ED DITO DITO
V VOIP Voice over internet protocol
P 18 P.18
C CRM P.26
Building ld Your VoIP Solution S l We take a straightforward s approach when it comes to business phone systems. Firrst, we work with you to understand how a Praxys Voip System VoIP P solution can help you grow your business, save you money, and keep yo ou ahead of your competition. Then we design a completely scalable hostted VoIP PBX around those goals. All Praxys Voip V System VoIP solutions are fully hosted through our remote servers. This means all you need to get started are a set of VoIP phones and a broadband Internet connection. Praxys Voip System is flexible and reliable along the full business spectrum, from enterprise hosted VoIP PBX systems to affordable small office phone systems.
Hoste ed VoIP for Your Business Hassle‐Frree Hosted VoIP Hosted V VoIP Business Continuity
Call ce enter solution Advanced d Call Distribution Easy to M Manage & Monitor Lower Yo our Phone Bills
Office e phone system Project a Professional Image Enterprise Efficiency, Not Price
VOIP benefits b Cost Savi Cost Savings Telecomm muting In‐House VoIP Support Call Quality Recovery Disaster R
VOIP features f TO KNOW
Dynamic Auto Attendant d ACD & Call Queue Advanced Unified V Voice & Fax Messaging Internet C Control Panel Outlook IIntegration Visual Call Reports d Calls Recorded Softphon ne Software Teleconfe erencing Service Voicemaiil Transcription Traditional PBX features
PraxysV VoiP www.praxyys‐crm.com
H Hosted VoIP for YOUR R BUSINESS
Hosted VoIP PBX technology has advanced considerably in recent years, and Praxys Voip System has been designed to take full advantage of these developments. We ve built our callhandling technology from the ground up, and takke pride in continually improving the infrastructurre that has supported our business clients for over a decade. We also frequently update the feature es automatically available for your hosted VoIP PBX X system, so you and your employees always havve access to cutting edge communication ns technology. • ACD & Call Queue • Outlook Integration • Softphone Software • Voicemail Transcription • Record Calls • ..& more!
H l F Hassle-Free H Hosted d VoIP V IP Your business phone system should help solvve problems, not create new ones. If it s costing you
more time and money to deploy, manage, and maintain your phone system hardware than its features are helping you to save, where s the value? A Praxys Voip System hosted VoIP PBX system is guaranteed to stop the headaches and unnecessary expense. All you need to get started with Praxys Voip System service are your VoIP phones. These plug into your business s broadband Internet connection and have you up and running within minutes.
Hosted VoIP Business Continuity As a managed service, service Praxys Voip System means never having to worry about damaged hardware knocking out your entire call center. Your service will never be unreachable due to a local disaster or power grid failure. If your office is damaged or inaccessible, your WebLINK Internet Control Panel allows you to instantly reroute your calls to any available il bl phones h and d continue i accessing i your voicemail, system settings, and call reports.
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Advanced Call Distribution
Easy to Manage & Monitor
Praxys Voip System as a call center solution makess sure all of your calls are being properly routed, routed are e being answered in the least hold time possible, and d aren t being lost to voicemail.
Call center efficiency hinges on administrative visibility To make your call center run smoother, visibility. smoother you need to know how calls are being handled and what is happening at any given time. A Praxys Voip System call center solution features the WebLINK Internet Control Panel â€’ your gateway to the information you need.
With Praxys Voip System, your caller s experience iss completely customizable, starting with an n uploadable auto attendant recording that directss their path through your phone tree. Once a caller has selected a PBX extension, extension your ACD system m forwards calls to any number of phones using your choice of sophisticated call distribution. Praxys Voip System also lets you easily create call queues with pre-set hold time limits in order to o prevent callers from being dropped into voicemaill. Choose whether you want queue position n announced to your callers and monitor the queue e sizes off your hosted h d PBX live l from f the h web b Any voicemail messages, even hang-ups, are e automatically delivered to any number of email addresses as an audio attachment. Messages can n even be transcribed and delivered as text messagess to a mobile phone.
Whether managing a single call center or several remote offices and telecommuters, telecommuters WebLINK allows you to generate real time call reports, view the current phone status of your call center employees, and record or monitor live calls for training purposes or dispute resolution. Lower Your Phone Bills Praxys Voip System callll center solutions l use voice over IP technology to deliver your calls, allowing us to offer the lowest monthly rates for unlimited local and long distance calling within the US. If your call center places calls terminating outside the US, our international VoIP rates can drop your phone bills to a fraction of what yyou re spending p p g now.
