rents (FMR), and there are significant changes in FMRs in almost all areas. Specifically, HUD is using the new five-year 2005-2009 data from the American Community Survey (ACS). This is the first time five-year estimates have been available. However, because it is based on data ending in 2009, a weak recessionary year, it has resulted in artificially low rents in many areas. According to one estimate, the FY 2012 FMRs are lower than FY 2011 rents in approximately 70 percent of U.S. counties. A number of metro areas also record double-digit increases. The changes are particularly extreme in areas with relatively small populations. While the methodology used by HUD for the new FMRs appears to be sound, and the move to more accurate five-year estimates is encouraged, the wide variations in rents from one year to another will have an adverse effect on many local housing agencies and private property owners who participate in the Section 8 program. NAA/NMHC and a coalition of organizations submitted comments to HUD recommending the Department setting a floor of 5 percent on FMR decreases to mitigate the impact of moving to the new data source.

Safety Alert: Fire Sprinkler Antifreeze

The National Fire Protection Association (NFPA) in 2010 issued a safety alert regarding fire sprinkler systems containing antifreeze. Antifreeze is used in sprinkler systems that are subject to freezing. NFPA has removed its requirement that all antifreeze be removed from November/December | the ApartMentor | 9

Government Affairs

TAA President Ken Sherman, GAC Co-Chair Brenda Brantley, TAA BoD Will Brownlee, Town of Apex Mayor Keith Weatherly, GAC Member Norm Praet and AANC BoD Kellie Falk-Tillett.

The program differs significantly from the Energy Star rating system that is available to commercial properties. There are two paths to earning the Energy Star designation: developers may choose a prescriptive package developed by EPA or a customized approach using ASHRAE-approved energy modeling software. Visit The willingness of industry leaders to support their association’s government affairs activities is directly related to the long term health of the industry. TAA need its members to embrace our unified voice. Let us know your concerns, give us your ideas, and help us advance TAA government affairs. For more information, please feel free to contact Cheryl at 919.782.1165 x 4 or

Industry NEWS TAA members enjoying the Triangle-Area Meet Your Candidates Mixer.

sprinkler systems. It does have specific requirements for NFPA 13D systems. 13R systems, typically installed in apartment buildings up to four stories in height, are required to comply with the antifreeze requirements contained in NFPA 13. NFPA recommends considering alternatives to antifreeze, using the minimum necessary concentration of antifreeze and having the system tested by a qualified individual.

EPA Energy Star Rating Established for High-Rises

EPA has announced an Energy Star rating for multifamily high-rise buildings; prior ratings were for low-rise properties only. The designation may be applied to new and substantially renovated properties that meet specific criteria, notably that they are designed to be at least 15 percent more energy efficient than ASHRAE Standard 90.1-2007.

TAA Launches Bed Bug Tool

TAA is pleased to announce, in collaboration with the Brownlee Law Firm, PLLC, the Bed Bug Lease Addendum, a tool to help rental housing providers educate potential residents and aid in preventing bed bug infestations. If you own or manage rental properties you cannot afford to not take every preventative measure when it comes to bed bugs. The addendum should be accompanied with adding bed bug language to your leasing

application and rental verification procedure. The lease addendum is available as an exclusive benefit to TAA members. You may access the password protected addendum at under bed bug resources. If you have forgotten your username and password please contact Valli @ vgibson@

MARK YOUR CALENDARS! TAA Introduces Effective Bed Bug Management & Strategies Dr. Miller’s Current Project, The Efficacy of Bed Bug Management Products and Strategies. Virginia Tech is currently one of two universities in the nation that is rearing bed bugs for research. The liability issues associated with bed bug presence have already resulted in hundreds of thousands of dollars being awarded to people who have been bitten by bed bugs. Dr. Miller’s research has focused on evaluating the efficacy products labeled for bed bug control and those that have potential as a bed bug management tools. Bed Bugs have become a major problem with the multifamily industry. What began as a few scattered reports in the 1990s became a full-blown epidemic in 2005. Because bed bugs have not been a problem for over 40 years, relatively few pesticides are labeled for their control, and none have been evaluated for efficacy. On-line registration at

Effective Bed Bug Management and Strategies Dini Miller, Ph. D.

Virginia Tech Entomology Department

TAA Education Center

December 9, 2011, 8:30AM-12PM Breakfast Provided

$49.00 for TAA Members $99/Guests *Earn 2.5 CAPS, CAM, CAMT and NALP Continuing Education Credits* 10 | the ApartMentor | November/December

Government Affairs TAA-PAC salutes all TAA Members that have made a 2011 contribution to the TAA-PAC! Your contribution will help TAA support political candidates who support the multifamily rental housing industry! With your support TAA will continue to build and develop relationships with elected officials to advance TAA’s political initiatives Special Recognition for their strong commitment to the TAA-PAC:

President Club Level $500 + Jorge Baldor

Jerry Bynum

Daniel Roehl

Capitol Club Level $250-$499.00 Kellie Falk-Tillett

Alton Smith

Cliff Webster, Jr.

Leadership Level $99.00-$249.00: Steve Brady Brenda Brantley Will Brownlee Dena Daniels Patrick Flanigan Vicki Franciosi Gordon Grubb

Steele Hall Francisca Heinrich Katie Kosnar Leslie Mathis Bob Metzger Courtney Mills Sandy Mishamandani

Meg Pisczek Norm Praet Brandi Robalotto Rebecca Rosario Ken Sherman Paul Yount

Advocate Level $50.00- $98.99: Eric Brady Mark Brady

Barb O’Steen

Erin Wheelock

Membership Level $25.00- $49.99: Frederick Dean, Jr. LouAnn Frye

Walt Morgan Latoya Patterson

Laura Waddell Danny Young

Political decisions have a direct impact on everyone associated with the apartment industry! Property Owners


Associate Partners

You feel the brunt of the impact- it is your bottomline and investments that are affected!

Your income, and even your job, could be at stake!

If your customers are not healthy or profitable, your sales will be less!

