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The Mission Record Thursday, October 18, 2012 29

The best of Mission’s businesses gather tomorrow night to honour those which have exceeded customers’ expectations and given back to the community. The black-tie Business Excellence Awards Gala takes place at the Mission Best Western, Friday, October 19, where the top achievers will be recognized in eight categories. “Award recipients represent the top executives, business leaders, thinkers and strategists in our community,” said Chamber President Elyssa Lockhart. To learn more about each of the nominees, follow the Chamber Facebook page (Mission.Business.Network) or visit missionchamber.bc.ca.

TICKETS ARE AVAILABLE BY CALLING 604-826-6914 OR ONLINE.

The Business Excellence Awards annually recognizes the superiority and outstanding achievements of many of our local businesses. Those nominated excel at their core function and contribute significantly to the economic and social well-being of Mission. They are the trail-blazers, innovators, risktakers and community supporters that exemplify the long-standing history and spirit of business leadership in Mission.

It is an honour for the District of Mission to recognize and congratulate all of the local businesses nominated for excellence in their award categories. We are fortunate to have you in our community and we wish you all continued success.

★★★★★★★★


30 The Mission Record Thursday, October 18, 2012

A MESSAGE FROM THE PRESIDENT >>> ELYSSA LOCKHART Once again, the Mission Regional Chamber of Commerce is pleased to be hosting Mission’s Business Excellence Awards on Friday, October 19. We will celebrate the leaders and entrepreneurs in our community who go above and beyond to create a positive economic environment. This gala event is made possible by the generous support of our partners who continue to recognize the value of acknowledging local excellence. Thank you to all of you for supporting our community. Thank you also to the many volunteer judges that offered their time to learn about the many nominees and evaluate their performance.

And thank you to those who nominated these exceptional businesses throughout the year, taking the time to acknowledge those who excel. Without you, business in Mission would not continually strive to surpass our expectations. Congratulations to all the nominees! And I look forward to seeing you there!

Congratulations Nominees! The Mission Chamber congratulates all nominees for their excellence and willingness to be part of the process. It is these leaders that develop & grow Mission! Take a moment to congratulate them when you use their services or drop by their store. THANK OUR PARTNERS WHO ASSIST IN PUTTING ON THESE AWARDS...

Mission Regional Chamber of Commerce

REPRESENTING BUSINESSES SINCE 1893

3 4 0 3 3 L O U G H E E D H W Y. , M I S S I O N B C V 2 V 5 X 8 T E L E P H O N E : 6 0 4 . 8 2 6 . 6 9 1 4 FA X : 6 0 4 . 8 2 6 . 5 9 1 6 MISSIONCHAMBER.BC.CA


The Mission Record Thursday, October 18, 2012 31

BUSINESS OF THE YEAR

PRESENTED BY YOUR COMMUNITY CREDIT UNIONS

>>> MORE THAN 15 EMPLOYEES

>>> LESS THAN 15 EMPLOYEES

This prestigious award is given to the organization that best exhibits excellence in business. The business will have a strong history in the community, continued growth and innovative strategies, as well as market leadership in its sector. Criteria will include strategy, future growth plans, employee relations and local community involvement and contributions.

This prestigious award is given to the organization that best exhibits excellence in small business. The business will have contributed to the growth of the community through their products, services, and customer service. Nominations will be judged on the total benefit brought to the community through this business.

>>> Fraser Valley Building Supplies Is dedicated to ensuring the complete satisfaction of their customers and supporting the community at large. From foundation to finishing, Fraser Valley Building Supplies guides you through the entire building process, in order to ensure not only your complete personal satisfaction, but also that every project detail and feature meets their high standards.

>>> Mission’s Canadian Tire commits to employee programs and customer service initiatives that make them a success in the local business community. This has provided the organization with the funds, time and tools to give back to the community. Not only are they instrumental in organizing events at The Junction, they also participate in local events and initiated the annual “Jumpstart” Day, allowing kids in financial need to participate in sports and recreation. Recently Canadian Tire signed on to Mission’s social media interactive game “Legend Tracker.”

>>> Scotiabank is a multinational bank that supports communities in more than 55 countries, delivering its “Bright Futures” Program. The Scotiabank believes that you need to give back by being responsive and relevant to the local community, in order to create a better place to live and work. Scotiabank staff volunteer for charity events and the local branch provide donations and are prominent at many community events. Scotiabank is very committed to its employee’s and the community and will continue to achieve their goal, which is to make a difference.

