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Management Institute for National Development

Training for Public Service Excellence

Directory of Learning Products 2013 - 2015


Table of Contents Table of Contents

Directory of of Programmes Programmes & & Courses Courses 2013 2012 -- 2015 2014 Directory

PROCUREMENT MANAGEMENT

Programme/Courses Certification Awards Introduction to Government of Jamaica Policies and Procedures CEO’s Message MIND Values MIND Organizational Profile

PROJECT MANAGEMENT

Fundamentals of Project Management Project, Design, Implementation and Management (PDIM)

1 PUBLIC SECTOR MANAGEMENT

Training for Public Service Excellence

Management Institute for National Development

2 Administrative Management: Level 1 Administrative Management: 2 Senior Management Development Programme PublicLevel Sector Administrative Management: Levelof3Science Degree: Public Sector Management Programme Bachelor Preparing Cabinet Submissions Administrative Management: Level 4 Management and Appraisal Systems (PMAS) Performance

V VI VII VIII

25

53 54

55 56 58

59

6 RECORDS AND INFORMATION MANAGEMENT 6

26 28 30 30 31 32 32 33

RESEARCH AND POLICY 9 DEVELOPMENT

35 69

Records and Information Management 7 Advanced Records and Information Management

39

41

17 LEADERSHIP DEVELOPMENT

Do the Right Things: Rules for Leading Ethically Leveraging Feedback Tools for Enhanced Leadership Impact Leading with Emotional Intelligence (EI) Leadership Essentials Problem Solving and Decision Making Leading Successful Teams 20 Environmental Stewardship Leading Change Associates of Science Degree UPCOMING WORKSHOPS Management Studies ONLINE Management Analysis / Organizational Process Management Risk, Crisis and Disaster Mitigation and Management Strategic Risk Management Supervisory Management Public Sector Orientation Programme

ENVIRONMENTAL MANAGEMENT 19

74 74 75

77

SUPPLIES AND INVENTORY MANAGEMENT Inventory Management for Administrators Supplies Management

73

43

47

78 78

81 82 82 82 82 83 83 83

21

83 84 84 84

Caribbean Journal (Subscription Form) List of Caribbean Journals (Back issues available) MIND Application Form

87 88 90

Pull Outs

Management Institute for National Development

13

66 67

70 71

Train the TrainerDEVELOPMENT COURSES 40 SUPPLEMENTARY PROFESSIONAL

State Protocol and Related Etiquette Corporate Events Planning Remedial Mathematics Customer Service Excellence

65

Training for Public Service Excellence

Social Research Methods and Policy Analysis Foundation English for Tertiary-Level Students Making Effective Public Policy Module 1 – Understanding the PolicyAssociate Process of Science Degree: HumanMaking Resource Management Module 2 – Policy Formulation and Decision Module 3 – Policy Skills for ManagersPost Graduate Diploma Human Resource Management

60 61 62 63


Table of Contents

Directory of Programmes & Courses 2013 - 2015

PROCUREMENT MANAGEMENT

53

PROJECT MANAGEMENT

55

PUBLIC SECTOR MANAGEMENT

59

RECORDS AND INFORMATION MANAGEMENT

65

RESEARCH AND POLICY DEVELOPMENT

69

SUPPLEMENTARY PROFESSIONAL DEVELOPMENT COURSES

73

SUPPLIES AND INVENTORY MANAGEMENT

77

LEADERSHIP DEVELOPMENT

81

Introduction to Government of Jamaica Policies and Procedures

Training for Public Service Excellence

Management Institute for National Development

Fundamentals of Project Management Project, Design, Implementation and Management (PDIM)

Public Sector Senior Management Development Programme Bachelor of Science Degree: Public Sector Management Programme Preparing Cabinet Submissions Performance Management and Appraisal Systems (PMAS)

Records and Information Management Advanced Records and Information Management

Social Research Methods and Policy Analysis Making Effective Public Policy Module 1 – Understanding the Policy Process Module 2 – Policy Formulation and Decision Making Module 3 – Policy Skills for Managers

State Protocol and Related Etiquette Corporate Events Planning Remedial Mathematics

Inventory Management for Administrators Supplies Management

Do the Right Things: Rules for Leading Ethically Leveraging Feedback Tools for Enhanced Leadership Impact Leading with Emotional Intelligence (EI) Leadership Essentials Problem Solving and Decision Making Leading Successful Teams Leading Change

UPCOMING WORKSHOPS

54

56 58

60 61 62 63

66 67

70 71

74 74 75

78 78

82 82 82 82 83 83 83

Management Analysis / Organizational Process Management Risk, Crisis and Disaster Mitigation and Management Strategic Risk Management Public Sector Orientation Programme

83 84 84 84

Caribbean Journal (Subscription Form) List of Caribbean Journals (Back issues available) MIND Application Form

87 88 90

Pull Outs


Programme/Course Certification Awards • Post Graduate Diploma General Management • Post Graduate Diploma Human Resource Management • Public Sector Senior Management Development • Project Design, Implementation and Management • Social Research Methods and Policy Analysis

DEGREES

Bachelor of Science Degree Programme

• MIND/UWI Bachelor of Science Degree Public Sector Management

Associates of Science Degree Programme • Associates of Science Degree Accounting • Associates of Science Degree Human Resource Management • Associates of Science Degree Management Studies

CERTIFICATES

• Finance for Non-Financial Managers • Auditing Techniques Level 1: Modules 1 - 5 • Management of Debt Collection • Government Accounting Level 1: Modules 1 - 5 • Government Accounting Level 2: Modules 1 - 5 • Government Accounting Level 3: Modules 1 - 5 • Budget Preparation and Management • Fundamentals of Project Management • Microsoft Office Application Levels 1 - 2 • Ethics in Business and Governance • Governance Through Consultation • Making Effective Public Policy Modules 1 - 3 • Preparing Cabinet Submissions • Customer Care Excellence • Customer Service Management • Customs Regulations and Documentation • Supervisory Management

CERTIFICATES cont’d

• Records and Information Management • Advanced Records and Information • Management • Supplies Management • MIND Remedial Mathematics • Certificate in Administrative Management Level 1 - 4 • Secretarial Qualifying Examination • Minute Writing • Inventory Management Professional Certification in Industrial Relations • Service Skills for Ancillary Workers • Public Speaking and Presentation Skills • State Protocol and Related Etiquette • Corporate and Events Planning • Effective Corporate Governance • Performance Management and Appraisal System (PMAS) • Training Impact Evaluation • Training Needs Analysis • Strategic and Corporate Planning • Report Writing and Presentation Skills • Environmental Stewardship

Leadership Development Workshops

• Leveraging Feedback Tools for Enhanced Leadership Impact • Do The Right Things: Rules for Leading Ethically • Leading with Emotional Intelligence • Leading Successful Teams • Leading Change

Programme/Course Certification Awards

POST GRADUATE DIPLOMAS

CUSTOMISED TRAINING Your Place or MIND... Provides customized training solutions just for you. It adapts MIND’s current training courses and creates new courses to meet your organization’s human resource development needs. This gives you, the client, a choice in the creation of your training solutions, while providing flexible schedules and learning facilitation in the convenience of Your Place or MIND. Training for Public Service Excellence

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CEO’s Message The Management Institute for National Development (MIND) is proud to present its Directory of Programmes and Courses

Ruby M. Brown Chief Executive Officer

MIND stands on the brink of a new future, full of promise and opportunity, with increased potential for meeting the needs of its stakeholders. The potential of the MIND to grow to become the best that it can be, having prevailed, in spite of the challenges, is vast.

As the issues countries face in their development process become more complex, governments the world over, are going through major programmes of reform to deliver efficiencies and establish a new relationship with stakeholders across all sectors. At the heart of the reform process is the imperative to establish effective Governance throughout the public service and the wider public sector. MIND is committed to providing the knowledge base required for globally competent and ethical public sector leaders to advance the fulfillment of their organization's mandate, in the interest of creating and sustaining national and regional growth and development and become world-class exemplars of good governance in the global community. MIND strives to remain true to our mission and highly relevant to our stakeholders, who look to us for learning that has a lasting impact on their success. Whether the need is to develop leaders, stimulate innovation, promote diversity, improve skills in policy, the key professions, or address specific challenges arising from Government priorities, the power of the MIND is ready to engage with you, and respond effectively, with the all of its rich and dynamic resources, to satisfy your need, through training and development. One of our critical goals at this time is to make leaders and organizations more effective by equipping them with the requisite knowledge, skills and competencies to develop to the highest standard. As we unite in sharing the dynamic exchange of knowledge, experiences and ideas, we celebrate the fact that the vast and inextricable web of linkages that connect all our worlds, all our enterprise, all our hopes and vision for the future, is strong only with the knowledge and appreciation that, in the end, what is at stake is the sum total of the impact of all our contribution, all our expertise and all our resources to society and the connection between the fulfillment of our vision and mission. Thank you for engaging with the Power of the MIND and unlocking the full potential for achieving success.

Training for Public Service Excellence


Management Institute for National Development

Training for Public Service Excellence

Training for Public Service Excellence

MIIND - ESTABLISHING A LEADERSHIP ETHOS

The Management Institute for National Development (MIND) is pleased to present the Agency’s Directory of Learning Products 2013 – 2015.

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The Directory introduces a dynamic selection of leadership development and management training programmes and courses that respond effectively to the human resource development needs of the public sector, with extensions of interest and relevance to the private and other sectors. MIND delivers an all-year-round schedule of Post-Graduate Diploma, Bachelor Degree, Diploma, Associate of Science Degree and Certificate courses/programmes that span the categories of Administrative Management, Communication, Customer Service, Customs Regulations, Environmental Management, Ethics and Good Governance, Finance and Accounts, Human Resource Management, Industrial Relations, Information Technology, Management, Procurement Management, Public Sector Management, Records and Information Management, Research and Policy Development, Supplies and Inventory Management, Leadership Development and Supplementary Professional Development. Beyond the delivery of the approximately 145 scheduled programmes and courses outlined in this Directory, MIND provides other dynamic channels of learning opportunities through distance learning via MIND On-Line; customized training via Your Place or MIND; management interventions spanning a range of professional disciplines via MIND Consulting; conferences, seminars and workshops. Management Institute for National Development

As the Government of Jamaica’s leadership development and management training institute, MIND is committed to providing the requisite knowledge base for effective public sector transformation. We therefore endeavor in consultation with stakeholders, to ensure that our range of courses and programmes are aligned to Government’s priorities and policy direction. MIND as a registered tertiary level institute with the University Council of Jamaica (UCJ), is focused and committed in its efforts to guarantee the highest quality training. We endeavor to ensure therefore, that our pool of Associate faculty is drawn from credible industry practitioners in the public and private sectors and academia. In instances where the expertise is not readily available within our Associate Faculty Skills Bank, we have forged and leveraged partnerships with local, regional and international organizations to strengthen our capacity and capability to respond effectively to the needs of our clients. Some or our partners include the Center for Creative Leadership (USA), Graduate Institute of Leadership and Professional Development (Namibia, Africa), SETYM International (Canada), Graduate School USDA (USA), Skills Focus (Malaysia), Association of Chartered Certified Accounts (ACCA) and the Commonwealth Secretariat (UK). MIND’s progress to date is directly attributed to the valuable support that you have provided. Thank you for the show of confidence and we look forward to our continued partnership, as we strive to consistently anticipate and respond effectively to the current human resource development needs and realities of all our stakeholders.


Training for Public Service Excellence

MIIND ORGANIZATIONAL PROFILE

Management Institute for National Development

ADMINISTRATIVE MANAGEMENT MIND’s suite of Administrative Management programmes/courses are designed to provide participants with a thorough and up to date understanding of the duties and responsibilities of Secretaries/Administrative Assistants within the public sector and other persons desirous of developing their administrative management skills and competencies.

Administrative Management: Level 1 Administrative Management: Level 2 Administrative Management: Level 3 (Executive Administrative Management) Administrative Management: Level 4 (Advanced Executive Administrative Management) Minute Writing Speed Writing Secretarial Qualifying Examination


Management Institute for National Development

Training for Public Service Excellence

Administrative Management Entry Requirements 3 CXC or GCE ‘O’ Level passes including English Language, Mathematics or Accounts.

Key Course Features

Administrative Management: Level 1

ADMINISTRATIVE MANAGEMENT

Purpose

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The MIND Administrative Management: Level 1 course is designed to provide participants with an introduction to general office functions, equipment, computer software as well as focusing on personal and professional development. The course also exposes participants to their rights and responsibilities as employees and citizens. The course forms the basis to progress through the higher levels of the Administrative Management Programme.

Benefit Organization: Competent professional support from Administrative Assistants, resulting in an increased standard of performance efficiency and effectiveness. Individual: Trained and qualified professionals with increased capacity to deliver strong and competent administrative support, with the added advantage of consideration for appointment and/or promotion. Management Institute for National Development

• • • • • • • • •

Effective Communication (written and oral) Effective Customer Service Effective Telephone Etiquette and Utilization Records Management and Utilization Effective Minutes and Note-taking Basic Business Calculations Basic Word Processing Skill Ethical Practices in Administrative Management Environmental Practices at the Workplace

Target Groups •

Persons desirous of upgrading or acqui- ring Secretarial/Office Administration training and certification; and Administra- tive Assistants seeking appointment to Secretarial Series Level I and II positions in public sector organization

Course Location: MIND Kingston Campus Duration: 150 hours Days: Mondays - Thursdays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement Course Location: MIND Mandeville Campus Duration: 150 hours Days: Mondays - Thursdays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement

Benefit from

MIND Pay-As-You-Learn payment plan


Administrative Management

Purpose The MIND Administrative Management: Level 2 course provides advanced training and development in Administrative Management and ensures the adaptation of international standards and best practices to enable effective performance in the modern office.

Benefit Organization: Competitive advantage and excellent performance results with the support of a cadre of Administrative Professionals who are trained, qualified and equipped to manage efficiently and effectively. Individual: Trained, qualified professional with the skill, competence and confidence to deliver quality administrative performance; with the added advantage of consideration for appointment and/or promotion.

Target Groups • •

Senior secretaries/Administrative professionals Persons who have successfully completed the Certificate in Administrative Management Level 1

Course Location: MIND Kingston Campus Duration: 150 hours Days: Mondays - Thursdays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement Course Location: MIND Mandeville Campus Duration: 150 hours Days: Mondays - Thursdays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement

ADMINISTRATIVE MANAGEMENT

Administrative Management: Level 2

Benefit from

MIND Pay-As-You-Learn payment plan

Entry Requirements • •

Graduation from an accredited school of secretarial studies or successful completion of CAM 1 or successful completion of CPS within the last five (5) years Four years general office experience and word-processing certification

Key Course Features • • • • • • •

Types of Methods of Communication: Meeting Organisational Standards Records and Information Management Ethical Practices in Administrative Management Delivering High Quality Service to Customers Simulation Exercises that Highlight the Primacy of Customers Organizational Behaviour and People Management Spreadsheet: Organising and Presenting Financial Data Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Administrative Management: Level 3 Executive Administrative Management

Purpose The MIND Administrative Management: Level 3 (Executive Administrative Management - EAM) course provides advanced training and continued development of Senior Secretaries and Administrative Assitants specifically for the purpose of providing high standards of administrative management services to Ministers of Government, Permanent Secretaries and other Senior Officers in the public sector, and Senior Executives and Heads of Department in the private sector.