Make your contribution today by clicking or mail your personal check to: TAA-PAC 7920 ACC Blvd., Suite 220, Raleigh, NC 27617 *Updated @ time of printing All proceeds will benefit TAA-PAC. Paid for and authorized by the TAA-PAC. TAA-PAC contributions are not tax deductible as charitable contributions for federal income purposes. State law requires political committees to report the name, mailing address, occupation and name of employer for each individual whose contribution aggregate is in excess of $50 in a calendar year. All contributions to TAA-PAC are voluntary. You may refuse to contribute without reprisal.

November/December | the ApartMentor | 11

Residents Landlord Lawyer | Encouraging to Help Themselves

By Will Brownlee, Brownlee Law Firm, PLLC


It is a constant fact of a property manager’s life: residents will have complaints about their neighbors. Some complaints are about loud music or televisions; others involve reports of boisterous children or reporting disturbing domestic disputes; still others may allege criminal activity. I suppose one can argue that, in some places close neighbors may result in close friendships—while in others, closeness sometimes breeds contempt. It is also a constant that these contemptuous neighbors always seem to look towards you, the property manager, for assistance. How convenient!

At times like these, you may feel like a surrogate parent looking after hundreds of children who appear, quite suspiciously, to be grown adults. They make complaints. They point fingers. They demand you take them at their word and take action to protect them. Quite possibly, you may have to resist the compulsion to pat them on the head and tell them that everything will be alright. If only you could wield such power. The hard truth is: you cannot. They can.

A QUESTION OF EVIDENCE Naturally, property managers cannot be everywhere at once to witness poor conduct by residents. Thus, a property manager’s knowledge of events is often learned secondhand, courtesy of the complaining residents – who sometimes make verbal complaints by telephone, more passionate and detailed ones in writing. Whether the information is received orally or in writing (note: whether the writing is notarized or not is really irrelevant), such second-hand knowledge is usually referred to as hearsay. In the legal world, hearsay is usually inadmissible in a court of law, as it is considered inherently unreliable. Similarly, police reports alone do not a crime make. In fact, law enforcement officers are often the most common purveyors of hearsay: they usually show up when the conduct in question is long over, and as such, virtually their entire report is made up of second-hand evidence gleaned from witnesses who actually saw or heard something. Given these realities, an eviction lawsuit based on resident’s mere written statements or oral complaints – or one based purely on a

12 | the ApartMentor | November/December

police report – can be one doomed to failure. Put another way, you cannot do this alone. Even if you hire an attorney to represent you in the eviction lawsuit, that lawsuit is also subject to failure without sufficient evidence from eyewitnesses: your residents.

“…BUT I DON’T WANT TO GET INVOLVED.” This is perhaps the most common refrain sung by residents, and it is the most unfortunate. The truth of the matter is simple: they are already involved – inextricably, unavoidably, absolutely. By virtue of being a witness to specific events in the community, they instantly become the only true source of information for a court to consider, other than a blatant admission by the resident you are seeking to evict (and how often will that happen?). When they share this information with you, you then have a duty to act to protect their rights and to enforce the lease agreement against the resident who is violating that lease. They, in turn, would have a duty to appear in court and tell the judge the very same

items of information shared with you. Having a “victim resident” in court to testify is absolutely essential for not only evidentiary reasons but also for psychological ones as well. Assume for a moment that hearsay is not a concern and that the judge somehow allows you to testify about things for which you have no firsthand knowledge (this will probably not happen, of course, but let’s pretend you could actually get away with it). This places you in the position of presenting a case where the landlord is attempting to evict a resident for being too “noisy” or “bothering others.” To you and me this information may seem earthshaking and vital. To another person such a magistrate, it may come across as anal-retentive and overly picky, not valid reasons to evict someone from their home. Now let’s imagine the same situation with the “victim resident” testifying on your behalf. They could inform the court of how the actions of the neighbor has interfered with their ability to live in your community; how noise or other nuisances have ruined their sleep patterns; created increased stress to the point that they cannot stand to live in


their apartment any longer and have considered moving out just to escape this horrible neighbor; and in criminal activity cases, how they witnessed the neighbor engaged in a criminal act of some kind. That kind of testimony can have a powerful psychological effect on a presiding magistrate judge. In the space of a few short minutes, the case has transformed itself from a landlord nitpicking a resident to death to one of the wonderfully proactive, heroic landlord coming to the aid of a resident in need, a resident victimized by the acts of an inconsiderate, nuisance-causing neighbor – a neighbor who has breached the lease; a neighbor who, in short, should be evicted. The result of such testimony is a far higher chance of winning the eviction case and solving the root problem of evicting the problem resident. Thus, any debate of whether or not a complaining resident should get “involved” is a quick one: they absolutely should be willing to testify, even if you have to arrange to subpoena them to court as witnesses.

THE POWER TO FIX THE PROBLEM IS THEIRS, NOT YOURS Based on the above, you now understand that full cooperation from the complaining resident is essential. Without court testimony, it is a difficult and sometimes improbable task to win any eviction lawsuit for any reason other than nonpayment of rent. Thus, you may well decide that unless you obtain the cooperation of the victim, it is not worth pursing an eviction at all. . . . and perhaps you should tell the resident just that: no cooperation equals no eviction. Unfortunately, some over-demanding, perhaps irrational residents will then demand to be allowed out of their lease, alleging that they can no longer tolerate the living conditions in which they find themselves. In truth, this is nothing but a blatant attempt to transfer the heavy burden of doing the right thing back onto your

But I don’t want to get involved.

shoulders. Resist the urge to give in. Instead, when faced with this situation, you could return the volley back to the resident’s court and say something like this: “No sir. No ma’am. I will not agree to let you out of your lease due to the constant disturbances, the criminal activity, and/or the nuisances you bring to my attention. You had the opportunity to help me help you, and you refused to cooperate and come to court to testify against your neighbor. It is disingenuous and hypocritical to say that I am somehow a bad landlord or that I am not making this a better place to live, when you and you alone had the power to allow me to correct the situation, but you avoided it out of fear of retaliation or embarrassment. If you would only change your mind and agree to testify in court, I would move as quickly as possible to file an eviction against your neighbor. Until that happens, I will not do so.”

