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DUNDEE GOVJAM

NAME:

JAMMER’S

HANDBOOK

DUNDEE GOVJAM 2017


#GGovJam #DN DGovJam

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DUNDEE GOVJAM WELCOME PACK

#GGovJam #DN DGovJam

16 - 18 May 2017 Gardyne Campus Dundee & Angus College Dundee DD5 1NY

@GSJDundee #GGovJam #DNDGovJam dundeegovjam.com Sponsored by

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DUNDEE

GOVJAM


INTRODUCTION

#GGovJam #DN DGovJam

WELCOME TO THE DUNDEE GOVJAM! This guide includes all the information you need to know over the next 48 hours. If you have any questions, please let us know. GovJams are especially relevant to public and voluntary sector professionals, and will give you the opportunity to collaborate exchanging skills, insights and ideas with colleagues, while working on concrete projects addressing key issues inspired by a common theme. The event should be meaningful and fun. You will experience diverse ideas and new working methods, building real connections to people in the same team or on the other side of the world, and see how a structured innovation process can produce concrete and human-centered results in just 48 hours. Jamming offers a high-energy, diverse environment which focuses ďŹ rmly on doing, not just talking. By moving through a common innovation process, participants move away from well-trodden paths, building on each other's ideas to take practical, constructive steps towards novel solutions. GovJam is a non-proďŹ t volunteer-run event. None of the mentors or organisers are being paid to deliver the event. If you need urgent help phone Mike Press: 079 41 6 37474

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GOVJAM TIPS

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#GGovJam #DN DGovJam

1.

If in doubt, just ask one of the organisers. They are happy to help.

2.

Please try your best to be on time for things (check the outline programme in this pack and the detailed programme on the wall).

3.

We are part of a global event so do share what you are doing. Remember to tag everything on Twitter and Instagram with #GGovJam and #DNDGovJam.

4.

No references to the secret theme on social media before 8am Wednesday morning. So no revealing photos and no tweets or blog posts discussing it.

5. 6.

Follow the Dundee GovJam on Twitter: @GSJDundee

7.

Massively important - sign up as an individual and as a team at govjam.org and ensure you upload what you’re working on.

8.

Enjoy yourself!

Please write your name on your badge and wear it throughout the jam. It not only helps people know who you are but gives you a massive 50% discount at four cafes in the city centre.


JAMMING ADVICE

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GovJam is about learning to innovate and work in new ways. So we suggest doing the following:

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1.

Seek out new people. You may have come with colleagues, but use this as an opportunity to work with new people and learn from them.

2.

Be part of the global conversation. Check out the twitter screen and join in. Being part of a worldwide online community is a unique part of the GovJam experience. Connect with people across the globe.

3.

Don’t worry about not having the right skills - anyone can do this! Play to your strengths while you learn new skills.

4.

You have two ears and one mouth. Use them proportionately.

5. 6. 7.

Remember - it ’s about DOING not just talking! Fail fast and fail often - and always learn from it. Trust the process - you will sometimes feel lost.


JAM INFORMATION: WE PROVIDE

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Tea. Coffee. Water. Refreshments. Breakfasts. Evening meals.

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A 50% discount at four Dundee cafes in Westport for Wednesday lunch. Stationery and prototyping materials. Mentoring. Online support: We’ve put together some online resources for you to make use of including design tools and videos. Take a look at https://dundeegovjam.com/useful-resources/ Please note: Neither the organisers nor Dundee & Angus College can accept any liability for loss or theft. We will do our level best to keep an eye on the working space, and we offer a secure space for bags and other items.

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#GGovJam #DN DGovJam

JAM MENU 16 MAY 2017 7.30PM

EVENING MEAL Black dal (Dal Makhani) served with rice and yoghurt. By Petr Chutný (freelance interaction designer and chef ).

17 MAY 2017 8.00AM

WELCOME BREAKFAST MEETING

17 MAY 2017 6.00PM

EVENING MEAL Whole wheat pasta served with Marcela Hazaan’s tomato sauce or Cashew garlic saucewith mushrooms. By Petr Chutný.

