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JULY 2015

YEOMAN PROPERTY GROUP GETTING INNOVATIVE IN HAMILTON EMPLOYEE’S HEALTH & SAFETY RIGHTS NEW BUILDING ACT PROVISIONS RMBA CONFERENCE KICKS OFF IN HAMILTON

SEE INSIDE FOR CHANCES TO WIN GREAT PRODUCTS Offers open to account holders only Call 0800 M10 TRADE to find out more All prices and offers in this publication are valid from from Wednesday July 1 – Friday July 31 2015 from participating stores.


FOREWORD Working to improve business knowledge We all know that building and construction is a busy industry to be involved in. Recent figures released by Statistics New Zealand show that the amount of building work around New Zealand continues to rise yearon-year, mainly in Auckland and Christchurch, both of which are centres that have their own unique challenges as far as construction is concerned. As tradespeople, it’s essential that good planning is put in place, strong partnerships are formed with reliable suppliers, and that your own workforce is based around good key business principles that allow your business to develop, thrive and flourish. The Registered Master Builders Conference, which starts in Hamilton this month, allows those attending the opportunity to further expand their business knowledge and skill set in an environment which is both challenging and enjoyable thanks to presentations from a wide range of experts. Mitre 10 Trade will have a presence at this year’s event and, like the RMBA, we’re continually looking to develop new business tools and provide useful and relevant information to help your business achieve its potential. We look forward to seeing you at this year’s conference.

Neil Cowie

Adrian Moreton

Chief Executive Officer Mitre 10 (New Zealand) Ltd

Acting General Manager Trade Mitre 10 (New Zealand) Ltd


CONTENTS 2

PROFILE

Yeoman Property Group

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REGISTERED MASTER BUILDERS

115th annual conference

6 8

SAFETY

LEGAL

Andrew Yeoman’s love of property development and his passion for making Hamilton an even better place to live were the prime motivators in establishing the Yeoman Property Group. The 115th Registered Master Builders conference in Hamilton in early July is set to cover a range of industry topics, as well as provide a great social and networking environment for those attending.

Site Safe New Zealand

Employee’s healthy & safety rights and unhealthy environments due to mould growth are both topics covered by Site Safe NZ in this month’s Safety columns. Read more in columns on pages 6 and 7.

Meredith Connell

The government has tried to give greater protection to inexperienced homeowners who are having a home built or renovated with the inclusion of new provisions in the Building Act 2004 (Part 4A).

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BRANZ

Making additions or alterations to an older home can provide an opportunity to improve its thermal performance. However, installing insulation to maximise the benefits is not always as straightforward as it might seem.

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TRADES COACH

A business survey has shown that less than 40 percent of small to medium-sized businesses have a website. Trades Coach Andy Burrows suggests a website is an essential business tool and looks at his 10 top tips to building a great website.

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BUSINESS RIGHTWAY

Making money is what turns our economic wheels. The more money our business people make, the more people they employ, the more taxes get paid, the more we have to spend on hospitals and schools.

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STORE NEWS

A complete house built over two weekends? This was a challenge taken on – and completed - by Otago region Certified Builders in the carpark of Mitre 10 MEGA Dunedin, which saw funds raised for the Otago Rescue Helicopter Trust.

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APPRENTICE

Apprentice Georgie Young has been using her rapidly developing carpentry skills to improve her home environment…and has been recycling as much waste worksite material as she can long the way.

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THE BACK PAGE

Stuff to win, points to earn. Don’t miss the back page.

Cover: Ridgedale is one of the Yeoman Property Group’s housing developments, and is currently in the early stages in Hamilton’s northern suburbs. Volume 9, Issue 1 July 2015 Mitre 10 In Trade magazine is published 12 times a year in association with Mitre 10.

Managing Editor

Scott Wilson Phone: 021 725 061 Email: editor@M10magazine.co.nz

Contributors

Adrienne Jervis Leo Farmer and Lucy Chapman – Meredith Connell Registered Master Builders Association BRANZ Site Safe NZ RightWay Ltd Andy Burrows – Trades Coach Georgie Young - Apprentice

Printer

Nicholson Print Solutions

Enquiries

ReFocus Media Ltd P O Box 21081 Flagstaff Hamilton 3256 Email: Info@refocusmedia.co.nz Refocus Media Ltd reserves the right to accept or reject all editorial or advertising material. No part of In Trade magazine may be published without the express permission of the publisher. All rights reserved. Opinions expressed in In Trade magazine are not necessarily those of Mitre 10 or the publisher. No responsibility is accepted for the suggestions of the contributors or conclusions that may be drawn from them. Although the publisher has made every effort to ensure accuracy, the reader remains responsible for the correct use and selection of any tools, materials and systems followed, as well as the following of any laws or codes that may apply.

