Page 1

QUARTER ONE 2018 The official newsletter of Millennium Hotels and Resorts, Middle East and Africa.

WELCOME

PRINT


PERFORMANCE

BRAND

HOME

PRODUCT

PEOPLE

W E LCO M E

As we welcome another exciting quarter of the year, I wanted look back at the last two quarters of 2017 and the first quarter of 2018 which have seen many highlights due to the ongoing commitment and loyalty of our guests, hotel owners, partners and colleagues. The first quarter of 2018 was as action-packed as we continued to expand across the Middle East region. Saudi Arabia has remained a key focus and we were proud to open the doors of Makkah Millennium Hotel and Towers in September. The launch of Millennium Ramallah Palestine Hotel in August and the successful opening of Copthorne Kuwait City signalled a new market entry for the Group and solidifies our position as one of the fastest growing operators in the region. From a development perspective, we have put firm plans in place to continue to extend our reach across the UAE, with the signing of an agreement to open a five-star property on Al Marjan Island in Ras Al Khaimah, as well as the signing of Millennium Place Hotel and Apartments Mirdiff in Dubai. We were also excited on the recent opening of our first property in Turkey, a 127 key hotel, Millennium Istanbul Golden Horn marked its soft opening in the last week of April as a part of our rapid expansion plan. 2018 is set to be another successful year as we look forward to launching another 12 hotels across the region and several of those properties will be in Saudi Arabia. Other key launches include Millennium Resort in Salalah, Oman, The Biltmore Al Bateen in Abu Dhabi and Grand Millennium Business Bay in Dubai. Finally, we are very excited to introduce our contemporary mid-market brand Studio M to the region, with two openings planned in Dubai this year. However, in the midst of all this development news, we must not forget our current portfolio of properties. As ever, a huge part of our focus remains in maximising value of every one of our managed properties and leveraging the equity in our brands for the benefit of each hotel asset. It is therefore pleasing that the increased brand exposure and publicity resulting from these openings benefits all of our Partners, both old and new. In line with our commitment to growth and excellence, we are working hard to build our team to ensure we have the resources and talent in place to oversee both our current and upcoming portfolio of properties. Over the past few months, we have employed 4,000 colleagues across a range of departments, and have invested in extensive training and development so they have the tools to deliver the highest service standards to guests. In October, we were thrilled to announce a partnership with a charity that is very close to my heart, Al Jalila Foundation, founded by His Highness Sheikh Mohammed Bin Rashid Al Maktoum. We look forward to cementing the partnership further in 2018, with a series of activations to raise money for an extremely worthy cause. As you can see, our Group is continuing to thrive and I’m very proud to share that the hard work and dedication of our teams across the region was recognised at the World Travel Awards where we swept the board with 11 awards in total including the Middle East’s Leading Business Hotel Brand for the second year running. To be acknowledged again by our industry peers is a great honour and a wonderful way to end the year. On behalf of the whole Millennium Hotels and Resorts team, I would like to pass on my thanks to you as our partners and I wish you all success and happiness in 2018. I am confident it will be a strong one for Millennium Hotels and Resorts, and a thrilling chapter in the Group’s evolution. We look forward to welcoming you to our hotels in 2018, and working with you to achieve another prosperous year.

ALI HAMAD LAKHRAIM AL ZAABI Founder, President & CEO Millennium & Copthorne, Middle East and Africa


PERFORMANCE

FAST FACT

MIDDLE EAST MARKET

REGIONAL SALES ACTIVITIES

BRAND

PRODUCT

HOME

PEOPLE

FAST FACT OVER 135 HOTELS AND 39,000 OPERATIONAL ROOMS WORLDWIDE OPERATING IN 27 COUNTRIES AND 5 CONTINENTS 33 HOTELS & 10,700 ROOMS IN OPERATION IN THE MIDDLE EAST PIPELINE OF OVER 40 HOTELS AND 15,000 ROOMS IN THE MIDDLE EAST OVER USD 5.5 BILLION ASSET VALUE DID YOU KNOW: Millennium Hotels & Resort is one of the largest hotel owners and operators worldwide with 85% (non-MEA) of its properties owned, leased or invested.

