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Together we grow


01 Orthodoxou Group


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index

3 Messages from the Chairman 5 A. About Us (a) Aim and Vision (b) Memberships

6 B. A History of Success 7 C. Our Companies and Services: 7 (1) Orthodoxou Group of Companies 9 (2) Orthodoxou Travel LCC 11 (3) Orthodoxou Aviation Ltd 15 (4) Orthanna SpLtd 17 (5) Orthanna Aviation SpLtd 19 (6) Intenso Ltd 20 (7) Orthodoxou Employment Bureau Ltd 23 (8) A.Orthodoxou & Son Insurance Agent and Sub Agent Ltd 25 (9) Coffee Island – Franchising 26 (10) Money Transfer 27 (11) Online Services STOKALO.COM.CY 29 D. Our Philosophy 30 E. Our Offices


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Messages from the Chairman

Dear friends, Welcome to Orthodoxou Group of Companies. It is my great pleasure and privilege to introduce you to our Company Profile. After more than 18 years in business, we are proud of our many achievements, which is the result of the group’s endeavour, innovation and hard work. Thanks to a combination of our talented, dependable and vastly experienced personnel and to your enduring support, we look to the future with great optimism and a willingness to succeed. Our ongoing ambition is to further establish ourselves as an outstanding group of companies in everything that we do and to continue to surpass your expectations, offering you the very best products and customer service.

We look forward to our future together and the pleasure of working with you. Antonis Orthodoxou Managing Director


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A. About Us

a) Aim And Vision

Since the very first company of the group was founded in 1995, we have continued to grow and diversify, successfully establishing ourselves in a number of different market sectors. Over the last 18 years, we have developed our businesses to the extent that the group is proud to have companies in a variety of business sectors, from travel and aviation to recruitment services, insurance and hotel management.

Our aim is to continue to build on our reputation for quality in all that we do, providing our customers with the best service from start to finish. Whichever one of our businesses a customer chooses, we have a single common objective: complete satisfaction, excellence and value.

Today, the group consists of seven companies, four in Cyprus and three abroad, geographically enhancing our position. All companies together employ more than 200 people under the umbrella of the mother company, Orthodoxou Group of Companies. The global nature of our group, coupled with our close relationships with our affiliate companies and associates, continues to offer our customers the highest level of personal service, wherever they are. Our ambition is to maintain the group’s growth whilst continuing to offer the competence and customer service that we have historically built our respect on.

As a group, we like to think big and aim high. We believe that success is something to be earned, through long lasting relationships, hard work and through placing the customer first. Through adhering to this vision and surpassing customer expectations, our aim is to continue to grow our position and, ultimately, the group’s success.

b) Memberships • Cyprus Tourism Organisation • IATA Travel Agent • Association of Cyprus Travel Agents (ACTA) • Cyprus Chamber of Commerce & Industry • Larnaca Chamber of Commerce and Industry • Pan Cyprian Association of Registered Private Recruiting Offices • Cyprus - Bulgaria Business Association • SKAL International • Lufthansa City Center (LCC)

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B. A HISTORY OF SUCCESS It’s September 1995 and a young entrepreneur decides to open a small office in the village of Xylophagou in Larnaca. That young man is Mr. Antonis Orthodoxou, who would later go on to build the Orthodoxou Group of Companies as we know it today. Back then, Mr Orthodoxou was a one-man band, serving a modest number of customers but with a determined vision for the company’s future. Through his ambition, within two years the company had moved to new premises and was already employing three people. By the year 2000, the business continued to expand with the opening of another office in Paralimni. By then, the company had doubled its workforce to six. Two years further down the line and a new office branch was opened in Larnaca. During these initial seven years, the group had managed to enter the markets of recruitment, travel, insurance and other related services.

