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THE OFFICIAL NEWSLETTER OF THE METRO PARKING GROUP

Malaysia - Singapore - Brunei - Philippines - Hong Kong - India

KDN : PP12633/09/2012 (030659)

JANUARY - APRIL 2013 | VOLUME 1/2013

TOTAL QUALITY PHILOSOPHY – MANAGEMENT WORKSHOP Metro Parking Singapore

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CONTRACT SIGNING CEREMONY FOR PICC CAR PARK

highlight

Metro Parking Philippines

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MOBILE CUSTOMERS SERVICE COUNTER

“MAJLIS DOA SELAMAT” PASIR GUDANG OPERATION OFFICE

'PERANCANGAN KEWANGAN DAN AMANAH SAHAM' PROGRAMME

ON-THE-JOB TRAINING INSTRUCTOR COURSE

Metro Parking Eastern Region

Metro Parking Southern Region

Metro Parking Southern Region

Metro Parking Singapore


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EDITORIAL

TABLE OF CONTENTS 2 3 4

From the Editor

Warmest Greetings from the Editorial Team. The year started with some salient points taken from Pedoman 2013 which will be recalibrated and reintroduced to the company so as to be in-lined with JCorp’s strategic objectives and goals. 2013 will also witness a revamp structure of Damansara Realty Berhad and its subsidiary companies in conducting the business. On home front the repositioning of MPM overseas’ entities will also be of utmost important to MPM future direction. At the same time MPM will also need to accommodate to the new way of carrying out the daily business and operations with the emphasis being placed by DBhd on the group to embark on a complete package of services provided. The on-going HR intervention will also be the much-talked and anticipated event by the staff. The realignment of the salary band and compensation and benefits is no-miss news by all stakeholders in the group. The new Minimum Retirement Age Act 2012 was gazetted on 16th. August 2012 and will come into force on 1st. July 2013. The company has acquired the Board’s approval to amend the terms and conditions of service on “Retirement Age” from 55 years to 60 years with effect from 1st. January 2013.

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2013 will obviously see greater challenges to the company which can be anticipated from the overseas entities, right staffing, funding for equipment replacement and new sites, legal issues and embracing a new structure in conducting the group businesses.

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As MPM has encountered previously these trivial matters we will not shy away from facing it head-on. The wealth of experience and knowledge gathered over the years will ensure the survival of the company come what may. We hope that everyone will play their roles in ensuring the continuous success of the company.

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Welcome 2013!!!

Editor Syed Yusof Syed Ibrahim

“Patience and perseverance have a magical effect before which difficulties disappear and obstacles vanish.” JOHN QUINCY ADAMS

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Editorial Note From The Group General Manager Cover Story Metro Parking Bowling Tournament Branches News “Majlis Sambutan Maulidurasul”Metro Parking Southern Region “Majlis Sambutan Maulidurasul”Metro Parking Central Region Operation Gathering Branches News Flyers Distribution “Majlis Perjumpaan Anggota Pekerja 2013” Mobile Customers Service Counter Development News New Car Park Contracts Secured By Metro Parking Group Event And Happenings Branches News Back To School Programme CSR Participation From Gems “Majlis Doa Selamat” Pasir Gudang Operation Office Branches News Futsal Tournament New Office In January 2013 “Perancangan Kewangan Dan Amanah Saham” Programme Branches News On-the-job Training Instructor Course Total Quality Philosophy – Management Workshop Branches News Contract Signing Ceremony for PICC Car Park Total Quality Philosophy – Improvement Action Workshop Monthly Birthday Celebrations Quality & Training News Courses And Training Development for Staff Human Resources News