>>> Safeway has been in business for 85 years and with 140 employees, and is a major contributor to local non-profit organizations within the community such as the Mission Hospice, local food banks, Union Gospel Mission and the local schools. Safeway is active at many events such as the July 1 celebrations and continues to serve the community in a positive way.

>>> Mr. Pets Staff are educated on the foods, pet nutrition and the specific requirements of farm animals.

>>> Woodlawn Funeral Home They have the gained trust of clients which allows them the ability to give back to the community.

>>> Coast Eagle Consulting They contribute to the community in many ways, including volunteering their health and safety skills.

>>> Mission Automotive

>>> Mission City Business Center Inc. The boardroom is available free of charge for local not for profit organizations and Purolator pick up/drop off will again be available in the downtown.

>>> Evoke Wellness Centre They strive to be leaders in their fields of expertise and the associates live and breathe Evokes brand through their actions, behaviours and community involvement. >>> Embers BBQ House They support many local sports teams and nonprofit agencies and host an annual free Christmas dinner for the less fortunate.

Mission Automotive contributes to local

>>> Cobs Bread Over $400,000 per

fundraisers including the food bank, SPCA, and HSS’ Habitat for Humanity.

year are donated in fresh baked goods to the community, helping provide the less fortunate with quality food.

>>> Fraser Valley Office Supplies They support local business

>>> Hill‘n Dale Animal Hospital

and are able to help their non-profit clients save money and time by sourcing products.

They contribute regularly to the community through offering donations and gift baskets to multiple local charities.

Thank You Mission, for nominating us Business of the Year and Best Customer Experience!

ingredients for life. Thank you Mission for nominating us for

BUSINESS OF THE YEAR

(15+ EMPLOYEES)

• • • •

Full Service Bakery Signature Deli Meat Department Floral & Pharmacy

32520 Lougheed Hwy www.safeway.ca

107-32559 LOGAN AVE MISSION 604.826.1191 embersbbqhouse.com

#

From all of us at Embers, we can’t thank you enough for your amazing support!


32 The Mission Record Thursday, October 18, 2012

Peace of Mind Looking for a place where you can trust your neighbours? Cedar Valley Manor lets you stay a part of the community you call home and gives you the piece of mind you need for your future.

Learn More Call: 1-877-432-9393 Online: www.cedarvalleymanor.com

Visit our Presentation Centre 32821 Janzen Ave, Mission, BC Open: Tues, Thurs & Sat 12pm - 4pm

Did You Know? The Mission Association for Seniors Housing (MASH) is proud to be among those nominated for Non-Profit Association of the Year in 2012 by the Mission Regional Chamber of Commerce for “displays of excellence and the outstanding achievements.� In an effort to provide timely information, all marketing materials including specifications, floorplans, and sitemaps are preliminary and for illustrative purposes only. This is not an offering for sale. Any such offering can only be made via Disclosure Statement E&O.E


The Mission Record Thursday, October 18, 2012 33

NON-PROFIT BUSINESS OF THE YEAR PRESENTED BY MISSION COMMUNITY SERVICES SOCIETY

>>>M.A.S.H.Mission Association for Seniors Housing (M.A.S.H) provides and/ or encourages cooperation with other organizations to develop affordable and accessible housing. Their aim is to retain and attract seniors within our community and give them the support to help them remain, as their needs change. They strive to maximize scarce resources by coordinating and sharing expertise and attracting skilled partners. Their overall vision is “Caring for those who cared for us.

>>> Community Futures of North Fraser is a small organization that has a big impact on small businesses in the community and the economic development of Mission. You only have to look at the list of Business Excellence nominees and the list of Chamber members to see the effect of their program. Many of these businesses are, or have been, Community Futures clients. The program supports businesses by offering loans, helping over

150 entrepreneurs each year with business planning, advisory services, workshops and seminars.

>>> Big Brothers Big Sisters of the Fraser Valley serves over 400 children in the Fraser Valley and is currently helping 35 children in the Mission community. Children are given a sense of belonging, giving them the opportunity to reach their potential, both as individuals and citizens. The program has proved that children who participate are more likely to be committed to school, achieve higher academic achievements, join extra-curricular activities and be less likely to have behavior problems. The belief is that through changing the course of young lives they can in turn change the course of a community’s future.