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Well aware that the Cyprus market was relatively modest in size, a decision was taken to expand abroad and, in 2004, the group opened its first travel office in Bulgaria. The group began to specialise in the Bulgarian Market, offering its services for a number of years, something which helped tremendously in gaining experience in overseas markets. This proved to be key in developing the many business partners and associates that the group enjoys today, spread across more than 20 countries. With a diverse portfolio of businesses, in February 2006 it was decided that the management and administration of the different companies should be housed under one roof. The head office was subsequently established in Larnaca, under the management of Orthodoxou Group of Companies, giving the group a consistent identity and a solid framework from which to continue its expansion. This expansion continues until this day with branches opening in Athienou (2008), Nicosia (2011), an Intenso office (2011) and an Orthanna Aviation office in Sofia, Bulgaria (2013).


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C.OUR COMPANIES AND SERVICES 1. Orthodoxou Group of Companies

Orthodoxou Travel LCC Orthodoxou Aviation Ltd Orthanna SpLtd (Bulgaria)

The Companies

Orthanna Aviation SpLtd (Bulgaria) Intenso Ltd (Bulgaria) Orthodoxou Employment Bureau Ltd A. Orthodoxou & Son Insurance Agent & Sub Agent Ltd

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2. Orthodoxou Travel LCC Orthodoxou Travel & Tours is one of the original founding companies of the group, having established itself in 1995. We offer holistic as well as bespoke travel packages to top world destinations that include flights, accommodation and the provision of other travel services, such as entertainment programmes, to both groups and individuals alike. Popular destinations include Italy, Bulgaria, Greece, Romania, amongst many others, and we often arrange all-inclusive special packages, such as ski trips and hunting excursions. Our expertise also extends to providing exclusive cruises, as well as the more necessary aspects of travel, such as car hire. Our trained personnel has vast experience in the travel industry that complements the company’s invaluable connections both at home and abroad. The international nature of our business is reflected in the fact that we are a multi-lingual company, equipped with the latest fully-computerised booking equipment and systems providing an efficient yet personal service to our customers. This unique combination enables us to provide a range of interesting destinations and packages, at competitive rates and with unparalleled customer service.

a) Leisure Services

b) Corporate accounts

• Airline reservations and ticketing

• Ensuring and delivery of highly customized and efficient travel services to our business clients such as: air tickets, ferry tickets, organized packages, hotel accommodation (worldwide), transfers, excursions and tours, car hire etc.

• Excursions (home and abroad) • Sightseeing tours • Transfers • Cruise reservations and ticketing • Car rental • Hotel reservations • Group activities, such as sports and cultural events • Entertainment programmes • Bespoke group packages

• Cost analysis of travel from destinations and suppliers • Identification of cost savings • Rates that fit your budget, from the start to the end of the trip with high quality and security • Monitoring your account • Continuous improvement in service standards and ensuring quality of service standards for customer satisfaction • Undeniable certainty that you are in very good hands, always respecting your budget • 24 hour service • Assistance at the Larnaca International Airport.

The company has an extensive list of affiliates and cooperates with tour operators from over 20 countries. These include countries such as Italy, Egypt, UK, Israel, Greece, Romania, Bulgaria, Austria and many more. The company’s head office is based in Larnaca, with offices and associates across Cyprus and an affiliated office in Bulgaria. The company is a registered member of ACTA, an accredited IATA agent and licensed by the Cyprus Tourism Organisation. Starting from 01.09.2010 Orthodoxou Travel & Tours Ltd was appointed as a new Lufthansa City Center in Larnaca. Our company motto of ‘Our Objective is Your Satisfaction’ governs all that we do.