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PROFILE Innovative thinking drives Hamilton developer The Village Quarter

Yeoman Property Group founder, Andrew Yeoman

Andrew Yeoman’s love of property development and his passion for making Hamilton an even better place to live were the prime motivators in establishing the Yeoman Property Group. The driving force behind the business since graduating from the University of Waikato in 2001 with a double-major management degree, Andrew tackled his first project at just 19. He soon moved on to other developments, working on projects encompassing anything from small, four-townhouse developments to larger mixed use developments of 50+ apartments. Not content with mass producing homes, Andrew was searching for a new way of doing things when he came across Urban Design, a philosophy embracing how people interact with their environment. Urban Design principles have inspired him to create a community atmosphere within developments that are serene, sustainable, safe and secure. His work earned him the Property Council of New Zealand’s Young Achiever of the Year award in 2013. Committed to a continual learning process, Andrew derives immense satisfaction from “creating something cool from nothing.” He sees great opportunity in the Hamilton market and has a strong

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PROFILE Ridgedale development

business focus on innovation, making good products, being easy to deal with, and able to deliver. “It is clear we can continue to better leverage our existing infrastructure by building high quality and innovative designs at affordable prices. It is also clear that we can apply the same principles to make better use of land as it becomes available,” says Andrew. The business, which specialises in mixed-use developments for the commercial and residential sectors, has completed a number of innovative housing developments in the city. Current projects involve building a series of homes in Hamilton’s fast-growing northern suburbs, including a new neighbourhood development in Rototuna comprising 145 new family homes. Another significant project is The Village Quarter, a central urban apartment development designed for residential and commercial use. The goal is to build a complete community.

Rebekah attributes her easy transition to Project Manager to various key factors, including inside knowledge of how Mitre 10 works, the way Mitre 10 understands how she works, and ongoing relationships with staff, management and suppliers. She says the knowledge and passion Andrew has for his business makes working alongside him a breeze. Two years down the track and five projects later, Rebekah has dealt with over 60 happy home owners. “Seeing people who have just finished building their dream home finally move in is a huge buzz and keeps me motivated during the tough times.” With more than 300 contractors involved in Yeoman’s diverse projects, key relationships have been forged with designers, builders, bricklayers, painters, electricians and professional service providers.

Hard work, good decisions, creative and innovative design and integrity contribute to the company’s ongoing success.

Mitre 10 MEGA Hamilton is the complete one-stop shop for Yeoman Property Group, supplying everything from frames and building paper, to bathrooms and landscaping.

Team a key to success

“Having everything under one roof makes purchasing easy, but even better than that our rep Damian Togia, and Andre Kenny in the Trade department, have been in the industry for years. Their knowledge is extremely valuable in offering solutions and alternatives when projects change or flex and they personally deliver,” says Rebekah, whose passion for helping people and working in a busy environment is what drives her. She knows how to hold her own in a predominantly male industry.

Andrew is the entrepreneur behind the business and, as Financial Manager and Concept Designer, heads the Yeoman team, which comprises three full-time members. Lincoln Archer heads Sales Relationships, as well as roles in systematisation and marketing while Rebekah Kenny handles planning and organisation as Relationship and Project Manager. At 25, Rebekah was a reasonably young acquisition as Project Manager.

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PROFILE Rebekah Kenny (Yeoman Property Group Project Manager), Damian Togia (Mitre 10 MEGA Hamilton Trade Business Development Manager), Lincoln Archer (Yeoman Property Group Marketing Manager)

Proud Master Builders members The Yeoman Property Group has been a member of the Registered Master Builder Federation since 2011. Being a member assures confidence for purchasers and recognition from a trusted source through awards and continued membership. The team looks forward to attending the national conference in Hamilton, which starts on July 2nd. For more information on the RMBA conference, see page opposite.

Damian Togia; understanding Yeoman’s needs Mitre 10 MEGA Hamilton’s Trade Business Development Manager Damian Togia is a Waikato boy. Born and raised in the timber town of Tokoroa, Damian pursued a forestry career after leaving school. He’s accomplished in silviculture and forestry management. He later moved into the timber sawmilling industry, starting with general duties in the planner mill and working up to quality control. His involvement included training and implementing timber grading standards, and monitoring quality enquiries in South Waikato. This vast knowledge of timber gave Damian the confidence to try his hand at sales and move into the building industry. “I had great experience and knowledge in the timber industry and an appreciation for dealing with customers, so I knew there opportunity for me in that industry.” His career path began in Tokoroa, shifted to Cambridge and is currently in Hamilton. From a sales rep position with a nationwide building supplies company, he last year progressed 4

“I also looked at Mitre 10 MEGA Hamilton as a strong credible player in what is a very competitive market. I wanted to be a part of that and grow our market share and become the number one supplier in Hamilton.” says Damian.

to Business Development Manager for Mitre 10 MEGA Hamilton, a role that gave him the opportunity to develop his skills at managing a team. “I also looked at Mitre 10 MEGA Hamilton as a strong credible player in what is a very competitive market. I wanted to be a part of that and grow our market share and become the number one supplier in Hamilton.” Damian has been able to offer Mitre 10 a wider scope of product knowledge and service, which he believes the building industry requires. His role is to develop the trade business, gain new customers, increase the store’s current customer spend, improve efficiencies and ensure great customer service. He continues his sales journey within a supportive and focused company and trade team. He’s been fortunate to work alongside Yeoman Property Group and be actively involved in The Village Quarter and Teafields projects. He’s grown the relationship and established an exclusive contract, allowing him to gain a better understanding into Yeoman’s business. The store is the main supplier for the group’s next project, Ridgedale. Starting this month, the project involves 140-plus houses in north Hamilton. “The store has experienced, knowledgeable and helpful team members in both the trade and retail areas. We offer our trade customers a vast range of all materials and products required in building new homes,” says Damian. “We predominantly focus on the residential market but also cater for the growing supply of town houses and apartment buildings. As a company we are customer focussed and driven to provide customer satisfaction guaranteed.”