This award recognizes the organization making a significant difference in our local community in terms of fundraising and the number of local people affected.

confidence, courtesy and a sense of family. Through this, numerous children and young men and women have gained their first job and volunteer experiences. With an average monthly membership of 80 clients they have introduced the community to the values of Okinawan karate, which is a balanced lifestyle of health and fitness, peace and courtesy, a sense of brotherhood, self-discipline, selfconfidence and self-defense.

>>> The Blanket BC Society provides much needed blankets and warm articles of clothing to shelters and families all year long, with over 100 volunteers annually. They feel honored to assist other great organizations that help people get through tough times. The organization values that Mission is a generous volunteer community that continues to support their service.

>>> Mission Isshin Ryu Karate >>> Mission Community Foundation has been operating for

have been operating for 33 years and have taught thousands of people karate through their affordable community program. This is done promoting respect,

CONGRATULATIONS BUSINESS EXCELLENCE NOMINEES!

Thank you Mission for your loyal support. We look forward to serving you with a smile.

Free

25 years and has given 934 bursaries and scholarships valued at over $1 million. These have included recognizing 1,386 students for

academic excellence with the G.W. Cooke Awards. Committed to all citizens through certified charities in the community, they have given over $440,000 in community grants, supporting a wide spectrum from food programs to literacy programs and park enhancements. Through prudent investing they are able to provide an ongoing benefit by not only “fund” raising but advocating philanthropy through the community and non-profit organizations.

>>> Mission City Farmers Market provides a weekly, family friendly venue where the community can have access to fresh, local produce, baked goods, preserves and artisan items while meeting those that bake and grow the goods. Running 22 weeks in the summer and 4 indoor off season markets they have not only created a safe and pleasant place for locals to shop and meet, but they are constantly looking for new ways to transform and attract new clients. Customers not only spend at the market, but due to its location near Mission’s Downtown, customers are encouraged to continue shopping locally.

We are deeply honoured to have been nominated for Non-Profit of the Year. 

HEARING TESTS

Mission Isshin Ryu Karate Club would like to thank all those students and families who have given us such wonderful support over the years.   Special thanks to the McDonagh family for your continued support.  

Free

SIGHT TESTING

Sincerely

swingoptical.com 604.820.1112

mainlandhearing.com 604.557.9972

2 - 33231 First Avenue, Downtown Mission

#

Peter Motut and Tracy Bird-Motut


34 The Mission Record Thursday, October 18, 2012

CUSTOMER EXPERIENCE AWARDS PRESENTED BY STEVE SHARPE TIMBER LTD.

>>> Rex Cox Men’s Wear

has been in business since 1925 and pride themselves in giving the best customer service from the time the door is opened. They continue to use all the old-fashioned tools such as exceptional customer service, as well as moving into newer areas such as social media and e-marketing. They are able to measure their success by the number of return customers and recommendations they receive.

Celebrating the best in customer service, customer retention, and customer relationship management. The award will go to the company that can demonstrate that it is truly “customer-focused.”

>>> Downey Transmission Services business is built on customer service and as a result the company has thrived with little advertising, as they are able to rely almost entirely on word of mouth from happy customers.  They measure their customer service delivery by the number of returning customers and referrals gained year on year.

>>> Blackberry Kitchen Kela Cuisine customer service is the

through their policies on lead times, appointments, schedules, inquiries and follow-ups, with the consultant being the liaison between the clients and installation team.  Using an in-house consultation process, all follow-up inquiries are handled within 24 hours. They work flexible hours to meet customer needs and utilize an extensive on-line project gallery for customers, setting expectations.  Follow-up on all quotes is within 1 week, with them providing a unique in-garden analysis, helping to create the best solutions for their client’s site.

ensure the company can continue to evolve and meet client’s requirements.

>>> Fraser Valley Office Supplies look to create a personal company, that knows your name and isn’t afraid to make small talk.  This concept helped with the companies motto “We do it your way”.  Being a small office has meant costs are kept low and turnaround is almost instant.  Everything is based on customer satisfaction, from their unique website made user-friendly for each client; to the ‘no questions’ return policy, no delivery charge and much more.   