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3.Orthodoxou Aviation Ltd Orthodoxou Aviation is a member of Orthodoxou Group of Companies and a sister company to Orthodoxou Travel & Tours, with the group having been immersed in travel and tourism since 1995. The Cyprus-based company is specialized in offering aviation services to travel agents, tour operators, airline companies and individuals. Our company is manned with experienced, knowledgeable, multilingual personnel ready to offer services to the highest quality standards. Provider of a wide range of commercial airline outsourcing services, in the fields of: –

Call Center Services

Sales & Marketing Aviation Consulting

Airport Sales Ticketing Office

Public Relations

Airport Supervision of flights

– –

Chartering aircrafts IATA BSP Consolidator System (IBCS)

Charter Services: Orthodoxou Aviation is specialized in charter business satisfying the most rigorous business travel requirements and indulging the most extravagant tastes providing cost effective services to our clients. Let us know your destination and we will meet and exceed your expectations offering safe, cost effective, relaxing flights. We have an international network of airline contacts that enable us to source aircrafts worldwide that offers to our clients the best solution according to their requirements. Airline Representation: Orthodoxou Aviation acts as an airline representative. The services offered range from sales & marketing to the supervision of flights at the airport on behalf of airlines. With a dedicated sales force, Orthodoxou Aviation is able to offer an extensive commercial coverage throughout Cyprus, ensuring a good distribution of the products within the territory. Additionally we are ready with highly motivated and prepared professionals with a clear business and client orientation, multilingual staff to offer call centre services on a 24hr/7 day basis serving the public and agencies. Upon request of the airline we act as a representative in front of government authorities on behalf of the airline. Airline Clients:

Orthodoxou Aviation is proud to have been appointed General Sale Agent of Gulf Air (the

principal flag carrier of the Kingdom of Bahrain), of Blue Air (the Romanian low cost airline), of Smartwings (the Czech low cost airline) and of Ethiopian Airlines (the flag carrier of Ethiopia and a major airline in Africa), General Sales Agent of Arkia (Israel’s second largest airline) and Passenger Sales Agent of Air China (one of the key airlines of China). IATA BSP Consolidator System: Orthodoxou Aviation Ltd is appointed representative in Cyprus on behalf of Aviareps in supporting the system. IBCS helps airlines to open up individual market fare distribution and to increase revenues without the burden of high BSP joining / running fees. With IBCS airlines have full BSP membership in a program backed by IATA, which is especially suited for scheduled airlines seeking to increase sales in marginal markets.

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I) Gulf Air Starting from 02/01/2013 Orthodoxou Aviation Ltd has been appointed as General Sales Agent (GSA) in Cyprus to market Gulf Air’s Larnaca - Bahrain route as well as the airline’s other destinations. Orthodoxou Aviation is honoured and privileged to include the prestigious carrier Gulf Air to its portfolio. The company is handling Gulf Air’s sales and ticket issuance in the country in addition to promoting the airline’s destinations in the Middle East, Indian Subcontinent and Far East to drive tourism, leisure and corporate travel from Larnaca via Gulf Air’s efficient Bahrain hub. Founded in 1950, Gulf Air is the proud national carrier of the Kingdom of Bahrain. As a pioneering airline in the Middle East region with over sixty years of experience and expertise in flying people across continents, Gulf Air is today one of the most powerful brands and a name to reckon with in the global aviation industry. One of the prime objectives of Gulf Air is to connect Bahrain to the Middle East countries and the rest of the

world. As such the airline currently operates the largest network in the Middle East with non-stop flights while providing seamless onward connections to other international destinations. The airline’s current network stretches from Europe to Asia, connecting 38 cities in 30 countries, with a fleet of 40 aircraft. In tune with the Kingdom’s economic blue print, ‘Vision 2030’, Gulf Air’s strategy is to build an efficient, commercially sustainable and dynamic airline that effectively serves the people and the economy of Bahrain and represents the Kingdom on the world stage. Reflecting the needs and aspirations of its customers, the strategy focuses on three core areas: a targeted, more focused international network; a superior, more consistent product; and a modern, more efficient fleet that will optimize value. Gulf Air’s goal reflects a commitment to the latest aviation technology complemented by the hallmark Arabian hospitality for which the airline is well known.