The Bottom Line

Granted, these are strong words, and they may very likely provoke an equally strong reaction. They may even result in a sharply worded letter from an attorney on behalf of the victim resident claiming that you have somehow failed in your duties to make the community a fit and habitable place to live (sheer nonsense, in my opinion). However, so long as you have made

it clear that you stand ready and willing to file an eviction to enforce the lease, you transfer the burden – the power, if you will – to the victim resident to do the right thing. Perhaps one of the harder lessons for a property manager to realize is that you cannot solve all of your community’s issues by yourself. The residents are part of the fabric of your neighborhood, and in many ways, they are its lifeblood and its soul. As such, they have a vested interest in making it a better place to live. In Poor Richard’s Almanac, Benjamin Franklin stated that “God helps those who help themselves.” Until that happens, don’t attempt to carry the water all by yourself.

More to come: I hope that you enjoyed this article and that this information will empower you to make better, more informed decisions in managing your communities. Stay tuned to future issues of The Apartmentor, where we will discuss other landlord issues. As always, should you have any questions about the issues raised in this article, I encourage you to consult with an attorney who practices landlord-resident law. Author’s Note: The information contained in this article should not be construed as specific legal advice for your exact situation. Before acting on any information contained in this article or should you have any questions about the issues raised in this article, you should first consult with your attorney. Also, Landlord Lawyer is not meant as a replacement for your own best business judgment. A “legal answer” may not always be the “best” answer for you or your communities, and we applaud and celebrate any creative solution to a problem that avoids litigation, reduces your exposure to risk, encourages positive relationships with your residents, and improves your bottom line.

lord Lawyer

November/December | the ApartMentor | 13

Tots Tubs of Love |

TAA: Your mission, should you choose to accept it, is to make a difference in the lives of homeless individuals and families. Thank you in advance for your willingness to give!


• The Triangle Apartment Association • The Raleigh and Durham Rescue Missions • Orange County Social Services The Triangle Apartment Association is partnering with the organizations and agencies above to assist with their various needs for the 2011 holiday season. We are asking our members to collect NEW infant items (0 months – 3 years of age) to support the “TOTS TUBS of LOVE” project.

3 Steps to Participate: 1. Complete and fax the Commitment Form to the TAA office 2. Collect Items from September 1 – December 7, 2011 3. Bring tubs to TAA Open House December 8, 2011, from 12–5 at the new office

Commitment Form


Yes, Count us in! We’ll participate in the TAA Community Service Project!

Contact for Campaign: ___________________________________________________________________________________________ Community/Business: ____________________________________________________________________________________________ Address _ ____________________________________________________________________________________________________ City _ __________________________________________________________ State_ __________ Zip ___________________________ Tel _________________________________________________________________________________________________________ Fax _________________________________________________________________________________________________________ Email Address _________________________________________________________________________________________________ Signature:_ ___________________________________________________________________________________________________ Date: ______________________________________________________________________________________ Please Fax Your Commitment Form to the TAA office at (919) 782-1169, Triangle Apartment Association | 7920 ACC Blvd., Suite 220, Raleigh NC 27617 | Tel: (919) 782-1165 • Fax: (919) 782-1169 |

HOLIDAY “ TOTS TUBS OF LOVE” ITEMS: This holiday season, we are specifically looking to collect tubs with lids filled with NEW items for infants (ages 0 months – 3 years of age) that will be distributed as gifts to those in need. Though the selected charities appreciate the generosity of their supporters, they cannot use items that are torn, stained, or otherwise in need of repair. Listed below are items needed for the “TOTS TUBS of LOVE” community service project. The Triangle Apartment Association is asking its members to collect new items from September 1 through December 7, 2011 to assist with the effort. Infant items (pampers, diapers, pull-ups, wipes, washcloths) Formula (Enfamil, etc) Sleepwear & infant T-shirts (0-months – 3 years) Clothing (girls, boys, 0-months – 3 years of age) Coats (girls, boys, 0-months - 3 years of age) Socks & shoes (girls, boys, 0-months – 3 years of age) Knit caps, gloves, scarves (girls, boys, 0-months – 3 years of age) Baby bibs (cloth or disposable) Baby shampoo

14 | the ApartMentor | November/December

Baby powder Baby bath Baby bottles Baby blankets Crib sheets Children’s medical supplies (tylenol, benadryl, band-aids) Children’s toys (play dough, construction paper, washable paints & markers) Additional Need This Year: Toys for older children Triangle Apartment Association 7920 ACC Blvd., Suite 220, Raleigh NC 27617 Tel: (919) 782-1165 • Fax: (919) 782-1169

In conjunction with the National Apartment Association Education Institute, your Triangle Apartment Association presents:

National Apartment Careers Month February 2012

This event is a great way for all members to

Join the Speakers Network The Speakers Network is part of the Public Relations/ Community Outreach Committee. The program’s objective is to reach out to local schools to speak about career paths available in our industry and to inspire students to pursue a career in the multi-family housing industry.

Job Shadow Day Job Shadowing is designed to give kids the unique opportunity of an up-close look at the world of work and provide the answer to the commonly asked question, “Why do I have to learn this?” The program invites students to see firsthand how the skills learned in school relate to the workplace. This type of participation is a great option for all of our Association members from on-site management teams, to regional offices and our vendor/suppliers!

Get “Reel” Video Challenge Create your own unique video production to showcase the perks and wonderment that is the apartment industry! The National Apartment Association Education Institute will select two winners and award them with a trip to the 2012 NAA Conference and Exposition in Boston. Check out last year’s winner on YouTube!

support our industry! Participate and bring awareness and promote the attractive and recession-resistant careers in the apartment industry. There are several ways to get involved and lead the industry through your example:

National Apartment Careers Month Commitment Form Contact Name:____________________________________________________________________________________________________________ Company Name:__________________________________________________________________________________________________________ Address:_________________________________________________________________________________________________________________ Phone:___________________________________________________________________________________________________________________ Email:_ __________________________________________________________________________________________________________________

Type of participation:

o Job Shadow Day

o Speakers Network

o Get “Reel” Video Challenge

Please fax form to the TAA office at (919) 782-1169 by December 16, 2011 Thank you for your support and participation! Triangle Apartment Association / 7920 ACC Blvd., Suite 220, Raleigh NC 27617