Benefit

ADMINISTRATIVE MANAGEMENT

Organization: Effective administrative management at the highest standard and increased performance quality delivered by a cadre of trained, qualified and skilled professionals.

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Individual: Trained, qualified professional with the skill, competence and confidence to deliver quality administrative management support to Senior Officers/leaders in the organization.

Entry Requirements Successful completion of the Administrative Management Level 2 (CAM 2).

Key Course Features • • • • • • • • •

Preparing Summaries and Briefs for Maximum Client Impact Cabinet Submissions: Impacting the Highest Level of Governance Public Relations and Media Management Effective Customer Service Becoming the Star Performer in the Customer Service Area Government Accounting Procedures Human Resource Management: Maximising Human Capital Business and Conversational Spanish Project Management

Management Institute for National Development

Target Groups SECRETARIAL SERIES - Level 4 Executive Secretary 1 • Provides secretarial services to Ministers of State and Parliamentary Secretaries, Heads of Departments and other Execu- tives of similar status SECRETARIAL SERIES - Level 5 Executive Secretary 2 • Provides secretarial services to Ministers, Permanent Secretaries, and other Execu- tive of similar status SECRETARIAL SERIES - Level 6 Executive Secretary 3 • Provides secretarial services to Governor General, the Chief Justice, the Honourable Prime Minister and the Honourrable Deputy Prime Minister Course Location: MIND Kingston Campus Duration: 90 hours Days: Mondays - Wednesdays Time: 9:00 a.m. - 4:30 p.m. Award:

MIND Certificate of Achievement


Administrative Management

Diploma in Administrative Management

Purpose The MIND Diploma in Administrative Management course is designed to further develop the expertise and advance the Administrative Management skills and competencies of Administrative professionals.

Benefit Organization: Reliable, competent and effective administrative management support that will enable increased standards of management performance. Individual: Trained, qualified professional with the skill, competence and confidence to deliver quality administrative management support, with the added advantage of qualifying for training in General Management.

Entry Requirement Successful completion of the Administrative Management Level 3 (CAM 3).

Key Course Features • • • • •

Protocol & Business Ethics: Achieving Organizational Ideals Maximizing Visual Appeal Through Publishing Software The Customer Service Professional and the International Business Community Effective Stress and Time Management Event Planning: Preparation and Management of Meetings, Conferences, Travel and other Events

NB. Modules will be evaluated through projects as well as through the successful organization and execution of an event

Target Groups • Senior Secretaries/Administrative profes- sionals who have successfully completed Administrative Management I, II & III

ADMINISTRATIVE MANAGEMENT

MIND Administrative Administrative Management: Level 4 2

Course Location: MIND Kingston Campus Duration: 90 hours Days: Mondays - Wednesdays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement

Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Minute Writing Purpose

Purpose

The MIND Minute Writing course is designed to provide participants with a general understanding of the underlying principles when taking minutes and its importance to institutional memory.

Benefit Organization: Organizations can be confident that the information captured by the minute taker is a reliable source of institutional memory. Individual: Trained professionals with the requisite shills essential to capture accurate and concise information for organizational use.

ADMINISTRATIVE MANAGEMENT

Key Course Features

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• • • • •

Written Communication in the Modern Organization Essential Elements of Good Writing Arrangement of Details in a Logical Sequence Effective Proofreading and Editing Minute Taking and Preparation

Target Group • Administrative and Clerical Personnel • Board Secretaries Course Location: MIND Kingston Campus MIND Mandeville Campus Duration: 12 hours Days: Fridays Time: 9:00 a.m. - 4:30 p.m. Award:

Speed Writing

MIND Certificate of Achievement

The MIND Speed Writing course is designed to develop the competence and speed of participants utilizing the Alpha Hand System of recording spoken information. It emphasizes speed, accuracy and application of good written communication skills.

Benefit Organization: Organizations can be confident that they have resource persons who can capture verbatim information in any forum. The information captured by the administrators will be a reliable source of institutional memory. Individual: Trained professionals with the ability to write Alpha Hand notes at 100 words per minute.

Key Course Features • • •

Relevant use of speed development skills Review of shorthand systems Alpha Hand System i. Dictation ii. Speed Drills

Target Group • • •

Administrative and Clerical Personnel Tertiary-level students needing to take notes during lectures Persons needing to capture notes accurately and quickly

Course Location: MIND Kingston Campus Duration: 30 hours Days: Tuesdays and Wednesdays Time: 5:30 p.m. - 8:30 p.m. Award:

Management Institute for National Development

MIND Certificate of Achievement


Administrative Management ADMINISTRATIVE MANAGEMENT Training for Public Service Excellence

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Management Institute for National Development Training for Public Service Excellence

COMMUNICATION SKILLS MIND’s range of communication courses are designed to equip participants with high levels of communication skills and strengthen professional and personal development in the areas of:

Foundation English (for Tertiary Level Students) Report Writing and Presentation Skills Public Speaking and Presentation Skills

Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Communication Skills Key Course Features • • • • • • • • •

Foundation English for Tertiary-Level Students Purpose The MIND Foundation English for Tertiary- Level Students (FETS) is designed to develop participants’ abilities to think, organize, and express ideas clearly and effectively, so as to be able to confidently pursue studies at the tertiary level. It also provides persons without the requisite CXC passes in the area to matriculate to the Associate and BSc. programmes at MIND.

COMMUNICATION SKILLS

Benefit

10

Organization: Increased professional capabilities to enable better written and oral communication and effective application and use of the English language, thereby creating and sustaining an organisation’s professional image. Individual: The components of the pro- gramme afford participants the opportunity to revisit and build on fundamental skills learnt at the secondary level in the mechanics of grammer, syntax, writing and research skills to enable them to make the transition to academic writing. It can also lead to possible advanced studies and qualifications through the MIND Associates programmes. Management Institute for National Development

Using Words Effectively Grammar Mechanics Building Vocabulary Reading Critically Introduction to Academic Writing The Writing Process The Research Process Documenting Sources: APA and other styles Rhetorical Modes of Writing

Target Groups • •

Persons desirous of pursuing the Associate of Science Degree programmes, who do not have the required CXC/GCE pass in English Persons desirous of improving their knowledge and skill in English and or desirous of sitting the CXC examinations

Course Location: MIND Kingston Campus Duration: 45 hours Day Mondays and Wednesdays Time: (5:30 p.m. - 8:30 p.m.) Award:

MIND Certificate of Achievement

Course Location: MIND Mandeville Campus Duration: 45 hours Days: Mondays and Wednesdays Time: 5:30 p.m. - 8:30 p.m. Award:

MIND Certificate of Achievement


Communication Skills

Purpose The MIND Report Writing and Presentation Skills course will enable participants to adopt a systematic approach to writing, developing and presenting reports that are clear, logically structured, comprehensive, appealing and engaging.

Benefit Organization: Improved quality of written reports and documentation leading to greater levels of accountability, effectiveness and efficiency within the organization. Individual: Heightened level of professional confidence and satisfaction resulting from the ability to write and present quality reports that contribute to organizational efficiency.

Key Course Features • • • •

Preparing Reports that get the Desired Results Underpinning the Report with Excellent Research Report Writing: Purpose and Process Maximizing the Visual and Persuasive Appeal of Reports

Target Groups • Persons whose job functions include report writing and presentation, or persons interested in acquiring the skill. Course Location: MIND Kingston Campus Duration: 60 Hours Days: Tuesdays & Fridays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement Course Location: MIND Mandeville Campus Duration: 60 hours Days: Tuesdays & Fridays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Achievement

Public Speaking and Presentation Skills Purpose The MIND Public Speaking and Presentation Skills course is designed to enable persons to deliver more dynamic and effective oral presentations that create impact and achieve results utilizing appropriate tools and techniques.

Benefit Organization: A confident, dynamic corps of professionals with the skills and ability to represent the company with distinction, via the delivery of effective oral presentations to any audience on every occasion.

COMMUNICATION SKILLS

Report Writing and Presentation Skills

Individual: A dynamic, capable and confident professional who delivers added value to the organization via the ability to succeed at public speaking.

Key Course Features • • • • •

Prepare and Deliver Well Researched, Audience-Appropriate Speeches Display Appropriate Diction, Projection and Voice Modulation Eliminate Common Speech Errors Receive Informed Critique on Speeches Delivered Develop and Use Presentation Props and Audio Visuals that Maintain Audience’s Attention

Target Groups •

Professionals in both the private and public sectors and other interested persons desirous of developing and/or strengthening effective Public Speaking skills

Course Location: MIND Kingston Campus MIND Mandeville Campus Duration: 30 Hours Days: Tuesdays & Thursdays Time: 9:00 a.m. - 4:30 p.m. Award:

MIND Certificate of Achievement Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

CUSTOMER SERVICE MIND’s suite of Customer Service Courses is aimed at strengthening the development of participants’ competencies in the establishment of customer service efficiencies and effectiveness. These courses underpin the Government of Jamaica’s mission to establish a powerful and dynamic customer service ethos across the public sector.

Customer Service Excellence Customer Service Management


Management Institute for National Development

Training for Public Service Excellence

Customer Service Customer Service Excellence Purpose The MIND Customer Service Excellence course is designed to equip participants with the requisite skills and techniques to deliver effective and exceptional customer service.

Benefit Organization: The development of a cadre of outstanding customer service professionals with the skill and capacity to deliver high standards of customer service and influence a culture of customer service excellence throughout the organization. Individual: The development of the critical skills and competencies required to deliver efficient and effective customer service.

Key Course Features • • • •

Creating and Projecting a Winning Service Attitude Service Quality and Customer Delight Creating a New Public Service Culture: The Role of the Service Provider Service Dimensions in a Citizens’ Charter

Target Groups Persons desirous of developing their skill and expertise in creating, strengthening and sustaining a culture of customer service excellence throughout the organization. Course Location: MIND Kingston Campus MIND Mandeville Campus Duration: 24 Hours Days: Tuesdays and Wednesdays Time: 9:00 a.m. – 4:30 p.m.

CUSTOMER SERVICE

Award:

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Management Institute for National Development

MIND Certificate of Participation


Customer Service CUSTOMER SERVICE

Customer Service Management Purpose The MIND Customer Service Management course is designed to equip participants with the requisite skills and expertise to apply effective customer service management techniques.

Benefit Organization: The creation and/or strength- ening of a culture of customer service excellence throughout the organization, particularly among the supervisory and management corps, as well as those persons engaged in direct customer service contact. Individual: The development of, and the ability to enhance performance effectiveness with the critical skills and competencies to respond effectively to customer needs.

Key Course Features • Application of the the Principles of Trans- formational Leadership to Energize and Inspire the Customer Service Delivery Team

Key Course Features • • •

Applying the Principles of Customer Service Management Building and Maintaining a High Performance Team Utilising the Service Quality Model to Identify Gaps in the Organization’s Service Delivery Process

Target Groups Persons desirous of developing their skill and expertise in creating, strengthening and sustaining a culture of customer service excellence throughout the organization. Course Location: MIND Kingston Campus Duration: 12 Hours Days: Wednesdays Time: 9:00 a.m. - 4:30 p.m. Award:

MIND Certificate of Achievement

Course Location: MIND Mandeville Campus Duration: 12 Hours Days: Wednesdays Time: 9:00 a.m. - 4:30 p.m. Award:

MIND Certificate of Achievement Training for Public Service Excellence

15


Management Institute for National Development

Training for Public Service Excellence

CUSTOMS REGULATIONS

MIND in collaboration with the Jamaica Customs Department offers a state-of-the-art Customs Regulations and Documentation course that enables participants to develop the requisite knowledge, skills and competencies to deliver the highest quality service. The course also effectively prepares participants to succeed with their Cutoms Brorkers Licence Examination.

Customs Regulations and Documentation


Management Institute for National Development

Training for Public Service Excellence

Customs Regulations Customs Regulations and Documentation Purpose The MIND Customs Regulations and Documentation course is designed to develop the knowledge, skills and attitude of persons currently employed or who wish to be employed in the area of Customs Brokerage providing technical advise on matters relating to the importation and exportation of goods, or those seeking to enter the career.

Benefit Organization: A cadre of skilled and competent professionals who can deliver and maintain efficient and effective service standards in the area of Customs Brokerage.

CUSTOMS REGULATIONS

Individual: Develop and/or strengthen Customs Brokerage skills as a precursor to advanced promotion and appointment in the organization, or to satisfy one of the primary pre-requisites for consideration for a Customs Brokers Licence.

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Entry Requirements • •

The minimum entry requirement includes four GCE O’ Level or CXC passes at the General Proficiency level Grades 1 – 111 (from 1998). This should include English language, mathematics and accounts Mature participants currently working/ practising in the field with less passes will also be considered

Key Course Features • Trade Laws • Tariff Classification • Customs Valuation Management Institute for National Development

Key Course Features • • • • •

Import/Export Financing and Invoicing Quantitative Techniques & Basic Accounting Records Business Ethics & Customer Service Computer Application and E-Commerce Customs Act and Related Laws

Target Groups • • • • • • •

Customs Brokers Freight Forwarders Shipping Agents Consolidators/Deconsolidators Customs Clerks Cargo Agents Professionals in related disciplines

Course Location: MIND Kingston Campus Duration: 240 Hours Day & Time: Tuesday & Wednesdays 2:00 p.m. – 5:00 p.m.

Saturdays 9:00 a.m. – 12:15 p.m.

Award: MIND Certificate of Achievement Course Location: Montego Bay Location Duration: 240 Hours Day & Time: Tuesday & Wednesdays 2:00 p.m. – 5:00 p.m.

Saturdays 9:00 a.m. – 4:30 p.m.

Award: MIND Certificate of Achievement

Benefit from

MIND Pay-As-You-Learn payment plan


Administrative Management

Training for Public Service Excellence

SUSTAINABLE DEVELOPMENT

Management Institute for National Development

ENVIRONMENTAL MANAGEMENT MIND’s focus on sustainable development responds to the strategic direction by the Government of Jamaica’s (GOJ) for the development and establishment of “Holistic Governance: Sustainable Development Action” programme across the public sector. The Environmental Stewardship course provides an overview of environmental issues and raise awareness on the crucial importance of integrating environmental and development issues into government and non-government operations. Organisational leaders will be empowered to respond to challenges and develop strategies that support greater compliance with environmental regulations towards sustainable development.

Environmental Stewardship

Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Environmental Management Benefits Organization: The development of a transformed, environmentally conscious, socially responsive organization resulting in a dynamic mix of benefits including, expansion of environmental and community benefits; improvement in relationships with Resource and Regulatory Agencies; facilitation of permit approval and project review; cost savings in relation to project development and mitigation; improvements in project quality; effective management of environmental assets and liabilities.

Environmental Stewardship

ENVIRONMENTAL MANAGEMENT

Purpose

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The MIND Environmental Management course is designed to respond to the urgent and critical need for leaders in public, private and other sectors to undertake and play a lead role as Environmental Stewards in the strategic mission of creating and sustaining a responsible and socially responsive programme in the care and management of the environment. This course is aligned to the Government of Jamaica’s National Sustainable Development Framework - Vision 2020 – which is an initiative spearheaded by the Cabinet Office and comes within the context of continued efforts at the national and international levels to promote effective mechanisms for achieving sustainable development goals. The content is also aligned with the Jamaica National Environmental Action Plan (JaNEAP) 2006-2009 which is managed by the National Environmental and Planning Agency (NEPA). Management Institute for National Development

Individual: A member of the cadre of professionals and social leaders who are socially conscious and who use their knowledge and skills to lead, guide and implement effective environmental programmes in their organizations and/or communities.

