What is the ultimate reason why you want performance measures, why your organization should have them? What can't your organization achieve without performance measures? Will performance measures really be an important way to achieve these things? What else will you need to do? POINT 4: reflect on why you want performance measures POINT 1: describe the difference your performance measures will make POINT 8: plan what needs to happen, when & where and who'll be involved By Stacey Barr