PERSONAL DETAILS Name:
Mobile: 0210320260 Email:
Address: 53 Maybury Street, Point England, Auckland I am 28 years old and have lived in New Zealand for 8 years now. I was born in Baghdad and grew up in Iraq and left there in 2005 to live in New Zealand.
CAREER GOALS I am a hardworking and experienced IT professional who thrives under pressure who has the ability to learn new technologies very quickly. My continual learning curve attitude keeps me at the top of my game at all times.
I believe that different phases of our life prepare us for the next challenge and each is a stepping stone to a rewarding and inspiring career.
CORE COMPETENCIES Technical Support -CISCO (CCNA) -Window Server 2008 R2 (MCITP) -Linux Debian fedora -SQL server 2012 -Windows7, XP and Vista
Customer Service Administration -User Training & support tools -Identifying Customer Need -Meeting Customer Expectations -Interaction with customer -Problem Identification/Analysis
Team building -Exceeding Targets -Customer focus -Generating New Ideas -Team Leadership -Project Management
CERTIFICATIONS/TRAINING CISCO MICROSOFT (sr8866930)
CCNA (Cisco Certified Networking Associate) Routing & switching [Completed in 2013] Microsoft Certified IT Professional (MCITP), Windows Server 2008 [Completed in 2012] Server Administrator Network Infrastructure, Configuration Active Directory, Configuration Microsoft Certified IT Professional (MCITP), Database Administrator 2008 [Completed in 2012] Microsoft SLQ Server 2008 implementation and maintenance Designing, Optimizing and maintaining Database SQL 2008
COMPTIA CompTIA Certified Professional (ID-COMP001020403436)  A+ Linux+ Network+
ACADEMIC PROFILE Southern Institute of Technology(SIT), New Zealand. 
National Diploma in Adult Education and Training
Information Technology Training Institute, Auckland. 
Diploma in Network Management (Level 6)
Information Technology Training Institute, Auckland. 
Diploma in Computer Support (Level 5)
Open Polytechnic of New Zealand, 
Certificate in Teacher Aiding
Software Knowledge & Tools - MS Office, MS Outlook, MS Word, MS Excel, Citrix, Windows Mail, Outlook Express, Adobe Photoshop, Team Viewer, SharePoint,, MS Project.
Hardware - Hardware troubleshooting, PC assembly, Memory management, monitoring physical system performance.
Networking - LAN, WAN, WLAN, Wi-Fi Support, Router & Switch (configuration and management), DNS, WINS, VLAN, VPN, Cabling Setup, PSTN faults, Dialup/RAS troubleshooting.
Window Server - Active Directory, Domain Controller, DNS, DHCP, DFS, File Services, Storage, Shared Business Data Shadow Copies and Disk Quota.
Virtualisation - VMware, Hyper V, Virtual Machine deployment, HA/DR.
Web Design – Confident in HTML programming
EMPLOYMENT HISTORY Employer: ITTI (Information Technology Institute) Position: ICT Tutor (February 2013 – Present)
Attend staff meetings and serve on committees, as required.
Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
Prepare, administer, and grade tests and assignments to evaluate students' progress.
Assign and grade class work and homework.
Prepare and implement remedial programs for students requiring extra help.
Prepare materials and classroom for class activities.
Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
Keep informed about trends in education and subject matter specialties.
Employer: ITTI (Information Technology Institute) Position: Computer Technician (February 2012 – December 2012)
Installing hardware and software systems.
Maintaining and repairing equipment
Installation of Windows (XP, Vista, Windows 7) and Linux (Fedora, Debian) Operating systems.
Offering technical support on-site or via phone or email.
Troubleshooting a variety of computer hardware and software issues.
Install software programs and applications.
Train non-IT persons regarding the existing IT resources they use.
Carry out other associated tasks when requested during work hours.
Organize the existing IT resources used and maintain an inventory of them.
Project – Campus Wireless deployment.
Project – New Domain controller installation and configuration.
Employer: St Thomas Primary school Position: Teacher Aide (June 2009 – October 2010)
Assisting in the implementation of the daily program under the direction of the teacher.
Assisting in planning and preparing the learning environment, setting up interest centres and preparing needed materials and supplies.
Supervising the classroom when the teacher is out of the room.
Helping with general housekeeping and kitchen task.
Assisting the teacher in any other appropriate ways.
Maintaining professional attitudes and loyalty to the school.
Treating all children with dignity and respect.
Attending all staff meetings and recommended training programs and conferences.
Participating in professional workshops that work for the improvement of early childhood education.
Maintaining confidentiality about children, their families, and other employees outside the school.
Supervising outside playground activities.
Helping with the operations of audio/visual aids (projectors, etc.).
Follow directions given by head teacher or immediate supervisor.
Employer: Addar Ltd. Position: Customer Service Representative (May 2007 – September 2008)
Attract potential customers by answering product and service questions.
Suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint.
Determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
ITTI Course Modules As per Certifications/Training
MUC Course Modules As per Certifications/Training
REFEREES Margie Sorensen