Key Course Features • • • • •

Fundamentals of Environmental Steward- ship and Resource Conservation Manage/Minimise Pollution in the Workplace The Environment and the Procurement of Goods and Services Planning and Conducting Environmental Audits Efficient and Effective Energy Conservation

Target Groups • • •

Public and private sector leaders, NGO leaders Professionals who are responsible for developing, implementing, monitoring and sustaining effective environmental management systems and programmes Consumer and environmental interest groups

Course Location: MIND Kingston Campus Duration: 60 Hours Days: Tuesdays & Fridays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Participation


Management Institute for National Development

Training for Public Service Excellence

ETHICS and GOOD GOVERNANCE

MIND’s suite of Ethics and Good Governance courses are aimed at enabling participants to develop a thorough understanding of effective corporate governance, the core principles of ethical conduct and the scope of activities in which public sector employees are allowed to engage.

Effective Corporate Governance Ethics in Business and Governance Governance Through Consultation

Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Ethics and Good Governance Key Course Features

Effective Corporate Governance

ETHICS AND GOOD GOVERNANCE

Purpose

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The MIND Effective Corporate Governance course is designed to enable participants to effectively lead, guide and manage the process of establishing and maintaining high ethical standards and behaviours throughout the organization, to ensure good governance.

Benefits Organization: The establishment and sustained cultivation of best practices in corporate governance, led by a corps of quality professionals with the attitude, knowledge, skill and competence to effectively lead and manage the process. Individual: Professional empowerment and the value-added advantage of possessing the knowledge and skill to effectively manage the process of establishing and maintaining effective corporate governance throughout the organization. Management Institute for National Development

• • • • • • •

Regulatory and Legal Requirements Governing the Entity Checks and Balances between Shareholders/Owners, Directors and Professional Managers Appropriate Audit Mechanisms to Monitor the Performance of Management Ethical Issues of Relevance to the Public Sector (Corruption Prevention, Money Laundering, Access to Information Act etc.) Emerging International Trends in Ethics in Public Sector Environments The Principles of Ethical Conduct for Public Sector Employees and the Consequences for Unethical Practices The Whistle Blower Legislation

Target Groups • • • • • • • •

Public Sector and NGO Board Members Senior Public Sector Officers Legal Counsel Company Secretaries Internal Auditors Senior Management Management and Financial Consultants and Analysts All persons concerned with the efficient and ethical conduct of public sector organizations

Course Location: MIND Kingston Campus Duration: 60 Hours Days: Fridays and Saturdays Time: 9:00 a.m. - 4:30 p.m. Award: MIND Certificate of Participation


Ethics and Good Governance

Purpose The MIND Ethics in Business and Governance course is designed to develop and establish an ethical ethos and a culture of good governance throughout the public sector via the review and analysis of relevant ethical issues, international trends in ethics in public sector environments; and in the process, develop and/or strengthen, the requisite skills and competencies required to establish and maintain high ethical standards.

Target Groups • •

Public sector professionals Private sector and other professionals who interact closely with public sector organizations

Course Location: MIND Kingston Campus Duration: 12 Hours Days Wednesdays Time: 2:00 p.m. – 5:00 p.m. Award: MIND Certificate of Participation

Benefit Organization: A strong cadre of public sector professionals with the character, attitude, knowledge, skill and competence to lead, guide and manage the process of establishing and maintaining ethical standards throughout the organization.

ETHICS AND GOOD GOVERNANCE

Ethics in Business & Governance

Individual: Professional empowerment and the value-added advantage of possessing the knowledge and skill to effectively lead, guide and manage the process of establishing and maintaining ethical standards throughout the organization.

Key Course Features • • • • • •

The Philosophical Foundations of Ethical Practices The Value of Ethical Practices within the Public Sector Analysis of Contemporary International Trends in Ethical Management and Practices in Public Sector Environments Examination of the Confidential Financial Disclosure Report (OGE FORM 450) Public Sector Regulations Governing the Type and Scope of Activities for Public Sector Employees The Public Sector and the Corruption Prevention Act

Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Governance Through Consultation Purpose The MIND Governance through Consultation course is designed to develop the skills and competencies of Senior Managers to effectively manage the facilitation of quality consultation among departments, divisions and units within the public sector.

Benefit Organization: A cadre of professionals who are knowledgeable and competent to effectively manage the process of consultation to achieve good governance.

ETHICS AND GOOD GOVERNANCE

Individual: Professional empowerment and the value-added advantage of possessing the knowledge and skill to manage effective consultation and enable the organization to ably demonstrate good governance.

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Management Institute for National Development

Key Course Features • • • • •

A Comprehensive Guide to Effective Consultation Principles and Philosophies that Guide the Consultation Process Planning, Execution and Monitoring of the Consultation Process Abiding by the Rules of the Consultation Code Reporting Requirements for Consultation

Target Groups •

Senior Public Sector and NGO Professionals with responsibility for the development, revision and evaluation of Policies, Programmes and Plans

Course Location: MIND Kingston Campus Duration: 30 Hours Days: Mondays - Fridays Time: 9:00 a.m. - 4:30 p.m. Award: Certificate of Participation jointly issued by MIND, Cabinet Office and the Social Development Commission


Management Institute for National Development

Training for Public Service Excellence

FINANCE and ACCOUNTS MIND’s range of finance, accounting and auditing courses include some that are primarily intended for building capacity within the public sector. The dynamic list of training and development solutions in the field includes an Associate Degree in Accounting: a post-graduate programme in Tax Audit and Revenue Administration and the Associate of Chartered Accountants training.

Government Accounting Level 1: Modules 1 – 5 Government Accounting Level 2: Modules 1 – 5 Government Accounting Level 3 Associate of Science Degree: Accounting Budget Preparation and Management Receivables Management Audit Techniques Level 1: Module 1 – 5 Finance for Non-Financial Managers


Management Institute for National Development

Training for Public Service Excellence

Finance and Accounts Key Course Features

Government Accounting Level 1 (Modules 1 - 5) Purpose The MIND Government Accounting Level 1 course is designed to enable participants working in the field of Finance and Accounts in government ministries, departments and agencies, to better understand and comply with the laws, regulations and instructions relating to accounting for public funds; and apply effective management responses to the critical need for accountability, transparency and probity within the public sector.

FINANCE AND ACCOUNTS

Benefit

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Organization: Achieve greater levels of efficiency and effectiveness in the management of government finance and accounts, with a team of professionals who understand the purpose and structure of government and its financial operating systems, are knowledgeable about the fundamentals of government accounting principles, revenue collection and expenditure processes, and the effective utilization of government’s financial management information system. Individual: Demonstration of increased professional competence and performance effectiveness in the management of government finance and accounts and enable strategic positioning for consideration for appointment and promotion within existing or other public sector departments. Management Institute for National Development

Understand - Purpose of government and various arms of government - Critical institutions involved in government financial management - Legal framework for government financial operations - Revenue and expenditure estimates and their structures - Government budget cycle - Processing transactions - Cash Accounting vs. Accrual - Key concepts, the nature and scope of accounting - Accounting practices in Public Sector vs. the Private Sector

Prepare - Appropriation accounts - Control accounts - Trading and Profit and Loss Accounts - Post General Ledger entries - End of year surrender entries - Monthly financial statements - Salaries, bank reconciliations and voucher preparation - Financial codes for the analysis of financial performance

Maintain - Memorandum registers and carry out cashiering functions - Accurate records of receipts and payments cash books

Target Groups • Accounting personnel employed in, or desirous of being employed to the public sector.


Finance and Accounts

Level 1 - Module 1

Government Accounting Level 1 - Module 3

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m.

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m.

Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5.

Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5.

Course Location: MIND Mandeville Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m.

Course Location: MIND Mandeville Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m.

Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5

Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5

Government Accounting Level 1 - Module 2

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5

FINANCE AND ACCOUNTS

Government Accounting

Government Accounting Level 1 - Module 4

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5

MIND Government Accounting Course Location: MIND Mandeville Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5

Level 1 - Module 5

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 1: Modules 1 – 5 Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Government Accounting Level 2 (Modules 1 - 5) Purpose The MIND Government Accounting Level 2 course is a continuation from Government Accounting Level 1 and is designed to advance the skills and competencies of persons working in the area of Finance and Accounts in government ministries, departments and Agencies, as well as provide the requisite training preparation for the appointment of accounting officers to more senior positions in the public sector.

Benefit

FINANCE AND ACCOUNTS

Organization: The delivery of a higher standard of finance and accounting service quality by a more knowledgeable and informed team of professionals who possess a keen and advanced level of understanding of public sector accounting and auditing procedures, government financial information management systems and international accounting standards and best practices.

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Individual: Demonstration of increased professional competence and performance effectiveness in the management of government finance and accounts and enable strategic positioning for consideration for appointment and promotion to senior financial management positions within existing or other public sector departments.

Benefit from

MIND Pay-As-You-Learn payment plan Management Institute for National Development

Key Course Features • • • • • • • • • • • • • • • • • • •

Recognise and understand: Time: - Various aspects of the financial and accounting legal framework - Acts, regulations and instructions that guide public officers - The importance and usefulness of the Ministry of Finance and the Public Service reports Identify and apply accounting standards Carry out financial analysis using ratio etc. Apply financial analysis to government cash accounting Apply financial analysis to accrue accounting Prepare financial analysis reports Distinguish between fiscal policy and monetary policy Describe the macro-economic indicators in Jamaica Analyse Government of Jamaica budget outturn Analyse the current budget Define and identify the various levels of cash management Define and recognize the scope of management accounting Cost classification and behaviours Account for overheads Carry out cost volume profit analysis Identify and apply stock valuation methods Perform cheque reprinting exercises Establish user/security class links Input bank record and effect bank reconciliation in the financial management information system

Target Groups • Persons who have completed the five (5) modules or their equivalent in Government Accounting Level 1


Finance and Accounts

Level 2 - Module 1

Government Accounting Level 1 - Module 4

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m.

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m.

Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 2: Modules 1 – 5

Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 2: Modules 1 – 5

Government Accounting Level 2 - Module 2

FINANCE AND ACCOUNTS

Government Accounting

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 2: Modules 1 – 5

Government Accounting Level 2 - Module 3

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 2: Modules 1 – 5

Government Accounting Level 2 - Module 4

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4: 30 p.m. Award: A MIND Certificate of Achievement will be awarded on successful completion of Level 2: Modules 1 – 5

Government Accounting Level 3 Purpose The MIND Government Accounting Level 3 course is designed to provide further exposure to the functionalities of the computerized accounts environment and to develop an appreciation of the impact of technology in delivering effective and efficient accounting services.

Benefit Organization: Managers and Supervisors will develop an appreciation for and demonstrate effectively the use of technology in achieving organization accounting management efficiencies. Individual: Develop and demonstrate advanced levels of awareness of the impact of technology in responding effectively to the challenges of accounting management in large and small organizations. Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Government Accounting Level 3 (cont’d) Key Course Features • • • • • •

Management issues relating to the computer driven accounts department Factors involved in the acquisition of computers and computerized systems Assessment, development and deployment of appropriate, capable and competent human resources required to ensure accounting management efficiencies Utilization of appropriate technology to benefit organizational communication, workflow, timely processing of data and report preparation Identification of relevant computer application software for organizing and managing key functions of accounting management Effective utilization of computer technology to improve organizational competitiveness

FINANCE AND ACCOUNTS

Target Groups

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• •

Persons who have successfully completed the Government Accounting training modules up to Level 2, Module 5 Supervisor / Managers in the public and private sector with responsibility for accounting management

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Monday Time: 9:00 a.m. – 4:30 p.m. Award 2:

A MIND Diploma will be awarded for successful completion of Government Accounting of Level 3

Management Institute for National Development

Associate of Science Degree in Accounting Purpose The MIND Associate of Science Degree in Accounting programme is designed to develop and advance the knowledge, skill and professional ability of persons currently working in the field of accounting.

Benefit Organization: A cadre of confident, qualified, knowledgeable and skilled finance and accounting professionals with the ability to deliver effective performance outcomes as well as understand the role of being a strategic member of the organization’s team, working with non-accounting professionals in the decision making process. Individual: Professional empowerment with the skill and expertise to identify and apply accepted accounting principles in financial and reporting functions within the organization and gain competitive advantage of consideration for appointment and/or promotion, as well the opportunity to pursue a full degree programme in accounts and finance.

Entry Requirements •

Five CXC passes at General Proficiency Level Grades 1 – 111 or GCE O’Levels. Passes in CXC or GCE O’ Level subjects must include English language, mathematics or accounts (N.B. Pass in MIND’s remedial math or other non-CXC General Proficiency and GCE O’Level examinations may be considered and accepted)

Key Course Features • • •

Financial Accounting and Book-keeping Processes Technology as a Management tool Project Management


Finance and Accounts

Key Course Features • • • • • • •

Preparation and Production of Financial and Management Reports Financial Reports within the Legal and Professional Framework Basic Mathematical Concepts and Techniques employed in Business, Economics and the Social Sciences Ethical considerations and Personal Effectiveness Accounting Information for Management Planning and Control Contract Law relevant to Accounting and Management Theory of Taxation and the Attributes of an Effective Tax System

Target Groups • •

Professionals working in the field of Accounts and Financial Management and requiring further development and/or qualification All persons desirous of advanced training, development and qualification for employment and/or promotion in the field of Financial Management and Accounting

Course Location: MIND Kingston Campus Duration: 945 hours 7 Semesters: 2 years & 6 months Days: Thursdays Time: 9:00 a.m. – 8:30 p.m. Course Location: MIND Mandeville Campus Duration: 945 hours 7 Semesters: 2 years & 6 months Days: Thursdays Time: 9:00 a.m. – 8:30 p.m. Award: MIND Associate of Science Degree [Accredited by the University Council of Jamaica]

Budget Preparation & Management Purpose The MIND Budget Preparation and Management course is designed to satisfy the need to know, understand and effectively manage the preparation and administration of budgets for organizations. It will also guide policy makers on the feasibility and desirability of specific budget proposals from a macroeconomic or a microeconomic perspective.

Benefit Organization: Officers equipped with the requisite skills to manage the process of financial planning and programme budgeting to deliver improved performance outcomes in budget preparation and administration.

FINANCE AND ACCOUNTS

Associate of Science Degree in Accounting (cont’d)

Individual: Equipped with the requisite skills to accomplish budget preparation and budget management efficiently and effectively.

Key Course Features • • • • •

Strategic management tools in developing budgets and producing cash flow statements Setting goals, objectives, delivery strategies and performance targets Hands-on experience in budget preparation Understanding the scope and value of budget administration Examine the technical processes used in budgeting

Target Groups • • • •

Budget Officers / Bursars Programme Managers Accountants Persons interested in budget preparation and management

Course Location: MIND Kingston Campus Duration: 18 Hours Days: Monday – Wednesday Time: 9:00 a.m. – 4:30 p.m. Award:

MIND Certificate of Participation Training for Public Service Excellence

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Management Institute for National Development

Training for Public Service Excellence

Audit Techniques Level 1: Modules 1 – 5

Receivables Management Purpose

Purpose

The MIND Receivables Management course is designed to provide individuals with ideas and effective techniques to assist in collecting what is owed from customers and clients without impacting negatively on the business relationship.