EDITORIAL TEAM advisor Haji Ab. Rashid Bukhairah editor Syed Yusof Syed Ibrahim

branch conributors singapore Eileen Kerk philippines Nanette Gasper

assistant editor Mohamad Fauzi Saad Siti Mastura Yaakub

brunei Siti Rosaliah Abdullah

production committee Syed Yusof Syed Ibrahim Zamri Adam Ahmad Fiaza Abd Shukor Syed Nasir Syed Sheikh Raymond Chew

india Mizan Ibrahim

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hong kong Jacqueline Ng

johor baharu Rafidah Sumadi kuantan Kamarul Mohd Noor

layout & design Khairil&Associates No 19, Lorong CP 1/4 43200 Cheras Perdana Selangor printing Bakti Tulin Sdn. Bhd. No.29A, 31, 41 & 43 Jalan Brunei Barat Off Jalan Pudu 55100 Kuala Lumpur

publisher Metro Parking (M) Sdn Bhd Level 4, Block G North, Pusat Bandar Damansara Damansara Heights 50490 Kuala Lumpur No part of this report may be produced or stored in any retrieval or transmitted by electronic or mechanical means, staged, photocopied, recorded or otherwise without the prior permission of Metro Parking (M) Sdn Bhd. Copyright: Metro Parking (M) Sdn Bhd 2013. The information in this publication was correct at the time of printing.


NOTE FROM GGM

NOTE FROM THE GROUP GENERAL MANAGER Assalamu’alaikum wrbt. to my Muslim friends and colleagues. Salam Sejahtera to the Non-Muslim. Welcome 2013!

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The year started with the auditing of our accounts in determining the true sense of our 2012 achievements. Johor Corporation Berhad organized a “Pedoman 2013” for the whole group. It was held at PERSADA on 21st. January 2013. It was filled with financial performance of the group, the way forward, appointment of key personnel, gratitude to corporate figures who will be retiring and the much-awaited keynote address by the President/CEO of Johor Corporation Berhad. The restructuring of the Group will continue into 2013. The introduction of a new ERP system starting with TMR Urusharta and to be followed with MPM will chart the beginning of a holistic check and control within the Group. Not forgetting the HR intervention exercise on new salary scale, compensation & benefits, realigning of manpower, core competency model and training & development will be closely monitored by all employees and fully anticipated on the outcome. Nonetheless adopting any of the recommendation made by the Consultant will need a full blessing of the Steering Committee. Going into MPM’s front the company is taking a review of its overseas branches. With expected growth from MP India and MP Philippine there is a need to source for fund. It is imperative that MPM have an alternative source of fund to support the growth anticipated from these two branches and not to omit the expected growth in Malaysia. All in all we would need a bottomless pocket in increasing our market shares within the Group respective markets. MPHK is still in the red with a dismal performance shown in 2012. The top management of the Group will need to re-assess the future of MPHK. Options whether to quit and exit looks more favourable for the time being but it must be thoroughly scrutinised since we might be coming back in the future. Operating on a small scale after eliminating all the losses might be a good option to take. The Group may need to appoint someone with sound business acumen plus high commitment level to spearhead the entity. Applying prudent management and instilling fresh values and work ethics might work wonderfully for this entity. MP Singapore and MP Brunei recorded monotonous achievement unless a different business model can be coined up in bolstering the growth. The top management is currently deliberating on a few options for both entities to continue their growth in the respective countries. The option is not exhausted on changing of guards but also looking into strategic alliances with new partners and even VC. It is critical for the Group to register commendable growth in all the countries that it is operating. Being a market leader only in own country is not the yardstick for MPM but we need it be emulated everywhere we goes. That is a lot of things that we still need to do and it definitely require an all-round effort from CSA right to our top management and board members. As a cohesive unit we will ensure to ride over any storms and giant waves in our unending journey to the desired destination. Let us all play our crucial roles as entrusted by the company via the appointment letters and job descriptions assigned to you. Coupled with determination, commitment and honesty I have not a single doubt that MPM will override any obstacles be it operationally or even our latest competitor!!! May Allah bless us and gives us His Guidance in our journey, In Shaa Allah. All the best Metromites!

Hj Ab Rashid Bukhairah “Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” LEE HOLZ

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COVER STORY

METRO PARKING BOWLING TOURNAMENT Metro Parking Central Region Metro Parking KL Region held a Bowling Tournament on 16th March 2013 at Wangsa Bowl, Wangsa Walk Mall, Wangsa Maju at 10.00 am – 12.00 pm. There are 19 groups participated in this tournament and each group consisted of 4 persons. This event managed to forge a closer relationship amongst the staff of KL Region and its subsidiaries companies; SPMS&MES.