18 MAY 2017 8.00AM

WELCOME BREAKFAST MEETING

18 MAY 2017 1.00PM

LUNCH MENU Sandwiches Egg Mayo with red pepper rocket wrap. Vegetable tikka mayo. Two cheese with Red onion chutney. Mozzarella tomato & pesto mayo.

Refreshments and fruit will be available throughout the event.

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Freshly made Fairtrade tea & regular & decaff coffee. Cereals & low-fat yoghurts. Mini Danish pastry with butter & preserves. Fruit juices/ mineral & still water. Fresh fruit.

Same menu as Wednesday.

Crisps, Traybake. Freshly brewed coffee & tea. Apple, Orange or Cranberry juice.


#GGovJam #DN DGovJam

THE JAM SPACE

3. 2. 1.

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RECE PTI ON

4. 1 .

1.

ENTRANCE

2. 3. 4.

REGISTRATION JAM SPACE TOILETS


#GGovJam #DN DGovJam

THE JAM PLAN

There is a detailed plan up on the wall, but these are the times for the main things: TUESDAY

4.00PM 5.00PM 6.00PM 7. 30 PM 8.30PM

Registration Welcome and introduction (LT1) Theme announcement & team froming Buffet dinner Finish

WEDNESDAY

8.00AM 9.00AM 9. 30AM 10.05AM 10.30AM 12.30PM 1.20PM 1.45PM 2 .1 5 P M 2. 30PM 3 .40 PM 4.00 PM 5. 20 PM 6.00 PM 7. 30 PM

Breakfast Team discussions

8.00AM 9.00AM 9.1 5AM 9.40AM 10.40AM 11.00AM 1.00PM 3.00PM 3.20PM 4. 30PM

Breakfast Guest presentation: journey mapping Status reports Team working Guest speaker Team working Lunch - grab and go Deadline for uploading to Planet GovJam Final “show and tell” Finish

THURSDAY

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Two talks: ethnographic research/prototyping Team preparation for street research Minibuses to city centre - street reseach Lunch on the go at our partner cafes Minibuses to Gardyne Status reports Guest speaker: co-design Team working Guest speaker: mission modelling Team working Guest speaker: V&A Dundee Buffet dinner Finish


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JAM ORGANISERS AND MENTORS ORGANISERS

MENTORS

Katie Bain

Jen Ballie

Mike Press

R i c h B a te

Steven Kyle

Jon Gill

Gordon Sharp

M oy r a G i l l

Claire Hartley

J e n n i fe r J o n e s

Caron Sandeman

Fiona McAra

Rodney Mountain

Al i M c G i l l L i s a M u r p hy

ASSISTANTS Genna Small Kirsty Arnott Andrew Forbes Sam Stirling

G i l l P a te r so n Ka t h r y n Ra t t r ay Tay l o r St i l l i e H a ze l Wh i te A n d y Yo u n g

SPECIAL GUEST SPEAKERS Catriona Macaulay Sandy Thomson See full details of who they are at: http://dundeegovjam.com/people

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SHARE WITH THE WORLD

#GGovJam #DN DGovJam

As part of Dundee GovJam you are also part of a Global Jam. Every individual Jammer throughout the world will create a profile on the Global Jam online platform. When you form teams at the Jam, you will also create a profile for these teams online and create a project space where you can upload their work. All teams will upload all through the Jam, and they will use this space to publish their results, uploading all through the Jam and finishing before the 3pm deadline on the last day. Uploading is part of Jam culture, as it shares our work with the world under Creative Commons non-commercial sharealike licensing. Go here to create your individual and team profile: http://www.govjam.org Your aim is to develop a prototype of a new service and share this with the world. A prototype is not a description of the service, or an argument to use the service, it is an early version of the service itself that people can interact with or test it in context, just like the real service itself. Want to know more about prototyping? Go here: http://dundeegovjam.com/prototyping