Benefit

Benefits Organization: An efficient and effective corporate receivables management programme, supported by a well-trained, highlyskilled debt collection team. Individual: Achieve higher standards of performance outcome and increased job satisfaction, enabled by the improved skills, techniques and professional attitude and aptitude for debt collection management.

FINANCE AND ACCOUNTS

Key Course Features

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• • • • •

Preparing appropriate letters of request for payment Monitoring accounts effectively Reducing and/or preventing delinquency Strategising timely collection of receivables Preparing appropriate receivables report to guide effective management decisions

Key Course Features • • •

Credit administrators Debt collectors Managers and supervisors involved in the administration of credit

Course Location: MIND Kingston Campus Duration: 12 hours Days: Tuesday – Wednesday Time: 9:00 a.m. – 4: 30 p.m. Award:

The MIND Audit Techniques Level 1 course is designed to advance the knowledge, skills and attitude of auditing professionals in the public sector, in order to achieve more effective performance outcomes.

MIND Certificate of Participation

Management Institute for National Development

Organization: A cadre of highly trained and skilled auditing professionals with the requisite knowledge and skill to develop and manage efficient and effective auditing systems. Individual: Professional empowerment with the requisite knowledge and skill to effectively perform auditing functions in public sector organizations; and the competitive professional advantage of consideration for appointment and/or promotion.

Key Course Features • • • • • • • • • • • • • • • •

Knowledge of the internal audit function Internal and External Audits Professional practices developed by the Institute of Internal Auditors Code of Ethics, Audit Standards and Audit Guidelines Regulatory Bodies and Audit Standards Audit and the Business Environment Audit Tools and Techniques Preparation of Audit Work-Papers Extracting and Analysing Data Audit Software Tools Audit Field-work Audit Presentation Formats Techniques for Auditing Financial Statements The Nature and Character of Fraud Fraud Prevention, Deterrent and Detection Techniques Interviewing and Interrogation Techniques


Finance and Accounts

Target Groups • Internal and external auditors within public sector organizations • Persons performing auditing functions without formal audit training and/or certification • Persons who are desirous of studying and working in the audit field

Auditing Techniques: Level 1 - Module 2

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement

Auditing Techniques: Level 1 - Module 1

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement

Auditing Techniques: Level 1 - Module 2

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement

Auditing Techniques: Level 1 - Module 3

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement

Auditing Techniques: Level 1 - Module 4

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement

Finance for Non-Financial Managers Purpose The MIND Finance for Non-Financial Managers course is designed to enable non- financial managers to develop an appreciation for the financial implications of management decisions, heighten the awareness and application of sound financial management principles, enhance the individual’s decision making skills and understand the budgeting process and forecasting techniques.

Benefit Organization: A cadre of well-rounded professionals with the requisite level of skills and abilities to enable critical thinking and informed analysis to guide sound financial management decisions.

FINANCE AND ACCOUNTS

Audit Techniques Level 1: Modules 1 – 5 (cont’d)

Individual: Ability to interpret financial reports, monitor the organization’s financial activities, and participate more effectively in financial management discussions and decisions. It also enables the advance study and training in the field of General Management.

Key Course Features • • • • •

Analyse and interpret financial information Distinguish and recognize the contents of financial statements Recognize various costing techniques applicable to organizations and their operations Utilize the budget and cost recovery techniques as management tools Recognize the differences between government and commercial accounting

Target Groups • Senior and mid-level non-financial managers • Persons desirous of developing higher levels of financial management skills Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement Training for Public Service Excellence

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Finance and Accounts

Training for Public Service Excellence

FINANCE AND ACCOUNTS

Management Institute for National Development

HUMAN RESOURCE MANAGEMENT MIND’s Human Resource Management courses are designed to provide current and aspiring Human Resource practitioners with advanced knowledge and expertise to enable them to achieve organizational performance success and personal, individual and team professional satisfaction.

Training Needs Analysis Training Impact Evaluation Associate of Science Degree: Human Resource Management Post Graduate Diploma: Human Resource Management Train-the-Trainer

Training for Public Service Excellence

35


Management Institute for National Development

Training for Public Service Excellence

Human Resource Management Training Needs Analysis (TNA) Purpose The MIND Training Needs Analysis (TNA) course is designed to equip professionals with the requisite skills to effectively analyse the training needs of the organization.

Purpose

HUMAN RESOURCE MANAGEMENT

Organization: Equipped Human Resource Management professionals with the ability to effectively determine and evaluate training needs and add value to the organization’s investment in training.

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Individual: The professional ability and advantage of adding value to the organization with the ability to effectively determine training needs, and make sound decisions that will positively impact the organization.

Management Institute for National Development

Key Course Features • • • • •

Analysis of the Training Cycle Scope and Focus of Training Needs Analysis Understanding the Process of Training Needs Analysis at all Levels of the Organization Effective Data Collection and Analysis and Presentation of Findings Tracking and Analysis of the Impact of Training on the Organization

Target Groups • • •

Human Resource Managers Training Managers Other persons with responsibility for the training and development of employees

Course Location: MIND Kigston Campus MIND Mandeville Campus Duration: 12 hours Days: Tuesdays & Wednesdays Time: 9:30 a.m. – 4:30 p.m. Award: MIND Certificate of Participation


Human Resource Management

Purpose The MIND Training Impact Evaluation (TIE) course is designed to enable professionals to utilize appropriate techniques to effectively measure the impact of training on the organization.

Benefit Organization: An empowered Human Resource Management team equipped with the knowledge, skill and expertise to effectively determine training needs and evaluate its impact on the organization’s growth and development. Individual: The professional ability and advantage of adding value to the organization via the application of effective Training Impact Evaluation techniques.

Key Course Features • • • •

Importance of Evaluating Training Conducting a Cost Benefit Analysis Design and administer a training impact evaluation instrument. Analysis of Findings and Report Generation

Target Groups • • •

Human Resource Managers Training Managers Other persons with responsibility for the training and development of an organization’s professionals

Course Location: MIND Kigston Campus MIND Mandeville Campus Duration: 6 hours Days: Wednesday – Thursday Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Participation

Associate of Science Degree

Human Resource Management Purpose The MIND Associate of Science Degree Human Resource Management programme is designed to provide current and aspiring Human Resource professionals with advanced knowledge and expertise to enable them to manage people effectively and in the process, achieve organizational performance success and individual and team professional satisfaction.

Benefit Organization: Increased standards of efficiency and effectiveness in the management of human resources, resulting in greater levels of performance success, personal and professional satisfaction and harmony throughout the organization.

HUMAN RESOURCE MANAGEMENT

Training Impact Evaluation (TIE)

Individual: Increased competency in Human Resource Management, efficiency and effectiveness which result in the satisfaction of achieving more successful performance outcomes throughout the organization; and/ or enable further tertiary under-graduate level study in the discipline.

Entry Requirements •

Five CXC passes at the General Proficiency Level Grades 1 – 111 or five GCE O’Level passes. Passes in CXC and GCE O’Level examinations must include English Lan- guage and Mathematics or Accounts

N.B. Other non-CXC General Proficiency and GCE O’Level examinations may be considered and accepted

Key Course Features • •

Principles and Functions of Human Resource Management and Organizational Behaviour for Human Resource Practitioners Using the Computer as a Management Tool Training for Public Service Excellence

37


Management Institute for National Development

Training for Public Service Excellence

Associate of Science Degree

Human Resource Management Key Course Features • • • •

Human Resource Planning, Job Design, Recruitment, Staff Selection and Performance Management Industrial Relations Harmony at the Workplace Personal Effectiveness Project Management

Target Groups

HUMAN RESOURCE MANAGEMENT

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Practitioners and other interested persons seeking further development, advanced study and/or qualification in the area of Human Resource Management

Course Location: MIND Kingston Campus Duration: 945 hours 7 Semesters: 2 years & 6 months Days & Time: This programme is offered two (2) weekdays 5:30 p.m. – 8:30 p.m. and alternate Saturdays 9:00 a.m. – 4:30 p.m. Award:

MIND Associate Science Degree Human Resouce Management [Accredited by the University Council of Jamaica]

Course Location: MIND Mandeville Campus Duration: 945 hours 7 Semesters: 2 years & 6 months Days & Time: This programme is offered two (2) weekdays 5:30 p.m. – 8:30 p.m. and alternate Saturdays 9:00 a.m. – 4:30 p.m. Award: MIND Associate Degree [Accredited by the University Council of Jamaica] Management Institute for National Development


Human Resource Management

Purpose The MIND Post–Graduate Diploma Human Resource Management programme is designed to equip participants with cutting edge Human Resource Management skills as well as a heightened level of understanding and competence, to lead and guide Human Resource Management strategically and effectively within the organization.

Benefit Organization: The delivery of more successful performance outcomes throughout the organization with the application of strategic and effective Human Resource Management expertise.

Course Location: MIND Kingston Campus Duration: 480 hours Days and Time: This programme is offered two (2) weekdays 5:30 p.m. – 8:30 p.m. and alternate Saturdays 9:00 a.m. – 4:30 p.m. Award: MIND Post Graduate Diploma [Accredited by the University Council of Jamaica] Course Locations: MIND Mandeville Campus Duration: 480 hours Days and Time: This programme is offered two (2) weekdays 5:30 p.m. – 8:30 p.m. and alternate Saturdays 9:00 a.m. – 4:30 p.m. Award: MIND Post Graduate Diploma [Accredited by the University Council of Jamaica]

HUMAN RESOURCE MANAGEMENT

Post-Graduate Diploma Human Resource Management

Individual: Professionally empowered with the knowledge and skills to enable efficient, effective and strategic Human Resource Management.

Entry Requirements • •

Minimum, Bachelor’s degree or equivalent from an accredited tertiarylevel institution Experience in middle or senior management would be advantageous

Key Course Features • • • • • •

Personal Effectiveness Human Resource Management (Functions, Strategies and Challenges) Staffing Organizations Employee Learning and Development Compensation and Benefits Administration Employee and Labour Relations

Target Groups •

Practitioners and other interested persons seeking further development, advanced study and /or qualification in the area of Human Resource Management Training for Public Service Excellence

39


Management Institute for National Development

Training for Public Service Excellence

Train – the – Trainer Purpose MIND Train-the-Trainer course is designed for new and existing trainers. It provides them with practical applications essential for Competency Based Training, reinforcing techniques/methodologies necessary to train adult learners.

Benefit Organization: A cadre of professionals with knowledge on how to provide up-to-date training techniques/methodologies that can be implemented immediately in any training environment. Individual: Certification as a trainer with the up-to-date competences and skills to deliver training intervention to adult learners.

HUMAN RESOURCE MANAGEMENT

Key Course Features

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Training-the-Trainers has three components: • The Learning and Facilitating Process / Cycle • Managing the Learning Environment • Planning Training/ Learning Programmes and Product • Training Design, Delivery and Assessment • Presentation Skills and Techniques • Evaluating the Effectiveness of a Training Programme

Target Groups •

Practitioners and other interested persons seeking further development, advanced study and/or qualification in the area of Human Resource Management

Course Location: MIND Kingston Campus Duration: 30 hours Days: Monday – Friday Time: 9:30 a.m. – 4:30 p.m. Award:

MIND Certificate of Participation

Management Institute for National Development


Management Institute for National Development

Training for Public Service Excellence

INDUSTRIAL RELATIONS

MIND in partnership with the Jamaica Civil Service Association (JCSA) presents the ground breaking and dynamic Industrial Relations course that advances the principles of effective Industrail Relations practices to promote and sustain national growth and development through the public and private sectors. MIND and the JCSA Professional certificate in Industrial Relations course provides existing and allied Industrial Relations Practitioners as well as other interested persons with the knowledge skills and techniques to develop and establish best practices in Industrial Relations.

Professional Certificate in Industrial Relations [PCIR]

Training for Public Service Excellence

41


Management Institute for National Development

Training for Public Service Excellence

Industrial Relations MIND/JCSA Professional Certificate in Industrial Relations [PCIR] Purpose The MIND/JCSA Professional Certificate in Industrial Relations (PCIR) course is designed to support the development of a core of professional Industrial Relations Officers with the requisite Industrial Relations (IR) skill set to revolutionalise the field. The Professional Certificate further provides practical insights and actual examples of managing industrial relations issues drawing on the vast experience of Jamaica’s trade unions, employers in labour relations matters and through the MIND’s academic expertise.

INDUSTRIAL RELATIONS

Benefit

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Organization: A cadre of professionals that will assist organizations in preventing or resolving industrial disputes. Organizations will have personnel with the requisite tools for fostering a healthy industrial climate within the organization. Individual: Professionally empowered with the requisite IR skill set to transform the field within the public sector.

Entry Requirements • At least five (5) years work experience • Diploma from a recognized tertiary-level institution [Applicants may be subjected to an interview if they do not possess a Diploma and/or requisite work experience] Management Institute for National Development

Key Course Features • • • • • •

Introduction to the Practice of Industrial Relations Managing People, Conflict and Communication Industrial Relations and the Legal Framework Managing Systems, Processes and Benefits Competitive Industrial Relations Practical Aspects of Industrial Relations

Target Groups • • • •

Public Sector Professionals Members of the Jamaica Civil Service Association (JCSA) Union delegates and persons with interest in Industrial Relations and Human Resource Management Non-Public Service Professionals (conditions apply)

Course Location: MIND Kingston Campus Duration: 108 hours Days: Monday and Wednesdays Time: 5:30 p.m. – 8:30 p.m. Award:

MIND Certificate of Achievement

Benefit from

MIND Pay-As-You-Learn payment plan


Management Institute for National Development

Training for Public Service Excellence

INFORMATION and COMMUNICATION TECHNOLOGY MIND’s Microsoft Office training is aimed primarily at strengthening and/or developing skills and competencies in the utilization and management of application software to underpin administrative efficiencies and effectiveness.

Microsoft Office Application Level 1 Microsoft Office Application Level 2


Management Institute for National Development

Training for Public Service Excellence

Information Technology Key Course Features • • • • • • •

Knowing and understanding the computer Knowing and understanding how to use and care for the computer Creating and editing Microsoft Word document Accessing the internet Sending and receiving e-mail Viewing and printing documents Editing texts

Target Groups • Persons with little or no knowledge of, or exposure to the use of computers and basic Microsoft Office Applications

Microsoft Office Application

Level (MS Word)

INFORMATION TECHNOLOGY

Purpose

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The MIND Microsoft Office Application Level 1 course is designed to assist participants with the development of basic computer skills, including the introduction to Microsoft Office Applications, to enable persons to manage administrative functions effectively using computer technology.

Benefit Organization: A team of professionals, at all levels of the organization, who possess the requisite Information Technology skills to manage tasks with greater efficiency and effectiveness. Individual: The transformation into a confident and effective professional who possess the requisite Information Technology knowledge and skill to utilize the computer for greater personal and management advantage. Management Institute for National Development

Course Location: MIND Kingston Campus Duration: 18 Hours Day: Tuesdays and Wednesdays Time: 5:30 p. m. – 8:30 p. m. Award: MIND Certificate of Achievement Course Location: MIND Mandeville Campus Duration: 18 Hours Day: Tuesdays and Wednesdays Time: 5:30 p. m. – 8:30 p. m. Award: MIND Certificate of Achievement

Benefit from

MIND Pay-As-You-Learn payment plan


Information Technology

Purpose The MIND Microsoft Office Application Level 2 course is designed to provide participantswith advanced training and exposure to Microsoft Office Application skills, aimed at increasing the proficiency levels of professionals who use Microsoft Office Applications.