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Project a Professional Image
With our VoIP service, you get a unique phone e number which rings to your personal auto o attendant. This professional-sounding message e directs callers your phone tree and connects them m to ythroughout ou or your employees using g sophisticated call distribution. Complete with system features like call queue e, custom hold music, and 3-way calling, a Praxyss Voip System office phone system can make a lasting impression on your callers and inspire their confidence that you are a reliable, professional b i business.
Enterprise Efficiency, Not Price
Praxys Voip System is more than just another digital phone service, it s an enterprise-quality office phone system scaled to meet your small business needs. You get everything that a larger system has to offer, except for the high price tag. Praxys Voip System VoIP service is 100% scalable, scalable meaning you have unlimited flexibility to grow your phone system as your business needs change. Add phones at any time without the hidden fees or hassle you may find elsewhere.
y r Learn how a hosted VoIP PBX can benefit you business.
rigorously trained and educated to answer your VoIP- or PBX-related questions and assist you in the configuration g and operation p of yyour Praxys y Voip p System VoIP service.
Cost Savings As a hosted service, Praxys Voip System does nott require you to buy on-site call switching hardware e. Instead, your VoIP service is handled by our redundant enterprise servers from a secure remote e facility This flexible design allows you to add facility. d phones and features at any time, while avoiding the e risk of your PBX system becoming obsolete.
Call Quality Praxys Voip System VoIP service uses proprietary call-handling architecture developed in-house that has been repeatedly refined to cut out jitter, echoes, and the other disruptions you may experience with other VoIP providers. providers We accept nothing less than the best when it comes to the clarity of your business calls.
Telecommuting A VoIP PBX from Praxys Voip System can help you u unite your remote offices and telecommuters with h your central office by integrating all locations into a single manageable phone network with detailed d call reports. Employees can place, receive, and d transfer calls from any location as though they were e in the same office.
Disaster Recovery Local power grid outages, equipment failure, and natural disasters can all knock out a PBX system. At Praxys Voip System, we re dedicated to making sure your service remains uninterrupted by hosting your VoIP service with high performance, redundant servers housed in a state-of-the-art co-location facility. Even if access to your office is compromised, your VoIP service remains operational and calls can be instantly re-routed via the web.
In-House VoIP Support Our VoIP support specialists are located in our corporate office in Encinitas, California. Each is
VoIP Features VoIP feaatures empower your workforce and provide a professional caller experience.
Stay Ahead with Hosted VoIP
Business VoIP service is constantly moving g forward. The key to staying ahead is to have accesss to the latest phone system features as soon theyy are available, at little or no additional cost. That s why we re committed to consistently building the e Praxys Voip System VoIP feature set. You don t have to perform any special maintenance or system upgrades to receive the e latest updates. Praxys Voip System can keep you u on top of the latest developments in VoIP PBX X technology entirely from remote, starting todayy with the features listed below
Dynamic Auto Attendant Your auto attendant welcomes your callers and d guides them to the appropriate employee or department. Upload your custom greeting g through the web, record it over the phone, or enlist the aid of our professional voice talents to o create a recording for you.
Project a Professional Image The auto attendant recording of your Praxys Voip p System VoIP PBX can make a lasting impression on n your callers and will set the tone for their entire e experience. We recommend a concise,
professional greeting that welcomes callers, reinforces that you are an established business, and quickly directs the caller to the right extension. If you have unique needs that you require from your auto attendant, such as database-driven promotions or automated d order d taking, k we can likely provide a custom solution. Our voice system technology was built entirely in-house, and we have qualified specialists available to craft your system to suit your request. Flexible Outbound Greetings With a Praxys y Voip p System y VoIP PBX, yyour auto attendant greeting is entirely flexible to match changes in your business. We both support and encourage creating greetings that play outside of business hours or during holiday periods. These dynamic outbound messages can be used to keep your callers informed about changes in your availability or to promote special seasonal offers. To make sure your callers always hear your latest message, our WebLINK Internet Control Panel provides an easy way to upload a new greeting or change your greeting schedule from the web.
Visual Call Reports
View Live PBX Status
Generate, filter, Generate filter and export detailed call reports online with easy-to-read spreadsheets and graphs. View the real-time status of your Praxys Voip System VoIP PBX at any time, including a display of which employees are logged into their phones and an option to listen in on any live call.