WIFI 12

NETWORK NAME: GovJam PASSWORD: dundee2017


#GGovJam #DN DGovJam

OPEN BADGES DUNDEE GOVJAM

Introduction to User Engagement

DUNDEE GOVJAM

Introduction to Communication

DUNDEE DUNDEE GOVJAM

GOVJAM

Introduction to Journey Mapping

DUNDEE

DUNDEE GOVJAM

Introduction to Ideation

DUNDEE

GOVJAM

GOVJAM

Govjam Participation

Govjam Facilitation

WHAT ARE OPEN BADGES? Digital, visual symbols used to replace paper certificates. Representing all types of achievements, skills and learning that might otherwise go unrecognised. Displayed online in a badge backpack which can be shared on a personal portfolio and social media.

WHO CAN USE OPEN BADGES? Anyone and everyone can use and access Open Badges. Thousands of individuals and organisations already do! At this year’s GovJam, we will be issuing 5 badges in total that can be achieved throughout the two day event.

WHY USE OPEN BADGES? Creates a personal learning platform (backpack) that can be “carried” and accessed worldwide. Provides for continual development throughout your lifelong learning journey, starting with GovJam 2017! Flexible, easy to adopt and share - can be used to recognise both accredited and unaccredited learning in all types of settings.

Find out more about HOW open badges work here: https://dundeegovjam.com/useful-resources/ http://resources.servicedesignacademy.scot/login/index.php 13


FIELD RESEARCH

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We do it primarily to understand people, and how they live, to get close to potential users of a service. We do it to capture needs, opportunities and barriers. We can also test ideas and assumptions by showing people prototypes and mock-ups of ideas and responding to their feedback. ASK FOR CONSENT

Explain to people what you are doing and why you are doing it. Be open. Get permission before you use any identifying information (photos, video, etc) or don’t record any identifying information. BE SAFE AND SENSIBLE

Be safe - don’t go off on your own or put yourself into unsafe situations. Avoid ‘private’ spaces - this includes shopping malls, bingo halls, shops, etc. Be very clear in advance what you are trying to find out - have questions or discussion points prepared. Figure out in advance how you will capture people’s responses. SMILE A LOT Do not approach people under 18 or anyone vulnerable - otherwise field research instantly gets more ethically complicated. Be polite and reasonable at all times .

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#GGovJam #DN DGovJam

PHOTOGRAPHY/VIDEO

This is useful to record the process, but take note of the following: You don’t need a permit to film in public places. Schools, leisure centres and places where children and adults gather can have their own restrictions. It is not illegal to take photos in a public place. Security guards can’t obstruct you from taking pictures if you’re standing on public land, nor can they ask you to delete any shots, ask to see photos or take your camera away - but consider whether this is a battle worth fighting. For portrait or close-ups, ask permission.

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DESIGN TOOL: EMPATHY MAPPING

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WHAT IS IT? An empathy map helps you see the world from a citizen’s point of view – what do they see and hear, what might motivate them or hold them back – what are their hopes and fears?

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WHY SHOULD I USE IT?

HOW DO ES IT WORK?

Understanding how other people experience the world is key to finding problems worth solving. This could be a useful tool to pull together your field research.

Working either on your own, in pairs or small teams – draw the person whose point of view you want to understand in the the central circle. Work your way around the page, filling in answers to as many questions as you can.


#GGovJam #DN DGovJam

DESIGN TOOL: JOURNEY MAPPING Date:

customer journey map

ROLE:

USER RESEARCHER

use

develop

leave

Has to log in from a classmates tablet because he hasn’t got a Uni login to access the wifi. He fills in the forms prints off- takes to branch and waits for his account to be set up.