Membership Management Company Members Grayco Properties, LLC Contact: Butch Scott Wilmington, NC 28412 Tel: 910-794-4074 Email: Website: Northwood Ravin Contact: Meg Pisczek Durham, NC 27703 Tel: 919-354-3679 Email: Website: Parkwood Village, LLC Contact: Katherine Lantigua Raleigh, NC 27606 Tel: 910-794-4074 Email: Website: Community Members Chapel Watch Village Contact: Laura Winner Chapel Hill, NC 27516 Tel: 919-929-2046 Email: Website: The Park at Chapel Hill Contact: Cynthia Galbraith Chapel Hill, NC 27517 Tel: 919-967-7019 Email: Website: Parkwood Village Apts Contact: Katherine Lantigua Raleigh, NC 27606 Tel: 919-832-7611 Email: Website: Independent Rental Owners BP Phase 2, LLC Contact: Michael Waldroup Durham, NC 27707 Tel: 919-403-5300 Email: Associate Members BlueLink Direct Contact: Kateri Bain Atlanta, GA 30305 Tel: 404-304-1591 Email: Website: BlueLink Direct provides residents feedback surveys. They are specialists in resident relations and performance measurements.

TAA Participates in NCCU Career Fair!

Capitol Special Police Contact: Roy Taylor Raleigh, NC 27615 Tel: 919-620-0008 Email: Website:

LCI Group, LLC Contact: Scott E. Lockamy Raleigh, NC 27604 Tel: 919-820-3492 Email: Website:

Capitol Special Police provides the Triangle with the finest contracted law enforcement and security services. Our goal is to deliver the most professional and cost effective services possible to ensure you and your resident’s safety and peace of mind. True security is characterized by incident reduction and appropriate response to unavoidable events.

LCI Group, LLC specializes in restoration services and disaster management. We provide a full list of services to our customers including but not limited to: fire, water, smoke, and storm restoration. We are also licensed in the following fields: unlimited NC General Contractors, NC Licensed Plumbers, and NC Licensed Electricians.

Clear Channel Radio Raleigh Contact: Laura Cole Raleigh, NC 27604 Tel: 919-878-1500 Email: Website:

Ponder Construction Contact: Ron Ponder Franklinton, NC 27525 Tel: 919-939-0163 Email:

Clear Channel Communications, Inc. (OTCBB:CCMO) is a global media and entertainment company specializing in mobile and on-demand entertainment and information services for local communities and premiere opportunities for advertisers. Exterior Diagnostic Services Contact: Chris Orton Apex, NC 27502 Tel: 919-303-0448 Email: Website: Exterior Diagnostic Services (EDS) is a waterproofing and exterior building restoration company. We perform leak detection and correction; window sealant reconstruction; brick, concrete and EIFS repair; parking deck restoration and sealing; precast facade installation and repair; wet sealing, caulking and building coating. Guardian Water & Power Contact: Sean Dicks Columbus, OH 43212 Tel: 614-291-3141 Email: Website: Our mission is to conserve water, gas and electric resources through the application of measurement and information technologies. We create value for our customers by minimizing property utility usage; maximizing recovery of utility cost lowering operating expenses and increasing property values. Jones Lang LaSalle Contact: Derrick Bloom Atlanta, GA 30326 Tel: 404-995-2287 Email: Website: Jones Lang LaSalle is a financial and professional services firm specializing in Multifamily Broker/Sales services and investment management.

16 | the ApartMentor | November/December

Ponder Construction can provide one person or a team to complete your construction projects. Managing your priorities to move the project forward in the most cost effective and timely approach. Summit Property Restoration, LLC Contact: Ryan Carney Goodlettesville, TN 37072 Tel: 615-873-4631 Email: Ryan@summitpropertyrest-oration. com Website: Restoration services; we are general contractors that specialize in water, fire, wind damages Unlimited Recovery, LLC Contact: Will Schien Raleigh, NC 27603 Tel: 919-741-4264 Email: Website: Unlimited Recovery is a prominent towing and Recovery Company headquartered in Raleigh North Carolina. Unlimited serves clients in commercial property management, financial services, law enforcement, commercial trucking and equipment hauling as well as the public at large. Yardnique Contact: Brian Phillips Moorisville, NC 27560 Tel: 919-669-4583 Email: Website: Yardinque provides full service landscaping: Design build, new install, maintenance and irrigation.

The Triangle Apartment Association participated in North Carolina Central University’s Fall Career Fair held on October 6, 2011 in Durham. TAA had the opportunity to inform business, marketing and finance majors about the many career opportunities within the apartment industry. A component of TAA’s overall Strategic Plan, the Public Relations and Community Outreach Committee, is tasked with seeking out opportunities to promote the apartment industry as a career choice. One method selected to accomplish this task is to participate in local career fairs. Special thanks to PR Committee members Latoya Patterson and Katrenia Dickerson, with Gingko Residential for volunteering to staff the TAA booth.

On the Move Cliff Webster, Jr. (formerly with Greystar Real Estate Partners, LLC) has joined Kettler Management as a Regional Property Manager. Julie Spencer (formerly with Hawthorne Residential Partners) has joined Greystar Real Estate Partners, LLC as a Regional Property Manager. Meg Pisczek has joined Northwood Raven as Senior Vice President, Property Management and Bob Metzger has joined as Director of Property Management. Innesbrook Apartments is now being proudly managed by Donathan Properties. Onofrio Construction, Inc. has moved their office to 8804 Gulf Ct., Ste. I, Raleigh NC 27617 Hampton Forest Apartments has changed their name to Northpoint Crossing Apartments. The Apartment Finder is pleased to announce its newest team member Amy Staley. Amy joins their team with 15 years of production experience from NCI and 6 of those years with Apartment Finder. She will be venturing into new territory as a Customer Service Representative.

All in the Family Challenge Congratulations to the Winners! The “All in the Family” Challenge sponsored by the Products & Services Committee ended JUNE 30, 2011. Congratulations to Camden Westwood and The Stratford Apartments for being the top 2 communities doing the most business with TAA Associate Members between January 1, 2011 and June 30, 2011. Each community received $500 in TAA Bucks which can be used towards registration for any Educational Opportunity or Networking Event hosted by TAA. It may also be redeemed towards ApartMentor or website advertising.

