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SMS Marketing Finally, Merchant to Customer Texting


Basic function The primary function of the platform is to provide businesses with a simple communication system that will allow customers to text businesses and vice versa. Businesses that create an account are given a unique phone number which customers can text about closing times, reservations, specials, and so on. The business can utilize the platform to send offers, coupons, sale dates, use for table booking, and much more. The goal of the platform is to give businesses the ability to text like the rest of the world. Also the platform must be -Easy to use, intuitive -Display relevant information about usage and history -Fast and Fun


Merchant side dashboard The merchant will have a robust dashboard that can be used on any device that can contect to the web like a pos w/ internet connection, tablet or pc. Messages

Customers

Settings 1

432-123-3456 What time do you close? Respond

432-456-7890 Hendo's Diner

These are new messages that have come in and the number represents the level of communication within the conversation. The business will be able to expand the field to respond as well as see the entire conversation. When the customer has created an account it will display their name.

1 432-123-3457 What is your special today?

You: John, as requested you would like the Asic X3500 in a size 11 mens. We will order those and let you know as soon as they come in. Thanks

Respond

1 432-123-3458 Need to book a table for 8pm this Friday for 10 ppl.

John: Great, thanks for the help.

John: Checking on that shoe order, have they come in yet?

Respond

3 John Doe Checking on that shoe order, have they come in yet?

Text field where business can respond to the customers inquiry.

Respond

2

Jan Doe Can I get another Miller lite? Respond

Quick Responses


Merchant side dashboard The merchant will have a robust dashboard that can be used on any device that can contect to the web like a pos w/ internet connection, tablet or pc. Messages

Customers

35 Best

John Doe Frank Doe Jane Doe Suzie Doe Calvin Doe Robert Doe Lisa Doe Kristi Doe Vicki Doe Harry Doe Select All

22 O.K

Settings

432-456-7890 Hendo's Diner 6 Newbies

Redeem

Create Message

Redeem Redeem Redeem

Come in and get a FREE appetizer on us. Simply provide your phone number to redeem.

Redeem Redeem

Send Now Date

Time

SEND


Merchant side dashboard The merchant will have a robust dashboard that can be used on any device that can contect to the web like a pos w/ internet connection, tablet or pc. Messages

Customers

Merchant Name: John Hendricks Phone: 432-345-4324 Email: hendo@ gmail.com Address: 123 Cherry Ln Zip: 79707 Twitter: @hendodiner Facebook: hendo/fb.com Hours: M-Sat 8am-10pm

Settings Operator Notifications sent to: SMS: 432-770-9876 Email: operator@live.com Phone: 432-444-5345 SMS After 1 min. Email After 2 min. Phone Call After 10 min.

Notifications are sent in the event that the message has not been cleared from the dashboard.

432-456-7890 Hendo's Diner Quick Response Create Response Thanks for joining... Your table is ready We close at 10pm We hope you enjoyed your...

Save


Customer View Hendo's Diner Reserve your table... it's fun, quick, and easy Them

You

Them

I'd like to reserve a table for 6 on Friday at 8pm Great, what is the name for the group? Need highchairs, or any special request? John Hendricks, and we have two kids that need high chairs

You Just scan the code, you'll fiqure out the rest.

The qr code opens the customers text app ready to send a text to Hendo's Diner.

Got it, you're table has been reserved for Friday at 8pm


Software and API twilio.com, they provide an array of features that can be integrate via API. To start we will use the SMS feature. mixpanel.com provides analytical data for the backend. I am sure that is additional software or API that may be needed, this is just a start.

As far as the platform design, this would be up to the designer as to what will work best with the above software.


/SMSPresentation  

http://midlandmonthly.com/SMSPresentation.pdf

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