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ISO Certification and Related Activities During 2018, MITA continued its path of distinction by maintaining good results during the external audits against the three ISO Standards it holds, these being ISO 9001:2015 for Quality Management, ISO 27001:2013 for Information Security (both standards under the TickITplus Scheme) and ISO 14001:2015 for Environmental Management. Through these standards, the Agency demonstrates that its internal policies and procedures are adhered to across the organisation and in its day to day operations. In addition to the external audits by international accredited bodies, the Certification Management Unit within the Facilities Management Department conducts a

achieve full benefit of its investment in the ISO

systematic number of internal assessments to

Standards it holds.

assess and recommend improvements in line with the implemented ISO standards.

MITA’s philosophy is that every single employee is part of its feat towards excellence,

Conformity with international industrial

therefore every department of the Agency is

standards is a very dynamic and ongoing

represented within the ISO Forum. The main

challenge. It inspires organisations to be always

duty of this Forum is to enable cross functional

abreast towards new methods of operation and

and continuous improvement of the Agency’s

emerging technologies which can transform and

operational procedures. Through the Forum,

improve their output and customer satisfaction.

information on standardisation can flow from

To this effect, the Certification Management

the roots of the Agency to management and

Unit continuously seeks to assist the Agency to

vice versa.

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Profile for Malta Information Technology Agency - MITA

MITA Annual Report 2019  

The mission of the Malta Information Technology Agency is: We will formulate and implement digital policies, infrastructures and solutions t...

MITA Annual Report 2019  

The mission of the Malta Information Technology Agency is: We will formulate and implement digital policies, infrastructures and solutions t...

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