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FIREBELL: DOMTAR

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DAY 1

KINGSPORT TIMES-NEWS ARTICLE KINGSPORT RESIDENTS ASKING DOMTAR TO CLEAR THE AIR Local residents are questioning paper manufacturer Domtar’s environmental protocols following a gas leak at the company’s Kingsport mill earlier today. Around 12 p.m. this afternoon, local resident Jennifer Reynolds contacted authorities after smelling gas. Officials from the plant confirmed there was a gas leak inside the mill. “I figured it must be a pretty big leak if I could smell it from my house so I was really nervous about it,” said Reynolds. “I took my kids over to their friends a few blocks away just in case.” Dobyns Bennett High School, attended by 1900 students, is situated less than ten minutes away from the mill. School officials were warned of the leak and students were advised not to go near the mill, however the school was not evacuated. While the source of the leak is still under investigation the Kingsport Fire Department believe there may have been a faulty fitting on a gas pipeline or appliance. Fire officials are currently urging Kingsport residents to stay away until the leak is under control. “Whenever you have a gas leak, there's always a danger that there could be an ignition that could result in a fire or explosion,” said Craig Dye of the Kingsport Fire Department. The latest leak raises concerns about the negative environmental impact of Domtar’s operations as well as the health and safety of community members. According to an employee who spoke under the condition of anonymity “this sort of thing happens all the time.” “The mill is hazardous to the community,” said Reynolds. “Problems like this keep happening and it’s not safe for our families. If they don’t fix it now, we’ll have to move to get away from them.” Domtar claims sustainability is an integral part of its activities, however the company has not adopted globally recognized best practices when it comes to environmental protection. In 2009, the company paid over $94,500 in environmental fines for 21 minor spills. There is currently no word on whether Domtar will face a penalty for this latest hazard. COMMENTS: Jacob Thrall: I can’t believe there was a gas leak! It’s not even safe to live in this place anymore! Alaina Darsey: The government has no concern for the employees or their families. They just let them keep polluting. It’s disgusting! Erik Lowe: Hope all the kids at the school nearby are ok. Domtars gotta clean up their act. 1


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DAY 2

TENNESSEE ENVIRONMENTAL COUNCIL ARTICLE Take Action Against Gas Leaks in Domtar Paper Mills. November 2011: Residents of Kingsport, Tennessee could face long-term lung damage following multiple gas leaks and the rupture of a sulfur dioxide tank at the Domtar’s Kingsport paper mill. According to a mill employee whose name was not disclosed “this sort of thing happens all the time.” Mill employees suffering from wheezing and shortness of breath are now coming forward and requesting the community’s support to improve working conditions. This particular rupture was the result of systemic failure by Domtar. According to the Department of Labour and Workforce Development, if the assessment, maintenance and inspection processes at the mill had been up to standards, the rupture would not have occurred. According to the American Lung Association, repeat exposure to high concentrations of sulfur dioxide - a leading cause of acid rain - can cause or worsen long-term lung damage with potentially fatal results. In 2009, Domtar facilities had 21 spills, paid $69,200 in fines for failing an Occupational Safety and Health Agency inspection and $94,500 in environmental fines. Sullivan County ranked in the top ten per cent of America’s dirtiest counties in 2002, the latest year a scorecard is available. Domtar’s Kingsport mill was a key contributor to this ranking as the second worst facilities in the county, producing nearly 400,000 pounds of environmental releases. We believe this demonstrates Domtar’s continued lack of concern for the well-being of its employees, the community and the environment. Clean air is essential to every workplace and community. It’s time for corporate polluters like Domtar to clean up their act. TAKE ACTION TODAY: -Contact Domtar at 514-848-6850 and let them know you’re concerned about the conditions in the Kingsport paper mill. -Lobby Domtar to publicly post results from health inspections in its mills. -Contact retailers and ask if they are aware of working conditions in Domtar’s mills. -Contact Tennessee Senator Bob Corker at 202-224-3344 and urge him to support clean air initiatives. -Contact the American Lung Association and ask what you can do to protect the Clean Air Act -Show your support for the Kingsport community by ‘Liking’ the Clean Up Domtar Facebook page.