II) Blue Air Orthodoxou Aviation is proud to have been appointed as GSA of Romania’s number one low cost airline Blue Air, a modern airline with a fleet consisting of Boeing 737 aircrafts, 737-300 series, 737-400 series and 737-500, with capacities between 126 and 162 seats, offering highly attractive prices to different destinations within Europe.

Since 2008 we have been appointed as the Sole Agent of Blue Air for which we are acting as its representative in Cyprus, taking care of all the commercial and operational aspects such as promoting sales and providing a dedicated call centre which includes Romanian speaking personnel for Blue Air’s best customer service

III) SmartWings SmartWings, the Czech low-cost carrier, is represented by Orthodoxou Aviation Ltd in Cyprus as General Sales Agency. Starting from 05/04/2012 our company as an airline and tourism management specialist undertakes all marketing, sales and ticketing activities in Cyprus aiming to develop and increase passenger

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volume from / to Cyprus on SmartWings flights. SmarWings offers direct connections between Larnaca and Prague throughout the year All flights are operated by B737-800 aircraft in an economy class configuration with a capacity of 189 seats.


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V) Arkia Israel Airlines (Arkia) As from February 2014, Orthodoxou Aviation Ltd has been appointed as General Sales Agent (GSA) in Cyprus to market Arkia’s global destinations and mainly Larnaca – Israel route. ARKIA is Israel’s second largest airline, operating scheduled domestic and international services as well as charter flights.

been growing ever since. In the year 2007 the airline was awarded a scheduled operator’s license for flights to Larnaca. The fleet of ARKIA today includes 4 Airbus A321neo , 2 Boeing 757-300, 2 Embraer 190 & 195 and 5 Atr 72-500 . It serves 25 cities in 16 different countries. Arkia has 3 domestic and 22 international destinations.

The Airline was founded in 1949 and has

V) Ethiopian Airlines Ethiopian Airlines, one of the fastest growing airlines companies in Africa, is represented in Cyprus as from 27-01-2012, by Orthodoxou Aviation Ltd Cyprus as General Sales Agent. Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past sixty five years, Ethiopian has become one of the continent’s leading carriers, unrivalled in Af-

rica for efficiency and operational success, turning profits for almost all the years of its existence. The airline is also proud of being a member of Star Alliance since December 13, 2011. According to the African Aviation News Portal, Ethiopian Airlines have recently received the Gold Award 2011/2012 as the African Airline of the Year.

V) Air China Orthodoxou Aviation Ltd has been appointed as Air China’s Passenger’s Sales Agent in Cyprus as from 1st of September 2013. As of December 31, 2012, Air China (including its holding companies) owns 461 aircrafts, featuring Boeing and Airbus, with an average age of 6.54 years. It operates 284 passenger routes, including 72 inter-

national routes, 15 regional routes and 197 domestic routes, covering 29 countries and regions, and 145 cities (45 international cities, 4 regions, and 96 domestic cities). In cooperation with Star Alliance member airlines, its service network is further extended to 1,329 destinations in 194 countries.


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4. Orthanna SpLtd Orthanna is a well-established tour operator and destination management company specialising in incoming travel to Bulgaria and outgoing travel to Cyprus, as well as organising events on behalf of corporate clients. Since its establishment in 2006, the company head office has been based in Varna, Bulgaria with separate branches in Plovdiv and Sunny Beach. Following many years of experience, the company is uniquely positioned to handle the travel arrangements of individuals and groups with consciousness care and attention, with a long established tradition of surpassing the expectations of our customers and partners.