EUROPE

24 ASIA

UNITED STATES

24

14

MIDDLE EAST

33

NEW ZEALAND

20


PERFORMANCE

FAST FACT

MIDDLE EAST MARKET

BRAND

HOME

PRODUCT

MIDDLE EAST MARKET OCCUPANCY, ADR AND REVPAR 3 MONTHS FORECAST | MARCH 2018 - May 2018 FULL-YEAR FORECAST | 2018

REGIONAL SALES ACTIVITIES

Source : Colliers International, 2018

PEOPLE


PERFORMANCE

FAST FACT

BRAND

HOME

PRODUCT

PEOPLE

CORPORATE GCC ROADSHOW QUARTER 1, 2018

MIDDLE EAST MARKET

REGIONAL SALES ACTIVITIES

RIYADH CITY, KSA

Corporate GCC Roadshow Quarter 1, 2018

Corporate sales calls for the top corporate accounts (SABB, Emirates NBD, Saudi Capital Market Authority, Mobility, Saudi Food & Drugs)

Leisure GCC Roadshow Quarter 1, 2018

A two day workshop followed by a dinner event for the top 80 Travel Agents in the Riyadh Market

JEDDAH CITY, KSA Corporate sales calls for the top corporate accounts (Abdul Latif Jameel Company, Sela Sport and Saudi Diyar Consultant) A one day workshop followed by a dinner event for the top 40 Travel Agents in the Jeddah Market

DAMMAM & KHOBAR CITY, KSA Corporate sales call for the top corporate account (Saudi Aramco and Pan Gulf) A one day workshop followed by a dinner event for the top 58 Travel Agents in the Dammam & Khobar Market


PERFORMANCE

FAST FACT

BRAND

HOME

PRODUCT

PEOPLE

LEISURE GCC ROADSHOW QUARTER 1, 2018

MIDDLE EAST MARKET

REGIONAL SALES ACTIVITIES

Corporate GCC Roadshow Quarter 1, 2018 Leisure GCC Roadshow Quarter 1, 2018

RIYADH CITY, KSA Leisure sales calls for top partners (Al Fursan, Al Attar, Al Sarh, Traveller Club, Global Travel Club and Ejaz Trave) A two day workshop followed by a dinner event for the top 80 Travel Agents in the Riyadh Market

JEDDAH CITY, KSA Leisure sales calls for top partners (Al Attar Travel Jeddah & Global Travel Club Jeddah) A one day workshop followed by a dinner event for the top 40 Travel Agents in the Jeddah Market

KUWAIT CITY, KUWAIT Leisure sales calls for top partners (RezLive Kuwait, Al Deera Travel with all their 8 sub branches in Fahaheel, Holidays Arabia, Ejazat Travel Kuwait and Mawasim Wings) A one day workshop followed by a dinner event for the top 82 Travel Agents in the Kuwait Market


PERFORMANCE

AWARDS

BRAND

PRODUCT

HOME

PEOPLE

AWARDS Dubai, April 2018: Millennium Hotels and Resorts, Middle East and Africa has been recognised for its continuous efforts and success by receiving multiple accolades at the Middle East Gala Ceremony of the World Travel Awards (WTA) 2018. The global hotel operator claimed 12 awards, including the ‘Middle East’s Leading Business Hotel Brand’ for the third year running - reinforcing its role as a leading hospitality group in the region with a consistency in delivering excellence. Hailed as the ‘Oscars of the Travel Industry’, the prestigious World Travel Awards are voted for by travel and tourism professionals worldwide, recognising the highest standards of quality across the region. The evening also marked the opening leg of the World Travel Awards Grand Tour 2018, the 25th Anniversary of honouring excellence in the international hospitality industry.