3 weeks, two phone calls, numerous e.mails and two visits to the bank still no card

Gives up and signs up with another bank recommended by a classmate on Facebook. Shares his poor experience with his 2000 Facebook friends across the world.

``````

Arrives from India to study for a year in Scotland. He sees a poster advertising an internationally known Scottish Bank when he arrives at Edinburgh Airport.

You need to fill the forms in online, print them VISITS BRANCH ON HIGH STREET

satisfaction

context

channel/s

join

WHITE CHANGE

ORGANISATION: OPEN

A customer journey map focusses on a service from the user’s perspective, recording both positive and negative experiences. It helps us see the big picture both over time and in context.

aware

10.09.15

CREATED BY: HAZEL

WHAT IS IT? Journey maps show services/experiences visually from the citizens’ point of view. WHY SHOULD I USE IT? Journey maps highlight ‘painpoints’ - where things don’t work well in current services and areas where opportunities exist for improvements.

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HOW DO ES IT WORK? Text and visuals are used to map out the person’s experience over time in terms of the things they do, who and what they interact with and their level of satisfaction over time. Channels means things like face-to-face, letter, telephone, email, social media.


DESIGN TOOL: BRAINSTORMING

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BRAINSTORMING is a method of generating a large number of ideas in a short period of time. For it to work well, there are a few rules:

1. 2. 3. 4. 5.

Postpone and withhold your judgment of ideas Encourage wild and exaggerated ideas Quantity counts at this stage, not quality Build on the ideas put forward by others Every person and every idea has equal worth

In practice, it is useful for the team to write ideas (short, no more than a sentence) on a sticky-note - a facilitator reads it out and sticks it on the wall, so ideas are shared and built upon.

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DESIGN TOOL: PERSONAS

#GGovJam #DN DGovJam

Personas are a series of fictitious characters created to represent different groups of people. Each persona is based on interviewing real people and bringing together their characteristics, experiences and needs. A persona gives us a believable, but anonymous character to design for. One of the most important reasons to create personas is for everyone to share a common understanding of the range of people who you support so that your team meets everyone’s needs – rather than a ‘one size fits all’ experience that suits the people running the organisation. Personas provide a range of different perspectives on your project and the service you provide. It helps you and your team focus on others – rather than designing for yourself, the loudest person in the room or the most senior person in the room. Anonymity is important – sometimes people are in a dangerous or volatile situation or sometimes people simply don’t want their friends, family or employers to know what they have spoken about.

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GLOSSARY

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CO-DESIGN Designing with (not for) the people who use and deliver services and experiences. CHANNELS Ways in which people interact with a project, organisation or service e.g. face- to-face, online, by telephone, at an event. HIGH FIDELITY (hi-fi) Produced using specialist tools e.g. a graphics package. Advantage: results look professional. Disadvantage: people see the idea as nished and will be reluctant to give honest feedback. INSIGHT An understanding of cause and effect in a particular situation. LOW FIDELITY (lo- fi) Produced quickly using simple tools e.g. hand drawings or sticky notes. Advantage: fast and people will give you honest feedback because it ’s easy to change and adapt. PROTOTYPE A physical version of an idea (drawing, model etc.) which helps people see how it will work. SERVICES AND EXPERIENCES What your project offers to people – can cover a wide range of things from safe spaces to education, to advice to clean water. STAKEHOLDERS All the people – individuals, groups or organisations – who have an interest in or involvement with your project or organisation. TOUCHPOINT Part of your service or organisation that people ‘touch’ or interact with– e.g. a poster, leaflet, webpage, office, staff etc USERS People who use and interact with your project and organisation – this can include both staff and the people the organisation is designed to support.

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#GGovJam #DN DGovJam

WHO I’VE MET

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NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:

NAME: G RO U P : CO M PA N Y: CO N TAC T:


NOTES

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#GGovJam #DN DGovJam


#GGovJam #DN DGovJam

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#GGovJam #DN DGovJam

DUNDEE

GOVJAM 201 7

D E S I G N | C L A I R E H A RT L E Y T E X T | O P E N CHAN G E LT D

Govjam handbook | ch final  

Dundee GovJam 2017 Jammer's Handbook

Govjam handbook | ch final  

Dundee GovJam 2017 Jammer's Handbook

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