Connect With NAA NAA Develops Model Rental Housing Inspections Ordinance By Michael E. Gorman ,CAPS ,CPM ,CCIM, Rose Property Group 2011 National Apartment Association Chairman of the Board

The NAA Government Affairs department has drafted a model residential rental property inspections ordinance in response to an increasing number of rental housing inspections ordinances adopted in localities and municipalities that unduly punish owners, operators and residents of safe, professionally managed and code-compliant residential rental properties. This model ordinance is provided as an example of language that may be used to promote the interests of rental housing providers in deliberations with lawmakers and other interested parties on issues concerning rental housing inspections programs. NAA members and affiliate associations who wish to use this model are encouraged to amend it to meet their unique needs.

network. Attendees will have a chance to exchange ideas and build businesses that best serve the student housing industry. Register before Jan. 6, 2012, to take advantage of early registration rates and take part in the premier event in the industry. Please visit www. The 2012 NAA Education Conference & Exposition is the largest event in the multifamily housing industry. More than 5,500 professionals will gather June 28-30 in Boston to network and learn about the latest trends that will keep them on the cutting edge and at the top of the career ladder.

NAAEI Offers Educational Webinar Series

You won’t get this kind of high-quality professional development anywhere else. Star athletes Mia Hamm and Nomar Garciaparra will team up for the Friday General Session and brand wizard, Bert Jacobs, co-founder of Life is good®, will head a Thought Leader session and show you how optimism can help grow your sales. You’ll also get practical take-home tactics from the more than 40 breakout sessions and the opportunity to explore cutting edge products and services from more than 325 suppliers on the trade show floor.

The NAA Education Institute is offering several educational webinars on the NAA website. Industry experts and NAA members will facilitate the presentations.

Register before Feb. 3, 2012, and save with early registration rates. Please visit

Questions concerning this measure, which is available on the State and Local Government Affairs section of NAA’s website, should be directed to NAA’s Government Affairs Department. Please call 703/518-6141.

The webinars include Transition to Refrigerant R410a (Nov. 15) and Aggression Management (Nov. 16) and Financial Calculations for Managers (Dec. 15). Each webinar provides viewers with copies of PowerPoint presentations, handouts with key information and a chance to ask the experts questions. Webinars are priced at $29 for NAA members and $39 for non-members. Past webinars are available at NAAEI’s Learning Management System website. Please visit

Registration Dates, Keynote Speakers Set For NAA Student Housing, Education Conferences Both the NAA Student Housing Conference and the NAA Education Conference & Exposition are just around the corner.

Finance Expert to Speak Nov. 4 at the Assembly of Delegates in Atlanta The NAA Independent Rental Owners Committee (IROC) is hosting an education session titled “Multifamily Financing Alternatives” at the NAA Assembly of Delegates (AOD). The event is at 11:30 a.m. on Friday, Nov. 4. Glenn D. Houseman, MAI and Senior Vice President of CBRE Capital Markets will speak. A variety of topics will be addressed, such as the comparison of Freddie Mac, Fannie Mae, FHA, Conduits and banks underwriting financing terms and questions to ask a lender. To RSVP for this event, please e-mail NAA’s David Edwards as Come join us at the AOD and learn, get educated and network with your peers from around the country.

Join industry leaders at the Wynn Las Vegas from Feb. 29 to March 2, 2012, for the NAA Student Housing Conference & Exposition to November/December | the ApartMentor | 17

Education |

Don’t have time to provide them the training to help them be the best they can be? Fret no more! Let TAA take care of the training for you!!

TAA Proudly Presents

2012 CAPS Program

CAPS Registration Form Name: _ ______________________________________________________ Property/Company Name:__________________________________________ Address:_ _____________________________________________________ Company Name:_ _______________________________________________

Earn your CAPS designation in 4 weeks! Dare to be the exception! Distinguish yourself with a NAAEI CAPS Designation!

CAPS Designation Course Fee TAA Members: $1,185 Course or $285 Per Module

Non Members: $1,335 Course or $335 Per Module

(Includes Text, Class Instruction & Online Exam)

(Includes Text, Class Instruction & Online Exam)

City/State/Zip:_ _________________________________________________ Telephone Number:_ _____________________________________________ Fax:__________________________________________________________ Email:________________________________________________________ Billing Party:____________________________________________________ Billing Party Address:_ ____________________________________________

Effective Leadership | Module A

Thursday, January 19, 2012 9:00 a.m. – 4:00 p.m.

This course shows students how to go beyond day-to-day management and enter the world of team leadership. Topics covered: leadership versus management, the emotionally intelligent leader, employee engagement, feedback and coaching, and team building.

Legal Responsibilities & Risk Management | Module B Friday, January 20, 2012 9:00 a.m. – 3:30 p.m.

This course is a comprehensive survey of employment, rental and contract law affecting the multifamily housing industry, as well as a review of key environmental and safety regulations. This course also includes a brief section to help students establish and execute an effective risk management program for your apartment communities.

Property Performance | Module C Saturday, January 21, 2012 9:00 a.m. –2:30 p.m.

This course teaches students how to ensure that your property/properties are performing at or above the expectations set in the management agreement business plan. It introduces learners to the key operational and service measures used in the industry and shows you how to write a clear and compelling owner’s report.

Financial Management | Module D Thursday, February 09, 2012 9:00 a.m. –3:30 p.m.

This course will help students become fluent in the financial concepts, terminology, formulas, and ratios commonly used in the multifamily housing industry. The emphasis is on showing students how to maximize income and manage expenses at their properties.

Property Evaluation & Due Diligence | Module E Friday, February 10, 2012 9:00 a.m. –2:00 p.m.