The company values its ability to think unconventionally and to go further than anyone else to ensure the success of an organised event, whatever the objectives and scale of the project. Understanding our partners and customers, we work in harmony and unison with them, enabling the success and fulfillment of our collective vision. We take pride in being able to modify and tailor our services in order to adapt according to the bespoke needs of our clients. The company benefits from a highly-qualified team, a unique working structure and longterm partnerships with tour operators and travel agents across Bulgaria and the Mediterranean, all of Europe and the Middle East.

a) Our Strength Sales & Marketing Department • Management assistance to our destination partners • Management of long-term contracts • Studying the changing requirements of our relevant markets • Providing competitive pricing • Reservation Department • Handling the booking queries efficiently • Making competitive offers Service Department

b) Our Advantage • Experience – to serve best our partners and their customers in order to fulfill their expectations; • Knowledge – to think beyond the conventional that will ensure success for event of any scale and purpose • Flexibility – to modify and to adapt according to the needs of our partners; • Comprehension – to follow, maintain and complete the ideas of our partner;

• Providing a high-level of customer service, from airport transfers to providing a destination representative service • Strict quality control and hotel inspections • Problem solving Excursion & Events Department • Organising guided tours and a variety of excursions • Round trips tailored to the needs of groups or individuals • Special interests tours • Meetings, incentives and conventions • Corporate client provisions • Weddings & honeymoon packages

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5. Orthanna Aviation SpLtd Orthanna Aviation Spltd is a newly established company in Bulgaria.

Aviation SpLtd

The company is specialized in offering aviation services to travel agents, tour operators, airline companies and individuals. Our company is manned with experienced, knowledgeable, multilingual personnel ready to offer services to the highest quality standards. Provider of a wide range of commercial airline outsourcing services, in the fields of: •

Call Center Services

Sales & Marketing Aviation Consulting

Airport Sales Ticketing Office

Public Relations

Airport Supervision of flights

IATA BSP Consolidator System (IBCS)

Orthanna Aviation is appointed offline GSA of the Romanian Blue Air and the GSA of Cyprus Airways in Bulgaria. Airline Representation: Orthanna Aviation SpLtd acts as an airline representative. The services offered range from sales & marketing to the supervision of flights on the airport on behalf of airlines. With a dedicated sales force, Orthanna Aviation is able to offer an extensive commercial coverage throughout Bulgaria, ensuring a good distribution of the products within the territory. Additionally we are ready with highly motivated and prepared professionals with a clear business and client orientation, multilingual staff to offer call centre services, serving the public and agencies. Upon request of the airline we act as a representative in front of government authorities on behalf of the airline. Airline Clients: Orthanna Aviation SpLtd is proud to have been appointed General Sale Agent of Blue Air, the number 1 Romanian low cost airline and Cyprus Airways, the flag carrier of Cyprus. IATA BSP Consolidator System: Orthanna Aviation SpLtd is appointed representative in Bulgaria on behalf of Aviareps in supporting the system. IBCS helps airlines to open up individual market fare distribution and to increase revenues without the burden of high BSP joining / running fees. With IBCS airlines have full BSP membership in a program backed by IATA, which is especially suited for scheduled airlines seeking to increase sales in marginal markets


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i) Cyprus Airways Cyprus Airways is the national carrier of Cyprus. The airline was founded in September 1947 and has since played a significant role in the development of the tourist industry and also in the growth of the Cyprus economy. It forms the backbone of the island’s air transport network through the operation of scheduled services to over 15 destinations in Europe and the Middle East by performing around seven thousand flights and carrying around 1.3 million revenue passengers annually. Its current fleet consists of seven A320 and two A319 Airbuses. Cyprus Airways uses as its livery the moufflon, a type of wild sheep indigenous to Cyprus. The airline is committed towards uncompromised customer service and quality product,

providing their valued customers with the highest levels of comfort, care and catering as well as the finest quality of service and personal attention. Cyprus Airways has alliances and cooperation agreements with major international airlines facilitating numerous possibilities for passengers to travel all over the world. Orthanna Aviation is responsible of all the commercial aspects of the airline in Bulgaria, promoting sales and providing also a dedicated call center for Cyprus Airways’s ’s high quality customer service. Our company is also responsible for the supervision of all Cyprus Airways flights operating from Sofia ensuring the smooth operation of the flights.

ii) Blue Air Orthanna Aviation is proud to represent Romania’s number one low cost airline Blue Air, a modern airline with a fleet consisting of Boeing 737 aircrafts, 737-300 series, 737-400 series and 737-500, with capacities between 126 and 162 seats, offering very attractive prices to different destinations within Europe.