CONFERENCE

RMBA conference addresses industry topics Centered around a theme of commemorating 100 years since the Gallipoli landings, the 115th annual Registered Master Builders Association conference in Hamilton from June 2-5 is set to cover a range of topics relevant to the building and construction industry. Following registration and the Registered Master Builders Federation AGM on Thursday July 2nd, the first full day of the conference on Friday July 3rd will be opened by Association President John Macdonald and the Minister for Building and Construction, Dr Nick Smith.

the Hamilton Pistol Club and a trip to a local driving range for golf enthusiasts. For partners of those attending the event, a fashion show, wine tasting and lunch at the award-winning Viligrads Winery is on the agenda. “We are headed for much better times, so this is a perfect opportunity to up-skill yourselves at the many workshops that have been arranged, so that you can take them back to your businesses and apply them,” says RMBA President John Macdonald, himself a local builder. The registration desk for the conference opens at midday on Thursday July 2nd at the Novotel Hotel in Hamilton City.

The first sessions of the conference are open to non Master Builder member Licensed Building Practitioners and will feature an address from Victoria Cross winner Willie Apiata and workshops hosted by a range of industry experts. These were detailed in last month’s issue of Mitre 10 In Trade. The afternoon session has a distinctly client-focused flavor with Ross Gilmour leading a business session on Keeping Your Clients Happy. The first full day of the conference is rounded out with a coach trip to the Hobbiton movie set in Matamata, made famous by the Peter Jackson-directed Lord of the Rings movies, where dinner will be held for attendees. Workshops on Saturday cover both residential and commercial themes. Mark Southcombe looks for to his session The Affordable House of the Future, while Kevin Stanley has a commercial view of things with a workshop entitled Offsite Manufacturing. These will be followed by a Health & Safety business session hosted by Mike Cosman – H&S Reform; Where the Rubber Hits the Road. Mark Weldon, the former NZX Chief Executive, and now current CEO of Mediaworks, is a guest speaker in the afternoon. In addition to the conference session, there are a range of external activities taking place, including a tour of a local prenail facility and other optional activites including a trip to the Avantidrome cycling facility near Cambridge, pistol shooting at

Registered Master Builders Association 115th Annual Conference

LEST WE FORGET

Claudelands Conference and Exhibition Centre 2–5 July 2015 RMBA is very proud to have themed this year’s conference in honour of the worldwide commemoration of 100 years since the Gallipoli landings. We are particularly delighted to have Willie Apiata VC leading our fantastic line-up of speakers. Our programme includes something for everyone, including residential and commercial streams. Opportunity for non-members For the first time, we have an open invitation to non-member LBPs to attend our conference for a half day on the morning of Friday 3 July (8:00 am – 1:30 pm). Morning tea and lunch are provided. The morning session includes: –

Welcome Address: RMBA President John Macdonald

Hon Dr Nick Smith, Minister for Building and Construction

BCITO Guest Speaker: Willie Apiata VC

Workshop options Residential/Volume Playing the Building Act Game: Rosemary Killip (1.5 Skills Maintenance Points). Commercial Quality Construction Management: Esther Newman Lean Thinking: Bryan Travers (1.5 Skills Maintenance Points).

So bring along your staff and subbies to this industry-leading event where you can introduce them to RMBA, keep your business up to date, and enjoy a line-up of the best social and networking events the Waikato has to offer.

To view the full programme or to register, visit www.masterbuilder.org.nz

BUILDING EXCELLENCE

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SITE SAFETY

Health & safety rights as an employee With the wet, windy and chillier season of winter upon us, being safe at work is more important than ever. While there isn’t anything you can do about the weather, you can continue making your daily safety on site a priority. As an employee, you have rights to certain conditions. Your employer must take ‘all practicable steps’ to ensure you and your fellow employee’s safety.

Workplaces hazard maintained

What are my health and safety rights on a work site?

Emergency procedures knowledge

Work in a safe environment Your employer must manage workplace hazards and make sure you know how to keep yourself safe. Hazards are things that might cause harm to you or your health.

Access to information Your employer must give you information about health and safety at your workplace in a way that you can understand.

Training Training should occur before the work commences. If you feel like you need more training, ask for more. Training can be the use of tools or equipment on site. Ask if there are standard operating procedures for equipment on site.

Work with safe machinery, vehicles, tools and equipment All workplace tools, equipment, vehicles and machinery must be safe for you to use and in good working condition. Check the equipment before use and that the people around you are safe.

The basic necessities Your workplace needs to provide you with some basic necessities while you are at work. These are toilets, handwashing facilities, clean drinking water, first aid facilities and a place to have a meal break in reasonable comfort and shelter.

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Potential hazards should be identified at least once every week, with all practical steps taken to eliminate or minimise these risks. A good chance to raise these is at your toolbox talks or pre-start meeting.

Correct Personal Protective Gear (PPE) Your employer must provide you with correct PPE for the work you are doing. The most common PPE includes: gloves, safety boots, hard hats, ear muffs, glasses and breathing protection.

Your employer must tell you what to do in an emergency. For example, if there’s a fire, earthquake or flood.

Accident prevention You may refuse work that is likely to cause you serious harm, and must take reasonable care to keep yourself safe, and to avoid causing harm to other people. You have the right to be involved in improving health and safety on the worksite.

Had an accident? If you have had an accident it needs to be recorded in the register. Serious injuries at work must also be reported to WorkSafe New Zealand. Knowing your rights for a safe working environment is important. If you see something that is not right, approach your employer say something. Discussing and making sure correct safety is conducted on site makes a happier, healthier working environment for everyone.

To find out more about Site Safe and health and safety contact us on 0800 SITE SAFE or checkout our Site Specific Safety Plan page on our website at www.sitesafe.org.nz/SSSP.