This course covers the various processes: property inspections, financial and operational audits, and regional and neighborhood analyses you will complete to help an owner or company acquire, sell or renovate a property. TAA: Providing educational opportunities for the Triangle apartment industry for 28 years! 18 | the ApartMentor | November/December

CAPS Designation Course Fee TAA Members: $1,185 Entire Course or $285 Per Module Non-Members: $1,335 Entire Course or $335 Per Module _____ I am registering for the Entire CAPS Course _____ Please invoice me for the 3-month easy payment plan $395 (December, January and February) or (January, February and March)

I am registering for the following CAPS Individual Module(s): _____ A ( Registration Deadline: January 09, 2012) _____ B ( Registration Deadline: January 10, 2012) _____ C ( Registration Deadline: January 11, 2012) _____ D ( Registration Deadline: January 30, 2012) _____ E ( Registration Deadline: January 31, 2012) Payment Options: ____ Please Invoice Me (TAA Members Only) ____ Registration Fee Enclosed ____ Credit Card Option Type of Card: ____ Visa ____ Mastercard ___ Am Express We can no longer accept credit card payment by mail, email or fax. To make a secured online payment, please visit the TAA Website at or if you wish to pay with a credit card over the phone, please contact the TAA office at 919-782-1165 ext. 9.

Course Location TAA Education Center Alexander Office Park | 7920 ACC Blvd, Suite 220 | Raleigh, NC 27617 Tel: (919) 782-1165 / Fax: (919) 782-1169 Please mail or fax your registration form to the TAA office. Registration Deadline & Policies

CAPS module fee(s) and registration deadlines are indicated above. Registration fee(s) must be paid prior to each registration deadline in order to receive text material and attend classes, except those who have selected the 3-month easy payment plan option. Cancellations must be in writing. Cancellations received one month prior to individual course module will receive a full refund; received three weeks prior, a 75% refund; received two weeks prior, a 50% refund; received one week prior, a 25% refund; and cancellations received less than one week prior will not be entitled to any refund.

I have read, understand and agree to the CAPS registration policies.

Signature:_________________________________Date: ____________



Developed jointly by the industry leaders in multifamily management

? s g u B d e B t o


u TA A I ntrod

Effective Bed Bug Management & Strategies Seminar Form


Din Presented by tomology Department En Virginia Tech

Fee: $49/Members $99/Non-Members/Guests Earn 2.5 CAPS, CAM, CAMT and NALP Continuing Education Credits*

Name: _ ____________________________________________________

Got Bed Bugs?

& Strategies t n e m e g a n d Bug Ma . D. Effective Be i Miller, Ph

Property/Company Name:________________________________________

Address:_ ___________________________________________________

Company Name:_ _____________________________________________

Date: Friday, December 9, 2011

Registration: 8:30am, Breakfast Provided* Seminar: 9:00am-12pm Location: New TAA Education Center

Alexander Office Park, 7920 ACC Boulevard, Suite 220, Raleigh, NC 27617

Dr. Miller’s Current Project–The Efficacy of Bed Bug Management Products and Strategies Virginia Tech is currently one of two universities in the nation that is rearing bed bugs for research. The liability issues associated with bed bug presence have already resulted in hundreds of thousands of dollars being awarded to people who have been bitten by bed bugs. Dr. Miller’s research has focused on evaluating the efficacy products labeled for bed bug control and those that have potential as a bed bug management tools. Bed Bugs have become a major problem with the multifamily industry. What began as a few scattered reports in the 1990s, became a full-blown epidemic in 2005. Because bed bugs have not been a problem for over 40 years, relatively few pesticides are labeled for their control, and none have been evaluated for efficacy.

Dr. Dini Miller, Ph. D. is the Urban Pest Management specialist for the state of Virginia. The urban pest management position is predominantly extension with additional research and teaching responsibilities. The urban pest management extension program focuses on promoting the adoption of integrated pest management (IPM) techniques to control arthropod pests in structures. Dr. Miller also is a co-instructor for the Urban and Public Health Entomology (UPHE) course at Virginia Tech. Her current research projects include; bed bug biology; the efficacy of bed bug management and strategies, IPM techniques for control of cockroaches, ants and subterranean termites, and the cost/benefit analysis of IPM in Virginia public housing. For more information, please contact Cheryl Houseman @ 919.782.1165 x 4 or

City/State/Zip:_ _______________________________________________

Telephone Number:_ ___________________________________________


Billing Party:__________________________________________________

Billing Party Address:_ __________________________________________

Payment Options: ____ Please Invoice Me (TAA Members Only) ____ Payment Enclosed ____ Credit Card Option Type of Card: ____ Visa ____ Mastercard ___ Am Express In an effort to further protect our members’ credit card information and in compliance with the standards set by the PCI Security Standards Council we can no longer accept credit card payments via mail, email or fax. To make a secured online payment, please visit the TAA web site at or if you wish to pay with a credit card over the phone, please contact the TAA office @ 919.782.1165 x 9.

Mail/Fax Registration Form to TAA’s New Offices located at: Triangle Apartment Association 7920 ACC Blvd, Suite 220, Raleigh, NC 27617 P: 919.782.1165 F: 919.782.1169

Registration deadline is 12/8/2011. Cancellations must be in writing. Cancellations received by November 11, 2011 will receive a full refund. Cancellations received by November 18, 2011 will receive a 75% refund. Cancellations received by November 25, 2011 will receive a 50% refund. Cancellations by December 2, 2011 will receive a 25% refund. Cancellations received less than one week prior to seminar will not be entitled to any refund. I have read, and understand the above registration policies.

Signature:_______________________________Date: ____________

TAA: Providing quality educational and networking opportunities for the Triangle Apartment industry for 27 years! November/December | the ApartMentor | 19

Education || Non-Technical & Technical Courses

The American National Standards Institute (ANSI) accreditied certificate course

NOVEmber 2011

December 2011

D - Appliance Maintenance and Repair Course

Got Bed Bugs?

Tuesday, November 8, 2011 9:00 a.m. - 5:00 p.m. Cost: $175 Per Individual Module TAA Members/$225 Per Individual Module NonMembers (Registration Deadline: Contact Education Director Suzanne Pratt at spratt@ This course on appliances will help maintenance personnel understand their role in appliance repair and maintenance. Topics covered: diagnosing appliance problems, appliance safety, key appliance repair and maintenance tools, maintenance repair on clothes washers, dryers; and ovens.

E - Plumbing Maintenance and Repair Course


Wednesday, November 9, 2011 9:00 a.m. - 5:00 p.m. Cost: $175 Per Individual Module TAA Members/$225 Per Individual Module NonMembers (Registration Deadline: Contact Education Director Suzanne Pratt at spratt@ ) This course teaches maintenance personnel how to maintain and repair plumbing systems and fixtures. Topics covered: an overview of the systems; key materials and equipment; pipes, fittings, valves; fixtures and appliances.