AWARDS Middle East’s Leading Business Hotel Brand Sharjah’s Leading Hotel Abu Dhabi’s Leading Luxury City Hotel Jordan’s Leading Business Hotel United Arab Emirates’s Leading Luxury City Hotel Oman’s Leading Business Hotel Dubai’s Leading Business City Hotel Middle East’s Leading Airport Hotel Oman’s Leading Hotel Residence Kuwait’s Leading Conference Hotel United Arab Emirates Leading City Hotel 2018 Makkah’s Leading Hotel 2018

HOTELS Millennium Hotels & Resorts Copthorne Hotel Sharjah Grand Millennium Al Wahda Grand Millennium Hotel Amman Grand Millennium Dubai Grand Millennium Muscat M Hotel Downtown Dubai Millennium Airport Hotel Dubai Millennium Executive Apartments Muscat Millennium Hotel & Convention Centre Kuwait Millennium Plaza Hotel Dubai Makkah Millennium Hotel

“We couldn’t be more thrilled with the accolades from the World Travel Awards this year. To be rewarded with such distinctions of excellence is a true honour, and truly is a thanks to the tenacity and talent of the Millennium Hotels and Resorts team as a whole. We strive to deliver a superior standard of service at each of our hotels, anticipating the needs of every guest. Being recognised again by our esteemed peers is a wonderful boost to the team.” - KEVORK DELDELIAN Chief Operating Officer, Millennium Hotels and Resorts, Middle East and Africa


PERFORMANCE

QUARTER 2 ALL OPENINGS

Millennium Istanbul Golden Horn Grand Millennium Business Bay Millennium Madinah Airport Copthorne Makkah Al Naseem

BRAND

HOME

PRODUCT

PEOPLE

MILLENNIUM ISTANBUL GOLDEN HORN (NOW OPEN) The Millennium Istanbul Golden Horn Hotel is located in the historical City Centre of Istanbul, and has a front row seat to the heart of priceless and unique Golden Horn, which is the pearl of famous Bosphorus. The hotel is located where leisure and business travelers‘ prefer most. We have a welcoming, multi-lingual cast and crew, 127 unique and chic designed rooms and a 24/7 fitness center, visiting Holy Churches and Mosques is within walking distance and the hotel has easy access to any place in Istanbul. Be our guest at Millennium Istanbul Golden Horn, where you feel like you are at home.

Millennium Makkah Al Naseem

2018 OTHER OPENINGS

• 127 unique and chic designed rooms • All day dining restaurants • Ball room and meeting room spaces • Spa and health club • 24 hour concierge service • 24 hour room service • Swimming pool

• Complimentary high speed internet access • Complimentary valet parking • High standard usage of technology and aesthetic • 5 minutes’ drive from the iconic Pierre Loti Hill. • 200 m away from the nearest metrobus station • 15 km’s away from Atatürk International Airport.


PERFORMANCE

QUARTER 2 ALL OPENINGS

Millennium Istanbul Golden Horn Grand Millennium Business Bay

BRAND

HOME

PRODUCT

PEOPLE

GRAND MILLENNIUM BUSINESS BAY Located in the vibrant heart of the city, Grand Millennium Business Bay is the new luxury destination along the Dubai Canal waterfront. Just a 20 minute drive away from the airport and close to the city iconic attractions, the hotel comprises of 251 tastefully furnished rooms and suites, state of the art meeting facilities, a fully equipped heath club, swimming pool, spa and 8 restaurants and bars to cater to any taste.

Millennium Madinah Airport Copthorne Makkah Al Naseem Millennium Makkah Al Naseem

2018 OTHER OPENINGS

• 251 Rooms and suites • Breathtaking view of the Dubai Canal • 3 banquet halls and 9 meeting rooms • 24 hour business center • Spa and health club facilities • Swimming pool

• Executive lounge • Car Parking Facilities • Complimentary high speed internet access • 7 food and beverage outlets • 20 minutes’ drive to Dubai International Airport


PERFORMANCE

QUARTER 2 ALL OPENINGS

Millennium Istanbul Golden Horn Grand Millennium Business Bay Millennium Madinah Airport

BRAND

HOME

PRODUCT

PEOPLE

MILLENNIUM MADINAH AIRPORT Conveniently located inside Prince Mohammad bin Abdulaziz International Airport, this 5-star hotel caters to a host of travelers and transit passengers, offering them luxurious accommodation during their short stays in Madinah, providing a sanctuary for transit passengers and airline crew members seeking rest in a central location allowing quick visits to the city and it‘s just 17 minutes away from the Prophet‘s Mosque. An all day dining terrace restaurant is also available at the hotel serving buffets breakfast and ala carte for lunch and dinner.