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DAY 2

CNN ARTICLE ENVIRONMENTAL ACTIVISTS BOYCOTT PAPER MILL FOLLOWING GAS LEAK Activists are calling for stricter environmental regulations after a sulfur dioxide tank ruptured at a Domtar paper mill in Kingsport, Tennessee. Prior to the rupture a gas leak was discovered by local resident Jennifer Reynolds at 12 p.m. yesterday. The Kingsport Fire Department confirmed a faulty fitting on the pipeline caused the leak. It is currently unknown whether proper risk assessments were conducted. Investigators are currently conducting air quality samples to determine whether harmful amounts of chemicals have been released. According to officials, this isn’t the first time the plant’s operations have been called into question. A mill worker confirmed “minor leaks happen all the time.” These leaks are now raising concerns among activists and Kingsport residents about Domtar’s compliance with environmental regulations. "There are environmental protocols in place companies like Domtar must follow," states John McFadden, Executive Director of the Tennessee Environmental Council. "In this case, these regulations are not being upheld or enforced.” Pulp and paper mills are large sources of standard air pollutants such as carbon dioxide, nitrous oxides, sulfur dioxides, carbon monoxides and particulates. These contribute to acid rain, global warming and respiratory problems. Across the world, enormous tracts of virgin forest are being felled for paper pulp production, contributing to the world's deforestation trends. Worldwide consumption of paper has risen by 400% in the past 40 years, with 35% of harvested trees being used for paper manufacture. Despite the paper market’s four per cent annual decline, Domtar has recently posted strong financial gains. While Domtar has closed the doors on some of its mills, employees in other mills across the country are complaining of deteriorating facilities and poor working conditions via a Facebook page promoting the boycott of Domtar, launched by a Kingsport resident. Environmental activists, including McFadden, believe the government should put stricter governance on paper mills to ensure they comply with environmental regulations. They also encourage the use of recycled paper and reduction of paper use. “These plants are responsible for millions of tons of stored carbon,” said McFadden. “On top of the 3


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effects to the environment, paper production is harmful to the health of local residents and mill employees.” Last year Domtar launched a North American ad campaign to urge computer users to “Put It On Paper.” The campaign aimed to help people feel better about using paper responsibly. “Domtar puts a lot of focus on the sustainability of its forestry practices, while their processing centers are causing pollution and endangering the health of its employees, and surrounding community. It’s time to put some focus on the mills: our clean air and well-being are at stake”, said McFadden. Domtar typically plants three new trees for every tree they harvest. COMMENTS: Sarah Elliott: If this has happened before why is it only hitting the news now? Typical of companies like this to hush everything up and then they just look even worse when the truth finally comes out. Joshua McCartney: Sulfur dioxide in large concentrations is lethal! The president of this company should be arrested for allowing this to happen.: I’ll put it on paper! There’s gotta be a petition to shut this place down that I can sign.Mike Jameson : Plant three new trees for every tree they harvest…does that mean they populate three new humans for every one they kill at their poisonous mills?

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TWEETS DAY 1 Kingsport Times News (@timesnewsonline): Gas leak at Domtar mill causes concern among Kingsport residents: http://bit.ly/3jsdk3 #CleanUpDomtar Patrick Willis (@Willis): Not at all surprised by the gas leak at Domtar, not like it’s the first time this has happened!! #CleanUpDomtar Sally Henderson (@MissSally): Again? Seriously? Shut it down already! RT @localpaper Gas leak at Domtar mill causes conern http://bit.ly/3jsdk3 #CleanUpDomtar Tennessee Environmental Council (TNEnvCouncil): Gas leak at Domtar mill causes concern among Kingsport residents: http://bit.ly/3jsdk3 #CleanUpDomtar Karin Drumin (@KarensWorld): What type of gas is being released? Is it toxic? Is it ok to stay in the area? #CleanUpDomtar Garrett O’Brien (@GarrettO): Bowled over by the environmental ignorance at Domtar’s Mill #CleanUpDomtar DAY 2 Garrett O’Brien (@GarrettO): Domtar – a company of many crimes. Repeat environmental destruction and disregard for employees #CleanUpDomtar Tennessee Environmental Council (TNEnvCouncil): TAKE ACTION: fight corporate negligence and #CleanUpDomtar: http://bit.ly/shd93kd CNN (@CNN): Environmental activists aim to #CleanUpDomtar following harmful gas leak: http://bit.ly23efes9 Patrick Willis (@Willis): The globally irresponsible way to run a business, look for the Domtar symbol. Great article via @CNN: http://bit.ly23efes9 #CleanUpDomtar Brian Cole (@Bcole2): More #controversy at Domtar’s mill..an S02 tank ruptured!! Not surprised at all – company is out of control! #CleanUpDomtar Sara Mills @Smills: Domtar cares nothing about its employees’ well-being #CleanUpDomtar DAY 3 Phil Thompson (@PhilT): Need to find an employer who cares if I live or DIE #CleanUpDomtar George St.Clair (@GeorgeStC): Terrible rupture at the mill RT@CNN Environmental activists #CleanUpDomtar following harmful gas leak: http://bit.ly23efes9 Sara Mills @Smills: Scared for my husband’s health b.c he works at Domtar #CleanUpDomtar Brian Cole (@Bcole2): FYI #CleanUpDomtar @CNN “Pulp and paper mills are large sources of standard air pollutants” Patrick Willis (@Willis): Domtar makes me want to stop using paper. #CleanUpDomtar Tommy Pedra @Tommyboy: I don’t mind working at the mill as a job, but don’t want to get sick because of it! #CleanUpDomtar 6