Legal Issues Seminar Thursday, November 10, 2011 Registration: 8:30 a.m. Seminar: 9:00 a.m. - 5:00 p.m. (Lunch provided) Workbook Sponsor - Cary Reconstruction Break Service Sponsor - Apartment Finder Cost: $149 Members/$199 Non-members Registration Deadline: November 03, 2011 TAA Education Center - Raleigh

! ob j at e Gr

Friday, December 09, 2011 Registration: 8:30 a.m. Seminar: 9:00 a.m. - 12:00 p.m. Cost: $49 Members/$99 Non-Members Registration Deadline: December 08, 2011 TAA Education Center - Raleigh

January 2012 CAPS (Certified Apartment Portfolio Supervisor Designation) Effective Leadership Module Thursday, January 19, 2012 Course: 9:00 a.m. - 4:00 p.m. Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335 Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam) Registration Deadline: January 09, 2012 TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation) Legal Responsibilities and Risk Management Module Friday, January 20, 2012 Course: 9:00 a.m. - 3:30 p.m. Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335 Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam) Registration Deadline: January 10, 2012) TAA Education Center - Raleigh

Ann Auerbach

Sumerlyn Luxury Apartments

Shelbi Lewis

The Apartments at Arboretum

Patricia Pullin

Mission Millbrook Apartments

Celeste Rivera

20 | the ApartMentor | November/December

The Marquis on Edwards Mill Apartments

Congratulations goes out to the following individuals who have earned the Certified Apartment Manager (CAM) designation from the National Apartment Association Education Institute (NAAEI).

Property Performance Management Module Saturday, January 21, 2012 Course: 9:00 a.m. - 2:30 p.m. Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335 Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Exams) Registration Deadline: January 11, 2012 TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation) Financial Management Module Thursday, February 09, 2012 Course: 9:00 a.m. - 3:30 p.m. Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335 Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam) Registration Deadline: January 30, 2012 TAA Education Center - Raleigh

CAPS (Certified Apartment Portfolio Supervisor Designation) Property Evaluation & Due Diligence Module Friday, February 10, 2012 Course: 9:00 a.m. - 2:00 p.m. Cost: TAA Members, Entire Course $1,185 Cost: Non-Members, Entire Course $1,335 Cost: TAA Members, Per Individual Module $285 Cost: Non-Members, Per Individual Module $335 (Includes Text, Class Instruction & Online Exam) Registration Deadline: January 31, 2012 TAA Education Center - Raleigh

Thank You For Your Support TAA Breakfast Membership Meeting The Triangle Apartment Association held its Breakfast Membership meeting on September 20, 2011, at McKimmon Center in Raleigh. More than 100 members got a great pick-me-up message from Susanne Gaddis, Ph.d. on Ego Boosters vs. Ego Busters. We also heard information from City of Raleigh Staff on the two bond referendums (affordable housing and transportation) on the October 11th Wake County ballot. Special thanks to TAA’s 2011 Visionary Partners for their sponsorship of the membership meeting and throughout the year.

S ponsored by o ur 2 0 1 1 V isionary Sponsors:

Wedding Bells Congratulations to David and Sarah (Phillips) Breed on their recent nuptials. Dating since 2008 and meeting at the TAA 2008 Trade Show, they were married in Southport, NC on September 3rd.

Save The Date Independent Rental Owners Meeting Wednesday, November 16, 2011 6:00 p.m. – 9:00 p.m. TAA Education Center TOPIC: How to recognize, respond and deal with critical issues no one wants to ever confront. Free admission for IRO members, TREIA and WCAA $10.00, $25 per person for non-members and guests CSI Raleigh/Cary/Durham (Crime, Gangs, Drugs and Death on site)

November/December | the ApartMentor | 21

Thank You For Your Support TAA hosted the 4th Annual Maintenance

Mania event on Wednesday, October 12, 2011 at Heaven & Earth Landscaping in Raleigh. Maintenance Mania is a national competition where maintenance technicians compete against each other in various skill-based games. The games are focused on frequent maintenance issues, plus a pinewood derby style car race where the cars are made out of maintenance supplies! Winners received awards, prizes, bragging rights and a chance to compete in the National Championship at the 2012 NAA Education Conference in Boston, MA.



HD Supply

Central Wholesalers Cary Reconstruction Maintenance Supply Headquarters Onofrio Construction, Inc. Roto-Rooter Services Company SERVPRO of Raleigh NE & North Durham THS National


Heaven and Earth Landscaping

FOOD SPONSORS Belfor USA Group Disaster One, Inc.

PRIZE SPONSORS Diversified Flooring InStar Services Group Turner Asphalt, Inc.

Announcing the Winners of the 2011 Maintenance Mania Overall National Championship Qualifying Program

1st Place Overall Alexis Vasquez 2nd Place Overall Nashid Copelin 3rd Place Overall Kevin Carlson

Brentwood West Apartments Brentwood West Apartments Perry Point Apartments

Individual Games

n Fluidmaster Dual Flush Retrofit 1st Place Frederick Schant Campus Edge Raleigh 2nd Place Darryl Keller Chapel Hill North 3rd Place Tim Storer Edinborough Commons Apartments n GE Appliance Repair 1st Place Frederick Schant Campus Edge Raleigh 2nd Place Alexis Vasquez Brentwood West Apartments 3rd Place Nashid Copelin Brentwood West Apartments n Kidde Fire & Carbon Monoxide Safety Installation 1st Place Christopher Utke Camden Lake Pine 2nd Place Frederick Schant Campus Edge Raleigh 3rd Place Nashid Copelin Brentwood West Apartments n Kwikset Smartkey Control Deadbolt Test 1st Place Alexis Vasquez Brentwood West Apartments 2nd Place Nashid Copelin Brentwood West Apartments 3rd Place Mitchell Marshburn Hidden Oaks Apartments

22 | the ApartMentor | November/December

n Pfister Faucet Repair 1st Place Alexis Vasquez Brentwood West Apartments 2nd Place Nashid Copelin Brentwood West Apartments 3rd Place Jesus Vasquez Brentwood West Apartments n Philips Advance Lamp & Ballast Retrofit 1st Place Tim Storer Edinborough Commons Apts. 2nd Place Kevin Carlson Perry Point Apartments 3rd Place Frederick Schant Campus Edge Raleigh n Seasons Ceiling Fan Installation 1st Place Alexis Vasquez 2nd Place Nashid Copelin 3rd Place Brian Evans

Brentwood West Apartments Brentwood West Apartments Shellbrook Apartments

n Motorola & Niagara Conservation Race Car Competition 1st Place Terry Bradford Edinborough Commons Apts. 2nd Place Alexis Vasquez Brentwood West Apartments 3rd Place Jesus Vasquez Brentwood West Apartments n People’s Choice Award: Joe French Preserve at Brier Creek

Thank You For Your Support Does TAA Have Talent?