SITE SAFETY

Harmful mould on site and in buildings With the change of the season it pays to think about potential mould growth that can make working and living environments unhealthy. Whether you are carrying out maintenance work, renovating a home or even living in a home with mould then you are particularly at risk to toxic mould affects. Mould, fungi and some bacteria are found in damp, humid and dark spaces. Mould reproduces by creating tiny spores that float through the air. Mould can be found where water has leaked into houses from damaged roofs and tiles, windows and gutters, and where wet ground has been in contact with house structures such as wooden floors, piles or where dampness has entered wall cavities.

The dangers of mould Moulds digest whatever they land on in order to survive. Mould eats away at materials such as wood-framed buildings affecting the structural integrity of the building. Moulds, in particular the greenish-black mould stachybotrys chartarum, can produce ‘mycotoxins’ which are toxic byproducts. These toxins can slowly wear down the human immune system and can lead to allergic or respiratory problems. Not all moulds are harmful, but to be safe treat all moulds as potentially harmful. Indoor mould related health affects depend on the mould type, length of exposure, and individual’s health / sensitivity. Mould can cause a runny nose, eye irritation, cough, congestion, asthma and other respiratory problems, headache, flu-like symptoms, fatigue and skin rash to name a few.

and leaks in the building structure as soon as possible. Identify the cause of leaks and take preventive action to ensure they do not reoccur. In addition ensure that the building or work space is well ventilated. • HVAC (Heating Ventilation and Air Conditioning): Keep HVAC drip pans clean, flowing properly, and unobstructed. Have a competent person perform regular scheduled building / HVAC inspections and maintenance. • Cleaning: If you have concerns about any mould you find then it may be best to seek professional help. A mould inspection company is a good start as they can test a sample of the mould and give you advice on removal.

Removal: Mould can generally be removed from nonporous surfaces. If you identify the mould as hazardous to your health then use these steps to clean the area: Seal off the contaminated area and wear a respirator. Wear protective clothing that is disposable or easily washable. Remove and dispose of contaminated materials which cannot be cleaned such as wallpaper and carpet, place removed materials in sealed plastic bags. For materials which can be adequately cleaned like metal and glass use hot water and chlorine bleach, rinse and allow to dry completely. Use a stiff brush on rough or uneven surfaces. On completion, thoroughly vacuum all surfaces of the sealed area using a vacuum with a fine particulate filter. The best way to control mould it is prevent it at the source eliminate excessive moisture and dampness.

Mould control It is impossible to eliminate mould entirely but mould growth levels can be minimised through the following controls: • Environment: Prevent condensation and wet spots by increasing surface temperatures - through insulation, air circulation, or repairing leaks. Use wet vacuums to remove accumulated water from floors, carpets, and hard surfaces. Remove rotten wood. • Building: Provide adequate drainage around buildings and slope the ground away from foundations. Repair plumbing

Site Safe is a not-for-profit, membership based organisation that promotes, inspires and supports a culture of health and safety in New Zealand construction.

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AL LNewEGconsumer protection measures for residential construction by Leo Farmer and Lucy Chapman Residential property seems to be a national obsession, however when it comes to having a house built or renovated many homeowners are inexperienced and do not know what to expect. The government has tried to give greater protection to these consumers with the inclusion of new provisions in the Building Act 2004 (Part 4A). These new provisions apply to all residential building work from 1 January 2015 onwards. If you are a person or business who has contracted with a homeowner to carry out residential building work then you will have either implemented these new consumer protection measures or you will be in the process of adopting them.

• A disclosure statement containing information about your business. It is important this disclosure statement is accurate and complete. A building contractor who knowingly provides false or misleading information or who knowingly leaves out information they are required to provide is liable for a fine of up to $20,000. A template for the disclosure statement is also on the www.doyourhomework.co.nz website. The preliminary documentation stage must be completed before a residential building contract is entered into.

Stage two: residential building contract

The provisions apply to all building contractors (including builders, plumbers, electricians and any other tradesperson). If you are a subcontractor reporting to a head contractor then these protection measures do not apply.

You are now required to provide a written contract if the value of the work is $30,000 or more. The new provisions set out the minimum requirements for a residential building contract. If there is no contract or your contract does not cover one of the minimum requirements then the default clauses under Schedule 3 of the Building (Residential Consumer Rights and Remedies) Regulations 2014 will apply (again these can be found at www.doyourhomework.co.nz ).

What do you need to do?

Stage three: post-construction information

The general scheme of the provisions is to provide more information to the homeowner at the outset and give the homeowner greater protection after the work has been completed. The key parts of this process can be broken down into four stages: • Stage one: pre-contract information • Stage two: residential building contract • Stage three: post-construction information • Stage four: defect liability period

Once the work is completed, regardless of the value of the work, building contractors will need to provide the homeowner with:

Stage one: pre-contract information

From the date the building work is completed there is a 12 month defect liability period, which applies regardless of the value of the building work. This means that if the homeowner notifies you in writing about any defective work you are required to fix it at no extra cost. If you disagree that the work is defective or you consider it has occurred through no fault of your own, your subcontractors or the products you have used, then it is up to you to prove it. After the 12 month liability period is over it becomes the homeowner’s responsibility to prove the work is defective.

You must comply with this stage if the residential building work is worth $30,000 or more (including the cost of any work undertaken by subcontractors and GST). If the value of the work falls below this threshold then it is up to the homeowner whether they require you to comply or not. To comply with this stage you need to provide the following information: • A checklist, which is a standard form document that has been prepared by the Ministry of Business, Innovation and Employment (MBIE) and is available at www. doyourhomework.co.nz. The checklist informs the homeowner on how the building project will be structured and managed as well as how any disputes will be resolved. 8

• A copy of any current insurance policies for the work. • A copy of any guaranties or warranties for materials or services used including information on how to make a claim under the guaranties or warranties. • Information about what will be required to maintain the building work.