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POSTS DOMTAR’S FACEBOOK PAGE – DAY 1 Sally Henderson: This is ridiculous! The chemicals being released are causing nothing but grief for Kingsport employees. Domtar is going to end up killing all of its workers!!! George St.Clair: FYI: Gas ruptures caused by your company make natural gas more environmentally damaging than other fuel sources. Tammy Tisdale: You should move out of crowded residential areas immediately before any more tragedies occur! Sara Mills: SHUT DOWN YOUR MONSTEROUS MILL BEFORE ANYMORE MORE INNOCENT PPL GET HURT!!!! CLEAN UP DOMTAR PAGE – DAY 2: Petra Carrillo: How can Domtar do this? I totally agree they should clean up their act! Don Roberts: Another gas leak= a good reason to shut down Domtar’s Kingsport Mill Sandra King: I was about to leave the home to bring my children to school when i found out about the leakage. I do not want my children breathing in carbon or sulfur dioxides. Domtar is a danger to my children’s health and should be shut down or move!! Don Roberts: Take action: shut down Domtar’s mill!! Post this as your status and spread it around!! Phil Thompson: I work at the Domtar Mill and have spent the past two days smelling of gas and feeling like death. I hope Domtar gets shut down!!! Sally Henderson: This hazardous gas leak incident should act as alarm bell to the city. It is deadly and dangerous to permit the pulp and paper industry to run in a residential area, the authorities should immediately work on a plan to shut down Domtar’s mill. DOMTAR’S FACEBOOK PAGE – DAY 2 Karin Drumin: Gas leaks should not be happening all the time. Nor should the destruction of forests for your company’s benefit. I hope the government finally shuts this greedy disgusting mill down. Don Roberts: This company is the poster child for corporate greed and ignorance Sara Mills: So things like s02 ruptures happen all the time at your mill? My husband works there and your endangering his life by exposxing him to gas leaks– he’s even wheezing and having trouble with his breathing! Maybe you should use some of your money to fix up your mills!!!!!! 7


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Sandra King: (Comment on above post) I agree! Its not safe for the workers at that place. Plus Domtar is ruining Kingsport environment…making it smoggy with all the chemicals they release. Its not safe for anyone! My chest even hurts sometimes when im outside. CLEAN UP DOMTAR PAGE – DAY 3: Sandra King: Domtar has no regard for human life or the environment. Companies like them should not be allowed to exist let alone operate near communities and families. How is this allowed? Their leaking poisonous chemicals that kill people! The govt needs to step in NOW!! Luke Feltham (Comment on above post): Sick of people like you running there mouths when they don’t know what there talkin about. Domtar is a great company!! You have to cut down trees to make paper, big surprise! At least they give people jobs. Maybe if youhad one you would know what your talking about. Robert Townsend (Comment on above post): I used to work at the Columbus mill and before Domtar shut it down it was in real bad shape. The equipment was always breakin. I think they did it on purpose too. Domtar is an EVIL company and cares only about money!! Phil Thompson: Working at the mill, I know their safety and working conditions are appalling. Domtar trades lives for profits!!!!!!!! George St.Clair: The environmental damage Domtar’s causing is HUGE. CNN just reported that pulp and papers mills are one of the largest sources of standard air pollutants Luke Feltham: Gas leaks aren’t really that bad. It’s happened before and it doesn’t even really make a difference. Guys who say theyre getting sick working at the mill just want money! Nicole Girard: Domtar is responsible for so much environmental devastation! Not only are the mills causing contamination and degradation, President John Williams encourages people to tear down trees and buy more paper!!! Bryan Anderson: The mill I worked at was pretty rough. They would sometimes just shut off the equipment and reallocate our work. They started firing people off before they shut it down all together. DOMTAR’S FACEBOOK PAGE – DAY 3 Nicole Girard: Tennessee Environmental Council supports the Domtar boycott!! http://bit.ly/shd93kd Now everyone knows about the poor condition of your mill! Nicole Girard: How can you stand idly by and watch your company destroy lives of workers, the environment and the community?????Absolutely disgusting!!!! Petra Carrillo: Change your name to Dumbtar, it will compliment your companies policies perfectly! Phil Thompson: Your mill in Kingsport is making people SICK! How ignorant can you be? People could 8


