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MITA Annual Report 2018

Empowering our Service Call Centre, Network Operations Centre & Security Operations Centre Our Service Call Centre (SCC), the Network

security, while enabling the facility for cloud

Operations Centre (NOC) and the Security

computing resources. We aim to enrich the

Operations Centre (SOC) are three strategic

client user experience across multiple devices

pillars of our service operations. Together

and platforms using these modern tools that

they are our frontline to foresee the ongoing

will enable users to the transition and embrace

operations of our complex ICT infrastructure

the change to be brought forward through the

landscape and support the public service ICT

ever changing digital workplace.

operational business needs. To further empower our competent human resources, who run these units efficiently and effectively, we further invested in tools to better monitor the network, systems and services, and proactively predict the threat of security incidents. We started looking into tools that leverage power of Artificial Intelligence for IT operations, including cybersecurity.

Modernization of Government Information Systems to support Digital Transformation We have set the way and trigger the path

Equipping our clients with modern workplace tools

for the modernization of core government information systems, including taxation, social security, public registry solutions, etc. We are adopting the most appropriate modernization options including code re-design, recreating new applications from scratch, as well as

Following the major investment for the

procuring new solutions.

procurement of software licences through the Microsoft Enterprise Agreement, MITA started

Our internal teams are taking advantage of

deploying modern workplace Microsoft Office

modern software development methodologies,

365 solutions within the public service. We

such as DevOps combined with microservice

are empowering our clients with modern

based technology, to develop client solutions

workplace tools designed to facilitate increased

through evolutionary design and small codebase,

productivity, efficiency, collaboration, data

which are easy to deploy and scale as necessary. 76

Profile for Malta Information Technology Agency - MITA

MITA Annual Report 2019  

The mission of the Malta Information Technology Agency is: We will formulate and implement digital policies, infrastructures and solutions t...

MITA Annual Report 2019  

The mission of the Malta Information Technology Agency is: We will formulate and implement digital policies, infrastructures and solutions t...

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