Comparison of the overall accident rate Grup SERHS companies 2009-2010 7,35 5.72
8
SELECTION In order to support companies in their needs for personnel, the selection department answered more than 90 applications from the company’s Employment Exchange, which receives an average of more than 100 CVs a month. As every year, the department was present at the most important fairs and workshops of the sector: CETT, EUDHT and TURISPRO.
CUMULATIVE INDEX 2010 DIFFERENCE 2010/2009
4 2
-1.62
0
PREVENTION OF OCCUPATIONAL RISKS With respect to the SERHS Group Associated Service, the efforts of the department have led to considerable developments. In 2010, all of the companies of the SERHS Distribution and SERHS Hotels divisions were brought into the associated prevention service, which now includes more than 97% of all the companies.
ÍNDEX SINISTRALITAT %
7.67%
6.34%
1.00
0.72%
0.80 0.60 0.40 0.20 0.00
G
F
M
YEAR 2009
A
M
J
JL
A
S
O
N
D
YEAR 2010 SERHS annual report 2010
SERHS FOOD
0.44%
SERHS TOURISM
0% 1.00%
Evolution of the overall accident rate Grup SERHS companies 2009-2010 1.20
YEAR 2010
SERHS SERVEIS
4.36%
2.01% 0% SERHS PROJECTS
3.43%
YEAR 2009 8.00%
11.19%
Evolution of the overall accident rate by divisions of Grup SERHS 2009-2010
SERHS DISTRIBUCIÓ
With specific reference to the Occupational Risk Prevention department, the occupational risk prevention management system was introduced and prepared for legal audit to achieve the approval certificate of the Occupational Risk Prevention Management System for the companies of the Distribution and Hotels divisions. This audit had already been carried out in the companies of the Distribution division in early 2011, and the audit for the Hotels division is planned for the end of the year. 98% of the occupational risk prevention training carried out in group companies was given by the Associated Prevention Service to guarantee training more adapted to needs and above all more specifically aimed at the occupational risks of each area and company. The telematic training of the basic 30-hour occupational risk prevention course also started and the e-learning platform was started up for the administrative and commercial staff. In order to integrate prevention on all levels of the hierarchy and to improve the preventive culture in the companies, at the end of 2010, basic 30 hour occupational risk prevention training courses were given to the SERHS Group companies management personnel. There was an overall fall of 1.79% in losses among the companies of the corporation with respect to 2009. It must particularly be said that the divisions with a higher loss rate reduced their accident rates considerably.
CUMULATIVE INDEX 2009
6
SERHS HOTELS
Regarding the training offered to external customers, we must highlight the effort made to persuade our customers on the importance of training workers, and the advice given to them to be able to ensure that they fulfil what is legally required of companies in the area of training. The number of organised external customer training actions increased by 42% over the previous year (from 40 to 69).
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