company mission statement, plain and mission simple. They like to say “disconnect to statement is “to provide the investments, reconnect” and have no TVs or wireless services and information individuals need >>> A Dressing Needs service, but play music and encourage to achieve their financial goals.” They They look to exceed customer’s expectations provides clothing designed to conversation. Guests are personally achieve this through offering investment Ontario: 125 Nashdene Rd. Scarborough, ON M1V 2W3 Tel. (416) 321-2222 Faxtime (416)and 321-5286 each this has resulted in a retention fulfi ll the unique medical needs of greeted and many of the regulars and recommendations and advice based on a rate of 99%. #215 2323 Boundary Rd. Vancouver B.C. V5M 4V8 Tel. (604) 215-2042 Fax (604) 215-2043 British Columbia: their customers, through adaptive their four legged companions are now deep understanding of their client’s needs, clothing designed to improve daily dressing friends. Through listening to client’s delivering highly personalized service and >>> Evoke personal care; in turn improving suggestions theyVJPS have added a breakfast DOCKET #: 74824 REP CODE: DATE: OCT.routines 3/12andMAILING: V9 JOB SIZE: 8.25”Wellness X 5.5” Centre offering convenient branch locations in Customer service is at the heart of clients lives.  Customer service is ingrained menu and now have a dog-friendly patio.  the community. Through understanding Evoke Wellness Centre’s mission, with all in all business aspects, held with the belief The staff check with all guests when they clients’ tolerance for risk and identifying practitioners understanding the importance that communication and respect are key leave that the entire experience was one their financial goals, they can communicate of maintaining the highest reputation, and all clients should be treated with they will want to repeat and the guest book proactively on an individual basis and dignity.  Detailed files are kept with essential through delivering top quality services and is filled with complimentary feedback, from through the use of software tools, establish building strong client relationships.  The information, making as far away as Scotland. an ideal customer service experience for physical environment also reflects this with reordering more convenient and letters are both face-to-face appointments and on line front end staff to meet, great and answer sent with all orders requesting feedback >>> Focal Point Landscape Design customer service is incorporated or questions.  This information is used to phones.  How customers connect with the access. 

>>> Edward Jones

MISSION MISSION AUTOMOTIVE AUTOMOTIVE Repair Services

• Auto Repair Repair & Maintenance • Auto & Maintenance • RV & Motor Home Service • RV & Motor Home Service • Fleet Maintenance • Complete Auto Service • Fleet Maintenance • Your Dealership Alternative • Complete Auto Service • Your Dealership Alternative

604-826-3669

1-32809 Lougheed Hwy, Downtown Mission 604-826-3669

30

$ 30 OIL CHANGE $

www.missionauto-downtown.com


The Mission Record Thursday, October 18, 2012 35

business emotionally, drives the promotion of services and Evoke prides itself on their loyal customer base and number of referrals.  Recognizing customer birthdays, appointment reminders and monthly prize draws are some of the ways they recognize their clients.

>>> FUEL Supplements and Vitamins is all customer service, with everyone who walks through the door being treated with respect and gratitude. Taking the time to educate on health and nutrition, helps take clients to a higher level of thinking when it comes to their quality of life. Every customer is treated as unique with their own story to tell and as such all are special, as the business tries to bring them “Light” on their road to healing. 

>>> Mission Automotive mission statement is “Quality service for all your automotive needs.”  Quality service ensures that customers leave the store completely satisfied and willing to return in the future.  Utilizing customer retention marketing, via postcards and follow-up phone calls and e-mails, along with satisfaction surveys and reviews helps to measure service delivery.

>>> Embers BBQ House

To Embers BBQ House customer service and satisfaction is the most important aspect of their business. They appreciate that it’s the customers who allow the

business to thrive, so their happiness is key.  There is always an owner on hand to oversee service, manage the operation and any dissatisfaction is immediately resolved to the customers liking.  Through following a ten-step customer satisfaction outline feedback is gained and used to keep the business successful.    

delights the customers.  They have regular “Mystery shoppers” with a score of 90% or greater always required. 

have confidence in their creative abilities and create a “home away from home” place to learn, share and be inspired. The number of repeat, frequent and regular customers is their best indicator to customer service delivery.

