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• Should I list every content page? When you’ll be using an A-Z index, you usually won’t need to include every content page. You’ll probably want to include all of your main topical pages or landing pages, though this will depend on your site structure and type of content. For example on an intranet you may have an index item for ‘Maternity leave’ but probably not for the individual pages on maternity leave. Your user research is a great input into the A-Z as you should have a rich resource of the terminology people use.
Figure 15 – 4. The BBC A-Z is a great way to jump to something you know the name of