Copthorne Makkah Al Naseem Millennium Makkah Al Naseem

2018 OTHER OPENINGS

• VIP Lounge for first class and business class passengers offering a special gourmet menu of foods and refreshments • A special Crew Lounge area for airline crew members and premium guests offering a menu featuring a variety of dishes and refreshments • All day dining terrace restaurant serving buffets breakfast and ala carte for lunch and dinner.


PERFORMANCE

QUARTER 2 ALL OPENINGS

Millennium Istanbul Golden Horn Grand Millennium Business Bay

BRAND

HOME

PRODUCT

PEOPLE

COPTHORNE MAKKAH AL NASEEM Contemporary in style with 502 spacious rooms and suites with private balconies, offering views of Aisha Al Rajhi Mosque and surrounding areas, the Copthorne Makkah Al Naseem Hotel offers excellent leisure amenities as well as a comprehensive range of facilities for business travellers.

Millennium Madinah Airport Copthorne Makkah Al Naseem Millennium Makkah Al Naseem

2018 OTHER OPENINGS

• 502 spacious rooms and suites • Latest facilities including large screen TVs • Complimentary high-speed internet access • Tea / coffee making facilities • All-day dining restaurant • 24 hours Room Service

• Car Parking Facilities • Concierge Service • Male & Female Gyms • Laundry Service • Airport Shuttle • Meetings & Conference Facilities


PERFORMANCE

QUARTER 2 ALL OPENINGS

Millennium Istanbul Golden Horn Grand Millennium Business Bay Millennium Madinah Airport

BRAND

HOME

PRODUCT

PEOPLE

MILLENNIUM MAKKAH AL NASEEM Millennium Makkah Al Naseem is an upcoming property set in Alrajhi Complex in Al Naseem district in Makkah Al Mukarramah, just 20 meter away from Alrajhi Mosque. Situated in Makkah city center close to the holy sites of Arafat, Mina and Mozdalifa, it provides a convenient location for those on pilgrimages and on business trips, find a refreshing range of on-site recreational activities, entertainment, restaurants and business facilities.

Copthorne Makkah Al Naseem Millennium Makkah Al Naseem

2018 OTHER OPENINGS

• 605 rooms & suites beautifully designed with modern interiors & amenities • 217 spacious and stylish suites, decorated in an attractive Art Deco style feature a living room, • Well-appointed en-suite bathroom • All day dining restaurant and a lobby Lounge • Complimentary high speed internet access • Complimentary valet parking • Expansive meeting room facilities • Situated less than a mile from the Mina and Muzdalifah train stations • 105 kilometers from King Abdul Aziz International Airport


PERFORMANCE

QUARTER 2 ALL OPENINGS

Millennium Istanbul Golden Horn Grand Millennium Business Bay Millennium Madinah Airport

BRAND

HOME

PRODUCT

2018 OTHER OPENINGS MILLENNIUM RESORT SALALAH 286 Keys | Salalah, Oman STUDIO M AL QIYADAH HOTEL & APARTMENTS 323 Keys | Dubai, UAE MILLENNIUM MONT ROSE 198 Keys | Dubai, UAE