>>> Wentings Cycle and Mountain endeavor to match

customer products to customer needs, ensuring great performance.  They track all customer purchases which allow them to >>> Oasis Rejuvenation recommend complementary items, as well as appropriate gift selections.  Wentings Centre, Retreat Spa and believe we already get too many surveys and Bed and Breakfast Delivery of phone calls, so choose to measure customer excellence in customer service is their delivery through their successful 33 years of mission. “It’s all about the client” model is the priority in all the companies operations.  business in Mission’s downtown. Having created client focused theme treatment rooms, a peaceful sanctuary style >>> Iron Lotus Yoga Iron Lotus solarium and outdoor garden retreat; along Yoga’s mission statement is “Creating inner and outer strength...Our customers’ health with professional staff, client follow-up, homecare and special needs programs; the and happiness is our priority.”  To meet entire experience has been directed by the this they offer tea before and after each needs and benefits of their clients.   To gain class, twice yearly customer appreciation nights, free karma class during the summer, feedback client service evaluation forms and a website comment section are used to as well as more personal cards and gifts for special occasions and free prize draws.  One encourage comments and suggestions.  philosophy they follow is that keeping an old client happy is far easier than bringing >>> Cobs Bread At Cobs Bread in new clients; as a result happy clients refer every customer is treated like they are the family and friends.  only person in the bakery and with the happy team and love of breads, customer >>> Cherry Lane Scrapbook service comes easily.  Using the method Shoppe For Cherry Lane Scrapbook “Delightful Customer Service”; they Shoppe customers are the business and the recognize that the most important aspect shop is their “happy place.” Every customer is the people both staff and customers is greeted personally and helping them the alike and this has resulted in a reputation first priority. The staff are passionate about for providing personalized service paper crafting and look to enable clients to that is efficient, effective and above all

>>> Murdoch’s Bookshoppe foundation for business can be found through stocking out-of-print, rare and antique books that the customers cannot order from a publisher or wholesaler, along with finding specific stock for individual clients.  Relying on in-store responsiveness and communication with the client base beyond Mission through catalogues, e-mails and a searchable on-line inventory have become valuable customer service tools.  Internet sales are always accompanied by a specific invitation to provide feedback and in-store service is measured by customer loyalty. 

>>> Joy’s Expresso Way Coffee House always put customers first and treat everyone equal and with respect. Through common courtesy, communication, special requests and memorizing peoples likes and dislikes they have become fast and efficient.  If ever having to go over the set time customers are advised there will be a wait.  They pride themselves on their willingness to go out of their way for food changes and the willingness to accommodate all kinds of customer needs.

Congratulations... to the 2012 Business Excellence Nominees an integrated approach to health

Thank you Mission

FOR NOMINATING US! | BUSINESS OF THE YEAR | CUSTOMER EXPERIENCE | ENTREPRENEURIAL EXCELLENCE

Call today to book your tour

604.820.9300 32331 - 7th Avenue, Mission BC

Cedarbrooke Cedarbrooke Chateau Chateau is pleased is pleased to to announce announce that they that they havehave obtained obtained “The “The Seal Seal of Approval” of Approval” from from the BC the BC Seniors Seniors LivingLiving Association. Association.

www.cedarbrookechateau.com

604.287.evoke (3865)

SUITE 208A - 33123 1ST AVE, DOWNTOWN MISSION evokewellnesscentre.com

/

info@evokewellnesscentre.com


36 The Mission Record Thursday, October 18, 2012

BUSINESS LEADER OF THE YEAR PRESENTED BY YXX ABBOTSFORD AIRPORT

This award recognizes and honours the individual business person who has been a leader in moving the District of Mission forward and has been responsible for improvements to the community. Selection criteria includes demonstrated entrepreneurial spirit, quality workmanship, professional mannerism and exemplary customer service to the business and community.

>>> Cory Cassel has been in business for 20 years in Mission and in his current role since June 2012. He serves on a wide variety of committees and volunteers at many local events. Cory works hard to exemplify the Rotary International principle of Service Above Self, which lead to his career change from financial services to Mission Community Services, enabling him to help people, change lives and build community.

>>> Ann Harper has lived in Mission for six years and in that time has been involved in a number of local committees. Leading by example and giving back when she can have made her a leader in the

Selection criteria includes demonstrated entrepreneurial spirit, quality workmanship, professional mannerism and exemplary customer service to the business and community.

Union recognized him for his community involvement with Cinema Under the Stars.

community. Ann has ethics, integrity and will roll up her sleeves and take action when necessary. She believes that people are an organization’s most precious asset and she tries to think outside the box for creative solutions whenever possible.

>>> Tammy Klassen is a certified florist and has spent many years as an educator and promoter. She has a strong love for our community and believes we have a little gem in Mission. This has inspired her to stay engaged with the community and volunteer many hours to help strengthen the image of our city. This includes organizing the hanging baskets and banners for the Downtown Business Association.

>>> Sean Melia has been involved

>>> Dolf Szilagyi empowers people

in Mission for many years and contributes both his time and energy to promote, support and advance business and community organizations in and around Mission. Sean believes that leadership comes from participation in helping guide and direct the many groups he is involved in directly as well as those seek out his assistance. Most recently Prospera Credit

with the tools needed to change their lives and take back their health. This is achieved through a family-friendly environment in his store, Fuel, that includes a lounge area where people can enjoy socializing and learning from each other. With customers ranging from teachers to retail owners, he is able to help the leaders within our community to bring vitality into their lives,

along with offering someone there to listen, educate and celebrate the little and big achievements in life.