Stage four: defect liability period

One way to establish if the work is defective is to see if it complies with the plans, specifications and manufacturers instructions. If this does not provide an answer then the MBIE Guide to Tolerances, Materials and Workmanship in New Residential Construction may assist.


LEGAL Issues about defective work can arise when the finished product falls below the homeowner’s expectations. The best way to avoid this happening is to have an upfront discussion at the start of the project about the standard of work the homeowner can expect from the products and materials that will be used.

defects liability period then you will not only be responsible for rectifying the work but you may also be required to pay damages to the homeowner for any loss or damage resulting from the defect. If this situation arises and you are concerned about your rights and obligations you should seek legal advice.

If you fail to comply with any of the first three stages set out above, the homeowner can lodge a complaint with the MBIE, and you can be fined. If you are notified of a defect during the

Adapting to these new consumer protection measures may initially cause headaches for building contractors, however over time they will create consistency and predictability across the construction industry. This will lead to a better understanding by both building contractors and homeowners about their rights and obligations and will hopefully lead to a better standard of residential building work overall.

Leo Farmer

Lucy Chapman

Leo Farmer is an associate in the commercial litigation team at Meredith Connell. His practice encompasses all forms of commercial litigation, and he has particular expertise in commercial disputes, shareholder disputes, and competition and regulatory issues. You can contact Leo on (09) 336 7560 or by email at leo.farmer@mc.co.nz

Lucy Chapman is a solicitor in Meredith Connell’s Commercial Litigation team. Lucy has practiced litigation for over 5 years and specialises in construction and insurance disputes. For further information please contact Lucy Chapman on (09) 336 7500 or by email at lucy.chapman@mc.co.nz

Adapting to the new consumer protection measures

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GIB ® Standard. the new Standard for BuIldInG peace of mInd.

Since re-engineering GIB® Standard 10mm and 13mm in 2010, its strength, flexibility, and reputation for ease of installation and long lasting quality have been well proven on building sites nationwide. Simply put, it’s the new standard for building peace of mind.

Robust, fibreglass reinforced composite core with honeycomb technology.

what makeS GIB® Standard the new Standard?

Strong, thick paper liner.

Clean score and snap means cleaner cuts and better edges. Low edge breakout and damage means less wastage. the new Standard In performance. Built-in high performance makes it suitable for multiple uses: maintains bracing performance of GS1 and GS2 systems and ceiling diaphragms as presented in GIB EzyBrace® Systems 2011; and can be used in relevant GIB® Fire Rated and GIB Noise Control® Systems.

Easy screw bedding means quicker installation. Excellent uniformity means a consistent, quality finish. Great flexibility means easy sheet manoeuvrability with less risk of damage and wastage.

the new Standard for ceIlInGS.

Thicker 13mm GIB® Standard plasterboard is recommended for use on ceilings for a better quality finish, especially where New Zealand’s wet and humid conditions mean ceiling sag can be amplified. Used in ceilings it can withstand point loads up to 3.0kg/m2 easily supporting loads such as R5.0 insulation.

Strong and rigid with low sag for easy sheet lifting and flat ceilings.

trIed. truSted. true.

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BRANZ

Retrofitting insulation By Ann Galloway

Making additions or alterations to an older home can provide an opportunity to improve its thermal performance. However, installing insulation to maximise the benefits is not always as straightforward as it might seem. Adding insulation will help to keep the house warmer in winter and cooler in summer and can reduce the risk of condensation, meaning less mould and mildew and a healthier environment for the occupants.

R-value The R-value measures the resistance to the flow of heat through a given thickness of insulating material. The higher the R-value, the better the insulation, but to achieve its full R-value, the insulation must be properly installed with no gaps or compression points, and it must be kept dry. The schedule method of NZS 4218:2009 Thermal insulation – Housing and small buildings, called up in Acceptable Solutions and Verification Methods to Building Code clause H1 Energy efficiency, specifies minimum R-values for floor, wall and ceilings (see Table 1). The alternative is to use the calculation or modelling methods identified. Houses built before the late 1970s are unlikely to have any wall insulation, although ceiling and floor insulation may have been retrofitted. Insulation installed in houses built between 1979 and 2007 is likely to have lower R-values than currently required. While there is no mandatory requirement to upgrade the insulation of existing houses, all new work must meet and preferably exceed current standards. During renovations is generally the most cost-effective time to upgrade.

Several types of insulation Bulk insulation Bulk insulation uses small air pockets within the material to reduce or prevent heat flow. Materials include fibreglass, mineral wool, polyester, wool, expanded foams such as polystyrene and polyisocyanurate

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(PIR) foam, and paper-based products. It is available in a variety of formats – blankets, segments, biscuits, rigid sheets or loose fill (see Table 2). Polystyrene should be separated from PVC electrical cables with waxed paper strips. However, electrical cables can safely be in contact with PIR foam.

Reflective insulation Reflective insulation works by letting through only a small percentage of the radiant heat it receives and reflecting the rest. A gap next to the reflective surface forms a layer of still air, which is important for reducing heat flow. Reflective insulation is permitted for floors, but its use is not recommended by BRANZ. It can be easily damaged and loses its insulation properties once tarnished or dirty.