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have lung problems or even DIE!!

DOMTAR FIREBELL – TRADITIONAL ASSETS PHONE SCRIPTS Script 1 – First call from mill chief – December 1 st, 10:00 a.m. Charlie Floyd: This is Charlie Floyd calling from the Kingsport, Tennessee mill. I’m calling to report that a category C has escalated into a Category B. We’ve been experiencing difficulties with the main SO2 tank for the past five hours due to what we believe is a faulty fitting, and have been unable to repair the problem.

The Fire department has arrived and is now inspecting the premises after someone that lives in the neighbourhood apparently smelled gas and contacted the local authorities. Some reporters have been calling and are asking for a statement. The local paper (the Kingsport Times) has just published an online article about the rupture with an apparent quote from an unnamed employee saying “this sort of thing happens all the time.” We can’t confirm the validity of the quote and are unsure who made it, if it is true. As you’ll probably understand, this has made some of the workers pretty tense.

We will keep you updated if anything changes throughout the day. What do you want us to do?

Script 2 – Second call from mill chief - December 1 st, 6:00 p.m. Charlie Floyd: This is Charlie Floyd calling again from the Kingsport mill. I’m calling to report that our situation has escalated to a category A. The SO2 tank has ruptured and we are trying to get things under control.

We keep getting calls from various media, and it seems like some of them are national. I have asked the employees not to talk right now and to send all media calls to Craig Timm, our corporate communications and public affairs manager.

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I’ve also been told that a lot of people are hearing about the rupture on the internet and that the Tennessee Environmental Council plans to take action against the mill.

Would you like us to respond?

Script 3 – Call from CNN Reporter December 2nd, 12:00 p.m. Sarah Hoye: Hi my name is Sarah Hoye; I’m calling from CNN and wanted to ask a few questions. • I understand there was a gas leak at the mill yesterday • What happened? • How many chemical and gas leaks has the mill had in the last year? • Has the mill passed all regulatory health and safety inspections? • How much does Domtar spend on general maintenance at its mills? • Does Domtar offer assistance or support to employees and community members whose health is affected by emissions? • What efforts is Domtar making to clean up local communities whose surrounding environments are affected by emissions from Domtar’s mills? • Has Domtar been in communication with the Tennessee Environmental Council? Are there any plans to work with them? • Domtar is posting gains while the paper industry is experiencing an annual four per cent decline. Is your profit related to general cuts in maintenance budgets? • There have been job cuts at various mills in North America. Does Domtar have any plans to cut more jobs or shut down any additional mills? Thank you for your time. Goodbye.

Script 4 – Call from local resident – December 3rd, 10:30 a.m. Jennifer Reynolds: Hello my name is Jennifer Reynolds; I am a resident of Kingsport, Tennessee and live near the Domtar mill. I’m calling to inform you that the many gas leaks and reckless operations of your mill are causing serious health problems for my family and me.

We have all been suffering from wheezing and shortness of breath. Because of you, my children are at risk for carbon dioxide poisoning and permanent lung damage.

Your company’s lack of concern for the well-being of our community is appalling. I’d like to know what you plan on doing to improve conditions at the mill and make amends to the community but I know all 10


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you care about is making money. I know you won’t stop until you’re shut down by force so that’s what I plan to do.

I will be joining The Tennessee Environmental Council’s and calling retailers to tell them about the terrible conditions in the mill and the effects the mill has had on my family!

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