One of the main advantages of business VoIP technology is, presence. This feature gives PBX system administrators the ability to view which employees are logged into a VoIP phone on the system and which are currently on a call, regardless of their location. Employees working from remote are connected seamlessly with your central office in a single live status report.
An important step in making a VoIP PBX work for your business is measuring and understanding the trends of your call traffic. By knowing when you experience high or low activity, you can better configure your call distribution settings or call queues to minimize hold times and produce a greater experience for your callers. Praxys Voip System s WebLINK Internet Control Panel lets you generate visual call reports to help analyze your call traffic over a period of time. Custom options allow you to filter by date range, time of day, extension, or the phone number dialed. Data can be easily sorted by points of interest, such as the caller s phone number, or can be exported as a spreadsheet for further review. review
The WebLINK Internet Control Panel gives you access to this type of real-time reporting, with added options to sort and filter your view. WebLINK also lets you listen in on any call that is in-progress. This feature is transparent to all parties on the call, so you can hear what is being said without interrupting the conversation.
Recorded Calls Record some or all of the calls you receive, whether for employee training purposes or to protect your business against disputes and misunderstandings. Access these recordings any time through your WebLINK Internet Control Panel, or have them delivered to you as an email attachment. attachment
VoIP features empower your workforce and d provide a professional caller experience.
Advanced ACD & Call Queue
Custom Call Queue
Choose how your calls are forwarded, including g round-robin, simultaneous, least-time, and skills-based distributions. Keep your callers in a queue e for a representative during your peak hourss instead of losing them to voicemail.
Dropping callers into voicemail during peak business hours leads to missed opportunities and can damage how your business is perceived. Rather than overstaff for these spikes
Advanced ACD The first function of most business phone systemss is getting a caller in touch with the person thatt can best handle the call. Optimizing how quicklyy this connection is made can dramatically increase e caller satisfaction. Happy callers can mean n measurable results in phone sales, customer retention, and more. A Praxys Voip System VoIP PBX offers automated d call distribution options and flexible ring groups so o that you can decide the best way for callers to o reach your workforce. Standard distributions include: • Round-Robin • Most Time Idle • Weighted Call Time • Skills-Based Rotation • Simultaneous Ringing
in call volume, volume Praxys Voip System hosted PBX provides multiple, easy-to-control call queues that keep callers on the line until someone can take their call. While on hold, callers hear customizable hold music that you can upload any time through the web. Instead of music, you may use these recordings to inform callers of special events and promotions. ti F From your WebLINK W bLINK Internet I t t Control C t l Panel, you can also monitor the size of your queues, adjust max queue times, and toggle whether callers are told their queue position.
Unified Voice & Fax Messaging Use a single phone number for both voice and fax calls. All voicemails and fax messages g can be sent as email attachments to the addresses of your choice or accessed at any time through the web. Upload and send fax messages through your WebLINK Internet Control Panel.
Voice & Fax through One Number
Praxys Voip System VoIP service is specially designed to handle both live callers and incoming fax transmissions.
Live callers hear your automated attendant and can navigate your call tree to reach the appropriate extension. Ultimately, callers will either be forwarded to a live representative or sent to voicemail. You can review your voicemail messages online, over the phone, or can even have them delivered as MP3 files to your email address. When a fax call reaches your auto attendant, your Praxys Voip System VoIP PBX will automatically change modes and begin receiving the fax document. You can review the faxes you ve received any time online through your WebLINK Internet Control Panel, or choose to have your fax messages delivered to your email as a PDF attachment. You can also set incoming faxes to immediately forward to a hard copy fax machine.
Voicemail Transcription Praxys Voip System has h teamed d up with h PhoneTag h to allow you to read your voicemail messages. Our
TalkText feature uses PhoneTag s voice recognition and text transcription technology to convert any or all of your voicemail messages and send them either as an email or as a text message to your mobile phone.
VoIP Features Internet Control Panel
Our WebLINK Internet Control Panel gives you total access to call routing features, voice and fax messages, call reports, account information, and more. Your employees can access their voicemail and change p y g their personal settings online.