Start with roofs and ceilings About 35% of heat loss from an average uninsulated home occurs through the ceiling and roof. In older, draughtier homes, this can be as much as 60%, so installing ceiling insulation is the most cost-effective place to start.


BRANZ • Install from below by going over the top of the existing ceiling lining with insulation and then overlaying this with a new ceiling lining. The R-value achieved depends on the type and thickness of material used. There may be difficulties accommodating sufficient thickness into existing detailing or maintaining headroom. Higher-performance insulants, such as some foams, may be used to increase thermal performance. However, their use must meet Building Code durability and protection from fire requirements.

Easier when roof space Where there is a roof space, the most effective way to insulate the ceiling is to install bulk insulation between the joists. A layer of blanket insulation over the top will eliminate thermal bridging – heat escaping through the timber joists. Access for installation may be difficult, especially at eaves and in low-pitched roofs.

Options with restricted roof space Where roof space is restricted (low pitch) or non-existent (skillion roof), insulation installation is less straightforward, but there are still options: • Install from above by replacing the roofing. This also provides an opportunity to fit roofing underlay. The thickness of insulation is restricted by the rafter depth, as there must be a 25mm gap between the insulation and the underside of flexible roof underlay. The overall depth can be increased by installing deeper purlins. • Install from below by removing the ceiling lining – this is only suitable if metal roofing is installed over a roof underlay. A 25mm air gap must be maintained between insulation and underlay (see Figure 1).

For skillion roofs with exposed rafters, installing insulation between rafters is an option.

Points to remember • Older houses should be fitted with roofing underlay. The roofing underlay allows any condensation that forms on the underside of the roofing to drain to the outside rather than remaining within the roof space to evaporate. • Maintain 25 mm clearance between insulation and roofing underlay. • Existing blown-in macerated paper may have settled and need to be topped up or replaced. • In skillion roofs with an air-leaky ceiling (for example, timber boarded), an air barrier must be installed over the ceiling to prevent air movement into the roof framing. • Access is generally good but may be difficult in small roof spaces. • Check clearances required around downlights and other fire hazards.

Floors Up to 14% of heat loss occurs through the floor of an uninsulated house. Fit segments or panels of insulation between the joists.

Points to remember • Panel or segment insulation is most effective. • Fit snugly between the joists and as close to the underside of the flooring as possible. • Access may be difficult. • Install a vapour barrier, especially if ground clearance is limited. • Existing foil insulation should be replaced with a bulk insulation. • Take care to avoid electrical wiring and plumbing. 13


BRANZ Walls Up to 25% of the heat loss from an average uninsulated home is through the walls. If linings or claddings are being replaced, it is relatively easy to install blanket or panel insulation into older houses, which were typically constructed with studs only and no dwangs. However, these houses also had no building paper or underlay, relying on air movement in the wall cavity to allow evaporation of the moisture that inevitably made its way past the weatherboards. If the insulation is susceptible to moisture, wall underlay will have to be retrofitted. One way to do this is to fix continuous strips of underlay between the studs, creating a pocket and separating the insulation from the cladding (see Figure 2). Installing wall underlay in houses with dwangs is done in the same way but is more time consuming. An alternative is to install rigid sheet insulation, fitted tight between the studs but not the full depth of the framing. For match-lined walls, remove every second or third board and insert insulation as above.

Points to remember • Consider wall insulation after insulating floors and ceilings or if you are replacing linings or claddings.

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• Install bulk insulation with wall underlay folded into the framing cavity if none is present. • Fit sheet insulation clear of the back of the cladding. • For brick (double-skin or veneer), ensure the cavity is not compromised by insulation. • A building consent is required to install insulation in exterior walls, see www.dbh.govt.nz/retrofitting-insulation-guidance. • For a discussion on injected insulation, see www. buildmagazine.org.nz/articles/show/foam-insulationconcerns/.

More expensive may be more economic When comparing prices, consider the R-value you’re aiming to achieve, the thickness of insulation needed and the labour cost to install it. In some situations, a more expensive product may be more economic overall.

The Warm Up New Zealand: Heat Smart programme provides subsidies for installing insulation in houses built before 2000, see www.energywise.govt.nz/funding-andprogrammes/insulation-programme.


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TRADE COACH

Make your mark online 10 tips for a great construction website by Andy Burrows Got a website? No? You are not alone as, according to an MYOB survey in 2013, only 34% of small to mid sized businesses had a website. Frankly, I found that figure hard to believe. I mean, who doesn’t have a website these days? If you can believe MYOB, it’s most of us. That figure has probably increased significantly over the past two years since the survey was taken, but there is still room for many construction businesses to join the 21st century and stake their place in the cyber world.

1. Web design tailored to your ideal client When designing the site and writing content, try not to think like a builder. Don’t even try to think like a marketer. Try to think like your ideal potential client. What are they looking for? What are their fears and frustrations; their wants and desires? If you don’t know, ask. Design the website to appeal directly and personally to just one individual. That person should be an avatar of your perfect client.

2. Mobile-friendly web design

In the past, a construction firm’s success was based largely on two pillars: doing a good job, and personal referrals from clients. While both of those are still important factors in guaranteeing a good reputation and long-term success, the internet has brought other factors into play that have a major bearing on the overall success of today’s construction firms. The Google search response is now so strong that you simply cannot afford not to have at least a website. Facebook and other social media sites can also help, but if you want to start somewhere, or make the biggest gains if you have started already, then focus on making your website as effective as possible. Even if you don’t need a website to generate new leads for your business, it will be an invaluable tool in the sales process. Most potential clients will check you out on the internet first before they make a decision to move forward, so a good website will help you convert more quotes into right sort of jobs.