Orthanna Aviation takes care of all the commercial aspects, promoting sales and providing also a dedicated call center for Blue Air’s best customer service.


6. Intenso Ltd lntenso Ltd is a specialized company in management of hotels and holiday properties in Bulgaria.Our main goal is to provide our clients a range of services at professional level. We realize the high responsibility of this mission - to protect their interests. You can be sure, by choosing lntenso as your trusted partner, your holiday property will be in the right hands.

a) Services & Solutions

b) Main Directions

All complexes are connected into an unified reservation system operated by “Marketing, sales and reservations” department - based at the company’s headquarters in hotel Mercury, Sunny Beach. We have effective working systems for control and motivation of staff, that are going to ensure the best services to guests in each of the entrusted complexes. Hotel Management helps you maximize the return on hospitality investments with hotel management, asset management, operations and consulting, and special services such as receivership and strategies for repositioning your property or hotel company.

• Hotel management

Sales & Marketing Management provides sales training, marketing communications expertise, and public relations support to expand awareness, brand recognition, and reach, in order to boost occupancy and revenue. Under this option we take care for complete management, which consists ofthe following: • Preparing, implementing and running the whole price policy • Promotions and advertising campaigns • Direct sales, market forecasts and analysis • Negotiating with tour operators, tour agencies and corporate clients • Develop and follow an effective marketing policy for the promotion of the complex • To find, use and develop the full potential of the complex • Reservation management with own Operator’s structure • Other activities necessary for reaching maximum occupancy and target income levels.

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• Sales and Marketing Management • Revenue Management and e-Commerce • Brand Management and Quality Assurance • Planning and Positioning • Renovation and Construction • Human Resources • Training and Professional Development

c) Our Philosophy lntenso Ltd is determined to set the standard for integrity, quality and services in management and marketing services for hotels and resorts, strongly believing that people make the difference. Our clients and partners in the hospitality industry directly benefit from the knowledge, skills, resourcefulness, and bench strength of the team we created. Our organizational structure is designed to keep us responsive, resourceful,and entrepreneurial as a company. The team is committed to the increasing of hotel ROI while also identifying potential revenue-generating opportunities that are relevant and advantageous.


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Our Hotels I) Mercury 4* Hotel The four star Hotel Mercury has been innovated in 2010. It’s located in the heart of Sunny Beach Resort and only 80 meters away from the fine sands and right along the “Alley of Art”. Surrounded by many restaurants, bars, night clubs and casinos, the hotel’s location satisfies each different need of entertainment.

Hotel Mercury offers accommodation in 120 spacious rooms and 10 one-bedroom apartments. Each room is equipped with individual A/C, Satellite TV, Radio and telephone. Bathtub and showers in the bathrooms with hairdryer and emergency call phone. Each room disposes a balcony with two chairs and a table

II) Viand 4* Hotel Hotel Viand is a new luxury hotel, located right on the sandy coastline in the central area of Sunny Beach Resort. Nearby guests may enjoy, being at their disposal, children’s entertainment centre, shops, restaurants, bars, night clubs and casinos.

two elevators, restaurant with terrace looking to the beach and lobby bar. The complex offers 118 units – double rooms, studios and one-bedroom apartments. The rooms are spacious, comfortable, fully equipped and modernly furnished.

The hotel is a six floor building, with

III) Poseidon 3* Hotel Poseidon is a three star hotel-condo type, featuring extremely good location in the luxury north part of Sunny Beach. Aparthotel Poseidon offers to every family unique comfort of an independent holiday in an apartment complex and high quality hotel services. One of the most luxurious apartment hotels, apart-hotel Poseidon shapes its priorities, placing a guiding role to the family comfort.