>>> Asvind Mani is always looking for new and innovative ideas to implement and is the first independent auto centre with a fully interactive online website, offering 24/7 online chat. He offers product knowledge through customer feedback to those organizations in the goods sector. He contributes to many local groups including the local food bank, SPCA, Habitat for Humanity and Cops for Cancer.

>>> Vicki Gould

She serves on a number of local committees and always looks to recruit from within. Vicki is always pro-active and looking for opportunities, most recently getting the approval for the installation of a 40’ pylon sign for the Junction Mall and the continuation of the Jumpstart program.

THANKS! Thank you to the community for nominating Canadian Tire for

Business of the Year & Retail Excellence! and VICKI GOULD for

Business Leader of the Year!

MISSION JUNCTION SHOPPING CENTRE: 32545 London Avenue 604-826-5840 Open 7 Days a Week! STORE HOURS: MONDAY - FRIDAY 9AM-9PM / SATURDAY 9AM-6PM / SUNDAY 9AM-6PM

NEW SERVICE HOURS: MONDAY - FRIDAY 7AM-6PM / SATURDAY & SUNDAY 9AM - 6PM


The Mission Record Thursday, October 18, 2012 37

HOME-BASED BUSINESS OF THE YEAR PRESENTED BY ANN HARPER, CA

>>> Barley’s Place Family Daycare For Barley’s Place Family Daycare the most rewarding part has been integrating family and work life to the benefit of both.  For clients it offers a true “family daycare,” a warm, friendly place to grow and learn in. Through dedicating time to provide an educational experience and ensuring being up-to-date on childcare developments, they look to support other daycares and enable other home-based businesses to focus on work whilst their children are well cared for.

>>> Clever Canadian Couponing offers two aspects that owner Jamie finds rewarding with a home-based business: one is being able to stay home and care for her children, the other is helping the non-profit organizations, by using coupons to create hampers for seniors and families in need. Fulfilling her need to also give back to the community.  Jamie is a huge believer and supporter

of home-based business and through Facebook has 5,000 plus fans, to promote herself and other local businesses. 

>>> Initially Simplified Business Solutions was thought of as more of a hobby than a business by friends and family of owner Caroline Lepage. The success of the business has now shown them that this is serious work and an appropriate choice for many. Caroline looks to promote homebased businesses and encourages them to professionalize by establishing proper office processes and business plans for sales, marketing, and networking and CRM systems.

>>> Mission Valley Home Renovations Owning a home-based

Recognizing a home-based business that has contributed to Mission community and shows achievement in new or innovated products or services

is done in the classifieds of the local paper and by also sharing web space with other local companies.  They assist other local businesses through sharing work load and jobs.

>>> Hylee Training measures its success by watching students hit major milestones through their riding or therapeutic riding program which provides children with disabilities the ability to ride horses. Owner Alicia Harper is active within the riding community and her mantra is “do something for someone else and it will come back to you.” Riders have the opportunity to compete locally, attend horse riding camps to learn to ride and be responsible for a horse. They offer an on-line booking service unique in the B.C. riding community.

business gives financial security and a good well-being. It also allows them to affect many >>> Mountain Falls Retreat hires locally and uses local businesses to different parts of the community through donating time, money, or just offering good meet their needs ensuring they support the home-based and local business community. deals to clients. Most of their promotion

It’s not what we say that makes a difference in the world, it’s what we do. Prospera Credit Union would like to congratulate Sean Melia on his nomination as Business Leader of the Year in recognition of his extensive involvement in the community of Mission.

The most rewarding part of the venture to date was creating the business as they went, and improving service and the properties as they grew.  While location proved a big hurdle, having a website was key.  By keeping prices low for the opening year and having amazing staff has set the bar high and next season is now booked by word of mouth. 

>>> The Pink Spatula offers a unique product line including gourmet marshmallows that have been noted in national magazines and won awards in the food industry. Shipping globally, meeting customer’s needs in a timely fashion has been essential to part of their success. Utilizing other local companies has enabled them to overcome any issues quickly.  Having had the privilege of using the Community Futures Self Employment program, owner Tina is always happy to chat to students and other home based businesses in support of their dream.