Metro Parking Southern Region Metro Parking Southern Region held a Bowling Tournament on 2nd March 2013 at Ampang Bolw, Pelangi Leisure Mall, Johor Bahru on 2nd March 2013 at 9.00 am – 12.00 pm. There are 20 groups participated in this tournament and each group consisted of two person. Bowling tournament was won by ’Suka-Suki group. This event managed to forge a closer relationship amongst the staff of Southern Region.

Metro Parking Eastern Region The event was held at Megaline Bowl Megamall, Kuantan on 27th April 2013. There are 18 staffs participated in this event.

“Your most unhappy customers are your greatest source of learning.” BILL GATES

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BRANCHES NEWS

“You cannot always run from a weakness. You must sometime fight it out or perish.” BEN FRANKLIN

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“MAJLIS SAMBUTAN MAULIDURASUL” Metro Parking Central Region

The program was held at Surau Block K Pusat Bandar Damansara on 23th January 2013 from 10.00 – 12.00 pm. A total of 61 people involved in this event. This event started with a speech by the Vice President KSR MPKL 2012/2013, En Zamri Ahmat. This was followed by religious talk by Ustaz Kasyfum and ended with selawat.

“MAJLIS SAMBUTAN MAULIDURASUL” Metro Parking Southern Region

The program was held at Training Room, Level 24th KOMTAR on 18th Februari 2013 from 2.30 until 5.30 pm. A total of 61 people involved in this event. This event started with a speech by the Group General Manager, Hj. Ab Rashid Bukhairah. This was followed by solat hajat and a religious talk by Ustaz Haji Yosree Bin Hj Ikhsan from Johor Religious Department and ended with Asar prayer conggregational.

OPERATION GATHERING Metro Parking Central Region

The program was held at Dewan Serbaguna, Block K, Pusat Bandar Damansara on 22 Mac 2013, 10.00am-1.00pm. A total of 50 staff gathered in this event from Operation (office and carpark), HR and Season Department. Started by opening speech and presentation on performance target from En Ahmad Fiaza Abdul Shukor (Senior Branch Manager Central & Eastern Region) followed by speech from En Zamri Ahmat (Operation Manager) and closed by speech from Ex Senior Area Manager En Sopian Piai who had served Metro Parking for 20 years.

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BRANCHES NEWS

FLYERS DISTRIBUTION Metro Parking Central Region

A monthly activity conduct by HR Department as one of a recruitment strategy.

“Imagination is more important than knowledge…” ALBERT EINSTEIN

MAJLIS PERJUMPAAN ANGGOTA PEKERJA 2013 Metro Parking Southern Region

The program was held at Training Room, Level 24th KOMTAR on 22 Mac 2013, 8.30am-12.30pm. A total of 72 people involved in this event. Tn Hj Ab Rashid, our Group General Manager was attend to presenting awards to the employees such as Anugerah Kenaikan Pangkat 2012, Anugerah Khidmat Setia 5 years, 10 years, 15 years & 20 years, Anugerah Perkhidmatan Cemerlang 2012 and Best Car park.

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MOBILE CUSTOMERS SERVICE COUNTER Metro Parking Eastern Region

For the first timer, Metro Parking Kuantan introduced a mobile Customer’s Service Counter to promote Season and Business Development. This services easy to customer apply season passes and made payment for car parks.


DEVELOPMENT NEWS

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NEW CAR PARK CONTRACT SECURED BY METRO PARKING GROUP

Kertih Airport

KPJ Seremban

“The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.” WINSTON CHURCHILL

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EVENTS & HAPPENINGS

“Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it.” BRUCE LEE

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EVENTS & HAPPENINGS

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10 BRANCHES NEWS BACK TO SCHOOL PROGRAMME Metro Parking Central Region

The program was held in Meeting Room Metro Parking KL on 13th January 2013. KSR provided a voucher of RM 160.00 of popular book store including member card for each staff children who enter standard 1 for the year 2013. Involve; total of 8 staff including Eastern and Northern region

CSR

Metro Parking Central Region En Ahmad Fiaza Abdul Shukor (Senior Branch Manager Central & Eastern Region) on behalf of Metro Parking had gave the cheque of insurance claim for late ex Metro staff who died in an accident last year; Allahyarham Mohd Razizi.