Online PBX Administration The WebLINK Internet Control Panel lets you manage your Praxys Voip System VoIP PBX from any computer that has Internet access. Your secure login to this web interface allows you to:
• Change call forwarding times and phone numbers. • Create or modify call queues and ACD settings. • Add new users and activate VoIP phones. • Review, save, and trash voice and fax messages. • • • •
Generate real-time visual call reports. Upload new greetings or hold music. Update account and billing information. information …& more.
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VoIP features empower your workforce and provide a professional caller experience.
Employee Scheduler Tool
The WebLINK Internet Control Panel provides PBX X system administrators with an easy-to-use too ol designed to help optimize the call center scheduling. This Employee Scheduler tool usess previous call traffic trends to estimate future e staffing needs by time of day. day You begin by adding resizable bars representing g individual employee work schedules. As you u change scheduled times and adjust for breakk periods, a graphical display projects the currentt configuration s ability to handle your projected d call volume.
Praxys Voip System has directly integrated with Microsoft Outlook to allow you to trigger outbound calls directly from your email. With one click, your desktop phone will ring and then connect you with your desired recipient. Pair with P Praxys V i System Voip S voicemail-to-email i il il delivery d li to rapidly return missed calls.
Vi View Li Status Live S and d Call C ll Reports R The WebLINK Internet Control Panel houses real-time reports of all call activity that takes place on n your Praxys Voip System hosted PBX. Your secure e administrative login gives you access to view live e system status, such as which employees are e logged into their VoIP phone and which are e currentlyy on a call. To analyze your call traffic patterns over time, you u can generate visual ACD reports that provide dataa for a specified range of dates. Filter reports by the e PBX extension dialed, sort by caller s area code, or view only missed calls. Reports and graphs can be e downloaded or printed directly from WebLINK.
Praxys Dialer for Outlook Praxys Voip System provides a free add-in that integrates with your VoIP service and allows you to place calls to your contacts directly from Microsoft Outlook. Simply p y right-click g on a contact and select one of the pre-programmed phone numbers you have for that person. Your VoIP phone will ring to you first, and once answered will connect your call to the number you ve chosen. With unified messaging from Praxys Voip System, your voicemail and fax messages are delivered as file attachments to your email address. address Combined with Praxys Dialer, this feature enables you to immediately return missed calls or respond to faxes without having to look up and dial your contact s phone numbers directly.
Visual Call Reports
View Live PBX Status
Generate, filter, and export detailed call reportss online with easy-to-read spreadsheets and graphss. View the real-time status of your Praxys Voip System m VoIP PBX at any time, including a display of which h employees are logged into their phones and an n option to listen in on any live call.
One of the main advantages of business VoIP technology is, presence. This feature gives PBX system administrators the ability to view which employees are logged into a VoIP phone on the system and which are currently on a call, regardless of their location. Employees working from remote are connected seamlessly with your central office in a single live status report.
Real-Time Real Time Reporting
An important step in making a VoIP PBX work for your business is measuring and understanding the e trends of your call traffic. By knowing when you u experience high or low activity, you can better configure your call distribution settings or call queues to minimize hold times and produce a greater experience for your callers. Praxys Voip System s WebLINK Internet Contro ol Panel lets you generate visual call reports to help p analyze your call traffic over a period of time e. Custom options allow you to filter by date range e, time of day, extension, or the phone number dialed d. Data can be easily sorted by points of interest, such h as the caller s phone number, or can be exported ass a spreadsheet d h f further for f h review.
VoIP Features The WebLINK Internet Control Panel gives you access to this type of real-time reporting, with added options to sort and filter your view. WebLINK also lets you listen in on any call that is in-progress. This feature is transparent to all parties on the call, so you can hear what is being said without interrupting the conversation. conversation
Recorded Calls Record some or all of the calls you receive, whether for employee training purposes or to protect your business against disputes and misunderstandings. Access these recordings any time through your WebLINK Internet Control Panel, or have them d l delivered d to you as an emaill attachment. h
VoIP Feature es
VoIP features empower your wo VoIP features empower your wo orkforce and provide a orkforce and provide a professional caller experience.
Train Your Employees
Easily Resolve Disputes
Good communication skills are critical to capturin ng sales over the phone or troubleshooting customer support issues. To help your employees improvve these skills, and to ensure they are providing a hig gh quality of service, Praxys Voip System lets yo ou record calls that take place on your VoIP PBX.