Benefit Organization: Greater efficiency and effectiveness in organizational communication, the timely and professional production of all documents including Reports, Power-point presentations and Excel Spreadsheets.

INFORMATION TECHNOLOGY

Microsoft Office Application Level 2 (MS PowerPoint & MS Excel)

Individual: Increased levels of confidence and ability to utilize Microsoft Office Applications to enhance productivity and professional effectiveness.

Key Course Features • • • •

Microsoft Word advanced features Spreadsheet manipulation PowerPoint presentations Slide-show presentations

Target Groups • Persons who have already mastered the basics in Microsoft Office Application Course Location: MIND Kingston Campus Duration: 21 Hours Day: Tuesdays and Wednesdays Time: 5:30 p.m. – 8:30 p.m. Award: MIND Certificate of Achievement Course Location: MIND Mandeville Campus Duration: 21 Hours Day: Tuesdays and Wednesdays Time: 5:30 p.m. – 8:30 p.m. Award: MIND Certificate of Achievement Training for Public Service Excellence

45


Management Institute for National Development

Training for Public Service Excellence

MANAGEMENT

MIND is committed to the process of building capacity within the public and private sector particularly in the areas of leadership and management to result in effective performance and impact. MIND’s Leadership and Management programmes and courses are designed to allow participants to strengthen and/or develop the requisite skills, attitudes and approaches to effectively lead, manage and inspire excellence.

Strategic and Corporate Planning Associate of Science Degree Management Studies ONLINE Post-Graduate Diploma General Management Programme Supervisory Management


Management Institute for National Development

Training for Public Service Excellence

Management Strategic and Corporate Planning Purpose This course is designed to develop the know-ledge, skills and professional orientation of senior managers, corporate planners, programme planners and other relevant professionals, who have direct input in the strategic planning and decision-making process for their respective organizations to enable them to respond effectively to the present and emerging global and local challenges in corporate and public sector management.

Benefit

MANAGEMENT

Organization: The professional capability to develop and manage organizational plans supported by clearly defined and communicated strategic directions and processes, leading to high standards of organizational efficiency and effectiveness.

48

Individual: Participants will develop an in-depth understanding of the impact of government priorities on the management and operations of their respective entities. They will also be equipped with the knowledge and skills necessary to establish and maintain the kinds of critical fiscal and monitoring planning and procedural systems that will guarantee accurate, on-going evaluation, analysis and ultimately the successful attainment of pre-determined goals and objectives.

Key Course Features • • • •

Strategic Management Process Corporate and Strategic Planning Vision and Mission Building Strategic and Corporate Risk Management

Management Institute for National Development

Key Course Features • • • • • •

Public Sector Reform and the Corporate & Strategic Planning Process Establishing and Maintaining a Performance Based Management Programme Government Economic Framework Corporate and Strategic Planning and Budget Cycles Environmental Issues Ethics and Values

Target Groups • • • •

Senior Managers Corporate Planners Programme managers who work in the area of corporate and strategic planning Persons interested in/or whose professional interests and responsibilities include management studies

Course Location: MIND Kingston Campus Duration: 30 hours Days: Mondays – Fridays Time: 9:00 a.m. – 4:30 p.m. Award:

MIND Certificate of Achievement

Benefit from

MIND Pay-As-You-Learn payment plan


Management Management Studies

Purpose MIND Associate of Science Degree Management Studies programme is designed to equip participants with the requisite competencies and skills to effectively carry out management functions and deliver higher standards of performance to meet the challenges of operating within an increasingly complex environment.

Benefit Organization: A cadre of professionals at the management and supervisory level equipped with the requisite knowledge and skills to manage people and strategic performance effectively. Individual: Professional empowerment and potential for further advancement within the organization, resulting from the knowledge and understanding of the fundamental principles of management and their practical application to effective performance outcomes.

Entry Requirements

Key Course Features • • •

Modern methods of research and investigation techniques to analyse organizational trends and issues Financial analysis for successful management decisions Creating a productive and harmonious work environment

MANAGEMENT

Associate of Science Degree

Target Groups • •

Management professionals and aspiring Managers Persons interested in/or whose professional interests and responsibilities include management studies

Course Location: MIND Online [with selected classroom engagements] Duration: 7 Semesters [2 years, 6 months] Award:

MIND Associate Degree

Benefit from

MIND Pay-As-You-Learn payment plan

Five CXC passes at the General Proficiency Level Grades 1 – 111 (as of 1998) or five GCE ‘O’ Level passes. Passes in CXC or GCE subjects must include English language and mathematics or accounts (N.B. Pass in MIND’s Remedial Math or other non-CXC General Proficiency and GCE O’Level examinations may be considered and accepted)

Key Course Features • • •

Management Roles and Responsibilities Public Sector Management and Financial Reporting Current management techniques and technology to improve organizational efficiency and effectiveness Training for Public Service Excellence

49


Management Institute for National Development

Training for Public Service Excellence

Post Graduate Diploma General Management Programme (GMP)

Target Groups

Purpose MIND Post Graduate Diploma General Management (GMP) programme is designed to develop a cadre of managers for both the public and private sectors who are required to have defined competencies that can effectively lead change and provide overall visionary and efficient management in organizations. It is also designed to expand and advance the knowledge and skills of effective general management, utilizing relevant and modern management techniques, leading to successful performance outcomes.

Benefit Organization: Heightened standard of lead- ership quality and management efficiency and effectiveness leading to greater organizational success. Individual: Professional confidence and capability to lead guide and/or contribute to successful performance outcomes resulting from the knowledge and application of critical skills and competencies of general management.

Entry Requirements

MANAGEMENT

• •

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A Bachelor’s degree from an accredited tertiary-level institution. Minimum of three (3) years experience in middle or senior management

Key Course Feature • • • • •

Personal Effectiveness Understanding the Management Environment and Public Sector Systems, Processes and Programmes The Practice of Management Human Resource Management Managing Organizational Change

Management Institute for National Development

• • • •

Senior Managers Supervisors Technical Officers All who are desirous of developing and/or improving their management effectiveness and achieve performance goals

Course Locations: MIND Kingston Campus Duration: 480 hours Days and Time: This programme is offered two (2) weekdays 5:30 p.m. – 8:30 p.m. and alternate Saturdays 9:00 a.m. – 4:30 p.m. Award: MIND Post-Graduate Diploma [Accredited by the University Council of Jamaica]

Course Locations: MIND Mandeville Campus Duration: 480 hours Days and Time: This programme is offered two (2) weekdays 5:30 p.m. – 8:30 p.m. and alternate Saturdays 9:00 a.m. – 4:30 p.m. Award: MIND Post-Graduate Diploma [Accredited by the University Council of Jamaica]

Benefit from

MIND Pay-As-You-Learn payment plan


Management

Purpose The MIND Supervisory Management course is designed to develop the competencies of existing and aspiring middle managers in both the public and private sectors as well as enable current and aspiring supervisors to perform effectively and achieve successful performance outcomes.

Benefit Organization: Professionals will demonstrate higher standards of leadership and management skills and achieve effective performance results. Individual: Participants will enhance their knowledge and skills to improve business processes, become more results oriented and operate more cost effectively.

• • • • •

The role and responsibilities of Supervisors in a dynamic management environment Assessing leadership abilities Specialized skills and techniques for achieving supervisory efficiency and effectiveness Skills and techniques for motivating and developing staff Strategies to respond effectively to workplace challenges and demands

MANAGEMENT

Supervisory Management

Key Course Features

Target Groups • Existing, new and aspiring supervisors in the public and private sectors Course Location: MIND Kingston Campus MIND Mandeville Campus Duration: 108 hours Days: This programme is offered two (2) weekdays Award: MIND Certificate of Achievement

Training for Public Service Excellence

51


Management Institute for National Development

Training for Public Service Excellence

PROCUREMENT MANAGEMENT ADMINISTRATIVE MANAGEMENT Effective procurement is critical to ensuring transparency, as well as the efficient allocation of scarce public sector resources, while minimizing potential opportunities for mismanagement, with legal, economic and policy directives, all playing a role in public sector procurement. It is therefore essential for those directly involved in procurement, both in the public and private sectors, to understand Government Procurement Guidelines and master the intricacies of procurement best practices.

Introduction to Government of Jamaica Procurement Policies and Procedures


Management Institute for National Development

Training for Public Service Excellence

Procurement Management Introduction to Government of Jamaica Policies and Procedures Purpose The MIND Introduction to Government of Jamaica (GOJ) Procurement Policies and Procedures course is designed to introduce participants to the required policies and procedures involved in the GOJ procurement process.

Benefit Organization: Greater transparency and adherence to the GOJ procurement guidelines in order to optimise organizational efficiencies Individual: Greater confidence in executing functions enabled through exposure to the GOJ procurement guidelines.

PROCUREMENT MANAGEMENT

Key Course Features

54

• Legislation/Policies Governing Procurement

Management Institute for National Development

Key Course Features • • • • • •

Roles and Functions of Major Players in the Procurement Process Procurement Methods Procurement of Goods, Services & Works Evaluation of Tender Proposals and Award of Contract Issues and Development in Procurement Standard Bidding Documents

Target Groups • • •

Public sector professionals with responsibility for procurement and private sector personnel who need understanding of the GOJ procurement procedures Member of Procurement Boards Board Members

Course Location: MIND Kingston Campus Duration: 30 hours Days: This programme is offered two (2) week days Time: 8:30 p.m. – 5:00 p.m. Award:

MIND Certificate of Participation


Management Institute for National Development

Training for Public Service Excellence

PROJECT MANAGEMENT Project Management has become a critical pillar for strategic management in both public and private sectors. These courses are designed to equip participants with the requisite competencies to effectively plan and execute projects.

Fundamentals of Project Project Design, Implementation and Management


Management Institute for National Development

Training for Public Service Excellence

Project Management Fundamentals of Project Management Purpose The MIND Fundamentals of Project Management course is designed to provide participants with a comprehensive overview of Project Management through exposure to the five groups and nine knowledge areas contained in the Project Management Institute’s (PMI) Body of knowledge. This course serves as a resource for persons intent on sitting the PMI professional examinations and also provides a foundation from which to progress towards advanced training in the MIND Project Design, Implementation and Management.

Benefit

PROJECT MANAGEMENT

Organization: Strategic management of projects leading to improved standards of efficiency, cost effectiveness and customer satisfaction throughout the organization.

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Individual: Professional empowerment and competitive advantage with the added skill value of Project Management.

Key Course Features • • • • • •

Project Implementation Project Requirements Project Management Tools Project Scheduling and Costing Project Appraisal and Analysis Project Document Preparation

Target Groups •

Professionals whose job functions entail managing projects individuals interested in the study and application of effective Project Management skills

Management Institute for National Development

Course Location: MIND Kingston Campus Duration: 60 hours Days: Wednesday - Friday Times: 5:30 p.m. – 8:30 p.m. Award:

MIND Certificate of Achievement

Course Location: MIND Mandeville Campus Duration: 60 hours Days: Fridays Times: 9:00 - 4:30 p.m. Award:

MIND Certificate of Achievement

Benefit from

MIND Pay-As-You-Learn payment plan


Project Management

Purpose The MIND Project Design Implementation and Management (PDIM) programme is designed to equip participants with the knowledge and skills to analyse and evaluate investment furtherance to the design, implementation and management of projects.

Benefit Organization: Increased standard of professionalism and effective performance outcomes resulting from the improved quality of design, implementation and management of projects. The implementation of a Projectbased approach to solving problems. Individual: Professional empowerment and competitive advantage with the added skill value of project design, implementation and management.

Entry Requirements Tertiary-level qualification OR three years on-the-job training experience in project- related areas plus recommendation from department head.

Key Course Features • • • • • • • •

Logical Framework Systems Demand analysis Cost benefit analysis Management & Organization Structure Project funding and budgeting Implementation Planning Negotiation, Contracting & Procurement Project Evaluation and Appraisal

Target Groups • • •

Professionals whose job functions entail managing projects All public sector officers who manage capital budgets Individuals interested in the study and application of effective Project Management skills

PROJECT MANAGEMENT

Project Design, Implementation and Management (PDIM)

Course Location: MIND Kingston Campus Module 1: Logical Framework Systems Duration: 33 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 2: Demand Analysis Duration: 33 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 3: Cost Benefit Analysis Duration: 75 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 4: Management & Organisational Structure of Projects Duration: 33 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 5: Project Funding & Budgeting Duration: 21 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 6: Implementation Planning Duration: 63 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 7: Negotiation, Contracting & Procurement Duration: 33 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Module 8: Project Evaluation & Assesment Duration: 21 hours Days: Mondays – Thursdays Times: 5:30 p.m. – 8:30 p.m. Award 1: MIND Certificate of Achievement on completion of each module Award 2: MIND Diploma on completion of all 8 modules

NB. Participants must complete all modules within two cycles of the programme Training for Public Service Excellence

57


Management Institute for National Development

PROJECT MANAGEMENT

Training for Public Service Excellence

58

Management Institute for National Development


Institute for Management ManagementInstitute Institute for Development National NationalDevelopment Development

Training for Public Service Excellence Training Trainingfor forPublic PublicService ServiceExcellence Excellence

PUBLIC SECTOR SECTOR MANAGEMENT MANAGEMENT PUBLIC PublicSector SectorReform ReformininJamaica: Jamaica:The Thecreation creation“of “ofan anopen openand andimpartial impartialpublic publicsector, sector,which whichputs putsthe thepublic’s public’sinterests interests Public Jamaica: The creation “of an open and impartial public sector, which puts the public’s interests first,and andininwhich whichvalued valuedand and respected professionals deliver high quality services efficiently and effectively” first, respected professionals deliver high quality services efficiently and effectively” and respected professionals deliver high quality services efficiently and effectively”

(MinistryPaper Paper56/02) 56/02) (Ministry (Ministry Paper 56/02)

MINDPublic PublicSector SectorManagement Managementcourses coursesare aredesigned designedto strengthenand/or and/ordevelop developthe theprofessional professionalcapabilities capabilitiesofof ofaaacorps corpsofof of MIND courses are designed totostrengthen strengthen and/or develop the professional capabilities corps professionalswithin withinthe thepublic publicsector sectorand and equip them with the requisite skills and techniques to lead, guide and manage effectively. professionals equip them with the requisite skills and techniques to lead, guide and manage effectively. and equip them with the requisite skills and techniques to lead, guide and manage effectively.

Public Public Sector Senior Management Development Programme Public Sector Sector Senior SeniorManagement ManagementDevelopment DevelopmentProgramme Programme Bachelor of Science Degree: Public Sector Management MIND/UWI Bachelor of Science Degree: Public Sector Management Bachelor of Science Degree: Public Sector Management Preparing Cabinet Submissions Preparing Preparing Cabinet Cabinet Submissions Submissions Performance Management and Appraisal Systems (PMAS) Performance Performance Management Management and and Appraisal Appraisal Systems Systems (PMAS) (PMAS)


Management Institute for National Development

Training for Public Service Excellence

Public Sector Management Public Sector Senior Management Development Programme Purpose The MIND Public Sector Senior Management Development programme is designed to equip participants with cutting edge leadership and management skills that will enhance their roles as strategic leaders within their organizations. The course is also designed to develop and advance the knowledge, skills and expertise of senior managers in the area of public sector management, with particular training emphasis on developing the ability to analyze and synthesize public policy directions and processes, and formulate and manage these policies effectively.