PARTICIPATION FROM GEMS Metro Parking Southern Region

The Graduate Employability Management Scheme (GEMS) is a government capacity building initiative developed to equip graduates with commercially useful skills and experiences that will enhance their employability. The GEMS training programme is divided into two (2) parts with a total duration of 8 months. The first part consists of 2 months of Executive Development Programme conducted at respective sites across the country. This will be followed by the second part, which is a 6-month on-the-job training at various organisations in the country.

“MAJLIS DOA SELAMAT” PASIR GUDANG OPERATION OFFICE Metro Parking Southern Region

This event was held on 25th April 2013 at operation office Pasir Gudang. This event was attended by 24 staff. This event started with Doa recital by En Selamat Bin Muhammad, assistant executive from Audit Department.

i) Muhaymin Muiz Bin Shaari – Operation Department ii) Nurul Nadiah Binti Baharuddin – Financial Department iii) Rabiatul Adawiyah Binti Abd Ghani – Administration & Human Capital Department iv) Mohammad Izzul Faiz Bin Marjan – Business & Development Department v) Mohd Baihaqi Bin Ahmad Noorden - Audit Department

“Faith is taking the first step even when you don’t see the whole staircase. MARTIN LUTHER KING, JR.

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BRANCHES NEWS

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FUTSAL TOURNAMENT

Metro Parking Southern Region This event conducted on 29th March 2013 at 8.00 until 10.00 pm between Metro Parking and TPM Technopark. This match was won by Metro Parking.

NEW OFFICE IN JAN 2013 Metro Parking Singapore “If you want a thing done well, do it yourself.” NAPOLEON BONAPARTE

Metro Parking Singapore shifted office on 6 January 2013 to the unit next door – a new office environment in the New Year. Our office address remains the same as we had retained our previous unit number. Our warehouse was relocated to office as we had convert part of our old office unit for the warehouse.

'PERANCANGAN KEWANGAN DAN AMANAH SAHAM' PROGRAMME Metro Parking Southern Region

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12 BRANCHES NEWS ON-THE-JOB TRAINING INSTRUCTOR COURSE Metro Parking Singapore

Three staff attended the three and a half day sessions (12 hours) OJT Instructor Course held on 7, 14 and 21 January 2013. The course enables supervisors to carry out task analysis and coaching at their workplaces. The participants would understand the OJT framework and the importance of OJT in the total approach to productivity development and organizational excellence. They would also understand the procedure in implementing OJT in the organization (scheduling of training, workplace preparation, mentor preparation and trainee coaching).

TOTAL QUALITY PHILOSOPHY – MANAGEMENT WORKSHOP Metro Parking Singapore

This workshop was held on 10 until 11 January 2013. Its objectives are to nurture the desired organizational culture and inspire people to achieve sustained performance excellence. It enabled the managers to realize the importance of Quality, thereby making it a commitment to improve Productivity and Quality.

CHINESE NEW YEAR LUCKY DRAW “It is hard to fail, but it is worse never to have tried to succeed.” THEODORE ROOSEVELT

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Metro Parking Singapore

sharing the goodies from the Chinese New Year Hampers received with the staff.


BRANCHES NEWS

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CONTRACT SIGNING CEREMONY FOR PICC CAR PARK Metro Parking Philippines

The Philippine and International Convention Center (PICC) and Metro Parking Management (Phils) Inc. recently renewed its partnership for another two (2) years through a contract signing ceremony represented by Mr. Richard Fong - President of Metro Parking Management (Phils.) Inc. and Atty. Renato B. Padilla - General Manager, PICC.

TOTAL QUALITY PHILOSOPHY – IMPROVEMENT ACTION WORKSHOP Metro Parking Singapore

MONTHLY BIRTHDAY CELEBRATIONS

It was held on 29January and 7 until 8 February for two groups of participants. It is a 2-days workshop. Its objectives are to provide staff with the basic knowledge and concepts of Total Quality Philosophy so that they can participate actively in the Quality improvement effects of the company.