Yes, it does!

Thanks to everyone who came to support TAA’s premier talent competition, TAA’s Got Talent, held Tuesday, August 30, at Longbranch Saloon in Raleigh. More than 175 members and guests enjoyed networking from 6-7pm, including a delicious buffet by Urbana Catering. The Show kicked off at 7pm and included great performances by TAA members.

Congratulations to our winners: First Place ($300)

Special Thanks to our Sponsors

The Blue Ridge Boys John Riggs, Philip Graham Eddie Holland Blue Ridge Property Management

Food Sponsors

2011 Visionary Partners

Shelbi Lewis The Apartments of Arboretum Northwood Ravin

Belfor CRC Disaster One For Rent Maintenance Supply Headquarters MAA

Third Place ($50)

Text Voting Partner

Second Place ($150)

Johnathan Vaughn Lofts at Lakeview Sentinel Real Estate

S ponsored by o u r 2 0 1 1 V isionary Sponsors:

For Rent

Thank You For Your Support The 2011 TAA Annual Golf Classic evolved into a great event; despite the postponement due to rain from the original date. The special events committee would like to thank all of our sponsors for without them this event would not have been possible. Everyone had a great time golfing and networking the entire day. Special thanks go out to Hedingham Golf Club for allowing us to hold our event and their gracious hospitality as well as Coopers Bar-B-Que for the great food and service.

PLATINUM SPONSOR Carolina Restoration Services Instant Imprints Gold Smith Exterminating Company Exclusive Hole Sponsor Maintenance Supply Headquarters CRC: The Disaster Response Experts AFR Furniture Rental Onofrio Construction, Inc. Cort Furniture Rental Get A Grip, Resurfacing Central Wholesalers Apartment Finder Asset Redevelopment and Maintenance Company, LLC (ARMCO) For Rent Media Solutions Sherwin-Williams Paints EcoScape Solutions Group Belfor USA Group InStar Services Group Diversified Flooring Beverage Cart Disaster One, Inc. ARCO Restoration, Inc Player/Hole Sponsor Rugworks Floorcoverings, LLC Roto-Rooter Services Company Sherwin-Williams Floorcoverings Breakfast Sponsor Full House Marketing Team Photo Sponsor HD Supply - Facilities Maintenance Putting Green Sponsor Triangle Area Apartment Guide 24 | the ApartMentor | November/December

Calendar of Events



9:00 a.m. – 5:00 p.m. TAA Education Center


9:00 a.m. – 5:00 p.m. TAA Education Center

10 Legal Issues

15 Executive / Board of Directors

Meeting 8:30 – 11:00 a.m. TAA Board Room

16 Independent Rental Owners

Meeting 6:00 – 8:00 p.m. TAA Education Center

9 Got Bed Bugs?

Effective Bed Bug Management & Strategies 9:00 a.m. – 12:00 p.m. TAA Education Center

24-25 TAA Closed in Observance

9:00 a.m. – 5:00 p.m. TAA Education Center

CAMT 9:00 a.m. – 5:00 p.m. TAA Board Room


of Thanksgiving

12 p.m. – 5:00 p.m. TAA Offices/Education Center

13 Executive /Board of Directors

Meeting 3:30-6:00 p.m. Umstead Hotel & Spa, Cary

26-27 TAA Closed in Observance

of Christmas

Vendor Spotlight Jim Carrington is the President/Owner of Carrington Contracting, Inc. They perform exterior renovations within the Apartment Industry. Renovations that include exterior painting, wood replacement, roofing, pressure cleaning, drainage, concrete, vinyl and hardi installations. Jim says, “since our company’s inception, we have always placed an emphasis on quality workmanship, customer satisfaction, and job performance.” They have been servicing the Triangle Area and have been a member of TAA for over 15 years. The company’s goal is to build successful working relationships and have customers for life. Jim feels that their relationship with TAA has been priceless. They have been able to establish many successful, lasting relationships through TAA. As a bonus they feel that they also have also developed many personal friendships. Jim has been affiliated with the apartment industry for 20+ years. Jim currently serves on the TAA Products & Services Committee and Craig Jackson, General Manager, is active on the Government Affairs Committee.

Jackie Kilby is an Account Manager for Ecoscape Solutions Group which is a full service landscaping company.

Ecoscape offers a wide range of landscaping & maintenance services for

both commercial & residential customers. They have a portfolio of landscape services addressing virtually every possible requirement a client may have. In the case of an established landscape, they will review all aspects of a client’s current plan and determine if it still works to maximize their landscape’s potential. The staff has deep knowledge and expertise of landscape services gained from decades of experience. The following are the core services they offer: landscape maintenance, hardscaping, irrigation design and installation, landscape design and installation, low voltage lighting, site work services, eco-friendly consulting & services and seasonal lawn care.

Jackie feels that their relationship with TAA is very valuable. They currently do

business with members of the Greater Charlotte Apartment Association and hope to develop strong relationships here in the Triangle Apartment Association.

Jackie has been with the Ecoscape for two months and has been affiliated

with the Apartment Industry for 8 years. She currently serves on the Product & 26 | the ApartMentor | November/December

Services Committee.

November/December | the ApartMentor | 27

7920 ACC Blvd, Suite 220 Raleigh, NC 27617

The Apartmentor - Nov/Dec 2011  

Triangle Apartment Association magazine

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