PUBLIC SECTOR MANAGEMENT

Benefit

60

Organization: A cadre of professionals equipped with the knowledge and expertise to deliver informed, focused, productive leadership that will guide strategic operational policies and procedures, and effective performance outcomes. Individual: Professional empowerment and strategic positioning for consideration of appointment to more senior positions within the public sector such as Permanent Secretary and Director General.

Key Course Features • •

Helping to develop a culture of professionalism, within a modernized public service which has a distinct identity that is respected and owned by public managers Equipping public managers with practical knowledge of the Jamaican public sector management environment

Management Institute for National Development

• • • • • •

Preparing public sector managers to understand public policy direction and processes and equipping them with the skills to formulate and manage public policies Increasing public sector managers’ awareness of their commercial and financial responsibilities, and helping them to recognise opportunities and constraints in the public sector realm Guiding public sector managers toward greater understanding of their human resource development responsibilities, and enabling them to enhance human resource productivity Assisting public sector managers in attaining the personal effectiveness skills they need to achieve quality professional performance Helping public sector managers to acquire the skills necessary to plan, direct and control critical public sector operations Encouraging public sector managers to develop a professional network that contributes to effective public sector management

Target Groups • Senior managers and officers in the public sector Course Location: MIND Kingston Campus Duration: 470 hours Days: Wednesdays & Alternate Saturdays Times: 9:00 a.m. – 4:30 p.m. Award: MIND Post-Graduate Diploma (Accredited by the University of Council of Jamaica)

Benefit from

MIND Pay-As-You-Learn payment plan


Public Sector Management

Purpose The MIND/UWI Bachelor of Science Degree in Public Sector Management programme is designed to equip participants with the requisite knowledge, competencies and professional attitude and approach to perform effectively within the public sector.

Benefit Organization: A cadre of trained, qualified professionals who will advance the development of a transformed public sector organization with the knowledge, skill and ability to contribute effectively to critical management areas. Individual: Professional empowerment and competitive advantage as a public sector “Change Agent” who utilizes critical thinking, strategic planning and the application of a range of other effective management skills to produce successful performance outcomes. In addition, the possession of a Degree in Public Sector Management will enable the consideration of an appointment and/or promotion within public sector and allied organizations, nationally and regionally.

Entry Requirements Applicants are eligible if they satisfy the following requirements: • •

Passes in Five (5) CXC General I, II & III (from 1998) or GCE ‘O’ Level subjects including English language and mathematics or two GCE ‘A’ Level subjects or remedial math. Certificate in Management Studies (CMS)

N.B. Participants are eligible for transfer to Level II of the B.Sc. Public Sector Management if they successfully complete all 30 credits at Level 1.

Key Course Features Level 1 • Introduction to Public Administration • Introduction to Micro-economics • Introduction to Macro-economics • Introduction to Political Institutions • Introduction to Social Research • Introduction to Statistics • Caribbean Civilization • English for Academic Purposes • Mathematics for the Social Sciences • Science, Medicine and Technology in Society Level II • Foundations of Caribbean Politics • Politics in the Caribbean • Administrative Analysis • Criminal Justice Systems • Contested Issues in Public Administration • Public Financial Management • Research Methods in Political Sciences • Caribbean Economic Problems • Business Law1

PUBLIC SECTOR MANAGEMENT

MIND/UWI Bachelor of Science Degree in Public Sector Management

Target Groups • Persons working in, or desirous of working with Government, in the field of Public Administration Course Location: MIND Kingston Campus Duration: 2 years per level Days: Alternate Fridays and Saturdays and some weekdays after normal working hours Times: 8:00 a.m. – 6:00 p.m. Award:

UWI Bachelor of Science Degree

Benefit from

MIND Pay-As-You-Learn payment plan Training for Public Service Excellence

61


Management Institute for National Development

Training for Public Service Excellence

Preparing Cabinet Submissions Purpose The MIND Cabinet Submission course is designed to equip public sector professionals with the requisite knowledge and skills to prepare and submit documents to the Cabinet via the established official processes.

Benefit Organization: A cadre of professionals with the knowledge and ability to prepare and submit relevant documents in the requisite official style and format to the Cabinet – the executive arm of Government. Individual: Gain the knowledge and understanding of the role and function of the Cabinet and develop the skills and competencies to prepare Cabinet Notes and Ministry Papers.

PUBLIC SECTOR MANAGEMENT

Key Course Features

62

• • • • •

Overview of the law and the Constitution regarding preparation of policy documents Parliamentary Procedures The Role of Cabinet and the Cabinet Office Document submissions to Cabinet, through the official processes Preparation of Cabinet Notes and Ministry Papers

Target Group • Public sector senior managers and officers with responsibility to prepare and submit documents to the Cabinet Course Location: MIND Kingston Campus Duration: 18 Hours Days: Fridays Times: 9:00 a.m. – 4:30 p.m. Award:

MIND Certificate of Participation

Management Institute for National Development


Public Sector Management

Purpose The MIND Performance Management and Appraisal System (PMAS) course is designed to strengthen and/or develop the professional capabilities of a corps of professionals within the public sector, with the knowledge and understanding of the new PMAS and equip them with the requisite skills and techniques to lead, guide and manage the process effectively.

Benefit Organization: Increased performance attitudes and outcomes throughout the organization, resulting from the training, knowledge and ability of the corps of professionals charged with the responsibility to effectively implement, monitor and manage the new Performance Management Framework.

Target Group •

Public sector professionals whose responsibility it is to lead, direct and /or manage the effective implementation of PMAS throughout the organization

Course Location: MIND Kingston Campus Module 1 Duration: 30 hours Days: Monday – Friday Time: 9:00 am – 4:30 pm Module 2 Duration: 12 hours Days: Thursday – Friday Time: 9: 00 a.m. – 4: 30 p.m. Award: Certificate of Participation jointly issued by MIND and the Cabinet Office

PUBLIC SECTOR MANAGEMENT

Performance Management and Appraisal System (PMAS)

Individual: Professional empowerment and competitive advantage with the added managerial capacity to effectively implement and manage Performance Appraisal systems according to the new performance management framework.

Key Course Features • • •

The role of PMAS in the Government of Jamaica’s (GOJ) public sector reform process The requisite skills and competencies to develop effective job descriptions, performance indicators, targets and measurements and work plans for respective tasks The requisite approaches and techniques to effectively implement, guide, monitor and manage PMAS throughout the organization Training for Public Service Excellence

63


Management Institute for National Development

Training for Public Service Excellence

RECORDS and INFORMATION MANAGEMENT MIND’s Record and Information Management courses are focused on ensuring the acquisition of professional knowledge skills and competences required for the undertaking of activities such as: analysing, planning, designing, producing, delivering, evaluating and maintaining an efficient and effective records and information management programme, using the records life cycle model. Participants are also exposed to trends and issues related to the Records and Information Management environment.

Records and Information Management Advanced Records and Information Management


Management Institute for National Development

Training for Public Service Excellence

Records & Information Management Records and Information Management

RECORDS AND INFORMATION MANAGEMENT

Purpose

66

The MIND Records and Information Management (RIM) course is designed to develop participants’ understanding and appreciation of the conceptual framework and bases of Records and Information Management. The course is geared towards ensuring the acquisition of professional knowledge, skills and competences required for the under- taking of activities such as analysing, planning, designing, producing, delivering, evaluating and maintaining an efficient and effective records and information management programme, using the records life cycle model. Participants are also exposed to trends and issues related to the Records and Information Management environment.

Benefit Organization: The development and maintenance of an efficient, effective and secure Records and Information Management (RIM) system that enables increased standards of performance management and outcome through the organization. Individual: The professional empowerment and competitive advantage with the knowledge, skill and confidence to effectively manage the area of Records and Information Management (RIM). Management Institute for National Development

Key Course Features Module I • The importance of a good records management system • Classification and indexing system • Trends in Records Management Module II • The management of filing and information retrieval systems in any media • The maintenance of public information records in a manner that facilitates access as required by the Access to Information Act • The computer and its uses and abuses in records management • Records retention schedules What are they, why do we need them • Environmental Issues and Information Records.

Target Groups • • • •

Registry professionals Clerical officers Administrative professionals Library professionals

Course Location: MIND Kingston Campus Duration: 48 Hours Days: Tuesdays and Wednesdays Time: 9:00 a.m. – 4:30 p.m. Award:

MIND Certificate of Achievement


Records and Information Management

Purpose The MIND Advanced Records and Information Management course is designed to enable the records and information management professionals to advance their knowledge of the discipline of records and information management, complete with high level knowledge of the theory and practice of records and information management and the technical knowledge and management principles required to manage the document based information systems of a public or private sector organization at a sophisticated level.

Benefit

Target Groups • • • • •

Senior Registry professionals Clerical officers Administrative professionals Library professionals Persons interested in advanced studies in MIND Records and Information Manage- ment (and has already completed a Basic Records management course)

Course Location: MIND Kingston Campus Duration: 60 Hours Days: This programme is offered two (2) week-day per month Time: 9:00 a.m. – 4:30 p.m. Award:

MIND Certificate of Achievement

Organization: The development of an efficient, effective Records and Information Management system that informs sound planning and decision making, promotes cost efficiencies and delivers quality performance outcomes. Individual: The acquisition of the knowledge, skill and expertise to demonstrate increased standard of professionalism and deliver effective performance.

RECORDS AND INFORMATION MANAGEMENT

Advanced Records and Information Management

Entry Requirements • •

Completion of a Certificate of Participa- tion or any other introductory course in Records Management or 4 CXC Subjects/ GCE Minimum of 3 years direct experience working in records management.

Key Course Features • • • • •

Effective management of Records and Information Management programmes Effective management of the receipt, distribution and utilization of records Records facilities, supplies and technology Storage and retrieval of records utilizing various systems Appraise, retain, protect and dispose of records efficiently Training for Public Service Excellence

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Responding to your training needs ...customised HOW, WHEN & WHERE you need it

Contact us:

Kingston Campus - 235A Old Hope Road, Kingston 6

Tel: 927-1761 Fax: 977-4311

Email: marketing@mind.edu.jm

Mandeville Campus - 5 Perth Road, Manchester

Tel: 962-2183 Fax: 962-1008


Management Institute for National Development

Training for Public Service Excellence

RESEARCH and POLICY DEVELOPMENT MIND’s Research and Policy Development courses are designed to develop a cadre of professionals with the knowledge, skills and attitudes to effectively lead guide and manage the policy environment and the processes at work within the public and other sectors.

Social Research Methods and Policy Analysis Making Effective Public Policy Module 1 – Understanding the Policy Process Module 2 – Policy Formulation and Decision Making Module 3 – Policy Skills for Managers


Management Institute for National Development

Training for Public Service Excellence

Research & Policy Development Benefit Individual: Professional empowerment with the requisite knowledge and skill to enable them to effectively deliver quality performance in the areas of Social Policy Development and Analysis as well as poverty monitoring.

RESEARCH AND POLICY DEVELOPMENT

Key Course Features

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Social Research Methods and Policy Analysis Purpose The MIND Post Graduate Diploma in Social Research Methods and Policy Analysis is designed to strengthen the capacity of technical officers (researchers, policy analysts and planners) of the PIOJ, ministries, department and agencies of government in addition to relevant private sector entities, to develop technically sound social policies and perform data analysis especially in the areas of impact evaluation, poverty analysis and simulation of household behavioural responses to public policy.

Benefit Organization: Strengthened organizational capacity to develop and critically analyse social policies with a view to meeting the development needs of the organization and the country. Management Institute for National Development

• • • • • •

Strategic Environmental Assessment Monitoring and Evaluation of Social Programmes Social Assessment and Participatory Methodologies Introduction to Geographic Information Systems for Socio-Economic Monitoring and Assessment Socio-Economic Assessment through Data Analysis Using Quantitative Applied Statistical Techniques Technical Writing

N.B. Course consists of ten (10) compul sory modules and an elective. Discrete modules may be accessed by a limited number of participants

Target Group • Technical officers within the public sector Course Location: MIND Kingston Campus Duration: 480 Hours Days: Tuesday Duration: 9:00 a.m. – 8:30 p.m. Award: MIND Post Graduate Diploma MIND Certificate of Achievement Social Research Methods and Policy Analysis on completion of all course modules


Research and Policy Development

Module 1 –

Understanding the Policy Process Purpose The MIND Making Effective Public course – Module 1 is designed to public sector professionals to know, stand and respond effectively to the environment and the process at work the public sector.

Policy Formulation and Decision Making Purpose

Policy enable underpolicy within

Benefit Organization: A unified understanding and agreement of the policy process in a governmental framework and the role of public sector professionals at all levels, throughout public sector organizations. Individual: Professional strengthening and empowerment with the knowledge, understanding and impact of the Public Sector Policy Process.

Key Course Features • • •

Module 2 –

Elements of the Government Policy Framework The Policy Development Process Impact and Constraints of the Policy Development Process

Target Group • Public sector professionals with responsi- bility for developing or implementing public policy

The MIND Making Effective Public Policy – Module 2 is designed to develop and/or strengthen the knowledge, skills and aptitude of public sector professionals who must understand the policy environment, the processes at work within the public sector, the role and responsibilities of the public sector professional and other critical areas relating to policy formulation, decision making and implementation.

Benefit Organization: The development of a strong cadre of public sector professionals with the requisite knowledge, skills and understanding to apply to the development, implementation and management of the policy process.

RESEARCH AND POLICY DEVELOPMENT

Making Effective Public Policy

Individual: The development of an empowered professional with the ability and capacity to function effectively in the policy environment and deliver quality performance results.

Key Course Features • • • • •

Distinguishing features between the various types of policies Determining appropriate methods for formulation Establishing strategic objectives, performance measures and evaluation framework for policies and programmes Application of relevant management techniques and disciplines to policy management Understanding the political dimensions of the policy process Training for Public Service Excellence

71


Management Institute for National Development

Training for Public Service Excellence

Making Effective Public Policy (Cont’d)

Module 2 cont’d –

Policy Formulation and Decision Making Target Groups • Public sector professionals with respon- sibility for formulating and implementing public policy

Module 3 –

Policy Skills for Managers Purpose The MIND Making Effective Public Policy – Module 3 is designed to provide the skills and techniques to analyse the policy process, utilizing a structured approach to policy documentation and management.

Benefit Organization: A cadre of professionals with advanced skills and techniques to effectively manage the policy process.

RESEARCH AND POLICY DEVELOPMENT

Individual: Professional empowerment with the increased confidence and capacity to function effectively in the policy environment and deliver quality performance results.

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Key Course Features • • • • • •

Analysis of the policy process Defining a problem statement Data collection and analysis Policy objectives and policy options Managing policy meetings Writing policy papers and submissions

Target Group • Public sector professionals with responsi- bility for formulating and implementing public policy Course Location: MIND Kingston Campus Duration: 30 Hours Days: Mondays – Fridays Times: 9:00 a.m. – 4:30 p.m. Award: Management Institute for National Development

MIND Certificate of Achievement


Management Institute for National Development

Training for Public Service Excellence

SUPPLEMENTARY & PROFESSIONAL DEVELOPMENT COURSES MIND presents a dynamic range of professional development courses aimed at enabling participants to strengthen and/or enhance performance effectiveness and impact.