The great location allows our guests to enjoy concurrently the quiet environment, spacious green areas, close to the beach – about 200 meters. And a 5 - 10 minute walk reveals the endless entertainment options of Sunny Beach and the surroundings, as well as variety of shops. Each guest of apart-hotel Poseidon is pleasantly surprised by the spacious lounge artistically contemplated in ancient style – atrium type. Here starts our care for you.


7.Orthodoxou Employment Bureau Ltd Orthodoxou Employment Bureau is one of the largest recruitment agencies in its field, placing more than 2000 people in jobs every year. The company is truly international in its strategy, employing people from both EU and non-EU countries. We are also experts in recruiting people from the Far-East, from countries such as India, China, Vietnam, Sri Lanka and the Philippines. The company has vast experience across a range of sectors and through all levels of seniority, with business associates across 20 different countries and expert knowledge of markets such as agriculture and farming, cleaning, the butchery sector, hospitality, building and construction, engineering and many others. Our staff understand the specific requirements of these sectors and save businesses time and money by only providing them with prospective candidates that are well-qualified for their vacancies. The company’s dedicated website allows both employers and employees to screen through prospective opportunities using the online search facilities. Our service is total in that we provide all the necessary procedures connected with the employment of foreign personnel, including approving employment contracts, social insurance registration, securing bank guarantees, documentation and visa renewals. We even issue air tickets to employees and arrange for airport transfers, as well as providing any necessary medical analysis. As a private Employment and Recruitment Agency, we are fully licensed by the Ministry of Labour and Social Insurance of the Government of Cyprus. We are also a member of the Pan Cyprian Association of Registered Private Recruiting Offices. The personal, efficient and reliable service we provide is why our company philosophy states that we’re here to ‘Grow Your Business.’

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Our experienced personnel is always ready to assist in finding employees in the following categories: • Agriculture and Farm Labour • Housemaids • Cleaners • Butchers • Restaurant and Hotel staff • Builders • Technicians – Engineers • Medical staff – Nurses • Care takers • Bakery personnel • Others

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8. A. Orthodoxou & Son Insurance Agent & Sub Agent Ltd A.Orthodoxou & Son Insurance Agent & Sub Agent Ltd,member of Orthodoxou Group of Companies, provides insurance services since 1995 and is fully licensed by the Cyprus Register of Insurance Companies. The company works very successfully with reputable insurance firms. It offers a wide range of insurance services such as: • Medical insurance to foreign personnel • Motor Vehicles • Fire and Theft • Personal Accident • Employers Liability • Public Liability • Marine insurance • Life insurance • Multi Business Insurance • Travel Insurance • Home Insurance

Our trusted name, personal service and competitive rates have ensured the company a large share of the market place. Furthermore, our continued expansion has seen our portfolio increase by 20% every year over the last five years and that looks set to continue, with customers trusting our brand reputation.

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9. Coffee Island – Franchising Part of our philosophy is to be flexible and continue to be versatile in order achieve progress and growth. With this in mind, Orthodoxou Group is entering the Catering and Entertainment market by acquiring the franchising rights to open a Coffee Island shop in Larnaca, at Faneromenis Avenue.

Coffee Island is a Greek franchise chain of coffee shops. Since the year of establishment, 1999, it has experienced a rapid and steady development, having now 184 stores in Greece and abroad.

Coffee Island’s success is based on excellent quality of material, on modern production facilities and of course based on the expertise and dedication of the people of Coffee Island, offering you 62 different varieties of coffee.


10.Money Transfer All of the offices within the group provide money transfer services across different global currencies. Acting as an agency to reputable organisations that specialise in this field, we are able to combine competitive exchange rates with our trusted local expertise and knowledge to provide our customers with complete satisfaction. The provision of this service enables our customers to easily transfer their savings or earnings abroad or to make payments for goods outside of their country of residence. Additionally, the service works in unison with the group’s international staffing capability, which recruits more than 2000 people every year to work in Cyprus. The majority of these individuals require our money transfer service to both regularly send money back to their home countries and to transfer the money that they bring with them to Cyprus.