In November 2014, the amount of web traffic from mobile devices (phones and tablets) surpassed desktop users for the first time in history. Google will now not even rank your site if it is not mobile friendly. Your website design needs to be a modern, responsive design that morphs perfectly to any type of device. Users also need to be able to find any information quickly and easily.

To help you with this I have put down my top 10 tips on building a great website. In no particular order.

4. Professional photography

Andy Burrows Andy Burrows has been a professional business advisor, mentor and coach since 2006. He specialises in working with the owners of constructionrelated businesses to build systems and profitability into their operations.

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3. Search engine optimization (SEO) A huge proportion of all web sessions start at a search engine. It is crucial to track and understand your website’s search engine rankings for the key phrases that people are putting into the Google search box that bring in business. To help this, keep a flow of new content coming on to your site that also mentions those key search words. News stories, project updates, new images, new video, tips and advice.

While the trusty smart phone is OK for photos to back up your Record of Work, use a professional photographer for the website images, especially those ‘after’ photos of completed jobs. People ‘eat with their eyes’, so a poor quality photo will put people off and associate you with poor quality work. Focus your main gallery shots on the types of work that bring in the most profit. Don’t emphasize photos of situations that are unlikely to occur again or are not profitable for your company.

5. Video Video on your home page in particular will help your ranking. It also gives you a chance to speak directly at your target client. Provide helpful tips and ideas for people buying your types of services. Share your knowledge and the internet will repay you.


TRADE COACH 6. Highlight your people

9. Consistency

A construction company is more than a building, tools and equipment. Your team is your strength. In all of your materials, focus on the people that work hard daily make your company special. Multimedia features on your site can showcase deserving team members on the jobsite and client testimonials following project completion.

Make sure your website is consistent with your other marketing and sales activities. If you are telling people your primary focus is commercial, but your website is full of residential project photos and talks mostly about residential new builds and renovations, then people looking for a commercial builder are not going to take you seriously. If necessary, consider separate websites for different divisions. At least have separate landing pages that only deal with one specialist area of business. That way you can direct prospects to who are looking for that specialist service straight to the information they need.

7. Phone number Make it easy for people to contact you. Put your phone number in large font in the top right hand corner of every page of your website. Don’t make people search for the “Contact Us” page and then hide the number in small font size somewhere near the bottom of the page.

8. Your ‘money magnet’ offer Aim to make sure that every potential client goes away from your website better off than when they arrived. One way to do this is to offer a high value, free, downloadable report/checklist/ guide that will help them in their search for the right builder (and of course puts you in a good light at the same time). The idea is for you to capture their name and email address (in exchange for the document) so you can follow them up with further emails, each one aiming to deliver a bit more value to them, thus increasing the trust level that they feel in you.

10. Fresh and clean Using a simple colour palette, not over-crowding pages, not using flashy words or sounds that start without permission will all help make the reader’s experience a more pleasant one and add to your credibility. Dark text on a white background, rather that light text on a black background is preferred. While these things may not directly help your rankings, they should help your site load faster, which will indirectly help you rank better. For help to improve your marketing and sales effectiveness, including online, contact me at andy@tradescoach.co.nz I will put your business through a short marketing audit process and then work with you to refine and implement some new strategies that will assist.

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BUSINESS Fight the good fight Business is about making money. Charity is about giving it away. Don’t get those two confused. Ever noticed that often the most successful people seem to be great at doing both? Despite some of the excesses we have seen come out of the investment banking world in recent years, and even some of the commentary by well meaning journalists, let me be clear. People who make money are not bad. Making money is what turns our economic wheels. The more money our business people make, the more people they employ, the more taxes get paid, the more we have to spend on hospitals and schools. If you want to feed the family, you bake a larger pie, not divide the pie into fairer proportions. Eventually that just has people fighting over the crumbs or arguing over fairness. What we want is abundant amounts of pie. So how do we grow the pie? By making our businesses make more money! How do they make more money? They sell. They sell. They sell. It’s amazing how many business people forget that is their most important job each and every day. They need to sell their products and services to those that want to buy them – here in New Zealand and to markets offshore. “How do we sell more stuff?” I hear business people say, when there are so many competitive offerings on the market and so many options for the consumer’s (or other businesses) share of wallet. “By having raving fans,” is always my response. You need to establish a brand for your business and your products that really captures people’s attention. If it’s a service business, then do you really provide ‘knock your socks off’ service, or do you just turn up and do the job? What is it about your service that will have people raving? Maybe it was a box of chocolates given to a client at the end of a job, telling them how much you valued their business. Maybe it’s a phone call a month later asking them how their leaky taps are, a month on from you repairing. Do what others wouldn’t do. If you sell products, then be authentic to what it is you’re producing. Create masterpieces 18

So how do we grow the pie? By making our businesses make more money! and people will love them. They don’t have to be made by Apple to win awards for coolness and design. Just create things that are real, that inspire, that solve problems and, ideally, that look good. If you can create a business that has raving fans going on about how good you are and what great value you provide then you will have a line to your door every day.