State Protocol and Business Etiquette Corporate and Event Planning Remedial Mathematics Foundation English for Tertiary Students


Management Institute for National Development

Training for Public Service Excellence

Supplementary & Professional Development Courses SUPPLEMENTARY & PROFESSIONAL DEVELOPMENT COURSES

State Protocol and Business Etiquette

74

Purpose The MIND State Protocol and Business Etiquette course is designed to equip parti- cipants with the skill and confidence to express appropriate behaviours and decorum regarding State Protocol and Business Etiquette. Participants will be exposed to the fundamentals of orchestrating national and international VIP visits, meetings, ceremonies and special events.

Target Groups •

Persons whose job functions require high levels of social engagement and inter- action, and other persons who are interested in becoming knowledgeable and aware of the rules of State Protocol and Business Etiquette

Course Location: MIND Kingston Campus Duration: 24 hours Days: Tuesdays and Wednesdays Time: 9:00 a.m. – 4: 30 p.m. Award:

MIND Certificate of Achievement

Benefit Organization: A professionally confident, socially adept corps of executives with the requisite skills to represent the organization with distinction on all occasions. Individual: Increased level of confidence and standard of deportment, to enable ease of manner and success with socializing on all occasions.

Key Course Features • • • • • • •

State Protocol on Official Occasions Standard Forms of Address and Table of Precedence Being A Star Performer In The Business Arena Finessing the Business Meal, How To Feel Comfortable in Any Dining Situation Mastering Your Mingling Ability Communicating Effectively In The Digital Age Dress for Success: How To Turn Your First Impression Into A Lasting Impression

Management Institute for National Development

Corporate Events Planning Purpose The MIND Corporate Event Planning course is designed to equip participants with the knowledge, skills and appreciation for effective event planning – meetings, confer ences, workshops, seminars, parties, award ceremonies – and presents effective tools, techniques and procedures to stage dynamic, well organized events

Benefit Organization: Demonstration of high standards of professionalism evident in the planning and execution of successful corporate events. Individual: The development of an informed, resourceful, confident and effective leader/ coordinator who delivers optimum value to the organization and its stakeholders via the successful staging of special events.


Supplementary & Professional Development Courses • • •

Introduction to Corporate Event Planning Effective Strategies and Processes of Corporate Event Planning The Event Planner

Target Groups •

Public and private sector professionals, who lead, coordinate or participate in the planning and execution of corporate and/ or other social events

Course Location: MIND Kingston Campus Duration: 18 hours Days: Tuesdays and Wednesdays Time: 5:30 a.m. – 8:30 p.m. Award:

MIND Certificate of Achievement

Benefit Organization: Increased professional capabilities to enable effective application of reasoning and problem-solving abilities in all areas and levels of management. Individual: Increased confidence and ability in understanding and applying mathematical principles and practices to the management of life and work, leading to possible advanced studies and qualifications through the B.Sc. programme.

Entry Requirements • Have attempted and failed CXC/GCE Mathematics

Key Course Features • • • • • • • • • • •

Real Numbers Systems Elementary Set Theory Elementary Geometry Algebraic Expressions and Operations Factorisation Theory of Indices and Logarithms Solution of Equations – Simple and Quadratic Functions and Relations Graphing a Function Trigonometry Matrices

Target Groups • •

Remedial Mathematics Purpose The MIND Remedial Mathematics course is designed to assist participants with the development of mathematical concepts and enable them to apply the skills effectively in the management of their lives and work.

Persons desirous of pursuing the Bachelor of Science and Associate of Science who do not have the required CXC/GCE pass in Mathematics Persons desirous of improving their knowledge and skill in Mathematics

SUPPLEMENTARY & PROFESSIONAL DEVELOPMENT COURSES

Key Course Features

Course Location: MIND Kingston Campus Duration: 45 hours Days: One day per week Time: 9:00 a.m. – 4:30 p.m. Award:

MIND Certificate of Achievement

Training for Public Service Excellence

75


Management Institute for National Development

Training for Public Service Excellence

SUPPLIES and INVENTORY MANAGEMENT MIND’s Supplies and Inventory Management courses are designed to develop the skills and competencies of professionals and encourage the utilization of and compliance with internationally recognized best practices to further enable the efficient and effective management of supplies and inventory.

Inventory Management for Administrators Supplies Management


Management Institute for National Development

Training for Public Service Excellence

Supplies & Inventory Management Inventory Management for Administrators Purpose The MIND Inventory Management for Administrators course is designed to sensi- tize participants by providing them with a general understanding of aspects of inventory and stock control from the initial set up of inventory/stock items, the multiple methods of valuation, the different types of inventory systems and storage conditions and the integration of the purchasing order process and the sales order process.

Course Location: MIND Kingston Campus Duration: 18 hours Days: Tuesdays Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement Course Location: MIND Mandeville Campus Duration: 18 hours Days: Tuesdays Time: 9:00 a.m. – 4:30 p.m. Award: MIND Certificate of Achievement

Supplies Management

SUPPLIES AND INVENTORY MANAGEMENT

Benefit

78

Organization: A cadre of professionals who possess knowledge of inventory management and will be able to use this to maximize company profits. Individual: Participants will be more confident in requesting and maintaining their supplies/stock levels and will ensure that their organizations’ resources are being utilised efficiently.

Key Course Features • • • • • •

Importance of Inventory Records and its relation to Customer Service Methods of Inventory Taking Manual versus Computerized Inventory Records Storage Conditions and Inventory Replenishment Systems Safety Procedures for Inventory Taking Ethical Issues in Inventory Management

Target Groups • Supplies and Accounting Clerks • Administrative Professionals Management Institute for National Development

Purpose The MIND Supplies Management programme is designed to develop the skills and compet- encies of professionals working in the areas of - storekeeping, warehousing, procurement and inventory control - and encourage the utilization of and compliance with interna- tionally recognized best practices to further enable efficient and effective management of the supply chain.

Benefit Organization: Experience greater efficien- cies and management effectiveness in the critical areas of storekeeping, procurement and inventory control and confidence and credibility as an organization whose administration of supplies is transparent and accountable. Individual: Professional empowerment with the value added knowledge, skills and expertise in supplies management, with the additional advantage of strategic positioning for consideration of appointment and/or promotion.


Supplies and Inventory management Module 1

Course Location: MIND Kingston Campus Duration: 90 Hours Days: Mondays and Wednesdays Times: 12:30 p.m. – 5:30 p.m. Award:

MIND Certificate of Achievement

Course Location: MIND Mandeville Campus Duration: 90 Hours Days: Mondays and Wednesdays Times: 12:30 p.m. – 5:30 p.m.

Key Course Features • • • • • • • • • • •

Storekeeping and Warehousing Principles of Operation Effective Supply Services to both Internal and External Customers Effective Forecasting and Maintenance of Appropriate Stock Levels Contract Negotiation and Administration The Supplies Management Environment Manual and Computerized Inventory Control Systems Effective Purchasing Principles and Practices Procurement Policy Guidelines and Procedures Problem Solving and Supplies Management Leadership, Motivation and Team building in Effective Supplies Management Quality Assurance and Supplies Management

Purpose • • • • • • • •

Storekeepers Warehouse Officers Procurement Officers Stock clerks Stock/ inventory controllers Office managers All other persons whose jobs include aspects of supplies management All persons desirous of receiving formal training in supplies management

Award:

MIND Certificate of Achievement

Supplies Management Module 2

Course Location: MIND Kingston Campus Duration: 90 Hours Days: Mondays and Wednesdays Times: 12:30 p.m. – 5:30 p.m. Award:

SUPPLIES AND INVENTORY MANAGEMENT

Supplies Management

MIND Certificate of Achievement

Supplies Management Module 3

Course Location: MIND Kingston Campus Duration: 78 Hours Days: Mondays and Wednesdays Times: 12:30 p.m. – 5:30 p.m. Award:

MIND Certificate of Achievement

Supplies Management Module 4

Course Location: MIND Kingston Campus Duration: 72 Hours Days: Mondays and Wednesdays Times: 12:30 p.m. – 5:30 p.m. Award:

MIND Certificate of Achievement Training for Public Service Excellence

79


Management Institute for National Development

LeadershipEssentialsProgram Discover the Leader in You

Training for Public Service Excellence

Assessment: Assessment tools to help participants look within and examine their identity, leadership skills and challenges, and set developmental goals.

The resource materials and peer input helps participants uncover practical steps they can take to reach personal development goals. “I didn’t think this course would be a great thing. It has been incredible. I now know what my mission is and how to achieve it.” ~ LE Participant, India

C

S

Developing Leaders Globally

Leadership Essentials has been delivered in Ghana, El Salvador, Ethiopia, India, Kenya, the West Indies and the US.

USA

Kenya

India

To register please contact Client Relations & Marketing Unit at 927-1761 and/or marketing@mind.edu.jm www.leadbeyond.org

www.ccl.org

Outcomes  Learn essential elements of leadership and key drivers of leadership development.  Acquire insight into leadership skills and challenges.  Develop leadership capacity using the Center’s ACS framework for development.  Using the Center’s SBI model, learn techniques for giving and receiving feedback.  Aided by peer support, gain fresh perspectives and practical advice on how to tackle personal leadership challenges.  Set goals for the future. About CCL The Center for Creative Leadership® (CCL®) is a top-ranked, global provider of executive education that develops better leaders through an exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps cultivate creative leadership through an array of programs, products and other services. Ranked among the world’s top providers of executive education by Business Week and the Financial Times, the Center for Creative Leadership develops some 23,000 leaders in more than 120 countries on six continents each year. Leadership Beyond Boundaries The Center for Creative Leadership launched Leadership Beyond Boundaries (LBB), a global initiative to democratize leadership development and unlock human potential. Through this effort, we are working to make high-quality leadership development affordable and accessible to all people around the globe.

Ethiopia

Registration

An initiative of the Centre for Creative Leadership

“Within the first hour of the program, it felt like we had bonded and known each other for a long time. We were friends, sharing the same passion and with a common goal to learn and grow together; and so the classroom became a place where we put aside our credentials, age and positions to focus on our development as leaders.” ~ LE Participant, Ethiopia 2008

A

Challenge: Experiential team-based activities provide a safe place for participants to enact and enhance leadership skills. Support: Leadership Essentials emphasizes peer learning. The supportive environment enables participants to share their challenges and aspirations, receive feedback on their strengths and development challenges, and chart a course to greater effectiveness.

Boundaries

Who Should Attend Leadership Essentials is a two-day program from the Center for Creative Leadership that is designed to help leaders at all levels understand and unlock their leadership potential. It offers key leadership models and helps leaders take stock of where they are and map a path to greater effectiveness.

Key Elements  The essential elements of leadership  Key drivers of leadership development  The importance of learning to learn  Giving and receiving feedback  The role of emotional intelligence  Assessing strengths and developmental needs The program includes three main components:

Leadership

BEYOND

These methods apply decades of knowledge from CCL’s research and training practice to create: a greater understanding of leadership and development; provide enhanced self-awareness, clarity of challenges and goals, and interpersonal and coaching skills; and build self-confidence and a learning orientation. The LBB effort spans some 20 countries and includes a range of leadership development offerings for nonprofits, government, social enterprise, and youth. For more information please see www.leadbeyond.org

www.mind.edu.jm


Management Institute for National Development

Training for Public Service Excellence

Leadership Development & Upcoming Workshops LEADERSHIP DEVELOPMENT

Do the Right Things: Rules for Leading Ethically Leveraging Feedback Tools for Enhanced Leadership Impact Leading with Emotional Intelligence (EI) Leadership Essentials Problem Solving and Decision Making Leading Successful Teams Leading Change

UPCOMING WORKSHOPS

Risk, Crisis and Disaster Mitigation and Management Strategic Risk Management Public Sector Orientation Programme Management Analysis / Organizational Process Management


Management Institute for National Development

Training for Public Service Excellence

Do the Right Things: Rules for Leading Ethically

Leading with Emotional Intelligence (EI)

Ethics is a critical tenet of good governance and underscores effective leadership that supports trust, transparency and accountability. The current wave of government and organizational scrutiny has led to a widening gap between them and the public they serve resulting in a lack of public engagement which derails efforts towards national development.

People high on emotional intelligence are expected to progress more quickly within organizations and achieve success. This course is designed to help individuals develop and enrich their knowledge and application of EI principles and techniques to deepen their understanding of the importance of self awareness and management. These competencies are requisite for personal and professional development and will facilitate the forging and management of social interactions that transcend cultural and physical boundaries.

In this seminar we explore ways in which that gap might be narrowed by paying closer attention to ethics and its connection to leaders and leadership development, recognising that leaders and organizations are well served by examining the ethical dimensions of their work, which enhances stakeholder buy-in and productivity.

Target Groups •

Public sector leaders managers, and senior personnel, who will implement comprehensive ethics management systems in their organizations

Target Groups • Individuals who are desirous of learning how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations Award: MIND Certificate of Achievement

Leadership Development

Award: MIND Certificate of Achievement

82

Leadership Essential

Leveraging Feedback Tools for Enhanced Leadership Impact Feedback tools can be a valuable source of self-awareness for managers and executives, pinpointing areas that can be enhanced through learning for more sustained and effective leadership. This seminar will focus on the most effective ways to use feedback tools and determine how they can fit into an organization’s leadership development approach.

Target Groups •

Public sector leaders managers, and aspiring senior managers who want to achieve greater workplace performance and grow their team

Award: MIND Certificate of Achievement

Management Institute for National Development

Leadership Essentials is a two-day programme that is designed to help leaders at all levels understand and unlock their leadership potential. It offers key leadership models and helps leaders take stock of where they are and map a path to greater effectiveness. The Leadership Essentials programme involves sharing of information on leadership interwoven with reflective exercises and experiential activities. The programme emphasizes peer learning. Participants will learn: • The key drivers of leadership develop ment • The importance of learning to learn • Giving and receiving feedback • The role of emotional intelligence

Target Groups Leaders at all levels within the Public Sector Award: MIND Certificate of Achievement


Leadership Development

Solving problems requires the ability to identify and define the problem and develop the requisite analytical capabilities to respond appropriately. This course will help individuals learn new ways to approach problem solving to and enhance their efforts to find sustainable s699olutions. KEY COURSE FEATURES • Critical Assessment of Problems • Development of analytical and problem solving capabilities • Creativity and resourcefulness • Formulation of flexible potential solutions for implementation

Target Groups •

Individuals with a need for organized, systematic thinking to resolve issues

Award: MIND Certificate of Achievement

Leading Change This course is designed to assist those charged with leading change in groups and organizations to appreciate the reasons for change and effectively plan for the involvement of the team in the changes required. In light of the fact that an individual’s attitude to the change will affect his/her response, the course will explore techniques that can be used to reduce resistance to change and for the creation of a positive environment while tapping the power of clear and effective communication.