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11. Online services - STOKALO.COM.CY Extending the group’s travel and tourism expertise and following in our pursuit to deliver an ever more efficient and flexible service to our customers and partners, Orthodoxou Group of Companies is pleased to announce it’s new online booking system. The website portal offers travelers worldwide a secure and convenient way to search for and book flights, accommodation and travel packages.

Features of the system include: • Flight booking The online system has been designed to give customers accurate and live information about a wide selection of flights to destinations throughout the world, using an array of different reputable airlines. • Hotel booking One of stokalo.com.cy’s main functions is the provision of a flexible, easy and secure way for holiday makers around the world to choose the very best in accommodation to shape their perfect holiday. Whether it is a luxury 5-star resort, an affordable studio apartment, a relaxing family retreat or a party haven, customers are able to have the lowest prices. This is thanks to a custom-designed system that is unique in going beyond

standard pricing by taking into account special rates and discounts provided from our close partners due to our longterm relationships over the years. • Packages Our many years of experience in the industry enables the team at stokalo.com. cy to hand-pick the very best holiday destinations and transport options for the discerning traveler that demands a full range of package options and services. It’s available 24-hours-a-day, 7-daysa-week with our customer service team on hand to provide expert support and advice.

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D. Our Philosophy The economic world and the businesses it supports are continually changing. This change is often rapid and, sometimes, unexpected. At Orthodoxou Group of Companies, we believe in the importance of readiness in facing all the modern challenges of a successful business, and we understand what it takes to turn these challenges we face into opportunities.

To ensure that we continue to achieve progress and growth, our experience tells us that it is important to be realistic and pragmatic, to understand the world around us and to evaluate on a daily basis our own business and the markets that we succeed in. Through collectively making every endeavour to stay a step ahead of market developments and through taking pride in the services and products that we offer, we believe that we are uniquely positioned to face a changing business landscape and the opportunities it presents us with. Through all this, the satisfaction of our customers remains our primary motivation. Through our unparalleled knowledge of our markets, our long-established global relationships and the highly-trained, personal approach of the individuals within our group, we believe we will continue to achieve our aims and objectives whilst serving those of our customers and partners in the very best possible way.

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E.Our Offices Cyprus

Bulgaria

Head office 44 United Nations Str. 6042 Larnaca, Cyprus Tel. + 357 24 841000 Fax. + 357 24 841005

Larnaca International Airport Tel. + 357 24 008490 Fax. + 357 24 008492

Varna 22A Todor Ikonomov Str. 9000 Varna, Bulgaria Tel. +359 5268 9180 Fax.+359 5268 9183

Nicosia 26C Griva Digeni Ave. 1066 Nicosia Tel. +357 22 765998 Fax. +357 22 767670

Paralimni 38, 1st April Street 5281 Paralimni Tel. +357 23 742225 Fax. +357 23 742227

Sunny Beach Complex Sunny Beach 8240 Sunny Beach, Bulgaria Tel. +359 885490010

Coffee Island Franchise Mariandel Building 100 Faneromenis Avenue, 6031 Larnaca

Xylophagou 84 Anastasi Manoli 7525 Xylophagou, Cyprus Tel. + 357 24 726400 Fax. + 357 24726455

Websites

Emails

Cyprus National Number

www.orthodoxou.com www.orthanna.com www.intenso.bg

info@orthodoxou.com.cy office@orthanna.com sales@intenso.bg

77 77 17 67

Sofia 9 - 11 Maria Louisa Sofia 1000 Tel. +359 2418 3573 Fax.+359 2465 4789


BULGARIA VARNA SOFIA BURGAS

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CYPRUS NICOSIA PARALIMNI

LARNACA

XYLOPHAGOU LARNACA INTERNATIONAL AIRPORT COFFEE ISLAND - FRANCHISE


www.orthodoxou.com


Company profile