Copthorne Makkah Al Naseem

STUDIO M AL BARSHA 155 Keys | Dubai, UAE

Millennium Makkah Al Naseem

MILLENNIUM ATRIA BUSINESS BAY 347 Keys | Dubai, UAE

2018 OTHER OPENINGS

MILLENNIUM TABOUK 218 Keys | Tabouk, KSA

PEOPLE


PERFORMANCE

CORPORATE RESPONSIBILITY

Al Jalila Foundation

IN THE SPOTLIGHT

Select a STAR Programme

NEW ADDITION TO THE TEAM

General Managers

BRAND

HOME

PRODUCT

MILLENNIUM HOTELS & RESORTS JOINS FORCES WITH AL JALILA FOUNDATION

PEOPLE

TA D DA M O N

Following a partnership announcement with Al Jalila Foundation in October 2017, Millennium Hotels and Resorts has announced the launch of Taddamon, allowing guests staying at participating hotels across the UAE the option to donate AED5 to the non-profit organisation. Taken from the Arabic word meaning ‘solidarity’ or ‘unity’, the UAE-based fundraising initiative aims to help raise much-needed funds for mental health research. To launch the Taddamon initiative, notable members of both organisations came together on Thursday 15th March at Millennium Plaza Dubai. Al Jalila Foundation’s Director of Partnerships and Sustainability Mr. Sulaiman Baharoun joined Millennium Hotels and Resorts, Middle East and Africa’s COO Mr. Kevork Deldelian, Regional Director of Sales and Marketing Mr. Alexander Suski, Regional Director of Pre Opening and Operations Support Mr. Karim El Horr and other management representatives from participating Millennium Hotels and Resorts across the UAE at a ribbon-cutting ceremony.


PERFORMANCE

BRAND

HOME

CORPORATE RESPONSIBILITY

Al Jalila Foundation

IN THE SPOTLIGHT

Select a STAR Programme

NEW ADDITION TO THE TEAM

General Managers

SELECT A STAR Select a Star is a Millennium & Copthorne Hotels & Resorts MEA Value and Competency based Interviewing Programme. The main objective of this programme is to provide skills to managers to identify the right candidate for the job by gathering evidence from responses to our interview questions on our Values and Competencies. The 2 day Select a STAR programme is an interactive and skill based programme that equips our Interviewers with the necessary tools to suceed in making a correct hiring decision. For more details, please contact Human Resources or Learning & Development Department

PRODUCT

PEOPLE


PERFORMANCE

BRAND

HOME

PRODUCT

PEOPLE

CORPORATE RESPONSIBILITY

Al Jalila Foundation

WELCOMING OUR NEW GENERAL MANAGERS

IN THE SPOTLIGHT AYMAN SALLAM General Manager Copthorne Hotel Riyadh +966 11465 64 66 ayman.m.sallam@millenniumhotels.com

Select a STAR Programme

NEW ADDITION TO THE TEAM

General Managers CORNELIA ERHARDT General Manager M Hotel Downtown by Millennium +971 526407604 cornelia.erhardt@millenniumhotels.com

VINCENT MERCURIO General Manager Bab Al Qasr +971 2205 3000 vincent.mercurio@babalqasr.com

AHMED SERAFI General Manager Millennium Hotel & Convention Centre, Kuwait +965 6222 0053 ahmed.serafi@millenniumhotels.com

RUSHDI ASHKAR General Manager Copthorne Kuwait City, Kuwait +965 6000 3788 rushdi.ashkar@millenniumhotels.com

ORHAN YESERENYUVA General Manager (Pre-Opening) Millennium Istanbul Golden Horn +902 1245 3111 orhan.yeserenyuva@millenniumhotels.com

MOHAMED ABDELFATTAH General Manager M Hotel Makkah by Millennium, KSA +966 5929 24011 mohamed.abdelfattah@millenniumhotels.com

ZIAD EL HAWI General Manager (Pre-Opening) Grand Millennium Business Bay +971 56682 9268 ziad.elhawi@millenniumhotels.com

BASSEM YAKOUT General Manager Millennium Hail, KSA +966 540077321 bassem.yakout@millenniumhotels.com


PERFORMANCE

BRAND

HOME

OPENING IN 2018

PRODUCT

PEOPLE

Manara (quarter 1)  
Manara (quarter 1)  
Advertisement