Whether a legitimate complaint or not, what takes place during a phone conversation may be disputed by a caller. Depending on the nature of the call, this can pose a variety of serious problems for your business. By archiving your important recorded calls through your WebLINK Internet Control Panel, you can immediately resolve any such disputes and protect your business with an exact account of what was said.
You may choose whether to record calls for som me or all of your extensions. Before connecting a forwarded call with an employee, your Praxys Voip System PBX system will play an announcement to t inform the caller that the conversation may be b recorded recorded. At the conclusion of the call, an audio recording is delivered to the email address of your choicce. Recorded calls may also be found online at an ny time through your WebLINK Internet Control Pane el. By reviewing these recordings regularly, you caan quickly uncover any problems with your call center staff. We recommend sharing these calls with your employees to help them improve their sale es dialogue or provide better support for your customers.
Soft phone Software Use your Praxys Voip System VoIP PBX wherever you go with an award-winning softphone solution from CounterPath. Take your calls and stay connected with your office with features like VoIP presence, contact management, and call traffic history.
The CounterPath X-Lite 3.0 The X-Lite 3.0 softphone p from CounterPath is fre ee software available for all Praxys Voip System users. This lightweight application integrates with your Praxys Voip System VoIP PBX and allows your employees to place and receive calls from an ny computer with an IP network connection. Whether on a laptop with Wi-Fi or home offic ce broadband, X-Lite provides the convenience of VoIP phone features like 3 3-way way calling, calling do no ot disturb, speed dial, contact management, and an a easy-to-read call history.
700 MHz processor 30 MB hard disk space 256 MB RAM Wi d Windows 2000 XP, 2000, XP or Vista Vi t Full-duplex, 16-bit sound card IP network connection (e.g. broadband, wireless) Microphone and speakers or multimedia headset
Minimum System Requirements
Our reservationless teleconferencing service is accessible 24/7. Dial one toll-free number and ente er a personalized PIN to start a meeting immediately..
Easy-to-use controls allow you to moderate participants as needed.
24/7 Teleconferencing T l f i Teleconferencing service can be a great tool for syncing your employees on a project, touching base with business partners, or hosting regular calls to stay connected with clients. Praxys Voip System teleconferencing service gives you a dedicated toll free number that you can dial at any time to start a new conference. There s no need to hassle with reserving a time slot or preregistering participants - just pick up the phone and join the call using your company-specific PIN. Rich audio quality and easy-to-use moderator controls guarantee a professional call flow. Moderator controls include : Equalizing Volume Levels Toggling On/Off Self-Mute Lecture Mode (mutes others) Ending the Conference
VoIP Features VoIP features empower your workforce and provide a professional caller experience.
Voice mail Transcription
Praxys Voip System has partnered with PhoneTag to bring you the powerful TalkText voicemail-totext transcription feature. TalkText uses industryleading voice recognition technology to convert your voicemail messages to text and deliver them to your email or mobile phone.
Save Time with Voice-to-Text Checking a stuffed voicemail box can be a real productivity-killer. The problem isn t just the number of messages ‒ it s the time wasted trying to sift out the important information. A Praxys Voip System VoIP PBX puts you back on track with TalkText, an easy way to visually skim the contents of each voicemail and get the necessary highlights to quickly follow-up. There s no need to take notes or scribble down phone numbers and email addresses ‒ that s already been done for you. Your TalkText messages g are delivered directlyy to your email or mobile phone as text, along with an audio file attachment containing the original message. TalkText is powered by cutting edge voice recognition technology from PhoneTag, ensuring you always get a high quality transcription.
You can review your messages or change your TalkText settings online at any time, including where your messages are sent and which of your voicemail boxes have the feature enabled.
Traditional PBX features While Praxys y Voip p System y provides yyou with the p latest and greatest VoIP features, it s important that this new technology doesn t come at the expense of the standard PBX utility your workers need on every call. Praxys Voip System VoIP service, combined with Polycom s feature-enabled VoIP phones, gives you and your workers access to a full complement of easy-to-use features that will help your business communicate more efficiently. • 3-Way Calling • Call Transfer • Hold Music • Do Not Disturb • Speed Dial • Speakerphone • Off-Hook Call Placement • Call Mute • Distinctive Rings
PraxysCRM PraxysCRM M LH All in The Box Call Center Solution. Based on Intel's Dialogic plaatform, PraxysCRM LH is a all in one turn key call center software so olutions leveraging all communication channels: outbound dialing enggine, ACD, group based call distribution, Interactive voice response, inbound email and fax distribution, integrated scripting tool, web enabled navigation and ability to connect to legacy data base systems.PraaxysCRM LH software is based on Intelâ€?Dialogic platform. PraxysCRM M LH software is the most complete call center software, known as a efficient, easy to use, rich functionality, and powerful. Theses assets explain PraxysCRM LH software software'ss success all over the world.
