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London Heathrow Airport Guide: Terminal 5 Check in and clear security at least 35 minutes before your flight    

You must pass through check-in no later than 45 minutes before your flight. You must have entered Security at least 35 minutes before your flight departs. You must be at your boarding gate at least 20 minutes before your flight departs. If you do not meet these times, you will not be allowed on to your flight.

Print your boarding pass If you have used online check-in or mobile check-in and you need to print your boarding pass, you can go to a check-in kiosk or a check-in desk at the airport to collect it. Check-in facilities at Terminal 5 Terminal 5 is split into zones with Zone A at the North end of the terminal and Zone J at the South end. To help the flow of people through the terminal, you should go to the zone relevant to your destination or class of travel. Zone information  

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Zone A - is for children travelling alone and customers who have oversized baggage to check in. Zones B and C and G - Bag Drop desks for domestic, shorthaul and longhaul flights. Customers with hand baggage who are travelling longhaul, or to Kiev or Tripoli can get their passports checked in this zone. Zones D, F and G - Bag Drop for domestic, shorthaul and longhaul flights. Zone G - Fast Bag Drop desks for domestic, shorthaul and longhaul flights and customers travelling to Moscow or St. Petersburg must go to this zone to have their passport checked and to drop off checked baggage. Zone H - is the dedicated Business Class area of the terminal. Club World and Club Europe customers can also use any of the relevant zones shown above. Our Silver Executive Club members can also use this zone to check in. Zone J - is the dedicated area of the terminal for First customers. First customers can also use any of the eligible zones above.

Bag Drop desk opening times Bag Drop desks for checked baggage open at the following times: Premier, Gold and Silver Executive Club members

From 05:00 on the day of departure.

First, Club World and Club Europe passengers

From 05:00 on the day of departure.

Euro Traveller and Domestic passengers

From 3 hours before the flight departure time.

World Traveller and World Traveller Plus passengers

From 3 hours before the flight departure time.


Passport & visa checks for intercontinental flights - hand baggage only Intercontinental flights include Moscow, St Petersburg, Kiev and Tripoli. If you have hand baggage only and you have checked in online, using a mobile or at a check-in kiosk, you will need to go to a passport and visa check desk before going through airport security. This ensures we have checked that you are ready to fly and are carrying the correct passport and travel documents before going through airport security. Zones   

For any intercontinental flight go to zones B, C, or G. For Moscow or St Petersburg go to desks in zone G. For Kiev or Tripoli go to desks in zones B, C or G.

If you have baggage to check in, your passport and visa will be checked at a Bag Drop or Customer Service Desk. Terminal Map


London Heathrow Airport Guide - Terminal 5  

A Guide to traveling through Terminal 5 at London Heathrow Airport.

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