LEARN MORE ABOUT THE NOMINEES “While a few nominated have stepped down, it is great to see that over 75 organizations have been nominated, many for the first time,” notes Chamber President Elyssa Lockhart. “Several nominees have told me how honoured they are that community members have taken the time to put their names forward.”

Mission Branch 101 - 32423 Lougheed Hwy 604.826.3644 1.888.440.4480 prospera.ca

Each nominee will now participate in an assessment process by a panel of community peers. This process will determine the winner of the award to be given out Oct. 19 at the Business Excellence Awards Gala. The black tie event held in the Mission Best Western Ballroom, will be a night of celebration of all nominees. Presented by Your Community Credit Unions, the Business Excellence Awards honours businesses and organizations that make a difference in the community.

“Their superior efforts encourage the sense that Mission supports, engages, and produces world-class talent, innovative products, dynamic companies and highquality opportunities for employment.” Join Elyssa and other leaders in Mission in celebrating these top organizations on Oct. 19. Tickets are available through the Chamber office or at MissionChamber.bc.ca Don’t forget to congratulate those who have been nominated or stop by to experience why.


38 The Mission Record Thursday, October 18, 2012

ENTREPRENEURIAL EXCELLENCE PRESENTED BY CANADIAN TIRE, MISSION

Recognizing a business that shows achievement in some or all of the following: new or innovative product or service, or manufacturing technique, job creation, growth potential and market served.

>>> Coast Eagle Consulting Inc. main innovations are OHS in a Box, a how to manual allowing companies to selfdesign their own Health and Safety plan using established templates; along with training courses and programs designed to meet clients individual needs. A member of many local Health and Safety Committee’s and volunteering services for local events; Coast Eagle promotes Health and Safety.

>>> Evoke Wellness Centre is the only multi-disciplinary clinic in Mission offering a diverse range of treatment options; allowing the practitioners to network with each other and make the best recommendations for the clients. Owners Lee and Lacey created professional careers for themselves which in turn has created

opportunities in the community. Office staff are hired locally and a local tea artisan and woodworker have created products specifically for Evoke. They use business mentors to identify improvements and have a compelling vision for the future.

>>> Cherry Lane Scrapbook Shoppe Inc. offers the latest in unique products, inspiring ideas and creative classes, paired with exceptional customer service that has made this a place to nourish the creative spirit. Filling a niche market, they draw customers locally and from further afield. Staff are involved in many fundraisers and donate their talents to instruct classes for community groups. Henry Ford’s quote “Whether you think you can or you think your can’t – you’re right”

Recognizing a business that shows achievement in some or all of the following: new or innovative product or service, or manufacturing technique, job creation, growth potential and market served.

is the spirit they follow. If you enjoy your work, it shows and the team productivity and customer service keep them coming back.

>>> Mission Automotive is the only shop in Mission that uses 3D visual aligner software and is always looking for the newest technology. They offer a fully interactive website with 24-7 online support and chat. Locally sourced automotive parts are used and they invest in local real estate and support local fundraisers. The entrepreneurial spirit is exemplified by looking for new and efficient ways to conduct business, expanding the stores services, implementing new equipment and attending professional development workshops. >>> Iron Lotus Yoga offering unique and forward thinking concepts even their studio is made from recycled products. They are the only studio in the Lower Mainland offering Rooftop Yoga, with a garden of fruits and vegetables. They have incorporated rain water and solar power, offer local products

and turned their parking lot into a mural. They are active community members, which includes free yoga for the Women’s Resource Center, sponsorships and donations. Owner Laura knows nothing is unrealistic if she works hard enough; knows when to stand her ground, when to ask for help and strives to expand when the time is right.

>>> Rockin’ River Productions is entering its fifth year of operations of the Rockin’ River Music Festival. It has achieved instant recognition as a summer destination, having become the largest and hottest country music festival in BC. Each year more country fans are drawn to the Valley, enabling the event to expand and compete with outdoor festivals in North America. They have developed the brand and now have the ability to negotiate for any artist; gaining over 600,000 visitors to the website and their ticket system. They have a passion for what they do and believe wholeheartedly in the community.

Congratulations to the Nominees! YOUR SOURCE FOR THE LATEST IN UNIQUE PRODUCTS, INSPIRING IDEAS AND CREATIVE CLASSES!

for nominating us for

You demonstrate excellence in business and we thank you for your valuable contribution to prosperity in our community.