Pra sCR PraxysCR RM A Thin client without any installation Web Centralized Administration Scripter & Interface Designer S Supervision i i & Real R l Time Ti M Management t Reporting er Call Center Software & Predictive diale PraxysCRM LH software Benefits for th he Agent The Supervisor PraxysCRM LH Administrator Appointment module, Telemarketing & Telesales with PraxysCRM LH Order taking with PraxysCRM LH PraxysCRM LH software Quota manage ement
PraxysCRM LH All in The Box Call Center Solution. Based on Intel's Dialogic platform, PraxysCRM LH is a all in one turn key call center software solutions leveraging all communication channels: outbound dialing engine, ACD, group based call distribution, Interactive voice response, inbound email and fax distribution, integrated scripting tool, web enabled navigation and ability to connect to legacy data base systems.PraxysCRM LH software is based on Intel-Dialogic platform. PraxysCRM LH software is the most complete call center software, known as a efficient, easy to use, rich functionality, and powerful. Theses assets explain PraxysCRM LH software's success all over the world. Over and above its rich functionality, functionality PraxysCRM LH offers an extensive set of ergonomic, intuitive and simple to use tools. To be able to pilot and manager your call center wherever you are, with the call center software PraxysCRM ASP, it becomes a reality ! To make progress and rediscover your objectives to reconsider them rising highly rising, that is the goal off PraxysCRM P CRM ASP . IP & Web W b 2 technologies h l i PraxysCRM ASP are out off line of accessibility, ergonomy and performance. Call center software PraxysCRM ASP Multi Media platform, allows the management of Video Call, and a dynamic web
surfers management. Re-discover the Customer Relationship and prospection and customers loyalty solutions.
A Thin client without any installation PraxysCRM ASP â„˘ allows to manage each DID or service throught a distinct queue corresponding to an agents skill group. The Call center software will consider available agents profile, their skill and the expected waiting time, to calculate the best compromise and route the call in the best skills/waiting conditions. A prior access can be provided to VIP customers. Indeed the Call center software PraxysCRM ASP can, as soon as the call arrives, i check h k in i your database d b hi priority his i i level l l and d position it in accordance of waiting queue datas. Filter the nuisance calls can be operated as soon as the agent has qualified it as well, or by chacking existing datas. The Call center software PraxysCRM ASP will reject the call immediatly. During the communication, the agent can ask for help from his supervisor, who can provide him advices discreetly by chat or whisper efficiently managed by the Call center software. From the Call center software toolbar, the agent takes advantage of a range of upto-date communications tools voice mail, calls,
fax, sms, which will be efficient and perform assets As soon as the call is answered, answered it will be route to agent with the highest skill set to treat it. Indeed, the Call center software offers a highlevel skills settings tool, customizable for each agent, or a group of agents. The Call center software allows for any kind of skill (language, junior, expert, emails treatment, web surfers contacts...) to define a
level from 1 to 10. Therefore, the Call center software allows you manage your human ressources in an extreme precise way. Its Compromise algorythm takes the treatment in charge, and route the caller to the agent the most competent to answer him, in a reasonable delay. y This expected p waiting g time is known byy the Call center software as sson as the call is answered by the system. It will be provided to the caller, and the Call center software will be able to evaluate the best comproomised between available ressources and maximum waiting time objective. If the Call center software anticipates that the call won't be treated une the maximum delay you parametered, the Call center software will
automatically offer to the caller a overflow solution, the one you had choosen between those pre-defined pre defined Voice Mail. Automatic Call Back as soon as possible or at the time and phone number choosen by the caller. • Retouting to an overflow site
f prequalification lf h customer • IVR for off the request • Play a specific or a dissuasive message Cellular phones are more and more commun, and the Call center software PraxysCRM ASP offers you an alternative solution to the classic waiting g message g with its applications pp of Video Call. Those allow you to display a video message during the queue or build a Video IVR. The charm of such a novelty is such as its results are spectacular, More than 100 % of increase of waiting time ! The Call center software offers you the capacity to treat your inbound peaks by mutualizing your available human resources and in particular outbound agents with the Call Blending & Muli Média Blending. Lost calls
during queueing and also closed hours ones can be treated as overflowed calls. Voice mails, and call backs requests and emails will be sent automatically to Call center software agents depending of their availability and of the inbound queue state. The Call center software can keep a Prior Treatment of clients who call for the second time after anabandon during the queue This simple function will considerably increase queue. your customers satisfaction rate. Real time supervision and reporting tools will complete efficiently the parameters you choose. .