Metro Parking Singapore

“Champions aren’t made in the gyms. Champions are made from something they have deep inside them — a desire, a dream, a vision.” MUHAMMAD ALI

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14 QUALITY AND TRAINING NEWS

COURSES AND TRAINING DEVELOPMENT FOR STAFF Several courses were held recently in Central and Southern Region to share and inculcate good work ethics and new skills. Among the courses conducted were:NO.

COURSES (CENTRAL REGION)

DATE

1.

Minmum Wages:issues On Implementation

5th March 2013

2.

Marec 13:malaysian Annual Real Estate Convention

7th - 8th March 2013

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Seminar On Taxation:'budget 2013: Tax Implications On Employers And Employees"

19th March 2013

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Customer Care & Service Excellent

8th - 9th April 2013

5.

Secretary's Day Hi Tea

10th April 2013

6.

Kursus Induksi Anggota Pekerja Operasi 2013

Quarterly

7.

Lawatan Sambil Belajar Dan Sesi Perkongsian Ilmu Ke Ayamas Food Corporation Sdn Bhd, Bandar Tenggara

30th April 2013

NO.

COURSES (SOUTHERN REGION)

DATE

1.

Sesi Perkongsian Pengalaman Bersama Tuan Syed Ali Bin Syed Ahmad

Every Friday from 1st March

2.

Mini Konvensyen ICC Wilayah Selatan

26th March 2013

3.

Seminar On Taxation:'budget 2013: Tax Implications On Employers And Employees"

2nd April 2013

4.

Program Perkongsian Ilmu 'Perancangan Kewangan Dan Amanah Saham'

8th April 2013

5.

Secretary's Day Hi Tea

10th April 2013

6.

Kursus Induksi Pembantu Khidmat Pelanggan 2013

25th April 2013

7.

Program Kesedaran Keselamatan Dan Kebakaran

29th April 2013

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Lawatan Sambil Belajar Dan Sesi Perkongsian Ilmu ke Ayamas Food Corporation Sdn Bhd, Bandar Tenggara

30th April 2013

“Intelligence is the ability to adapt to change.” STEPHEN HAWKING

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HUMAN RESOURCES NEWS

PROMOTIONS

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NEW BORN

Metro Parking Central Region

Metro Parking Central Region

MOHD RAFI BIN DAUT CSA to Asst Supervisor

1. Mohd Khairul Anuar Musa (Area Manager) & Nurfadhilah Ujang (Asst Exec Season)

SANI BIN KARIM CSA to Supervisor IZMAN BIN MOHAMAD Area Supervisor to Act Area Manager NUR AKILLA BINTI ABDUL HAMID Asst Exec Operation to Act Executive Operation MUHAMMAD FIRDAUS BIN KAMARUDDIN LATIF CSA to Asst Supervisor MOHAMAD FAISAL BIN CHE MAT CSA to Supervisor ABDUL MUHAIMIN BIN JOHAR Area Supervisor to Act Area Manager

2. Wan Khairul Aima (Ops Clerk) 3. Nor Ariza Zakariah (CSA)

SITI FATIMAH BINTI ABDUL AZIZ Area Supervisor to Act Area Manager

Metro Parking Southern Region

MOHAMMAD KHAIROL AFFENDI BIN JAAFAR Area Supervisor to Act Area Manager

1. Effaizie Binti Talib (Asst. Operation Executive) new born son on 1st January 2013

Metro Parking Southern Region MOHD FIRDAUS BIN ASMAIL Assistant Supervisor to Supervisor SAIFULNIZA BIN ABD RAHMAN Customer Service Assistant to Assistant Supervisor ANUAR BIN NOOR AZLAN Customer Service Assistant to Assistant Supervisor RAFIZAH BINTI ABDUL RAHIM Customer Service Assistant to Assistant Supervisor 2. Abd Shukur Musa (Asst. Operation Manager) new born twin on 13th April 2013

CONDOLENCE Metro Parking Southern Region

MARRIAGE

Rosdi Bin Zakaria – His father pass away on 2nd March 2013

1. Nor Munirah binti Abdullah (Supervisor) & Norazwan Bin Kamaruddin (picture)

“Your talent is your art. It is not to be taken for granted.” PAULA ABDUL

2. Mohd Allif Aznam (Area Manager) & Nur Nabilla binti Adnan

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Volume 1/2013