Target Groups •

Public sector leaders, managers, and those about to take on a more senior role in their organization and who are responsible for leading change initiatives within the organization

Award: MIND Certificate of Achievement

UPCOMING WORKSHOPS

Leadership Development

Problem Solving and Decision Making

Management Analysis/Organizational Process Management

Leading Successful Teams For those in or moving into a team leadership role, the challenge can be daunting. It is not just about possessing the technical knowledge; it is now about building relationships and influencing others. The challenge for many leaders is how to achieve results through other people. This course examines everything a leader will need to know to build towards team success.

Target Groups •

Public sector leaders, managers, and those about to take on a more senior role in their organization, who want to achieve greater workplace performance and grow their team

Award: MIND Certificate of Achievement

Management Analysis is a formal, guided process for integrating the people, information and technology of an organization. It is used to match the organisation’s form as closely as possible to the purpose(s) the organization seeks to achieve. Through the design process, organizations act to improve the probability that the collective efforts of members will be successful. Typically, design is approached as an internal change where managers and members work together to define the needs of the organization then create systems to meet those needs most effectively. This course provides a roadmap for management analysts and other stakeholders within organizations for effective organizational process management.

Target Groups • Management Analysts, senior manag ers and technical specialists in the public sector who have a responsibility for organizational change and moderni zation Award: MIND Certificate of Achievement

Training for Public Service Excellence

83


Management Institute for National Development

Training for Public Service Excellence

Risk, Crisis and Disaster Mitigation and Management

4

4 1 3 2

Monitor & Review

3

Identify

RISK

Treat

1

Assess

Leadership Development

2

84

The dynamism of the global environment has influenced an increase in the severity and diversity of risks and crisis. This course will equip participants with the knowledge, skills and techniques to identify, quantify, mitigate and manage risks. It will introduce participants to a wide range of theoretical perspectives on and practical issues in risk management through the exploration of natural, technological health and terrorist-related and other risks including hurricanes, earthquakes, air crashes, and terrorism to public health incidents such as pandemics. The course gives participants the knowledge, skills and confidence to analyse the world of risk dispassionately and constructively. This course will simulate a real-life disaster and give participants the opportunity to manage the crisis as it unfolds and experience first hand, the challenges of emergency response, while gaining an appreciation of the need for proactive planning, implementation and maintenance.

Target Groups • • •

All Crisis Management team members and all personnel involved in Emergency Response Individuals responsible for Risk Management, Physical Security, Facilities, Human Resource and Administration Corporate officials of large offices or operating facilities

Award: MIND Certificate of Achievement

Management Institute for National Development

Strategic Risk Management The challenges in managing risks are multifaceted given the rise in their volume and complexities coupled with the fact that many of the techniques used by boards and senior executives are inconsistent with current realities, lack alignment and often ad hoc. This creates an “expectations gap” between what stakeholders and regulators expect of boards and senior executives and what they actually do. One strategy that organizations employ is Enterprise Risk Management (ERM). This emerging business practice emphasizes a topdown, holistic approach that increases the likelihood that an organization will institutionalize effective risk management systems, thus protecting and enhancing stakeholder value.

Target Groups •

Professionals responsible for Risk Management, Operations Management, Human Resource and Administration, Corporate Planning, Internal Audit, Monitoring and Evaluation, Asset Management and other related areas

Award: MIND Certificate of Achievement

Public Sector Orientation Programme Through this Orientation Programme, public sector workers will benefit from the value to be placed on developing their skills and assisting their transition from their very first day of employment. In addition, the programme will help to foster a supportive, team-oriented work environment within the various MDAs. Most importantly, the Programme will become an important first step in developing a workforce that is committed to providing seamless service, maximizing resources and setting the standard for excellence which is being pursued under the new wave of modernization.

Target Groups • • • •

All levels of public sector employees, particularly those who are new entrants to the sector Executives and senior managers Managers and supervisors Clerical and ancillary staff


Training for Public Service Excellence

CJPSM is essential reading for public, statutory and private sector professionals, academics, researchers and students and an important inclusion in public and private libraries as critical reference material.

US$ 50.00 US$ 25.00

US$ 5.00

J$ 4,000.00 J$ 2,000.00

J$ 350.00

(Current and back issues)

Organization:


Caribbean Journal for the Public Sector Management

November 1999 ISSN 0799-0847

Political Dimension of State Sector Reform

Kenny D. Anthony

In Pursuit of Public Sector Reform-Process and Products P.I. Gomes

Negotiating Under Pressure: Selling Public Assets in Trinidad & Tobago Deryck R. Brown

Reforming the Cabinet Office: Strenghtening the Core of Government in Jamaica Carlton Davis

Notes and Reports: Accounting in a Global Environment for National Development Shirley Tyndall

May 2001 ISSN 0799-0847

Human Resource Management and Workplace Restructuiring in the Jamaican Public Sector: The Case of the Tax Administration Reform Programme

Sonia Mitchell & Noel M. Cowell

Pensions Reform in Jamaica: Lessons for Small Nation States from the Chilean Experience Ryan Evans

Aid Effectiveness in the Caribbean: Revisiting Some Old Issues Desmond Brunton

Practice Notes: John M. Robinson

Notes and Reports Conference Reports

November 2000 ISSN 0799-0847

Privatization in Jamaica and the case of Telecommunications of Jamaica Limited

Alvin G. Wint

Notes and Reports: The State in the Third Millennium: A Caribbean Perspective Norman Girvan

November 2001 ISSN 0799-0847

Executive Agencies in Jamaica: The Story Thus Far and the Central Management Dr. Carlton Davis

Issues in Public Sector Accountability: Lessons for the Executive Agencies in Jamaica Derrick McKoy

Applying the Agency Cost Model to the “Executive Agency” concept in Jamaica

The Legal Limits of “Businessisation” of the Public Sector

Charles Polidanola

Management and Technology: Nexus in the Information Age Nadine I.V. Manraj

Practice Notes:

Nikolaos Karagiannis

Executive Agency: A Manifesto Against “Administrivia”

Performance Management in Government: What Works, What Doesn’t

Emerson O. St. Bryan

Enterprise Competitiveness in a Small, Developing Low Growth Economy: Jamaican Experiences

Lenworth Taylor

Derrick McKoy

The Proposed Jamaican Access to Information Legislation

November 2002

Prasanta Kumar Dey & Christopher Blackwood

Claire Bernard

The New Trade Initiatives and Caribbean Realities

Fay Durrant

Project Management Practices of Public Sector Organisations in the Caribbean Agriculture Sector

May 2000 Building Partnerships for the Development of the Social Sector

Knowledge Management

ISSN 0799-0847

Art Daniels Winston Hay

Orville Taylor

ISSN 0799-0847

May 2003

ISSN 0799-0847

The Regulation of Industrial Conflict: A Cross-Country Comparison of the Systems of Industrial Disputes Resolution in Trinidad & Tobago, Jamaica and St. Lucia

Anchoring a Programme of Macroeconomic Stabilisation: Lessons from the Experience in Barbados Alvin G. Wint

May 2002

Professor Edwin Jones

Dr. The Hon. Kenneth O. Rattray

Executive Agencies and Good Governance

Notes and Reports: Lincoln Price

ISSN 0799-0847

Developmental Intervention: A Contemporary Perspective Efficiency of the Finance and Administration Branch of the Taxpayer Audit and Assessment Department

Vanus N. James, Ralph M. Henry and Lou Anne A. Barclay

Computer Technology and the Jamaica Constabulary Force Angella Thomas

An Investigation Into the Attitude of a Selected Group Within the Jamaica Constabulary Force Peggy-Anne De Silva, Dormah Harrison and Janet Mitchell

Practice Notes: A Note on the Government as Employer: Challenges and Prospects P.I. Gomes

Notes and Reports: Privatization in Jamaica: Success or Failure? Paul Payton

November 2003

Dean A. Christie

ISSN 0799-0847

Performance Appraisal in the Taxpayer Audit and Assessment Department (T.A.A.D.)

An Assessment of the Citizens’ Charter in Jamaica (1994-99)

Practice Notes: Managing Change Through the Development of Human Resources :Issues and Challenges for Employers and Their Organizations in the Caribbean

The Jamaican Industrial Disputes Tribunal (IDT) in the 1990s and Beyond: Is There a Bias?

Andrew Edwards

Jimmy K. Tindigarukayo and Sandra J. Chadwick

Orville W. Taylor and April A. Lennox

Research and Policy: Essential National Health Research in Jamaica W.I.

Decentralization of Decision Making in the Public Sector: A Comparative Analysis of the Management of the Human Resource Functions

Notes and Reports: Conducting Stakeholder Analysis to Improve Policy Making

Practice Notes: Greening of Government A Case Study of Jamaica

Ashwell E. Thomas

Aldrie Henry- Lee and J. Peter Figueroa

Stanley Lalta

CARIBBEAN JOURNAL FOR PUBLIC SECTOR MANAGEMENT

AVAILABLEContact: FOR SALE AS “Back Issues” marketing@mind.edu.jm

Dunstan J. Newman and Phyllis Nalty- Raymond

Elizabeth Emanuel

Dr. Jim Armstrong

Executive Agencies: Human Resource Management and Intellectual Background to the Search for Appropriate Institutional Forms Public Sector Reform in Trinidad Dr. Philip D. Osei and Tobago Ann-Marie Bissessar

Training for Public Service Excellence

87


Management Institute for National Development

Training for Public Service Excellence

May 2004

May 2005

May 2006

November 2007

Academic

The Executive Agency Model in Jamaica: New Public Management in the Caribbean

Privitisation and Contracting Out as a Governance Strategy in Trinidad & Tobago

The Contribution of the Samuel Jackman Prescod Polytechnic to the National Development of Barbados

The Agencification Experience at MIND

The Role of Ministry Papers in the Public Policy Process in Jamaica

ISSN 0799-0847

Jamaican and Caribbean Development: Shaping the Future Professor Neville C. Duncan

Case Study

Mobile Competition and its Impact: A Case Study of Jamaica Franklin Brown

Practice Notes

CARIBBEAN JOURNAL FOR PUBLIC SECTOR MANAGEMENT

The Public Service Commission in Saint Vincent and the Grenadines: Theory, Reality and Change

88

Cecil A. Blazer Williams

The Role and Function of the Public Service Commission Kenneth R. Lalla

The Role and Function of The Public Service Commission of Barbados in the Light of Current Human Resource Management Challenges and the Changing Nature of the Public Service Ralph Jordan

November 2004 ISSN 0799-0847

Human Resource Systems for Regulatory Institutions: An Imperative for the Caribbean Professor Andrew Downes and Avril Husbands

Public Sector Reform – Too Important to be Left to the Public Sector Alone? Keith Bastin, Brian Fox and Simon James

Strategic Environmental Assessment – A Case Study of Jamaica Elizabeth Emanuel

State of Governance and Governance of the State of Jamaica

ISSN 0799-0847

Michael Wearne

Maria Jones

The National Works Agency Experience – The Journey as an Executive Agency Ivan Anderson

ISSN 0799-0847

Ann Marie Bissessar

Philip Osei and Deneal Walters

Strategic Human Resource Management in the Executive Agencies in Jamaica Jennifer Henry

Transforming Government Agency by Agency: How the Office of the Reg- Reducing the Cost of Distance istrar of Companies Reinvented Itself Learning Judith Ramlogan-Chung

Ron Kovac

Enterprise Competitiveness in a Small, Developing Low Growth Economy: Jamaican Experiences

November 2006

Implementation Experience at the Registrar General’s Department

The 1997 Financial Crisis of Jamaica: What are the Prospects for its Recurrence?

Patricia Holness

Norman Girvan

November 2005 ISSN 0799-0847

Strategic HRM: Aligning the Organization to Drive Results Blossom O’Meally Nelson

Thinking and Acting Strategically – The HR Way Novar P. McDonald

Perfecting Your Communication Strategies Carmen E. Tipling

Leading Human Resource Values: Challenges for Jamaica Professor Edwin Jones

Developing High Impact Human Resource Professionals William E. Clarke

Professor Edwin Jones

Global Negotiation and their Implications For Jamaica’s Public Policy Development Wesley Hughes

ISSN 0799-0847

Archibald A. Campbell and Lou Anne A. Barclay

Computer Literacy Survey In a Government Department Jimmy Tindigarukayo

New Public Management and Sleaze: A Symbiotic Relationship in a Developing Country Ann Marie Bissessar

May 2007 ISSN 0799-0847

Reform Experiences in the Commonwealth Caribbean Ann Marie Bissessar

Benchmarking the Citizens’ Charter in Jamaica: an Empirical Evaluation Jimmy Kazaara Tindigarukayo

Parliamentary Oversight of Executive Procurement: Whither the Contractor-General? Reforming Parliamentary Oversight of Executive Procurement in Belize and Jamaica Derrick V. McKoy

Corporate E-mail: A Look at its Use in Jamaican Companies as a Customer Service Tool Marlene Carr

Management Institute for National Development

ISSN 0799-0847

Andrew Downes

Revisiting the Parish Development Committee: Implications for Improved Local Governance and Development Tameca Natalee Brown

The Toll Road… Did We Get It Right? Kingsley Thomas

May 2008 ISSN 0799-0847

The Continuing Crisis of Local Governance in Trinidad & Tobago, West Indies Ann Marie Bissessar

Should Performance Appraisal Systems be abolished in Jamaica? Jennifer E. Wynter-Palmer

Quality Assurance in Tertiary Education and Training: The Case of the Management Institute for National Development Jacqueline Solomon-Wallder and Ann-Marie Smith

November 2008 ISSN 0799-0847

The Ombudsman Institution in a Small Developing Nation: St. Lucia – Issues, Concerns and Suggestions Najmul Abedin

Institutions and the Management of Environmental Disasters in Small Fragile States Ann Marie Bissessar

Beyond Performance Appraisal – A Comprehensive Approach for Improving Employee Performance Jennifer E. Wynter-Palmer

The Caribbean Court of Justice (CCJ): Who Stands to Gain Duke E. E. Pollard


Training for Public Service Excellence

89

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Training for Public Service Excellence

Contact us:

Kingston Campus - 235A Old Hope Road, Kingston 6

Tel: 927-1761 Fax: 977-4311 Email: marketing@mind.edu.jm

Mandeville Campus - 5 Perth Road, Manchester

Tel: 962-2183 Fax: 962-1008 Email: marketing@mind.edu.jm

www.mind.edu.jm Training for Public Service Excellence

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Management Institute for National Development Training for Public Service Excellence

A dynamic, innovative, competency-based, results oriented range of training and development programmes/courses, designed to build human resource capacity and enable Caribbean Public Sector organisations to increase efficiency, effectiveness and service satisfaction.

PROGRAMME/COURSE CATEGORIES:

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MIND is registered with the University Council of Jamaica (UCJ)

Administrative Management Communication Skills Customer Service Customs Regulation Environmental Management Ethics and Good Governance Finance and Accounts Human Resource Management Industrial Relations Information Technology Management Procurement Management Project Management Public Sector Management Records and Information Management Research and Policy Development Supplies and Inventory Management Supplementary Professional Development Leadership Development

Management Institute for National Development Diploma Courses

Certificate Courses

Associate of Science Degree Programmes


Kingston Campus 235A Old Hope Road, Kingston 6 Tel: (876) 927-1761 | Fax: (876) 977-4311 Email: marketing@mind.edu.jm

Mandeville Campus

5 Perth Road, Manchester Tel: (876) 962-2183 | Fax: (876) 962-1008 Email: marketing@mind.edu.jm visit our website at:

www.mind.edu.jm


MIND Directory of Learning Products 2013-2015