Greg Sheehan is the CEO of RightWay, a team of chartered accountants/business advisors who are straight-up, super-knowledgeable and 100% behind grassroots Kiwi businesses. For more, go to rightway.co.nz


STORE NEWS

Charity build raises funds for helicopter The challenge of building a three bedroom home over two weekends saw the Mitre 10 MEGA Dunedin carpark transformed into a busy worksite in April as part of a charity fundraiser for the Otago Rescue Helicopter Trust. In partnership with Mitre 10 MEGA Dunedin, around 20 Certified Builders members from around the region volunteered their time and took on the challenge, working 24 hours a day over two consecutive weekends to get the threebedroom home to fully lined and clad stage. “The Otago Rescue Helicopter Trust is an essential service for the people of Otago and Southland, and is especially relevant to the building industry, particularly those builders who work in remote and hard-to-access areas, said Certified Builders Otago Regional President, Andrew McGeady. “We’re pleased to be working with Mitre 10 MEGA Dunedin to raise money for this worthy cause,” said Mr McGeady.

Mitre 10 MEGA Dunedin Group CEO, Neil Finn-House, said “We are very grateful to all of our project partners who have generously donated materials to ensure that the house can be built for the lowest cost to maximise the money raised. We are also extremely appreciative of the support our media partners will give in publicising the project once the house is built, and of Harcourts Dunedin who will be using their talents to organise the sale process. “This is a great collaborative effort of many people’s skills and time and I am very proud of my team’s contribution. It demonstrates what we can all do as locally-owned businesses to raise money for such a worthy cause,” said Mr Finn-House. Once completed, the house was opened for the public to view before being auctioned off by Harcourts Dunedin, raising a significant amount for the Otago Rescue Helicopter Trust, the total of which will be announced in late July. Harcourts Dunedin have put together a two minute video of the house auction which can be found on YouTube by searching ‘Mitre 10 Charity Aucition 2015’. 19


APPRENTICE

Reusing, recycling & reinventing One of the cool things about doing a building apprenticeship is that I have the know-how to create and finish weekend projects. I really enjoy making furniture for my house or presents for people out of timber I can recycle. I first got the idea from Stan, the presenter for Mitre 10’s ‘Easy As’ videos. Stan did a video on making a treasure chest with leftover flooring. I was inspired by the idea and so the hoarding began.

I never thought a career in carpentry would open so many doors, I also never believed that I could love a job as much as I do love building. I hope that I can hand down the passion and love for building to other aspiring builders. And create structures that I will tell my grandkids “I built that when I was young and fit like you”. I’ll make sure I remind them every time we drive past, and every time it will be said like it was the first, just like my grandad used to.

Love you pops, Carpe Diem. Barrelling George

Any scrap timber from jobs I was working on that the client didn’t want was loaded into my car taken home and is now slowly filling my garage. Most of the furniture in my home I’ve made from recycled materials. The coffee table is made of formwork ply, the TV cabinet of painted and stacked beer crates, a huge chest of draws has been made from a combination of MDF panels that were pulled off a commercial building, kwila decking, scribers and leftover strand flooring. Even my bed was made from scrap materials (except the mattress). God forbid. As time has passed and I have become more skilled in my woodwork, I have slowly got more complex with my projects, and more specific. Lately I have been working a lot on old decommissioned wine barrels. At first I made candle holders and serving trays for gifts for friends and family. It means so much more to give something you handcrafted yourself to someone you love. But more importantly, it’s cheaper. My latest piece was a wine rack enclosed inside a wine barrel with two doors at the front. And I’ll tell you what, it was a real challenge. A real test of patience. It’s hard to cut anything square because no surface is flat, even or straight. The staves that hold the barrels together are bowed on the widest surfaces and tapered on the sides as well. Two years ago I wouldn’t have had a chance. But the skills I have learned have given me the ability to make all these amazing things from timber. Recently I’ve been approached by several stores asking me to supply them with some of my products.

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Georgie Young is a BCITO apprentice and works for Sheffield Construction on Waihake Island


BE IN

TO WIN

Email your answer to m10trade@mitre10.co.nz with the words ‘July competition’ in the subject line and you’ll go in the draw to win. You must include your photo, your name, company name, physical address, daytime phone number and the name of the store you hold an account with. All entries must be received by 5pm on Monday August 3rd, 2015. Conditions of entry:

A MAKITA 18 VOLT NI-CAD CORDLESS DRILL/DRIVER

Answer the following question and go in the draw to win a Makita 13mm 18 Volt Ni-Cad Drill/Driver worth $249. Question: The Registered Master Builders Conference is being held in Hamilton this month. How many annual conferences have the RMBA held?

You may enter only once/ Prize(s) are as outlined. Prize(s) are nonrefundable, non-transferrable and not redeemable for cash. The winner(s) will be notified by phone or email. Employees of ReFocus Media Ltd Ltd, Mitre 10 (NZ) Ltd, suppliers of goods to Mitre 10 and their immediate families and agencies are not eligible to enter. By entering this contest, you consent to the use of your name in all matters related to this contest, including any advertising or publicity without further compensation. Results of this promotion will be published in a later issue of Mitre 10 In Trade magazine. Prices that may be quoted in this promotion were accurate recommended retail prices at the time of publication. ReFocus Media Ltd and Mitre 10 (NZ) Ltd accept no responsibility for any loss or damage incurred from the use of these products.

THIS PUBLICATION IS RECOGNISED BY THE BUILDING AND HOUSING GROUP AS CONTRIBUTING TOWARDS THE SKILLS MAINTENANCE REQUIREMENTS FOR THE LICENSED BUILDING PRACTITIONER SCHEME. If you are a Licensed Building Practitioner, cut out and safely retain this panel with your skills maintenance literature for future reference and audit confirmation. Ref. In Trade Vol 9, Issue 1 July 2015

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Mitre 10 In Trade Magazine - July 2015  

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Mitre 10 In Trade Magazine - July 2015  

Mitre 10 In Trade Magazine - July 2015

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