ENTREPRENEURIAL EXCELLENCE

CUSTOMER EXPERIENCE AWARD

Randy Hawes, MLA Abbotsford - Mission

THE JUNCTION SHOPPING CENTER

328-32555 London Avenue, Mission 604.814.4500 www.cherrylanescrapbook.com | info@cherrylanescrapbook.com

Marc Dalton, MLA Maple Ridge - Mission

33058 First Avenue Mission, B.C. V2V 1G3 Phone: 604-820-6203 Toll Free:1-866-370-6203 Fax: 604-820-6211 email: randy.hawes.mla@leg.bc.ca www.randyhawesmla.bc.ca email: marc.dalton.mla@leg.bc.ca www.marcdaltonmla.bc.ca


The Mission Record Thursday, October 18, 2012 39

RETAIL EXCELLENCE PRESENTED BY THE ECONOMIC DEVELOPMENT OFFICE OF THE DISTRICT OF MISSION

HAVE YOU HEARD WE ARE NOW OPEN? Mainland Hearing is Proud to Announce its Newest Location at Swing Optical Kristoffer Goos will be your local Registered Hearing Instrument Practitioner. He has been providing hearing health services in the lower mainland for the past 6 years. 

With Mainland Hearing’s 

No MONEY DOWN 21 Day Better Hearing Challenge* and Lowest Price Guarantee*

you can be assured Kristoffer will  find a hearing solution that best fits your individual needs. 

*See clinic for details.

Present this coupon at time of purchase and receive $250 OFF when you purchase a pair of hearing aids. Special Ends October 31, 2012

Call today to book a

FREE HEARING TEST 604-557-9972

SWING OPTICAL

Proudly serving the Mission area for over 20 years.

•Contact lenses •Fashion eyewear •Sunglasses •Eye examinations arranged •Fully Licensed opticians

OPEN: Mon-Fri 9:30am-6pm Sat 9:30am - 5:30pm

SATTI Call today to book a

FREE SIGHT TEST 604-820-1112

Awarded to a business that has demonstrated outstanding achievement in the retail sector. The recipient is a Mission retail leader with evidence of sustainable growth, commercial success and community involvement.

Awarded to a business that has demonstrated outstanding achievement in the retail sector. The recipient is a Mission retail leader with evidence of sustainable growth, commercial success and community involvement.

>>> Mission’s Canadian Tire maintains high retail standards, takes care of employees, provides excellent customer service and gives back to the community; Canadian Tire excels as a retailer in Mission. They have the smallest footprint of any of the chain of stores in the Lower Mainland and the highest sales per square foot. They provide a shopping experience that keeps people shopping locally and brings new customers to the area. Enrolled in an environmental stewardship program, they are committed to their customers and the local community. Through their “We care” campaign eight customer priorities were identified and implemented this year alone.

>>> Focal Point Landscape Design sell sustainable landscape solutions to customers, offering three levels of service for different types of budget and customer needs. Through hiring quality, educated employees and continuing with supporting their continual education, Focal Point can continue with ongoing diversification. As they invest capital into marketing, they have seen an average growth of 20% over the past 6 years, adding one new employee to the team each year. They are redesigning the green space next to Safeway and are also active Rotary members so they can give back to the community.

>>> Dee’s Pink Steel is a unique business catering to many consumer groups connected to motorcycling. They offer friendly, knowledgeable and honest customer service, which brings many clients from outside the Mission area. A wide variety of products are available in-store, which when combined with marketing, social media, professional organization and dedicated employees have led to growing profits, customer base and minimal debts. Dee’s fundraise for many local charities and has an active presence at the Mission Raceway Park, promoting safe racing and family fun.

>>> FUEL Supplements and Vitamins focuses on the individual with respect and gratitude, which has led to great success and word of mouth advertising and testimonials. Every day Fuel tries to do better than the day before. Listening to people’s needs and coming up with comfortable solutions. The owners constantly talk about which direction to take the store in and how better they can serve the community. They attend workshops and take courses to keep up with the latest healing modalities. They provide some of the most natural products on the market including allergy-free soaps and children’s products.

>>> Mission Automotive offers a wide range of products Located inside Swing Optical

#2 - 33231 First Avenue • Mission www.mainlandhearing.com • www.swingoptical.com

and services for all types of vehicles from fleet to exotic. They offer competitive pricing, superior customer service and invest in modern software and equipment. Through continuous staff training and highly skilled management they have maintained sustainable growth. They are members of the Motor Dealer Council; attend local council meetings and are a long-standing member of the Mission Chamber of Commerce.


Business Excellence Nominees 2012