Web Centralized Administration The administrator interface is designed to simplify and centralize the administration of your multi site platforms. Regardless of your location, you can securely administer your contact center and perform all necessary changes in real time: modify your overflow solutions, make changes tan IVR, adjust your predictive campaign settings, manage your human n resources or change your files. This feature rich functionality allows you to create and manage all your multi media campaigns and resources in minutes You have the ability to create multiple distinctive platforms and each with their own sites. Each user has
assigned access rights with permission levels to specific modules. These security settings allow you to control your operations in order to avoid unnecessary errors. call center software on Avaya platform.
Scripter & Interface Designer Thi is This i an actuall application li i generator, allowing ll i you to develop your scripts in a thin client environment that you may use in your internet browser. From the simplest to the most complex, the available tools allow you to create your front end application with ease that you can test prior to putting them live. A wide range of objects are at your disposal: data entry fields, objections, drop down menu, calendar, selection button, and more. These objects can be connected to your company's database. The agent interface can be defined and adjusted based on your particular needs, these include: script, toolbar, status of the queues, personalized statistics, each agent has his own personal environment. Supervision & Real Time Management Real time supervision, listening and reporting, you can use all the supervisor tools remotely, they are accessible via a secure web connection. Each
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• • • • • • • •
• • to other databases and campaigns and print.
Predictive Dialer Predictive Dialer D PraxysPredictive : the predictive dialer powerful PraxysPredictive offers a perform management in order to optimize your outb bound campaigns. campaigns Innovative, Innovative the predictive dialer increases up u to 70% your productivity. The Predictive Dialer PraxysPredictive succeeds with less than 2% of retention calls to establish a communicaiton with an agent in less than 5 seconds ! Mono or multi-sites, the VoIP predictive dialer Software PraxysPredictive has a length beforehand... Homeshoring and Video Call are in your y reach. The predictive dialer was thought to improve the working g comfort in one objective: the Performance!
Predictive Dialer Solution Predictive Dialer Solution Search Mode Progressive Mode Predictive Mode (predictive dialers) d Broadcast Mode Send SMS Answering Machine Detectio on ROI
Optimization of the e treatment of your files
.Predictive Dialer Solution
ul PraxysPredictive : the predictive dialer powerfu algorithm it offers a perform management in order to optimize your outbound campaigns. Innovative, the predictive dialer increases up to 70% you ur productivity The PraxysPredictive succeeds with lesss productivity. than 2% of retention calls to establish a communicaiton with an agent in less than 5 second ds ! Mono or multi-sites, the PraxysPredictive has a length beforehand... Homeshoring and Video Call arre in your reach. PraxysPredictive was thought to improve the working comfort in one objective: the Performance! Hosted predictive dialers - Voip predictive dialers Web Based predictive dialers The development of the predictive dialer goals the best performance for telesale, teleprospection, deb bt collection and telemarketing campaigns. The predictive dialer PraxysPredictive integrates a caall recorder, a scripting tool, a native CTI and an IVR. Multi Ch Channel. l The Th predictive di ti dialer di l manages time ti zone es and quotas, integrates a "Do not call list", a powerfu ul outbound campaigns and call blending management, in its call center software version. The predictive dialer detects answering machines and leaves automatic messages on voice mails. It
manages outbound calls recording, and pre recorded end of call message playing. A performant quotas management module is aslo included... The predictive dialer offers a range of tools for automatic call files recycling, automatic SMS, fax, emails sending ... These functionalities complete the efficiency of the PraxysPredictive. The real time supervision of your call files and calls, thedistant listen of outbound calls set in the predictive dialer will be an invaluable asset. PraxysPredictive offers multiple connectors to standard applications and CRM, and an open architecture (Web Services, socket IP..). Based on an expertise of more than 5 years, years PraxysPredictive are the essential component of call centers managing outbound campaigns for telesales, telemarketing, predictive dialer, collections and client retention programs. predictive dialers will allow you, for each campaign to set one of the 5 dialing modes that are at your disposal, matching with your objective The Predictive dialer manages every campaign is independently from the others, and you can thus define every criteria to adapt it to your target. Speed of the diling, number of rings, Number of call attempts, associated script, opening hours, call
schedule depending of time zone or segments, â€Ś All criterias are completely customizable, and real-time modifiable.
Primarily used to manage clients portfolios, this mode lets you use specific search criteria s to find applicable information prior to placing the call.
PraxysPredictive engine will control the dialing using a calculated l l t d algorithm l ith t ki taking i t consideration: into id ti response time, average communication time and the state of the TSR s. PraxysPredictive will only send productive calls to the TSR s drastically increasing their hourly talk time whatever the hour of production. Contrary to other industry PraxysPredictive there is no minimum number of TSR s or minimum number of leads that are required in your call list for this dialing mode to operate efficiently ff and produce results. the predictive dialers are particulary valued for B2B prospection telemarketing, telesales, appointment taking or collections campaigns.
Progressive Mode :
Used for business to business campaigns, campaigns PraxysPredictive engine automatically dials the calls one at a time and sends them to the TSR s as soon as the call is connected. The engine sends productive calls to the TSR s and filters absent, busy and wrong numbers.
PraxysPredictive allows you to automatically contact your clients or prospects by broadcasting a pre recorded message or an SMS, can be used for promotional offers, invitations or important information alerts. PraxysPredictive can also play an interactive voice response (IVR), enabling you to pre qualify your contact prior to sending the call to the TSR s. The predictive dialer PraxysPredictive gives you
Preview Mode : The clients information is presented to the TSR and he can then decide when to process the call. This mode allows the TSR to prepare himself prior to the call.
Search Mode :
Predictive Mode (predictive dialers):
the opportunity to qualify, inform and prospect att the cost of simple telephone call. PraxysPredictive, linked to SMS support, iss nowadays used for debt collection, with hight ratess of recovered debts.
Send SMS In order to automatically give an information to o your customers, for example on unreachables, you u can define the sending of a SMS of which you u define the text, but also the number which you u present.
A Answering i Machine M hi Detection D t ti PraxysPredictive can detect answering machiness. But also, the predictive dialer software detectss 100% of mobile voice messaging systemss. PraxysPredictive allows you to automatically leave e messages when an answering machine is detected d. Also PraxysPredictive y optimize p yyour telecom costss by scheduling answering machines callbacks on n the most productive time slots.
ROI Manual calls allow from 15 to 20 minutes talk time per hour only, versus 45 to 50 minutes per heure with predictive dialing. Thanks to the PraxysPredictive, you double your productivity . whatever the dialing mode, progressive or predictive dialing, PraxysPredictive automatically manage the dialing on call lists you easaly load for each campaigns, thanks to the files management ergonomic interface. Each record is checked, to guarantee a quality call list to assign to your outbound campaignss, duplicated and invalid numbers b removed. d Your Y TSR' don't TSR's d 't dial di l anymore, and can focus on calls that improve their performance.
Optimization of the treatment of your filles
Call back and personal call backs
For each campaign you have the ability to define criteria's to your call list in order to manage and control your call scheduling: time zones, predefine filers, client types,... Predictive dialers will respect these criterias and will dial records depending of the time slots defined. These call scheduling features allow you to drastically increase your contact rate.
The TSR s can set a date and time for a call ba ack, for themselves or for a group call back (Perso onal call back is assigned to an individual agents or o a call back that is assigned to an entire group p of TSR s).
Call back rules management
PraxysPredictive allows you to manage perso onal call backs and call backs in automatic or customizable mode. By contact type, call back rules can be set to absent, busy, answering machines and abandon calls. PraxysPredictive y will w dial the numbers in your call list based on criteria s that can be set on a per individual campaign ba asis. You master so perfectly the exploitation of yo our files by calling back every target the most relevant time slots.
Do Not Call List In order to respect government Do Not Call list legislations or simply respect your prospects requests a data base can be defined and managed. g Whatever the choosen dialing g mode,, preview or predictive dialing, PraxysPredictive will check every phone number in this reference database, and will only dial authorized records. All queries are so optimized that hts use of Do Not Call List has no impact on your results. .